Posted by Anonymous
I was a loyal American Express gold card 41 years an no one cared, ( a poster child gold card member spent an average of $2000.00 a month ) I was traveling an decided to use my Hilton honors card ( had not used it in years) used it once an left the country kinda forgot I used it cause they always emailed me as a reminder, I came home after 3 months being gone an saw a 2 month late fee $40.00 ea I called an asked if there was anything we could do they said no , so I asked why they didn't send me an email like I get on my gold card , they said they did ,I asked where an they said they sent it to an email that has been closed for over 20 years an was closed for inactive use even though they had a good email on my gold card , they said they could not use it an there was nothing they could do an I said there is something I could do , cancel all my American Express card , they were nice they said don't do that but we still can't do anything an I said neither can I , I guess to me doesn't pass the common since test, I would of split the fees they weren't interested , a customer that spends on average two grand a month but let it go for FEES so I guess American Express just doesn't care. Amazing to me