Allstate Customer Service

Stop paying top dollars for TV commercials and put that money back to reducing rates for your customers..

I did some tree removal work for Allstate. I was efficient and no further damage was done to the property. 30+ days later and I still haven't been paid for the work I've done. It's too the point that I am going to loose money because they are dragging their feet. Allstate doesn't waist any time shutting off my insurance and reporting me to the state if I am late on a payment. Should change your slogan to "The Greed Hand's People". Pay your bills Allstate!.

The absolute worst insurance company! In California, they had a class action lawsuit filed against them after the Northridge earthquake in 1994. They under valued homes, repairs, replacement items. My house had over $75,000in damage to it. Allstate had to pay me an additional $20,000 from the lawsuit. I had them here in Georgia. My homeowner's policy was canceled without my knowledge. The computers show letters of notification were sent to my house, but I never received them. Nor did I receive a refund check Allstate stated they had sent to me. They show no proof of service to my residence for cancelation or refund.
The insurance commissioner in California has investiaged and prosecuted Allstate several times. The Georgia insurance commissioner needs to also investigate Allstate for fraud.

Allstate is the absolute worst customer service, client management, and account management experience I have had in the past 10 years of property and vehicle ownership. Steer clear of them at ALL costs

Recently filed a claim for auto damage and procured a rental car. My 30 day rental runs out on March 11. Due to supply chain issues my car will not be ready until March 18. I requested a week extension which amounts to approximately $150. I was refused. Please keep in mind that we have been Allstate customers for 38 years. In that time period we have had full coverage on several boats, at least 12+ vehicles and our home. According to my calculations, we have paid approximately $250,000 in premiums and yet Allstate will not spring for $150. I currently have that much money in my wallet but it has become the principle of the thing. My auto policy is up for renewal on April 1 but I can assure you that it will not be with Allstate. Home owner's insurance is up for renewal October 28 and again I can assure you that it will not be with Allstate. I have been frustrated and dismayed with Allstate's customer service and will take my business elsewhere. I am currently paying $8000 a year in auto insurance and $1500 a year in home owners insurance. I feel sure that other companies will be delighted to offer me the coverage that I need.

Beware of this Allstate Agency! Derek purchase Brent Walters Agency and inherited customers with zero claims but takes credit for it. Once Derek Anduiza took over Mr. Walters clientele service started going down hill because I've nothing but issue. Derek doesn't return any customer calls or emails. His office doesn't take responsibility for incorrect information provided to his customers. Therefore, discounts are removed based on inexperienced and deceptive employees. One of his employees Dena will mislead then tell you she'll call you back but never does. I know the insurance increased but not as much as mine. Derek told DOI that I suspend alternately which had nothing to do with removing Good Payer Discount. I've contacted the Attorney General Office and was told to contact DOI in which I told them I had. I think DOI and Allstate have some type of agreement.

Don't ever use Allstate for your insurance They lie and cheat all the time in addition to overcharging everyone for years. We cancelled our home and auto policies before it was to renew and now they are charging me for God only knows what. They are rude and incompetent and make up their own rules about the policies. even in person they will lie to your face. Customer service is no better and side with the agent that is Michael Westra and his incompetent staff

Don't waste your time with this company!! I created an online policy. They somehow lost my policy, even though they charged me $200 to start it. Then they flat out refused to refund that money until I had to report them to the BBB. That is when I was finally contacted because they were forced to refund me by the bbb. My friend also had Allstate and had to switch because they kept lying and raising her rates. This company is a joke. The customer service is some of the worst I've ever felt with. Their reps literally laughed in my face and put me on hold for 45 mins, waiting for me to hang up. When I didn't hang up, they would transfer me purposely to reps that couldn't help me, like transferring me to sales and then to service. They're probably the worst car insurance company out there...unless of course u like being scammed by trash. Then Allstate is for u!

I have been with Allstate since 2005. My daughter had an accident not her fault and the others insurance is willing to pay repair her auto but Carlos the claims adjuster wants to total the car for parts. They have had the car at shop for over a month. The repair shop took the cars back bumper off per the adjuster gave my daughter a rental car for two weeks now calls and said he is now releasing the car. The value of the car is low value Kelly Blue Book is 4100 but he is offing 2000 or 1000 if we want the car back and won't allow the other party to fix it. The agent K J and the adjuster first act like they where busy working from and had spoke to the other party's insurance but all of sudden they want send a check and car is gone. I one knows what happened. We are on shut down and my daughter is not working what can you but with $1000 We ask Carlos wouldn't he want us to continue paying the insurance for the car he said oh well this what is and that's what he plans to do. No Customer Service.

