21st Century Customer Service

User Reviews, Ratings and Comments

21st Century customer service is ranked #1012 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 13.20 out of a possible 200 based upon 41 ratings. This score rates 21st Century customer service and customer support as Terrible.

NEGATIVE Comments

41 Negative Comments out of 41 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 41 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • 21st Century

    Customer Service Scoreboard

    • 13.20 Overall Rating
      (out of 200 possible)
    • 41 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.2 Reachability
    • 1.0 Cancellation
    • 1.9 Friendliness
    • 1.5 Product Knowledge

Add your review!

Posted by Anonymous


I have been a customer with 21st for 30+ years and the customer service is nothing like it use to be. Every single number they provide does not get you connected with a representative and the wait times are horrendous. I need to ask a simple question and I am unable to connect with any one. This is not the first time but I will be rethinking my loyalty to this company. They have lost my support!

Posted by Anonymous


Almost 40 years with them and this year has been the worst!! Why don't they answer the phone and have erroneous billing?

Posted by NotHappy


Been trying to call CS to add new vehicle and delete old one. Been trying to reach CS last 4 days. On hold for over 1 hour each time. No one answers. No email to contact. Time to find new company after 15 years with 21st century. Worst service ever. But they sure took my premium electronically right away.

Posted by Anonymous


Called three different CS numbers listed on their site. I was on hold for several hours and finally hung up. Attempted to contact them several days in a row. Nobody picked up! Could not even leave a message and have them return my call. Worst CS I have experienced.

Posted by qo to


they dont answer phone. i want to make payment but cant online or via phone or email. good thing i never had a claim! something is wrong with this company. obvious scammers.
their phone recording says best way to contact them is via website but not true. no form or email. an old email address i have for them no longer works. their recording says for new policies to call toggle but that # says contact via website.

Posted by Anonymous


I been in hold fro over 3 hours is so ridiculous

Posted by Anonymous


It's gotten worse

Posted by Lerato


I am not a happy customer as i find no Joy with 21st Century the Orlando branch.

I went in January 2023 to take up a policy with 21st Century in Orlando,I was assisted by Mandisa (walk in)I requested for a funeral policy for me and my family...i was advised to take up platinum package which i was happy with...i then included extended family members the whole policy came to R288 which i was happy with.

To my surprise R90 is been debited on my account by 21st Century:(

First of all thats theft according to me as i did NOT Authorize for that transaction to go onto my account i only agreed to R288 policy.

When i called the branch & had numerous conversations with Mandisa regarding this she told me to escalate the matter with accounts...

She dis not BOTHER try to remedy the situation instead she gave me an address to Midrand head offices.

I then continued to escalate the matter with the Branch Manager Hloni which I got numbers from Mandisa.

Till to this day the matter is NOT resolved.

I want the policy to be cancelled as I am put on a package that i did not apply for.

The debit order date is wrong i asked for the debit order to be taken off on the 25th of each month,but instead Mandisa chose the 10th of each month :(.

I want all my money to be REIMBURSED as i did not authorize or agree for the R90 to be taken but i agreed to R288 as that's the package that i signed up for.

I see no need to be with 21st Century Funerals as I am still not getting what i need instead Mandisa chose to put me on a package that she saw best for her commission purpose.

Posted by MustRead! Dont have as insurance


My car broke down and 21st Century/Farmers insurance told me for 2 days while stranded in a unsafe area with little cell reception that my car would get towed. NOPE! Never anyone showed up when I was calling day and night! I found a tow truck service to tow my car which I had to pay a huge amount out of pocket. Once I payed a separate out of pocket tow service for my car to get towed, I went back to my insurance company which I have had for almost 10 years and they did not want to reimburse me. I am still fighting to get reimbursed the money I payed out of pocket and nobody wants to help me, eveyone has a different answer, nobody knows who to talk to. It's been 2 weeks so far and probably many more. For the rest of my life I will tell every new driver, every person I get in contact with to NOT spend their time and money with Farmers/21st century insurance. This company is UNPROFESSIONAL, Their employees LIE, the employees get Angry at you once you talk and ask for help, the company is not a good company and does not want to help you and wants only your money. Very disappointed and I have already had multiple family members, friends get rid of them with hearing what my horrible experience is and what I had to and am still to this day going through to fight for what I deserve from all this head i

Posted by Marquita


I have never met a insurance company that will cancel your policy because you make a claim. People make claims all day everyday.

