Audi Customer Service

User Reviews, Ratings and Comments

Audi customer service is ranked #278 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.37 out of a possible 200 based upon 70 ratings. This score rates Audi customer service and customer support as Disappointing.

NEGATIVE Comments

64 Negative Comments out of 70 Total Comments is 91.43%.

POSITIVE Comments

6 Positive Comments out of 70 Total Comments is 8.57%.

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I want to complain about the service at Wynnewood, Pa. Audi dealersship Service.
My car was dead no lights nothing even
on the dash. Towed car to dealer. They
called me that it was a loose wire, but
I was charged $344 for finding and tightening a wire. They said it took 2hrs. to find the problem. My issue with this is the mechanics use diagnostic computers to troubleshoot, and it makes their job fairly easy. A loose wire don't take much to tighten. If it is taking the dealer's technician 2hrs. to diagnose with a machine, there is definately something wrong here. I feel I was taken advantage of by the dealer, especially being in the mechanical field myself. If you are allowing your mechanics to take 2 hrs. to diagnose a loose wire, and charging $150.00 an hr. you will never see my business again. If I get no feedback from Audi, I am going to make sure everyone that I know in the Philly area of what type of service you are rendering. Very unfair to your customers. I have no problem paying for service, but unfair service is not right. A loose wire, $349 dollars is ridiculous!

rureal428 4/27/13 4:21PM
My great anticipation and patience of finally being able to drive my perfect dream car (my dream drive since I was 12 years old) turned out to be quite a nightmarish experience after discovering a water spot under the front passenger’s carpet a few days later. On the first day, upon removing the blue adhesive plastics protecting my instrument cluster, I observed some fine scratch marks on the left hand corner of the lens. Thinking that it could be due some settled dust, I ignored it at first. However, while driving under bright sunlight a few days later, I realized it could probably be finger nail scratch marks probably incurred when someone attempted to remove the blue adhesive plastic. Surprisingly, casual observation using a white LED light showed deep and fine scratches all over the instrument cluster lens surface.
And on the 24th of April 2013, I was informed that the Warranty Department refused to change the instrument cluster on grounds that it does not cover scratches/damaged surface as it is not a manufacturing defect. Why should I be victimized for something which is obviously not my mistake?

Dr. Vengadesh P 4/24/13 8:38PM
My Audi A7 side assist failed several months ago. I took it to the dealer who assisted all they could, but the solution was that Germany needs to write a software program to solve the issue. I called Audi USA consumer complaints spoke with them several times. The bottom line is that no one seems to know how long or when the program will be written. I paid for an option that may never work. How can I escalate this issue higher than someone manning a complaint desk.

Anonymous 4/20/13 2:17PM
Audi A5 model 2012 with steering problems; there are a lot of Audi A5 and S5, with this heavy issues all over the world as mine, as you can read here:
http://www.audizine.com/forum/showthread.php/513862-Steering-Issues-2013
In only 5 months more than 1500 posts about these issues.
These are safety issues.
Audi only says steering problems do NOT exist. They are foolish !

Lorddrake 4/11/13 3:55AM
Our Company bought Q5 from Gurgoan Dealer. During purchase we were given option for two add on accessories. out of which I agreed for Navigation Software and amount of Rs72000 cheque handed over, after pursuing for installation of software, I received the mail and promptly send the car in works. But till evening the car was lined up and no progress of work was done. In the second half I was told to leave the car for overnight for installation of the software.
The company like AUDI should ensure prompt after sale service and committed deliver
PJS KANG, QUAD DESIGN, GURGOAN, INDIA

PJS Quad Design 4/1/13 3:28AM
Just poor service, car is broken, they are giving me a hard time about producing every oil change receipt, which has nothing to do with all the electrical problems on top of the engine problems. Rude about it and act as if they're doing me a favor for even talking to me. I will never buy another Audi, had it for 3 years and it's a lemon; Audi lost a customer for life.

