Posted by Anonymous
I want to register a complaint regarding my recently purchased Troy Bilt Brushcutter, TB42BC. this is my second purchase of this model. The first one I purchased in 2017. It lasted until January of 2024. This new one was purchased on 5JAN24. Unfortunately, it lasted only about 2 months and approx. 5-6 uses.
I have always used the correct oil/gasoline mix as I did on my first one. I was told by the authorized dealer that the breakdown was caused by not enough lubrication to the engine even though I used and have always the right mix.
I was told by another authorized dealer that would always be the response that I would get.
I have a 2018 Mustang 54 zero-turn mower and a self-propelled push mower.
I am appealing for some relief and fairness in this matter. Customer service has basically said too bad.