AAA Customer Service

User Reviews, Ratings and Comments

AAA customer service is ranked #110 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 57.05 out of a possible 200 based upon 126 ratings. This score rates AAA customer service and customer support as Disappointing.

NEGATIVE Comments

103 Negative Comments out of 126 Total Comments is 81.75%.

POSITIVE Comments

23 Positive Comments out of 126 Total Comments is 18.25%.

Issue Resolution

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We are very disappointed to find out that our AAA Plus membership does not give us the security we thought we had. We were basically left stranded on the side of a busy four lane highway near Cincinnati OH with a flat tire on our RV. We were informed by AAA that they could not find anyone to come out and there was nothing they could do to help us. After paying for membership for all these years it would have been nice to at least gotten a SORRY or something for the trouble. AAA does not seem too reliable to us now. VERY DISAPPOINTED!!!

Mustang 5/18/13 7:13PM
5/8/13
Last Night My Daughter,husband And Their 4 Kids Were On Route To Ma For A Family Funeral,from Pa,when Their Car Broke Down In Ct. They Called Aaa For Assistance.. They Responded By Towing Vehicle To Local Gararge And Offering Cab Phone Numbers.. Mind You This At 11pm... The Cab Was 25.oo And Did Not Accept Credit Cards. They Didn't Offer Any Assistance To Get The Kids Off The Highway Or To Safety.. They Dropped Them At Mcdonalds At A Mall Where They Were Closing In Hour With All Their Luggage... It Took Us 2 To Rescue Them .today
We Called Office In York Pa Spoke With Andrew, They Refused To Provide Rental Reimbursment Even Tho It Is Advertised On Their Website As A Covered Benefit For Plus Membership. Representative Offered No Other Assistance But Told Us To File A Complaint.. He Told Us That The Website Was Wrong But Could Not Show Us Where We Could Find The Policy Definition For Disabled Vehicles.we Have Been Long Time Aaa Members For Greater Than 15 Years And Find This Very Appalling. I Am Grateful That We Could Get To Our Family ,otherwise Aaa Would Have Abandoned Them...false Advertisement Is Against The Law And Aaa Should Be Held Accountable...

FRUSTRATED IN MA 5/9/13 4:22PM
It was in late December when I called AAA because of a flat tire. I waited over 2 hours for a driver to come out. Once the driver came out, he quickly changed my tire. He took the flat tire and threw it in my truck. I heard a snap. I immediately confronted the driver on what I witnessed. I asked him if he broke the board in the back of my trunk. He proceeded to tell me the purpose of the piece. I explained, that was not my question. He then told me no. After the New Years, and after I saved enough money to purchase a new spare, my mechanic bought to my attention, what I had known that night. The contract driver broke the board in my car. Now, it is the beginning of May, five months after my initial complaint about the part destroyed by the driver. I recently received a letter marked May 2, 2011 stating that my claim has been closed. After repeated calls and complaint to the company bout my frustration regarding this unresolved issue. They closed my case? I am the one, not AAA who initiated any time for the driver to come out to fix this issue. I conceded that because of my shift work, there is an obvious conflict scheduling a time for this issue to be resolved. Repeatedly, I asked for a set day. The answer I received was of the company repair driver would place a call out to me after 10:00 am. Several, times this call never happened, and serval times I had to initiate a call asking about the driver's whereabouts. I took this matter over the claims adjusters, head and spoke only once to her boss. I made repeated calls to him and left messages, but I never ever received calls back. Now, here I am, five months later, with an unresolved issue and filled with disgust and frustration due to this company. I called the national number in order to place a complaint with the company, about my local AAA office on May 2,2013. May 2,2013, was the day the driver was supposed to come out to fix the broken board. Instead, I had to call the local office at 12:30 and inquire where he was. The driver, finally called me after 2:00 pm , while I went out to pick up lunch. I promptly, returned his call and , yes, I received no call back. This day i wasn't due to work until 3:00. Perhaps, I didn't mention that in March when I was doing a weeks long day shift, I was told the driver could fix the part while I was at work? Yes, I was told that the driver would come, the following day ( a Wednesday) to my job to take care of the matter. The driver never came, nor did he call to reschedule. Now, it's May and I have received a letter about my case being closed.

