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Bank of America

Customer Service Ratings and Comments

Bank of America is ranked #230 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.11 out of a possible 200. This score rates Bank of America customer service and customer support as Terrible.

NEGATIVE Comments

311 Negative Comments out of 325 Total Comments is 95.69%.

POSITIVE Comments

14 Positive Comments out of 325 Total Comments is 4.31%.

Issue Resolution

Reachability

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Product Knowledge

Terrible Overall Customer Service Rating
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  • This company is absolutely useless! They could not care less about helping people - they have become too big - try getting someone to help you - good luck - if the CEO or any other individual within this organization really gives a damn about helping people, they would read some of these comments and understand they have a hugh problem - I've watched a family member go through hell and back just trying to get through the system and they are excellent customers - I wouldn't send any business here if they were the last place on earth - shame on you BOA....shame on you

    Anonymous 9/2/10 6:42PM

  • Here's an update to my post of 8/26/2010. I received a call yesterday afternoon from another loan processor at Bank of America telling me that my 2nd bank processor was no longer with the Bank and that I would have to refax every single document that I had already sent since the beginning of August because Bank of America doesn't have any of my documents. It seems that I had been faxing my personal information to this bank processor's computer, not the main fax machine. Where is my personal information, that is a question that I cannot get answered.

    Anonymous 8/28/10 8:40AM

  • After being bombarded with calls and letters from Bank of America to refinance our mortgage, I decided that it was the right time. To say that the customer service is atrocious would be kind. I have been working on the refinance since the beginning of July. I've had the loan officer tell me repeatedly that she would call me back in 5 minutes,or tomorrow, which turns out to be 3 hours, or not at all. I am truly at the end of my patience after I faxed over a handful of documents last week, I was told that the loan could probably close the next day, I did not hear from her again until 8 days after the fax had been sent, even though I called and left a message every day. She finally let me know yesterday, after I called her again, that she could not read the year on the W-2 form that had been faxed, & I either had to email it to her or overnight the document, yes, you are reading this right, the fax had been sent 8 days prior.
    She let me know yesterday that if I fax over another set of documents that the loan could probably close today, it's 6:15 p.m. EST, not one word from Bank of America today!

    Anonymous 8/26/10 3:16PM

  • I HATE this no customer service company! They annoy me so much I paid off my mortgage in full just to get rid of them. Fail B of A and make us all much happier! If you are reading this - DUMP this bank NOW and go to a Credit Union or smaller bank. B of A sucks!

    B of A SUCKS 8/25/10 1:50PM

  • BOF has the worst service. It's a small branch in Northridge, California and yet they will give you conflicting information which made my life very stressful. There's no communication among themselves. They have no clue what they are doing. I bank with 7 other banks and none are like BOA. It's embarrassing to even have a bank that has a name associated with America.

    Anonymous 8/24/10 4:24PM

  • i never experienced worst costumer service than bank of america in brooklyn kings highway there were a russian lady she didt even speak english at all i dont know how they hire people with no english i guess america is not anymore english speaking country

    uk-lad 8/24/10 10:58AM

  • I have also held an account in good standing for 20+ years... now I'm sorry I didn't change to another company. I am disputing a charge, and have found BoA reps to be contentious and unwilling to hear my side of the story- merchant was unable to render services paid for!- and I am getting the BoA run-around.

    leaving BoA 8/23/10 7:55PM

  • The worst bank on planet Earth.
    If you do not need to deal with them,
    please stay away from this bank.

    Suava 8/18/10 7:24AM

  • TERRIBLE SERVICE. LONG, POINTLESS MENUS. WEB SITE SAYS TO ASK TO SPEAK TO A SALES ASSOCIATE. YOUR PHONE DOESN'T OFFER THAT OPTION. PATHETIC. YOUR BANK DESERVES TO FAIL.

    KATHIPOCK 8/16/10 8:51AM

  • Good luck in contacting a live person and the phone numbers to contact a service represenative what a joke some just refer you to a web link "priviate student loan" try calling it and see. what a bunch of BULL

    lrand28289 8/14/10 9:32PM

  • They took 2 months of mortgage payment out of my account (with another bank) instead of 1. Now I'm bouncing checks. It's been 2 weeks and still have not reversed the 2nd payment to correct the problem. Not to mention all the NSF fee I now have to deal with. Bank of American could care less about me and my family. They say they hare here to help....yeah right!

    JociesMom 8/12/10 3:00PM

  • I logged onto my account the other day, only to find that B of A had spontaneously changed my name without my authorization. After five calls (2 disconnects) and an email exchange, it seems they cannot undo the name change they made - instead I must fill out a "name change request form" and submit my SS card & ID to fix this. One rep I spoke with suggested that "someone" did this because my husband & I have several joint accounts, but different last names. Of course, the same has been true for the last 7 years - but now they seem to have a new policy of gender discrimination that prompts them to change women's names.

    Anonymous 8/12/10 1:50PM

  • since the BOFA branch at Allen (Greenville and Exchange) changed the manager last month (July 2010), customer service went to hell.

    An incompetent manager followed of new incompetent, rude and ignorant employees are killing the excellent clientele that the former manager and her team built since the branch was opened in 2008.

    thanks to god that there are other branchs in the Area, in order to avoid the branch that time ago used to be one of the best in north texas

    sustainability went to hell 8/12/10 11:18AM

  • I have been a customer with BOA and predecessor MBNA for more than 25 years, and have obviously paid my credit card bills all those years, often $20,000 at a time, always paid in full. My credit limit was usually more than that. Usually a telephone call or a note was all that was needed to set things right when some overzealous low-level employee tried to discipline me for a late payment, or when I needed to limit to be raised to cover a larger amount.

    Today, Tony Davis of Pheonix, Arizona, let me know I am denied use of my card for a $25 charge because I have a payment of $15 that is overdue more than 5 days. He was the "higher-up" who was supposed to allow this transaction to go through. He told me he would rather have me cancel my account with you than to let me charge $25.00, with my assurance I would pay both immediately with my online bill-paying account. In fact I just paid off my account in full, as I always do. However, I do not have the convenience of using my BOA card.

    Why bother to have a customer service? They only anger customers with their lack of support and inflexibility. You will spend far more than $15.00 to get you next person to sign up and stay with BOA for 25 years, believe me. Pretty short sighted for a company trying to stay in the credit card competition.

    I am pretty sure you do not have anybody who reads these messages, much less responds to them substantively. To say I am disappointed with you level of service is an understatement.

    Anonymous 8/11/10 11:53AM

  • Bank of America put another customers money in my account now I live in Va and the other customer live in Maryland but we had the same last name and our accounts were 1 diget off so they say. In turn the money stayed in my account for 5 days until I went to the bank to let them know and then the customers service gave me the customers name and phone number what nor privacy acts. Then when they took the money out I had a negative balance and now they have sent it over to collections I did not trust them after all of this .

    Anonymous 8/10/10 1:00PM

  • Customer reps that I worked with had among the worst attitudes I've ever encountered. We paid a check, it was charged to our account, BOA stamped the back of the check, but they didn't give us credit for paying. And they charged us an Outstanding Late charge, and basically said, "Our bad." The first rep I spoke to gave me incorrect information, the second rep was downright nasty, and I just got off the phone with another rep (Bobby). While Bobby was better, he was still at the lowest end of helpfulness. It seems a big monster company like BOA doesn't need to worry about how their customers feel about their interactions. If I could head over to another company with my mortgage, I would. , and he was the nicest person I worked with, and he wasn't even particularly receptive.

    darwinlover 8/10/10 8:14AM

  • I have read many of these negative comments and am glad to see it's not just me that HATES dealing w/BOA!! They have been charging me a $25 monthly fee on my H.E. loan for the past 3.5 yrs - a charge that I was just told today they shouldn't be charging me - the initial rep who did the loan application didn't connect the accounts correctly which would have resulted in NO fee. I told the sales rep today that I had asked repeatedly about this $25 monthly fee & could not get an answer from either tellers or sales reps. So therefore, they hae charged me around $1000 in fraudlent fees which they say they can only refund the last month's fee - basically they told me it way my fault, even though when I questioned it no one at BOS could answer my questions about it!!! When you try to get help they give you dirty looks and try to avoid you - and take your money in fraudulant, illegal fees. All of this after they've gotten over $45 BILLION IN BAIL OUT payments from the taxpayers (much of which went to HUGE salaries for the top administrators). I think this bank needs to be investigated by FCC & OCC and made to stop treating it's customers with such disdain & fraudlant practices. It would have been better if the federal govt just let this bank fail - would have saved a lot of Americans a lot of frustration!! I am going to complain to the FCC & OCC to see if I can recoup the illegal fees that were charged to my account. I wish I could just close my account and I will never do business with them again!!!!