Andrew 3/27/13 3:47PM
We had booked an Audi Q3 (base model, diesel) with the dealer in Jaipur in June 2012 . We gave the initial deposit amount against receipt no. 169 dated 18 june 2012 on the assurance that the car would be delivered to us by end of September/ beginning October 2012. Till date we have no information as to the delivery date. On repeated calls to the Jaipur showroom we were told that they have no information regarding the Q3 base model and that the price has gone up and we should go in for the higher end model .
In January we were told that they will be placing orders for the base model so we should get delivery of the vehicle by end of February 2013. Once again I would like to inform you that there is no response from the company till date.
Such false assurances are not expected from a reputed organization and dealer. The response from the dealer is unsatisfactory with false assurances of early delivery. I fail to understand why such assurance was given by the company even at the test drive camp which the CEO of Audi India had attended when the company was not in a position to deliver the vehicle.
We would be grateful if you could look into the matter and inform us accordingly. It is now nine months since we placed the booking order and we would appreciate if the vehicle is delivered to us at the earliest with no harassment or further false assurances.

Anonymous 2/22/13 4:09AM
From reading these comments customer service must be just as bad as the car lots. My lady has a 2009 Audi A4 still under warranty & has taken it to them three times to try to get the problems fixed and every time they have insisted that new tires will fix the problem (amazing). We took it to a certified foreign mechanic for a pre-warranty inspection for a second opinion and even took the list to them of what they found & of course tires will fix all the problems they found. My opinion is there is 500 miles left before her warranty is up and people these days don't have the work ethnic or common courtesy to fix the problem...its a total shame that you can't stand behind your cars name, I find it real hard to believe how Audi is still in business with service like this. Hopefully all of the lots aren't this bad. Each of the three times she has carried it there, there has been someone different working there, that tells you there the job turn-over rate is vast. I write this in hope that someone higher up in the company may actually care for there customers unlike the ones we are dealing with...thanks

mid tn area 2/5/13 6:41PM
I can't believe Audi would sell an inferior wired car in minnesota which precipated a huge bill because I was told that cold weather caused the problem. The wiring and connectors for the throttle valve all were replaced because they sold it with wiring for a warmer climate. The worst thing I've ever experienced!!!

cheryl 12/26/12 7:39PM
Audi Brussels on Rue Americaan - NEVER AGAIN!

So I took my Audi A4 for it's first service today. Pretty Impressive that it's the first time in 2 years that I needed to take it in for a service. However, when I got to the garage, the assistant informed me that my car was not booked. And that I did not have a replacement car available. I was not impressed as at the time I made my appointment three weeks ago., they had informed me that the three week delay was because they were very busy. Which was not a problem for me to wait as all I needed to do was get the car serviced.

I asked to speak to the Manager but miraculously the
assistant was then able to fit me in but no replacement car. She took my phone number and details and told me that she would call me when the car was ready. By 4pm I had not heard anything so I asked a french speaker in my office to call them to check if it was ready. They informed us that there was no car in for a service under my nam, company name or car registration plate. Well this was distressing and we tried calling tem back but the switchboard put us through to a number which kept ringing for about 10 minutes. After two attempts, we did manage to get through to the service centre who had apparently had found the car. They reassured us that they would call us when it was ready in approximately an hour.

As I had not heard back from them by an hour, ie. by 5:15 pm, I decided to go to the garage and I knew it was going to be closed at 6pm. When I got to the garage, I was cheerfully greeted at their service reception who to my relief informed me that my car was ready. They had encountered no problems in servicing and then gave me a card to show where it was parked in their garage. Well you guessed, it was not parked where the card indicated but another customer who was looking for his registration book helped me find the car. I left the garage relieved to have got my car back and vowing never ever to consider buying an Audi again. All the settings in my car had been changed. I lost all my addresses in the GPS, the language had been changed to french and the set up was all screwed up.

ALL IN ALL - This is the crappiest service I have ever experienced from a so called premium brand.

KP 11/27/12 11:24AM
I do not think that the service quality at Audi Kuwait can be any worse. It is vital that Audi reevaluate their Kuwaiti facility.

Reasons:

I was requested to wait for 45 minutes in the waiting area to fix a flat and the employee refused to service my car same day because I hadnt scheduled an appointment to fix the flat.

Requested some minor repair to my vehicle. Replacement parts took over 2 weeks to arrive and over 10 days to install.

After several calls and many unanswered phone messages to my service adviser I had to go myself to get an explanation as to why my car has been delayed.

Although I love the driving experience, im sad to say that I am forced to sell my newly purchased automobile due to the fear that any future problems that may arise might be unprofessionally handled as in my previous encounters.

