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AT&T Worldnet

Customer Service Ratings and Comments

AT&T Worldnet is ranked #254 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.71 out of a possible 200. This score rates AT&T Worldnet customer service and customer support as Terrible.

NEGATIVE Comments

93 Negative Comments out of 95 Total Comments is 97.89%.

POSITIVE Comments

2 Positive Comments out of 95 Total Comments is 2.11%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Terrible Overall Customer Service Rating
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  • This was one of the most poorly-managed transitions I've ever heard of by a major US corporation. And the affected customer base was one of AT&T's oldest and most loyal. Communications were unintelligible and confusing, support was nearly non-existent, and, in most cases, AT&T support staff (the ones who could speak English) had been given no information about the transition.

    ishmaelthecat 8/1/10 3:36PM

  • it is difficult to comment on customer service, since you don't have any. If you ever institute service I would like to know why I am no longer receiving email. It does not not make it into the inbox on the webpage.

    Anonymous 7/31/10 3:51PM

  • I swear if I asked them for an AT & T coffee cup just so I could break something AT & T paid for. Worst experience ever. I am an office manager for a business trying to set up an outside salesman office. I have been through the AT & T T-1 data flex plan back to the analog lines and dsl lines I had before. In that time, AT & T has shut down my dsl before ready, disconnected my fax line which shut down my alarm and reinstalled the dsl line again on my alarm line. The only line I said not to do. I am currently awaiting them to come by for an appointment to fix their screw up. The appt was 8-11. It is now 12. And yes everytime I had a problem, it was a minimum of four phone transfers and a 20 minute wait time to get answered because they own everything but have it so segmented it is amazing. If this was a human body, it would be dead on the side of the road with no circulation due to all of the blood clots.

    notanattfan 7/27/10 8:50AM


  • Worst company I have ever worked for. The managers are all high school drop-outs. Most of them are all old pieces of crap that were hired in the 60s - now you know why it's the biggest loser company in the world. Oh yeah by the way - a bunch of dumb Texans bought the company.

    Jack Hoff

    Longo 7/13/10 12:30PM

  • AT&T / Yahoo do NOT treat their customers very well. I pay for my phone, my computer and access to them. AT&T/Yahoo not only is paid from me, but they abuse me with so many ads (of which they are getting more money for!), I am sick of it.

    I will be looking for another ISP and if I can't find one that will suit my needs and wants, I will dump my computer! I don't need this garbage!

    This is total and complete harrassment and abuse by these big companies all for the love of money and NOT for satisfaction of the customer.

    Catherine 6/23/10 7:18PM

  • I have been on the internet chat room, no help, I have been on the phone with four different support folks, who just keep passing me on to another number who keeps passing me on. I do not have my issue resolved and it should be simple. How do I access my personal web pages or ftp my website directly? The ATT Personal Web Page Support is NOT applicable as their examples DO NOT WORK.
    Email is AFU also.....recently I had over 300 deleted (from the server) emails download back into my computer. I HATE anything to do with YAHOO as it is worse that AOL with all the annoying pop-ups and the pages are way too busy!

    Capnbobby

    capnbobby 6/21/10 3:12PM

  • yahoo is an awful "upgrade" and the customer support blows

    Anonymous 6/19/10 5:13AM

  • Can an ISP become any worst? Removing features, increasing prices, less quality support.....

    Anonymous 6/17/10 1:26PM

  • my issue is that i got a live person but i couldn't remember my secret word. i would never have chosen the question they are asking me and since i don't have the answer they won't talk with me. my acct was suspended because of a cc update. i spoke with a supervisor, cried my eyes out since my email has my late father's will information in it. i was told that he couldn't help me, the only person who could is "yourself in remembering" WTF?! so i had to fax proof of who i am and 2 days later still no help. i just need my emails!!!!!!!!!!

    faireone 6/14/10 12:07PM

  • The AT&T email migration to ATT/Yahoo mail has been a disatser. I've had att.net email for 10 years without a single problem and will now be looking to permanently terminate any and all services I have with both AT&T and Yahoo, whether it's email, mobile phone service, or anything else remotely related to either company.

    I had a feeling this would be a bad situation, but gave it the benefit of the doubt. It's actually 10 times worse than I expected.

    I tried the free Yahoo email a couple of years afgo but received so much spam that the account was virtually unusable. As soon as the att.net mail migrated to the new att/Yahoo mail, my spam increased by about 500%, and continues growing.

    My PAID AT&T email account is now bombarding all my email pages with ads. Why? I'm paying fot the att email service.

    Yahoo mail pulled 100's of personal and work emails from my personal computer and personal files and added them to my online att/yahoo email page. It also lists everyone's mobile number under some chat application and online social networking tool! Isn't this illegal? I never authorised anything like this to allow Yahoo to pull personal information and load it into their online sites and gimmicks.

    There is no possibility of contacting any kind of customer service to get help or complain about any of the massive problems related to the AT&T paid email service.

    It will be an annoying process, but I will be cancelling as much of my AT&T services and those of my family and friends away from AT&T as possible. It will be much less frustrating than the other option - keeping what can be jokingly referred to as "service" with AT&T.

    BMR 6/9/10 8:15AM


  • What AT&T is doing to it's customers with this F-up-grade is just horrible.

    Bottom line: I am canceling ALL services I have with AT&T (cell phone, broadband, and I will attempt to influence my peers who also run small businesses to do the same).

    The specifics are that since this disastrously handled "upgrade" from Worldnet to Yahoo Crap E-mail, I now can no longer access my subaccounts (of which I have many for business purposes) from my main account.

    Unfortunately, the "Powered by Yahoo" Spam Filter is also terrible. The Worldnet Spam Filter got VERY few "false positives", but for those legitimate e-mails that Worldnet did snag as Spam, it was easy to check the spam folders on all the subaccounts in order to salvage the legitimate e-mail.

    Now, "Powered by Yahoo" is stuffing half my legitimate e-mail into the Spam folder, and I cannot check those Spam folders from the main account.

    This combination of incompetent features means that I have to tediously log into each subaccount one-by-one to save the legitimate e-mails from Spam perdition.

    This is affecting my ability to run my business.

    "Support" and "Customer Service" is non-existent. It's an endless treadmill of being on hold, disconnections after holding for 2 hours, and if you reach someone they are completely incapable of helping you, or of even UNDERSTANDING the problem.

    It is clear that the customer Support center in India was not supplied with Training; they were only supplied with Scripts, and the Scripts do not apply to this fiasco.