    neverb 8/9/10 2:35PM

  • Bank of America is our mortgage lender. We have always paid our mortgage. This past March, we were making the final payments for the last of 3 daughters to complete college. My business (a small ballet school) was suffering financially under the present economy. My husband works for the state and due to a governor’s imposed wage freeze had not seen an wage increase in over 5 years. The final blow came when I had to have emergency appendectomy which left me without income for a month. Subsequently, we knew we were going to miss 2 mortgage payments. We never missed a single payment before or since those 2 months. In April, we contacted our lender & were told we would be submitted for an assistance program.
    1. April 20th 2010 - were told we would be submitted for the "Hope" program. We submitted the required information.
    2. May - received foreclosure notice and was contacted by our mortgage insurance lender who also offered us an assistance program. We contacted BOA and were told not to submit for the insurance program in that we were still being considered for the BOA program. We made our May payment.
    3. June - made our June payment but still got foreclosure notice. Contacted BOA and were told that the review process was long & to be patient.
    were told that our application had been "sent out for review"
    4. July. Made payment, still got another foreclosure notice. Contacted BOA. Told we were still under review & were told our application was "referred out".
    5. August 9th. Made payment. Contacted BOA after receiving another Foreclosure notice. Demanded to speak to someone who could give more info. Directed to Arlett in the "Making home affordable status" department. She informed me that we had been rejected for the Hope program back in May. WE WERE NEVER NOTIFIED of that but were continually told that we were still under review. She informed me that we had been referred out for repayment plan but WE WERE NEVER CONTACTED about that and we were dropped from that plan WITHOUT ANY NOTIFICATIION. Over the months we continued to call, we were continually assured that we were still under review and were NEVER told that we had been denied at any level at any time. Not only were we were never told that we were not going to be helped but BOA representatives continued to tell us help was on the way and we should not bother with other possible avenues. In the meanwhile, BOA has continued to charge us late fees upon late fees as well as additional charges to pay by phone since we can no longer pay on-line (loans in default can not use the BOA website) and we are afraid to mail the payment in. This situation seems less and less like mere apathetic inept practices and feels more and more like deliberately unfair, money making tactic. They offered help fully knowing that they had no intention of following through. They discouraged us from seeking help elsewhere. They actively assured us that help was forthcoming. In the meanwhile, we still owe the 2 months mortgage we missed and they have attached late fees galore on every payment we have made since. They harass us monthly with registered letters threatening foreclosure yet assure us when we call that we will not lose our home. In short, I'd almost rather be dealing with the local loan shark than BOA. At least a loan shark is honest in his representation.

    downandout 8/9/10 9:47AM

  • In the past I did all my banking through BofA. I will change that. During this housing crisis I have sought help only on an interest rate adjustment on my mortgages. I understand that BofA is not to blame for this collapse in home values. The politicians and their squirrely policies forced banks to make loans to unqualified borrowers.
    I own several properties. I have NEVER been late and did not overextend my credit in any way. I am a businessman and I make careful and logical decisions.
    When my properties were at 75% loan to value, I was told I have too many mortgages to qualify for any re-fi program. I was told to wait until the Government programs kicked in and then they would be glad to help. When the government programs began I was told that I didn't qualify because I was not delinquent on any mortgages, and none of them separately constituted over 31% of my gross pay. I have been back several times and they always have some excuse. Finally Kevin Helm in Las Vegas, Nevada, told me that they would not consider changing the interest rate on my mortgages because,"We have foreign investors who are expecting a certain level of return on their investments."
    That's it. FYYFF BofA.

    Anonymous 8/8/10 9:23PM


  • I know you have to make a profit for your stock holders but this is rediculous.
    You go in to take my morgage payment and find it was short my retirement was late that month. So you do not take anything. I can live with that but to not take the next 5 months to run up your profit margin in a little underhanded even for a Bank.
    My wife thinking you had taken the money would call your office for a balance in our account because we do not recieve a balance by mail for the last three years. The she would spend the amount given to her. I was going to take over the Banking for the family and set up a account but only lasted a coupel of months and she did not mention the lack of statements.
    When I found out there was a problem, I find out she had spent everything in the account including the 6 payments you had not taken from the account. I would like to thank you for the LACK of service. She said she thought you had already got your money out.
    I took $10,000 out of my savings account and paid the total $10,400 at a branch. But am not sure you will start the withdrawels again or do I start mailing the amount I do owe you.
    You did get me good and I should have keeped a closer look at your underhanded way of running up the bill. I do not even want to know the total "FEES" for this mess.

    PHILWILMOT 8/8/10 5:32PM

  • All of you should google Predatory lending, it fits everything this bank is doing to all of us. I encourage all of you to file a formal complaint with the OCC. I am currently going through same thing as the rest of you wanting loan mods...here is my story I also contacted my local news station investigative reporter and guess what we have a huge story airing on Aug. 11th exposing this banks lies and B.S.

    In early July 2009 my husband and I were behind on our mortgage payment. I was very concerned about this and contacted our mortgage holder Bank of America to see if we could get on a repayment plan. I was talked out of doing this and convinced to apply for the Making Homes Affordable restructure loan.
    I was unaware of this program at the time and the bank rep explained it to me.
    I initially had a lot of questions and inquired about the acceptance and denial process, I was assured by the bank rep that once you were accepted into the program the only way you could be denied was if you failed to meet and complete what they required of you. First you had to see if you were approved, so I started the process with him at that time over the phone, he wanted all financial incoming net and gross monies we received each month and an itemized list of all outgoing obligations. I provided him with all of that and was then informed I would receive something via FedEx with in 30 to 45 days explaining the process and that at that time I would be required to send further documentation.
    On August 10th we received a letter from FedEx welcoming us into the program and congratulating us on doing what we needed to do to stay in our house. On August 17th we received the exact same letter again asking for copies of our checking account, paycheck stubs and tax returns, we complied with all requests and sent them. Not once but twice as they apparently lost the first ones we sent them, they had record of them showing up but no one knew where they were. So could we send them again which we did.
    I stayed in weekly and bi-weekly contact with B of A inquiring if we had completed everything on time - I was repeatedly reassured that they had all that they needed and for us to continue making our monthly house payment. Which we did.
    Finally after many phone calls to B of A we got a FedEx envelope on December 20th 2009 thanking us for our financial documentation. We again received same said letter from them on December 24th 2009 saying that we had entered into the trial payment modification part of the program, it stated that we needed to make 3 trial payments of $1782.50 the first on or before 2/1/2010 the second on or before 3/1/2010 and the third on or before 4/1/2010. I again called them and said I had just made Decembers payment and I wanted the terms of the trial modification clarified and outlined for me. The rep told me that the December payment I had made had actually constituted the first trial payment that was to be made on or before 2/1/2010 - I asked him if I needed to make another payment in January and was told NO, your December payment will be applied to your first trial payment, I then said to him if I don't make a payment in January then I will be behind another payment, and he said yes you will but that it would all get worked out in the loan modification, they will either put them to the back of your loan or incorporate them into your new modified monthly payment at a lower interest rate when the process is completed.
    I stated to him that I was uncomfortable technically getting behind another payment and he then informed me that if I brought my house payment current it would kick us out of the program, I was not to waiver from the guidelines they set forth and had to comply with all they asked exactly they way they asked or we would be out of the modification program, I was again informed the payment I made in December was my 1st trial payment. I then said my regular monthly payment is $1780.39 and that the 3 trial payment vouchers they had sent me asked for $1782.50 it was a only a couple of dollars difference so not a big deal, he then said to me make your 2nd trial payment on or before 3/1/2010, I thanked him for his time, but deep down this information seemed just wrong. I waited a couple of days and called back with the same questions and once again was given the same answers, and told do not waiver from the program guidelines we set forth or you will be out of the program.
    In February when we got our taxes back I called again and asked if I should apply them to our mortgage and was adamantly told NO do not do that it will kick you out of the program. He did say I cant tell you I wont take your money but I can say it will kick you out of the program if I do.
    I made 2nd trial payment before 3/1/2010 still keeping in constant contact with bank making sure we had crossed every t and dotted every i and jumped through all their hoops, I was repeatedly told yes you have done everything we have asked just keep making the trial payments you are in the modification process follow the guidelines we have given you, do not waiver from them.
    I made the 3rd trial payment before 4/1/2010, as May was approaching I called the bank again and asked them how I needed to proceed, as the 3 trial payment vouchers they had sent us we had already used for making the 3 trial payments, I was informed that they were way behind on processing the mod loans and to continue to pay the trial amount to put loan # in memo section of our check and to continue to send $1782.50, that it may take several more months. I paid the 4th trial payment in May.
    In June I tried to make the 5th payment in the branch as I always had and it would not accept my payment, I came home and called the bank and was informed that a letter had gone out saying we were declined for the MHA modification since our current payment was not equal to or more then 31% of our total gross income....( Shouldn't that have been determined long before we were ever accepted into the program? I think so if it had we would never be in the position we are in right now ) at this time I was once again reassured that we had gone straight into an in house program with the bank that would ultimately have the same outcome for I loan...so I paid the June payment, the 5th in this trial period only this time I had to now make payments of $1818.88 our original house payment had gone up due to our property taxes going up...okay I was fine with that and was told keep making the $1818.88 payment your still under review for in house restructuring. Again this was on June 18th 2010.
    In a letter dated July 2nd 2010 we received a notice of intent to accelerate, I was beside myself and called them demanding to know what was going on with my loan, after speaking at great length with a rep and getting nowhere and no answers, I asked to talk to a supervisor. I did eventually get a supervisor and explained all we had been through from the beginning to currently getting her on the phone, she then stated your loan restructure was denied and closed on June 23rd. I then asked her when they planned on informing us of this, and she said it is not our job to keep you informed, it is your job to see where things stand...( are you kidding me? What did they think I had been doing through out this whole process? it is documented how many umpteen times I had called and tried to constantly and consistently stay on top of this whole thing.)
    She then very matter of factly wanted to know if I could come current by August 1st 2010 in the amount of over $7000.00, I told her I did not have that kind of money and that there was no way I could get it in basically 3 weeks, I was then advised the ONLY thing she could do would be to split the past due into 5 payments that would be added to my monthly mortgage payment thus resulting in our house payment for the next 5 months being $2926.80, this is all she could offer and the only thing that could save our home from being foreclosed on...I had to take her deal because I had no other choice and losing or walking away from our home is not an option for us, we love it and have always had the intent of staying here and not walking away like so many other people have been forced to do.

