Audi Customer Service

Audi of Burlington Mass has been a horrible experience for servicing my Audi car. I brought my car in to be serviced on 7/5/23 and even though I called them every day, they never even started to look at the car until 7/4/23. No one answers the service area so you have to call sales to have a person pick up. After you speak to someone even the manager, they say they will get back to you but they don't. Today is the 19. That is over 2 weeks with the work not done and no one calling back to say when it will be done... I take care if 2 90 year old people and also have a job.. I am beyond frustrated! I have never had this happen at mercedes-Benz of Burlington when I had a Mercedes-Benz car.

I received a notification that during a recall I needed additional work. This email allowed me to select if i did or didnt want to go ahead.
I did and then had to pay for the work to be completed.
Once I paid I then got a call from the dealer saying that they didn;t have the item in stock!
There was nothing on the order or payment journey to state this was the case.
Surely this should not be allowed

driver mirror was damaged when a storm caused a basketball hoop fall and knocked the mirror off and some body damage.
the body shop found a salvaged 2015 Q
5 mirror however it was high black gloss and since my mirror was with a sport package and a flat black the insurance company is making the auto body shop paint it to "look" like the original mirror. I was told that the black base of these mirrors are a poured color and are not painted. Will my car hold its value with a painted to match mirror? Will the product chip or peel?
The insurance company is giving me a hard time purchasing the original mirror from Audi. I argue that even though it's an Audi mirror the original was not painted rather color infused mold that resists chipping as color is throughout plastic. am ver hesitant to accepted the mirror being painted. Please advise

Had my number plates stolen went ti Audi at Zetland to put new ones on , they could not help me and sent me to a panel beater !! It literally took 15 min to put on !!

Terrible customer service ! Obviously there was no money in it for them ! ?

Jeffrey Paz at Bridgehampton Audi is a robot-like insulting young man with no apparent knowledge of the 2015 Audi Q5 I brought in for service. He repeatedly insisted that the MMI feature that I reported was not working correctly, did not exist in my car. He stated my phone was too old to work properly with my car, that my car was too old to have the voice control feature, which it had! He was implying that I was too old to know what I was talking about. And he tried to charge me for a service for which I already had a service contract! For the 5 years since I bought the car from Audi I have had nothing but wonderfully positive experiences with the service people until yesterday. Please get rid of Jeffrey Paz. He is a negative addition to your staff and I will never deal with him again, NEVER!!!

I have a Q3 with full service Package and brought it into Audi Boundary to check some idling issues, brake noise and radio preset problems. They kept the car for 3 weeks and eventually informed me the idling issues were something not covered under my Full Warranty Package, the brake squealing is just how it is with some Audi vehicles and the radio preset issue was Sirius's fault and nothing could be done. They did, however, want to charge me to decarb the valves so myidle problems would be solved. Well, on the invoice i was given after the work was done their own mechanic noted he had found and fixed the problem that had nothing to do with the decarbination. Seems they needed to find a reason to make some money after having my vehicle in the shop so long. I showed this to Audi Canada who did nothing but wait 2 months for Audi Boundary to respond that they had done their due diligence. That's it.Done. They did nothing but apologize. They blatantly ripped me off and I showed them the evidence and their crack customer service team did nothing about it. I think about it every time i'm driving around and i hear my brakes squeal over the sound of the radio I can't preset. Probably the worst service I've received ever in any realm. Avoid at all costs

Back in Sept 2022 my Q5 2016 audi was diagnosed with a bad oil separator value in the motor. i only had about 60k miles. The dealership said you need to fix it before it ruins your engine at a whopping cost of $3,300. I asked for help to finance / fix this issue as the audi my mfg warranty ended. Audi dealership said this was a known issue with Audi in general and i would have to call the main office to figure it out. Fast forward; the main office said we can't help you as your specific VIN didn't qualify and that i already paid for the service so your out of luck. I WILL NEVER BUY ANOTHER AUDI as they don't stand by their cars. PLEASE do not support these people.

