AT&T Wireless Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

AT&T Wireless customer service is ranked #230 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 44.37 out of a possible 200 based upon 1402 ratings. This score rates AT&T Wireless customer service and customer support as Disappointing.

NEGATIVE Comments

1,209 Negative Comments out of 1,402 Total Comments is 86.23%.

POSITIVE Comments

193 Positive Comments out of 1,402 Total Comments is 13.77%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • AT&T Wireless

    Customer Service Scoreboard

    • 44.37 Overall Rating
      (out of 200 possible)
    • 1,209 negative comments (86.23%)
    • 193 positive comments (13.77%)
    • 17 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.5 Issue Resolution
    • 3.1 Reachability
    • 2.1 Cancellation
    • 4.2 Friendliness
    • 3.4 Product Knowledge

Add your review! Return to the main AT&T Wireless customer service scoreboard page

Posted by Enrique


I just got off the phone with Enrique. At the beginning of my call I was very irate with the automated service. Needless to say, poor Enrique was getting an earful. He remained calm, helped me see where the problem I was having originated and went above and beyond to assist me.
I have dealt with AT&T Customer Service in the past and the majority of the time have had difficulty even understanding what was being said to me, either because they were speaking too quickly, had a heavy foreign accent, or BOTH.
I wish all Customer Service Representatives EVERYWHERE were as well-spoken, kind, and helpful as Enrique.

Posted by pleasedcustomer123


Thank you to Jason, The At and T customer service rep I spoke to today. I called about a change in rate plan and was pleasantly surprised by the efficient and friendly service that i was provided with. It took a lot of jumping through hoops to finally reach a customer service rep ( hint just yell frustratingly " I would like to speak to a real person") Seemed to work for me. While their pricing is not as competitive as other firms this service was truly excellent. If anyone knows how i can directly contact AT and T to compliment an employee please do post this in the comments.

Posted by Rusty


Hello, my name is Gordon Cable, my wife was having trouble with her Cell Phone. I really dreaded having to call AT&T for help. I was very surprised i spoke to two wonderful women who were knowledgeable and helpful. I got them quickly and they were so polite and had the problem fixed in no time. Has something changed at AT&T ? 7-31-2015

Posted by Anonymous


I am the leasing agent at a residential property in San Diego. Jamal Stewartcook was the technician who serviced the apartment of the our newest resident. There were problems with the wiring being cut at some point in the line. Jamal did an superior work in ensuring the resident, who had moved in that same day, was up and running before leaving the property. I was thoroughly impressed with his skill, knowledge, and his customer service. Our resident was well pleased. Thank you AT&T. Jamal represented you very well.

Posted by thegodswifey73


I went to the att wireless store on 81 125th street NY, NY 10027. I must say, that although im not a contract customer, this young lady attended to my needs and I left the store a very satisfied customer. She was polite, attentive, and showed concern to my problem. She did everything she could to repair my phone. I sure wish i could run into more service reps like her in other places i go to during the day. I hope that this feedback really benefits her and helps to pave the way in furthering her career. I will recommend this store to anyone. Her name by the way was Tyesha, she works in the device support section as a authorized technician.

Posted by Robert


Christine Horn at the store in Granite City, IL on pontoon rd. Was an outstanding young lady in her sweet nature and the knowledge of cell phones! Even when the machine wouldn't transfer the data from the old phone to the new phone. She improvised the old fashioned way! She got the job done! She even gave us her card for more questions, as we had later on!! She is an excellent employee going that extra distance for folks out of town!! We live in Ark. and had to leave there that day!! I feel she needs a pay raise for the extra miles she went for our great service!

Posted by Cristiana


Yeesterday I canceled my internet service with Comcast / Xfinity and called AT&T I spoke with Calvin, Calvin had a great personality, he spoke to you as if he knew you and you guys could have even been friends! His customer service skills are great! Having Calvin as the customer service representative made my experience incredible, I felt welcomed, I called maybe 20 minutes earlier and spoke with a different representative to get price quotes and I was not happy with that experience, it was then I called back Comcast to see if they could give me better service and of course they couldn't. So I called AT&T right back and got Calvin and now I'm an AT&T home internet customer! Thank you Calvin for your very welcomeing great personality!!!

Posted by CindeeMcC


Well, I must have hit AT&T on a good day. Both reps answered the line in less than 3 minutes. The front line rep recognized that I needed to talk to someone further and sent me to another department that deals with old customers. A rep, Natalia from Santa Rosa, went out of her way to help me and with the most humane and caring demeanor. It took about 1/2 hr and she took care of each of issues in a very thorough manner. So there are some good customer reps!!

Posted by Anonymous


he was courteous and respectful... very knowledgeable...punctual....he fixed the problem... went beyond what was expected of him....thank you Jacob for your expertise...

Posted by Anonymous


I just spoke with Javon at ATT customer service. He explained everything I wanted to know and SAVED me money on my plan!! Thanks!! for great, prompt service.

Posted by Anonymous


I was just helped by an angel named Abigail Perez from AT&T. I never take the time to file complaints or give reviews but she truly saved me today. I was in great need of a phone because my job demands me having one, long story short, and let me tell you it was a long story and she sooooo patiently heard and found a solution for me. I cannot express my utmost gratitude to her. AT&T pay close attention because that is a valuable employee who truly went above and beyond for this long term customer. THANK YOU ABIGAIL PEREZ from the east coast!!!!

