Archos Customer Service Complaints - page 2

ive been having a terrible time with archos within a year they have had my tablet 5 months and there customer service rep yolonda is the worst.i asked for corporate phone number and they cant give it out I asked what city they were in and they said you can only email corporate, what a joke I do plan to go to to the BBB with this company they have terrible products and awful customer service do not deal with YOLANDA, she is the customer service big wig and will not help you if anyone has corp phone number please send to me

DO NOT purchase from Archos. Customer Service LIES to you. I am on my 2nd tablet, both returned for problems. When I returned it for the 3rd time (6/18/13, and got nothing back, I called and they said they didn't know when I would get it back because they couldn't get parts from China. They offered me a refund. I declined and said I would wait. When another month went by, I applied for the refund (8/15/13). When another month went by I called to see where my refund was: they said mine didn't make it in on time to be mailed out with the September checks; that my check would go out the first week of October. Today is 10/17, so I called about my refund. They told me the refund was denied and they had shipped a tablet to me. Mind you, when I track my RMA on the website, it says "REFUND". Do not trust what the customer service tells you. Product below grade. This company is just awful.

WORST COMPANY EVER!!!!!
i purchased the gen 101 xs tablet it malfunctioned and stopped working after just under four weeks. i sent the tablet to the repair center(at my own cost!) and after 8 weeks of waiting patiently i received a replacement. this replacement was scuffed and scratched and showed signs of heavy cosmetic damage. and the keyboard its self had keys MISSING. the keys were not in the packaging so the tablet must have been shipped in this condition. after a week of me phoning the customer services they told me that they were not taking responsibility for the damaged product and will not be sending a new replacement. at this point i asked to speak to the supervisor in charge to wich the reply was "no". and was told that i will not be getting anything. after which the guy on the phone refused to talk to me at all. i did not raise my voice or use profound language and do not expect to be treated with such rudness and imaturity. this is totally unacceptable i implore anyone thinking of buying an archos product to reconsider. better quality products can be found at your local market. a

Terrible product, customer service, and company all around. I bought one of their tablets in may of 2013 and barely used it. I came home from work one day and my wife informed me that the lcd screen was messed up. I contact archos and they tell me that it's covered under warranty and to send P.O.P. and they would send me the shipping papers to send it in for repair. Sent it in for repair in August and waited. September came and I had to contact them to find out what was going on. The woman I spoke to, I believe her name was Yolanda, said that they would just issue me a refund on my purchase, I said ok and that was that. Then they proceeded to call me and say that they would not refund my money and that for $142 I could upgrade to the newer model or they would ship me back the damaged/defective piece of garbage and be done with it. I told them no, just issue me my refund that they said they would and Yolanda said we will not issue a refund so you have to pay to upgrade. I said no and I wanted to speak to someone above her. After a small wait she returned and said either take the upgrade or the broken tablet. When I said no I want a refund and asked for someone above her she hung up on me. This is not how you do business, and it's very unprofessional. Now I'm on hold with customer service waiting to speak with someone. I guess this is my punishment for purchasing something from a French company. I advise everyone to avoid this company and their products like the plague, otherwise you will end up with a useless paperweight.

Archos screwed me out of 2 tablets. Both were under warranty, the 7" and the 8" . 7" although they still sell them are being discontinued and so they will not fix them, instead they will give you $25.00 even though I paid $200. And the 8" they can't fix that either because they don't have parts. This company takes your money and doesn't give you a thing in return except broken products. Both tablets had the same problem, the plug in where you charge the tablet breaks. DON'T BUY ARCHOS, THEY WILL SCREW YOU OVER!

I purchase a G9 Tablet from Archos for her birthday August 2012. Since then I have sent the tablet back to them 4 times and they continue to sent me refurbish one that work for a month or two if I am lucky then something else happens to it. I explained to there customer service that they have had the tablet more then my daughter has. Here we are August 2013 and the tablet is going back again. Now the customer service representative is telling me that it is now our of warranty....Really my daughter has not even had the tablet long enough to get use to it. ARCHOS COMPANY SUCKS AND I HOPE THEY GO OUT OF BUSINESS.....THERE PRODUCTS ARE CRAP THERE CUSTOMER SERVICE SUCKS.... AND THEY DONT CARE IF THERE CUSTOMERS ARE UN HAPPY WITH THERE PRODUCTS......NOR DO THEY DO ANYTHING TO MAKE THE CUSTOMER FEEL LIKE THEY CARE.............
DO NOT BUY FROM THIS COMPANY OR ANYTHING OTHER PRODUCT THAT HAS THE ARCHOS LABEL ON IT YOU WILL BE SORRY......

FRUSTRATED CUSTOMER...............

