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AT&T Uverse Customer Service

User Reviews, Ratings and Comments

AT&T Uverse customer service is ranked #336 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.60 out of a possible 200 based upon 884 ratings. This score rates AT&T Uverse customer service and customer support as Disappointing.

NEGATIVE Comments

831 Negative Comments out of 884 Total Comments is 94.00%.

POSITIVE Comments

53 Positive Comments out of 884 Total Comments is 6.00%.

Issue Resolution

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Disappointing Overall Customer Service Rating
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  • Love Uverse, no problem with install or service, BUT never received a paper bill - got an email saying one will be sent in 6 days - but none was.

    Got bill info from email. Called as 3 seperate charges are questionable. 1st lady could not find my account by phone number, name or address. Bumped to someone else who finally located account. We resolved 1 question - their error - and for the 2nd he needed technical help. He got my phone number in case we were disconnected he would call right back. Put on hold for 2 long times, then call was disconnected. I've waited 30 minutes and, of course,no call back. Will probably start getting calls on why my bill has not been paid.

    judy 5/16/12 1:05PM
  • AT & T ought to be investigated, broken up, and liquidated at auction to the nearest capable provider. We have monthly
    calls to their billing to try to have extra charges taken off, as they were not part of the agreement. They keep saying the account will be credited and the problem won't occur again. However, it just never gets fixed, and the billing person tries to sell us yet another unnecessary service. AT&T is a bad word and I long for the day they are gone from the communications scene. I will celebrate.
    Until then, Ill just press the statistics in this direction.

    TC from Elgin, Il 5/15/12 6:26PM
  • Worst customer service ever. I canceled my Uverse account and was promised an early termination fee waiver if I sent back the modem. I did so, and ATT sent me to a collections agency for the fee. We have been assured by THREE representatives over the past six months that the issue was solved. I received ANOTHER call from collections today. Each time I call ATT, I have to begin from scratch.

    The automated voice recognition NEVER works. There seems to be no internal communication between departments. I will NEVER purchase service from ATT again. I have spent over 7 hours on the phone during the past 8 months with ATT and my issue is still not resolved.

    SuHark 5/15/12 10:20AM
  • Not only was my bill wrong every month but when I would call to try and get it fixed I would hold from 2-4 hours and finally have to hang up. One day I took a half day off of work to deal with these billing issues. My bill was supposed to be around $76 per month and every month it would be over $100, so finally with that half day off I resolved the problem by cancelling them and they sent me a credit. Then when I was going to use what I thought was regular ATT service at my new house, when the installaion man arrived and advised me it was UVERSE I declined service and had him leave, I am now in collections for a service I never had installed. Then they tried saying it is from old equipment not returned, so I provided confirmation that it was returned, now I am dealing with a whole dispute problem so once again hours of my life wasted on UVERSE. This is the worst process and service I have ever had, I hope they go out of business.

    HATEUVERSE 5/15/12 9:39AM
  • The absolute worst service ever! Always problems with voice mail messages and other interactive services. When you call for support, they wipe out all everything that you've set up on the system. When calling support, the phone tree is endless and then disconnects. Impossible to reach an intelligence person who speaks English. You end up with someone off-shore or in India.

    Anonymous 5/15/12 3:50AM
  • We have two homes w/landlines, internet & also have cellphones w/att. Every month I had to call about- atleast- one of the bills. It's been a headache so I decided to go w/Ooma - altho, I had to pay upfront - being able to cancel the landlines in both homes it would pay for itself in 3 to 4 mos. tops. We wanted to port (take to Ooma) our home # that we've had for years - So, you ask to separate the landline from the internet & have "a stand-alone dsl. I spent anywhere from 2 to 4 hrs. each day last week getting totally different stories-it was exhausting & I broke down & cried in total frustration by the end of the week. Bottom line. They are telling me that once I port my # (send it) to another company I HAVE TO GO WITH UvERSE????? My DSL was always fine & after reading the problems with the Uverse I think I'm going to have to go w/cable. I DO FEEL A CLASS ACTION LAWSUIT SHOULD BE HERE AND I'M GOING TO ASK THE FCC IF THAT'S TRUE - THAT I HAVE TO GO W/Uverse???
    I, TOO, HAVE BEEN THRU AN EXHAUSTIVE BATTLE W/THEIR CUST SVCE AND CAN'T HANDLE ANYMORE - CABLE - ANYTHING - HAS TO BE BETTER---HOPE I GET A FAST ANSWER FROM THE FCC.I can't risk the Uverse because OOMA is a "computer phone"!!!!!!!

    tubbytigger 5/12/12 4:50PM
  • Just to think about what it has been like for the past four month when i became a customer of AT&T-U- Verse it makes me ill. I have never experience so many mis informed people. That is with techs as well as customer service (when you are able to get through to them). The prompts are very misleading. I will list some of the problems that I have had.Some should be in the notes under my name, when they were written down.This all started with static in my telephone line. I said that I would on switching to u-verse tv.I I immediately becan to have services outage and static in the phone.

    They are as follows:
    *Sales pitch incomplete and/or lie
    *Outside tech outside working and I did notknow.
    *I was not asked where to put the main router/equipment. Allof this exposed wiring and devices are in my bedroom.
    Shortly after installation, tv services stopped and static in phone line. Called back. Another tech came, before arriving to my house, he very rudely told me that if he came back to my house I had to pay. I explained that I had spoken with costomer service and that had been discussed and would be taken care of. I just was not hearing it and hung up on me.I called customer service.I told them I wanted someone else to come. They said it had to be that person. He came stood on the porch and did not ring door beel are knock. My daughter and I saw him standing. I opene the door and asked him why didn't he knock or ring doorbeell. He said that He did. I stood him that we saw him on the porch and neither of us heard a doorbell or knock. Once he let, the problem continued no tv. As I had before called and asked that the tv services be canceled.another tech came and heard the static. He told me that it was my phone. I explained to him that early on when all this started I went out and bought new phones and the static along with a buzzing sound continued. He just was not hearing it. He left here saying it was my phone and that I neede new phone. I called again to cancel because I did not have telephone services for a week. I order services from my previous tv provider.AT&T U-verse continued to send techs out. Approximately three other techs came and one did tell me thet the wireing was not correctly done. H ecorrected the porblem but I still had many other problems and wanted it canceled. I had so many issue with tech and customer service I went to a local store and the store manager got some one on line tiwce. I did not always get resoled in a time manner that I was told it would.It has been only a couple/few weeks that some of the issues have been resolved. I had for many years paid my bill through bankdraft. I did not know that I would be getting separate bills for U-Verse. I found out when my internet services were down. I had to speak to so many persons before I got it that I had no service because I didn,t pay my bill. That was a bill that should not have been a bill.I returned the DVR's/equipement for shipment as told to me when I called to casncel, again.

    One of the customer services persons shared with me that it would be advantage to go back to landline and keep U-Verse for internet services and tv if I kept the services for tv.That created other problems. I could not get into my e-mail account. It locked me out. I called, and I called. No time have I been helped by any one, and I have spoken with many, many techs. Iwas given a new user ID without my request, I was give temporary passwords that never worked. I did open up a new account and I cannot get into it after a couple of times a couple of months now.My e-mail address for years was tuckerdora@bellsouth.net. Years of contacts from family, friends, and personal business came under that email. My facebook account diappeared as well.Just this week, a tech could not help me but said no one could change my e-mail and facebook account, and therefore I should be able to get into both if my password is correct. Well the e-mail address that you have on file is incorrect I told him. How did that happen?

    I submitted a claim on 5/11/2010 for damage to my home by one of the techs. I though it was noted before a couple of months ago. But I was tolg it was not. Howerver, on the May 10 after being on the phone for and hour+, I was told that I needed to speak to someone in another department. I had to go.That is another thing, I have spent hours of wasted time on the phone with AT&T U-verse.I have medical challenges where this has caused much stress on.The access door and a large size siding was taken down and left on the groung. the siding is broken.I am still unable to get into my e-mai or any new one since then. I do not want a new e-mail.

    I could go on, but this is ongoing stress for me. I would like to have these issues resolved asap. Thank you.Another thing. Who creates these unreconizing symbols to access e-mails or area?

    Anonymous 5/12/12 11:19AM
  • Wow I'm not alone with crappy service. I have been attempting to get my wireless adapter working. The orginal one keeps kicking me off the net. They sent me a new one missing a part after four hours finally got someone to agree to send me a complete set.After recieving it darn thing wont work. So far have spent more than 12 hours trying to get connected . No luck still using my old one. This is the worse company in exhistance. No one should have this much trouble.

    Anonymous 5/11/12 5:43PM
  • I live in Guatay, CA a colonia located in southern California. Our town has 2 large trailer parks and about 50 homes. Pine valley (3 miles away) has Uverse and Cox service but ATT doesn't think its worth their trouble to provide service to our lower income area. They tore up our town 12 years ago installing fibre optics under our main road. They have fibre optic access points all along the road that say ATT. I called and asked when they are goint to hook us up and was told they are working on it now. I asked when and the lady on the phone said 30 -60 days. She was just trying to get rid of me. When I pressed them for a time line they informed me there is no plans to upgrade our service. ATT should not disciminate against low income areas.

    Arroyo Toad 5/10/12 8:12AM
  • I can't believe after 8 service techs here I still have issues! What is it with this company, hire people that can fix stuff or stop selling your product! Your polite. You respond. However I have to sit out in the rain while your here to ".not" tanked care of these problems. I'm so angry right now. This tv system is awful I will never recommend you to anyone!

    Jen2665@gmail.com 5/9/12 5:44PM
  • i had the dsl before uverse for over 5 or 6 years and never one time i had to call and i had uverse for a month and a half and i called every week sometimes twice a week. i asked them if i can go back to my old dsl and they said once you go uverse they cant switch it back. the wwwwoooorrrssseeee srvice ever. i cant beleive it . how they got me was they said well give $100 ,when i checked it out its goin to take 4-6 months. they dont tell you that at first,if i kneww i wouldnt have done it. anyway my point is dont do it

    Anonymous 5/9/12 5:11PM
  • I ordered my service to be moved, 3lines with dsl, I was told that I could not get dsl service and that I had to get uverse so they put in 3 lines and a dry loop. This was 4 months ago and I've had them out 4 times due to the fact that my service drops 4-5 times a day. After the 4th tech was out they decided that I was to far from the central office for my service to work properly and that I would have to get my internet service from someone else.why could they have said this at the beginning as they are suppose to test the lines prior to doing any work.I can not get anyone to either correct this problem or refund my charges and let me cancel my services and take my business somewhere else.As far as I am concern ATT should be charged for thieft. Of course this is a company who told the PUCO and FCC that they do not have any lead cable, they just changed the codes on lead cables so no one can tell if it ios lead or not

    pain 5/9/12 1:15PM
  • Worst possible service ever. I signed up for ATT uverse April 30th since it was the only one provider available in my new apartment complex. I get an email and text notifying me to be prepared for installation on May 4th. So I had to take half a day off of work to accommodate the installation. I wait till 3pm and no one shows up. I call and after being transferred 3 times I find out the installation has been canceled without ANY kind of notification. Just unbelievable!!!
    What kind of service is this? Guess they don't want any new business..So of course I complain to the property managers and they re-schedule it for May 12th. I get an email confirmation from ATT as well.Was planning on blocking half of that day off just for the installation. I get another email today saying that it's getting installed May 21st now. Utterly AMAZING!!!! I live in the 21st century and I can't get internet service for 20 days..I'm not in a secluded area where I can't get internet/cable but live in the greater Los Angeles area. Never ever in my life have I experienced this kind of service.

    BellaVista 5/8/12 1:37PM
  • I've had AT&T wireless for quite some time now and we've really never had any issues with AT&T until I tried to have U-Verse installed in my home - TV, internet and home phone. I ordered services on April 24 and I was given an install date of May 4 but there was an anomaly with my address. The problem was on AT&T's end. My address has been established for thirty-plus years and is able to receive all of the services AT&T offers. My original date was cancelled and pushed off until May 11. I acquiesced and resubmitted my vacation request. Just to be clear - this is after numerous phone calls, literally hours spent trying to resolve my issue. I called today (May 8) to see if everything is in order. My CS agent confirmed my installation date of May 11. I told her that I didn't give her all of the information that I know. I explained that I logged on AT&T site to confirm my appointment and there and it stated that my install appointment is good for May 18. She put me on hold and confirmed the pushed out date. She was apologetic and I requested that AT&T cancel my order for service. I would have been sitting home waiting for the tech and no one would have shown up. I would have wasted a vacation day, which I could have spent with my family. There is no monetary equivalent to replace that time. To everyone reading this; be diligent in all of your dealings with AT&T. Communication is their business and they couldn't even contact me. I’m very disappointed and angry.

    PeterB 5/8/12 7:46AM
  • I have has service interuptions on ATT U-verse internet service for one solid week. Calls to the level 2 tech support have not fixed the problem nor have the two techs ATT sent out. One tech even tested the line from my house to the switching center and reported the line has issues. No kidding. The major cable chase runs along the street behind my house & is full of water. The lines are old & wet. ATT is attempting to marry optical fiber technology (big pipe) to oold copper thin wire ( very small pipe) It won't work Thin wire copper can not handle the band width . Calls to ATT's "Executive Office" are useless. All I get are apologies from the reps but no action. The only thing to do is to drop ATT.

    My problem is -in my area Comcast is worse.

    Ajones 5/6/12 5:48PM
  • THIS PROBLEM IS SO ONGOING THAT I DONT THINK THAT I AM GOING TO BE ABLE TO DEAL WITH THIS I HAVE HAD SOME MANY PEOPLE OUT HERE TO CORRECT THE PROBLEM WITH NO RESOLOUTION. I AM EMIALING SO THAT IT CAN REACH SOMEONE IN HIGHER POSITION TO TAKE CARE OF THE PROBLEM
    I SHOULD NOT HAVE TO PAY FOR ASERVICE THAT I CAN NOT ENJOY IT DOSEN~T MAKE SINCE I NEED THIS TAKEN CARE OF . I WILL CALL BACK IN THE MORNING FOR A FOLLOW UP. MY NAME IS MELVIN MASSEY ACCOUNT # 112731162
    PHONE#901-310-4792

    Anonymous 5/6/12 12:47PM
  • I am new to U Verse as of Tuesday May 1st, I came home today from being out of town only to learn I have no TV services. I invited many people to come over to watch the HBO fight but now I have no signal to watch any Television channel. When I call Tech support they tell me they are working in my area to better the services and it could take up to 24 - 48 hours. And they decided to do this during the playoffs and a big Fight Night as I have guest coming!!! This is crap AT&T and you should be ashamed to call yourself business professional!.....I am a very dissatisfied 4 day old customer of Uverse.

    Sandra Parker

    sparker30 5/5/12 7:21PM
  • IT TOOK ME 5 DIFFERENT CALLS AND OVER 1 HOUR OF WASTED HOLD TIME. ATT IS THE WORST WHEN IT COMES TO CUSTOMER SERVICE, TOO MANY AUTOMATED OPTIONS WITH LITTLE TO NO RESULTS. NO ONE KNEW EXACTLY HOW TO RESOLVE ANY ISSUES.THE ONLY THING THEY KNOW HOW IS TO TRANSFER YOUR CALL TO ANOTHER DEPARTMENT. IT'S FRUSTRATING TO SAY THE LEAST. WISH I HAD NEVER ORDERED SERVICE..OH WAIT ..STILL WAITING FOR TECHNICIAN TO INSTALL NEW SERVICE, IT'S BEEN 5 DAYS AND A LONG DAY, NO COURTESY CALL, NO ANSWER ON ANY TOLL FREE NUMBER. ARGH!!!!!! NOW I'VE BEEN WAITING FOR 10 MINUTES AND JUST CONVENIENTLY DISCONNECTED.

    Terry 5/5/12 1:04PM
  • Horrible time getting a billing error resolved. When we switched to Uverse we were told of the cost for internet. When bill arrived it was over $228 when it was suppose to be $25. BIG DISAPPOINTMENT!!! On the phone over an hour trying to resolve issue.

    gbmof2 5/4/12 1:10PM
  • The Wireless Adapter that was furnished my AT&T by the way, completely crapped out on me. By the third day of not having wireless Internet, I broke down and called the Technical Support. After going through an exhausting automated service which made me call back to continue my process, I was finally connected to a live person. No less than two minutes into the call, the Technician informed me that There was Absolutely nothing I could do because my Wireless adapter, that AT&T provided for me, was faulty and needed to be replaced by purchasing one of my own...Completely baffled and confused...he proceeded to "Thank" me for calling AT&T...without missing a beat I hung up on him before he could say the second "T" in AT&T...Absolutely HORRIBLE SERVICE!!!

    Anonymous 5/4/12 11:21AM
  • I have been an AT&T customer for many year and they switched me to U-verse on January without notifying me about it. I kept paying my bill to AT&T and suddenly they disconnected my internet service for unpaid reason. It has taken me many phone calls, many repetitions and too much time in trying to fix the situation. Even though I have talked to a surpivisor the problem hasn't been solved completely. What a nightmare...what a horrible customer service they have.

    Anonymous 5/4/12 10:51AM
  • I am joining the list of unhappy Uverse customers. I wanted to have Uverse internet installed. I rent a room in a house, with my own internet and telephone number. I told them that my landlord has her own att phone line, and att dsl account, and would this switch in any way effect her service or telephone. No way was the answer I was told. I ordered the service, waited for the install day. I was told that they would have to shut down my DSL line, and then after 8pm, I could set up the modem/router for the Uvers. At 8:30 am on the May 1st the activation day, my landlords internet stopped working. I called to make sure that didn't have anything to do with me. She calls tech support to come out and fix her internet. All day she waits, finally the tech guy comes, tells her she needs a new router, line filters, and possibly new household wiring, because the house is wired for an alarm system. I call ATT back, and say this really sounds fishy because my DSL was supposed to be shut off, and it is working just fine all day long. I give them my landlords phone number to make sure nothing wrong with what I got going on. Service support says, oh yeah, it looks like they turned off her dsl account by accident. I go down stairs, and tell the tech what I was just told. He had earlier told my landlord that she would be charged a service call. I don't want her charged and I ask him if he will to talk to the ATT person on the phone. He refuses, saying "I am ATT DSL, I am not affiliated with ATT UVerse" He wouldn't even talk to his own company. The right hand doesn't know what the left hand is doing. But with this new information I have given him, mysteriously her DSL gets up and running, without a new router, household wiring, or new filters..Unfortunately for me, mine no longer works. Service call #4 to ATT has me install new router, and fire it up. No Broadband signal is found, so they tell me they will have to forget self-install and have a professional come and install. I say ok, first thing in the Morning? No, earliest is 12-4 time. I say ok. I wait and at 3:40 I get a call he is on the way. He checks line, says that it is street wiring problem. I say, I don't know how that is possible because it was working just fine yesterday. He says, sorry, understands how I feel, and then says I have ordered you a service ticket for tomorrow. Now the only good thing about this, is that when I am on the phone to ATT who is calling about how my service call went, My landlord knocks on the door, and low and behold the ATT street specialist is at the door. Well he is just great, I really mean that. He knew what the hell he was doing. He found out that they had set up my landlords number for Uverse instead of mine. I said how is that possible. He said they just looked at street address and picked the first number they saw. That number is the landlords number. So the bottom line is he gerry rigged the lines so that I could get my Uverse up and running. But if we ever have a service problem in the future, nobody will be able to figure out what he did. He gave me his card, and told me the cold hard facts. I am going to have to tell the landlord that to get this fixed long term, both our internet connections will have to be shut down, so that we can cancel the service on her number and set it up on mine.
    I wish I could leave it the way it is now, but now that I have read all these complaints, it is obvious I will have to call for service sometime in the future....

    Unhappy 5/2/12 8:30PM
  • Absolutely the worst customer service ever!
    AT&T switched me over to U-Verse in Feb. and it has just been one problem after another. Finally it is running ok, but they even messed up my billing how I don't know I have had AT&T for over 30 years and for some reason I was not getting a U-Verse bill, so to say th least it got shut off and then they had the nerve to charge me a reconnection fee.

    Anonymous 5/2/12 11:57AM
  • I put in for uverse/internet on April 26 and canceled on 27, due to the fact that the internet service would not be sufficent for my needs. After I made three attempts to cancel my order,by phone, and it didn't help. My wife and I recived numerous text messages and e-mails saying they would be coming to install the system the following week. The fifth person I spoke today said that my order was finally canceld; the same morning I had an instller on my front door step wanting to know if I was ready for the ATT instalation. Even if ATT was capable of delievering the service I need they would never get my business.

    Hillbilly49 5/2/12 11:09AM
  • CONTINUATION of last message,......and that aint even close to everything I endured, yesterday about 6pm I get a courtesy call from the supervisor Angel because she wanted to know if they came out, she didn’t realize they closed my account with them and tried to charge me another $300.00 for a deposit to get started again as a new customer, she was very apologetic and transferred me to the compensation department and she stayed on the phone with me till a live person came on and then she disconnected, thinking that they will give me some type of compensation for my troubles, she hung up before she heard the nonsense of the next representive, well the lady was like can I help you, I explained a little of what I endured and told her that a supervisor transferred me to her, she pulled me up and said we can't compensate you, you have only been a customer for 1 day. WTH....really I could of sworn it was 3 years plus...I said you people are something to talk about, I said I just told you what happened and a supervisor name Angel just transferred me to you for compensation, she said how much did she say,how the heck am I suppose to know what she is wanted them to compensate me for, I was just over it and sick and freaking tired of being on the phone with such unknowledgeable people I just hung up in her face....they really need to be reported for their work with their customers because I really can't believe what these people are saying and doing, they are all doing different things and totally lost with what they should be doing.

    AGAIN ABSOLUTLY THE WORSE I HAVE EVER EVER SEEN AND HEARD.....

    anonymous 5/2/12 8:44AM
  • I had the worst experience of my life with AT&T Uverse customer service for 2 days in a row, never have I went through anything like I did, all I had was a simple transfer because I moved, first they entered the wrong address, and sent the contractor there and he calls to tell me he is on his way, never showed up, then I was on the phone with the so called supervisors to get my address updated and they said they will make sure someone came out the next day to the new address, well guess what, they dispatched the next person to the same wrong address, then get a call 5 minutes later from a different dispacter, and guess what again same wrong address, I called a different supervisor who fixes it, but guess what, now they say I don't have an account with ATT, come to find out the one that came out Monday May 1st, canceled me altogether so they have to set me up with a brand new account, I have been with them for 3yrs, all of a sudden I don't have an account, they are absolutly the worst I have ever seen, I did run into 2 people that was willing to try to help, and I appreciate them other than that, I spent at least 8 hours honestly on the phone them Monday and Tuesday to try to get things fixed, I will NEVER RECOMMEND THEM TO ANYONE.

    HORRIBLE!!!!!!!!!

    Anonymous 5/2/12 7:18AM
  • Buyer Beware!!! Please think twice before switching your service over to AT&T. First, they are very deceiving when you're inquiring about signing up for their service. They tell you everything you want to hear, about how great their service is and how much lower your bill will be. Well of course they got me hook, line, and sinker. Boy, what a mistake I made. From the get go everything has been a lie. They quoted me $164 a month for a bundle package. I received my first bill three weeks later after install, it was $423.00!!! Mind you, I also have AT&T cellular service too which is around $270 a month. So now I should pay them $700 a month for what? I could purchase a second home on the beach or driving a top of the line Mercedes. Their customer service is also terrible. When I called to complain about my first bill, they agreed to take $5 off my bill. Really, after all the hours on the phone, the poor TV service, and the stress of getting nowhere with them is not worth it. What is a person to do? Where are our rights? Do I really have to pay for something I am not happy about. I don't know where to turn to get this resolved. Oh, and by the way to get them to come out to check our service will cost us at the least $55 if it is not an AT&T issue!!!! Ridiculous and said:( I guess you don't realize what had til it's gone. I want my old service back.

    Lauralee 5/1/12 7:27PM
  • When considering the AT&T Uverse services be sure to ask questions about installation. If you make the mistake of doing a self install then get ready to get your screw driver out and go outside of your home and act like the trained phone company installer. Also, when installing the internet it will cause major internet issues with your programs. They will not support any issues without paying for additional service for text support.
    It is a racket....
    I would not recommend this service to anyone. Stay with the old fashion service....
    This is a joke.....
    Unless, you want to spend money that you never had to spend in the past for worse service.

    Remember, At&t Uverse phone service and internet is not the deal they claim to be.

    Varnadoe7341@bellsouth.net 5/1/12 12:17PM
  • cust service is the worst at&t uverse is good when working but dont believe anything they tell you about prices when signing up. my bill has more than doubled and keep getting the run around on getting it fixed

    Anonymous 4/30/12 3:08PM
  • Unfortunately I have had numerous problems. First the TV isn't working. That is repaired and the darn phone messes up. Get that fixed and the darn internet keeps messing up. I've called so frequently I remember the number. The techs are nice but I would prefer to have good working uninterupted services. I really don't think AT&T cares about their loyal customers. Seriously considering changing to another company.

    poopetal1 4/28/12 11:35PM
  • It is very difficult to reach a real person. Only get the same recorded questions every time and then either switched to someone else (on hold). I just want to voice my objection to not being able to get the Braves games. We were told when we signed on to Uverse that we would be able to get them. We got them on Charter!! I don't understand why college baseball, poker (replays), etc. are substituted WHY can't this be corrected?????


    I will add that I have gotten some very

    good technical service from some of your technical support people who are very patient and nice.

    Martha Johnson
    johnson3894@bellsouth.net

    Anonymous 4/28/12 8:13PM
  • My email via AT&T U-verse worked fine for several years, but for the past 2 months I have had no end of troubles receiving it via Outlook 2010. AFTER PAYING A TECH SERVICE FEE AND SPENDING OVER 10 HOURS ON THE PHONE WITH THEIR TECHNICAL SERVICE (5 CALLS) the problem is still not fixed. The "technicians" have changed my settings , so now I have to take hours myself trying to fix the problem. For the final insult, they wanted to charge me again to "fix the problem". This leads me to only one conclusion: since I cannot get quality tech service from my ISP, I have to replace AT&T U-verse. This is a business issue and very expensive for me. Ifyou are considering AT&T, and cannot do your own tech service, I would suggest you look elsewhere

    williambussey 4/28/12 4:01PM
  • I have taken Uverse bundle TV and High speed promo offer for 3 months TV was free. I disconnected tv after 3 month because I was not using that service.
    So hence forth I suppose to recieve bill for only high speed connection and every month my bill was coming incorrect huge amount.
    I used to call them and they used to correct the bill amount so that I can make payment.
    Then this month I asked them why I need to call you guys all the time for correction why cant you produce accurate bill, now they are saying that amount is not correction but adjustment so I have to pay balance including actual high speed internet charges.
    That is riduculus when I asked them to go back and see payments and your bill amount they are saying they can dispute only 2 months back amount....
    I dont want to pay the balance which I have never suppose to it was their billing process mistake....

    Anonymous 4/26/12 1:35PM
  • I recently called to see if I could lower my bill somehow to be able to afford the service. Per a rep in Arizona there was a special on 450 if you upgraded. It would make by bill less if I took advantage of the 1 year special. My internet was upgraded also and I was given a $5 a month credit. I have no complaint about the internet. My bill was suppose to be around $104 before taxes. When I got the bill it was for $170. Made a call and was told no special ran for the 450 so I was lied to. My bill ends up being around $155. Not less but more. I feel like the deal I was offered should have been honored. Now I must think about the cost of the service that I really like. I have had it since the beginning, around 7 years.

    Anonymous 4/26/12 6:09AM
  • U-VERSE IS THE WORST TV/INTERNET PROVIDER THAT I HAVE EVER HAD. I HAVE HAD MY SYSTEM FOR A COUPLE YEARS AND TRIED TO REMAIN LOYAL AND PATIENT. THE SYSTEM HAS TO BE REBOOTED EITHER AT THE BOX OR MODEM NUMEROUS TIMES PER WEEK. WHEN YOU GET A TECH TO COME OUT THEY ARE IN SUCH A HURRY THEY FIX THE IMMEDIATE PROBLEM BUT AFTER THEY LEAVE OTHER ISSUES ARISE. I AM GOING TO BE FORCED TO CHANGE PROVIDERS BECAUSE THEY CAN'T FIX MY ISSUES WITH THE TV OR INTERNET. DVR DOESN'T WORK PROPERLY, AND I AHVE EVEN HAD PAIR BONDING INSTALLED TO CORRECT THE ISSUES. I HAVE CALLED TECH SUPPORT AND SPENT HOURS WITH THEM BEFORE THEY FINALLY DECIDE TO PLACE A WORK ORDER FOR A TECH. THE SYSTEM SHOULD BE RENAMED TO U-SUCK.

    FED UP 4/26/12 4:41AM
  • I have contracted for at&t U-verse service for a number of years. dring late fall of 2011 I started haveing problems with my Internet, Land Phone & TV Service, all wireless. I am paying for continued service but receiving interrupted service on a continual basis. I have had many service calls....so many I lost count many months ago. I am a retired WWII veteran and at age 89 I rely on the ability to use 911. Because of poor service I do not have access to 911 on a continual basis and unable to change this through at & t service department. No one has given me a satisfied explanation as to what the trouble is. I would like to continue the service with a t & t if they would correct my problems!

    Rhett 4/25/12 10:39AM
  • Ordered HD TV and Internet service with AT&T UVERSE, was told one price that was good for one year. A week after I ordered over the phone, I went online and printed my order for the installation. The price for Tv was only good for 6 months, and was going to be $10.00 more per month than what was quoted over the phone.

    vic 4/25/12 8:15AM
  • I upgraded from DSL to Uverse, an email notification says activation date 4/24, but at 9pm when I pluged in the modem, it didn't work. When I called support desk, I was told the activation date was moved to 4/30. W.T.F. without any notification? I'll be without internet connection for a week, that means loss of income, who's gonna pay for it. The worst service I've ever got.... I'm seriously considering canceling

    Anonymous 4/24/12 10:16PM
  • You get my payment and you still cut off my service then $90.00 charge reconnect fees for three u-vers systems I have one plan that is one plan U-VERS from AT&T not three- Your services are not worth the charges that you charge- my phone, TV, and Internet has been messed up for over a month Couldn't use the Phone internet (Hit or Miss) you send a tech out and I still have to call And I fix this problem with your tech on line? I Have a Dell Computor and I had to tell him how to fix the problem I Need to send you a bill for crappy service and teaching your tech's.. P.S. Your Tech's Bring out Faulty equipment plus can not even get me on my E-mail still unable to use it and you want to charge me for crappy service??? VERY UN-SATISFIED try to call customer service and your offices are closed?? WHY HAVE CUSTOMER SERVICE?????

    Aggrevated about AT&T 4/24/12 5:43PM
  • AT&T truely does not care 1% about their customers. They counld never correctly set my account up to see online. This is a known problem with most AT&T customers and store employees, but the support centers keep wasting your time trying to fix it. Their special support people are no better and they never call you back. The company's customer service model is based on not being reachable, never calling anyone back and never allowing you to speak to a dicision maker. Even a call to their executive offices gets you no answers. This is just one of many problems I have encountered.

    never att 4/24/12 5:35PM
  • AT & T U-Verse suspended my account three tmes within 3 months due to nonpayment. Well, I refused to pay their bill because they charge me $48 a month instead of $39 a month, they mistakenly sent a gateway box to my house, charge my account for the box, charge my account for installation fee (no one show up since there's not need of installation of anykind. I had my service since 2009.) I have made over 5 phone calls to resovle the issue. I took time to go to the post office to return the box for them. They suspended my account, again for nonpayment. They expected me to pay the extra fee, including late fee resulting from their own mistakes. They told me my service will not be restored until three weeks later after I return the box.... I asked them to cancel my account, they said I can't cancel it because it's under a contract... So now, basically, I don't have internet at home to get work done, I can't cancel it either. .... This is the worst customer service ever in my entire life!

    Anonymous 4/24/12 8:36AM
  • I am a senior citizen and called AT&T to lower my $90 a month unlimited long distance and unlimited internet services. The rep said there was no way to do that but U-Verse would lower my bill for the same services. I specifically asked about charges and fees for modem/other equipment and any other charges. I asked the cost of the plans and was told my first bill would be $83 and that would be my monthly bill AND I would recieve a $100 Visa gift card for each service (internet and voice) Imagine my surprise when 13 days later I recieved a bill for $218 including a $100 modem charge, $36 each for switching two services to U-Verse and $12 worth of other fees. I immediately called customer service and was told these were legitimate fees and I had to pay. A second complaint received a case number and a call back and a promise that a supervisor would look into the matter.
    DO NOT SWITCH TO U-Verse. and about 10% of my calls are dropped and my blood pressure is up.

    Merry Angel 4/24/12 7:14AM
  • How sad that AT&T do nothing for thier loyal customers of some type of price break, I pay 189 a month and $120 is just for TV (the 300 pkg) I was told by the manager "what do you want me to do for you, I can'e give you a discount" I even offered to try to take advantage of the $51 off per month for a signed 1 year contract with no movement on the customer services end. AT&t you should think about loyalty along with bringing new customers on with promotions.

    derae 4/23/12 2:54PM
  • I have had 3 technicians sent to repair Uverse. I have called now for 4th and in order to get this technician I will have to miss 4 hours of work. Unconcerned about quality of workmanship and have not offered to credit my account with days of no service. Only want what I pay for and that, obviously, does not concern them. I will search for other providers. They will lose a phone customer, internet customer and tv customer.

    Anonymous 4/22/12 9:43AM
  • I agree with 50% of the comments listed. You sign up for one promotional plan and your bill does not reflect the same. You try calling and to not result you end up hanging up with customer service for lack of understanding what they're recommending. You try downgrading services and end up paying more than what you currently have as a plan. Pricing continually increase and you have no clear clue as to why. I cancelled Comcast triple plan and that was a mistake. I had excellent internet services. I chose a high level service with AT&T and it's not worth the price. download speed is not what is advertised.

    I have cell phone services as well... Another mistake, I cancell Sprint which included many charges as standard and now with AT&T you're charged for every single feature. So many hidden charges. None of which are eplained up font.

    cchampion1253 4/22/12 9:03AM
  • I'm sent an incorrect bill every month, billing seems incompetent and unable to fix a seemingly simple issue.

    Anonymous 4/20/12 3:06PM
  • ok...i bought the u-verse pakage 2 months ago and the package is if you are existing wireless provider you can get tv and internet for 12 months for some reason it said on my account the internet is going to expire for 12mos and the tv is only good for six months which means im going to pay more for tv after six months and im trying to fix it and this att customer service said she can not help me because they dont have that kind of promotion i told her it said clearly on att website if you are existing wireless provider you can get the package tv and internet for 12mos. This customer service is very rude very unprofessional LARRY ROBERT employee# LR1736 and also the manager is very rude as well MONICA from Texas employee# 13162171 they keep me on the phone for over 30 mins and did not help me at all to fix the problem she told me to cancel everything and shes not going to charge me an early termination fee which is not the best idea shes very bad customer service. when im trying to explain the problem to her shes like yes, ok, no, uh-huh and she keep insisting that they dont have that promo and shes online on the website and cannot find that promo its very unprofessinal because its said clearly on the website If you are existing wireless provider you can get tv and internet for 12mos not internet for 12mos and tv for 6mos.

    batayang 4/20/12 10:46AM
  • I had the worst experience of my life last night. Called the Uverse help line, they couldn't help, they transferred me to connect line, they couldn't help, he transferred me to another technician, was on line 20 minutes, hung up called back and they said only open from 10:00 to 10:00 (it was 9:45 and I had been on the phone since 6:30. They talked me into a contract, didn't fulfill their end, disconnected the stuff I had, didn't solve my problem. They asked for my e-mail and phone and I gave them my home - but they put down my work which I never gave them but got from old records. I am going to retire and did not want to use my work so I know I didn't give to them. I was on phone from 6:30 till 9:45 PM. I THOUGHT ATT STOOD FOR AMERICAN TELEPHONE AND TELEGRAPH. I was connected to India, today to Asia. Bring our jobs back to America so we can deal w/people who understand our problems. I think I will transfer to Comcast. I am 76 and have had ATT since I was 18 and first married. Time for CHANGE.

    Pollyanna

    POLLYANNA 4/20/12 8:42AM
  • I wish I could even get my modem to say if the internet service is good or bad. I disconnetced Comcast to go with DirectTV but I should have just kept their internet service. A whole 3 months later I can't seem to get anybody to deliver my equipment. They decided on one call that they would send a tech out to do the hookup. "Great! I don't get off work until 5p.m. though" Customer rep said no problem. What time did the tech call to say he was in my area? 3:16p.m. I called in a told them that I just wanted to forget the whole thing and was told "well, we have you down as being connected for more than 60 days so you will be charged a termination fee" O_o WTF!? Really? For a service that I have yet been able to use? And they have debited my account for $15.20 for this month. Will be calling about that shortly. This is crazy!

    jacemama1 4/20/12 6:54AM
  • This has been the worst customer service experiance that I have ever experienced! EVERYTHING they told me was a LIE. Not only that everything they have told me since has been a lie also. Clearly this company needs to get everyone on the same page. I can't wait for my one year agreement to be over! If it would not cost me money I would switch now.

    eddyz 4/19/12 3:07PM
  • I tried to re-negotiate my account yesterday. {The reason for online is that my phone has been off now for a day and a half, my tv off three quarters of a day yesterday.} My customer service lady was arrogant and rude! She came on the phone that way! I thought she said her name was Charisma. Her attitude was very bad and she was impatient when I asked her about a phone charge. she stated that established customers no longer got promotions. I asked about taking off two receivers. These were the free ones. She said she would get the numbers so that I would not take in the wrong ones..., waited a few seconds then she said "nevermind".

    My bill continually goes up which is upsetting and then to have a smug and arrogant customer service person dismiss you makes me wonder why you employ people to represent ATT when you already have such poor reputation.

    When my phone comes back into service I will be calling. I expect not have to pay for unavailable services. Thank you, Barbara Courtney

    Anonymous 4/19/12 11:41AM
  • DONT DO IT!! I am currently a Uverse Customer, I KNOW. They tell you anything you wanna here to sell you on the product and keep none of there promises. No says the same thing, is like there is no communications within the company and the overcharge you every month with no kinda explanation.
    The gift cards they promise you to start service- A sham!

    ATT need to get it together.

    babycharm79@att.net

    babycharm79 4/19/12 10:50AM
  • So many of these comments are exactly what i've been through. Also cancelled within 30 days and returned equipment and now they are billing me for $150. I switched to Charter cheaper, faster, and are very willing to help and gave me free installation. Never had to ask for any of it either Uverse customer service is the worst I have ever dealt with and i'm not usually one to let ppl know but I have told anyone and everyone not to switch to them. I have never been so dissappointed with a service!

    Anonymous 4/19/12 8:19AM
  • terrible terrible internet service, 0 out of 10 customer service, wont recommend any one to sign up for U-VERSE. I am paying for 12mps download speed but getting not more than 640kbs, Verizon fios is 100 times better.

    Anonymous 4/18/12 11:36PM
  • TerrIble. On hold for 45 min after speaking with a customer service rep. Still no resolution.

    Anonymous 4/18/12 10:14PM
  • Appalling customer service. My business was down for two days (so far) due to what can only described as absolute incompetence regarding solving a wireless connectivity problem. I was shuttled from technician to technician, each with a "solution" which did nothing, and then the following technician would say the previous "solution" was all wrong, reset the Gateway, and start over. One tried to pitch me a paid 24/7 technical service without resolving the problem. I had scheduled service for Saturday, when my business was closed - it was shut down without warning Monday, mid-business day. The phone line it was supposed to be one was turned off by AT&T's Central Office, accounts were messed up. By far, the most appalling experience I have ever had in my 30 years of dealing with computers and technology. There is no rating low enough.

    CDN 4/17/12 10:20PM
  • Last Friday i called and spoke with a rep by the name of Melody, i wanted to have my home number change, she said she will process and order and will call me back in 15 minutes. 4 days later i have not rec'd a call.
    I called again on Monday spoke Mr. Thompson and again he said gladly will help. Today tuesday no number change.
    Is there a process customer needs to take to get the right help????

    jorge 4/17/12 7:50AM
  • I have called repeatedly to discuss a billing error and have been hung up on the three times that I have called after being on the phone well over an hour each time. Now they have cut off my internet service eventhough I have tried repeatedly to resolve it

    Anonymous 4/16/12 9:18AM
  • Anyone know how to get these idiots to stop calling me to try and sell me U-verse? I get called almost everyday and they have been told NO NO NO and to stop calling. I guess they have no idea what NO means and don't know what - do not call means. I have tryed to call customer service - never get thru. I am right at the point of contacting an attorney to see if I can get it stopped. I don't want their U-verse I just got rid of their DSL crap. HELP

    cal680 4/14/12 9:01AM
  • I had a door-to-door vendor try to sale me on U Verse and he was misleading about the deposit and credit check. However, I just filed a complaint with customer service. After reading all these comments, I'm glad to keep my current service provider because atleast with TWC, what you see is what you get.

    SHOULDOFKNOWNBETTER 4/13/12 5:10PM
  • Could easily hook up UVerse via ethernet to my Mac. However, could not get either Airport Extreme or Time Capsule to work with UVerse. Researching found this page and after reading complaints, decided to cancel UVerse. I will keep my DSL since the UVerse was not any faster (6 Mbps) but was a lot cheaper. However, during my cancellation of UVerse, I had to ensure my DSL would not be disconnected. While doing so, I asked the DSL agent if they could lower my costs liken DSL ($19.95/mo vs. $43/mo.). Interesting, they went ahead and offered me $28/mo for DSL (12 mos). Sadly, one has to always check after 12 mos to see if there are any offers or the price would go back up to $43/mo. Carriers get you coming and going!!!!

    tester 4/13/12 11:36AM
  • A rep knocked on our door and promised a certain price for a bundle. I asked him several times if this was for a PROMOTIONAL period only and he said NO, that it would not expire. He also promised 10% off of my cell phone bill since I have AT&T. Well..the first bill came and SURPRISE. I didn't get the price he promised, I was billed for all kinds of extra boxes and installation which he said would be free. I complained to the BBB. THIS IS FRAUD. FU to Charlie who went door to door in Cutler Bay.

    I was robbed 4/13/12 7:24AM
  • I use ATT Uverse in a vacation home. I pay to keep my service on when I do not there so when I do get back I will have my programing waiting for me. Just got back after spending five months away and I found that it stopped recording in early December for no reason. When I spoke to a services rep he said he would recommend a credit for the time my recorder was not working. When I followed up with the instance "G20816306" I was told that ATT would not give me a credit. I can't wait to update my iPad and I phones. It won't be on ATT. The product is good, the way they treat customers - what do you think!!!

    ronfromreno 4/11/12 6:00PM
  • I had ATT internet for 9 years.Last year we moved so when I've called to request to move the service to new address they told me I have to send them back modem and they'll send me new one.Supposedly we need new modem for new address??? After we did that they billed us $ 100 for new modem,never credited us for old one.After 7 moths we canceled the service because internet speed is not what we pay for .
    Now they don't want to credit us $ 100 for the new modem because it's supposedly ours now.
    Needless to say ,it took me days on phone with them.Dealing with their automated service is a nightmare. To get to speak with live person takes hours and hours of aggravation, disconnected calls ( on their side),etc. I will never again have any service with them even if they offer lowest rates, which are lowest only in the first months and then they raised them anyway.

    Anonymous 4/11/12 5:20PM
  • Ditto: Customer service is terrible; even worse than Comcast. My bills have too high by anywhere from $15.00 to $40.00 per month since last August. Took visits by three different technicians to get my service connected properly.

    Anonymous 4/11/12 10:32AM
  • I signed up with Uverse in Dec. 2011 & have yet to be billed the correct amount. When I signed up it was suppose to be $19.99 a month. I have been billed $38.00 a month & have to go into the store every month to try & get this cleared up. Last month I was told it was all taken care of--- then I get this months bill for $38.00???? If thos matter is not cleared by next month I will be calling CONSUMERS AFFAIRS or call Curtis!! I was a bookkeeper for 30yrs. & if I'd kept books like this I"d been imediatly fired!!!! I am going back to the store tomorrow to see if this can be taken care of---one more time! No way would I ever advise anyone to sign with U-Verse!!!
    acct. # 114902785 Lois McCabe
    contact me at daisymccabe@gmail.com

    loismccabe@att.net 4/10/12 5:37PM
  • I had AT&T DSL internet service for the past 8 years and never had a minutes worth of trouble. Granted,the fastest speed they offer in my small town is 1.5 Mbps, but never had any issues with that service. One month ago I switched over to AT&T's new U-verse internet service. It has been nothing but one long customer service & technical nightmare! I have spent 80% of the last 30 days on the phone trying to get this mess straightened out. They suggest that I use their website to more effectively communicate to customer service. That would be great if the lousy internet connection, 3 different defective modems, and 6 service repair calls would actually LET me connect to the internet! I swear that I have been passed off to every department AT&T has, put on hold for 45 minutes at a time, cut off and hung up on 3 times in a row & they did not called back, lied to, and subjected to the most unknowledgable & totally incompetent people it has been my displeasure to have ever talked to. I give y'all fair warning...DO NOT sign up for U-verse, because once you do, you cannot go back. You'll have to switch to another ISP, which is not a bad thing unless you don't have that option!

    Anonymous 4/10/12 12:24PM
  • Why would anyone use your service. The way you conduct your business is deplorable. I have been waiting over a month to get installed and it keeps getting put off for reasons unknown to me. I am now trying to cancel or respond to the status of my order per your information on the web and I can't even get anyone to respond on your chat line (as suggested by your message) or on the phone. Very bad first impression and probably the last impression for me.

    Anonymous 4/10/12 7:22AM
  • We got uverse and in less then 24 hours it stopped working. They sent a tech next day only to tell us that a guy who installed yesterday installed uverse on failing signal and that at the time a wire needed to be changed. Even if we were deceived into non working service the tech guy said they will still charge us for him coming and giving us information which had to be given yesterday at the moment of installation. I got in the phone with AT &T and a woman could not give me a straight answer about this charge. Even a tech guy told her that he did not do any work and that it was not installed properly in the first place and that is not our fault but still we being charged. It is no way I am going to pay number one. But with making all the profit they make to charge extra money for something they responsible it is pathetic. Awful . Do not even start they will promise things and they will lie in your face and then they all will agree is wrong but you still will have to pay. They should be paying me now for lies and putting me trough hell. Bottom line somebody needs to be accountable for doing this to people.

    Anonymous 4/8/12 1:11PM
  • This company has the WORST customer service that I have ever dealt with in my life!!!! We were mislead about the usability of their service in our area and then after much time spent on the phone with their horrible customer service and tech support we finally cancelled our service. Then received over a hundred dollar bill after our service NEVER worked!! I would not recommend this company to anyone!

    Anonymous 4/7/12 9:01AM
  • ATT service is simply non-existing. Five times I tried with ATT's technical support (in India) to solve an Email problem at no avail. The "Specialists" simply read solutions from a monitor screen and if the problem is "One inch" out of the box, they are lost and try to fake they know it all. Then I paid 15.00 for "Special technical support" no change, the same bad advises and service. I received a satisfactory questionnaire, obviously I gave a bad score. Then a service manager calling for the first time from the US asked why I was unhappy. When I told him, he said a service technician in the US who could certainly solve my problem would call me back within an hour. This was two weeks ago. I left 7 messages on the voice mail of the service rep. She never called back. I have had it! Today I go back to Comcast; not that they are much better but I have no choice. ATT not only has the worse customer service of any company I ever dealt with; not just ISP's but ANY company. but some are on top of it rude and plain stupid.

    havling@att./net 4/4/12 3:57PM
  • I had a tech come into my apartment to fix my phone line. He came on time and was very nice and helpful. He told me that the 150 dollar charge would be placed on my 2nd bill. I was fine with that, it was enough time to get reimbursed by my apartment complex. However. The 150 dollar charge was placed on my 1st bill bring my first bill to about 200 dollars!!! which is a long considering my service alone would be about 20 dollars a month. I called "customer service" and they refused to change my bill even though it was one of their techs who told me the charge would be placed on my 2nd bill not the first bill. So I cancelled.

    Anonymous 4/4/12 1:41PM
  • I was called up and given a really good deal for the internet service on for 19.95 a month and no install fee - so we took it and in 2 weeks we got a bill for $212.19 for the install fee and 37.95 a month for the service which was anything but what it should have been! I spent around 14 hours on the phone to them and thought that I had it taken care of last month and I got another bill this month - just went through the phone mess again with them which has taken 3 hours of my time this morning and the last guy that I talked to hung up on me! I spent a night in emergency last month getting so mad at them that my bloodpressure was way higher than it should have been - called too much stress ( I think that they should have to pay for what they cause) I would like to know how to get a class action suit against them - I know I am not the only one they have put under the table - if so put on this sight the information!

    Anonymous 4/4/12 9:59AM
  • We were told we would have a fiber optic cable to our house, by the salesman. We wanted a faster internet than we had at Time Warner and this would speed it up...but there is a fiber optic line to our neighborhood then CO AX from there to our house. Our internet speed is about the same. BUT! The tv/internet has gone out eeach month for 3 months. The help desk at att u verse is heelpless. The latest problem all 3 tvs and dvr's all failed. We called 5 times before speaking to a tech...she did not listen to me but started talking over me...grr. i asked to send someone oit a nice guy came out spent 3 hours and it was fixed...BUT it quit 5 minutes later. Now we are without till.. Saturday...I called Timme Warner they want us back and will give us a better price for a year by 40 bucks a month! It was aterrible experience with att I had to complain.

    Homer Hoehandle 4/3/12 6:43PM
  • I'll keep this short and simple!! The customer service and PRODUCT knowledge:UNFOUNDED. I will never in my life time try to give my business to these idiots!!

    LAKER2O12 4/3/12 4:01PM
  • and very now then a person go through hard times and get sick and try to paid his bills the best way he can well i guess if a person have been with a company for over two years you would work with that person,the problem i se if a person try his best to paid pass due and afterward is told we don't want ypur service any more and the bad part this was know one would be up front with me the truth is do you guys really care,the day you cut me off was the day my job,well that too much information do you care or not that ?-

    stacy 4/3/12 12:58PM
  • Had dsl switched to uverse and it never did work I am over a month now with no Internet and AT&T can not seem to fix it called over and over it is useless. And now I can not go back to dsl.

    Bjl 4/3/12 9:44AM
  • HOW CAN I FILE A COMPLAINT AGAINST AT&T CONNEC TECH??
    IT'S A SCAM I REQUESTED A ONE TIME ONLY $15 CHARGE [QULITY OF SERVICE WAS POOR AT BEST}FOR EMAIL HELP CODES

    I SHOULD NEVER HAVE BEEN CONNECTED TO THEM IN THE FIRST PLACE

    THEY INTURNED SIGNED ME UP FOR A YEAR CONTRACT WHICH WAS NEVER AUTHORIZED
    NEEDLESS TO SAY LANGUAGE WAS NOT CLEAR AS ENGLISH WAS NOT THEIR LANGUAGE.

    THIS PRACTICE IS A SCAM AND HURTING THE AT&T IMAGE. HELP HOW MAY I HELP SOMEONE ELSE NOT BE A VICTIM

    claire sweet 4/2/12 1:35PM
  • My story is simple. We moved and ordered u verse at our new house. Well I couldn't get hooked up for 3 weeks so I asked if I could get a land line. Sure enough your people were very helpful at that time... Well a few days later I called and said well my phone wasn't working and at t said I will send someone out.. Next day phone still not working and no worker ever showed So I called again The man was nice and said well well fix you right up give it a day and I will have you going.. needless to say no phone so finally 9days later I reached a lady and explained the same thing I had explain to all of the rest of them.. I had no wiring my house was new I need a phone line put in.. Well at that time she was "very sorry" and told me she would wave the fees because after a week and a half of no service there it's not our fault! So hah that was that a joke! I then received a bill of 162.89 for this phone that I got to use for 4 days before my u verse was turned on and I no longer need a land line.. So today for about an hour I told my story to five customer service people who listen and then say so how are you gonna pay this.. Well I just think after being a faithful customer for three and a half years someone would say wow yeah that is wrong hahahaha never.. Anyways I thought I would vent and give you a idea of what this company has become!!

    dre48036 4/2/12 9:17AM
  • Att unverse is AWFUL. I wouldn't recommend it to anyone. The seller really had us going, but for 3 months we couldn't watch tv for over 5 minutes at a time without it going out. My sister was on the phone with someone everyday for 3 months trying to get help and answers. Each time they would finally come out to our house they would tell us that the person before "was an idiot and didnt know what they were doing"....well they are all idiots because almost a year later it is still going out. Oh and they were supposed to burry the cable for it in July and it is now April. The cable is still across our front yard. If you are considering uverse STOP RIGHT NOW.

    Anonymous 4/1/12 9:57AM
  • scheduled 3 on site tech support calls. The tech never showed up for any of them. ATT manager Spenser ATT ID #SR0404 tried to bully me with contract jargon where he basically boasted they had all the power and the customer was at the mercy of ATT- we should accept whatever we get from them. He also boasted that any publicity brought to ATT by exposing their poor service to others would bring down the hammer of ATT. His actions escalated the issue instead of attempting to resolve it. What a jerk.

    I would NEVER suggest you get uverse EVER. It's too bad because the technology is good but the tech support and the concept of real customer service is non-existent.

    FORMER_ATT_CUSTOMER 4/1/12 9:43AM
  • I signed up for Uverse several months ago, and I have NEVER received a correct bill. I have to call EACH MONTH because they bill me for more than double what I signed up for. EAch time I call, a new person says he/she will straighten it out, but they are LYING. They hope I will give up and pay the incorrect bill. I now know it will never get straightened out, and I plan to dump them early, finish paying out my CORRECT BILL and get a different service. Also, UVERSE has absolutely NO customer service. It's entirely fake. They say: Are you able to use the internet? If you say yes, but... they interrupt and say that's all they are there for!

    They need to get sued!

    Anonymous 3/31/12 3:05PM
  • I called At&t to try to get my bill reduced because we are on a limited income. I was told about AT&T Uverse. Sounded good so I said sure,B I G MISTAKE. I have been dealing with them since Jan 10,2012 and i still am having problems. I have no phone service and they told me that I would be charged to come out and see what the problem was about. My bill is suppose to be around 60.00 and I looked on the web sight and the bill says $288.16. I can't get anyone to help me with any problem. I still don't have the plan I ask for.

    Anonymous 3/31/12 10:06AM
  • I believe your sales representative should not mislead the the public . Telling me there are four feeds and you can tape 4 programs at once is a lie!! They neglected to mention you cannot watch tv and record any shows unless you turn off a tv. After 3 days I changed back to Cox communication The relentless saga of reading YOU MAY NOT PAUSE THIS PROGRAM AT THIS TIME Please it is not for anyone with a large family and you deserve what you get for misrepresenting your self. I cannot wait to tell everyone I know how terrible my experience was. As my 4 year old was crying because Peppa Pig went off the screen. It was athree day nightmare and I'm glad it's over . Your Sales people need a refresher course!! Shame on You

    Anonymous 3/30/12 5:08PM
  • Today I received a bill form a collection agency regarding a closing bill from 2009 I never received any bill from att.for this amount collection agency is wanting to collect. I have spent2 hours on the phone to ATT after being transfered 5 times, I was talking to GAB someone I could not understand because of his broken english and when I requested his supervisor, I was left on hold over 15 min. before he came back and told me no one was available, and please call the 800# to the collection agency, I am trying to find out what this was for. When I closed my company I kept my cell phone and transfered all charges to my home, which they did, this was so I could keep my cell phone # I have always paid my bill on time. I was told this was a closing bill, however every charge was transfered to my home bill. I have never received a charge for $ 81.95 the amount they sent to the collection agency. I am at a loss, I spend over $300.00 a month and feel if they don't sending me a bill, and 3 years go by and turn my over to a collection agency, I do not want to do business with people like that. I have been trying to find someone to talk to about this and got nowhere. Please have someone that has a little authority call me. 916-354-0999 You can look up from this number and get all the information I have just talked about.
    El Louise Waldron

    several matt justin, gab, bill 3/29/12 1:50PM
  • was going to bundle my ATT&T phone service w/ATT&T U Verse, but was told in 2010 that they weren't affiated. Really? How stupid!!! The tech was an hour late & when she finally got to my house she was rude, never asked me if I had any questions & wasn't happy, she was rude to my company, she stayed for a long time & told me that the exsisting cable was all wrong from another cable company! She never showed me what channels I'd be getting or how to use my remote or what the router did! Unreal!! My 1st bill came only I couldn't access my att account so I was late paying it needless to say. A CSR called 7 let me know I let her know that my acc was now with yahoo & could these bills be sent thru them. I was never offered a paper bill over the computer generated bill.Because they came over the computer. I paid them by the 1st of the month, but they claimed they didn't get them until late in the month! So I was paying them on time & still getting slapped with late charges. My 2nd bill was so high I couldn't believe it, they went up & down every month w/no reason. Thank God I kept all my dup checks. Appalling! Don't go with ATT&T! maren 03/27/12

    maren 3/27/12 8:30PM
  • overall bad service - I am now trying to provee that they have two bills one for my home phone and another for my home bill and internet. I think they should allow customers to walk in to a payment center with people and set down and review to get things resolved - the person that I spoke with called me a lier so I am heading out there right now with my proof. I am going to see if I can go back to comcast at least there bills were correct and judging by now it is cheaper since I am paying twice for a home phone that never works.

    Anonymous 3/27/12 2:46PM
  • AT&Ts Uverse service is the most pathetic excuse for internet service I've ever seen. Their Motorola NVG510 modems are KNOWN to be defective due to DNS forwarding errors, poorly coded and have timing errors. AT&T refuses to admit its an issue when thousands of complaints on the same issues are all over the internet. They say no other modem will work with their service then want to charge you $55 to have a technician come out and replace your defective modem with the exact same defective model of modem. Their tech support says there is nothing they can do and AT&T is too cheap and lazy to find a new provider for their modems. The modem isn't even the same product Motorola gave details to the FCC for. Theres something majorly fishy and AT&T and Motorola should be slapped with lawsuits for providong customers with known bogus products then telling them they have to pay their full service costs for subpar at best service. I'm paying for 12mbps service and at any time get between .3-3.4mbps unless I restart the modem every few hours. Thats not acceptable service.

    Anonymous 3/26/12 5:30PM
  • Do not order Uverse. AT&T's customer service is abominable. The company has no concern whatsoever for the customer. Their customer service people are trained to read inane scripts and do absolutely nothing to correct mistakes they make. Their system is horrible and they could care less about the customer. Truly Orwwellian.

    Do not use Uverse!!!!!!

    Anonymous- for a good reason :) 3/26/12 3:53PM
  • Since I have had Uverse service, Internet, telephone and TV do not work 50% of time. I am very unhappy customer. Last week I received the bill of $340.89. The ATT/Uverse has not delivered the service as promised. And now a bill, i am appalled. Please review your record that shows how many time I asked for technical support but the problems remain.

    do not remewmber 3/26/12 9:55AM
  • Phone line not working. Call. Go through procedures for an hour. No resolution. We'll send you a new modem. How long?
    four days. Can you send someone over? No. What if it's not the modem? We'll try something else. I will, too. It's called another company.

    ozseppo 3/24/12 12:28PM
  • The Best thing AT&T UVerse ever did was allow Chrystal in Uverse Customer Service/billing to tell me take my business elsewhere after having the unvers in my home for 7 weeks and due to a flaw in their Gateway system, I couldn't get reliable service and almost never had a telephone but I HAD TO PAY MY BILL!!! When I asked for proper credit, she was as Rude as Satan and told me I should take my business else where. I did and thanks to them, I am paying 1/2 the price plus getting twice as much service thru comcast. At&t is the absolute WORST company and somehow, they manage to keep getting worse.

    bradford64 3/23/12 11:31PM
  • I never posted any comments on any company but after dealing with at&t customer service for over one week without any hope of resolving very simple issue and talking to more than dosen of reps including 3 managers have to say this; at&t customer servis is the WORST that I EVER experienced. Deceptions and lies is the way they condact the bussnes.I was promisted e-mails,and phone calls from number of customer services which never happend. If I have to rate the service I have to give them- 5 stars negative!!!! if this would be available.!!!!Terrible......wont do bussnes with them ever.....

    AT&T cusomer service horror 3/23/12 11:02AM
  • worst customer service ive ever seen.
    kept getting hung up on.
    ill bet if i was trying to pay my bill id get right through.

    Anonymous 3/23/12 9:34AM
  • this absolutely the WORST excuse for customer service i have EVER encountered.

    i tried to change my password for customer service TWICE within two months, opted to get temporary password via email. on both occasions at&t changed the password on my email BEFORE I WAS ABLE TO OPEN IT. now i CANNOT ACCESS MY EMAIL TO GET THE NEW PASSWORD!!!!

    tv service is great, phone service is great, isp is great but customer service is the most useless system EVER!!!!

    becabillbellsouth 3/23/12 9:23AM
  • Horrible Horrible company. It's been over a month and our internet is still garbage. Took them an extra week AFTER they said they would deliver the first modem to deliver it. And it didn't work. Customer support is a joke. Internet still doesn't really work.

    fuckatt 3/22/12 7:27PM
  • It has been the worse experience ever. I have been dealing with our home phone not working for over a month and I still cannot get it to work. I truly regret switching to Uverse.

    Anonymous 3/22/12 3:00PM
  • Absolutely the worst experience I have ever encountered trying to get a billing issue resolved. Signed up with U-verse internet for a reduced first year promotional rate. Instead I keep getting billed the standard rate each month. Fraudulent bait and switch scheme. Each time I call I get a different CSR. They say they will fix the issue but it never happens. Nobody at ATT U-verse cares. And they have the nerve to ask me if I would be interested in their digital TV product.

    Brentwood 3/22/12 6:53AM
  • What would you do if your U-verse installer damaged the exterior of your house during the process?

    A few days ago a U-verse installer apologized to me after breaking two slate siding shingles on our one story house after drilling through the outside wall from the inside of the house through the outside where as a result of the drill bit penetrating the wood caused two large portions of the exterior slate shingles to be broken and the wire was attached to the house using a drill that went into the slate siding across the front of the house. Now I have no idea how to fix this. I tried to use a small drill bit and small nails to hammer the two broken pieces back but the wire itself prevents the slate from going back flush with the siding due to the way it is attached to the house. The technician may have been sorry but he offered no compensation to repair the damage and left it up to us to deal with it as if it were nothing that big to worry about it but I beg to differ. A simple observation would prove the matter is not good and will likely cause us unexpected financial expenses and we are simply unhappy with the way this job was done and I am basically wanting to share this story with everyone so someone who knows what I'm talking about will appreciate what we have experienced as a result of this poor workmanship on the part of U-verse.

    lookat 3/21/12 2:44PM
  • Second comment of the day - still without service 5 days and counting - contractors came back again today to dig up my neighbors yard - ,to locate phone line outage hit a gas line now we have a gas leak and the neighbors are all mad at us because ATT Uverse people are causing all this trouble to the neighborhood. Gas company now has to come to fix leak and the contractor did not shore up hole so everyone is afraid to go down to work on - this has been a nightmare for us - no phone, no television, no computer, no security service - but we are not upset - oh no......

    Anonymous 3/21/12 2:25PM
  • the worst customer service i have EVER had to deal with. i am in the Navy and deployed and i have no way of contacting them other than writing them letters which they dont answer....

    Anonymous 3/21/12 12:47PM
  • I talked to att call centers in West Virginia and South Carolina about U-verse package and they promised something on phone but never got email confirmation and it shows something different when you check order online. Stay away from ATT UVERSE because you cannot trust these people. It is good that I read other comments, I am cancelling my order for installation.

    sammy 3/21/12 12:29PM
  • Service is horrible - we have been without phone, internet, television, security system for 5 days due to storm - apparently they keep working hours to a minimum and everyone is a specialist who cannot help you when the repairmen come out - I have heard "I am so sorry " so many times from them it ceases to have any meaning at all (customer service personnel and technicians who come out.) So sorry we ever switched to ATT UVerse - I have found out the "good ole days" of customer service and repairing your problem regardless of what it takes is LONG gone.

    Anonymous 3/21/12 11:20AM
  • I called AT&T which I've been a customer since the take over from BellSouth. I have paid my bill on time and never had any issues. I call in November because I wanted to see how I could lower my bill. I was suggested by the rep that I goto Uverse and I could reduce my bill by 20 something dollar for 1 year and then it would go back to the 80 something dollars I was currently paying. The benefits to this is I would get a better internet service and unlimited long distance.

    Sound good...I signed up. I got my installation December first weekend. I started seeing the billing amount at the end of December. I called in January and found out that my automatic bill pay had to be changed because Uverse billing is different from regular AT&T. I was NEVER made aware of this. Then all the charges that were supose to be waived had not be done so my bill was showing I owed over $200. I then spent a total of 8 hours back and forth on the phone with approximately 6 different reps trying to get the bill taken care of the. The last rep promoise me it would be taken care of. Today I reviewed my account and I was still NOT be getting the promotional credit and Uverse deducted the incorrect amount from my checking account.

    I call today and asked to be remove from auto bill pay. and the rep...with employee id of SD1735 assured me that I would be the last person that I would have to speak to on this such.

    This has been truly the "WORST" customer service I have every experience from a Utility. Currently my plan is once the promotion is over I will be discontinuing my serive with UVerse.

    Unhappy customer 3/21/12 8:38AM
  • AT&T Uverse has the worst customer service skills in the industry. I had an appointment set up as a new customer to get service for March 9th (I made this appointment 2 weeks in advance) I waited all day for the technicion to show up and nothing. I called the associate that helped me set up the account and he appologized and offered me $50. He then found out that my appointment had been changed to the following weekend without giving me any notice! I was extreamly upset since I took the day off work and I was not about to take another day off for this company. He called and set us up with another appointment for my day off which would have been March 16th, Gave me my conformation number for the 2nd install date and once again no one shows up to do the install or gave us a phone call. Today we recieved a phone call to confirm are appointment for install on the 21st! Horrible customer service skills and a horrible company to try to do business with. When I called the 1800 number it took the lady about 20 minutes to find our account in the system. Why is it so hard for a company to show up for an install date. You would think in this economy you would treat your customers with more respect. Once again I was offered another disount to reconsider and try for another install date. Why would I do that??? You fooled me twice I am not stupid enough to try for a third time to get screwed over. I made the mistake of trusting everything the sales guy told me... and I was very wrong. I cancelled my internet service with sprint becuase I was getting a $200 credit to end my contract with Sprint to go to Uverse. But because they cant show up for appointmens I am out the $200 and broke a contract with a company that actually cared about there customers. I am still waiting for a manager to call me back, but since I never recieved a response I figured this would work too. Dont let them fool you into doing business with them! They are all talk and no action at all.

    Anonymous 3/20/12 7:00PM
  • there is no customer service!!! There is no reasonable way to get to some one who can help with issues. If I wanted to buy some new service I bet I could speak with a real person right away.

    ? 3/18/12 10:22AM
  • Signed up for AT&T Uverse. HORRIBLE!! Did not have internet for 7 days, repair man came out. He said, "company wants everyone to switch from DSL to Uverse." He disconnected my phone line for 5 days. Have been on hold for hours with customer service. It is not an easy transfer to Uverse. The service people have bad attitudes and if you don't have them hook it up correctly. Service will not work for a week. MISTAKE TO SWITCH!

    don't waste your time 3/17/12 4:27PM
  • BEWARE!!

    I scheduled installation for U-verse for March 13th, 2012 AND arranged WITH MY EMPLOYER to take the THE 13TH off work. Approximately one week before the 13th, I called AT&T to confirm. The Customer Service rep in India informed me that the date had been re-scheuled from March 13th to March 16th. He had no explanation as to why I had not been informed of postponment. Although annoyed, I agreed to the new date and again made arrangements to take March 16th off work.

    WELL, The 16th arrived but the installation guy did not, so I called Customer Service to inquire about the status of my order. I thought perhaps the installer was running behind and I would have to wait a few more hours. The Customer Service rep in India put me on hold to check on my order and after awhile she came back on the line and said cheerfully, "Sir, I have good news! The delay problem has been resolved and we can re-schedule." Re-schedule?? This was the first I had heard anything about a "delay problem". Once again, AT&T had decided to postpone my scheduled installation without informing me and I only found out about it when I called them!

    The rep said she was very sorry. Right. I'm not sure if AT&T is simply careless and incompetent or if they intentionally treat their customers with contempt. Never again.

