Adobe Customer Service

User Reviews, Ratings and Comments

Adobe customer service is ranked #770 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 24.91 out of a possible 200 based upon 664 ratings. This score rates Adobe customer service and customer support as Terrible.

NEGATIVE Comments

642 Negative Comments out of 664 Total Comments is 96.69%.

POSITIVE Comments

22 Positive Comments out of 664 Total Comments is 3.31%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Adobe

    Customer Service Scoreboard

    • 24.91 Overall Rating
      (out of 200 possible)
    • 642 negative comments (96.69%)
    • 22 positive comments (3.31%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.1 Reachability
    • 1.6 Cancellation
    • 3.4 Friendliness
    • 2.2 Product Knowledge

Add your review!

Posted by Anonymous


I have now spent 3 month talking with adobe every week. there seems to ba a payment issue on there end but every time i assured a solution has been found it turns out nothing has changed. After being assured many times all is ok, a have woken up multiple times to my employees telling me our licenses have been disabled not allowing anyone to work. Then when i get back into contact with CS they ask me to reexplain the issues, they then walk me through the sames steps just to have nothing work again so i can start over and repeat the process. this is the wors customer expierience iv ever had !

Posted by Anonymous


Adobe is a self serving, arrogant company that is getting worse all the time. They have very confusing processors that are extremely not user friendly.
Their customer service has become a M-F Pacific time zone limited accessibility even though they are a world wide company. It's pathetic.
They don't want comments with profanity-why is that? Are their customers that angry?? Apparently, YES!

Posted by Rayan


I just signed up for the trial for the Adobe Illustrator. Every time I logged into my trial account the system was showing me I have this many days to purchase the full subscription. But then they automatically turned my plan into full subscription and when I asked them why they did that, the representative said we had your credit card information already. When I tried to cancel the plan they asked me to pay $104 cancelation fee. They will ripped off their customers.

Posted by Dan R.


Adobe system not supposed to be in business!
Try to steal money from honest people.
I did canceled once for not using their services, a refund was accepted, just after 2 week following another charge, twice of $19.99, I really got upset.
My credit bank cannot help me and send me to adobe customer support,what a nightmare!
2 hours talking , put me on hold 4 time for minutes, totaling about one hour plus. Results, according to Adobe customer support perhaps charges will be removed. Waiting to see.
Never ever again want to do business with this idiotic company.
Worst experience and alive people to be careful, they charge you for nothing!

Posted by Anonymous


Called to cancel Acrobat. I couldn't understand the strong accent so I hung up and called again and got a somewhat better speaker of English. I also asked to REMOVE my credit card info. I'll check later if it's really removed . Overall, pathetic service.

Posted by I hate Adobe


Worst support I have ever had to deal with. They will just keep transferring you to different departments or hang up on you.

Posted by Dissatisfied Admin


This company is absolutely, without questions one of THE WORST I have ever dealt with. My company has a dedicated account manager, who is essentially worthless. We renewed our annual contract for another year, which took THREE requests over a one month period. Once that was finally done, it took another FOUR requests for an actual payment invoice. I emailed and called our account manager explaining that we will not pay over $10,000 based just on a sales order and we require a formal invoice. I got zero response to any of these messages. On the third and fourth communications, I also included his supervisor - STILL NOTHING. I have been in the work force for nearly 30 years and I have NEVER had a company be so utterly unresponsive. If I was to rate Adobe customer service on a scale from 1 to 5, they would get a solid 0. Absolutely terrible.

Posted by Doesn't Matter


OMG! Where do I begin? I was treated and talked to like a peasant! My business paid 5K for the Adobe CC Suite and can't find anyone within the customer service dept who can show any of the administration how to simply download it to the devices that we paid for.

Every call to customer service is a battle. You can barely understand a word they're saying and they choose to attempt to sound more professional or more American by using really big and confusing words instead of simplifying their speech to reach a goal. Every time they couldn't answer a question the phone reps would just hang up. They hung up on me 7 times in the 4 hours I wasted on the phone with them.

I want to cancel the whole subscription and suffer my losses but they couldn't even help me with that. It's like a failed suicide attempt. I detest Adobe and want to find another company to spend my hard earned money with.

