- Submit your comment >>
I purchased a brand new A6 is South Africa last December. Although our roads are not the best in the world, and I can expect some tyre damage, I would expect the car that you sold me to have tyre availabillity in the country. The car has 255/40 19inch tyres and Audi specify and supply, Goodyear Eagle F1 tyres. I have to use the same tyre on the same axel for insurance purposes as stipulated by Audi. I first had to replace a damaged tyre in July this year. There was 1 tyre in the whole of South Africa. I ordered it and it took three days t get it. The second tyre was damged in November and there were NO tyres in the country and would take NINE days before stock was available. I wrote to Audi South Africa about the availability of the tyre, asking if there was any arrangement with Goodyear to support the population of cars Audi are selling here. Twice the dismissed my points claiming they have no arrangement and tyre availabillity is not Audis concers (both dismissive letters can be provided). I cannot believe a premium motor supplier can not have arrangements to support their car with third party suppliers, particualary when Audi sell the car with these tyres on and corner you with stipulating same tyre on insuarance replacement basis (also spare is only a biscuit wheel). I find this response poor and I am completeley dissatisfied with this arrogant and dismissive stance. This is my third Audi, tow in the Uk which I can say I enjoyed without a blip. The one here in South Africa will be my last with such a approach to customer service. The car is brilliant the customer service approach here in Souith Africa with genuine customer concerns is appauling.I can say that this will be my last Audi that I purchase.Scott 12/11/13 5:41AM
Had the worse possible experience possible dealing with the Arlington VA deadlership. do ont go there. MAAnonymous 10/24/13 8:27AM
Went to Audi in Waterloo with my friend to pick up his car. The service provided by the service manager called Sean Choi was really bad and extremely rude.Anonymous 9/20/13 10:05PM
I just purchased an Audi Q7 2008 in Jan 2013. So far I am very disappointed in the quality. When I brought it they said they did their inspection. Well so far..my tires started splitting and I have to replace all 4 due to all wheel drive. Before that the car would start and it started something about a ECM fault. So I waited and called the dealership and they said bring it in. I did and the computer reset its self so I was able to drive it. Then recently again it did the same thing. This time the check engine light came on. Im so frustrated with this car. I havent even had it a year yet and its giving me problems. What should I do??? It makes me feel like I should have went to BMW or Infinity..... UGH..SINGLEMOM1 9/3/13 10:10AM
Poor customer satisfaction levels of Audi A4.
After purchase on 02 Jan 2013, I have been experiencing following issues:-
1. I purchased a media interface cable part no 4F0051510S Adaptor from the Audi Jaipur dealer, but the cable did not function. I took the car twice to them but finally they said the cable was not meant for this model. I was told that a new cable has been ordered which I have not got till date. Niether have I got any satisfactory answer from the company.
2. The car cover that I was given along with the car was torn and had rust marks on one side probably due to poor storage conditions. I reported the matter to one Aarti, a sales exec from Audi Jaipur, who had been in touch with me for the sales, but nothing has so far been done.
3. It has not even been seven months since I purchased the car, but one of the tyres has a small bulge, which may be unsafe for driving. So much for the quality assurance of a reputed brand as AUDI.
4. The right side OVRM while opening makes a squeaking sound which is too rustic for a car like AUDI.
Audi was always a dream machine for me but I am regretting my decision. Will someone give a satisfactory answer and take remedial measures please ?Vinay Khosla 8/20/13 7:18AM
I am very disappointed with my Audi dealer I purchased a Q5 in 2011 to now be told as a trade it is not worth the average amount do to color and engine. Really I was told it was an exceptional color and engine???? I paid cash. Perhaps not desirable but the statement was made. I was totally mislead the juke box did not work on any of my cds. Yet sold to me as the juke box was so great. I di not know they need to be specific to work in the Juke box. Your salesmen seem to be a bit on the not telling the truth scenario. Yes I purchased at Wilsonville Audi in Wilsonville Oregon and may not do so again.Anonymous 7/25/13 6:19PM
The Audi A4 & A6 from 2002 to 2006 have faulty CVT Transmissions.
