Posted by Abigail
I bought their Spanish Course levels 1-5 a few years ago, when it was still on CD-Rom. The Advertising said something along the lines of "learn at your own pace" there was no indication that, once paid for, they could take the course away from you.
Unfortunately, soon after I bought the course, I had to nurse my young daughter through heart surgery and then my father through his last years with Parkinsons. I had no time to do anything indulgent, let alone learn Spanish. I held onto the course as a reward for my care and the time I had given and looked forward to completing the course "in my own time".
Unfortunately, Rosetta Stone have rescinded access. The registration code that I was provided with no longer allows me to use my course. When I asked Rosetta Stone what I should do I was told to buy a new online course.
I feel robbed and totally let down. I am very angry and will take this matter further. They have stolen my money and given me a useless box, not the course I was promised. Shame on you, Rosetta Stone. I will make sure everyone knows how you operate.