Atlantic Broadband Customer Service

God Lord this company is the absolute worst.

THis is the WORST company I have had to deal with, when you call you get dicked around, lied to, and called names. I can't forget they take money unathorized from your bank when they feel fit. Can't forget the RATE HIKES, 125.00 for them and 50.00 for others, its same speed & modem, I find that Breezeline/ABB is PRICE GOUGING at the worst time, but someone is greedy. YOU NEED TO FIRED AND REHIRE. I WAS DISCRIMINATED AT BY A COLORED PERSON WHO CALLED ME A LIAR AND THAT WAS WRONG. I AM TO OLD FOR THIS poop!

I have had nothing but issues since breezeline took over. Constant signal issues. Now I turn on my TV and get everything but tv until I change the system. This sucks I want to turn on my tv to the last channel I was on no smartcast etc. And I don't want to have video issues constantly.
It's bad enough that I pay like 100 bucks more than this crap is worth but I want this my way or I'm done.

i have been on the phone for over 5 hours to cancel them they are a pos company the dose not give a rats behind for anyone got my first bill 6-2-2022 it was $325 the on 6-3got one $355 then got one on 6-4 for $375 worse company i have had to deal with they can shove there service were the sun don't shine !!!!!!!!!!!!!!!!!!!

Better be ready to spend hours on the line and accomplish nothing. This company has no idea how to run a phone business.

This company is performing bad because of its customer service and one day it will collapse for sure

New name same trash service

The employee common is also a joke you mean you want to come over to our house in the middle of the day never after 5:00 you know when people get off work and then work on our internet and tell us there's nothing you can do then expect us to not get upset or say screw that we're not paying an additional fee for you to come out and tell us you can't do s***

Your customer service takes an hour to get a hold of and then they just remote reset your modem the internet goes out at least twice a day and I have to manually reset the modem which doesn't work so I have to call again and wait for an hour to get a customer service representative to remotely reset my modem so that my internet will work again every part of your internet service provided is a f****** joke we pay too much but you're the only one in the area congrats you have a monopoly and that's the only reason you're in business

Thank you for wasting 45 minutes of my life. I almost bought into your reps hype on how much money I could save by switching over my wifi and phone. That d matter if my signal is pixelated or just black. I'm not interested in your overpriced, inferior service and long wait times. Maybe you can reopen local offices without hiding behind the COVID bs.
I'm investigating dish and other options. Thank you for the guy who truthfully answered my questions tonight.

This is the first time I have given a bad review to any product or service. They are the worst cable company I've ever encountered. If my community gave me a choice, I would never choose them. Please beware. They should not be in business.

This is the first time I have left a bad review of a product or service. This is the worst cable company I've ever encountered! If my community didn't change to it with no other choice I would NEVER SUBSCRIBE! There is another issue every day. No connection, no sound... So you call them. If you can wait the hour or more you may get a semi intelligent person. Who may or not resolve the problem? Since I been on ABB--2weeks-- I've spent about 20 hours trying to get acceptable service. To no avail. They should not be in business!,

I have tried four different contact numbers for Customer Service with no luck. I waited on their chat line for 1 hour and 30 minutes. I have an account issue and cannot get in touch with a live person, I receive the same four options from their automated system. I cannot reach a person to explain my issue, their system(ABB)says my account does not exist, however, I get a bill every month.

You decide... great service or not. 4pm Tuesday outage requires a bucket truck to fix a splice at top of road at main spur into development. Dead end road down stream has know history of low signal due to corrosion since pedestals on drainage to creek. Takes 3 hours to get human on phone or chat (which was not working). Late night answer was outage ticket close-service restored. Rep had ticket reopened. No call back in morning, some neighbors back up, those downstream still down with same low signal. I called back twice (phone and chat) on Wednesday to trouble shoot why modem (not touched since outage) would not sync. Answer was my issue with house or modem, so I would have to pay for a truck roll but could not roll until after Holiday. I tested the modem at the NID which proved the same low signal not allowing modem to sync at NID as in house. Neighbors on same pedestal has same low signal and no connection issue. Yeah... it's the customer's problem and they can wait until after the holiday. You make the call... good service?

4 hours attempting to reach a human on chat and phone since they don't report any outages on their outage site. Saw a truck in neighborhood so outage is real but they continually try to avoid sharing the truth and don't have enough support staff to properly provide a quality service and support. Ridiculous!

The recent email conversion from Metrocast to Atlantic BB was a total disaster. I had NO access to email for two days and still do have my contact list transferred although ABB sent out an email saying everything would be completed. Wait time on the customer service line is ridiculous and the call back feature has been eliminated.
Overall I am not sure if Atlantic Broadband could find more ways to reduce the value of their product. They seem to be outstanding at raising prices and processing EFT payments but not much else.

On Sept. 24th I called atlantic broadband. I waited on the phone for a customer rep for 2 hrs. I then changed my service which required a new box. It took 5 days to get the box which I promptly hooked up & sent the old one back. A few days later my service went out and I called after a refresh didn't work and held on another 2 hrs. The person fixed the signal, but it went out again soon thereafter, I went to a chat online which I had to wait 3 hrs. for someone to respond - they ended up ordering in home service to correct my problem. I called today again and had to wait an hour. Their customer service, needless to say, totally sucks! I dread having to make a call to them or even chat online which seems to happen repeatedly.

Very long wait times of the phone to get customer service. They DO NOT have enough service and eliminated off hours calls.

Waited 1 and 45 minutes for service on phone line. never did reach anyone!!

Terrible costumer service, I was waiting in line for 1 hour and 50 minutes, then I was transferred and another wait of 1 hour and 20 minutes, all 3 hours and more just waiting and the problem was not solved, it is ridiculous ...