The quality of these cars have never improved for the last 25 years. They always have the reputation of being expensive and not reliable. The Cars are good lookin but break down way more than their competitors. Its like having an old girlfriend, good for 1 night (short term) then kick her out because she is good for nothing and cost you way to much to keep.
These cars are no good pieces of caca. Dont waste your money, get a BMW or Mercedes, Japanese or a GM. Stay away and avoid the misery and headaches. Spend your money elsewhere...locknload 7/16/13 2:00PM
Their "service" is a joke. They send all Audi employees to the same training. In their training they role play how to argue with customers, deny, lie, cheat etc... These people are low class. Never buy and Audi.ccgckp 7/12/13 10:00PM
Bought a car from Laurel Audi in Westmont, Illinois USA and was told I had run flat tires. When I got a flat tire 27 months later, the GM says he cannot give me run flat tires. He said I should have come in within a month of buying the car to resolve the issue. However it is not my fault I was lied to and that it took 27 months to get a flat tire and determine Laurel Audi in Westmont, Illinois lied to me. Further, the Finance Manager at the time said I should buy the tire and wheel insurance policy for $750 as the run flat tires and wheels run $1000 each. I bought the tire and wheel insurance policy based on a lie and I am not pleased with their handling of the situation.TimR 6/19/13 10:36AM
My car had crash in 13.05.2013, and it goes to Audi services - Lacocar - they 2 weeks, plus 2 days yo repair. I accept the time and the budget. In the end of the time they tell me they don't have the delivery that of the new pieces, and the importer - SIVA - tell that the problem is from the headquarters. 2 weeks later they don't give one date, they don't give one car until they finish repair my, they still say that Audi headquarter and importer - SIVA - don't have a that for delivery the spare parts. This is the service from a premium brand ? One made in Germany ? They don't care for the clients. Never again I will by one Audi, Skoda, Seat or volkswagen,they are one ilusion.Lacocar SIVA - PORTUGAL 6/12/13 1:03PM
I want to complain about the service at Wynnewood, Pa. Audi dealersship Service.
My car was dead no lights nothing even
on the dash. Towed car to dealer. They
called me that it was a loose wire, but
I was charged $344 for finding and tightening a wire. They said it took 2hrs. to find the problem. My issue with this is the mechanics use diagnostic computers to troubleshoot, and it makes their job fairly easy. A loose wire don't take much to tighten. If it is taking the dealer's technician 2hrs. to diagnose with a machine, there is definately something wrong here. I feel I was taken advantage of by the dealer, especially being in the mechanical field myself. If you are allowing your mechanics to take 2 hrs. to diagnose a loose wire, and charging $150.00 an hr. you will never see my business again. If I get no feedback from Audi, I am going to make sure everyone that I know in the Philly area of what type of service you are rendering. Very unfair to your customers. I have no problem paying for service, but unfair service is not right. A loose wire, $349 dollars is ridiculous!rureal428 4/27/13 4:21PM
My great anticipation and patience of finally being able to drive my perfect dream car (my dream drive since I was 12 years old) turned out to be quite a nightmarish experience after discovering a water spot under the front passengerís carpet a few days later. On the first day, upon removing the blue adhesive plastics protecting my instrument cluster, I observed some fine scratch marks on the left hand corner of the lens. Thinking that it could be due some settled dust, I ignored it at first. However, while driving under bright sunlight a few days later, I realized it could probably be finger nail scratch marks probably incurred when someone attempted to remove the blue adhesive plastic. Surprisingly, casual observation using a white LED light showed deep and fine scratches all over the instrument cluster lens surface.
And on the 24th of April 2013, I was informed that the Warranty Department refused to change the instrument cluster on grounds that it does not cover scratches/damaged surface as it is not a manufacturing defect. Why should I be victimized for something which is obviously not my mistake?Dr. Vengadesh P 4/24/13 8:38PM
My Audi A7 side assist failed several months ago. I took it to the dealer who assisted all they could, but the solution was that Germany needs to write a software program to solve the issue. I called Audi USA consumer complaints spoke with them several times. The bottom line is that no one seems to know how long or when the program will be written. I paid for an option that may never work. How can I escalate this issue higher than someone manning a complaint desk.Anonymous 4/20/13 2:17PM
Audi A5 model 2012 with steering problems; there are a lot of Audi A5 and S5, with this heavy issues all over the world as mine, as you can read here:
In only 5 months more than 1500 posts about these issues.