    I've had enough of this CRAP from AT&T. I would advise everyone to do what I am doing, which is to get off, go away, and have NOTHING to do with any AT&T service, ever again, ever.

    Anonymous 6/6/10 2:07PM

  • This "new" experience is totally unwelcome and unwanted. To log in, i must provide personal information, including date of birth, for a service i am PAYING for.
    If i cannot retrieve email without giving personal information, if i cannot be directed to my inbox immediately without multiple levels of ads and multiple sign-ins, IF I CANNOT have efficient email service, I will cancel my ATT account.
    I am ATT stockholder, I have ATT iPhone, I have personal 800 number, I have ATT home land line. ATT receives hundreds $$ monthly from me. This will all go.
    Get with it ATT. There are too many alternatives out there.

    Nick 6/6/10 11:53AM

  • What a fiasco!

    I've been with AT&T for over 10 years and am now looking for another provider. The transfer to Yahoo Mail is a disaster. My email sub-accounts did not transfer and I am unable to retrieve emails for my two businesses. I've tried everything found in the forums, but none of these fixes work.

    I've already opened new email accounts elsewhere to use temporarily and as soon as I can access my sub accounts, I'll be leaving AT&T.

    My elderly parents have an older computer that can't be updated with the newest software, including newer browsers. They can't even access Yahoo Mail. I've already set them up with Gmail accounts and will be moving them from AT&T after I move myself.

    Kathy 6/6/10 11:14AM

  • I haven't seen a large company destroy its business like this before. Since the AT&T-Yahoo email fiasco last week, I've been unable to access subaccounts (the most important ones to me). There is nothing that passes for customer support, except for electronic loops that never address this issue. What in heaven's name were these cretins thinking?

    After more than 10 years, this company is history with me. I've set up email through my own web site.

    I just hope I can retrieve some of the information in my subaccounts before bidding AT&T adieu.

    John 6/6/10 9:23AM

  • Dear AT&T,



    I have had AT&T e-mail for about 12 years and the recent move to Yahoo has been very problematic for me. I have had many issues but the current two have driven me crazy



    1) Cannot send e-mails with returen reciept

    2) Cannot save draft e-mails with attachments and re-use them to send to different parties.



    There are several more issues but currently these two are interfering with my ability to start a home business. I think that AT&T has dramatically hurt their image as a major internet force by giving up their customers and handing them over to Yahoo. In fact, I am now thinking of seriously dropping AT&T altogether. They really screwed up this time!



    very disatisfied customer!!!!!!
    .

    Anonymous 6/5/10 5:20PM



  • After many years with AT&T dialup and now with DSL considering broad band, my wife and I have ONLY used ATT.Net. With the totally bogus "Update", actually a merger with Yahoo, we cannot access sub-accounts, we have lost one address book and another has been compromised - many addresses lost. We are simply sick! Tried accessing via OUTLOOK following their example to the letter. Can receive but not send an email. We are in total darkness. If you want to wait hours on the phone, and I am NOT going to do that, you might get a cheap answer from a menu list - nothing personal about it and no help. One important email address can no longer be accessed - says wrong password - has been the same for years. Can't reset the password because that ID is not recognized. Lots of important emails have been lost and NO ONE REALLY CARES. Money has been made, money has been saved but let the user/consumer beware.,



    We are looking for a new email provider - any suggestions? We are considering hanging email off of one of our web accounts and forgetting the BIG guys all together. I can read just so many ads. There spam filters are not worth talking about.



    What say you? Are you happy? Are you ready to quit AT&T? Have you quit already? Please let me know. Thanks.

    Lert 6/5/10 4:18AM

  • Recent change to ATT.net combining with Yahoo is a disaster. Just spent 1-1/2 hours with the Indian phone support to get the incoming email server to work right with the Mac OSX Mail client. It had worked since 1995 the same way, but now it needs your full name and domain in the user id. Nothing in the advance notice about the change documented this.

    Most irritating that there's not even a place at ATT to complain.

    Anonymous 6/4/10 8:21PM

  • The migration to att.net with Yahoo mail is horrible. I have lost folders that I have had for a very long time.

    Their tech support telephone number is no longer working.

    Maybe a phone call to a federal agency is in order.

    Anonymous 6/3/10 9:14PM

  • There is temporary solution for the painful AT&T/ Yahoo email migration exercise many are apparently experiencing. With persistence, I successfully migrated my dial up primary email account to the AT&T / Yahoo email server. My excruciating problem was I could not also migrate an important sub account. After I logged onto AT&T Yahoo at http://att.my.yahoo.com/, Member Center would not give me access to MANAGE SUB ACCOUNTS. I kept on getting onto CHANGE PASSWORD instead when I selected ADD/MANAGE AT&T SUB ACCOUNTS. There is no way I am going to fool with my working password given the problems the new owners of AT&T email services are having. By accident today, May 30, 2010, I discovered the old AT&T mail server is functioning again! (Bonuses for all involved).

    Here is what is working for me. I am using Thunderbird. My POP MAIL SETTING is postoffice.att.net. , PORT 110 , USE SECURE CONNECTION never.
    For the OUTGOING SMTP SETTING go to Edit and for Server Name set mailhost.att.net , Port 25, and for User Name set your name. USE SECURE CONNECTION never (Important). You can still also get web home page http://my.att.net/access to your email too.

    Make sure your AT&T email address does not have Worldnet in it. R.I.P Worldnet. We will miss you. The service was great. Had it since you started it.

    I have spent about 5 precious weekend hours ending in my computer’s lobotomous condition: primary account email AT&T Yahoo and sub account AT&T servers. I hope AT&T Yahoo resolves these issues soon or its plan B. Uninvited change can be opportunity. Thank God our business does not use AT&T email.

    Anon 5/30/10 3:11PM

  • After a lot of time and effort I've finally been able to move all of my contacts to a new provider that seems to care about the service that it provides, unlike the current at&t-we-don't-care company.

    Last person out..... turn out the lights.

    Anonymous 5/26/10 7:14PM

  • I am unable to access my att email account except thru webmail. After I finally found someone on their chat page, he told me it was a problem with my ISP (Charter Cable). I told him I was having exactly the same problem with my mobile email and he told me to call ATT mobile. What a runaround. I guess they figure an action transferred is an action complete.

    I've had an ATT email account since the dial up days but I will probably cancel unless I can figure something out soon.

    Anonymous 5/26/10 12:17PM

  • What a horrible service now that Worldnet has been migrated to Yahoo. There should be people looking being fired after the shoddy job that was done on the migration to yahoo, I now hate yahoo and AT&T.