Someone in your company is giving out personal information in Spanish I need you to look into it . Thank you .

I find it impossible to reach someone at Atlantic broadband. I have called and waited over an hour on hold. Finally found a site to email and was told to call or "chat." Well every time I accessed the chat feature and enter my issue, I would sit there for an extended period, say 10 minutes, and it would disappear. This happened several times. You don't have any problem charging me for service. In fact, the charge went up a few months ago. But now several channels have disappeared:

Atlantic Broadband is the worse! I was hold for 80 minutes, then got disconnected. There's never a live person to assist you. The automated service is a joke. All we needed was a new remote control.

Worst customer service I've ever had the displeasure of dealing with

I have logged on several times to pay the bill for my husband's business in the past. All of sudden our user id doesn't exist, although it's the same one I have always used. I can't use the forgot password option because it won't accept the user id, I can't register because and account already exists, I can't chat because you're not available, I can't get through to customer service without waiting at least 60 minutes, but it suggests using the chat. It's not the first time I have had issues with your site and having to wait absolutely ridiculous wait times to get through. Your site is so frustrating to deal with and I absolutely refuse to wait over an hour to talk to someone about why the user id I just used last month and the month before to log in doesn't work.

Today I called a service rep and was connected to Susie from the Cumberland,2nd off ice. I had a problem with my new TiVo package.
What a great call it was. Susie was professional,courteous and repaired my problem.
What a wonderful customer service she is in an almost forgotten art.

Kudos to you Susie.

We switched our internet and phone service over from Frontier last year and the experience has been very good. While we have had some problems, most were related to power outages and technical assistance has been prompt and courteous. I highly recommend doing business with Atlantic Broadband.

I spoke with Kelly tonight after a two-hour hold.... she is absolutely fantastic!!! Your representative Kelly was able to finally to get me be able to stream with my TiVo, also able to get my channels back that I was missing :) and was just very calm and comfortable to talk to.
She is an asset to your company.
Thank you

I have never ever had a problem with the customer service department of Atlantic broadband.

I am pleased with the service I received from ABB in South Carolina. I had a connection issue wherein my Internet signal was being lost due to my cable being underpowered and oversaturation of the market in my area. ABB was always responsive to my situation each time I contacted them. I was treated with courtesy by all ABB employees, from the techs, to the installers, to the supervisors. Supervisor personally came to my home to check out my problem; techs answered my questions with patience. This was an aggravating and frustrating connection problem, but as of today, I am happy with outcome -- so far, so good. I cannot speak for ABB service in other areas of the country, but ABB employees working here in S. Carolina are good folks who aim to please.

Atlantic Broadband has been helpful whenever I've needed help. They have talked me through issues even when they weren't related to their equipment. This fall, during heavy rains, they reset my modem from their side, called to see if it was all working and when it failed again a week later, they reset it but then came out immediately and installed new equipment. I have found their tech support to be wonderful and their field people to be just as good. We are happy ABB customers. And we have others to compare to.....

I moved to atlantic area after having comcast for many years. I am very happy with their service. We rely on the internet connection for work and when there's a problem they come out, most time within an hour.

We have been extremely satisfied with the phone and internet service from Atantic Broadband. We will be switching from Direct TV to ABB for cable service. We hope this is a good experience also.

I live in the Clearfield area and my internet works fine. I have never had a problem with their service.

Atlantic broadband has been so much better then my experience with AT&T. I only use there internet services but my speeds are faster then I've ever gotten on DSL. Calling them can take a minute, but I've had that problem with every business I've called in the 5 years. The customer service was excellent the two times I've called, the girls I spoke with were polite and knowledgeable. Once I had gotten an answer it only took moments to solve my problem completely. I love my Atlantic Broadband!

Atlantic Broadband usually makes the right programming decisions after what seems likes months and months of indecision.

Alls well that ends well. I just wish that they would be in front of these programming issues. They should have had the Pirates home opener on!

On January 9th your tech Bill James installed our system and assured us that everything would work as planed well in a word he was right so far we are pleased with the TV, Phone. and Inter-net and hope this will continue in the future.
Bill was very through in doing his job and we would like to thank him for his workmenship

not very satisfied it feels like im watching basic television with a crappy antenna. Changing the channels is like pointing a remote at a strobe light.
the only thing i am satisfied with is the internet. It is very fast.The customer service was great i had no problems setting up im just not satisfied with the service.

We had Technician # 6613, Bill Holcombe, at our home this week in Elkton, Maryland, and we were so impressed by his professionalism that we wanted to comment. He was on time for each visit, and he was extremely knowledgeable. We are very satisfied with his outstanding service, and we really appreciate Atlantic Broadband service.

After reading many of the negative comments if your not allowing us to come to your house and fix the issue then its very hard for us to help you.
Every customer has a cable line coming into there house which carries a variety of different signals. many of the issues you may encounter are isolated issues that deal directly with your cable line and not the neighbors. If you have internet service and your signal levels are off spec this will cause your modem to randomly drop offline, or not start up at all. That is why we must send a tech out to fix the issue. now maybe the next day it comes back on, but the issue still exists and will happen again because the signals were never adjusted due to your refusal of having a tech come out.
We do charge a trouble call fee, but will remove the fee if the issue is on our end.
Yes there are times when you may have an outage that could affect your whole street, but most outages are restored within the hour. Most of our trouble calls are done within 2 days. A lot of other service providers can take a week for you to see a technician.

If your experiencing trouble please call us and let us know. we want you to call us with any problem you may be experiencing, so we can fix it asap.