I literally HATE ADOBE NOW! The name Adobe causes anxiety and I pray that they can no longer operate at this low standard. THE CUSTOMER SERVICE IS A HORRIBLE NIGHTMARE!!! I HATE CALLING CUSTOMER SERVICE!!! OMG! OMG! OMG! You just don't know how angry they make me every time I call! After I figure out how to cancel everything I have attached to Adobe I'm going to use all of my resources to spread the word of how terrible they've become! I used to love Adobe. I HATE them now! I used to love their products but I no longer see their vision as a company. Their customer service is satanic on every level.

Adobe if you're reading this I hate you! I hate CC. I hate what you've become! You were the makers of photoshop. How have you fallen from grace in such a way as to represent evil? I went from being excited about Adobe products to wanting to find another company in their stead. Adobe...good bye forever. Your name is mud and as long as there is dirt and water I will splash it on your name! £#@& Adobe!

Posted by tecolling


Shady fine print with the free trial. Worst tech company I've ever dealt with.

Posted by Jorge


They call you from a different country and calls would not go through or would end after a few seconds. If you are lucky enough to talk to someone, their foreign accent is so strong you won't understand a thing.
They would also randomly close your case.

Posted by Adobe Stinks


I can't even buy their product without issues. I paid for FrameMaker and Creative Cloud. I have worked with customer service 5 times and they still can't get it straight. I get "continue trial" messages when I open any of these apps. Makes it really hard to work. Worst customer service I have ever had to put up with. Find alternatives to Adobe products!

Posted by Bad Penny Kenny


This review is NOT about Adobes software but rather its customer service center. Adobe Photoshop software IS in my opinion the best software available for manipulating images and PDF files.
There Customer Service however is an entirely different matter and that is the topic of this review. I have kept a complete transcript of my online chat sessions on this matter.
....
My problem started when I was attempting to perform some Photoshop functions on my elements (Version 19) program and some of the functions I was attempting to perform were not available in my version. I chatted with a adobe rep and we determined that to do these functions I would have to upgrade to the most recent version. Not a prob, I felt it was worth the $99.99 to get these functions. After downloading the new version (And This is where the BIG problem occurred """Bad On Me") I deleted the older version.
Much to my disappointment I found that the functions I was after were not on this version and after 2 days and umpteen hours with there online rep I learned that the functions I was after were ONLY available on the Creative Cloud version.
Now here is where the real issue started occurring. I decided to go ahead and invest in creative cloud (Since the version with the functions I wanted was not available for download"Period end of story") And use my older version for more basic editing when I do not wish to use the Online CC version. Even though there was a link on my accounts overview page with a link to download and Re-0Install my older version It continually took me to a webpage for the newer 22 version which of course my older version serial number does not work for. Even the link provided to me by 2 adobe chat reps took me to this new version download link.
At this point I was totally frustrated having been told by the final adobe rep that "We no longer support that version". So I took my common sense to my trusty web browser and figured there must be some site where the older >EXE file must exist for download wher3e I can use my Reg Number.
Low and behold what did I find but the correct link to the download page (ON the adobe site) where my older purchased versions (Versions 6, 12, 14 and 19) were available for download WITH my serial numbers.
https://account.adobe.com/products
If the chat rep had given me this link to begin with the problem would not have been a problem to begin with. And had the rep(S) been familiar with the products they represented, I would not have spent hours online looking for the Functions on a version they were never released on......

Posted by Richard B


The worst imaginable customer support! They kept getting the facts of the support I wanted wrong. The kept failing to call me back as promised. The kept running me round in circles. They kept failing to answer simple specific questions. They used to be very good. But in the last few years have descended to the pits of customer support. It is worse than awful. It is totally unacceptable. After more than 20 years as an Adobe customer I am seeking an alternative product.

Posted by adobe sucks


the customer service is worthless!

last week, I tried chat for a licensing issue, that's offline activation. got a tech on chat fast enough. gave me the instruction for adobe_prtk. the machine is in another lab. the command return 14, instead of 0 stated in the instruction. from that, it's endless chat and phone call. each time explaining the same issues over and over again. sometime repeating myself, since our accents are not compatible. I speak American, and they speak I don't know! tech promise to escalated issue, with turn around time of 24-36 hours. they even feign they cared by taking phone number, best time to call back and timezone. gave up on the 5th try. since their none of the instruction worked. and the last tech told me acrobat 2020 is not available for offline activation. I know that's a crock, since we have a bunch of machines (in air-gapped network) that worked without internet access.

finally today, someone from adobe called back. tech tech started by tell me they have a issue raised yesterday. I told him the original call was from last week. told them politely I don't need their support anymore, since we found out the the licensing model is incorrect. they (tech support) told me we can definitely help you out. again, I told them tech support is worthless, I'd rather not waste anymore time. our vendor is talking with your sales department to figure out the issue.