    I did not reschedule and would not recommend this company to anyone.

    Anonymous 3/17/12 4:11PM
  • We moved and got AT&T Uverse- let me sum it up for you if you are thinking of getting AT&T-
    (and if you are an AT&T company individual.....go ahead and check my facts below...you should have them all in your customer account notes under my account)

    *Time spent on phone w AT&T trying to fix inability to connect to internet = 14 hours over 1 year

    *Amount of Techs sent to my house to Check the "problem" = 8 Techs who had no idea what to do

    *Amount of Techs sent to my house that said, "as techs we know the problem, and it's not your house, it's wide spread with issue Uverse' = 2

    *Amount of times Uverse had to credit our bill because we could not get online for both hours and days = 7

    *Amount of days I missed logging into school and missed class assignments = 23 days

    *Amount of days I was not able to access work email because they have a block on port 25 (aka- not the AT&T email provider/Yahoo) - 45 days

    Save yourself from the headaches- I cannot wait to get out of this AT&T internet commitment- as it would cost me more to cancel then ride it out, or really does it ? You also have to call between their service hours M-F and the service hours of a bank.

    lieurance 3/16/12 8:17PM
  • Scheduled for uverse bundle installation 2/16. Tech arrives and after an hour says there is a problem outside and he'll have to get another tech. That tech arrives later that day and works into the night, the next day and from the looks of the flags in my yard and orange spray paint almost a week. A hole is dug large enough to stand in the yard adjacent to mine and another box is laying on the ground. Finally about 2 weeks later I get repeated phone calls to schedule installation again. I schedule the appt and take a day off from work because they said they would be here between 9 and 11 and take approximately 3 hrs. The tech arrives about 9:30a. Later, about 12n he says he has to call another tech. Finally about 1 he installs the cable boxes. I ask about the wireless since that's what was advertised, he tells me Im too far from the box. (There's no mention of distance to the box in their ad)! But about 130p I have cable, internet and phone. 15 min later it goes out. He says its because the outside tech is still working on a 2nd line. It comes back on, he leaves. 5 min later its off again. For the next 4 hrs this tech goes back and forth from my house to somewhere else. Finally it's going on 6 and she says she's calling to have the tech return to restore my old service! She's also calling his mgr because she said he should have never left. Now I have no phone, tv or internet; and because he didn't unscrew the old cable from the boxes, but cut the cords, I can't reconnect them. She tells me he may be back tonight and leaves. I call cust serv and like everyone says, they can't find my acct. When I do get tech support they tell be their records show my service installation was completed! Several transfers and 20 min later I'm on hold with dispatch. More holding,maybe now 30 min and they tell me they will be back on Sat. Of course I have nothing to do put sit with them another day! I reconnected my internet but have nothing else. I'm sorry, I'm having them reconnect my old service and remove their equipment from my house. If this is any indication of what is yet to come (and it seems this is their level of service)I need to quit while I'm ahead!

    unbelievable in columbus 3/16/12 6:12PM
  • My land line has been out since 7am that I'm aware of didn't pick up to call anyone at 4am. After 45 minutes tech in TX told me and I quote "Att is out nation wide" I'm like are you sure it's not subdivision or city He's like no Ma'am nation wide. What the What. Cable works, cell works just no land line. Just to let you all know he said they will reimburse us for the time we were out of service. Well my cell has limited minutes and I had to tell everyone to call that # Via email or calling them. We'll see I hate ATT

    Anonymous 3/16/12 12:59PM
  • WOW!!! 3rd time I have had an appointment to have my cable service fixed and the 3rd time I have been stood up. Not even a phone call to let me know they were not coming. On hold for over a hour now. DO NOT GET THIS HORIBLE SERVICE.

    Sad and pissed 3/16/12 9:52AM
  • We have had no phone service since 8:20 am this morning and have been unable to get through to customer support. This is nuts!!!!

    Anonymous 3/16/12 9:23AM
  • After waiting 30 minutes on hold. I was on the phone trying to get a tech support apointment for 2 hours with a woman who had no idea what she was doing. Then for no reason at all she hung up on me

    CooP 3/16/12 9:08AM
  • I HAVE NO DIAL TONE ON MY PHONES..I CALL FOR HELP ON MY CELL PHONE ONLY TO BE KEPT ON HOLD FOR A RIDUCLOUS AMOUNT OF TIME. TELLING ME A WAIT OF 1 TO 2 HOURS. I CHANGED OVER TO ATT UVERSE ON OCT. 2011 AND I AM NOT HAPPY WITH TRYING TO GET TECHNICAL SUPPORT HELP AT ALL.
    NOT BEING ABLE TO SPEAK WITH A CUSTOMER SERVICE REP. IS TERRIBLE NOT TO MENTION FUSTRATING...AS I TYPE I STILL HAVE NO TELEPHONE SERVICE AND I AM STILL ON HOLD LISTINGING TO ALL THESE THANK YOU FOR YOUR PATIENCE MESSAGES...TERRIBLE SERVICE BY A LONG SHOT.

    Anonymous 3/16/12 7:12AM
  • The worst. Takes hours to try and get helpe for any of the services. No home telephone service this morning and was told wait for customer service was one hour. When I do get to speak to someone I then get disconnected. This has happened continuously since I received the service a year ago.

    Anonymous 3/16/12 6:48AM
  • AT&T March 8 just raised my plan $12/month again. The first time was 1/19/12, and I finally got it reversed on 1?31/12. I was not at my house with this phone number during the time they changed the plan so I could not have placed an order to change our plan. It took me hours to change the order back and now it looks like I will have to go through this again. AT&T makes me see RED.

    Angry at AT&T 3/14/12 9:57PM
  • Never been on the phone for less than 40min with these fools. Each time Ive ever called they cant even find my account. I give them all of my info numerous times get sent to other lines and give them my account number and they cant even find me in the system. They ask me, are you sure you have an account with us? And I tell them im looking at the bill you sent me, and they just say how strange it is that they cant even find my account in the system. Its all under my husbands name and for some reason its with my social. I'm guessing they must make money for every minute your on the phone with them or something. Last month I went over on my minutes because I had to call them several times. They have never resolved a problem to this day. I always just have to figure it out on my own, or go online and do it myself. Once again, they have NEVER resolved a problem.

    katiecrews11 3/14/12 8:47AM
  • I switched AT&T uverse last week and it is the worst service I have ever had. During the week my service is continously going in and out and 3 times it went out completely and did not come back on so I had to call customer service for them to help me fix the problem. Finally last night one tech told me they have been aware of the problem with U-verse for awhile now and have been trying to figure out how to fix it. MY QUESTION IS: IF YOU KNEW YOU WERE HAVING THIS PROBLEM WHY DO YOU KEEP SELLING THE SERVICE???? If you do not figure out what the problem is by next week I am switching my service to comcast.

    Joeyt 3/14/12 8:12AM
  • Every single time I interact with AT&T, each call takes a minimum of 1 hour, and at least half dozen transfers, with me having to start over with why I am calling, who I am, my phone number, my account number, my social number, my passcode, and more EVERY SINGLE TIME I get transferred. IT IS SO MUCH MORE THAN FRUSTRATING... IT IS EXCRUCIATING... What is wrong with having separate phone numbers for separate services, so a customer can reach the right people???? What is wrong with AT&T where they CANNOT get you connected --- they ARE IN the COMMUNICATIONS INDUSTRY... and supposed to be the LEADERS of that INDUSTRY... AND THEY SUCK!!!!

    csumac 3/13/12 12:45PM
  • Tried switching to AT&T. Biggest mistake ever. Never saw a single cable show for the duration of our time with them, which was for five days. Have received bills from them even though we never received service. Despite many efforts, phone calls, and time, we still haven't gotten the issue resolved and it has been two months. Now AT&T is threatening to send us to a collection agency. on top of all this, I was hung up on when voicing my concerns about their lack of customer service.

    Anonymous 3/12/12 3:02PM
  • I have never dealt with such poor customer service in my entire life. I called 2 weeks ago to schedule a transfer of my U verse service and had an appointment scheduled to have the service moved on March 10, 2012 between 1 and 3. At 3 an automated system called and said it would be 5. I called the same number of the automated service shortly after 5 and was told that the tech would be here shortly I was the next install. At 6 A person called and wanted to ensure I was still available. At 7 a Tech named Dannny called from number 4173539445 and said he was around the corner and would stop at the box and turn the system on and then come to house and finish install. I never heard another word. On Sunday I called again and was told the the tech was on his way to my house and should be there shortly. I then called back 2 hours later and was told they dont do install on Sunday. I have never dealt with such poor customer service in all my life. A company that will lie to its customers doesnt even need to be in business.

    Kfifty7tbird 3/12/12 5:58AM
  • I got ATT&T in August 2011. I was promised a rate of 146.00 for six months. After 3 months my bill went to 202.00. I called and they told me that everything was fix to go ahead and pay the 202.00 and I would get credit next month. Next month came with the same amount. I called and they told me to pay and I would get 2 credits. Well the month came and got a bill for 198.00. I called again and they told me that it was a mistake from their end and that they would extend the promotion of 146.00 for another 6 months for all the inconvenience I went through, but they could not do anything at this time bc the bill was already out there, to please pay and would get a credit. Well we are now in March 2012 and I got again a bill for 190.00. They never credited anything from the past months, never honored the 146.00 and they took all my premiere movie channels....I HATE ATT&T!! THEY TREAT YOU LIKE IDIOTS. THEY MAKE FUN OF YOU AND KEEP YOU GOING ON AND ON WITH FALSE PROMISES!!! PLEASE STAY OUT OF ATT&T!!

    Treaxea 3/11/12 9:51AM
  • I agreed to get UVERSE when they notified me that I will have to get UVERSE and that my DSL will no longer work after March 15 if I do not agree. They said there would be NO interruption in the interim if I did sign up. Well there has been two interruptions since I agreed three weeks ago and I can not access anything today March 11 and it is not March 15th yet. AT&T is screwing over their customers and lying to them during the transition period. They should have told customers there would be interruptions and outages, I am loosing business and delaying work because of this interruption. I had to go to someones house that has Comcast to get on.

    NotGivingInfo 3/11/12 7:03AM
  • I have never had such poor service in my life. I have had my Internet go down at least once a week. We can't have more than 3 computers running at any one time on the wireless, even though we are supposed to have up to ten. Every time I call customer support I get transferred around and end up with second level support which takes well over an hour for the process to be completed. The TV service also goes out frequently. They have been telling me it's a software issue for 2 1/2 months so far, it's not been fixed

    DO NOT GET THIS SERVICE! I'm stuck in a contract, don't make the same mistake!

    toots 3/10/12 8:45PM
  • Terrible services. U-verse goes out all the time, Installation rep had to material to give us on how to use the system, Wait times on phone are very long. They did give us some perks like free moving channels for a few months since we had so many problems, guess what, they billed us for them. Now, had to place another call to the billing service to get that corrected .

    Thiscompany is in sad shape. Do they try to resolve your problem or call you back, try again. I guess I will be going back to direct tv soonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn.

    st louis, mo

    Anonymous 3/10/12 8:36PM
  • Getting the feeling I've made a HUGE mistake switching to AT&T. It's taken them two days to set up - which required me to take two days off work. They still have the order messed up - as they didn't install the phone service. U-verse finally installed yesterday. Watched it last night. Today - it doesn't work ("television signal has been lost"). I've been on hold with their tech support for 45 mins. Frustrated, I called back to cancel. A real live person picked up. She is even frustrated with their own customer service. Think twice about going with AT&T U-verse. So far, they are totally incompetent!

    Chad 3/10/12 3:04PM
  • I have no dial tone. I have no internet. And I can't reach a single live agent, nor reach the Trouble Support deparment on the telephone. The automatic IVR Robot is useless, and runs in circles as well as gives me feedback that is again, useless, and just wastes my time answering and pushing buttons!

    I result to using a friend's internet for additional help.


    The online status for my issues states: "We were unable to meet our previously scheduled service appointment time. In the event of a missed appointment, you will be given the next available appointment time if no update is made."



    I use AT&T's chat service and the Agent for the session states: "I request you to contact us after 4 hours as our tools are not working right now"


    I've been without a phone and internet since Wednesday 3/7, and I've been trying every day to contact someone and TALK to someone about my issue! This is extremely FRUSTRATING!!

    Anonymous 3/10/12 12:25PM
  • The first rep I talked to said I she did not know how long u can temp disconnect ur internet for and it was best that I just cancel my account and I ain't have to pay anything. She then said she will connect me with tech support nut they were closed. What a joke. I call back and talk to. A girl who said I was under contract and had to pay a fee to cancel. No one knows what's going on. I ask to speak to a manager and she just keeps talking or she would put me on hold thrn come back on and keep explaining herself. After I let her cancel I still want to talk to the manager. She let's me and her barley speaks English and was so rude like I was bothering him to talk to him. Really really bad customer service! I can't stand companies that act like they are the greatest when they are the worst.

    qtchick518 3/9/12 8:09PM
  • What a vast amount of complaints are on this page! I thought it was just a fluke that I was transferred to five people in one phone call, four of which were the wrong person, or that my request to disconnect service has been "lost" for the previous three times that I have called. To top it off, at the height of my voicing my legitimate frustration, Doug (DW8352) tells me that he senses an "attitude" and that everything he says offends me, so he will just be quiet for the rest of the call. I was told that he had no supervisor to call, that he was the person to talk to about any formal complaints. Anybody aware that old "Doug" is in charge of the whole company now? Bet you didn't know that. I know I may as well open my refridgerator and complain into it than see any results from complaining here, but hey, one has to vent somewhere. That's all this site is for, right?

    anitajeana 3/9/12 10:12AM
  • trying to reach tech support but some deaf auto robot machine asks me if im calling about internet problems, i say yes, robot says you have two bills with us please say pay my bill or talk to a financial advisor. stop using robots! can i at least call you once without being haggled by a robot who is obviously deaf or just really messed up. honestly, is it that hard to listen for a phone, pick it up, and hit the talk button.
    but you do get the stupidest robot award kudos at&t, kudos

    Anonymous 3/8/12 7:57PM
  • Didn't have dial tone on U-Verse phone system on Saturday, March 3. Attempted to get resolve over help line, phone line & internet only to be advised 1)Conducting maintenance on system (call back in 2-3 hrs)&/or hung up on, 2) After providing all answers to pre-recorded voice was informed office closed until Mon @ 7am call back then (this was 24-7 line) and 3) your system attempted to diagnose over internet & was as helpful or useful as "a tit on a bull". Customer Service should be renamed Customer Aggaviation.

    msgladson74@sbcglobal.net 3/7/12 9:26PM
  • AT&T SUCKS ASS!!!
    they have no respect for other peoples time.
    i was told they would be here for a reoccurring problem between 4-8 pm.i get a call at 8:15 saying he is leaving the job and will be here in 25 mins.....i tell him to stick it his ass!!!!

    riverbum 3/7/12 4:47PM
  • why do you have me connected to someone that is not in america???? when i tell them i want to speak to someone in america, i am on hold forever, only to be hung up on. i want service and i want it now!!!

    Anonymous 3/7/12 2:52PM
  • The worst company ever!! In my entire life i have never had so many issues and problems first with their service, second with their customer service!!! The service that they "provide" should be free!

    Daisy 3/6/12 5:21PM
  • My bill keeps going up although I was promised a locked in rate last June. When I called customer service, I was placed on hold three times and then disconnected after waiting 30 minutes.

    Is there a customer protection agency I can complain to?

    Tom, Bethel, CT 3/6/12 3:44PM
  • First call on hold & Dropped after 12 minutes! Then my second call:
    The WORST Customer SERVICE With ANY Corp with which I have ever dealt in decades ( I was in quality trng, sls & mgmt for years) at 800-288-2020--could not even understand rep's name altho she spoke english !! ; severe prob with poor to no training & she had huge prob with just simply listening to ascertain my specific request, questions or concerns; Who hires these people !! Online Svc Down today & AT&T Uverse website stated I had to call 800-288-2020 to simply change level of my current service for Voice & Internet; I was able to pay bill online though! --- csr svc ctr Rep was going to cancel all svcs after my first explaining I wanted to simply change level of current Voice & Internet svc plan I had; then she stated was going to change my TV plan , which I never mentioned ! then she said there was a Cancellation charge for Switching or Cancelling svc for any and all plans ---- I Never said I wanted to Switch or Cancel !! Then she finally ( after many minutes passes ) asked if I wanted to change level of svc for Voice and HSI & I replied Voice & Internet,yes, at which point she condescended to tell me what acronym HSI means. I asked to speak to spvr or another person --- she went off line for 2 minutes , then came back on & said "Spvr Lines Busy" & told me again: There Is A FEE for ( simply ) CHANGING A SERVICE LEVEL , but. after I asked her, she stated she did Not know the fees nor how to look them up either. I said never a fee before for my upgrading svc twice, but she said a letter was mailed to me --- I said I have online billing & have never read anything re fees for upgrading svc etc --- on & on like this until I told her again to let me speak to spvr or someone else, at which point she said she would transfer to "suvprs line" and to leave a message if no one picked up --- Of course, the line went dead, again. FORGET THESE GUYS ! ----- NOTE: History when svc initiated: It took me 2 months and 4 diff sets of Techs before I had internet, phone ( lots of noise ) and TV working at acceptable level and OFTEN have problems with one DVR receiver plus wireless set up.------ AT&T, of course, does not want you to call them for anything, just use their FAQ online or chat if u can access anyone who knows anything ! So happy now AT&T denied merger with T MOBILE so as not to infect yet another corp. Note: And AT&T Wireless Cell csr svc also quite poor as compared to Verizon, to which I have now switched.

    StayAwayFromAT&T 3/6/12 3:35PM
  • 1- There was no notification of an increase.
    2- I keep getting channels that are not active and unable to remove. (Light check marks. Tech services stated that they would rid of them. Three days later, no change. Stated that I needed to go to sales. Sales has nothing to do with it.
    3- Bill has 'Other Charges and credits' but will not let me know what they are.
    4- Unfortunately, Comcast is no better. They advertise a good priced and will not send me an itemized bill. They also charge rental fees for the installation equipment.
    Unfortunately I am not in the right direction for satellite.

    Funkyecat 3/6/12 3:34PM
  • OMG I waited more then 15 mins got someone on the phone Sounds like they are in Pakastan OMG What is going on in AMERICA
    hE WANTED ME TO UNPLUG BOXES COUNT TO 10 AND PLUG IN AGAIN STILL DOES NOT WORK U-VERSE SUCKS DONT ORDER THIS SERVICE YOU WONT BE HAPPY And they raise your bills without telling you.

    Anonymous 3/6/12 2:59PM
  • I switched from Directv to Uverse TV & internet bundle 6 mos. ago. Other than the 3 room DVR option which is an entirely different issue. This is the worst service I have ever used. In the 6 months that I was supposed to have a "special package deal" which was sold to me as a TOTAL of 94.00 a month for the entire first 6 mos. Shockingly my inital bill was $192.00 (I was never told about this) then for a month it was 94.00 as promised. Since then my bill has gone up each month, 111.00 120.00 143.00 now a whopping 178.00. When I ordered this 6 months ago I was told the highest it would go at the end of the 6 month perios was 148.00 max. All of this occerring during my so called "introductory offer period). Now to the real issue. The customer service department at att Uverse is the absolute WORST. They are the most arrogant, condescending bunch of snobs (which is funny in itself since they are nothing more than cue card reading phone solicitors who are obviously trained better at double talk than servicing there customers) I have had the misfortune of dealing with these morons 4 months out of the 6 months I have had this crappy service. The service is fair at best, freezing, jumping to live tv in middle of paused tv, not warning if wrong button is pushed accidently (you automatically lose your saved program unlike Direct and Dish who ask if you are sure you meant to do this). Internet frezzes, Search is terrible, no reminders I could go on and on. Do yourself a favor and try another service and avoid Uverse.

    chitwn@att.net 3/6/12 11:24AM
  • Worst customer service ever. Tech are not trained well they send numerous tech with min knowledge and they keep switching the techs so the new tech does not know what the previous tech has done. We had six diff techs in four weeks and still did not resolve the issue. I gave up and we are living with a defective wireless box. If I had a choice I would kick them out of my house and my life. Do not go with them

    Anonymous 3/5/12 8:12PM
  • This company is WAY too big and really has no clue! They keep sending Techs over here to do the exact same thing. I want a job there...Easy Money!!

    packman123 3/5/12 5:18PM
  • I have never been so discusted with a company as I am with AT&T. Too many negatives to name them all, I just can't believe that a company that is so big would treat their customers like they do, in two days my uverse will get turned off for non-payment, I will not pay three times as much as I was quoted. I HATE AT&T

    Leslie Holt 3/5/12 4:55PM
  • These people are liars!! I had a problem with my billing, and spole with a guy named Sam (imagine that). My bill had doubled because of a promotion. When I called to complain, Sam told me that my account would be credited in 12 hrs. Also that my bill would go back to where it was. When my checking account wasn't credited, I called back with no resolution. I will be canceling ASAP.

    FISH 3/5/12 1:19PM
  • I had uverse installed on the 2/24/12. Four days later the tv stoped working, three day's later the phone stopped working and the internet is 2MB per second.
    After 7 calls and two promises for techs to show up at my house, that were both no-shows. it is now 3/5/12 and there has been no help from att at all. What a waist of my time. I wish I never switched. I am going back to Dish Network.

    cb 3/5/12 1:13PM
  • This comment is for all costomer to know and be aware that you are running a risk when calling an AT&T U verse call center your personal information issrs not safe and in mean accounts, ssn, and crédit card accounts youuu see in say this because in worked at a costomer service center but its not AT&T its called ACT short for Advance
    Center of Technology and the location in worked in is located in San Luis AZ, and they handle the calls for AT& T Uverse as well as high speed internet and home phone im not saying its a bad company bút they do hire felons and quite a feuw and they have access to yours and all costomer of Uverse and if
    thats not enough they promote them to supervisors when they only been out office prison 2 or 3 months and have more access to a lot office things just see who their supervisor for Uverse blue is and the back ground see if its not true its your prívate information and you have a right to know who sees it so now you know.

    Nm473K 3/5/12 6:46AM
  • NO SERVICE ON SUNDAY????? What kind of customer service is this?

    Anonymous 3/4/12 11:30AM
  • Worst billing in America!!! I have been calling every month for a year to get my bill corrected. I get a promise each month that it will be correct from now on. The people are nice enough just unbelievably incompetent.

    Sambo 3/3/12 5:23PM
  • I HAVE BEEN A CUSTOMER SINCE OCT.2011 AND I HAVE HATED THE SERVICE THAT I HAVE. I HAVE THE PHONE, TV AND INTERNET. THE PHONE IS THE ONLY THING THAT I HAVE NOT HAD A PROBLEM WITH. I DON'T LIKE THE TV OR THE INTERNET AND TRYING TO GET ANYBODY THAT KNOWS ANYTHING IS LIKE PULLING TEETH. TECH SUPPORT SUCKS. EVERY TIME THAT I CALL THEM I GET TRANSFERED AT LEAST 5 TIMES.
    I AM GOING TO CANCEL MY SERVICE AS SOON AS I CAN AND GO WITH SOMEONE ELSE.

    linmor777@aol.com 3/3/12 3:04PM
  • Horrible customer service. Billing irregularities took months to settle. This included multiple calls with unbelievable hold times (30+ minutes), unrealized promises, and plain rude behavior. I am about ready to switch to Direct TV.

    Frustrated & Angry 3/3/12 2:03PM
  • TODAY A U-VERSE TECHNICIAN NAMED JEREMY, ARRIVED TO SEE WHY MY U-VERSE WENT DOWN. HE WAS QUIET, POLITE,HELPFUL, AND EFFICIENT AND CORRECTED THE PROBLEM IN A SHORT SPAN OF TIME. I WAS VERY PLEASED WITH THE WAY HE HANDLED THINGS. PLEASE GIVE HIM A RAISE.

    Anonymous 3/3/12 8:35AM
  • HORRIBLE, HORRIBLE, HORRIBLE service. The FCC should get involved at this point, and if I hadn't had to spend the last two months on hold with ATT, I would have time to file a formal complaint. 25+ phone calls to them, 8 service technician visits, and still had internet and television only maybe 50% of the time. Totally unacceptable considering they wouldn't consider taking 1/2 of a payment. The last service tech guy told me that if he lived where I did, that he would cancel immediately since they don't have the infrastructure built to keep up with the continued promise services.

    Anonymous 3/2/12 12:24PM
  • DO NOT DO IT ... DO NOT SIGN UP FOR ANY SERVICES WITH THIS COMPANY

    3 DAYS AFTER INSTALLATION, and I still do not have phone nor tv service

    3 days of talking to numerous attendants, having 3 techs at my home ... nothing works!!

    and they want me to ship all their equipment back ! I have to take time out of my day to do that!

    They give you a great hype talk when ordering the service, they send people to your home soliciting their services ... but they fail to provide a good service!

    all this started on 2/29/12 and it ended 3//2/12 I have called my previous provider for both phone and cable service to be reinstated!

    IF IT SOUNDS TOO GOOD TO BE TRUE ... IT PROBABLY IS!!
    lesson learned ...

    Anonymous 3/2/12 11:24AM
  • I i e-mail the bilin talked to someone about my next bill,and they assured me at at+t that my next statement would be at the special promotion one year rate of 14.95 a month.It is not right and why can't i e-mail the billing dept.also,i ask to take the 5 dollar wiring protection plan off my service over 3 weeks ago,i guess i will have to call you,but i am not happy about this 30 dollar bill,wr shelton,jr.

    what/ 3/1/12 8:08PM
  • I ordered the Uverse service via my local ATT store in person on Feb. 17, 2012. My installation date was set for Feb. 24, 2012. No one came or called. I called and after some time of being on the phone, explaining and waiting, I was told that it was set for Feb.28. I had my invoice in my hand that stated Feb. 24. Then they said it was a mistake that someone hit the wrong key. I was on the phone from 4 pm until 7 pm, either waiting for a supervisor to return my call or calling my local sales person. The supervisor never returned my call as promised. My salesperson said he would not be able to have it installed for over two weeks. I said that I did not make the mistake and I stayed home from 2 pm until 7 pm, for no reason and no one ever got back to me. I called the local salesperson who said it would take 2-3 business days before they would get back to him and that he would get back to me. I called yesterday and left a message for him to call me before the end of the work day today or I was going to cancel. No answer from anyone and now I no longer care. Now I think they did me a favor, because I never cancelled my cable company and I plan to call tomorrow to cancel my order. A blessing in disguise!
    My friend had a serviceperson there for 6and a half hours installing hers and now one of her TV's does not work after two weeks and no one returns her calls. Customer service is such a joke because all it really amounts to is a slick sales pitch for a product that is apparently not that great.

    Anonymous 3/1/12 6:56PM
  • Called twice was transferred to 7 people and still had to hold for two hours!!!!! The worst customer service ever. They are so busy sticking to their script and trying to sell you stuff that they dont LISTEN to the problem!!!!

    kim 3/1/12 2:58PM
  • AT&T HAS THE WORST COSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    spent 3 days on the phone before they actually were able to get someone sent to my home. And the dsl is a joke, i have to buy a new router every year and it's supposed to be the best brand by at&t. Disconnecting and going else where this is so annoying and time consumming.

    ihate at&t 3/1/12 12:17PM
  • Have called three times and was told my call
    Would be answered on three minutes. I hung up after more than thirty minutes if this is what kind of response I will be dealing with I am canceling my installation
    M Bonsignore

    Marrxx 3/1/12 11:56AM
  • If thinking of having AT&T as your provider RUN AS FAST AS YOU CAN. Service is terrible.we got 3appointments to have installed one was cancelled by AT&T,second was a no show,third they showed ,installer was inside,tech was outside checking line found a problem in the line,installer had put there box in side of house put our alarm into a box that had no service and didn't tell us.finally after many phone calls they tell us they can have lines fixed by July 31,20012 stared this mess on oct. 2011 we then cancelled the order. Got a phone call from alarm company not receiving a signal ok so now call AT&T to come back out to fix what they messed up ,after talking to rep she says nothing we can because the account has been closed of course now the manager oh he says rep is right so now talk to risk dept oh guess what I get ..... A mailbox leave a message ..... Great no return phone call either. Now I will have to pay the alarm company to come fix AT&T screw up so run,run,run,also AT&T do not send any repts to my do ever

    Becky40272 3/1/12 5:33AM
  • I used to sell AT&T business services and was PROUD to do so. They used to be a great company. Sadly, I now find I am telling people not to use them. This is the worse customer service I have EVER encountered which is saying alot!

    Bait and switch with pricing on UVerse seems to be the norm. Rebate info is "convienently" not given, CSR's in other countries, no management to refer to, charges that are out of the blue, 2 hours for a simple set up for AUTO PAY (lol...I was TRYING to pay them every month). My GO phone is fine however god forbid I have a problem...then I have 2 hours on the phone being assured "I will resolve your problem" HA! NO such luck. No GO PHone serivce today for me as the rep set up my auto pay on the 1st when my plan ended on the 28th which was yesterday! I explained that if I had an emergency I would take legal action as I had no phone (I have no home phone). Their suggestion? That I pay ANOTHER months rate so I could have one day's service. Um...NO!

    UVerse internet...have to reset multiple times a day and being billed a higher rate. my teenage gamers in the house HATE it.

    I'm filing with BBB and my state's attorney generals office. AT&T won't last with this kind of misinformation, untrained customer service reps, outright lying to get a customer, bait & switch etc..the list goes on.

    Once you get a customer you have to KEEP them!

    patti027 2/29/12 5:14PM
  • Called to talk to a customer service rep to add channels to my Uverse. Waited on the phone for 23 minutes till i gave up and hung up. Seems to me that a communication company should be able to communicate to its customers. The phone menu is a joke at best. Very difficult to get questions or the assistance of a real person. AT&T is going to lose a customer very soon as this one finds better service else where.

    Anonymous 2/29/12 4:07PM
  • Wating on the phone for 20 minutes no body answers , joined a plan for 24.99/month they charged 48/month. Worst cutomer service

    Anonymous 2/29/12 12:37PM
  • I signed up in November 2011 for a 30 day free trial of the UVerse service. I called a couple weeks into the trial to determine what my monthly charge would be. It was about twice what was quoted to me. They had no idea of the offer i signed up for. VERY BLATANT BAIT AND SWITCH in my opinion. So I cancelled the service and returned the equipment well within the 30 day trial. 3 months later I'm still getting harassed by their billing department for money I owe them. HOW CAN I OWE MONEY ON A 30 DAY FFRREEEE TRIAL!!! ATT, you notice the word FREE ?

    In my opinion, do not go anywhere near this company. Every time I called I had to be on my guard with the feeling like I was getting tricked into something. Shame.

    DisappointedInATT 2/28/12 6:14PM
  • i signed on to uverse on 9/20/11. from day 1 i have had nothing but problems with billing errors, quality of services, and lack of informed customer reps. they promised the moon, but after calling them numerous times was told there technology wasn't capable to handle more than 4 tvs. i have 7 in my home. that means onlt 4 people can watch different channels at one time; make that 2 if someone is recording a show. i had to wait 1 month for my phone to be connected as they failed to notify my previous cable co. after the phone was installed i received a bill for $226 for installation of said telephone. the cables we have in our house were installed years ago, but the tech said he found a broken signal somewhere and drilled 5 holes in the front and side of my house, which i had to spray foam after he left, due to his leaving holes in my exterior walls and ruining the vapor barrier the rigidi foam insulation under the vinyl siding and the tyveck. i called the next day as they were suppossed to put the billing in my wife's name and had it changed. i started to receive letters for un returned equipment and at least 6 boxes from UPS to ship the equipment back. after talking to numerous foreiners whose every other sentence was " I apoligize for that sir, but there is nothing I can do to help you", i finally got the # for the crack expert team who assured me 4 times to disregard the letters and not to worry about a thing, they would take care of the error STAT! 4 days after each call to the crack expert team, another box would show up on my doorstep. finally after missing parts of too many shows i cancelled my account. 4 days later a box showed up again. this time i packed everything they had issued me, i took it to UPS. today's mail brought a bill , not for $1,424 i had been getting every month. this bill issued me credits and my new bill is $762.for what? i have no idea, but they're getting it back with my usage bill of $135+ and a bill for my repairs to the holes an idiot put in my house. i'm now back with my old cable co. who called offering a bill of $104 for their bundle as they missed me. good bye to bad trash, uverse will never get a recommendation from me, unless i say stay as far away from their B.S. even if you have to put an antenna on your roof

    mickyeggs 2/28/12 3:39PM
  • u-verse sucks..every since we switched to "upgraded" to Uverse, our internet connection has been terrible...we have to reset the modem every morning & still lose service throughout the day!! It is HORRIBLE!!!! It sucks!
    poop.

    aggrafreakinvated 2/27/12 9:24PM
  • Have one land phone under Uverse, another stayed behind with regula AT&T because alarm is connected to old AT&T line. I keep getting the same bill for TWO phones as before the switch on of phone to Uverse. So I'm paying for one of the phones twice under AT&T and Uverse. Repeated calls to tens of agents for hours result in temporary credit and next mont same problem. One agent said it had to be resolved by "escalation team". Agent today said "escalation team" does not exist. What a scam!!

    newbeg 2/27/12 6:47PM
  • HOrrible horrible horrible! From the beginning they sucked. showed up in the 4 hour window spent 35 min asked me to move my furniture dissapeared for an hour i caught an att truck in the alley he said they couldnt install today because service was badd. whatever that means. next day they show up nice guy at the door but would not quit talking the whole time. up and runnin were good. i sign up for paperless bill so nothing comes in the mail or via email. then i get a text saying i have a bill but i need my account number to access paying and viewing my bill. but i have no account number because i never got a bill. ugh. now im on the phone for 30 min and even the att agent could not pull up my account without an account number. very incompantant finally she finds my acount by my address not my ss number or my cell or my secret pin. i asked to explain why my bill was so hi. it took her another 15 min explaining every bill instead of saying it was prorated for the first 15 days. i hope i never have to deal with these idiots ever again. 45 min later i was done

    stevieegee 2/27/12 3:31PM
  • I WILL NEVER USE ANOTHER AT&T BUSINESS AGAIN! CUSTOMER SERVICE FOR THEIR PRODUCTS IS APPALLING! I UNFORTUNATELY CANCELLED MY TIME WARNER SERVICE TO GET AT&T WHICH IS LESS EXPENSIVE. BUT YOU GET WHAT YOU PAY FOR IN CUSTOMER SERVICE. THEY ATTEMPTED TO PORT MY NUMBER OVER FROM AT&T AND MY PHONE DID NOT WORK FOR 6 DAYS. I WAS PUT ON HOLD WITH AT LEAST 20 DIFFERENT "CUSTOMER SERVICE" REPRESENTATIVES OVER 4 DAYS. SOME HOLD PERIODS LASTED OVER 40 MINUTES. THEIR "TIER 2" SUPPORT WAS WORSE THAN THEIR ENTRY LEVEL SUPPORT. THEY PAY THESE KIDS MINIMUM WAGE AND YOU GET MINIMUM WAGE HELP. I WILL JOIN IN A CLASS ACTION LAWSUIT AGAINST AT&T AND AS SOON AS I CAN I WILL BE SWITCHING BACK TO EITHER TIME WARNER OR SATELLITE. I HATE UVERSE!

    TIME WARNER FOR EVER! 2/27/12 2:10PM

  • To be very BlUNT ...I have had it....

    AT@T ON Demand programing Is run like a bunch of teenagers in the control room.
    Someone please make a parody film-so we can laugh as we shell out more money for nuthin....
    Wouldn't you love to be a fly on the wall in the strategy meetings that basically say.
    How do we screw the loyal customer this week?
    I know let's give them nothing and charge them double! YES! Ok- Who's buying lunch ?
    Don't have to be fly though -Nope-
    Cuz there actions speak for themselves...
    I say back up the truck for it's time for middle Management trash pick up day.......
    Here...Here..

    By the way I didn't use an profanity right?







    UGHH 2/26/12 11:22PM
  • worst service ever .Takes forever to get to the right person to report a problem. Belive it or not it has been 2 weeeks 4 techs still cannot find a solution. Between friday to monday if you have a problem no one can help you. For a big company that is not a good asset.

    Anonymous 2/26/12 8:43PM
  • AT&T Uverse is horrible horrible horrible by all means. Garbage services, low quality equipments and very bad customer support agents. Here is my expereince with UWORSE

    1) AT&T Uverse isn't a true fiber optic network. It's based on DSL.
    2) I've never been with a company that charges customers for a tech vist, yet AT&T does when in reality, the equipment is constantly failing.
    3) They only allow up to 4 tv streams, yet they'll send customers more than 4 receivers and charge $9 per receiver each month. This means if you have 6 receivers, you'll only be able to use 4 at the same time. The other 2 are pretty much useless.
    4) Offer is deceiving and never correct, tried several times to lower my bill and it kept increasing.
    5) Shouldn't HD be offered by default? LOL what a joke! AT&T charges $10 a month for HD services.
    6) They hire morons, real idiots that are probably didn't eve finish high school. None of them is educated, they're just as bad as the robot system. They don’t attempt anything on themselves. They follow their sh***y system that drags for hours and every time I call for the same issue I have to do most of the work and if I refuse and request a tech, they'll tell me we'll charge you $150!! LOL WTF? I remember speaking to an agent that asked me if I use VPN to connect, and I said no I don’t but out of curiosity I wanted to test that agent knowledge so I asked "What does VPN stands for?" He tried to avoid answering by changing the subject and I asked again, he said "I have no clue, maybe an extra router" LOL
    7) They swear up and down that their equipment is brand new. Every device gateway, receiver and back up unit are refurbished and no way in hell is new. Constantly breaking down and doesn't function properly at least once a week

    Never again

    Uworse 2/25/12 10:59PM
  • I seriously thought that maybe i had bad luck contacting the same "Tier 2" with 3 DIFFERENT agent to get a simple PTR record created for a small business in San Diego. Unbelievably they had NO CLUE what i was talking about and insisted on get a technician out there. This is only 2 hours after the same tech left stating that "The customer has to call in for anything like that, such as PTR Records" that he could NOT do it. I bought that, but i have to say the the competency of the people there (even the local, NON-Exported) tier 2's had no idea. Basically they said "Is the internet UP?", i said "Yes" then they said, then there is nothing wrong. I guess was the idiot for setting up an internal Exchange server and Webmail. I asked them if this is their "Tier 2" then what the hell was Tier 1? OHHH and if i wanted a "DNS" change i need to contact their Support 365 which is a "PAID" service. Unbelievable. ON TOP of that their stupid router DOES NOT WORK as designed. 5 statics? BS. I could only get 1 to work with MY OLD router after enabling it as a PASSHTROUGH which makes this fancy shiny new modem a piece of poop "Come on in yall" dumb router. It then hit me WHY the installation was free and the monthly cost was toooo good to beat by anyone else. Giving them 48 hours to get my a PTR record so my exchange server is not flagged as a spamming bot.
    1 more thing, after my polite venting i said "We are going around in circles aren't we" Then the polite young ARROGANT (i'm right your setup is wrong) agent simply said "Yup, we are, thanks for calling ATT, we value you as our customer" and hung up.

    Results Rehab San Diego 2/25/12 5:10PM
  • The worst!! Do not use att. I have been with the since they were pacbell, used to have great customer care. I don't know the reason for such bad service and I don't care why...I'm not paying another bill until I can go a day without resetting the modem. I swear I think I work for them! They ask ME to do a laundry list of reset options: unplug, wait 10 seconds, again, now try again....I want out. Super bowl with 150 guests and service in and out 5 times!! Missed the end of the game!!! I was angry and embarrassed. And I pay for this? At least TimeWarner has 24/7 customer service. Anyone know the easiest way to dissolve the contract? Help!!

    Bg 2/25/12 7:59AM
  • I never thought I would see a day when I was longing for Comcast's customer service. Though Comcast is terrible, AT&T makes them look great.

    My story starts with AT&T two and a half weeks ago when I signed up for U-verse. I was told my modem would arrive two weeks later (or earlier) and that I could start using the service immediately. Believing AT&T (who I was previously a fan of with my iphone, ipad and USB stick all being ATT wireless), I stupidly cancelled my existing internet service with RCN for the day I was to officially start my service.

    As it turns out, I did not receive my equipment early, or on-time. So after nearly three hours on the phone with AT&T throughout the day, I was advised that my equipment was on back order. Finally, I receive the equipment two days after the service was to start. However, despite the fact that someone was going to remotely check that everything was ready for my self-installation (planned for two days prior), when I plugged my modem in, it blinks red (not the desired green). So I called AT&T and asked them why it's not working. After 45 minutes on hold and sending test messages, the "technical support" tells me that a technician needs to come out. Fortunately, there was an available appointment for the next morning (today). I grabbed the appointment, cancelled my meetings for the today and waited... and waited. A half hour after my four hour appointment window passed, I called to find out if someone was on the way. The "technical support" person told me that the person came to my "house" door, knocked and I was not home. I live in a doorman building. You can't just walk up to my door. This was the first of many lies. I told them that had to be wrong as I had been home and they couldn't have gotten to my door without first talking to the building doorman. At this point, they put me on hold. Twenty minutes later they came back and said that the technician that was scheduled was a "central office" technician and not the type that comes to your door. Why the F*#K did I take the morning off from work then? They then told me that someone still had to come out to fix my issue. Fortunately, another appointment was available for tonight from 5-9 p.m. (lucky me???). So 15 minutes before the end of this four hour appointment window, I called AT&T again to find out whether anyone was still coming and they told me "No, No one is coming". The technician had cancelled my appointment. They also said that he had called me and advised me of the cancellation. Funny how I don't remember this conversation that AT&T insists happened.

    So, in total today, I spent eight hours waiting on AT&T to show up and two hours on the phone with them. Add that to the three-and-a-half hours earlier this week, you can understand why I find it obnoxious when they reminded me (while scheduling my third appointment) that if the problem ends up being on my end, I will need to pay a $55 fee. So... I can lose over twelve hours on your poor customer service in just a few days, but if my building has crossed wires somewhere in it, I will need to pay you?

    If it isn't resolved by tomorrow, I am returning to either RCN or Comcast and my brief flirtation with AT&T u-verse will be over. Unfortunately for AT&T so will my wireless business. How long can they stay in business when they treat their customers like this? Unfortunately... a long time. Due to consolidation in these industries, we don't have many choices anymore. It just results in less concern for the customer as you have no where else to go.

    dave60657 2/24/12 8:25PM
  • I cancelled my account with them back in early November 2011 and returned my equipment within a week of cancelling. We are now at the end of Feb 2012 and I have yet to get my final bill and the credit balance I have on my account. I have called a couple of times now and the person I talk to from customer service seems more interested in trying to sign me back up than just sending me the money they owe me. I am getting tired of being told that the check is in the mail. Considering legal action if they don't come thru soon.

    former att customer 2/24/12 2:42PM
  • I didn't have any problems when I signed up for service years ago; however, when I tried to cancel me account I was put on perpetual hold. It took over 4 hours just to get my account cancelled. If you are moving and moving your service, you can do it on line; however, when you want to cancel they don't want to help you at all.

    scottcjs@bellsouth.net 2/24/12 2:29PM
  • I'm still waiting for my home phone service (uverse) to work after one week. Spent many hours on the phone trying to get help. I'm thoroughly disgusted with the amount of time it is taking to get my home phone service back. Thank goodness we haven't had any emerengencies. I've been on hold so many times for such long periods of time, my prepaid cell phone needed to be recharged again and again and I've used up all my precious minutes I save for emergencies only trying to get my phone working. May need to change my service. I'm too tired to continue trying to get this to work.

    Anonymous 2/24/12 1:21PM
  • WORST CUSTOMER SERVICE ON EARTH!!!! CUSTOMER SATISFACTION IS A HUGE NEGATIVE. IF YOU ARE LOOKING FOR ATT SERVICE, I HIGHLY RECOMMEND YOU TAKE YOUR BUSINESS ELSEWHERE.

    I MUST USE CAPS TO EMPHASIZE THE UNNECESSARY STRESS AND FRUSTRATION THEY HAVE BROUGHT UPON ME.

    I HAVE ONLY BEEN A CUSTOMER SINCE SEPTEMBER OF 2011 AND ALREADY CALLING THEM LITERATELY EVERY SINGLE MONTH. I BUNDLED WITH ATT AND DIRECT TV (WITH AUTOMATICE BILL PAY) TO HAVE BOTH BILLS ON ONE FOR CONVENIENCE. YET, THEY STILL MANAGE TO SCREW THAT UP. I'M BUNDLED ONE MONTH AND UN-BUNDLED THE NEXT. ATT JUST DECIDED TO GO INTO MY ACCOUNT AND MAKE CHANGES W/O MY KNOWLEDGE AND CONSENT. WHEN I CALL TO BE RE-BUNDLED, I'M BEING TRANSFERRED AROUND. EACH TIME I'M BEING TRANSFERRED, I'D HAVE TO EXPLAIN THE MESS ALL OVER AGAIN. FINALLY, AFTER BEING TRANSFERRED AROUND FOR ABOUT AN HOUR + I'M TOLD THAT MY REQUEST WILL BE SUBMITTED. ONLY MONTH LATER, I WOULD CALL BACK AND ITS DEJA-VU ALL OVER AGAIN.

    TO CALL ATT IS JUST LIKE PLAYING THE HOT POTATO GAME. YOU GET PASS AROUND AND DON'T KNOW WHEN IT'LL STOP.


    ATT HAS NO GROUND FOR STRUCTURE AND FOUNDATION. MAJORITY OF EMPLOYEES IN BOTH THEIR C.S.R AND BILLING DEPARTMENTS SEEM POORLY TRAINED, NOT KNOWLEDGEABLE OF HANDLING STANDARD INQUIRES AND JUST PLAIN LAZY. THEY DON'T TAKE THE EXTRA STEP AND EFFORT TO HELP RESOLVE THE ISSUE.

    GetAwayFromATTQuick 2/23/12 10:03PM
  • Called customer service at 9:00 a.m. PST and was on hold with no answer for 1 hour and 15 minutes. Finally gave up. Called two or three more times and no response. Called a local number and they said they were repair only and said that someone would be with me right away. Back to the same 800 number with a 15 minute wait until I gave up again. Fine customer service from AT&T!

    Wildwalms 2/23/12 5:57PM
  • After posting my comment below, I read previous reviews.

    It is indeed astonishing to me that just a few years ago, ATT was very respected for their services and customer service. I'm not sure what happened. Perhaps it's like some airlines in that they know the can exist as a company by simply not bothering with the 10% of fliers who have complaints. I've heard other people say that there is no such thing as good customer service any longer, and I am beginning to understand why people say that.

    Keith 2/23/12 3:29PM
  • I'm in the military and move around. My initial experience with ATT U-verse started a year ago. I was given a certain price for a U-verse package, but never received the email with details. Then I got the statement about a week before the installation. Pricing was way off, so I called CS. CS could not figure out how the agent worked the pricing for me, even though I had the breakdown. Every day that week, I talked to CS about getting the pricing in writing. Installer came and I told him I was on the phone with CS, and because they would not give me the pricing in writing (email), he would not be installing today. He said not to worry, it happens all the time. SO I went with DSL. I connect at 1/3 the rate I pay for and the modem resets just about every hour. Except when I get a god connection rate. That lasts for 15-20 minutes. The 'free' modem...it was a reward card that I was not told I had to request separately, missed the deadline, and was told it was my fault for the $100 modem charge. A call to the corporate office took care of that. ATT is garbage, but there is nothing else around except Cox, and they are waaaay overpriced. I'd give anything to get my Comcast cable connection back!

    marvin 2/23/12 12:57PM
  • I have spent 4+ hours with a number of different representatives claiming they were Sales Agents or Service representatives. I had a person come to my door and was in the house for two hours filling out forms, etc. etc. Since then I have at least two different calls from U-verse asking for the same informatiopn which I have presented at least twice previously. Today the caller told me that "none of the others I have talked to are U-verse representaives". I cannot afford the time to continue in this fashion and have no futher desire to pareticipate in this fashion

    D Gleason 2/23/12 12:26PM
  • Yesterday, we received a letter from AT&T stating that unless we pay them the approx. $365 we 'owe' them, they will be turning our account over to a collection agency and also put a 'ding' on our (excellent) credit.

    Today, I responded by filing a formal complaint with the attorney general (FL) and the FCC...tomorrow, I'll do the same with the BBB and our Orlando action reporter.

    Why, you may ask? We ordered U-verse on 10/4/ll; it was activated 10/10/11; found out monthly charges were not what we were told and neither were we 'qualified' to receive the promised gift card ($150). So we cancelled the entire kit & kaboodle on 10/24/ll; returned the equipment (it was received on 11/3/11). Note that all of this was a done deal within the so-called '30 day free trial' period. Also, on 12/7/11, a CS rep told me all was taken care of; not to worry; we don't owe a cent.

    Yet, AT&T has seen fit to send us multiple invoices with constantly escalating charges (and never a breakdown of those charges, mind you, even though they're all bogus). Then yesterday, the "BIG THREAT"...

    So, needless to say, this is why I'm fighting back and I will not pay AT&T one thin dime...actually, I'm considering a personal lawsuit, too.

    Worst nightmare in the world. Please, DO. NOT. GET. AT&T U-VERSE or you will be sooooo sorry.

    I Hate U-verse 2/22/12 2:28PM
  • So what do we do about this? We have had the SAME problems as all these customers, it is somewhat scary that AT&T is getting away with this with us, and also thousands of other customers. I'm typing this as my boyfriend has been on the phone with "someone" for 2 hours. He wanted tech support for uverse, began at at&t phone and was transferred to FIVE different departments and/or people that have NOTHING to do with uverse or tech support. We have had U-Verse for about 14 months now and have made approx 15 phone calls(2-4 hours each)regarding bills and defective service. Obviously the next step is to cancel service, but even cancelling is not enough for AT&T to change their inconceivably horrible customer service.

    Nikki 2/22/12 9:08AM
  • In the past, my communications with ATT have been very good.

    However, with ATT Uverse, not so much. I spent hours and hours trying to cancel a service (and keep another), and they kept transfering me and transfering me. They truly wore me down to the point where I just couldn't handle it anymore. I gave up for a month and kept cable, which I really couldn't afford. I called back last week, insisted on canceling cable, and when they offered to transfer me to another line, I said no, and that if they tried to,I would call the BBB immediately. So the person I was talking to stayed on the line while I was transfered to another person who did actually cancel the service. This final person did try to sell me something, but I said no. I'm sure these associates are trained a certain way, but ATT upper management should understand that when a customer says no, it means no. Now, the service itself is fine, it's just that I'm currently working with a tight budget.

    Keith 2/22/12 6:38AM
  • AT&T set up Uverse service in August for cable,internet and phone. The television has worked about 6 days out of about 180 days. I could not reach them on the phone the majority of the times that I called because they were closed. Also phone did not work either and I had to use my cell phone, Verizon.
    I spent 2 hours on the phone with At&T on Friday, 1.5 hours on Saturday, waited for a service rep on President's Day for an 8-12 appointment. He showed up at 12:30.
    I told him to remove the equipment. He where to return it. I have spent at least 12 hours on the phone in the past 6 months. They have ruined my vacations and my friends. They refused to give me a refund today. When I said that I was going to consider suing them they hung up on me.

    chiono 2/21/12 9:27PM
  • #1. Was supposed to get my first bill AFTER 45 days of starting service. Got it two weeks later and was expected to pay.

    #2. ATT was supposed to waive installation fee. Got charged installation fee.

    #3. Their customer service was closed by 7:30pm!?

    #4. I was watching a show and all of a sudden the TV turned to snow. Tried re-booting the TV and receiver several times. Took almost an hour to get back to normal.

    #5. Called tech support and took 20 minutes for a person to reach me.

    #6. I knew MORE than the tech support guy. He thought my receiver wasn't working because perhaps I changed the TV input. Seriously?

    #7. Went on their website to find customer service request, there was none. Tried to contact them through their online chat but there's no live person.

    #8. Apparently I'm not considered an administrator on my own account so I couldn't view my bill???

    #9. Their website isn't very user friendly, AT ALL.

    #10. Should have chosen a different provider all together.

    unhappycustomer 2/21/12 8:52PM
  • Possible the worst customer service I have ever encountered! I have had the same problem 5 times, and it is still not fixed. Now there is a new problem, that I can't access my recorded shows!
    The last time I called customer service I was on the phone for over an hour. Then I had to a women from outside of the United States, that I could hardly understand.

    Anonymous 2/21/12 5:14PM
  • I signed up At&t U-Verse internet service with home phone service in Nov, 2011. When I signed up the service online, it was said that there would be $100 rebate for the Gateway. I did not receive any letter, code, or gift card till now. I called the customer service, and was told I was not qualified for the rebate. What the H...? I read some complaints and found somebody received $100 gift card for Nov'11 U-verse service. Why I could not get the rebate? It is $100!!!Can anyone tell me how to get the $100 back?

    Anonymous 2/21/12 3:52PM
  • Was a customer of AT&T uverse. I say that, because after what I have gone through, I am canceling my account. Three days of over four hours of holding, wrong person, holding, wrong, person, holding...wrong department, and finally getting someone that says they can help to only get the wrong service and to have a technician show up to install a new service account because they are all still confused. He left, and I sill don't have a phone line. Two weeks now without resolution. And I expect I will still get billed for this.

    Maytric 2/21/12 2:13PM
  • It's good to know I'm not alone. And understand why in 2011 and probably years to come att was voted most hated phone company. To start my horrible experience I had my service installer spend 4-5hours to install for one tv and one Internet box! I'm a young attractive female so I guess in return that means I want to hear about how u lost your viginty!?!? Or where u like to go to get drunk. Or your love for giving others oral sex!! Really? I was terrified to the point I locked my self in my room. I got a halfhearted apology from AT&T
    When it comes to customer service like many I would spend an average 45 minutes .... Per call to the robotic humans. Some would end with false promises of them refunding the money they owed me other the old what I can't hear you click* routine. That one after and hour and 18 minutes that made my bank of America claims representative go WOW. Yep bc after 5 months these monsters had the nerve to fraudulently take money out of my account when they owe me money!!! They had the nerve to say they have problems w UPS. REALLY ?!? Ups gave me the heads up about keeping the receipt bc AT&T is notorious for claiming to never receive your equipment. They have since then turned it over to collections. Kept in mind the CUNextTuesdayS (focus on the caps ;) ) owe me money!!! I had a promise that after telling them my tracking number AGAIN!!! I should see my credit in 4 days. I highly doubt that. So if u value your wallet, safety of yourself daughter mother wife friend. Do NOT let's these horrible people and lack there of service providers in your home!!

    Jayme Pie 2/21/12 11:42AM
  • AT&T - A COMPANY OF LIARS
    It's hard to believe there are so many others out there with the SAME problem I am having with at&t and ABSOLUTELY NOTHING is being done by the company to correct this sorry, sorry state of affairs. I was also promised certain things by at&t when I signed up for u-verse internet in Nov. 2011. Bottom line, I agreed to a promotional price of $24.95 a month for 12 megs of internet service only (good for 1 year) with NO EXTRA CHARGES. What I got was a bill that included a $150 charge for a tech to come out, a $100 charge for the equipment, and on top of all that a charge of $48 per month for the internet service itself. After 5+ LONG calls over the past 3 months, all I have gotten from Customer Support in Billing is the same "We're sorry for your inconvenience, but..."

    WHAT??? That's it??? "I'm sorry for your inconvenience, but too bad. But we could not care less if you and thousands of other customers were lied to by our employees. But that's how we make our money, so deal with it. And, by the way, we couldn't make the correct changes even if we wanted to because IT (the big computer brain which controls all our actions) won't let us. We can only do what IT says we can do. So again, so sorry for the inconvenience, but is there anything else we can help you with?" Yeah, right.

    I have yet to pay the actual price I was quoted by the salesperson. And why not? Because IT is in control - humans are only there to do IT's bidding, and IT makes all the decisions.

    IT is very scarey.

    Easy to understand why at&t is in the top 3 as one of the most hated companies in this country. What is there to like?

    Tuttle 2/20/12 4:07PM
  • I hate to say it BUT all of the postings are RIGHT!! AT&T promises to give you the world when signing up for the services the only problem is they can't deliver on any of it. I said to mail my bills to me (they sent them through e-mail)..My order was screwed up & as of today I still have not gotten my wireless reciever. Plus I still did not get the $25- gift card for Inside wire protection plan...I should have stayed with COX. NOT worth all of the headache to switch.

    jford 2/20/12 1:10PM
  • I have had at&t service in my home for over 10 years. My service was suspended because I didn't pay the bill in time. By the time I paid the bill at&t informed me my service was disconnected and I required a $450 security deposit. What the hell!!!! They said anytime service is disconnect for none payment there is an automatic deposit. I think the is a load of ####.. That is the worst customer service ever. Most companies

    Anonymous 2/20/12 12:55PM
  • I am so sick of these prop,e. the promise the world to get you away from your present company and then they don't deliver. I have had nothing but problems and I have been with them for 5 days. Nothing works right .

    Cyndeewi 2/20/12 11:59AM
  • I find it amazing I that American Telephone and Telegraph is making me speak to someone in the phillipines who I cannot understand. As soon as I make arrangements with someone else ( A company in America) they can kiss my butt. Let them provide service to the philipines if that's who they want to give their jobs to.
    Worst Service, and the Biggest Smart Ass of Representative (when I could understand him() that I've ever had.

    Anonymous 2/20/12 11:02AM
  • AT & T has the worst customer service by far. I had cancelled my account in June 2011 and had got a confirmation number. I kept getting bills and called again to cancel the same account one more time in October 2011 and was told that I dont owe any amount and in fact AT & T owes me 6 USD. Again I got a second confirmation number. In Jan 2012, I got a letter from AT & T saying I have to pay the amount (bill from June 2011 to October 2011). Again I when to store and got a letter from AT & T saying I dont owe money and AT & T will send me a check for 6 USD. Now in Feb 2012 I get a letter from the collection aganecy asking for money on behalf of AT & T.

    If I could, I would sue the hell out of this crappy company. I remcommend to stay away from this company at all costs.

    ATTisShameless 2/19/12 8:53PM
  • Customer service is a nightmare!!!!!!!!!! Cannot access my mail and there is no way to get ahold of ANYONE..this is totally outrageous. Every single time I have a problem it takes days of dealing with the idiots at ATT f-u ATT

    Anonymous 2/19/12 3:41PM
  • AT&T Uvese SUCKS. 6 mths & DVR's. They give discounts but you better be ready to fight for it. I mean fight, calling and calling and calling....... REALLY!!!!!!! Then when is happens on a SUNDAY they are closed. DO NOT GO WITH UVERSE..

    ccbugg 2/19/12 1:18PM
  • All these comments are so true. I have been trying to get my service restored which in the past has only taken 15 min. First they said 1-2 hrs. Then I called back and it was up to 4 hrs. Now it has been 24 hrs and I NEED my internet for work. Wouldn't you know, it is now Sunday and they are closed? What big company do you know closes tech support on a Sunday? How is there no one to talk to. This is rediculous!!!! What do I do now? Get fired bc my internet company sucks?!?!

    Anonymous 2/19/12 8:02AM
  • We wanted to save a few bucks so we decided to give a AT&T u-verse a chance and cancelled our subscription from our cable provider. BIG MISTAKE.
    1. I am not paying the price that they quoted me. There are other fees and taxes of course which drive up the price.
    2. The network is very inconsistent. After being on the phone for hours and 2 technician visits later, the network is a bit more steady but still loses signal at least once a day (whether it be the TV, phone, or internet)
    3. The internet is slower than cable and the HD programming looked better through our cable provider. Maybe getting their fastest internet option might improve quality?
    3. The customer service is really bad. Good luck trying to talk with someone on the phone quickly.
    We wanted to cancel the subscription, but since it was after the 30 day free trial we had to pay an early termination fee of $200. Which is silly because it took almost 30 days for our service to be up and running from the day we signed up to the day all the boxes were set up (we had to wait 3 weeks for the installation, then another week for them to finish installation!)
    I should have listened to my cable provider, especially after they were willing to price match AT&Ts deal. Saving a few bucks was not worth sacrificing quality, customer service, and reliability.

    Anonymous 2/18/12 12:13PM
  • was promised discount on existing internet service was 53.00/mo said I would get it for 34.95/mo for a year if I added TV I said okay. Order shows up online and no discount. I call and rep says don't worry it will be on the bill. Got bill not reflected. Call cust service spend on hour to get 6 mos with only $15 off per month. They lie and don't care about people

    t333 2/18/12 8:23AM
  • THE SERVICE IS TERRIBLE. TELEPHONE WAIT TIME IS OBSCENE. BILLS ARE NOT ITEMIZED.

    FRANK 2/18/12 5:19AM
  • AT&T Uverse is so screwed up. My bill was incorrect for 8 months although I faithfully called every month to have it corrected. Today I was told that the promised promotional price was a mistake and I am out of luck. This is after waiting for half an hour on the phone. Thanks, AT&T, you have reached new heights of completely dreadful service.

    Anonymous 2/17/12 4:50PM
  • Dealing with At&t Uverse is a nightmare! I have been holding for an existing problem with a uverse bill. I was holding for about 45 minutes, finally got a hold of a "manager" named Monica and she hung up on me. I originally got Uverse in October. I moved in November, they could not transfer my new Uverse service to the part of town that I am now living, so I had to cancel service and I now have DSL. Uverse keeps sending me bills and now claims that I have to pay an early termination fee. WHAT? I have had At&t phone service for 4 years and never had a problem till Uverse. I have wasted countless hours on the phone to try and get this cleared up. I feel like Uverse owes me an apology to say the least. I am currently on hold with DSL hoping they can help me clear this matter up.

    Jennifer 2/17/12 1:32PM
  • I signed up to get at&t internet June of 2011, and before the internet was hooked up I signed with comcast(very good service!!!) and cancelled with at&t and sent them back their hardware. They told me the account was cancelled. Then a couple months later I started receiving bills. Everytime I talked to multiple customer service reps they told me they were canceling it and I wouldn't have to deal with it anymore. To make a long story short it never got cancelled I had to get the attorney general invovled..at&t told me and the attorney general that it was cancelled and taken care of. I have since then received two bills and had two people tell me the account is still there and active..Going on 9 months of dealing with the WORST customer service I have ever dealt with. I will never do business with at&t unless every other cell phone and internet company goes out of business.

    eec18 2/16/12 8:23PM



    The same thing is happening to me. This is a mirror of what I am going throught right now.

    Bad Mad 2/17/12 12:25PM
  • Did not honor 29.99 bundle price for phone and internet. Charging me $55 a month and my internet is so slow I feel like I went back 15 years to an old dial up modem. Absolutely horrendous and customer is a complete joke. This is truly the worst company ever. On top of this if I cancel the service they state they will charge me $150 for early termination. I truly believe it is worth it but I'm still fighting.

    ctrue 2/16/12 11:05PM
  • I signed up to get at&t internet June of 2011, and before the internet was hooked up I signed with comcast(very good service!!!) and cancelled with at&t and sent them back their hardware. They told me the account was cancelled. Then a couple months later I started receiving bills. Everytime I talked to multiple customer service reps they told me they were canceling it and I wouldn't have to deal with it anymore. To make a long story short it never got cancelled I had to get the attorney general invovled..at&t told me and the attorney general that it was cancelled and taken care of. I have since then received two bills and had two people tell me the account is still there and active..Going on 9 months of dealing with the WORST customer service I have ever dealt with. I will never do business with at&t unless every other cell phone and internet company goes out of business.

    eec18 2/16/12 8:23PM
  • Since we changed to Uverse, we have had nothing but problems for two months. They had to run a new wire for our service and put it across the road on Dec. 15th and it is still not been buried like they keep telling us. The line is also in the neighbor's yard across the road. They did not put our phone, TV and computer on one bill. Had to call about that and was suppose to be activated 2/15. Never told about a back-up battery until we called about the phone bill. 2/16, the phone is dead. It was working until a computer called and activated it which had already been done. Called about the phone, they can't get it working and sending a technician. We are fed up with Uverse. If we had known all this, we would not have changed. If it keeps up, and the wire is not buried as promised and the phone doesn't work, we are going to cancel all services with ATT. There are better companies than ATT. They tell you one thing and then don't do another. Even the line technicians tell us how sorry ATT has become, and we are finding that to be true.x

    Hulon Howard 2/16/12 3:25PM
  • Horrible customer services, they lack of competence and professionalism, horrible, horrible, etc; calling I I’m calling several times (almost 20) to customer service since 15 days, and the problem have not been solved yet; twice my phone line had been cut off without any reason; already have installed u-verse u-450 and the “morons” are sending all the equipments again that I already have and there are more complaint……, etc

    Julio 2/16/12 2:45PM
  • I can honestly say that the customer support for Uverse is the worst in the universe!! Twenty to thirty minute hold time to get to someone, then the accent is so thick you can barely understand them, then they said they have fixed the problem, you call back in a week and find out their is no workorder for the issue and the current customer service person will absolutely take care of it and then in another week you have no results and on and on and on................

    Anonymous 2/16/12 1:27PM
  • U verse installed Feb 14 and next morning the dvr receiver went out. Have called guy that installed twice and left voicemail, but no response as of yet.

    Allan 2/16/12 3:58AM
  • AT&T is refusing to honor the bundle discount prices for my 12 month contract. I have a letter stating what those discounted prices should be and have contacted representatives by phones numerous times without resolution of the problem. Now my bill is being jacked up every month. From what I can tell they are saying that the discounted prices are removed because I do not have wireless cellphone service with them. BUT this bundle was not sold with a wireless phone-rather a home phone, internet, and Uverse. I am so disappointed in this company. I have been a loyal customer for years and a former stockholder. Three different times I was to receive a return call from the company and all three times this did not happen. I had even considered getting a wireless phone with this company and now definitely will not. I have had such problems with paying online that I will now ONLY write a check so I can have the receipt. What has happened to this company????

    Anonymous 2/15/12 9:08PM
  • After 13 hrs. & 15 min. on the phone, (over several days time)talking w/8 different techs and 4 "tier 2" supervisors; plus being connected to McAfee 4 or 5 times, I finally reached a tier 2 person that got me hooked up with McAfee Security.
    This young man needs recognition and a reward - Kevin ID# KR014W. He was very helpful, patient and persistent in his efforts. I told him thank you over and over and told him he was a blessing. All of your people were polite but lacked the expertise. I certainly feel I should be given a reimbursement for all this time, frustration and stress on my blood pressure, as well as the time I was without the use of my computer for about a week and a half.

    Anonymous 2/15/12 8:19PM
  • I agree this Uverse customer care department is a joke!!! I am here at home looking at a blue UVERSE ATT logo on my TV and no one can seem to get my new install up and running. I was promised on several occassions a call back....still waiting. And they speak to you like you are trying to sell them something. Also the lack of knowledge is a joke because the right hand do not know what the left is doing. They speak against one another and its mind blowing.....I am so dissappointed with the service

    Deloris 2/15/12 7:47PM
  • TOTAL CRAP...

    They sent me my SELFinstall kit where I have to install my internet by myself and still charge me a $50 setup fee, just for someone to simply go and turn the box from outside. RIDICULOUS. The equipment never showed up UPS left it at my door and by magic it was gone. I called them and informed them about what happened they reinbursted my money and I thought we where square. That was December 15 2011

    Now they(AT&T) sent me a bill for $139.20 for the install kit. Todays date is Febuary 15 2012. Come on. They even said that I need to file a claim with UPS for the kit. Just got off the phone with UPS they said thier policy is that the sender(AT&T) is responsible to file the claim.

    SAVE YOU FUSTRATION AND MONEY.

    COBHOBAROBLOBIE 2/15/12 3:31PM
  • I've never seen a company with so horrible customer services: incompetence and lack of professionalism; could say att-uverse is good, customer services horrible again.

    Julio 2/15/12 10:31AM
  • I have an automatic payment set up on my uverse account. It is to be taken out on the 15th of the month or later. This month it was taken out on the 14th of the month which created a problem in that bank account. The service person I talked to (Law #LE2047) tried to tell me it was taken out earlier because February has 1 less day than other months. Ridiculous!! If I set up my automatic payment to be taken out on the 15th or later, then it needs to be taken out on the 15TH OR LATER.

    Anonymous 2/15/12 10:18AM
  • I was calling to AT&T to lower my payment. One of the customer rep provided me a promotion plan and gave me a discount if I ordered the highest speed. I received my bill yesterday and realized that I have to pay more than what I used to pay before. I called in again today and a staff told me that they upgrade my plan. That why I have to pay more. I told her that I called to lower my payment not to upgrade my plan.
    I am thinking to cancel AT&T services. Their services are terrible. I am very not happy of their services and products.