Please advise,

Ohplease 5/4/13 5:58PM
I am a single 52 year old woman. My oil light came on and I had no oil. I stopped at the auto supply store and bought two quarts of oil. I got home and could not remove the cap. I called for help and received none. I was told over and over why you all could not help me. I feel it was a simple request which could have been resolved with a little common sense. Thank goodness I was at home and not in the middle of nowhere. It is a shame that your company has such little regard for a fellow human being who by the way, is paying for the service.

Anonymous 5/3/13 7:26AM
I Used Aaa A Month Ago, My Car Broke Down Around 8:30pm, Called Aaa To Pick Me They Never Showed Up, Called 4 Times And Spoke To A Manager They Never Called To See If I Got Home Safely, All Said They Never Showed Up, I Called Back The Next Morning, And Made A Complaint Until This Day They Have Not Called Me Back, They Left Me In A Strip Club Parking Lot.... I Am Still Very Upset....

HOT AND MAD 5/1/13 6:10PM
I am a member of AAA and recently had to call them for a tow. I waited for over 3 1/2 hours for any one to show. Called them several times which they kept telling me just 20 min which turned into hours. I wont be renewing my membership ever!

Anonymous 4/30/13 6:10PM
Terrible, terrible, terrible motorcycle policy. Motorcycle assistance sold in Florida, Georgia and parts of Tennessee is accepted nowhere else in the country! You're on your own if you need help. AAA says that if you send them the invoices that result from the problem they will "consider" repaying you. The corporate explanation is that all AAA state chapters are independently owned and free to make their own decisions. So they apparently choose NOT to honor motorcycle coverage. I thought AAA was a nationwide outfit, but it is not! Goodbye AAA. Hello Allstate.

Pessimist 4/27/13 6:50AM
Greenville, South Carolina
My car had rolled into a retention Pond and the scheduled recovery time was scheduled for 4.5 hours later. They told me I could have another company come out and I would have to pay the bill and submit for reimbursement. They would not even call another company for me. WHAT CUSTOMER SERVICE.

EAH 4/23/13 6:49AM
AAA CSR do one thing very well and thats lie.With absolute charm they mislead you misguide you well lie I'm so upset with my experience with them.I called because my car got broken into and they ignition was destroyed.I asked CSR where they recommend I could bring it to be fixed.Responded their AAA car center.I was concerned that it would be better to bring it to the dealer.She assured me they could handle it just fine.I also said I needed to rent a car NO problem she responds Hertz is right there.Ok send the tow truck.This is 9:00 am on Saturday.I'm in N.J not out in the boondocks.3 hours later no tow truck.Finally at 12 noon he comes,puts my car on a flat bed.whats he do next? goes and picks up another car,takes my car off and put this other car on and tows mine.do we go to the AAA car center NO,he take the other car to where its going,At 1:15 pm I arrive at the AAA car center the driver rolls my car off and bye bye gone.I go inside and talk to the Manager,Beyond rude and dry just not friendly fills out paper work .Ok where do i rent a car? sorry their closed at 12 noon.had to go to Newark airport to rent.Monday he calls and tells me the quote Ok do it still didn't fix my car over a week later keeps telling me waiting on parts mean while I owe Hertz a fortune.Lies upon Lies only when I told him I want to see what date he placed the order for these parts did I get a call back for a supervisor Telling me they will fix some of the rental .I was quoted $670 to fix my car but my rental is over 1000. That guy lied and lied and I busted him .He knew I was renting a car and told him if they could not do it in a reasonable time I was just take it somewhere else.He thinks all AAA members are easy prey and was shocked when I told him I wanted to see the manifest for my part order.That caught him in his web of lies.Bottom line is AAA took 4 1/2 hrs to tow my car 10 miles and 10 days to put a ignition switch in "what"? a Honda .acted like it was a car you can't get parts for .SCAMMERS

jimmy 4/20/13 9:22PM
Hey folks,

Does anyone have any of the corporate folks E-mail address? I am having a lot of problems getting through to the "Customer Service" folks.