These are safety issues.
Audi only says steering problems do NOT exist. They are foolish !Lorddrake 4/11/13 3:55AM
Our Company bought Q5 from Gurgoan Dealer. During purchase we were given option for two add on accessories. out of which I agreed for Navigation Software and amount of Rs72000 cheque handed over, after pursuing for installation of software, I received the mail and promptly send the car in works. But till evening the car was lined up and no progress of work was done. In the second half I was told to leave the car for overnight for installation of the software.
The company like AUDI should ensure prompt after sale service and committed deliver
PJS KANG, QUAD DESIGN, GURGOAN, INDIAPJS Quad Design 4/1/13 3:28AM
Just poor service, car is broken, they are giving me a hard time about producing every oil change receipt, which has nothing to do with all the electrical problems on top of the engine problems. Rude about it and act as if they're doing me a favor for even talking to me. I will never buy another Audi, had it for 3 years and it's a lemon; Audi lost a customer for life.Andrew 3/27/13 3:47PM
We had booked an Audi Q3 (base model, diesel) with the dealer in Jaipur in June 2012 . We gave the initial deposit amount against receipt no. 169 dated 18 june 2012 on the assurance that the car would be delivered to us by end of September/ beginning October 2012. Till date we have no information as to the delivery date. On repeated calls to the Jaipur showroom we were told that they have no information regarding the Q3 base model and that the price has gone up and we should go in for the higher end model .
In January we were told that they will be placing orders for the base model so we should get delivery of the vehicle by end of February 2013. Once again I would like to inform you that there is no response from the company till date.
Such false assurances are not expected from a reputed organization and dealer. The response from the dealer is unsatisfactory with false assurances of early delivery. I fail to understand why such assurance was given by the company even at the test drive camp which the CEO of Audi India had attended when the company was not in a position to deliver the vehicle.
We would be grateful if you could look into the matter and inform us accordingly. It is now nine months since we placed the booking order and we would appreciate if the vehicle is delivered to us at the earliest with no harassment or further false assurances.Anonymous 2/22/13 4:09AM
From reading these comments customer service must be just as bad as the car lots. My lady has a 2009 Audi A4 still under warranty & has taken it to them three times to try to get the problems fixed and every time they have insisted that new tires will fix the problem (amazing). We took it to a certified foreign mechanic for a pre-warranty inspection for a second opinion and even took the list to them of what they found & of course tires will fix all the problems they found. My opinion is there is 500 miles left before her warranty is up and people these days don't have the work ethnic or common courtesy to fix the problem...its a total shame that you can't stand behind your cars name, I find it real hard to believe how Audi is still in business with service like this. Hopefully all of the lots aren't this bad. Each of the three times she has carried it there, there has been someone different working there, that tells you there the job turn-over rate is vast. I write this in hope that someone higher up in the company may actually care for there customers unlike the ones we are dealing with...thanksmid tn area 2/5/13 6:41PM
I can't believe Audi would sell an inferior wired car in minnesota which precipated a huge bill because I was told that cold weather caused the problem. The wiring and connectors for the throttle valve all were replaced because they sold it with wiring for a warmer climate. The worst thing I've ever experienced!!!cheryl 12/26/12 7:39PM
Audi Brussels on Rue Americaan - NEVER AGAIN!
So I took my Audi A4 for it's first service today. Pretty Impressive that it's the first time in 2 years that I needed to take it in for a service. However, when I got to the garage, the assistant informed me that my car was not booked. And that I did not have a replacement car available. I was not impressed as at the time I made my appointment three weeks ago., they had informed me that the three week delay was because they were very busy. Which was not a problem for me to wait as all I needed to do was get the car serviced.
I asked to speak to the Manager but miraculously the
assistant was then able to fit me in but no replacement car. She took my phone number and details and told me that she would call me when the car was ready. By 4pm I had not heard anything so I asked a french speaker in my office to call them to check if it was ready. They informed us that there was no car in for a service under my nam, company name or car registration plate. Well this was distressing and we tried calling tem back but the switchboard put us through to a number which kept ringing for about 10 minutes. After two attempts, we did manage to get through to the service centre who had apparently had found the car. They reassured us that they would call us when it was ready in approximately an hour.
