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Avis

Customer Service Ratings and Comments

Avis is ranked #188 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.20 out of a possible 200. This score rates Avis customer service and customer support as Terrible.

NEGATIVE Comments

5 Negative Comments out of 5 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 5 Total Comments is 0.00%.

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Terrible Overall Customer Service Rating
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  • My experience with Avis is HORRID.
    Please here me out.
    After using Price Line to do my 2 1/2 day contract for a car rental in MPLS (at a price of $105.00), I was given Avis as my car rental company. Everything went fine and I gassed up the vehicle before I dropped it off at the airport as I said I would. With no atttendant on duty at 6am, I filled out my contract and dropped off my keys at the Avis after hours desk.
    --Seems pretty normal for anyone renting a car....right?
    Two weeks later I notice a $513.22 bill on my credit card from Avis....
    Wow! What is this, did someone run into the vehicle after it was parked..or what???
    Called customer service to find out that they said I did not have a contract on the rental..Told them that I did..and after doing some investegating they said that they did receive a payment from PRICE LINE, but it was not enough and that I had to make up the difference or take it up with PRICE LINE. They also informed me that I was being charged for bringing back the car on an empty tank.....I could not believe it!
    After talking to a supervisor, they aknowledged that this was their mistake and would reimburse me the $513.22...........
    After five phone calls, a lot of apologies, and admitting their mistake, I have only received $386.16 of the $513.22 after a month!!!I have now brought it up with my credit card company W-lls F-rgo and they said that they would be more than happy to take care of the situation and reimburse me the remainder until they collect from this unethical company--AVIS--
    contact
    Avis referece #774-2778
    bwestrum@hotmail.com

    Buzzy 12/23/09 11:01PM

  • In Geneva Switzerland the sign behind the agents says "Preferred members get their keys in 5 minutes or you get 30 euro back"

    I got in the preferred line (of which I am a member) and got yelled at "OTHER LINE!" What? I proceeded to wait 10 minutes to be abused by more agents just to pick up my car. They will not refund the 30 euro. It is a complete lie. Even my credit card company will barely help.

    Anonymous 12/18/09 4:22PM

  • Avis has the absolute worst Customer Service Department of any rental car agency. They are simply horrendous.

    constantbusinesstraveler 11/13/09 3:11PM

  • Avis Customers -

    I rented a car at $48 per day. When I returned it a day late, I got charged $155 for the extra day plus a $10 late fee. The late fee I agree with, the $155 is unconscionable.

    As of this point (9 days) - they have not called back to address my complaint. I won't rent again from Avis unless they address this - You might as well rent from the less expensive places.

    Steve 9/11/09 1:46PM

  • HAVE BEEN TRYING TO RESOLVE A DISPUTE FOR 8 WEEKS=STILL NO CONTACT DIRECTLY FROM AVIS. ISSUES ARE;
    £10 PER DAY CHARGE FOR 2ND DRIVER (ENTERPRISE DONT CHARGE)
    FUEL UP FRONT OPTION£34 CHARGE EVEN THOUGH RETURNED FULL
    ARBITRARY CHARGE OF £400 FOR VERY SMALL DENT AND UNWILLING TO GIVE EVIDENCE OF REPAIR BEING DONE
    ABSENCE OF CUSTOMER RELATIONS THEY JUST TAKE WHAT THEY LIKE OF YOUR CREDIT CARD

    Anonymous 8/31/09 11:07AM



  Contact Information  
Customer Service
800-352-7900
Rates and Reservations
800-331-1212
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Complete Avis customer service phone numbers and contact information at ContactHelp.com
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  Company News  
Avis Offers Fall Savings on European Rentals
... to provide a seamless Avis rental experience to consumers and businesses around the world, backed by the renowned Avis "We Try Harder" customer service.
Parsippany-based Avis Budget Group rebounds after surviving a rough year - The Star-Ledger
"We'll probably add a few people in customer service this year, but beyond that there won't be any fixed head count coming back. ...
Avis cutting 1400 US jobs
The Parsippany, NJ-based company employs about 800 people in Tulsa — at a call center and at four rental car locations. Avis executives, who did not return ...