    Evanston Customer 2/15/12 9:46AM
  • ATT installed cables in one unit of my duplex. Now the other unit lost cable service (Time Warner cable). The ATT techician messed up and disconnected the other service.
    When I called customer service, I thought I was talking to a Zombie, incompetent, does not know how to conduct conversation, lost. Pathetic, shame.

    Anonymous 2/14/12 9:09AM
  • I hate AT&T i just moved and was told all i could get was AT&T i ordered on 12/29/11 and i still don't have internet first self install date was 1/26/12 can you believe this never have i waited so long for an install date. needless to say the 26th came and went they said i was listed as having a land line when i was very clear that we were a cell phone family next install date 2/6/12 same thing they said some phone number kept showing up new date 2/13/12 this time a technician was going to come out well here it is 2/14/12 and i still don't have internet this time the exscuse was i was only scheduled for a self install no technician? they have $100 of my money and i still don't have internet i feel like i'm in the twilight zone we'll see what happens today.i'm seriously thinking about moving again we are currently in a mobile home and they won't let us have cable only dish and AT&T

    chochers 2/14/12 6:08AM
  • Today I canceled the ATT Uverse Service.
    I was a customer for 8 and started with a promotional rate of 29.99 for 12 months. I moved to a new apartment (I moved few blocks away) and asked for the service to be transfered which they did and assured me that I will still have the promotional rate active since I am within the 12 months period and keeping the same account number.

    Since then and for the next two billing cycles I was charged the full rate of 48 and when I called they told me they can not do anything about it and the promotional rate terminates on a transfer.

    I was not told that when I asked for the transfer (and paid for it).

    I canceled the service today.

    rbash 2/13/12 10:06PM
  • Billing for ATT Universe is sent electronically. This information is supposed to conveyed by the installation tech; the guy or gal who installs the lines, modem, etc. If you don't get an initial bill, check your spam box. Also ATT and ATT Universe are billed separately unless you combined. This is a totally confusing system. Finally, ATT Universe customer service is automated, so be prepared to answer questions from a computer that may or may not figure out why you are calling.

    Temporarily Frustrated In OH 2/13/12 4:39PM
  • I hate uverse since it never seems to be easy to pay them, and I keep dropping service anyway. my immediate goal is to figure out how to cancel my account and take my bussiness else where. After being a loyal wireless customer since they baught out cingular I am thinking of leaving them and going to another Iphone wireless company to keep them from ever making money from me again

    rdrake@att.net 2/13/12 12:08PM
  • An AT&T Uverse salesman showed up at our door three times. On the third time, we finally let him in, listened to his sales pitch and agreed to have a bundle (Uverse TV, internet, home phone) installed. This was in December, and the earliest installation date available was January 3. My wife and I agreed to wait, but we specifically told the salesman that we did not get off work until 2:30, so installation had to be after that time. On January 3, the technician came at 2:15 (of course no one was home) left a note on our door, and left without installing the service. After several attempts to reschedule, the earliest date we were given was Jan. 28, almost another month. We waited again. On Jan. 28, the tech showed up and told us he could not install the wireless DVR the salesman had promised us earlier. We agreed to allow him to proceed anyway. After working for about an hour, he told me that AT&T's signal was not reaching my house and that he had to call a second tech to fix this problem. He said he was going to lunch, and that he would return after the second tech finished his work. The second tech arrives, worked for about 30 minutes, and assured us that the service would be up and running TODAY. The first tech called and said he was on his way back to our house. About twenty minutes later, he called again, and said that the computer was showing that our installation was complete, and that it was impossible to pull up the service order, so he could not return to finish the work. I AM SICK OF AT&T. I don't know how they stay in business with this kind of horrible service.

    RWilson 2/12/12 2:31AM
  • I'll never ever use At&t service again. Terrible.....
    worst choice.....
    They should go out of business.

    I don't want to say too much about At&t. sick of them. Hate to talk with them on the phone for hours. Totally waste my time.

    AT&T S..s 2/11/12 6:49PM
  • uVerse technical support is absolutely the worst technical support I have encountered for any product in my life. I will leave AT&T as soon as my contact is up. I was a happy Comcast user for 7 years and liked the AT&T Uverse DVR functions. They have excellent technical support. I signed up for the uVerse Triple Bundle. I have been with uVerse for 4 months now and can say this is absolutely the worst technical support I have encountered for any product in my life. These people do not listen to your questions, and then the answers they give a from another universe. These people are untrained, unlearned and helpless. They also have a great difficulty with English as all support is in Asian countries.

    Anonymous 2/10/12 2:04PM
  • Probably no need to pile on here because AT&T clearly doesn't care at all and will do nothing to improve customer support but...just had uVerse installed and the tech disconnected my land line in the process. Called support and they said they would fix it in 24 hours and call with status. 48 hours later, no call. Called support, got disconnected 4 times. Why do I only get disconnected when calling a phone company? Finally got through to a tech who said my phone is just fine! Called the tech who did the install and she said she disconnected the phone because the uVerse order didn't include phone service! Wanted the two techs to talk to each other to work this out but they refused!!! Also, the support person I talked to had no record of any of my previous calls!! This isn't even funny. This is just plain stupid. What is it going to take to shake this f'ing company up?

    justsaynotoatt 2/9/12 4:29PM
  • So far i have been highly dissatisfied with your customer service..I have been trying to get my password reset for my email and nobody seems to want to help me. I have a lot of emails that are important to me so i dont want to change my email address just because i am 76 years old i seem to be treated like i'm senile.

    Anonymous 2/9/12 11:17AM
  • Installed Att Uverse 6 days later than promised. They flat out lied to me twice. After install my google home page wont load with out error 404. Called tech support and they say its a computer issue, I agreed as i can make any other page, besides google, my home page and it will load no problem. But this didnt happen untill after I installed ATT Uverse. Tech support does not have a clue, kept saying its a computer issue. BS. Wish we had another way to recieve internet in this area but we dont. So I'm stuck with crappy tech support from ATT. that don't know how to fix what could be a simple fix. Very unhappy with ATT, WOULD NOT RECOMMEND ATT UVERSE TO ANYONE..........

    Mad Shiner 2/8/12 5:48PM
  • Their service has not just declined...it has plummeted...Everything has totally changed and not for the better. It was like a bait and switch to get people to switch to them, establish a decent reputation and then pull the rug out from under their customers. Not only do they not provide customer service, the outright lie to their customers and NEVER follow through. They are as bad as (or worse then) TWC was several years ago when they were rated worst in the country (and not just in their industry)...Someone needs to let JD Powers know! How the hell they are still getting top ratings with them beyond baffles me!

    sbrown79 2/8/12 4:40PM
  • ATT uverse customer service is a joke. I hope someone that can actually make decisions is reading all the complaints. I have spent over 6 hours on the phone (on Hold) to have 15 minuts worth of talk time to an idiot. This was in 5 phone calls. I was happy untill the trial period expired. My bill went up from $145.00 a month to $220.00 When I called to adjust, I was told no. You will have to remove services to get to your old price. That funny because when I sighned up, I was told "call and we will adjust to old price or beat it". Well, I did not get the same price or services. I went down on all my service and the price is still more than the original price. Time to change to another service. ATT DOES NOT CARE ABOUT ANY CUSTOMERS, DO NOT USE ATT!!!!!!!!

    HOUSTON CUSTOMER 2/8/12 4:07PM
  • This is THE worst customer service I have ever called. I called several numbers and was on hold for several minutes close to an hour each time, and after all this waiting it goes to a wrong person or it gets disconnected. I spent 4 days to call them and get my bill adjusted. There were many wrong entries in the bill.

    Anonymous 2/8/12 2:00PM
  • poor at resolving problems with cable service
    poor customer service response
    poor phone time management
    poor service tech knowedge
    just don't seem to care about clients time when it comes to solving their problems
    not very willing to give credit for down time and inconvienence
    very poor managed company

    Anonymous 2/8/12 10:56AM
  • I signed up for auto-pay. They cancelled my service and charged me $30 to 'reinstate'. I asked why I'm not getting a paperbill. They told me I'm enrolled in paperless, yet logging into the website it clearly states I'm on a paper bill. The rep told me a paper notice of the pending disconnect would be sent, but no notice was ever mailed and I verified online that my mailing address was right.

    I'm going back to Comcast. Maybe they weren't the best but they are 100X better than Uverse.

    cbGoAwayUverse 2/7/12 11:18PM
  • Customer service what's that. This company is a joke. I had service for a month and I can't get anything fixed right. They added free HBO and CINEMAX like I was suppose to get and didn't. When they add it my bill went up because it was a differnt promotional plan wtf. I should've knew better when I didn't get in stalled on the day it was scheduled. I spent 1 hour on the phone to get that figured out. They need to give service for free just to ever redeem themselves. If you think your gunna save money don't bother you will regret it.

    luckyfox74 2/7/12 12:50PM
  • this is the worst co. i have ever done business with.I am a new customer.i have not been able to get on the internet .i have spent 15 hrs anf 5 days on the phone.i have your 14.95 uverse service.it does not work.i have paid ur bill for $204 and have not had service for 1 day.I have been told there is a bug in the modem.on ie and google it make an attachment tothe home page or any address og "cig-----ha" and comes up with msg from att.No one knows how to fix it.my name is chester meyeroff 305 932 5607.or chestermeyeroff@gmail.com.please make it work or discontinue the service by 2/10/12

    chestermeyeroff 2/7/12 10:38AM
  • Signed up for service on 12/15/11 and was given an installation date of 1/30/12. Tech came right on time and installed the equipment. He spent all day and then informed me that he could not port my tel number and would be back 3 days later and gave me his number. He never showed up after I called him numerous times. Called customer service 6 times and was told the next available install date is 4/16/11 which is 3 months since I signed up. I'm still in the process of cancelling the order and have been on hold for 45 minutes already. Save yourself the trouble and don't sign up with U-Verse! These reviews are real.

    TG 2/7/12 7:37AM
  • AT&T HAS THE WORSE CUSTOMER SERVICE OF ANY COMPANY IN AMERICA THERE HAS TO BE SOMEONE THAT WE CAN COMPLAIN TO TO DEMONOPOLIZE THIS GONGLOMERATE. SOMETHING THAT SHOULD TAKE 15 MINUTES TAKES 8 HOURS AND 2 OR 3 DAYS TO ACCOMPLISH IF I COULD REACH OUT ND TOUCH THEM I WOULD BE IN JAIL FOR ATTEMPTED MURDER. THESE PEOPLE ARE UNBELIEVABLE PLEAS TELL ME WHERE I CAN GO FOR HELP
    TOMMIE NEALS
    TOMMIENEALS@HOTMAIL.COM
    708-954-7228
    I WOULD APPRECIATE ANY ASSISSTANCE

    Anonymous 2/6/12 11:21PM
  • My husband called At&T a whole month ago.They said they were going to send us a self installation box in 7 to 10 business days. Then a few days after that my husband got an email saying they were sending someone out on Feb.6th to hook everything up after we already paid for the damn box. A month later the box still had not arrived. We called today, Feb.6th, to see around what time they were coming to hook up our internet.We told them we had never recieved our box and that they had better bring one over when they come to install it for us or we would cancel our service to them. They said they would send it to us. Even though they said that a month ago. They said the technician would be there from 1-3pm. Around 1 on Feb.6th, the same day we called At&t, the UPS guy showed up with our box. We think that At&t had it sent right away so they didn't have to send anyone because a technician never came! Our box said we couldn't even hookup our internet until 8pm which is ridiculous! My husband hooked it up himself but the directions At&t gave us did not even help, he just figured it out himself. I am hoping that we have no more problems with this company after all the waiting and problems they gave us for something so simple as just sending us a box since they seemed to send it the day we called and complained. What the hell did they take a whole month for?

    ConfusedOne09 2/6/12 10:35PM
  • I just spend two hours and twenty one minutes on the phone with At&t. The last time I was transfered, they were closed. I have tried to get my bill straight for the pasted five months with no results. Every month they promise it is fixed and it's not. No one person can help you with everything, you spend most of your time on hold after being tranfered. I will look forward to cancelling my service tomorrow. I'm totally fed up.

    Anonymous 2/6/12 4:37PM
  • Recently kept losing wireless Internet connection (on average twice a week). AT&T rep informed me that I needed new gateway router and said it would be delivered in 3 working days on a Tuesday. I waited until that Wednesday and phoned customer service to inform them that it had not arrived. I was informed that the router was back-ordered and would not arrive for 7 more days. The router did arrive on the 7th day. However, when I connected it I had no phone service but tv and Internet worked fine. AT&T rep arrived the next day and cut the line that was coming in from the alley and tried to charge me a $55.00 service charge. I phoned customer service when he left and was informed that charge was bogus as technicians must run new lines in order to charge a customer.

    Anonymous 2/5/12 10:29AM
  • I spent an hour and half on the phone with a customer service tech on Monday night, 01/30/12, after 20 minutes of navigating thru an automated system. The end result, according to the tech, was that I had a defective cable box. He then told me about the wireless cable box and that for a one time flat fee of $49, it would be at my house on Wednesday, 02/01/12. My order number was 305567232A. Well, Wednesday and Thursday came and went with no delivery and no call from AT&T. I checked my order status on line Thursday night-rather than go thru the automated 20 minute ordeal again-and found that no order existed. So on Friday, 02/03/12, morning, I spent two and half hours on the phone with AT&T techs, billing people, internet people,etc.. I was trying to find out what happened to my wireless cable box order. Finally, a tech lady told me that due to where our home was located, wireless service was not available. I explained that the tech from Monday night is the one who informed me about it and ordered it for me..now its not available in my area. Needless to say, I was upset as I explained to her that I was hosting a Superbowl party on Sunday and was counting on the new wireless cable box. The tech didn't seem phased and responded by telling me she could get me a regular cable box on Monday. I asked for the complaint department several times and was informed that there wasn't one. I asked to speak to a supervisor several times and was told that she didn't have one. I then got passed around five more times to other AT&T people-each time having to give my account number, my home phone, and my pin number-then of course the how may I help you today line...Never have I experienced anything like this. We have u-verse, internet, home phone, and six (6) cell phones all thru AT&T right now...come Monday, different story...

    Anonymous 2/4/12 12:15PM
  • I had a call today that att will NOT be able to install my u- verse connection on Feb. 6th as had been previously confirmed!!! I am having my old service cut off on the 4th, in anticipation of your service being installed on the 6th!! No reason was given and no date was given for WHEN we would be able to get it installed! Please advise why the delay and how long before it will ve rescheduled!!! We would not gave cancelled our previous service if we had known about the delay!!! We would appreciate your earliest
    Installation date!!!!
    Thank you!

    Christial Harstick 2/3/12 9:08PM
  • At&t is a joke they lie to me and i have waisted over 20 hours on the phone in 7 months and they still cant get my bill correct

    AT&TYOUSUCK 2/3/12 3:42PM
  • I have been with AT&T for 53 years starting as a worker for Western Electric then Lucent Tech.
    until finally using Bellsouth service as my land line, well in Oct. 12,2011 AT&T just desides to cut my phone service off along with my DSL service and then told the only way to restore service was to switch to U-Verse but action would only be seen in roughly 30-45 days
    meaning being without communication for that time period, but wait !!! now it gets better, I now filed complaint with PSC (Public Service Commission) and they gave AT&T 48 hours to respond to case # guess what ......no response !!!!
    Now for pricing of U-Verse Internet Only, I contacted many AT&T rep. told various prices
    actually went to the corporate office in Atlanta, Ga. and explained specifically what I wanted in service and was told no problem
    but next online bill came and STILL!!!!! wrong Maybe one day they will learn how stubborn their software really is and give customers some due respect.

    Anonymous 2/2/12 8:23PM
  • Uverse VOIP telephone service is TERRIBLE! As soon as I am done with this crummy contract, I'm going back to regular phone service, even though it is more expensive. Way more dropped calls than cell phone service.

    Plus, it as deceptive advertising: There was no explanation that the phone service was VOIP. I'm sure it was in the fine print, but it wasn't explained to someone who didn't dig through the details. I would have never signed up for a VOIP service.

    Also, I had ATT regular phone service before going to Uverse. I won't be going back to ATT when I go back to regular service.

    Ken Javor 2/2/12 11:45AM
  • No phone, no cable, no internet.
    On hold for 30 mins before I talk to customer service.
    I will have to wait two days for someone to come to my home.
    If I conducted my business the way AT&T does, I would go broke.
    I'm calling Comcast today!!

    John L 2/2/12 8:55AM
  • The absolute worst in customer service. You must call in every month to try and fix your incorrect bill. Nothing gets accomplished. Ever! Then they have the audacity to try to sell you more of their awful services. That would be terrific! I would love to spend several more hours while they screw up more of my services.

    GrayCon 2/1/12 12:05PM
  • I am trying to reach a customer service.
    I am on hold since 20 minutes.

    I called nearly 5 time have same issue.

    It is really worst service i found.

    Anonymous 2/1/12 10:16AM
  • trying to get my bill corrected since switching from at&t to At&t uverse. they can't get it right!They were supposed to get me a promotional rate and ended up not switching the phone too. Now they are saying because the phone was just switched I can't get the promo rate. Not my problem! It was their mess up! I have been on the phone about 8 hrs total.

    fishingmac 2/1/12 9:13AM
  • In November 2011, I signed up for ATT Uverse internet service for my home.
    I was offered a $100 rebate gift card
    to compensate for the $100 I paid for the modem. I requested the rebate on December 4th via the internet to ATT. I was advised that the $100 rebate would be mailed Jan. 15th, 2012. On Jan. 31,
    I called the rewards center to obtain
    status of the rebate. I was told that
    my rebate was disqualified. I think that
    rather strange business practice for a
    company, ATT, that had offered it to me in the first place.
    Needless to say, I am highly dis-satisfied with ATT's cavalier, robotic decision making without examing the facts in the file in front of them on
    the computer. I had to ppractically break their arm, metaphorically, to get them to reverse the decision (honor their
    promise), and refile the rebate. I was then told, it would take 4 - 6 weeks for the card to be mailed. Why do I not trust ATT? They will burn you if you let
    them get away with it.

    Wake up ATT ! 1/31/12 7:30PM
  • was apprehensive about switching from Cable One to At&T U-verse, but I decided to give it a try based on the cheeper prices and extra channels they offered. Unfortunately, it was one of the most frustrating, time consuming, stressful technical moves I've ever made! I had U-verse for less than 24 hours when my phone, cable, and internet services went out. I spent that very first night waiting on the phone for over an hour. Come to find out, the original tech that installed the services, failed to install my wireless adapter and failed to connect my modem proplerly. Oh by the way, it took the tech 5 hours for installation, and he didn't even clean up after himself! I could go on and on how horrible U verse has been for my family and I, but I've waisted too many hours dealing with them already! PS...U verse service is a joke!! Don't do it!!!!

    yo mamma 1/30/12 3:51PM
    don't ever use this number. It wasted me 30 minutes and still can not get me a customer representative. (spent 20 minutes waiting on the phone to just get to talk to someone who can't even speak English, asked me all kinds of account information and all he could do is transfer me to another specialist. You realize your service process doesn't even make sense.)

    luowang 1/30/12 11:34AM
    Great number, was answered immediately and routed (via voice robot) to the appropriate help within 2 mins. Thanks, Lil' Owl!

    HELENE 1/29/12 12:38PM
    Had UVERSE installed Dec. 29, 2011. Ordered the Package U300 with 12Mbps for a total of $84.00 a month for 6 months (Special Promotion)
    Went to check my bill today and it showed a $234. 72 charge. WTF !!!
    When I called to rectify this, I was rudely berated by some accented CS rep. (Probably from India, Thanks AT&T for moving jobs overseas)who argued with me, interrupted me several times and basically told me the bill was pro-rated for 2 months and included taxes and fees. She then pulled up my account and said she does not see that a bill had been generated yet for my account. Another WTF!!! How can I see a bill and she doesn't?!! She then transferred me to collections, whom also did not see a generated bill. Collections transferred me to another Dept, which said "AT&T offices are closed, please contact between 8am and 4pm Monday through Friday. It's over AT&T.
    This company acts like a government entity.
    Lazy, inconsiderate, and full of it's self.
    Guess I'll go back to Cable.

    Scammn2 1/27/12 5:31PM
    I need HELP ASAP!! I have had a problem with my service since 1-15 and have spent 10 hours on the phone to try to resolve this as of today. I was just on hold to the retention dept for 1 1/2 hrs then dropped.

    If I dont get reselution of my problem today I will go back to DISH, not that anyone at AT&T cares.
    My cell phone is 775-771-5994 if you want my business call me.

    john diamond 1/27/12 10:50AM
    This is Brian Schrock. I have been a customer of ATT for years and spend hundreds of dollars each month on your services. I had a recent horrible experience that ended well but leaves a very bad taste in my mouth. I would be hard pressed to recommend you to anyone at this point....In fact, I am more likely to actively campaign against using you.
    Here is my story. Back in November my wife called to request support because we are adding onto our house and needed to move some of your equipment. The account person we spoke to said that it would cost $50. You visited our house and set us up perfectly for what we needed. No additional estimate or mention of addional costs were discussed during the visit.
    Fast forward to yesterday (jan 25, 2012). My services were disconnected because of unpaid fees. I agree that I owed the monthly charges but I discovered when I talked with your organization that an additional approx. $300 had been added to my bill for equipment and service fees. To discover all of this and dispute these charges to approx. 2.5 hours of my time on the phone and I was past between at least 8 differnt individuals and several departments. At approximately 7:10 pm eastern standard time when I finally seemed to be getting somewhere, the final two people I was working with on that day informed me that the departments were now closed and that I would have to wait until the next day to get things addressed. The last two people I was working with said they were supervisors: Brenda ID# bb6887 and Mario ID# md1806. They were becoming frustrated with me and told me that there was nothing else they could do. They were unwilling to restore my service, even though they said that they understood and would credit me back the next day. My daughter had homework to do and she needed the internet. Your people became rude. They committed to me that they would call back immediately the next morning. Mario never called back. Your organziation seems very departmentalized, unable to deal with customers needs, and inflexible.

    The only bight spot was the next day (January 26, 2012)....which also indicated how poorly the night befor went for you organziation. Remember, I just spent 2.5 hours and spoke to 8 or more people the night before all asking for the same information, requiring me to explain my situation again, etc. On January 26, 2012 this started over again with 2 more people ( Julie and Calvin). However, I did finally get to somebody that seemed to understand and who was willing to take care of business. It still to another 39 minutes to resolve my problem but Carlton (ID# CS241p) immediately grasped the mistakes made, took ownership, credited my account, and restored my service. Amazingly, unlike the night before, he was able to do this all by himself and did not need to transfer me to a department that was already closed. Thanks Carlton! Booooo to the rest of the 10 people I talked to. Batting 1 for 11 on customer service is not a good average.

    Perhaps you would like to think about how you escalate issues in your organzaiton and how rapidly you can respond to fixing problems once the solution is agreed to. Telling me that a department is closed and I will have to wait until the next day is rediculoues! Carlton was empowered to solve problems.

    Feel free to contact me....I would be happy to give you more details so others don't have to suffer like this. Brian Schrock, Indianapolis In. 46256. 317-997-5510 Schrock@lilly.com

    Anonymous 1/26/12 11:30AM
    They have the worst customer service. They can't fix the problem and they will not give you a credit until they fix it??? 12-15 hours of my time on the phone, waiting for 4 tech visits, with no resolution. We haven't had TV or internet service since before Christmas and all they can offer me is another technician and $15? REALLY? What a way to treat a 3year customer. It's time to switch back to TWC. How sad!

    Anonymous 1/25/12 8:36PM
    I will be free from ATT Uverse in 40 hours, counting down the time. If you are considering changing do not walk away from their offer run away. I have spent a minimum of 20 hours on the phone as well as 4 service calls (4 hour Window) with one no show appointment. The problem remains with service after all that time. I spoke to a supervisor (I think) who was sending out his best guy. The gentleman was very nice, however if that is the best they have they need a lot of help with their service techs. I had to direct him outside (that is where the problem was). I called customer service and was offered a service and time disruption credit of $13.00 service and $25.00 for my missed service appointment. So my time was valued at a little over $1.00 per hour. That may be the going rate for the customer service personal in the 3rd world countries that I spoke to (They were all nice) however my time has a lot greater value. The internet goes down every other day and the UVerse HD at least once a week. I have only had service since 11/1/11. I really wanted this change to work. We went all in with AT&T full home bundle as well as 4 cell phones. I guess TW doesn't look so bad after all. I still have 22 months of cell phone bills. The cell phones have been great however it still has AT&T on the bill

    Big D 1/25/12 6:47PM
    i have called about a reocurring problem. i can not get any help. i am getting tired of my phone cutting out on me durning important phone calls. this entire att uverse program sucks!!!

    orvdog 1/25/12 11:38AM
    I used the tip to tap the "#" key over and over, and I got a live person right away. Of course I waited for a l-o-n-g time. I found a local company to replace at&t by googling "alternatives to at&t. The difference in service is amazing! Give it a try.

    fletch22 1/23/12 12:17PM
    Having unbelievable troubles with my new Uverse!! Installed Saturday, then on Sunday, the sound and picture were not synced up, so mouths were going and the sound followed. Tech came out and replaced the recorder box and we found it helped the problem. Then Sunday night, I turned off the power switch behind my TV (supports Bluray and DVD equipment and found that I did not have any Internet or TV. Discovered that the tech had powered the strip on so he could us the outlet for the Tower Modem plug. So in solving that issue, I switched the power strip on and found that my Internet and TV's were still not working. I was on the phone again w/ ATT Support Team in Phillipines @ midnight, only to be told that there systems were refreshing and they could not book a service appointment for me. Today is Monday and I've been on hold for over 20 minutes waiting to talk with the Uverse service to set another appointment for in home service.
    Not a good start.

    Anonymous 1/23/12 11:18AM
    I love that a person here keeps saying things were scheduled fir 12-12-12. You do realize that's 11 months from now. I love my uverse cable!!! I will never go back to time warner. And, I know the correct date.

    Anonymous 1/23/12 9:31AM
    I say its time for a CLASS ACTION law suit. They have taken my money and cancelled my service at the same time. I have speant 10+ hrs this week on hold, cut off, or transferred to "this dept is now closed"... and now when i dial in, the system recognizes my number, gives me no options (because i have exhasted all of those) and i just go in to "the office is closed". When the office is open, they take payment, but disconnect service, and when i do get a half way live person on the phone, they tell me i cancelledy service. THEN.... they tell me they cant take any confirmatiin codes for payments... OK ... so let me get this right ATT.... take my money under a contract, you disconnect service, and make it impossible to get a refund for what I paid for? Id say, that is against the law. Add some mental anquish on top. Good luck all you folks writing.... I know what my next move is.... :/0

    Anonymous 1/21/12 8:23PM
    I was told that my bill would be $139.00 per month. I just got my first bill for $368.87 and can not get through to a human. What is the extra $229.87 for? No answer BUT they will answer if I pay them a fee of $38.00! BS

    sarah39183 1/20/12 3:27PM
    I went to an AT&T store to purchase my son an I-phone for xmas. While I was there I was talked into getting U-verse. HUGE mistake!!! Installation date was 12-12-12 first tech showed up saw the job and decided it was too much for him and left. 2 days later another tech showed up, did the install and after 3 hours left.

    Later that night we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was origionally INSIDE of the TV is now hanging out of the TV with broken wires and the u-verse cable is attached to the box hanging out of my TV. In addition the DVR's in the bedrooms didnt work. I called AT&T immediatly, and the nightmare began.

    On 12-28-12 15 days after the install, the new DVR finally arrived in the mail for ME to install in the bedrooms so we can at least watch TV in there. after 2 to 3 calls a week all averaging 1 to 2 hours and lots of complaints because I still had a broken TV in the living room AT&T decided to send out someone to look at my TV. He arrived 1-13-12, 31 days after the install. Turns out, he was only the manager for the tech that was at my house. He proceeded to take many pictures with his cell phone of my TV and then sat there turning it off and on 20 or 30 times. I asked him what he was doing and he said... "Im trying to get that white line it is making with my cell phone. I knew right then I was in for a long drawn out fight with AT&T. Just as I suspected, 2 days later I learn that the manager that was at my house decided it was not AT&T's fault and my claim was denied. ARE U KIDDING ME???

    I have a perfectly fine working TV never had 1 problem with it, and the very same day AT&T was here doing an install all of a sudden I now have a broken TV with broken plastic and stuff hanging out of the back of the TV and they want to convince me they didnt do it? then they send me a bill in the mail for 240.00 saying I have to pay for a month in advance for service Im not getting. HUH? Today is 1-20-12. It has been 38 days since AT&T was in my home, 38 days with no TV in the living room, 38 days of calls and complaints that are getting me no where, 38 days of grief, 38 days of being forced to watch TV in our bedrooms, TV days of no more family nights watching movies together. I even went directly to the corporate head quarters. they gave me a case number and said someone would call me with in 48 hours. That was 7 days ago. No one has yet to contact me from there either. I made 3 phone calls in the last 7 days to corporate offices and still nothing. I just keep getting the same message, from the same lady.... HE GOT YOUR MESSAGE HE WILL CALL YOU. When?? next month? next year? I havent had service since you were in my home yet you are expecting me to pay for this service?? really??? Im getting myself a lawyer, Im going to go to the TV news stations, and Im going to get results one way or another. I want my TV in the living room fixed. PUT IT BACK TO WHERE IT WAS BEFORE YOU WALKED IN MY FRONT DOOR. Anyone know a good lawyer send him my way please

    unhappy customer 1/20/12 12:03PM
    i like UVERSE but i cant handle att's horrible customer service, so its just not worth it

    Todd 1/20/12 11:01AM
    AT&T HAS THE WORST COSTUMER SERVICE EVER! THE REPRESENTATIVE HAD THE WORST ATTITUDE. IM SO GLAD I DONT HAVE TO DEAL WITH THEM EVER AGAIN.
    THANKS FOR HELPING ME FIND THE CONTACT INFO...

    Anonymous 1/19/12 3:49PM
    Ditto...worst experience ever. Hours on the phone. Cancelled all my services with AT & T after being a customer for most of my adult life. Just loved trying to get through to a "barely able to speak English" CSR who kept insisting I missed my appointment. No way I was here, even explained to service person that the new modem hadn't arrived therefore no installation was possible. I hope I never have to do business with these people again. Only saving grace, when I did get English speaking CSR's they were polite.

    Anonymous 1/19/12 7:30AM
    "Customer Service" This is a joke. With absolutely no exception, ATT&T has the worst customer service I've ever seen. Nearly impossible to locate a phone number on their website. Their online "troubleshooting" does not function in any way. After an hour on the phone trying to troubleshoot, technician schedule to come today between 4-8pm. No show. When i call office at 8:15 to report that no one has shown up, after being on hold for 30 minutes, am told that he will be here before 9:00pm. Now 9:18, have been waiting for nearly 5-1/2 hours. No thecnician, and office closed. Not my first terrible experience with them. Probably my last, however, will be changing services this week.

    IhateATT 1/18/12 10:20PM
    I am now relizing there is no such thing as customer service.....First, why am I talking to someone in south east asia? I have continual problems w/my att uverse. You call & get automated service(?) & they do not put you thru to a live person. Now, how qualified are these "trouble shooters"? I feel like I am talking to someone who is running from the law or maybe they are in prison....I am still on the phone waiting for a person to come on so i can make a "formal" complaint to a real person. Looks like there is no one coming to the phone. Must be scared of what they may hear...Ok, I finally hung up after 50 mins. I think I am going to shop other services. Bye,bye att............

    gramsx3 1/18/12 4:01PM
    I am trying to get information about my account. I do not have the password or ID so I am trying to call customer service. Clearly they do not want to take phone calls. They make it very difficult to get the number and then you call and you are placed on hold with the absolute most irritating music possible. I have now been on hold for 30 minutes when they said it would be 10. I am ready to tear the equipment out of my house and ship it back! I can't answer most of the questions below because I CAN"T GET A HOLD OF THEM!!!!!

    Anonymous 1/17/12 5:29PM
    The absolute worst customer service I have ever experienced. Expect several hours if trying to get anything answered or resolved. My billing is continually wrong; today was the last straw; I'm shopping for options now.

    Last Straw 1/14/12 3:55PM
    I just canceled my "service". Was supposed to have it last Friday, but every day that I have called, they give me a different reason as to why I am not up and running. I live in an apartment, that is already set up for Uverse internet. I was told by one technician that my actual service start date is not until 2036. Not a typo. He didn't even laugh. He said "Ma'am, that's what it says" I spend 14 hours on the phone on the past week talking to support and nobody has been helpful. What a bummer that I cannot get any internet now :(

    Fed Up 1/13/12 10:31AM
    Terrible awful customer service within the the last 3 days I have spent a total of 9 hrs on hold and one service call sat home 4 hrs for and no one showed up, now waiting for the 2nd service tech who was suppose to be here at 8 and its now 9:15.. This is an ongoing issue with no tv and the only credit they can give me is 25.00 that is crap I have gone with out tv for 11 days now..

    archery91 1/12/12 7:17AM
    This program is crap! You have technology but no techs or equipment to figure out the problems. My
    husband spent 4 hours on the phone and a level 2
    tier technician could not tell us whats wrong! Hows that for service! The last technician told us to go to Verizon!
    It might not be a bad idea
    Elizabeth

    Fred Mitchell 1/11/12 9:33PM
    Boycott AT&T! The customer service is the worst I have ever seen. I called 5 times today and was disconnected every time! I was calling to remove a $150 charge for a new Uverse Gateway that I have never received (but ordered over 3 weeks ago)!!! Boycott AT&T! This is the only way they will learn they must treat their customers with respect!

    elaebs 1/11/12 6:25PM
    Fastest way to get an agent is to provide your name and number CLEARLY to the automated system. Don't use speaker phone or cell phones as the background noise distorts the call. If you give your information to the system properly you will get a person fast. Being drunk, slurring, or not speaking proper english will put you in a loop.

    I reached an agent in about 5 minutes, was transferred to tech support but thats because i asked for customer service not tech support.

    Reviews below are all stupid because all of the information you're all griping about is in the terms of service found at www.att.com/tos2011 in which you all agreed to everything you're complaining about.

    Perhaps you should read what you agree to before you complain :)

    Anonymous 1/11/12 7:38AM
    I must be one of the lucky ones because thank God I've not had any problems with my bundle service. The longest I've been on hold was two minutes. AT&T has been a lot better than my cable company before it.

    AG 1/10/12 1:06PM
    I ordered uverse internet's promotion of $14.95 a month. When the equipment did not come in on the day it was supposed to, I called to inquire. I was told that there was a delay from the manufacturer due to a hurricane. Funny, we are not even in hurricane season. It will now be arriving 3 weeks later. I then checked the status of my order particurarly the charges and was very surprised to see that the monthly fee was not the $14.95 promotion I signed up for but $38.00 a month plus a $100 charge for internet gateway equipment and a $36.00 installation fee. The two charges ($110 and $36) were never disclosed during the initial order call. It took me over 35 minutes of holding to cancel the order. I am glad I was able to cancel before any other hidden charges were sprung upon. Not a good impression.

    Anonymous 1/10/12 8:22AM
    Why is a contract which was signed in June of 2011 not binding to AT&T as well as to us the customer? How can you just randomly change the U100 program in the middle of our contract?

    Anonymous 1/8/12 10:55AM
    Put my U-verse account on vacation hold and could not access my e-mail. After hours on the phone finally had someone admit they have been having problems. Was just now on the phone waiting for tech support and was cut off as it is 5:00pm and offices are closed. Needless to say after a week of run around from one department to another, I will be looking for a new provider. I can't include my ATT e-mail address as it will not go through, just gets returned.

    rileys mom 1/7/12 3:11PM
    I am sitting at home in front of my computer once again with no Internet service or cable. My service was off fir six weeks straight two months ago. Customer serve would finally answer after at least an hour wait on hold to tell me it was my equipment. They schedule to send equipment twice. Nothing ever came. This is after waiting three weeks. The the sent out three technician that could not fix the problem. Another two weeks. Then a tech finally shows up after six week and fixes problem. Then I was promised an adjustment for my weeks without service. Instead of an adjustment I got a bill almost 4X what it should be. And now my service is down again and I can't get a rep on the line. Between my cell contract and home services, I'm paying at&t a car payment indefinatly and I can't even speak to a rep about this crappy service. Someone please start a cable company based on service. There is no way that it could cost any more than Im paying now!!!! No more monopoly!!!! They treat customers like crap!!!!

    JC 1/5/12 3:05PM
    what a joke -----service --you must be kidding me
    a simple call to get the remote control replaced because the volume buttons don't work
    turned into huge joke in my office as coworkers
    listened in on the speaker phone.I was transfered 3 times and each time had to go thru
    the same questions and spelling my name when
    the computer already had that info from my phone #.I own a service company and used this phone call to show my people what we will never do to our customers.
    30 minutes of holding and being transfered resulted in me hanging up wondering why I
    chose this company to send $180.00 a month
    to

    Phil Stegenga
    616-399-1737

    Anonymous 1/5/12 2:12PM
    Don't even bother to call "customer service" - it apparently doesn't exist except somewhere in vast expanse of cyber-space.
    It'll be easier to chase down an ATT service van somewhere if you really want an answer from a real person.
    In a word..... it SUCKS!

    Anonymous 1/5/12 1:24PM
    OMG! This is the worst customer service I have ever had. Every 8 minutes an operator comes on the phone and says "I can't help you. Please hold while I transfer your call." It's a good thing I have the day off.

    REALLY???

    Anonymous 1/5/12 12:33PM
    Worst customer service line I have ever experienced. I initially called to generate a repair but was quickly reminded after over an hour how much I hated their customer service system. I have now been on hold again to reschedule but it has taken so long, I have decided to cancel. The hold message keeps referring you to their web site and the website refers me back to this phone number. Still on hold...Dont use if you have any other choices.

    Uverse customer 1/5/12 11:01AM
    I would like to thank tech. support on a email problem I was having on 1/4/12. I was suppose to get an email to express my opinion on service. If I got an email I could accidently deleted it. I was having a problem on receiveing & sending emails.
    The tech. solved all my problems & I just
    want to see that she get recognition of the service she provided me
    Mary Ann Miller
    email address mandatax@swbell.net

    Anonymous 1/5/12 10:10AM
    The worst customer service I've ever dealt with. I cancelled my UVERSE account in October and paid all outstanding bills. Today I got a call from a collection agency that said they were collecting an outstanding ATT Uverse bill. I told them I'd deal with ATT. I've been trying to reach someone for the last 5 hours. I get put on hold for 30-45 minutes, then get transferred at which time I get cut off. A communications company? More like a "non" communications company.

    Anonymous 1/3/12 2:36PM
    I was told my service for AT&T U-Verse would be connected in one week. 4 Weeks and 10 agents later, I am still waiting. This is the worst company to ever to business with. They have horrible service and even worst customer service. The "supervisors" can't do anything and they just keep transferring you to another agent to see what they can do. I would never do business with them again. Go with any other company!!!!!

    David 1/3/12 8:45AM
    I have had the same exact problem during the past 6 weeks. I spent a total go about 12 hours on hold & then talking to different people @ different departments to fix the problem: intermittent service on my phone & internet services w/ AT&T u-Verse. In additions, twice, repairmen were supposed to come but failed to show up AND failed to call me. They were no-shows way past the delegated time slot.
    Finally, after wasting all my time & not being able to use my telephone nor internet service reliably for about one month, I think u-Verse finally determined that the source of the problem was on its line to my house.
    About 3 years ago, I stopped using Comcast because its service was bad -- but they never kept me on hold for up to 2 hours!
    After speaking to technical support, I asked many times to speak to Customer Service. No one ever transferred me to them nor does its number appear on the website. This is totally unacceptable. I can't even reach someone to give me an adjustment.

    Ellen Rampell 1/2/12 6:22PM
    In the 50 years with AT&T I have never had to make a call because of a problem...certainly not so with UVerse...19 calls since June 3. The confusion within the system is apparent and it is no wonder that AT&T is at the bottom of the pile when it comes to Customer Service. No one knows what the next department is doing...so frustrating and quite frankly I feel sorry for the poor people that have to make excuses for the incompetence. It would be a shame to lose a customer that has been with AT&T for 50+ years but it's going to happen because I'm tired of the long telephone waits and conversations each month and then to wait again for someone else because the first person doesn't know the answer.I'm also very tired of talking to India and not understanding what they are saying, and I just love the cobra music. I am a little sad about leaving AT&T , but mainly I'm disappointed with the confusion and incompetence withing your orgainization. I don't think you care.

    Magic Angel 12/31/11 1:28PM
    I had a horrible time today trying to get help setting up a new tv with my existing uverse service. Did online chat and did not get issue resolved. Looked all over website, found more on wiki than I did on ATT site. Finally got a number to try and schedule a home service appointment (willing to pay for it) and got transferred so many times, left on hold and when I did get to speak to someone I couldn't understand them, or them me. I'm trying to get this fixed for my 85 year old aunt. Terrible customer service. Still not resolved!

    Anonymous 12/29/11 5:40PM
    I have been on the phone for 30 minutes and still waiting! The first gentleman I talked to did not speak English. I am on hold for my 3rd "specialist". AT&T/Lucent made a big mistake out sourcing and are wasting customers time with ineffient service.

    Anonymous 12/29/11 4:21PM
    My internet has been down 5 days and AT&T can not get a technician to my house sooner than 10 days. This happened 3 months ago, during install, and they couldn't send a tech to my house for 14 days.

    That's a total of 1 month on two service calls out of three months service. This is preposterous!

    Unsupported 12/28/11 6:39PM
    Wow! I am extremely impressed with the Uverse service I just received! I was on hold for 15 minutes, but then when I got to speak to the agent, they exceeded my expectations! I had a problem with my DVR box, and they are sending me a newer model for free to replace that, and it is scheduled to arrive in 2 days. For my trouble in having to call, they are giving me HBO & Cinemax free for 3 months. I also ordered 2 additional wireless receivers for new televisions, and they are sending that all together with the new DVR so I will only have 1 shipping charge. He asked 3 times if there was anything else they could do for me. Very pleasant experience!

    Anonymous 12/26/11 12:34PM
    my name is Nancy Copen have an account through AT&T Uverse 200 and Pro internet have had it since August 2011



    recently had an outage Sat dec 17 called customer service and worked with a tech for an hour he offered to send out a repair man for sunday but my daughter was graduating from college so that was out. Settled for Dec 19 at 4 to 8 pm. Stayed home waiting and waiting no one came no phone call nothing. I had not started christmas shopping or anything instead stuck at home waiting and for what ???? nothing happened Called again and was told the appt was cancelled because there was an outage in the area and they wanted to check that out first. before coming to us. Swept under the carpet..... called again the next day and was told there was still an outage and still WORKING On it. RUBBISH. a tech called my husband the next day and said someone was coming out at 4:00pm tech showed up at 5:20 checked the box in 5 minutes and came in and said your definitely out Really duh???? and when I asked him about outages in the area he was very offhand said he had been all over. He put in a ticket for whatever my repairs needed and said it would happen the next day. Thursday morning got a phone call and tech was working on it at 915 am. was up by 11:00- am VERY VERY POOR customer service if that is what you call it no communication. I am ready to walk want the account adjusted for the days missed and as far as I am concerned the amount is to go up in Feb 2012 that is rubbish pay for what SHODDY customer service??? A sales clerk that approaches me in my home in September and wants to "explain all the wiring in the back of my house: when I explained I approved the change and already Had Uverse, he checked his clip board and apologized. Left hand doesnt know what the right hand is doing. Want adjustment to the account the package cost to stay the same as it is now with the billing, and free landline with the all the bells and whistles and my verizon account is up in April 2012 free mobile phones 4 of them with unlimited minutes messaging and internet touch tone phones to be exact with no additional cost to the package. the price is to stay the same for as long as i have the package. My latest bill is 90.00, You think I am joking I am not, 100% furious and that will stay that way. A formal apology does not cut it. Being swept under the rug like an insect is NOT the way to customer service. By the way when the techician was here in August putting this in several of my neighbors approached him about service. days later I saw the AT&T truck by the area. SO my installation got you ADDITIONAL customers.

    Anonymous 12/23/11 7:57PM
    Have to say that I had a great experience this evening due to Shawn. Yes, it did take an hour for the whole process to be completed, but hey, he fixed what was wrong with my TV OVER THE PHONE! I think that maybe a tad more patience is needed from people. Possibly b/c I am 56 years of age & have more patience, I found my experience to be more positive as a whole.

    Anonymous 12/19/11 9:01PM
    Never aware of a contract with U verse internet, now you are trying to charge me 150.00 called 2 different times with no help. You are the worst company ever and really need to hire some people in customer service with a brain. When you do not make a customer aware of a early termination fee then there should not be one, I call that unhanded and shady business dealing. Will tell everyone I know not to do business with you ever!!!!!!!!! I will not be paying this bill now or ever!!!

    Anonymous 12/19/11 10:53AM
    Done with with this service. Never showed up this morning to fix the distortion and when I called (after waiting 45 minutes) they said I did not have a service request. Very poor service for a very large price.

    Anonymous 12/18/11 11:24AM
    I hate your customer service or shall I say lack of.I called and was put on hold for 2 hours while I was switched from one idiot to another then on to India.What a joke you people are.I hope you cannot acquire t mobile or else they will become as stupid as your company.

    Anonymous 12/13/11 8:24PM
    I called your office at the 800 number and was left on hold for more than 20 minutes and then they hung up on me!!!!!!!!!!!!!!!!!!!
    I asked to cancel my Uverse connection as I been with you for one year and it has never worked!! I want to be disconnected from the service as well as credited for not receiving the services since I started with you! Hilda Tunstad

    Anonymous 12/13/11 6:24PM
    In my opinion, AT&T Uverse has the worst customer service of all the phone, tv, internet, voice service carriers.

    sensemgmt 12/13/11 7:34AM
    Re: U-verse box that does not respond and a ridicules charge of $48.00 to talk/chat with a service person. The longer I am associated with At&t service, through any of their product lines, the more I am dissatisfied with the products, warrantees and service. My bill increases and the product/service quality decreases. I am eager to sign-on with a TV/Phone/Internet company that has integrity with their promotions and service. At&t is very disappointing and will be held accountable someday.

    L 12/12/11 2:22PM
    Your overall customer service sucks...lies, promises, monumental hold times and always....nothing. What a HUGELY disappointing, and FRUSTRATING experience in trying to get back my overpayment of $344 since 8/10/11. Today I'm on my third "CREDIT" bill to an account that does'nt exist.. and my money is down to $211 FOR WHAT? YOUR EQUIPMENT AND SERVICES ARE ACKNOWLEDGED AS RETURNED AND DONE!!!! SINCE AUGUST!!!!!!

    djar 12/10/11 4:25PM
    I am now without a phone or internet connection because of their scheduling error! 6 phone calls, numerous CS reps, managers, and supervisors. Hours on hold on hold to get an expedited install date.... NOPE. you'll just have to wait your turn till next week. WHAT? Oh that's right, nobody works on the weekends anymore. Was this another one of Obama's bailouts?

    MAXED OUT 12/9/11 4:56PM
    Support in Louisiana is awful. Support hangs up on you after it is clear that you won't be falling for their 7 circles of hell questionnaire, designed to weed out the weak hands holding the phone.

    Save yourself a lot of grief and pass on this.

    JimInLouisiana 12/8/11 7:28PM
    Let me transfer you to the next level of we've fooled you, sucker, is how I would describe this company's attempt at customer service.
    Frustration doesn't begin to explore the service experiences I've had with AT&T/UVERSE. I firmly believe their mantra is to do whatever they can to stop phone calls from coming in - all they do is transfer you further on down the line. On several different phone calls I've had to make, I wait roughly 15 minutes to reach a live person just to learn I don't have "uverse" on the line even though this is the correct phone number to call. I am transferred approximately 5+ times more before I'm actually connected with a uverse rep. In between the incorrect transfers I am still holding 10-15 minutes at each juncture. Yesterday's phone call clocked in at 1 hour 55 minutes and 46 secs before I had a UVERSE rep - who incidentally could not provide any sense of satisfaction towards resolving my billing issue. No one in AT&T/UVERSE customer service seems to want to honor and stand by the any service code. RECOMMENDATION.... CHOOSE DISH or COMCAST no matter the cost.

    Anonymous 12/8/11 11:28AM
    There is no such thing as "customer service or appreciation" with this company only the super voice mail HE'LL! I was hung up on by Noelle for no reason and this after being on hold for 22 minutes of the total 28. Called back spent over 1 hour 8 minutes 46 on hold to get no satisfaction from Joel, only the standard customer placation. No satisfaction, not even the courtesy of a lubrication with the standardized scripted talk. Perhaps when dealing with intelligent people, you should try to confirm some level of intelligence in the employee that is speaking for your company.

    holztexas 12/5/11 7:25PM
    The customer is always right, wrong...

    If you like being treated like a second class citizen/ customer, ATT is the provider for you.

    If you only desire to speak to automated telephone support, ATT is the provider for you.

    If you enjoy the inablility to settle any sort of dispute whatsoever, ATT is the provider for you.

    If you're enamored by offensive and threatening business letters, ATT is the provider for you.

    God forbid you should decide to upgrade your services with them because they'll continue charging you for both the old services and new ones.

    After 6 prision-like years of services (if you know what i mean), I'm sending it all back. Good riddance.

    ATT, this is my last act as a paying customer, and it's only befitting that I let everyone know how wonderful you are!



    Regards,

    Hope ATT fires you Dimitrious from Sales, Service and Billing (phone click)
    provider for you.

    If you're enamored by offensive and threatening business letters, ATT is the provider for you.

    God forbid you should decide to upgrade your services with them because they'll continue charging you for both the old services and new ones.

    After 6 prision-like years of services (if you know what i mean), I'm sending it all back. Good riddance.


    Hope ATT fires you Dimitrious from Sales, Service and Billing (phone click)

    TheFeds 12/5/11 2:16PM
    Held on for 25 minutes the first time. Aftwer 6 minutes the second time, I gace up for tyoday. Will try again on Monday. AT&T must not have enough staff today??

    Had a picture issue a month agao. Tech called and saifd they have identified that an issue exists. Comes to house, says issue was minor and he fixed it extenally but i still had picture problem. He said he sees some wires that are taped but need to be crimpped. I said., oh Ok, they are AT&t wires so i figure, they installed them for phones so....no problem right?

    Tech said no charge, sign here to show I completed the repair and youll get an emailed copy. Next thing i know, I get an email showing a 50 dollar charge.
    Called about 1 month ago after being billed for a service call.It was about 3 days after receiving the emailed bill. Customer service said the bill had not yet entered the system so call back in about a week. I now have the bill but can't get them on the phone today. May soon say goodby to AT&T TV, phones and internet.

    Anonymous 12/3/11 1:44PM
    Since 10-15-11, I have talked to numerous employees with AT&T U-verse, attempting to resolve a problem that I have had with Connect Tech. On 11-3-11, I finally talked with Rose, who informed me that due to the many problems that I have had with trying to resolve this problem that she would waive the termination fee and that I would not have to pay the $15.00 monthly charge. However, on my 11-23-11 bill, I saw that I still was charged with the payment for 10-23-11. When I called this morning (12-1-11, and talked with Maria, she reviewed my bill and informed me that I did not owe anything. However, she transferred me to another department. After waiting 10 minutes, Mason came on the line and informed me that I still was charged $15.00 for the month of October. He also informed me that my first payment would be $299.50, which was contradictory to the amount that Mr. Jones from the Atlanta Center had informed me on 10-15-11, who told me that he would give me $100 closer's reward and a $75 discount on the installation fee. According to Mr. Jones, my 1st payment would be $25. However, when I called back and talked with Selena, she informed that these discounts were not listed. However, she would give me a $100 discount for the month of December and a $78.73 discount for January. I am grateful for the actions of Selena. However, because I was still not satisfied with the charge of $15.00 for the month of October. I called AT&T again. When I was connected to an AT&T customer service employee and asked to speak to a manager to file a complaint, the AT&T employee hung up on me. Therefore, I am writing to file a complaint to state that I am very dissatisfied with poor customer service, lack of professionalism, the amount of time to resolve service issues, and the extent of deception that your AT&T/U-verse employees will go to persuade someone to convert to U-verse. Because of my dissatisfaction, I really do want to discuss this matter with an AT&T customer service supervisor.

    Anonymous 12/1/11 2:57PM
    I have never seen anything like this my internet suppose to be $29.00 a month but they keep taking $92.00 from me a month.I pay my mom cell phone bill every month on time now they turned her phone off charged her $1200.00 and said we havent paid in 4 months what a rip off on a senior.

    malc 11/29/11 9:03PM
    I'm laughing at all these comments.
    I work for customer care at a different big name company. So I have an idea of what's going on.
    but people complaining about the automated system? It's because there's possibly tons of people calling at the same time to a limited amount of agents. Why limited? Because people are outraged that we are forced to outsource to other states and countries for help. It's not good enough.
    Honestly... if you stop talking and think ... common sense will get you pretty far :)

    Mrs DoubtFire 11/28/11 11:03PM
    NOT RECOMMENDED!!!! HORRIBLE. I TRIED FOUR MONTHS AGO AND AFTER 2 WEEKS USING THE SERVICE I REQUETED THE CANCELATION AND RETURNED THE EQUIPMENT AS PER THEIR INSTRUCTIONS BUT THEY NEVER CANCELED THE SERVICE AND THEY KEEP CHARGING ME AND CHARGING ME. FOR THE LAST 2 MONTHS I HAD TO CALLED THEM EVERY WEEK REQUESTING THE REVERSE OF CHARGES. I ONLY RECEIVE FROM THEM THE APOLOGIES FOR THE INCONVENIENCE AND PROMESES THAT MY NEXT BILL WILL BE CERO BALANCE, TODAY THEY SENT ME TO COLLECTION. THERE IS NO WAY TO GET RID OF THEM.

    Anonymous 11/28/11 7:50PM
    Called Friday because my service has been freezing up and skipping. So we got an appt Saturday but unfortunately I forgot so had to rescheduled for today ( Sunday ). Before getting off the phone, I asked the gentleman if it was going to cost me anything for them to come out. He said no, unless a dog has chewed up the wires. So I was ok for them to come. well technician came out changed my connectors and he said he has to charge me $55. And problem isn't solved.

    Mejoca 11/27/11 3:59PM
    Cannot say enough bad things about service here. Unreasonable wait times to talk to a human, re-routed 4 times for one call, wrongly charged for services never recieved, harassed on my voice mail by their automated system for payment that was not owed. DO NOT,DO NOT, DO NOT use AT&T's services!

    Anonymous 11/23/11 8:16AM
    AT&Y customer sservice sucks! I have been waiting on the line for more than 40 minutes and I got disconnected! I thought maybe it was from my side but I called 6 times and every time after waiting for a long time I have been disconnected!

    Anonymous 11/21/11 2:09PM
    Once in a while a CS issue will arise that when a company completely ignores you because 1) they don't know what to do 2) switch you to another dept because, again, they don't know what to do, or 3) the CS agent is so rude, that you want to go the extra mile to get a company's attention. This is one of those cases; and all we wanted to do as a family is purchase AT&T's U-Verse package. I have been in CS and GPM positions with fortune 500 companies and I am a very patient person. With this last point made, enough is enough; AT&T's elaborate CS needs to get back to the basics - support the cusotmer, not establish a website or call service that directs inquiries and concerns down a black-hole, never to be heard from again.

    In general, we are the only house in a large sub-division that does not have U-Verse. After numerous attempts, and even having people show up at our home numerous times, we have not heard anything back; and when we follow-up it shows in the U-Verse CS system that we never requested service. We have explained the same issue to too many peolpe, which now makes it clear - AT&T does not truly care about their customers or potential customers.

    I am in the process of writing a letter to AT&T's CS and S&M management groups; and I will be copying competeing companies so that they can see how their competition handles customer issues. For those that read this they may be thinking, oh, another disgruntled customer looking for a quick fix. With this said, to the contrary, this is to send a message. Getting angry and making phone calls is not an option at this point.

    If any reader has contact info within the AT&T organization please forward for use. Please be confident that the information received will be appreciated and will be used wisely.

    Sincerely,

    Thecommunicatingcustomer

    Thecommunicatingcustomer 11/20/11 11:23AM
    I have tried to add services to my viewing and have had no results. I had asked that several movie channels be removed from my services and then found out that many others were removed, as well.

    I want to have some of those stations back and need a listing of programs available and other info. Please call me.

    251-661-3151
    Carol May

    Anonymous 11/19/11 7:44AM
    I have to agree with this poster 100%. ATT must have the WORST customer service in the planet. I installed U-Verse internet and phone service on Sep. 15 and now I'm being billed for $369.00. I called to get an explanation of these charges and first I had to talk to a "robot", then (after waiting on the line 10 minutes) I was transferred to a live agent whom (after another five minutes) told me she could not take care of my problem and transferred me again. After another 5 minute wait, another agent came on and after another five minutes she told me that "because this was a U-Verse account she couldn't help me either" and she had to transfer me to another rep. At that point, I expressed my frustration through the use of some choice expletives. I was transferred again, this time to someone in India, who I could barely understand. I ended up hanging up without resolving my problem (and ready to commit suicide).
    I wonder how many heart attacks have been caused by the irresponsible and inept service of ATT. I am convinced they have set up this system on purpose to frustrate the customer and make him/her give up. All this, while they make billions in revenue and thumb their noses at us. This company should be hit with a class action lawsuit that hurts them big in the pocket.

    Anonymous 11/17/11 7:54PM
    AT&T has the hands-down worst customer relations of any consumer company that I have ever dealt with. Despite their appearane of accessibility, It is often impossible to reach anyone who can actually help. Case in point, this evening I engaged their (Indian) chat specialist who sent the canned welcome message and then disappeared. 30 minutes and not single helpful comment, action, nothing.
    To get to this help gateway, you must first complete the AT&T application for help, name, email address, phone number, account number, secret question, password. Get by that and what is he first question your assistant asks? "Who am I talking to?" (before disappearing)!!! This outcome is typical.

    Richtsd 11/16/11 9:25PM
    Ok, so I actually got on here to TOTALLY bash Uverse because every other time I've had to call customer service it's been hell, but the guy I got on the phone today was awesome. I was on hold for about 3 minutes and he took care of my issue so quickly. Anytime he had to put me on hold he'd say "I need to put you on hold but I'll be back in 90 seconds, I promise." I scoffed at that the first time, but he really held to it! He had to transfer me to someone else but let me know that he tried to take care of it himself so that he wouldn't have to transfer me but wasn't able to make it work. He seemed to be very sensitive to all the complaints from the other end of the phone. I wish ATT would hire more people like this guy!

    lizziebaby22 11/15/11 7:54AM
    We had decades of trouble free service from AT&T on our landline that all went to hell when we moved just a few miles away. We couldn't keep our old number so we chose our new number(for a charge, which was OK)but the referral gave callers a different number that had been automatically assigned. In the next six weeks we lost either local and/or long distance service on several occasions, each lasting several days - the problems seem to occur at the end of the week and not be resolved until the following Monday. on each occasion we spent from one to three hours total time on our prepaid cell phone trying to get it resolved. AT&T reps kept telling us the "order is still open" or something similar and couldn't believe that we had actually already had service connected - one rep pretty much said it wasn't possible and that we must be getting calls to another number. That was the same rep who told me I had to call a different number if only long distance service was affected but the number she gave me was long distance (once again I had to burn up cell phone minutes since I couldn't use the land line). A few times the problem was blamed on billing issues of the person who previously had the number and they were always confused about our address. The reps didn't have much info about our previous calls and we had to go thru the process of choosing our level of service three times within six weeks. On the most recent occasion after 4 days of no service I got kicked to 5 different people, each one saying the problem was with another department and none of whom had any of the history or information we had just provided to the previous rep. I have to say that some of the reps were patient and polite tho others were defensive and couldn't care less. they are obviously working in a system that is designed to sell product, not serve customers. I couldn't even attempt to deal with it online at the At&T customer service site because I tried half a dozen different passwords (all polite)and each time was told to pick a new one.

    mm 11/14/11 2:56PM
    I have spent a good part of 3 hours today just trying to start service. Spoken to at least a dozen people just to get the answers to some simple questions that I new the answers to but wanted to confirm. Disconnected 3 times. I give up. I am going with Road Runner or someone else. I thought maybe I was on an episode of the Twilight Zone. I dont see U-Verse making it with this kind of customer service.

    I thought I was on an episode of 11/14/11 1:37PM
    Ditto for all the below. Nothing more annoying than patiently navigating their recorded algorithm for fifteen minutes, none of which choices really match your real problem, then hearing "all representatives are still busy helping other customers, please hold and you're call will be answered in the order it was received" for another 15-20 mins., then being connected to an agent that still cannot provide a service (international channel) that you've been paying for many months, but not receiving.

    slaverson 11/14/11 11:02AM
    Yeah. This is the worst company I have ever had to deal with too. I just started my own company so I haven had time (during their business hours) to spend HALF the day to get through the right person. I still need to call back because the one hour I spent last week, getting sent all over the place, did not do anything. I guess there are a couple of different "TV" types, fast,etc... Who cares? I just wanted to CANCEL my cable, didn't think it should be so difficult, wrong! Finally go the what would be the right department and they couldn't find my account?? Really? So how come it's existing and I am using it then? They couldn't search for anything under my name or the address... Unbelievable. I am so looking forward to wasting a whole day soon to just cancel the darn thing. Annoying!!!!

    Good luck every with your problems with AT&T.

    LumiereSD 11/12/11 5:54AM
    PRAY that you never have to call ATT Customer Service. It's the worst experience you'll ever have. They'll run you in circles forever. It took OVER an HOUR to report a defective gateway!

    I have the U-Verse internet, but ATT will NEVER sell me anything else...EVER!

    Eric 11/11/11 10:01PM
    almost from the start att could not retrieve our phone # from ourprevious carrier. i took over a month to get our phone. i was quoted a price of $166 a month for my bundle of high speed internet, which is slower than my previous supplier. sports channels were misrepresented. asking bout the NFL package i was assured i could watch any game i wanted to. come sunday the NFL package was no more than a halftime clip show, showing scores as they happened. the remotes never worked correctly as theinstaller failed to explain anything except how to put the battries in the remote. at least once a day the screen goes dead saying all units in operation! delete another tv? we have 7 tvs and at night only 1 or 2 are being used and the signal is still lost because too many tvs are being used. if i pay for 7 boxes i want 7 tvs to be onat the same time if i choose so.i let att know i didn't want my name on the bill and cancelled my account and transferred it to my wife's name. it still hasn't been done and i receive a letter at least once a week and an e-mail or 2 demanding i turn the equipment in or being threatened to pay for the equipment. they can't comunicate with each other at att, because everytime i talk to a rep i'm told not to worry my name will be taken off as the subscriber but last week a bill with my name on it came for almost $400, seems our salesgil forgot to add $48 a month for internet. i signed a contract that read total cost $156 per month for 6 months then $166 per month till contract expired. the girl said our bill ws eally $198 a month. i calmly replied " why would i take on a new carrier who would charge me more than my previous supplier if i was trying to save money. when i try to contact them my e-mail # is not correct but they have no problem contacting me with their threats of billing my credit card against my will for equipment that should have been put in my wife's name. plus 1/2 the channels are ones we would never watch so i chose the 250 package but was advised the 350 pack had the NFL package. i don't mind paying for what i ordered if i could look at what i was promised and paid what i agreed to pay. this is strictly a big business taking a sigle customer and trying to force their power on that customer.

    mickyeggs 11/8/11 1:03AM
    From day one this has been HELL nothing was done right. There were three att techs that came out and told the main office the problem was in the office. It took three weeks to finally get me U-Verse and still problem after problem wrong account after account. I was having the payment coming out of my bank account each month 22.40 and still you screwed it up. sometime it worked. Then next thing you take the account cancel for good. Your office has four account numbers and I still don't understand the unprofessional service. I have send you a copy of the direct deposit papers. You took the money out yet you send me papers saying I didn't pay. I'm telling everyone how screwed up your company is for U-verse. It was a simple deal and your office fudge up badly. Your personal were rude to me and I would never do that to a paying customer just not good business at all. The service was more off than on that was really screwed up.

    thomas58 2u 11/7/11 10:47AM
    My first uverse bill was 700.00 yep charged for equipment and everything. Today i was gonna cancel, instead they upgraded my internet and charged my card 3 times for who knows what...... i will shout it all over facebook and wherever else i can, u verse sux

    Anonymous 11/5/11 6:02PM
    I have spent hours on the phone with U-Verse and nothing has been resolved! It is the worst customer service this 64 year old has ever experienced. I have been with AT&T since 1997 and will keep my cell service with them, but AT&T needs to address the U-Verse side of their business.

    Anonymous 11/5/11 1:56PM
    They keep you on hold eternally. There's a lot of, "I understand your problem" and, "We'll get that taken care of right away" and nothing gets done to correct any of the problems with the service. All they do is offer some free movie channels for a couple months to pacify you.
    Rather than going this route repeatedly, survey the neighborhood to see what service is working the best. If this puts you out too much, just keep puting up with the crappy u-verse service.

    Fed up to here 11/1/11 2:58PM
    All righty then, I had ATT DSL high speed internet, I switched to U-Verse. Originally they explained to me that it would cost $120.00 for the equipment. Two day later talking to my neighbor I learned that he had also switched but his equipment was free. I had not been hooked up yet so I called them and said that I had changed my mind I did not want it. When they asked why I explained that if my next door neighbor got free equipment then I certainly wasn't going to pay for it either. I got transferred.
    The new person I talked to explained to me that I should never have been told I was going to have to pay for equipment and that a mistake had been made and in fact I got free equipment and free installation.
    Okay two weeks goes by and it was hooked up. Another week went by and I was disconnected. I called and went through hoops with transfers etc... About an hour into the call I got an operator that explained to me that I was in fact overpaid and they would be sending me a refund of 48.00. Okay I got my refund in the mail and still have U-Verse service, good right??
    Wrong, because, for the last six months a collection agency has been sending me letters and calling my phone at all hours because, I owe ATT $120.00 so here we go again I guess. I think maybe a lawyer is going to be required to get the customer service I thought I was already supposed to be getting.

    Annonymous 10/31/11 12:09PM
    What a horrible customer service group. They hide the phone numbers, dodge behind automated systems, and transfer you endlessly, all the while disconnecting you from the line. What a bunch of jerks!!! Shopping for different compnay immediately.

    Anonymous 10/31/11 11:42AM
    literraly the worst experience of my life - every day i have spent +4 hours on the phone to a t and t, have had more than 6 technicians arrive on my doorstep over 6 days, and still no internet.

    there is no continuity between their customer service staff who have no idea of past conversations, cases etc and repeatedly ask the same things, and perform the same actions (which do not work).

    I would not recommend to ANYONE to use this disastrous company or service - it is truly the worst experience i have ever had.

    anneie 10/27/11 5:52PM
    Worst nightmare ever in dealing with any company. I ordered triple play back in April. They attempted to installed it in May. I have no caller ID on TV, U-verse TV service is non existent or sporadic. The bills are outrageous!! I have never had what I ordered. DO NOT GET U VERSE!!!!!

    fed up 10/26/11 11:30AM
    I have spoken to three service reps and one supervisor and none could answer my questions. The supervisor told me that he would call back the following day and conference call us with someone who may be able to answer my questions. He never called back.

    richardplasse 10/25/11 10:01AM
    No customer service available when needed.
    Television signal failure occurs constantly, no matter if it's Saturday or Sunday. You should help customers 7/24

    Anonymous 10/22/11 3:07PM
    I have been trying to get ATT Uverse to honor my contract since March 2011. It is now October I have to look forward to spending another hour or two trying to get someone to fix this nightmare. I've been assured over and over again by everyone I have talked to that they can see my bundle of U-Verse and wireless internet service but for some reason it is never processed. Instead every month someone takes payment over the phone for the amount I offered but when the bill comes it is double sometines triple. Why can't this get straightened out once and for all. I am sick and tied of all the false promises that are never followed through. My next step is to go public with this as I have kept a detailed log of everyone I have talked to along with the flier that was mailed to me that started this spiral. You may call me at my work number 847-546-8303 also.

    Anonymous 10/21/11 6:04AM
    Worse service ever. Intial setup, the equipment did not work. Paying more now and less channels than with Dish. Customer service number is hidden. Finally found the CSR number again. Requested one channel, to be added and told no. Poor customer service, faulty equipment...bye bye. Back to dish.

