Advance Auto Parts Customer Service Complaints - page 2

User Reviews, Ratings and Comments

Advance Auto Parts customer service is ranked #120 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 55.00 out of a possible 200 based upon 536 ratings. This score rates Advance Auto Parts customer service and customer support as Disappointing.

NEGATIVE Comments

432 Negative Comments out of 536 Total Comments is 80.60%.

POSITIVE Comments

104 Positive Comments out of 536 Total Comments is 19.40%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating

  • Advance Auto Parts

    Customer Service Scoreboard

    • 55.00 Overall Rating
      (out of 200 possible)
    • 432 negative comments (80.60%)
    • 104 positive comments (19.40%)
    • 15 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.0 Issue Resolution
    • 3.9 Reachability
    • 3.0 Cancellation
    • 3.9 Friendliness
    • 4.0 Product Knowledge

Add your review! Return to the main Advance Auto Parts customer service scoreboard page

Posted by Muskstepper


I have been waiting on a Part for one Week, what's up.

Posted by None I fear retaliation I live a


I go to the Advance Auto on Broadway in Louisville Kentucky. The date was April 8th Thursday 2021. First I tell the lady what I need everything for oil change and an air filter for 2009 Toyota Corolla And the same for a 2016 Honda Civic. So as we're doing this she does she does not seem like she wants to be doing her job huffin and puffin being very short. She handed me a piece of paper with numbers wrote on it and tell me I had to go get and look for my oil filter and air filter myself the shelving was very unorganized and not in alphabetical or numerological order I couldn't find it so she had do looking for it and was not pleased. Ass I was ringing out she asked for my name and phone number as I tell her how to spell my last name she is purposely not punching the right buttons I'm standing here watching hard just push whatever buttons so I stopped her tell her that that's not how you spell it and I proceeded 2 spell it again she does the same thing again so I stopped her and she does it again. At this point I I was like oh well I'll just give her my phone number and all will be fine because I have been going here for years my phone number is in the computer system. And just to mention after I bought the stuff for the oil oil filter and air filter. I put the stuff in the car went back in and got things for detailing vehicles I spent well over $200. I get the parts home and get the Honda took hey Part and lo and behold wrong air filter for the car. Okay whatever I move forward I go to the Toyota Corolla drain the oil pull off the cap for the oil filter insert wrong oil filter insert. At this point it is nighttime so the next day after I get off work I go to the bag to get the receipt she never gave me a receipt for either of the purchases I made night night. No problem though because my name's in the system my phone number is in the system. so I take my parts back to the store and I just want to exchange them for the correct parts. As if this couldn't get any worse I go to exchange the product the worker there put my phone number in the system he says it shows nothing of you being here yesterday. The two workers including her acted like they didn't remember seeing me there. She knows damn good and well what she did I believe she gave me the wrong Parts on purpose just like she purposely entered my name and phone number incorrectly. I talked to corporate they said I would be getting a phone call from upper personnel so I can exchange my stuff never i got the phone call. I am in a multi racial relationship I feel like they did not approve of me and my significant other and our relationship you could feel it when we walked into the Advance Auto. With what is going on in the world today this is beyond unacceptable and for you Advance Auto to not get back with me and try to make this right is beyond unacceptable I have not took to social media I have not told everybody I can tell to not use your stores But today I believe I will and I will not stop until I feel everyone has heard and know how I was treated there. both of my cars are currently not properly maintained because of how I was treated at that store.

Posted by Anonymous


I recently purchased a pair of windshield wipers at your store at 920 McArthur Dr. store in Alexandria, La.. It was raining that day and did not expect an employee to install them that day. I called two days later and asked if they would install them that day and they agreed to do that. The employee made it very obvious by her actions that she did not to be bothered. I have used your store often because it is near my home. I called to talked to the manager but he was out but was told he would he would return my call but never heard from him. Most businesses want to know when they give good service and when they fail.

Posted by Anonymous


I believe the delivery guy drop my pack without advise me hes hide the package so he can com back an take the item back I'm not happy with the delivery sistem they drop your package without notice me lock to me they don't care

Posted by The looked over one


As a dedicated team member who has been with the company over 3 years I'm reliable and dedicated I am a key holder since we don't have management titles I love my team and my store but I do not love the fact that 3 1/2 years of dedication I feel used and abused when 4 new hires make more money on the hour than I do. It really has hit a nerve with me and sadly I am considering other employment at this point because even though I have pointed it out to my GM she seems to be doing nothing about it. I really feel you should take better care of your employees because without your employees you have nothing.