Bad experience with Audi S3 2022and Audi Grapevine - I purchased an Audi S3 in Sept 2021 and the MMI Module keeps failing. The first time the SOS light was going off and it took almost 4 weeks to get the part from Germany and finally when Audi Grapevine received the part it was the wrong one and once again a wait for 3 weeks to get the correct part and to replace it, after about 8 months the display quit working and again the MMI Module needs to be replaced, after waiting 4 weeks the part is it and hope fully it fixes the problem. Audi Grapevine from where I purchased the car also needs to improve their service - No loner car and almost you are left on your own, when asked why don't you replace the car with another model, they can but will do a trade in, sucks!

Well I never even reached customer service. I was trying to get in touch with the parts department and was placed on hold for ONE HOUR. I then called new car sales and was told that he was going to walk back to parts department but he put me on hold again. This is unacceptable.

I took my Audi A7 to Audi Pasadena for a repair in January of 2022. I noted the problem was a "grinding" sound coming from the front brake(s). At that time the service person shared with me that it was a problem with the brakes, and, with my consent, they would repair the problem. At that time I trusted Audi Pasadena, consented to the repair, and my brake pads and rotors were replaced in January 2022. Shortly thereafter, the problem persisted.

I then took my car back to Audi Pasadena, and told them that the problem was not fixed. They apparently took a look at the car, and told me: "There is no grinding noise coming from the front of the car." And I was also told, "If there is a grinding noise, that's normal for Audis, and there's nothing wrong with it, and nothing we can do about it."

The same day I went for a drive with the Service Manager. He shared with me that he heard the noise I was referring to. He suggested that it was not normal, and that he'd like to do further diagnosis, which I declined. They didn't get it right the first two times, I was not interested in a third misdiagnosis or assessment.

In short. the Audi Pasadena service shop unnecessarily, and I believe knowingly, changed the brakes, and I was told that the brake replacement would solve the problem. Clearly it did not.

To note: I brought the car in during the fall of 2021 for a routine service, at which point I was told that "the brakes are in good shape".

Clearly the car did not need new brakes. I think Audi Pasadena does a poor job of assessing and determining repair needs. And as a result, suggests repairs that are not needed. It's worth noting that Audi Pasadena refused to refund the uncessasary brake repair that they performed on my vehicle.

Finally, I find Audi Pasadena to lack integrity, honestly, ethics and the ability to "do the right thing" when it comes to correcting an error that they made.

I'd strongly advise not to take your vehicle to Audi Pasadena if trust, honesty, and integrity matter to you when you repair your vehicle.

My 2018 Audi Q5 has had three service and now a $2500 repair for a leaking water pump. The car has only 13,000 miles but Audi will not help with the cost since the car is 7 months out of warranty. Audi customer service says they might of helped but I needed to ask for assistance BEFORE the repair was undertaken. I am supposed to know this, how? I do not recommend an Audi or the Audi Exchange dealership in Highland Park IL. They do not stand behind what is obviously a design or manufacturing defect on a car with only 13,000 miles.

i am highly disappointed with audi. i leased a 2019 A5 from them. since the 1st year of the lease i have been haing problems with audi MMI system. i have proof as a recorded a video of the ongoing issue.
the audi service centers cannot fix it and i tried reaching the audi customer service, and till date the issue has not been resolved. they have not even tried to reach me back

Bad service Center experience from Drag at Burnaby Canadian Center !! Horrible communication and it respectful and impolite behaviour! He was sarcastic and mad at me when I pressed my recall issue and wheel caps are missing! He wanted to put blame on me !

Bad cars, bad service, their service department takes several weeks to repair and they don't even give you a loaner.
I took my Q5 2018 for maintenance and oil change I don't go anywhere else and my engine burned out. I just took it for an oil change early December. They didn't even check it There was another guy before me who has been waiting 3 weeks to get his car back and he didn't get a loaner car either. it seems that Audi only cares about money in their pocket and not the customers who drive there product.