Hi, THIS IS A COMPLAINT,
You have an advertisement on television on,"CAR THEFT". IT IS POOR TO SAY THE LEAST.
It shows a man looking at the camera in front of house. Video goes on to say stealing your car, then smashes the side window to enter the car laughing, finally proceeds to drive the car crashing into the mail post and motorcycle. Then the thief drives away laughing, thanking the owner for the car!,, Carole S

Allstate Is Piss Poor, Have A Leaking Roof Have Paid Them Eariery Or On Time Fore Several Years, Now I Filed A Claim Since I Have Water Lea From My Roof, Sent A Female Inspector Who Cant Even Handle A Ladder, Didnt Look In The Part Of Roof Where It Leaks In My Home.they Want Your Money Each Month But When You Need Them You Are In Poors Hands.

Someone with the same last name as mine called to start insurance with Jamie Bennett's Office in Shelby Ohio. They linked him to my account changed my email address to his and changed my address physical address to his. I called told them what they did they have no explanation and blame the BMV Bureau of Motor Vehicles for this then they turned around and told me they would fix it. Well guess what I did get an email with this man's bank account information in it. Call corporate to complain and you know what they tell me so what go to your agent and complain well that didn't work the agent did nothing to fix it and the agent obviously doesn't care. Beware of Allstate op

Agents don't even answer phone to answer questions. When I called and said my name, agent hung up on me, it was obvious, and never called me back and/or answer my phone calls.

I changed from Travelers to Allstate in August of 2014 because they gave me a good quote on my rental property. The residential policy was close to what Travelers had charged, but when it came time for my auto renewal, it was 50% higher than was Travelers. I paid it the first year grumbling when I did, but by the second year it had doubled. I had no tickets or claims for either the houses or the auto for many many years. So I started looking for other companies. Everyone was much cheaper on my auto and my rental property, but they were 4 times higher on my residence, which hasn't had a claim in 8 years. I have a perfect credit rating. Other carriers were giving me costs on my residence up to $5400, while Allstate is charging $1300. So I can never leave Allstate. I am a captive customer because they have done something to my information to cause my residence rates to be out of the question if I try to go elsewhere. But my auto policy with them is out of sight. They have confused me with someone else and refuse to acknowledge it. The description of my house is wrong, saying I have a slab foundation, when it is pier and beam, and that the lot is level, when it is uphill. I think they are deliberately refusing to describe the property correctly so if there should ever be a claim, they can say it was written incorrectly, when I tell them it is incorrect and the refuse to change it. This company is a scam and should be prosecuted for fraud.

never give you a straight answer on a automobile insurance- one day it costs this amount then a day later another amount and then you are charged a whole new amount- never seem to actually find ways of saving you money- even when you have no accidents- excellent credit and 2 old vechicles- i stay with them - who know why- too lazy to search around - but I know i am getting ripped off - i really trusted them in the beginning- but for some reason- who knows why- it keeps going up and up and up and the coverage stays the same- why aren't they here to help us and to make us stay with them- must be money for them somhow- very disturbing- no one cares anymore- dissatisfied with allstate customer will be searching in the future that for sure-never answer e-mails sent to them never call back -always with a customer- that is getting old

On 7/13/15 an area in Woodridge Illinois experienced a hail damage event, as documented by the national weather service. Many homes in the area had damaged roofs, and in the area that I live 85 roof replacement permits have been issued between 8/1/15 and 3/31/16. Many homes were visited by roofing companies that knew our area had damage. I had a roofer come out and stated that he did see roof damage and he showed me pictures. We did file a claim, and Allstate sent out a team of two to review the roof. Allstate found NO hail damage on our roof. Coincidentally our neighbor was also having their home inspected (State Farm) and they were granted a new roof. We are left to conclude that Allstate treats policyholders differently than other insurance companies.

We switched to USAA Financial from All State for all insurance coverage in November 2015. All-State is demanding payment for November even though we paid the premium to USAA Financial. All State then turned us over to Credit Collection Services. I supplied them with the USAA Declaration page which clearly shows the coverage date effective November 1, 2015. The Collection company said that's not conclusive enough.

we have all the homes and cars with all state insurance but we need it to put a claim they treat me like a criminal i try to tell him about what was the problem he try very hard to get me confuses and he try very hard to turn around the problem like if was my fault i never close the claim and i got a letter in the mail stated the i have close the claim they, close to two claims one for a stormed and my home and another at my rental property they only gave me $60.00 to repair my roof

Paid my insurance on time every time then they said they cancelled my insurance told me to pay on Friday it would be reinstated on Monday morning they didn't give me no insurance on top of that I went to tha office they said that some people called under writers had my money and they can't contact them and I called the 1800 number and the told me they basically took my money over all I never wanna deal with them again to much of tha run around unbelievable don't ever go to Allstate

Customer service is horrible. They argue with there customer over the phone and talk over you. They know there being recorded but doesn't seem to matter. There managers must not be checking the recorded conversation. Horrible service.