I figure I am sort of an instigator and if I can't get anything out of the canned answers from customer service then I will take it to the top.

Have a great one folks.

Milt

miltonlane 4/9/13 2:55PM
AAA is the worse company that you could ever deal with. The representatives are unorganized and they never get anything right. On average when I use AAA it takes a minimum of FOUR TO FIVE for someone to arrive. Everytime I call they screw up the information that I provide to them. They give the incorrect address to the drivers, the incorrect phone numbers, etc. AAA makes the customers feel like crapp! They are rude and inconsiderate. I would NEVER recommend AAA to anyone! I am getting my money back. I am so DONE with AAA!

Lady Creole 3/25/13 10:15AM
To AAA custumor service

I'm writing this email for I have just find out that I was paying with no reason membership for year 2012-2013.

My name Is Michael Stern, I was a AAA member for two years during 2010-2011,

my membership number was:
I have stop leaving at the USA and moved to Israel at July 2011, as I recall I have canceled the membership at the time.

Since I dont use my american visa I have found just now that from unknown resun the membership was renew, twice, (2012 and 2013) although I didn't agree and naturaly couldn't use it as I was not in the USA during thr whole time. I also didn't got any email about this membership renewing.

The lady at the phone service (call 3/10/2013 3:30 east time) was very nice and helpful but she could only refund me for 2013.

I think that I don't have to pay in this case and ask for full refund for my 2012 payment I didn't ask for.

We understend the problem with our request but we remember the good service we had from AAA during the years we used it, and hope you can find a way to fix your mistake.

Sincerely yours

Michael Stern

Anonymous 3/14/13 1:38PM
My accident was on October 26th, 2012. Today is March 6th 2013 and I still don't have me car. It is now getting a "Safety Check" at the dealership, because the shop they sent me to (even when I requested it go to the AAA approved Dealership shop) didn't know what he was doing and complained to me about the make and model of my car being a "B--ch" to repair! For 5 months, I've been making payments on this car and insurance premiums as well, while it was sitting in a shop "waiting for parts"(That a dealership would have had!) They are now telling me that I still have to pay the shop my $500.00 deductable!!!! Also, the office I was working with, seemed more friendly with the shop owner telling him about my complaints, when I specifically asked them to keep confidential.

Mare 3/6/13 10:28AM
I have been with AAA for years, there has never been a time I called for towing, customer service or just to ask a general question. They have always been extremely friendly. They even have excellent people they send for their tow services. Thanks for the piece of mind I have every time I drive somewhere.

Anonymous 3/2/13 2:06PM
I had an adjuster take a look at my car's damages this morning, and not only did she not introduce herself to me. She took one picture pulled out a measuring tape to measure the neigh of my car on an unleveled driveway. Took a picture of my registration and asked me if I had any questions. I asked her for her opinion on whose fault it might be how much in damages and she ignored me and said thank you. And drove off.

Not only was she rude, and half assed her job. Wasted my time. But she ignored my question by saying thank you and got in her car right away and drove off!

Does anyone know where I can make a complaint to aaa besides calling their direct #?

Anonymous 2/25/13 3:43PM
I was just transferred 6 times spent over 20 min. on the phone only to be transferred to an extension that was closed for the evening! A little ridiculous.