    Anonymous 10/18/11 3:06PM
    I purchased U-verse cable and the guide says Xl-Fa

    Anonymous 1/31/12 8:46AM
  • I have been an AT&T customer for 20 years!

    I recently requested new number be ported to an existing AT&T residential land line with AT&T DSL service. Rep advised that old DSL service @ $14.95/month would no longer be viable once new ported number becomes operational and insisted on an "upgrade" to U-verse service as well. Advertised U-verse monthly rate of $14.95, so I agreed to the switch on condition that there would not be any additional setup charges. AT&T rep confirmed same.

    Upon receipt of new bill a whopping charge of $63.

    Breakdown: Pro-rated charge for 21 days before "new AT&T 12-month billing cycle" takes effect @ $38/month = $27 instead of using advertised new monthly rate of $14.95/month

    Activation charge for U-verse service = $36 despite the existence of my original DSL service... in spite of the fact that it was AT&T's decision not to continue support for DSL.

    Spoke with their customer service rep for over 45 mins and could not get charges removed.

    Monthly rate on new bill still showing $38/month with no offsetting credit, instead of the advertised $14.95/month... apparently it will take 4 months for AT&T's billing system to reflect the true advertised rate.

    Meanwhile penalty charges keep accumulating at the incorrect rate of $38/month??!!!

    Anonymous 1/30/12 4:44PM
  • I was apprehensive about switching from Cable One to At&T U-verse, but I decided to give it a try based on the cheeper prices and extra channels they offered. Unfortunately, it was one of the most frustrating, time consuming, stressful technical moves I've ever made! I had U-verse for less than 24 hours when my phone, cable, and internet services went out. I spent that very first night waiting on the phone for over an hour. Come to find out, the original tech that installed the services, failed to install my wireless adapter and failed to connect my modem proplerly. Oh by the way, it took the tech 5 hours for installation, and he didn't even clean up after himself! I could go on and on how horrible U verse has been for my family and I, but I've waisted too many hours dealing with them already! PS...U verse service is a joke!! Don't do it!!!!

    yo mamma 1/30/12 3:51PM
  • Tried to call ATT Uverse so they would not change my due date on my bill! After twenty minutes and talking to three people, the representative hung up!

    DonHamady 1/30/12 2:49PM
  • The six people I had to talk to to disconnect service are pawns in AT&T's scheme to yank around their customers and make it extremely painful to disconnect service. You can't do it on the internet.

    Anonymous 1/30/12 2:19PM
  • don't ever use this number. It wasted me 30 minutes and still can not get me a customer representative. (spent 20 minutes waiting on the phone to just get to talk to someone who can't even speak English, asked me all kinds of account information and all he could do is transfer me to another specialist. You realize your service process doesn't even make sense.)

    luowang 1/30/12 11:34AM
  • This company is one of the worst! LONG wait times to even talk to a tech and when you do they cannot help. Paid for internet but still do not have it. Defective equipment and when asked if they could send a tech they wanted to charge me 150.00. I am going to TRY to cancel on Monday. Wish me luck.

    I have been an AT&T customer for over twenty years but this has been the worst experience ever! The company only cares about the income of the top CEO's! they do not care about customer service or customer reviews. They have become to big! I am out! I am taking my wireless service out! Cannot wait. Thank goodness I didn't change out my cable TV.

    wyhes 1/28/12 8:11PM
  • My uverse goes out completely at 12:30 pm and at various times of day/night thereafter.

    Despite the tech coming out here; completely rewiring from box to modem (15 feet away); the rotten service continues.

    The new replacement modem gets hot; so I switch modems; reset; and occasionally get back online.

    I wish to cancel my contract (I didn't agree to rotten service), but will be penalized with a large fee.

    Where is our consumer protection?

    ATT, I suppose, gives $$$$ to electeds to protect them and abuse us, the consumers.

    David Siegrist 1/28/12 11:38AM
  • Had UVERSE installed Dec. 29, 2011. Ordered the Package U300 with 12Mbps for a total of $84.00 a month for 6 months (Special Promotion)
    Went to check my bill today and it showed a $234. 72 charge. WTF !!!
    When I called to rectify this, I was rudely berated by some accented CS rep. (Probably from India, Thanks AT&T for moving jobs overseas)who argued with me, interrupted me several times and basically told me the bill was pro-rated for 2 months and included taxes and fees. She then pulled up my account and said she does not see that a bill had been generated yet for my account. Another WTF!!! How can I see a bill and she doesn't?!! She then transferred me to collections, whom also did not see a generated bill. Collections transferred me to another Dept, which said "AT&T offices are closed, please contact between 8am and 4pm Monday through Friday. It's over AT&T.
    This company acts like a government entity.
    Lazy, inconsiderate, and full of it's self.
    Guess I'll go back to Cable.

    Scammn2 1/27/12 5:31PM
  • I need HELP ASAP!! I have had a problem with my service since 1-15 and have spent 10 hours on the phone to try to resolve this as of today. I was just on hold to the retention dept for 1 1/2 hrs then dropped.

    If I dont get reselution of my problem today I will go back to DISH, not that anyone at AT&T cares.
    My cell phone is 775-771-5994 if you want my business call me.

    john diamond 1/27/12 10:50AM
  • AT&T U-Verse is horrible and that is an understatement. The customer service is horrific and you spend literally hours on the phone with these people. I am so sorry I decided to go for the bundle package. A big mistake.
    If you are considering it, don't do it!

    anonymous 1/26/12 2:10PM
  • Is it me or when a customer dare owes ATT money do they slow your internet connection down to a crawl until you pay in full? WOrst customer service I've experienced in many years. They should anwr their phone - "ATT...it's a pleasure doing business with us today...how may you help us?"

    Peter Grenader 1/26/12 11:48AM
  • This is Brian Schrock. I have been a customer of ATT for years and spend hundreds of dollars each month on your services. I had a recent horrible experience that ended well but leaves a very bad taste in my mouth. I would be hard pressed to recommend you to anyone at this point....In fact, I am more likely to actively campaign against using you.
    Here is my story. Back in November my wife called to request support because we are adding onto our house and needed to move some of your equipment. The account person we spoke to said that it would cost $50. You visited our house and set us up perfectly for what we needed. No additional estimate or mention of addional costs were discussed during the visit.
    Fast forward to yesterday (jan 25, 2012). My services were disconnected because of unpaid fees. I agree that I owed the monthly charges but I discovered when I talked with your organization that an additional approx. $300 had been added to my bill for equipment and service fees. To discover all of this and dispute these charges to approx. 2.5 hours of my time on the phone and I was past between at least 8 differnt individuals and several departments. At approximately 7:10 pm eastern standard time when I finally seemed to be getting somewhere, the final two people I was working with on that day informed me that the departments were now closed and that I would have to wait until the next day to get things addressed. The last two people I was working with said they were supervisors: Brenda ID# bb6887 and Mario ID# md1806. They were becoming frustrated with me and told me that there was nothing else they could do. They were unwilling to restore my service, even though they said that they understood and would credit me back the next day. My daughter had homework to do and she needed the internet. Your people became rude. They committed to me that they would call back immediately the next morning. Mario never called back. Your organziation seems very departmentalized, unable to deal with customers needs, and inflexible.

    The only bight spot was the next day (January 26, 2012)....which also indicated how poorly the night befor went for you organziation. Remember, I just spent 2.5 hours and spoke to 8 or more people the night before all asking for the same information, requiring me to explain my situation again, etc. On January 26, 2012 this started over again with 2 more people ( Julie and Calvin). However, I did finally get to somebody that seemed to understand and who was willing to take care of business. It still to another 39 minutes to resolve my problem but Carlton (ID# CS241p) immediately grasped the mistakes made, took ownership, credited my account, and restored my service. Amazingly, unlike the night before, he was able to do this all by himself and did not need to transfer me to a department that was already closed. Thanks Carlton! Booooo to the rest of the 10 people I talked to. Batting 1 for 11 on customer service is not a good average.

    Perhaps you would like to think about how you escalate issues in your organzaiton and how rapidly you can respond to fixing problems once the solution is agreed to. Telling me that a department is closed and I will have to wait until the next day is rediculoues! Carlton was empowered to solve problems.

    Feel free to contact me....I would be happy to give you more details so others don't have to suffer like this. Brian Schrock, Indianapolis In. 46256. 317-997-5510 Schrock@lilly.com

    Anonymous 1/26/12 11:30AM
  • They have the worst customer service. They can't fix the problem and they will not give you a credit until they fix it??? 12-15 hours of my time on the phone, waiting for 4 tech visits, with no resolution. We haven't had TV or internet service since before Christmas and all they can offer me is another technician and $15? REALLY? What a way to treat a 3year customer. It's time to switch back to TWC. How sad!

    Anonymous 1/25/12 8:36PM
  • I will be free from ATT Uverse in 40 hours, counting down the time. If you are considering changing do not walk away from their offer run away. I have spent a minimum of 20 hours on the phone as well as 4 service calls (4 hour Window) with one no show appointment. The problem remains with service after all that time. I spoke to a supervisor (I think) who was sending out his best guy. The gentleman was very nice, however if that is the best they have they need a lot of help with their service techs. I had to direct him outside (that is where the problem was). I called customer service and was offered a service and time disruption credit of $13.00 service and $25.00 for my missed service appointment. So my time was valued at a little over $1.00 per hour. That may be the going rate for the customer service personal in the 3rd world countries that I spoke to (They were all nice) however my time has a lot greater value. The internet goes down every other day and the UVerse HD at least once a week. I have only had service since 11/1/11. I really wanted this change to work. We went all in with AT&T full home bundle as well as 4 cell phones. I guess TW doesn't look so bad after all. I still have 22 months of cell phone bills. The cell phones have been great however it still has AT&T on the bill

    Big D 1/25/12 6:47PM
  • My business' fax line has not been working so I have been on my cell phone for over 2 hours with AT & T Uverse customer support and have been transferred 8 times...8 times!!! I only understood 3 of the techs who answered, as their English was so poor. They keep telling me to call the same 800# again and ask for "Telephone Line Repair". I have been doing this and when I ask they give me the same 800# to call back, this doesn't make sense!!It's beyond a joke and my business if suffering. Looking for a new service provider asap.

    Dave 1/25/12 4:37PM
  • i have called about a reocurring problem. i can not get any help. i am getting tired of my phone cutting out on me durning important phone calls. this entire att uverse program sucks!!!

    orvdog 1/25/12 11:38AM
  • NEVER GET AT&T U-VERSE. I can't stress this enough. AT&T sold me a modem when I signed up for internet and assured me that I would be able to use it when I got cable a few months later. 6 months and $120 later I now I have to rent a modem from them because the one they sold me is just for cable. At this time I tried to transfer the account to my boyfriends name instead of canceling because the sales person I spoke with said it was better for him as a save. At this time he promised to send me a $100 gift cert to my email. That never arrived. We also spend 3.5 hours on the phone trying to get the name transfered. Apparently we stumped the ENITRE sales and tech team with our "uncommon" request. To make matters worse we had the cable installed yesterday and within 2 hours the cable and internet were out because of "lost" signal. Horrible product, awful customer service, no employee training. Save yourself the headache, Comcast is worth the extra money.

    jviviano1 1/24/12 3:23PM
  • I spent almost 5 hours, talking to several people to get a billing error resolved.

    Anonymous 1/24/12 5:44AM
  • I have used AT&T from several years now for home, internet, and 4 cell phone accounts for my family. I signed up for AT&T Uverse in December 2011 and was assured that all activation and installation fees would be waived. When my first bill arrived this month it was a whopping $508 which included $220 fees for the cost of installation and a $36 activation fee. I spent nearly 2 hours on the phone with customer service and after threatening to contact their corporate offices and to cancel all services, I was finally told that the extra charges would be removed. Wish me luck!

    Disgruntled 1/23/12 3:31PM
  • TERRIBLE customer service!!! One month ago scheduled installation. Twice I took off work, a technician arrives and tells me that he cannot install in the house because there is wiring needed outside. I was very clear when I originally placed order that this was NEW construction. Both times after technician left, no one at ATT (was transferred 7 times one day), could tell me when, or if, the wiring outside would be installed. So, a week ago, I ordered DirectTV and they came out within 3 days. Then 3 days later, lo and behold, ATT shows up with no notice, digs up my new sod and installs wiring. Oh sure, they replaced the sod, partially. So, I call today to make appointment for internet only since I heard they bundle with DirectTV. I am told there will now be a $149.00 installation charge because ATT will not be our tv provider. I spoke to a supervisor and she said there is no way they can waive it. I missed four hours pay from work because they could not get their communication straight and now they want to charge me additional. I don't usually get this angry, but I am furious!!!
    I told her to forget it, cancel the order, and I want the wires removed from outside my house immediately!

    Cheri 1/23/12 12:09PM
  • Having unbelievable troubles with my new Uverse!! Installed Saturday, then on Sunday, the sound and picture were not synced up, so mouths were going and the sound followed. Tech came out and replaced the recorder box and we found it helped the problem. Then Sunday night, I turned off the power switch behind my TV (supports Bluray and DVD equipment and found that I did not have any Internet or TV. Discovered that the tech had powered the strip on so he could us the outlet for the Tower Modem plug. So in solving that issue, I switched the power strip on and found that my Internet and TV's were still not working. I was on the phone again w/ ATT Support Team in Phillipines @ midnight, only to be told that there systems were refreshing and they could not book a service appointment for me. Today is Monday and I've been on hold for over 20 minutes waiting to talk with the Uverse service to set another appointment for in home service.
    Not a good start.

    Anonymous 1/23/12 11:18AM
  • So today my local cable company came to install cable but could not do it because the uverse installation guys pulled all the cable out of my house or cut them. I now only have uverse cat5 cables running in my walls! The cable company only instals on outside walls so i now have to hire a contractor to rewire my entire house if I want to cancel the uverse!!! I wanted to cancel uverse because my original bill was 140 a month and now is over 220 even though I have reduced services as far as possible.... AT&T says they don't know why this has happened and are not offering any solutions!

    jenntlehr 1/23/12 10:31AM
  • I say its time for a CLASS ACTION law suit. They have taken my money and cancelled my service at the same time. I have speant 10+ hrs this week on hold, cut off, or transferred to "this dept is now closed"... and now when i dial in, the system recognizes my number, gives me no options (because i have exhasted all of those) and i just go in to "the office is closed". When the office is open, they take payment, but disconnect service, and when i do get a half way live person on the phone, they tell me i cancelledy service. THEN.... they tell me they cant take any confirmatiin codes for payments... OK ... so let me get this right ATT.... take my money under a contract, you disconnect service, and make it impossible to get a refund for what I paid for? Id say, that is against the law. Add some mental anquish on top. Good luck all you folks writing.... I know what my next move is.... :/0

    Anonymous 1/21/12 8:23PM
  • When ever i call for someone to look at my problem with my TV all aonce my TV clear up. Is that their way of getting my 55 dollars. I wish i had never try this service and make sure i tell someon else to leave it alone.. W eare already spending money and losing it i wish that someone would undestand that i am a single woman that is working and making it on my own and don't need people taking my money. Please Stop This Mess

    PeaOFF 1/20/12 3:49PM
  • I was told that my bill would be $139.00 per month. I just got my first bill for $368.87 and can not get through to a human. What is the extra $229.87 for? No answer BUT they will answer if I pay them a fee of $38.00! BS

    sarah39183 1/20/12 3:27PM
  • On 12-28-12 15 days after the install, the new DVR finally arrived in the mail for ME to install in the bedrooms so we can at least watch TV in there http://hilton-head.furnishedapartments.org/disney-beach-resort/ after 2 to 3 calls a week all averaging 1 to 2 hours and lots of complaints because I still had a broken TV in the living room AT&T decided to send out someone to look at my TV. He arrived 1-13-12, 31 days after the install. Turns out, he was only the manager for the tech that was at my house. He proceeded to take many pictures with his cell phone of my TV and then sat there turning it off and on 20 or 30 times. I asked him what he was doing and he said... "Im trying to get that white line it is making with my cell phone. I knew right then I was in for a long drawn out fight with AT&T. Just as I suspected, 2 days later I learn that the manager that was at my house decided it was not AT&T's fault and my claim was denied. ARE U KIDDING ME???

    hiltonheadguy 1/20/12 2:45PM
  • I went to an AT&T store to purchase my son an I-phone for xmas. While I was there I was talked into getting U-verse. HUGE mistake!!! Installation date was 12-12-12 first tech showed up saw the job and decided it was too much for him and left. 2 days later another tech showed up, did the install and after 3 hours left.

    Later that night we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was origionally INSIDE of the TV is now hanging out of the TV with broken wires and the u-verse cable is attached to the box hanging out of my TV. In addition the DVR's in the bedrooms didnt work. I called AT&T immediatly, and the nightmare began.

    On 12-28-12 15 days after the install, the new DVR finally arrived in the mail for ME to install in the bedrooms so we can at least watch TV in there. after 2 to 3 calls a week all averaging 1 to 2 hours and lots of complaints because I still had a broken TV in the living room AT&T decided to send out someone to look at my TV. He arrived 1-13-12, 31 days after the install. Turns out, he was only the manager for the tech that was at my house. He proceeded to take many pictures with his cell phone of my TV and then sat there turning it off and on 20 or 30 times. I asked him what he was doing and he said... "Im trying to get that white line it is making with my cell phone. I knew right then I was in for a long drawn out fight with AT&T. Just as I suspected, 2 days later I learn that the manager that was at my house decided it was not AT&T's fault and my claim was denied. ARE U KIDDING ME???

    I have a perfectly fine working TV never had 1 problem with it, and the very same day AT&T was here doing an install all of a sudden I now have a broken TV with broken plastic and stuff hanging out of the back of the TV and they want to convince me they didnt do it? then they send me a bill in the mail for 240.00 saying I have to pay for a month in advance for service Im not getting. HUH? Today is 1-20-12. It has been 38 days since AT&T was in my home, 38 days with no TV in the living room, 38 days of calls and complaints that are getting me no where, 38 days of grief, 38 days of being forced to watch TV in our bedrooms, TV days of no more family nights watching movies together. I even went directly to the corporate head quarters. they gave me a case number and said someone would call me with in 48 hours. That was 7 days ago. No one has yet to contact me from there either. I made 3 phone calls in the last 7 days to corporate offices and still nothing. I just keep getting the same message, from the same lady.... HE GOT YOUR MESSAGE HE WILL CALL YOU. When?? next month? next year? I havent had service since you were in my home yet you are expecting me to pay for this service?? really??? Im getting myself a lawyer, Im going to go to the TV news stations, and Im going to get results one way or another. I want my TV in the living room fixed. PUT IT BACK TO WHERE IT WAS BEFORE YOU WALKED IN MY FRONT DOOR. Anyone know a good lawyer send him my way please

    unhappy customer 1/20/12 12:03PM
  • i like UVERSE but i cant handle att's horrible customer service, so its just not worth it

    Todd 1/20/12 11:01AM
  • AT&T HAS THE WORST COSTUMER SERVICE EVER! THE REPRESENTATIVE HAD THE WORST ATTITUDE. IM SO GLAD I DONT HAVE TO DEAL WITH THEM EVER AGAIN.
    THANKS FOR HELPING ME FIND THE CONTACT INFO...

    Anonymous 1/19/12 3:49PM
  • After 2 hours and 40 minutes on the phone with ATT U-Verse during which I was transferred at least six times, when I was about to be transferred again, I hung up in disgust without my issue being resolved.

    Joe 1/19/12 1:20PM
  • If you are looking for even "poor customer service" don't look at U-verse. I invested more than 4 hours on the phone to get my installation right. THEN.....I just received my first bill that was $230 more than they told me, plus none of my account information provided by them is valid! I have now been on hold for 59:12 minutes trying to speak to someone. DON'T DO BUSINESS WITH THESE PEOPLE.

    Anonymous 1/19/12 8:35AM
  • Ditto...worst experience ever. Hours on the phone. Cancelled all my services with AT & T after being a customer for most of my adult life. Just loved trying to get through to a "barely able to speak English" CSR who kept insisting I missed my appointment. No way I was here, even explained to service person that the new modem hadn't arrived therefore no installation was possible. I hope I never have to do business with these people again. Only saving grace, when I did get English speaking CSR's they were polite.

    Anonymous 1/19/12 7:30AM
  • "Customer Service" This is a joke. With absolutely no exception, ATT&T has the worst customer service I've ever seen. Nearly impossible to locate a phone number on their website. Their online "troubleshooting" does not function in any way. After an hour on the phone trying to troubleshoot, technician schedule to come today between 4-8pm. No show. When i call office at 8:15 to report that no one has shown up, after being on hold for 30 minutes, am told that he will be here before 9:00pm. Now 9:18, have been waiting for nearly 5-1/2 hours. No thecnician, and office closed. Not my first terrible experience with them. Probably my last, however, will be changing services this week.

    IhateATT 1/18/12 10:20PM
  • I am now relizing there is no such thing as customer service.....First, why am I talking to someone in south east asia? I have continual problems w/my att uverse. You call & get automated service(?) & they do not put you thru to a live person. Now, how qualified are these "trouble shooters"? I feel like I am talking to someone who is running from the law or maybe they are in prison....I am still on the phone waiting for a person to come on so i can make a "formal" complaint to a real person. Looks like there is no one coming to the phone. Must be scared of what they may hear...Ok, I finally hung up after 50 mins. I think I am going to shop other services. Bye,bye att............

    gramsx3 1/18/12 4:01PM
  • After 20 years I decided to give AT&T another chance. Was brutally reminded today why I left in the first place.
    They still lie and deny as a customer service tactic!
    It took 2 hours on the phone, mostly on hold, talking to 5 different people, for them to finally admit that the confirmation email for my installation today was actually from them and was indeed valid. To a person, they said they had not missed the scheduled installation date. I had to forward the confirmation email to two different people to finally get them to agree that they had indeed missed the installation appointment.
    It is now back to a cable modem for me.

    artjazd 1/18/12 1:39PM
  • They dont help you at all in customer service.
    The bill is almost always wrong ant takes hours to fix anything and then its wrong next month anyhow.

    exattuverse 1/18/12 10:01AM
  • I have had AT&T uverse for about 6 months. I have had issues with everything but especially tv and internet. I was on hold for over an hour with nobody picking up. I had dinner, watched a show, did the dishes, etc. and after a little more than an hour was cut off. I am back on the line (I can multitask, thank goodness for speakerphones!)Let's get this out on twitter how poor the service is. I'm starting anyway since their score is so low. Let's see if we can get them to respond to all of the issues.

    See you on twitter and the web!

    Robert Whitney

    Robert 1/17/12 5:35PM
  • I am trying to get information about my account. I do not have the password or ID so I am trying to call customer service. Clearly they do not want to take phone calls. They make it very difficult to get the number and then you call and you are placed on hold with the absolute most irritating music possible. I have now been on hold for 30 minutes when they said it would be 10. I am ready to tear the equipment out of my house and ship it back! I can't answer most of the questions below because I CAN"T GET A HOLD OF THEM!!!!!

    Anonymous 1/17/12 5:29PM
  • I wanted to let everyone know what a terrible customer services AT&T company has to afford your customer i was a customer for five years and never in my life have had such terrible services. There was many numerous times that i had to call your company because you guys were charging me for a payment that i had already made and their was so many times that i had to send proof of something that i already payed for which made me feel that your company has no control and that you can trust your customers. When that first happen i let it go thinking it wont happen again because the person that i talked to told me that it will never happen. Then it happen again and again and again!!! I don't understand how some can call that customer services when they are promising things that they latter don't do!... anyways is ridiculous i had to take time from my lunch break(not only one time but numerous of times) which i was very hungry to pay for something that i had all ready done. When i called again they put me on hold almost for 30 minutes which didn't make any scene because i would think your company had a lot of people working not only one customer services person that doesn't even know how to do their job. When i finally got to talk to another customer services person i was already very mad and i asked to talk to the main manager they put me on hold again! and then i talk to a lady that beryl knew how to talk English and she asked...what can i help you with? i told her my situation and she said ooh i am sorry let me check in the computer she did and she said that their no problem and i said that why did i get a letter in the mail saying i owe them money she said that i don't own anything and that i am fine with my bills.... by this point i was very upset,mad and extremely frustrated..so i took all my time and didn't even eat for some lady to tell me that what another person told me he was wrong?! that doesn't make any scene and it seems to me your company doesn't know nothing about what you are doing and how to take care of your customer. Also is very strange that one person tells me i owe money and another person tells me i don't is very strange i think that you should check what kind of people you hire they may be pocketing their money or maybe is just your company as a whole cheating hard working people from their money!!!..so i called today because i wanted to solve the problem and see if they will do something for all this bad services i been having..and of course they did nothing ounce again!!! so i cancel what ever connection i have with this company because i don't want anything to do with this company or their so called "customer services" people!

    Is very disappointing that the AT&T company did nothing to try convince me to stay on board with their company and it should me that they only care about money and that the happiness and good services of there customer is not their main goal...now i know not to ever be apart of this company because it's poor customer services has made me feel unimportant!!!

     I will make sure to tell friends about your terrible services so that no one in the right main decided to choose your services...worst services of my life!!!!!  

    Sincerely,

      - Minerva Garcia

    Worst services (AT&T)!!! 1/16/12 11:23PM
  • I purchased Att uverse bundle including telephone, internet and cable. Previously I had Direct Tv and Att for phone and internet. I switched to Att Uverse because I was promised a better deal, it was easier and faster, I would have only bill and was promised a cheaper promotional rate with $300 in gift cards for ordering the new service. Yes, I did receive the $300 in gift cards, but my first bill was only to be $150 and ended up being $360 for one month, since it was "prorated". Then each month my bill would fluctuate. One month I paid $178 way more than I had ever paid for Direct Tv and the ATT services I had prior.

    Att uverse also switched me to paperless with out my knowledge. The emails I was getting with my bills, only came once every other month or so. They claimed my emails were going to the SPAM folder, but I can't see how my emails would go there consistently every other month. Since I wasn't getting a consistent bill through email, I was not making my payments on time, which led to a $5 late fee every other month.

    The third and final straw for me, was constantly being enrolled into auto pay without my knowledge or ok. I received a letter about 5 months ago saying I had enrolled in auto pay and that I had entered a credit card to enter into auto pay. It took me about 10 minutes to get on the website and find where I needed to cancel this. With the monthly bills constantly changing there was no way I was going to do an auto pay, who knows what I would be charged on a credit card. I got the second of these auto pay letters a week ago, and at this point I had had it with Att uverse. I have had nothing but grief with them.

    At this point I called to cancel and they were "so sorry", I had been through all of this. Could they give me a cheaper rate to keep me and so on. I said no thank you, I will just keep the internet and cancel everything else. I have had to call two times since for various issues regarding this cancellation and every time I call I have to explain all the reasons why I left them. Then both times I have called they have told me all the things they could do for me to keep me as a customer. Pathetic.

    unblvble25 1/16/12 9:06PM
  • My family has been doing business with your company for over 30 yrs. I had the WORST customer service over the weekend and still do not have answers. I canceled my TV (bundle) because of the service of the people and the product and have return many pcs. of equipment by UPS as requested. Now my bill is still not correct. I need a refund of $49.00 for the wireless TV receiver that I returned of which was only used one day before I left for the holidays and then I returned it. I would like to hear from you as soon as possible about a correct bill showing the refund as promised. Also, I can not get into my account online can you HELP me with this problem as well. Please check the email address for this account was in my husbands name and he is deceased... the acct is in my name when I called they did not seem to know this and it has been over 1 yr ago that I corrected the name/email on the account. Not a happy customer and I may be looking for another service provider. Need answers ASAP!

    Anonymous 1/16/12 6:54PM
  • I use pro service, 2nd fastest internet, works fine sometimes during afternoon, but at night time, I can not watch single youtube video. It will virtually take 1 minute to watch 1 minute worth of video, sometimes even LONGER. Called rep, they couldn't help, called again and did same stupid process hoping that it would work, but it didn't. Rep suggest me to upgrade computer or get a newer modem, when that isn't the issue and it's the problem of ISP. I told them it's the ISP and they were laughing rudely and said NO...

    asdfasfd 1/16/12 3:17AM
  • My parents in their 70's switched from AT&T to U-verse as they were told it would save them some money. But their first bill for 2 mobile phones, home phone and internet was about $80 more than they had been paying. When they paid their bill, the company representative applied the $232 payment to the wrong account and gave them a receipt with the other person's name on it. They left not realizing the error. Not too long after that they got a second month's bill stating the first month's payment was late. They called the company and were told the problem would be taken care of, but instead it wasn't and the company turned all phone and internet service off. I was told at that point another family member stepped in to help. He was on the phone with them for about 2 hours, spoke to 7 different people and additionally during all this, a copy of the receipt was faxed to them. They still have not credited the original payment and have now told my parents, when you pay us the over $400 you owe, we will turn your phones/computer back on. Not your usual service from AT&T. Now the U-verse rep has instructed them to return the internet DSL modem without any paperwork. According to my mom he said to take it, without a return label or provided box to the UPS store and ask them for return shipment according to a number code which he gave my mother, but the UPS store does not have the code listed on their charts. So mom left the modem there after getting a receipt as they said they would hold it for her till Monday when she will verify the correct code with U-verse. If the modem isn't returned properly they will be charged for the cost.

    CKR 1/14/12 8:57PM
  • The absolute worst customer service I have ever experienced. Expect several hours if trying to get anything answered or resolved. My billing is continually wrong; today was the last straw; I'm shopping for options now.

    Last Straw 1/14/12 3:55PM
  • Signed up for U-verse 11/15/2011. Was promised installation on 11/22/2011. After 5 techs in my house spent Thanksgiving without internet or TV.After i finally got installation in December, my bill was screwed up as well as channel programming. On Dec.18 I got explanation that I have wrong equipment and on Jan.10 I will get new equipment and new programming. Nobody showed-up on that day or called to give an update.Shocking, I know...
    After 40 min waiting on the phone, I was informed that I don't need new equipment, new programming going to be applied next Friday, and it seems that I requested to suspend my account. When asked to speak to a manager - disconnected.... WTF????!!!! Extremely disappointed...

    Anonymous 1/13/12 11:26AM
  • I set up automatic payment in November when we switched all services to AT&T. We assumed this was all taken care of since we were told that it was. Yesterday we got a disconnection notice. The guy on the phone said he was a "consumer advocate" and I was a valued customer. Well I don't feel valued when getting a disconnection notice and they agreed that they had the autopay set up and on record. The programming is about 50% infomercials and the whole systems seems rinky dink at best. I hate it and will quit them immediately. Don't go with AT&T.

    Anonymous 1/13/12 11:11AM
  • I just canceled my "service". Was supposed to have it last Friday, but every day that I have called, they give me a different reason as to why I am not up and running. I live in an apartment, that is already set up for Uverse internet. I was told by one technician that my actual service start date is not until 2036. Not a typo. He didn't even laugh. He said "Ma'am, that's what it says" I spend 14 hours on the phone on the past week talking to support and nobody has been helpful. What a bummer that I cannot get any internet now :(

    Fed Up 1/13/12 10:31AM
  • i HAVE A DIRECT NUMBER TO ATT UVERSE ACCOUNT 866-821-1125, TRIED TO EXPLAIN TO THEM THAT MY ACCOUNT WAS PUT TO COLLECTIONS WITHOUT THEM TELLING ME WHY I NEVER RECEIVED ANY NOTICE OF OUTSTANDING BALANCE AS NO ONE WANTS A POOR CREDIT. ANYWAY, ONCE THE UVERSE WAS CANCELLED MY COMBINED BILLING WAS DISCONTINUED AND I WAS NOT ABLE TO LOGIN TO UVERSE TO MAKE ANY MORE PAYMENTS. IT TOOK A MONTH OR SO FOR THE BILLING TO REVERT TO MY CELLPHONE ACCOUNT. THAT STATEMENT TOLD ME THAT MY PAYMENTS ALL PAID, THEREFORE I ASSUME ALL IS WELL. THEN I GET A CALL FROM A COLLECTION AGENCY TO SAY THAT IT WAS NOT PAID, I CALLED AT&T AND REACHED A VERY FRIENDLY PERSON WHO SORTED ALL THIS OUT FORM ME, I CHECKED MY CREDIT STATEMENT AND THE MONEY WAS NOT TAKEN OUT. TO CUT A LONG STORY SHORT, I CALLED ATT BACK TO MAKE PAYMENT BUT WANTED TO KNOW WHAT THEY WILL DO ABOUT THE COLLECTION AGENCY ISSUE AS THIS WAS NOT MY FAULT (AS MY BILLING SHOWED ALL PAID), THEY TRANSFERRED ME TO COLLECTION AGENCY PHONE NUMBER AFTER I REPEATEDLY ASK TO SPEAK TO A MORE SENIOR PERSON, THIS WAS DONE TWICE, THEY ARE THE WORST CUSTOMER SERVICE I HAVE EVER COME ACROSS, THE COLLECTION AGENCY PHONE CALL WAS AN ANGEL COMPARED TO THEM.

    azzazz 1/13/12 10:29AM
  • I attempted to order phone service with AT&T. I have talked to 5 different reps. who all give different pricing. It all started on 12/28/11 with Heath who keep me on line for 1.5 hrs. with no satisfaction, Mr. Leeson tried but to no avail. I spoke to Tarun who was nice but somehow things couldn't be completed. I spoke to Ardrienne & Chassidy but not for an extensive period. Finally I spoke to Ms. Vega who was very nice and I thought we had the problem settled. She said it would be $49.95/month for phone & internet service. I called today & spoke to Carlos and his supervisor Carlos who quoted me a price of $59.95. I feel that after all this hell I've been through I should be paying the $49.95 per month with the higher speed internet service. THIS IS REALLY INSANE! I SPOKE TO 8 REPS AND THOSE ARE THE ONES I COUNTED-IT WAS PROBABLY MORE.
    WITH THIS HORRIFIC EXPERIENCE, I WOULD NOT EVEN GET THE INTERNET IF MY CHILD DIDN'T NEED IT. THOUGH THE REPS SPEAK NICE, THIS HAS BEEN HELL!

    Anonymous 1/13/12 8:11AM
  • Currently on hold and have been on the phone for over 56 minutes. They have transferred me three times. All I want to get is a break down of my bill.... I disagree with what they say I owe. This is horrible customer service. Get anyone else but don't go with ATT Uverse. I will check into filing a civil suit against ATT. I would be ashamed to say I worked for ATT.

    Anonymous 1/12/12 4:10PM
  • This has been the worst customer service i have ever seen at first you speak with an automated computer voice that 9 out of 10 time cant understand you then everything you just did on the automated computer voice you have to repeat to the tech when you get them dosent make good sence. by the way the adds while you wait are absolutly awfull,, if i had internet i wouldnt be fricking calling, it has been 4 days and still no repair man absolutly amazing a company like this can still be in business i will never bundle again when the system goes down you loose everything TV and Internet at least if i have it seperate i would most likely have one or the other and you can get by for a while with both it is miserable.
    i feel for young kids that answer the call kinda sucks to be them.

    Mac 1/12/12 3:44PM
  • Customer service leaves a lot to be desired. First off, my U-verse paper bill tells me to call 800-288-2020 for ordering, billing, and support; however 100% of the time (and I have called at least 2 dozen times for various but simple issues, which is another rant I have altogether) I am always put back in the queue because I need to be connected with a U-verse account representative. AT&T can cut their call-center load in half by simply putting an updated phone number that goes directly to their U-verse department, which is 866-673-5955. Every time I am thrown in the queue, I have to sit and wait anywhere between 10 and 50 minutes, and I am transferred at least once or twice per call. My longest call was 80 minutes, and that was just to find out how to return my equipment. I know these exact times because I get an itemized phone bill showing how much of my minutes are wasted.

    imst 1/12/12 3:35PM
  • Had u-verse from Oct 2010 - Aug 2011. During that time techs were out 11 times to fix service. Finally had enough and cancelled service. Now it's Jan 2012 and I'm still waiting for my refund check. I have called each month since cancelling and always hear, "Checks are cut on the 14th of each month." Well which month are they cut in, because it's FIVE months later and I'm still waiting for my money. DO NOT sign up for this service. You will reget your decision. Bite the bullet of expense and go back to Comcasr as I did.

    JB - Warren MI 1/12/12 2:42PM
  • They provide terrible assistance. I sent back my un-verse materials after it could not be installed for 3 weeks after I moved to new location. I needed internet service for my job. After I returned all equipment--spent over 20 hours during a week talking with AT & T customer service agents, they continued to bill be for over $85.00. After I spoke with them, they said my account would be adjusted...Next thing i know it's in collections with another agency. I am amazed that A T & T has any customers as poor as it's customer services department is operated.

    plu 1/12/12 12:52PM
  • Terrible awful customer service within the the last 3 days I have spent a total of 9 hrs on hold and one service call sat home 4 hrs for and no one showed up, now waiting for the 2nd service tech who was suppose to be here at 8 and its now 9:15.. This is an ongoing issue with no tv and the only credit they can give me is 25.00 that is crap I have gone with out tv for 11 days now..

    archery91 1/12/12 7:17AM
  • This program is crap! You have technology but no techs or equipment to figure out the problems. My
    husband spent 4 hours on the phone and a level 2
    tier technician could not tell us whats wrong! Hows that for service! The last technician told us to go to Verizon!
    It might not be a bad idea
    Elizabeth

    Fred Mitchell 1/11/12 9:33PM
  • Boycott AT&T! The customer service is the worst I have ever seen. I called 5 times today and was disconnected every time! I was calling to remove a $150 charge for a new Uverse Gateway that I have never received (but ordered over 3 weeks ago)!!! Boycott AT&T! This is the only way they will learn they must treat their customers with respect!

    elaebs 1/11/12 6:25PM
  • I had att uverse installed in october, since then there have been 11 technitions at my house trying to get it working right. NO ONE has been succesful.
    Yesterday i spent 2 1/2 hours on the phone trying to find out why my calls were not going through, someone set my phone to go automatically to att uverse voice mail. Who knows how many calls i have missed. the way I found out was i was waiting on a very important fax thati did not get, when i called the number it went directly to voice mail,never even rang.
    Today i have been on the phone for over 3 hours, have talked to 6 operators plus 3 supervisors and before getting ti the problem i was diconnected.
    I have called back for the last time!!!!
    I AM VERY DISSATIFIED WITH ATT UVERSE!!!!
    I was told by 1 of the 11 techs that came to the house i should get my internet from charter. I think he migfht be right.
    the right hand doesn't know what the left hand is doing at att uverse.

    I WOULD NOT RECOMMEND IT TO ANYONE!!!!

    I would take the dsl back and call direct tv

    Anonymous 1/11/12 9:40AM
  • Terrible service. I set up an automatic pay option with them by talking to a customer service rep. He assured me it was taken care of. A month later, I discover he actually NEVER set that plan up, and they disconnected service with no warning. Despicable!

    Davey 1/10/12 9:30PM
  • I ordered uverse internet's promotion of $14.95 a month. When the equipment did not come in on the day it was supposed to, I called to inquire. I was told that there was a delay from the manufacturer due to a hurricane. Funny, we are not even in hurricane season. It will now be arriving 3 weeks later. I then checked the status of my order particurarly the charges and was very surprised to see that the monthly fee was not the $14.95 promotion I signed up for but $38.00 a month plus a $100 charge for internet gateway equipment and a $36.00 installation fee. The two charges ($110 and $36) were never disclosed during the initial order call. It took me over 35 minutes of holding to cancel the order. I am glad I was able to cancel before any other hidden charges were sprung upon. Not a good impression.

    Anonymous 1/10/12 8:22AM
  • I was on hold for 30 minutes before I spoke to a live person! And the total talk time after being transferred twice was 51:07 minutes, and I still yet to have anything resolved. Rafael, the first technician came out on Dec 29 2011 and couldn’t get the wires right and said he would be back tomorrow. He came back but unfortunately our rental office was closed. Since then I have tried several times to call him but it would just go to voice mail.

    We finally called AT & T – they were the WORST the lady was busy trying to sell me services I didn’t even need and sell me a modem I already have! It shouldn’t be this hard to get internet service; I wish some there was some other internet service company in my neighborhood. I would go with them in a heartbeat. AT&T are money sucking fools!

    kratt0901 1/9/12 4:24PM
  • I do not remember it being this bad. They must of hired an outside company to do support. I guess I will go back to DirecTV

    sosad 1/9/12 2:03PM
  • Why is a contract which was signed in June of 2011 not binding to AT&T as well as to us the customer? How can you just randomly change the U100 program in the middle of our contract?

    Anonymous 1/8/12 10:55AM
  • Put my U-verse account on vacation hold and could not access my e-mail. After hours on the phone finally had someone admit they have been having problems. Was just now on the phone waiting for tech support and was cut off as it is 5:00pm and offices are closed. Needless to say after a week of run around from one department to another, I will be looking for a new provider. I can't include my ATT e-mail address as it will not go through, just gets returned.

    rileys mom 1/7/12 3:11PM
  • Our family has used dsl for so long now, but we've recently been getting complaints about using too much data. So, we did some research and found out that there is Uverse, which is cheaper, gets more data, and overall just so much more beneficial. However, we're the unfortunate 2% that can't get it. Therefore, we offer $10-20 more in our bills since I mean technically our bill for dsl is already more expensive than Uverse which I may say again gets more data but is somehow still cheaper than ours!! Talk about being a little unfair. I read a recent article about Uverse being this amazing thing, but the 2% that can't will just have to deal. Just as I was about to comment, I noticed they had removed the comment button because us, the minority, have a lot to say.

    dmslq 1/6/12 7:23PM
  • Do not order u-verse. I have spent over 3 hours in the course of 2 days on hold with these dingelberries. First off, the rep who i spoke with when i first signed up lied to me about EVERYTHING. I was told my services with taxes and all boxes would be roughly $85 a month. she even so kindly upgraded our internet for free for having to wait so long (almost 5 weeks for set up) i was also told that i would receive a $100 visa rewards card. Well my first bill came and it as almost $300. when i called back, i was on hold forever, over an hour. long story short, they weren't able to make my bill the $85 i was told, they said it was virtually impossible and that my rep might of given me misleading information. and the FREE internet upgrade was billed and costed me an extra $20 a month. The service sucks and the wait times are unbearable. all the reps are liars who try to keep you with them by telling even more lies. i never got my $100 rewards either bc the second rep said i "didnt qualify". They are horrible at customer service. I think i will just suck it up with comcast.

    clgreen 1/6/12 4:26PM
  • The Saturday after Thanksgiving (that would be November 26th), we had a shill...er Sales Rep for ATT UVerse do a cold call at our house. My son actually listened to his sales pitch. We had just updated our contract with Direct TV and were only interested in the upgraded High Speed Internet.
    Anyway (and believe me, I am leaving out a lot of crazy stuff to keep this relativly brief). After realizing the sales rep was a bit shady,My wife called the ATT U-Verse sales line and ordered an upgrade to the HIGH SPEED INTERNET. The Sales Rep on the phone decided we also needed to upgrade to the HIGH SPEED PHONE service also.
    My wife was told by the phone sales rep that the modem would be mailed to us by Tuesday, Dec.13 for the installation which was scheduled for the 15th. Tuesday (the 13th) afternoon (after NOT having received the modem via mail) a technician shows up and does the installation of the HIGH SPEED INTERNET componants at the junction box and my house. No modem,no high speed upgrade, now no DSL.
    I told the technician that he wasn't supposed to be out until the next day and I didn't have the modem, and he basically told me it wasn't his problem and to call the 1 800 att 2020 number and see what was up. After a couple of hours, the technician indicated to me that the installation had been moved to December 22. My wife has her office in our house, so being without the internet for a week or more is not acceptable.
    After basically being told I was SOL and I would have to wait a week, I called the DSL side of ATT and had them reinstall the DSL until we could get the HSI modem and installation.

    With me so far? It gets better.

    So...On December 22nd, I was supposed to have received the modem with the installation to follow the next day. No modem after the mail run, so I called my good friends at ATT U-Verse.

    Up until this 4 hours bruhaha, nobody had ever mentioned the upgrade to the phone service...and I had spoken THREE phone reps and had a DSL reinstallation. My wife didn't order it, the first two or three tech rep and customer service people never mentioned it.
    The customer service service rep I talked to on the 22nd was the first person to mention the phone upgrade, and informed me that a battery pack for the modem to allow the phones to work if the power went out were on back order until March 26.
    Now...thinking back to the first go round, if I had simply waited out the service delay in anticipation of the December 22nd date, I would be facing a three month service interruption. As I proceeded to lose my calm, the customer service rep mentioned the battery pack.
    What stinking battery pack? We didn't order any upgrade to our phone service. WE ORDERED THE HIGH SPEED INTERNET UPGRADE.
    After this came to light, I was transferred to a person to schedule the install.
    After having to give all my contact info for what would be the 5th time, the scheduler set me up for Today (December 6th) from 11-1. I was told the installing technician would have the modem available in his truck and we should be good to go.
    At 9am this morning (December 11th), I had one of foreshadowing feelings and decided to check my order online.

    December 11th from 1-3.

    I call again. (Realize...at this point I have spent 9 hours so far dealing with this crap) and after giving the contact info again and explaining the issue get back to a scheduler (that would be about 45 minutes into this call).

    While on the phone, I hear the front door open and see my wife running out the door.

    She saw an ATT service truck passing down our street and she was CHASING THE TRUCK DOWN THE STREET.

    (That actually was pretty funny)

    The scheduler reads me the comments from the record showing the December 6th install date in the comments but the work order showing December 11th.
    Everybody is really apologetic, they must have the "I'm so sorry for your inconvenience" line drilled into them.
    She was able to get me an appointment for tomorrow (that would be Saturday) from 9-11...but she is going to check with dispatch on her lunch hour to see if there will be a way to work us in today.
    (sounds realistic, doesn't it?)


    There are multiple layers of problems with all this incompetence. If I hadn't been taking a late lunch on the first day, I would have never been aware of the initial problem and would have been dealing with the DSL people. Not a big deal, I was already doing the phone warrior routine. But if I hadn't called at various points, I would never have been aware of the March 26th back order on a part for a service I didn't order; I would not have been aware of the problem with the mix up of scheduling for today.
    What these Yahoos don't seem to realize is that spending 10 hours on the phone and taking two days off work (the day the DSL tech came by to reinstall my DSL until the upgrade went through, and today)is not just an inconvenience, IT COSTS ME MONEY. Luckily I didn't take off the additional day for the proposed installation on the 22nd.
    I have spent the equivalent of a work week dealing with the phone calls, the days off work for the proposed installations, dealing with installers and quality controller.

    I have not gone into detail about the fraudulent actions recommended by the
    ATT Sales contractor.

    Crowjack 1/6/12 11:59AM
  • Do not order AT&T Uverse. My contract when signing up stated "No Installatin Charge" and had "Waived" hand written by rep in the field. Howeve, I learned that was for only "standard" installation which means to the house. They want to charge you $55 per TV to actually get the service working. I was told that although the contractor who sold the service to me was a sub-contractor for AT&T, they are not responsible for any representations made by the sub-contractor.

    Because of quality issues, we ended up cancelling the service after 3 weeks. I got my first bill and it is for over $600 dollars. Took me 3 months and over 8 hours on the phone with AT&T to get the bill adjusted and it was still not accurate.

    A class action needs to be filled against AT&T for their fraudalant adverstising.

    pyes 1/6/12 11:15AM
  • On Monday, January 2, 2012, the battery in the UPS of my AT&T UVerse unit failed, causing my TV, internet, and home phone to go out. We called customer service, who told us that a new battery would be delivered by 5:00 p.m. on Wednesday, January 4.

    When no battery arrived, we called customer service again on January 5. They told us that, du to "High Demand," they could not deliver a battery, replacement unit or otherwise get us ANY service until January 24 or after. My wife spent over an hour on the phone with AT&T UVerse customer service, speaking to a supervisor, but all they could tell us was that they were "sorry."

    We have cancelled AT&T and gone back to Charter Cable, which is actually $20 per month cheaper and has twice the Internet speed. I'm looking into moving my six mobile phone numbers from AT&T, as their mobile service has been lacking as well. I hope they figure out their customer service issues quickly or AT&T will lose thousands of customers quickly!

    jkcarter51 1/5/12 5:58PM
  • I've been lied to by several reps even in cancellation they lied to keep me and if the others haven't lied they've done nothing but make mistakes!!! Was transferred to the incorrect state's retention office after a half hour wait and then to the correct office and waited for an hour before hanging up. How the hell do I cancel when I cannot get through?!?! Im so tired of this AT&T fiasco.

    Dr.serendipity 1/5/12 4:48PM
  • Rip your recievers out of the wall and throw them off your balcony. 4th call, transferred 7 times, 68 minutes of waiting... Still nothing.

    Anonymous 1/5/12 3:30PM
  • I am sitting at home in front of my computer once again with no Internet service or cable. My service was off fir six weeks straight two months ago. Customer serve would finally answer after at least an hour wait on hold to tell me it was my equipment. They schedule to send equipment twice. Nothing ever came. This is after waiting three weeks. The the sent out three technician that could not fix the problem. Another two weeks. Then a tech finally shows up after six week and fixes problem. Then I was promised an adjustment for my weeks without service. Instead of an adjustment I got a bill almost 4X what it should be. And now my service is down again and I can't get a rep on the line. Between my cell contract and home services, I'm paying at&t a car payment indefinatly and I can't even speak to a rep about this crappy service. Someone please start a cable company based on service. There is no way that it could cost any more than Im paying now!!!! No more monopoly!!!! They treat customers like crap!!!!

    JC 1/5/12 3:05PM
  • what a joke -----service --you must be kidding me
    a simple call to get the remote control replaced because the volume buttons don't work
    turned into huge joke in my office as coworkers
    listened in on the speaker phone.I was transfered 3 times and each time had to go thru
    the same questions and spelling my name when
    the computer already had that info from my phone #.I own a service company and used this phone call to show my people what we will never do to our customers.
    30 minutes of holding and being transfered resulted in me hanging up wondering why I
    chose this company to send $180.00 a month
    to

    Phil Stegenga
    616-399-1737

    Anonymous 1/5/12 2:12PM
  • Don't even bother to call "customer service" - it apparently doesn't exist except somewhere in vast expanse of cyber-space.
    It'll be easier to chase down an ATT service van somewhere if you really want an answer from a real person.
    In a word..... it SUCKS!

    Anonymous 1/5/12 1:24PM
  • OMG! This is the worst customer service I have ever had. Every 8 minutes an operator comes on the phone and says "I can't help you. Please hold while I transfer your call." It's a good thing I have the day off.

    REALLY???

    Anonymous 1/5/12 12:33PM
  • Worst customer service line I have ever experienced. I initially called to generate a repair but was quickly reminded after over an hour how much I hated their customer service system. I have now been on hold again to reschedule but it has taken so long, I have decided to cancel. The hold message keeps referring you to their web site and the website refers me back to this phone number. Still on hold...Dont use if you have any other choices.

    Uverse customer 1/5/12 11:01AM
  • The hold time for anything associated with ATT U Verse is extremely long. I am canceling my service becuase I am tired of being stuck in the wrong voice mail, holding forever, then transferred to hold again. I would not recommend the service based on this factor alone.

    Uverse customer 1/5/12 10:51AM
  • I have tried unsuccessfully to registrer a formal complaint in relation to my u-verse service. I called the 800 number listed on my bill for customer support and billing. That only led to being transferred seven times and staying either on hold or being transferred for an hour and a half. I was even transferred regionally twice. I live in Prosper, Texas - no chance of dealing with anyone even within a 100 mile radius. I am extremely disappointed in the customer service. I only hope a manager from AT&T will notice this comment since there seems to be no other way to submit a compliant and be heard by a "real" person. I asked three of teh seven operators and sales associates how to voice or register a complaint. No-one knew how to do that- imagine???

    Anonymous 1/4/12 5:00PM
  • Discovered today that I was being charged for 2 phone lines by mistake. Last January when I switched to ATT from Charter I was assigned a new number from ATT. When my old phone number was released from Charter, it was then "ported over" and my number changed back. Some time after that, I noticed the temporary ATT number showed up as an incoming call over my tv. The phone never rang but I called to make sure that I was not being charged for that line. She assured me that I was not. I should have gone online and reviewed my bill carefully line by line but I didn't. Today I found out that in fact I was being charged due to an ATT error, but then only offered $25 of the $180 that I have paid (later she agreed to give half of my money back) I was told that ATT is keeping my money due to the time frame. I don't know how that is supposed to justify wrongly charging for a service that I did not receive. Billy and Ronnet were both happy to point out that it is my responsibility to go over each bill. The fact that I didn't catch YOUR error in a time frame acceptable to YOU does not make it okay to keep the money!

    Anonymous 1/4/12 3:36PM
  • Cancelled Uverse service 3 months ago and still waiting on my $75.74 credit I am due for the half month I didn't use. I am currently on hold after speaking with the fifth customer (dis)service representative.

    Cancelled service after the transmission line I am on can only support one TV in my house!

    Buyer beware...DO NOT PURCHASE THIS SERVICE!!!

    IHATEUVERSE 1/4/12 1:13PM
  • Worse customer support. Many billing errors need to correct multiple times, finally gave up. Lost some money. Worse online account access. Ok internet connection. The only thing I liked about ATT Uverse is good wireless modem. Resting in my home doing nothing now. Unless I have no choice I will not order ATT uverse next time.

    Murali Boddeti 1/3/12 3:24PM
  • The worst customer service I've ever dealt with. I cancelled my UVERSE account in October and paid all outstanding bills. Today I got a call from a collection agency that said they were collecting an outstanding ATT Uverse bill. I told them I'd deal with ATT. I've been trying to reach someone for the last 5 hours. I get put on hold for 30-45 minutes, then get transferred at which time I get cut off. A communications company? More like a "non" communications company.

    Anonymous 1/3/12 2:36PM
  • I received my u-verse service lees than a month ago. I signed up online and was told my rate would be $84 a month for one year. For the U300 TV service and Elite internet service combined. My first bill is $194.97. I have called customer service several times and they say that amount of $194.97 is correct. I told them today to go out on their website and see it has been changed to a 6 month deal for $74 for the both per month. They can really play dumb.
    Shopping for other services!!!

    rbprivate 1/3/12 12:37PM
  • WOW!!!!! I Thank you guys for your reviews!!!! Here is my story: I live in Arizona, relocating to San Diego, California sooooooo I went to the Userve website (ATT&T) and put a new order as a NEW customer. After going through the steps "ONLINE" I received a confirmation number and a receipt email with my order telling me to please contact "customer service" at 1-877-252-1717. I called this morning and I must say, as a future NEW customer I was on hold for 10 MINUTES BEFORE TALKING TO ANYONE!! After waiting so long a lady by the name of "Maria" told me they could not find my order and she would have to take a new order over the phone...I told "Maria" that I would not run a "new credit inquiry" against my credit report and she should be able to find my order by giving her my "ORDER CONFIRMATION!!". Maria told me that she would not able to do that so she put me on hold for another (5 minutes or so) then she inform me that her supervisor ""TOLD HER"" that I should not be worry about another inquiry because is within 90 days and would not show on my credit report...I told Maria to give me the name and employee ID# of her supervisor because IF my credit get hit with a NEW inquiry I WOULD THROW HER SUPERVISOR ON THE GREASE and would notify upper management of his miss-leading information and giving false information to customers..."Maria" put me back on hold and sure ENOUGH...A NEW person by the name of "Debra Parker" from credit services came up on the line WITH "Maria" and I ask her why Maria could NOT find my confirmation and WHY Maria's supervisor told her that I had to start all over again with my order? Well, as the story goes on...she gave me the blah, blah, blah and basically she found my order!!

    I, (LMAO) told them; A- As a new future customer I waited 10 minutes for CS to answer the phone, B- CS could not find my order, C- CS wanted to RUN my credit again for no reason, D- They wanted to verify who I was??? (In this case, my credit report HAS my cell phone number listed for them to verify my identity)....and after all of these procedures I finally told them THANKS, but NO THANKS!!!

    Trust meeeeeeeeeee, if this is how a new customer inquiry is handle.....Can you imagine a current customer?????????????????!!!!!!!! I was very very very disappointed by ATT&T and U-Serve customers service sales department!

    Thank GOD, I have other choices to choose from (for my cable) and my area is NOT monopolized by ATT&T and U-Serve. That is my two cents!! Good Luck to all of you.

    Anonymous 1/3/12 12:23PM
  • I was upsold by ATT U-Verse to get 12 Mbps speed in my house, but the maximum speed in my house is only 3.5 Mbps, as was supported by their technical support team after I discovered the discrepancy myself!

    Turns out ATT internal systems don't sync - sales system shows speed which is not supported by the tech system. I thought we live in the 21st century!

    Ilya 1/3/12 11:59AM
  • I was told my service for AT&T U-Verse would be connected in one week. 4 Weeks and 10 agents later, I am still waiting. This is the worst company to ever to business with. They have horrible service and even worst customer service. The "supervisors" can't do anything and they just keep transferring you to another agent to see what they can do. I would never do business with them again. Go with any other company!!!!!

    David 1/3/12 8:45AM
  • I have had the same exact problem during the past 6 weeks. I spent a total go about 12 hours on hold & then talking to different people @ different departments to fix the problem: intermittent service on my phone & internet services w/ AT&T u-Verse. In additions, twice, repairmen were supposed to come but failed to show up AND failed to call me. They were no-shows way past the delegated time slot.
    Finally, after wasting all my time & not being able to use my telephone nor internet service reliably for about one month, I think u-Verse finally determined that the source of the problem was on its line to my house.
    About 3 years ago, I stopped using Comcast because its service was bad -- but they never kept me on hold for up to 2 hours!
    After speaking to technical support, I asked many times to speak to Customer Service. No one ever transferred me to them nor does its number appear on the website. This is totally unacceptable. I can't even reach someone to give me an adjustment.

    Ellen Rampell 1/2/12 6:22PM
  • Applied for service in Nov. Install Dec 17 did not
    happen due to back order of batteries I was not notifiied of delay in installation. Second install date
    set for Dec 31, still no batteries and again, no notification of equipment delay.
    Spent over 6 hours on the phone to investigate the
    status of service/installation.
    Cancelled order as install date was delayed to Jan
    In this day of automation Nov. to Jan seems a bit long.
    Also if they are in the communication business it is amazing they would not have notified me of the back order of product necessary to complete the insatllation.

    Anonymous 12/31/11 10:23PM
  • In the 50 years with AT&T I have never had to make a call because of a problem...certainly not so with UVerse...19 calls since June 3. The confusion within the system is apparent and it is no wonder that AT&T is at the bottom of the pile when it comes to Customer Service. No one knows what the next department is doing...so frustrating and quite frankly I feel sorry for the poor people that have to make excuses for the incompetence. It would be a shame to lose a customer that has been with AT&T for 50+ years but it's going to happen because I'm tired of the long telephone waits and conversations each month and then to wait again for someone else because the first person doesn't know the answer.I'm also very tired of talking to India and not understanding what they are saying, and I just love the cobra music. I am a little sad about leaving AT&T , but mainly I'm disappointed with the confusion and incompetence withing your orgainization. I don't think you care.

    Magic Angel 12/31/11 1:28PM
  • Sept 28, 2011: I attempted to call to cancel my home phone. I was talked into into going to Uverse Elite/fiber/12.0MB from my DSL 6.0 and told it would be cheaper. The promotional hook was $34.95 per month for the first 12 months and then it would go up to the regular rate of $48 per month.

    Of course, the first bill was all kinds of jacked up, but we cleared that all up. So for some crazy reason, I expected my second bill to be correct. That bill was for $43 not $34.95. But I need not worry. From my call to AT&T on Nov 22, 2011, I have a promotional credit of $13.05 every month, it just doesn't show up on my bill and takes 3 billing cycles to take effect, says “Chlcl" (that's how she spelled her name). She said that I actually need only pay $29.95 on the due date. In case you lost count, that's 4 different prices for the same exact service.

    Dec 30th: Call to discuss my bill most recent bill which says I owe $56.05 which includes the $13.05 I didn’t pay last month. I am told that they have no note of my Nov 22nd call with Chlcl and that they did not enter me in time for that promotion. I ask what my monthly bill should be and am told $43 per month. Lost my mind and hung up.

    ihateatt 12/30/11 1:45PM
  • I had a horrible time today trying to get help setting up a new tv with my existing uverse service. Did online chat and did not get issue resolved. Looked all over website, found more on wiki than I did on ATT site. Finally got a number to try and schedule a home service appointment (willing to pay for it) and got transferred so many times, left on hold and when I did get to speak to someone I couldn't understand them, or them me. I'm trying to get this fixed for my 85 year old aunt. Terrible customer service. Still not resolved!

    Anonymous 12/29/11 5:40PM
  • I have been on the phone for 30 minutes and still waiting! The first gentleman I talked to did not speak English. I am on hold for my 3rd "specialist". AT&T/Lucent made a big mistake out sourcing and are wasting customers time with ineffient service.

    Anonymous 12/29/11 4:21PM
  • After I got my pacemaker, I decided to get a quote on a landline. When I called a man told me that it would only be $14.00 plus tax. Last month my bill was $29.99 and this month it was $32.56. I complained to a woman at AT&T and she said that there was nothing she could do about it.

    Dummy 12/29/11 11:00AM
  • My internet has been down 5 days and AT&T can not get a technician to my house sooner than 10 days. This happened 3 months ago, during install, and they couldn't send a tech to my house for 14 days.

    That's a total of 1 month on two service calls out of three months service. This is preposterous!

    Unsupported 12/28/11 6:39PM
  • U-verse charged $4 equipment fee for RG unit that was sent as "free of charge". I called service why being charged for free of charge unit. The service rep said it is only for installation and I should pay $4 rental fee every month. I argued that I never been informed on offer letter nor emails from at&t about fee. He insisted I should receive email with that fee information. After I argued back that I never received any letter nor email regarding fee, he changed his words and said their website shows the fee information that I should get fee information from there.
    The service rep said he can't do anything but offered me two choices: cancel the service or pay for rental fee.
    Are there people having same problem out there? Is lawsuit can correct this kind of manipulation of big company to collect more money from their customers?

    whom abused by att uverse 12/28/11 2:49PM
  • after 35 minutes and talking to two females in the technical support department in INDIA - they disconnected me without helping me.

    TinaBlueMoon 12/27/11 8:30AM
  • Cannot receive collect calls. A significant portion of my bill for the last several years has been collect calls. Do you think when I switched to Uverse someone would have said "by the way, you won't be able to receive collect calls anymore" Other than that, my phone and internet work fine. But every time I have to contact ATT for a billing issure or to change plans, I find myself VERY irritated. Their voicemail hell is the worst I have ever been trapped in.

    Tom 12/27/11 7:43AM
  • So far, we have 3 hours and 32 minutes on the phone and 14 hours of trapped-in-house-wait-time for repair tech and still no TV and very slow internet.......
    We've been told the original install was wrong, the line is bad, the box is bad, the problem is fixed (oh, really?) We are the next service call and the tech will be there "within minutes" then later that same day we are told we are "number 11" in line. Then, the day after that we are told we are 79% priority and are being upgraded to 99%. Then the day after that we are told the line is fixed and ticket closed as complete but nobody came to the street to fix the line and nobody called to have us check the TV to see if it worked. Trust me, we have no TV. Please belive me, there is no TV. Please, please, can I have my TV fixed? Please? Make a 4th appointment for service, ask for 99% priority and get told there is no such thing as priority system........ somebody made that up!!!

    It appears AT&T Customer Service policy is to lie to customers. Or maybe they are just horribly disorganized. Either way, it is not good for those of us stuck with the non-service. The moment my time is up, I'm done with Uverse. It had some nice extras over the old cable company and faster internet but if the TV doesn't work (this is our 4th outage in 5 months) and the internet speed is actually slower except for one day that was blazingly fast before it went back to a crawl, there's no point. I'm tired of being lied to. I have no idea if a repair tech will really come tomorrow but I have to stay at home for another 4 hours that wanders into 6 or 7 or maybe never.........

    HomeofESPN 12/26/11 12:39PM
  • I have never dealt with such unprofessional, disorganized, clueless, ineffectual, dishonest and apathetic customer service in all my life.

    I can't even comment on the UVerse service because we can't get these clowns to hook it up or give us a straight answer as to whether or not we can get it.

    We've been told AT&T doesn't service our area, meanwhile AT&T Internet is already hooked up to over five computers in our apartment building and I can see the AT&T building FROM MY WINDOW.

    They keep telling us they need to send someone out to clarify the confusion, but this NEVER happens.

    I run a small online business and this is having a serious negative impact on my entire life. I have only a week left at my old place, after that I have no Internet and I lose my job!

    We've been trying to get Internet hooked up in our apartment for two blasted months now! We'd go to someone else, but there's just no one. We managed to get an order through ONCE, but the feebs cancelled the service on install day with no explanation. Now we have a UVerse modem and no Internet. I'm now paying rent on an apartment I can't live in because of these crooks.

    No one EVER calls us back, no one EVER comes out. It baffles me how horrid companies like this stay afloat. AT&T is fastly becoming yet another once respected company transforming into a blatant scam operation.

    If you have other options, don't even THINK about going with these Class A a-holes. They DO NOT care, and will transfer you over and over and over from clueless rep to clueless rep each time you call. WORST. CUSTOMER. SERVICE. EVER.

    RikkWolf 12/24/11 10:38PM
  • my name is Nancy Copen have an account through AT&T Uverse 200 and Pro internet have had it since August 2011



    recently had an outage Sat dec 17 called customer service and worked with a tech for an hour he offered to send out a repair man for sunday but my daughter was graduating from college so that was out. Settled for Dec 19 at 4 to 8 pm. Stayed home waiting and waiting no one came no phone call nothing. I had not started christmas shopping or anything instead stuck at home waiting and for what ???? nothing happened Called again and was told the appt was cancelled because there was an outage in the area and they wanted to check that out first. before coming to us. Swept under the carpet..... called again the next day and was told there was still an outage and still WORKING On it. RUBBISH. a tech called my husband the next day and said someone was coming out at 4:00pm tech showed up at 5:20 checked the box in 5 minutes and came in and said your definitely out Really duh???? and when I asked him about outages in the area he was very offhand said he had been all over. He put in a ticket for whatever my repairs needed and said it would happen the next day. Thursday morning got a phone call and tech was working on it at 915 am. was up by 11:00- am VERY VERY POOR customer service if that is what you call it no communication. I am ready to walk want the account adjusted for the days missed and as far as I am concerned the amount is to go up in Feb 2012 that is rubbish pay for what SHODDY customer service??? A sales clerk that approaches me in my home in September and wants to "explain all the wiring in the back of my house: when I explained I approved the change and already Had Uverse, he checked his clip board and apologized. Left hand doesnt know what the right hand is doing. Want adjustment to the account the package cost to stay the same as it is now with the billing, and free landline with the all the bells and whistles and my verizon account is up in April 2012 free mobile phones 4 of them with unlimited minutes messaging and internet touch tone phones to be exact with no additional cost to the package. the price is to stay the same for as long as i have the package. My latest bill is 90.00, You think I am joking I am not, 100% furious and that will stay that way. A formal apology does not cut it. Being swept under the rug like an insect is NOT the way to customer service. By the way when the techician was here in August putting this in several of my neighbors approached him about service. days later I saw the AT&T truck by the area. SO my installation got you ADDITIONAL customers.

    Anonymous 12/23/11 7:57PM
  • I had signed up for $14.95 a month for Uverse with Att.net. I transferred my services to an apartment in the same building but downstairs. All of a sudden they cancelled the other service and put me on a different account. They gave me a new account number. My bill went up to $40.96 a month. I have called them numerous times and they say the account is corrected but is never right. This has gone on since June. I am on low income and 72 years old. I cannot afford to pay this. I am on housing and food stamps. Att makes enough money that they don't have to be so dishonest.

    lilolelady 12/23/11 5:00PM
  • Wait time is way toooo long..... Terrible customer service....

    ajlogic 12/22/11 6:18PM
  • I have used ATT U-Verse for about five years. During that time, I have had to call customer service on the average of once per month for any number of problems. The frustration with this is that my calls are dropped over and over and I have to start the process over and over. Can you imagine? This is the "Phone Company" and they can't even operate their own calls efficiently! I have had to replace the cable box two times. The TV portion of the service goes down constantly. The Internet does, however, work quite well, being the lone exception of the bundle. I recently moved two miles to another house in the same service area. To my chagrin, the company dropped my phone service and I am now without phone service, having to depend on cell phones for all my calls. I was told, after two days of spending hours on the phone with customer service that my reconnect will take about four weeks. This is unbelievable. They make the mistake, I have to wait. "We're doing all we can do" is the mantra I've heard from every live person with whom I've been able to speak. That is not good enough! How much time does it take to correct a stupid mistake? Meanwhile, here I am without a land line, one upon which 99% of my calls are made and received. How I wish there was another company to handle my needs!

