Acura Customer Service

I will not never lease an Acura since the worst experience I had in the worst dealership Acura of Pembroke Pines Florida. Stay away from this dealership they do not care for the customer.

Acura is the only auto manufacturer that takes a hands off in protecting their customers from bad dealer habits. They will tell you point blank, " our dealers are independently owned entities, we can't help you. Hence, there is no incentive for dealership's to strive for excellence. My 7 th Acura and my last. Stay away from this brand. They don't care about customer satisfaction

Acura Client Relations is a big joke. I will never ever buy another Acura or Honda vehicle again. They are zero help and never call you back with an update. It's 3 weeks with no callback and me reaching out everyday. Acura client relations sucks!!!!

2010 MDX has been in the shop for over 7 months waiting for a Driver Seat Belt Tensioner. Acura has no ETA on this part. Customer service told me to talk to the dealership about cross referenced parts that might work. Did Acura design the SUV or did the dealer? Pretty lame. I've had Acuras for the last 20 years but this is my last one.

Took my 2009 Acura MDX in for an oil change at Springfield Acura NJ. They completely striped the oil pan bolt. Now I have to replace the oil pan, possibly the exhaust. They refuse to take responsibility.

This morning I saw an Acura commercial on tv. It had a young guy racing around with his new Acura. This type of commercial is not helping to keep young drivers safe. Every one seems to think they can drive like crazy anymore and the accident rates prove that. This commercial should have be on the tv.

Recently took my Honda in to be serviced. However the over all visit was not bad. I asked for my automobile to be washed it seems this added service is either an inconvenience or a time problem. It wasn't clean. Upon another most recent visit I asked again and was told it was to cold. Really. The second visit a week later my car began to act up and not start. Was a simple battery problem that could of been addressed while my car was there being serviced
If I carried my car to Valvaline or somewhere they automatically check those things. Really getting tired of the increase in COST of everything and poor customer service. Thinking of taking my car elsewhere to be serviced. Sign Disappointed

I have a 2019 Acura MDX which is in excellent condition. I noticed the Acura Emblem in the grill was starting to Oxidize. Due to a move and COVID I kept putting off taking the vehicle to the Acura Dealership. When I did I was informed the vehicle was 35 days outside of warranty. I contacted Acura Customer Care and after 3 weeks of being jerked around the declined fixing the issue which was a product defect. A new emblem was $1,000.00 plus labor. They offered me a discount price of $600.00. I have been a loyal Acura Customer since 2011. They just lost a customer over a emblem.......

Acura Customer Service Is A Travesty. The Company Does Not Honor Certified Preowned Warrenties. I Was Told To Call Roadside Asistance To Have My Rdx Towed And That It Would Be Covered By The Certified Warrenty. Long Story Short - I Had To Pay $1064 Before They Would Contact Someone To Tow. Said It Would Be Reimbursed After Completion. It Was Not.

They Did Not Fix The Problem Either. Aftertelling Me Not To Drive It But To Tow It In.

ACURA DOES NOT STAND BEHIND THEIR PRODUCT!!

I have a 2009 MDX where the hand free link module burned out and was deemed DEFECTIVE after a diagnostic test where I was charged $250.

There is a class action lawsuit regarding this defective part, but because Acura doesn't have it classified as an extended warranty or recall, there is not a replacement for this item. They want to change a person near $500 for a replacement part in their online store that they KNOW was defective!!! This situation has basically rendered this car from a luxury vehicle to a SUB STANDARD economy car.

The customer service team just give the run around by saying that one is S#%t OUT OF LUCK with this issue. BE AWARE OF THESE ISSUES AND LACK OF RESPONSIBILITY ON THE PART OF ACURA BEFORE BUYING THEIR PROUCT! SHAME ON ACURA!!