Saud 11/26/12 11:53AM
the worst car service in the middle east is in Audi Kuwait, battery change for my Audi Q7 2010 took them 2 days, and their working hours from 8 until 4:30 only with no quick service or any other emergency support

timexway 11/18/12 12:05AM
I got my 2007 Audi q7 about 5 months ago. After 5 months of running smoothy, the problems occur rapidly.
There's only one Audi dealership in Hamilton, Ontario, Canada so I had no choice but bringing my car here for the service. The very first time, it took me about 3 hours of waiting to get the car fix.Finally, I saw the car parked in the service parking lot and I was so ready to go home. Unfortunately, the service manager just sat there, busy with his paper works so I had to patiently waited for him. After almost an hour, he left his desk and never went back to me. I was very pissed,so I walked into the Volkswagen service desk to ask for help, the service guy from here had to get everything done for me, he told me the Audi service guy was on his lunch and gave me the apologize for my waiting time. I didn't understand why I could see my car park in the parking lot and the key was placed on his desk plus I sat there waiting for him right in front of his eyes but left his customers there to his lunch!?!?
The second time when I brought my car in for another service, It was 11 am. there was same service manager who I had to deal with. After getting the paper work signed, he told me to go home, when the car gets fix, he will call me to pick it up. So I went home and waited. Just before the shop closed, I couldn't wait any longer but called him to figure out why the car got too long to fix up, he told me there was few problems need to working on so the car won't get done until tomorrow. Then next day, I waited until the shop almost closed again, NO PHONE CALL at all from him. Very next day, I could not sit there and wait for his respond but went straight to the Audi body shop to figure myself. At this time, he brought out the paperwork to show us what the problems were and asked my agreement to order the parts from Audi warehouse. I asked him why didn't he call to discuss with me about my car's problems and whether I needed to agree to order new parts for my car instead of running around to figure out myself, I also need the car to go to work to. There was no satisfactory answer but to ask me to wait.
Another day had come, I had no choice but wait. Just before the shop closed, I called him and of course there was the same answer " the parts were in, the car will get fix by tomorrow". This answer has been repeated 7 days already ( I brought the car in on Tuesday, November 6, and today is Wednesday, November 14.
Its more than a week, I don't have any other vehicle to go to work, doesn't mean they supposed to provide a temporary vehicle for my convenience?
While I'm writing this comment, my car is still in their shop, no phone calls, no concern and I have no clue when it will be done. I'm very frustrate with their service. This shouldn't happen with the luxury auto like Audi after all.

THP 11/14/12 12:16PM
My 2005.5 Audi S4 suffered from the catastrophic timing chain plastic pre-tensioner design flaw at 99,100 miles. My dealer wanted $10,000 to fix it. Had to sell it at a loss. Dealing with Audi corporate with this matter was an absolute joke! Audi does not stand behind their vehicles...

mnty 11/13/12 4:56PM
I bought my 1996 Audi A4 in 2009. At the start of 2010 I took my car to (Audi Artarmon, NSW) because I was experiencing erratic revving quite seriously. Audi Artarmon cleaned my fuel system and assured me that the problem was now fixed, however as soon as I drove my vehicle from the servicing centre the problem still existed, so that was ($1,500) down the drain. It took some complaining but I eventually got a full refund.

I then moved to the Gold Coast where I decided to take it to (Audi Gold Coast Centre).
They advised me of a few reasons for the problem and told me that they could fix the problem.

After picking my car up and driving it down the Gold Coast highway for 5 mins, my car completely broke down and whilst I was on the phone to the servicing manager he was shouting at me trying to say that it was not their problem and that these things just happen, so I sorted out a tow truck myself and paid for a taxi to get myself home. The car got towed back to Audi.

The next day they advised me that I needed a new throttle body at a cost of $1000 but was advised that the cost would be taken care of due to what had happened.

I went to pick my car up after the work had been done and the servicing manager started to demand that I pay for the work done to my car or else I would not be allowed to drive it away.
I then had to rush to the bank before it closed and made a withdrawal in order to pay the prick of a manager.

After all of this it was no wonder that nothing had even remotely changed with the performance of my car!.

I had to move to Mackay (1000kms north) so I drove my car up, however my fuel guage stopped operating and the car was being very irratic with its Revs, I did make it to Mackay though by guessing my fuel consumption.