I bought an Archos 18c Vision 4 GB and lasted me just above a year and after that it failed (the battery or something) and contacted the customer service, they guy was pretty arrogant and told me that they don't do repairs nor replacements and told me that everything has faulty products, he said something like "there are faulty planes" I truly wonder, what kind of example was that anyway lol. Anyways, they don't do any returns. The product lasted me 1 year, but I also checked about the product on other forums and read that a lot of them are defective, I just didn't know when I bought it and Currys where I bought it from also told me that it was faulty and it is not their fault as they don't make them and to contact Archos, but well, I did contact Archos and I now realize they support faulty planes.

I own an Archos 7 which requires returning for service, the touch screen is not stable, and the setup fails. In it's present state it can not be used, it' scrap. Do not buy from this company

Sent them a tablet for repair and a month later still waiting for a reply

This is a truly bad product. Do not buy any Archos because there is no support or help. Any email enquiries receive a blanket reply that does not tell you how to make the product work again. Leave well alone.

Archos have had my tablet since 11 March 2013. I live in the UK and returned it to the Southampton returns centre. nearly 2 months on and I still have no idea when to expect a replacement. The UK centre has apparently closed and I go through to a call centre in the Netherlands. The responses I get vary from yes there's a supply problem but we are working through it although who knows how long to being told other people are being offered alternatives though not me). When I said UK companies would have dealt with my query as a complaint, I was told well you're not dealing with a UK company are you! How rude can people be. I would NEVER EVER buy anything from this company again.

I agree with all the complaints, I got as far as getting a repair # with that number I had to fax POP (prove of purchaes) which I have TWICE then I emailed them once so far with my RMA #...absolutely no responce..My reason for repair is the usb port for charging the battery is broken..I don't think they really care, I am still under warrent with device so I guess they want it to run out..Also afer reading the complaints I am afraid to send it to them, I might not get it back..yes it was cheap, but money is money with me anyways.

I am just another sucker who purchased an Archos tablet and had it break in record time.RMA sent out March 01.. Still no tablet. The most rude customer support people on Earth. It will be a pleasure to see this company go belly up! Only a matter of time. I will than be able to say to the customer service person YES I AM SATISFIED NOW!!

Got son an Archos tablet for Christmas. Broke by mid-February. Mailed out for repair, Archos had by 2/26 per my tracking...took days (and me calling) to log into their system on 3/4/13. Now told the last 3 weeks that replacment "may" be mailed out by end of week. Still no mailing. Was hung up on by customer service when I told them that they were rude. Online help is a joke, says the same as online check of RMA #..."in process". Would never ever buy again.

Charging port again. Been back at Archos since 11th March (now 18th April).

Screen rubbish, satnav worked every now and then.

Staff understanding but useless.

Charging port broke. Sound familiar? Will spare you the boring details. Worst service ever.

please please do not buy any product from Archos ever they desrve to go out of business there after sales service if i could give a minus out of ten it would minus ten please go and but a amazon kindle after care service is the best the very best

ps I still ahve not had my question resolved

ebough the 101g9 - it worked for about 3 months. returned it to archos on 13 dec 2012.... i have been getting the run around & promises since... they ignore my chats & emails... i opened a complaint with the BBB... they have attempted to contact them multiple times w/o response from them... the BBB notified me last week that i should get a lawyer & sue... go figure... this company has not the slightest idea of what customer service is... worst ever support...

I hate to join the club but I HATE this Archos 70b Internet Tablet. My son received it for Christmas and it worked about a month before it started acting crazy; freezing, will not allow us to download any apps and worst, I can't get the matter resolved. I have been on hold for hours with customer service and the fix they instant messaged me back did not work. Can I please throw this thing out of the window! So much for going for a cheaper version of the IPad; its not worth it; the time I've spent trying to make my son happy and fix this tablet has not been nearly as costly at the $400 on an older IPad. Shame on you Archos!!

Worst customer service ever . After almost 4 months still
waiting for a replacement. Yolanda worst customers service person

There Customer Service Is Well Even When I Sent Some Thing Recorded Signed For Delivery They Said They Did Not Get It! Even Though They Did. Do Not By Any Thing From This Company

Bought a new G9 101, which didn't work right out of the box. Vendor wouldn't take it back and told me to send to Archos for repair. That was 2 months ago. Website says "processing" my rma. Can't get a call return or a email return regarding this repair. What a crappy company ... I'm out $240 + $15 for shipping and still have no tablet. Will never by anything from Archos or the vendor (Adorama).

Got my Archos 18c for christmas. Used it for two months. USB port broke and now I have to buy a new one. Won't even offer me a replacement! This is a crumby and cheap company! Stay away from them.

Avoid Archos products like its te plague. Their products are cheaply made. I purchased a 101 g9 turbo tablet in Sept. 2012. It was broke by Dec. they have had my product since Dec.17. It is now February 28, 2013 and I still don't have my product. Every time I call it's another story. I will be taking them to small claims court. And will never purchase anything ever from them again.

Look out!
I had the same charging problem on G(. They sent a replacement unit which lasted for a few months. They have had the second unit for 6 weeks and no response. No answering of phones,no response on facebook chat.Next stop Better Business bureau.
They have a failing product and won't deal with it.