Purchased a new 2022 Acura MDX A Spec. By the time the car had 5000 miles I have heard a loud squeaking noise on the brakes. So disappointed with Acura as the first time I brought in with complaint they didn't even drive the car but told me brakes are fine with no other explanation. Called again as problem continues to be more prevalent and am told it is a known issue with new Acura car brakes as they've taken copper out. Acura is " aware" of the issue but there is no solution to date. This is my 3 rd MDX in 10 years and I am very disappointed.

I am still having issues with my car as of today. I bought my MDX at the Acura Carland dealer and always did the service at this location. I have been having a problem with my vehicle where the car hesitates and then jump forward. It is a danger to me because it does it at the stop light and even on the highway. I took my vehicle in twice for the same problem, but no one can figure it out. I was told after each service to drive the vehicle for 1000 miles to do a relearn on the service that was done. I did that, but there was still a problem. I had to take my car to the dealer a third time, this taking away from my busy schedule to do so. The service manager Hector Hernandez was very rude and dismissive. I suggested to him to try a service procedure since the dealership cannot seem to figure out what's wrong with my car. In an insulting tone without any concern, "if we try that and it doesn't work, then what?" It is not up to me to figure then what. I bought my vehicle at that location,
service it at that location, and still have a problem that they still can't figure out or fix. But instead of saying to me, we recognize that you're having trouble and together we will try and figure out what's causing it, which would have been the customer service I expected from the service manager to a local customer, I was asked by the Service manager Hector Hernandez, "if we that and it doesn't work, then what?" This was quite a turn-off for me. I have been driving from Honda to Acura for 28 years but after this encounter with Hector Hernandez, I no longer have any confidence in the Brand. There is still a problem with my vehicle that they can't seem to figure out.

Worst experience ever. Wife was hit in her 4 month old rdx February 21 2022. First told April then May no wait June for sure. Called customer service for Acura. Part on the way in July car ready in two weeks. Nope. Ready for sure end of July. Should be ready last Tuesday. Oh wait need some more parts. What? You now just noticed that? Ready Monday maybe Tuesday. I will remember this when the "shortage " is over. Would you recommend Honda or Acura? Sure if you want to say you own one but don't get to drive it. There is an upside to all this. She has got to text drive a lot of other models through the rental agency. Lexus rides like a dream. Kia is really nice with a great price

Charleston dealer is unresponsive with questions regarding service. Trying to schedule 30000 mile. Left 2 voicemails and 3 texts.


No response over 2 week period.

Bought a 2020 Acura MDX in July 2021, new with only 100 miles, fast forward to February 2022, hit a fence post passenger side, minor scratches, broken passenger mirror. Took car to Body shop Feb 12, 2022 and here it is June 1st with still no car back, waiting on parts, filed a claim with acura customer service 2 months ago and got a case number, that didn't get me anywhere, never the same case manager, when you call and if your lucky enough to get them on the phone they escalate your case and turn it over to someone else who never call you back. still not ETA on when parts will be available, PISS POOR customer Service, if and when i get my car back, i'll trade it in on anything other than a crappy Acura

Wish I read these comments before I leased a 55k car that has been in service longer than I have personally had it in my possession. I see they do not even respond to the messages written on this board. I truly thought I was embarking on a luxury experience and treatment when I decided on Acura. I passed on Infiniti, BMW and Audi. Now I have learned my lesson. We pay for the extra experience. We pay for the ease and the efficiency high priced items promise to deliver. We are not entitled, however, we have chosen to spend our hard earned money on this product and I have yet to feel the benefits of going the "luxury route".

I purchased an Acura MDX on 4/4/2019 and purchased an extended warranty for it, which is supposed to provide coverage for electrical and mechanical failures in the car.

In 2020, we notified our local Acura Dealer (Pleasanton, CA) about an issue we were experiencing. Whenever we remote started the car, the heated seats would no longer operate about 50% of the time. We took videos of this occurring, and the dealer was able to duplicate the problem. They said it was an issue that needed to be addressed by the corporate office, as there was nothing the dealer could do.