    I_HATE_ATT 5/25/10 11:00AM

  • ATT is charging more and you get less with no service. I filed a complaint with my AG's office.

    Bobw 5/14/10 12:05PM

  • What is going on with ATT Worldnet service. I can't access my email and it keeps sending me to my Yahoo account. I can't get anyone on the phone and was disconnected from their Indian call center. I will be putting a block on my credit card next. Only problem is where are all my email and folders and everything else I need for business ? ... I can't believe how shabby their operation had become !

    Anonymous 5/12/10 6:59AM

  • It's really beyond belief what AT&T has done to its longtime Worldnet customers. Like many, I am willingly paying a monthly fee to AT&T for a service which Google, Hotmail and Yahoo find profitable to offer for free, just because I want to have a dependable email service that I can rely on. Now I have been dumped into Yahoo and am paying for the same service Yahoo mail users get for free, just to have an att.net email address. I won't even get into the migration goat-rope, the phone numbers that don't work, the days spent on hold, or the new feature-poor Yahoo webmail interface. It must be nice to have a business with too many customers.

    HeyMikey 5/12/10 1:36AM

  • I tried to cancel for two hours to cancel my service and got the run around. I ended up with 8 difference ATT 800/866 numbers to call, and each time I was told that another number could help me. BRUTAL. I guess you can't do it on-line either. My final option was to have a merchant block put on my credit card.

    Anonymous 5/11/10 1:25PM

  • Ditto to all the AT&T complaints...i have spent HOURS trying to reach a REAL voice...I receive an AT&T statement in the mail stating that there is a credit balance...yet, we are being disconnected because our bill was not paid (I personally do not like to pay bills using a credit card...hmmm...this was not acceptable as there are no paper and/or email statements sent...hmmm) We have been worldnet and at&t customers since 1992...and AT&T phone use long before that...There is no AT&T phone service in our area...There is no person or number to call for JUST INTERNET SERVICE...and there are no instructions on how to transfer to the YAHOO connection...we have searched and searched...and also had a "chat"...but that person completely avoided the question as to how to connect to YAHOO....hmmmm....what in the world has happened to good ole AT&T?

    Anonymous 5/6/10 4:40PM

  • After years of pretty good service, AT&T provides quite horrible service. Their support can't be called bad, because it's nonexistent.

    Anonymous 5/4/10 8:42AM


  • Horrible customer service. Just clueless.

    I jumped through hoops and provided my credit card info for monthly billing by the new AT&T Dial, so that I would not have to convert everything to the excremental Powered By Yahoo e-mail system.

    Now, after having done that, each of my AT&T e-mail addresses received an e-mail from AT&T stating that I am going to be forcibly migrated to Powered by Yahoo in early June.

    I think that this is criminal fraud -- getting people to sign up for a service that has a monthly fee, and then immediately removing the one single element of that service that induced people to sign up for it.

    I am escalating this to my state's Attorney General.

    Anonymous 5/3/10 12:15PM

  • When Worldnet changed ownership (from ATT to YAHOO) they sent out an e-mail to dialup customers that gave a phonenumber that was only usable to DSL customers. CUTE!!! The "service reps" and I use the term jokingly, had no idea what dialup or DSL were, they just tried to see if your problem was listed on a sheet and they read back canned answers from the sheet. The migration from ATT to YAHOO ownership was supposed to be especially painless if you did it before the deadline. IT WAS NOT! My e-mail was cut off and I only got the correct number to call by dialing some ATT office in California.

    Now I had to cancel the credit card to which my account was linked. They sent an e-mail that my charge was refused. This was expected. The e-mail listed a telephone number to call. But the phone number was only for telephone customers, not internet customers. They supplied a link to their web site but their web site is ompossible to navigate - it just takes you through loops of the same pages. Click on "Bill-Pay" and ytou get asked what bill would you like to pay. Click on "Internet" and you get asked what question do you have about your internet service. Click on "Bill-Pay" and you get asked what bill do you want to pay. Get the idea?

    This is one horrible service. luckily tis summer I'm going with cable. ATT no longer supplies me with phone service and soon will no longer supply me with internet service. A customer since 1996!

    JohnInNJ 4/26/10 7:43PM

  • AT&T service and support is unbelievably bad. It's as if AT&T's objective is to drive away all customers. The latest scheme to push customers away from a service that was somewhat usable to something that takes away features that have been in use for years is just plain nonsense. This business, and I use that term with tongue in cheek, can be used as the poster child for everything that is bad in keeping cutomers or winning new ones.

    Mad_as_Hell 4/18/10 6:23PM

  • I had AT&T Worldnet service since 2001. It was excellent until recently when I was forced to migrate to AT&T Dial service. The new service is much slower and less reliable. I have trouble connecting whereas I always used to connect @ 49.2 - 53.3 kbps. Now I'm lucky to get a rare 42 kbps connection error free. They also screwed me over by not allowing it to billed any other way but on my credit card. They WON'T allow me to put it on one bill with my other AT&T services. When it was Worldnet that was no problem. Also customer service is a sick joke. They're all foreigners who are rude and can't answer simple questions. That or recorded message after recorded message. I'm sad to say but I'm done with them after nearly 10 years of quality dial up service. I'm going to try Earthlink and then Netzero if EL is no good. Cancel your AT&T services ASAP! They're crooks who force change for the worse then screw you over in other ways too. They get an F for FAIL!!!

    Anonymous 4/17/10 1:05AM

  • What are we suppose to do they won't answer the phone. I have been on hold for at least an hour. I have very critical mail that I really need to access and at the very least transfer it somewhere else. This is beyond ridiculous!!!!

    Anonymous 4/16/10 8:59AM

  • It seem now the migration link is completely jammed... I would avoid all contact with the "800-400-" number it hasn't work from the get go... call to cancel and back door the system just keep asking for supervisor s!! you have really get tough...I've got another account to do but I'm waiting until late evening to try
    ...I'll post later

    Yvonne from Troy 4/14/10 3:39PM

  • OMG!! DITTO!!! Hours and hours!!! The 60 minute wait time is a friggin' joke!

    Anonymous 4/14/10 1:47PM

  • I have been on hold for 3 1/2 hrs and counting. I have already did the conversion from worldnet.att.net to att.net. My bosses email was working fine until this morning. He has VITAL emails with various contracts that he can not access...OMG This is ridiculous. I tried calling in to ATT and was on hold over 45 min and was disconnect twice. Finally they directed me to 800-400-1447 and that is where I am still on hold....

