Posted by Vik Trolla
Absolutely terrible customer service. The "Right Track" app that tracks your driving is sporadic at best. I was told on the phone by a rather arrogant representative that the discount wasn't based on mileage. I asked why the discount was only five percent, to which he replied that I hadn't driven the minimum 125 miles required for the app to function properly. Avoid Liberty Mutual. I cancelled my policy and found a competitor for half the price.