I have spent the last two years going back and forth with Acura over this issue, and the matter remains unresolved. At first they said it was operating normally when it did this. They also said they hadn't heard of this issue before. An internet search revealed numerous online complaints from other customers about this exact same issue. There's even a service bulletin put out my Acura about this in August, 2017. Bulletin number BTS 161203 Version 3. It states that the front seat heater control unit was suspected to be the culprit.

Acura has refused to fix this issue, so I requested a refund for our extended warranty, which we paid $2695 for. We are experiencing a mechanical/electrical failure of the heated seats to work properly, and Acura has refused to fix the problem. Therefore, we would like a refund for the extended warranty, which was purchased entirely for problems like this.

I drive an Acura MDX 2016, great car, and we are a family of Acura obsession. I met with an accident the first week of August 2021 and today it is December 9th, 2021. My car is at the body shop to date since Acura failed to supply the parts for repair (every time the date gets pushed for another month). I have called Acura customer support asking to speak to a supervisor for the past four months. Every time, I was told they were too busy or unavailable (are they unavailable or cowardly behavior by refusing the answer escalated concerns?). Requested for a follow-up phone call NOT an email. However, all I received was scripted generic mail for every call I made. Finally, today spoke to the supervisor, explained all the detail and all I hear is sorry. Now, I have paid over $9000 on rental. The only solution I have received is sorry from Acura. (Case No. 12602862)

I would refer to Acura's supervisor's customer service as a meaning of worst customer experience in the dictionary.

I have been an Acura owner for almost 4-years and have received EXCELLENT service from the Service Dept. at Acura of Reno, however, working with the Sales office over the past 2-3 weeks has been extremely disappointing.

I drive an RDX and have decided I need a larger vehicle. I went the the Acura dealership and was able to view (not sit in or drive) the 2022 MDX and fell in love! I called back a few days later to inquire about a test drive and was told there will be a couple of MDX coming in, in November, but most have non-refundable deposits on them. I asked if I can make the deposit, with an exception to have it refunded, if I don't like the car and was told flat out NO. The Sales guy went on to explain they don't need to make exceptions like that because there is so much demand for the MDX. He was kind but the underlining statement is that Acura doesn't need my business, there's always another customer.
It's really sad that Acura makes claim to the "Acura Family" and taking care of repeat customers but when it came down to it, they don't stand by their statement.
I really do love the look of the 2022 MDX and may ultimately still purchase the car but now I'm looking around at other products as well.

DEALERSHIP MCGRATH ACURA IN MORTON GROVE ILLINOIS.

Car buying is different. Everyone is nice. But I have been loyal to this dealership as they are friendly. Traded my car and boom 3 cars back to back from this dealership, just because they are nice. but i guess not everyone gives a care about it. They just want to come in to work and do as they like to customer. unlucky for me, I got you outstanding jerk AWAIS car service advisor today. this one star goes to service! (AWAIS a service advisor) way to go on being an AdVISOR.
I called and told AWAiS that you know Im a little frustrated that my car is under 3 years and just a little over 50K MILES and my battery is already messed up.

Right of the bet, this guys has no soul whatsoever. You either pay or your done! "from his voice tone"
He said that the battery has not discount but you can go to Autozone and buy it there. He sounded like he wanted to get rid of me already. As I was about to ask him if someone can give me a discount at least. I told him that I have 3 cars from you guys already, Can you just at least ask someone a manager to help me on this. I dont have to speak to him if he didnt want to.
He then slammed the phone and then put me on hold. You can tell he slammed it because he put me on hold after he slammed it. Now my attitude came from frustration to really pissed off and not about the battery anymore but just the way he's handling the situation as if I am annoying to him.

Sadly a little over 50K miles and your done on your warranty. This guy AWAIS is just one of those guys who thinks jobs security is forever. ACURA keep your outstanding advisor AWAIS. He's #1 worst customer service attitude will definitely make a mark on my car buying in the future.