    So dissatified 4/14/10 1:17PM

  • Absolute worst service in the world! Good luck trying to move your business and get phone/fax/internet service.
    AT&T is atrocious. No customer service. I have spent about 4 hours trying to get re-connected at a new loction. Transferred multiple times. Wrong numbers.

    mjnjdk 4/13/10 11:59AM

  • Someone reported they have been asked to change stuff once again... Don't do it! I have been targeted with a phishing scam that was incredibly sophisticated, telling me that with the transition on AT&T to Yahoo, I had to *reenter* my account name and password or service would be terminated within two weeks of the notice [I have the email if anyone is interested]. It's got to be a fake... we've already done that !
    Write me directly if you want, at: a@att.net

    a 4/12/10 5:13PM

  • I am confused about the last email I received on April 8th about my email service changing AGAIN on May 10. I did a conversion a couple of months ago and now this is a new email about yet another change. I do not know if I actually need to do anything manually myself for this last change or if it will automatically change without having to make some sort of change as I did the last time with my credit card and billing information. I am on my 3rd wait with 800 400 1447, and it is nearing the 60 minute mark again without any help.
    After the stress of the last move, I thought I was through with this mess, but it seems I just cannot wake up from this att.nitemare. Can someone that speaks English please help me before I need counseling????

    att.nitemare 4/12/10 3:38PM

  • I found the answer!!!
    I had to call Exec. offices though my att land line, under "you want to cancel" and demand to speak to a supervisor. I was connected and the person gave the following information

    go to www.att.net/attpby

    it takes you to a screen input your att.net email id (NAME [pulldownd menu] @att.net } and password

    The person walk me through with no problem the final screen will say you are activated then go to the Yahoo link to log in using the NAME@att.net.

    If you have more than one id you have to do it for all of them.

    Old email will move over but it will take up to 24 hrs.

    The person did admit that they dropped the ball on get the correct information out and in a timely matter.

    Good luck I come back here if you want to leave and information. I 'm not an IT person just plain hard headed about being push around.
    Good luck

    Yvonne From Troy 4/12/10 10:09AM

  • I HAVE N E V E R !!! E V E R !! HAD SUCH A B A D EXPERIENCE WITH A N Y COMPANY AS I HAVE HAD FOR THE LAST FOUR DAYS WITH ATT!! I LOST MY PASS WORD AND CANNOT ACCESS ANY HUMAN BEING THAT CAN HELP ME RESET MY ATT INTERNET SERVICE WHICH HAS BEEN DELETED. I'VE ENDLESSLY WAITED FOR HELP ON THE PHONE AND TWICE HAVE BEEN CUT OFF!

    A 40 MIN.CONTACT WITH SOME WOMAN IN THE PHILLIPINES WHO FAILED TO REINSTALL MY SERVICE. WE LOST CONNECTION AND I NEVER COULD GET HER BACK! MY BUSINESS IS SUFFERING BECAUSE MY INTERNET IS INOPERABLE. ALTHO ALL MY BUSINESS CARDS AND STATIONARY FEATURE ATT I AM GOING TO GET ANOTHER INTERNET SERVICE PROVIDER. WHOMEVER IS IN CHARGE OF THIS INCOHERENT, INEPT "CHANGEOVER " SHOULD BE FIRED!!

    WHY HAVEN'T EXTRA OPERATORS BEEN HIRED TO RECITFY THESE PROBLEMS! AMAZING, JUST AMAZINGLY UNPROFESSIONAL!!!

    john 4/11/10 9:43AM

  • I was on hold for 2 hours trying to get a real person. This is unacceptable. I never did connect to a person.

    Anonymous 4/9/10 3:41PM


  • Same problem here I have been an ATT.Net for years and the website clearly stated that you did not need to do anything if you did not have worldnet and you use webmail

    Anonymous 4/9/10 2:00PM

  • I am having the same problem. I can't log into my email account and can't get in touch with an technical advisor. If you have received and answer please let me know.

    brooklyncam 4/9/10 9:32AM

  • All of a sudden - after using my email several times on Thursday - we can no longer log into our email. ATT.net doesn't recognize our user ID or password. I am on hold with ATT.net waiting for 60 minutes. I don't dare to hang up. AND, don't know what else to do.

    Wise Woman 4/9/10 6:45AM

  • Like most of you, I've have the same challenges of reaching the Worldnett 800.400.1447 number.

    I persisted, through several channels, and tracked down a very nice and helpful Manager in the AT&T Executive Offices who provided me a website to migrate my Worldnet Legacy Account to DSL, of which I thought I did in 2009 when I transferred over (and have been paying for).

    Anyway, the whole process took 5 mins.

    www.att.net/pbyatt

    This site will walk you through the steps. You will need to know your ID name and Password. You will then create new security questions, and I believe one or two more steps. The account migration itself took about 20 mins. However, if you have alot of folders and alot of email the migration could take up to 24 hrs.

    Anonymous 4/8/10 8:50AM

  • I have a AT&T DSL account. When I signed up for the DSL account I was told I could keep my old att.worldnet e-mail address. I thought this was just for routing purposes so that I wouldn't have to change e-mail addresses. Now I can't get to my e-mail account. AT&T DSL support just refers me to the ATT Worlnet support number. AT&T Worlnet support never answers the phone. As far as I am concerned this is an AT&T problem. If this doesn't get worked out, I plan to find a new DLS internet, telephone and long distance provider.

    Anonymous 4/7/10 8:17AM

  • World.att.net did not my my email account to att.net, so I have had no email service for several days. Also, when upgrading from dialup to dsl, AT&T assigned a new email address, rather than use my existing account. This has cause nothing but problems. I have decided to keep AT&T as my ISP for the time being, but will use Yahoo mail. It is free and easy, and always available.

    Fed_up_User 4/6/10 7:55PM

  • ATT Worldnet suddenly dropped my ability to connect to them....I could only access my email, etc. if I went to the library or used someone's computer with a different provider. I spent over 5 hours on the telephone with them and just kept getting transferred to the same 4 people, who were nice, but useless.
    I now have Cablevision so I can get my email, etc. at home BUT I have to keep ATT so I can get email from people who don't know I changed services. I am therefore paying for two services, only because there is no connection to ATT Worldnet without Cablevision.
    How about a huge class action suit?

    Anonymous 4/6/10 5:55AM

  • Oh gee - after reading all these comments I am ready to end my endless call on hold (going on 2 hours). I have chatted for an hour and told to call this useless number. I have always had a love/hate relationship w/ ATT - no it is closer to a hate/hate relationship!

    ssgeorgia 4/5/10 9:15PM

  • Well I agree, I too have been with Worldnet since it started. Back in the days its was dial up only - and and in 2010 they are right back to dial up. I feel let down as a long time customer to have been treated like this, Who would have thought a large company like AT&T would 'fold', just goes to show you thy dont care about their customers. I hate to love my email address that I have had all these years!