Anonymous 2/13/13 9:21PM
On Friday night (2/8/13) I had a horrible encounter with AAA. I had a sudden flat tire that occurred (luckily following my exit off a the 495 Beltway). I saw my tire light come on and questioned what could be happening. My Nissan Rogue had just been in the dealership the day before. It wasn't until I was about to pull into a Costco gas station that I felt my vehicle tilt to the right and heard that awful noice of the weight of the car falling to the rim. I immediately called AAA+ It was extremely cold and windy (the beginning winds of the northeaster storm) - low on gas, but kept my car running for heat. AAA informed me after a wait on the phone that my card was being rejected. I was shocked - I have been a member for more than 35+ years. What I learned was that AAA had gone into my account as I had approved for a payment in October 2012. It was during that time that my USAA Mastercard had been compromised and a new card was reissued to me within 24hours. I had no correspondence from AAA or calls informing me of the issue with payment. So I was completely shocked when I placed the emergency call for help. I have renewed my membership only because of the situation that night - I was very tired, cold and hungry - I had an extremely long week of late nights at the office. I plan NOT to renew my membership following this event. I think it was very poor handling of a long-time member. I found it interesting that I had numerous calls regarding re-enrolling earlier in the year, however, no acknowledgements of the inability to charge my bank account. If I had been notified properly this could have been handled immediately. Thank goodness for the AAA technician who was very kind and considerate about my well-being having to wait in the extreme conditions of that night. There were (2) Costco gas station attendants who were constantly checking on me as well. These 3 gentlemen reassured me that there are people that do CARE.

AAA Corporate - you need to enhance your Customer Service or you may find that you will lose even more long-time customers. I did not know that my USSA insurance will provide me the same coverage for a very small fraction of the cost that I am have been charged by AAA. I will be adding that to my policy following the last day of my membership with AAA!

Anonymous 2/10/13 7:34AM
Went to AAA for ins, reg and tags. WHAT A JOKE. Still waiting for anything to be done 2 days later. WHAT EVER HAPPENED TO CUSTOMER SERVICE????

Anonymous 2/6/13 6:32AM
I used to be AAA member (before they cancelled my membership automatically for not renewing it although I had signed up for auto renewal in the first place. So the renewal time comes and they send me a letter with new card and one day i call them for road side and then few days later I get a bill in mail asking me to pay for it citing that my membership expired 3 months ago and I need to pay. That is totally unfair when they send me a new card and verified my membership when i called for roadside now they cancel my membership ask me to pay or else they put it out for collection to screw my credit. I called them and they said they cant do anything and i need to pay the bill + 20$ new member fee + new year membership charge if I still want to be a member.

My question is why did they provide me service if they thought my membership had not been renewed, they could have denied the service and i could have called my insurance company who also provide road side which is already included in my insurance.

ATG 2/5/13 9:01PM
Highly disappointed with the service today over the phone from the Waterford,CT office. Not only was the agent rude with the response to the question I asked of simply obtaining directions to the W.Hartford office, but the tone set me off completely. I then spoke with the agents supervisor who made me feel as if it were my fault for the incident. I am just in awe at the service provided from their office staff. Yes I admit using profanity at the end of the conversation with the agent because I was truly pissed at the way she could brush off the fact of explaining to her I was not happy and if she could maybe use another method in assisting her customers. She continued to talk over me saying "uh huh," "yeah..." Unbelievable... And no apology from her part at all. Although her supervisor insisted she had (never) received a complaint about the agent, there was no reason that I deserved the treatment I received from both employees today. I cannot believe that her supervisor made it seem as if it were my fault. The only F-bomb used was at the end of the agent brushing me off as if she did not care... Really...?! Appalled!!

Angie 2/4/13 10:03AM
I hereby nominate AAA as worst company in the United States. Not only was i left stranded tonight b/c my car broke down but after waiting two hours for the tow truck to arrive I was told they would not tow it without a release from Sears because it happened to be sitting in the parking lot of a local shopping mall near a Sears Automotive Center. I explained to everyone--dispatch supervisor, his manager, AAA call center employee, his supervisor, etc.--that Sears didn't do any work on the car so I had no paperwork to give them. By the time they arrived 2 hours after my call, Sears was closed so no way they could verify. Now I'm told I have to wait until Sears opens in the morning so they can verify with Sears that they didn't do any work to the car which means to add insult to injury I have to now miss time from work. I pay $110/year for AAA Roadside Assistance and the first time I call them in a year they refuse service. Needless to say I will be cancelling my membership as soon as I get my car towed not to mention filing a complaint with the Better Business Bureau, Attorney General's office, etc and if my car is stolen or vandalized AAA will be held responsible. TAKE YOUR BUSINESS ELSEWHERE--AAA IS THE WORST!