This review might not matter at all but at least I am letting you know.

I was completely in the dark about Acura's sexist attitude towards women, until I read these post. It's so frustrating and irritating that no on EVER LISTENS! Since February I've had my 2014 MDX at Mueller Acura dealership in Merrillville Indiana, more times than I'd like. Each time I had the same complaint..a loud squeaky noise from the front driver side tire. I replace the sway bar, front arm, brakes, all at a total of $2500. Guess what, the noise was still there. That's when I asked. If I was being linked or do they just take advantage of women because they think they won't know any better?! They finally replace the caliper and supposedly rotor for free since I'd been there NUMEROUS times with the same complaint. At one point the service manager said the mechanic would ride with me to hear the noise. He initially refused!! I bet if I was a blond haired blue eyed woman with white skin he would've jumped in the car immediately. Eventually he did get in the car, told me it was the brakes. So I replaced the brakes, guess what, noise continued!

Side note, I had to have a friends mechanic husband ride in the car with me , so maybe he could tell me what the noise was. He was able to tell me and write down what to do and told me to take it back to Acura. That's when they replaced the caliper.

Then I take my MDX to a random shop to get the A/C looked at and immediately after the overall inspection, the guy tells me the tie rod had to be turned 3 times and the basin that hold everything together was missing 3 out of 4 screws! If the tie rod had come apart, I would've been in big trouble. Who follows up after their mechanics are done? Are there protocols? Or if the mechanic says he's done that's it?! He had me take pictures and told me to return to Acura for an alignment. Luckily it didn't need an alignment.

But who looks out for MY SAFETY?! Is this all just a game to have me come back to spend more money? All I've heard is "well your car is older now"! So then I guess I'm supposed to be okay with all the weird noises that I've never heard before? Really?!!

Fast forward to July, 2021 and I'm hearing the same noise now on the front passenger side. They only replaced the front driver side, and I get why they did that. But my luck, it's now on the passenger side. So I take it to Honda, they say they don't hear it and that the brakes are new. NO KIDDING!!

Then I take it to a different Acura dealer, tell them about the driver side noise, asked them to change the caliper, and the mechanic cleans off the brake pads and says the noise stopped. HE LIED! The noise was the same as I drove off the lot and all the way home. I refuse to go back because now my trust has been broken. But again, I'm sure they could care less about this African American woman.

This African American woman who is so tired and frustrated. It was my only day off and I thought that this would be a done deal. So I now refuse to go back to either Acura dealership and just find a mom and pop mechanic who works on Acura's. The sad thing is that I really like my car but will never buy another one because I don't want to give my business or money to people who don't value it or my safety! Good thing I value those thing for myself. What a sad world to live in where people's word and duty to do right, means nothing! I do have faith that I will find someone to fix my old car and keep it running for a few more years while I figure out my next car!