    Joe 4/2/10 11:04PM

  • The transition to Dial was poorly done and underhanded. They never said in their instructions regarding migration that they would be asking for a credit card and to reregister for ATT. When I called to ask about this I discovered ATT's customer service is a joke. By that I mean the menu prompts do not work as intended, hold times 60 minutes plus, no managers to speak to, etc. Worldnet was an excellent service; Dial repeatedly disconnects me for "inactivity" despite that I'm supposed to have unlimited use. It offers no new capabilities; I think it was just a way to force customers to move to CC billing. I'm only keeping Dial for a time so I can shop for a new ISP. It's clear to me that ATT ain't what it used to be; management has contempt for their customers.

    bubba 4/1/10 3:48PM

  • I concur with the poor customer service. First of all you constantly get conflicting information that is if you are lucky to reach someone. I finally was told on 3/27/2010 just to upgrade to the ATT yahoo portal to keep my email address for life. I am going to another provider. The gentlemen told me to call back since I might have to update my settings. I have tried over several days for a total of at least 16 hours of hold time while working. Noone ever picks up. Can't believe that companies can provide poor customer service

    Bud1 3/31/10 9:01AM

  • Trying - unsuccessfully - over two full days to find someone at AT&T Worldnet to help me regain lost online access to my four email accounts following the forced migration to COVAD and Yahoo/ATT has been the worst business experience I have had in more than 20 years.

    I will in the future avoid any further business dealing with AT&T in any of its manifestations.

    Seneca 3/31/10 7:13AM

  • I've had ATT.net since worldnet started. I was an Executive level employee and wouldn't leave worldnet,....until now. I've tried to transition my account so I would NOT lose the information I have had for many years. This does not seem to be working. I've tried to call, email, continue the transition of the account manually (according to the instructions) and NOTHING is working. The wait time on the call is over 1 hour, and I think that is VERY LONG. No one that has been a customer of theirs should wait that long for ANYTHING. This has been a nightmare for most people during this time. I'm very unhappy with them.

    Former Executive 3/31/10 6:38AM

  • I've been trying for five days to get in touch with someone, waiting for hours to no avail. I am desparate not to lose all my email information and I DID NOT RECIEVE AN EMAIL REGARDING THE CHANGE> THIS SUCKS

    Anonymous 3/30/10 6:06AM

  • I have my account bloked for 14 hours and have being on hold for over 1 hour to be disconnected by a very unhelpful technician . only had bad experience with att.

    Anonymous 3/29/10 2:43PM

  • This changover is a nightmare. Like everyone else, the phone number given is of no use, and have spent over 2 hours on hold then was automatically disconnected. I have been with att for nearly 15 years and am ready to cancel the script. I have tried online chats and all I get is "sorry - this dept. can't help you - you need to call the (terminal hold) number".

    I have had att.net for some time now and all I want to know is do I still have to make a change? Will I lose all service? Does anyone know? Thanks flygirl

    flygirl 3/27/10 3:23PM

  • I too received an Email from ATT telling me that my DSL account would be dropped at the end of March. I checked into Covad's pricing and features, then compared them to others. I called ATT yesterday to cancel our DSL account; I waited for an hour and 15 minutes before "Robert" picked up my call. I told him I was cancelling and didn't want Covad because they were too expensive and slow compared to Qwest. He said "yes, Covad is not so good, Qwest is much better. Sorry you are leaving, but I understand. Here's your disconnect order number - your DSL account will be closed within 48 hours. Log into www.att.net/att.pby to keep your Email account active - it's free. Byebye - click."

    I then called Qwest - a Qwest account person in Arizona answered my call within three rings. I wound up going from a 1.5Meg ATT DSL service to a 7meg Qwest service and a free wireless modem (with free WiFi through the U.S.) for less than I was paying through ATT, or would have paid through Covad.

    Bottom line is that ATT service is truely the poorest I've ever experienced. EVER. I'm so glad to be done with them.

    Another unsatisfied ATT customer 3/23/10 4:45PM

  • Since my post of a week ago is the last prior to this, this site obviously isn't consulted much. However -- in case anyone wants to know: After SEVEN HOURS on an around-the-world tour of AT&T "customer service" reps, and one minute away from cancelling the whole relationship, I was connected with a bellsouth rep who knew what she was doing and who, in a few minutes, got me set up with a working bellsouth.net address. I had asked my first contact in the morning to do just that, and was told it couldn't be done. Did I see recently that the prez. of AT&T is the third-highest paid in the country, based on customer service???? GMWAS!

    letsgetthisoverwith 3/23/10 8:11AM

  • Was a good girl and made sure EVERYONE knew my new email address, preparing for the switch. Downloaded the new program, so far so good. Tried to find a local access # That's when the fun began. Kept saying I had an invalid area code. Say What!!! My state only has one choice. Finally got online and got a number that gets me online-hopefully it's a LOCAL access #. Now it won't let me retrieve my emails. When I try it boots me offline and I have to start over. Called the toll free # given in the migration stuff and it keeps giving me to DSL not dial up. Finally talked to a real person who gave me 2 other numbers to try. After an hour I was too P...ssed off to wait anylonger. Will try again. Obviously they are having massive issues with the changeover. Maybe we should all start looking for other options!

    Fed up in VT 3/22/10 4:05PM

  • Try to cancel the account.

    By phone: put on hold for 60 min and then connection is disconnected

    By internet: went to website for member services and when you try to cancel the account it says you must be logged in under member's name (which I was) and it never allows you to go to the page to cancel.

    By internet: tried to live chat. HaHa when I asked to cancel my account the live chat person said they could help me with my email. LOL

    Mail: sent request to cancel. Wonder if it will come back return to sender no such company??? lol

    I WILL NEVER ASSOCIATE MYSELF IN ANY WAY WITH ATT EVER AGAIN.

    bonniez117 3/21/10 6:48PM

  • Do not waste your time with 800-400-1447. The telephone prompts are a maze of deadends. Your call will be abruptly ended long before you ever get to the promised wait-time of 60 minutes to speak with a representative.

    You get a good feel of what it must have been like back in the USSR.

    Orphan 3/17/10 9:24PM

  • AT&T Worldnet is completely useless in facilitating the "migration" of Worldnet population to our new "AT&T Dial-up" home. They obviously gave the job to some remote branch mailroom staff to handle.