Posted by [email protected].


I have refinanced the truck. that I have insured with you. Please change the beneficiary to SPCCU credit Union and facs a copy to them as quickly as possible. Their facs number is . Thank you very much.

Edward T Krajack

Posted by Vikaas


U guys run one of the most costly and THE WORST DTH services in India by the name TATA SKY...the service structure u have created is on of the worst:
- The customer service numbers are always busy and donot contact back
- Half of the channel dont work.
- Signal comes and goes on its own will
- If ur service guys comes, he ask for additional money and payment for every visit of his automatically deducted .. THOUGH THE PROBLEM REMAIN UNRESOLVED..
- the company has created a cheating structure

Recommend you to review your indian operations..

Thanks

Posted by ANON


My experience with 21st insurance has been horrible! From the moment I enrolled (6 months ago) to this day, when I was talking to their customer service department regarding my renewal policy. With every single phone call, I've been given wrong information - or information that would change according to the person I was talking to. They are extremely unhelpful especially considering the fact that my questions are due to their inability to keep their facts straight!

I had a accident that they told me would drop from my premium within three years. Taking that into consideration, I continued to pay the high premium amount until today. I received the renewal policy & related documents and saw that the premium was EXACTLY THE SAME. When I called to ask, the woman named JADGIA, just petulantly stated that the information I received previously was false. EXCUSE ME? I received that information from YOUR company, from the company YOU work with - how dare YOU give ME the attitude for something I am blameless for!! There was absolutely NO apologies for their subpar service. Thus, I went to look for another policy quote which provided me with a quote that is $71 less each month - THAT's $726 LESS for the 6 month policy. If they didn't give me that false information before, when I first enrolled, I DOUBT that I would have stayed on with this insurance company

Posted by Anonymous, 9/30/14


I have read the horror stories while checking GOOGLE for a 21st Century Corporate Office. I start reading & my jaw dropped to China! I was VERY sick about a year ago, very. I failed to give my son the tags & he was pulled over, my mistake. 21st Century JACKED up my premium $600 +, just for tags! My son had an accident while driving my 2003 Chevy Silverado. He hit a 2014, Kia Soul, $1400, claim closed. My idiot stupid son didn't tell me, I found out from the claim adjuster. I wasn't called by them to inform me, I wasn't informed if there were 3 estimates & she refused to send me a copy of the car damage, privacy issues. NOW, I am beginning to get scared...what amt will my policy be jacked up now? Will I be dropped? I have been with 21st Century for 12 years (after I dropped ALLSTATE). They used to have local offices but closed them either in 2008 or 2009. I have called twice to find out my NEW premium amt. I was told I couldn't find out till 12/14. I asked if I was going to be dumped, AGAIN I was told to call back. Well, pure, plain & simple that is not right! I AM THE CUSTOMER!!!My questions are valid if not appropriately LEGAL!!!! I called today, early & I was told a supervisor would call me back, NOPE, NO CALL!! I am entitled to this info, I am told about a chain of command, well, I ain't gonna torture myself. Food for thought. Google their corp ofc in Wilmington, DE. Find out who the State Attorney is & start making calls. The Better Business Bureau in DE. Find out what agency polices insurance companies. Send a certified letter with a return receipt. Since it's a corporation anyone can find out who the top people are, send 2 letters to different people. Keep record of EVERYTHING!!!! More & more consumers are getting ya gotta take the bull by the horns & testicles!!! Don't let time go by & don't wait for a call back. Lay out pictures, if pertinent, lay out your expectations & give a timeframes pertinent to your issues. Let's stop getting

Posted by Anonymous


My husband cancelled our card insurance on June 25th and you still took the payment of $461.85 out of our account on the 27th. When my husband called, he was told that the money plus another $219.00 would be refunded to us by July 4th. We have yet to see any of this money in our account. You totally ruined our vacation last week with our son in Maryland. Every time someone talked to one of your representatives or supervisors, we were told "it will be in your account the next day." My husband talked with someone on Friday and they needed to see proof that it came out, so my husband was able to get copies and fax them over to you. Someone called my husband and said we would see it on Monday. Again, not in account. Now, my husband was talking to someone today, and they said we are only getting the $219. This is ridiculous. You owe us the other money too. We have bills to pay and need the $461. Why would we pay for to have two insurances. We are just so upset, that we are about to get a lawyer and report you to The Better Business Bureau. You have treated us just terrible. If you are any kind of reputable company you will make sure that we have the whole refund given to us.

