Adorama Customer Service

Well today I ran out of the black ink and I opened the ink, the new ink and tried to put it in my Epson printer, and it wouldn't go in, it did not fit, so I looked at it and looked at it, and sure enough that little things in the back are not the proper fitting for my printer, so I looked at the sales receipt And apparently Epson makes another 157 LLK black ink for probably another machine. I don't know but I did call today. The man hung up on me. He would not let me talk to a manager and then he called me back and asked me if I opened it and I said yes I told you I tried to make it fit today and it wouldn't fit and he just told me you know that it's not returnable. And I'm like what? And then and he already hung up and I was still talking. This is very very bad service that adorama is having I'm 69 years old. Don't need to sit here and wonder why Epson made two ink cartridges with the same look and the same number on it I should not have to pay $33.88 for something because it's past the 30 days that simply ridiculous I need a refund or a replacement. This is unfair. You guys make a lot of money and you should not be taking advantage of us people who just wanna print something.

My package never Q showed. I am out $3000. Terrible customer service

adorama is a scam, they are trying to scam me 2nd time in 1 year.
In jan. 23 adorama sold me a drone without a battery charger. tied to upsell the charger, when i proved them that charger should be included, adorama lied that the charger is on backorder, then made me wait for refund over 1 month. I had to file a fraud charge back to get my $1000.00 back. Oct. 11th. Now adorama scammed me for $506.05 flahspoint xplor 400 proo photo flash with bad battery sold as new.
ORDER PLACED; Oct 05, 2023 ORDER NUMBER; 111-0477915-3973863 via amazon.com
delivered on oct. 11th. I reported on Oct. 11th. that the battery is bad/defective. Please send a new/working battery. adorama confirmed that they had these batteries in stock, they will check the order. after 2 days adorama changed their story and said to send it back via ups, pay for shipping, wait several 2 weeks for adorama to receive package, inspect product and refund. Not only they raised the price on the purchased product from $459.00 to 649.00 but also adorama lies about product out of stock.
adorama sells on their own site used batteries for $137, brand new for $169 they are in stock.
adorama scammed me for $506.05 now want me to pay for shipping, wait for several weeks to hopefully receive my money back and then buy again for higher price and hope again that the battery is good this time = most ridiculous scammers in the world. WHERE IS THE JUSTICE, WHERE IS THE GOVERNMENT TO SHUT DOWN THESE CRIMINALS?
Better Business Bureau;
https://www.bbb.org/us/ny/new-york/profile/photography-equipment/adorama-camera-0121-2477/complaints
https://www.complaintsboard.com/adorama-b102836
https://www.tripadvisor.com/ShowUserReviews-g60763-d6872154-r787574721-Adorama-New_York_City_New_York.html
Customer Service Scoreboard;
https://www.customerservicescoreboard.com/Adorama
FOR THE LAST TIME; SCAMMERS FROM ADORAMA - SEND ME A WORKING BATTERY BY OCT. 17TH. OR I WILL FILE A FRAUD CHARGEBACK AND LEGAL ACTION VS ADORAMA.

I bought the Asus ZenBook duo from adorama a few months ago. The laptop crashed several times in the first few months so I tried to exchange it for a different device. Different brand, different model. I had no option to return or exchange the laptop on adorama's website so I called and specifically asked for an exchange to be processed. We had back and forth where I was told I was past the laptop's returnable date even though their website clearly states that purchases can be returned by February. I was told I couldn't return the laptop because the manufacturer disconnected it. They acted as if I couldn't exchange it for a different device. I practically had to state several times that I wanted a different device before they finally said they could process it. I had to literally instruct them to add a note on what laptop I specifically wanted. I was sent a shipping label and returned the laptop. I didn't get tracking info do I called adorama and they told me the saw the laptop was on the way and my refund would be processed once they got it. This is the 3rd call I've had with adorama about this exchange and they're still ignoring the notes on the order and trying to refund me. I had to once again refer the technican to the notes on the account. She confirmed the laptop I wanted and assured me my exchange would be processed. This was Monday. The laptop arrived to them Tuesday. Thursday I get an alert saying my refund has been processed........ AFTER 4 PHONE CALLS WITH DIRECT INSTRUCTIONS, THEY STILL DID THE EXACT OPPOSITE THING I WANTED. I NEEDED THIS LAPTOP TO START A NEW JOB AND THEY'VE MESSED THAT UP. Then they best they can do is offer $50! For the inconvenience on my next purchase AFTER I REPURCHASE THE LAPTOP I WANTED EXCHANGED. I can't even use their measly credit on this next purchase. The incompetence is mind blowing and i do not recommend adorama

This was my worst customer experience of my entire life. I never imagined that I could go through a situation like this. I simply made the purchase following ALL INDICATIONS ON THE SITE. I'm from Brazil, but I sent the product to a friend's house in Florida, who was going to come here faster than the post office. The card was approved, the bank sent a notification of the card and we were glad that everything worked out. The purchase was made on a Friday, I even thought they would be quick to ship. But on Monday, feeling that something strange was happening, I emailed all the customer service addresses that appear on the site, asking them to please speed up the shipping as it is a product to work with. Nobody answered. And Tuesday, without further ado, they sent an email saying they canceled the order because they suspected fraud. It's amazing. At no time did they take the trouble to ask on the phone that was registered, on the email that was registered, on the bank card to find out whether or not it was a fraud. They simply decided it looked like fraud and canceled the order. Total abuse. They could have contacted us. It's my worst experience and I ask everyone to be careful because they don't care about the situation. They answer me as if they're completely sure what they've done. My card now is empty, cant buy anything, i have works to do with the equipment and im no sure of what will hapens.