    I Googled and got this migration site that should cut to the chase. I say might because it told me I'd finished and they would send me dial-up software in 8-10 days.

    That was it, no Congrats you have sucessfully blah, blah... Then

    The following is the migration site address.

    http://help.att.net/migration.html?platform=none

    Orphan 3/17/10 8:06PM

  • Time to bring the jobs back home to America.

    With the real unemployment rate well above the 10% rate rather than what the kool-aid drinkers in Washington would have you believe, it’s time to dump those companies that take the jobs elsewhere.

    AT&T is a prime example of how its product and support can quickly slide down hill when it takes the jobs off shore.

    Was Dell not one of those that took the support jobs off shore and then brought them back because of their decline in sales? I am quite certain that for their business support side it ended up here in the USA because of an uproar by business. I’ve been out of business for a while so don’t know where it is now.

    Anonymous 3/16/10 10:06AM

  • Just started the "changeover" process about 1/2 an hour ago. Both the attpby addresses given in the "Action Required" notification came up with "no such address known." Looked at my e-mail page in webmail, and it appears my address has already been changed over from worldnet.att.net to att.net. Is anybody reading this who has made the changeover? Has my account already been changed over without my moving anything? I am on hold on 800-400-1447 but still have more than 60 minutes to go. Any cut-to-the-chase help greatly appreciated!

    letsgetthisoverwith 3/16/10 10:02AM

  • And now in one of the support forums, an AT&T Expert from off-shore is trying to explain how the customers are assigned a "CLASS" destinction and which "CLASS" pays what. CLASS A, CLASS B, CLASS C, CLASS D.

    Isn't that just SO "CLASSY" OF AT&T!

    Anonymous 3/16/10 9:35AM

  • I AM NOT ALONE! SO MANY PEOPLE HAVE BEEN ON HOLD "FOREVER" AND NOT SPOKEN TO A REAL PERSON. AFTER BEING ON HOLD MULTIPLE TIMES FOR CLOSE TO TWO HOURS; I HAD TO HANG UP; THAT IS WHEN THE BATTERY IN MY PHONE GAVE OUT!!!
    I HAD DIAL UP BEFORE AND SWITCHED TO DSL. I RECEIVED THE NOTICE ABOUT WORLD-NET AND THAT I WOULD LOSE MY E-MAIL. AT FIRST I THOUGHT IT DID NOT AFFECT ME AS I AM ON DSL NOW, BUT THEN IT SAID "YOU DON'T HAVE TO RETURN YOUR MODEM!!" WHAT??? THAT IS WHY I AM CONFUSED, NEED TO SPEAK TO A PERSON WHO KNOWS WHAT IS GOING ON, AND RECEIVE A POSITIVE ANSWER THAT I WON'T LOSE MY E-MAIL!
    WHAT IS GOING ON ?????????????????????
    I HAVE ALSO WRITTEN E-MAILS TO ATT ABOUT THIS WITH NO RESPONSE. MEMBER SERVICES.COM DOES NOT ADDRESS MY ISSUE. HELP!!!

    Anonymous 3/16/10 8:55AM

  • AT&T sucks. What more can I say. Same problems as everyone else

    hatesatt 3/15/10 3:53PM

  • absolutely agree. press prompt 5 add a new service. immediate answer, though they have already hung up on me three times. I keep insisting. I am only doing this because my email account name is important for me to keep. I would not choose this company every for any other reason than being bound to it.

    Anonymous 3/12/10 1:36PM

  • At first I was worried that my e-mail account might end because I kept getting the message that ATT would close it 3/31/2010 if I did not make changes that I should have been informed of in a previous e-mail from ATT. I didn't get a previous e-mail so I tried to contact the company to find out how to make the change they wanted so my e-mail service would continue. I have spent hours trying to talk to a human. There is a 45 minute wait at the help number and an endless robotic phone menu to go through. Then when I did get to talk to a person I was transferred 3 to three other people the last of which hung up on me. So NOW it does not seem like such a big deal to lose my e-mail. ATT customer service is LOUSY. It STINKS and customers should be leaving in droves. I will be leaving--for sure. I finally found the info I needed in a complaint written by someone else. FYI the email accounts can be updated at www.att.net/attpby. Now why can't the company just include that in the message that the e-mail service is ending?

    Anonymous 3/11/10 2:05PM

  • I agree with all that has been posted. This has been the Horrible service possible. After two weeks of trying and getting the recording that there would be a 60 mins.wait,
    I waited 90 mins. and still nobody came on line. I finally pressed the number for setting up a new account and got someone right away. I explained the situation to him and he connected me to someone else who gave me www.att.net/att.pby and also told me to call 1 866-722-3425 if that didn't work.
    I can not believe a company like ATT can treat clients like this! Is there any government agency that we can report this to?

    Anonymous 3/11/10 10:20AM

  • An open letter to Worldnet CEO:

    Subject: Extremely Bad Customer Service

    To Mr. Randall Stephenson – CEO Worldnet Services,

    This message is to express extreme frustration by myself and many other Worldnet customers.

    Many, but not all customers of Worldnet received e-mails announcing the demise of Worldnet, and that those customers that still wanted to continue with AT&T would have to migrate their existing service to the new AT&T/Yahoo portal.

    What followed and continues to be the case, is a quagmire of confusion concerning procedures, directions, and misinformation provided by AT&T support. And I use the word “support” only in the since of what should be, not what really exists.

    AT&T websites describing the procedures contain links that don’t work, software that doesn’t work, and a forum that is not properly and adequately staffed for this type of conversion.

    Many long time customers are becoming so frustrated with the process that they are dumping AT&T as a provider. As a customer for more years than I can remember, I would hope that is not the purpose of such extraordinarily terrible service.

    As a retired Bell employee I see a world of difference in the way that AT&T is viewed now versus when I first hired or even when I retired. I was an employee when AT&T was busted up into the baby bells, but never saw such acrimony toward the company as there is now.

    I contribute much of this to the huge mistake of moving customer support off shore. If you can get a live person to talk with, much of the time they cannot understand you and vice versus. If you have a question that is not in their flow chart of answers they are lost. They just don’t have the knowledge and experience to think outside the box.

    I have been on hold for Worldnet support for 85 minutes up until this point, to get a couple of questions answered concerning this migration process. During this time I have taken a few minutes to start looking for a new service, as I doubt that I can continue to put up with this level of extremely bad customer service.

