Avon Customer Service

User Reviews, Ratings and Comments

Avon customer service is ranked #517 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 31.60 out of a possible 200 based upon 300 ratings. This score rates Avon customer service and customer support as Disappointing.

NEGATIVE Comments

288 Negative Comments out of 300 Total Comments is 96.00%.

POSITIVE Comments

12 Positive Comments out of 300 Total Comments is 4.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Avon

    Customer Service Scoreboard

    • 31.60 Overall Rating
      (out of 200 possible)
    • 288 negative comments (96.00%)
    • 12 positive comments (4.00%)
    • 13 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 2.9 Reachability
    • 2.2 Cancellation
    • 3.5 Friendliness
    • 3.1 Product Knowledge

Add your review!

Posted by Nova


Won't be long until this system folds. Everytime I order something its always Out of stock, I mean always. You goto all that effort of raising an order just to find this out a week later.

Definitely not the right company to use if you are in a hurry with things. Not to mention the delays. damaged deliveries... list goes on. Sadly these same old problems with lingered with Avon for the best part of over 15 years now.

Posted by Ann


DO NOT but anything from Avon that you might have to return. I had to return an 2 items because of an allergy. I returned the items in the same box with ALL OF THE INSTRUCTIONS...RMA numbers etc. They only returned for one item though serveral reps told me I would be refunded for both. It has been 2 & 1/2 months now , and, after 7 e-mails and 5 calls to customer service, I still do not have my refund for the main item. Today I was told I would have to call again next week, because no rep had an answer for me!!

Posted by Nothing


Avon Outlet and Boutique, 104 N Main St, Fountain Inn, SC 29644.This is the WORST store ever. I went into a store with my 8 year old sister, and my grandparents were right outside the shop. When I walked in the store, they didn't even say "Hello" or anything to us. My sister touched a blush and it was out of the box. I meanwhile was looking at a product! The LADY'S were talking at the front desk not even paying attention TO ANYONE. Next thing you know, one of the lady's came up to my sister and said " You touched the product honey, you now have to buy it." I went up to the counter and asked them questions about my sister touching the product. They said " The FDA said we can't put the product back on the shelf so you guys have to buy it now." You think the LADY'S would give a 8 year old some slack, BUT NO! We payed and left! Then when we got in the car we looked at the product and tried it out. The color was orange, it was expired and didn't work well. We went back and my grandfather yelled at them and then they started taking pictures of him. What For??? This is the worst and it was $8. Never go here! Also the workers were RUDE!!! They sell old and used stuff!!!

Posted by Anonymous


This is the WORST store ever. I went into a store with my 8 year old sister, and my grandparents were right outside the shop. When I walked in the store, they didn't even say "Hello" or anything to us. My sister touched a blush and it was out of the box. I meanwhile was looking at a product! The LADY'S were talking at the front desk not even paying attention TO ANYONE. Next thing you know, one of the lady's came up to my sister and said " You touched the product honey, you now have to buy it." I went up to the counter and asked them questions about my sister touching the product. They said " The FDA said we can't put the product back on the shelf so you guys have to buy it now." You think the LADY'S would give a 8 year old some slack, BUT NO! We payed and left! Then when we got in the car we looked at the product and tried it out. The color was orange, it was expired and didn't work well. We went back and my grandfather yelled at them and then they started taking pictures of him. What For??? This is the worst and it was $8. Never go here! Also the workers were RUDE!!!

Posted by Trish Dube


I have been waiting for my orders for more than 2 weeks nothing has been dilivered and the order just saying out on dilivery and if you call customer care they just tell you ist out on dilivery and skynet I have been just wasting my airtime call center lady's some are very rude some are better service of all the service u give you 1 out of 100

Posted by Nonkululeko Nkosi


After sending a complain at Avon .they then reply to me saying that my case has been resolved and a letter confirming that will be send to me SHORTY.That was yesterday by the way .now its 16:30 and still no letter has been sent after I called and was told I will receive the letter during the day today.Or were they just saying that so I will not escalate the matter?