    I am so disheartened, disillusioned and plain mad as hell that the bank can do this to people and get away with it. Had I gone with my original plan over a year ago our missed payment would have long ago been caught up, but by taking their advice and doing what they requested and never waivering from the guidelines they set forth they have screwed us. I was 100% repeatedly in contact with them, I thought I had asked all the right questions and complied with all the terms they set forth...they had the ultimate decision to put us in the program or not, we were not aware of the 31% rule they have for their approving or declining process, someone at the bank dropped the ball big time with this and they allowed it to continue by accepting our trial payments for 5 months now they expect us to be able to financially pick up the pieces of their mess and their mistake.
    I was also informed during my last phone call with them that federal guidelines had not even been implemented into their program until April 12th 2010 so how then could they even start the process or expect anyone to stay within their strict guidelines if they did not even know what they would be. I also asked at that time for a copy of the agreement I made with them for the repayment plan be sent to me in witting as I felt at that time I could not and would not be able to trust a single thing I heard out of anybody working on the their behalf. I am hopeful that someone on your end will be able to help us get some answers that make sense.

    mnicemomma 8/6/10 10:44PM

  • I had a CD and a savings account which came from Countrywide.

    They sent me a check for the cd fairly promply at maturity, on request.

    Different story with the savings account, I made 5 calls to 5 different people before I finialy got them to close the account, they promised bbut never came thru, at one time my account showed 0 balance but I had not received any money.

    Took aprox. 2 months to get my money.

    Don't think will do any business with them again.

    twincreek 8/4/10 10:02AM

  • Absolutely no help for questions that are not stsndard and never an option to speak to alive representative

    greg 7/30/10 12:03PM

  • There isn't enough space to write all the negative experiences I have had with Bank of America.

    Anonymous 7/30/10 12:01PM

  • I have never had to deal with a worse bank in my entire life. I was given a check as a gift and they REFUSED to deposit it for no good reason- when both the person giving it to me has an account with them and so do I. Not to mention that the person who i receieved it from has MILLIONS in her account and I have a checkings, savings AND credit card with them. I go to school in a place where BOA is the only option or else I would be switching.

    Anonymous 7/29/10 3:48PM

  • Long story short. BOA owns a rental property located next door to my father in Rockford, Illinois. The home appears to have become a haven for wayward middle age drug users. Missing some windows, shopping carts and trash in the yard. Stolen signs from a local hospital. And, no running water. They are now using water from my dad's house.

    We have notified the police department and the health department. Both of which have recommended that we contact the owner.

    Which has led me to this website. It's 4 hours of phone calls now, and I haven't gotten anywhere.

    Quick scenerio;

    Call 1 - Michael in Customer Service. I explained and he said that there was nothing he could do. Ok, I understand that, and asked him for a number of someone who could help me. He said that there wasn't anyone who could do that. I asked (nicely) for a supervisor and he REFUSED. I asked why and he said because I didn't have an account with BOA. Then he hung up on me. I was stunned.

    Call 2 - Valerie. I went through the story again and you will never believe this. She hung up on me!

    Call 3 - Phone rang. Unintelligble answer and disconnected.

    Call 4 - Samantha Watkins. Lovely woman who after listening to the request told me that she wasn't able to help me, but would connect me with someone who could. She stayed on the line while she called the Property Claims Dept. Guess what? We got disconnected 3 times. Then after all of that we were disconnected.

    Call 5 - I called the number and asked for Samantha Watkins and was told she didn't work there.

    Amazing. So very frustrated and disappointed at this point. They have some big problems. If they can't answer a phone and direct to the proper dept, how can they be trusted to manage your financial life.

    Any suggestions would be greatly appreciated.

    TJS 7/29/10 3:10PM

  • Bank of America is BAD for business. My companies account was switched when they bought out LaSalle bank and I have never had poorer service in my entire life. We have been a good standing customer with all loan/credit accounts. First you will get zero notifications of changes. The 50K in credit card accounts which were active and in good standing were closed. A 150K loan which was drawing tons of interest for them each month was abrubtly called in for payment. Then the lockbox remittance address is changed with no notification. Found out when customers check payments are returned undeliverable. Now we get checks that were intended for other companies deposited to my account. Conveniently for them make make more money with every transaction on my account. This also costs me hours in work to correct. Now the latest this month is no notification the account fees increased 210%. No, that is not a typo...two hundred and ten percent. I thought for sure they made an error like they had done several months ago but when I call to correct it I am now notified of the changes. Conveniently I did not receive the statement in the month this takes effect. Everytime I call for my client team they have changed and never with notification to me. Really frustrated at this point and sure the trouble and costs to switch banking institutions for the company is probably worth it. Bank of America does not value it's customers. Very shady practices.

    MI Customer 7/29/10 10:04AM

  • I have been in financial services for more than 30 years, and I have never received such terrible service as I have from BOA! I have been trying for three months to get them just to stop payment on a check they sent me, and reissue it. I have spent more than 9 hours trying to accomplish this so far. Everyone agrees that the original check was never cashed and is now stale dated, and that they should be able to get a replacement right out to me. But out of the 8 service reps I have spoken to, not one of them has done this, and not one has ever called me back. Their phone system is so terrible, it is almost painful to call them and try and speak to someone; you'll press a lot of buttons before you get to someone, and that person will tell you they have to transfer you. I even called the President's office and spoke to his liasion, who assured me they would take care of it. He never did, and didn't even give me the courtesy of returning my calls. If this is how they deal with a simple stop payment request, imagine if you had a big issue and tried to resolve it? I have filed a written complaint with the Office of the Comptroller, which examines them. I doubt it will do much good. Stay away from this bank if you can!

    kjm 7/27/10 4:54PM

  • I switched to Bank of America because I hated my bank. I HATE Bank of America even more. I've been on the phone every month with them trying to dispute added charges, 5.00's here for not having a direct deposit check, 5.00's there for not having 300 in my savings acct. To top it off, they lowered my credit limit by 60% because I didn't get a bill for one of my college loans, so I never paid it, the company sent it to the credit report saying I had a delinquint bill, and BAM bank of america lowers my credit 60% (not 10,30,50 but 60) for a mis-understanding between me and student loan company.

    I'm telling them I'll take my service else where!

    Anonymous 7/27/10 2:47PM

  • As a small business owner, I can unequivocally say that Bank of America is the worst bank out there as far as customer service goes. Their CSRs are inept, rude, and when pressed for answers, just hang up on you. Even their V.P.s are uncaring and inept. One would do well to take their business elsewhere. This bank needs to be shut down ... forever. Their tellers make more transaction mistakes than any other bank.

    M. George 7/26/10 11:56PM

  • I was applied a home loan with BOA and was received a pre-approval of GFE, I was told over and over that my loan was solid and loan doc. was on the way mail to me, however, I was first received a wrong doc. from BOA.. And was told again that the correct doc. was sent to me on the way, but it never did arrive since. I submitted all doc. need to the loan and was told that the loan will be closed without delay. A few days left before closing, the loan officer from BOA called and said that the estate property was not approved for the loan from BOA...., I feel that this should have been notice at the first place when I first provided the property information... not until it's almost closing date, what a bank??? (I end up dealt with another lender and got my loan without any problems..)

    know BOA 7/24/10 5:37PM

  • Every summer, I go to work for a summer camp, and every year, when I deposite my first check, they put a hold on the check and delay my receiving the funds. It's the same company I work for each and every summer. They always say, the same thing, check is too much, the company is based in another state, etc. They are always unwilling to help. It's amazing, I write a check, it's cashed the next day, funds are withdrawn. I deposit a check, it's not available for two weeks. This bank is a rip off and I'm leaving them ASAP. They've ripped me off to many times.

