Archos Customer Service

User Reviews, Ratings and Comments

Archos customer service is ranked #581 out of the 640 companies that have a CustomerServiceScoreboard.com rating with an overall score of 20.70 out of a possible 200 based upon 80 ratings. This score rates Archos customer service and customer support as Terrible.

NEGATIVE Comments

78 Negative Comments out of 80 Total Comments is 97.50%.

POSITIVE Comments

2 Positive Comments out of 80 Total Comments is 2.50%.

Issue Resolution

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Viewing Archos customer service complaints
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I own an Archos 7 which requires returning for service, the touch screen is not stable, and the setup fails. In it's present state it can not be used, it' scrap. Do not buy from this company

shooter 6/19/13 4:20AM
Sent them a tablet for repair and a month later still waiting for a reply

rgregoire3 5/20/13 4:33PM
This is a truly bad product. Do not buy any Archos because there is no support or help. Any email enquiries receive a blanket reply that does not tell you how to make the product work again. Leave well alone.

Anonymous 5/16/13 7:12AM
Archos have had my tablet since 11 March 2013. I live in the UK and returned it to the Southampton returns centre. nearly 2 months on and I still have no idea when to expect a replacement. The UK centre has apparently closed and I go through to a call centre in the Netherlands. The responses I get vary from yes there's a supply problem but we are working through it although who knows how long to being told other people are being offered alternatives though not me). When I said UK companies would have dealt with my query as a complaint, I was told well you're not dealing with a UK company are you! How rude can people be. I would NEVER EVER buy anything from this company again.

Sue72 5/8/13 10:37AM
I agree with all the complaints, I got as far as getting a repair # with that number I had to fax POP (prove of purchaes) which I have TWICE then I emailed them once so far with my RMA #...absolutely no responce..My reason for repair is the usb port for charging the battery is broken..I don't think they really care, I am still under warrent with device so I guess they want it to run out..Also afer reading the complaints I am afraid to send it to them, I might not get it back..yes it was cheap, but money is money with me anyways.

ANGRY BIRDS 4/28/13 1:59PM
I am just another sucker who purchased an Archos tablet and had it break in record time.RMA sent out March 01.. Still no tablet. The most rude customer support people on Earth. It will be a pleasure to see this company go belly up! Only a matter of time. I will than be able to say to the customer service person YES I AM SATISFIED NOW!!

SULK1862 4/26/13 12:04PM
Got son an Archos tablet for Christmas. Broke by mid-February. Mailed out for repair, Archos had by 2/26 per my tracking...took days (and me calling) to log into their system on 3/4/13. Now told the last 3 weeks that replacment "may" be mailed out by end of week. Still no mailing. Was hung up on by customer service when I told them that they were rude. Online help is a joke, says the same as online check of RMA #..."in process". Would never ever buy again.

medic1997 4/21/13 8:53PM
Charging port again. Been back at Archos since 11th March (now 18th April).

Screen rubbish, satnav worked every now and then.

Staff understanding but useless.

Anonymous 4/18/13 3:37AM
Charging port broke. Sound familiar? Will spare you the boring details. Worst service ever.

farley 4/16/13 2:24PM
please please do not buy any product from Archos ever they desrve to go out of business there after sales service if i could give a minus out of ten it would minus ten please go and but a amazon kindle after care service is the best the very best

ps I still ahve not had my question resolved

david 4/8/13 9:13AM
ebough the 101g9 - it worked for about 3 months. returned it to archos on 13 dec 2012.... i have been getting the run around & promises since... they ignore my chats & emails... i opened a complaint with the BBB... they have attempted to contact them multiple times w/o response from them... the BBB notified me last week that i should get a lawyer & sue... go figure... this company has not the slightest idea of what customer service is... worst ever support...

charles 3/25/13 3:35PM
I hate to join the club but I HATE this Archos 70b Internet Tablet. My son received it for Christmas and it worked about a month before it started acting crazy; freezing, will not allow us to download any apps and worst, I can't get the matter resolved. I have been on hold for hours with customer service and the fix they instant messaged me back did not work. Can I please throw this thing out of the window! So much for going for a cheaper version of the IPad; its not worth it; the time I've spent trying to make my son happy and fix this tablet has not been nearly as costly at the $400 on an older IPad. Shame on you Archos!!