Posted by Nonkululeko Nkosi


I have reported fraud last year in March .account was opened that I know nothing about.up until now the account is still opened and working against my name..I was given a turn around time of 8 weeks but nothing .I called again in November last year but the account is still active .I am so pissed.please close that account I am in the process of applying for a bond but there's an Avon account that I know nothing about that is busy blocking me

Posted by Marlena


You have a representative for Avon in Elton Louisiana taking people money and we are not getting merchandise!!

Posted by Dee


I have selected a couple of Avon reps to deliver my order to me and they never delivered my products. Of course,this means I didn't get my order. When I called Avon customer service to complain the agent stated the obvious that I can reorder and have my items shipped to me which will increase my order amount. But what good is it selecting a Avon rep in the area you live and they can't personally deliver your product??? What does the rep do if they can't deliver your product?? I'm done with Avon.I love some of their fragrances but their reps suck!!! The companies customer service has changed.

Posted by Anonymous


Am an Avon representative, but the service I get each month is horrible. The last straw is when the driver didn't deliver all my boxes . When I call them they say they will investigate till date . So it's my loss cause I paid cash Avon has gained their profit what me that lost all the money. It all means that the driver took the stock . I am done with Avon all these years I have been paying cash I don't have credit with them but their service is horrible. I called several times and I would speak to a rude consultant.

Posted by Anonymous


After you got rid of VitaMoist and Rich Moisture, the only thing I shopped for at Avon was Silicone Glove. Now thats gone. Not every customer is a girl wanting to smell like a fruit basket. You are alienating the older customers. Bad thing to get rid of

Posted by SL


I am a UK Avon Rep
Been one for many, many years.
I had nearly £50 worth of returns that the courier failed to collect.
I had to pay Avon for those, so they would release a held order.
The returns were finally collected but were lost.
I shared the returns label information with Avon but they are still telling me, months later that I have an outstanding balance which is not correct.
Avon actually owe me, as I stated above, I had paid for the items that were later returned.
I refuse to order until this is dealt with.

Avon are just a great big company who care nothing for the people that make them their money. I will be surprised if they last much longer - gone are the days when us representatives mattered.

Take me to court Avon, I am not paying what I do not owe - I will wipe the floor with you.

Posted by Shoneez


I am a Avon sales representative for Avon but I'm really disappointed in the service I myself get ...I am still waiting on orders I placed for customers who already paid and I even sent emails but no response or resolution yet! As soon as they get my orders I am leaving as a representative I can't continue to be blamed for their packaging faults

Posted by Anonymous


Horrible experience with Avon and I quit they got my birthday wrong and never told. I was trying to set up the Avon Wallet and they needed my social security number and I tried getting it to them and they never it right. They never told me that to get paid you have to set up this wallet program for me to get paid. I was told by my by my Avon friend
The Avon Wallet is a huge pain in the ass too hard!!

Posted by Anonymous


Every time I really like a product, it gets discontinued. Lately it's being replaced by something that costs twice as much.
Cashmere 24-hour brow pomade
It's on sale for $20. It cost about twice as much as the brow makeup You discontinued last year. The color was in one pot and the wax was in another.
Now they mix the two together so you get half as much.
I buy a new clinical infinite lift about every other campaign. Now it is in the clearance book. Guess they're going to retire it now.
,?
Over the years, there was the flare brush that I loved which got discontinued. Still haven't found anything to replace it. Long thick hair needs that type of brush. Nothing else works the same.
Lip liners,
Skin so soft shaving gel, etc etc
Pretty sure I'm done with Avon.

Posted by Not a good product


My friend gave me a stainless steel sponge holder that she ordered from Avon. The instruction say to attached to the faucet pipe. In the picture it shows a the faucet pipe that looks like its just standing straight up. As well the the stainless steel sponge holder is not filed down very well on the inside of both sides. I almost cut my finger on it.This product is not very good.

