AT&T Worldnet

Customer Service Ratings and Comments

AT&T Worldnet is ranked #193 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.40 out of a possible 200. This score rates AT&T Worldnet customer service and customer support as Terrible.

NEGATIVE Comments

7 Negative Comments out of 7 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 7 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

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Customer Service Department - Representative from India was completely rude and ended up hanging up on me.
vanessa5618 12/30/09 2:44PM
I AM AN EXISTING CUSTOMER, OVER 8 YEARS, AND THEY CAN NOT FIND MY WORLDNET ACCOUNT. I ANSWER ALL THEIR QUESTIONS AND THEN THEY DIRECT ME TO THE WRONG SERVICE. THEY TELL ME TO CALL 800-400-1447 AND TRY AGAIN, EACH TIME I TRY CONNECTING THE WAITING TIME IS JUST UNBELIEVEABLE. AFTER HOLDING ON FOR AWHILE, LIKE ALL THE OTHERS I HANG UP. IF I HAD A BUSINESS AND MY CUSTOMER SERVICE DEPT OPERATED THIS WAY, I WOULD CLEAN HOUSE WITH THEM. THIS IS NOT CUSTOMER SERVICE BY NO MEANS. I GUESS YOU GET WHAT YOU PAY FAR WHEN YOU OUTSOURCE. SOME OF THE PEOPLE, I COULD HARDLY UNDERSTAND AND I LIVE IN EL PASO. I BELIEVE THAT IF I TRY AGAIN SHORTLY AND CAN NOT GET THROUGH, I AM GOING TO CANCELL THIS AT&T SERVICE. THIS IS JUST UNBLIVEABLE.
Anonymous 12/22/09 10:41AM
I just hung up after 48 minutes of silence interrupted by "please wait". It worked, I hung up! Is this rediculous or what?
gw 11/27/09 10:19AM
Recently I got a phone call "from AT&T" saying that my credit card was expiring and I needed to updateit . However the caller gave the wrong expiration date, so I thought it was a scam. Anyway, I pay my monthly bill by check, not by credit card .
Today I got a letter from AT&T telling me the same thing. I tried to call and get a live person to talk to, to explain the situation, but was not successful.
Ray Mcdonald
fud2468 7/13/09 12:01PM
I was put on hold for 67 minutes then cut off.
Michael A. 12/9/08 7:50PM
This is totaly ridiculous! I have been on hold for 67 minutes. Does ATT not have any live people?
Anonymous 10/2/08 3:18PM
I called 1 800 400 1447 asking for tech support. I have been hold for the last 48 mins. When I got a live person he was looking up my info and I got disconnected. I only want a PPPOE # to connect a wireless router to my dsl modem.
mn 8/21/08 3:13PM

There are currently 0 Positive Comments for AT&T Worldnet.
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Contact Information

Customer Service
800-400-1447

Complete AT&T Worldnet customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

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