Autodesk Customer Service

been waiting 2 day for tech to help on email say we working on your problem

After 36 years running my company, I can positively testify that Autodesk has the worst customer support we have ever experienced. Their entire "support" system is designed to avoid contact with a customer. We currently have been working for five days to get an issue resolved. The knowledge available by chat is so limited as to be essentially useless. I finally wrangled a "support" telephone call but the agent admitted (1) that he was not able to help with Fusion 360 and (2) that Autodesk support team members can not even talk to each other and (3) he could only submit an email request on our behalf TO HIS OWN PEOPLE and do nothing else. So while I was waiting on the "support" call that has yet to happen, I called the Autodesk sales line, 844-311-3002 and in one minute and nineteen seconds I had Eli, a bright, well spoken sales person on the line asking how he could help. I told him that his company's customer service was the worst I had ever experienced and that my recommendation to anyone needing design software should not buy from Autodesk. I waited several seconds in silence and then said, "have a nice weekend." He said, "ok, you too" and that was it.
My advice regarding design software: do not buy from Autodesk and if you already have, move your work elsewhere and let your Autodesk subscription expire.
AVOID AUTODESK; WORST CUSTOMER SUPPORT EVER!

If you're a student and need help you are basically screwed. Their student team doesn't have a line and it is hard as hell to get someone on the phone to begin with. I always take a gamble on what number to push to get out of the automated system so I can speak to an actual person then they can't help me and tell me that they will email the department I need and that I will get a response by email?? That is ridiculous customer service. I have assignment due and can't get them done. The last time I had an issue it took them a week... A WHOLE WEEK... to reach out to me through email. That was with me calling multiple times a day AND also leaving a BBB complaint.

Autodesk support used to be good, you could reach someone via chat or phone. Now it is practically impossible to reach. You submit an email, the reply is "To get you the fastest answer possible, we've matched your question to a group of known, vetted and trusted Autodesk experts (named "Autodesk Directly Expert") blah, blah blah blah blah.
As much as we pay for subscription, Autodesk needs to be available via chat, email and phone. Extremely poor.

I am having problems with the trial version of Maya LT. Long story short - there is no help for that version. I have been told I can get help, gone through the "?" steps on the website - "You don't have access to this option". I have called, gotten on a chat, tried "solutions" from online, etc. They cannot get off their "script" when they think they are helping. Why would I convert to a subscription?

I "used to have" Autocad 2006. I forked out over $3000.00 for the program under the assumption it would last as long as Windows would last . . . it's been working fine on Windows 10. And it's gone well into a number of computer replacements. However my last computer died and I got a new one with Windows 10, however Autocdesk is giving me the run-around and not allowing any discussion, in person calls or personal chats . . .

I had to correct clock on my computer because it skipped one day. Since then, Autocad LT refuses to let me use the program, and kicks me out as soon as I start the program, saying "Time Clock Error" I Reinstalled program twice Restarted computer 5 times nothing helps.

I have 4 months left to the end of my subscription. I cannot use the program which I paid for. There are no LIVE customer service. There is nothing automated which could help me.
All Autocad phone numbers when it says LIVE are still for automated use. There is flaw in the AUTIOCAD system but in order to talk to a live person to fix it I have to pay money and buy subscription.

This is a shameful operation for an American company, make you feel ashamed to be an American.

For the amount of money paid for these subscriptions vs what is received in customer service - this company's ownership should be PUT IN JAIL FOR OUTRIGHT ROBBERY.

BUY ANY OTHER PROGRAM!!!!!

four days, 3 people poor 45 hours, poor customer support of AutoCAD 2021 trying to renew licenses and activations for multiple licenses nothing but a fail. Support staff not very informed.Licensing problems ad nauseam, lost productivity, Desktop App buggy, lot of money for terrible product. Will migrate to Vectorworks soon if this does not improve soon.

My Acad Electrical All Of A Sudden Stop Working Due To An Error Has Occurred In The Scrip Page. When I Say Yes Continue. It Tells Me The License Manager Is Not Functioning Or Is Improperly Initialed. Autocad Will Shutdown. Its Been A Month And My Problem Still Not Fix. I Havent Use Acad For That Long And My Boss Is Wondering If I Was Just Making Excuses

The AutoDesk Support line is a joke!

Day 1: my Autodesk CFD license just stopped working with no useful explanation or error message except "Autodesk CFD stopped unexpectedly.." This is mission critical software that I pay $6000 per year support and it hits my bottom line when not working so I am very upset and financially affected by this. I reboot my computer 2 times, next I try to stop the license server but it says it cannot stop the license. I give up and go to sleep for the night because support is not available.

Day 2: I called the help line and the first support person shunted me over to licensing and I waited 45 minutes with no answer or even estimate of wait time. I had to go to a meeting and so I dropped the call. I got no call within 2 hours so I called them again after my meeting and waited another 30 minutes. I had another meeting so I had to drop the call and went back to work. I then sent an email in reply to the case number email asking them to call me as soon as possible. I got no call today.

Day 3: I received a call at 1:47 AM while I was sleeping so did not answer but I got a voice mail message on my cell phone from a support person saying he could help me. I got an email at 2 AM in my morning saying he would help me but for another Autodesk product that sounded similar to mine but not the same, that tells me they did not look up my profile and did not even get the correct product. I wrote another email asking them to call me and telling them they got the wrong product. I got no call but got an email at 11 PM when I was asleep saying he could help me through remote session.

