Amana Customer Service

User Reviews, Ratings and Comments

Amana customer service is ranked #969 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 18.00 out of a possible 200 based upon 66 ratings. This score rates Amana customer service and customer support as Terrible.

NEGATIVE Comments

66 Negative Comments out of 66 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 66 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Amana

    Customer Service Scoreboard

    • 18.00 Overall Rating
      (out of 200 possible)
    • 66 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.4 Issue Resolution
    • 1.9 Reachability
    • 1.2 Cancellation
    • 3.2 Friendliness
    • 1.3 Product Knowledge

Add your review!

Posted by Disappointed


Terrible Customer service!! I Ordered a washer and dryer, which was supposed to be delivered the following day. But the delivery date changed to two weeks when checking out. Before delivery, the date was changed again to two more weeks. I then canceled the order. I checked my account a week later, the order was still existing and showing a delivery date. I called and explained that the cancelation had not been processed and was told it was still in progress. It is almost six weeks now the refund has not been issued. The worst thing now is dealing with the automated system, which can not answer my questions. My advice DO NOT ORDER FROM AMANA US

Posted by cudaguy


Absolutely will not be buying another Amana anything. Customer service is awful. Purchased SS refridgerator from Lowes Top shelf was defective and not welding properly from delivery. Was busy tried to ignore lousy QC and workmanship. 10 mo from purchase before warranty expired called to have replacement sent. Spent 1 1/2 hr on phone with lousy work from home service person who didn't even get email correct after all these stupid on holds while she supposedly checked on part number, shipping etc. Month later call to find out where shelve is and get the runaround and why did you wait so long and order was never placed. I'm the bad guy for wanting good shelve. DON"T PURCHASE AMANA

Posted by BigB


The worst customer service on the planet. Bought frig 4-30-2023 by then of August it stopped working. Called customer service. They said they had no technical in my area and "I" had to find my own. Took me 2 minutes to find one. They came out to fix it on 9-8-2023. It ran for one day and it was broke again. Took til 10-8-2023 for them to come out again. They told me it was junk. Called Amana again to request a new frig. They told me it has to be repaired and they will find someone to come out in 5 business days. Meanwhile here I sit with no refrigerator after I spent 1100 dollars on this piece of cap. All I want is my money back so I can buy a different frig, because I sure won't ever by an Amana again. Customer service is the worst on the planet. You are held hostage by purchasing their inferior product through no fault of your own.

Posted by Anonymous


My 1-1/2 year old Amana top loading washing machine has been broken down 4 times. Now that I have to pay for repairs, I am going to cut my losses and scrap it. I will replace it with a used machine.

Posted by Tony b


I have an Amana dishwasher it is the biggest piece of s*** I ever owned in my life since the day I bought it it's only two years old it's loaded with crud no matter how much I clean out the strainer dishes do not get clean even when I rinse them they seem to come out dirtier

Posted by John


Ham Radio Disrupts Cycle

Being a Ham Radio operator I can safely say that any ham radio transmission causes the cycle to "fault".
I am running about 45 watts into an outside antenna. Note that the legal power limit can be as high as 1,500 watts with my license.

I bought this clothes washer 1 & 1/2 years ago and it has been an issue when I transmit.

I shall notify Lowes where I bought this item and also notify our national organization that Amana has an issue with RF interference FROM Ham Radio.

Calling the

Posted by Not Happy


I have a 2 year old Amana washer that needs a mother board replaced at a cost of 5 to 6 hundred dollars I have tried to reach out to Amana but so far no luck. Is this how you do business

Posted by Irate customer


Bought a fridge in May leaked water internally. Sent out third party to fix. Unable to fix so the sent another fridge. Delivery guy literally dropped it off. Never leveled adjusted doors, NOTHING. Door were so bad out of alignment the did t seal. What do I do with my food. Answer from Amana. I DONT KNOW We can have someone out middle of next week to look at it. Needless to say lost my food and no fridge for a week. It will be a cold day in hell before I pay for this fridge.