Posted by Adam


Worst experience ever payed for part was guaranteed part would be there by 2 o clock . But when I return they inform me that they forgot to order it. Then refuse to give me my money back even though I had receipt.

Posted by Anonymous


This has got to be the worse Auto Zone Shop I have ever visited. When I entered the store there was about 6-8 employees in the store and none of them greeted me because they were too busy talking to one another, they looked at me and continued their conversation with one another.
One of the employees turned and jumped when he saw me because he had no clue I was there. However he(Jorge) tried to help me but,could not. However,he was polite and he tried. This is my first time in this location and trust me, "I WILL NOT RETURN HERE TO THIS LOCATIONS AGAIN" 17520 S. Dixie Hwy, Miami, Florida 33157
I will be passing this visit on to others.

Posted by john


I have noticed that store 8870 antioch il has at times dismissed mask letting customers in store I just returned to work after being out of the store because of my age and lowered imunsystome

Posted by Anonymous


I was inside the Iowa City Advance Auto on Highway 1. Inside the parking lot every single day there is a man soliciting business and working on customer vehicles out of a van in the stores parking lot. Most days his entire butt crack is hanging out of his pants as he does it. Its extremely unprofessional and a huge liabilty for the business. I personally will never return to this location. I will take my business elsewhere.

Posted by Engin


I bought a battery for my car online on Saturday, May 2, at 2:00 pm. They were to deliver it on the same day and sent me an email at 4:00 pm, stating that my order is on my way. I took out the old battery immediately to give it to the delivery person, but they did not bring the new one. Today, Sunday, May 3, I waited for until 1:00 pm, they still did not deliver my battery, then I called the customer service. I waited 45 minutes to speak with the customer service representative, and she stated that the order is canceled since they are out of stock of the battery I ordered! I triple checked my emails to see if I missed the cancellation notice, but could not find such messages. No phone call either!

Here is my loss:

1) My time - at least 2 hours of my very precious time, which they cannot pay for!

2) I have my car with no battery and can't drive it to the nearest store since I unhooked it. I have to put it back, do the jump-start by asking help from my neighbor or someone else and travel to the nearest auto parts store but not to the Advance Auto for sure!

3) My nerves - during this difficult time, this was not what I need to experience!

In conclusion, I DO NOT recommend anyone to order from Advance Auto Parts! I had a horrible experience that they can't even fix! Thanks for listening...

Thanks,
Engin Blackstone

Posted by Lifetime warranty


Hello I have purchased brake pads for my car lifetime warranty wear ever gold.went to the shillington store to exchange both front and rear.Scott there said they will not exchange I have recites and original box..I never had an issue exchange in the past .I always shop at advanced ..I didnt choose the non warranty brakes..I spent the extra money for the lifetime warranty..so what is the problem. Pads are worn so they wont pass state inspection..denied exchange on lifetime warranty

Posted by Anonymous


I'm a member of the store 5047 management team. My hours have been cut to 32 hours like other team members. While there are part time team members make 29 hours plus. The store GM since she is salaried is not affected the cut but as part of management I felt that the way the hours were cut is unfair because we carry the same responsibility's of the Gm. I feel she should have met with her management team before making this decision on her own. I feel that as management team she's performing as she alone make Store 5047 and that all other member of her management team is not needed. I also concerned about the way the store will meets our customers needs in a timely and professional manner. I feel that as part of management our hours should have been the last to be affected.