tdeak 1/28/13 7:12PM
Once again I am disappointed in AAA service. I have a F250 crew cab with a dog box on it. It is a big truck. I have broken down and need a tow 3 times, and each time I have told the AAA operator that I need a LARGE flatbed. And each time, they send a small flatbed. It happened again this morning. The worst service I had was when I had my truck and a trailer with 6 dogs on it and I asked the operator to make sure that the flatbed had the ability to tow the trailer. She said she couldn't be sure of it????? There was no way I was going to let any of the 13 dogs out of my sight. How about if she had answered, "I will do the best I can"! People broken down on the highway need to feel like they are being helped.

When AAA called this morning to make sure I had been towed, I explained to the operator that AAA has a communication/procedure issue, she was apologetic and polite. I told her it wasn't her fault, but that somewhere in their procedures there is a breakdown in communication of the broken down drivers needs and that she should bring it up to her boss or bosses boss.

The other complaint I have is that when you call for roadside assitance, you should be able to quickly get a person. This morning I had to go thru 3 menus before I got a human.

I have lodged these complaints before, nothing will happen. Time to find a replacedment for AAA

Buck 1/25/13 10:10AM
This is company had been the most difficult company I have ever done business with. Their driver was nice, their customer support is terrible. I called to pay my bill the day after I received assistance only to find that I could not pay my bill and that they had sent me to collections. I called to speak with the local company and they could not connect me and simply hung up the phone. I just got a membership a week ago, cancel ASAP!

Anonymous 1/24/13 10:03AM
One of the customer representatives was quite impatient and rude. When I asked to have her ID number and talk to her supervisor, she simply hung up the phone.

Changjin 1/4/13 2:14PM
Triple AAA is a big rip-off and we are canceling our service after 10 years. We have routinely paid for roadside assistance protection as we have children with with multiple cars. Our bill is around $275 per year. We have used the towing services maybe twice in ten years. We have used Triple AAA to provide a jump maybe five times in 10 years.

On our last road trip, we broke down in a very rural town. A police man stopped by and helped. He called the only towing company and when they arrived, the company said they did not take AAA. They said that we could submit for a reimbursement. So we did.On 12/10/2012, pursuant to verbal instructions from Triple AAA, we submitted a receipt for $75.00. At the time it seemed strange, as this company does not have a form to be downloaded or a web form so this can be submitted online. In other words, this request for reimbursement, which is permissible under the agreement, is hugely difficult to navigate. After three weeks and no response, we called Triple AAA to inquire. We had to talk to two different customer services reps; all who could not help. Each time, the story had to be repeated. We finally got to Florence who was not informed. We had to repeat the story AGAIN to Florence who was not accommodating or did she admit that the company had done anything wrong. According to Florence, it was all our problem. In our view, she was surly and combative. She tells us that, coincidently, a letter was being sent to us to deny the claim. The denial was due to the fact that we submitted a copy of the tow receipt. My husband explained that the customer service rep instructed him that a copy was acceptable to submit. Florence did not seem to care. She says that Triple AAA will not accept a copy. My husband points out that there are no online instructions or a form to submit and it seems sort of boot leg. I mean, this is a nation company! She will not acknowledge. She instructs my husband to send in the original. My husband asks Florence when he can expect a check after submission of the original. Florence says that he will receive a check in 5-7 business days. My husband asks "how this is possible since his last submission was not looked at in 21 days. " She continues to be combative and repeats the party line and does not offer any helpful advice or apologize for the 21 day delay with no letter or response. Luckily, we found out that we have comparable roadside coverage through American Express and through Subaru. So, if and when we get our $75.00, we will cancel Triple AAA for ourselves and our children. I advise anyone who is considering Triple AAA to understand that when we needed them and tried to recover reimbursement, Triple AAA failed us. Check out all your options with credit card companies and your car's extended warranty dealer. I will never do business with Triple AAA again.