    Sullivan15 7/24/10 4:22PM

  • BOA should be DOA, RIP. They suck in every category & every department. None of their csr know what the hell they are doing. They refuse to refund $ I deposited to open 2 accts. They claim I never put any in. BS! Time to shut them down & force the greedy pigs there to reimburse everyone they screwed & caused problems to. Can't even access my online info, same b.s. from them, get new access info, did 3 times & still cant get onto it.

    MAD AS HELL! 7/24/10 10:40AM

  • Trying to reach "customer service" at this damn bank over the phone is an exercise in frustration to say the least.

    I have been with this bank for almost 20 years, and not by choice. They keep buying every other bank to which I have transferred my accounts.

    But you can't get in contact with this bank when you need them most-- like when my account was stolen and now, that my online banking is being hijacked!!!!!f

    I HATE their damn phone system and their idea of "customer service."

    They need to start listening to the people they are supposed to be servicing.

    Anonymous 7/23/10 9:00PM

  • How can a bank like this make any money...oh yeah they can't with out government bailouts. This is the absolute worst...oh wait, we have still have Citi and other big banks. Can't we let these dinosaurs die?

    Anonymous 7/19/10 7:57AM

  • SUCKS, SUCKS, SUCKS...............BANK OF AMERICA SUCKS BIG TIME! I'VE BEEN BANKING WITH THEM 20 YEARS AND THE PAST SEVERAL YEARS, THEY HAVE TURNED INTO THE WORST BANK TO DO BUSINESS WITH! THEIR CUSTOMER SERVICE IS HORRIBLE! THEY ARE HYPOCRITES! I'M NOT GOING TO GET INTO THE DETAILS! SOMETHING HAS TO DONE ABOUT BOFA. I WISH I COULD THROW A ROCK THROUGH THEIR F___ING BRANCH WINDOW(S)!!! BUT THAT IS ILLEGAL! THAT'S HOW MAD THEY HAVE MADE ME! IS THAT ANYWAY TO MAKE YOUR CUSTOMERS FEEL?!!!

    FEDUP 7/16/10 5:56PM

  • The worst customer service EVER! I have been trying to get an escrow check from this bank since April. Every time I call I get someone who promises me that the issue will be taken care only to find out, after calling back after not reiciving my check, that nothing was done. A bunch of monkeys can run a bank better than these idiots! If you have the option, DO NOT USE THIS BANK!

    Anonymous 7/15/10 12:44PM

  • I just had a very bad experience with BOA customer Service. I called their number to activate/cancel a credit card for my elderly mother. I was on the phone for about an hour! Their automated service would not activate the card because the card was not used for 10 months, so it transferred me to a customer service associate. He asked me security questions then transferred me to another customer associate who claimed to be the “supervisor”. I must have been on the phone with her for half an hour between being asked security questions and being put on hold. I was completely frustrated when she asked for my license. I have had many previous bad experiences with BOA Customer Service and they still have not improved. I consider myself to be a good paying customer. I think BOA needs to be reminded that they need people like me to stay in business!

    Sedonia 7/13/10 7:27PM

  • I rate Bank Of America at this moment and time a 0 rating, the lowest you can go. The worst customer service I have ever experienced. It took two years, and almost $29,000 dollars in increase cost for materials in building our house out of our pocket, and now we have been fighting Bank Of America for the last two years to get our money back. It took the loan officer July of 2007 until November of 2007 to send the application after many, many phone calls and complaints. After sumitting the appliation in November of 2007, we get a phone call from the home office asking us if we were still interested in a mortgage loan because they saw our name hangging out there. We had already received a phone call from the loan officer in November very end of 2007, stating he had received the application, and the loan had been approved. The loan officer had never did one thing with the application. It took from January to June to give us an answer about the loan. It has been a nightmare from 2007 to this date 2010. Please whatever you do, do not bank with Bank Of America and I say this with all that is in my heart. Just so you know, I am retired from this bank with a monthly pension, and if they do it to me they will for sure do it to you. Very,very bad bank and employees. Just so you know, I am still trying to get my money from Bank Of America that we had to pay out of our pockets, and will update you on the results. We hired a lawyer to see if we had a case, and the lawyer said yes extremely nelect caused the increase in materials by the Bank Of America's employees. We are now trying to get our money ourselves, so that we won't have a long legal battle and costly attorney fees, which we do not have because we took all that we had to build the house, and pay extra fees in increase costs, extention fee, increase utility bills, meaning lights, air condition running for the construction company, daily electric bills very high. Lots and lots of debt we have on us. We need our money, and Bank Of America owes us, for we can only collect what we paid in increase cost. The rest of the debt we will eat. A sad case, and yet I know there are other stories worse than ours. Any suggestions in helping us secure our money please let us know. We have written at least 50 letters and still writing letters to the CEO and the bank attorneys.

    vjb 7/13/10 9:10AM

  • For the past four months I've been trying to obtain information on the Making Homes Affordable Program for those of us not in economic distress. The legislation for increasing mortgages from 105% of value to 125% was a program that I thought I could use. Throughout this process I checked with my local branch - with the intial response of I have no idea what you are talking about, followed by the continual response that they did not know when the program would be starting, and finally that they were awaiting program guidance to be written by BofA HQ, but they had no idea when the guidance would be put out.
    I've gone through at least seven different phone numbers and endless transfers to internal blind numbers to reach customer service and mortgage specialists who had no idea what I was talking about.
    Finally, this morning I was properly connected (after three transfers) to a mortgage specialist (Scott Barrow @1 800-850-7655, x1450548) who knew what I was talking about, and gave me some preliminary numbers on costs and benefits of the program. By the way, Mr. Barrow's 1-800 number was not one that I had been provided to call, in all my previous efforts. While, I'm highly disappointed that the costs of the program are excessive at 2 points for a 5.375% loan, particularly when the base market is in the range of 4.75%. He least gave me the information I was seeking.
    Unfortunately, I am stuck with BofA as my mortgage servicer as I have a loan covered by Freddie Mac. At this point I have lost the equity for six+ years of on-time payments, plus the 38K that I put on the property as my down-payment. And what do I get from your institution - tough luck, and we can't do anything for you.
    If I could be released from the Freddie Mac loan I've already located a bank that would finance a revised loan under Fannie Mae. But as it is, I'm stuck with what I feel is a total rip-off by a corporation that has been richly rewarded for its incompetence and that cares nothing for its customers.
    If this message has any effect, what I've been looking for is a 125% refinance, for a 15 year term, at a rate at least .75 below my current 5.625% rate, with an additional option to buy-down the rate even further. Its bad enough that I'm paying on a mortgage that substantially exceeds the current vaule of my property, but its even worse to be paying a rate well in excess of the current mortgage market.

    EPKKLK 7/12/10 11:54AM

  • Customer support on the weekend is terrible. I wanted to log-in and pay my bills on a Saturday evening, but the account was locked. (Wife submitted an incorrect e-mail for electronic statements.) So, I tried to call customer support to unlock the account. Problem is they close at 5 PM on the weekend.

    Most people are probably too busy to pay bills during the weekday, so this is a huge inconvenience for their customers.

    My other bank (a well known brokerage company actually) has phone support 24/7.

    alan 7/10/10 5:53PM

  • I have been working with Bank of America since last October 2009 on trying to modify my home loan. I have received nothing but the runaround and dead ends - can never get ahold of anyone that can help or knows anything of what is actually going on. Every time I call I get a new person with a new version of events. I am frustrated and in disbelief of the service I have received from this company - it is obviously not their intention to help me not then and not now.

    martinezfam6 7/7/10 6:00PM

  • Your costumer service department are not very hepful in any way; they keep on forwarding me to a different extention and putting me on hold and will not call back when the call gets disconnected.I have been following up why my credit report went down over 200 points bec. you guys said that i was late with payment or missed a payment. Please review your records carefully bec. I send payments via online banking through my credit union.I also applied for a Loan Modification which I also cancelled until my divorce is final. As for now from what I see this phone system you guys are using, i'm sue is driving people mad.I am very dissappointed and frustrated. Only Adolfo tried his best to help last june 29th. Please call me asap. Thank you.

