Posted by Anonymous
Company does not have"customer service ". Talking to them is a waste of time as they blame everyone else for their problems. I am being double charged for "transmitting" the electricity to my house. National grid is not my primary supplier but I am being charged by both companies for delivering my electricity. Also I am being charged for "electric vehicle" when I do not even have one. They "drive by" to do meter readings which leads to believe if they are "actual" as the bill states since no one has read the meter. They will not even come to check the meter. My bill jumped over $500 in one month. Impossible!!!! I think they are just a bunch of ripoff people who have no use for ordinary citizens trying to survive. If I got a "reduced rate" , I would be a little more compassionate. You make people decide between food or electricity.