    About the questions that I am trying to get answered via phone….. I posted them on the support forum, but the AT&T Experts that occasionally show up in the forum seem to be ignoring them. These are similar questions that someone else posted today, but again seem to be ignored, even though the “Experts” make their presence known by posting one or two messages on something else. The answers to these two questions would clear up considerable confusion for myself and many other users.

    Something else of considerable confusion. The first announcements for the demise of Worldnet service stated 3/15/2010 as the date. A subsequent letter that I received states that the date now has been extended to 3/31/2010. This letter is dated March 1, 2010.

    But the AT&T Experts in the forums are still spouting 3/15/2010. So which is correct? This is quite typical of what is happening concerning getting the correct documents, procedures, and answers to the customers.

    If you would take a few minutes and look through the postings on the AT&T Dial/DSL Forum you can easily see the level of frustration of existing and past customers.

    http://www.att.com/t5/Email-Internet-and-Security/ct-p/Email_Internet_Security

    Unfortunately, you will miss the postings by some ex-customers that left with their parting thoughts, as several have been deleted by staff. Too bad they don’t use that time to provide better support.

    My final words…. as a Bell manager I was involved in and was responsible for many conversions and cutovers during my career. Top priority for any and all of those processes was customer satisfaction and service. In fact, if the customer even knew that a conversion took place, other than via the media, we were extremely disappointed in our completion of the project. I don’t see that as the case here.

    I’m very disappointed and frustrated and hoping that someone in AT&T actually cares.

    By the way, every time I get a notice from AT&T that they are going to “enhance” my internet experience, I cringe. Past experience tells me that I’m going to have slower service, a whole lot more advertizing on my web pages, and a whole lot of other stuff cluttering my web page.

    Chuck 3/10/10 4:19PM

  • With regard to the migration from ATT Worldnet to ATT Mail, it has been nearly impossible to reach customer service. Waits are over an hour.

    Anonymous 3/8/10 10:07AM

  • They knew this transition would increase their call volume, so why are people holding 50-60 minutes to get through. I work, who can hold that long in their office. I may have to bite the bullet and give up my att address that I've had for a decade.

    Frustrated 3/8/10 7:29AM

  • All these comments make me smile... not that they are funny by all means... lets just put it is this way.... all the pl I spoke to at ATT&T were polite and friendly... but I do believe noone knows what they are talking about:
    1- Took seven pl to get my billing address correct.. ( I do hope they got it right now.. since they owe me money not the other way around heeh)

    2- Since the house I got the service put (phone and wireless internet) is my second home used mainly in winter, i was there for only a month so I asked the to be put on hold. This was last week and they gave me a Confirmation number... guess what it was never done!

    3- Every person i spoke to for the services and I spoke to many..... gave me all a different price for these services...

    4-After coming back home I received their bill.... statement and honestly I am still wondering now how the post office got this statement to my home even the area code was wrong and the province (By the way I live in canada and my winter home is in Florida)

    5- the amount on the statement was totally a surprise but I payed them just the same.

    6-Before I left I was told to open an account with them I had to send them a fax with my passport (photo copy) and driver's lic. which i did.. they were suppose to call me in 24 hours... I called them three days later since they did not call.... I was told that the faxes had been down for two weeks ! eheh........I was told to send the same thing plus a copy of my social insurance number to another fax and he would call me as soon as he got it.

    I forgot now who called if me or him but there was a problem... do not forget pls I am canadian and therefore all my documents are canadian.... I was told that I had the same social insurance numer as an American ho had passed away.... and this is the reason why they owe me 50.00$ they asked for a deposit since they made me understand I was not a good credit risk (strange that FPl the elect. company of Florida felt I was a good credit risk....

    I was told for the suspension a certain price and then it changed... finally after having been on the phone with them since monday... Wednesday I asked that everything be cancelled that Icould not continue being with them on the phone all these hours.... immagine if I was paying long distances??? thank god I have a service that makes me pay 25 cents a call!!!!

    All in all.... I do not understand how such a big company can work so badly..... I swear I must have spoken to pl from all the states in the usa....and everyone made one mistake after the other.. though I cannot say they were impolite with me.... but the service is terrible... noone says the same thing.... the prices change from person to person.... strange way to work a company!!! too bad



    NicePersom 3/6/10 10:06PM

  • I know what all of you mean. But I havent had a complaint since they stopped billing me more than 9 months ago. I want to share the tale to let you all know that this big guy is getting a small come-up-ance.

    In February of 08 I moved from one town to another. It was a minor move really. I just moved from the a rented trailer in a bigger town to the mobile home I had bought in a smaller town.

    I contacted AT&T before the move to arrange for the service to be moved. It took three attempts and I was without service for 2 months even though I contacted them more than 3 weeks before the move.

    Everything went smooth until a natural disaster destroyed the mobile home I had bought and I had to again move the service. It took another two months to get the service on and I was ready to move back to my previous location a month later.

    And here is where it gets interesting. When I called to have the service moved I inadvertantly gave them the wrong zip code. That caused quite a stir since the gps could not recognize that my home was not in the zip code I had given them.

    To make a long story short...these idiots sent their service guys to my temporary apartment 4 times to hook up my service before one of them actually called me to ask why I wasn't there. When I explained the situation he was more than happy to come and hook me up. Why the other 3 service guys couldn't have done that I do not know.

    When he finally arrived it was 3 months after my move. He hooked me up and even sent a service guy back by to bury the new cables. However, when two months went by and I still hadn't received a bill I got worried and called AT&T. It took me more than an hour to get to the correct service agent but when I did I learned that the bill had been returned as undeliverable because of a faulty zip code.

    I was infuriated because I had verbally changed this with agents 4 times. The lady I spoke with got very snotty and said that they had already shut me off and that I had to pay the bill to be turned back on. My exact words? "OH Really! Well if you idiots ever figure out where I really AM and actually DO turn the service off...maybe I will pay the bill to have it turned back on...but not likely" and I hung up.

    I haven't received a billing at my new home and have had service since May 09. POWER to the PEOPLE!

    Anonymous 3/2/10 12:49PM

  • Mon March 1 10:00 pm The agent ID DLKAURR05 was very RUDE and Disrepectful towards me ,which I requested permission to speak with her supervisor.And she denied my request ,put me on hold and I waiting over 1 hr and then was disconnected.Not to mention the wait of over 47 min just to speak with a rep...She also gave me a bad web address to contact about this issue...I hope someone gets in touch with me about this matter.