Posted by Anon


Dreadful customer service.

Posted by Queen


I am an avon representative, made a payment last week wednesday and emailed my proof of payment to credit control and sent a whatsapp simphiwe. My order still shows credit held, simphiwe just told me that the payment will clear with an attitude, i still have those message as proof. to date nothing was done since last week wednesday and this is not the first time it happens, you can pull out your records and check.

Posted by Anonymous


I ordered at Avon and they said the I must add the money then after that they told me that the order has expired now I want my money back they said I must send proof of payment I also did that but they don't bring back my money it been a long time now I don't know what to do their service is so poor when it comes to getting refund I really need my money

Posted by Naydean


I wanna know how to retieve money from my avon account i was told to activate my account i should pay a 250rand in that account and i wanna know how and what i should do to get it back before closing that account

Posted by Seanokeng


Since last year I wanted my money but ididnt get help till now

Posted by Munchkin


Avon has been bought out a number of times. Don't think the current company gives a s**t about our satisfaction with their products. Most of their jewelry is crap and they stopped carrying items I have relied on for years. I still order from them, but not sure for how long. One good comment - I have a fantastic representative.

Posted by Sizakele


Avon gave someone my credit reference to sell their products

Posted by Brenda


I am disappointed in Avon lately. You have stopped selling alot of items thst Avon has had for many years. Many of the makeup and facial cleasing products that were not as expensive as what is avsilable now you have discontinued. I will not buy your expensive cleansers and creams. Avon was built on available procducts that were affordable with good quality. I can assure you that you will lise alot of dedicsted customers.

Posted by Ann o


Bought a clothing item didn't fit returned the item to my Avon rep who I paid for the order. Instead of giving me money back all she offered was a credit with her

Add your review!

Posted by Anonymous


Every time me the representative and the customers for avon each campaign book is repeats and the outlet book products are out of stock. I the representative here this all the time. The campaign books go out every 2 weeks, to close for each campaign book which i here this from my customers.
Avon campaign books should go out once a month. The old way.

Posted by SA chick


Hi, I am a proudly South African young lady. I've been buying Avon products since Ive started working and have always loved them especially buying them as gifts.

I am just a little disappointed that I bought an eyeliner from Avon and had a really bad allergic reaction whereas the following day my eyes would be blood shot red, itchy, teary with crusts on my lashes. I would literally look like a sick/hungover drunk....(by the way I do not drink). This had happened even when I wipe my make up off.
I decided to chuck the product and not make a big deal out it - I've always worn their eyeliners etc... So now I stay far away from it.

Now I have developed a love for their jewellry and sadly now the diamond ear lobe clip (which i lovvve wearing)...but it hurts me after wearing it for an hour - it feels like my ear will fall off!

I'm really disappointed - i still buy everything else, but im sure i'm gonna start hating Avon as soon as one more thing goes wrong...


So AVON...as a loving and loyal customer, please will you reformulate your eyeliners? Your target market are women and they have sensitive skin and blah blah. As for the ear clips - I stopped in my tracks when i saw the new earings and wouldnt buy it. Please will you make the top clip a bit wider? SA women have a lot more of everything on their bodies... my earlobes might just be too thick hahaha.

But please...pretty please. FIX your product.
oohh and I love my Avon rep :)

Thanks!

Posted by Veronica


I would like to say that over the years Avon has become a vital part of reaching so many esspect of customers needs

You have done a wonderful job

But I am a survival of breast cancer

and I use to order many beautiful bras from you

But since I lost both breast

I feel a little let down because you have not tap in on the tremendous opportunity to launch bras for us to feel beautiful and wear

Especially the ones that are for women who just had their surgery

They are soft yet in expensive front button bras with velcro until we heal for the more expensive ones

I thought I would put this out here for you

I believe you have the staff to motivate this idea to your customers and also the young girls who are facing breast cancer can now order colorful bras and feel beautiful

Posted by Narrowroadtravels


I have purchased many items from Avon and returned several. I have always gotten two confirmation emails and a prompt return of my money.