Recently had to bring my Q5 in for a service, I basically paid 589.00 for an service. I looked at the receipt of the work completed and saw $431.00 labor and $122.00 parts. I saw a drain plug, Oil and filter. I asked what was done to my vehicle other than an oil change. I was told a service, I said what service? the usual, I said your checklist is empty. Well that is what we normally do you have been here before it's no different. it's time to leave the dealerships, they are making up the cost of lack of business. Between my wife in I this was our 4 and last Audi from that dealer.

I just bought my second Audi from the Paul Miller dealership in Parsippany, NJ with the help and assistance of a sales person whose name is Peter Wendell. We bought an A7 this time; my previous car was an A6. My wife and I believe Peter to be trustworthy and a very knowledgeable salesperson. Peter is very good at directing us to the "right" car. He is very helpful in explaining the options and helping my wife choose the right color. We believe when Peter gives us a price quote, either for a new car or for a trade it, he is doing his best for us.

# No more Audi forever.. After spending $ 1.500 aprx for starting problems, in Audi of north Miami gave us back the car with same problem. They checked again and told us that need to replace TRANSMISSION CONTROL MODULE. Price $4.281. My car is a Q7 2008. One relay, Battery that was perfect but not audi brand, and original fuel pump were replaced for wrong diagnostic. A courtesy car and beautifull smile was all. Going now to trade my car somewhere else for another brand. TERRIBLE EXPERIENCE !!!!!

My Q5 is not brake car price is very expensive but the quality is very2 bad,brake is very important to car any 1 part can lost but the brake cannot lost working,any traffic accident who much conscientious ?

Terrible customer service. They're your best friend until you sign the dotted line and then will ignore you after. Felt like all staff think they are above me and I'm nothing. Really disappointed Audi Australia. Get your customer service sorted otherwise I won't be buying a third car from you! Audi Canberra wake up!

Audi dealer, Hoffman Audi of East Hartford is a crooked dealer, makes false promises and does not keep their word. Inconsiderate and non accommodative. They try to squeeze out money from you in any way possible. Will say anything to get you to sign the lease and will later back out of their word. This dealership ruins the reputation of audi and cannot be trusted.

Very Bad Quality. I have a Brand New 2017 model A4 and it has been in the work ship 3 times already for problems. The very latest one is the air-con, it has been in the dealership for over 2 weeks reaching 3. Not Happy At All for a BRAND NEW CAR. Called Audi Australia and the guys answer is " Surely they will get it fixed under warranty" And my reply is "Surely the car is a piece of crap and something gonna wrong again" "Surely you dont care" You be the judge if this is acceptable of a BRAND NEW CAR with 4000km and less than 4 months old

So disappointed with recent service communications from Audi, which had been my car brand of choice. Had a crash in which my car was written off. One upside was that the car took all the impact and I was fine. All I needed from Audi was an explanation on something that had happened with my car to reassure me, and I would have been up for a replacement Audi. Instead, every function I have interacted with has been totally silo'ed and only interested in their own task. And central 'Customer Services' night as well not exist - 10 days to reply to first email (& answer putting the onus back on me) and no response to subsequent emails. I wrote a complaint letter, and not even an acknowledgement to date (about Day 11 since I sent the letter). Though someone did ring me to update their records that I no longer had the car (and in doing so, completely missed the point on my decision about a replacement vehicle. Another silo). Better service recently from products less than 100 pounds that I had issues with, compared to a 35k pound car. Astonished that a company that sells such high value items has such poor customer service when things go wrong. Audi have now lost a guaranteed long term customer.

worst service I have never seen in my life.
I have a noise on the breaks, they keep telling me it is a manufacturing defect and we cannot do anything about it, but nobody is able to write it by email or on paper.
they do not answer the calls and they do not know what "professionalism" mean

I was eligible for Corporate Program for Audi Q3, but salesman at AUDI Brisbane mismanaged my account and I only found out about that 1 year service and it requires multiple phone calls and emails to resolve that issue. Then the service centre still not reimbursing my 1 year service charge. Even contacting customer care still does not seem to resolve the issue, never rreturning the phone call. Shame on AUDI!!

after sales services is very bad. nobody attend when reach to the showroom. vehicle get problem very often, but no solution. vehicle put in to workshop more than drive.
i am disappointed to audi product.