Day 4: I did not see last night's 11 PM message until 7:30 AM this mornign but I got right onto setting up the remote session but then I realized his time zone and discovered that he had already gone home for the day. Now it is day 4 of my Autodesk CFD nightmare and Friday morning so my support man has gone home for the weekend and I will not be able to get help until Monday morning.

This is totally unacceptable. I do not need support when I am sleeping, I need it during my daytime and I need it same day the problem occurrs. I use support maybe 1-2 calls per year and they collect $6000 every year for terrible service.

I have a lot of money invested in this software but I am looking for alternatives. I am currently testing out another supplier who I know gives me good call support on the day when I ask for it. I will never buy another product from Autodesk again and I certainly intend to tell everyone about my ordeal. What a nightmare! This company failed me.

Autodesk's customer service is close to nonexistent. There is no direct number or chat, so you can set up a telephone session for the next day. I was waiting during the entire time frame with my phone at my computer, and subsequently received an email to the effect that my number had been busy for the duration. As it turns out, they had used an 8 year old number that somehow was in their records rather than the number I had given when I requested the call. Now I have to wait another 24 hours IF I can schedule for tomorrow.

Can never get a hold of this company! Very to find phone numbers to contact them and their chat boxes on the web they never answer They are A huge company and all they do are buy up small software companies and then don't back them up with proper service. Don't let them by your company!

This company sucks. It is clear that they do not want to talk to you. Nothing screams we don't give a damn like not being able to raise a human being on the phone. This company has brought not caring to an art fourm. And note, the software is not cheap.

I have Autocad LT my subscription was due to expire on 30th June past. On the 17th May I received an email from Autodesk- "Its time to renew your subscription" with instructions to renew.I thought I would do the right thing and renew early,which I did.On the 28th May I received confirmation from Autodesk.All with the same contract no. as before.Then on the 12th June I receive an email"Auto renewal reminder" -subscription renews on 29th June-I thought that's ok ive already renewed. Then on receiving my credit card statement-Autodesk charged me TWICE! I sent an email about this, and the reply was too bad we don't refund subscriptions! thats ok, then why did you send me a renew notice on the 17th May? what a scam!!!

I have been an Inventor user for long time. I pay to be in autodesk subscription center. I have a lot of doubts continually. but I feel lucky if I'm able to reach any one When I need it. I would love to have a place where I can ask for my problems when I have them and not when I found it some where else or forgot what it was.

Autodesk is the recipients for worst customer service received in my life. The support staff barely speak, understand or communicate in English. Impossible to deal with for even simple issues

I spoke with someone online about the possibility of certain products and was very specific as to the information I was not interested in that I was able to find on your website. This person did not inform me that this was not possible and I should find a reseller, and instead informed me that someone would call me. The person who then called me was just as useless as the person I was speaking to. They then informed me that I would have to find a reseller in my area to purchase something so specific - Robot, Revit, AutoCAD... I am not sure how this becomes so specific (except you are over selling me) but this would be a pretty good combination for someone working in building design. She then attempted to find me a reseller but after waiting on the phone without any response for minutes - as in the information that I wanted based on the chat couldn't be provided. Go Bentley or Solidworks!

Stay away from AutoCAD if you can. Their customer support is terrible! You pay a fortune for the software and when you need to re-activate after you changed your computer, forget it! there is no one to talk to.

I have been trying to get help for several hours and so far none of your help instructions address my problem and no one has contacted me to help me get on line to my drawings. I am shut out of the account and so can't access my work or do any.

Simply provide our company profile to their so called authorized dealer without our permission.

Have been a customer of Autodesk for more than 18 years, Been with my current employer for the last 10 of those years. The support that Autodesk gives has on average been very poor. They no longer have callback numbers and only allow you too submit tickets via they're website or the community forums. I have recently asked for help and have been waiting for almost two weeks for an answer to a very simple request. I have been as clear and precise as I can be about that the issue is that I would like fixed but they seem to not care. When I post on the community forums site I get a lot of comments but have seen no results yet. I do get a lot criticism from one of the techs because I think I hurt his feelings somehow. I try to not make this personal but I think that ship has sailed. Not helping a customer for 13 days is unforgivable in my eyes.

Well, let's pick this up in 2016 and continue the tirade - like Autodesk cares! You CANNOT reach these people - they have no intention of providing customer service. I've used the product for over 20 years and used the forums frequently for working issues, but I expect assistance when downloads fail. I purchased a desktop subscription that would not load, tried to find some help, tried the knee-jerk fixes suggested, then my product download disappeared from my account. Tomorrow I am calling my bank to tell them I got robbed, and I want them to cancel the payment. Let's see if their collections people have telephones. Worst experience ever, and I thought 20/20 was bad.

I have been trying to cancel my membership and customer service isn't replying to my emails. when you go to Autodesk's website, the links have you running in circles, and they make it impossible to cancel your subscription. I ended up having to delete my credit card off my Apple.com profile in order to prevent withdrawls since they refused to help. I even sent screen shots of my recipts for the withdrawls with all the information they needed. Very poor customer service, it matches the quality of the products.

I received absolutely stunning customer service from their representative monitoring the forums he worked with me tirelessly to solve my problem and was very respectful and I could not have asked for better.

Awesome customer service! I don't really mind waiting for 15 minutes for a human agent at all, and it was a very pleasant experience. if you ever want customer support from autodesk, just go to their virtual agent (https://ava.autodesk.com/ at the moment) and type in your problem. if the bot doesn't give a solution to your problem or if it doesn't work, just type 'chat' to get a human.