American Express
Customer Service Ratings and Comments
American Express is ranked #18 out of the
233 companies that have a CustomerServiceScoreboard.com rating with an overall
score of 97.06 out of a possible 200. This score rates American Express customer service and customer
support as Acceptable.
NEGATIVE Comments
4 Negative Comments out of 7 Total Comments is 57.14%.
POSITIVE Comments
3 Positive Comments out of 7 Total Comments is 42.86%.
Issue Resolution
Reachability
Cancellation
Friendliness
Product Knowledge
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Nightmare to get card canceled today. Took over 26 minutes as customer support would not accept "I just don't want it" as a valid reason to quit card. David said quote "I will not cancel your card until you listen to me" then when on to lecture me on my bad decision. His supervisor Larry was equally impossible to deal with. I have a very small CREDIT yet they gave me no information as to when I can expect to get it refunded. The company needs serious reevaluate how it treat the public! Insulted by AE in Michigan 3/1/10 12:56PM
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American Express has incorrectly listed my account as past due on their website. I contacted them and got them to admit that it is NOT past due but they indicated that they could not change the status due to a computer software glitch. They also told me that I had to wait until the next billing cycle (in three weeks) for the correction to be made. This is my corporate credit card and I am afraid that I could lose my job if the account is shown as past due!
Anonymous 2/22/10 9:44PM
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there are completly suck, it is very hard to recah them,
remy 1/18/10 9:50AM
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I was calling to ask why my APR went up on a card I've only been paying down the balance. The rep who was either in the Philippines or India advised me that the rate went up to pay for my benefits, like purchase protection and this that and the other. I advised that I never used the card and those benefits were useless, off her script, she had nothing to say, and was unable to do anything about my rate, which went from P+2.99 to P+10.99 out of the blue, no defaults.
Toggan 8/5/09 9:23PM
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I had a serious problem with a merchant and was extremely worried and needed help. I had paid on my american express card and the support they gave me was the BEST really and truley. These people were brilliant !
ash 1/14/10 2:23PM
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thats how customer service is supost to be just perfect.
latoya 1/8/10 5:25AM
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Best customer service that i have gotten so far. Keep it up guys.
moonwarning 11/10/09 11:11PM
- There are currently 0 Employee Comments for American Express.
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| Contact Information |
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Customer Service and General Information 800-528-4800 Membership Rewards Program 800-297-3276 Small Business card application status 800-567-1085 Complete American Express customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
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