carolt 1/3/13 6:37PM

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Yesterday I went to pick up my daughter after her sporting event and I was stuck with a dead battery. Yared, of Yared's Road Service, quickly came to my assistance in a friendly, helpful, and professional manner, charged my battery, and tested it to make sure it was OK. He gave me the report regarding my battery, noting that is was fine. I appreciated that he did not try to sell me a battery unneccessarily, but took care of my immediate issue in a professional manner. Thank you, Yared!

Anonymous 5/21/13 9:08AM
Triple AAA helped me a lot to day. I locked my car key in the car with the engine still running. when their technician Ruben Sanchez from anytime towing shop # 7678 came to open my car door he was very sympathetic and efficient.

Anonymous 4/18/13 6:24AM
Wow, what amazing customer service. Thoughtful, courteous, people who speak clearly without heavy accents and you can understand them. Prompt service. Just amazingly great customer service!

MM 4/10/13 11:18AM
...I have been a Premium member since 1997..When I have called for your "Yellow Truck"..you were there when I needed you..with Nice people on the other end of the Line!!.....Thank You AAA for the Great Service!!...

Richard S. Grove 2/23/13 10:40PM
I live in Long Beach, CA. I recently had a faulty battery in the jeep that I purchased. I called AAA and they came and replaced it for me. Joe Morris was who replaced mine. He was very friendly, knowledgeable, and professional. I would recommend AAA to anyone. I have never had anything other than outstanding performance from them. People like Joe deserve a raise in my opinion.

Anonymous 2/23/13 8:13PM
My Aaa agent lisa in Bend Oregon is AWESOME!I could never thank her enough for all she has done for me on behalf of AAA! I have alwYs recieved EXCELLENT service and prices on premiums for both my homes and autos and NEVER ONCE have I had anything but ABOVE AND BEYOND CUSTOMER CARE! Mrs. Niemeyer is OUTSTANDING! I had a really bad car accident on a trip more then 1500miles from home and she made sure I had nothing to worry about beyond the loss of my vehicle(i chose to only carry comp collision) and the accident was my fault. She reminded me I had AAA+ and was elligable for rembursment of out of pocket costs related to getting back home safe and sound. She got me in contact w/her auto manager who answered all my maticulous queations and was very sympathetic! They have been like having a dad in my trunk, always ready to do whats required to get me back on track. I will NEVER LEAVE HOME WIHOUT AAA, or my agents # again! I have read alot of comments speaking of terriable service and poor coverage and cant imagine we are using the same company! I guess AAA ought to find more LISA NIEMEYERS of Bend,Oregon!!! I could not be more pleased with any company out there then I am right now with AAA of Oregon! I highly recomend AAA for your home or auto policies!

aloha aiuli 2/8/13 11:54AM
I would like to compliment the service and prompt response to a service call made on Thursday, Nov. 29, 2012. I had a flat tire. The serviceman's name is Marcel. He was prompt and very very curteous and knowledgeable.
Thank you
I live on the south side of Chicago, IL.

Anonymous 12/1/12 9:35AM
I had a rear axle problem Sunday, October 28, 2012.
The tow truck driver named Dave (Hotel/nickname)
was so speedy, helpful, friendly and encouraging at a
very stressful time for me. I had several music jobs
that day. Because of his kind, gracious manner I got
through everything just fine. You have a fabulous
employee in Dave! He deserves a bonus or a raise
for his cheerful and skilled response to his job! Such
an employee is priceless to an owner/manager! Please do something very nice for him! He so deserves it!
Thank You So Much!!! Katherine Dryden

Dave (Hotel) 11/8/12 12:09AM
Mr. Tom Hagan Jr towed my car to my mechanic on Thurs.,October 4, 2012. He was very friendly and professional. My car broke down on the Expressway (I-76). Luckily I was able to get out of traffic. Although it took him awhile to find me, he was very pleasant. He quickly put my car on the flatbed and we safely got off the expressway. Thank you very much and keep up the good work.

