Atlantic Broadband

Customer Service Ratings and Comments

Atlantic Broadband is ranked #55 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 59.68 out of a possible 200. This score rates Atlantic Broadband customer service and customer support as Disappointing.

NEGATIVE Comments

10 Negative Comments out of 13 Total Comments is 76.92%.

POSITIVE Comments

3 Positive Comments out of 13 Total Comments is 23.08%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

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The reason why you can't reach a Miami Rep. is because they laid off the Miami English staff a left only a hand full of spanish reps. this is why the customer service in Miami/ Miami Beach area is so bad
Anonymous 2/9/10 12:25PM
I am an ABB internet serice customer in area code 21658 and for the last 3 days in a row have had horribly irratic connection speeds - freezing and unfreezing my computer and ability to send e-mails. This follows an incident last week Monday 1/25 when from 7:30AM to 4:20PM there was no internet service at all. Repeated calls to ABB today have resulted in a long hold and then disconnect. Now all circuits are busy and no calls going through.
Pete N 2/1/10 10:29AM
I am an Atlantic Broadband internet customer at zip code 21601. For the past two days I have been trying to get someone at Atlantic Broadband on the phone so I can purchase both phone and TV service. I have been on hold way too long. I even left a VM with my name and phone number. I have not received the promised call back. Direct TV was right there on the phone the minute I told the recorded message I wanted to purchase their services. I have been very satisfied with your internet service, but you will loose quite a lot of revenue if you are not more responsive to your prospective customer base. Ron Liebman
Ron Liebman 1/30/10 10:10AM
I am going to take me sister to Cumberland MD bussines office tomorrow 1-26-2010, around 10am to 3pm. I will be bring with me the cumberland times newspaper and the Hagerestown news with me. They will follow me and my sister into the office to return a modem which your company wants $30.00 dollars to pick up at her house. Her son is in the middle east and she dose not want the phone call from hell, he is in a war. She has cancer and uses a walker to walk. We will be filming your clerks talking the modem, and crediting her account with a turn in on the modem. Then I will explain that your company charges different rates depending on the location of service. Which it took Christin your sales rep advised it depends on your location of the cost of your service. I work in communications for over thirty years, so I hope you have a lawyer and a smart comunication person to explain why you charge different for different locations. And why it take 15 minutes waiting for some one to answer the phone when she calls. My sister could not do the because she is sick. Do you want to be there? I hope not, because direct and dish and comcast will be interview across the street with your building in the back ground and explain how there customers are treated and i interview them all and your company sucks like a buch of Dems/
Ernest I Westfall

See you tomorrow. 1/26/2010.

Glenn Echo Drive 1/25/10 6:27PM
My main complaint is that I can't contact to complain. I click on contact us and get a message microsoft outlook can't comlete the contact. My main complaint is that many times I am near the end of a long email response and it suddenly disappears. Can't find it anywhere. Have to start all over. Aggravating. Also when I go to check off the messages I want to delete. All my checkoffs disappears and again I have to start over. Then I try to reach them for help and am unable to contact them. I guess I'm going to have to change email services. (Hopefully they can kee my same email address.)
Anonymous 1/24/10 4:10PM
the broadband signal is weak, especially on my street. It has been tested. Unpredictibly I am without phone service.
Messages are often not delivered timely.
i check my phone for messages and there are none. Then there will be 7 or more for the last two weeks. I have missed messages that I was to act on and can't make it up. This phone service is below average.
Anonymous 1/22/10 8:12AM
It is nearly impossible to reach a customer service representative for Atlantic Broadband in Miami. Their line is busy all the time. They do not provide e-mail resolution either. I give them 0 out of 10 in customer satisfaction.
Anonymous 1/13/10 10:51AM
Cannot reach the company either when I needed to update and get my account number or cancel service. I have never seem a company not care about it's customers.
CC 12/29/09 11:48AM
Was on hold three times for over 15 min each. The first and second time someone picked up they disconnected me. Very frustrating.
Anonymous 10/30/09 10:12AM
I really don't like Atlantic Broadband email. I always used Outlook Express and there's something wrong with it now and my email address is atlanticbb.net so I have to use it. If I could figure out what was wrong with Outlook Express I'd go back to it in a minute! Supposedly now my email is full and I can't receive any more messages even though I have deleted a couple hundred! I also don't like that I can't get support online.
Anonymous 10/5/09 12:59PM

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On January 9th your tech Bill James installed our system and assured us that everything would work as planed well in a word he was right so far we are pleased with the TV, Phone. and Inter-net and hope this will continue in the future.
Bill was very through in doing his job and we would like to thank him for his workmenship
Anonymous 1/18/10 11:35AM
not very satisfied it feels like im watching basic television with a crappy antenna. Changing the channels is like pointing a remote at a strobe light.
the only thing i am satisfied with is the internet. It is very fast.The customer service was great i had no problems setting up im just not satisfied with the service.
Anonymous 12/2/09 9:02PM
We had Technician # 6613, Bill Holcombe, at our home this week in Elkton, Maryland, and we were so impressed by his professionalism that we wanted to comment. He was on time for each visit, and he was extremely knowledgeable. We are very satisfied with his outstanding service, and we really appreciate Atlantic Broadband service.
Anonymous 9/18/09 1:14PM

There are currently 0 Employee Comments for Atlantic Broadband.
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Contact Information

Customer Service (Maryland / Delaware)
800-559-1746

Complete Atlantic Broadband customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

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