Posted by Kbayrouty1982


We just bought a fridge because our 12 year old fridge died. I was anticipating having this fridge work for years not just 2 weeks. We called them to let them know that the fridge wasn't working and it was "escalated" to a repair team. We get an email not even a call that there are no service technicians in our area and that it was our responsibility to find someone and submit the bill for reimbursement. We live in the middle of nowhere in VT. Finding someone is like finding a needle in a haystack. I called them to let them know and they "escalated" it again to find technicians outside the area which should take about 2-3 days. Meanwhile my food is spoiling and I have two young kids at home. And it's summer time so putting food outside is not an option. I am so disgusted by this company. By the time we get it repaired it prob will be weeks if not a month. This is a brand new fridge. They claim on their phone message that their goal is customer service. That is the biggest BS line I have ever heard. I dont even want this fridge anymore. I will never buy from Whirlpool again and I will def warn people to not purchase from them.

Posted by Itsnowonder


Washer used 50-60 loads. Repairman says $700 to fix the control board. Appears these Amana appliances are expensive to purchase,but of poor quality. I called Amana many times and when I finally spoke to someone, she was very clear that Amana would NOT help me. "Customer Service Done Just Right." I DON'T THINK SO !!!!

Posted by Itsnowonder


"Customer Service Done Just Right." I don't think so! Amana Washer needs control board after 50-60 loads at a repair cost of $700. This is a cheaply made product.
Do not buy it. Finally reached Amana after many hours waiting on the phone. They will do nothing to assist me. What happened to quality ???

Posted by Anonymous


My amana stove is terrible.
Things burn and boil on the lowest setting
On med half the time there is almost no heat
The oven burns on one side and the other side is almost raw.
Having many brands of stoves in my long life, i can say with certainty this is a truly horrible product.
Absolutely do not recommend

Posted by Michelle


I bought amana washer and dryer set not even a year ago. Its the worst washer I've ever bought! Takes forever to fill up, takes forever to wash, settings are just weird. Very generic. Took forever to try and figure out settings when I thought I did, its still horrible. No place to put softener so I have to pay attention to add it. Doesn't want to spin out half the time so I have to start it all over again. Wasting water and electric. Its probably the reason why my electric bill is so high. Dryer is fine. So far. Do not purchase this product.

Posted by Deb


I had an Amana refrigerator which came with my new house and after the first month it started acting up so I called the flamingo appliance repair I was still under warranty they came out ordered parts which took almost a week and a half then they came back out again supposedly fixed it but it did the same thing there was no cold air going into the refrigerator side and the freezer was not as cold either came back again still did the same thing and they rescheduled me for two weeks later and I called Amana quite a few times Waited for more than 20 minutes each time I told them that I was watching my mom who lived with me with dementia and she was blind and some of her medication needed to get refrigerated but no one cared and they said they would come back out again and I said absolutely not I don't want the repair place stepping one more foot in this house and I wanted to place a warranty claim for all the food that was lost the warranty company said that it wasn't covered and they were going to send the repair people back out so I threw the refrigerator away after it completely died and no one gave me any satisfaction and did absolutely nothing so I bought a new refrigerator and I canceled my warranty with still no response from Amana to help in anyway shape or form I would never buy another Amana appliance again the new refrigerator I got was Frigidaire and so far so good and their customer service is 1 million times better so thank you Amana for Not helping us pay for the food that was lost for the time that was spent buying bags of ice every day for a month to keep the refrigerator cold

Posted by Anonymous


I purchased a 18cubic top freezer refrigerator on8/15/22. Worst refrigerator I ever purchased. It came with wire shelves where bottles topple over in the frige . So do some jar's. My food freezes on recommendation. Called repairs they have done nothing. Very dissatisfied.