Anonymous 10/6/12 6:53AM
Josh, from the Naples division was extremely courteous, efficient, and knowledgeable. He is a definite asset to AAA.

artcincherny@aol.com 8/12/12 1:20PM
We are going on our "bucket list" cross country trip from Pennsylvania thru Florida, Texas to Alaska to do our first salmon fishing. We stopped in Clackamas, Oregon yesterday to update our on the ferry and highway information. Our AAA agent was Joseph McMahon. He was not only so knowledgeable but so customer service focused in marking our maps and calling to find out about ferry schedules and pricing. Itwas so great to meet him and must say he is a great assett to AAA!!!

B ucket List B's 5/2/12 10:44AM
Triple A road service is awesome. However their mobile phone app is unusable. They ask for a trip tik number, however, does not tell you where to find this number. After spending 1/2 a day trying to understand the app & looking for the number, I deleted the app. There are other navagation apps out there that are user friendly.

hoganhealy 4/19/12 11:41AM
we always have been satified with the service and information from AAA

Anonymous 1/3/12 1:49PM
I was sad to see all of the bad experiences people have had with AAA. My husband and I have said we think this is one of the best deals out there, ever. I figured I would write because most people only do so when they have had a negative experience

djs_8463 11/2/11 9:31AM
I just want to say AAA is awesome. I locked my keys in my car this week... Twice. Both times they came within 15 minutes. The first time was in 5 minutes after I called. I know I live in New Hampshire and we are a small state, but I can't thank AAA enough for what they did for me. Thanks again AAA.

Anonymous 10/24/11 9:07AM
I cannot say enough about the wonderful service I received from AAAHelp today. The telephone contacts were available and ready to help in a very short time.
Within less than an hour (on a Sunday yet) a service person was at my house and cheerfully solved my problem. The service person was Jim Garrett. He was knowledgeable and quickly diagnosed the problem.
He was friendly and very assuring that he could solve the problem. I was back on the road in less than hour.
I guess this is why we have carried AAA for 34 years and will never be without it.
I thank you.
Claire Drew, Stuart, Florida

Jim Garrett 10/23/11 1:13PM
Just wanted to write about a very positive experience I had with one of your Triple AAA Field Service Technicians, Mr. Shelmire Lionel of Baton Rouge, La. On Sunday,September 4, 2011 around 4pm I had gone to store for some cleaning supplies to clean my apartment that had been overflowed with water. Once I got the supplies I went back to my car and it wouldn't start so I immediately called Triple AAA roadside service and the technician was there in about 10 minutes. He was very pleasant and very attentive in listening to what I had to say. he checked my battery and he said i have some bad news, your battery need to be replaced. I was shocked because because i had just purchased the battery, I thought maybe a lil over a year ago. This was the second battery within 2 years that was purchased from autozone with a one year warranty. Mr. Lionel explained to me that the battery had a 2008 year on it and i purchased it in 2010, which means that the battery may have just been sitting in the store for awhile. So then the Technician explained to me that Triple aaa battery replacement was a much better deal and it comes with a 3 year warranty and the price I paid for the previous battery was just a few dollars difference. This technician definitely educated me on something I knew nothing about. He was knowledgeable and I didnt feel pressure to buy the battery. its just that he made good sense about what i needed in order to be safe on the road. He then mentioned about the premire Gold Card which I thought I had before which made sense to have since i do travel a lot. After having such a bad day previously, I now had something good to share with my friends about my experience. Mr. Lionel was an awesome techinican and even when it began to rain he was still just as nice and took very good care of me. As a former Buyer for Saks Fifth Avenue, San Francisco I know when I receive great customer service and Mr. lionel save the day for me. He has made me a Triple AAA member for life.