    Please Give me a break 3/1/10 9:29PM

  • I've spent over 6.5 hours trying to clear up a billing error with ATT Worldnet. My cable company supplies me with my internet access. I was told I would be charged $7.95/month to keep my email accounts. My credit card was charged $15.95. No one can direct me to the correct department to clear up this problem. I'm going to get free emails with gmail.com and cancel ATT Worldnet. Then I'm switching my phone service to Verizon.

    annonomous 2/23/10 7:25AM

  • Yesterday, I called the 800 number and waited 2 1/2 hours for someone to answer. Apparently, on or about March 8th, I am going to lose all my email information. The person I spoke with tried to be helpful, but what he told me appears to be incorrect. THIS IS THE WORST SERVICE I HAVE EXPERIENCED IN MY LIFE. I have had worldnet for about 15 years and am quite upset about the likelihood that I will lose my email address.

    none 2/23/10 3:41AM

  • I tried to inquire about an E mail about disc of my ATT worldnet account. Dialed 1-800-400-1447 multiple times getting queue recording giving 1hr to 30min wait.
    Retried again this am, waited 2 hrs listening to the queue. Tried other suggestions with no results other than getting hung up on.
    DJR

    Anonymous 2/22/10 1:21PM

  • I have been am ATT Worldnet user for over fifteen years and now after years of paying for my email address and personal web pages they (ATT) tell me they are cancelling all personal web pages and that I must transfer my email to a new ATT entity. These folks are truly clueless. Long waits for help if it ever arrives, tech people who don't have a clue about Uverse, Worldnet or much else and a F^&* You attitude. Disgusted and considering dumping my ATT stock along with legal action.

    Anonymous 2/18/10 6:49PM

  • I have now been trying for several months to make sure I maintain my att email account during this absurd "switch over". I have called and called, made a trip to the local att store - no help there. Long delays, hang up's, clueless people, same old song and dance. I am a Realtor and have had ATT email for 13 years. If I cannot somehow transfer this I am going to lose massive amounts of business. My question is who has the class action lawsuit? I should have stuck with yahoo years and years ago. Instead I have been paying for their service that may now vanish into thin air. Whatever you do don't EVER att for anything that matters to you!

    Kate Matteson 2/18/10 12:53PM

  • Totally complete lack of any kind of customer service help. On hold on telephone 3 times over 15 min. each time and got dropped call on each...(using land line phone...not cell)
    There is no help whatsoever with this company.
    Very unfortunate since the ATT name goes back in history with good reputation...
    SOOO SORRY THAT IS NOT THE CASE ANYMORE!...THIS COMPANY SERVES NO ONE AND AGGRIVATES CUSTOMERS AND SHOULD NOT BE SUPPORTED BY ANYONE ANYMORE!

    dalebill 2/17/10 9:13PM

  • The worst service I have ever experienced.

    R. Briggs
    Fairbanks, Alaska

    Anonymous 2/16/10 1:05PM

  • I agree with the other comments. Receiving service from AT&T is terrible! Long holds, people who can't understand what you are saying, being directed to the wrong service, disconnected. With this kind of service, we should all be getting free phone connections. And it's been like this for 2 years at least!

    Illinois 2/13/10 8:37AM

  • Customer Service Department - Representative from India was completely rude and ended up hanging up on me.

    vanessa5618 12/30/09 2:44PM

  • I AM AN EXISTING CUSTOMER, OVER 8 YEARS, AND THEY CAN NOT FIND MY WORLDNET ACCOUNT. I ANSWER ALL THEIR QUESTIONS AND THEN THEY DIRECT ME TO THE WRONG SERVICE. THEY TELL ME TO CALL 800-400-1447 AND TRY AGAIN, EACH TIME I TRY CONNECTING THE WAITING TIME IS JUST UNBELIEVEABLE. AFTER HOLDING ON FOR AWHILE, LIKE ALL THE OTHERS I HANG UP. IF I HAD A BUSINESS AND MY CUSTOMER SERVICE DEPT OPERATED THIS WAY, I WOULD CLEAN HOUSE WITH THEM. THIS IS NOT CUSTOMER SERVICE BY NO MEANS. I GUESS YOU GET WHAT YOU PAY FAR WHEN YOU OUTSOURCE. SOME OF THE PEOPLE, I COULD HARDLY UNDERSTAND AND I LIVE IN EL PASO. I BELIEVE THAT IF I TRY AGAIN SHORTLY AND CAN NOT GET THROUGH, I AM GOING TO CANCELL THIS AT&T SERVICE. THIS IS JUST UNBLIVEABLE.

    Anonymous 12/22/09 10:41AM

  • I just hung up after 48 minutes of silence interrupted by "please wait". It worked, I hung up! Is this rediculous or what?

    gw 11/27/09 10:19AM

  • Recently I got a phone call "from AT&T" saying that my credit card was expiring and I needed to updateit . However the caller gave the wrong expiration date, so I thought it was a scam. Anyway, I pay my monthly bill by check, not by credit card .
    Today I got a letter from AT&T telling me the same thing. I tried to call and get a live person to talk to, to explain the situation, but was not successful.
    Ray Mcdonald

    fud2468 7/13/09 12:01PM

  • I was put on hold for 67 minutes then cut off.

    Michael A. 12/9/08 7:50PM

  • This is totaly ridiculous! I have been on hold for 67 minutes. Does ATT not have any live people?

    Anonymous 10/2/08 3:18PM

  • I called 1 800 400 1447 asking for tech support. I have been hold for the last 48 mins. When I got a live person he was looking up my info and I got disconnected. I only want a PPPOE # to connect a wireless router to my dsl modem.

    mn 8/21/08 3:13PM

  • Submit your comment >>
  • After the past two years of horrible customer service, I had enough. I called in with the plan on cancelling my plan and service. I asked to speak directly with a manager because of my frustration. The problems I was experiencing was a high bill, a phone that wouldn't work when I needed it too and a lousy experience everytime I called in the past. The BEST customer service manager happened to take my call. His Name is DEREK HART. You should ask for him. After hearing all my complaints, he apologized. He said he needed to earn my business and this was how he was going to do it. He cut my bill in half. He signed me up for the less expensive unlimited plan, and he tacked on a $75 rebate to my account if I wanted to upgrade to fix my existing Blackberry. I was almost in Awe... He did exactly what he needed to do to gain my business back and I am thankful somebody was paying attention in customer service class. I wasn't asking for much; just to be treated like a human being and not another payment.

    RWCf150 3/23/10 6:04PM

  • The Worldnet transition to AT&T dial up is a case poor communications by the transition support. My rating is almost positive, but very time consuming. I gave up the 800 support and tried the "chat" support. Slow but I got my answer.

    Elion 3/11/10 9:23AM



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