After more complaints i eventually got a refund from (Gold Coast Audi) as if they were trying to pay me to keep quiet.

The last straw came when I moved to Newcastle (NSW).

I drove my car down from Mackay which was a long trip but my vehicle seemed to take it very well.
My car did not start the next day so I decided to take it to (Newcastle Audi Centre) where they told me I needed a new fuel pump which would cost $900.

I decided to get a independant mechanic to replace my fuel pump for half the price, however somehow that mechanic did something to my car's immobilizer and I was forced to have it towed back to (Newcastle Audi) which was quite embarassing.

I was advised by (Newcastle Audi) that I needed a new Engine Control Unit which would cost $3000.

I agreed to have this done as I needed my car.
After a few months of trying to come up with the money I finally had enough to pay for my vehicle.

Upon picking my car up I noticed that the whole dashboard insert was not working at all (Speedometer, Tacho, fuel guage) and I asked them why, however the servicing manager refused to take any responsibility and angrily denied any wrong doing.

The service I received from Newcastle Audi was absoloutely appaling.

For anyone who has any intention on buying an Audi of any sort, get ready for ignorant fat cats who think that they are above you and can talk down to you.

I am so fed up with Audi, all they care about is money, even the (Audi Australia) head office dont seem to care at all.

My car has been undriveable for almost a year now yet those bastards are probably living it up with their fat checks.

I am giving my 1996 Audi to a wrecker now, I paid $7000 for it 3 years ago but I simply have no more energy, money or time to put up with the theives that Audi are.

Ben 11/13/12 2:41AM
My 2006 Audi A4 just got a 95k service (my car's actual mileage's about 92k). The day after I got my car back, my car just died on me in the middle of the road, I tried starting it 10 - 15 times and finally got it running again but it was making loud noise and shaky. Due to the Hurricane, the dealership where I had the job done at was closed for almost a week, I sent it right back to see if it's the turbo pipe recall (there was a recall that helped to turn off the service light, they replaced something called breather, but didn't have to replace the turbo pipe so i thought it might be it), but they said it wasn't it. After some diagnosis, they thought it might be the timing belt but it wasn't the timing belt, at the end they found it's something inside the engine called crankshaft. They don't know how to fix it, they said it's really rare and have to wait for Audi Tech to get back to them. So they did the following week and called me that they will replace a new engine (only way to fix it) but they want me to pay for the labor which's around 2k-3k. WHY DO I NEED TO PAY FOR THE FACTORY DEFECT THEY ADMITTED? Even the service manager said to me that it's nothing that can be done by the driver or the driving habbit, so it's not by normal worn, it is a factory defect. I called the customer relations, she's not helping at all, just trying to be all business and not looking at it from the consumer's perspective and she's calling herself my advocate, so ironic. This is not the first quality experience I have with Audi, but this is the most recent one and most costly one.

unknown 11/7/12 8:02PM
On my 2005.5 Audi A4 2.0 with 75,000 miles I have a tapping noise that starts when the engine warms up and only above 1500 RPM. I brought it to the local Audi service center and it was diagnosed as a bad hydraulic cam chain tensioner and was quoted $1200 for the repair. After the repair the tapping didn't go away. After a few more hours of inspection I am now told it is a spun bearning on the Crank Shaft and I need a rebuilt engine for an additional $9900. I definately have no desire to ever own an Audi again!

A4_PaperWeight 11/5/12 7:31PM
Audi's are Crap. Customer service is Crap. Was quoted £900 for a job that took me and friend 2 hrs some oil and a toothbrush. Thats Crap. Overrated Rubbish.

Audisarecrap 9/30/12 9:16AM
While Audi cars are fun to drive when they are functioning, the customer service is a nightmare. I took my car in because of a check engine light, something minor... I thought. The car made a noise for a few moments when I started it, and then it stopped and ran fine. I drop it off, and it ran fine, no rough idling. I get a call later that day that my car was hit while in their possession, and I will need to go get it fixed when they are done. I get another call telling me that I need a new engine, and I am facing $9,000 in repair. Evidently a plastic component they have inside the engine failed. Since they could not find the plastic, they said it has gone inside my engine and even though it runs fine, it could destroy it. The only way to fix it is to rebuild it for $9,000! No help from Audi, I am literally only months outside of my warranty. These cars are designed to fail after a very short time.