    Anonymous 12/22/11 8:31AM
  • I subscribed att u-verse bundled service about a month ago and I got the 3rd installation time rescheduled. I still live in apartment without TV or internet. I wish I could have more choices than AT&T in my area.

    At the time I subscribed the service online, it was scheduled to be two weeks later. It was a shock that I have to wait for two weeks to get the service installed. On the installation day, NOBODY showed up and NO one contacted me to tell me what happened. I had to call at&t for 3 consecutive days just tried to find out what's going on. Every time, there was a lot of wait and transfer and talking to different people... somehow just not able to find out what's going on. Eventually, I got an explanation saying there was some configurations with my site (even though I am in an apartment with tons of att service in my wifi range from my neighbors) and it was resolved. So I got rescheduled again for another week of wait. In a week or so, I got a text message saying I need to call and reschedule the installation again. Then I called back again, I was told there were some issues and it needs to be rescheduled one more time which is another week later. It just drove me crazy.

    The whole experience has been beyond horrible. During the time, I got a couple of hollow promises on the phone that somebody will come to my place to fix the problem on that day. And of course nothing happened, and nobody called me or emailed me with any updates with failed promises.

    s ateves 12/21/11 1:43PM
  • customer service sucks they quote you one thing charge you another and there is nothing you can do about it execpt pay or get you service disconnected, did I say customer service SUCK yet. Also there are to many interuptions with the equipment and you don't get credit for the time your service was out even though it is there equipment that is broken not your doing, oh yeah did I say customer service SUCK,

    dontdoitstop 12/21/11 8:41AM
  • I have had very poor service with AT&T U-verse. Two weeks following the initial installation, I am cancelling service. The internet speed has been slow, technician did not show for my scheduled appt., I was billed incorrectly, have been misinformed from several representatives I have spoken to on the phone, and I have spent approximately 6 hours on the phone with AT&T U-verse in the last week without resolution of issues. I do not recommend AT&T U-verse and am looking forward to closing my account with this company.

    Unhappy 12/20/11 3:46PM
  • I, too, was "misquoted" a service fee when the phone rep wanted me to upgrade to U-verse. It seems they will tell you anything you want to hear on the phone, the rep knowing he or she will not be dealing with you when you call back with the complaint. It's too late then anyway, because U-verse locks you in for a year.

    ATT is one of those companies I will not shed a tear for when it folds.

    Chuck the Tuna 12/20/11 11:41AM
  • I hate ATT U-verse My apt complex has an agreement and I have no choice if I want cable. I order the phone service on 12/8/11 and they keep changing the date because of a back-ordered battery back-up. So in essence, they will not turn on my phone line.
    I am furoius because it took 6 phone calls to ATT to find out what was going on.

    Anonymous 12/20/11 10:13AM
  • Bought new service. They claimed it was connected on Dec 16, 2011 but it was not. On Monday Dec. 19 still no service. Attemted to call and after 2 hours, countless transfers to the wrong departments, and being placed on hold over 7 times I decided to just go to the store. The customer service representative stated I would have to call them to troubleshoot the problem. I stated the problem is no connection. This is the worste customer service evber and I still have no service. I will cancel my account and go to a different provider.
    Anyone who has ATT Uverse...your better off to just cancel service and find a different provider. A provider that will support their service!

    Anonymous 12/19/11 4:40PM
  • Never aware of a contract with U verse internet, now you are trying to charge me 150.00 called 2 different times with no help. You are the worst company ever and really need to hire some people in customer service with a brain. When you do not make a customer aware of a early termination fee then there should not be one, I call that unhanded and shady business dealing. Will tell everyone I know not to do business with you ever!!!!!!!!! I will not be paying this bill now or ever!!!

    Anonymous 12/19/11 10:53AM
  • horrible costumer service. do not tell you the true about the charge. I call to get an internet line at home. they said it only cost 25 dollars, but they send you a bill which turn out 38 dollars per month. And their bill coming 2 month after you have been in contract. definitively, you cannot cancel yrs service at this time.

    at and t costumer 12/19/11 1:40AM
  • Done with with this service. Never showed up this morning to fix the distortion and when I called (after waiting 45 minutes) they said I did not have a service request. Very poor service for a very large price.

    Anonymous 12/18/11 11:24AM
  • Last week, ordered AT&T U-verse voice because I found my cell phone did not work in the new house I moved into. It works if I stand in the middle of the street, LOL, just not in the house. They told me it would take over a week to send me a self-install kit. The last day of the waiting period arrived and I was in a class until after phone hours on a Saturday. I contacted "Live Chat" and they told me they couldn't help me because they had no access to my account information and were only permitted to take new orders! Their advice was to call back on Monday, and the phone number they gave me was a different one than was listed on the site. Took me half an hour to find any of these options on the site - they do not want to be contacted.

    I've moved a lot in my life and have never had so much trouble getting a phone in. They offer installation at $150, or free self-install.... The actual installation of the U-verse took over 4 hours. No charge. Why this difficulty with the phone?

    They also gave me a telephone number which I gave to all my friends. Probably won't have the same number now because I had to place a new order.

    In the old days, you'd talk to someone on the phone and they'd give you 2-4 numbers to pick from and you could pick one you liked.

    Service degradation and increased prices are ridiculous.

    I did just get a panasonic phone that said it would link to my cell phone via bluetooth. Perhaps I can hang the cell phone from the telephone pole in the middle of the street and link to it to make long distance phone calls!

    fiatgirl 12/17/11 7:50PM
  • Technician was incompetent. Cut service to my house while trying to fix some other customer's problem. I have to wait until the next day to restore service to my house. Who will he cut off next.

    Frank 12/14/11 3:57PM
  • I switched to Uverse from AT&T DSL service because the DSL service, though advertised at 3mb/s, was actually getting dial-up speeds.

    Unfortunately for me, I was in an apartment complex that failed to mention to me that they had made a contract with AT&T where they were the only service allowed at the address.

    There were better options ranging from 20mb/s up to 100mb/s, but I couldn't use any of them.

    After getting on the phone with the AT&T representative, I was informed that for 1 year, I could sign-up for Max Uverse High Speed Internet at the price of 29.99/mo. I decided to purchase the Uverse after confirming this price with the sales agent 3 times.

    Since then, I have moved, and attempted to cancel the service multiple times. Never once was I billed for 29.99, but 42.99. Each time contacting customer service, and asking why I wasn't being charged the 29.99, I was told that there was some new fee I was having to pay. Fees never mentioned in the signup process.

    Now, I've been trying to cancel for two months, but the agents fail to cancel my service each time, despite telling me that my service is canceled and giving me a confirmation number! When I call back in to confirm the confirmation number, there is no record of it.

    AT&T Uverse is a scam operation. I will NEVER EVER EVER use AT&T again, and I will boycott AT&T to every one of my friends. I'm an IT Administrator for a 3000 employee+ international corporation, so, as you can imagine, quite a few people come asking me for advice on what Internet service to get.

    Instead of telling them what to get, I will be making it a point to tell them just how absolutely horrible AT&T Uverse is and how badly I was treated.

    Anonymous 12/14/11 6:23AM
  • I hate your customer service or shall I say lack of.I called and was put on hold for 2 hours while I was switched from one idiot to another then on to India.What a joke you people are.I hope you cannot acquire t mobile or else they will become as stupid as your company.

    Anonymous 12/13/11 8:24PM
  • I called your office at the 800 number and was left on hold for more than 20 minutes and then they hung up on me!!!!!!!!!!!!!!!!!!!
    I asked to cancel my Uverse connection as I been with you for one year and it has never worked!! I want to be disconnected from the service as well as credited for not receiving the services since I started with you! Hilda Tunstad

    Anonymous 12/13/11 6:24PM
  • In my opinion, AT&T Uverse has the worst customer service of all the phone, tv, internet, voice service carriers.

    sensemgmt 12/13/11 7:34AM
  • It is typical of att: you are charged for some mysterious services.
    I had such a horrible experience with them!
    I was already a client of ATT when, a day, some sellers came to my house to make me switch to U-verse. What a nightmare! First of all they told they would send me a $300 "debit card" to face the expenses, but I never saw it. For one month my Internet never worked. I saw 10 technicians. They contradicted each-other and changed boxes and battery, then they told me that it depended on the "outside" guys. In the meanwhile some of the people of the customer service treated me as an idiot. I let them know I am a researcher and I perfectly know what a computer is. The result is that later I had to pay $ 270 for the installation. I mean: we do not ask for changing the service. I tried to discontinue the service to make a contract with another company, but I couldn't. In my community we can be provided just by Att. The area is served by other companies, but we cannot have them. I think that somebody at home-side property has a particular interest in ATT. Oops!
    Anyway, until our high technology is represented by such people, I can understand why we might fail in this field, and it is a pity.

    linda 12/13/11 7:28AM
  • I called ATT uverse to stop the tv service, they tried to upsell me and then sent me to a line with terrible static. The woman there put me on hold and then I got the call back between 8 and 5 recording. This happened 3 times. Finally I sent back my receiver and they keep billing me for the service. 2 months now, billing me for no service.

    charlie tango 12/12/11 8:13PM
  • Re: U-verse box that does not respond and a ridicules charge of $48.00 to talk/chat with a service person. The longer I am associated with At&t service, through any of their product lines, the more I am dissatisfied with the products, warrantees and service. My bill increases and the product/service quality decreases. I am eager to sign-on with a TV/Phone/Internet company that has integrity with their promotions and service. At&t is very disappointing and will be held accountable someday.

    L 12/12/11 2:22PM
  • Your overall customer service sucks...lies, promises, monumental hold times and always....nothing. What a HUGELY disappointing, and FRUSTRATING experience in trying to get back my overpayment of $344 since 8/10/11. Today I'm on my third "CREDIT" bill to an account that does'nt exist.. and my money is down to $211 FOR WHAT? YOUR EQUIPMENT AND SERVICES ARE ACKNOWLEDGED AS RETURNED AND DONE!!!! SINCE AUGUST!!!!!!

    djar 12/10/11 4:25PM
  • first i would like to say my experience with at&t would be compared to nightmare on elm st. returned! the hours spent on the phone to them was approx. 3 hrs. one day and over 2 hrs. the next Always getting a new person each time, all you get is i'm so sorry. A I wanted is some answers. Also the installer put in equipment I did'nt need and when I get my bill month and half later for over $300.00, I almost had a seizure, I just wanted to lower my phone bill!!!!!! This was only the beginning!

    Dave 12/10/11 2:34PM
  • I am now without a phone or internet connection because of their scheduling error! 6 phone calls, numerous CS reps, managers, and supervisors. Hours on hold on hold to get an expedited install date.... NOPE. you'll just have to wait your turn till next week. WHAT? Oh that's right, nobody works on the weekends anymore. Was this another one of Obama's bailouts?

    MAXED OUT 12/9/11 4:56PM
  • At the first date, installers showed, disconnect DSL, left the building & cancelled the install.
    I reset up the install. They had me wait 2 weeks for that. Then they didn't show and said that it would be 2 days from that day.
    2 days later, they didn't show up and the install ticket was cancelled again. They kept promising more services, gratis, yet the install never happens. Clearly my lack of DSL/internet is an

    Anonymous 12/9/11 2:42PM
  • ATT UVERSE made an extra charge on my credit card after I canceled their service. They acknowledged I have a credit but after 4 calls and 3 month passed I still didn't get my refund.
    They argue that the money can't be refunded to the credit card and they have to cut a check. I have a case # but the reps are not for any help.

    tgf23 12/9/11 5:47AM
  • Support in Louisiana is awful. Support hangs up on you after it is clear that you won't be falling for their 7 circles of hell questionnaire, designed to weed out the weak hands holding the phone.

    Save yourself a lot of grief and pass on this.

    JimInLouisiana 12/8/11 7:28PM
  • Yes, AT&T has becoming nothing more than a scam organization. Would not honor what I had IN WRITING because after 3 months of wrong bills, the person I talked to talked me into changing my plan SLIGHTLY. (I had a 6 month special.) Bills went even higher...and when I called to put it back to what I had in writing...they can't because I am no longer a "new" customer". When I gave her a hard time, she said "the fine print says everything is subject to change." Does not matter what the guy who sold it to me said...he's gone by the way. Did not matter what the lady said when she supposedly got my bill straight...she's gone by the way. I think I will go picket our local AT&T office

    dbf 12/8/11 3:02PM
  • Let me transfer you to the next level of we've fooled you, sucker, is how I would describe this company's attempt at customer service.
    Frustration doesn't begin to explore the service experiences I've had with AT&T/UVERSE. I firmly believe their mantra is to do whatever they can to stop phone calls from coming in - all they do is transfer you further on down the line. On several different phone calls I've had to make, I wait roughly 15 minutes to reach a live person just to learn I don't have "uverse" on the line even though this is the correct phone number to call. I am transferred approximately 5+ times more before I'm actually connected with a uverse rep. In between the incorrect transfers I am still holding 10-15 minutes at each juncture. Yesterday's phone call clocked in at 1 hour 55 minutes and 46 secs before I had a UVERSE rep - who incidentally could not provide any sense of satisfaction towards resolving my billing issue. No one in AT&T/UVERSE customer service seems to want to honor and stand by the any service code. RECOMMENDATION.... CHOOSE DISH or COMCAST no matter the cost.

    Anonymous 12/8/11 11:28AM
  • ATT is a big rip off, the y charge 30dollors for each service to be restored, they both go off at the same time so thats 60 dollors extra a month ,,,,they add extra fees onto my bill,,right now its 186, and im suppose to be paying 102 a month...so WTF is up with ATT??

    ATT NIGHTMARE 12/5/11 8:56PM
  • There is no such thing as "customer service or appreciation" with this company only the super voice mail HE'LL! I was hung up on by Noelle for no reason and this after being on hold for 22 minutes of the total 28. Called back spent over 1 hour 8 minutes 46 on hold to get no satisfaction from Joel, only the standard customer placation. No satisfaction, not even the courtesy of a lubrication with the standardized scripted talk. Perhaps when dealing with intelligent people, you should try to confirm some level of intelligence in the employee that is speaking for your company.

    holztexas 12/5/11 7:25PM
  • The customer is always right, wrong...

    If you like being treated like a second class citizen/ customer, ATT is the provider for you.

    If you only desire to speak to automated telephone support, ATT is the provider for you.

    If you enjoy the inablility to settle any sort of dispute whatsoever, ATT is the provider for you.

    If you're enamored by offensive and threatening business letters, ATT is the provider for you.

    God forbid you should decide to upgrade your services with them because they'll continue charging you for both the old services and new ones.

    After 6 prision-like years of services (if you know what i mean), I'm sending it all back. Good riddance.

    ATT, this is my last act as a paying customer, and it's only befitting that I let everyone know how wonderful you are!



    Regards,

    Hope ATT fires you Dimitrious from Sales, Service and Billing (phone click)
    provider for you.

    If you're enamored by offensive and threatening business letters, ATT is the provider for you.

    God forbid you should decide to upgrade your services with them because they'll continue charging you for both the old services and new ones.

    After 6 prision-like years of services (if you know what i mean), I'm sending it all back. Good riddance.


    Hope ATT fires you Dimitrious from Sales, Service and Billing (phone click)

    TheFeds 12/5/11 2:16PM
  • Absolutely awful. I wouldn't even recommend this to my worst enemy. I've had so many problems, and I've gotten close to no help from AT&T. You can't watch TV if you have more than three TVs and are recording, it's hard to work with/understand, and I've had many other problems with this service.

    Name 12/4/11 8:45PM
  • I had DirecTV and loved it, but the home I moved into was wired for AT&T U-verse. Sorry day! I'm so disappointed for so many reasons. And one of the stupidest things I've ever heard of is that my DVR automatically shuts down after 4 hours TO SAVE ELECTRICITY!!!!! What should AT&T care if I want to PAY for the electricity!!! I have a big Macaw and I always left music on for him, but now the stupid DVR shuts off and leaves the house silent! STUPID STUPID STUPID! I hate AT&T U-VERSE. FIX IT!!! It's a lame feature and I've read hundreds of complaints about the same thing. FIX IT FIX IT FIX IT! Or I'm back to DirecTV!

    pjki 12/3/11 7:58PM
  • Original call in Nov 2011 was to discuss what we could do to lower our uverse bundle at approximately 7:15 p.m. Our honeymoon phase with the company was over and our bill jumped $40 per month. In discussing removing the land line from our service and issues with our bill, the phone suddenly went dead. Thinking I was disconnected I tried to call back using land line and the line was totally dead. I called back on the customer service line using my cell phone only to find out the dept was closed. I then called tech support and was told that the land line was disconnected through a service order and would have to be turned on through the same dept. I phoned the next day and my land line restore. Fast-forward a few weeks to my bill. I get a bill for over $400 to include an installation charge that the customer service rep today stated that this was a justified charge! What? We never authorized the disconnection and we were not told there would be an additional installation charge to reconnect something that was not our mistake! When requesting to speak to a supervisor, there was not one available to take me call. Horrible customer service!!!!

    Anonymous 12/3/11 7:36PM
  • Held on for 25 minutes the first time. Aftwer 6 minutes the second time, I gace up for tyoday. Will try again on Monday. AT&T must not have enough staff today??

    Had a picture issue a month agao. Tech called and saifd they have identified that an issue exists. Comes to house, says issue was minor and he fixed it extenally but i still had picture problem. He said he sees some wires that are taped but need to be crimpped. I said., oh Ok, they are AT&t wires so i figure, they installed them for phones so....no problem right?

    Tech said no charge, sign here to show I completed the repair and youll get an emailed copy. Next thing i know, I get an email showing a 50 dollar charge.
    Called about 1 month ago after being billed for a service call.It was about 3 days after receiving the emailed bill. Customer service said the bill had not yet entered the system so call back in about a week. I now have the bill but can't get them on the phone today. May soon say goodby to AT&T TV, phones and internet.

    Anonymous 12/3/11 1:44PM
  • Since 10-15-11, I have talked to numerous employees with AT&T U-verse, attempting to resolve a problem that I have had with Connect Tech. On 11-3-11, I finally talked with Rose, who informed me that due to the many problems that I have had with trying to resolve this problem that she would waive the termination fee and that I would not have to pay the $15.00 monthly charge. However, on my 11-23-11 bill, I saw that I still was charged with the payment for 10-23-11. When I called this morning (12-1-11, and talked with Maria, she reviewed my bill and informed me that I did not owe anything. However, she transferred me to another department. After waiting 10 minutes, Mason came on the line and informed me that I still was charged $15.00 for the month of October. He also informed me that my first payment would be $299.50, which was contradictory to the amount that Mr. Jones from the Atlanta Center had informed me on 10-15-11, who told me that he would give me $100 closer's reward and a $75 discount on the installation fee. According to Mr. Jones, my 1st payment would be $25. However, when I called back and talked with Selena, she informed that these discounts were not listed. However, she would give me a $100 discount for the month of December and a $78.73 discount for January. I am grateful for the actions of Selena. However, because I was still not satisfied with the charge of $15.00 for the month of October. I called AT&T again. When I was connected to an AT&T customer service employee and asked to speak to a manager to file a complaint, the AT&T employee hung up on me. Therefore, I am writing to file a complaint to state that I am very dissatisfied with poor customer service, lack of professionalism, the amount of time to resolve service issues, and the extent of deception that your AT&T/U-verse employees will go to persuade someone to convert to U-verse. Because of my dissatisfaction, I really do want to discuss this matter with an AT&T customer service supervisor.

    Anonymous 12/1/11 2:57PM
  • AT&T UVERSE INTERNET PURCHASED ON 1YR CONTRACT FOR $29.99. STARTING 1ST MONTH GOT BILL FOR FULL PRICE, EVERYTIME MONTH I CALLED THEY TOLD ME TO PAY THE FULL AMOUNT THIS MONTH AND ISSUE A CREDIT NEXT MONTH FINALLY AFTER CALL FOR 4 MONTHS I CALLED AGAIN TO TELL THEM TO ISSUE CREDIT ON THIS MONTH THEY REFUSED AND TOLD ME THAT THEY WILL ISSUE A CREDIT FOR ONE ONEMONTH ONLY FED OF THEIR B*** I CANCELLED THE SERVICE.

    FEDUP 11/30/11 2:40PM
  • Like Uverse-the service.
    Hate Uverse-customer service.

    I love my Uverse service. Probably because it was installed by a reliable technician who takes the time to do things right the first time...in contrast to AT&T company "policy". AT&T claims quality but they demand their technicians do the job quickly, even if it's half-a@@ed. How do I know, I work as a Prem Tech for 14 months. I was always in front of the manager having to explain why productivity numbers were lower than everyone elses. When I pointed out that my call-back numbers (problems in the first 10 days of install) were also lower than everyone elses, I was blow off. When I pointed out that my customer satisfaction numbers were better than everyone elses, again, I was blown off and told I needed to be faster. When I said it's against my nature to sacrifice quality for speed, the response was, "try".
    I installed my own system so I know it was done correctly which explains why I haven't had any problems since it was installed 2 years ago. The thing is, I installed everyone elses' like it was my own (unless the customer is an a@@ which happens from time to time). Trust me folks. Installation is everything when it comes to this system. If it wasn't done right the first time, problems after installation become more difficult to resolve.
    As far customer service (phone support, etc) AT&T totally blows. When I have a problem, I don't want to talk to a machine, I want a human being. Problem resolution also sucks. Most problems don't get resolved without a tech coming in. The phone support people don't know the system. When they say "look at the lights", "unplug", "reset", etc, they are reading off of a flow chart. Unfortunately, they won't send a tech until they've reached the end of their list.
    The kicker is that the Prem Techs often go through the same thing. They have to talk to computers and wait on HOLD just like everyone else; all while the customer is staring at them angrily.
    I understand everyone's ire with AT&T's customer service (phone support, etc), but I'm not completely understanding the hate for the system. Perhaps it just wasn't what you expected (misunderstood the product). Perhaps it wasn't installed properly (this could be one of three things; the tech didn't care, the tech sucks, or the tech is simply following company policy and working quickly and overlooking quality). Perhaps you have problems with lines in your home or outside (in either case, a good technician should be able to resolve or make you aware of these problems during the installation).
    I am not defending AT&T in the least. Their customer service is the absolute worst. But seriously, the system is a good system...yet far from perfect.

    PremTechWhoCared 11/30/11 11:36AM
  • I have never seen anything like this my internet suppose to be $29.00 a month but they keep taking $92.00 from me a month.I pay my mom cell phone bill every month on time now they turned her phone off charged her $1200.00 and said we havent paid in 4 months what a rip off on a senior.

    malc 11/29/11 9:03PM
  • Over 2 hours on the phone getting sent to other departments just to cancel an installation. No Thanks

    BlahBLahBl 11/29/11 1:38PM
  • 11/29/11 - I have just been transfered to my 4th department and approaching an hour of total time to cancel the service that I already cancelled 2 weeks ago that they are still billing to me. I cancelled AT&T's service is horrific and continues to be up until the last moment with this extremely poorly ran company. I am counting the minutes or maybe hours until someone finally picks up on their end and I can end my time with them. No service, bells or whistles is worth the time I have wasted with AT&T. Their executives should truly be embarresed!

    Anonymous 11/29/11 11:13AM
  • 100% HATE ATT U UVERSE IVE BEEN TRYING FROM THREE MONTHS TO GET IN TOUCH WITH THEM I VE BEEN ON HOLD HOURS AT TIME ON ALOT ON DIFF TIMES THE BILLING IS ALL MESSED UP THEY HAVE OVER CHARGE ME BY AT LEAST $1200.00 IN THE LAST YEAR SO I JUST STOPED PAYING THEM AND GUESS WHAT THEY CALLED ME SO I PUT THIER ASS ON HOLD NOW AFTER BEING ON PHONE WITH THEM FOR MORE THAN TWO HOUR THIS MORNING ALOT OF THAT WAS ME MAKING THEM HOLD WE GOT IT MOSTLY WORKED OUT WE WILL SEE HOW IT GOES FROM HERE

    N/A 11/29/11 8:29AM
  • AT&T UVERSE INTERNET PURCHASED ON 1YR CONTRACT FOR $29.99. 6 MONTHS LATER STILL BEING CHARGED $45+TX! NUMEROUS ATTEMPTS VIA EMAIL, CHAT & PHONE TO RESOLVE DURING DIFFERENT TIMES OF DAY & WEEK ALWAYS RESULT IN REACHING TECH SUPPORT. IVE DECIDED TO SUE BASED ON 1984 'MELODY VS. HOLMES' DTPA BECAUSE THEY R IMPOSIBLE TO RESOLVE OVERBILLING ISSUES WITH. I PLAN TO NOTIFY MY AG'S OFC ALSO IN CASE THE PROBLEM IS SYSTEMIC, WIDESPREAD AND WORTHY OF CLASS ACTION. EACH TIME I CALL IT TAKES 25-40MIN TO GET SOMEONE ON THE PHONE. EACH TIME I CHAT, THE PERSON IS SO SLOW AND NON RESPONSIVE THAT I COULD SWEAR THAT NO ONE IS THERE OR HAVING MULTIPLE CHATS AND LOST IN THE CHAT ROOM. I DONT CALL OFTEN AND I WONT CALL AGAIN!

    HELITUTOR 11/28/11 8:07PM
  • NOT RECOMMENDED!!!! HORRIBLE. I TRIED FOUR MONTHS AGO AND AFTER 2 WEEKS USING THE SERVICE I REQUETED THE CANCELATION AND RETURNED THE EQUIPMENT AS PER THEIR INSTRUCTIONS BUT THEY NEVER CANCELED THE SERVICE AND THEY KEEP CHARGING ME AND CHARGING ME. FOR THE LAST 2 MONTHS I HAD TO CALLED THEM EVERY WEEK REQUESTING THE REVERSE OF CHARGES. I ONLY RECEIVE FROM THEM THE APOLOGIES FOR THE INCONVENIENCE AND PROMESES THAT MY NEXT BILL WILL BE CERO BALANCE, TODAY THEY SENT ME TO COLLECTION. THERE IS NO WAY TO GET RID OF THEM.

    Anonymous 11/28/11 7:50PM
  • Worst hold times screwed up my uverse installation, then was unable to fix. Was put on hold for 3 hour intervals always getting disconnected, never getting called back. Its been 2 weeks of my wasting hours on end trying to resolve a simple issue with uverse and still remains unresolved. By far hands down the worst service experience in my life. If you have another option even if a bit more expensive, do not use verse internet services or any att service for that matter. One department is a reflection of all others.

    erica 11/28/11 4:02PM
  • Called Friday because my service has been freezing up and skipping. So we got an appt Saturday but unfortunately I forgot so had to rescheduled for today ( Sunday ). Before getting off the phone, I asked the gentleman if it was going to cost me anything for them to come out. He said no, unless a dog has chewed up the wires. So I was ok for them to come. well technician came out changed my connectors and he said he has to charge me $55. And problem isn't solved.

    Mejoca 11/27/11 3:59PM
  • I signed up to what I thought was a great deal... $19.95 a month internet with U-Verse, 3mbps speed, which is exactly what I needed. After researching it, Time Warner were $35, and even after the initial $120 for AT&T's modem (yes, that is one expensive modem), it figured out cheaper to get the $19.95 internet with att.

    The first month they overcharged me, I called they got it straightened out. This is my second month now, and they are trying to charge me $38 a month (the non promotional price). I have called the billing department, they are closed today, and 'may' (according to the loosely termed 'customer service' department) be in tomorrow or Monday.

    I then went online to see if there was any info on their website and got directed to their live chat option. After having to fill in the Spanish Inquisition about my account I got a rep. She was not helpful. After 20 minutes, her answer was, 'if' what you are saying is true, I'm not authorized to make changes, I suggest you call the billing department. I explain that they are shut today... she makes no more comments and shuts the chat off.

    I will cancel this service and go with Time Warner, and let my dog use their modem as a chew toy.

    tampasoccer 11/25/11 2:19PM
  • Let's talk about your programming. At one time you offered the "Hallmark" channel. You took the Hallmark channel away and you replaced it with the "Barbie" channel. Did anyone ever look at that channel to see what it offers? Now I have about 20 spanish channels, that do us no good, and that I am paying for in my package. The Hallmark channel offered family programming, no sex, no profanity and no violence. I would be willing to pay a few extra dolllars for this type of programming, or give me credit for the 20 spanish channels I don't use or want.

    Missing Hallmark 11/25/11 11:38AM
  • Cannot say enough bad things about service here. Unreasonable wait times to talk to a human, re-routed 4 times for one call, wrongly charged for services never recieved, harassed on my voice mail by their automated system for payment that was not owed. DO NOT,DO NOT, DO NOT use AT&T's services!

    Anonymous 11/23/11 8:16AM
  • The previous tenants at the place I recently moved to were having problems disconnecting from U-verse (because they did not intend to transfer uverse to their new home). AT told me the "simple" solution was to go online and transfer financial responsibility to me, no install fees, "easy". That has become a nightmare, over nine phone hours and no transfer. At this point in time, I do not ever want U-verse and once again the previous tenants are trying to cancel service (on their vacation) but were disconnected after being on hold for 30 minutes. I have never encountered such poor customer service.
    Fran

    Fran 11/23/11 4:41AM
  • how come i can be on the internet and it cant find a page and tells me it cant but i am on.....at&t sucks! good with the phones not good with the internet or cable, maybe you should try retiring.

    Anonymous 11/22/11 6:41PM
  • AT&Y customer sservice sucks! I have been waiting on the line for more than 40 minutes and I got disconnected! I thought maybe it was from my side but I called 6 times and every time after waiting for a long time I have been disconnected!

    Anonymous 11/21/11 2:09PM
  • AT&T U-verse got me to sign up under false pretences. The agent lied to me about some of their channels. I ask him if they had the Hallmark channel and GMC and they said yes on 02/11 when they dropped the channel from 09/10. Even after I switched to them and called to find out why they didn't have the channel they lied again and tole me they are negotiating a contract when that was not true. They really suck and I am getting rid of them!!!

    lololarm 11/20/11 8:48PM
  • Once in a while a CS issue will arise that when a company completely ignores you because 1) they don't know what to do 2) switch you to another dept because, again, they don't know what to do, or 3) the CS agent is so rude, that you want to go the extra mile to get a company's attention. This is one of those cases; and all we wanted to do as a family is purchase AT&T's U-Verse package. I have been in CS and GPM positions with fortune 500 companies and I am a very patient person. With this last point made, enough is enough; AT&T's elaborate CS needs to get back to the basics - support the cusotmer, not establish a website or call service that directs inquiries and concerns down a black-hole, never to be heard from again.

    In general, we are the only house in a large sub-division that does not have U-Verse. After numerous attempts, and even having people show up at our home numerous times, we have not heard anything back; and when we follow-up it shows in the U-Verse CS system that we never requested service. We have explained the same issue to too many peolpe, which now makes it clear - AT&T does not truly care about their customers or potential customers.

    I am in the process of writing a letter to AT&T's CS and S&M management groups; and I will be copying competeing companies so that they can see how their competition handles customer issues. For those that read this they may be thinking, oh, another disgruntled customer looking for a quick fix. With this said, to the contrary, this is to send a message. Getting angry and making phone calls is not an option at this point.

    If any reader has contact info within the AT&T organization please forward for use. Please be confident that the information received will be appreciated and will be used wisely.

    Sincerely,

    Thecommunicatingcustomer

    Thecommunicatingcustomer 11/20/11 11:23AM
  • I had their service installed on 10-23-11 & now 11-20-11 still am having the same problems from the start. Pour internet speeds, on & off service. I've wasted 15 hours of my life I will never get back on hold our explaining my whole problem to a different customer care agent. I've had 10 service techs out to the house & they all blame the other for my problem & when they leave the problem continues. Not to mention the customer care promises that were made & never followed through with, the three home visits that were canceled from their end & I waited all day for them to arrive & when I called & wasted more time on the phone they could not get anybody out to the house. Lets not forget the initial sale, I was told with the 450 package I would have everything I had with cable. NOT EVEN CLOSE. I called them & they wanted me to pay more $ to get the channels I had before, with all the problems I am having are you kidding me. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. THEY ONLY WANT YOUR MONEY!!!!!!

    Michael T 11/20/11 6:55AM
  • I have tried to add services to my viewing and have had no results. I had asked that several movie channels be removed from my services and then found out that many others were removed, as well.

    I want to have some of those stations back and need a listing of programs available and other info. Please call me.

    251-661-3151
    Carol May

    Anonymous 11/19/11 7:44AM
  • We were with out internet within the first week for about a week or more. We had to send for repair technicians, 3-4 time within the first month or so. The problems were never fixed. It keeps getting worse. We wanted to switch back to our old service a while ago, but they said it would take about a month without internet(probably more than that...) This service sucks. That's all I've to say.

    idek 11/18/11 2:55PM
  • I have to agree with this poster 100%. ATT must have the WORST customer service in the planet. I installed U-Verse internet and phone service on Sep. 15 and now I'm being billed for $369.00. I called to get an explanation of these charges and first I had to talk to a "robot", then (after waiting on the line 10 minutes) I was transferred to a live agent whom (after another five minutes) told me she could not take care of my problem and transferred me again. After another 5 minute wait, another agent came on and after another five minutes she told me that "because this was a U-Verse account she couldn't help me either" and she had to transfer me to another rep. At that point, I expressed my frustration through the use of some choice expletives. I was transferred again, this time to someone in India, who I could barely understand. I ended up hanging up without resolving my problem (and ready to commit suicide).
    I wonder how many heart attacks have been caused by the irresponsible and inept service of ATT. I am convinced they have set up this system on purpose to frustrate the customer and make him/her give up. All this, while they make billions in revenue and thumb their noses at us. This company should be hit with a class action lawsuit that hurts them big in the pocket.

    Anonymous 11/17/11 7:54PM
  • I have been having lost signal error messages for months now. Have tried the canned responses from their customer service line (each time requires extended hold periods, then lengthy phone time once a rep takes the call) and even had techs come out. It seems they are incabable of fixing their own issues. Between their unreliable service (no credits given out by them for lousy connection) and poor customer service I am considering Comcast again, the only other game in town.

    qtrmiler5.0@gmail.com 11/17/11 8:43AM
  • AT&T has the hands-down worst customer relations of any consumer company that I have ever dealt with. Despite their appearane of accessibility, It is often impossible to reach anyone who can actually help. Case in point, this evening I engaged their (Indian) chat specialist who sent the canned welcome message and then disappeared. 30 minutes and not single helpful comment, action, nothing.
    To get to this help gateway, you must first complete the AT&T application for help, name, email address, phone number, account number, secret question, password. Get by that and what is he first question your assistant asks? "Who am I talking to?" (before disappearing)!!! This outcome is typical.

    Richtsd 11/16/11 9:25PM
  • At&t lied to me when I recieved a letter telling me I could get internet service for 14.95. I called them and they raised the price to 19.95. When I got my bill for 82.95, I called to complain. They said they had to charge me for the set up. I asked them about that when I got the service and they said it was free. Now they have told me it was 29.95. They are as crooked as you can get

    daizee106 11/16/11 4:30PM
  • THE WORST!!! Went almost a month without service b/c they said they couldn't port my old number and blamed my other cable provider. Spent countless hours on the phone to be passed to different people b/c they had no record of my past calls and problems. I was quoted one rate. Called back got someone else and was told I was quoted the wrong rate.

    mishy 11/15/11 9:55AM
  • Well I'm really disappointed in At&t Uverse services. Each month a week before my bill is due it starts to freeze up everything the internet the phone and the uverse tv services. My husband didn't believe me but I waited to pay the bill a little late like two days before it was due. WTF low and behold it freezes up like crazy. I have never been late the entire time I have been with this company paying more than 250.00 a month. They should call this company freeze verse. which really stands for UnViable Ethernet Random Suck Enviroment.

    Hate FreezeVerse Uverse 11/15/11 9:03AM
  • Well, here we are on night 2 of the constant u verse trouble. To top it off we had two techs out today at two different times. I don't think i could be more disappointed in a company. Ive been on hold now for 45 minutes and actually talked to someone for about 5 minutes. Ive missed a day and a half of work and still no results. I will gladly welcome comcast back tomorrow. Thanks for nothing at&t.

    at&t frustrated! 11/14/11 6:04PM
  • At&t U-verse obvously hires the biggest Morans around..I was on the phone for over 2 hours tryng to talk with someone in billing..Well 13 people later still couldn't talk to a specialist as they call them the idiots had no clue WTF what the others are doing.Fnally I just cussed the last one out when they said I have to get you with U-Verse these people are special alright special needs.I will not pay the bill for service,I didn't order..Hey U-Vere we can do the Moral way or the illegal way you made your choice.

    barf 11/14/11 5:26PM
  • We had decades of trouble free service from AT&T on our landline that all went to hell when we moved just a few miles away. We couldn't keep our old number so we chose our new number(for a charge, which was OK)but the referral gave callers a different number that had been automatically assigned. In the next six weeks we lost either local and/or long distance service on several occasions, each lasting several days - the problems seem to occur at the end of the week and not be resolved until the following Monday. on each occasion we spent from one to three hours total time on our prepaid cell phone trying to get it resolved. AT&T reps kept telling us the "order is still open" or something similar and couldn't believe that we had actually already had service connected - one rep pretty much said it wasn't possible and that we must be getting calls to another number. That was the same rep who told me I had to call a different number if only long distance service was affected but the number she gave me was long distance (once again I had to burn up cell phone minutes since I couldn't use the land line). A few times the problem was blamed on billing issues of the person who previously had the number and they were always confused about our address. The reps didn't have much info about our previous calls and we had to go thru the process of choosing our level of service three times within six weeks. On the most recent occasion after 4 days of no service I got kicked to 5 different people, each one saying the problem was with another department and none of whom had any of the history or information we had just provided to the previous rep. I have to say that some of the reps were patient and polite tho others were defensive and couldn't care less. they are obviously working in a system that is designed to sell product, not serve customers. I couldn't even attempt to deal with it online at the At&T customer service site because I tried half a dozen different passwords (all polite)and each time was told to pick a new one.

    mm 11/14/11 2:56PM
  • I have never had the issues with this company until Southwestern Bell bought the name and assets. Can't get it repaired, can't return the equipment without going to a UPS Store and wasting time and can't get the credit applied to my account. They have hired people for tech support that are at best, incompetent. No way to resolve these issues with a company that spends $3500 to aquire subscribers and then treats them as if they have no choice in service providers. Att has finally made Comcast look good!!!

    Happy in PB 11/14/11 1:57PM
  • I have spent a good part of 3 hours today just trying to start service. Spoken to at least a dozen people just to get the answers to some simple questions that I new the answers to but wanted to confirm. Disconnected 3 times. I give up. I am going with Road Runner or someone else. I thought maybe I was on an episode of the Twilight Zone. I dont see U-Verse making it with this kind of customer service.

    I thought I was on an episode of 11/14/11 1:37PM
  • ATT is Fleecing customers..customer are exploited. Very sad in this struggling economy. We are forced to Pay higher and no lower DSL being offered despite bloody listed on their Website. Its sheer disgrace of Capitalism.

    Fleeced User 11/14/11 1:19PM
  • Ditto for all the below. Nothing more annoying than patiently navigating their recorded algorithm for fifteen minutes, none of which choices really match your real problem, then hearing "all representatives are still busy helping other customers, please hold and you're call will be answered in the order it was received" for another 15-20 mins., then being connected to an agent that still cannot provide a service (international channel) that you've been paying for many months, but not receiving.

    slaverson 11/14/11 11:02AM
  • We just had a u verse package set up on wed., 4days ago. Im already sorry. The picture pixelates constantly and when the tv goes out, so does the phone and the internet. I work from home and have cut off numerous customers due to the phone cutting out. Then, of course can't do anything on line cause its out as well. After calling the tech line(pamphlet says help 24/7) I kept getting cut off and told that the office is closed. This happened 4 times. I finally called the wireless account and screamed at that person till they got me someone to speak to. He explained that its "tricky" to get a hold of them. The rep then tells me to that a tech will have to come out. This is crap! As of 8pm tonight its gone out 9 times. Im already sorry. When the tech comes out, if its not fixed, we are going back to comcast. Thanks att, the xfinity commercials are true.

    at&t frustrated! 11/13/11 7:00PM
  • Yeah. This is the worst company I have ever had to deal with too. I just started my own company so I haven had time (during their business hours) to spend HALF the day to get through the right person. I still need to call back because the one hour I spent last week, getting sent all over the place, did not do anything. I guess there are a couple of different "TV" types, fast,etc... Who cares? I just wanted to CANCEL my cable, didn't think it should be so difficult, wrong! Finally go the what would be the right department and they couldn't find my account?? Really? So how come it's existing and I am using it then? They couldn't search for anything under my name or the address... Unbelievable. I am so looking forward to wasting a whole day soon to just cancel the darn thing. Annoying!!!!

    Good luck every with your problems with AT&T.

    LumiereSD 11/12/11 5:54AM
  • PRAY that you never have to call ATT Customer Service. It's the worst experience you'll ever have. They'll run you in circles forever. It took OVER an HOUR to report a defective gateway!

    I have the U-Verse internet, but ATT will NEVER sell me anything else...EVER!

    Eric 11/11/11 10:01PM

  • Called AT&T, asked for DSL service. Was told DSL service was no longer offered in my

    area (this turned out to be a complete fabrication, as confirmed by 2 techs who came

    out and a specialist in Tier 2 technical assistance), so I was talked (conned) into

    getting AT&T U-Verse Internet service. This was a huge mistake, as we began

    discovering on the very first day of "service". Keep in mind - we're not out in the

    sticks somewhere. We're 9 blocks from downtown in a major US city.

    Here is a running tally of what has befallen us thanks to AT&T's

    U-Verse:

    10/27: Modem arrived and account was activated. Everything appeared to be running

    fine until 5:54pm when we lost the net. Regained after 8:30pm. Net unstable, figured

    it was due to new service syncing with modem, problem with the modem, or port

    assignment. Decided to wait until following day to see if it was ironed out.

    10/28: Net still unstable, didn't notice going out at same time as yesterday. Modem

    making noise, order was placed for replacement modem.

    10/30: Net still unstable, beginning to notice pattern. Called again. Appointment

    made for technician to come out following day.

    10/31: Technician sent out. Found no problem with line. Placed order to have

    assignment changed. Net went out again at same time as the previous days. Pattern

    definitely noted.

    11/01: Same problems experienced following day. Called, told that assignment was

    changed. Net went out again at the usual time, but could not tell whether this was

    from assignment change/re-sync or not as it was during similar time frame.

    11/02: Same problem, appointment for technician to come out following day. Told no

    order existed for modem replacement. Order placed, told would receive November 8th.

    11/03: Technician came out on follow-up visit. Still experiencing same problems.

    Technician called office, was told no assignment change was ever put through and no

    order existed for it. Technician placed order for assignment change while here.

    Assignment change occurred at time that net typically goes out, unable to confirm

    whether it was due to the existing problem.

    11/04: Problem continuing on following day at the same time. Had separate and

    additional order for assignment to be changed, cancelled. Technician came out to

    check line. Found no problem, waited until 5:56, problem then found. Stated he would

    put order through to have this taken care of on Saturday - Sunday at the absolute

    latest.

    As of 11/04, the Internet has been interrupted at roughly the same time every day

    since service began. Friday, 11/04 has been the longest interruption in service,

    possibly due to the assignment having been changed, possibly due to it being the

    weekend and thus more traffic, or a combination of the two. Internet still has not

    come back steady or reliable since 5:56pm - came back at 11:12pm and seemed stable

    until 11:39pm when it went out again.

    Back at 11:43pm - 12:29pm, then out again.

    Back at 12:39pm - finally stayed up.

    11/5: 4:28pm, dropped. Came back, remained stable. Speed 1/8th of what we should

    have. Did not immediately notice this until after office hours (after 5:00pm)

    11/6: Called tech support and explained ongoing problems and issues with slow speed,

    told no problem with service. Went to www.speedtest.net, saw 0.33Mbps. Told by tech

    support to go to att.com/speedtest - showed 3.48. Was told that speedtest.net may

    have problems and that my speed is fine. Was told that only att.com/speedtest can be

    relied upon for testing purposes as any other sites are outside the control of AT&T.

    11/7: New modem arrived one day early, but net still problematic. Called tech support

    - speedtest.net, Cnet and FCC sites all show below 0.35Mbps. AT&T shows 3.49. Since

    three independent sites confirm this, including the FCC site, AT&T could not dispute

    that something was wrong. Call escalated to Tier 2 tech support, profile reset at

    office. Speed returned.

    4:48pm - net down. Same overall time as before, only one hour back because of

    Daylight Savings Time ending.

    4:52pm - called, told port must be reassigned, told would not occur until after

    8:00pm on 11/8. I stated this was completely unacceptable, that this must be done now

    and resolved tonight or we would be cancelling service. Demanded to speak with

    supervisor. After waiting on hold for 15 minutes, was told this can be escalated to

    Tier 2. Still no supervisor available. Gave go-ahead for escalation at 5:27pm.

    Awaiting Tier 2 specialist. Net still out.

    10 minutes of hold time, Tier 2 specialist answered. I explained situation and was

    offered by the specialist to have a technician come out to check the line. Declined -

    stated that nothing would be found since all of the other techs were not able to find

    anything that would be causing this problem. Tier 2 specialist stated that due to the

    modem order and the date of Nov. 8th after 8pm, she was not able to make any changes

    to account. She stated that this should clear problem up. I begrudgingly told her we

    would give AT&T one more day. If problem is not resolved tomorrow after 8pm, we will

    cancel account. I was told I could go with AT&T DSL service, despite the fact that

    the customer service agent when I ordered the service said that DSL no longer exists

    in this area. Will try to get account changed.

    7:42pm - net finally came back and seemed stable; however, speed began rapid fall-off

    and at 8:24pm is again at 0.32Mbps. Reset modem to try getting better speed - will

    not re-sync. Net lost.

    8:29pm - modem finally re-synced, then dropped immediately upon trying to test speed

    online.

    8:39pm - modem has re-synced and appears to be stable. Speed has returned to 2.59Mbps

    download.

    8:47pm - net down again. Back up at 8:54pm and 2.47Mbps.

    9:11pm - net down.

    9:18pm - net back at 2.48Mbps. Finally appears to be holding and stable.

    9:56pm - net down again. Gave up and went to bed.

    11/8: 7:46am - net down. Reset modem. Appears to be up again at 7:51am. Checking

    speed and connection. Showing 2.58Mbps and very little latency. Wondering how long it

    will hold.

    4:50pm - net dropped. Will wait until after 8:00pm to call, assuming it's not fixed

    by then (ha!).

    5:04pm - net back temporarily - expecting it to drop at any moment.

    5:06pm - down.

    5:15pm - up.

    5:26pm - down.

    5:28pm - up.

    5:29pm - down.

    5:30pm - up.

    5:53pm - down.

    6:01pm - up.

    6:07pm - down.

    6:13pm - up.

    6:30pm - down.

    6:41pm - up.

    7:01pm - down.

    7:19pm - up.

    7:29pm - down.

    7:43pm - up.

    7:50pm - down.

    8:06pm - up. It is now "after 8pm", so if it drops again, I will be cancelling and

    demanding DSL instead of U-Verse. If they won't give me DSL, I will order them to

    cancel the whole package and go with their competitor. NetZero has a great DSL

    package for the same price as the U-Verse package, with the same speed. Plus, we

    already have all of the equipment that will be necessary, so no additional charges

    will be forced upon us.

    8:49pm - down. Called, received recording stating "Sorry, this office is currently

    closed." I was told that I could also get help online, but the problem is that I'm

    trying to GET online with the service I supposedly have.

    9:03pm - up. Maybe it'll stay, maybe not. I'm tired and don't care anymore. I'm going

    to bed.

    This has been my experience with AT&T U-Verse.

    I highly recommend that people avoid it like the plague.

    11/9: 7:00am - net up and stable. Will check again at 4:50pm and if down, will

    cancel.

    4:51pm - net down. Cancelling service. Switching to DSL. Will have it working in 5

    days - they need to re-establish the resources for this area since we changed from

    DSL to U-Verse. This may take up to 4 days, and we will be without the Internet for a

    day. I'm okay with this. I was told the reason our U-Verse signal was dropping is

    that we have too fast of a download speed, and that's why it was stable at 1/8th the

    speed we had. 2.59Mbps on the download is too fast? Not on DSL it isn't!

    DO NOT GET U-VERSE! YOU WILL REGRET IT!!!

    David 11/9/11 7:18PM
  • I have bundle sevices with AT&T and it is the worst service I have ever had. Every month the internet/u verse service is not working and some one comes to my home and piece something together so it will work for a few days. I am on hold for more than 30 mins usually before I can speak to someone. Than another hour or two with technical support before they decide that we need someone out to our house. The u verse freezes a lot, I loss internet connection daily.

    Anonymous 11/8/11 6:57AM
  • almost from the start att could not retrieve our phone # from ourprevious carrier. i took over a month to get our phone. i was quoted a price of $166 a month for my bundle of high speed internet, which is slower than my previous supplier. sports channels were misrepresented. asking bout the NFL package i was assured i could watch any game i wanted to. come sunday the NFL package was no more than a halftime clip show, showing scores as they happened. the remotes never worked correctly as theinstaller failed to explain anything except how to put the battries in the remote. at least once a day the screen goes dead saying all units in operation! delete another tv? we have 7 tvs and at night only 1 or 2 are being used and the signal is still lost because too many tvs are being used. if i pay for 7 boxes i want 7 tvs to be onat the same time if i choose so.i let att know i didn't want my name on the bill and cancelled my account and transferred it to my wife's name. it still hasn't been done and i receive a letter at least once a week and an e-mail or 2 demanding i turn the equipment in or being threatened to pay for the equipment. they can't comunicate with each other at att, because everytime i talk to a rep i'm told not to worry my name will be taken off as the subscriber but last week a bill with my name on it came for almost $400, seems our salesgil forgot to add $48 a month for internet. i signed a contract that read total cost $156 per month for 6 months then $166 per month till contract expired. the girl said our bill ws eally $198 a month. i calmly replied " why would i take on a new carrier who would charge me more than my previous supplier if i was trying to save money. when i try to contact them my e-mail # is not correct but they have no problem contacting me with their threats of billing my credit card against my will for equipment that should have been put in my wife's name. plus 1/2 the channels are ones we would never watch so i chose the 250 package but was advised the 350 pack had the NFL package. i don't mind paying for what i ordered if i could look at what i was promised and paid what i agreed to pay. this is strictly a big business taking a sigle customer and trying to force their power on that customer.

    mickyeggs 11/8/11 1:03AM
  • The worst method for troubleshooting problems I have ever seen. Our dvr has suddenly quit working. Multiple phone calls and a new receiver later... still broken. I can't call them without loosing my temper it is so irritating.

    tamtex 11/7/11 7:11PM
  • Waited one month for installation, 2 days before my installation date I received a message that my installation has been pushed out an additional month. Tried to speak to multiple reps, was hung up on as soon as I asked for a supervisor. Asked for resolution and was told since I don't have an active account yet, they are unable to credit me for my inconvenience. 2 hours later and still on the phone...

    Anonymous 11/7/11 2:58PM
  • AT&T required me to buy a $100 modem/router when purchasing UVerse internet service. When I later upgraded to add TV service, they took the router back that I'd paid for and replaced it with a gateway that includes TV support. I have tried calling the tech directly, technical support, billing support to either get the equipment back, or a credit for it. I've spent hours on hold and in online chat sessions and have gotten no where. When I called and told them they effectively stole from me and to cancel my account, they transferred my call to a new department and the call was promptly dropped!

    ewday 11/7/11 12:17PM
  • From day one this has been HELL nothing was done right. There were three att techs that came out and told the main office the problem was in the office. It took three weeks to finally get me U-Verse and still problem after problem wrong account after account. I was having the payment coming out of my bank account each month 22.40 and still you screwed it up. sometime it worked. Then next thing you take the account cancel for good. Your office has four account numbers and I still don't understand the unprofessional service. I have send you a copy of the direct deposit papers. You took the money out yet you send me papers saying I didn't pay. I'm telling everyone how screwed up your company is for U-verse. It was a simple deal and your office fudge up badly. Your personal were rude to me and I would never do that to a paying customer just not good business at all. The service was more off than on that was really screwed up.

    thomas58 2u 11/7/11 10:47AM
  • My first uverse bill was 700.00 yep charged for equipment and everything. Today i was gonna cancel, instead they upgraded my internet and charged my card 3 times for who knows what...... i will shout it all over facebook and wherever else i can, u verse sux

    Anonymous 11/5/11 6:02PM
  • I have spent hours on the phone with U-Verse and nothing has been resolved! It is the worst customer service this 64 year old has ever experienced. I have been with AT&T since 1997 and will keep my cell service with them, but AT&T needs to address the U-Verse side of their business.

    Anonymous 11/5/11 1:56PM
  • I've been an AT&T U-Verse customer for over 4 years. I moved in the spring (closed out service at old place; renewed service at the new one) and didn't have any problems. During this time I fell and had to have surgery on my hand. I was unable to drive, let alone drop off the old equipment at the UPS store. As my hand got better, I called customer service and the rep indicated if I drop off the equipment immediately, I would not be penalized for it being late, in fact, I had just made the deadline. I was told everything was OK,. Well, I get my bill and they added a $200 charge for the missing equipment, even though it was received (saw this via UPS tracking number)". I called in and told them my story, that the rep said it was OK to bring the stuff back that day, etc,. They said they would send it to billing for a dispute:. I come home this week and my service has been turned off because they do that when it's in a dispute|. After 2 hours of waiting on hold, I was told my dispute was rejected and it was my responsibility to get the boxes back on time/. Even though their rep said I would be OK.. I will be cancelling my account with them - they do nothing for their long-term customers. And they lie.

    Krock 11/4/11 12:58PM
  • (1)At&t is pretty bad. It has taken me close to 2 months to get service at one of my addresses. The service rep they sent out said I would need another rep that handles cables. He said they would send one soon, probably in the next week and notify me. Never happened. Called At&t 2 weeks later and they could not find the request and said they would have to create another request and someone out this coming week, they didn't show. Called At&t back, they said their service rep arrived on that day but no one answered the door and they were unable to gain access because there was a fence. Funny because I was there all day making sure I didn't miss the service visit that took me a month to get. The only person that knocked at my door was someone selling magazine subscriptions, they didn't have any issues reaching me. And yes, I have a fence, but its a your average chain link fence with a gate you can open and close. So of course, back to square one. (2)When you call with a technical issue, like configuring the settings of a new modem with your current service, and there just so happens to be an issue with At&ts log in settings to be able to make changes to the configuration, they are quick to tell you the issue has to be with the device you are trying to configure and that you need to contact customer service for that device. Even though you know clearly that the device is brand new and it is their site that keeps redirecting you. If you bug them sometimes, they may actually put you in contact with the right person or do something to give you an actual answer. Or they take your phone number (For what? They never call you back.) (3)Try setting up your At&t account with a code that you have to wait on to come in by mail to activate your online accessibility. Get it and it doesn't work right or your past the activation period, then you're back to square one. Even better, try to find the right number to call for setting up payment arrangements, the correct technical support number or bill pay services number that's actually for the device and kind of service you have. If you just want basic internet and get a dsl line without having to buy a phone package, cable package, or every other service offered, the automated answering service has issues recognizing it because it doesn't start off like a phone number or a u-verse account. Often times you will hear, "I am sorry I did not get that, please try entering or saying your number again." (4)Even Better is when you are asked a series of questions about the service you receive, account information, and verification questions and something gets recognized incorrectly and then you're redirected, back to the same questions, maybe transferred to a service rep that you will have to hold for and still go through all of the same questions again. ---- Who else can we use for internet/cable services? Some places have other companies, that are large as well, allowing for different options, but not all. It seems like these companies grow and form monopolies (illegal by the way) weeding out the competition, then they jack up their price(sometimes forcing current customers to accept an occasional contract renewal fee or buying the contract without that persons approval, lets say one of someone who gets services from a company like Time Warner Cable,then want to charge additional service fees)and slowly lower the quality of service. Then you are forced to put up with it if you want the service and At&t is the only option available for you.

    Lexluther008 11/2/11 9:35AM
  • They keep you on hold eternally. There's a lot of, "I understand your problem" and, "We'll get that taken care of right away" and nothing gets done to correct any of the problems with the service. All they do is offer some free movie channels for a couple months to pacify you.
    Rather than going this route repeatedly, survey the neighborhood to see what service is working the best. If this puts you out too much, just keep puting up with the crappy u-verse service.

    Fed up to here 11/1/11 2:58PM
  • I called to talk to customer service the first time and I was on hold for 25 min. I called back the second time and again on hold for 25 mins. The worst service I have ever had

    uverse 11/1/11 2:55PM
  • Tried to get ATT U verse into the house. Told by ATT service tech last year that it was available to me. Several neighbors have U verse. Called ATT and talked with a rep in India, "solly not available"
    Emailed ATT locally here in Atlanta, "we'll look into it..."
    Response weeks later, "solly, not available."
    Two ATT installers working the junction box three doors down at the corner today.
    "You are within 700 feet of the box and your wire pair tests good for U verse." "Once someone puts you in the system as not available it is nearly impossible to get ATT engineers to change the designation."
    Att dsl runs at half rated speed or less, continually drops voip calls made over the system.
    How in the world does this company make money?
    straessl@bellsouth.net

    straessl 11/1/11 2:01PM
  • I waited for four hours today for an AT&T tech to show up. No one came, and nobody called to tell me that they weren't coming. All I got on the phone was the runaround and being put on hold. I am soooo angry!

    Anonymous 11/1/11 10:28AM
  • I was interested in having the U-verse with AT and T . They had schedule a technician to arrive . They did not . I tried to check my status on line and it was not available . On the day they did not show up , I called at and t . After passing me around several departments , they told me that for some reason , my account was cancelled .They had schedule me for another date one month later . This time they showed up however , they said they could not install the services for a box of some sort is missing .

    Attempt #3 came when a rep was going around our building saying that they had install the box needed due to the demand of people . For this attempt , i took a day off

    Guess what the technician did not show up again ! and when i got a hold of someone they told me that they could not install u-verse for there was a part missing !.

    AND check this out , before i could get a hold of someone , i check my status online and it states that my installation date was scheduled for dec. 31 , 2036 !.

    I had saved all my documents to prove such even happened.

    dagb 11/1/11 8:39AM
  • All righty then, I had ATT DSL high speed internet, I switched to U-Verse. Originally they explained to me that it would cost $120.00 for the equipment. Two day later talking to my neighbor I learned that he had also switched but his equipment was free. I had not been hooked up yet so I called them and said that I had changed my mind I did not want it. When they asked why I explained that if my next door neighbor got free equipment then I certainly wasn't going to pay for it either. I got transferred.
    The new person I talked to explained to me that I should never have been told I was going to have to pay for equipment and that a mistake had been made and in fact I got free equipment and free installation.
    Okay two weeks goes by and it was hooked up. Another week went by and I was disconnected. I called and went through hoops with transfers etc... About an hour into the call I got an operator that explained to me that I was in fact overpaid and they would be sending me a refund of 48.00. Okay I got my refund in the mail and still have U-Verse service, good right??
    Wrong, because, for the last six months a collection agency has been sending me letters and calling my phone at all hours because, I owe ATT $120.00 so here we go again I guess. I think maybe a lawyer is going to be required to get the customer service I thought I was already supposed to be getting.

    Annonymous 10/31/11 12:09PM
  • What a horrible customer service group. They hide the phone numbers, dodge behind automated systems, and transfer you endlessly, all the while disconnecting you from the line. What a bunch of jerks!!! Shopping for different compnay immediately.

    Anonymous 10/31/11 11:42AM
  • ATT U verse customer servicee reps ( if you can find one who speaks english ) are rude, and downright incompetent. They cash my checks, then send me a nasty letter saying that they did not receive payment and I have to spend hours having my bank send them confirmation that they really did cash the check. Then, they show the payment history as delinquent and try to assess late charges. They must be in a protected class by the government. They don't care, and nobody can or will do anything about it.

    jim s. 10/30/11 2:51PM
  • We had a hole dug (3ft deep by 4ft wide)in our front yard on September 10. After 7 weeks, nine phone calls and many, many hours being passed from one department to another, there still is no resolution. It has been the epitome of bad customer service that I've ever experienced.

    veranancy 10/28/11 8:54PM
  • att, everytime i try and pay my bill they are down. Seems a scam. They love late fees I'm sure.

    redhatmatt 10/28/11 12:46PM
  • literraly the worst experience of my life - every day i have spent +4 hours on the phone to a t and t, have had more than 6 technicians arrive on my doorstep over 6 days, and still no internet.

    there is no continuity between their customer service staff who have no idea of past conversations, cases etc and repeatedly ask the same things, and perform the same actions (which do not work).

    I would not recommend to ANYONE to use this disastrous company or service - it is truly the worst experience i have ever had.

    anneie 10/27/11 5:52PM
  • Wow, I had two young AT&T U-Verse reps visit my house and they were true punks..They tried to pressure me into signing a contract and said that I was missing my opportunity for this wonderful..Latest and greatest system and that it would NEVER be offered to me again after he left my house..Hmm, good riddens! We were tossing it back and forth about going to U-Verse, we currently have DirecTV and they are using customers as leverage for bargaining FX, FX Sports, Nat Geo, Speed and other channels and say they are going to cancel those channels and their programming on Nov. 1st. So don't feel alone, all of these companies are a bunch of money hungry, greedy, selfish schiesters!

    Anonymous 10/27/11 5:23PM
  • Thinking about AT&T Uverse? Three words: DON'T DO IT. It has been an ongoing nightmare for me. Everytime I'm told that the account is straightened out, I get another bill for some random amount that doesn't make any sense and I have to go through the whole scenario again. This has been going on for months. Today I'm trying to close the account and who knows what will happen. This has been the most terrible experience with any account I've ever had!

    Anonymous 10/27/11 6:57AM
  • Worst nightmare ever in dealing with any company. I ordered triple play back in April. They attempted to installed it in May. I have no caller ID on TV, U-verse TV service is non existent or sporadic. The bills are outrageous!! I have never had what I ordered. DO NOT GET U VERSE!!!!!

    fed up 10/26/11 11:30AM
  • is it policy that the service techs cut brances off trees in front of the house & just leave them on the street where they fall? this tree isn't even mine but it fell onto my driveway, yes i can see they need to access box, but reallycut them & leave them? the tech needs like more grooming, looks like a bum/molester. i was going to call the cops for hanging around the outside of my house. he drive the att truck with lics. # 8T95999 watch him!

    Anonymous 10/25/11 5:31PM
  • I'm completely agreeing with:
    charham 10/24/11 5:35PM.

    I signed up for U-Verse internet on 10/10 via phone conversation, I got the 6.0 mbps for $19.95 a month. I got a bill on 10/25 that says I owe $124.60. They have charged me a one-time fee of $100 for the modem. I called and was on the phone for 45 minutes, transferred twice, where all they could tell me was the scripted "your representative should have told you about the fee," and "you got this notification in your confirmation letter," "that is a legitimate $100 charge for the modem." My representative mentioned NOTHING of this sort, I was looking at all my emails and hard copy letters received from At&t U-Verse and none of them said anything about the words modem one-time $100 fee, oh, and this is NOT a legitimate charge because I DIDN'T KNOW ABOUT IT OR APPROVE IT!

    They seem to think they can get away with this type of behavior. Send you a installation kit (modem included), and then just tack on the $100 charge in your bill and oops oh well it's "legitimate". Hell No.

    So insane how big companies like AT&T can just get away screwing average people. And what tools do we have to fight back? Argue, cry, scream... they don't care or budge. Cancel service with them? I'm sure they'd like that because then they can charge you insane cancellation fees.

    We all need to file our complaints with the BBB I guess... I don't know what else to do.

    I have the manager calling me back about my issue, but knowing how they've dealt with this thus far, I doubt I will come out of this with an answer I am happy with.

    smetivier 10/25/11 5:07PM
  • MAN!!!! ATT Uverse is the MOST RIDICULOUS cable provider service ever invented.. From the first day of service we have had problems!! From the equipment to the joke of a customer service reps on the telephone.. I have been a customer for 3 months now and I am leaving today!! I'll pay $1000 per month for cable before I ever go back to ATT. Please guys do yourself a favor and DO NOT I repeat DO NOT go to this company for cable. If you do you will be sorry!!

    Uverse sux 10/25/11 10:19AM
  • I have spoken to three service reps and one supervisor and none could answer my questions. The supervisor told me that he would call back the following day and conference call us with someone who may be able to answer my questions. He never called back.

    richardplasse 10/25/11 10:01AM
  • What is new? AT&T has to be completely crazy. In Sep 2011 I changed from DSL to UVerse for internet. I was told I would receive a new Uverse modem for no charge, no connection fee and for $14.95 per month. I received my first horrifying bill for Setember and spent over an hour trying to get them to straighten out the mess and charge only $14.95 instead of $189. I was promised it would be rectified. GUESS what? Along comes the October billing and voilla, no change whatsoever and still overcharges for service.

    What is wrong with this company of incompetents? Does anyone know where one can go to have a face to face meeting with these billing idiots?

    charham 10/24/11 5:35PM
  • No customer service available when needed.
    Television signal failure occurs constantly, no matter if it's Saturday or Sunday. You should help customers 7/24

    Anonymous 10/22/11 3:07PM
  • I have experianced the same horrifying experiance as every one on here!!! I set up for U-Verse the end of May got my equipment hooked it up...didn't work. Called they sent a tech out he said they didn't even have it wired to go into my house. I called talk to Julia and SHE suggested that I cancel the U-Verse and just upgrade my existing Att DSL. I did which was on June 6th. I receive a bill in July for 81.94 called they said it was a billing cycle issue and checked and made sure they had received my equipment they said yes they had. August I receive a bill for 150.00 early termination fee. I call and after talking to 5 different people I'm told it's taken care of. I receive another bill threatening to turn it over to collections if payment is not received but i ignore because Lou had reassured me it was taken care of. I receive another bill same thing so I call on October 12 and speak to Ms. smarty pants Kelly in San Diego whom claims that her system is down but that as soon as its up and running it is a done deal!! Promised that it would be a zero balance. Said that she's in California and we know what we are doing here so "TRUST ME" it's done. I get a call today from a collection agency!!! I have excellent credit!! I'm outraged!!! I call and after over an hour on the phone talking to 4 different people i'm reassured that it's been taken care of!!! I'm calling back tomorrow and seeing if Joy in Nevada also lied to me. I'm cancelling our cell service(Thankfully the contract was just up in September), our land line and internet. I want nothing to do with them. Did i mention the the 2nd rep (Abby) that I spoke to had the nerve to try and sell me something else?!!! I told her I don't want anything that has to do with this horrible company!!!! I think I'm going to do what George is doing and call the local news station. ATT should not even be allowed to do business!!!

    Debra 10/21/11 11:44PM
  • Not surprised, AT&T scamer as usual. I placed an order thru ATT web of Uverse internet Max for promotinal rate of $34.95/mont (1st yesr) in July, 2011. But they keep billing at rate of $48/mon since activation in early August. Talked to their reps on the phone sveral times, was told that it takes sveral month for promotional rate to show up in the bill and they could do me a favor to update futrure bills in the sys while talking to me. But everytime, they still charge $48 rate to my credit card. Liers.
    Lesson learned, when place an order thru their web, never choose e-bill and never choose auto draft for payment, because they will never send you bill, or never show break downs in a bill. F#$$% ATT scamer. Will never fall to your trap again.

    FckATT 10/21/11 9:02AM
  • I have been trying to get ATT Uverse to honor my contract since March 2011. It is now October I have to look forward to spending another hour or two trying to get someone to fix this nightmare. I've been assured over and over again by everyone I have talked to that they can see my bundle of U-Verse and wireless internet service but for some reason it is never processed. Instead every month someone takes payment over the phone for the amount I offered but when the bill comes it is double sometines triple. Why can't this get straightened out once and for all. I am sick and tied of all the false promises that are never followed through. My next step is to go public with this as I have kept a detailed log of everyone I have talked to along with the flier that was mailed to me that started this spiral. You may call me at my work number 847-546-8303 also.

