Atari Customer Service

I purchased an Atari VCS and some accessories for it for my kids for Christmas. The Atari VCS arrived so I thought i'd set it up and put it back in the box and wrap it. I hooked up 2 cables, HDMI and power. Turned it on and got a green'ish screen with lines, the fan turned on, then the unit shut off by itself. I tried turning it on again. It wouldn't turn on. I unplugged it and plugged it back in and it did the same thing. Green screen with lines. I wrote the company and someone wrote me back saying I would need to reimage it. They sent me a link to download an .img file. They said to use Rufus to image the USB stick. I did what was in the instructions. Booted the Atari VCS with the USB stick in and it started updating with the green screen with lines. I barely could read what was on the screen. It then said to unplug the USB and power cycle. I did that but when it came back on it did not change a thing. I wrote to the company, no response for days. Then I finally got a response saying that I'll get an RMA. That was almost a month ago now. I filed a complaint on the BBB and FTC. When I filed on BBB it showed the company with an F or very bad bad rating. I wish I would have looked. Atari is not the Atari I once knew. I'll never buy anything Atari again. They're nothing but a rip-off and a big lie.

Atari greatest hits has tempest on it from the 1980 but the blue lines that are the walls are not there they're invisible on the PlayStation 4 it's my favorite game why is it doing that please call me I can't get anybody on the phone this is Atari isn't it cuz you got websites on your website advertisements and all kinds of s*** get rid of that s*** and tell me how to fix this tempest atari's greatest hits

Hello after checking and analyzing the Atari vcs product, the conclusion is that for the video game console to have any future it is necessary to turn it into a multimedia center for emulators and sizes of pc and Android games urgently so that it can survive , because this is how China has dominated and sold many devices, an observation is that the device has a lot to be inspired by such as the operating operating systems recalbox, batocera, Laka, etc. However, a great addition to these systems are the inclusion of possibilities such as running "mugens", "openborn", and other emulation applications present on Windows and Android, one should not forget the entire range of obscure and unknown emulators and consoles (halcyon, fairchild, epoc cassette Vision, entex, cd i from Philips, super s'can from funtech, among others that have an emulator and then listed on Wikipedia) that should be included, as well as emulation of Android consoles such as ouya, madcatz mojo, Huawei tron . What I propose in this email is to make Atari vcs the video game console with the largest gaming ecosystem possible nostalgic electronic fun possibilities, I also believe it is necessary to think of all the most comfortable ways that users / players use to play, either through joysticks, arcade, hitbox, keyboard, mouse, keypad, etc., and deliver the games and emulators with ready configuration to recognize the peripherals that users / players connect to Atari vcs, making the gameplay experience fully adapted to the need and interest of the buyer, this is a way to leverage and highlight the Atari product, but only the company's executives, directors and ceos to appreciate this that can be a great recipe for success

Call customer service to request instructions for an Atari flashback console and they want to charge me $5 which is unfair how do you rectify this situation and obtain customer service for your company

Getting mad at butaki tennis hi 2 DBZ Unlocked Broly and he can't go legendary super Sayin please help you can reach me at I use a PS2. Consle

How do I get customer support????? I have never had such lack of service after I paid my money! It's as though the company doesn't exist! WORST company (assuming they exist) ever.

Well I ordered something for digital download and was told go to their find my order site to find the download link well there is no download link so i figure i just got scamed and ripped off by atari customer service is useless. worst company i have ever had to deal with once i am able to get my money back i will never deal with Atari again.

2 years ago i bought 911 first responders. 4 weeks ago i went to install it on my pc and my unlock code was used to many times, so i called and they sent me a email. all i had to do was sent them a request code. so i did that. this is what they sent me, (They will further investigate regarding this matter which could take up
to 24-72 hours.) 1 week later still nothing. i sent them this,(its been over a week and i still have no code, i was told a total of 24-72 hours for a unlock code. whats going on?) i got this back, (We understand that you have not received the updates on your unlock
codes. We aready set this issue to the high priority. You will be
receiving an email for the updates and resolution on this issue within
48-72 hours.We appreciate your patience.)and i still have nothing. 2 weeks later..... i still dont have it!! if i dont get my code, im asking for the code and my money back!!! (Can$24.41) make it $30 even

Agree with all the comments here. Don't waste your time and try to contact Atari Customer "Service".

Atari No longer offers or staffs Customer Support For There Game Titles And Other Atari Stuff! Calling Atari Support Is A Waste Of Time! There's No help From Atari Your On your own!

Absolutely shocking, as any console-owning TDU fan will tell you. TDU2 came out in Feb, and is still horribly broken. The game simply does not work as advertised, and a vital title update that was promised months ago has apparently been forgotten about.

All attempts at 'community relations' have ceased, no doubt following the imposed lay-offs and strike at the in-house developer Eden.

Result? I and many other customers will NEVER buy another Atari product.

My advice to Atari - sell all your decent IPs to better, more savvy and modern publisher and QUIT THE INDUSTRY FOR GOOD THIS TIME. Retards.

Absoulutely horrible I can't even talk to a person only a damned machine that tells me to use there defective online support.

I just purchased the PCDownload platform of Roller Coaster Tycoon 3 Platinum edition from atari.com I used Paypal to pay for my purchase and after checkout, received a quick little note that said my order was being processed and I would be contacted shortly. Well it's been 2 hours now and nothing! So I went back through the purchase process, this time using a credit card in hopes of being able to instantly download the game but again, NOTHING. Apparently my second order is now being processed. Are you kidding? I paid validly online for a download that I cannot access for ??? amount of time. I want to play now... hence the download purchase, otherwise I would have saved $ and order the CD's to come to my house. I will never purchase from atari.com again.

i have this rollercoaster 3 game, THE RIGHT NOT DOWNLOAD WAY, i bought it, and wanted to update, but no updates available on atari.

want to have help on this, no way to reach them, exept becoming a member WHICH IN THIS CASE I WILL NOT BECOME, i bought something so you should give service anyways.

i have downloaded a retailpatch, but then the game wont even start.

this is my first product from atari, and I WILL NOT BUY ANYTHING ANYMORE

CRAP SERVICE, i am searching for 3 hours not to mention the 8 hours to find the richt patch update.

perhaps next time i'll get my games like i've always did
THE illegal way

this shows me again, doing things the torrent way gives
1. free stuff
2. less work
3. no drive to the store
4. overall happyness