Posted by Anonymous


why 21 century doesn't have any main office for customer so if they have any complain they can go directly in person. like state farm and other insurance they do have main office in order for us to go directly if we have a complain. so i though of that and i believe that 21 century just want to steal our money why because we can go directly and complain in person we have to do it by phone but all times by phone the customer service sucks why because they repeat themselve over and over and never tell you the reason

Posted by Anonymous


why 21 century doesn't have any main office for customer so if they have any complain they can go directly in person. like state farm and other insurance they do have main office in order for us to go directly if we have a complain. so i though of that and i believe that 21 century just want to steal our money why because we can go directly and complain in person we have to do it by phone but all times by phone the customer service sucks why because they repeat themselve over and over and never tell you why is that.

Posted by discussed


Never had a problem with car insurance in my 35 years of driving they took all that away in less than a month of having them as a so called insurance company which they caused my registration license plate suspended license suspended because of their imcompitant service the worse I ever had i went back to a real company GEICO expensive but guess what they know what they are doing and plus if anything is wrong they call you right away WATCH OUT FOR THIS FRAUD OF A COMPANY

Posted by Outraged!!


I signed up with this company for my car insurance they took my credit card for monthly transactions they were so eager to get everything done.!! they sent my insurance cards and everything so happens when the transaction didn't go through they didnt even contact me they sent my insurance verification and all but I drove my car for a month with my children and grandchild with NO INSURANCE the cancelled my policy and didnt even call me that their was a problem with the payment they obviously took down something wrong because I clearly had the money but the principle of the point is that THEY SHOULD HAVE CONTACTED THE CONSUMER!!! The only way I knew I had no insurance is because the DMV sent me a letter when I called they said their is nothing they could do that the payment didnt go through they couldnt help at all. It was their mistake!!!!It took two weeks for me to get answers I sent numerous emails i called several time they never answer they dont have 24 hour help they dont care about anyone at all their is no customer service at all for days at a time....now my plates and registration is suspended and I have to pay a civil fee

Posted by JSB


21st Century has now ruined my life because they refuse to take 3 payments over 1 thousand dollars from a mistake on their part. I am so sick to my stomach about it and now nobody will call me back. I would like to speak to the HIGHEST person possible ASAP. Is this phone number for the headquarters? This is unbelievable.

Posted by Sid


In 2012 my policy lapsed. I called to reinstate it. I requested the identical coverage I had before. Due to a clerical error on the part of 21st's representative, car rental was omitted. Now I have had a minor accident and am told I have no coverage even though they have admitted it was the company's error. They are trying to bill me retro to 2012 for coverage I should have had from the beginning. I have been a customer for approximately 20 yrs and spent thousands on insurance during that time. Out of good faith for my continued patronage the company should cover the expense. They have refused to do so. As a result I am dropping coverage with your company and going with State Farm. Even the body shop, recommended by 21st Century, has said what a terrible company you are. Before 21st merged with Farmers it was an excellent company. Now it is just a disgusting heap of garbage. I hope the $100 in retro coverage is worth the loss of a customer to you. I wonder if the stockholders know how ignorant the employees at 21st are, and what a horribly run company it is.