Mel 9/5/11 7:20PM
very helpfull and willing to do anything they can to help you no matter what.

Anonymous 8/8/11 7:10PM
I want to especially thank D&M Towing in San Mateo-they were the company sent to me on three different calls in the last 2 yrs. They are fast, friendly and effectient!

PS not happy that the AAA roadside operator couldn't advise me where I could get my car smogged in SF, CA-she showed no specific listings for Smog checks?? really?

Overall, I love AAA and cant live with out it!

Anonymous 6/23/11 9:29PM
I was stranded June 15 in Agawam, MA along with my 97 year old mother due to a dead battery. Scott Forest, the technician from your Pioneer Valley office arrived and saved the day. He took such good care of us. He gave us water as we were in a hot car and suggested we go into an air conditioned store while he worked on my car. He is just a super guy, very caring and very efficient at his job. We were gone in no time at all with the new battery he installed and I would like him to have recognition for the super job he did.

J. Moriarty

Jeannine 6/16/11 8:04AM
After pondering a purchase of AAA...I did it! Good choice. I live alone in Florida as my spouse stuck in Illinois till house is sold. I work, leaving wee hours of the morning and also take road trips with a friend. Within a week of my signing up via computer....I had to call. My battery died. Staff was great...asking if I was "safe", a second rep called me back to say help was on the way. The Tow driver came in no time and even gave me some ice cold bottled water for the hot Florida temps. I am back on the road and so happy I made the choice to give myself a safety net. I got my real card a few days later. Thanks to the Pinellas Park area AAA. You are great! Donna C

Anonymous 6/14/11 3:39PM
I have had AAA for over twenty years and have been very happy with their service. I have always been treated very well and with respect and AAA would try to accommodate me in any way to make my experience a satisfactory one. Since 1991 I have NEVER had a bad experience. Plus, I get AAA discounts on a lot of things when I travel. For all you ladies out there, I strongly suggest you get AAA and it is very affordable. My insurance co. told me to keep AAA in addition to their coverage because AAA follows the driver wherever they are.

renomae85 9/25/10 6:15PM
AAA has been excellent... We have had rare occasions to need help on the road, and AAA responce and service was GREAT!

Bob in GA and Bama 8/9/10 1:18PM

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What most do not realize is the Automobile Club of Southern California does not have their own employees running the tow trucks. These are contractors who are often paid anywhere from $15.00 - $28.00 per a call. They can make an incentive which is only based on member surveys which have to be "totally Satisfied" if not they do not make incentive. Most of their towing contractors are of Middle Eastern decent and most are not following the law. Alot of drivers are paid under the table or are paid minimum wage. Yes the person operating a motor vehicle that could easily kill someone is making the same as the kid at Burger King. Many times owners of these companies own other companies with other family members. Their way of doing business is to pay off the AAA personel to try and get ahead in call volume. Some often do not follow the requirements that ACSC (AAA) says that they must do like background checks on employees so you may have a felon towing you without your knowledge. ACSC (AAA) many of their reps know this but turn their head especially if one of these owners are handing them cash, vehicle repairs, cars etc... AAA has hurt so many little towers and will continue as long as they are making the extra buck. Their are some employees of AAA that do things right but if they blow the whistle they make that persons life alot harder. Many higher ups knew contractors were pushing batteries on members and they turned their heads because they were meeting the sales quota and they get an incentive for their contract stations to meet those standards. There was one employee who got his check from AAA contractor and on like three of his paychecks it was not even his social security number. The employee raised awareness to this and it continued until they were threatened with the labor board.
Anonymous 4/10/12 5:16PM
Any time you feel like you are not getting the best service, please contact a senior manager at customer care or the national office in Heathrow FL @ 407-444-7000. All AAA are franchises of the national brand. So each club operates under different rules. But the situation described above should have never happened. I work for AAA and I can tell you we would never let that happen.
Anonymous 1/4/10 10:36AM

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