I trade my old Acura MDX 2019 and purchase 2022 Acura Base model from Sterling McCall Acura, Southwest Free way, Houston, Texas on 07/27/2021. Their sales person Emad Owein who gave me false information by informing me and admitting that Acura base model 2022 has only missing 2 features compare to your old car 2109 technology packs and those are 1> navigation 2> sound system other than that 2 features you will get all features in base model, and he gets business without showing me car features by stating your own Acura MDX car already, so you know all features car setting and said let me wash car and said I promise I set up all features setting just sign on paper and I took car, but there was black dirt inside the car and deliver me at store closing time and took money and left dealership in rush when I called right after 10 minutes about non-functioning all function then he said come next day for set up even he took my sign on blank form by saying he set up all settings already. When I go next day with My major complaint mirror not folding so fist I attempt to see General Manager Kim who tried to set up because sales person was off, but she failed, and then she called Emed and he tried several times to fix then he went to service station and after 30 minutes came back and said base model has not this features so neither general Manager nor sales people know features of the car and selling me car with misleading information and features. When I told that if you can't fix it then please give me my old car back and I do returning your car only after 20 miles usage within 18 hours but they said they can't do anything and said we admit our mistake and called other manager who directly told me that we can't do anything, and we took your sign on blank papers, so you can file legal action against us, and we don't care whereas we went to dealership for solution because I have compact garage and auto folding mirror was my prime requirement, but their sales person and manager Gonzales and general manger treat us like we are beggar, and we never insulted in our life like their manger Gonzales (if not forget name)does our insult and threaten and said you can go for legal action because they think they are big fishes and can eat small fishes like us innocent customer.
Here I notice you that we did not get any discount in our deal, and top of this they charged $48750 base price instead $47200 as published MSRP of Acura company.
I own 4 luxurious cars of different premium brand, but I have never bitter experience in my 30 years driving carrier (buying so far 22 cars) but This dealership people are providing very very very poor customer service, unprofessional, unacceptable services and not a trustworthy at all anymore.
Also they said if you want to trade your new purchase car which has 37 miles , we can sell by $44000 and so you need to bare $7000 loss, but we can't do anything other than it.

I went to Acura on Scarborough Rd because the battery I purchased from them for my Honda SUV kept needing a jump. Normally I would use my own dealership across the street but they were booked and they sent me to Acura. My appointment was at 1:15 pm. I arrived at 1:00. The man that assisted me was not friendly or welcoming. He checked my battery and said there didn't seem to be a problem but would drain it which would take about a hour. At about a hour and half later the test proved that I needed a new battery and I was still under warranty. He didn't seem like he cared and said it would not take long to put in the new battery and I could be on my way. I waited another two hours! Why? Google says it takes about 15 minutes to install a new battery. I was there from 1pm to 3:45 pm then the serviceman said my car was ready had me sign and I had to ask where my car was parked, he said through that door without further comment....very poor service! I won't use them again . I will pray nothing happens to the new battery because I don't want to go there again.