NEVER RECEIVED MY ORDER!! DO NOT BUY FROM ADORAMA

I bought a lens from Adorama 25 days ago. UPS tracking said it would be delivered around 8:30pm. Since it is a valuable item, I decided to wait for itat my door. They never delivered it.

Next day I get an email from Adorama saying my lens was delivered. I checked UPS tracking and it shows it was delivered.

I think it was misdelivered, since UPS has misdelivered items from other people to my house. They have even misdelivered my orders, my neighbors knocked at my door saying my package was left at their door.

I contacted Adorama, they opened an investigation with UPS, and asked me to wait for 10 business days.

I thought: "they will find out they misdelivered my package."

20 days later they emailed me saying "UPS says you package was delivered. But as you haven't received your package, we will reopen an investigation and please allow 10 more business days. Please contact UPS so they know how frustrated you are."

I naively contacted UPS and they said "We can only give that information to the shipper, contact them".

HORRIBLE!!! They sent me the runaround putting all the blame on UPS. I don't care about UPS, I am not UPS customer, I am an Adorama customer! I paid Adorama, they should be liable for my order!

All the emails and chats are copy/paste messages. Chat support is clearly outsourced in some asian country. I could easily tell, their spelling is horrible!

It is the worse customer service! I want a refund to buy that lense somewhere else! Otherwise I will start legal actions.

I will post my review in all the sites I can, make youtube videos, and anything to warn people not to buy from them. I won't let Adorama rip me off!

This used to be my go to website for buying photographic products 15 years ago. Not any more. it's hard to believe how much they have slipped and is only getting worse. My last 10 orders, yes 10 had nothing but problems, from missing items, wrong items, defective items, back-order, damaged item, Empty package, inappropriate packaging you name it. Their website seems to be disconnected from their actual inventory. The bad is that they are doing nothing about it. Skip Adorama and go straight to B&H you will save yourself a lot of aggravation.

I never received my order and after 3 months of waiting I was told that there is nothing Adriana can or will do. Do not order from this company as they do not care about their customers. I'm out over $400!!

I have been trying to resolve a damaged claim with Adorama and re-shipment since December 18,2018. I keep getting the same response in every email and by different customer service representatives, either waiting on Shipping. The worst part is i have to always email and request a status update, not once has Adorama emailed me with a status report. Very disappointed. I am still waiting over a month and half and on Shipping to do something, when I ask what the hold up is. All i receive in my canned email response is waiting on an update from shipping. Adorama does not care about customers or customer service.

The telephone number given on this page is no longer in service.

I have (had?) a wonderful camera - a Leica M9 with a Summilux 50mm lens- value of about $6,000 usd's. I am now a stay at home dad some time does not allow me to use the camera like I'd like. I decided to send the camera into Adorama (should have chosen B&H) to get a quote on what they'd pay me for it. I sent the camera to the company about a month ago. Received an email 2 weeks ago saying they had received my camera and someone would be contacting me regarding the value. I've tried and tried to get a response from Jack Gold on the value.... and to just let him know to please send my camera back. It's been over two weeks and nothing. I fear I'll have to contact a lawyer to get my camera back. I never complain or take the time to submit a review but I will now and try and spread the word about how terrible this company really is. I wanted to give a business other than B&H a try but was stupid to do so. Please, never use Adorama for anything....!!!

I have use Adorama before with no problems, but with my present order which was for a Flashpoint lighting system with a Flashpoint stand turned out to be the exact opposite. Both arrived. The stand will not fit properly to the light. My first contact resulted in an associate telling me only two other stands, not mine, would fit the light. Finally after I became disgusted with options being given me, the associate said he found an adapter for my stand. As yet, with another costs to me, I have not received the adapter.The associate attitude I perceived of one of not caring what I chose to do. As I duly like the light and I will not throw more bad money toward Adorama's way, I will find another supplier and throw my money at them.

I ordered an item from Adorama on Feb 23rd and then went to the web site to check on my order 4 days later. My order was not found anywhere but my money had come out of my checking account. I tried to contact Adorama by email but got no response from them. I called them several time and finally got a hold of someone and was told they did not show an order from me. I placed the order again on the 27th of Feb and I am still waiting for it to arrive as of Mar 5th. They advertise 1 to 3 day shipping...that is a lie. Adoramas customer service is a joke and they do not care about their customers. They have not tried to resolve my issues. I will take my business somewhere else and I recommend you do too.