Posted by GardenPsychics.com


ADOVE SCREWS Over Students as well......
I was suppose to get the student price, then i see in my bank acct. $29.99 charge leaving me .60 cents to put into my gas tank for work. WoW..... I told this to the guy & he tells me there is NOTHING he can do & to call my bank when i tell him that it is NOT EVEN OPEN on the weekend..... That they have essentially SCREWED ME OVER! I will have to cancel out my entire days schedule just because they took out too much money from my account.

Posted by Teacher spouse


Adobe screws over Teachers..... My wife is an Educator and was getting Creative Cloud for $9.99 a year as a educator discount for Teachers and College Faculty. She prepays every year for the subscription. Today there was an alert on photoshop asking for credit information due to a billing issue. They wanted to charge her $29.99 a month. When she contacted Adobe she were transferred 6 times via the chat and no one could tell her why this was happening. She pulled up the subscription renewal notice in her email from last year. She contacted Kivuto who managed her discount and they told her Adobe cancelled that discount program for Educators. Way to go Adobe. Teachers aren't paid enough as it is already and you decided in all your great stupidity to stick it to them more. That what they get for promoting, teaching and using your products for years helping to make you millions. SMH

Posted by shevy


I spent 3 hours on with adobe chat yesterday, the young man from India, kept telling me he understood, when in fact he didn't! All i wanted to do was ask why my redemption code had stopped working! The gentleman came back and said because you cancelled your account! Thing is, i didn't cancel the account, the adobe agent did!



I tried all of the contact number's for Adobe here in Australia, only to find each one has been disconnected! I then called the USA only to speak to yet another Indian agent. The gentleman relayed the information, back again that i already knew. I was left feeling very frustrated and angry, that a massive company like Adobe, has such desperately terrible customer service. My issue still isn't resolved but where to turn to, if you cannot actually get a resolution within Adobe themselves? How the heck is Adobe not responding to all of these complaints with hundreds of people demanding better service?! How have they not reviewed this valid part of their business? Is adobe thinking screw our customers and their negative feedback. We will keep taking the money and screw our loyal designers and creatives?



So frustrating!!!!!

Posted by Anonymous


Absolutely horrendous customer service. If they didn't have a monopoly on good design applications I would refuse to use them. Unfortunately, they know they have their target market between a rock and a hard place so they can do whatever they choose when it comes to customer service. Just hearing the name Adobe makes my blood pressure rise. I hope someone launches a comparable suite of applications soon, they will be billionaires in a matter of hours.

Posted by DWEVENTS


This is the most frustrating 'customer service' department.
I have called the last 3 days requesting assistance in uploading a purchased copy of Photoshop. Day 1 - chat representative needed to transfer me to the concern team (really). This was at 7:58 pm. Honestly, I forgot they were on speaker hold until receiving a text the following day stating we were disconnected! The hold time was 3 hours.
Day 2 - chat representative provided a case number and transferred me somewhere, which is code for YOU ARE ON HOLD AGAIN FOR 3 HOURS.
Today - Called the number above, was on hold approximately 30 min. until I received the option for someone to call back. I was elated until reading another review.
WHAT THE HECK IS GOING ON ADOBE?

Posted by Matt


Cancelling a creative cloud for teams subscription is nearly impossible. I would discourage anyone from ever signing up for anything Adobe.

Posted by Anonymous


Once you finally find a phone number, you're re-routed 5 or 6 times. TERRIBLE. TERRIBLE. TERRIBLE.

Posted by Anonymous


I Have Tried Both Phone Numbers, But Both Either Hang Up Right Away Or After Several Prompts! My Credit Card Has Changed

Posted by Cantine


I absolutely despise adobe customer service. It is the absolute worst I have ever experienced in my life. Their seemingly outsourced to out of country facilities is super frustration because service reps have little understanding of American english dictation. They sound like robots with no understanding of the products past a basic 3 page level. Their lack of care to actually hear your issue description and get to the bottom of it is beyond frustrating and I am considering a photoshop alternative, they do exist and they are very good PLUS they have better customer service and DON'T require a monthly subscription.

ADOBE SERVICE IS DISGUSTINGLY BAD!