    Anonymous 7/7/10 4:00PM

  • My experience with
    Bank of America's Customer Service has been overwhelmingly negative. I am seeking a modification of my mortgage through the Making Home Affordable Program since my husband left me and I am no longer able to afford my current mortgage. I have been working on this process since January, 2009 and been declined 3 times. This even though I have researched the program and spoken to a HUD approved counselor who says I qualify. BOA has consistenly overstated my income and made so many errors that I have become convinced that they are doing it on purpose for some reason I can't quite understand. I would not recommend BOA to anyone!

    shirley 7/6/10 6:43PM

  • I went into a local branch to turn in documents related to a theft case. The "customer service" person asked me if I had the fax number and I informed her that I didn't. I asked her, since it was her agency, didn't she have access to that information. (Her bank, her employer, you think she would know how to pick up a phone.) She said "no" and gave me an 888 number to call that had absoloutely nothing to do with the fraudulent theft cases. Then I was transferred at least five times. The left hand obviously doesn't know what the right hand is doing in that agency. I ended up mailing in the reports and keeping my fingers crossed it has reached the right desk.

    Mel B 7/2/10 11:03AM

  • we recieved a moneyorder from a Mary wilson for 890.95 it was fraudulent.The money order came U.P.S. although we did not know this person it look legitimate.who wouldn't cash it?The teller was rude and made us feel like criminals, like we had made the money orders and was trying to cash them. we tried explaining to them how we got them and they didnt seem to care.so we went to the manager about it and he didnt seem to really care either.we told him about the service the teller gave us and how she acted and he didnt care. thats the branch we bank with and now we dont want to go back because we feel embarassed and feel like well be looked down upon for this.

    Anonymous 7/1/10 10:33AM

  • I have a mortgage with Bank of Anmerica and have gotten terrible customer service. B of A has been giving me the run around for 3 months now and have no desire to help me.
    I would change banks in a heartbeat if I could.

    Anonymous 6/28/10 6:16AM

  • I had the most painful experience working with BOA to close my loan from the very begining. Today, Friday is closing day and the loan package is still under review. My movers are scheduled for Sat. morning and my current lease ends Sunday.Closing may occur on Monday now!

    lynski28 6/25/10 5:45PM

  • I hate trying to contact this company. They are so big, and there are so many different phone number to call for different things, the people you do talk with don't even know where to transfer the calls! Most of the representatives I have spoken with have been profoundly unhelpful. My biggest complaint is that they paid two different insurance companies for a year's worth of insurance this year. So we just paid twice for the same product, and they didn't even realize it! They simply raised our payment to accommodate the difference! Something really needs to be done about this company. The way they do business is absolutely atrocious.

    musicbox 6/25/10 5:09AM

  • What a terrible company... They lost a bank check that I had sent them after they failed to endorse the back of it causing my back to kick it back. Since December they have not been able to locate this check but yet will not sign a stop payment form b/c of the general wording of this letter. I have never been so digusted with a complany in my life and I have never had so many issues trying to get my money back. We are talking a big chunk of money and they are just not working with me and my husband and yet the folks I am working with won't give me the numbe to their legal dept... ARGH!! I hate Bank of America!

    Anonymous 6/24/10 10:26AM

  • The finance rep Of bank of america( Gabe Garcia in Phoenix AZ) harrased me to lower my credit limit on my credit card that I had since '92 when I don't even have any intention of borrowing money from that institution. I ended up closing all my bank of america credit cards just to avoid dealing with nasty reps of bank of america. It is a shame.

    Anonymous 6/23/10 9:41AM

  • 6-21-2010
    I have been a customer of Bank of America for 20 years.
    My wife also has/had an account with Bank of America.
    She has run into issues where she can not pay the required balance due.
    I am not on her account, but Bank of America cancelled my account due to her issues.
    The first Bank of America rep threatened to turn my account over Card Services.
    They have since cancelled my account even though I have NEVER missed a payment.
    I run a motorcycle shop and have over 100 people come thru my business a day.
    I will let everyone know how Bank of America does business.

    Mad 6/21/10 1:11PM

  • I am writing this email in response to the disgusting service by the the most unprofessional individuals... I'm not sure where BofA aquired these idiots but they caused me some very serious problems with the Utah State Legal Bar. A simple transaction was handled over the phone paying a fee for some advanced legal education courses and we realized my card expired at the end of the month so we called to request new cards and the poor excuse for an employee says he is cancelling the card and sending me a new ones......"Please Sir the recent transaction must go through" and his comment was "sorry can't help you will have to wait 2 weeks for new cards" and I insisted this cannot be because of the restraints of time and let me talk to your supervisor and that was a waste of time. Thank God we had a Wells Fargo Card and the State Bar hadn't closed yet. Be advised our relationship with you is hereby terminnated. I am sending a copy of this letter to all my 132 family members and telling them of this horrible excuse for customer service.

    Gerald Ward

    gerald 6/17/10 3:28PM

  • I have a month waiting for a new pin nomber and just I received the statement,so I need the customer service phone number that do not ask for S.S. number or ITN ,because it is to many problems with that, I think those things you do for don give us assistece.

    Anonymous 6/17/10 7:29AM

  • Their mortgage dept.'s customer service is horrible! There are several phone lines you can call to get to the Mortgage Dept.; however, I have a really hard time EVER getting anyone on the phone. Either it doesn't recognize what type of support I need, or it cuts me off after spending 20 minutes trying to get the phone system to work. The web site is no help either. Their customer service has been horrible since I've been with them (about 5 years), and they have made no improvements. If you need several things because you have several differrent types of accounts, you have to be transferred to 5 different people, then usually get cut off. No way to contact anyone via email and get them to actually call you back. RIDICULOUS! If you can avoid working with them, use another bank!

    newtonjw 6/16/10 7:51AM

  • boa sent my home owners insurance 2 the wrong company & now my home owners insurance is about 2 be canceled...called several times daily 4 about 2 weeks...all they do is pass the buck...i need someone up there 2 take charge and rectify the situation.

    anon 6/15/10 11:16AM

  • I called the Cross Creek branch of BA to ask how to return the keys to my safe deposit box after I had moved to Hudson. they told me to go to any BA office, sign a form and turn in the keys.
    I went to the Bayonet Point branch of BA in Hudson, fl. Kimberley Treen told me emphatically that I must go back to the original branch to return the keys. I told her that the other BA office said I could go anywhere. She said, NO." I told her to ask someone else in the branch about it. She came back with the answer that I had to return to Tampa, Fl to return the keys. I asked her to look it up in the BA training. She said she wouldn't know wher to look. She said the branch manager was out to lunch at 2:50. Finally I insisted she call the Cross Creek branch. She dialed the number, handed me the phone and walked off. When I called to her to say that BA was on the phone, she basically told me to be quiet because she was talking to another customer. The Cross Creek representative apologized for the problem I was having and stayed on the line with me. When Kimberley finally came to the phone, the Cross Creek representative walked her through the computer to find the form. Kimberley printed the forms for me then went to "help" someone else.
    I sat and filled out the first form. Then Merriam came to read over my shoulder and made some really stupid comment that was attempting to be helpful, like, just write your name where it says name. I thanked her because it was clear she was stupid and didn't don't what to do. I finally got my business taken care off.
    Any time I have been in the Cross Creek branch, I have been greeted and helped by professional ,courteous people who reflect the kind of people who live in that upscale community.
    At the Bayonet Point branch, I may as well have walked into Dog Patch. Kimberly's ease and comfort at NOT providing customer service and telling the customer to go to another BA branch lets me think that this kind of non-service thinking and behavior is OK with the management of this branch. This is not just a Kimberly problem; it is a management problem.
    Kimberly should never have put me online with the other BA office and walked away. She should have stayed on the line with them.
    The Bayonet Point office has an older, passive, don't want to argue, and will accept anything kind of customer base. The old people don't want trouble and don't want to get upset about anything.They also realize that the young people are uneducated and have no customer training experience. But I am not quite ready to put up with poor white trash crap at my bank. I'll find another BA branch although this one is right next to where I live. Of course, there are other banks in the area as well.

    suem600@yahoo.com 6/15/10 10:22AM

  • UNABLE TO REACH AN ASSOCIATE AFTER WAITING A TOTAL OF 35 MINUTES. I WAS DISCONNECTED 4 TIMES. I FINALLY WAS ABLE TO SPEAK TO A " LIVE PERSON ". BUT UNABLE TO HELP ME ... MY MORTGAGE PAYMENT WENT UP AND I CAN'T AFFORD THIS . I AM 72 YEARS OLD , ALONE AND HAVE NO ASSISTANCE. I'M ANGRY , TO SAY THE LEAST.

