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American Standard

Customer Service Ratings and Comments

American Standard is ranked #230 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 14.80 out of a possible 200. This score rates American Standard customer service and customer support as Terrible.

NEGATIVE Comments

5 Negative Comments out of 5 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 5 Total Comments is 0.00%.

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Terrible Overall Customer Service Rating
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  • this is crap, i agree i have been phoning for 4days and have never had anyone pick up yet and i have stayed on for 1/2 hour everytime, great customer service

    Anonymous 1/19/10 7:46PM

  • I am an American Standard reseller. I needed the cutout dimensions for the Town Square countertop lavatory sink. The information is not on the website, so I called the 800 number. I was on hold for 20 minutes before anyone picked up my call. One the call was answered and I explained that all I need was cutout dimensions, I was put on hold for another 5 minutes. When the support rep came back on the line, I was told they didn't have the information. I was told they had asked their supervisor who told them to refer my request to their engineering group and they would respond via email. I was given no time frame for this to happen, and so far I have heard nothing.
    I would have sent these comments directly to American Standard, but they have no email address listed. Aparrently, their email system is outbound only.

    larsmitchell 6/19/09 11:29AM

  • Customer service is useless. No email and no way to rich over the phone. You would listen prerecorded message for ever.

    Anonymous 6/1/09 10:44AM

  • I've been trying to get a part for a faucet for 4 months. They sent it out the first time in three weeks,took them that long to send the wrong part.I have spent more time on the phone trying to resolve this, than it would to replace the fuacet.Now they want me to send pictures of it. WTF,I'm on my way to buy a REAL faucet from a REAL company.They are as useless as breasts on a boar hog!

    Anonymous 4/5/09 4:58AM

  • Customer service? American Standard doesn't know the meaning of the word. No email access, only a telphone number that will keep you listening for apparently, the rest of your life. Inexcusably horrible.

    gjh 2/13/09 11:42AM



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Customer Service
800-442-1902
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Remain Active Partners with American Standard® Walk-In Baths
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