Posted by Anonymous


Have a seven year old refrigerator that has leaked from the line. No help from dealer. Freeze up on the bottom. Understand this has been a problem on all Amana refrigerators. Should have been a recal

Posted by Anonymous


Worst washerand dryer ever. Water levels dont work, timing is off, washer shreds clothing even on delicate cycle, water temperature doesn't work....nothing works right on this horrible washer!!!!! The dryer also is horrible.....no timer and takes several drying times to get clothing dry. I will definitely NOT RECOMMEND amana to anyone!!!! Have had to call repairman on both washer and dryer and appliances are only two years old!!!!!!

Posted by terrycolumbus


Amana is the worst hvac I've ever had. Constantly having problems with my heater. It's a high efficiency unit. When it's really cold out it won't come on. Wouldn't never recommend anyone buying one

Posted by Gerardo


Looks nice. But 1st week one burner went out. Also 1st time using oven worked out fine. Second time it kept shutting off. Waste my time on Thanksgiving day. Ruined my day had to get a portable cooker. This stove sucks. Going to trash it. Buy different brand.

Posted by VERONICA


I Bouth An Amana Refrigerator And It Lasted Only 2 Months, After That I Havent Been Able To Get Them To Repair It Or Send A New Refrigerator, As The Company Is Not Reliable And Worst Customer Service, They Dont Have The Part To Repair And They Dont Answer Regarding Replacement Of The Product And Brandsmart Is The Worst Too, They Dont Help Their Customers Ever
Will Not Buy From Amana Or Whirlpool Or Brandsmart Ever , Be Careful

Posted by Anonymous


I bought an Amana washing machine 11 months ago so it's still under warranty. I called wanting to have someone come check it out because sometimes it makes this weird noise and it doesn't seem to completely do the rinse cycle. But sometimes it works. They told me if they send someone out and they deem it's working properly they will charge the customer and void the warranty.

Posted by Catherine


I bought an electric range. Arrived all broken up, so had to get a new one. Whole process took several phone calls on hold for hours. Finally got it. It is the worst stove I've ever cooked on. It has limiting elements for the burners that shut themselves off after 2 minutes and cycle back on and off. Impossible to boil water or vegetables or fry anything. Also the oven temperature is not what you set it for and won't seem to go higher than 380, so I can't bake pies, cakes, etc very well. Nothing will brown up.I haven't called to complain cuz I know it'll take months to resolve it and several hours on hold again. Do not buy Amana's products. They are garbage and their customer service is the worst. I'll never buy an Amana product again.

Posted by Marie


Don't ever purchase a Amanda top freezer refrigerator. It has wire shelves which are horrible. Worst refrigerator ever purchased

Posted by Anonymous


I purchased a Amana refrigerator and terribly dissatisfied . Why in gods name would you put wire shelves when so many things you put on the shelf falls through or does not stand up correctly.

Would never buy a Amana again

Posted by Anonymous


we have been on hold and been transferred several time for over an hour now. What does it take to get some service from Amana!!!?

There are currently 0 Positive Comments for Amana.

Be the first to submit a positive comment
There are currently 0 Employee Comments for Amana.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Amana can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
866-616-2664

Amana customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Amana corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Amana questions from HelpOwl.com.

Reviews & Ratings

View thousands of Amana user reviews and customer ratings available at ReviewOwl.com.

Amana Manuals
Company News
Amana Capital adds MT5 crypto CFD trading in Bitcoin, Ethereum, Litecoin and Ripple
Given the increased demand for cryptocurrencies, Amana Capital, a leading financial brokerage firm, announced today the long-anticipated launch of CFDs cryptocurrency trading on its MetaTrader 5 platform. This launch conforms with Amana's mission inĀ ...
Amana Bank Opens Its First Self Banking Centre At Slave Island
Amãna Bank inaugurated its first Self Banking Centre at Slave Island under the patronage of Chief Executive Officer Mohamed Azmeer alongside the Bank's Director Jazri Magdon Ismail and members of the Management Committee. The Self Banking Centre, which ...
Clear Creek Amana school election: When and where to vote
Voters in the Clear Creek Amana Community School District will decide the fate of a $36 million bond referendum and how to fill two challenged school board seats Tuesday. Early and satellite voting will take place this weekend and Monday. Voters can ...