As I had not heard back from them by an hour, ie. by 5:15 pm, I decided to go to the garage and I knew it was going to be closed at 6pm. When I got to the garage, I was cheerfully greeted at their service reception who to my relief informed me that my car was ready. They had encountered no problems in servicing and then gave me a card to show where it was parked in their garage. Well you guessed, it was not parked where the card indicated but another customer who was looking for his registration book helped me find the car. I left the garage relieved to have got my car back and vowing never ever to consider buying an Audi again. All the settings in my car had been changed. I lost all my addresses in the GPS, the language had been changed to french and the set up was all screwed up.
ALL IN ALL - This is the crappiest service I have ever experienced from a so called premium brand.KP 11/27/12 11:24AM
I do not think that the service quality at Audi Kuwait can be any worse. It is vital that Audi reevaluate their Kuwaiti facility.
I was requested to wait for 45 minutes in the waiting area to fix a flat and the employee refused to service my car same day because I hadnt scheduled an appointment to fix the flat.
Requested some minor repair to my vehicle. Replacement parts took over 2 weeks to arrive and over 10 days to install.
After several calls and many unanswered phone messages to my service adviser I had to go myself to get an explanation as to why my car has been delayed.
Although I love the driving experience, im sad to say that I am forced to sell my newly purchased automobile due to the fear that any future problems that may arise might be unprofessionally handled as in my previous encounters.Saud 11/26/12 11:53AM
the worst car service in the middle east is in Audi Kuwait, battery change for my Audi Q7 2010 took them 2 days, and their working hours from 8 until 4:30 only with no quick service or any other emergency supporttimexway 11/18/12 12:05AM
I got my 2007 Audi q7 about 5 months ago. After 5 months of running smoothy, the problems occur rapidly.
There's only one Audi dealership in Hamilton, Ontario, Canada so I had no choice but bringing my car here for the service. The very first time, it took me about 3 hours of waiting to get the car fix.Finally, I saw the car parked in the service parking lot and I was so ready to go home. Unfortunately, the service manager just sat there, busy with his paper works so I had to patiently waited for him. After almost an hour, he left his desk and never went back to me. I was very pissed,so I walked into the Volkswagen service desk to ask for help, the service guy from here had to get everything done for me, he told me the Audi service guy was on his lunch and gave me the apologize for my waiting time. I didn't understand why I could see my car park in the parking lot and the key was placed on his desk plus I sat there waiting for him right in front of his eyes but left his customers there to his lunch!?!?
The second time when I brought my car in for another service, It was 11 am. there was same service manager who I had to deal with. After getting the paper work signed, he told me to go home, when the car gets fix, he will call me to pick it up. So I went home and waited. Just before the shop closed, I couldn't wait any longer but called him to figure out why the car got too long to fix up, he told me there was few problems need to working on so the car won't get done until tomorrow. Then next day, I waited until the shop almost closed again, NO PHONE CALL at all from him. Very next day, I could not sit there and wait for his respond but went straight to the Audi body shop to figure myself. At this time, he brought out the paperwork to show us what the problems were and asked my agreement to order the parts from Audi warehouse. I asked him why didn't he call to discuss with me about my car's problems and whether I needed to agree to order new parts for my car instead of running around to figure out myself, I also need the car to go to work to. There was no satisfactory answer but to ask me to wait.
Another day had come, I had no choice but wait. Just before the shop closed, I called him and of course there was the same answer " the parts were in, the car will get fix by tomorrow". This answer has been repeated 7 days already ( I brought the car in on Tuesday, November 6, and today is Wednesday, November 14.
Its more than a week, I don't have any other vehicle to go to work, doesn't mean they supposed to provide a temporary vehicle for my convenience?