Posted by Anonymous


I was just helped by an angel named Abigail Perez from AT&T. I never take the time to file complaints or give reviews but she truly saved me today. I was in great need of a phone because my job demands me having one, long story short, and let me tell you it was a long story and she sooooo patiently heard and found a solution for me. I cannot express my utmost gratitude to her. AT&T pay close attention because that is a valuable employee who truly went above and beyond for this long term customer. THANK YOU ABIGAIL PEREZ from the east coast who saved the girl from the west coast stay connected and keep her job!!!!

Posted by Anonymous


Hey Joe,







I understand that you are Nicks manager. �?� I just want to let you know what an asset he is to your company. He took time to do his best to resolve our issues. He worked �?� directly �?� with me �?� at a level I understood. �?� He tested in the environment �?� in which I personally work to give me optimal speed. I'm sure all your employees are trained to have �?� the knowledge �?� they need but not all employees �?� have the natural skills to be excellent at customer service. �?� Kudos to hiring this �?� young man!







Very satisfied customer.�?� 







Donna Machos







Alexis Smith




















Sent via the Samsung Galaxy Note�?�® 4, an AT&T 4G LTE smartphone

Posted by sisho10


I called AT&T customer service today and spoke with representative Rayna. I just wanted to say this was the most pleasant experience I've had with an AT&T representative! I called with concerns of data usage and she was extremely professional and polite and was able to quickly resolve any issues I had. The call did not take long at all and I really appreciated all the help I received. Thanks again, Rayna!

Posted by Dave


ATT needs more people like Vivian. What an amazing experience to talk to her, feel like a person, and have problems solved. I wish her, and ATT all the best in the future, I will continue service with this level of support.
Thank you. Dave.

Posted by giddymac11


I called to request billing consideration for exceeding my AT&T mobility data limit because Time Warner, my TV and Internet service, did not send a technician early on, hence, had zero wi-fi for two weeks. I am also doing research for my thesis on how much customer service reps would/can take from agitated customers before they hang up or shout back. Denise was helpful and offered solutions even when she was getting equally agitated at the rude caller, me. Denise deserves a promotion, a raise, or both.

Posted by foolfornone


All services were down and fortunately we got Danita in Florida (with a NY accent) and she got it up and running very quick or less than 6 minutes!! She is knowledgeable, friendly, service oriented and got the job done in no time flat. She rocks and should get a fist bump, pat on the back, promoted or at the very least recognized. You need her on your team; she excels at this stuff. Very patient and good on instructions for someone like me who is tech challenged and understands very little how this all works. Please give her our thanks for being there and walking us through all the issues accurately and efficiently.

Posted by n/a


I work in collections and it is truly unrealistic on how the people that call in and do the most complaining are the same ones who never make there payments on time always getting there service interrupted.. and never take responsibility for their service.. they are always ready to blame at&t for something that is in their control

Posted by Anonymous


St. Albans W.V. 25177 store. Sales rep Jacob did a great job taking care of myself and my wife. We've shopped at this store four times and Jacob takes care of us. He is pro at customer relations. AT&T are lucky to have him as an employee.

Posted by Anonymous


Please!! Improve your service signal in the areas of : Redlands Blvd & Hunts Ln in Colton && near Tippycanue & Hospitality Ln in San Bernardino..It's Very Bad in those areas where I frequently go..
Thanks Much! Steve King-Long Term Customer

Posted by Anonymous


After a long useless chat with one customer service representative and him hanging up on me, I finally was able to connect to a really nice one- Amber Yates. Was she not only positive and helpful, she was also able to fix the problem in a matter of minutes while the guy before her hold me for a stretch of half an hour before hanging up on me. Thank you, Amber Yates.

Posted by trblmkr


I am posting this before I know the outcome of my request b/c I just got the BEST, most FRIENDLY customer service rep on the phone and she was a true JOY to work with!!! Oh, and her name is: Joy.

My daughter and I have separately worked with several ATT reps over the last couple of weeks but this sweet lady went above and beyond in her efforts to assist me.

ATT...you should promote JOY to a CS trainer!!!

Posted by Anonymous


young man who assisted me was very thorough and helpful.

Posted by Twijit


When I switch my service to the 10G shared plan for my family at a AT&T Wireless store, I got in a horrible place because the place my IPAD on the account but not cancelling my prepaid service on the IPAD at all (though they said they had).

Edward Trice (customer service) went way above and beyond to ensure he corrected the situation with as little impact on me and my time as possible. The Pre-paid /post-paid service should under one customer service control.

All the positive comments below are towards Edward only.

A big thank you to Edward Trice

Posted by Anonymous


I have received GREAT customer service on two recent AT&T calls - one which I placed for my grandmother yesterday and one for myself today. The pick-up time was minimal - within a couple of minutes - and all of the agents I talked to were extremely helpful, waiving the charges about which I was confused and setting me up with the most current deals and applicable coverages (adjusted my data plan to a cheaper one because I haven't ever used anywhere near the amount of my plan). One agent gave me a one-time fee waiver "because it is such a beautiful day" wherever she is.

I know AT&T gets a lot of negative publicity and attention for its customer service so I wanted to be sure to point out the 2 exceptional experiences I have had this week!

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