Asus Positive Customer Service Ratings - page 2

I'd like to emphasize the excellence of service your agent Desmond F. provides.
He has just spent over an hour with me on the phone, trying to fix my computer problem. He exhausted many many troubleshooting options in order to solve my issue, while being extremely patient and professional with me. His knowledge and confidence in providing different approaches made me feel like a valuable customer. He really made my extremely stressful and irritating experience pleasant (if that is even possible).
People like Desmond make a difference. He is a role model to all other customer service reps. Please recognize Desmond and make him feel as a valuable team member.

I have had an ASUS VivoBook-S laptop that has been absolutely wonderful. Today,the Bluetooth function completely disappeared from all indicators on Windows and my computer. I worked for five hours looking at Windows, YouTube, and ASUS help sites, all to no avail. Not to be too dramatic, but I had major back surgery three weeks ago and prolonged sitting and missing my exercises is not good for me.
Kelly was so patient and friendly and identified a very quick solution to my problem. She continued to assist me until the issue was resolved and everything worked perfectly. She is the top customer service person that I have encountered, particularly given the present situation.I cannot thank her enough. ASUS obviously produces a quality product. But while there are many good products on the market, it is often people like Kelly in Customer Service that will be a deciding factor in a decision to stay with a given product. I will certainly spread the good word about the exemplary ASUS Customer Service.
Thank you again, Kelly. You are a lifesaver.
Gregg

Quick and painless, good customer service.

Your agent, Kelly T. was wonderful in helping me to resolve an issue caused by a password change by my internet company. She was knowledgeable, incredibly patient and polite, never appeared rushed or dismissive, and was able to solve a complicated problem. I am very grateful for her knowledge and approach and believe that she well deserves my highest rating!

Perfect help.

I cant say enough good things about Antoneil L from ASUS product support!! Hands down, the best customer service I have ever received. I will continue to support ASUS with my business for many years to come if they keep up the amazing customer service!!! Thanks again Antoneil!!

I called today and spoke with the nicest man. He asked what the problem was,and I explained I love the PC BUT why would a company put the speakers on the BOTTOM,so when I sit and put it on my lap the sound is low. He rebooted and down loaded it He walked me all the way thru.I am not very savvy when it comes to these things I am 82 y/o He was so polite. You should be proud having him as a employee, My only complaint is the volume (fixed now) It could be a little louder...Have a good day.. Lucille Arieno

Kristina provided one of the best, if not the best, IT services I've ever had. She answered quickly, understood the problem, found the solution, all with kindness and drive to help. I was impressed with her good character as well as ASUS for providing such a convenient structure. Thank you

Morese P. assisted me with my claim. Great customer support. No wonder ASUS has great ratings.

I'm giving the highest rating you can get thanks for all the help.

I'm very thankful to Ms. Raniesha for her Exptional Customer Service and provide me a very helpful tips regarding to my issue ( accidentally disable my TouchPad)
Into my Laptop, she assisting me to bring it back the TouchPad and she is very Knowledgeable to Resolve my Problem. Thank you so much and Happy New Year!
=) Happy Customer from Asus Family =)

Vasilis Giannakoglou was of great help and patient with me.
He managed to sort out the issue as fast as reasonably possible.
Very cordial and polite.
10/10, regardless of the issue being resolved or not (it was luckily).
He tried his best and was fast in his communications and replies, no waiting around for a reply.

I want to thank and recognize Tevon B. for helping me get my router registered. I am happy with the quick response and positive outcome. I have switched to Asus after dumpimng my last router company(NTGR) and router for a lack of support for its customer base.

Rafael Crawford P. was professional, kind and helpful. Great customer service today!

I just received my ASUS 17.3" VivoBook S712UA Laptop from Costco today. Had several issue's/questions with setting it up. I called your customer service # and spoke with Rashay, She was WONDERFUL!!! She was very pleasant and took the time to help and answers ALL of my questions. She was able to resolved all of the issue's I was having. All customer service representative should be LIKE HER!!! Thanks again, Rashay!!!!

Seller from Newegg Sold us a NEW ASUS Z8NA-D6C Intel LGA1366 as "New" while Defective and Used MoBo. This was in the same period May 2021 that We bought another also "New" New Intel DH67BL BLKDH67BL Bulk Intel motherboard at another Seller at Newegg. That too was afterwards old and used so guys beware at Newegg. Surprisingly EBay is reliable and they don't sell "New" items as "New". But that's another story.
Look we don't mind buying a "tested" used Motherboard then you know what you can expect.But for this very reason we did buy aforementioned "NEW" ASUS Z8NA-D6C MoBo.
However Adrian N was very knowledge and responded within a few days time and time again as our Claim did proceed steadily. From the Seller of the "NEW" ASUS Z8NA-D6C MoBo we never did get a reaction however. Very helpful advice: let ASUS Customer Support verify the genuineness of your Complaints/Claims by submitting well detailed proof like photo's of receipt, pictures of the Serial No, type and defect all in one together in an overview. Then proceed with details of the defects and state clearly at the beginning what you want. Be always friendly and not rude (don't whine) and (foremost) give ASUS time to work things out for you (and a lot of others like you). So have patience which we as Customers don't always seem to have. Then mostly your Complaints will be taken seriously. Adrian N has the right attitude to help you thru the process. And so are other People at ASUS Customer Service who are working for on our behalf.

After a not so good support fronm the first agent that i spoke to, I've asked to escalate the case to a supervisor in which I was able to speak to Fitzroy B. He was assuring and was able to walk me through in resolving the issue. He was able to fix my laptop issue and saved me from a long turnaround time from sending the laptop and receiving back.

Adrian N from customer support was excellent and prompt with service when I had ran into issues with my new Asus motherboard.

Very polite and exceptionally informative with how we could potentially solve this issue as soon as possible.

Even though the retailer I had purchased the motherboard from was able to replace the damaged product, Adrian was ready to take on the task if they hadn't replaced it.

Again, excellent customer support and well informed staff!

I have had nothing but a great experience dealing with Asus and team for the repair on my Laptop.

Today I spoke to Fitzroy B., tech support. He was very personable and kind as well as knowledgeable. He quickly resolved my issues with my need to reset my PC. Your organization can use many Fitzroy's on within the company. Great guy! James D

Very professional and friendly.

Customer Service was great!,i got all the information i needed.The person that helped me was nice. I had a good experience.

Good service. To the point and quick

I was truly a damsel in a distress and could not get my touchpad on my computer to work. Like a knight in shining Asus armor, Rafael Crawford P answered my call on the first ring. He gave me approximately 5 instructions and all of a sudden, all my problems disappeared. Just like that, I am damsel in distress no more. :D Rafael was polite, efficient, spoke English and solved all my problems! 10/10.

Rafael Crawford provided me excellent service. He was clear, easy to understand and patient.