Posted by Anonymous


Now I understand why I have only scams comming in and no real customers for all these years. The complaints out number the good. I have a question is the website really in the eyes of the shopping public? Are we being scamed by the website?

Posted by The Avon Lady


So sorry to hear of alot of the bad comments about Avon. So I will add a good one! I have been selling avon for 3 years. All good! I have a great relationship with the District Manager and she is very helpful. Avon has some back orders sometimes but what company doesn't. It has great training online.. do the training. If you want to sign up you can use rhondavelasquez as your reference code at startavon.com and you will land in my downline. I am available by phone, text and email to answer any questions and I work Avon = All The Time! That is probably why I'm successful. It is my priority. I don't blow off meetings as unimportant. It is part of the job and they are important.

Posted by Anonymous


Just met Tammi Levsen, 100% for product knowlege... free samples w/out asking. If in the area, this is a Avon rep. u want!

Posted by MargieW62


I have used the same Avon Rep since she started. Occasionally I do end up with a couple products missing here and there. She will correct it and usually notifies me before the products are here. She also emails Avon and tells them she's missing products and wants them IMMEDIATELY! It's funny a supposed "backordered" product they tell her about will be in her mailbox in 1-3 days. She's also very upfront. She works full time and just sells Avon on the side. I've never had a problem with her and have gotten her multiple customers and they all agree with me that she's a great rep. You can shop her online store at www.youravon.com/brandibigou. She also gives a 10% discount for life to her online only customers, you just have to let her know before you place the order. She's vey honest and reliable.

Posted by Anonymous


Hello. I was so disappointed to learn that Avon Instant Vacation fragrance. That fragrance was renamed Tahitian Holiday but the ingredieats remained the same and it was delightful. I know you are now selling the Mark Instant Vacation but the label includes a different blend of ingredients changing the beauty of the original scent. The origianl Instant vacation was like the first breath of summer, refreshing, unique and delightful. Please reconsider and offer the original product again. Thank you for your time. sincerely a disappointed customer.

Posted by avonshopper


Avon bends over backwards to get every item out to every rep. Sometimes there are shorted items, especially at Christmas, but what other company doesn't experience the same thing? I have never had a problem with their customer service. A Representative is an independent sales person, she is not an employee of Avon. Avon has a customer service number, 513 551 2866 and a returns address for customer returns if you can't locate your rep to get a refund or an exchange. 181 Progress Place attn Customer Returns, Springdale, OH 45246. You include the information inside about you and your order, and whether or not you want a refund or an exchange, and they promptly process it for you. Reps who complain about Avon do so because they don't know how to run a business or use their customer's money to pay their own personal bills. Ordering online eliminates any of the hassle of dealing with such an individual and the service is outstanding!

Posted by hi


Fantastic overall.

Posted by akaribear


Unfortunatly I have to agree with everyone on here about how Avon uses their reps & don't take care of them well. On the other hand the only way I have EVER dealt with problems with them is online. I don't like contacting any manager or people on the phone. I ONLY contact them if need be (like the very last question I answered for the screen name jouphillluton on here at 11:33 AM on June 29th, 2011. It is possible to do it all 99% of the time online & get the job done properly. The only problem is that it's hard to get anyone to spend their money online. I've tried to over a year & a half now & I'm so very much in the hole on this thing that I'm trying to let everyone know online that there IS a good rep out there that WILL get your orders done properly. I don't give up & Avon has ALWAYS fixed what they've wronged me. They just can only do it properly when you're online, but the online customers aren't there. I just wish I could get a chance to show people there's a REAL Avon Lady who cares in Mobile, AL & she's more than willing to help you. If you want to see for yourself please contact me at [email protected] . You can also see my site at www.youravon.com/kcarter3168 . I'm in this for the long run. I've put this much into it & I refuse to quit. There is 1 person left for sure who's ready to make Avon what it used to be.