    Anonymous 10/21/11 6:04AM
  • i signed up for u-verse and was told i would have to wait 40 days for instalation. called the next day to cancel and did so, or so i thought. i to this day am still recieving bills and have collection agencies calling me for a $105 bill for a service i never had. i have gone to the store once and delt with the worst automated phone system ever about 4-5 times for an hour of holding each time. F*** YOU ATT!

    tgramz 10/20/11 1:27PM
  • I bought a house in Florida and visit there 2 to 3 weeks at a time several times a year. I called AT&T and inquired about the U-Verse services and the options for putting the service on hold during my absences. The representative assured me that I could turn my service off and on whenever I needed to as long as it was ON HOLD for at least two months but no more than 9 consecutive months. I made a point of asking if it was true that I could do this 3 or 4 times a year if necessary and he assured me I could and that if I ordered the U-Verse package, once they issued me an order number, I could contact another AT&T Representative to verify that the information he gave me was correct. Well, I ordered the package and as soon as I received the order number I began to try and contact another AT&T representative to verify whether or not I could actually place my services ON HOLD whenever I needed to as long as it remained ON HOLD at least 2 months but no more than 9 months. Then the circus began. I cannot count the number of times I was put on hold or transferred but yesterday alone I was on the phone approx. 6 hours. The first representative assured me that I could put the services ON HOLD as often as I needed to as long as it was ON HOLD at least 2 months before I reactivated it. But, while AT&T had ME on hold I searched their website for the policies regarding this and found where it stated "Customer may activate Vacation Hold for U-verse TV, U-verse Voice and U-verse High Speed Internet services for a recommended minimum of 2 months and a maximum of 9 months. A customer cannot activate Vacation Hold service for a period longer than 9 months. Customer can activate Vacation Hold service one time per 12 months." When I told the representative that this is what the site said, she said that was only for customers. On the representative's website, it actually stated that it was just a recommendation and not enforced. When I asked if I could get further assurance from a supervisor she connected me to a supervisor who immediately disconnected the call. Well, it took another 45 min. to get back to someone and got the same story. Again the representative said that what I found on the website was just for the customer to see so that they wouldn't take advance of the service. Again, I asked to be put through to a supervisor and the representative said that I could always cancel my order and put me on hold. I tried to contact someone again from 3pm to approx. 5pm during which time a received a automated response that all the lines were busy and to call back. I kept trying and finally go through to someone who asked what I needed and when I said that I needed to cancel my order she said that she had to transfer me to the U-Verse representative. When I was finally connected the message said that the offices were closed and to call back during normal business hours. Well, needless to say, I called again this morning and after 45 min. of being put on hold and being transferred, I finally got to speak with someone who could cancel my order.

    Maybe this was a blessing in disguise. I was going to cancel my Cox service here in Arkansas and switch to U-Verse and have it both in Florida and Arkansas. But, after this experience I will not be using AT&T for any of my homes.

    Truth be known, I don't know why anyone puts up with this type of service. It used to be that satisfying the customer came first...now it appears that the customer has to be grateful for anything they can get. Shame on AT&T and its business practices.

    madatyou 10/18/11 3:09PM
  • Worse service ever. Intial setup, the equipment did not work. Paying more now and less channels than with Dish. Customer service number is hidden. Finally found the CSR number again. Requested one channel, to be added and told no. Poor customer service, faulty equipment...bye bye. Back to dish.

    Anonymous 10/18/11 3:06PM
  • I feel inspired to write about the lack of service they have. I really want ensure they get the horrible rating they deserve. We were switched to Uverse at a rate of 29.99/month. Our fisrt will is 242. Like eveyone else - endless hours in the phone loop - where they try to wear you down into giving up. I just had a rep ask me if Fl was in the east. I told her I guess that depends on where you are. She told me AT and T does not require her to know where FL is - nor apparantly much about her job. She has just informed me that FL is in the southeast - thank goodness I now know where I live.
    I still can not get a detailed bill. They said that promotional rates don't show up right away - so i have to pay a rate we all agree I did not sign up for until the system fixes it ? sounds like some good logic at AT and T.
    I want out and will never do business with ATT again.

    jas and kelly 10/18/11 11:53AM
  • I contacted your customer service line yesterday to question a charge on my October bill. I had a technician check my system after being told by your technician by phone that the issue could not be corrected. He did not indicate a charge & once the tech. checked the fax system he determined that a line was installed incorrectly. This install was by a previous AT&T tech. I explained this to the customer service & she informed me that I am responsible for your mistake. I asked for a Supervisor. Mitzi, ID#MP063X responded in the same manner but, was also arrogant & stated she would remove the $55 charge. Also, stated if there are future issues regarding the fax line I am responsible regardless if it was installed by AT&T. I asked where she was located & told in the Philippines. Told her I wanted to speak to someone in the US. Nancy (lnu), in the US was very helpful and totally understanding. In the future I will always ask if your employees are overseas & if so, will ask to speak to someone in the US. In view of the fact that I've had trouble w/ my U-verse system since installation & 5 visits by technicians since May I am considering another vendor.

    Anonymous 10/18/11 8:07AM
  • i never thought it was so hard to get to the right person to handle your problem with att uverse. you will talk to 5 to 8 people before you get the person that can help you. and was promised different rebates to change my service, be careful they will tell you lies. my first bill was 280.then i was told i did not qualify for the rebates. when they say you are being recorded it dosen't matter .they still lie

    shirleytimber 10/17/11 4:28PM
  • This service is horrible. I have had them come out to change the boxes or fix something 6x in the last year and a half. And the last time they charged me a 150.00 for coming out and i had not had the service for over a week and still paid for that as well along with them wiping my almost full dvr programs clean. Not only that the time on the phone with the operator for uverse is over an hour for them to trouble shoot the problem and they have NEVER found a solution. I am ready to cancel.

    jacqi 10/17/11 4:02PM
  • i am a disabled woman and have had nothing but trouble since sept 9. have called everyday for over a month. still not fixed! sent a tech to my house but i never saw him. they said he talked to my husband lmao i am not married. this is an ongoing nighmare. at&t service suks! grrrr

    Anonymous 10/17/11 8:04AM
  • i canceled my service and they said they had to email me a number to return the equipment via ups. i called and emailed every 2 weeks requesting that number. no one gave me a number until they day after they billed me $460. now they say i have to wait 3 months to get my $ back, while they got their equipment back 2 days after i got the number. seems like a scam so they can earn interest.

    tstvns 10/14/11 1:50PM
  • I gave up on At&T U-verse. At one point, I had 14 technicians who tried to fix the issue of picture freezing up, no signal, etc. It takes forever to get to someone one the phone...and I was always connected to telephone assistance and I don't have a phone with them. I have some AT&T stock my Dad gave me and I am seriously considering selling it and buying a company with decent service. I fired them after the last episode and went back to Bright House.

    Jan 10/14/11 1:25PM
  • 10/12/11: Been going through the U-Verse obstacle course since 9/20/11 trying to port my 2 phone lines to existing U-Verse Internet. Issues still not resolved! Been helped a little and dropped by 8 Level 2 techs over the last 2 weeks. The 9th tech finally referred my issues to a tech in the "Net Op Center".

    Still waiting to hear back. The savings promised will not make up for the 30+ hours I've spent on hold & talking to Tiffany, James, Brian, Dorothy, Joe, Brad Tony and now, Mike @ Level 2.

    The latest is my being locked out of my voice mail. If this is not resolved in the next few days, I will drop U-verse and consider selling my dividend paying AT&T Stock before it crashes because of botched service issues.!

    The "bean counters" should realize that upset customers cost them a lot more than it would cost them to maximize their investment to train techs for one-stop delivery of high-quality, smoothly operating U-Verse service. At this point, I'll advised my 50 or so close friends to stay away from U-Verse.

    PiPaul in San Jose 10/12/11 9:26PM
  • I purchased U-verse cable and the guide says Xl-Factor tonight at 8pm but its broadcasting a baseball game.... So what good is recording the wrong show when most in new england enjoy Xfactor??????? and no number to call to discuss guide descriptions of programs that are not setup correctly and no message on the guide channel to id this???

    GUIDE says XFACTOR and plays Bas 10/12/11 5:49PM
  • I am trying to pay my bill - it was emailed to me - I want it sent snail mail - I want to pay it that way - Tried to have it taken off of vacation - said may password was wrong - was going to call me on phone number on acct. - I live in two states - the reason I want it turned on is because I am going back to that house - I am twelve hundred miles away - he kept insisting he was going to call me on phone where I was not - could not explain it to him. He is in Asia - I want someone in the USA.

    Anonymous 10/10/11 1:34PM
  • Wow, just delt with (Dustin) "accounts retaining" who just blew me off as if I were a scum bag. I've been with At&t u-verse since the begining Acc.# begining with 1003XXXXX. Account is current and have always been current. They promised an upgrade that was transmitted for three days then canceled. Couldn't tell me why, by whom, had no answeres for any of my questions but did offer to immediatly cancel my service if I chose. Dustin will get his wish...just contacted comcast and dish to compair packages. Little do they know my at&t land line (phone) is beeing canceled too.
    What a scam.

    Anonymous 10/8/11 12:34PM
  • Are you kidding? These people are outrageous!
    I have been with att since 2003 and everytime I have to deal with the customer service I have to travel thru a maze of people to get to the right department. Most recent experience takes the cake and I am seriously considering switching service!
    Requested to have service moved, date scheduled, tech NEVER showed 3 days in a row I spent on phone trying to track down when they would be available to get this order done. Had to take entire day off work because first operator said person has to be home, the next two calls said Nope you do not have to be home. WTH?
    Had an open order for the internet to be switched as well but unsure if it was available in the rural area we moved to. U-Verse was what I was offered to my surpise it was available! After 53 minutes of listening to representative go over and over the order and process I thought YAY! We are good to go, we will have internet service Friday and recieved the modem in the mail to hook up. YEAH RIGHT!!!! That evening I get a message from att saying woops we are sending your order to engineering (what ever that means) there is a problem with the lines in your area with no way to predict when it will be completed! In the meantime I am charged for equipment, upgrade fees, transfer fees, plus my bill and have not even got the internet service yet!!! Most reps i spoke to had no idea what to say but recommended that when asked how THEIR service to me was that I rate them well! THE NERVE!

    TERRIBLE! 10/7/11 8:27AM
  • I have been waiting since 9:00 AM today for installation of cable tv and Internet service. It is now 6:57 PM and still no one here from AT&T. No call to say what time they will be here. Just another very pour company with very pour customer service. You should not be in business.

    Anonymous 10/6/11 4:01PM
  • HAD UVERSE INSTALLED 7/29/11,INSTALLER DID WELL IN MOST CASES BUT NEXT DAY A SCREEN CAME UP ON MY DWNSTARS TV SAYING NO CHANNELS LISTED,,SCREEN STAYED ON FOR ABOUT 3 MIN(VERY IRRATATING),,BUT MAIN PROB WAS MY FAX MACHINE NO LONGER ACCPTED NOR RECIEVED FAXES,,IT DID B4 WITH ATT W/O UVERSE. THEY SENT OUT SERV REP ,,HE FIXED THE TV PROB BUT SAID COULDNT FIX FAX PROB,, BECAUSE ATT HAS BEEN HAVING PROBS IN THAT AREA. WHEN I GET MY BILL FOR UVERSE IT HAS A $149 CHG AS DISPATCH ON DEMAND ON IT. I HAVE CALLED AND TRIED TO RESOLVE PROB OF THE CHG,,SINCE HE DIDNT/WOULDNT FIX THE MAJOR PROB I SHOULDNT BE CHGD 149..BUT I HAVE GOTTEN NOTHING BUT IM SORRY NOTHING I CAN DO,,TO JUST REPS HANGING UP ON ME,,VERY UPSET AND MAD WITH ATT AS I DO FEEL AS SOON AS THEY GET YUR MONEY SERVICE GOES RIGHT DOWN THE TUBE,,,THEY JUST DONT SEEM TO BE IN THE LEAST BIT INTERESTED IN HELPING RESOLVE THE PROB,,OR AT LEAST REMOVING THE 149 SERVICE FEE,,WILL U HELP? THX M H BOOTH

    MARC52 10/6/11 1:08PM
  • Terrible voice quality. The sound is not good and there is a large delay before initiating a call. Customer service is very friendly, but incompetent. The IVR makes it impossible to get anything completed. I am going to the dark side, Comcast

    Anonymous 10/6/11 9:59AM
  • have had service issues for over a month and at&t can not figure out why or what to do. Have spent atleast 17 hours on the phone with them trying to troubleshoot or anything else they come up with.. Very unhappy with them right now.

    Anonymous 10/6/11 4:19AM
  • RE:Phone:800-288-2020
    I'm not sure this number will help you. I had a Uverse installation last Tuesday, Sept 27,2011. I was suppossed to get Uverse TV, internet and telephone. The telephone order got lost and the installer could not or would not do anything about it. I spent 400 cell phone minutes trying to get this fixed. It was pure (and I think deliberate) telephone hell. Every number I called gave me a new telephone number to call. I had multiple transfers, each requiring up to 10 minute 'holds'. The ultimate was being transferred about 20 times and then being given 2 telephone numbers - one of which might have been a fax line and the other number was disconnected.

    After a week, I now have a telephone 'package' that I'm supposed to install.

    To top it off, my desktop computer still requires the Comcast modem to connect to the internet - that installation was botched. I'm not sure I can get the instller back to fix this.

    Charlie Fredregill
    cfred@hal-pc.org

    Charlie 10/4/11 7:03PM
  • I am a current Uverse Billing agent and can say I feel sorry for all of our customers. They have trained us to focus only on upselling customer no matter the issue I have worked for other customer service companies who focused on satisfing the customers. To be honest I wish all our customers would call in and ask for a supervisor to get the results they want. When I talk to the customers I do all I want to do is tell them to cancel service because the service is a headache I personally would not want this service because no matter whats wrong with your service they will always try and charge you. So make sure if someone is coming out to the property to look at something make sure you ensure you will not be charged the $55 they charge. I will say I am so sorry for the customers who have to go through the frustation and inconvience of dealing with ATT Uverse

    Anonymous 10/4/11 5:49PM
  • We have had ATT internet for a year. The worst experience ever!! From the beginning they don't keep their word as far as promotional rate. They send you to four different departments to resolve an issue, that may say is resolved only to have the issue come up again on the next bill. Hours and hours on the phone. The most recent experience. Ordered (don't know why now) for daughter at school. Paid the bill a few days after due date due to overcharges that needed to be discussed. Paid $ 126 for first bill, then they cancelled the service!! On phone again for three hours! Stay Away.

    lstanly 10/4/11 5:41PM
  • As of midnight last night my service stopped working. We called them and they told us we never had internet (have had it for 6 months) but had phone service (never had it). Now they tell us that our Internet Account has been deleted from their system and they will have to come out in 16 days from today to reinstall it professionally and that we will be charge $149 to "Reinstall" the service that according to their records (which they believe was deleted from their systems somehow) never existed. Ever heard of BACKING UP DATA? I would think Customer Accounts would be important data.

    weaf 10/4/11 8:35AM
  • been a customer for 18 months i have not had one correct bill horrible customer service

    nedminn 10/3/11 2:26PM
  • Brenden D of ATT customer service - You might want to work on your professionalism and lack of patience in regards to over the phone Lack of service. Losing your patience, saying "nevermind", scoffing, sighing, and losing your temper when a customer is simply not aware of certain phone technology/knowledge? That phone call we just shared was Recorded, sir. Next time step up on your professionalism and be aware that not every person is going to know every last shred of phone info you were sworn to memorize for your job that you should probably no longer have.

    Anonymous 10/3/11 12:25PM
  • I get online to see if U-verse is available at my home, and it says it's not. I talked to the guy at the wireless store and he said he would put in an inquire to see if it was available, and call me.... it's been over 2 weeks and no call. I called the 877 number and ask them, again they will call me back, no call back. Than I saw the At&t service guy installing U-verse in my back yard neighbor and talked to him. He said he didnt know why I couldn't get it. The box is in my front yard, and he would put in an inquire about it. It's been a week and still no call back. I can't belive service like this... I hate Comcast, but At&t isnt getting off to a very good start. Or have I just ended it?

    zuma 10/2/11 1:19PM
  • AT&T needs to get a better system. I had 8 techs within a week to my house trying to get u-verse to work and they could not get it to work right.

    Anonymous 10/2/11 1:06PM
  • Ordered att uverse back in March. Waited 2 weeks, then had trucks at the house for two days. They said they had to upgrade the phone wire. Heard nothing for a month until I called them. It's now a engineering issue and they'll get to it, but can't give a date. That was 8 months ago!!! Worse customer service ever!!!

    MoheganFLLC 9/30/11 6:38PM
  • THIS WAS THE BIGGEST MISTAKE WE HAVE EVER MADE! DO NOT GET THIS SERVICE! We had U Verse installed in June 2011. I've had to date 5 service tech's out to the house and it's still not right. I actually dropped the tv service and went back to DISH TV, in 2 days my phone is being brought back to a landline. Unfortunately, according to all the tech's I've dealt with I can't go back the hi speed DSL service so I'm kinda of stuck with Uverse for the internet connection. I had to fight with them to have them remove over 300.00 of service call charges from my account. CAN'T SAY THIS ENOUGH....STAY AWAY FROM U VERSE - SERVICE IS HORRIBLE!!!

    MM52 9/30/11 3:36PM
  • Hours, yes HOURS spent on the phone waiting, waiting, talking if I got lucky, then got no results. Paying for uverse, but it rarely works. Living outside the city seems AT&T our only option for wireless high-speed internet service. Did I say high-speed? Even when we do get a few minutes of our expensive non-working service, it's not high-speed. It's not just us. Neighbors on both sides have big issues too. Why do they advertise for more customers when they can't take care of their current ones???

    Anonymous 9/29/11 6:38PM
  • I am having much of the same problems. I ordered services at the beginning of this month. The lady had a problem setting up the appointment and promised to call me the next day. Of course no call. When I finally got a service date scheduled it was for 9/28. On 9/27 I get a call that they are not coming. I call AT & T only to find out they are having facility issues and it will be 10/4 before they come. I am not being told that it will be fixed by 10/9 and then they will set up a date. The last lady I talked to said that they may even tell me they cannot even offer me the u-verse services after all of this!! At this rate it will be over 6 weeks since I ordered the service.

    Anonymous 9/29/11 2:17PM
  • I ordered U-verse on June 1, 2011. I received the equipment bundle within the next week, and an activation date in the middle of the month. The technician came out to the house and then called me, at work, to inform me that the premises wiring was not ready and that he would have to access the service pedestal at the back corner of a rear adjacent residence, which he said he could not due to the fence being locked. It took another two weeks to get a service visit re-scheduled;I left my back corner neighbor a note requesting they let the ATT tech on such and such day, and scheduled time off from work to wait for the tech, who I was told would be there between 9A- 11A. He never showed; I called cust support, who routed me to the dispatcher. This person stated that the technician was out and that the service would take place between 9A and 5P. That was enough for me; it had been over a month since I placed the order and I was no closer to having the service than I was on June 1 so I called, cancelled the service visit and the U-verse service. I used the USPS return label inside the package and returned the equipment that weekend.
    I began receiving account statements in July in the amount of $106.25, saying that they had not received the equipment return. I figured it was a accounting delay so I ignored it; in late August I received a similar statement for the same amount, again stating that the equipment had not been received. I called U-verse cust support on 9/1 and reported this, that I had cancelled service and returned the equipment, and that I was not paying for service not rendered. The rep said that's fine, it's probably a billing cycle mailout, that the equipment return probably hasn't updated to one of their many systems.
    Yesterday I received a letter from a collections agency on behalf of U-verse for 106.25, for U-verse service between June 1 and July 5. I am now contacting ATT, the collections agency, and our local TV news consumer advocate to address this matter.
    Moral of the story- if you already have internet service, stick with it. If you are looking for an internet provider, STAY FAR AWAY from ATT U-verse.

    George 9/29/11 12:01PM
  • Forced to move to AT&T Uverse.

    My initial download speed was 5.13Mbps from speedtest.net. Now I am stuck with 712Kbps down errrrr. The tier1 tech actually did a speed test and said your line can handle the above speeds. Tier2 support says nope we cannot bump you up.

    The letter in the mail actually says they will match or beat the current service. Yeah right....

    Thanks for the opportunity to display my dissatisfaction of AT&T.

    DoMeLater 9/27/11 2:41PM
  • Reading each post make me feel like part of the family. I have been dealing with AT&T for 3 months about an internet problem. I am paying for 18 download speed and at best getting LESS THAN 1. I have had 8 Tech to my house and each Tech as identified that the problem is AT&T's problem. I am still fighting each day. I finally got several email and have used Twitter to get some to finally talk to me.

    There is a lot of poor communication in the company, as the right had does not know what the left hand is doing. Every time you talk to some, they use the same old script and I am really getting tired of the hassle, but I keep plugging along.

    3 times a day I do a speed test of my internet speed and send a copy to each email address that I have. At least someone is now call, but nothing has been done.

    This is a short story of what is happening to me.

    Thanks for the opportunity to display my dissatisfaction of AT&T.

    jamesroughton 9/27/11 9:53AM
  • On Tuesday September 21, 2011 my bank account was debited for 1,184.42 at 11:00 PM. (I did not authorize AT&T to remove any funds from my now cancelled account!)

    I contacted Chase to dispute the charge but they can not do anything until it’s actually posted, it’s currently pending.

    On my last contact with AT&T lead to an hour long conversation with Heidi, who was unable to return the auto draught to me. I requested the documentation that AT&T say’s I signed or verbally authorized them to remove funds. It has been mailed to me, I enquired about the date of this authorization; August 27th 2011! The day I started this process with two days of phone calls and 34 different people!!!! Unbelievable!!!

    Today I received the document I requested, it’s a form letter not date specific to indicate the date I supposedly gave them permission to debit my account. As of 11:30 this evening they have again posted the check to my account, freezing my funds!!! The document clearly states that if the customers ask them not to remove funds they must STOP!!!!

    Miss Scott 9/27/11 12:11AM
  • My share of torture from At&t Uverse:

    July 30, 2011= I called a local Att Store to apply for a Uverse service. Was offerred a good deal of $95.00/month plus taxes for U100 package, 1 DVR, 3 TV's, high speed internet and an International Channel. Charges will go up by $28.00/month if I don't call before 6 months is over.

    August 2, 2011= A tech came to install the service. After installing all the gadgets, he realized there's a problem with the Att cables or signal within our area. Should call him back in about 3-5 days when the cables are fixed.

    August 8-26, 2011= Been calling the tech (he gave me his personal number) to follow up every few days. Sometimes he calls back, most of the time he doesn't.

    Sometime between August 29 to 31, 2011= Called customer service to have my order cancelled. They suddenly became very efficient and dispatched a tech after a few hours to supposedly complete the installation. However, the tech got a different work order, definitely not the one I ordered. After hours and hours of being passed on to one customer rep to another, I ended up again with the cancellation dept. The rep offerred a very good deal for all the troubles I've been. Up the package to u200, but pay additional $10.00/mo after 6 months. The tech howver could not install the DVR as he could not directly receive a work order from the customer service over the phone. He assured me he will be back in about 2 days.

    Sept 12, 2011= 2 weeks passed and the tech has not come back. Called customer service to follow up. I've been told my "order has just been sitting there because there seemed to have a problem" or something like that. The rep scheduled me an appointment for Sept 26, 2011.

    Sept 26, 2011= No tech showed up. Called Att again and was told that there's no appointment scheduled for me today! Worse, the rep went over my order and told me that with the service I wanted, I need to pay $104.00/mo plus taxes for 6 months then $147.00/mo plus taxes after 6 months! Whatever happened to that very generous offer made by the Rep on the last week of August? I asked the rep to just cancel the order if they cannot give me what they promised for the 2nd time. The rep said, I need to bring the gadgets the tech has left in my house to the nearest USPS! What??? I felt trapped and just agreed to the new offer of $104.00/mo. A tech should be coming to the house on Thursday, Sept 29, 2011 to finish the job. Until then.. we'll see if finally this ordeal will come to an end!

    Naina 9/26/11 4:17PM
  • This is by far the worst company I have dealt with in a long time. It took me 8 weeks to get a home phone and internet. Our business decided to switch to AT&T and guess what? It was delayed for another 15 days, how can you run a business without internet and phone service. AT&T is a monopoly again! I wish MCI was still around to drive some competition.

    Anonymous 9/26/11 3:16PM
  • I am about totally ready to GIVE UP on ATT in every area. My phone service drops calls 3-4 times a day. Have reported it at least a dozen times. Their answers are not satisfactory.
    Then ATT U verse. The receiver went out. They would not send a technician at my request.They said they would replace it, I would have to install it. o k fine. So, the guy said to me,"just box the old one" label is made and everything.No problem he said. What he failed to say is....I had to go all over town to a special UPS store to ship it back. I called and asked them to have UPS pick it up. they said NO. Funny..I am the one that was without service , had to install unit, and then drive around to ship to them.This is ssoooooooooooo WRONG.
    Then my neighbor who had service for just 2 weeks had a similar problem. However, they said they would send a tech guy. in 4-5 days. Meanwhile her internet, phone, and TV all out.
    Sorry bunch

    Texasgirl 9/26/11 11:53AM
  • My AT&T Saga – the Continuing Story

    Following is a very long timeline explaining my ordeal with AT&T.

    All I wanted to do was move into a new house some five miles from my old apartment. After two and a half months of dealing with AT&T, you would think I tried to move my Uverse service to the moon.

    Mid June – After several misdirected calls, several of which were routed continuously to the business division regardless of my telling the representative that I was calling about a personal account, I finally get through to the right people to move my uverse service to a new address on 6/30/11. I request a new phone number as my old one gets calls all hours for a defunct auto repair shop. Installation date confirmed as 6/30/11 that day on the phone.

    6/30/11 – No communication from AT&T and no installation tech at new address. Call placed to AT&T yields, after several hours on the phone, a final response of “We are not sure exactly why this problem is happening though we know it is one that consistently happens when scheduling moving of service. Someone will call you tomorrow with a course of action to resolve.”

    6/31/11 – no call from AT&T

    7/1/11 – Called At&T back and after spending an hour and a half on the phone, no forward motion is made on the issue except another statement of “we will call you back tomorrow MORNING to discuss resolution”

    7/2/11 morning – no call from At&t so I called back to be told, “no one should be telling you they will call you back the next day if they cannot commit to it” I am told again that they are working on a resolution.

    7/3/11-7/6/11 – rinse and repeat process

    7/8/11 – After 10 hours on the phone over the course of one week, the response is that the order is completely messed up and “hanging in limbo” with no apparent way to correct it. I make the suggestion that perhaps they should just cancel my old service and create a whole new order which is met with a skeptical response of “I guess we could do that, but you will lose your home telephone number”, which of course makes me giggle hysterically as that was one of the things I initially requested – a new telephone number. New order is set up and after much discussion and hair pulling on my part, an installation date of July 25th is set upon (note that this is almost a month after I should have had service installed at the new house). I believe it was some time at this point that a credit was issued against my account for $100 because of the problems I had dealt with.

    7/25/11 – AT&T tech is an absolute joy who stays for five hours to ensure that everything is set up properly. Woohoo! Light at the end of the tunnel? Just a glimmer…

    I receive no billing or communications on the old account after this point.

    Around the beginning of September – I start getting calls from AT&T to my cell phone. I answer three “please hold for an operator calls. The first time, I am routed to a woman who speaks so little English that it takes several minutes for her to understand what my name is and how to spell it. She says that someone is trying to install service at the apartment I use to live in and that they can’t do it because there is still service in my name at the apartment. Which is funny since my service should have been disconnected at that location on 6/30/11. She says she will take care of it and we part ways.

    Later that same day, I get another one of these automated calls “please hold for an operator”. I get another person who speaks little English. This guy doesn’t even have a clue why I was called. He sees no problem with my account and sees no flags on the account to show why I was called. I finally have to tell him that after a half hour on the phone with him, I have a meeting I have to go into as I am at work.

    Because I am not confident in AT&T at this point, I later call AT&T uverse customer service in the USA.

    The first person I speak with says that they can cancel the account and then I will have to call back when I get my final bill to dispute the charges for anything after 6/30/11. I tell him that is unacceptable due to the amount of personal time I have wasted on the phone with AT&T. After another 45 minutes on the phone, I get a hold of a guy who listens to the situation and is able to go in and supposedly cancel the account, clear up the back billing and issue me a credit for anything I have over paid. He also asks if I ever received a communication about returning the equipment, which I haven’t, obviously, because my old account was never cancelled. He says I will receive instructions on returning the equipment, which I did receive and then used to return the equipment. I have tracking information for this return.

    A few days after I returned the equipment, I receive a bill for $491.86 - $450 of which is for unreturned equipment – which is wrong of course. This also includes billing for between 7/27/11 and 8/26/11, plus a forwarding of charges for 6/27/11-7/26/11 for which I never previously received communication.

    By my account – AT&T owes me $77.88 from where they should have billed me $22.12 minus a $100 credit (pain and agony credit) for the billing period between 6/27/11 and 7/26/11 plus a credit of $128.08 (another pain and agony credit) on the bill from 7/27/11-8/26/11 totaling a credit of $205.96.

    Additionally, I have wasted over 14 hours on the phone with AT&T customer service and 8 hours of paid time off from work (waiting for an installation tech who never showed up) that I will now not be able to use towards my personal vacation. Based on my rate of pay, that wasted 22 hours is worth approximately $600.00. I am not factoring in the stress of the situation, the loss of sleep, the inability to communicate with the outside world during the time between 6/30/11 and 7/27/11 in the form of a home phone or internet connection.

    I am a fairly intelligent and very persistent person who insists on doing things the right and fair way. I feel for anyone who is not able to keep track of these ridiculous account issues. AT&T’s system has created an environment in which their reps are powerless to assist customers with even the most basic of account transitions – a residential move!

    Every customer service rep I have spoken with has been incredibly kind and understanding, has tried to manage my frustration, has tried to issue credits to make good on my lost time and energy, but they are facing a monolithic computer and database system that doesn’t allow them to use their minds to correct issues.

    Unacceptable.

    Neztra 9/26/11 9:28AM
  • I placed my order for cable and internet a month ago. They were supposed to install it on Wednesday and no one showed. After countless times of calling finally i was told there was a "facility problem" no one seemed to be able to tell me what the hell a facility problem was. Then i was promised the problem would be resolved and i checked back later with a rep. on livechat who said the problem was fixed and theyd install my cable the next day. Next day comes and no one shows AGAIN. I had to take the day off of work to be there 2 days in a row FOR NO REASON. I tried explaining this to them so i could at least be compensated for the time and money missed waiting for them but they didnt do anything for me. When i asked if i could please talk to someone else they told me theres no one else to talk to. Then they told me the problem wouldnt be fixed until DECEMBER(i placed my order the begining of August) Needless to say i called and cancelled the service all together the next morning..Ironically cancelling it was fairly easy, funny how that works!

    Ashily 9/25/11 11:24AM
  • Customer service is reprehensible!!!
    My DVR receiver went out during a show; just stopped working. Called customer service, and of course, after the 20 min or so of trying to get their useless "automated system" to work, got some barely understandable phone jockey who proceeded to assume that we don't have the sense to know how to plug in a TV, or use the remote control. His inability to accept the fact that the reason we couldn't see anything on our tv wasn't due to a remote control problem was, quite frankly, mind numbing.
    I spent 2 hours on the phone with him trying to get him to just understand that the issue was the receiver and that it needed to be replaced. After several threats of a $150 charge, they explained that nothing could be done for 3 days. An entire weekend, the only time I have to watch tv, without service. At least with Charter, anytime there was an equipment problem, you could take the box into one of their stores and have a replacement in no time. At&t apparently doesn't like it's customers enough to have a system in place that keeps them in service.
    Now I am pretty sure we will be cutting TV service completely and going to online content only. There are enough websites, like Hulu, Netflix, Amazon prime, etc. that pretty much make Cable tv service obsolete. If this is At&t's service model, they deserve to lose business in mass.

    Anonymous 9/24/11 9:07AM
  • I am looking for another company, tech supports job is to transfer you to a paid service. Its I can't do that for you but for $45 you can talk to someone who will act like they can and fail. Simply the worst tech support experience you will ever have.

    Anonymous 9/23/11 8:44PM
  • I used to have ATT DSL Pro. Since I upgraded to DLS Elite, which ATT duped me into buying new equipments with it, the connection is horrible. I keep getting no connection to internet. I checked the Motorola 2210-02 box that they sent me, it has authentication error. DSL connection was good, but authentication failed. I called them up and they came by to take a look. They blame the inside cable was old and it need to upgrade. Then they billed me for $55 just to come out for that.
    First, I didn't have problem with previous service, why now? Second, they advertise this new Elite service to my house, then they charge for telling me my cable was old, which it wasn't fully proved to be yet. It's a horrible service company. COMCAST cable is the way to go.

    NoHappyATTCustomer 9/23/11 5:42PM
  • NOTHING can be as worst as AT&T Uverse. If you have another choice please go with it. We moved into our home and it took us 6 weeks to get internet and phone service. The reason it took so long was because we didn't select the tv service. So go with any other provider if you can!!!

    Anonymous 9/23/11 6:49AM
  • About 2-months ago, I and the other residents on the west side of my street lost our landline service 22 out of 31 days. We were told the service disruption was due to the installation of equipment for U-verse TV. Now my neighbors, a block away and across the street, have U-verse. We have been told that the service is still unavailable to us. We think this is just bad customer service.

    Anonymous 9/20/11 5:00PM
  • I, like others, have never once paid anything near the promotional rate. My first bill was $100 more than the agreed upon rate. All subsequent bills have been $30-$70 more than the promotional price. This month, my bill is back to $100 more and I have no idea how this could be possible. My promotional period is not up, I'm current on all bills, and haven't ordered anything extra.

    I am on the phone now trying to get a human to talk to about this. I had to google the telephone number because the site is too encripted. It takes navigating layer after layer, page after page to get contact info. I found the number online, now I'm on hold for 15 minutes and counting....


    I had DirectTV for 10 years and never had this much trouble.

    Frustrated to the third power 9/19/11 1:15PM
  • ATT Uverse technical support is so bad it is unbelievable. I tried their online live chat tech support with someone in India and tech support via phone. No luck with speaking to anything other than a recorded voice. After two hours total, the last 45 minutes on hold on the phone, I was disconnected.

    notafan 9/17/11 7:10PM
  • The worst. They must train their staff to give poor service.

    JV100 9/17/11 2:03PM
  • AT&T only has 1 Text Messaging packages @ $19.99 with no other text messaging options. I thought AT&T wants to satisfy customer needs,,,whatever. Having one option when some customers don't text much makes no sense. I'm sure alot of customers will not be happy with that. Otherwise 20 cents a text. CRAZY. Cya later AT&T....Verizon is getting my business.

    Anonymous 9/16/11 9:51AM
  • I ordered the U-300 TV package over 4 weeks ago. order 239-023-308. The installation was to be 9-8-11. There is a problem with an outside connection. This was referred to your technical support center. So far I have placed 4 phone calls and no when can tell when I can expect the installation. This is very frustrating.

    Anonymous 9/15/11 9:54AM
  • Billing basically SUCKS! Hidden fees, over charges, unlawful reconnect fees at their discretion, hmmm let see what else? SICKENING

    thedoc 9/14/11 10:01PM
  • I was looking forward to changiing to ATT for all they promised. As soon as I set the date for install the problems started. Long story short I took a day off of work(with no pay) to wait for install person, guess no show.
    So I call after about an hour on hold I finally get the rention dept.I asked to speak to a manager, nobody could seem to find one. After wasting a day off waiting for the cable guy, I find out he is comming the next day, noboday called to tell me this or let me know. I asked the person if their boss lets them takes two days off in a row to wait for the cable guy(she had no answer).
    So I am sticking with what I have untill something better and more organized comes along.

    zima0073 9/14/11 2:15PM
  • Internet service went down last night.
    I trouble shot the problem to an unreachable DNS servers issue.
    That troubleshooting took me about 1 1/2 hours after resetting, rechecking connections, going through the diagnostics on the ATT UVERSE Gateway, etc.

    I called ATT UVERSE TECH SUPPORT at
    800 288 2020

    After waiting 1 hr, 8 min there was no answer.
    DNS SERVERS came back up and my connection continued.

    Their normal wait time is very long (20-30 min) and their tech staff cannot troubleshoot anything valuable. when they send a tech out to reinstalleverythign they left me with CAT 5 wires draped across my floor because their HPNA (COAX) connections dont work. How hoaky is that?
    I will move soon and re-up with Comcast. At least i can work with those folks.

    MADD@ATT 9/14/11 11:12AM
  • Absolutely the most horrific service experience I have ever experienced of any US company! Worst thing is, there is NO where to complain, supervisors are without competence (if understandable), and if you finally get one, oooops, disconnected...I will definitely make a switch to Time Warner or Verizon. I have currently spent a total of over 8 hrs. on the phone, and my issues are as resolved as when we began 7 weeks ago. DO YOURSELF A FAVOR - STAY AWAY.

    Salamander 9/13/11 7:08PM
  • I called well in advance to have my U-450 service moved/disconnected on 8/30 at the old address, re-installed 8/31 at my new address. I was told I would have to move the equipment myself.

    No technician showed on 8/31. I called a few days later to find out why:

    ATT Rep: "Oh, your order is stuck in the system."

    Me: "When will service be reinstalled at my new home?"

    ATT: "We don't know, order is stuck. Let me transfer you to Customer Relations."

    I get transferred to customer relations and they inform me they don't know when it will be reinstalled, because service hasn't been turned off at the old location yet. I explained that my old address is already occupied by the new buyers and I need my old and I need service there suspended immediately to not risk the new residents running up charges with phone, on demand, etc.

    ATT: "Oh, but the order is stuck, we don't when we can do that either."

    Me: "May I speak to a supervisor?"

    CLICK! I get disconnected - 45 minutes wasted.

    The next day, I call, I get the same exact call experience. I asked them, don't move my service, I'll go with Comcast, just disconnect my old service. They tell me they can 't do that yet as the order is still stuck in the system. I ask if I'm being billed in the meantime. Rep says, "of course, you have service." I reminded him that I moved from the original location and service was to have been turned off. He transfers me to customer relations. I go through the same explanation again. Again, CLICK. 45 minutes wasted again.

    I call back and ask for a supervisor. I get a supervisor who says..."Oh, I'm sorry you are having troubles." I explain, I'm not having issues, but apparently AT&T is. She said, don't worry, you will only be billed until service is disconnected. I asked when that would occur, but she couldn't answer, as my order was stuck in the system.

    Another 45 mintues wasted.

    This has been a daily occurence for over a week. This has been a nightmare of customer service experiences.

    Golfster 9/13/11 6:48PM
  • I have called your phone line and they set up an sppointment but told me if I was not having the problem when they came the could not work on it. When the repairman called I was not having the problem.

    My tv and computers freeze up from 2 minute and sometimes longer. I have done all I know to do and am seriously thinking about dropping your service. When it first started we thought you were working on the lines. This has been going on for at least two months & more. I would like to keep your service but if this doesn't stop soon I will consider other options. If I don't get a reply from this I will call your service number.

    bettyfallis@yahoo.com 9/13/11 2:18PM
  • Received my 1st AT&T Uverse bill for $796.27.3 Bundle (TV, Internet & Voice IP Telephone). $371.43 cents was for 2 months of service. The rest was for installation and equipment cost. The salesman that came to the door said there would not be any installation & equipment cost. I tried to talk with customer service and told me that I had the technican come in the house and setup the computers & TV that was the charge. At the end of the installation the technician had my sign a computer tablet to comfirm he was there and had installed the equipment. Little did I know, I signed that I agreed to the charges. He did not give me a copy of that document. Beware of signing anything on a computer without asking for a hardcopy first to look over. I learned the hard way and paid a hefty price. Oh, I cancelled th UVERSE service that day I got the bill. It has been 3 months and still fighting the charges with my lawyer.

    Pissed in South Carolina 9/13/11 10:16AM
  • at&t is behind time, i have had lots of problem with my service , due on their fault, and they wanter me to pay, for ex. the phone jack they put on the wall won't stay up, but they though they were going to charge me for them to fix. which they have not. i kept telling them i smell heat and that the cable were too hot. no they didn't come out until i brgine to say that i will upug and call the fire men. now i have to trace 2 check its cost money. and they say it my fault is i send it to the wrong place,and i got the atlanta ga. address from their custmor ser. at&t should had never cash it if they didn;t know where to send it. at&t repres all at&t company just as some of their rule custmor ser. represe them all. so they told me,i have to resolve this problem, when all they ha to do is check their bank account. which i have proff that they cash it.

    member of att 9/11/11 3:22PM
  • I've been a customer for over 6 months. My Customer service experience has been alright but it takes finding the correct 1800 number online, then talking to an automated voice for 10 minutes and being transferred to the wrong dept a few times, just to get to explain your problem to a rep. The uverse tv gets choppy and shows only record half way at times. not to mention everytime I call I'm speaking with the rep for at least an hour, and I don't have unlimited minutes on my cell, so it's irritating to me. It seems to be a crappy computer system on their end that slows down the process. You definitely have to keep up with them (make sure if cancelling a promo service, that it is ACTUALLY CANCELLED, before they can bill you additional months at the jacked up rate.) I've cancelled all services from them except my internet since.I have a cheap price for a decent service, but as soon as this promo price is up I'm done with ATT. I once had them hook up the WiFi and when the rep left my computer was locked somehow and I couldn't get logged in at all, when I called to find out what he did so I could fix it, I was told from the phone rep that it wasn't their problem. What else do u expect from a multi million dollar corporate company? Not personalized or genuine help, that's for sure. I also hate that they're closed on Sunday, as thats my off day and my bill pay day. With a company so big you'd think they'd be available 24/7. One last thing, I've spoken of the bad services but ATT is horrible on a much bigger level. I've most recently found that there are plenty of similar stories and some far worse. I'll share this link for those who want to research their corruption. My must every big corporate business become SO CORRUPT!? ...ooh yeah, because they have the means to do so, while the "little people" have less resources to fight back. What a shame....

    AND AS A REQUIREMENT TO PUBLISH MY INPUT ON THIS SITE THIS IS ONE OF THE CONDITIONS.
    "Any information you submit to this web site becomes the property of ContactHelp.com. We reserve the right to modify, publish and utilize the submitted information at our sole discretion. Not all submissions will be accepted, and we will do our best to communicate with you (if possible) when your submission is either accepted or rejected."
    - hope all I have to say is posted with modifications. But who knows?..besides the almighty ATT.

    dissappointed customer # 9653779 9/11/11 2:46PM
  • They mention new technology and fiberoptics when they're making the sales pitch but I donn't know where the hell it is. I do know that the cable connecting from the vault (over 1000 feet away) to the distribution box in my back yard is over 40years old (the weakest link.....) so there is a lot of signal degradation. I get interruptions to my computer every 15 or 20 minutes. even my T.V. screen will freeze temporarily

    Anonymous 9/9/11 7:04PM
  • Exasperating customer service WHEN you finally get a live person. Just so painful. They also confuse your services...internet vs. phone vs. tv.

    Anonymous 9/8/11 4:01PM
  • I got sucked in just over six months ago. I was offered a promo rate of $88 per month for Uverse 200 and Internet Elite. It was far lower than what we were paying at the time so I thought I'd give it a shot. HUGE MISTAKE!

    First of all, my bills were never the amount I was promised. I'm not talking about additional amounts for tax, etc. but the base amounts were always significantly higher than the $88. It was never a consistent amount either...always fluctuating.

    Secondly, every time I wanted to pay my bill, I had to call them to dispute the amount. As you can see from the other reviews on here, calling AT&T is a nightmare. The first person you reach can never help you. It usually takes 2-3 transfers to get to the right person. My last call to them lasted 76 minutes.

    Thirdly, now that the six-month promotional rate has expired, my bill is $176 - more than double the promo.

    Fourthly, they offer you HBO and Cinemax free for three months. When you tell them to discontinue it at the end of the free period, they don't remove it and continue to bill you for it.

    Fifthly, we also had the pixelated pictures, but I have to say that it was only a few seconds at a time and not as disturbing as some others who've posted here.

    Finally, when I called the Retention Dept. to explain the dilemna, I was offered a rate of $98 per month. Could I trust that to be the amount that would be reflected on my bill in the future? Absolutely NOT!

    I STRONGLY recommend NOT signing up for AT&T Uverse, regardless of how attractive their promo rates might be.




    Deceived 9/8/11 12:02PM
  • Friday, August 26th a U-verse field tech from in or around Conroe, TX came to my house in NW Houston and installed a 3rd DVR. However when I came home from work that same afternoon my 40" Sony Bravia was gone as was my 17" Gateway laptop. Otherwise the house was pristine and no signed work order was left behind for my files. Coincidence? A police report was filed. No comments from U-verse to date.

    thephoenixguy 9/8/11 4:23AM
  • he AT&T Uverse is totally a scam! I ordered internet on 2/01/2011, then the headache came every month. The monthly bill had never be correct in 6 months! I spend at least 1 hour a few times per month to call them to correct my bill. And next bill they would credit back the last amount but charge some other items. This time they even charge 30 reconnect fee per service so 90$ fees when my service wasnt shut off and my bill would have been paid IF IT WAS RIGHT!!! I WILL NOT PAY A BILL THAT IS 100$ MORE THEN IT SHOULD BE. Every month it is different yet my service has never changed. I asked for a corrected bill before I paid for it and they basically told me I had to take their word for it. Well their word has been deceptive since day 1. then I was told I would get an extension while they sent out the new corrected bill; however the new bill had a 90 reconnect charge. Are they crazy!!!!How ridiculous it is! I would suggest to go away from AT&T Uverse.

    kellyann34 9/7/11 7:53PM
  • Incredibly unhelpful and incompetent IVR..
    asks you and shjunts you to the wrong department.. and the people in the departments hav eno idea.. I psent 2 hours and got 5 different fone numbers for UVERSE and each was wrong..
    Never was able to talk to a real person who could help me with simply porting my number to UVERSE (and I am an internet customer of ATT).. webstie no help either..

    NO human beings in the new ATT

    cafebarba 9/7/11 6:51PM
  • I need someone to come and reprogram my tv's. This is at summer home in MI and billing goes to home in Chicago. They cannot locate me anywhere not even through address for billing my acct. I do not have my billing number here, only in Chicago. Can I get someone to help me now?

    Lefana2@aol.com

    Anonymous 9/7/11 9:53AM
  • trying to talk to someone for 1 hr have no tv i need help soon

    scott rolen 9/6/11 6:41PM
  • I have had nothing but bad experiences with my Uverse, pixilated images. Recording that have no sound. I continously have to reboot my box. Customer service wait time is always over 15 - 30 minutes. The reps are impossible, they don't understand what the customer is asking. It has gotten to the point where I have them repeat my request so that I know we are both on the same page. This company has terrible service.

    Anonymous 9/6/11 9:46AM
  • Uverse setup/installation problems: We have had ATT Uverse internet for 4 months and it has been a very negative experience all around. We have 4 lines in the office. The Uverse technician did not know how to properly connect the internet and subsequently disconnected one of our phone lines. This line was not functional for 3 months. I called ATT technical support and was told it was a Uverse problem. I called Uverse technical support and was told that a technician would be sent out. The technician never showed up. I called again and was told that Uverse cancelled the technicians order because we were past the initial 30 day free support and would have to pay a fee for a technician to come out. After proving to the support personnel that I had indeed been calling several times within the 30 day period, another work order was put into the system. For some reason this got canceled as well. Eventually, I called ATT and had a telephone technician come out to check the lines. They found that ATT Uverse had actually disconnected our 3rd phone line when they installed Uverse. By the way, each phone call to ATT to find an actual Uverse support person took on average 1 -2 hours. Also, There is no direct contact number. I have been given the following 3 numbers from various ATT support personnel but getting to ATT Uverse support is like contacting the CIA. 8669156188; 8002882020; 8772530009

    Uverse Bill problems: My account is not recognized when I try to setup an online account. I’ve called about this and no one has been able to help. Each support technician proceeds to talk to me like I’m new to the internet and reads from the same script. Then I’m transferred back to the ATT main switchboard and have to start all over again trying to get back to Uverse support. The problem is that my account can’t be found in the system. On top of all of this, when I click lost password or member number, I’m taken to a wireless mobile page.

    Just a warning, your Uverse bill cannot be combined with your ATT phone bill. This has been a huge inconvenience.

    The customer service I’ve received from Uverse is so extremely pathetic, it’s beginning to seem comical.

    Buyer Beware!

    Shaymer 9/6/11 7:50AM
  • Installation was NO trouble...took 6 months & MANy calls for them to straighten out my combined billing.
    Horrible customer support & for the past 2 months they're sending me NOT 1 but TWO bills!!!!
    TOTAL NIGHTMARE...plan to cancell ALL my services!!!

    Anonymous 9/4/11 7:46AM
  • I ordered UVerse over a year ago when DTV started to charge me 300 a month for a service I did not order (and explicitly told then I did not want). In comes AT&T to the rescue. At first Customer support was pretty good. Then the problems started to occur. First internet would go out at random time. A reboot of the cable modem usually fixed this problem, but it comes back all the time.

    The TV service pixilated from day one. I have had numerous service calls and the techs are usually good at what they do. But the problem always comes back. I finally got the DVR box replaced only to have it go out again. The first replacement took over a week to fix, and I'm still working on getting the second replaced. 2 schdeuled service calls and both no shows. I'm on hold right now to see WHAT AT&T's PROBLEM IS. I'm half considering to take this to small claims court and ask for my at&t fees I have paid for the last year back. Thoughts?

    landsknekt 9/3/11 12:20PM
  • I was trying to call to reschedule a service technician visit. The AT&T voice mail system is crap -- you get hung up on if you're on hold too long. After being on hold for a total of 3 hours, I was told that I reached the wrong department (I needed IP/DSL) and that they would transfer me to it. When I asked for a direct number in case I got disconnected, they refused. Now I've on hold again. So far, it's been 45 minutes. AT&T customer support sucks.

    anon 9/2/11 4:23PM
  • What the ---- is going on wuth this company? Trying to get them on the phone is like pulling teath and when you get them you need to talk to them like they are children. You have to say everything twice and in a slow pace. It's quite aggrivating dealing with this company.

    Anonymous 9/1/11 6:54PM
  • I had no problems at all with U-Verse... until I moved to another apartment in the same complex. I cannot easily describe how intensely awful my experience has been since then. I will present only *some* of the highlights.

    - Forced to buy equipment erroneously, was shipped a DSL modem (even labelled as such) for my cable internet, was not issued a refund when returned.

    - I was told that the difference between cable and DSL was that cable "connected through the node fibers to give you a real IP internet."

    - I was billed over $300 one month for my $48/month internet package.

    - I was told that AT&T did not cancel accounts on Thursdays. It was Friday.

    - I have been on hold for I cannot easily describe how intensely awful my experience with AT&T customer service has been. I will present only some of the highlights.


    - Forced to buy equipment erroneously, was shipped a DSL modem (even labelled as such) for my cable internet, was not issued a refund when returned.

    - I was told that the difference between cable and DSL was that cable "connected through the node fibers to give you a real IP internet."

    - I was billed over $300 one month for my $48/month internet package.

    - I was told that the reason for this was that AT&T was refunding me for not providing service as promised. By charging me several hundred dollars, apparently.

    - The first technician that was sent out got our internet working... by taking it from the next door neighbor. So several days later, during which time my neighbor was also presumably without internet, AT&T called and accused me of stealing cable. Later that day, AT&T sent out a technician who was able to get things working.
    - For about a week. After this, my 12MB/sec service began capping out at 1MB/sec. I called and this was resolved.
    - The next day my internet started going up and down constantly. So far I have not even been able to reach tech support to resolve this problem; after 3 hours on hold, the technician greeted me, then hung up.
    - During one call, the technician kept hanging up on me, only to call me back a moment later. She eventually suggested that I switch to AT&T phone service so that I would not have this problem anymore. I was, of course, already on AT&T phone service.

    Service was supposed to start on July 18th. On September 1st, I still do not have functioning internet service and am probably out several hundred dollars.

    Service was supposed to start on July 18th. On September 1st, I still do not have functioning internet service and am probably out several hundred dollars. I have had to issue a stop payment at my bank to stop the fraudulent charges.

    Chris 9/1/11 1:48PM
  • Received a 420 dollar first bill. full of errors. called up their billing support and waited for 45 minutes and hung up. Extremely bad experience. They are inundated with volumes and not able to handle it. Would recommend a switch

    Anonymous 8/31/11 7:59PM
  • I discontinued basic cable television channels two months ago and continue to be billed for UVerse 100 channels that I do not receive. There is no way to reach them other than by telephone and they still get it wrong and do not correct your bill after spending valuable time sitting on hold for one of their overseas call center representatives to further waste your time and have AT&T continue to OVER-BILL you. I may have to disconnect everything and pray that I get my money back that they owe me after overcharging me for months. Who can even read one of their monthly statements. Bad Bad Deal. No wonder internet streaming television is going to chop their nuts off!

    Anonymous 8/31/11 8:34AM
  • ATT came and disconnected my current ATT DSL internet to install U-Verse (my intent was to upgrade TV from Dish). They never showed ot install and now want me to go over 7 days with no TV or internet. Please keep in mind that the internet is already paid for and was ATT. I have placed 3 calls and been on hold for over 30 minutes each time. I was hung up on once and lied to twice.

    I am amazed that this is even possible.

    B.King 8/31/11 6:05AM
  • I had uverse installed on 7/23/2011. I went over 2 weeks with a tempory drop line
    running across a traveled road and my yard. I have problems with pixeling on tv and phone breaking up like a cell phone.
    I won't even talk about how many hours were spent on the phone wiyh these idiots.
    I then had a lighting strike nearby and lost one tv and both my settop boxes hdmi quit working. I looked at the instalation
    and noticed no ground block before going into house and also left out ground on the outside splitter. When i called to report I was told that I would be charged a service call. I have put in a claim with att for the one tv I lost. And I am very much enjoying my beautiful picture I have with My DIRECT TV!! I would gladly join any class action suit.

    Anonymous 8/30/11 2:04PM
  • have your 450 package not thrilled that most of the mlb games are blacked out use to get atlanta braves notto much now, took for ever\ to get bills straighten out, cant find the pay per viewfor theut and montanna game any where so we can purchase

    Anonymous 8/30/11 12:48PM
  • Have had ATT for 6 years straight, U-Verse for about 3 years. Suddenly my internet connectivity fails, gets worse and worse.

    Maybe 20 techs come to my home. They dig trench, rewire, give me new modem. Nothing works.

    Working from home, the problem has affected my income dramatically. 1 1/2 month later, still no fix.

    A U-Verse mgr. told me (nicely) to go elsewhere - they 'can't fix my problem and don't know why.' But there are no other providers in my area. (I'm sure ATT knows this.)

    ATT should be sued in class-action lawsuit. I would be first one on bandwagon.

    lpmcardiff 8/29/11 6:58PM
  • Where to begin. . .I hate AT&T Uverse 'customer service'!! I'm about ready to find a lawyer and start a class action lawsuit. Okay, so I owed money to AT&T for U-verse. I admit it! I received a shut off notice for past due of $153 plus change on August 14, 2011. The letter was dated August 8 and the shut-off was for August 15. I went online and paid $158 on August 14, 2011 which was the late fee included, I believe. I though everything was now peachy. I'm at work during a break and try and access my email account which is through AT&T around August 20something. I'm told it has been shut down. What? I call AT&T and go through the whole automated junk which never seems to work properly. I'm then directed to collection when the woman repeatly tells me, "I understand, Mrs. . . .". I hate that phrase. They do not care or understand. They're just told to say that over and over again. I'm told I owe a little over $90 and now owe $30 per service to get the systems turned back on. So basically my $90 bill has become a $180 bill. I was so angry I hung up. Called back later when I got home and finally was able to talk to a live person. The 'live' person could not understand why I wanted to pay what I owed AT&T but refused to pay the $90 reinstate fee. She told me that she could not credit that fee to me and that I needed to talk to the billing department. Why is the collection and billing two separate departments? Why is everyone a specialist at AT&T? She then told me they wouldn't credit the fee back to me because they had not made the error. I asked to be transferred and I think after waiting for 20 minutes plus I hung up again. I called right back and had to go through the process all over again. I spoke with a different rep who again told me that they would not credit the fee to me because they had already done so in January. I asked when my bill was due and she told me the 12th. I said when did that happen? Usually it's the 18th. No it's always been the 12th and it isn't our fault you don't look at your bill. She started to read the dates back to me and long behold, the date two months ago was the 18th. Yes, I have put AT&T off in the past because there are other bills I need to pay but shutting someone off after 10 days non-payment of $90 and then requiring a $90 fee is crazy. I told her to cancel the entire service and she seemed to care less. It cost a company more money to acquire new customer than keep the current ones. I said you're really willing to lose a customer over $90, seriously? She was unwilling to budge and I asked to talk to a manager. I was put on hold for like 15 minutes when the same person I had just spoke with came on and said no managers were available and that one could call me back. I said "No". I wanted to settle the matter then and there. She then offered a credit if I would sign up for automatic pay which I hate to do but felt after going in circles, that it was my only option. This is a scam. AT&T is dying to shut us all off. It is unfair and needs to stop!! I think about the several hundred to thousand dollars someone may owe AT&T and they shut me off for $90, seriously!! AT&T you're not special and if you keep treating customers this way, we will leave.

    shermamoma 8/28/11 4:00PM
  • We've had Uverse for a year. Had periodic problems with pixellation on tvs. Finally was so bad I called customer service on Tues. They sent an inside tech on Wed pm and he said it was an outside problem. An outside tech came later and when he was done, we had NO service (phone, tv and internet). Called again and they set up appt for next day. Was out of service for 20 hours. Finally got service again Thurs pm, but original tv problem remained. Uverse left message on my cell phone saying all was fixed. Called customer service and found I needed to set up another appointment for Sat morning. This morning man came and we found out original installation used the Comcast plates and cables, which contain silicon and that interferes with Uverse frequency. Meanwhile, I spend over an hour to get thru to customer service to report my whole system was done. Spent over 3 hours on phone in last 5 days to get this problem fixed. Customer service people were in the Philippines. They had to call Dallas to get info but refused to allow me to contact anyone in Dallas, where I live. They were on hold for over 20 minutes with Dallas tech support. So I wait for almost an hour to talk to a human an then they are put on hold trying to get a person in Dallas. Why don't they hire more people to work in the call centers and HEY! why don't they use US workers onshore????? Why is there such a disconnect between the inside tech and outside tech? I talked to a supervisor in KY and he said 5 days to fix pixels is not normal and there probable wasn't anything I could have done differently to get this fixed quicker. Sorry to disagree with him, but 5 sloppy days of service is MY NORMAL. Next I get to try to get some credit on my bill for this mess. I don't think I should have to pay for this month - been with SWBell (now ATT) since 1977- at this same phone number since Aug. 1980. Never missed a bill, never late on a bill. Never should have been treated this way. Faulty installation caused the original problem and faulty work by outside tech caused loss of all service, including 911 for a day. This is ALL ATT fault.

    Number71 8/27/11 9:19AM
  • oh my gosh these comments blow me away. They did the same crap to me. I was in a contract and after a couple of months i get this huge bill and when i called them they said someone had put in a wrong code and they cant change it. They said they tried to reach me through email but they admitted they never tried to call me. the code that was put in offered me a cell phone and since i did not reply that automatically change my plan. I was on the phone day after day trying to work this out. We finally work something out and it happened again. I hate uverse they really do scam bad and if they have not scammed you yet consider yourself lucky i guess they cant scam everyone. I don't know how they pick and choose but i am not gonna be their victim any more back to comcast I go.

    srw1964@aol.com 8/26/11 11:37AM
  • Sadly I wish that I had never agreed to become a Uverse customer. The install took four days. After three weeks I still have intermittent service at best. It is virtually impossible to reach them by phone to speak to a live person in under an hour. I have twice spent 1.5 hours on hold and then been cut off. I seriously discourage anyone from switching to ATT. Do not get caught in the customer service nightmare that I have.

    Wizard 8/26/11 7:33AM
  • ATT has poor customer service. Even when you send two letters of complaints, they never respond. Don't get the UVERSE either, for if lightening strikes their cable, they will screw you for the bill and leave all your televisions burned out like mine. They seem to be too big to really care about their customers. It is so unfortunate. I am so disappointed and so disturbed by their non action on matters that drag on for months.

    Blogger 8/25/11 11:19AM
  • Had appointment with the technicant, never show up, try to call customer service but it is hopeless

    minh 8/25/11 10:18AM
  • This is a fraud. They are making me pay while they figure out how to make it work. The TV will not play one channel on one TV and play a recorded show on another without rebooting the DVR repeatedly. Loss of picture and sound all the time. It's supposed to record/view 4 shows at a time in the house and can't do 2 if one is on the DVR.
    They are nice enough, but the equipment and software is junk. Six tries in 3 weeks and it still doesn't work, each time it's some "different" problem.
    I have a 30=day trial, but, just like the promised REBATE to get out of my Comcast contract, it was probably a lie. I will be paying through the nose to get something else, meanwhile I paid a cancellation fee for my old service, they will probably charge me one for cancelling this one and we'll be in court for a year. Never again. Comcast and Time-Warner were expensive, but they ALWAYS worked.

    Ron-in-Gold-River 8/24/11 9:19PM
  • The picture freezes all the time. After spending an eternity on the phone with someone who barely spoke English and going through countless wastes of time I was told 1.) my house is too far from the box on the street (am I supposed to move my house??!!) and 2) every 2 weeks, I need to unplug their converter box and re-program the entire thing. And their 24/7 service only works from 9-5 Mon-Fri. You're out of luck on the weekend. Horrible, but Comcast cheated me so bad for about 8 years, I'm still too angry to go back.

    Anonymous 8/24/11 9:09PM
  • Worst customer service experience I have ever had. They train their employees not to listen to you.

    Anonymous 8/22/11 5:53PM
  • ATT Uverse absolutely sucks. TV reception always goes down whenever it rains.
    Can't ever reach a real person on the phone.

    I'm going back to comcast.

    Anonymous 8/22/11 5:47PM
  • Had Two appointments to fix TV No one showed up. Sun. 21 Mon 22 Plus no one called. What do you have to do to get someone out.?????

    John Sylvia 9547816349

    John 8/22/11 3:04PM
  • SCAM SCAM SCAM>>>>>Signed up with AT&T made sure several times I was not in a contract because our house was up for sale. Our house after 4 months of having AT&T sold and I called and said I need to cancel the service.....the rep tells me I am in a contract...I explained I would have never done that and stated that on the phone when ordering. He then tells me there system just went down and I have to call back in 4 hours. I asked if he had a signed contract and he said no it was verbal...OMG what a scam!! He said they can go back and listen to the phone conversations...to which I say...then lets do that...he again says OH I cant set that up our computers are down....WOW... THIS IS NOT OVER YET>>>>>CLASS ACTION SUIT ANYONE???

    Anonymous 8/22/11 1:07PM
  • AT&T Uversse customer service is unfortunately just as bad as Time Warner or any of the other providers. They all seem to think that the customer is "lucky" to have cable when just the opposite should be the case; the company should consider the customer a valuable asset.

    The employees are all more concerned with getting me to say that they provided "excellent customer service" today than with actually providing excellent customer service. Somewhere, upper management has missed the boat. No. They are not even in the harbor because they have employees so frightened over providing service and reading scripts that it is almost comical to call. I am on a call now, and the very last thing the analyst said was "you may be asked to complete a survey at the end of this call and I certainly hope that you will indicate I have provided you with excellent service today". GOOD GRIEF.

    Anonymous 8/22/11 8:21AM
  • The worst...do not get this service. I do not work for any of their competitors...I am simply a really pissed off customer that they have messed with too many times.

    AT&T Uverse sucks!!!! Do not get it, you will regret it.

    Anonymous 8/21/11 9:46AM
  • We have had the worse service from this company they promise things and do not follow through.
    we were promised a certain package but when we got our bill it was higher than they said plus they gave us another phone line that we didn't ask for and now charging us for it. Every time i call customer service they said they will get back to us. They do not I would like to speak to a higher authority. I have been with att for 20 years they are about to lose my business

    csandiago 8/20/11 5:23PM
  • I live at 40 briggs road, lebanon, ct. zip code 06249. When I check to see if U Verse is available in my area I put in zip code 06249 and the site changes it to 06254 and asks if it is correct. It will not let me insert 06249

    Jack 8/20/11 5:33AM
  • at&t - lets see - 6 month problem - internet crashing on daily basis
    crew finally comes out and digs a large hole in my back yard and leaves - it was there 3 months. daily phone calls to at&t. they dispatched once a week but did nothing.
    it finally took a call to the public service commission. then every manager wanted to "help"
    one week later - ended up getting a bill for services inside the house. I never let them in either. finally ended up with comcast.
    service is reliable - but their support is just as bad.

    dopey137 8/19/11 11:51AM
  • I've been with u verse for a year. And its a year of dumb people telling thankyou way to much and not fixing my problem I can't view my bill online and get forever and a day to talk to someone I have to call ever damn mouth to pay my bill boooooooooo. Don't get it im gonna go back to time warner or directv

    Anonymous 8/16/11 8:44AM
  • Horrible!!!!! I have the internet for $25 a month well first they fail to tell you that your first 3 bills will be $40 so after you call them and wait and waist like 1 hour of your life waiting and talking you find that out!! Than 3 months go by and your still no adjustment so again your calling every month for them to adjust it to $25 some tell you they cant some tell you they can now i'm on my 5th month just got of with att after having a 40 min conversation and they told me that HOPEFULLY next month it will be adjusted!!! YEY ME :(

    Anonymous 8/16/11 8:10AM
  • I had ATT Uverse installed 4 days ago and I want to cry. Takes 5 minutes to logon to internet, phones are blinking, local tv channels missing, no dial tone to fax, and every number I call refers me to the website and the website refers me to the phone number. This is awful. I will be cancelling before the first bill.

    Anonymous 8/16/11 6:31AM
  • ATT Uverse has the WORST support system setup - EVER. And I am one that despises the utilization of capital letters to emphasize a point. All I wanted to do was cancel my TV subscription. I spent a total of 12 hrs and 30 mins (distributed over the past two weeks) listening to an unholy amalgam of elevator music and pre-recorded messages on their interactive voice response system. And here I might add, I have had interactions that were far more pleasant and significantly more productive with 2 yr olds than with that infinite loop of misery and frustration. Here is an algorithm of what to expect if you are looking to cancel your service: Call - Hold for 30 mins to speak to an actual person - Speak to an actual person in the wrong department - Hold 30 mins while being transferred to the right department - Speak to an actual person in the wrong department - Hold 30 mins while being transferred to the right department - Speak to an actual person in the wrong department - Rinse, repeat. After 4 hours of this last monday, another 4 hours of this last thursday, and another 4 hrs and 30 minutes of this today, I've finally been able to cancel my TV subscription. I almost started to think this was a huge ATT conspiracy where no actual cancellations department exists - the operators probably put me on hold as they twirled their mustaches, laughing maniacally at my expense. Stay the frack away from ATT. Unless you plan on setting them all on fire and then posting that video on youtube. In which case, go ahead - you have the collective blessings of all the disgruntled souls here.

    Anonymous 8/15/11 3:39PM
  • WE have had att & uverse for about 3 months now. It now only never works, but their customer service is the worst ever. First you have to get throught the ridiculous phone message thingy and then the live person probably can't help you either....ridiculous...can't wait until our year contract is up....hello charter!!!!!

    Anonymous 8/14/11 5:34PM
  • I have had service since December 2010 and I was offered the promotional bill of 29.99 a month and every month they take 45.00 I was told 4 times since that I'd get a credit and now here I am getting my next bill 45.00 this is ripping off americans and just wrong.. Why offer a product for one price just to charge a larger bill.. and Im on a contract... I feel that they have went against the contract and I should be able to end my service without further bill... I mean Im a contractor for my job and if I dont follow companys policies my contracts ends.. I cannot keep charging them for working there if I dont do my job.. it just dont work that way. GET IT RIGHT AT&t I ssee a lawsuit.

    aggrivated 8/13/11 6:26AM
  • I'm ready to totally loose it over this customer service. My bill has been messed up since the 1st month I received one in June. Every customer service person that I talk to lies and tells me that they've fixed my bill and that next month's bill will reflect the correct amounts. I was on the phone 1 1/2 hours last night trying to get a $149 charge for Uverse phone service removed. Mind you, the phone service was part of my triple-play package and there was no installation charges involved. The idiots ported in the wrong number, so I went 2 weeks almost without a phone. When they come back to fix THEIR MISTAKE, they try and charge me $149. After almost jumping off a bridge from frustration, I get the customer service rep to remove the remainder of the charge, only to find out today that he changed my package from my agreed upon rate of $149 per month to $223 per month. Did I ask for this? Hell to the no!! So, tomorrow I will spend yet another hour or more of my life (never to be regained) on the phone with these idiots trying to restore my agreement to what it should be. I'm so tired of this crap and I'm only 3 months into my 12 month contract.

    totallydisturbed 8/12/11 7:05PM
  • Just plain lousy.

