Academy Sports and Outdoors Customer Service

My favorite shopping store. After press on employees fired for chasing a thief for stealing a firearm. Spent my last penny with you. Pro Bass in Gainesville Florida is closer, no need to go to Valdosta.

Don't bother doing a Curbside pickup order at the Academy in Edinburg Tx on Trenton. Manager Brooke and employee JR can careless if they have 5 vehicles checking in, calling or waiting outside in their vehicles for someone to assist them. The store has no door greeter and no employee at the customer service counter. Myself and 5 other customers stood by the customer service counter waiting for someone to acknowledge us. To the general manager Rolando Flores maybe it is time you step up the customer service at your store. You have plenty of upset customers to give you a reason to be at the store at 6pm. This store is out of control. Each and every one of us called the store in hopes to have someone answer the phone. We tried every department and had no luck!

A sensor was left on a pair of shorts. We didn't beep on the way out of the store. 2 days later we realize the sensor was still attached so I had to drive 10 miles both there and back so 20 miles total out of my way to get the sensor removed.

have a complaint against the Academy in San Antonio Texas of I 35 south. I called numerous times within two hours at least 10 times to see if they had any Texas Rangers merchandise. No answer whatsoever in the main number , nor departments, so we decided to just drive into town as we live 30 miles south of San Antonio in Floresville. We don't like to drive a lot as we are elderly seniors, but wanted to buy some Texas Rangers merchandise as we are huge fans! When we got there, around noon today on Friday 11/3/2023, they told us they didn't have any merchandise of Texas Ranger in San Antonio academies, but we could order online! Of course, I was so disappointed that I could have found this out if someone had just answered my numerous calls earlier from 9am-11am and not drive to and from wasting gas and our time! I asked the clerk if I could speak to a manager as I wanted to know why their phones weren't working this morning. I spoke with the gentleman and did not get his name, to find out why no calls had be answered at his store with all the attempts I made! He said that retail has changed in stores and apologize for the inconvenience. When I asked for a corporate number to call to complain, he gave me a customer service number and no one answers that number as well. I then called the other two Academy stores in San Antonio, one off forum, and the other one off Golden canyon, and both places answered on the first ring, therefore this tells me it is an in store issue with only this Academy store! I am proud to live south of San Antonio and proud of my southside stores, but do not understand why this Academy could not answer my calls within two hours with 10 attempts I made yet all the stores on the northside answered on my first call. This was totally uncalled for and as a customer I am very dissatisfied with my Academy store that I no longer will be shopping at, thank you for your time and God bless.

I just wanted to comment on a purchase I made I bought a woman's Magellan fish shirt. And on the price tag you have designed for women and that it is a woman shirt but you have a picture of a man fishing on the shirt tag . in my opinion if you respect women, and if you should have a woman on the tag maybe a professional fishing woman.

They were less than helpful I paid my bill off in full And ask them why I got a interest charge he told me I didn't pay all the interest so how did any of the interests get put on there if I didn't put it on in the 1st place he said I had to add it I didn't add anything when I paid it he said not in pay at all To me that is crooked I hadn't canceled my car and I'll never use Then again

First let me point out that the 4000 Preston Rd. Location is very dysfunctional and completely disturbing. There is rude, nasty, harassment and disrespectful employees. I was sexually harassed by a team lead boss and then cussed out for not entertaining him. I feel that a few of the employees are being treated unfair and there need to be some organization and new management because apparently these ones don't have time or care about anything going on. It's a sad sight

One of the worst customer service experiences ever! I made an online order, and as soon as I hit submit I realized it was the wrong size. I immediately contacted Academy customer service, and they said I could not modify the order. All they had to do was change the Nike shirt size from medium to large. I explained that this is a Christmas gift, and I wouldn't have the time to do an exchange before Christmas. The customer service agent stated, "I can't help you because you ordered the ordered the wrong size. It's your fault." (Literally, those are the exact words she used.) And then she hung up the phone.

I WILL NEVER DO BUSINESS WITH THIS JOKE OF A COMPANY!

