AARP Customer Service

We received the letter from UnitedHealthcare. It is announced that the rate for our AARP UHC Supplemental Insurance plan N will increase 12.4% for the year 2024. The inflation rate in June was 3%, in July 2023 3.3%. How can the medical insurance get the rate increase 4 times higher than the inflation rate? Who profits from such a business decision? Who cares about retirees with a fixed income?

What does AARP do to protect American retired persons from greedy insurers? Or the AARP activity is advertisement only?

I noticed a $16.00 charge on my bank account from AARP. I do not have AARP. They told me that my ex-husband is the primary on the account and even if it's charged to my bank account they won't do anything about it. I can't cancel the payment method or the AARP account! My current bank account has never had my ex-husbands name on it. Now I have to dispute the charges with my bank and most likely get a new debit card! NOT HAPPY WITH AARP!

I am saddened that AARP associates their name with United Healthcare Medicare Advantage. In my opinion, this company is a HUGE JOKE!! They will do everything in their power in my opinion, NOT to pay a medical bill for you. I had trouble with them last year thinking it may have just been ONE issue and tried them again this year. In MY OPINION... DON'T WASTE YOUR MONEY ON THIS HEALTHCARE SECONDARY PLAN!!!

I'm having trouble canceling my grands policy. They giving me the runaround. Call complaint and he switched me over to collection. On my policy I was told when I make 80 I want have to pay any more premiums. Now I made 73 they told me it b age 95 before I can stop paying any premiums. I'm so disappointed cause I was telling people how good they are. Been with them long time.

I cannot understand your rewards plan and instead of finding rewards I had almost 14,000 points now only 9,000
I am well educated masters degree but you assume I would not have difficulty calling well I cannot reach anyone from customer service and will lose all my points on June 1st
How call I speak to a representive live I want to spend them
ALL today as I have cancer and really not going to fret as most of your rewards are for things I never want eating
Etc
A member until 2028 have United Healthcare
Which is great
Too bad you do not have newspapers. Books, good magazines
Subscriptions or purchases fountain orbs. Artistic Calendars
Need tel number for Customer Service

The problem I experienced with AARP showed a severe degradation in service, including customer service. It was unlike in the past when it performed excellently for the senior citizen membership. They fail to promise with their promotion, such as a free trunk organization. They promised to send me one, but I never received it.
The worst experience is their behavior with a lot of promotion with Hartford Insurance in automobile and life coverage. I told them a thousand times that I did not want Hartford Insurance because I have had excellent auto insurance for over 50 years with excellent coverage and cost. I learned Hartford Insurance tries to get rid of drivers over 60 years old; meanwhile, my insurance does not.
I tried to receive numerous letters. I would say two or three letters per week for a promotion that is ineffective in saving money.
It is sad as I am considering ceasing my membership with ARRP when renewal is coming.

This review pertains to the road service offered to AARP members by Allstate. I tried to sign up as it is cheaper than AAA. It was impossible to log in a password and I envisioned an eventual nightmare on the road late at night in the event this service was needed. If I couldn't rectify this issue at home, I certainly didn't want to be stuck trying to rectify it on the road. I contacted them and told them I wanted to cancel as I had a bad feeling about their service. That bad feeling was amplified by what I experienced from that point. After about an hour on the phone and several transfers, I reached someone who assured me that they would cancel my membership and issue a credit. They cancelled my membership but I was eventually forced to get my credit card company involved regarding the credit. They are now challenging the credit despite the fact that my membership has indeed been cancelled. So they expect me to pay for what amounts to be nothing but aggravation. Bad service and I would never use Allstate for anything as a result of this experience. AARP needs to reevaluate their association with Allstate because it reflects poorly on their overall product.

I can't believe this cover picture for AARP for February/March 2023!!! Wow! talk about photo shop... No wrinkles on these women? Come on now! So disappointed with your reality. I may as well just curl up in a ball and die. Thanks Jane, Sally , Rita & Lily for being honest about aging...so disappointed.