    Anonymous 6/7/10 2:37PM

  • All the customer service representative I have delt with over the past five months must have an I.Q of less than 10. One promisses my check will be in the mail in three days; when I called after not getting my check after six days, an different rep. tells me my request for a check was denied because I am replacing my totally burned out home with a mudular home, and that request must go to a "special department". When I asked why I was not told that five months ago when I first called, he had no answer. When I asker for a phone number of that special department or a name of a person working in that department, I get nothing but doubble talk. As far as I am concerned, all their representatives, especially their supervisors, are nothing but mental midgets who main job is to keep the customer from getting their money.

    Anonymous 6/6/10 4:22PM

  • On Sunday May 23rd my residence burned down and I lost everything I went to BofA and told them what happen and that I needed checks and a new bank card the csr I spoke with said ok no problem they will be there in two days two days came and went nothing I went back to the bank the csr that I spoke to this time said no the order was for three day delivery the three days came and went nothing here it is Sat. still nothing so I'm delayed even more closed Sun. and Mon. Is a holiday so I'm screwed until Tues. what a bank.

    B.Angee B. 5/29/10 8:04PM

  • why does bac home loan mortgage have those people from other countries calling 3 times day when you tell them i have spoke to someone already and they continue to harass
    me and my # is routed to these people every time one person named mike shiake in india
    always gets my call how is that and he is in india, pakinstine, stop these people i will go to CNN about these out of the country people harassing me 3-4 times a day

    suefrances 5/26/10 10:10AM

  • BofA is a totally crooked outfit. It doesn't matter how long you have been a customer, they have no loyalty to their customers whatsoever. I was with them for 20+ years with few problems. Within the last 4 years the problems have escalated. BEWARE, they have a habit of tacking on fees (for no reason) that they hope you won't catch. Everytime I caught one of their fees and called them on it, they removed it and assured me it was some minor error and wouldn't happen again. But it did month after month. I notified them via email, telephone and in person....nothing improved. I know of several people who have experienced the same thing with BofA. I finally withdrew all my accounts.

    JaneQPublic 5/25/10 12:41PM

  • Began my application process 4 months ago and still not closed yet. Keep hearing how busy they are. Seems to me the key then would be to hire some people. Send emails to person handling it and have never ever got an answer. Conditional approval happened way back when, I had questions when I got the Truth in Lending package but never was able to reach anybody about the questions I had about the package. Pretty obvious through this experience why banks are having problems!

    Anonymous 5/25/10 5:07AM

  • Horrible customer service! Every time I call in for a problem (their fault) reps try to sell me additional service and then hang up.
    These guys are crooks

    Anonymous 5/24/10 8:52AM

  • I used to work for BOA and all they want is YOUR MONEY!! The poor customer service that is given to customers is also given to employees. This bank has high quotas that are not met by the customer's needs but by whatever standards that set by an upper management that only repremands its employees for doing wrong and not rewarding them for doing right. For example as a teller for having " bad customer reviews" for our branch we had gotten our chairs away. Therefore we were standing for over 8 hours a day for something that did not even have to do with the tellers themseleves. BOA has limits on how many fees they will return even if they are bank error and they will not work with you on ANYTHING. I now work and bank at a credit union , they are FANTASTIC!

    Anonymous 5/22/10 1:19PM

  • I have been in contact with Bof A customer service 5 times in an attempt to get a check re-issued to me of $1,676.12. these calls started in Feb. as of 5/20/10, the check has not been re-issued and I've been told with every call it would be in 7-10 days that I should recieve the check.
    What kind of agency is this that is holding on to my money, and yet if I'm late with a payment I get daily harrasing phone calls. It has been suggested I put my complaint on U-tube for all the world to see how I've been treated.
    I expect that check no later than 10 days with an apology.

    Anonymous 5/21/10 5:15PM

  • Everyone file a complaint with the OCC here is there listing if everyone starts filling formal complaints maybe we can get some help here. Goto: Helpwithmybank.gov

    Anonymous 5/21/10 1:45PM

  • I went to Bank of America, in Santee Ca, regarding my 12,000,00 CD interest rate, after waiting for almost an hour Wendy Grobe Assistant Manager approached me and asked me, what is it that you want, she was extremely rude, after that the only thing in my mind was to get out of that bank and never do bussines with them,

    Anonymous 5/20/10 11:41AM

  • Ten years after BoA's high handed freezing of my deceased mother's bank accounts in the face of ample documentation of right of access, they have only gotten worse. In spite of my friend's business that funnels tens of thousands of dollars through BoA a month; in spite of the ten thousand dollars he was depositing yesterday, they declined to notarize my signature on the same contract they agreed to notarize his (since he had an account and I did not). Then the same assistant manager monopolized the time and attention of the only two available tellers for some minutes, making my quite wealthy friend wait while they chatted. It's just more of the arrogant, customer degrading attitude they so demonstrated so long ago. Just move your money!!

    Anonymous 5/20/10 9:44AM

  • BOA bought my home loan. I have always paid my home insurance & taxes and they were not included in my loan. The first payment they took from my checking account was $174.00 to much. I have made 3 calls and explained this and the person I spoke with, on all 3 calls, said they understood and I would be refunded the overpay. That has been 2 weeks ago and still no credit back to my checking account. I had a bad time with BOA years before and would never use them. I hate BOA. Wish I could get my home loan with another company without having to refinance. BE FEARFUL OF THIS LOUSY EGOTISTICAL BIG COMPANY!!!!!!

    Dink 5/20/10 5:54AM

  • Bank of America Home Loans - Mortgage Servicing Fraud - Loans in defaults are in fact money makers for loan servicers.The more money homeowners are in default, the more the Loan Servicers make more. Loan Servicers hammer homeowners with late fees and charges, seemingly, trying to force homeowners into foreclosure - why would they do that? This mortgage company and loan servicer don't want you to know is they make more money off of you as a homeowner when they keep your loan in default! In some cases they have incentives, even contractual agreements with Investors that make it difficult for the loan servicer to work with the homeowners to prevent foreclosure.
    LET'S FIGHT HARD TO STOP THESE GREEDY MORTGAGE SERVICERS FROM STEALING OUR HOMES IN LESS THAN 60 DAYS! BANK OF AMERICA HOME LOAN SERVICING - THE WORST CUSTOMER SERVICE EVER! CUSTOMER REPS LIED TO US OVER THE PHONE WHEN WE ASKED THEM TO GIVE US THE LEGAL DEPARTMENT PHONE NUMBER, THEY PROVIVED US A PHONE NUMBER THAT WENT TO AN APARTMENT COMPLEX IN ORLANDO, FLORIDA. UNPROFESSIONAL CUSTOMER SERVICE!

    Anonymous 5/19/10 9:38PM

  • I have banked at Bank of America for many years and I have been very happy with there service, and I attribute this excellent service because of teller Lynn Bester, location, 4200 W. 95th - Oak Lawn, IL. She is very knowledgable and helpful; it would be an asset to your institution for her to help new tellers meet customer expectations.
    C. Bingley

    Anonymous 5/19/10 12:16PM

  • I have had the same problem with the Mortage Co. All they want to do is - let me check into it and I'll call you back. For me this has me going on for over a year with the same problem. I think they want to wear you down and you will pay the fee's you don't owe because you are to tired of fighting with them. Gees...

    Anonymous 5/19/10 9:06AM

  • I am so dissapointed in Bank of America Mortgage Dept no one can give you a straight answer. Does anyone know how to get a straight answer out of these people does anyone know what they are doing!!!

    Anonymous 5/19/10 5:00AM

  • I read this comment from a BofA mortgage employee:

    "I work for BOA on the mortgage side.A lot of people aren't paying there mortgage because they think that they can get a reduction or a modification on their loan just because they heard their friend or neighbor get on, that's not it.80 percent won't get their loan modified because there are too many bad loans an it is also based off of your income. My thing is you signed the Docs you should have known what you were getting yourself into can't blame anybody but yourself."

    If this is the kind of person working in the mortgage department, is it any wonder customers can't get any results? He can neither spell nor write. As far as signing the paperwork and knowing what you were getting into, many people have lost their jobs unexpectedly and that's the reason they are having problems now, not that they don't pay their bills. The country's economic meltdown two years ago was caused in large part because of BofA, and others, with their shady deals in sub prime mortgages. After receiving tens of billions of dollars in federal aid, all of which is taxpayer money, this is the attitude they exhibit to people with problems! I wonder when someone is going to bail me out? Certainly BofA won't.