Hi,



After my horrific past experience with Audi service team, it was like a breath of fresh air this time when my service advisor Mr. Devashish took over. He seems to be hands on in his job, is very courteous and knows his job well. It was a pleasure dealing with him.

Pls do pass on my message to him and to his manager.



Regards,

Neelam

Hi,I wish to compliment your staff,name:Mr Lim and Ms Allicia,both are good coordinators and skilful in customer relationships. They are very reliable and knowledgeable on car repairs components/parts.I am very happy with their services rendered to me. Audi service center at Ubi can be trusted. Tks.

Thanks for Audi A6. I'm still alive and my vollet on my pocket. I drive 25. April -13 Audi on road and it loose electricity and engine stopped. Also me stoppped car to bus stop side of the road. Then it start to fire on behind and start on battery because there was some short cut and cables smelt and bunt car. I'm so pleased that it burnt so slow, over minute and didn't left me in. Audi is so safety car and same said Audi dealers here in Finland. If you need I can send all those fire photos to you that you can see how impressive those are. I've to thank Finish dealer to quick contact after our claims to them, they have contacted now after two weeks and quoted test car to us for purchasing 35,5k€ A4 Tfsi rec 6/12 and drive 22 tkm. This is so nice and pleased quotation. It has been so nice to been Audi customer almost 20 years.

I survived a very bad accident on Thursday, January 3, 2013 in my 2001 Audi A4 2.8 quatro. I was hit in the rear of the car and then hit again on the passenger door then, pushed over the side of the freeway and my car rolled over it's top to the bottom of a ravine! My beautiful Audi saved my life! It held it's frame and did not squash me. When my car stopped rolling over, it landed wheels side down and I literally "ran" away from the car! I know that I would have been killed in this accident if I had been in most of the other vehicles that are on the road these days. I will forever own only Audi's. I am selling my daughter's Toyota and buying her an Audi as well. No one should have to find out the hard way if their car will protect them...unfortunately, I did. If you want to survive an accident like this...you should be in an Audi! I would put a picture of it, but, there is no way to attach a picture...it still looks like my Audi...just banged up, but, it was not squashed! I am alive because this car is made so strong...thank you, German engineers, for building this car for me that saved my life!

The customer service representative was truly FANTASTIC!!! It was great speaking to a "real person." He was very pleasant, professional and knowledgeable and he found out in seconds my car's history and was further able to give me
detailed advice.

Kudos to AUDI for having this service available on a weekend and also for hiring people with outstanding work ethic. Tt shows that Audi really care for their customers. Thanks very much.

I've had my 2010 Audi A3 TDI since new and it now has 55,000 miles on it. I bought the Audicare when new and have taken it to the same dealership for each service (Ken Vance in EauClaire Wisconsin).
They have always been easy to work with and so far I've spent a total of $50 for wiper blades.
They have always been very courteous and have taken the time to explain how long the service would be, and at the end, each item on the bill.
The car comes back hand washed, no oil or finger prints on or in the car.
Any time I've had a question they have listened to me and investigated.
No problems, No issues, Nice people who are there for me.

I've taken the car on multiple long distance trips of thousands of miles with no issues with the car.
So far I have been very satisfied with my purchase and the dealership.

MY MANY THANKS TO JAMES WALSH FROM AUDI OF FAIRFIELD WHO IS A WONDERFUL EMPLOYEE AND GOES THE EXTRA MILE.MANY THANKS TO DAVE BELLETSKY SERVICE MANGER FOR THE JOB HE DOES. FROM AL JANNOTTA RE. MY 2010 AUDI A6.

I had a recent incident with my 2006 A4 2.0T which led to a repair bill totalling nearly 4k. With the help of my dealership we were able to contact Audi USA and come to an agreement on the repairs to my vehicle. They reached a very fair negotiation with me, even though my car was far past the warranty period and reduced my bill to 1/3 of the original cost. I am very happy with Audi USA and will continue to puchase their quality products.