    Anonymous 8/12/11 1:55PM
  • My service has had problems for more than two weeks. Repeated visits by field technicians have consistently made the problem worse, and at this point I rarely have TV or Internet access.

    The billing department is completely unwilling to offer any discount for the lack of service over this two-week period. Their basic response was, "You have to decide if you want to remain an U-verse customer or not."

    Anonymous 8/12/11 1:44PM
  • We have been without U-Verse t.v, internet, and phone since 07/12/2011 and to this day 08/12/2011 they still have not fixed it. Supposidly the construction down the street is affecting them fixing it. THere is another hub 200 yards down from my house and they said they can not connect us to it without the engineers permission. THen when we called again they commented that they were more worried about getting new customers than helping the 1200 without their services right now. They just dont want to take the time and fix it. They think they are getting paid.......NOT!!!!

    Anonymous 8/12/11 7:12AM
  • RIDICULOUS

    Worst customer service, I've ever had to experience. I can't even get someone to yell at.

    Anonymous 8/11/11 9:04PM
  • AT+T reps are unable to complete issues and unlikely to be accountable to anyone. I understand that they may want to resolve issues but telling the client that is condescending and ineffective. They also seem to be unenabled. Recently, they guessed at what we needed and then they would not correct it without completely redoing everything costing us days of delay without any good explanation.

    Consultant 8/10/11 3:40PM
  • AWFUL customer service.

    Package was sent to a different address than they told me.

    Called this number for the Uverse, was then transferred, then transferred a second time, then transferred back to the ORIGINAL number I called. I was then transferred to a guy who assured me he could help and after being put on hold multiple times, told me that actually he can't correct the address, but again assured that he could DEFINITELY transfer me to someone who could finally help me. I was then transferred to a VERY rude sales representative. She told me that they were never going to ship it to the shipping address they told me in the first place.

    After this I told her JUST CANCEL IT! She then told me they would not refund my money to my card until they received their equipment back in Texas.

    This is one of the WORST customer service experiences I have EVER had.

    Shem Ari 8/10/11 12:22PM
  • AT&T is the biggest lying corportation there is on the planet.

    (1) They tell you DSL isn't available in your area after they told you it was to force you to get the Uverse.

    (2) They promise you that ALL your phones in your house will work with no problem once you have Uverse

    (3) They tell you that your corded phone will still have a dial tone if there is a blackout if you have Uverse

    (4) They tell you that the price of your Uverse modem is $100 when in fact its $100 rental price and if you don't return it after cancelling its $1,200 NOT $100 and YOU the customer are responsible for paying UPS to ship it back overnight within 21 days or be charged $1,200.00

    (5) They tell you that the 4 hour battery back up will work no problem - well when we had a power outage for under 5 minutes there was NO power to the phone OR the internet/computer at all

    (6) They tell you ALL your phones will work when in fact the TRUTH is that ONLY THE PHONE THAT IS PLUGGED INTO THE UVERSE MODEM WILL WORK AND NONE OF YOUR OTHER PHONES IN YOUR HOME WILL GET A DIAL TONE AS THE LINE IS CUT OFF ONCE THEY ADD THE UVERSE JACK TO YOUR LINE SO YOU THEN HAVE NO SERVICE TO THE OTHER HOME PHONES!

    (7) They tell you they will take care of it (they don't and have NO intention of taking care of it.

    (8) They promise you one bundles charge then try to scam you for another (I was promises $59 a month promo price for 1st year and my first bill they tried to get me for was over $200..then adjusted to $175...which sure is nowhere near $59+ fee & tax)

    (9) I moved from another area where I had DSL and they promised me there would be no problem and there was DSL where I moved to - I moved to find out there was NO DSL here and did not even have internet access for 2 weeks after moving cause they

    (10) Promised tech to come out on the 6th..promised techs to come on the 9th..promised on the 12th where they finally came....and

    (11) The DISPATCHER pulled the TECH out of my home for his arrogance, nastiness, unethical comments & more!
    Then Another PAIR of techs came to finish the job the 1st one was pulled off of...where I was PROMISED that my phones would ALL work in ALL rooms even my corded phone...where there should be no problems..that it was installed correctly and there will be NO issues

    --------------------------------------------

    AT&T DOES NOTHING BUT LIE LIE LIE - THEY DO NOTHIGN BUT - THEY LIE ABOUT THE SERVICE - THEY LIE ABOUT DSL AVAILABILITY - THEY LIE ABOUT COST - THEY LIE ABOUT BILLING - THEY LIE ABOUT UVERSE - THEY LIE ABOUT YOUR PHONES BEING ABLE TO WORK IN OTHER ROOMS WHEN THEY KNOW THAT IN FACT THEY WON'T - THEY LIE ABOUT INSTALLATION DATES/TIMES - THEY LIE ABOUT COST - THEY LIE ABOUT COST OF MODEM - THEY LIE ABOUT SERVICE CHARGE - THEY LIE ABOUT EVERYTHING!!!

    IF YOU ARE FOOLISH ENOUGH TO DEAL WITH AT&T AND UVERSE THEN PLAN ON SPENDING AT LEAST 2 HOURS OR MORE ON THE PHONE EACH MONTH WITH AT&T AND GOOD LUCK TRYING TO STRAIGHTEN IT OUT...

    AT&T...SHAME ON YOU!!! TREATING THE CONSUMER THIS WAY.....THE MONEY WE PAY PAYS YOUR SALARIES...YOU WOULDNT WANT ANYONE TO DO TO YOU WHAT YOU DO TO OTHERS....BUT YOU HAVE NO ISSUE LYING TO THE AT&T CUSTOMERS!!

    AT&T IS ABSOLUTELY THE WORST THERE IS...

    GET YOUR SERVICE ELSEWHERE...OR BE PREPARED TO BE LIED TO THE WHOLE TIME YOU USE AT&T CAUSE THATS ALL THEY ARE GOOD FOR!

    NONEOFYOURBUSINESS.COM 8/9/11 11:34AM
  • ATT has the worst customer service!!!!! They have been getting me a supervisour for the past 2 HOURS!!!! They sent us a bill of $224 and we have been getting a break down of the bill for the past 2 hours!!!!! AND WE ARE STILL WAITING FOR THE SUPERVISOR!!!

    Anonymous 8/9/11 10:17AM
  • AT&T rep, calls me and offers a $100 prepaid visa for trying U-VERSE, didnt get the card. a week after installation a converter box went out, they replace it, a few days later a line goes out and they fix it too, then 2 months later charge me $100 for coming out and replacing defective hardware. $50 of that charge was for some line repair that my line backer should have covered but no one mentioned that you lose your linebacker when you go to U-verse.they damaged my siding during installation, and in may 11 another line needed replacing, they charged me $90 for a disconnect/reconnect! an hour and 15 minutes on hold and they tell me "sorry cant help you, we have to go by what our computer says" then after my 12 month package "deal" expires, my bill went up 4 times in 6 month's-from $109 to $198 and because im an existing customer, i CANNOT re-negotiatea lower package! kiss my ass AT&T!!!!

    Loni Locke 8/8/11 11:48AM
  • The customer service only spoke in double talk. No offense, but I believe it was the only English she knew. When I asked for her to "escalate" the call (put her supervisor on the line) it sounded exactly like the same person. There was absolutely NO resolution to my problem. I said, "So, this is it...the end of the line. There is no one else that has any more authority or understanding to fix this problem." That's when the double talk continued. She just said the same empty phrases over and over again. She was friendly like a robot. Just memorized lines and monotone spoke them.

    Anonymous 8/4/11 7:30PM
  • Att U verse have the worst customer service I've ever heard of. Had the cable service 4 days and its already out and no one can tell me when to expect it back on. They can have their service, its a bunch of crap.

    Anonymous 8/4/11 3:24PM
  • This system sucks, you have to listen to some automated voice tell you things you are not interested in hearing, in the hopes that you will get completely fed up waiting and hang up. Yes, such great reliable crappy service from, yet another, mega corporation. What happened to customer service.

    kimbee 8/4/11 3:13PM
  • THEY JUST SUCK!

    Generally I don't speak bad about people; but for AT&T customer service people I must say they do SUCK!
    I had called them to request the shifting of service from 20th Aug; as we are moving to new apartment on 20th Aug. I also told the representative to keep current service on till 20th. He said for that we need to open new account for new apartment. So I opened new account for new apartment. Inspite of telling him for 100 times to not to cancel current service/account till 20th Aug; he discontinued our old account on 24th July. When I called again to tell this, another reprentative opened 3rd account for us. Everyday I call AT&T customer service number to cancel my 3rd service; as I dont want "N" services on my name. Firstly waiting time to reach representative is 20mins and whenever I tell them this is the call for cancellation, they take account details and ask me to wait for "A MOMENT", 2-3 times this "A MOMENT" was too long, I waited for more than 60mins and then phone is disconnected. Its 4th Aug today and I am still struggling to cancel my 3rd unwanted account.

    Disturbed Customer 8/4/11 2:03PM
  • Customer service is non-existant and they do not treat you as a valued and appreciated customer. First you go through menu prompts, after which you are on hold for a very long time (during which time they are trying to sell you other products--when they can't even service the products they already sold you!). When you finally get a human, they are overseas. Then when you ask for an agent in the United States, they argue with you. After demanding an agent in the US, you get to go on hold again for a very long time (during which they again proceed to upsell!). When you get tech support, the techs are not knowledgable and cannot rectify your problem. When you ask to speak to a supervisor, the supervisor has not clue what they are doing, so they offer to send out replacement parts, which obviously would involve down time in your service and would provide you the opportunity to do their job. REALLY? When you ask for someone to come out and fix the service, good luck with the service that they perform the next day--my problem reoccured after the repair appointment in less than one week. So, here I sit waiting for another tech to come out tomorrow, and in the meantime no TV. In order to get credit for the days that your service was out, you have to call back after the appointment, and go through the hassles all over again. Time to look at AT&T's competition and give them my business.

    TheyDon'tCare 8/4/11 10:31AM
  • I HATE ATT AND WILL NEVER GIVE THEM ANOTHER DIME!

    When I switched to U Verse they kept billing me for DSL and never sent me the bills...I got a letter from a collection agency

    It took over 12 hours on the phone, hundreds of transfers and loads of hang ups from disgruntled empliyees to get them to refund and reverse the charges...then they sent me a bill for the next month for DSL service that was cancelled 6 months prior.

    Now I have moved and tried to cancel my Uverse...it's been over an hour of being on hold and transfer to get the "right dept" to close my account.

    THIS IS RIDICULOUS.

    I hate ATT.

    deb edgar 8/4/11 7:12AM
  • been on the phone for an hour (today that is, last week, 30 minutes for 2 transfers) - finally reached a rep named Jeremy - FANTASTIC - wish there was a way to get directly to him each time. Told him customer service was awful for AT&T - hold times were awful, automated service is awful - they need "live" help. Totally turned off by this and Comcast customer service is way better - so, they need to work on it or they will continue to lose customers. Even tried to work with someone on line and it was a 15 minute wait! Unreal.

    Karly 8/3/11 1:16PM
  • Garbage customer service. Was unable to log in to my account. Waited 34 min to talk to tier 1 customer service. After a little over 5 min with them, they said there was nothing they could do so they were going to put me in contact with tier 2 customer service. 39 minutes later, I reach tier 2 who is more helpful and knowledgeable, but it still took him another 38 min bringing the grand total of time spent to ONE HOUR AND 51 MINUTES!!!!

    rock6802 8/3/11 1:06PM
  • On hold for 1 HOUR! and still nothing; all i want to do is cancel my order that was placed 2 days ago! I havent even used their services and thankfully i didnt have to after this experience.
    TERRIBLE!

    John22 8/3/11 11:25AM
  • Few days ago when we saw our AT&T U-Verse bill to be over $140, both my wife and I agreed that it needs to be lowered. So my wife called them up and asked to give us a next lower package. Considering that we had second highest level package there were 3 options. Anyway, after this was done customer support asked me to restart the TV boxes. However, as soon as I did so all channels after 106 stopped working. After this I spent (and I kept a track of this) over 8 hours with tech support over next 2 days to get this fixed. Instead of fixing this is what happened:
    1. Day 1: The very evening they changed our plan, I spent a good 3 hours on the phone with 3 different tech support agent and they tired a lot of stuff and I patiently kept up with them - no result. So they scheduled a person to come over next day to have a look at our system. During this whole time I kept on telling all of them the story of our changing plan individually.
    2. Day 2: A guy came over tried to reboot our system (which by now has been done numerous time) - no result - so he called someone and I could hear them talking about changing something. So after he was done on the phone, I said, I hope you are NOT changing my DVR there are LOTs of program there and I am waiting for my semester to be over to see them. He said "oh no no, I understand, of course not only you everyone has hundreds of program on their DVR. We are changing your modem." Well that means I will have to reset my Wireless-LAN etc. but that is ok if things work out. Guess what after 4 hours of doing all these - no result. On his way out this guy tells me there is one more thing I can do and he tries different kind of reset. But it didn't work either. So he told me to call tear 2 in tech support. So I did. After about 20 mins when I did get to talk to someone in tear 2 he said - "Sir, you only have local cable all other package has been removed." I was totally flabbergasted, ahh what??? After this many hours of thinking something is wrong you are telling me they just made a mistake in the package. And it takes this long for you guys to find out?????
    Anyway, I told him put me back to wherever I was. He did and told me to give it an hour or so before trying to see TV. An hour or so later, I turned on TV - lastly all my channels are back - but to my surprise ALL MY RECORDINGS ARE GONE!!!!! What the hell. I call back tech-support and after going thru all that automated f#@$%^g s$%t when I got to a tech support guy - he said well, it seems like your set has be rebooted several times in last 2 days and so you lost all recordings. I am like WHAT you guys could not tell me this before doing so? And in past this was done how come I did not lose my programs then?
    Sorry sir, I cannot do anything about this...
    Oh well, they are losing not only their TV and internet customer, I had AT&T cell phone for over 7 years now I am cancelling that too.

    Another ex-customer of AT&T 8/2/11 6:55PM
  • HOW LONG DOES ONE MUST WAIT AFTER THE ELECTRONIC UNHELPFUL PROMPT ROBOT WASTES YOUR TIME TO EVEN TALK TO A REPRESENTIVE???????????????????????????????????????????????????????? HORRIBLE!!!!!!!!!!!

    Anonymous 8/2/11 11:31AM
  • AT&T U-Verse double billed by credit card after I cancelled the service. It has taken me over ten calls to get them to refund the money. Today, I have called four times to check where my money is, but have been hung up on each time. I know they are hanging up on me because I am on hold for over twenty minutes, but as soon as I give them my phone number/account number they "disconnect."

    SteveCMH 8/2/11 9:57AM
  • You actually cannot reach a live person on Saturday unless it's a repair

    Anonymous 7/30/11 3:17PM
  • Dealing with AT&T is one of the worst experiences I have had. What can I say? It seems like other customers have already said it all except "If another phone company would come to this area and hang their lines in trees and fence post, I would gladly take their services."

    upset 7/28/11 10:11AM
  • Received first bill for Uverse Internet. I was told that my first bill would be $24.95. My first bill is $205.65. What the F----. What kind of scam are you people trying to pull ? They are billing for $115 for the Internet gateway that I was told was free and a $36.00 activation fee plus charging $48 for the first month when the rate in $24.95 mo for the first 12 mos. You all better correct this BS or I am out!!!!!!

    Anonymous 7/27/11 8:43PM
  • We switched to AT&T Uverse because our prior cable provider had terrible customer service and could not seem to get anything right. It seems we traded the devil we knew for one we didn't. Installation was a nightmare, it took a week to get an appointment and then it took the tech a total of 14 hours, over the span of two days, just to get a signal to our house. He stayed the first evening until 11 p.m., I finally had to ask him to leave. Then I had to take another 1/2 day off work for him to come back to finish the job the next afternoon. It worked for about 3 days, then we lost all signal and were told it would be another two days before a new tech could come out. He said the wiring by the first tech was terrible and he had to redo some things and install a new box. Again, it worked fine for a few days, then went out again. Now the equipment seems to be working OK but our bill is all screwed up, they are charging us more than they quoted on each of the 3 services, every month. I cannot get the website to let me log in, even when I cut and paste the password they email to me, and if you call them on the phone you sit on hold for an hour. The service works well when it's working at all, the internet speeds are great and customer service is helpful when they finally answer your call, but I'm completely frustrated trying to deal with them. One more outage and we're switching back. It does no good to be friendly when you can't fix the problem(s).

    Anonymous 7/26/11 12:16PM
  • AT&T screwed me out of $600 in internet fees after I canceled their service. I switched over to a community wireless service and that was less than half what AT&T charged. I then switched my two land lines and my cell phone all to Sprint Cellular and it cost me less than the one land line.

    equiprx 7/23/11 2:11PM
  • Received help on questions about bill. Rep did ok but this morning you called me & awakened me.I work the night shift 11pm to 7 am & must sleep during the day.
    Your automated call to me was NOT appreciated.Please do not call me again with follow up. Couldn]t talk with real person on rating call which only made me more irritated.

    Anonymous 7/22/11 8:12AM
  • Billing errors every month, they quote you a rate, you get the bill it is wrong, you call 4 months in a row and it is never fixed.

    I think they do that on purpose to make more moneym hoping nobody will catch it, when somebody catches them in the act, they blame it on the system and promise that they would have it fixed in the next 2 billing cycle.

    They have the mentality of lets screw them till they figure it out and then we appoligize through them a discount bone and may be charge them what they should have charged in the first place.

    Frustrated uVerse user 7/20/11 4:15PM
  • All around awful. Not only is your cable guy late, but I can't even get through to customer support

    Anonymous 7/20/11 11:21AM
  • I have never had bad customer service,eveyone was so polite and willing to help,even thanked me for using them,every time. my problem is my tv's keep loosing signals,ive had 3 techs here at my home and they cant solve the problem.everytime i call they go through the same text book ,push this,hold this for 5 sec. etc...i just want it fixed.
    i love the product,just unhappy with the continued problems.

    reba 7/20/11 9:28AM
  • Long story short... after a total of 20 hours over several days of endless holds and transfers, no satisfaction. Just switching service to a new house blocks from our other house could NOT have been a worse nightmare.
    They hung up on us 5 times and never called back even though they had our number. Lies and no show appointments drove us to their competition, Charter Cable, who was there the next day and made us happy. When we took the UVerse equipment to the UPS store for return, UPS said they are getting LOTS of Uverse returns. Beware of ATT and this project that they can't get right yet,and get this: when we were on hold forever, they play a recording soliciting installers and service reps so that tells you they are way in over their capabilities, STAY AWAY from Uverse. Fred

    Fred 7/19/11 12:42PM
  • BEWARE, WORSE SERVICE= AT&T

    100% DISSATISFIED 7/18/11 5:11PM
  • The AT&T Uverse is totally a scam! I ordered internet on 2/25/2011, then the headache came every month. The monthly bill had never be correct in 5 months! I spend at least 1 hour per month to call them to correct my bill. And next bill they would credit back the last amount but charge some other items. This time they even change early termination fee with monthly charge for next month! How ridiculous it is! I would suggest to go away from AT&T Uverse.

    JennyW 7/18/11 12:34PM
  • I am a former Uverse tier2 support agent. I agree with all of you. This was the worst company I ever worker for and was glad to move on.Your punished for doing the right thing.For example if we have a dropped call and a agent calls you back that counts against your stats.I called people back and was punished for it.The left hand doesnt know what the left is doing. Procedures change daily as well. Im a IT person of over 20 years and Im appalled at how poorly run the place was and management is a joke.Now they are hiring people at 4 to 5 dollars cjeaper and running a automated software called workflow engine.Gonna get worse folks all they care about is stats!

    Tech2 7/17/11 4:36PM
  • I am trying to get a billing question answered. I have not been able to talk to a live person for 4 days now. Called the first day and waitied an hour and finally had to go somewhere so hung up. The second day i called them from my work put it on speaker phone and just kept doing my work. 2 hours down, and i was still waiting. I actually left the phone connected at low volume and went home. Came back the next morning and was still greeted with "Your call is very important to us, please continue to hoild"
    Called yesterday and waited 20 minutes and hung up still no talk with a live person
    Called today and after 160 minutes on phone (as shown by my phone's minute indicator) I am still waiting for a live person to talk to. At this point i am just waiting for anyway i could to just get disconnected and move to "clear"

    Anonymous 7/16/11 11:24AM
  • I was calling to cancel service and had to wait on the phone for 25 minutes. That wait time was the worst. I will never sign up with an out of state service again.

    Anonymous 7/15/11 10:42AM
  • AT&T's customer service is horrible. Wait time by phone or internet is always 20-30 minutes. Once you get a representative, one hand doesn't know what the other hand is doing. I called three days in a row, and received a different answer each time about why our services weren't working. A technician was scheduled to come between 8-12PM one day. After sitting at home until 1:30, I called to find out why the tech did not come in the appt window and was told they cancelled the repair ticket because there was an outage issue in our area. It would have been nice to inform me, the customer, that they internally decided to 'cancel' the ticket. In addition, I kept checking their 'handy' online appointment scheduling website which constantly said the status was 'Unavailable' They clearly don't care if they waste your time and your work day with their inefficiency. How is it that they have so much technology, yet no one can answer a simple question or resolve a problem in a timely and efficient manner? This has been such a terrible experience, we are on the verge of changing providers. I haven't even begun the calls to haggle over rebating us for the three days of no service...

    Anonymous 7/14/11 10:38AM
  • June 2 my buried cable was damaged. June 3 tech replaced, but did not bury wire.June 14 I called to inquire on status and was informed there was no work order,but you would start one.June 25 I called to inquire on status and was told there was no work order, but you would start one. JULY 11 I called to inquire on lack of completion. I talked to the "supervisor" Julian and was told he would call me with information. He never called. On JULY 12 I talked to "supervisor" Kimberly and was told that ther was NO WORK ORDER!!! This will be fixed ASAP, or I will go back to my previous provider.

    Anonymous 7/12/11 2:35PM
  • uverse essentially promises crdinal coverage. they make no effort to deliver
    uverse is not interested in customer service. most of the time is devoted to automated and useless interchange

    Anonymous 7/12/11 2:04PM
  • I ordered Uverse for internet. Was not told I needed a new modem and router but AT&T sent me both and tried to charge me for it. I cancelled immediately and mailed back to them the day after I received it. It is a month later and they sent me a bill for $75 for a modem. I tried to call customer service at 8:35 CST. After several recorded queries (enter phone number, enter account number, etc.) the recording says the office is closed and to "call back during business hours" but they don't give when the business hours are. AT&T has the worst customer service of any company I have ever dealt with. Stay Away!

    Irritated 7/11/11 6:49AM
  • This company sucks. I have been with charter no problem at all. As soon as I switched to AT&T, it has been problem upon problem. The bill is extremely high and you don't even get what you are paying for. I will not recommend this service to anybody. You can not even get costumer service, gees I am so piss.

    Anonymous 7/10/11 8:33AM
  • I switched to U-verse around march of this year, so far I.ve paid over $1500 in bills. I've got the run around about why my bill is always so much. This months bill is $550.55, that's for one damn month. Try and call them after 5PM GOOD LUCK. ATT&T uverse you suck hard!!!!!!!!!!!!!!!

    David Miller 7/9/11 6:16PM
  • Wi Fi does not work well at my house. Even the ATT technician stated the frequency does not work well on his cell phone. Frustrated paying for this service and does not work.

    Judy Perez 7/7/11 10:06PM
  • I think AT & T service is the worst to get a real person to talk to. I always have to wait 20 to 25 mins to wait to talk to some one.HATE to call them.

    jragan31 7/7/11 12:08PM
  • My phone drops constantly. I cannot have a 15 minute conversation from my house to work. It drops 3 times. I live in the freaking city not the woods. I need service on my phone so I went to the store and they were 45 minutes behind. Who can wait 45 minutes when they have an hour for lunch. It would have been nice if the guy had said, it would be an hour not a few minutes. I have had nothing but issues w/ATT. My contract ends in 2 weeks, seems like a lifetime now.

    Anonymous 7/7/11 10:09AM
  • I agree I have also had horrible service!!! I regret switching from Insight and I will switch back as soon as my contract expires. It is almost impossible to actually contact a live human with this huge company. IT IS TOO BIG!!!! I spent 45 minutes and as many cell phone minutes to finally get a technical support person on the phone because my on demand movie --just paid $6 for --would not play. He told me he could remove the charge but said he could not trouble shoot the problem so I should wait to be transferred to another support person who could trouble shoot -and remove the charge if he could not fix it. After still more waiting--the second guy could not fix and it and also said he could not remove the charge but I needed to call yet another number during work day hours!!! Sounds like a big rip off to me. I still have not been reimbursed for "The Green Hornet."

    Anonymous 7/6/11 6:55PM
  • I too have had horrible service. Three phone calls, on hold forever after going through numerous voice prompts, then transferred. Promised three times a call back within 24 hours, NEVER happened. All I wanted was to install a home phone!

    joy7717 7/6/11 2:55PM
  • This service is awful, no one can tell you anything! They keep billing me and like a fool I keep paying the stupid bills just to try to enjoy a simple pleasure of watching tv. I will never recommend this to my worse enemy.This has been going on since 11/10. I will follow the proper steps to file a formal complaint.

    Anonymous 7/6/11 10:25AM
  • We just finished our first month as a AT&T customer. Unfortunately, it has been a nightmare. Your customer service is horrible. Your employees are rude and make excuses for all the mistakes and misinformation given to the customer. We were not only given the wrong monthly billing cost but were told when our debit number was requested that this would only be charged if we cancelled with AT&T and didn't return the equipment. The person who handled our order was very polite but apparently not well trained. The second person also was polite and assured me a supervisor would call me within 48 hour...didn't happen. After waiting to speak to a supervisor for at least 45 minutes she not only was rude, snappy and arrogant but told me there may be a survey about her after we hung up and asked me how she did. I told her I thought she talked to me like I was annoying her and taking up her time and her response was "Ma'am, I think I did everything I could to make you happy so what's the problem"? I told her I had nothing else to discuss with her and she said, "well, what's the problem and I hung up. I hope future customers do not have to deal with this supervisor because she was terrible. I work with the public in a hospital all day long and would be unemployed if I ever spoke to anyone like that.

    Anonymous 7/4/11 12:01PM
  • Your website and your general tech support are totally inadequate, unsatisfactory and the generally SUCK!
    I waited and pleaded for Uverse to become available. I sincerely regret leaving my prior provider after less than 6 months of substandard UNverse. I have a one year committment which I will terminate on the 366th day if things don't improve considerably, and VERY SOON. i EXPECT AN ACKNOWLEDGEMENT OF THIS MESSAGE.

    Anonymous 7/2/11 8:20AM
  • My phone was cut off four days ago after asking to have U-verse taken off my TV only!
    I have spent 4 hours on the phone Tuesday, and another 4-6 on the phone the following day. No one at the company seems to be competent enough to tell me why. Today I received a credit saying "were going to miss you."
    According to the FCC laws this is totally illeagal. If I owed money to them(which I don't) they have an obligation by law to send me a notice telling me my service is being terminated AND the reason why. I have not been accorded any courtesies after over 40 yrs. with various forms of your company. This stinks of pure vendictiveness. My friends who abandoned your company long ago are have a good I told you so laugh. Why do you do this to your self? Having one of your big men with Pres. Obama's will not make U-verse stop bringing down some customers alarm system. We should be angry with YOU for having security calling us and awakening in the night hearing the alarm warning beeping. I'm an old sick lady and I not only deserve better from you, BY LAW I AM OWED IT!

    palynrose 7/1/11 5:08PM
  • I have had very good service so far, and I have both tv service and internet. I would have to say that so far everything has been just fine. I am at this site because I needed to call Cust. Serv. because I locked myself out of my own account! I should know my security questions! Ha!

    Anonymous 7/1/11 1:49PM
  • Horrible service and response. From long telephone wait times to just plain bad first tier support, the company has changed.

    My phone and internet service hangs several times daily from 30 seconds to over 15 minutes. They originally sent a tech person out but that did not solve the problem. The times I have called they continue to insist that I got through their "tests" even tho the problem has been determined to be on their lines - not in my stuff. Even asking for a supervisor takes an over 15 minutes wait. The can confirm that the problem is in the line on their end. This has continued for a month.

    I have a tech coming out on Monday. That will be the last time for me. What was once a solid service backed by excellent support has become a waste of my time. How do they stay in business.

    Anonymous 7/1/11 1:26PM
  • As I write this, I have been on hold with ATT Uverse Customer support for over 38 minutes to resolve their failure to provide credits for bad service as they promised. I am an ATT phone cust for over 35 years - Uverse cust since Nov 2010. I have suffered with outsourcing rudeness (incl. cursing and hang-ups & interminable holds) and ATT has failed in having my problems addressed to any sane person's minimal satisfaction.
    It is now 11:50am CDT, and I'm still on hold - now 42 minutes and counting.
    The Better Business Bureau does not have a rating low enough to match these nitwits!

    buzd1121 7/1/11 9:50AM
  • I was one of the very first UVerse customers in my area, probably one of the first 20 in the state to say yes to U-Verse. Over the years Cablevision and DirectTV have come knocking on my door offering me fabulous incentives to change service (I have phone,internet & tv bundle)but I have remained steadfastly loyal to ATT...now I am moving...and all I want is the same service, same deal that I signed on for...but they tell me that I'll have to be canceled and signed up as a new customer, pay more, and get (much) less for the money, plus I would have to wait a full month for installation...thanks AT&T..but no thanks...too, too bad that loyalty at AT&T is a one way street and doesn't translate back from the provider...bye bye.

    Anonymous 7/1/11 6:03AM
  • AT&T is the WORST!!! I was told I could have Uverse internet at my house with special install. They had to bond two wires together because of the distance my house was from the node. When lineman came out to bond the wires at the street, I spoke with him and he told me that I would have no problem with Uverse internet, but because of distance from node I would probably not get quality HD television service through Uverse. I didnt care about TV, just internet so ok with that. A week later tech come to house to do final install and tells me my house is too far from the node and I can have Uverse internet. I'm so pist off my blood is boiling. I waited over a month for them to make the changes necessary for this service only to be told I can't get it. I could have gone with different company and had internet 3 weeks ago. I should have told them to kick rocks when they told me I had to wait two week for the initial install. More to the story, at initial install date, tech tells me he would be back next day or following day to finialize install. Well I had to wait an additional week for them to do an address verification on the different type of Uverse install (IPDSL). Then when that was completed I was told I had to wait an additional 3 weeks for the technician to comeback out to finish install. No way was I going to wait. After number hours on the phone and calling and calling I got the new install date moved up one week. What a frigin waste of my time. 4 weeks without internet service.

    calvary_rider 6/30/11 3:02PM
  • This is the worst service I have ever had. You can't reach custmer service. I have had problems with my cable portion since the installment date. They charged me for channels I didn't even sign up for.

    Ihate U-verse 6/30/11 2:33PM
  • The TV offering is awful. The movies don't play. The DVR has a terrible interface. Tech support reports everythings is fine on their end and totally unwilling to assist further to figure out the problem. "Everything from here works fine, try power cycleing your equipment" tried it many times nothing fixes the problem.

    IT's a good business model from the ATT side. Customer orders product on line for an acceptable cost. ATT attempts substandard delivery of product to conserve transport layer for other services nad product offerings. Customer can't afford enough time on the phone to get refunded when it doesn't work. Customer pays, vendor doesn't deliver and has sub-standard techincal phone support to where people don't have time to invest in troubleshooting or cancelling.

    Don't order the TV service! IT'S GARBAGE!

    wrecksmc 6/30/11 1:09PM
  • wish i had never signed up with At&T their customer service is garbage, the transfer you a hundred times and you have to repeat all you info over and over again I think im just going to buy my contract out, and switch over to comcast or dish network, i had dish network before and i had no issues lower bills and great customer service they just don't offer as many channels

    NubianQueen2011@att.net 6/30/11 4:27AM
  • sorta ok when it works but when you have an issue then be ready to the worst support on this earth

    Anonymous 6/29/11 4:54AM
  • I can't even believe what i went through to get my AT&T DSL upgraded to uverse. It included having no internet for 4 days.

    jimmymio 6/28/11 5:28PM
  • I HAVE TALKED TO YOUR REPS. 3 TIMES,STARTING 2 WEEKS AGO. I'M STILL WATING FOR THE RETURN CALL TO RESOLVE THE PROBLEM.

    LABEAU636@AOL.COM 6/27/11 11:35AM
  • Signed up for bundle service in April. Many hours spent on phone with many,many technicians and several trips to the local AT&T store with many problems concerning wireless. land line, and internt. Nothing resolved. I'm on my third wireless phone and still problems. I've experienced the run around as others with long waits and dropped calls. Seems everyone I talk with have a different excuse. I would never recommend anyone changing from Verizon wireless to AT&T. This bundle was suppose to save me money. Has been nothing but a headache and lots of stress and in the end more monthy charge. I cannot go back to DSl which I never had any problems with. Maybe tomorrow will be the day I contact someone who knows what they are doing.

    Anonymous 6/26/11 7:57AM
  • And I quote: "AT&T had the nerve to ask me to pay 36 dollars for tech support."

    Same here. Since when did a person who is paying for a service have to pay for the company to look at it's faulty equipment. Called to cancel immediately after I was told I couldn't get my stuff fixed without paying a Tech person to come look at it. Worst company, period.

    Anonymous 6/22/11 3:32PM
  • Signed up for service online, site says to pick a date for install and 'don't worry, you can change it later' prior to 24 hours from install date. Chatted online to change appt time, told can not be changed unless I don't show up for the appt then it will automatically be re-scheduled. Gave up and kept original time/date.

    Message left from ATT, say they overbooked and would like to move my time from morning to afternoon and to call them back and reference my order number. The number they verbally left was incorrect and I used the caller ID to get them. Went through the automation and finnally get a human.

    They apologized that they couldn't change the time to the one I wanted. I explained that I was happy with the time I previously had, that it was ATT that wanted to change the time. Another apology and told they couldn't change it and was there anything else they could help me with. Asked to give a good survey response.

    Get call today at both home and cell saying they will be there the original time. So much for them wanting to move the time? Will see if they show up.

    Lastly, got an offer in the mail 3 days after I signed up for an additional $100 cash back. Called them to see if I could apply since I had signed up on a Sunday 3 days earlier. I was asked how I could sign up on Sunday since they were closed. I told them over the web.

    Told that the order was already in the system and it would really screw up there system if we changed the order. Told that their customer service may be able to help but no guarantees.

    Transfered to my state rep, waited and waited, told them my story and which state I was calling from and was transferred again since this was not my state. Waited and waited, got a human in my state, they assured me even with the other discount that I was getting their best deal. That all their pricing was the same, just different packaging. I once again just gave up.

    Will see now if/when they install the service. Hope it's reliable because I don't want to deal with their kaotic customer service again. People have been friendly but no one seems to know how to resolve anything.

    New to u-verse 6/22/11 11:19AM
  • if u call that number at 7am it will make you jump through 100 hoops with their automation system just to tell u their office is CLOSED. ATT sucks

    Anonymous 6/22/11 5:03AM
  • Technical support number is not correct goes to disconnect

    Anonymous 6/20/11 8:46AM
  • AT&T

    1. Terrible web programming

    2. Impossible to contact

    3. All around poor service

    SBC was better

    LeavingATT 6/16/11 12:53PM
  • Have had u-verse for about 2 years now. First they told me I’d have a bill bundled for all three of my services: internet, landline, tv - and quoted me a total based on the package I purchased. That was never the case it was separate bill for phone and another for cable & internet - the total far exceeded the quote which I think was 150.00 for all - no, I continued to receive a minimum bill for phone that was about $50 plus $152.+ for internet and cable. The techs could never figure out how to get the internet to work on my pc in our basement - they would get it up, leave and it would drop off as soon as they left the house - this was in about 8-10 attempts from different techs over a period of about 3 weeks. I learned to live with only internet on my laptop, which has been extremely aggravating to say the least. The tv often freezes up - they claim the boxes are overheating I lose recordings often, and when you call they want you to “mail” the equipment back to them and they will send out a replacement - really???? Recently, I paid a past due bill May 25th, assuming I’d have 30 days or so on the current balance. On June 13 they disconnected me. I called and paid the “restoral” amount and they told me they’d get the services back up. They also said that they mailed me a disconnect notice on the 27th and called and left me a message - I received neither! On June 14th I still had no service, spent a total of 2 hours on the phone they got my internet service up, but no tv. I called again on the 15th and they told me that they have an internal problem and are having trouble getting the order through but assured me they are working on it an would get my tv service running as soon as possible. June 16th - still no service...are they trying to get rid of me or wait ’til I pay my next bill due July 15th! I mean really, I think I want Time Warner back. Two years of frustration and just paying an amount I was told would be far less than my previous phone and cable is just ridiculous. I don’t know why I put up with it. I think I should’ve learned when the techs invaded my house and still couldn’t fix a problem - after having to accomodate the window of time they gave me and the time I spent sitting, waiting...IDK I must be a complete idiot and they count on that.

    stupid customer 6/16/11 11:48AM
  • What can I say, Well to begin with I hope that u (AT&T) will burn to hell. The very first person that I spoke with was a very smooth talker. Promised me that all services would be taken care off. The very first day at&t was suppose to show up at my apartment there was no sign of them. I waited in my new appt. for 11 hrs with no electrity and no phone. When I got home I called at&t and was told that the service was for the next day fr 8am to 8pm. Again I waited and waited, called them at 4ish and was told that all was set to go. I question the lady on the phone and she confirmed that I no longer had to wait for anyone to show up caused all services was turn on thru the internet. We had difficulity connecting the modern so we called and this time the lady told us that "oh no" its not on, someone has to show up to set the services up. Thats two whole day wasted waiting for at&t to provide their services. By now, we wanted NOTHING to do with AT&T so we called and cancelled ALL services. We had to go thru so much trouble just to cancelled all services. We Spoke to at least 5 different representatives and sorry to say that NONE of them was polite.They had put me on hold for long minutes and tranfered me to another department where they put me on hold again and at the very end of my call they will tell "oh sorry I can't help you, you have to called again and ask for ......." What a total disappointment. I have records on my cell phone on all the calls I made to your company and total up the minutes I wasted on my cell phone for services that I did not received. (3hrs 40 minutes) Next day I called and got a nice lady who helped me thru to cancelled ALL services with cancelletion numbers. NEVER EVER AGAIN would I use your company AT&T.
    A few days ago to my surprise I RECEIVED A BILL FROM YOU "AT&T U-VERSE" FOR THE AMOUNT OF $82.92. All together I have placed 4 calls and even contacted a live chat person and NONE of them can help me out and explained this bill that I received. YOU GOT A BIG PROBLEM WITH YOUR CUSTOMER REPRESENTATIVES ATTITUDE!!! I DEMAND to have my bill remove and I WANT NOTHING TO EVER HAVE TO DEAL WITH YOUR UNPROFFESSIONAL COMPANY.

    Anonymous 6/16/11 11:45AM
  • the only customer service as bad as att is comcast. it has been several years since i have had trouble free tv/internet service, and the robot on the other end just doesn't want to let me talk to a human!!! I also have never been able to time a call when call volume is not much "higher than average" with the attendant increase in wait time.
    att has worked in the street and sidewalk areas nearby off and on for over a year, and for most of that time we and att assumed completion of work would solve our problems with freeze frame on live tv, loss of dialogue, loss of input, etc., etc., but it didn't, so i just finished ordering a new dvr, which means loss of all my recordings and starting over.

    orpheus 6/15/11 9:36AM
  • Why is it that a Major "Communication Specialist" will not allow their customers to read them? When only asking a simple question, we could only be offered a "snail mail" address. Is that the way customers want to be treated? How sweet is that? in years gove by, customer service was everyone reached to serve ... not so with ATT Uverse it see,s

    colleen 6/14/11 5:09PM
  • I've been a customer of ATT wireless for over 8 years. I changed my account to add my girlfriend on my plan and changed my entire plan to a family plan. I had a balance from the previous account before adding my girlfriend that, until recently, I had no idea was there. I was never called or notified about this balance in any way. And every time I called ATT or checked my account online, I was assured that my account was in good standing. My address was always updated and correct. And I never saw this balance reflected on any bill or the website or when talking to a representative. Yet when I called to purchase the ATT U-verse cable and internet for my home, I was told I had to pay $449.99 extra that was not a deposit or refundable because I was a "high risk" customer. I was surprised at this because I HAVE been a loyal customer for over 8 years and always paid my bills on time and I was currently spending over $200.00 a month with my current services. I went ahead and paid the balance that I owed from the previous account right away and I still was told I had to pay the extra $449.99 fee because I was still considered "high risk". And to this day, I never got a bill for that previous balance or a receipt and I dont have any access to records of payment except from my own credit card statement. I was very surprised a big corporation like ATT conducts business this way and treats their loyal customers in this manner. I've decided to use ATT's competitors cable and internet service and I'm considering canceling the current ATT service on both my cell phones and I will NOT be recommending ATT to anyone.

    dcarter 6/7/11 2:47PM
  • I've been a customer of ATT wireless for over 8 years. I changed my account to add my girlfriend on my plan and changed my entire plan to a family plan. I had a balance from the previous account before adding my girlfriend that, until recently, I had no idea was there. I was never called or notified about this balance in any way. And every time I called ATT or checked my account online, I was assured that my account was in good standing. My address was always updated and correct. And I never saw this balance reflected on any bill or the website or when talking to a representative. Yet when I called to purchase the ATT U-verse cable and internet for my home, I was told I had to pay $449.99 extra that was not a deposit or refundable because I was a "high risk" customer. I was surprised at this because I HAVE been a loyal customer for over 8 years and always paid my bills on time and I was currently spending over $200.00 a month with my current services. I went ahead and paid the balance that I owed from the previous account right away and I still was told I had to pay the extra $449.99 fee because I was still considered "high risk". And to this day, I never got a bill for that previous balance or a receipt and I dont have any access to records of payment except from my own credit card statement. I was very surprised a big corporation like ATT conducts business this way and treats their loyal customers in this manner. I've decided to use ATT's competitors cable and internet service and I'm considering canceling the current ATT service on both my cell phones and I will NOT be recommending ATT to anyone.

    dcarter 6/7/11 2:41PM
  • Have spent hours on phone, transfered to different people, dropped calls, etc. AWFUL service, plus have been outright lied to.
    Problems with service from day one, frozen images, blue screens, need to reboot the box.
    If your considering AT&T - DON'T DO IT!

    Anonymous 6/7/11 12:50PM
  • I live on hwy 43 about 4 or 5 miles east of Stringtown Oklahoma and I have the worst service, I have The Internet also and I cant use it out here! We need more towers outside of Stringtown. I would even be willing to let u put a tower on my land it it would help, Are we going to get better service soon?

    Maryhenderson 6/7/11 9:11AM
  • Uverse TV will not let me out of the order screen. It tells you to press ok --- but I don't want to order, it simply will not let you exit. You must be hurting for buisness so as not let your customer go!!!!

    Anonymous 6/2/11 4:31PM
  • U-verse is a flop....time to go back to Cox! Uverse was technically imature when introduced, and customers pay the price. I have never received a penny back after losing hours on TV, telephone and Internet usage. Don't waste your money....AT&T service techs are equally frustrated and helpless.

    jpuverseisbad 5/30/11 6:14PM
  • Been on the phone with ATT three times today. The two wireless customer service rep were very helpful. The combined billing side were rude. Infact I had the wireless customer sev rep do a two way calling and the combined billing customer service rep was yelling at him. Bottomline I cancelled my home phone due to moving and I have the highest bill ever. I just want out. I'm going to call back (God Help Me) in a few hours and find out how much to get out. Run, run for the wind. Find another company.
    Not all the customer service reps are bad, but after dealing with the combined billing side, forget it. Not worth the aggrivation!

    Bubba 5/27/11 9:40AM
  • I have had problems with AT&T and Uverse since day one. They charged me an extra TV and landline I did not order or receive; took months to reconcile. Monthly bills have added fees and to get them reconciled takes hours of being transferred back and forth speaking to reps, supervisors and managers in each division. TV picture freezes or shuts off constantly and ditto for the internet connection which their tech support blames on the hardware not their software. The runaround is egregious. I remember when AT&T was a good ethical company now they are too big and are prolific scammers with drones for reps and horrible service. Non payment for NON service gets YOU marked as a bad debt. Gov't is not working to protect consumers from these Monolithic Corporate Entities

    Debba99 5/24/11 5:39AM
  • Easy to do anything, just ask for cancellations, I guess they get someone to you quicker. They always have adjustments in your bill, its something Ive learned to deal with. But they will always try to keep your bill where it is if you have issues. There are several businesses that are set up this way, it just takes a high level of monitoring your monthly bill. Monetary adjustments have never been a problem to keep me where I want to be.

    Mike 5/23/11 9:57AM
  • GOD AWFUL service. If you're looking for good customer service stay the hell away from at&t. It's been 3 weeks and 2 tech visits since I placed the original order, and guess what? still no service. Dealing with at&t has been a NIGHTMARE! I've spent HOURS on the phone being trasferred to different departments, having my phone call dropped or sent back into the mix of callers numerous times. It's almost as if the people working these phones see that my situation is a bit for time consuming that they just say SCREW THAT GUY. STAY AWAY FROM AT&T UVERSE. I will NEVER be buying/recommending/supporting this unbelievably unhelpful cable provider/company. what a JOKE

    Anonymous 5/21/11 9:26AM
  • AT&T had the nerve to ask me to pay 36 dollars for tech support. I pay every month for home wireless phone internet and TV service. As soon as my contracts are up on all my services i will be leaving AT&T.

    Anonymous 5/19/11 6:35PM
  • I'm not sure where to start. Since the day of installation- they have messed everything up. I received the confirmation to the appointment 2 days b/4. I asked for a 1/2 call ahead- The day came- the end of my window was up, I called to see what was going on- the guy left (they said he was there but no one) then they got this other tech to come out. the other tech left a message at my home #! Now it's installed- but I have no land line!!!!! The tech said it would be done on Monday- Monday came and I hadn't heard from anyone. I called in, but not one person could help me. I spoke to 3 reps. All they said was that I had to wait till Friday and a tech would come out.
    -Friday came- Icalled to find out what was going on- the first lady put me on hold forever... then she said she'd call back- nothing! I then called back and spoke to someone that seemed to know something- (so I thought) but it seemed we were getting somewhere-- she said a tech would be out - TOMORROW and that I had to sign a consent to use my # which was owned by cox (previous company) -- then for her to give me a credit she told me i had to sign up for the protection plan ---I was so frustrated at this point i agreed, knowing id just cancel.
    Later at work the original tech called me to see how things were-- (good customer service there)- his name was Scott from New Haven. Then he told me he had set all my phone jacks up-the office would fix my landline from there. (why couldnt anyone tell me this??

    Now last night I bought a new tv. Something went wrong with the cable box- and get this, A tech needs to come out, because they couldnt fix it in the office. Very nice people- but lack knowledge-- the women wiped out all my recordings!! The tech was to come out, but had called to say he had a flat tire and would have another tech come out- well the end of my time frame came and I called customer service to find it was never re dispatched out to another tech!!!! Ok now I've been credited another 25.00 but why didnt that guy offer me to buy something like the other girl???? I'm at a credit total of $288.00. I'm so not looking forward to what my first bill will look like-- That is if I even decide to keep this AT&T Uverse. oh- and if I call in again and have to hear that computer man talk again! ugggh!

    cbella 5/16/11 4:26AM
  • AT&T continues its penny-wise but dollar-foolish policy refusing to pay Fox Sports Midwest any extra $$ for the additional Cards games covered by FSM. I'm certain it costs FSM more money to cover more games and the exclusive cable coverage of the Cards must encourage more subscribers to all the pay-per-watch services. But, AT&T would rather psss its customers off than pay the piper. Hmmmm....last time a provider treated my concerns with such disregard I dumped Charter and headed to AT&T. Maybe its time to reverse that decision!!

    Srewed In the Lou 5/15/11 12:23PM
  • In January I signed up for the U-Verse $19.95 a month, 12 month commitment, special. Unfortunately, the bills have not reflected the advertised special; they have been $35.00 a month. I have been told by customer service that it takes several months for the billing cycle to reflect the $19.95/mo. special. So far, I have spent 4 hours of my time on the phone with AT&T customer service. I am assured with each call (and hour that I spend tending to THEIR billing) that the error will be corrected in the next billing cycle. It's May, and the overbilling still goes on. I am in the process of contacting the state attorney general's office and the Better Business Bureau. I urge all other customers who have been misled to do the same.

    CDF 5/12/11 5:59PM
  • Twice I have been screwed by the person taking my upgrade order....After looking at this page I see I'm one of very very many unsatified customers... you need to keep the service centers in USA and not the cheap labor third world BE American Buy American Support American

    coltsman 5/9/11 6:21PM
  • I wish I never switched to At&T U-Verse. Set-up date was 3-31-2011. They could only install wireless and TV due to some problem Warner not releasing....so I tried to call but of course, no one answere. I called the technician who left his name (Todd Salaj) who did not return our phone call. I Finally reached someone on Thursday(May 5)-it took almost one hour----and phone installation was scheduled for Friday, May 6. Then I recieved a message 2 hours later that they will be here on May 12!!!! No phone (landline) for a week!!!! I am so disappointed and only wish I never switched---it is NOT better!!!

    Susan Monteen
    New Berlin WI

    Anonymous 5/6/11 5:41PM
  • Very disappointed with customer service.
    You can not reach to customer service person at all.

    Anonymous 5/5/11 4:04PM
  • Worst of the worst.

    Problems and issues will arise with every company, and that is fine. The real test is how a company acts and responds when that happens.

    After a year and a half in Iraq, I came home and re-set up housekeeping and took care of existing or new accounts. I had to deal with about three dozen companies or agencies total. Of those, AT&T was the most difficult, least responsive, rudest, and more horrendous.

    It got so bad that I had to initiate legal action over improper billing that they could not/would not fix.

    I ended up going with a different company who's product was a bit more expensive, but who's customer service was outstanding. You get what you pay for.

    Phyrman1 5/5/11 11:56AM
  • After having more issues than I care to explain with this service, from techs that don't know what they are doing half the time, to equipment constantly malfunctioning. I just bought my first flat panel tv and got subscribed to HD tv so I can watch my home team Cardinals play ball. Because of a contract issue that they are having with another company, they are taking it out on the customers by blocking many of the games on the local network. My boys are playing the Florida Marlins at home tonight, I can't even watch it and its local, however some moron decided to air it on the Florida network, which of course you have to subscribe to the most premium package to watch that, what kind of crap is that. If I wanted to watch a Florida channel, I'd move there. Very disapponted with the way the service is and the company is run.

    line tech 5/2/11 6:10PM
  • A supervisor was slow to come on phone,when he said he wold call back, he did not.I had to wait another dAY to get service. I tried to tell your reps that your company had people working on cables 1/2 block away. They told me that didn't have anything to do with me having no service. Asit turned out it had everything to do with it. They could have been contacted and told they had cut off my service and restored then And I would not have been without for 3 days.

    zeke0520 4/25/11 8:57PM
  • for the last 2 month I was trying to subcriber to U-vers and the first appointment they sent Ditect TV that I dont orderes,the 2nd, appointment supouse to be mnex moday the 25th and they called me that they have a tecnical dificult to install my service? I dont understan being a customer for more than 40 years and no help or make explain the problem more clear, I am very disapointed
    Riven Kratz

    Riven 4/24/11 9:08AM
  • I was charged additional fees too... and when I called I was told they were standard and there was no way to get around them. Well why didn't the person I spoke to tell me about them?? And why if I go to the website and do the only estimate the fees aren't there? FRAUD.

    Yesinia 4/20/11 4:35PM
  • Talked to an agent and received a price for new service of phone, internet and tv. Had the service installed and then got a bill for exra 205.00 over the original quote. Called to expess my anger over being fraudulently misled about the costs to have the service and they finally did refund some of the 205.00 but I think a company should tell you all costs up front. To give a price and then later add on extra fees is just wrong! The customer service manager kept telling me it was standard to have the additional fees and I told her if it is standard procedure to include these fees then you should make the customer aware of it from the beginning. It's like a bait and switch once they hook you! Really shabby business practice! Beware of that first bill with At & T Uverse!!

    debo 4/20/11 8:01AM
  • I have recently signed up for at&t U-verse service,oh the complaints I have!It has been one month, I had to pay a deposit and after they took the payment from my debit card I didn't get my self-installation kit by mail, so I called and asked why.The customer service rep said they had to cancel my order, after they had my money? So I was asked to pay using a different card and they assured me that my first deposit was being refunded back to my debit card. NEVER HAPPENED. It has been one month and I have service, however each time I call I get the run around.After 15 or more calls, being connected to who knows where, I spoke to someone who made the "correct" changes so my money would be refunded. It never came.I call again---they now say 6-8 weeks for my refund? They took the money in less than a day and want me to wait 6-8 weeks to be payed back? I'm sure they will want their monthly fee for my service on time, but they can't return the favor and give me back my large overpayment.AT&T you suck!

    p!$$#@ off 4/19/11 8:18PM
  • One of the main reasons I signed up with AT &T because of the sports coverage.We were told that you would show all St. Louis Cardinals baseball games. I now find out that you in all your generosity have relinquished on your promise and have blacked out 20 games. We are so lucky now to see college football reruns at no extra cost.
    I feel that you owe your costumers a refund for not keeping your end of the the bargain.
    I will tell you that other local cable companies (that are showing all the games) is looking better and better every day.
    I do not think that At &T would go broke to show those all the games that you promised.
    If the company could go broke by offering this service, I would understand. Don't blame FSN or other providers for this situation.
    I would like to hear from you conserning this matter.
    Like I say other local provicers are looking better and better

    Anonymous 4/19/11 5:18PM
  • I signed up for Uverse 4 months ago and my bill has been wrong since day 1! I have to call EVERY MONTH and get them to credit me the $15.00 since it is $45.00 instead of the 29.95 is is supposed to be. CAN NO ONE AT AT&T CHANGE A CUSTUMERS MONTHLY RATE?? Obviously not because I have to call EVERY month and speak to India!! Bellsouth/AT&T has really gone down hill. I am counting the months until my year is up so I can cancel Uverse.

    Whoknew 4/15/11 11:46PM
  • After waiting 3 months and having 5 reps out, we finally have full service. BUT get this they charged $220.00 because the first rep did not do a proper installations and they want to know WHY I am upset.
    DO NOT GET THIS SERVICE!!! They run you around and charge you extra for their wrong installation!!!!!
    Now I am on hold forever to CANX them. What a wonderful organization.

    ebrookins 4/12/11 12:11PM
  • We just switched over to u-verse last month and are already contimplating switching back. The problem has been getting our old phone number ported over to our new account. The saleman assured me it would take only ten days or so. Until then, we have a temporary number provided by AT&T. Well, ten days went by and nothing happened. After a long phonecall, we were told the switch would happen April 1st. When that didn't happen, we were told April 11th, and then April 19th. Getting the picture? This has gone from a minor inconvenience to very frustrating to just plain unacceptable. I guess AT&T is thinking I'll just give up and agree to keep the temporary number as permanent. This is the worst "customer service" I've ever had.

    mferry 4/12/11 9:24AM
  • First, on or around November 15, 2010, a couple of seemingly nice young people knocked on the door to my apartment (at 401 Waymarket, Ann Arbor, MI 48103) and tried to sell me AT&T’s cable television service. I initially declined and stated that “‘I’ve been told the HD quality is not that good.” The gentleman informed me that I could try out the AT&T cable for 30 days for free so I could compare it to Comcast’s cable service, which is the cable that I currently have now and can’t imagine ever leaving!
    During the set-up, I was told that AT&T needs a credit card. I gave them my Capital One credit card information and was assured that I would not be charged anything unless my account bill was late.
    Well, AT&T cable was installed on December 4, 2010, I was unimpressed with their service, so I cancelled it on December 27, 2010. I returned the equipment on January 2011.
    Here’s where the saga becomes disturbing. I was mailed a bill in late December though I never paid it because, at this point, I knew that I was going to cancel the service. On January 7,2011, my credit card was billed 181.23. I immediately phoned AT&T and inquired what happened, AT&T informed me that the charge was a mistake and it would be credited to my account on February 8, 2011.
    When February 8 came around and it was not credited to my credit card, I phoned AT&T again and asked what was going on. I was transferred to a couple of folks at AT&T who seemed to speak English as a second language. I was getting nowhere. Then, they transferred me to AT&T telephone service so I hung up and started pursuing the charge removal of the charge through Capital One.

    Anonymous 4/11/11 5:24AM
  • I have had uverse for less than I year now and really did not have any major complaints until now. I am a cardinal fan and just learned a day too late I guess that this provider has elected not to show about 20 of the games. Of course I found this out on a Sunday when customer support is not available. This is ridiculous if I stayed with charter which to me is a horrible provider I would be able to watch all the games. Fortunately this isn't a huge problem. Unfortunately I live in an apartment And not allowed to get a dish or what have you. As soon as I move out of this place I'm switching providers. One other thing one I first signed on they did not tell me the first bill would be for two months of service luckily I complained and got it reduced.

    Anonymous 4/10/11 2:23PM
  • this is the worst service I've had. Anyone thinking of getting ATT u-verse- think again!!! I have tried reaching tech support about my tv not working only to find out the number is disconnected The picutre constantly freezes up and you have to repeatedly unplug and restart This service SUCKS When I said I want them to come and get this####*** equipment, they say there's a $200+ cancellation fee!!!!! How's that I not only have to keep poor, inferior service but I cancel I have to pay!!!!!

    disgusgted w/attt u-verse 4/10/11 1:52PM
  • I'm very dissaponinted. upset, unhappy with ATT's services. Their billing is always wrong,overcharging me. If I call to customer service, I had to way a long time, using my minutes, they promissed me that the problem will be take care off, but at the end is not. I'm just sorry I switched.

    unhappy 4/8/11 5:27PM
  • Intolerable phone trees when you need help and then when you do get a live person they transfer you to another long wait. Unable to resolve my issue for over 20 minutes... Love the Product the service is going to be a deal breaker... Not a promoter

    P111 4/8/11 11:57AM
  • AT&T has been the worst! I have been trying to get AT&T Uvers for a month now. They keep sending a tech out, and they will show up late or not at all. Then I will get a call 2 days later saying it has been fix and It was not fix. I am not getting enough singles to do anything.

    Yes, the people are very nice because you cannot talk to the people who are coming out and who are fixing behind the scenes. "THE TECH person".

    I just called again and talk to another person who has little control over anything but a lot of promises.


    P.s. The wait time is horrible and really bad music!

    Madabout At&t 4/8/11 8:18AM
  • At&t made a error in there billing and has put there mistake on my credt. I have tryed to resolve it but they will not follow through with the problem. I rate them very poor and suggest every one not to use there services

    Wayne 4/7/11 3:14PM
  • I was a satisfied DishNetwork user for many years but when I moved to a new house, Dish could not bundle what I needed. I went with Uverse. For the first month, it was nothing but one problem after the other. Outsourced, unintelligent, non-English speaking secretaries are useless. When you finally get the right Tech Support person, things begin to get on the right track. It took a lineman to resolve my issue. He found the correct telephone pair that would handle the bandwidth.

    A year has gone by. The year has had its challenges, and prices have risen. I am disturbed that ATT is going to cap internet usage at 150 or 250gig/month before charging you extra fees. SD Netflicks or internet browsing....you can't have both. I wouldn't have gone to Netflicks if they offered better programming. I'm looking for another service provider!

    netma1000 4/7/11 11:44AM
  • I've ordered a movie from on demand, and the info from the narrative is totally different from what showed on my t.v. When I called and complained about it, I was told that there was nothing at&t could do concerning this issue. I'm not so sure I like this cabe proveder anymore.

    Anonymous 4/7/11 9:30AM
  • The customer service is incompetent and don't know what they are doing. They transfer to many different departments and they put you on hold for a long time and end up losing the call!

    trojangirl 4/5/11 12:49PM
  • The most lethal combination of incompetence I have ever experienced. They are extremely polite & friendly to the point of annoyance but can't solve a problem to save their f'in lives. No follow ups, orders mysteriously disappear, rinse and repeat every time you call. Been trying for over a month unsuccessfully to port a phone # after moving everything to uverse. They have screwed the order up in ways I did not think were even possible. I have $400/ month of various services with them and that will soon go to $0.

    u-versed in incompetence 4/4/11 5:15PM
  • Horrible service...can't get through to service. Ouor uverse connection has been awful for the past 2 months...just finding out now from dvr'd shhows...howfrustrating!!!!

    mary 4/2/11 8:17PM
  • After signing up for autopay in Feb., my service was interrupted today, Apr 1, (no April Fool's joke!) for non-payment. I called and the agent told me there is a $50 restoration fee, and, on top of it, a $5 fee for "allowing" him to take the payment. Tomorrow, conveniently, they deduct the April bill from my auto-pay. Not March, however. On top of this, the agent was trying to get me to pay April's bill today, as well. When I pointed out that the bill wasn't due yet, and AT&T was going to automatically deduct that payment tomorrow, he couldn't give me an answer. To top it off, he admitted he would charge me another $5 to pay the bill. Huh? Pay them twice for April AND pay a "service convenience" fee for it? Wow. Snarky, inept and extortion comes to mind. I'm cancelling.

    sydneymusic 4/1/11 12:19PM
  • I grew up with the Bell family of companies and then AT&T. As difficult as this is to say, I would definitely NOT RECOMMEND this company to anyone. Their customer service is one huge nightmare. The on-site technical support was a little better than the service I received from the call center. But...it still cost me $107.64 to correct a problem with my security system that the AT&T installation Tech caused. ATT received the order to transfer all three services from Time Warner to ATT on March 18th. A Port Transfer Request (PTR) is needed to move my telephone number from TW to ATT. It's March 31st and they still don't have it done. I checked with TW (I went to their office in San Antonio)and a supervisor showed me on his computer that they have my request stored from TW to release the phone number when the PTR is received. But, they still haven't received the PTR or calls from ATT concerning the PTR.

    To sum it up, the call center is NOT in the US and the employees attempting to provide this service have an elementary level of understanding and speaking English as a Second Language (ESL). Again, I would NOT recommend ATT to anyone.

    kegmeister 3/31/11 12:25PM
  • Worst customer service experience of my 62 year life.

    BOO 3/31/11 9:45AM
  • I was promised a visa gift card for signing up with u-verse in the amount of $250. They sent me a $50 gift card and I had to call for the rest. Now I can't even find a number to contact customer service. Wow what great service. I should have stayed with Direct TV!!

    dido 3/30/11 7:23AM
  • Sorry ass customer service! they hung up on me twice after transferring me to the wrong department 5 times! what is this. they sent me a box i never asked for now i've on the phone with them for 2 hrs!

    solo 3/28/11 2:01PM
  • I guess I'm in shock making this report, but AT&T just put themselves into the same class as T-Mobile - horrible customer service.
    Today, I had to call AT&T as my service had not been restored last night as I was told it would be. I ended up on the phone for barely under 2 hours.I had to hang up and recall numerous times as the "customer service" rep had no clue what they were doing. Two of them could not speak very good english at all and had no customer service training apparently. Finally I got someone who claimed they were a supervisor (I have concerns about that). THis person had no idea what he was doing either. I spent the most time with him on the phone - just under 1 hour of the 2 hours I was on the phone. Ultimately, what I needed to have done was unplug all the units in my home (there are 3 total), wait 2 minutes and plug them back in. Yet not one customer service rep could tell me that from minute one. Then, I find out that I'm talking to New York and I live in Kansas. What a slap in the face. AT&T - if you cannot train your customer service rep in the art of customer service or in the specifics of their jobs, then you will eventually bring your company down. We customers are not stupid. We pay you our hard earned money, therefore, the least you can do is provide the "excellent" service you claim to provide.

    TickdKScustmr 3/26/11 3:20PM
  • The screen pixilixes every night and ATT has been out 6 times and still doesn ot know what is wrong. Yhey now gave me a date 6 weeks out to dig up somthing but in the meantimes i have limited to no service. Looks like its back to Comcast.

    Anonymous 3/24/11 11:32AM
  • TH WORST IN DEALING WITH CUSTOMER SERVICE ISSUES I HAVE EVER EXPERIENCED I AM IMMEDIATLEY CHANGING MY SERVICES ALL OF THEM. FROM THE

    Anonymous 3/23/11 6:47PM
  • Blessed Be all I can say is WOW.... World class Customer Service is not what you are....I asked if I was speaking to an American Based representative and the womon on the line said yes and then when I asked her what state and county is she in she then admitted that she was in the Phillapines.....
    Now to me continued dissapointment with this service I have for now 2 weeks I have been trying to view a program that after 5 min's or so it says that this program is unavailable to view at this time. My recorded shows freeze up. UUUUGGGHHHHH.....

    Anonymous 3/23/11 1:08PM
  • I have to do this, I am not getting what I pay for at $174.35 per month for internet U-verse and 1 land line. When I lose one sevrice I lose all three. This has been happening for years now. I'm tired of complaining and having IT came out only to tell me they have it all set up and working right. They leave and it happens all over again. This weekend I lost 3 March madness games every day. I know I'm up against a giant and will need others that this is happening to. Does anyone know of a class action lawsuit against at&t U-verse Fiber optic.

    Doggie 3/21/11 10:46AM
  • All I have to say is this is by far the WORST customer service I have Ever experienced! I've had at&t u-verse for 3 years. When I moved to GR we brought at&t along with us. we didn't have any problems living in kalamaozoo. but as soon as we moved out here every thing went crazy! our service froze up weekly causing us too lose all of our recordings. i secheduled a tech to come out 4 times. well aparently they cant do anything in a timely fashion! they no showed me twice and they were 2 hours late the other two times. They refused to send a bill to my home! so i had to call and pay it over the phone every month! lastly the day i tried to cancel my service they couldnt do it because their network wasn't working. so all in all i would NOT reccomend them to anybody! For those of us who work hard for our money in this struggling economy at&t is an half rate company. you are only as strong as your weakest link and their customer service and tech team are the epitomy of atrocious!!!

    Anonymous 3/18/11 3:28PM
  • Most of the people I dealt with were well trained in customer survice, however two of the reps were sloppy and rude. The installer left loops of wire on the ground and broken nails in the stucco wall. I called and asked for it to be cleaned up. The repair man took one look at the mess and said, "that's not my problem it's coming from the dish on the roof." I told him it wasn't there before the installation, but he walked back to his truck and drove away. I am being charged $55 for this non service call.

    momsiedome 3/18/11 10:36AM
  • I agree with all the other frustrated customers of AT&T. They really don't care about getting your service installed correctly or answering the phones, having enough qualified people to help the customers etc. In most instances of talking to a "live" person or on chat I am extremely disappointed with the results and the worst part is you waste another hour or 2 of your life. What a bonus! Everything they say here is true, being a former line tech for phone and cable tv for 20 years and I am no better off than the sweet little housewife trying to get answers. I get the worst customer service and I wish they would just go fully automated and fire all those lazy sob's. I will not have anything to do with them after reading all these horror stories that sound all to familiar. Burbank, CA.

    discome2 3/17/11 12:23AM
  • I finally abandoned my attempt to get uverse today. Multiple times they just blew me off and didn't call or show up for scheduled appointments. Finally moron #1 showed up and declared defeat in no time..... no signal. He disappeared and told us 'someone else' will deal with it. Then moron #2 showed up and found the phone box in my yard (not hard to do). He then declared it wasn't his job and it was quitting time anyway. We were left wondering whats next? So we called a phone number moron #1 had inadvertantly left with us. Oh we'll be there at 9:30 in the morning. No call, nobody showed up. I called the uverse 800 number and after many transfers was told we were scheduled for 11-1. No call, nobody showed up. At this point I called and told them to do something now or I'm cancelling the order. Looong time on hold. Oh they said, the field supervisor says nobody was home when we came by (a blatant lie). They could staff this company with chimps and the service would improve. I'll stick with my satellite thank you, and I'm going to work on de-AT&Ting myself, since they bought my cell phone provider, and my land line and DSL provider. Anybody but AT&T!!!!!