AngryAudiOwner 9/29/12 7:38AM
Extremely dissatisfied from the post sales support of Audi in Qatar...I am an Audi A5 driver, bought my car just 6 months ago..I go to the service center for my first service.. And to my surprise, there is no service center... Hell Ya !! Guess what ? The local dealership was cancelled ! Ok ! Who is the new dealer ! F*** knows ? No information absolutely at the Audi website.."Vorsprung durch Technik" My Ass - For German Engineering...It took me about a month to find the new dealer QAuto and its service center... Surprise Surprise !! We are yet not operational.. Please come back on the 9th November to get your car serviced.. What a joke ?

Must say I am a very dissatisfied, having paid more than 200 K QAR and frustrated because of poor customer experience....

Hope someone reacts to this post...

Cheers !
Rishij
Qatar

RI 9/24/12 4:21PM
Dear Sir,

I am a resident of Doha, Qatar and was very satisfied with my Audi Q5 and also with Audi service centres (Saad Buzwair) till the management was changed and now its being handled with a very un-professional and in-competent staff. I had couple of complaints (back door was not opening with the keys and the sun roof cloth had come out from one side, drivers side) after number hectic efforts and visits finally after Mr. Gerry and other Audi personnels from Germany were contacted, Audi accepted it on 15th Sept 2012, and till date they are not sure when it can be done, mind you the delay in accepting the vehicle was parts were not available and was taken when the parts were available. The Audi staff is not in a position to verify when it will be ready.

I am really frustrated with the treatment I am receiving from a company enjoying such good reputation in the world. If continues even though I love my Audi, I will sell it and will advise everybody I know in Qatar, think twice if you are considering to buy Audi in Qatar.

I will really appreciate if somebody in Audi can help me and train the staff on customer services practices, otherwise it will have very adverse effect in Audi reputation here.

Frustrated Audi Lover.

Shahid I Khan

Audi Lover 9/22/12 12:03AM
I can't begin to tell you how disgusted I am with your vehicle and your staff at the Audi Willow Grove PA dealership. I have a 2005 Audi A4. My car had a coolant leak which in-turn caused my car to overheat. My car was literally smoking. I took it into the Audi Willow Grove Pa shop to have it fixed which involved taking the intake out to simply change a hose. This job cost me $1,195 dollars. Mind you, I was told by audi that this job required the expertise of the Audi mechanics because it involved so much work. Okay, so I pick my car up thinking it's fine..I have this burden off my back and that I can safely drive my car. Three days later, my car goes up in smoke and all of my coolant leaked out on the ground...the same exact problem I had with the car before taking it into Audi to have it repaired. I take it back into the shop and audi tells me I now need a thermostat. Why didn't anyone recommend this the first time I took my vehicle in for the leak. Now they have to take the intake out AGAIN, and replace the thermostat for 500.00. I would have expected audi, being as though they are the expert on these vehicles to know when a car is over heating to check the thermostat or at least recommend that the thermostat be changed, if neededed, while they went in and did the extensive work the first time. I do not like the fact that they have to keep taking out the engine in my car. I asked Christine Creyaumiller is this a job that I can have someone else do because I simply cannot afford to turn around and pay you 500.00 additonal, perhaps there is someone who can do it at a more affortable cost.She assured me that I could take it to Pepboys or another shop as it does not require as much work as the coolant issu did. I took it to another shop and what do you know. They tell me the intake does in fact have to come back out. Called Audi back and spoke with Stan Chrupcala Director of Parts and labor. Who was extremely rude and actually yelled at me saying " It's not our fault your car is over heating" After I spent close to 1,200 dollars to have Audi fix the problem and 3 days later my car breaks down he tells me, " That is not our problem,cars break down all the time, it's expected" I was shocked and appalled that he was speaking to me like this. He continued to say that he's not even sure if it's the thermostat that causing it to over heat, eventhough this is what I was told and have it in writing he said, he will fix it but it may still continue to over heat because they dont' know for sure what the problem is. And you call that a man of expertise working at an Audi dealearhip on Audi vehicles????? Someone help me understand. How does that sit well with a customer when I just gave these people 1,195 dollars of my money and they "REALLY" have no idea what the heck is going on with my car! and want me to give them an additional 500.00 to fix another problem that still may not stop my car from over heating!! I am a single parent, working full time and part-time night college student. I depend on my vehicle as if it's part of my life line. I can't believe Audi. I am so dissapointed. I regret the day I gave up my Lexus for this Audi. I was warned not to by this car and did it anyone. I am so broke after putting out money for repairs that still is not taking care of the problem. DONT BUY AUDI'S THEY ARE THE WORST! AND SO IS THE SERVICE :-(