Posted by Disgusted customer


I went to the store in Greencastle PA yesterday (3/3/20)to exchange a CV axle (brand new, never used) and was told by the GM Dave C. that without a receipt they couldn't help me. Even though it showed in their system that I bought it there. He said I could only exchange same part for same part. The part I was returning was for the opposite side of my truck (or so I thought) and I needed the other side. I told him how is that possible when the part is still on my vehicle and in the shop. His reply? "I don't make the rules." I left the store quite irate at his attitude as he said very sarcastically and condescending "have a nice day" as I was walking out. I drove to the Chambersburg store and was told I certainly could return an unopened new part. They looked in their system and as it turns out the part I needed was the same part for both sides! I didn't even need to go through what Dave put me through. Chambersburg called the Greencastle store and informed him that it was the same part, and his reply? "Oh, I never even looked it up because she didn't have a receipt".
What kind of customer service is that? You can bet I will make the trip to Chambersburg for my parts from now on even though I live 3 miles from Greencastle. They are fantastic and took great care of me and apologized for the behavior of another store.
I am betting if I was a male I never would have been treated that way! And Dave, being a female does not mean I don't know about vehicle parts. As you can see, I took care of my issue without your help! You need some serious customer service training. And shame on Advance Auto for giving you a GM position. You certainly are not a manager in my book!

Posted by Anonymous


Good evening. I wanted to reach out To someone about my experience this evening in one of your Springfield locations the one I'm speaking of Is Saint James Ave. There was some suspicious Behavior regarding money at first sight it didn't seem suspicious but when the young man Noticed that I was watching Is when it got interesting. Without me even having to ask any questions. He started to explain What he was doing with the funds and why? I didn't allow him to explain I cut him off with whatever it is that you're doing, I'm pretty sure You're supposed to be doing it or you wouldn't be.. He gave me a look. And I proceeded to leave. I think someone should review the cameras, That way if you was not supposed to be doing what he was doing. It can be taken care of immediately. Unfortunately, I don't have the young man's name. But there was two of them in there. Both of them young the one I'm speaking of. Was short and slim the other young man was heavier.

Posted by Anonymous


Recently I've been to your central islip location however I have stopped going to it because I'm tired of smelling marijuana in the store. Employees are too high to function and when they do they messed up my order I refuse to go their and will shop at another location.

Posted by Anonymous


Recently I had a bad customer service with you Sandwich, Mass. storel It has been recorded with your office.. All I wanted to do is put brake pads on my truck. Your agent at this branch I feel was out of line. Now even after all this the brake pads now fit in the frame but cannot use vehicle with your pads because your pads are too thick that they kick out the rotor when you tighten the caliper. Still running on my old junk after two weeks of trying to fix this problem on what little time I have to work on vehicle. I have two sets of brake pads, one that do not fit and I cannot find receipt and the second set that got dirty while trying to put on vehicle which I have receipt. Problem? I believe your pads will fit with your rotors but not the ones in my vehicle which are thicker.Screwed. Now I have to buy new rotors? Mine are in great shape.

Posted by john


purchased a package of fuses not knowing if they were for my car... which had a non working radio... turns out i need different fuses ones in the glass.... i used one from home.... i then returned to the same store with a receipt for the new unopened item of fuses.... i was told they are not returnable.... i reminded them i asked that question only hours ago when i bought them and i was told to keep the receipt.... now a new person says they can not refund me at all..... i ask for store credit so i do not lose the 20 dollars i just spent...told no items for electric are returnable and i am told to read the sign on the side of the front door.... SO WARNING TO ALL AUTO PARTS BUYERS... this is the 3rd time i had trouble returning items... so far a battery that did not match my car... then an air conditioner booster can...which i did not have the gun to use.... and now this...three strikes you are out... i will warn people every day on facebook about the hell this store will put you through after buying their items.... GO TO AUTOZONE... I WILL FROM NOW ON

Posted by Bgoffman1


Unreal episode with you guys. I purchased a motorcycle battery from the wind gap pa store which I had to go online to find the part. Lady at the counter gave me the right battery but wrong terminals. No biggie go to broadheadsvillepa pa store to exchange. Upon arrival the lady there says " no returns on electronics" so I buy a cable to make it work anyways. Then to find out the battery is deffective its not taking a load and keeps dropping volts. Take it back next day to broadheadsville store only to get a crappy excuse that they can't do anything until its chatged and tested. Now I have to wait another day for them to charge it and 4 trips to get a simple battery. The people ive have been talking to were no help and crappy customer service. This is unacceptable in any line of business. I could not run my own business like this nor should advanced auto. I will be taking all my business elsewhere.