I have been with Allstate,for 31 years and I have surgery and get behind and they drop my car and home insurance. They have NO customer loyalty!!!

Hello: my name is Deborah Hawkins I have a Medical Disability Insurance policy that I have with Allstate since 1985, I have received nothing but terrible customer service from your claim department. I have call the claims department over and over, sent documentation from the doctors office, my employer yet your claims department can not get my claim straight out. I have not received payment for my claim from 11/13/2015 to 11/30/2015 I should not have to wait this long for my claim to be straighten out. All documents that was sent show that I have a legit claim so it should have been process at a timely manor and paid out to me with the correct amount of pay. I have received terrible customer service from the Disability Claims Department, I'm a very dissatisfied customer.

cuetomer service was bad, kept me wating on the phone and never came back, also my car was damage and im wating for results from resultas from you guys, got an estimate and took pictures hoe to hear from you guys soon

These are the most lazy people I have ever had to deal with, They will not return phone calls must less answer the phone. I am so glad I don't have any polices with them, I'm just trying to collect on a claim against a policy holder that is dragging their feet.

To all those looking for insurance please Know Allstate, via Mike Gianfrancesco, doesn't want loyal paying customers!

First complaint or advice to Allstate: have an actual complaint department.

As a loyal customer for over thirty years I must report an interaction with an agent that has lead me to find another insurer. It wasn't the policy, the coverage or the help you get when you need it. That has always been good and a major reason for my loyalty. However after speaking recently to complain about a quote I received on a homeowners policy, I was laughed at and asked "do you know what year you are in". Perhaps my trust in my insurance has prevented me from understanding the current nature odf insurance agents. Perhaps they are all callous and condescending. Since I have been out of the market for some time I agreed to listen to what he had to say and I dismissed his condescending tone as "everyone has a bad day". A few days later he called me back as promised but we still were not in agreement this time on another issue, his condescending tone returned and ended with further dissatisfaction and even a personal threat by Michael. He utilized my personal information (place of employment) to threaten me. "you are messing with the wrong guy". Hello Mike! Al I wanted was an a proof of signature you promised you would get. To date you haven't produced it. Ironically the district manager was present and calmed down and the tone of the call returned to that of a professional calming an upset customer. After speaking with the district manager I agreed to let him find me another agent within Allstate. After 30+ years I can attest this behavior has tarnished my image of Allstate and once I have another carrier Allstate will lose my business. I can get treated like $#!t by any company and for a lot less money.

To make things work Michael Gianfranesco followed up with a harassing e-mail!

So to all those looking for insurance please know Allstate via Mike Gianfrancesco doesn't want loyal paying customers!

Good luck and Michael, I forgive you

I see all these negatives. I've NEVER had a bad experience with Allstate in the over 20 years I've been with them!

I have only been talking with the members of your company for about two days, but within this time I noticed you have quite a few, very well mannered and comical staff members. I am pleased with your customer service so far, and I would highly recommend Ethan for your provider!

I'm 61 years old. I retired a couple of years ago from United Airlines after 40 years. So I do know a little about customer service. I moved my insurance coverage from Travelers to Allstate in February. It seems that somebody dropped the ball.Last week I received a letter from a collections company.Travelers wanted a payment for Feb.I called Travelers and they said that I needed to send them paperwork from Allstate. I called Allstate in Pittsford N.Y. and talked to Karen Weaver. Karen told me not to worry and she would take care of it.I remember rolling my eyes and thinking "Right you'll take care of it.Sure you will". It seems that nobody you talk to these days does what they promise they will. Anyway!!!!! About twenty minutes later Travelers called to see if it was OK for them to discuss my policy with Karen. I told them yes.I thought maybe I got lucky. Karen called me back in another ten minutes and told me it was all taken care of and I didn't owe Travelers nothing.I think you should have Karen Weaver teach your customer service training classes. She said the right things to me in order for me to relax.Then she followed thru with her promise.Good job Karen Weaver. Thanks very much.

All State handled my claim quickly and efficiently. Thank you to Christen Scott!

Dear Mr. Thomas J. Wilson II & Mr. Matthew E. Winter,
Thank you so much for your kindly help. Without your help, I think I would still get stuck with this small claim case.

Thank you again. I do appreciate your help. Have a great day.