    Angus in TX 3/16/11 3:53PM
  • I just learned that beginning May 2nd, AT&T will be capping home DSL users to 125 GB per month and cable users to 250 GB per month before additional fees kick in. Though it's not posted on any of their websites, I did confirm this by calling AT&T customer support. It's a shame.... and no grandfather clause either. The customer service rep told me that it's because 2% of the users exceed this amount. That makes a lot of corporate sense AT&T.... penalize 98% of your customers for the action of 2%. I was really satisfied with the service, but it looks like AT&T has made the decision for me that they no longer want loyal customers who readily pay their bills. Granted, I never exceed 250 GB per month, but it's the principle of the matter. Corporate AT&T line your pockets with other means. Rest assured that I will no longer be a customer by the time May 2nd rolls around.

    jerrell1968 3/16/11 5:01AM
  • AT&T IS THE WORST SERVICE PROVIDER EVER..... NOT HAPPY AT ALL

    Anonymous 3/15/11 10:06PM
  • We have had our Cell phones w/AT&T for over fifteen years and have had great service, for this reason we decided to try the U-verse & internet. My Husband was told we would be able to get the local sports w/U-verse rep even said she had watched Baseball all weekend. So we had it installed we were very impressed with the equipment & the installation was fine. However found out very fast that it was mis represented as far as the sports stations we would receive. We also had to fight to get the $300 in visa cards and also some extra credits on equip. After finally receiving visa cards which were applied against the bills because they were higher/mo.than quoted and after finally getting credits due my husband called to cancel. He was told we would receive a letter and at that time we were to return the equipment by ups. A month went by and I rec'd a bill I called (my husband was out of town undergoing treatment) and they would not speak to me because I did not have a password. I tried to explain we had canceled.
    Of course when my husband called they had no record of cancelling and we were billed or an additional two months. When asked about the recorded conversations they mention of course there are none. We have now been turned over for collection. My husband told them that we went back to our other provider when we cancelled and he was told that it was not uncommon for people to have two cable providers. We can barely afford the one much less two. Their rep's or ither not trained properly or just there to make a sale or meet a quota.

    HAdams 3/10/11 11:57AM
  • att uverse seem to increase monthly and then we receive notifications through mail indicating uverse freebies for members. If our bill continues to increase, we will not be able to afford it. We are not and have not requested any additional services.

    Anonymous 3/7/11 8:36AM
  • I PAID THEM A BILL OF 151$,THEY SAID I DID NOT.I HAVE MY BANK STATEMENTS SHOWING THEY CASHED MY CHECK.THIS IS GOING ON 5 DEBT COLLECTORS AND 3YRS.LONG.I NOW HAVE THE OHIO ATT.GENERAL ON MY SIDE GETTING TO THE BOTTOM OF WHERE MY PAYMENT WENT TO.I AM NOT GIVING IN EVEN THOUGH ITS 151$.IM NOT PAYING IT TWICE! I WILL WIN THIS ONE.

    LOOKSLIKERAIN 3/5/11 10:17AM
  • The recent problems in the Southeast are due to AT&T overselling their network to the extremes, they cannot keep up with their uverse rollouts, and do not plan to update the DSL portion hoping to force people to move to uverse.

    Horrible company with horrible ethics, unreliable internet, run away from them, run.

    helooocomcast 3/2/11 9:29AM
  • ATT to date at least onm the East coast has the worst customer service I have ever seen. Mu company will not stay with ATT. The customer service dept would not even get me to the proper place to set up my account on line she said sher did not have time for that and they have too many customers we all need to make life easier for them and go elsewhere for our wirless services

    ezdata 2/28/11 8:11AM
  • Customer ACC# 109712251
    Order #: 111089446A

    As a previous satisfied DSL customer I elected to go with AT&T again after my recent move. When setting up the new account with the company AT&T recommended a Uverse service due to the upgrades in my area. I received the equipment and conducted the self install and the service failed to work. AT&T sent out two techs who could not solve the problem and a main line tech who could not solve the problem either. I set up three additional service calls (requiring me to adjust my work schedule) and I did not receive a call from the techs nor did they show up for the scheduled appointment. I finally canceled and closed my account. This is the worst service I have recieved from any provider and I am now looking for other providers.

    Anonymous 2/27/11 8:15AM
  • The Honey Moon is over! At first, U-Verse was a reliable service at an affordable price. Neither is true, today. With time (I was one of the first subscribers in my area) the technical service has deteriorated, significantly. Hardware is failing, frequently, and "refurb" replacements don't seem to work for long (DVR & Router). AT&T hasn't kept up with the kind of upgrades that the ports (extra ethernet, USB, RCA/component ports, etc.) seemed to promise. For example, I have had my DVR hard drive erased three times eliminating programs I hadn't watched or recorded on an external DVR. It would be a simple matter to activate a USB port to export stored programs to an external hard drive. Editing features are non-existent (the ability to erase commercials from stored programs for uninterruped viewing, on a time-shift.

    The Customer Support is segmented -- totally useless at the bottom -- scripted individuals without any common sense who read innane questions to which THEY have no answers. The HOPE is that if you are willing to indure the endless waits, transfers, disconnects, and mis-forwards, you ULTIMATELY find someone who knows what they are doing -- that's the key -- that's the hope that keeps me going ... but not for long. I'm "down, again ... just the TV ... not the Internet ... I suspect the hardware and cringe to think of losing my recordings for the fourth time. I'm shopping ... should find a suitable provider ... but, I'm not sure ... I'm afraid of "trading a Devil for a Witch" ... But, as I see it, this is incureable -- it's corporate and they don't care and won't fix it until the revenue drops ... and it will.

    jristow 2/26/11 10:37PM
  • It takes forever to get a problem solved. It`s going on 3 days and I still don`t have phone,internet or U-verse restored. Then try to get a credit to your account.

    Thomas Vavrek 2/23/11 4:14PM
  • My 92 year old grandmother called to cancel the long distance portion of her residential phone line, in an attempt to save some money. Next thing we knew, she had be defrauded into a UVerse package. Two technicians showed up within a few hours and installed two digital video recorders, a modem, a power supply and they disconnected her comcast cable in order to reroute everything through ATT Uverse. She then received a $360 phone bill. Clearly, ATT thinks it ok to commit fraud against the elderly.

    I have spent the better of two weeks attempting to have ATT to 'port' the phone back to a regular land line. Because of her frail condition, we have had to hire a 24hr caretaker with a cell phone, in case there is an emergency she can call for help.

    I have spent over seven hours repeating the story to over twenty different ATT phone representatives from all different departments, trying to get them to return the phone line to how they found it before they defrauded my 92 year old grandmother.

    They all offer the same friendly greeting, "thank you for calling ATT, how can help you to be sure you're happy with our service". All of them seem to 'understand the frustration'. And all of them want to be sure I'm going to provide positive feedback if I'm ever asked about the level of service they've provided during the call.

    But, NO ONE seems to know how to fix the problem.

    So, they transfer me to someone else who also doesn't have a clue. On several instances, I have been transfered up to four times during the same call and eventually ended up in the same place I originally called.

    Though I have asked during every call, I have only been successful in speaking to a supervisor on two of these many calls. They're always too busy or they offer to call me back when one is available, and then they simply don't event return the call.

    The first time I did speak to a supervisor, she promised it would be fixed 'within 4-5 days'. We waited until the following week and when it wasn't fixed, we called back. I was then told there were no notes in the system making such a promise. I was then told that it had been "scheduled for the following Tuesday."

    My second contact with a supervisor was another fail. After repeating over and over and over that I wanted to speak to a supervisor, I was repeatedly put on hold. After continuing to insist that I wanted to speak to a supervisor, a woman finally came on the line. Her customer greeting script was a little different than all the others: "Hi, this is Ms. Rodriguez. How can I further educate you?"

    Where does ATT get these people??? I guess when you've got a monopolized utility service, customer service doesn't mean a damn thing.

    It is now 'NEXT' Tuesday AGAIN and no one at ATT can tell me when the phone will be repaired.

    Incidentally, while I attempt to put together the order of events, (so that I may file thorough formal complaints with everyone from the FCC to the national media and every regulatory agency I can think of), I've come to notice that my ATT CELL phone bill is missing the call details for the hundreds of minutes I've spent attempting to resolve the issue with my grandmother's residential phone line.

    lilwhite 2/22/11 1:47PM
  • It is very different to talk with an agent> NO help

    joanne zou 2/20/11 11:04AM
  • It's been 3 weeks since the original order was placed to have my number ported over from another carrier. AT&T, through their lack of communication, has caused delay after delay.

    First, they were missing some information, that I found out about after the initial port date when I called to find out why the order wasn't complete. AT&T rewrote the order for 10 days later. Come that day, the order still wasn't complete.

    After several phone calls, I spoke with a rep who said there was an error with the order and that it'd have to be rewritten again, for another 10 days in the future. When I mentioned I'd already gone through that and if there's an error now, there'll probably be an error then she was able to get someone to listen and told me the error was fixed and everything should be up in 2-3 hours.

    It wasn't. I called back that night and was told by support that everything looked good and should be up by 10 pm. It wasn't.

    The next morning I called and got tier 2 support who told me that everything looked good and that they'd have to reboot my router. They did, that disconnected my call and they never bothered to call back.

    I called back in the evening, got tier 2 and they said that with that error, there's no way they can port the number until the error is cleared, which will be in 24-48 hours and then I'd have to wait another 5-7 days for the number to be ported. He tried to connect me with order management, sat on hold for 20 minutes at which time he came back and said the office was closed and I'd have to call them the next day.

    Called the next day and order management said they could do nothing until the order was cleared and then they'd get the order rewritten and I'm looking at another 10 days for the number to be ported. I asked why I can go to a cell phone vendor and get my number ported over in 20 minutes and with AT&T it takes a month. They had no answer. There are too many departments that touch an order and that causes mess-ups. I'm pissed.

    bjimenez 2/19/11 10:09AM
  • I just got U-verse a week ago for $163 per month for everything including 3 movie channels. I just got my bill and it was nearly double which I can understand part of it for the first month. I have a contract that states that I was supposed to get a $50 cash back refund from the one time uverse Charge. That wasn't taken off the bill. Don't even think of calling the billing department after 7pm, you won't get anyone unlike with Comcast. Found out that my state is doing double taxation for the same services and if you don't think that a franchise fee is a tax. Think again. I am paying for less speed than with Comcast which I was getting into the low 30's now I am stuck with the low ten's as my internet speed.

    For the first couple of days, I was having trouble with the stability of the modem. When I first got hooked up with this service, I was told that I was within 3500 feet of the nearest vrad. BS to that, I traveled the route and it was over 4000 feet even one of thier techs that came out last saturday told me that it was 4100 feet. The customer support is telling me that I am well within the range of thier service according to thier guesstimates. Also if you are using outlook express as your email deliverer then don't call ATT. They don't handle problems with Outlook.

    I am stuck with them for a year but after that I might reconsider going back to Comcast minus the movie channels and high speeds.

    Wildman 2/16/11 5:53PM
  • I have to call every month because u-verse increases in cost without notification. I was signed up for a year for 106.00 for cable,tv, and internet. My bill went from 106 to 170. When I asked why they want to give me free for 3 months star and showtime, if I wanted the package I would have ordered it. The live tv all ways freeze and when the tech. come to my house he tells me it the stations not u-verse. Iam ready to use just free tv. Get this they tell me I can't return to a regular phone service. If I can't I'll used my cell all the time it is cheaper then their phone service. I am so disappointed with att.

    Tubbs 2/15/11 10:17AM
  • I thought changing the name on an AT&T home phone account would be something easy but it has been a major headache. My father passed away in November 2010 and I just wanted to change the name to my mother’s name and since there was a promotion for the DSL line thought I would save her some money by upgrading the DSL line. Unfortunately, nothing with AT&T is simple, the first rep Larry was very nice but in order to change name he had to disconnect and reconnect the line in order to change the name. He promised to get us the promotion for faster DSL speed but he had to disconnect the DSL and we didn’t have any internet for over a week. When I called to see what was happening to our internet, I was offered by Don a better price for our phone and internet through U-verse which I agreed was a better saving for mom. Don said that the equipment was $100 but I would get that back in a Visa card and the equipment was going to be mailed that it was very simple to installed just plug and go, and if I had any problems that I could call for support and someone would walk me through the installation procedure. After waiting for a week for the equipment to arrive I called again and was told that someone had to come to install the equipment and they didn’t know why. I had to call the next day to find out why and was transferred several times before someone said that it was because we have an alarm system, nothing was mentioned about the installation fee because I didn’t order or request an installer to come out.
    The appointment was set for the afternoon between 2 – 4 pm; I had to take off early in order to be home for the installer who arrived a past 4:30 pm after I called to make sure he was still coming. The installer moved things around and didn’t leave till almost 9 pm, he rushed out of our house not putting back the furniture, left a step-stool outside our backyard, didn’t put back the screens to close the crawl space and told us that someone was coming back to installed the u-verse phone that he was reconnecting our regular line. The next day I was trying to call mom and the line was disconnected with no new order to reconnect it, I spent more than 2 hours being transferred from rep to rep to get her line back on, it was a Saturday and no one could connect the line even though I explained that mom is over 80 and in failing health; they earliest they could do it was on Monday and after having that same phone number almost 40 years they couldn’t guarantee that she would get the same phone number and it was going to be the regular line not the u-verse line. Now we get a bill for $298.42 for installation, equipment and monthly u-verse internet bill, and one for the regular phone line for $68.74. I was told that the first year the u-verse internet was going to be $19.95 now we’re being charged $35 and there is no mention of a rebate in the equipment, I’m tired of calling. them. Does anyone know a better way to get results with AT&T?

    Unhappy Customer 2/6/11 6:56PM
  • I received my u-verse bill and called to see if I could get it combined with my AT&T phone bill. I was on hold waiting for a rep for 59 minutes. When I finally got one I told her that waiting an hour to speak to someone she replied "well we are very busy". I then asked if i could get the two bills combined she stated "no". I know this is not true as my mothers phone and internet are combined on the same AT&T bill. Maybe if they learn how to combine billing they could save enough money to hire some reps that can help the customers in less than an hour.

    California unhappy 2/4/11 2:05PM
  • I am a FORMER AT&T U-Verse customer airing my own complaint. I am a full time student with a limited income and selected pay-out periods with the university. My cable and phone were shut off because of non-payment, which I understand and am NOT disputing what I owe them. My complaint is that it is very DIFFICULT to talk to a live customer rep. Whenever I called I had to tell the system at least THREE TIMES that I wanted to talk to a rep. This usually took 8 minutes, or longer. I tried to explain to them I needed the extension because I would not get my money until 6 days before school. They cut off my calling out service and 4 days before Christmas, they cut off my phone COMPLETELY! It cost me a couple of job possibilities. When I tried to talk to them again, all I got from several different reps was a meely-mouthed, "I'm sorry," and would NOT refer me to any of their supervisors. Worse yet, I have money that I STILL haven't gotten and won't get until my phone service is in. Now they are sending letters demanding payment (and I will pay them as soon as I can), forgetting what I had told them. Now they want me to "reapply" so they can demand a security deposit and possibly charge a HIGHER RATE! Until I get this phone thing resolved, I won't be able to get a job, my extra help money, a credit card or anything else! Now they are whining about paying the bill. Prior to this I was a good customer and thought I would get some cooperation...BOY WAS I WRONG!!! I can't wait to get AT&T Uverse paid off and out of my circle, PERMANENTLY!!!!! And don't bother sending any "WE MISS YOU," or "WE WANT YOU BACK" letters because after this, I want NOTHING in or around my house with AT&T on it.....Nothing at all!!!!!!

    soon2befreeofat&t 2/3/11 8:03PM
  • Have been having issues with cable freezing up on live tv and DVR. Took 3 phone calls and 3 online chats to schedulee an appt. When did they send customer service overseas? My husband asked "Sonie" to speak to a supervisor and she HUNG UP on him. He was not being rude, just couldn't get his questions answered.

    Tech said out signal was too strong and installed a little wire - we will see if this helps.

    DeborahandTodd 2/1/11 12:44AM
  • I agree with these comments. My picture freezes. I call the support center. They send an inside tech out. Then they send an outside tech out who says the squirrels are chewing on the lines and there's nothing he can do. The neighborhood, he says, is scheduled to be rewired, but there's no time frame for starting or completing the work. I now have had no-shows on the techs. I get apologies from the call center folks, but absolutely no resolution.

    While I enjoy the programming and was satisfied with the support in my previous home (the lines there were buried), I am totally dissatisfied with the current lack of assistance and desire to get things fixed.

    doodles 1/31/11 1:32PM
  • I was promised $350. worth of AT&T VISA gift cards when I signed up for service and only received $ 150. Even though I had the name of everyone I spoke to regarding this promo that was on the Internet - the Customer Service Rep said unapologetically, "Well, it's too late now. There is nothing I could do about it." I HATE AT&T UVERSE. I am cancelling them forever very very soon.

    palmcoastkitty 1/28/11 9:25PM
  • My U-verse bill has DOUBLED. No customer service person can explain why. This is utterly ridiculous and I can't get help anywhere. AT&T U-verse is seriously changing. They really don't care about customers; just $$$$$$$$$$$$

    nickster 1/24/11 10:35AM
  • I have not had good success with the high speed internet or with hd tv. Tevh service has been out several times and have not resolved the problems

    r.engebretson@yahoo.com 1/23/11 6:37PM
  • I called on Monday the 10th to ask how soon I could get online with UVerse. The lying sales rep. said I could get my package overnighted and be online in 2 days. By Thursday, I received my box only to find that my "activation" date wouldn't be until 8PM on the 17th - a federal holiday - and that I might not even be on then, because a "technician" would have to come out and check for connectivity. These arseholes fail to remember that I said I would go with a competitor who could get out to me the next day and have me ready to go the same day. I still have the piece of crap sitting in the box. AT&T sucks so hard it's ridiculous. They don't care about you, their crappy service, or if you are dissatisfied. They only want your money.

    Screw You, AT&T 1/22/11 8:51AM
  • On December 30, 2010 I had Uverse installed. Tech warned me speeds would be lower than current plan from Comcast. I tried it for a week (30 day trial), then tried to cancel. Have spent over an hour on two separate instances trying to cancel, plus just under an hour on chat. It seems the work orders were mis-entered so they can't cancel it.... The only solution is to port the number over to Comcast and save $80 per month. Duh., I guess their customer service does work in unintentional ways.

    Bob 1/21/11 7:44PM
  • Can anyone actually talk to a live person? I cannot access my account, it asked me security questions that I've never answered b/f, and I have not been able to connect wirelessly from day one. I want someone, anyone I can talk to!!!!

    Anonymous 1/19/11 7:25PM
  • terrible, unreliable,service you cannot count on them ever doing what they say.

    paulerwin 1/15/11 11:04PM
  • I had At&t dsl and was told uverse had become available in our area. I explained to the rep. that my home was set up as a business account since we run business out of our home. I called dsl office to make sure I could switch to uverse without a problem.(business accounts are contract accounts)I was told by the business office as soon as the orders for uverse came thru it would make the dsl contract null and void. I later received a $1200 bill from at&t business! Called and the office said someone misinformed me about being able to switch. I have tried everything to get this resolved to no avail!

    Anonymous 1/14/11 8:27PM
  • Service was shut off due to continued issue with updating their system with new credit card. Two weeks ago, I went two site and reinput all credit card payment ant it appear to be set for auto pay. Two days ago I found everything was off, per the customer service rep the at&t credit card was denied, call up credit card company, a charge was made by at&t for only $1.01 no payment was denied. Calling back customer service, they refused to look into the matter or rerun the charge correctly and when I asked to speak to a manager I was hung up on. Extremely unprofession service reps and poorly managed internet site has cost AT&T a customer.

    Anonymous 1/13/11 1:20PM
  • I switched from Time Warner Cable to AT&T to save money. I found out only when a DirecTV truck shown up to set up my "AT&T Uverse", they didn't inform me when I set up the service that Uvere wasn't available in my area.

    So now it's been 3 weeks and I STILL don't have cable and I've been fighting with AT&T and their wonderful automated "customer service" lines.

    Anonymous 1/8/11 2:04PM
  • got a call from a senior citizen he is with out phone and ATT refuses to answer the phone when he trying to get get help they left him hanging on line for 25 minutes and refuse to help him . what way for a telphone company to do to a senior citizen

    kmsu 1/7/11 9:32PM
  • My problems with U-Verse are that the picture freezes on my TV all the time, and the Internet is slow. I had to give up on the U-Verse phone deal because it hardly worked at all. The AT&T U-verse tech didn't show up yesterday and he did not show up again today. I called to complain and now they say he will probably come out tomorrow. I have had around 150 technician visits since I first got U-Verse in Dec, 2009. They always send the indoor tech for the first visit. He comes in and tells me there is nothing he can do and then makes the appointment for the outdoor tech to come the next day. The outdoor tech doesn't come to the door to tell me he came. Later I find out that he either grounded and bonded something for the 50th time, or tinkered with something down the block, declared everything is fine and then closes the trouble ticket. Since the problem still hasn't been fixed I have to start all over again. I don't think they even keep record of what was previously done in their notes because they just do the same wrong things over and over again. The outdoor technicians tell us that we have water on the lines, that the lines are old (from 1980) and that there is corrosion and other problems with our lines. We have had around 150 technicians come to our house since December, 2009. They have done grounding and bonding multiple times, replaced the gateway, the box, and all the wires, including the wires going from our house to the telephone poles. The outdoor technicians have all indicated to us that they are positive that the cause of our problems with U-Verse is the condition of the lines. We have been told numerous times that AT&T is going to replace the lines but no one can tell us when that is going to happen. We have also been told by technicians that our neighbors are also having problems with their Internet, telephone, and TV services because of the poor conditions of the lines.
    I don't need the indoor tech to come to my house. We need the outdoor tech to replace the damaged lines on the poles.

    adam 1/7/11 8:10PM
  • I always like AT&T and have good impression of them. AT&T has always treat me well as a customer in the past. After my recent experience, I am really not sure how I would feel about AT&T anymore.

    Recently, AT&T has heavily pushing for their new Uverse service in our area. They have door-to-door agents to sell and help people to get familiar with the services that AT&T offers. I always had AT&T land line for the regular home phone. This is another reason why I didn't mind to try it out. What a mistake! I signed-on to try out AT&T Uverse U450 under the impression that I would be able to try it out for 30 days on the home phone, cable TV, and the internet to see how it would work for my family! After trying it out for 30 days, it doesn't work out with my family. I called-in to cancel. This is how I find out that I do not have 30 days to cancel. It's because I will require to cancel everything by 30 days meaning I can't keep my old home phone number. I would have to be force to get a new phone number completely for my home (if I don't want to get ding for $150)! It's because AT&T has transfer my traditional land line to be VoIP thru my internet. Therefore, they require to make appointment to have a technician to come out to transfer the service. All these has to be done within 30 days without getting ding for the $150.

    For most people who have their home phone number for a long time, it's important to them to keep it. It's because this is how friends and relatives contact you. If I want to avoid $150 charge for canceling, I have to lose my home phone number. Otherwise, I would be ding for $150.

    When the AT&T agent (Cary) told me this on the phone, I was very unhappy. I felt I just been cheated. I asked to speak for a supervisor or a manager. She told me that I can't. I would need to wait to have someone to call me back. This means that there is no work around! She pretty much told me I would be ding for $150 and there is no way out of it. What is there for me to do? Nothing except to cancel the service to avoid the 1 year of something that I do not need or want. I still have to go ahead with the transfer of the phone service to make sure that I keep the number. I feel so trap, sad, and cheated by AT&T! I honestly would never-ever recommend AT&T to anyone anymore.

    Saiko 1/5/11 3:23PM
  • Thought this would be a good service, but have had nothing but problems with it. It takes forever to get to a real person, then takes repeating everything all over again. Seems like they are the most unreliable service. Haven't heard any Time Warner customers having problems. Also they get you signed up by giving cheap rates, then after 6 months they raise them, but the quality isn't worth the increase. Took away the Hallmark channel and now Discovery Health is gone because it's now OWN (Oprah Winfrey network) Might drop it soon if it doesn't improve!

    Not Happy 1/3/11 5:53PM
  • Ever since we've gotten AT&T Uverse we've had alot of problems. Had to have a tech come out 5 times in a week. Have inside & outside techs. why can't the handle either one? I e-mailed cause they dropped the Hallmark channel and now they don't have Discovery Health Channel cause it's now OWN (Oprah Winfrey network). Never got an answer which I requested. If these problems continue, I'm switching to something else. Rates are cheap till they get you signed up, then they raise them, but also take away channels.

    not happy 1/3/11 5:45PM
  • none of att people cannot answer my questions as to when they are going to finish my install on my att&t uverse.not one of your people knows what the other is doing.I live in 32218 area was to be connected December 29,2010 which they came and left wires hanging outside my house and told me a lineman was surpose to come and get me connected but I have not been told when.nobody I have called can answer me.

    pjoto@bellsouth.net 1/2/11 6:42PM
  • AT&T, as a whole, has some of the most horrific customer service skills of any comapny with which I have EVER worked. Their U-Verse customer service in particular is deplorable and lacks any semblance of marginal competence.

    VerizonLover 12/30/10 9:57AM
  • Frustrated in San Diego, CA.

    For 1 year we have gotten the run around by technical support. Our service has never worked correctly, we have never had the same tecnician for any of the 15 plus times we've had a tech here. We get customer support out of the Phillipines and the only thing they will do is do schedule a 4 hour window for a technician to come out. Each technician has a different theory as to what the problem is. Each fix causes worse problems. I have asked for a senior tech or supervisor to contact me and it never happens. As far as I'm concerned, U-verse has no qualified local people and doesn't can about my service. I wish I could get an honest answer as to whether service works in my area.

    Anonymous 12/29/10 9:16PM
  • I did not get to a person the computer asked me to do the same things I did before I called. I was on so long that the computer went back to the beginning of the call menu. after 30 minutes with the computer it said the office was closed.

    Anonymous 12/28/10 7:35PM
  • We have had nothing but trouble since the system was installed. We have had to call in for customer support at least once a week since the system was installed. We are extremely unhappy with the system.

    sample 12/26/10 3:37PM
  • Such a nightmare. I hope the manager who runs the place gets dissentery.

    yupyup 12/22/10 2:14PM
  • Worst company ever!

    Installation - poor! The Technician did not even know the system. Could not install what I ordered. He lifted all the RJ11 jacks in the house killing the phone service.

    Billing Issues - worst than poor. Every month the billing was wrong. One month they never cashed our check. Then they want to charge you $5.00 because the check was late when it was not because they lost it. We have had the service since September and every month the bill was wrong in some way or another.

    As soon as the discount TV service ends we are dropping ATT and going back to the local cable service.

    Do yourself a favor and don't ever consider ATT - U verse

    Nazz 12/20/10 3:43PM
  • I have had the worst problem in my life trying to switch to Uverse. The only reason I switched was to help reduce my land line expense. I went with Uverse voice and internet. The technicians have not been able to get my caller ID to work. They can't say why it doesn't work. Some say buy a new phone, but then can't tell me which phones will work with Uverse. One tech told me yesterday I needed an additional line run in my house to make it work. He was supposed to come back this morning to install and didn't show up or call. I've spent hours upon hours trying to remedy the problem. We can't even use our fax machine in another room because there is no dial tone in the phone jack. I can't believe I'm going through all this hell just to try to save $30 a month. This company should be shut down and I mean SHUT DOWN. I can't believe they are trying to sell all of us on a new technology and they don't even know how to trouble shoot or fix the problems. Stay away from ATT don't fall for any of their hype. Oh another thing, they told me no charge for the equipment. I got my first bill and it was $320. I nearly fainted. I had to call and sit on phone for another hour explaining. They did take all of those charges off, but WHY were they on there in the first place. I feel like I've fallen into the twighlight zone dealing with these problems. Please do not sign up for their products, spare yourself the agony.

    skyshadow7 12/18/10 11:08PM
  • It Sucks!

    The only reason I even have it was the only way I could keep my old number when I moved across town into a rental house that I would not be in for more than a year before leaving the state. No contract, but high cost, unrekiable service, no issues resolved, bad attitude if they show up they do not want to work. I am amazed I have stayed on line long enough to post this without a hung connection. I cannot wait to figure out where to live, so I can go through all the crap with another company. The sad thing is most everyone I talk to with another provider has the same issues. Customer Service is dead. Unplug everything for five minutes and restart your computer, if that does not fix it, you did something wrong,keep unplugging things until it corrects itself our you give up.

    Anonymous 12/17/10 8:21PM
  • Channels just disappear with no notice, yet we still have to pay the same amount. AT&T is so arrogant that they don't even listen to the thousands of people who have demanded the Hallmark Channel be re-instated. They don't care about their customers. I agree that there should be a class-action lawsuit.

    Anonymous 12/15/10 8:41PM
  • I have AT&T U-Verse and am real unhappy that they dropped the Hallmark Channels without lowering my bill. I miss the Hallmark Channels and feel that AT&T doesn't care what their customers want. They only care about their bottom line. They take quality channels away and add a Barbie Channel? They won't respond to customers asking about current negotiations with Hallmark and won't lower bills because they took these channels away. They are also still advertising to new/prospective customers that they have the Hallmark Channels. I have kept their service as I hate Comcast. But if their was a better provider in this area, I would switch.

    Anonymous 12/13/10 8:36PM
  • I have had trouble with TV, Phone and internet. My phone does not show the incoming number if the TV is turned off. I can't use the 3 way line as it will not connect. The TV often stops for a few seconds. I've had numerous problems with the internet. Each time I call they are nice, but can NEVER get these problems fixed. I'm now having problems with the phone service and can't get some calls that are made to me from outside my area code. When I called, I'm told that I need to provide the phone number, time, date, and what company was being used to call me? Just fix the damn line already so things work as I was told when this was sold to me.

    Anonymous 12/12/10 11:10PM
  • Drop channels left and right, are not forthcoming with information. Raise rates frequently. Customer service is rarely efficient.

    lawyer7195@att.net 12/12/10 9:41PM
  • Att U-verse put the consumer in a very bad position. We the deceptive selling practices; selling bundled package for a certain amount and not honoring that after you sign on is horrendous. I battle with them for a few months but nothing came out of it. I never got what I was sold and will be loosing my cell phone service in January; just can't afford 226.00 and the u-verse 169.00 which I was to get it all for 217.98.Therefore since I didn't get this deal, I loose cell phone service which will be considered by the, early termination and charged outlandish fees. This is the worst company I have ever done business with.

    Debi49 12/12/10 5:14PM
  • I am terminating my ATT Uverse lack of service on Monday - they are the worst service providers I've ever dealt with. Even when I get a friendly and seemingly helpful rep on the phone they are unable to help me resolve my problem, which is an ongoing service outage, which takes down my internet, TV and phone. This has been going on since installation 5 months ago. They have so many technical problems to deal with I get the impression their Uverse technology seriously flawed and they are overwhelmed by the problems. DO NOT SIGN UP WITH UVERSE. RUN, don't walk away! Even if they offer you free service. It won't be worth it.

    John 12/5/10 8:58AM
  • Today has been an absolute nightmare in dealing with customer service. I switched my DSL internet service to Universe. . .big mistake. I was told that I would not be charged an installation charge. . .I was. I spoke with a reasonably intelligent person, the day after Thanksgiving, and she said that there was a notation that our account should not be charged the $149.00 installation fee. Then she gave me a case number, F54364653, for future reference. The billing department was off for the day on an extended holiday. After contacting billing and being switched to various representatives, I could not get the problem resolved. I have used AT&T,over the years, and haven't had any problems to equal this one.AT&T...what has happened with your billing department? I am amazed that your firm has declined to this level. A total of 2 hours hold time is rediculous.

    RedRussell 11/29/10 12:28PM
  • Just to let AT&T know we will be dropping our phone service.Two years ago my front lawn was destroyed to install a fiber optic cable for u-verse,we were told at the time it would be available in 6-12 months for internet.It is avaliable for the neighbors on either side of us,but not us.If I ran my company like this I would be eating beans and rice.The company must be run by computers because you won't find a live person to talk to.But thanks to you I now have a very fast internet fron the cable company,and I can live with just a cell phone.This company in disgusting.

    Anonymous 11/29/10 12:17PM
  • At&T--what a lousy unacceptable company. My internet service has stunk from day 1, when I signed a contract for a year with them. I called Nov. 2 and set up an appointment for Friday Nov. 5. They called Nov. 3 to confirm the appointment on Friday between 11 & 1. I called at 1:30 and they said they had no record of my appointment. They set up an appointment for Sat. Nov. 6 between 4&9. They called at 1:30 & 3:00 to confirm the appointment. Roger called at 8:00 and said it was getting late and they would be here Sunday between 12&4. I called at 5:30and they said a tech would be here Monday. At 6:30 Sun. eve. Chad called and said he would be here at 7:00, first said it was a virus, then the disk defragmenter, or the modem. He said it was set up for dialup connection and I am supposed to have high speed. The cable that the original tech put on when it was connected was not supposed to be there, it did not do anything. They first told me the charge would be $99, next person said it would be $55 and today I receive a bill for $ 349.00!!!! I am in touch with the Attorney Generals office, the Better Business Bureau and the Local TV Station. I want everyone to know not to hook up with At&T, the worst service provider ever. I should be reimbursed for their lousy service, not highly overcharged for their mistakes. Pat

    Anonymous 11/24/10 7:21PM
  • where do I start?!! First, we set up an appointment to have att uverse installed. The installer came a week later to inform us that we are not compatible with uverse and that he needed to send out a line technitian. 3 hours later a line technitian arrives and explains that we can't get the cable portion, but that we could do internet. So we reschedule an appointment for internet. We were given a window from 8-12. ( My husband took off work for this). 12 rolls around, and there is no intstaller and no courtesy call. He calls and is told that someone will contact him shortly. 4pm rolls around, we call again. We are transferred to not one, not two, not three, but 4 people and have not gotten any further with finding out where the tech is. Finally on the 5th person we are told that we will have to wait another 3 hours just for the tech arrive. For a communication company, nobody seems to communicate with one another. This has been an entire waste of a day. We are no longer going with ATT as this has been the biggest crock of s**t I have ever enocountered. Nobody seems to know anything!!! Horrible customer service. They will not be receiving our business and I will defer people from getting your services.

    Jill _ball@att.net 11/12/10 5:17PM
  • The DVR that one could record on and watch in other rooms is a scam. Half the time remote receivers can't even see the recordings. When one does start a recording in another room it will play but if you pause or fastforward the system freezes and resets.
    This also happens when trying towatch from the DVR receiver. The picture freezes and the box resets. Five times during a 1 hour show.
    Good luck trying to get a real person to talk to at at&t. The automated system can't understand and is sorry and will "connect" to a representative but all one gets is please wait, please wait, your call cannot be connected at this time goodbye.
    If they don't take your call they don't have to fix their crappy system.

    brash 11/11/10 2:22PM
  • I'd like to add my vote of no confidence for AT&T Uverse. A my house we think most TV is a waste of time, but we really enjoy Food TV, the Cooking Channel and HGTV. If AT&T has let those go forever, I'm going to change my cable system. But true to form, AT&T isn't giving out that information, apparently. So I'm going to give them 24 hours and then go to Comcast; its DVR isn't as user-friendly as AT&T's, but at least it has the channels I want.

    Woof 11/8/10 10:22AM
  • Very unhappy with the loss of our favorite channels. Nice of AT&T not to let us know but only found out through calling to see where the channels went. $$$ will we get money back for the loss of these channels - how about some free channels in the mean time as we put up with this! If we don't get these channels back I will be switching providers bc what's the point - AT&T doesn't provide any reason to stay.

    Hoffman 11/8/10 7:27AM
  • I have had nothing but problems with Uverse and canceling HGTV and The Food Network is the icing on the cake. If this problem isn't resovled within the next couple of weeks, AT&T will lose another subscriber.

    Anonymous 11/8/10 7:19AM
  • If Hallmark, HGTV, DIY, Food Channel are not reinstated soon... I will cancel my service and go back to the local cable company! I also want a refund for the programming I contracted for and no longer get! Can we start talking class action law suit? You care nothing about your customers!

    ChihuahuaMOM 11/7/10 7:34PM

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  • I've had AT+T Uvserse for almost two years. No problems with setup and the service is wonderful. Never had any issues with billing and I recieved my 200$ gift card on time. I highly reccomend their services.

    Ashley 5/3/12 1:05PM
  • We needed to get our new remote connected. We had a gentlemen named Preetam from technical support, that had the patience of
    an angel. It took almost an hour to get both
    pieces to work together, he worked patiently with my husband. I just want him to be recognized. Mrs. R. Florez

    Anonymous 4/19/12 8:18PM
  • I have been an AT&T Uverse customer since it became available in my neighborhood (63139) abd for the most part like the service. However last year and again this year (4/9/12 - 8/10/12) I will not receive a total of 20 STL Cardinal games because of some petty disagreement between AT&T and FSM.
    This is getting old and since I pay AT&T over $200 per month for my phone, internet and Uverse services, I expect more than what I'm getting. I think I should get a refund for the games I missed last year and appear to be missing again this year. The very least should be a credit issued to my account for these games that were not shown because the two sides couldn't come to an agreement. The customer (me) is getting screwed. Please respond to this complaint and let me know what you are going to do for your customers.

    leftside 4/9/12 8:41AM
  • I have had Uverse for 1 month. I could not have asked for more or better service. LOVE IT.

    Anonymous 4/1/12 1:54PM
  • I guess I am one of the few people who are happy with there uverse service. Yes, we had our share of making calls and waiting times when a storm hits and everything goes out, we even had to get the service guy come over to fix everything when an outage ramsacked the whole neigborhood. we got our service back in a short amount time. if you call any company you are being put on hold and every company has its doooziieeess of people we have to talk to. People when I read your comments I though I was at work ........... Folks sit back and think, go over your package and look what you ordered, maybe there is something in there you don't want, get rid of it, you get money taken off your next bill.

    lonewolve 3/30/12 7:06AM
  • I have been a long time AT&T customer and still enjoy being customer. Each time we have any concerns about the bill they fix it immediately over the phone. Thank you for all your help!!

    emmajemma2000 3/5/12 3:59PM
  • We had a great experience with Susan in bundling are AT&T services


    The tech who installed was very nice and helpful (except for tracking in mud) at time of instalation but after he left the picture went out on out TV. After several calls (which he requested we call if any problems) he said it must be the DVR and was to send another tech with new one. We waited rest of day and next morning noone showed and could not get a call back call from either the installer or his manager. This to me shows the negitive attitude of I did my job and not my problem from here.
    Fortantly when we called techincal service we were helped by a super guy and only took the resetting of the power on DVR to get things rolling again.
    What is the number one complaint about most companies in the good old USA.
    Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!!

    Customer service should starts at the very intial contact and ongoing. This keeps a good relationship for all.

    Anonymous 2/29/12 7:48AM
  • Just got off the phone with a rather pleasant ATT customer service rep. I was having issues with my gateway router dropping wireless devices randomly. (We have like 13 between the Iphones, ipads, ipods, imacs, etc) I called from my office as I don't trust the connection from the house, and she was able to reboot and reset everything back to how it should be.
    No offense out there, but I'm usually wary when a girl answers the phone in tech support. But she knew her stuff and had pleasant conversation while waiting for the reboot. And, now that they have confirmation that they did this, if I have more issues, they will replace it. And she even told me that the new modem was a newer better-performing unit. (Im on my second one now anyway, so I believe they are aware of the first one's shortcomings.) Mine is black and silver but the new ones are all black in case you are wondering at home which one you have. We'll see if it's fixed or not, but at least this ONE time, I had good customer service.

    buhddy 2/7/12 3:24PM
  • I am a uverse subscriber and has been since its inception in my area,I have never had any major problems, and the one problem I did have was resolved in less than 20 minutes by customer service I have the U450 package and I think the 45m internet, how ever I did not convert my land line service be cause I was to by the technician about some of the problems. I have referred several of my friend to uverse and they are happy that they made the switch.

    mhodge3 2/3/12 2:38PM
  • In August of 2010 I switch from regular ATT internet acess to a uverse bundle. The rep at my door said that my old service would be canceled once my new service started. Well ATT continued to charge me in addition to my Uverse charges. I made repeated attempts to get them to rectify this. The long and short of this is, they took it to collections and have something on my credit report even though my bills show a seamless transition to their Uverse service. As a company their strategy stinks. The sad news is I have no problem with the new service. If this can't be resolved I will leave Uverse on principle. Why won't Uverse help with their own company issue. I have not missed a payment.

    MIKE G. 2/2/12 12:15PM
  • Great number, was answered immediately and routed (via voice robot) to the appropriate help within 2 mins. Thanks, Lil' Owl!

    HELENE 1/29/12 12:38PM
  • I love that a person here keeps saying things were scheduled fir 12-12-12. You do realize that's 11 months from now. I love my uverse cable!!! I will never go back to time warner. And, I know the correct date.

    Anonymous 1/23/12 9:31AM
  • I must be one of the lucky ones because thank God I've not had any problems with my bundle service. The longest I've been on hold was two minutes. AT&T has been a lot better than my cable company before it.

    AG 1/10/12 1:06PM
  • I would like to thank tech. support on a email problem I was having on 1/4/12. I was suppose to get an email to express my opinion on service. If I got an email I could accidently deleted it. I was having a problem on receiveing & sending emails.
    The tech. solved all my problems & I just
    want to see that she get recognition of the service she provided me
    Mary Ann Miller
    email address mandatax@swbell.net

    Anonymous 1/5/12 10:10AM
  • Wow! I am extremely impressed with the Uverse service I just received! I was on hold for 15 minutes, but then when I got to speak to the agent, they exceeded my expectations! I had a problem with my DVR box, and they are sending me a newer model for free to replace that, and it is scheduled to arrive in 2 days. For my trouble in having to call, they are giving me HBO & Cinemax free for 3 months. I also ordered 2 additional wireless receivers for new televisions, and they are sending that all together with the new DVR so I will only have 1 shipping charge. He asked 3 times if there was anything else they could do for me. Very pleasant experience!

    Anonymous 12/26/11 12:34PM
  • Have to say that I had a great experience this evening due to Shawn. Yes, it did take an hour for the whole process to be completed, but hey, he fixed what was wrong with my TV OVER THE PHONE! I think that maybe a tad more patience is needed from people. Possibly b/c I am 56 years of age & have more patience, I found my experience to be more positive as a whole.

    Anonymous 12/19/11 9:01PM
  • Ok, so I actually got on here to TOTALLY bash Uverse because every other time I've had to call customer service it's been hell, but the guy I got on the phone today was awesome. I was on hold for about 3 minutes and he took care of my issue so quickly. Anytime he had to put me on hold he'd say "I need to put you on hold but I'll be back in 90 seconds, I promise." I scoffed at that the first time, but he really held to it! He had to transfer me to someone else but let me know that he tried to take care of it himself so that he wouldn't have to transfer me but wasn't able to make it work. He seemed to be very sensitive to all the complaints from the other end of the phone. I wish ATT would hire more people like this guy!

    lizziebaby22 11/15/11 7:54AM
  • I've had u-verse for about a year and the picture is so clear. I have had a couple of problems with the box but it's usually pretty easy to fix. The customer service is so much better than Comcast that's it's worth a few technical gliches. I just re-boot the box when needed and move on. And I really like the fact that I can make a "favorites" list instead of having to go through the entire guide.

    Lisa 10/28/11 2:04PM
  • I have had fantastic service with U-verse. I live in a highrise in the South Loop in Chicago and in my 8 years in living in this city, this is by far the best and fastest internet service and the tv reception is outstanding. Not to mention the friendly and efficient customer service, who have always helped me with bill adjustments when necessary. Absolutely NO complaints here....

    Jennifer 8/22/11 11:46AM
  • AT&T charges too much for the service they offer. Representative was very courteous but was unable to help me. I needed pass word reset and was informed I had to wait twelve hours.

    Anonymous 8/14/11 8:41AM
  • hello, my name is Tonya Pugh and I called and spoke with Veronica Aperawic on 7-28-11. And she was very helpful and fixed my problem with such compassion it was unbelievable. As far as I am concerned she deserves a raise!!!! Also I called again on 8-3-11 and talked with Jennifer Eades with another problem I was having and again she also was very helpful and caring and compassionate. These lovely women both deserve a grand applause and a RAISE. Thank you ladies, God will bless you. Tonya Pugh

    Anonymous 8/8/11 10:39AM
  • Very helpful if you actually get to talk to a person!

    mleigh67 8/5/11 8:56PM
  • I have had Uverse for 10 days now and I'm impressed. It's better than I expected. No problems due to a great thec guy who installed new cable so I would not have problems. The internet is fast even though I did not order the expensive fast version. The TV is fantastic I ordered the 280 channel package and it offers far more than I can watch. The quality is A-!. The telephone is perfect and I now call my Dad in Canada without him complaining I'm spending too much on Long Distance since it is included. I have know idea what others are complaing about. The people I encountered at AT&T did a great job on my install.My first bill came and it is what I expected after they added all the taxes but within what I budgeted and expected it to be. Things at my house are well and running as they should be.Thanks to some dedicated AT&T personel who want Uverse to be the best experience the public can have .

    Rawice 8/2/11 1:16PM
  • Just had a long talk with customer service and was pleased. First I was able to speak to a real person almost immediately and second she was very helpful and saved me some money. I have had trouble free service since i started with uverse and hope it continues

    bob 7/28/11 12:09PM
  • Installed Uverse July 23 about3 days ago. It went very well. The installer knew his business and tested my whole system before he left. I had avter ordering on the Internet 2 woman who were very stupid but on the morning of it being installed I called to cancel it after reading these reviews. That was when I was connected to a woman in Jacksonvill who knew her stuff and reviewed everything I was curious about including a Ringmaster for my fax machine.She explained what I should do was keep the Fax line as i9t was and not put it on Uverse so I could keep my ringmaster.
    She then reviewed and assured me exactly what I was getting and for what cost. My bloodpressue came down and I let the order stand. By the time the installer arrived his printed out orders now did not match what I had changed and I expected a hassle.
    But instead he ajusted the order to my specs.I know a fair amount about computers and he was very forth comming when I brought up past clitches I had read about with the equipment. My One and only complaint is that with the advance technology Uverse provides they continue to use a wireless router that is only G and not N which is the standard today. The week link in a very solid system. Overall compared to Dish, Cable and other providers I have tried I'm impressed with what the deliver. Now if the bill at the end of the month does not make my bloodpressure come back I'll be a happy man

    Rawice 7/25/11 1:49PM
  • We have the bundle package for T.V. Telephone
    and Computer. Recently,our T.V. has been
    consistently going onto a"freeze" mode.
    Several male tech's have been here to address
    this problem and were unsuccessful.

    A female U- Verse Premise Tech. named
    "Lovely" was here a few hours making her
    assessment and modifications. There has been
    no problems incurred since 07/13/11.
    This Technician is to be highly commended
    for her professionalism, vast knowledge,
    and expediency.

    Much appreciation for "Lovely"!
    Artice Ann

    Sony Flat screen 7/18/11 10:58AM
  • Thank you for the assistence in the problem that I had. Your customer service and support was ok.

    tootsie 7/6/11 3:07PM
  • Had questions regarding service. Talked with Lisa. She was very helpful. Not a long wait to speak to a "person" at all. Thanks, Lisa!

    anonymous 6/15/11 12:25PM
  • I just got off the phone with Maligue. Granted I had to wait but when I got in touch with Maligue he was just great. He bent over backwards to help me in every way and was so gracious at all times.
    BRAVO ATT for such a great employee who is capable of rendering such outstanding service

    Teresa Rodd

    PJRANDTRR 6/7/11 9:56AM
  • Called re problem with my bill on new Uverse serice. Very very long wait on hold, but when I spoke to a service rep he took care of all problems and questions

    Anonymous 5/20/11 8:20AM
  • I have been with AT&T UVerse for 3+ years and the service has been reliable for the most part (see details below). Admittedly, the service and features have matured over those years with additional features being added (viewing DVR programs from multiple TVs, faster Internet speeds - I have the bundled package, the software interface is more polished, etc.). Other than being a customer, I am in no way associated with AT&T and this is a truthful evaluation of my experience with them.

    As for the few issues I have had, a couple of years ago (within a few months of getting the service), the sound would simply turn off while watching TV. A reboot of the DVR or TV "receiver" unit would solve the problem and I was later told the issue was a bug in the software (AT&T pushed the update to my equipment automatically within a couple of weeks of my call). I have also seen freezing issues with recorded shows, but they are few and far between (once every 8-9 months), and a reboot of the DVR sometimes fixes it. Other times, I simply cannot watch that show and delete it. Beyond those issues, I cannot really think of any other problems with the service (anyone want to speculate if it's because there is AT&T fiber running to my neighborhood?). One suggestion for others reading this is to reboot all of the TV receivers and DVR every few months. It may be overkill, but remember these are Windows CE devices and a reboot can go a long way to keeping any Windows "computer" running properly. Oh, one last thought... The 5100 range (music channels) of channels disappeared a week or two ago. I called the 888-803-2456 number today and spoke to customer service who(she was American and polite) confirmed I should have those channels and that I should contact technical support when I am at home (800-288-2020 - 24 hrs/day), so the techs can troubleshoot with me.

    Satisfied_Customer 4/27/11 7:56AM
  • I want to commend your customer service department for thepleasant experience i had while getting my defective phone replaced.
    They were courteus and very helpful taking care of my problem....Thank You Gene Sanders
    1207 Long Court Sterling Il 61081 gna91453@comcast.net

    Anonymous 4/26/11 2:38PM
  • Kudos for adding the Music Choice Channels. Our family had loved Music Choice during our DirecTV days.

    We've always felt that the URGE Music Channels were the weakest link in the U-verse programming: endless repitition, ridiculous comparisons of artist with little, or nothing, in common. With Music Choice, your overall grade goes from B to A+.

    stoebnerstone 4/2/11 9:09AM
  • You finally got it right with the music channels,especially the Jazz channel (Jazz 1),as this Jazz format is fantastic ;please don't switch.

    Anonymous 4/2/11 7:13AM
  • I've had AT&T u-verse internet for 2 years now and love it. I pay $40 a month for 12 mb/sec internet, and consistently get 11.5+ mb/sec. Totally and completely SMOKES anything comcast can offer (their 'same' speed internet is at least $20 more per month, but in honesty is much slower).

    No issues, no problems, it just works.

    Axtell 3/2/11 12:27PM
  • The Uverse service itself is great; bordering on amazing compared to the local "alternative" we switched from: Comcast (known colloquially as CONcast).
    That said, the support/service team is terrible. Not only does the left hand not know what the right is doing, but at times even the 'fingers' are out-of-touch. No two people will ever give you the same answer about anything; ever.
    We've only had to luckily call the CSR dep a few times in almost the year we had the service now; and aslong as things keep working MOST of the time we're happy to stay here.
    Besides; Atleast they're always happy to 'help you', no matter how lost they are. lack of service with a smile? ;)

    Anonymous 2/3/11 2:55PM
  • The phone customer service is, for the most part, extremely wonderful. They must be trained in active listening, because they are very adept and repeating back what I say in an understanding and matching tone. The install process was a terrible hassle due to horrific communication issues. I had to have 11 different technicians come out to my house just to fix some wiring because they were all the "wrong" type of technician. They'd have to create a "new" ticket. At one point, 3 techs came out on the same day, and after explaining in detail what they needed to do, none of them were able to fix it because they were the wrong type of technician. If I didn't hate comcast so much, and if I didn't appreciate their phone cust. service so much, I would have given up.

    Anonymous 1/20/11 12:46PM
  • I have had U-verse service for over a year. When I have called, the CSR was friendly and attempted to be helpful. Some were more knowlegeable, and therefore more helpful, than others. However, my issues have normally been addressed by my first contact. The low point, however, is their chat. For the most part, I have not been happy with chat.

    Anonymous 12/30/10 8:28AM
  • We signed up for AT&T about 4 weeks ago. I cannot express enough how great it has been during the time we have had it! The tech that came out to install it was wonderful! Very patient, kind, showed us how to work everything. We gave up Comcast to switch and we have been nothing but happy! So far the customer service has been great and we have had great connections for both internet and t.v. I love that you can record up to 4 shows at a time and that I can watch the DVR in any room and record in any room! I would highly recommend U-Verse.

    Anonymous 12/5/10 8:42PM
  • The salesman was a nice young man who talked me into signing up with at&t u-verse for: computer, phone and TV. On time, the installation man came and was just great at hooking up and explaining how to use everything. Everything works so far and we are pleased. HOWEVER WE JUST DISCOVERED NO HALLMARK CHANNEL!!! We love the Christmas movies and I wanted to watch the new Martha Steward show. BUMMER!!!
    AT&T needs to deliver on this. Everyone agree?

    Dorothy K. 11/28/10 9:18AM
  • I have been trying to find an address to send a note to compliment the wonderful technician that came to our home and to let his boss know what a good employee he is. The first tech that came out to our home did not do the installation correctly. I called back the next day and another tech came out that same day. He was terrific. His name is Jayson Vivit out of Bakersfield, CA. He fixed everything that was wrong with the installation. He was polite and courteous about our home and made sure his shoes were covered and he was very respectful. I called his manager Richard Burd at 661-327-6671 and left a message but never received a return phone call. If you have more employees like Jayson Vivit in the field, your company will do very well.

    Debbie , Bakersfield, CA 11/19/10 12:37PM
  • To whom it may concern: (Supervisor)
    Good Day. I wish to express my complete satisfaction toward Reggie, my install tech ! He went over and above the call of duty... I was told 3 times, I couldn't get U-Verse cable due the distance from my home & the nearest HUB. However, I was not satisfied with having a provider (U-Verse) for Internet and a different provider for cable TV (Charter), I was spending $145 per month . I said, I would give U-Verse one more shot at the cable installation.
    Reggie arrived at my home and from the start I knew it was going to be a successful day because he wasn't in "training" as the previous 3 techs and he was very knowledgeable when I asked him questions regarding the install process!!! To make a long story short, he completed the job as requested and now I will have 1 bill with 1 provider... mission accomplished . Reggie is a great asset to the company, managers, fellow employees and customers. Allow him the opportunity to train others because his expertise/knowledge is in line with "getting it done" the 1st time.
    Thank you in advance, for allowing me the opportunity to express my experience.
    Thanks,
    Tiajuana of Covington, GA

    Tiajuana 10/16/10 5:54PM
  • tonight, my first try, got one ring right to the techs who are actually watching your activity on their system and making changes if needed. Fascinating, actually learned quite a bit about what can slow down internet and got to four times the speed we started at (4Mb initially). Extremely satisfied with the guy, he also set up a "line technician" as well as a service call with suggestions.

    Anonymous 9/26/10 11:06PM
  • I've had uverse since April and have had several odds and ends that I have needed to contact service. I've had nothting but good service. Easy to contact. Extremely thorough service (however, once they didn't follow through cancelling a trial service - they quickly cancelled and creditted my account) I discovered my router was out at 6:30 a.m. and by 10:30 a.m. the same morning a service tech had arrived and replaced it!! If you want to experience horrendous service try Mediacom!!! Uverse has been nothing but efficient.

    thecynicone 9/23/10 5:39PM
  • I actually really like Uverse. The system is great what I don't like is trying to pay the bill. The online is only really easy if you have their phone and if you go to an AT&T store to pay with card (even debit) they will call the same number you would have to and you are still charged the $5.00 for card fees. Also if you try to pay in a store with a check there are a select stores that will let you pay. In fact in all of Houston there are 2 stores. Yes, a city of over 4 million people, 4th largest in the country and you can pay in 2 stores!

    All that and the people are great (when you get a hold of them) and just like any call service these days you do have to wait but the wait with Comcast was much more painful and long.

    Anonymous 8/19/10 10:29AM
  • This seems like a forum primarily for unhappy clients. I am just the opposite. I have had Uverse for two years and could not be happier. I remember my unhappiness was with my local cable provider who thought they could do whatever they wanted because they had no competition. I have only had minimal issues with Uverse. We have it on 4 TVs and my 3 kids are hard on the remotes. I have had to get new ones three times. In one case, a tech brought one to my house rather than waiting for it to arrive in the mail. THAT is above and beyond. We also had an issue with one of the TVs playing recorded shows (it was freezing). The tech came out the next day! He ran a new line and the problem was solved. Never ever put up with poor service but ATT Uverse is really trying. I would recommend highly.

    Anonymous 7/27/10 7:38AM
  • Uverse rocks. Crsystal clear channels...hd is awesome. Service has always been outstanding. When they come in to your home, they put shoe covers on. When you call, they care. They want to make it right.

    Service has never gone down. Record up to 4 channels...2 which can be hd...schedule a recording on the itnernet.....Uverse internet rocks as well....24mps

    The CROW 74 7/10/10 5:25PM
  • I love AT&T Uverse, I record up to 4 channels at the same time and I love the movies on demand. I rent my movies same day as DVD I don't have to stop at blockbuster anymore. Love it!

    roque1959 6/11/10 7:21PM
  • I purchased the u-verse bundle system in april and within 24 hours the system was down for 48 hours. Then in the month of May
    the system went down for a total of 5 days,
    followed two weeks later with another day
    when the system went down. I have had the
    u-verse system for about 2 months and it
    has been down a total of 7 days (once was
    4 days in arow). Once agian today the technician was here putting the system back up. However, when you bundle and the modem goes out all 3 service are unavailabale for
    use. I realize that the technicians who have
    come are trying their best to resolve the
    situation but it is extremely stressful when
    I have to keep calling them back to put the
    system up. Iam very disappointed in my
    u-verse service and if this problem continues
    I will terminate my service and consult a
    Laywer for the $180 termination fee since
    you are not suppling a depenable product

    The technician told me Iam at then end
    of the loop and that the transformer is
    well down the road. If this system is becoming more popular perhaps you could
    consider putting more transformers in our area.

    Anonymous 6/10/10 11:18AM
  • I LOVE Uverse. I now live somewhere where they don't have Uverse, and I miss them and their customer service.

    I was always treated with respect and all problems were resolved quickly and without me having to put up a fight.

    Heather 4/1/10 10:37AM
  • I love Uverse!! I switched because I could watch my recordings in all of my rooms. I signed up online. They sent me an email with all of my new information. I didn't want my number changed so I called them and I had to wait a few more days because I wanted to keep my phone number. They apparently have to give the previous company 8-10 days notice. A few weeks later I received my $400 in rebate cards and it worked like a charm. Everytime I call I speak to a live person and their customer service is awesome. I have also used their live chat which is awesome. Haven't had a problem!

    Anonymous 3/12/10 9:43AM
  • I had a great experience with my install. I know everyone comes online to vent so I thought i would add my good rating. Spencer (installer) was very courteous and knowledgeable. Really I have no complaints.

    JTWESTSIDE 3/10/10 10:32AM
  • I wouldn't reccommend basing all support on one person. My experience with support was great. Knew just what he was doing had my problem fixed and off the phone in less than 10 minutes. Deffinately reccommend.

    Anonymous 1/11/10 5:59PM
  • Submit your comment >>
  • Fastest way to get an agent is to provide your name and number CLEARLY to the automated system. Don't use speaker phone or cell phones as the background noise distorts the call. If you give your information to the system properly you will get a person fast. Being drunk, slurring, or not speaking proper english will put you in a loop.

    I reached an agent in about 5 minutes, was transferred to tech support but thats because i asked for customer service not tech support.

    Reviews below are all stupid because all of the information you're all griping about is in the terms of service found at www.att.com/tos2011 in which you all agreed to everything you're complaining about.

    Perhaps you should read what you agree to before you complain :)

    Anonymous 1/11/12 7:38AM


    Do you speak proper English? I guess no!

    english? thats =Get out!!!!!!!!

    Lastly the NVG510 modem/router is a piece of junk,how you explain that lack UpNp?

    Anonymous 4/15/12 6:42PM

  • Before I begin, let me just express that I really enjoyed helping the customers that were being robbed by such horrible service. always went beyond what the process told me to ensure that the customer was happy and the issue was resolved, something that the team leaders didn't seem to appreciate.

    I worked as an outsourced agent for AT&T uverse tech support team and it was a complete nightmare for many reasons, I'm only going to sum up the worst things about at&t and their services.


    - Duties and responsibilities: My job title was "TECHNICAL" support rep NOT customer support rep. However, I received many calls regarding billing and service question and I had fix/explain to the customer everything, even though I had no clue about because we dont have uverse services in our area.

    - OOS: Everything is oos or out of scope issue. This was beyond pathetic! if I fix something for the customer, but the work flow system didn't tell me to do that step. I'll get pointed for doing so!!! LOL really??

    - Work flow engine aka WFE: by far the worst system I've ever worked with. Not the fact that it's slow or the fact that it ends up with the same solution every time. It's the fact that the TLs didn't want to admit that it sucks! but wait, what do these team leaders know? Most of them never stepped in college classes nor know a lick about computer systems. Also, they don't approve on doubting the system!!!!! I've proven on several occasions that the system doesn't always give the best solution, I still got pointed for that. It was like spitting in their face!!!

    - The stats: the most unfair/unclear procedure for performance measurement. Scenario: A customer calls this morning, her internet isn't working. I fix her issue and checked all her services to ensure that everything is working. She calls 24 hrs later because she forgot her e-mail password. MY STATS GET HIT!!!

    - The surveys: Beyond pathetic, All surveys were sent to customer AT&T e-mail count. Most of AT&T customers used their personal webmail that wasn't associated with their AT&T e-mail account. How would the customer know if he/she should fill out a survey for team lead reviews? By nature, the agent should tell the customer right? Well guess what? NO we weren't allowed to even hint that a survey was being sent. In fact if the customer calls, gets transferred 5 times till he/she gets to me, her issue is resolved, then receive a survey and fill it out all negative based on her total experience with AT&T Ugarbage. Guess who get his stat hit? The last agent she spoke to... Fair? lol by all means pathetic.

    I can only stress it enough. I'm glad it's all over. I understand that the managers at my locations were just following what AT&T tells them. However, the bottom agents were treated like punching bags due to horrible product/service, lack within upper management and unfairness when it came to measure performance.

    I hope you read this FAT boy 3/4/12 2:48PM

  • Iam an outsourced technical support rep. I personally do care about resolving the issue at the onset of the call as that is part of our primary metrics apart from being the main objective in getting this job and hate when customers rant on phone even before giving us a chance to speak or explain whats going on. I do pity customers calling frequently for the same issue.I make it a point to exhaust everything i can and even walk to my technical supervisors for issues that needed their help even if customers do not demand fot it. Whenever I encounter very kind,patient and understanding customers, It inspires me more to make my job better and provide an even better customer service. We read some reviews online and we are also surveyed everytime you call us so you can rate how satisfied you are with our service and we truly are learning a lot from it as well. I hope we can lessen the negative feedbacks, but of course, theres no perfect science!

    Outsourced Agent 2/12/12 11:07PM

  • Fastest way to get an agent is to provide your name and number CLEARLY to the automated system. Don't use speaker phone or cell phones as the background noise distorts the call. If you give your information to the system properly you will get a person fast. Being drunk, slurring, or not speaking proper english will put you in a loop.

    I reached an agent in about 5 minutes, was transferred to tech support but thats because i asked for customer service not tech support.

    Reviews below are all stupid because all of the information you're all griping about is in the terms of service found at www.att.com/tos2011 in which you all agreed to everything you're complaining about.

    Perhaps you should read what you agree to before you complain :)

    Anonymous 1/11/12 7:38AM

  • I'm laughing at all these comments.
    I work for customer care at a different big name company. So I have an idea of what's going on.
    but people complaining about the automated system? It's because there's possibly tons of people calling at the same time to a limited amount of agents. Why limited? Because people are outraged that we are forced to outsource to other states and countries for help. It's not good enough.
    Honestly... if you stop talking and think ... common sense will get you pretty far :)

    Mrs DoubtFire 11/28/11 11:03PM

  • I agree, I work for ATT and what they sell could or could not work. I advise you go with what you think is best for you .

    Anonymous 11/25/11 7:43PM

  • I am a FORMER Uverse tier2 technical support agent.I did not work in Billing. I agree with all of you. This was the worst company I ever worker for and was glad to move on.Your punished for doing the right thing!!!!For example if we have a dropped call and a agent calls you back that counts against your stats.I called people back and was punished for it.The left hand doesn't know what the left is doing. Procedures change daily as well. Im a IT person of over 20 years and Im appalled at how poorly run the place was and management is a joke. Yes you too Mr Raab you clueless chump all you care about is sales.Now they are hiring people at 4 to 5 dump dollars cheaper(meaning less quality of experience or Knowledge) and running a automated software called workflow engine.They got rid of all of us that knew what was going on.Gonna get worse folks all they care about is stats! and sales. My advice to all of you is to DEMAND to speak to a tier2 agent remember they cannot help you with Billing issues.Tier1 is in Manila. ALso you will never speak with a REAL manager you will be transferred to a group called ICU which ACTS as management.Good luck!

    mavone 10/3/11 2:59PM

  • I am a FORMER Uverse tier2 technical support agent.I did not work in Billing. I agree with all of you. This was the worst company I ever worker for and was glad to move on.Your punished for doing the right thing!!!!For example if we have a dropped call and a agent calls you back that counts against your stats.I called people back and was punished for it.The left hand doesn't know what the left is doing. Procedures change daily as well. Im a IT person of over 20 years and Im appalled at how poorly run the place was and management is a joke. Yes you too Mr Raab you clueless chump all you care about is sales.Now they are hiring people at 4 to 5 dump dollars cheaper(meaning less quality of experience or Knowledge) and running a automated software called workflow engine.They got rid of all of us that knew what was going on.Gonna get worse folks all they care about is stats! and sales. My advice to all of you is to DEMAND to speak to a tier2 agent remember they cannot help you with Billing issues.Tier1 is in Manila. ALso you will never speak with a REAL manager you will be transferred to a group called ICU which ACTS as management.Good luck!

    Mavone 9/10/11 8:49AM

  • I am a FORMER Uverse tier2 technical support agent.I did not work in Billing. I agree with all of you. This was the worst company I ever worker for and was glad to move on.Your punished for doing the right thing!!!!For example if we have a dropped call and a agent calls you back that counts against your stats.I called people back and was punished for it.The left hand doesn't know what the left is doing. Procedures change daily as well. Im a IT person of over 20 years and Im appalled at how poorly run the place was and management is a joke. Yes you too Mr Raab you clueless chump all you care about is sales.Now they are hiring people at 4 to 5 dump dollars cheaper(meaning less quality of experience or Knowledge) and running a automated software called workflow engine.They got rid of all of us that knew what was going on.Gonna get worse folks all they care about is stats! and sales. My advice to all of you is to DEMAND to speak to a tier2 agent remember they cannot help you with Billing issues.Tier1 is in Manila. ALso you will never speak with a REAL manager you will be transferred to a group called ICU which ACTS as management.Good luck!

    mavone 9/8/11 5:31PM

  • I'm a technical support agent and I can understand all the frustration from the comments. I can't speak for any other agent, but I personally do care about the customers and I do feel their frustration. It's definitely not an easy job being on the receiving end of that all day long, but I don't blame the customers either.

    I often feel like I'm pinned up against a wall, I have a customer complaining and asking what I can do for him for all the trouble, and I don't really have much at my disposal. I wish I did, I'd love to go out of my way to help, but there's only so much I can do unfortunately with what I have to work with.

    One of the biggest problems in my opinion is the slow server the software we're using is on. A simple call that should really take just 2 minutes ends up being a half hour just because we're sitting here staring at a frozen screen. How can one expect to be in the business of customer service and not have updated equipment? And it's not just a little outdated, I feel like I'm on a computer that's 20 years old.

    drendska 9/7/11 1:17AM

  • i am an outsource agents and not only we feel offended at times customers will say we are no use .. we are all trained to be able to help.. i hope sometimes you cooperate with us as well... our goal is to provide you assistance and if you want to get good service,, you should know how to cooperate.. its not a one way thing you know!

    Agent 1/29/11 2:37PM

  • I worked for their call center in Canada. Every day I had to hear how stupid and idiotic we Americans are. The people you speak/chat with at AT&T are all outsourced and hate Americans with a passion. I finally quit because I couldn't stand listening to them bad mouth us every single day. Not just my co-workers but all the managers as well. AT&T should keep their support in the US since Canadians hate us so much. Why are we paying Canadians to treat us like crap???

    Americano 1/19/11 10:10PM

  • we are sorry for all inconveniences.. rest assured that we are trying our best to resolve issues... we are working now on how to provide world class service... i know most comments here are not so good.. but if we can do better,, please do answer the surveys being sent to your AT&T emails ... so we can work on how to make you all very satisfied

    Agent 1/16/11 11:32AM



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