Posted by SkipL


I have had TWO recent bad experiences with store # 5986 loacted at 2311 Salem Church Road in Fredericksburg, Virginia. The most recent one was I needed a small part and did my diligence locating the specific part on the Advance Auto website. I found the part which was noted as available in stock at the mentioned store. I printed out the part item and drove the six miles to the store. Two people were working the counter and both were with customers. I waited until one was free and the went to speak. I was informed that another customer was before me who was at the back of the store. No problem, I didn't want to cut in front of anyone so I apologized and waited. The counter person finished with the customer and I approaced the counter with my printed out paper and told him what I was looking for. He never bothered to look at the paper and simply pointed down the isle and said "down on the left". I went down the isle "on the left" and it was an item "assortment" and not at all what I wanted. In this five second period the clerk disappeared to the back area and I could hear boxes being "stacked" in the back. Not having found what I came in for I was forced to wait why the only other available clerk finished with his customer. When that clerk finished with his customer he asked what he could help me with and I showed him the paper. He did a little computer research and located my wanted item in the back room and not located on the sales floor. By the time the clerk finished my order inquiry and completed the sale finally the first clerk came out to the sales counter - a full ten plus minutes later. The second sales clerk was most helpful and is the ONLY reason I will consider ever going back to the store. If I am going to take my time to do the necessary research, print out the document and drive to your store you at least owe me the courtesy of looking at my documentation and being sure I have the necessary part in my hand before disappearing. Anything I can buy at your store I can purchase online and I will get it in a day or two with certainty that I will get what I researched. I do not have the clerks name but the helpful one was a younger person who appeared to be of Hispanic descent and the unhelpful rude one was a very large black man who I presumed may have been the acting manager. I use these descriptions simply because I don't know their names. The approximate time of the transaction was around 11:00AM (before noon) and the transaction date was 7/29/2019. Shame for your lack of consideration.

Posted by naacplaw


At or about one month ago I contacted the customer service for advanced Auto on Paxton street in Harrisburg PA, regarding a racist incident that I was a victim of ,a few days later I received an email asking in regards to what occurred,since then I have heard nothing back from anyone .I am not satisfied with how I was treated and am taking a step to go around the management in this particular establishment ,I would like to be contacted and would like a receipt of my correspondence.

Posted by Worst Auto parts store every


Well I was on my way to Columbia KY to get a bike for my bosses son and oil and filter for my brother and I for our vehicles at Advanced Auto and the guy went out to see what size motor I had and lifted my hood to check the size of my engine and bent the hood latch when he was putting the hood back down and it didn't want to stay down after he said he bent the latch and kept trying to get hood to latch after bending it. I said it's not going to fly up is it while I'm driving it.... This what happen while I was driving to Walmart on the Pkwy getting to Walmart total my hood, broke front wind shield, broke side driver rear view mirror, total my driver side fender..... I'm still piss about it but I'm so glad I'm alive. Thank you Jesus

Posted by Johnny


I'm from new braunfels tx and I had a very bad experience in there store bough a part 4 minute later took it bad I bough the wrong part could not get a refund cause it was electrical part but the counter person didn't tell me that manager was not in talk to the person that was in charge he raced he's voice in a bad way said I can't do anything for and threw the part and recited on the counter and said you need to leave very bad experience y'all need do something about y'all just lost customer not a big deal it was just a 20.00 part but it was just the experience that person treated me like.

Posted by Anonymous


Need to train masontowm store better be I called to check price. On hlf shaft for my 03explorer and was told it cost 400.00 this is why your store in masontowm is going to crap the employees name is Tim no Tix your staff no I called the uniontowtn store and was told it was 77.00

Posted by Scott


Poor service at the palmetto FL location. 7:40 the store was still not open and it's supposed to open at 7:30. Also the employee parked in the closest spot to the door, very unprofessional.

Posted by Georgia


10/23/18: Today I purchased an alternator on line for a friend. Your store manager @ 4901 Gulfport in Gulfport, FL was EXTREMELY rude to myself, a paying customer, & my friend. We both needed help from this store manager to complete a transaction. He was NOT helpful. His rude, disrespectful, snide comments were NOT appreciated!! I live in LA & trying to purchase the correct part for a friend in need in FL. Web site was being difficult as well as store manager. His attitude toward myself & friend were uncalled for. I hope Advance Auto Parts takes my complaint seriously & directly addresses this store manager's awful interaction with customers. Thank you,

Georgia

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