On December 10th I purchased three $100 Carnival gift cards through AARP Rewards. I confirmed that the credit card transaction was successful and forwarded it to AARP for their confirmation. I made several calls to AARP regarding this matter and was told to "be patient".
I asked multiple times for a refund since they could not provide the product. Almost a month later with no resolution from AARP, I finally had to dispute the charge with my credit card provider to get a refund.

Hartford auto is very deceitful in their True Lane discounts! They are tarnishing AARP's reputation!

I tried to AARP to help my 89 year old mom to try and get a better rate. Firstly, I just called AARP healthcare insurance to try and help my mom and the amount she pays every month (over $340). I was connected to someone I couldn't understand outside the US. I asked to speak with someone in the US that speaks English as their first language. It is disgusting that calls are sent to other countries. Now I am on hold. Finally got through absolutely no help. If she try's to lower her costs, she would have to reenroll in a new plan which could be tripled (the cost) since her current plan is no longer available. She was grandfathered in that plan. She started in 2007. She also pays additionally for dental which good dentists don't take in our area. Frustrated and disgusted.

Need games crossword puzzle, logic, suduko...and a larger font...trying to find an editors page or name...articles could use less information... especially those that seem to add fear...

I had a flight booked in 2020 which was cancelled because of Covid 19. I have credits thru Expedia for JetBlue and United. To book a flight using the credits you have to call Expedia. You speak with a representative from another country, who put you on hold for over an hour hoping that you will hang up. Once I was ready to book the flight I was told that the flight was three times more than what was listed on the website.....and they could not give me a credible explanation as to why??? It would've cost me more to book their flight using my credit then it would booking directly with the airline itself. I had gone back-and-forth with Expedia and JetBlue finally after hours and days on hold I got my credits transferred to JetBlue directly. However they will not do this with my United credits. I wonder how many people this has happened to who give up or just let their credits expire without trying to use them . I feel that it is illegal for Expedia to take our money and Not give it back.I wonder How many more people has happened to?

Big software update overnight into this morning; had the system down for hours. They NEED to create a way to get customer feedback when something so big happens ... and for other things, too. None of the Rewards codes are recognized today after the software update. Their programmers missed that. And I've wasted too much time trying to find a way to give the programmers feedback. A real negative.

Too many renewal notices after renewal has been paid for. Free merchandise that is sent for subscription renewal are very toxic smelling and the printed material sent also smells of toxins. If you care about seniors you shouldn't be sending them toxic material through the mail or sending them anything to do with any toxic material at all. This is a health hazard to anyone touching paper or product!

AARP is not the same as before. I recently reinstated my membership and its been one incident of incompetence after another. I'm not sure what the culprit problem may be, but the lack of professionalism and the lack of ability to communicate or resolve issues by their represenative, is unbelievable. Something or Someone better look into this. I know quite a few members who have been completely dissastified in the past two years. It is quite a shame. AARP; you were once a champ for senior advocate. Please reassess management; It is Horrible!!

AARP does not care about seniors who have worked all their life, and retire on their savings, medicare and pensions. They are only interested in your money. What company would ask me, do you want to live to 100? Well, I would prefer to be in heaven in the next ten years. They did not like my reply. They send junk mail constantly and I am not interested in their discounts. I find them irritating. Supplemental insurance is a rip off to seniors.

If you are thinking about buying AARP as your Medicare supplement please do not they are a horror they do not treat you well their customer service is horrible they are not trained properly they give you a run around United American is a much better company their customer service is much better and their prices are better

I have been a member of AARP for 10 years and have used the CHASE credit card associated with AARP. Last year the card was changed to BARCLAY and I can't understand why since AARP stands for American Association of Retired People and BARCLAY is located in England. It's difficult to log on to the Barclay website and recording continually states "Hold on,Hold on" --that is not too professional. For these reasons I will no longer use the new card or associate with AARP because it doesn't actually represent American people.