I am surprised by Adorama's bait and switch return policy. Not only did they deceive me by not noting a different return policy for the TV I ordered on the page of the item, nor did they note it on checkout, nor did I see it when I looked at their return policy (they have this exception noted elsewhere, and no notation in the 30 day return policy), and their return policy of a 30 day return was noted on my receipt...when I got my TV the day of and opened it, it looked like it had been thrown down stairs. Helen blamed me for not opening it (it was delivered to my office, and the person who signed for it didn't even know it was a TV, and didn't know that it was "protocol" to make the driver wait. The driver didn't tell us to check it, and how could he have known that it was a TV to begin with? He just signs what is delivered). None of this was made clear to me, and Helen continually blames me. I only shop online and have never encountered such rude service and horrible return policy. Why would you buy a TV online if when it arrives damaged, you can't return it?

Ordered a product from the online website wrong product was sent so I returned it. So that the correct order could be sent out. They actually shipped me back the exact missed picked item that I sent them back un believable.

Customer Service is operated by Zombies with machine like answers.

Over 1 month to sort out a short shipment issue, still repeating themselves every week about them opening a UPS investigation for a package which arrived in perfect order and still sealed with ADORAMA tape.

David Agius

In regards to order Order credit card declined. I have just got a new Discover card and have used it for several weeks, renewed, valid thru 04/18 code 788

Attention Adorama Corporate Office,

I have to say that I am so unhappy about your customer service! They are rude and obnoxious!!



I have my own photography studio, and I don't interact with my clients the way your company does. Every time I call to get help/information I'm always on hold for a long time. Today (3.19.2013) I was on hold for at least 15 minutes. I finally hung up called back, and Monica answered. Thank goodness I have other lines.

They told me I had to fill out a tax form because without the tax forms they would have to charge me the tax. I am a Photographer Studio owner and I am a reseller and should not be paying taxes on albums I sell to my clients. I should not have to pay tax twice since I collect taxes from my clients. I did this before with your company and they wouldn't give me the tax money back. Customer service said to send Kayra R. an email regarding this matter, she then sent me the form. I tried getting in touch with Kayra R. today 3/19/13 but she's out on vacation and according to the company, she's the only one who could process my information". I don't understand with a company as large as yours you only have one person who can do this task?? So they said I will have to wait to put my order through (which means almost two weeks). I can't afford to wait two weeks. I then spoke to Monica and I wanted to speak with a manager (the manger was too busy to get on the phone). I do understand about policies for companies but there should be a procedure if Kayra isn't there to take care of the tax info. If she's out, then someone there should be able to do it as her back up. What if Kayra decides she doesn't want to come in anymore or gets fired, then all new clients will have to wait until you get a replacement, which could take two weeks or longer? Then I guess you'll lose a lot of prospective new clients. They'll just go to another company.Businesses are struggling to make it now, and I find most will try to accommodate New and Old clients. Adorama must be doing quite well if it can afford to offend new business prospects! Customer service and management needs to be improved, A LOT!! Also, I was on the website complaint board, and there are a lot of letters pertaining to customer service and it wasn't nice.BUT I'm not happy with your service, and I would like to speak with the Manager/Owner on this matter.

Hello Sir /Madam,
this is the second time that i am not receiving the service i believe i deserve from Adorama.I want my comment to be a constructive one.I think Adorama is quick at responding when it is to do with making a sale.But when it regards another issue, as i said before, it is far from being as easy as 1 2 3.. to get a respond from you.
My issue here, is i am requesting that Adorama send me by mail the proper invoice attached to my last purchase. That is order number 11867413.My goods arrived and are stuck in customs in Mauritius.And this is the fourth time i am making this request.I feel i am speaking to NO ONE..Remember putting the customer first, and the money will follow.Not the other way around.
So i hope to obtain satisfaction from Adorama this time, as without this invoice, i cannot clear my goods from customs.
Thanks and regards.

I have worked with Adorama for multiple purchases with good success. No problems with customer service, returns or purchases. Always seemed straight forward with good prices and rapid shipping. I am amazed by the negative comments but then again people who are generally satisfied don't write reviews.

I have been ordering online from Adorama for some years; when I was in NYC I purchased from their brick & Morter Store.
I can honestly say that I have never been disappointed.
I don't know whether they have had a change in Management, but I have noticed over the 3 or 4 years, a definite improvement in the Customer Care; recently, the website has become much easier to use, and overall thy seem to have become more customer-focused.
Yes, there has been the occasional need to return an item, but issues have always been resolved to my complete satisfaction.

i have only ever had great customer service from Adorama and particularly from Helen Oster who always goes the extra mile to help me.
Thanks

In my book, Adorama Camera consistently achieves excellence in Customer Service, with a HUGE inventory of the most competitively priced camera gear across the net.

Adorama is my Number 1 choice, first time, every time.

No need to look anywhere else!

I've bought camera gear from these guys many times. Only ever had one return for a faulty lens. They responded imediately. They really are very good, they know their products and they know how to keep customers happy.