Posted by Anonymous


I work and have worked with many software/tech vendors in support of a Fortune 500 company's B2B web site and I'm hear to tell you that I have NEVER seen anything as bad the state of Adobe's technical support here in the Spring of 2017. And it's not because Adobe doesn't have the technical folks that could help as I got some intel on a guy that used to work for Day Software before Adobe bought that company out to create it's AEM product and that guy was magnificent. But as soon as Adobe's worthless support arm caught wind of it they cut me off. I think people would be shocked to understand how few people within a massive organization like Adobe actually understand how the technology works. For Adobe AEM's MSM functionality I think there's basically one dude with a about 14 layers of worthlessness (incompetence and deflection) between him and the guy trying to get help.

Posted by Anonymous


This is probably the WORST customer service I have ever encountered. I've been cut off three times. The product won;t download. They intentionally make it difficult for people to call.

Add your review!

Posted by Darshan


I am highly impressed with the Customer Service at Adobe. I was being helped my one of their efficient representative Darshan, who not only resolved my membership, cancellation query to my fullest satisfaction, but was also demonstrated excellent customer care throughout my conversation with him. I wish Darshan a very bright career in whatever he chooses to be with his public relation skills.

Posted by melissamonique


I called customer service because I wanted to cancel my account. I've only had it for 2 months because I needed it for school, but I decided to quit. The friendly woman informed me of a cancellation fee, which is 50% of the remaining costs. When I explained that I didn't know that and I quit school and didn't need it for anything else, she asked her supervisor if there was anything they could do for me and there was! Best customer service experience I had!

Thank you Adobe!

Posted by Anonymous


they are very good
dont forget the are in India
some are very nice and patient

Posted by Shawniimush


I was having no luck finding a solution for my issue. My software code for adobe cc seemed to be invalid. Spent hours trying until I used the program chat feature. The CS rep PAWAN quickly identified my issue (a typo by me in the original email address). I wasn't very impressed until this representative, he deserves praise for a job well done.

Posted by diego


More than awful, horrible, and bizarre!

It was a simple problem with renewing my subscription to their Ps and Lr package, as they didn't automatically take my new credit card number. Made my cancel the current subscription that was put on hold until the new card accepted the payment, and they made me create a new subscription instead of that one. Of course they already charged my card for that new subscription that it is still not active (more than two weeks has passed since the payment was made) and after countless calls and chat sessions with the "customer" "service" I still don't have a solution. They even asked me to create a NEW subscription and PAY AGAIN with a different id, so I will end up having TWO paid subscriptions. Bizarre!! Still waiting for their solution to the one I already paid for.

Posted by Sly


I interacted today with MAYANK DABRAL of Adobe Creative Cloud Customer Support and he quickly and patiently diagnosed the issue at hand and solved my (hitherto intractable) problem in little over 10 minutes. I was both impressed and overjoyed. For those of us who depend upon Adobe software to make our living, support and efficiency like this is worth its weight in gold and goes a long way to establish customer loyalty. Tremendously impressede, thank you Mayank!

Posted by Alandra


Adobe tech support was on the phone with me for an hour, and i have to say i have never had a more satisfying call regarding malfunctioning software or hardware. The man on the phone helped me top to bottom and did not hang up until all my programs were working once again. Although the call was long it was as fast as he was able to do things due to downloads and loading screens. I am very impressed as other companies are hard to get a hold of, and are not as thorough as i have found Adobe to be. Thank you so much to the gentleman that helped me, you were the best.

Posted by Mike


Reading so much bad about Adobe service, I thought to leave my review anyway...even if it is rather good than bad.
I had issues in activating my cloud subscription. So I called the support and as the responsible person couldn't figure out what's wrong, he promised me that within 24 hours a supervisor will call me. So it happened within about 4 hours that I got a call from a supervisor. As we started having some problems in logging in I was offered a screen-share session and agreed on mouse control. So I could watch the support person checking things and doing necessary steps. On all my questions I got proper answer and we went through things step by step. In the end I didn't have a large problem to be solved...but I am really satisfied from the quick and friendly support in this case.

Posted by Happy Customer


I used Adobe online customer service - the 24 hr chat, and I had a WONDERFUL experience. The reps did not have Western names, but their customer service was efficient and professional and I did not have to wait long at all. They were also friendly without being over friendly, and the entire experience was such that not for once did I feel like I wouldn't get through.