When you depend on extra money for a single income family and then the company all of a sudden takes your hours that is real sad. I have a full time job but only get paid ever so often and rely on paycheck at Academy Sports. I only work weekends and was doing great up to this year 2022. I work hard and show up for my shifts and do my job. I matter of fact is and still is their best sales associate especially in the grill section. I was told thos year check if we have the budget to schedule me then it was check your schedule. I have made contact and was told all is good so I could get scheduled but no results no schedule. Pretty sad ladies and gentlemen. I suggest anyone who wants to work here not because you will get the same garbage. We had great managers in 2016 now they are not good at all. Shame shame shame. So sad. I like working there.

Ordered 2 girls bikes online. Received confirmation the order was received and the bikes are shipping. 24 hrs later I get a cancellation notification on one of the bikes. I call customer service. They say the bike is no longer available. (yet available in stores) I do not understand why they could not take stock from a store and ship it. I am sure FedEx delivers to the store. Anyway, I was told no other 24" girls bikes were available. As this is an Easter gift, I was forced to order a 24" Boys bike because I was told no 24" girls bike was available. (Not true, they had a few listed)
So, I track the 1st bike I ordered and the tracking number is not working. No bike can be found. I have spent several hours on the phone, emails and texts. I get an email telling me they will give me a code for 10% off up to $20 on my next purchase! I am NEVER ordering from these guys again. How is 10% going to make things better. Customer service means nothing to these guys.

On 10 Aguast 2019 I was inquiring about purchasing a sales item. I found out it was not in stock. I had also considered doing a price match at another store if need be. I purchased several items but the item I also wanted to purchase was NIS. The Firearms department at the Sandhill, Columbia, sc location was out standing in every aspect of helping me locate one at another store. At this point the route was rapidly down hill on a greased rail road track. The Broad River store did not bother to answer a phone during a 4 hour time period before I have up trying to contact them. The Sumpter store did a little bit better. They did not answer calls from the Sandhills store and I used the same number to call on my own. At last it seemed that someone answered the phone, I heard distant voices as I was disconnected. I immediately redialed only to find out that all calls were being directed to an answering machine. Same thing for the next three hours before I gave up on them. I was only trying to save driving time and it just did not work out so I could make the purchase if the store actually had not sold out on the item. Most strongly recommend eliminating a cost factor while you save $$$. Get rid of the telephones so you do not have to pay for something you do not use. Hire adequate staff so you can actually provide service to your customers. Close the stores in this area because they do not want to sell an item listed as being on sale and of course they have none in the display case for the past 6 days. When operating my own business the first thing to happen would be the supervisors invited to attend a friendly conversation. If that did not produce satisfactory performance, pink slips would be passed out starting at the top and working my way to the bottom to replace any deadbeats that do not treat people nicely.

I arrived at the macon ga store on August 3, 2019 at 9:33 pm. We were met at the front door by a heavy set female named 'Quad". She said, "we close in 18 minutes no questions asked." During my stay, she made repeated announcements saying, "bring your items to the front. We are closing in 15, 12, 9 minutes. There will be no exceptions!' REALLY???? I understand they want to go home. However, not even a welcome or a thank you after I spent $100. Worst customer service EVER!! I will definitely share my experience on social media.

The manager name jessica was abusing her power against me & her employee the poor looks like she was new & she was threatening her employee like trash the store is # 221academy

I had the worst customer service that I have ever had in the Baton Rouge store on Airline Hwy.
I went to the store 5/20/18 looking for a rocking sling chair for my grandson's baseball games. I had went to the Hammond store on 5/18 and was told the Baton Rouge store had them. I looked all over the store for the chairs and could not find them, I could not find anyone to help me either. I went up to the front of the store and asked the man at the front door if he knew where the chairs were, he was rude and told me there was someone in Camping and Fishing that could help me. I did finally find someone to help me who was not helpful at all and rude. He said rudely he did not know why I was told they had some in stock because the store has been out of them for over a week now. He didn't bother looking. I then go to the front to check out with my Daughter who was buying some sunglasses. None of the registers had lights on but there were 3 registers with cashier's and customers in line. We got in line behind one customer. When the cashier finished with that customer she left and started walking towards the door, she turned around about 1/2 to the door and looked right at us and kept walking outside. I have never in my life had such horrible customer service. I will never shop at that store again. And if there is another sporting goods store around I will never shop at another Academy again if I can help it. My grandson plays baseball and we get all his things from Academy. It's a shame customers are treated so poorly.

