3M Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
4 Negative Comments out of 5 Total Comments is 80.00%.
POSITIVE Comments
1 Positive Comment out of 5 Total Comments is 20.00%.
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I just wasted over six dollars on the 3M Command damage-free hanging hooks. It said they would hold up to 3 lbs., but it more like won't hold anything! I followed instructions for installation exactly.justme 12/5/11 11:01PM -
I am extrememly upset with 3M Scotch Brite the conflicting information from your own 800 number is absurd. In fact from your own people. I spoke with a wonderful woman Jodi Price then was told the complete opposite information. Your company cannot be trusted and the coupons you published cannot be believed or tracked since your still way behind the times in issueing pdf files...which can lead to coupon fraud. i will never recommend your company again...Shameful.
Laura Hinckley
laurahinckley@gmail.comLaura108 6/9/11 1:01PM -
About 5 months ago I purchased the self adhesive Camnmondo Strips with hooks to place two very special plaques on the wall in the kitchen.
I didn't want to use nails and saw your advertisement on TV. I went to Lowe's and purchased a package and followed the instructions to the T. They are suppose to hold up to 5 or 10 lbs. The spoon and fork only weighed about 1 lb each at the most. They are very fine thin porcelain. They are hand painted and hold a special sentimental value. Last night I was watching TV and heard a bang and went into the kitchen to find the spoon on the kitchen floor, in pieces. Very dissapointing. It is irreplaceable and your advertisement was false. This is very surprising for a 3M product. We have photographs of what happened to the spoon. It can't be repaired. If you would like to see them, let me know and I will e-mail them to you.antoniom1 6/2/11 10:51AM -
I called to find the status of my order - website tracking stated not available...So I emailed , no repsonse...So two days later I called, and was told that I AGREED in the terms and conditions that all orders can take 6 to 10 BUSINESS DAYS to process and THEN UPS can take 3 to 5 business days to ship...I read the terms and conditions and NO where does it state 6 to 10 business days to process - WHO HAS that kind of time, when you are running a business and need supplies. If I told my customers that time line, I would be out of business...
The lady was RUDE - I have tried to find an email address to corp office -no luck....
Shop3m just lost a long time customer - I have ordered from them in the past - shipping was great and timely.
Shop 3m needs to address their phone operators that LIE - and speed up their order process.
Anonymous 6/9/10 9:03AM
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I was pleasantly surprised today by your company. I had purchased a 3M aircleaner (the FAP01) within the last 1 to 2 yrs. The filter had done it's job, & was totally filled with dust. I needed a new filter; but looked ALL OVER & in addition, called some stores. I was disappointed, as I could not find the filter, nor even the machine. But today I googled up 3M's phone number. The employees that I dealt with (a young man initially, & then a young woman; wish I could recall their names) were both prompt, polite & knowledgable. The woman explained that your company hasn't been able to locate a store that will distribute the filters or the machines. Anyway, she said that she'll send me a courtesy filter & an order blank for the future. THANKS! I appreciate the gesture!
Liz N.Anonymous 7/19/10 7:53AM
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