Posted by Mr Angry


After 30 minutes on the phone, of which 29 minutes listening to music, 4 departments, finally someone directed me to online chat, this failed in Firefox and not much better in IE, his answer was to download Chrome and try again. I'm just trying to spend over £1200 on 2 products, seems thay don't need the business, what a shower !. The online experience is probably an indication of the support on offer, possibly the worst site in history, hardly a good advert for their products. Absolutely dread using Adobe, CEO needs a good kick up the although he's probably on a nice fat salary and goes home every night thinking he's doing a great job.

Posted by hashtagpoordesignerproblems


In May 2014, I purchased Adobe Creative Cloud for personal use, but only downloaded two of the apps. Months later I attempted to download all of the apps but was told I can't because my OS wouldn't support them.

A man named Ajeet helped me via the online chat service. He attempted to get me to remain on the membership, but I held strong and explained my problem. He was the first person who understood my financial situation and helped me cancel my membership. Though we communicated only via chat, I felt like he actually cared and wanted to help me out- while also sticking to his guns. You don't get that very often, and though I cancelled my Adobe CC membership, I will be re-purchasing once I get a new computer. Who knows when that will be though.

Thanks Adobe!

Posted by pdxhicap


Wow, Adobe support is amazing. I had a questions about the Creative Cloud and got them answered right away. Great Job Adobe!

Posted by culikam


Re my original complaint of 10/2/2012:

I just received my wireless phone bill today. Those calls holding on for 5 hours for Photoshop CS5.5 Customer Service cost me $140 OVER my regular monthly bill. So not only do they waste your time with you holding on for the wrong departments for 5 hours, I have to pay for it too!

On a slightly better note, after I posted the note on 10/2 I got an email from Adobe a few hours later from someone apologizing again. This time the problem was solved (for now). Originally they couldn’t find my Photoshop legally purchased registration and serial numbers, telling me it did not exist. That was a lie of course. After about an hour talking with this apologetic person on the phone he gave me a brand NEW Serial number and my CD worked after that.

So perseverance does work. Keep posting those awful experiences. Of course no one ever replied to the 6 letters I snail mailed to the CEO’s and top honchos…

Posted by Stevo


Adobe was great! My wifes laptop crashed and we could not remove the adobe cs5 from it. After telling them they unlocked another lisensing agreement for the new laptop we purchased. Was on hold for only about 10 min and they resolved our issue. With the comments thought I was in for an hour wait...

Posted by lmbrown


Support was excellent. Hold time was just a few minutes and the problem was solved quickly. Thank you!

Posted by Anonymous


best CUSTOMER SERVICE ever =) and I'm not sarcastic

Posted by Andrew


Reach CS quickly and my photoshop problem was solved.

Posted by Shaine


He (RJ or Jacob) was able to help me in 4 minutes! Thanks.

Posted by Anonymous


I only had to wait about 1 minute to get help. They had my photoshop working again in about 10 minutes. A very pleasant experience.

Posted by Anonymous


My computer died and I had to buy a new one. I had already used both of my cs3 installs, and could not deactivate the one on my dead comp. I called Adobe they walked me through the process of installing on my new comp through verification over the phone. Took less than 5 minutes. The person I spoke with was hard to understand. He sounded indian and spoke way too fast.

Posted by Anonymous


The number worked like a dream and I actually talked to a very helpful woman (in India I think?) and she solved me problems right away.

Couldn't even begin to find the customer service number on Adobe's site. You guys saved the day. Thanks!

Posted by Anonymous


Thanks for the phone number! This really did work and I actually talked to a competent person who fixed my problem immediately....yay!

Submit your comment

Posted by Adobe Guy


I worked for Adobe and everything I read above is true, I heard the same stories from customers every day and I couldn't believe it but it's all true. For your consideration keep in mind that Adobe is a large company and they have multiple segments, some are specialized in Enterprise only not consumer products like Photoshop or Elements, so if you call the wrong number you will get transfer.


Consumer Customer Service 1-800-833-6687

Direct Sales 1-800-585-0774 (consumer only)

Business Sales 1-800-443-8158 (not consumer and not enterprise sales)

Enterprise Sales 1-888-649-2990

Tech Support (consumer only) 1-800-422-3623

Software Activations 1-866-772-3623


Hope that helps some of you

Posted by Adobe Systems


Hi all, thanks for leaving feedback for Adobe. Unfortunately, this board doesn't allow us to respond to you directly, but we would like to...and can respond to you directly on Twitter. Just ping @Adobe_care and we'll be glad to assist you in taking care of any unresolved issues.

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800-833-6687
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800-642-3623

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