    Jeff 5/18/10 6:20PM

  • Sometime in 2009, my husband and I decided to look into changing banks. We saw that Bank of America was offering a free checking account if you had direct deposit. Since his check was dd we decide to apply for an account online. It did not give us an answer right away; it said it would notify us of their decision. Around a month later I received 2 debit cards in the mail. By this time we had already changed to a different bank. I call the 800 number and told them, thanks but no thanks. The customer service pre told me not worry about it as long as we did not authorize cards account would be closed. We never activated cards or account.
    On Monday, May 10, 2010 at 8 am I received a very nasty call from NCO, a collection agency. I told them they were crazy, I didn’t owe BOA any money. After being told what a worthless piece of dirt I was by “Holly” at NCO, I hung up on her. That afternoon a letter was delivered to my mailbox from NCO telling me I owed BOA $72.60 in overdraft fees from BOA.
    On Tuesday, May 11, I called BOA customer service number and spoke to Cameron. After explaining the situation to him, he agreed I should not have been charged these “service fees” and gave me another number to call. This number was the fraud department. I spoke to Shandtae?(I don not know if this is spelled correctly, she would not spell her name for me). Who said to me quote” let me tell you what you will do; you will pay your debt to BOA. I don’t care what your excuse is. We hear these excuses all the time from people like you”. When I asked to speak to her supervisor I was put on hold for 15 minutes then disconnected. I called back and once again asked to speak to a supervisor. After being on hold for 10 minutes, I was transferred to another number, where an automated message came on to tell me there was no one to take my call and disconnected.
    On Wednesday, May 12, at 10:30 am I tried once again to speak to a supervisor, same result. I called back at 3:30 pm, the same thing happened again.
    So to me this shows what kind of business Bank of America is running. To me this is nothing more than theft and blackmail. I will end of paying this money just to clear up my credit report. But if any person on the street did this to someone else they would be charged with fraud. As far as their customer service department, I believe they should change their name. There was no a bit of customer service shown to me. Bank of America you should be ashamed of yourselves. This is a scam plain and simple. And as for Shardae? Dear, what comes around goes around comes around. I do hope you learn some manners and how to speak to the public in the future; It could come in handy in your life. As far as “people like you”, if you mean a middle age couple who have paid their bills, lived with in their means and worked hard to raise two children through college (one a police officer, the other a special needs teacher) then I guess you had me pegged correctly.
    BEWARE OF THIS BANK AND THEIR UNETHICAL PRACTICES.

    roncrymom 5/17/10 3:00PM

  • Worst Bank ever to deal with!

    Anonymous 5/14/10 3:23PM

  • In November of '09 I spoke to a customer service rep at Bank of America about a home loan modification program in an effort to reduce our monthly payments. I was told to begin paying a reduced amount on the 15th of that month and have been doing so since then. It seems BofA has been accruing the difference in my original payment versus the new lower payment and is dunning me for the balance, which grows every month at the rate of around $300. I made my February payment on January 26. They told me they didn't get it, yet the check was cashed. I was told I would have an answer on the loan modification program in two months. It's now been close to seven months and I continue to get pesky phone calls from their collection agency at all hours of the day and notices in the mail to seek credit counseling to save my home from foreclosure. I've spoken to at least 7 people at BofA about the problem, submitted all my paperwork twice, submitted copies of all my cancelled checks and have been told by two different people someone will be back to me in two weeks, but nothing happens. The notices and phone calls continue, I keep making my monthly payment, and keep getting harassed by them. When I get notices in the mail there's no phone number, e-mail or contact person on the letter. Every time I've spoken to a person that's called the house I ask for their name and how I can contact them directly. I'm always told to go through the automated 800 number, that I cannot contact anyone at the office directly! It seems people are totally inaccessible at BofA. I'm at a loss as to exactly what to do. If anyone can help, I'd sure appreciate advice. My e-mail is buick@ptd.net

    Jeff

    jeff 5/13/10 10:15AM

  • I called customer service to change the insurance information and ws told as an insurance agent I cannot do this. The only way they change insurance informationis if insured calls-ARE YOU KIDDING ME? I was warned by our insured that theyhave aproblem every year with Bank of America claiming they don't have insurance. Now I see why-If a license insurace agent cant' confirm Homeowners insurance inso-who can? Also asked to be transferrred to insurance dept. and was told there isn't an insurance dept.Get with it Bank of America

    Pat 5/11/10 12:40PM

  • 1 year of hell trying to modify our home. We just signed our new loan but honestly it wasn't worth it. Hours and hours of time on the phone, hang ups, different departments different numbers, repeated faxes.

    I am not holding my breath that this new loan will stick.

    family06 5/10/10 4:51PM

  • WHERE IS OUR LOAN MODIFICATION BANK OF AMERICA!?

    If it walks like a piggy, talks like a piggy, by golly it’s a PIGGY!

    BofA and it’s CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled "Piggies" I invite you to listen to this song on youtube and see if it appropriately fits.

    http://www.youtube.com/watch?v=NTmeHM-Hojg&feature=related

    Have you seen the little piggies
    Crawling in the dirt
    And for all the little piggies
    Life is getting worse
    Always having dirt to play around in.

    Have you seen the bigger piggies
    In their starched white shirts
    You will find the bigger piggies
    Stirring up the dirt
    Always have clean shirts to play around in.

    In their ties with all their backing
    They don't care what goes on around
    In their eyes there's something lacking
    What they need's a damn good whacking.

    Everywhere there's lots of piggies
    Living piggy lives
    You can see them out for dinner
    With their piggy wives
    Clutching forks and knives to eat their bacon.

    Patricia Barbosa - 818-713-2886
    Assistant Vice President Office of President at Bank of America:
    Call Patricia Barbosa if you want to complain about your loan modification process. She is a CEO in charge of home modifications.

    When I filed my lawsuit against Bank of America, myself and United Law Group thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath.

    Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods.

    One blogger named Terri sent me an email stating: “You won't believe it but while I was at work today I had a voicemail from an advocate from BofA. What do you think about that? No calls all this time, I respond to your email and I get a cal!. How do you like that one?

    So please send your email directly to Bank of America and include the following:

    1. Your name
    2. Your complaint concerning your experience with Bank of America.
    3. Please end your email “I support John Wright vs. BofA Lawsuit!”
    4. Please send a copy of your email to johns-wright@hotmail.com
    5. Please send your email to BofA CEO email below:

    CEO Brian Moynihan:
    brian.t.moynihan@bankofamerica.com

    WELL I HAVE HAD ENOUGH AND I AM FIGHTING BACK!

    John Wright Vs. Bank of America

    Please join my fight or show your support through your comments at www.unitedlawgroup.com

    Divided we might have fell America. UNITED WE MUST STAND!

    Sincerely,
    johns-wright@hotmail.com

    Anonymous 5/8/10 2:02PM

  • boa has hired people and NOT trained them. I was promised one thing and told another, then told they were "sorry" and I shouldnt have been told that, consequences for ME? forclosure preceedings and I HAD to pay all fees due to a payment promise I was told was a LIE and a MISTAKE. so basically "sorry we screwed up, but because of our screw up your going to have to pay more to get yourself out of this" NEVER EVER DO BIZ W/ BOA!!!

    nowway 5/7/10 9:57AM

  • After I call and get transfered to 5 other departments, they want to send me to one more department and I get discontected. This has happened 4 times now

    gilbeanie 5/6/10 4:38PM

  • the worst customer service i've ever experienced in 35 plus years. there loan servicing dept. is an embarrassment. no interdepartmental communication, disconnected calls,

    cfishgo 5/6/10 2:22PM

  • The direct number says you can speak to a live person but you have to go through a MADDENINGLY FRUSTRATING list of recorded options to get there. I finally got through and the person was being very helpful, and I was then cut off and had to begin all over. [While the execs are cashing in their big bonuses, customer care is the last thing on their minds.] I reconnected (after AGAIN listening to the long recorded list) and then was told to call another # which I had already called and after MORE recordings was on hold for 15+ minutes when I gave up. Now I'm told they can't help me over the phone, I have to go into my local back. AAAAAGGGGGHHHHH!!!!

    Anonymous 5/5/10 5:51AM

  • Why is it that everytime I try to get in my account it fails. Every since your bank had me change my ID it's never worked right. I'm getting tired of the way your oline banking is set up. There are to many banks out there to go through each time I want to go to my account. Sorry but your bank sucks!

    Anonymous 5/4/10 7:58PM







  • Horrible problem resolution. I pay my mortgage then they call me to tell me I have late fees and have sent a partial payment in. They say " Just pay this amount and you will be current, so we pay them. But, alas, they do not show us as paid up and ding my credit report. Bank of America sucks and you can NEVER get a live person. Became MUCH worse when they moved accounts to Bank of America LLC, home loan servicing.

    Jackie D 5/3/10 12:47PM

  • Ii have an online account with the minimum in it and I keep on receiving harassing phone calls from Bank of America reps regarding getting debt protection; they SOLD my name/phone/address to a call center to contact me about this.....boy do I wish I had never opened an account with them.
    even after I have asked them repeatedly to remove my phone number, they still ignore. They are idiots!