Anonymous 9/21/12 11:35AM
I have bought an Audi A8 in Saudi Arabia.
Customer service, managed by a local entity called Samaco made me clearly decide on selling my car ASAP:

They are impossible to reach by phone, and physically impossible to see during the whole ramadan time.

My car's engine didn't turn on one month and a half ago just for some minor battery issues:
- i ended up keeping it in my garage for one whole month (no available resources from audi's side)
-keeping it in audi's garage for more than 10days.
Meanwhile, had to rent a car, which of course is none of Audi's business.
Today Audi's coming back to me with an invoice of a couple of thousands of riyals for some small parts, and cherry on the cake, over 3500SAR (1000 USD) for a couple of hours of manpower!!! (over 100USD/hr for a filipino that is barely paid 1000USD per month)

Audi is a great car, yes. But the unjustified expensive and poor service provided by Samaco in Saudi Arabia is destroying the four ring reputation, and clearly convincing my self and entourage not to buy Audi anymore!

Alexandre 9/5/12 5:01AM
this is my experiance on Audi A8 2006 brought from AbuDhabi

i had many issues to state them here
1. when i bought the car after couple of monthes i found out that my car dosen't have a spare tyre that happen when i got damage in one of my tyres
2. the starting of the engin was taking long time and after that it is shut down i send it to workshop Agent to resolve the problem however they coult know what is the problem and first time they change the battery, second visit they change the low pressure fuel filter, after that while am driving the car it was shuting down i start it then drive and shouting down again, when i asked them why they said you have to change the 2 fuel pump under my expinces, i change it then happen the same problem again, and they replace the new fuel pump again, however the starting engin problem wasn't resolve.
so i fidd up and ignore it
last time the air condition system was not cooling and they change the evaborator then it works fine after one year the AC was cooling for some times then it stop cooling when i asked them they told me you have to change the Air compressors which will cost around 10000AED
also the some bulbs was not working they said the wireing of light fittings is burned and you have to change the complate fitting since we can;t open it
its really a worst service i have ever seen

i beleive if i bought Toyota Corola with all my respect it wont be bad as Audi A8

i don't recomand any one to buy an audi car

Ali 9/3/12 1:47AM
Audi TT 999 U V E

TR4WT28N711024116

Problem
Both windows go down suddenly when I turn the engine off and park the car

Checked at Audi Takasussi branch, Riyadh, Saudi Arabia on 3-07-2010
Report came
1- Faulty window lifter
2- Faulty motor VW8NB 959 801 E
3- Faulty motor VW8N8 959 802 E
Cost of this check up was SR 550

I was not happy with this report, and requested help from the Audi Jeddah office, and they asked me to contact Mr. Anwar (Audi)
The car was seen by Mr. Anwar and since the glass window on the driver side did not drop 1 cm while opening the door, he suggested changing only the window lifter and motor on the driver side .This repair was done on 22-08-2010, and the cost was SR 2329
The problem was solved for the time being, but I came to know that the driver's side window does not drop down and goes up, while opening and closing the driver's side door, and this was the basis of Mr. Anwar suggestion to change the driver side motor and the window lifter.
The car was then seen by Mr. Jonas (Audi), and found out that door lock on the driver's side was faulty, so it was changed on 29-12-10, and the cost was SR 894

The original problem came back again in early months of 2011, and car was taken to Audi Khurais road branch Riyadh, booked by Mr. Anwar, and I was told that the window lifter and motor is functioning on both sides, but the problem persisted, so I took the car back to the Khurais road branch in September 2011, booked by Mr. Waseem. He informed me that the problem was due to a faulty switch and some wire damage. This was done, and cost for this repair was SR 767.
The problem was again solved for time being but reoccurred in February 2012.
The total amount spent up till now for this problem is SR 4540, and the problem is still there.
I am now reluctant to take my car back to Audi in Riyadh, Saudi Arabia, because now they may find another fault, change me for another part and the original problem will still remain. Unfortunately Audi Dealers in Riyadh give two years warranty for the parts and not for the original problem, which in the case of my car are that both windows drops down suddenly.
I request you to kindly get an expert opinion from Audi in Germany to solve the problem professionally, instead of changing different parts, and causing an unnecessary financial burden onto customer.

