AOC Customer Service

User Reviews, Ratings and Comments

AOC customer service is ranked #11 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 105.75 out of a possible 200 based upon 8 ratings. This score rates AOC customer service and customer support as Acceptable.

NEGATIVE Comments

4 Negative Comments out of 8 Total Comments is 50.00%.

POSITIVE Comments

4 Positive Comments out of 8 Total Comments is 50.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating

  • AOC

    Customer Service Scoreboard

    • 105.75 Overall Rating
      (out of 200 possible)
    • 4 negative comments (50.00%)
    • 4 positive comments (50.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 6.8 Reachability
    • 2.5 Cancellation
    • 6.3 Friendliness
    • 6.7 Product Knowledge

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Posted by V


I bought 40 inch AG40UXC monitor. It was awesome, but I had 1 black pixel and dirt under the display, so I RMA'd it. For 2 weeks they reassured me they will first give me a new monitor and then I have to give the old one back.

I gave the old one back to the courier and after that they told me I need to wait a week. I waited a week. Now I got a Corrective Note with which i had to go to the store I bought it in and start another RMA process there...

It's 2 weeks until I will even know if it's accepted and 30 day long refund process can start.

This company RMA experience is absolute trash! They lie and promise BS! I want to sue them, I bought monitor for work and now I can't work as efficiently... It's been almost a month now and I don't have my money back or monitor, what a bunch of horse crap.

AVOID THIS COMPANY BY ALL MEANS!

Posted by AOC LED Monitor


Poor customer service- The customer service agent was professionally rude and accusatory. Instead of trying to helpful and access the product, outright blamed me for the damage (that someone who took the time suspected it was from the heat or rapid temperature change). Even internal damaged NOT caused by the customer wasn't covered by the warranty, the agent should attempt to access the case before making assumptions without seeing the product.

Posted by Hayden


Sadly not the best of reviews.

I bought a G2790PX monitor which is actually a very high spec and very good value for its price but sadly this one hit a fault 2 months after ownership whereby the system does not fully power down and then does not come on with the PC when you power that up the next time. Despite troubleshooting the basics such as power points, cables etc nothing fixes the problem. The only thing that does is unplugging from mains waiting and plugging back in again but thats like having a sports car but having to get out and wind it up when you want to use it.

I contacted AOC about this and was finally directed to their website where i can log an issue for a support ticket as telephone calls did not help and i was not getting any call backs.

However it has been over a month now and i still have no clear answers as to what is going on and my paypal protection runs out in less than one month from now. The distribute has offered to arrange collection and send it to his supplier who will then send me a replacement. Despite AOC emailed saying my case has been escalated and they will come back to me in 48 hours each time this never happens and when i called in there had been a 2 week delay - they admitted they read but did not respond to my last communication.

Shame as its a lovely product but i get the feeling if you have an issue your screwed, they dosn't seem to show any proactive concern for their customers and this is reflected in lots of other negative feedback. AOC until you get this right you will not be able to rival other big monitor firms such as LG or Samsung. My advice to anyone is perhaps to look at other brands to see if they have your desired spec first, If i knew AOC would be be so slow and unresponsive i would have not bought their product.

Posted by BreaRa


Might be a good monitor, but don't expect support if it fails. Mine lasted about 3 weeks and then got a blue line 1" from the left edge. It took days to get a RMA number. I shipped the unit and they got it on the 21st per UPS tracking. They acknowledged they got it on 12/27 in an email. I asked when the new one would arrive. I have not heard. its now the 5th of the following month. I called but after 10 minutes of music I gave up. I called sales to get a direct number for the head of tech support and I called him. His outgoing message said hes not taking messages and call number, which I had just tried.

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Posted by gary


got my refurbished aoc monitor back and seems to work fine so far. it took 8 wks to get my replacement after my initial call to the aoc call center (tech support in fremont, calif). took much longer than you promised. i think you need to improve in that area. special thanks to eric s. (fremont, ca call center) for asking his supervisor for the ok to send me a ups return shipping label. wouldn't have been able to afford to return my defective monitor if it wasn't for you. also, special thanks to romeo ignacio (fremont, ca tech support call center) for getting the request to send a refurbished monitor out to me. spoke to you twice and you were very gracious to me both times. you are a perfect model on how a customer service phone rep should be. thanks again to you both in the bay area.

Posted by AOC 1601FWUX


I purchased an AOC 1601FWUX monitor after first purchasing a competitors brand. I purchased the AOC because the other monitor would not work with my system (new Win10 Home, purchased in May of 2017. Every time I emailed tech support they would give me the same answer which never worked. After following the instructions twice to no avail I gave up and quit asking. I then saw the AOC monitor on Amazon and decided to buy it even though it was 30% higher in cost. Worth every penny. I had a minor issue when I installed it so I contacted AOC Tech Support and received a smae-day response from Romeo Ignacio. Romeo got in touch with Pin Hsieh who also got Eric Sablan involved. Eric actually called me but since I didn't recognize the number I sent the call to voicemail. The message Eric left was very detailed and directed me to exactly how to correct the problem. Less than a minute later my issue was resolved and everything was working as expected. Fantastic response by all three - these guys went above and beyond to take care of my problem and I highly recommend AOC products and will make them my first choice when I purchase again. Thank you Romeo, Pin and Eric!

Posted by Anonymous


13
Sep



Posted by Anonymous


9/13/17 4:34PM

Eric S. - AOC Support Thank you so much for your assistance today. After 2 weeks of trying to get this to work and finally getting to speak with you I am so excited to get my monitor working again. They are great travel monitors

Posted by Satisfied Customer


I just purchased a USB monitor but couldn't get it to connect. I called support and was able to reach them right away. Eric assisted me with the driver installation and setup and I was on my way within minutes. Thank you Eric and AOC for a great product and excellent service!!!

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888-662-9888

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