Posted by TERIS


I am finished with 21st Century Insurance thanks to their lousy customer service and Tim Fenu, Director, Operations. I can't stand it when someone who has a title like 'Director, Operations' does not SIGN HIS OWN LETTERS.What is that all about? I'm so important that they don't even have to sign correspondence that has been mailed to me. I called c.s. about two weeks ago to make a few changes. I sold my old car and I bought a new one....simple enough, right? WRONG! The woman I spoke with did not seem to be confused but SHE WAS!! I do not drive much. I'm retired and honestly only drive my car about 3 thousand miles (if that)every year. Last year Tim Fenu got this confused. He put that I only had 3,000 miles on my 2002 Toyota instead of putting in the 3,00o as my annual miles. Guess what? After I slowly explained to the woman on the line what had happened last year and why I wanted to make sure she didn't make the same mistake.....SHE DID PLUS INSTEAD OF TAKING ONE CAR OFF SHE JUST ADDED ONE CAR AND KEPT THE OLD ONE ON AS WELL!!! Talk about the left hand not knowing what the right one is doing.....I got updates to my policy from Tim, not the woman I spoke with and he obviously had not clue that 'HE' sent the letters because he sent two different sets. One said my policy premium had increased 5 times what it was before PLUS (and this part is why I'm quitting this company today...I specifically called the office of 21st century over two months ago and made it crystal clear that I did not want any more automatic payments coming out of my checking account. I was already thinking I had to get rid of this company and knew that they might try to debit my account when the premium was due plus they had just done this on the new and updated premium (which now has me owning a Volvo and a Toyota) to cover the increases in the policy. I suppose I'll have to call them since I co not want them taking any more money THAT THEY DO NOT HAVE PERMISSION TO TAKE OUT!!!!!i AM A SENIOR CITIZEN AND BECAUSE THEY TOOK OUT 600 DOLLARS THAT I HAD NOT AUTHORIZED THEM TO DO, I HAD TO PAY $60 IN OVERDRAFT FEES. I'm wondering if this company is one who hires no one but developmentally delayed folks. No, my friends who are developmentally delayed wouldn't have made such STUPID MISTAKES. Good God Peopl ...GET YOUR ACT TOGETHER. SHAME ON YOU FOR DOING SUCH LOUSY BUSINESS AND CAUSING CITIZENS GRIEF WHICH THEY DO NOT DESERVE OR WANT. YOU SHOULD NOT ASK ANY QUESTIONS WHEN YOU SCREW UP LIKE THIS. YOU NEED TO APOLOGIZE PROFUSELY AND IMMEDIATELY SEND A CHECK TO THE PERSON YOU SCREWED!!GOOD BY. stay away from this company....STAY FAR AWAY!!

Posted by angry


like a lot of lge companies 21st has lost it's way. every 6 mo's i put my auto ins up for bid. last time i had just recieved a $200.00 yearly rate increase from 21 . i have a perfect driving record, they decided to punish me for picking and insuring bad drivers. i contacted them and was told in nice terms everything goes up. i had the same chat with my cable co who advised me to tighten another belt to pay for their product, i turned off the cable. the theory that doing without food to pay for golf clubs for ceo's doesn't work for me. as like the cable co. i have to say goodby to 21'st century. i will locate another insurance co, without gutting my policy. there will always be another company to choose from. my rabbit ears work fine and i have $1200.00 more yearly to polish them. so goes 21st century insurance. policy

Posted by Anonymous


I have written several e-mails to you but it seems that the e-mails were not posted to you or it has not reached the right CUSTOMER SERVICE. Anyway, I wanted to be taken out of AUTOPAY because I'd rather be billed and I will pay by check. So please send me a bill for the next payment and DON'T DEDUCT IT FROM MY CHECKING ACCOUNT. Thank you very much.

Posted by connie24vvt


Due to storm damage I had to file a claim recently, 9/12/13, I have never in my life seen a company that didn't know what the if right hand was doing while holding the pen with their right hand. Let me also state that their customer service people will not allow you to speak to a corporate supervisor about your claim, they outsource companies to handle your claim. It's the most useless company to try and get a solid answer from. They may tell you it's Farmers but the reality is it's Oakwood in Phoenix, AZ. One screw up after Another. Still 1 month later not one thing has begun on my house, mold is in there now, we have asthma, we are still out of school district for our children, I drive close to 90 miles a day to bring my one child to school, my other child is disabled so he is receiving no education. Oakwood can't get one check correct to provide to a potential landlord within the school district, and the supervisor told the insurance adjuster to mail a $27,000 check out to us in first class mail, nit even registered. The check then has to go to Chase bank for the mortgage company to distribute funds for reconstruction. I hope the house pipes freeze burst and chase can keep the house and fight with the insurance company. This is a bad faith company, don't use 21st century if you want customer service.

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800-443-3100

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