Hello! I recently purchased a 2016 Acura TLX from the Grieco Acura in Massachusetts. The manager told me to calm down after sending me off in a completely unsafe vehicle. I will make sure the surrounding area knows how poor the service is from Grieco Acura in Seekonk, and I would like you to know as well. I have numerous car adventures to share. I have broken down in some crazy place and I have dealt with some maniac car dealers. My followers will really enjoy this dramatic story about the Acura in Seekonk. I wish the manager simply called to apologize for this horrible situation.
I met with a salesman on June 7th. I test drove the Acura TLX that day. The vehicle hadn't been into the shop yet, was filthy and clearly needed maintenance. I've been running my own real estate business for 10 plus years so a filthy car is no problem for me. I have only purchased from small local dealers and expected more from Acura. I expected a safe car at the very least.
I wanted this Acura but I wanted the beat up rims fixed. A manager came over and said he'd take care of making the rims look better if I contacted my insurance company about a tiny chip in my windshield. I traded in my v6 Accord. I have had my rims reglazed in the past and although not new at all, they have always looked much better. It was one thing I wanted. I expected an Acura dealership would deliver me a safe vehicle so I didn't knit pick all the vehicle details. I simply wanted that car with the fixed rims.
Even though both manager and salesman said the car would be ready the next day, I didn't end up getting the car until June 18th, more than 10 days later.
On delivery day the car came with the same rims, untouched, a staple in a tire, a chunk out of a tire and water in the rear taillight. The salesman says it's common Acuras have water in the light and he had someone wipe it out. Hahaha I have never heard such a thing. He said the tires were fine, even though I told him there is no way they would pass inspection. I swear, the men at this location were either pulling one over on a single woman or they are completely disorganized and will have a lawsuit on their hands soon enough.
So long story short - I leave. Already I knew I'd have to come back for the rims or to return the car. I was already extremely upset I had to spend time coming back for the rims the manager didn't bother to check on. So I have to waste my warranty miles because the manager didn't hold up his end of the deal? The rim guy only comes on Fridays so my hour drive from home became 2 hours each way. I also noted to someone along the line how my salesman took the old rusty screws from my Honda trade in and put them on my new purchase. I got 3 old rusty screws in each plate holder. Shame on them for even putting the Grieco cover on, not a good look. I wish I saw someone else's rusty screws before I walked in their door.
I called on Monday morning after delivery to note all the issues. The first thing I noted was the shredded wipers they sent me off with. Luckily there was only use from others spraying in front of me. A sudden rain storm could have been deadly. Both front tires were shot, you could see both wear bars protruding out. The brakes were done and so were all rotors. My mechanic could tell the brakes and rotors were shot just from a quick look. I confirmed their all shot with 2 mechanics, as I knew something was not right. I squeaked through my Boston neighborhood for a week. The rear light was filled with water again. The manager confirmed that this car went through a 17 point safety test when I asked for confirmation but I'm certain it did not. When I told him I'd like to confirm they have all these parts on site, as I will not be able to go back and forth for their mistake, the manager told me to calm down. I'm a business owner, and my clients will assure you I'm not a woman that loses her cool. There was no reason to tell me to calm down.
I had to drive this unsafe car almost 2 weeks before they repaired it. I did not feel safe driving this thing.
Because the work on the car would take a while, Acura gave me a rental. It's nice of them but not that fun driving there and back home, 2 hours each way on a holiday weekend. The rental car was a complete joke!! The car was filthy inside, the smell in the car was the biggest problem. I'm certain the stain on the passenger seat was pet urine, as I noted I'm a real estate broker, and I know right away when a client has a pet. Was not an enjoyable ride in that rental. The car had not been cleaned inside in what looked like multiple uses.
When I finally picked up my car the service guy told me, yea I guess we didn't do all the work we said we did. They replaced the brakes, rotors, two front tires, the rear taillight and also did work on the rims. I also got a new pair of wipers, as I already had to buy a pair during my 2 weeks of fearful driving.
Worst service I've ever had. I will make sure to let all the local customers know they better check the safety of Grieco Acura vehicles. The manager should have called me after all their mistakes to make up for it.
My vehicle still isn't registered so now today I need to spend more time and figure that out. I bet the manager forgot to do something and when I call to complain he's probably gonna tell me to calm down again.

I am still shaken from the interaction I had with Anthony Matassa, the service manager at Acura of Huntington. I do not typically make comments and/or write reviews unless I have something positive to share, but after he biraded me and called me a liar I felt compelled to share my experience. The disbelief that someone could be so mean and intimidating in a professional setting makes me wonder if my gender or race had something to do with it. After scheduling a service appointment with Carlo to have my Acura, which I purchased from Acura of Huntington along with the extended warranty, looked at because all of the safety warnings were going off, I was now told, take my business elsewhere because they are a private dealership and are not obligated to service my carif they do not want to. I was also told in so many words that the diagnostics could take up to 4 hours at a charge of $165 an hour, this was also clearly to discourage me from having Acura service my car. Why you wonder because Carfax indicated it was in a prior collision. Bear in mind no one asked me if my car had a collision. Anthony Matassa took it upon himself to look it up and when he saw this he began to repeatedly call me a liar and that he would not service my vehicle. What's interesting about this if the safety warnings were in fact impacted by a prior rear side collision, I have insurance that covered the physical damage and would likely cover an alleged related computer problem. Anthony Matassas demonstrated such a blatant level of aggressive that I shall not soon forget. I have actually lost sleep thinking about this situation. After owning Acura vehicles over the years and contemplating purchasing a newer model this year, Anthony Matassa's biased actions has now has me reconsidering ever purchasing an Acura vehicle ever again. No one should be treated so rudely. After my pleasant experiences with this dealrship in the purchasing and servicing of my car in the past, having an employee like Anthony Matassa will certainly adversely impact the Acura brand. Shame on Acura for not training their employees to exercise empathy and courtesy to their customers.