Sincerely,
Chien Lai

I was in an accident on 10/8/12 and had an injury, by 10/10/12 I had been called by the claims and medical departments; they also had the rental place call me. I have had nothing but a positive experience with Allstate; I changed to them when I purchased my house because no one else would insure me since I purchased my house with cash. Everyone is helpful all the way down to the claims adjustor, he even wrote me a check on site, and they are awesome. I even save 36% by having 2 cars and the house. I have no issue with them.

I deal with insurance companies everyday and Allstate is the least scariest of the major companies for car insurance. Farmer is a nightmare in my opinion but the others have good and bad points to consider depending on where you live.

Insurance is one of the most important thing you can buy and you need to keep that in mind. Ask a hundred questions if you want on the phone until you're satisfied.

Now I got this one from here somewhere but ask for the best agent in your area. A good agent will be a pain in your butt with questions and concerns but that's what is being covered!

I've been with Allstate for two years now and I'm totally satisfied. I got quotes for 6 companies and nobody touched their rates. Plus, our agent Andy Fry is great. Very friendly, knowledgeable. I asked why our rates were so good and he said that every company has an ideal customer. Allstate's are married, good credit, two cars and a homeowner. Couldn't be happier!

I had Geico and unfortunately had some very bad luck and was in two accidents very close together. Geico raised my premium 400%, no way was I paying that. I called State Farm, Nationwide, and Progressive and none of them could come close to the Allstate quote. They were all double what Allstate quoted me so they are alright in my book.

Good Deal worked out pretty good rate... Got a hold of them quick and got the quote with pretty minimal questions.

To whom it may concern,
I wanted to write about an employee named,
Stephanie Vargas. She works at the West New York, NJ office. She was freindly and courtious. Many people seem to know her. I could see why. I even commented that a commerical should be made with her in it. She made my husband's and I visit very pleasant.

Sincerly,

Mr.& Mrs. Elvin Zavala
Guttenberg, New Jersey

I have been with AllState for 4 years now. I have checked rates with other carriers and Allstate still has the best rate for auto/motorcycle insurance. NO ONE comes close to the motorcycle ins I pay!
My agent (local) is ALWAYS available, 7 days a week. If I e-mail him, he responds in less than 24 hours. I have not had an accident (knock on wood). But I moved over here because the last company I had (Century 21) made me put junk yard parts on my car to do a front end repair. Even the body shop said they had NEVER heard of an Insurance company requiring that! Allstate won't do that!

ALLSTATE SCREWS RETIREES.....Yes thats right. I worked 35 years as a senior acct. agent, Iretired with a RETIRMENT PACKAGE that included a 100,000 life policy FOR LIFE. They paid the premium, part of the retirement benefit package. Many agents passed, their familiea collect the benefit....now Mr. stick it up your butt Wilson, the CEO simply decides since many of us are up in years and the policies will soon be redeemed, WELLLL we just ain't paying for them anymore. So if you pass your family gets nothing now cause I said so. Hmmmm really fair? Nice guy Huh?

I am a current agent. I had bought an agency from a previous agent. He lied about the condition of the agency. He lied about the volume of income. He lied about our agreement. Now I am selling the agency due to his lies and mis-management. I am getting out before things get any worse. He used to be in Delaware and is now a Pennsylvania agent; pretending to be a "consultant". Do not get involved with him, his paperwork is set up by a team of lawyers to steal your money. And Allstate is taking away commissions from their medium to small agencies essentially forcing them out of the business. How do the owners who bought in the last three years expect to pay their bills. Many agencies in Maryland, Delaware, Virginia, and West Virginia are up for sale. My customers have seen a rate increase anywhere from 5% to 45%. Allstate is not in the insurance business anymore. They are in the profit business. As a result of this increase I am losing 8 policies for every 1 policy that I write. Their feeling is with the rate increase if they retain 80% of their customers they will make more money than before losing the other 20%. Their customer service is rude and I am amazed that they are retaining any of their data base. If you are considering joining the Allstate "team" believe me when I tell you the bench is nothing but a hot seat that will leave long lasting burns. There is a better way to go. TWFG out of texas. A lot of the agents for TWFG are former Allstate agents.

OH I SO AGREE WITH ALL OF THESE COMMENTS!! ALSTATE IS BULL CRAP!! I GOT FIRED FOR CALLING IN TO WORK AND IT WAS DUE TO MY CHILD BEING SICK! I HAVE NEVER EVER IN MY ENTIRE LIFE BEEN FIRED! BUT WHAT CAN I EXCEPTE IT WAS A CALL CENTER WORKING FOR CLAIMS!!!!!!!!