Posted by poor Service at Tete airport


Gents, yesterday 20/02/23 the fly from Tete - Mozambique to Johannesburg my wife and me were denied boarding by the Airlink agent at counter, the supposed restriction was a travel suspension from Mozambique and South Africa to Romania, we informed the agent that measure was lifted on March 9th, as the Consul explained the guy by telephone and he did nothing to solve the problem. We lost the fly conexions and additionally we ask for a refund of the 9 baggages paid in advance. I made a complaint by mail to the airline and still has not received any answer, at the end the travel agency canceled the flies and requested the respective refund. This is the second time I had trouble with the counter personnel in Tete airport because they has not been trained properly on how to charge a 2nd or 3rd baggage.