I have been dealing with Hall Acura Virginia Beach (3200 Virginia Beach Blvd, VA Beach, VA) for quite a few years now. I have found everyone at Hall Acura always courteous and friendly. Brian Thompson, my Team Leader, has always been outstanding and I trust him implicitly. On my last service visit on June 22, 2022, Davonte Duprey was my service Consultant. He is outgoing, courteous, knowledgeable and has a wonderful personality. He took the time to answer all my questions and made me feel like a priority that day. He promptly returned my calls. He is a real asset to the Acura family and I look forward to continuing dealing with Davonte.

I was in Richmond, VA to help my daughter move into college when a dashboard light informed me the battery was low on the remote. I kinda freaked out because if that battery had died, I wouldn't have been able to start the car. I would been SCREWED! I googled the neatest Acura dealer (Crown Acura Richmond) and went STRAIGHT there. Without an appointment, Mr. Mike Merey helped me RIGHT AWAY and I made the job even harder, almost impossible, in fact, by attempting to put a key ring on that remote previously, that was TOO thick, got stuck, and almost broke it. But Mr. Mereu persevered and he got that key ring off, changed my battery and gave me a new key ring!!! Thank you SO MUCH for preventing me from being stranded during a very stressful milestone in my family's life!!

I first want to say that I love my Acura and Acura brand!
I am watching the 2021 Indianapolis 500 race today live on television and saw an amazing Acura commercial that I want to thank you for!

Your ad was excellent and amazing marketing with the display of precision sport performance with tag line of "less talk and more drive"! We so very much loved and appreciated this choice of ad! Lately we are so tired of big corporations doing ads that focus more on social justice and equality instead of sticking to focusing on their product. Acura is known for performance, precision, and just awesome. Thank you for not feeling need to go on and on about social factors forever. So refreshing.
Thank you for making an incredible product!

Brandon Hayes great customer service, team player, polite and patience phanonama job. Rose Spurlock

I just bought a car from Acura of Johnston. I had a very good customer service experience. I can.highly recommend Christian Firestein as a sales representative. He was very professional, listened to my wants and needs and was not aggressive. I also had a good experience with Frank for financing and Leroy in service. Not only do I love my car, I really appreciate the treatment I received.
Saundra See

I am contacting you because of the great service I received from your
Acura of Memphis lacation and the salesman name is Saleed Ali. First I was an Acura owner which was one of my favorite cars green 93 Legend 4 door which was always problem free and it looked better than the BMW 5 and the Audii's. I even had a chance to purchase an NSX which if I did I would still own it. The RL's just didn't appeal to me and I switched to BMW. Now the purpose of of my contact to is to acknowledge Saleed Ali who helped me with a phone purchase of a used Enclave and he did excellent job and I am very knowledgeable of excellent customer service vs. customer service. I have now added Acura of Memphis to my purchase dealers. Jim

I am a new Acura customer and I am especially giddy about my recent experience. The Acura dealership on Broad Street in Richmond, Va is Blessed to have an experienced team!! My salesperson was Hayden and he was awesome!! He found a ZDX for me and I love it! He understood that I wanted something different & reliable. He weeded through the cars & found a suv that suited me to a T. The Finance Mgr Anthony was a delight. Many times the finance portion of the experience is tedious and unfriendly....it was NOT! He listened to all of my questions without being judgemental. He made it enjoyable😃😃. I will be telling my friends about this Acura dealership and to ask explicitly for Hayden & Anthony..they are definitely a winning team😉

To Whom it May Concern

My name is Terry Tatsugawa and I have someone I talked about getting an Acura so he went to Acura of Maui. He has been giving the runaround on his car. First the sales rep informed him he needs to deposit 400.00 as the down payment for his car. The Finance Manager didn't pull money out of his account. They didn't ship the car on time and he receive the first month payment and no car yet. He call the dealership and they informed him they miss shipping of the car. Then the finance manager told him he owes 1000.00 for the deposit. I called the dealership for him and told Linda Ludwick they are not treating him correctly and they lack in been professional with him. I owned 3 Acura and got them from Acura of Honolulu. They treated me very well and everything we talked about was done. I'm embarrass to have suggested him to purchase one. No one has gotten back to me since I phoned.

