La magia de Zappos
A diferencia de lo que sucede en la mayoría de los
call center, en Zappos motivan a sus empleados para que conversen cada vez más con sus clientes. Es una extensión de lo que desea y necesita el consumidor. En cierta ocasión, una llamada duró cinco ...
Zappos CEO Tony Hsieh to deliver Idea Week keynote
Hsieh has remained CEO of Zappos, which operates independently of Amazon, and continues to help build Zappos as a company dedicated to
customer service, company culture and community. Hsieh's book, “Delivering Happiness,” was published in 2010 and ...
Zappos, Cotton Incorporated Pop-up Aimed at Ath-leisure
The two organizations have come together at the Americana at Brand shopping center for an ath-leisure-dedicated weekend space. By Kari Hamanaka on January 26, 2018. A weekend shop coordinated by Zappos.com Inc. and Cotton Incorporated looks to seize on ...