P.S. I put product/service knowledge as a 10 because if I don't know the anwser I research it TIRELESSLY until I find that answer. All of these 10's an Possitive ratings are what I personally can give you. They haven't messed me over yet after a year & a half & I will not tollerate them messing an order up.

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Posted by O.O


I am an Avon rep. who is tired of all the things we reps. have to put up with Avon. Yes, what all you people are saying it is true. I am on the black list for returning stuff my custumers don't like, don't want because they are big or broken or damaged. They say Iam on the list of the person who returns more products nationaly. Sorry, but that is your policy "AVON" not mine. And I still have to be the one that has to pay for the returns. I have to wait and wait until they give me credit for those returns. After 7 or 8 , I don't see my earnings or my business growing.

Posted by Lea


I am a new rep at Avon. I was expecting a direct deposit into my account for commission, instead they sent me merchandise. Now I am stuck with merchandise and was told sell the stuff to your customers and keep what you sell. Some of the stuff I will never sell. Where is my commission??? I got ripped off that's what. I started because I needed extra INCOME that translates to CASH, not MERCHANDISE> I am so disappointed and feel ripped off!!!
I hope Avon reads this comment and makes good on their "promise"

Posted by Anonymous


I am a part time employee of the Zanesville plant in Ohio. I have been there over two years,I was told I was going to be one of the first people called in for full time. I wasn't which isn't a big deal now that I know how the hiring process at the plant is unethical. I am also a college student and have a HR class I am doing a paper for. To that end, I have a question. Do all of the other plants openly and admittedly go against company policy to hire the people they want before they hire the people who followed the procedures to get hired or is it just Zanesville? As I said it's no big deal because I have no intention on accepting a full time position with the company because of the hiring practice. I am only asking because I have a paper due in my HR class and it's on company ethics. I have chosen Avon, and would like to be able to use a reliable source since it's obvious that won't come from the Zanesville plant.

Posted by Avonboutiquegirl


I've worked at An Avon Boutique for about three years now, and it's awesome. I love my Job. I love Avon's Products. But I HATE their service. It's sucks on so many levels. If they aren't sending me damaged products, they're back-ordering everything on my list,Or cancelling crucial items on my orders without even telling me. I had a customer who waited almost a month for her back orders, only to be told at the end that they were completely unavailible after all. Just the way they pack the boxes is awful. everything just thrown in with no regard to breakables or organization. Once I recieved a bottle of Naturals vanilla body spray, and the Plastic bottle was almost FOLDED IN HALF. it looked like it had been run over by a forklift. I can't sell that to my customers. My delivery man isn't much better. awhile back we had a really good delivery man. he was always on time, never left a single box outside the door, or where it wasn't supposed to be. then Avon switched delivery companies or routes or something. and now we have a new delivery man. he's nice. but he never does what he's supposed to. Once he got to the store before we were open, and he stacked my WHOLE order outside in front of the door, where anyone could have walked right up and stolen all of it. he has special instructions for if we're not there.They have the code to the doors on record at avon. and he should know how to get in. even right down to the handles on the sides of all the avon boxes. they say right on the handle "NOT for delivery use. for represenative use ONLY" and he still uses them... Like I said. I love the products, just can't stand the service. They need to get their act together, and start figuring out how to be better at their Jobs. this is ridiculous.

Posted by Anonymous


i was a rep. thinking it would be a good way to make a little extra money on the side. i didn't make any money so i closed out my account feb 1 2013. returned the extra stuff i had. was told after 30 days of closing my account that i would get a refund within 2 weeks after the 30 days and still haven't gotten my money. now i'm being told that my website wasn't closed till the 5th of march and it would take 30 days after that.

Posted by HappyAvonLady


I have been a rep since June of 2010 and don't regret a minute of it! I have a great upline that is always available to help, a wonderful DM that is also always available. This year I will have made President's Club for the second time and have met many great people along the way. Yes, there have been some frustrations along the way but all in all, so far it's been a very enjoyable experience. I have always been treated well by anyone I've contacted at Avon and truly do feel appreciated. I've never encountered anyone, either potential or current customers that have had anything negative to say about Avon.
Avon and reps like myself provide customers with quality products at very reasonable prices. As a rep, I'm rewarded for the work I put into my business and have earned many nice rewards.