Dear Sirs: Recently, cabelas revoked, the 5% discount for veterans, on firearms, and ammunition. I believe that Academy, can pick up, thousands of cablelas club members, if they institute a similar program. I look forward to a positive response, and advertising, which will bring you thousands of new, faithful customers! Thank you, Henry Moret-Sosa, proud American Veteran.

I will never purchase from them AGAIN! Customer Service is AWFUL!!!!!

First this was hard to find a place to write to you. I went to the store in Humble Tx. To find ping pong table. The table we wanted was not in stock. We asked the associate over that particular area of when did they expect the next shipment? His response was "I could not tell you". Next we asked could he maybe find out? He said "nope". We then asked if we order it online could we pick it up at the store to avoid the shipping cost? He said, " no". Needless to say we went to "Dick's Sporting Goods". They priced matched to your everyday low price. All I can say as a shopper at your stores for over 40 years I have never been more disappointed in Academy than I was that day. Every company in the retail industry has free in-store pick up. Also, what retailer can not tell you when the next shipment of any item is coming in. I am not saying am a never coming back to Academy. I will always shop with you folks, my fear is that your failing to keep up with the times. Please take not look at competition and what other retailers are doing you falling behind.

I ordered an item December 7 for a Christmas gift. As of December 21 I have not received it. I have called Customer Service and waited over 30 minutes for a representative and never got one. I tried ONline chat, same story. What is a customer to do when they can not contact Academy about a purchased order??? I have had the same thing happen with two other companies and the problem was immediately addressed with less than a 5 minute wait time to talk to a representative.

I attempted to place an order on 12 December 2017. I made it through the shipping and billing portion with no issues. Upon arriving at the review order' tab, I was prompted that my order could not be completed and to contact my bank. I called my bank and was notified that my card was charged THREE times. By this time, I'm extremely confused because the order neither went through on my end nor did I receive an order confirmation number. I'm currently deployed and there's a huge time zone difference. I had to wait until the wee hours of the night to call back to the states and get this issue straightened out. I waited on hold for 46 minutes before my call was answered. I explained the issue to the representative that took my call. She took ONLY my name and said that she would be back with a solution. Please be mindful that I never received an order confirmation number or email and the number showing up on her caller ID does not belong to be since it was being routed through an Air Force base on my behalf. She placed me on hold for another 15 minutes and came back with absolutely NO information. Had she asked me to verify the phone number or email address used when I attempted to make a purchase, this 15 minute wait could have been avoided. As I'm sitting here looking at pending transactions on my bank statement (THREE to be exact), she tells me that my order never went through and Academy doesn't charge your card until your item ships; these charges were simply inquiries'. Inquiries????? While I understood the message she was trying to convey, that didn't explain the three charges I was physically staring at. The representative then asked if there was anything else that she could assist me'¦.ummmmm YES lady, I still want to place my order but your website keeps denying my payment while continuing to take my money. She then puts me on hold and transfers me to another department that can help me order over the phone. After an hour (1 whole hour) of waiting, I finally hung up. That was piss poor customer service and after staying up until 2:30am my time, I got absolutely nothing accomplished. I just wasted 2 hours on the phone only to be back at square one again.

I received one of your rocking lawn chairs and the seat has not held up. The seat has ripped on the left side of it. The chair was really comfortable but I wouldn't buy any more due to it not lasting.

On May 16,2017 I visited Academy Sports & Outdoor @Arlington, Texas looking for a particular
exercise ball which I had a picture of given to me by my Trainer which he had purchased at this store the week before. The salesperson, with the aid of the Night Manager, told me they no longer carried the item and had not received any this year. They sold me a volley ball which they assured me would work for me. My Trainer said it was too big and too firm for our use. I returned the ball the next day and proceeded to find the ball I was looking for. Diane was most helpful and immediately took me to the isle where it was located. I appreciate Diane's kindness and assistance. Lucy Cleaver, Arlington, Tx