I bought a new TLX one year ago on Jan 02, 2015. Evidently all the problems with the transmission have been worked out. Mine is thrilling in that when I am running at a casual 60 and need to get around a slow car ahead, the power to 75-80 (where the posted speed is 75) is smooth and instantaneous. This provides for a very safe and confident maneuver. In addition, during the buying process, I asked if the manager could knock $300 off the price so I could use one credit card rather than two to buy it. (My credit card gives me 2% reward so that was a cool $895 back in my pocket). HE didn't hesitate and then later showed me he sold me the car even less than the discount I would have gotten from the auto buying club. SO that in total, a 6 cyl techno package TLX bottom line came in under $40,000.
Now as far as that $895, I thought I ought to spend it on the extended maintenance package. However after 1 year I received my first maintenance (an oil change, no tire rotation because I only drove it 1500 miles) service. No one explained to me that I could not use the extended maintenance any way or time that I would like to but that the car itself would inform me when it was ready to be serviced. So I tried to get my money back. I was told it would be returned prorated. They took over $200 off. While that would be a correct amount for 1/4 of the time involved, I thought I would try to explain that I was somewhat duped into buying it in the first place since I was not completely informed how it worked. It turns out, to satisfy a customer whose last car was also bought new at Radley in VA in 2000, they would reward me for my faithfulness and return the rest of my $200.
SO great car and fine buying procedure. There are only 2 minor complaints which I have to look into. Sometimes local radio stations cup out for as few seconds then return, as if I went through a tunnel or that the stations were losing their power behind some huge mountain. In addition I hear a faint rattle every now and then and I am still not certain what the source is. But the complaints I have read about, like a leaky sun roof and all the rest simply do not exist in my car. WHat I AM waiting on however, is a verbal promise that some new software going into the 2016 will also be given free of charge to the 2015 TLX. And lastly, the salesperson who sold me the car promised free oil changes for life! T do hope he will stand by that promise.

I Have Always Been Highly Impressed With The Excellent Customer Service I Receive From Wanhdee Ngonevongsa Of Cerritos Acura. He Is Very Professional, Has A Good Customer Service Skills. Always Willing To Help And Always Explains What Services My Mds Needed. He Makes Me Very Comfortable And I Will Always Be Glad To Recommend Him To My Friends And Family.

My husband and I bought our second Acura ILX from Southern Motors Acura in Savannah, GA. and we absolutely enjoyed our experience with them. Brian Powers (our sale associate in both occasions) was courteous and very knowledgeable on the vehicle we purchased. He was extremely helpful with any questions we had and even called us back a few days later to see if we had any additional question about our new vehicle. The rest of the staff, financing and sales managers were excellent as well. The service dept. really takes car care to a whole new level of expertise and professionalism. Also very polite and courteous. Thank you so much Southern Motors Acura of Savannah, job well done!!! Jimmy and Nancy Allen

To Whom It May Concern
In January 2014, we were contemplating the purchase of a new car and among our favorites was an Acura. We have already leased/purchased two Honda Pilots from Open Road and were very satisfied with the treatment we received and, for this reason we contacted the Open Road in East Brunswick and spoke with Melvin Morales.
We were so satisfied with his professionalism, and knowledge about the Acura car in which we were interested, that we decided to do business with him and stopped looking for other cars or dealers.
We found in Melvin a "down-to-earth," excellent and honest salesman, with a goal of client satisfaction and wanted to share our experience.
Elizabeth and Luis Garcia