Posted by tiffany morgan
I am very disappointed in your company. Not only did the microwave I purchased catch on fire and almost set my kitchen on fire and injure my seven year old but the customer service lied to me. They lied about calling me back when a manager was "unavailable". I was told a note would be put in the system to call me then I was told no note was written down and then told by someone else it was noted. After calling them back days later I was then connected to a manager finally who basically told me because my son wasn't injured and ONLY the microwave caught on fire nothing could be done. I was also told this was not the first time one of their microwaves have caught on fire!!! No recall?? Nothing was done for me. All I asked for was reimbursment due to their products malfunction. Very dangerous life threatening malfunction. I will never again purchase a west bend product!