Digital Disruption in Fintech Customer Service – an Uber Moment for All Industries?
Two years ago, during a brainstorming session at Customer Contact Week, a
customer service leader from a government agency stated that it wanted its service to be as good as Nordstrom's. What was a surprise at the time has become a new norm.
See what Ohio, Kentucky and Indiana are doing with money from Uber cybersecurity suit
On Wednesday, ride-sharing giant Uber agreed to pay $148 million to settle cases in 50 states related to a 2016 data breach that affected 50 million customers and 7 million drivers. According to USA Today, Uber's then-CEO Travis Kalanick and his senior ...
Will it make you safer? Uber unveils new emergency features in DC
Facing an emergency, Uber riders can now send their car's real-time location directly to the The District's 911
call center. “For many years the biggest challenge in the 911 industry has been location accuracy," said Karima Holmes, Director of D.C.'s ...