AARP backs Consumer Cellular - which in the past two weeks has been overwhelmingly been shown to be an inferior phone company for Senior Citizens. Their customer service is horrible and they practice blacklisting of if you bring your own phone instead of buying fr them. Plenty of complaints online right now

I have been a member of AARP for about 25 years. I recently got a letter in the mail suggesting that I renew my membership. I then checked my AARP card and saw that my membership doesn't expire until December 2024. To say that I was angry is a gross understatement. As I was curious why, I called AARP, only to be told that a random letter was sent. As that was not acceptable, I asked the agent to remove me from ALL marketing related mailings.
This whole scenario leaves me a question and several possible answers. First, why would AARP send such a mailing? In my opinion there are only thre acceptable answers. They are: first, AARP IS totally incompetent and don't have proper membership files. Or second, this is just a money grab. Or, third, no one at AARP really cares. Or, fourth, AARP is run by a bunch of criminals. Which is it?

I need an updated AARP #! I have bought a new at &t phone and my # is not working for the deal they have . Please se d me one! We have been members for ma y years

I have been an aarp customer for several years. I am going to cancel my insurance with Hartford. I had to process a claim and I got the worst customer service.

Cannot connect. Their site is AWFUL. I've tried many times to do the brain site. Cannot get thru it!!!!!!

Hi

I am very annoyed at this point because your company keeps sending me notices telling me it's time to renew my membership when my membership is not up until 2022. How can I get this to stop? I will renew when it is time to renew.

I sent information to ASRP of which I believe was ignored because I continue to get these forms. Please, stop.

Hello, I'm writing because I've been being asked to renew my membership for a least a month. I happened to call Customer Service about something for my husband and asked the woman about the procedure for a new year's membership.
My contract started on July 14, 2014 - she told me that the same date would be used for me to renew - in 2016.
I AM SHOCKED that you've been asking me to renew in at least the first of January. I think that is not honest. You'd be getting my money just to sit and earn interest on it even though it's not due until July. THAT WAS VERY DISAPPOINTING. CAROL IN UTAH

Have any AARP credit card holders taken advantage of fixed APR's for the Life of the Loan for Balance Transfer's? Fixed LOL rates at 1.99%, 2.99%. 3.99% and maybe a 5.99% to 7.99% that suddenly changed to higher 15.99%, 16.99%, 17.99% up to 19.99% APR's without being notified by the bank who handled the credit cards for AARP as the law requires the bank to do. Ex: 10/1 you have a credit card balance of $10,000.00 at 2.99% LOL. Monthly Finance Charge is approzimately $50.00. Now, your next credit card statement arrives and your fixed APR of 2.99% has now changed to a 17.99% APR. Your monthly FC is now $285.00 with a minimum 2% monthly payment (you must pay which ever is greater). The law requires the cardmember to be notified before their fixed APR's change in writing giving them the opportunity to close the account, thus locking the low 2.99% fixed Apr FOR THE LOL. Did any AARP cardmember experience this happening to their AARP credit card while having no knowledge of receiving a so-called OPT-OUT letter from the bank? I would like to know. I'm doing my own investigation because of something that happened and I was made aware of it. My motive is integrity and ethics, both which I hold in high esteem. Money for me is NOT involved!

I have been a member of àarp along with my fiance for 3yrs.Never had a problem gettin ahold of them, always have been very helpfull and kind i dont know how all these people can complain this way.aarp keep up the good work!;-)!! Ricky Anderson South, Daytona, Fla.

GREAT SERVICE. MY QUESTIONS ANSWERED QUICKLY
AND POLITELY

Per 4-8-11 2:45 CDT

I just called 888-687-2277 and was connected to a Zack. I explained that I would like to have my name removed from their mailing list. He asked me why I and I told him that I simply had no use for their services.

Without any further trouble he simply asked me for some info that was on the last promo letter I recieved. He then told me that a suppression would be put on my name and that it would take 4 to 6 wks to process. Zack was very cooperative and understanding.

great service indeed 30 minutes and the man was thier. hang in people they are wonderful and as to pay 6 months ahead to any insurance you must be crazy. do it monthly and that is that. as the way you pay your bills. and as for being put on hold just hit the wrong button and i will tell you they will come right on the wrong button is to sign up button .lol. serios. again the service was great and so wonderful

AARP is the worst company to work for...they have poor management, uneducated supervisors, horrible departmental leads...they intimidate employees,abusing their "power"..make employees cry...specially older employees...I know, I worked there! I am very glad I am no longer there....