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ADP

Customer Service Ratings and Comments

ADP is ranked #224 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.60 out of a possible 200. This score rates ADP customer service and customer support as Terrible.

NEGATIVE Comments

8 Negative Comments out of 8 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 8 Total Comments is 0.00%.

Issue Resolution

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Terrible Overall Customer Service Rating
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  • Was with ADP payroll services for over 10 years. Mid-year 2009 we switched to another payroll provider because ADP kept making mistakes and most of their employees were not very helpful. I called ADP when we didn't get W-2's and was informed that they would not be doing our W-2's because we dropped them mid-year. This meant I had to do our own W-2's, w-3, 941, 940, DE6 and DE7. ADP is not returning our phone calls to get them to do their job, so I have to do it manually. ADP is awfull. When I reach someone, 9 times out of 10 times, they do not call back as promised OR do what they say tehy will do as promised. I even explained all this to a sup/mgr that we were clients for 10 years and if we could get decent service we might have stayed - he did not seem to care.

    David 2/17/10 4:46PM

  • I lost my job in May 2009, I asked my employer the Golden Shores Condo's in Stone Harbor NJ to send me my W-2 to my home address. They have not, they use ADP payroll services. The Golden Shores contact person says she had it sent to her and she would Fed Ex to me, she didn't. She said she would have ADP Fed Ex it to me, they have not. I have sent many emails to my former employer to have it sent but nothing happens but broken promises. I have contacted ADP several times but they just relay to the Golden Shores contact that I bother them and drive them crazy. ADP along with my former employer should be ashamed of them self. I really need my tax information I am unemployed and hurting financially I also have mounting medical bills. ADP sucks

    jldragon 2/14/10 6:16PM

  • I lost my job in 11/209 and I have had the worse customer service experience ever from this company. They are trying to force me to make advance payments as well as payment amounts in excess of what is required. It took 2 months to establish my eligibility for the ARRA cobra rate. Three months later and I have not received insurance cards. They are still sending incorrect billing statements and blaming it on their computer system and my former employer. However; they are still encouraging me to pay the full premium amount. Today my call to them went to a call center with an agent whose english was very poor and I could barely understand; are their calls going to India? I am really frustrated and fed up. Is there not anything that can be done about this company...they clearly do not know what they are doing with a fairly simple concept that is administrative based? What are they doing with these over payments? Their customer services representatives are rude and I am rceiving excessive contradictory letters from them; at minimum twice a week. This is horrendous.

    Tasha 1/26/10 3:57PM

  • Attention tax practitioners who refer clients to ADP:

    ADP has built its business as a payroll specialist, yet the company does not know how to report the health insurance adjustment to the W-2 of a more than 2% shareholder. This reporting requirement has been in effect for THREE years! I tried calling ADP to ask why this was an issue, but was not allowed to talk with anyone, as I am not a client. The woman was rude, and stonewalled any attempt to report the problem.

    Hmmm. Well, ADP, guess what? I teach tax classes to prospective employers, and have a client base of over 400 returns, and I will now tell people just how ignorant your service is and recommend that they choose Paychex instead.

    Enrolled Agent 1/21/10 2:16PM

  • My experience with ADP has been terrible!

    I lost my job in Feb., 2009. My COBRA account was initially serviced by Aliquant and all went very smoothly. Then my former employer switched to ADP Benefit Services in Oct., 2009 and it has been a disaster ever since!

    I applied for and was granted the ARRA premium reduction and was billed at that reduced rate by Aliquant. Now, ADP is billing the full premium and suggesting that I pay or face cancellation.

    There was a lost check in Oct., 2009, so I had to pay the amount a second time. I wrote two letters regarding that lost check, but ADP's reply each time was just another bill. That lost check cleared my bank in early Dec., 2009, but has still not been credited to my account.

    Because of my frustration with ADP, I began researching and have found many, many complaints against this company.

    Anonymous 12/16/09 12:45AM

  • I had cancelled my payroll service with ADP at the end of the 2nd Quarter and yet I still kept getting charges for "services" I had not requested. Now, I have received a notice from ADP that they have sent cancellation notices to the IRS and my State's Employment office to terminate my employer accounts. I never notified anyone at ADP to do this. I still do payroll, but now I do it internally and still make payments to the Federal and State agencies. When I notified ADP about this, the reprepresentative said it was now my responsiblity to notify the various agencies that my accounts were not to be closed and it was no longer ADP's problem. They caused the problem and to not take responsibilty is absurd in my book.

    Dick 12/1/09 11:41AM

  • They are misleading and you get a different story from one person to the next, which has now potentially cost me dearly. It's entirely possible I will not be able to continue COBRA benefits because I was told on 8/31/09 by Adam that my election was changed, but calling today I find out he did not do that at all. They had no problem cashing my check to pay for the dental though.

    mags 9/16/09 3:00PM

  • Not very happy with service
    1-Totalpay service doesn't work, they take your money but employees can't get it out, sometimes it does not even make it to their account. They claim to refund it back to our payroll account but then debit it back the next day so in effect they do not refund anything.

    2) They send me someone else's payroll.

    3) Auto health deductions not done
    4) They are quick to take from your account but loath to put back when they make a mistake.
    5) Billing constantly wrong and customer service is non-existent.

    surscheler 7/22/09 2:28PM



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Customer Service (Benefits)
800-422-9409
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Complete ADP customer service phone numbers and contact information at ContactHelp.com
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