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American Standard

Customer Service Ratings and Comments

American Standard is ranked #147 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.69 out of a possible 200. This score rates American Standard customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 7 Total Comments is 85.71%.

POSITIVE Comments

1 Positive Comment out of 7 Total Comments is 14.29%.

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Disappointing Overall Customer Service Rating
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  • Terrible service. Long wait. Finally connected and told rep I had Crane 19" round sink from 1980's and wanted to know if they could give me any information such as specs because we were remolding and wanted a comparable but different color sink. I had what I think was model number. Woman I spoke to (Amanda) said no info. Data only available for last 15 years. Asked her to look if the original sink was still offered. She refused. Asked several other questions, She refused any help. Politely asked to speak to someone else, she said to call back. Politely asked to speak to her supervisor. She said she would take message. Worst still, turns out that Crane/American Standard has 4 round 19" sinks per their web site. She never mentioned them. I think I will buy Kohler or some other brand.

    Lee 8/23/10 9:02AM

  • this is crap, i agree i have been phoning for 4days and have never had anyone pick up yet and i have stayed on for 1/2 hour everytime, great customer service

    Anonymous 1/19/10 7:46PM

  • I am an American Standard reseller. I needed the cutout dimensions for the Town Square countertop lavatory sink. The information is not on the website, so I called the 800 number. I was on hold for 20 minutes before anyone picked up my call. One the call was answered and I explained that all I need was cutout dimensions, I was put on hold for another 5 minutes. When the support rep came back on the line, I was told they didn't have the information. I was told they had asked their supervisor who told them to refer my request to their engineering group and they would respond via email. I was given no time frame for this to happen, and so far I have heard nothing.
    I would have sent these comments directly to American Standard, but they have no email address listed. Aparrently, their email system is outbound only.

    larsmitchell 6/19/09 11:29AM

  • Customer service is useless. No email and no way to rich over the phone. You would listen prerecorded message for ever.

    Anonymous 6/1/09 10:44AM

  • I've been trying to get a part for a faucet for 4 months. They sent it out the first time in three weeks,took them that long to send the wrong part.I have spent more time on the phone trying to resolve this, than it would to replace the fuacet.Now they want me to send pictures of it. WTF,I'm on my way to buy a REAL faucet from a REAL company.They are as useless as breasts on a boar hog!

    Anonymous 4/5/09 4:58AM

  • Customer service? American Standard doesn't know the meaning of the word. No email access, only a telphone number that will keep you listening for apparently, the rest of your life. Inexcusably horrible.

    gjh 2/13/09 11:42AM

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  • My new American Standard Toilet's plunger didn't work well. I called Am Standard. Talked to a very nice lady immediately. No wait. She sent out a new, improved part, which arrived within three days. The only fly in the ointment was that she said I could disconnect the old part and put in the new one myself. In actual fact, the plumber I hired had a little difficulty with it. So, my free part actually ended up costing me $30 for labour.

    Anonymous 4/9/10 7:30PM



  Contact Information  
Customer Service
800-442-1902
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Complete American Standard customer service phone numbers and contact information at ContactHelp.com
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