KKINCSW 3/24/13 8:40AM
Worst customer service ever . After almost 4 months still
waiting for a replacement. Yolanda worst customers service person

Chet 3/22/13 1:30PM
There Customer Service Is Well Even When I Sent Some Thing Recorded Signed For Delivery They Said They Did Not Get It! Even Though They Did. Do Not By Any Thing From This Company

ROGERS 3/21/13 8:56AM
Bought a new G9 101, which didn't work right out of the box. Vendor wouldn't take it back and told me to send to Archos for repair. That was 2 months ago. Website says "processing" my rma. Can't get a call return or a email return regarding this repair. What a crappy company ... I'm out $240 + $15 for shipping and still have no tablet. Will never by anything from Archos or the vendor (Adorama).

Perx 3/19/13 4:38AM
Got my Archos 18c for christmas. Used it for two months. USB port broke and now I have to buy a new one. Won't even offer me a replacement! This is a crumby and cheap company! Stay away from them.

Anonymous 3/7/13 12:35PM
Avoid Archos products like its te plague. Their products are cheaply made. I purchased a 101 g9 turbo tablet in Sept. 2012. It was broke by Dec. they have had my product since Dec.17. It is now February 28, 2013 and I still don't have my product. Every time I call it's another story. I will be taking them to small claims court. And will never purchase anything ever from them again.

Anonymous 2/26/13 12:25AM
Look out!
I had the same charging problem on G(. They sent a replacement unit which lasted for a few months. They have had the second unit for 6 weeks and no response. No answering of phones,no response on facebook chat.Next stop Better Business bureau.
They have a failing product and won't deal with it.

upset123 2/11/13 12:58PM
Long story short gave my daughter 7 in tablet for xmas the charging port broke before the nsw year they received their product 010513, we are still waiting for a replacement 6 wks later. My wife was given the same product for her birthday 11-09. That tablet experienced the same issue 11-26 was received by archos 12-4 and she received a replacement before xmas and the same issue occurred by xmas. Now archos has both tablet with no one being able to tell me when we will receive their replacements. STAY AWAY ARCHOS ARE PIECES OF JUNK. SAVE YOUR MONEY AND YOUR TIME.

PatoBanton 2/11/13 9:31AM
I purchased an Archos 7fg3 tablet computer from Brandsmart in Sept. 2012. The item worked ok until November 2012, when it stopped powering up and gave no sign of life. It had no physical damage to the digitizer or case at all, not even a scratch. I tried to return it to Brandsmart, but was informed that I would have to send it to the manufacturer for repair since it was beyond the 7 day return period under their policy. I showed the item to the Brandsmart perople and they even acknowledged that it would not power up at all and there was no evidence of damage or water. I returned it to Archos the last part of November and they ackowledged receipt on Dec. 17, 2012. I did not hear from them again until I started emailing them in Janurary 2013. They finally responded to me that the item had physical damage and it was not covered under warranty. I then asked for them to return the item to me without repair and I would try to repair it myself. I asked them how physical damage to the LCD could stop it from powering up and they said they got it to power up and it revealed a cracked LCD. It was not powering up when I sent it to them so I don't even think they have the right unit. If they do have the right unit I don't know how they made it power up when I could not. They tried to say I told them in an earlier phone call that it blew up from the inside, which if so would show upon looking at it. Bottm line is I am just like the hundred maybe thousand of customers who have been ripped off by purchasing their crappy products and dealing with their non-existant customer service. This posting is just a notice to others not to waste their time and money considering and Archo or Archnove product. As many people as have posted negative comments on this company should be enough to stop purchases of their products. PLEASE DON'T BUY THEIR GARBAGE.