While I'm writing this comment, my car is still in their shop, no phone calls, no concern and I have no clue when it will be done. I'm very frustrate with their service. This shouldn't happen with the luxury auto like Audi after all.THP 11/14/12 12:16PM
My 2005.5 Audi S4 suffered from the catastrophic timing chain plastic pre-tensioner design flaw at 99,100 miles. My dealer wanted $10,000 to fix it. Had to sell it at a loss. Dealing with Audi corporate with this matter was an absolute joke! Audi does not stand behind their vehicles...mnty 11/13/12 4:56PM
I bought my 1996 Audi A4 in 2009. At the start of 2010 I took my car to (Audi Artarmon, NSW) because I was experiencing erratic revving quite seriously. Audi Artarmon cleaned my fuel system and assured me that the problem was now fixed, however as soon as I drove my vehicle from the servicing centre the problem still existed, so that was ($1,500) down the drain. It took some complaining but I eventually got a full refund.
I then moved to the Gold Coast where I decided to take it to (Audi Gold Coast Centre).
They advised me of a few reasons for the problem and told me that they could fix the problem.
After picking my car up and driving it down the Gold Coast highway for 5 mins, my car completely broke down and whilst I was on the phone to the servicing manager he was shouting at me trying to say that it was not their problem and that these things just happen, so I sorted out a tow truck myself and paid for a taxi to get myself home. The car got towed back to Audi.
The next day they advised me that I needed a new throttle body at a cost of $1000 but was advised that the cost would be taken care of due to what had happened.
I went to pick my car up after the work had been done and the servicing manager started to demand that I pay for the work done to my car or else I would not be allowed to drive it away.
I then had to rush to the bank before it closed and made a withdrawal in order to pay the prick of a manager.
After all of this it was no wonder that nothing had even remotely changed with the performance of my car!.
I had to move to Mackay (1000kms north) so I drove my car up, however my fuel guage stopped operating and the car was being very irratic with its Revs, I did make it to Mackay though by guessing my fuel consumption.
After more complaints i eventually got a refund from (Gold Coast Audi) as if they were trying to pay me to keep quiet.
The last straw came when I moved to Newcastle (NSW).
I drove my car down from Mackay which was a long trip but my vehicle seemed to take it very well.
My car did not start the next day so I decided to take it to (Newcastle Audi Centre) where they told me I needed a new fuel pump which would cost $900.
I decided to get a independant mechanic to replace my fuel pump for half the price, however somehow that mechanic did something to my car's immobilizer and I was forced to have it towed back to (Newcastle Audi) which was quite embarassing.
I was advised by (Newcastle Audi) that I needed a new Engine Control Unit which would cost $3000.
I agreed to have this done as I needed my car.
After a few months of trying to come up with the money I finally had enough to pay for my vehicle.
Upon picking my car up I noticed that the whole dashboard insert was not working at all (Speedometer, Tacho, fuel guage) and I asked them why, however the servicing manager refused to take any responsibility and angrily denied any wrong doing.
The service I received from Newcastle Audi was absoloutely appaling.
For anyone who has any intention on buying an Audi of any sort, get ready for ignorant fat cats who think that they are above you and can talk down to you.
I am so fed up with Audi, all they care about is money, even the (Audi Australia) head office dont seem to care at all.
My car has been undriveable for almost a year now yet those bastards are probably living it up with their fat checks.