I ordered a treadmill from Academy online. During the purchase, I received free shipping and all seemed well. My treadmill arrived in a timely manner however, the delivery driver wouldn't bring it up to my apartment unless I assisted him. What was going to happen had I refused to move a 150+ lb treadmill up two flights of stairs because the delivery company planned poorly. I brought this up to a customer service rep via the 800 number. The woman told me that wasn't academy's fault because they contract out delivery. After repeated attempts online and via 800 number, I found out that Academy contracts out to Ceva, who then contracted out to a local delivery place. Where's the accountability and standards? I got told, your email will be forwarded and we will look into it. Well, moving on, I open the box....it requires two people to put together. I wasn't aware of that when Academy offered Assembly assistance. So I asked about that, another $82. Since the delivery to my parking lot wasn't up to my satisfaction Academy said they'd split half of the cost for assembly before tax, so $37.50, or I could return the product for a full refund. Really? Why not pay for the assembly in full? You'd rather lose $500 and a customer vs paying for assembly and putting up information on your website to inform customers why delivery is free? This is the worst experience. I'm staring at a box with a treadmill I cannot afford to put together, but oh, yes, I was offered a 20% off future purchases promo code. I mean really????

I am a regular customer of your Katy store. I, along with several other mothers, all new UH moms, are disappointed with your amount of UH spirit wear. My son will live on campus and his other 3 suite mates are all Katy kids, all honor students from Taylor High School, and all chose UH over other acceptances from TAMU and UT.

UH is on its way up - way up - and we, along with many others are proud of the institution. We feel you need to give it more respect and make your selection more equivalent to the maroon and burnt orange. Red is a powerful color!

I hope you truly take this under consideration and work toward a better selection.

Teresa Massingale

The absolute WORST online merchant I have EVER dealt with! I make over 90% of my non-food purchases online and have NEVER seen such DECEITFUL practices.

BEWARE! Here's the trick Academy.com employs regarding item stock status:

*** In Stock Online: Usually leaves warehouse in 1-2 business days.

These items Academy.com actually DOES have in stock and will ship quickly.

*** In Stock Online: This item may ship from a different location and therefore is only eligible for ground shipping.

These items Academy.com DOES NOT have in stock. These items are probably drop shipped from the manufacturer.

To my chagrin, I ordered an item with the later stock status. The manufacturer is out of stock with no estimated delivery date. Yet, Academy.com STILL lists this item as IN STOCK.

HERE'S THE ABSURD PART: Academy.com REFUSES to cancel the order!

Reputable online merchants would never falsely represent their inventory. And if there were for some reason a shortage, they would immediately provide an option to cancel.

My order confirmation promised delivery within 3-5 business days. Now I am in limbo. No delivery in sight. And Academy.com renews the pending authorization on my credit card every time it expires, reducing available credit.

My advice: NEVER, EVER ORDER FROM ACADEMY.COM! You have been warned...

I visit acadamy probably twice a week Friday I went to the Covington location to purchase a shotgun asked about the gun I wanted and was given a short answer and walked away from if it was crowded I would understand but no one was there so I drove to the Slidell location airport rd bought the gun I wanted from very helpful people behind the counter in less than a hour needless to say I won't be back to the Covington location due to rude employees trying not to do there job even though it's a mile from my house there to busy to take my money it's worth the drive to Slidell to deal with knowledgable helpful salespeople who appreciate your purchase

I drove over 2 hours to Christmas Shop at the Academy Store in Springfield MO. Overall spent over $500 in the store that day. After getting back home, realized that the security tag was left on a pair of pants I purchased. It is not often that we go to Springfield, so dropping by the store to have them remove it was not an easy option. I spoke to a manger name Jesse on the phone about my concern. He promptly resolved my issue by sending me a new pair of pants express shipped by Fedex. He said I could return the pants when I come to Springfield next or have them remove the security tag at that time. I was so impressed by his customer service to resolve my issue. Especially during the busy Christmas shopping time. I will definitely be a repeat customer. Thank you

As a former Manager, who hated working for the company, I have a HUGE issue with going into one of your stores and getting zero customer service. I know you send trainers out to teach these folks how to act. I mean dang...at least try. But no, my husband and I went in to purchase a handgun. Two guys behind your gunbar....and all we get is "wanna see something?". That's it! I actually went to the back of the store to the " training room" and there sat every single manager in the store, store director and two managers, one senior team lead , and one of gold and stream good balls from the gunbar....all talking and carrying on. It is pitiful and sad. No customer service at all in footwear either! Good thing I knew how to find things and dig through the top stock! Which was unmarked by the way......only goid part if the visit was the CTL on duty....who was nice, friendly, and apologized for not getting help? Decatur Alabama store needs to do better. I go here because the Store Director at the Madison Albama store is even worse! Way to go Academy! I'll shop at Hibbets or Cabelas from now on!