Minebushwacker1 2/8/13 2:03PM
customer service for this complany sucks. I have a tablet g8 and the screen was having issues, this was a common failure as I discovered online. sent my table for replacement, I had to wait more than 1 month for them to send it back. They sent me a table that was crapier thant the one I had. It was only 4GB, mine was 8GB, it had scratches and it looks older and beat up, and on top of that it had dead pixels (there was a decoloration of brighter spot on the screen). I sent it back and I have been on the phone for about 1/2 hour already waiting for someone to help me with customer service.

Caracol 2/4/13 12:24PM
Reading over the comments about the Archos, it is nothing but complaints. so i guess my comment will not made a different. I purchase my Archos in December of 2011 and only use it for 3 months. I could not find a number until October of 2012 so that i could return my archos only it to be Jan 2013 and I still do not have my tablet or a working one back. my next step is to go to small claims court. this is the worst product ever. customer service was no help every time i call get get a different answer. I am suppose to get my tablet by jan 16. after someone telling me i will get it Dec 1, Dec 10, and Dec 21. Guess what i still do not have my table that I paid 335. I am calling right I have been on hold for 15 min for them to contact the warehouse, now they are telling me that the tablet is not ready. after reviewing the site they do not have the table anymore instead of telling me they want to give me a cheaper one 20.00 is 20.00. I will never do business with this company again.

Anonymous 1/21/13 2:43PM
Hi all you archos fans .... that's a laugh.
my archos 43 vision stopped working just days after the warranty run out tried to see if they could fix it but was told that they do not have a repair service .... what a lie it cost me nearly £100.00 for just one years service what a con this company should be told to stop trading as its products are over priced and very badly built so do not buy anything from them find another more better company or as me throw your money down the drain ....thanks for nothing archos cause thats what i got grrrrrrr......

unhappy 1/15/13 10:03AM
So far, I have had a bad experience with customer support. I was told to ship my tablet back for repairs since half of the screen had a red/pink tint to it. (Firmware upgrade did not work.) I received shipping confirmation that the product was received on 11/20, but Archos doesn't report it was received until 11/27. Companies get backed up, so I understand. The repair status website says it should take 10-15 days to have it repaired. That is reasonable, so I understand. So, after they had my tablet a month, I decided I had better contact someone. Their support page has a Facebook contact page and I send a message via that page with a "someone will contact you as soon as possible" message. People get busy, so I understand. Over a week goes by and no one has contacted me, yet. That I do not understand. It is now two days before Christmas and I doubt I will hear back from anyone anytime soon. Not sure whether to contact corporate or the Better Business Bureau at this point. I'm really just hoping I get my tablet back. Buyer beware.

Austere579 12/23/12 11:01PM
I've got an archos 80 g9 cracked screen asked if they do replacements. They sent me a return pack as the product was under warranty but they told me it was out of warranty because of the screen. it cost me £10 quid for something I told them. THERE CUSTOMER SERVICE IS THE WORST EVER DONT BUY ANYTHING FROM THEM

Ray 12/23/12 5:46PM

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I have read so so many complaints. I got an Archos Tablet for an early Christmas in 11 from mom when I was back home. When I came home I began to have problems with it not powering on, we tried with on line help and finally I had to ship back and they sent me a new on a few weeks later same thing. In thinking I got a bad charger unit wall out let so they sent me a new one.. along with a free shipping label to mail the unit back on them if this did not work, ( It was not my unit just my charger faulty that came with it, that ruined two of them :(). I would not have to pay to ship it back to get another new one. So short story customer service is Great!! In my book I am not sure of many companies who work so hard with customers like this in this day and age anymore. I definitely will continue buying from them, with the satisfaction of service after sale I have gotten. That alone says a lot about a company in this day and time of economics.

Anonymous 3/29/12 9:19AM
My screen on a new Archos 80 G9 froze up and I did not know how to re-set. Telephoned help line, who were extreeemly efficient, and corrected the fault in seconds
Hold the on/off button down for about 10 secs, the screen closes, wait a few seconds and restart as normal.
I was informed to download upgrade asap to clear the fault from further happening.

Mr 1066 12/6/11 9:57AM

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