I am giving my 1996 Audi to a wrecker now, I paid $7000 for it 3 years ago but I simply have no more energy, money or time to put up with the theives that Audi are.Ben 11/13/12 2:41AM
1 - 25 out of 74
- Submit your comment >>
Thanks for Audi A6. I'm still alive and my vollet on my pocket. I drive 25. April -13 Audi on road and it loose electricity and engine stopped. Also me stoppped car to bus stop side of the road. Then it start to fire on behind and start on battery because there was some short cut and cables smelt and bunt car. I'm so pleased that it burnt so slow, over minute and didn't left me in. Audi is so safety car and same said Audi dealers here in Finland. If you need I can send all those fire photos to you that you can see how impressive those are. I've to thank Finish dealer to quick contact after our claims to them, they have contacted now after two weeks and quoted test car to us for purchasing 35,5k€ A4 Tfsi rec 6/12 and drive 22 tkm. This is so nice and pleased quotation. It has been so nice to been Audi customer almost 20 years.Jukka Jokinen 5/8/13 3:07AM
I survived a very bad accident on Thursday, January 3, 2013 in my 2001 Audi A4 2.8 quatro. I was hit in the rear of the car and then hit again on the passenger door then, pushed over the side of the freeway and my car rolled over it's top to the bottom of a ravine! My beautiful Audi saved my life! It held it's frame and did not squash me. When my car stopped rolling over, it landed wheels side down and I literally "ran" away from the car! I know that I would have been killed in this accident if I had been in most of the other vehicles that are on the road these days. I will forever own only Audi's. I am selling my daughter's Toyota and buying her an Audi as well. No one should have to find out the hard way if their car will protect them...unfortunately, I did. If you want to survive an accident like this...you should be in an Audi! I would put a picture of it, but, there is no way to attach a picture...it still looks like my Audi...just banged up, but, it was not squashed! I am alive because this car is made so strong...thank you, German engineers, for building this car for me that saved my life!Anonymous 1/5/13 6:12PM
The customer service representative was truly FANTASTIC!!! It was great speaking to a "real person." He was very pleasant, professional and knowledgeable and he found out in seconds my car's history and was further able to give me
Kudos to AUDI for having this service available on a weekend and also for hiring people with outstanding work ethic. Tt shows that Audi really care for their customers. Thanks very much.Daily 4/29/12 1:56PM
I've had my 2010 Audi A3 TDI since new and it now has 55,000 miles on it. I bought the Audicare when new and have taken it to the same dealership for each service (Ken Vance in EauClaire Wisconsin).
They have always been easy to work with and so far I've spent a total of $50 for wiper blades.
They have always been very courteous and have taken the time to explain how long the service would be, and at the end, each item on the bill.
The car comes back hand washed, no oil or finger prints on or in the car.
Any time I've had a question they have listened to me and investigated.
No problems, No issues, Nice people who are there for me.
I've taken the car on multiple long distance trips of thousands of miles with no issues with the car.
So far I have been very satisfied with my purchase and the dealership.wpociengel 4/21/12 10:24PM
MY MANY THANKS TO JAMES WALSH FROM AUDI OF FAIRFIELD WHO IS A WONDERFUL EMPLOYEE AND GOES THE EXTRA MILE.MANY THANKS TO DAVE BELLETSKY SERVICE MANGER FOR THE JOB HE DOES. FROM AL JANNOTTA RE. MY 2010 AUDI A6.AUDI CUSTOMER SERVICE 4/22/11 1:20PM
I had a recent incident with my 2006 A4 2.0T which led to a repair bill totalling nearly 4k. With the help of my dealership we were able to contact Audi USA and come to an agreement on the repairs to my vehicle. They reached a very fair negotiation with me, even though my car was far past the warranty period and reduced my bill to 1/3 of the original cost. I am very happy with Audi USA and will continue to puchase their quality products.nv 10/29/10 11:43AM
- There are currently 0 Employee Comments for Audi.
Be the first to submit a comment from an Employee >>
|Share With Others|
We are proud to recognize the companies providing the best customer service each year within their industry.
|Check out these popular comparisons of Audi customer service versus other companies:|
|Authorized representatives of Audi can sign up to reply to any of the comments found on this page.|
Audi customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
|Locate the Audi corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.|
|Get Help Online|
|Get immediate support for your Audi questions from HelpOwl.com.|
|Reviews & Ratings|
|View thousands of Audi user reviews and customer ratings available at ReviewOwl.com.|
Audi Ireland reports increase of 37pc in uptake of vehicle finance packages in ...
“Audi in Ireland is the No 1 premium brand since 2009 thanks to the combination of a superb model range, exceptional customer service and the flexible finance we offer across the model range.” Karina Corbett. Categories: Motoring, Finance. Tags:†...
Paul Miller Racing puts new Audi R8 LMS through its initial paces in Sebring ...
"We are just trying to soak up all of the technical support that we can that is being offered by Audi and Benoît to get our team to where it needs to be to kind of reset and go racing again. These test days are just a good opportunity to make some ...
Battle Born Quattro 2013: Las Vegas Audi Enthusiasts Unite
That is proof of their exemplary customer service. Lunch was great and there was even a favor by a helicopter pilot so we could get some aerial shots of the group. From there, our original plan was to leave the Audi of Henderson, and take Northshore ...