Kind regards

Anonymous 8/10/12 12:20PM

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Thanks for Audi A6. I'm still alive and my vollet on my pocket. I drive 25. April -13 Audi on road and it loose electricity and engine stopped. Also me stoppped car to bus stop side of the road. Then it start to fire on behind and start on battery because there was some short cut and cables smelt and bunt car. I'm so pleased that it burnt so slow, over minute and didn't left me in. Audi is so safety car and same said Audi dealers here in Finland. If you need I can send all those fire photos to you that you can see how impressive those are. I've to thank Finish dealer to quick contact after our claims to them, they have contacted now after two weeks and quoted test car to us for purchasing 35,5k€ A4 Tfsi rec 6/12 and drive 22 tkm. This is so nice and pleased quotation. It has been so nice to been Audi customer almost 20 years.

Jukka Jokinen 5/8/13 3:07AM
I survived a very bad accident on Thursday, January 3, 2013 in my 2001 Audi A4 2.8 quatro. I was hit in the rear of the car and then hit again on the passenger door then, pushed over the side of the freeway and my car rolled over it's top to the bottom of a ravine! My beautiful Audi saved my life! It held it's frame and did not squash me. When my car stopped rolling over, it landed wheels side down and I literally "ran" away from the car! I know that I would have been killed in this accident if I had been in most of the other vehicles that are on the road these days. I will forever own only Audi's. I am selling my daughter's Toyota and buying her an Audi as well. No one should have to find out the hard way if their car will protect them...unfortunately, I did. If you want to survive an accident like this...you should be in an Audi! I would put a picture of it, but, there is no way to attach a picture...it still looks like my Audi...just banged up, but, it was not squashed! I am alive because this car is made so strong...thank you, German engineers, for building this car for me that saved my life!

Anonymous 1/5/13 6:12PM
The customer service representative was truly FANTASTIC!!! It was great speaking to a "real person." He was very pleasant, professional and knowledgeable and he found out in seconds my car's history and was further able to give me
detailed advice.

Kudos to AUDI for having this service available on a weekend and also for hiring people with outstanding work ethic. Tt shows that Audi really care for their customers. Thanks very much.

Daily 4/29/12 1:56PM
I've had my 2010 Audi A3 TDI since new and it now has 55,000 miles on it. I bought the Audicare when new and have taken it to the same dealership for each service (Ken Vance in EauClaire Wisconsin).
They have always been easy to work with and so far I've spent a total of $50 for wiper blades.
They have always been very courteous and have taken the time to explain how long the service would be, and at the end, each item on the bill.
The car comes back hand washed, no oil or finger prints on or in the car.
Any time I've had a question they have listened to me and investigated.
No problems, No issues, Nice people who are there for me.

I've taken the car on multiple long distance trips of thousands of miles with no issues with the car.
So far I have been very satisfied with my purchase and the dealership.

wpociengel 4/21/12 10:24PM
MY MANY THANKS TO JAMES WALSH FROM AUDI OF FAIRFIELD WHO IS A WONDERFUL EMPLOYEE AND GOES THE EXTRA MILE.MANY THANKS TO DAVE BELLETSKY SERVICE MANGER FOR THE JOB HE DOES. FROM AL JANNOTTA RE. MY 2010 AUDI A6.

AUDI CUSTOMER SERVICE 4/22/11 1:20PM
I had a recent incident with my 2006 A4 2.0T which led to a repair bill totalling nearly 4k. With the help of my dealership we were able to contact Audi USA and come to an agreement on the repairs to my vehicle. They reached a very fair negotiation with me, even though my car was far past the warranty period and reduced my bill to 1/3 of the original cost. I am very happy with Audi USA and will continue to puchase their quality products.

nv 10/29/10 11:43AM

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