Posted by Avon Rocks


I've had a great experience with Avon, my neighbour signed me up last June. The only problems I've had is 1 order mess up, 3 products which were not ordered and after phoning about that, I got to keep them.
Their lines are usually busy, but thats because there are 1000's of reps to serve, just keep trying!
Great deals always capture my customer's and I's attention and it's up to the rep to have good customer service and offer deals, don't let the rep ruin the company for you, just find a friendlier rep to deal with.

Avon is great with customer service when phoning and help out a lot.
Avon is now changing some things to make selling even easier and better!

I'm thankful with my experience with AVON and plan to continue in a successful business.

Posted by BIBI


Was A Representative, Avon Takes The Products U Returned Then Bill You For Product. They Are Too Expensive. Don'tsell Or Buy Avon.

Posted by Danalyn


ladies I am so sorry that you had bad reps. I have been with Avon for 5 months now and have had just about every customer imaginable. I do think I need to clear up a little bit of your concerns. First off we have to place a certain amount down when we place an order hence the reason why some reps ask for your payment before hand. also some reps were screwed over when they trusted other customers to pay later and was stuck with unpaid product. another reason if your rep is like me and Avon is her main and only income she needs the money right away to pay Avon at the time of ordering products. Next comment, the one about why didnt you recieve your money back, if your rep is like me she should of given you a credit. also the credit reestablishes the relationship between rep and customer or she should of at least offered a free product of equal or same value to compensate for the missed product. As for the customer service the majority of our customer service is placed outside of the US so yes we do have language barriers and it takes us forever to get anything accomplished. i hope this answers some of your questions. oh the other comment about the lady who ordered online thru a rep, you need to be careful when you order online cause if you do not offer your contact information we have no way of getting things to you. also when you order online we are not alerted about an online order, it just shows up in our order and we have no idea who it belongs to. you do have the option at the time of placing your online order to have the items shipped straight to your house or have your rep bring it to your door. i hope this helps

Posted by FRUSTRATED


AVON SUCKS !!! I used to be a Avon Rep and EVERYTIME I ordered something for my customers they NEVER HAD THE ITEM !! very fustrated and I quit selling Avon I had it Try calling customer service to complain they would never listen to you & you get the same person on the phone all the time when you called customer service , try sending products back what a JOKE , then my Manager would always say you will get more sales you dont need them and she tryed to say just give them free items to make them happy I lost customers because of that reason ...while you wait and wait and wait for your items to come in ...and the items never come in ..so I got tired of waiting and left AVON !! I do not have time to play there games ...

Posted by Anonymous


i have been doing avon for two months now and havent received any payment it is ridiculous if you wanted me to work for nothing i would have joined oxfam.

Posted by Anonymous


Avon Representatives should be the most important asset the company has. However, they are treated so poorly. There is no help provided at the corporate level. The process is a scam to make money off of Reps that are trying to run a profitable business. New Reps beware; make sure you talk to someone who is a PAST Rep about how they were treated before starting this questionable business.

Posted by coloradoproud1971


I currently sell Avon and I have had problems getting order issues resolved. The worst happened today, December 21, 2010. I ordered the Outspoken by Fergie Gift Set for my two girls for Christmas. The set was to include perfume, pendant, lotion and a gift bag. I received my order a day later than I was suppose to and I was missing the perfume part of the gift set - the main gift! I called customer service and they said they would ship it right away. I'm thinking great! I'll get it in time for Christmas...WRONG...their right away means it will ship on Monday, December 27th!! and I won't receive it until December 31st! Really? Most other companies if they messed up they would overnight it or something to make it right...but not Avon. If they treat their own sales reps this way...I don't want to be associated with them. So I quit!

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