    TheBird 4/30/10 3:38PM

  • I HAVE DEALT WITH BAC MORTGAGE DEPT SINCE DECEMBER AND STILL THE MATTER HASN'T BEEN TAKEN CARE OF .... I PROBABLY HAVE TALKED TO OVER 50 DIFFERENT PEOPLE - FAXED LETTER 4 TIMES AND STILL NO RESPONSE FROM ANY SUPERVISOR. EACH PERSON SAYS THE SAME THING AND ONLY ONE PERSON GOT IT RIGHT AND STILL MY LOAN BILL I RECEIVE HAS THE INCORRECT AMT ON IT. THEY ARE ABSOLUTLEY THE MOST REDICULUS PEOPLE I HAVE EVER TRIED TO WORK WITH.

    33MOM 4/28/10 11:23AM

  • Even the Office of the CEO gives you the run around !!!!

    I don't understand why they can't step in when they personally here the horror story you give them and actually DO something...ANYTHING !!! It is always back to home retention team and nothing gets done.....the updates and delays and they tell you to call back in 24-48 hours.

    Your whole system is messed up...Even when you look at the account and see the run around the CEO office can NOT do anything for you....

    Home in Forclose 4/27/10 5:22PM

  • I dont know how this bank is staying in business. I called to ask one simple question and got four different answers from the Customer Service Department. I really dont think they know what they are doing, and dont feel safe with my mortgage there. The bottom line is as long as they are lining their pockets with our hard earned money, they dont care AT ALL about the customers. I have faith, that God will make all things right, and may God have Mercy on the souls of the CEO and Presidents of these banks. Please, dont do business with BOA if you want to keep your hard earned money. My mortgage was sold to BOA otherwise I wouldnt be with them!!!! And am trying to get out! Just remember, in the end, when we are sitting at the right hand of God, those who had all the riches on earth and spit on those of us who are 'poor' will be paying for their bad choices.

    Anonymous 4/26/10 11:13AM

  • BofA mortgage has the absolute worst customer service! If you need to avoid a lot of the automated phone stuff then Call 1-800-669-6093 for quicker service. This is almost a direct line to Customer DISService.

    I've been thru hell with BofA the last 5 months. I've been making timely payments,checks have been clearing, and BofA doesn't post my payments. BofA customer service said to send them proof of payments by faxing my bank statements to them. This happens every month! Even when I do send them proof they don't remedy the problem. Also, BofA ruined my credit record! BofA says my credit record will be fixed in 60 days!

    THEY SUCK!!!!!!!!!!!

    BofASUCKS 4/23/10 7:26PM

  • BofA has the worst customer service ever. Not only are they rude they do not do their job right. don't believe anthing they say. even if they say they will do something( like send you a new atm card..) you have to call back and check with another customer service to make sure. cuz they don't know what they are doing. I've had numerous experiences like this.

    BofAsucks 4/23/10 2:31PM

  • Tallahassee branch on N. Monroe is REFUSING to answer their phones. I kept getting in the call cycle and then got customer service lady who said she'd put me on hold as she would try to call. She came back, she couldn't get through either. Had to go back through their call q and got a rude, condescending guy who asked if I could call the branch (duh you loser) and did I have their number (how in the hell did I think I got him)? I asked if the CEO had to call one of the branches, would he be able to get through and he said NO. There are no other numbers. I asked if they had some type of email alert system, and he said no. He said unless he personally knew someone that worked there and had THEIR number, there is no way to talk to someone there. I told him with Facebook and Twitter, you mean to tell me you can't call your OWN branch? He said - right.

    All of this stems from me actually closing my account and a depositor who rents from me was making a payment and they did not allow as my accounts were closing. Come to find out the check was cashed (by BofA)there anyway after they sent me another check for me to go ahead and deposit at my new bank.

    The check did NOT go into my account, and they (of course) need copy of back of check to resolve.

    It took 2 1/2 hours on the phone to get this information - 3 customer service folks - 2 nice ladies and a jerky man, but there are complete "system failures" lurking at this bank and I can't tell pepole to get their money out FAST ENOUGH......

    Anonymous 4/21/10 10:18AM

  • WHERE IS MY LOAN MODIFICATION BANK OF AMERICA?

    If it walks like a piggy, talks like a piggy, by golly it’s a PIGGY!

    BofA and it’s CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled "Piggies" I invite you to listen to this song on youtube and see if it appropriately fits.

    http://www.youtube.com/watch?v=NTmeHM-Hojg&feature=related

    Have you seen the little piggies
    Crawling in the dirt
    And for all the little piggies
    Life is getting worse
    Always having dirt to play around in.

    Have you seen the bigger piggies
    In their starched white shirts
    You will find the bigger piggies
    Stirring up the dirt
    Always have clean shirts to play around in.

    In their ties with all their backing
    They don't care what goes on around
    In their eyes there's something lacking
    What they need's a damn good whacking.

    Everywhere there's lots of piggies
    Living piggy lives
    You can see them out for dinner
    With their piggy wives
    Clutching forks and knives to eat their bacon.

    John Wright vs. Bank of America Lawsuit at:
    http://news.yahoo.com/s/prweb/20100323/bs_prweb/prweb3766544_1

    When I filed my lawsuit against Bank of America, myself and United Law Group thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath.

    Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods.

    Divided we might have fell America, but united we must stand!

    Please send your email directly to Bank of America and include the following:

    1. Your name
    2. Your complaint concerning your experience with Bank of America.
    3. Please end your email “I support John Wright vs. BofA Lawsuit!”
    4. Please send a copy of your email to johns-wright@hotmail.com
    5. Please send your email to both BofA link below and the CEO email

    BofA Linked Email:
    https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA

    CEO Brian Moynihan:
    brian.t.moynihan@bankofamerica.com

    Wright4ulg 4/20/10 9:44PM

  • I just called BOA Home Loan Service
    and spoke to some one that dont speak English well and was put on hold several times and when I asked to speak with her boss he was as None speaking Engilsh as she was and his name is Shawn Augstine smh and when I ask for his boss he acted like he was CEO of BOA..Tell you what I hope to never bank with them again...This bank has and is Gone To Hell!!!! . I would Never put my money in this Bank!

    LDun1960@aol.com 4/17/10 9:07AM

  • I have been trying for over 60 days to get my 1098 form for my taxes. They acquired my mortgage from another company. They have no info on 2009 and tell me to keep calling back and maybe Doug Henning will make it appear. Many calls, emails and even an online chat do nothing. If B of A wants to save money they can cut half their customer service because it wouldn't make a differance.

    go to wellsfargo 4/16/10 3:07PM

  • BOA just jacked DOWN my creditline accounts to the amount at or below what I owe causing my debt ratio to hit 100% from 30%! Calling Customer Service amounted to them blaming TransUnion. Transunion denies the info BOA said they got came from them. A call back to BOA gets it patiently explained to me that they raise my rates, lower my limits anytime they want according to the papers I signed (15-20 years ago) when I first opened the accounts. They effectively destroyed my credit in a single day with no warning - just a letter advising they HAD ALREADY DONE SO. Customers like me MADE you and you stab up in the back now. Will NEVER have my business again!

    Anonymous 4/16/10 1:13PM

  • Worst customer service I have ever expierienced

    nmoore1 4/15/10 2:32PM

  • I called bank of america to tell them i lost my purse and i am getting overdraft charges and someone is using my checks and now i owe over 800.00 what am i supposed to do? I need to have this resolved cause i can't even pay my bills, and cash my checks. I have breast cancer and it is sad they don't have compassion for me. If your bank is compassionate please take off the overage of charges i don't want to lose your services,and it looks like you are going to close my account and it isn't my fault you can call the aberdeen police department. they took the statement.

    niomi 4/14/10 5:55PM

  • I have tried several times to contact BOA by telephone using the numbers shown as contact numbers but they appear to be obsolete numbers and I have yet to get through or find a number that is genuine.
    Please advise.

    Anonymous 4/14/10 8:41AM

  • I worked several years to clear a credit card balance after a change in jobs. B of A purchased my orignal issuing bank and was extremely diligent in raising my rate and letting me know how much I owed. I worked with card services to establish an aggressive monthly auto-bill plan. After treading water for years, I finally was able to dig deep and pay off my balance. Talked to card services people and account was closed. Lo and behold, the next month I was auto-billed again. No record of my interaction with the card services. Must be MY mistake. They can't even redeposit the funds electronically. They have to send me a paper check, which ties up my money for another 7 - 10 days. Awful! Bank is too big to know whats going on. Try to get somebody on the phone...good luck

    Chuck 4/13/10 9:02AM

  • My loan was PAID OFF ON OCTOBER 7, 2009! Bank America has not as of today, April 12th, 2010 filed a 'release of lien', or satisfaction with the county recorder where I live.

    Consequently our credit, once on shaky ground has now been destroyed! I can't even get a $500 line of credit with the local lumber yard! All our bills are paid up to date, we haven't been late on a payment since prior to October of last year.

    What are the remedies, how can Bank of America be punished????

    oly 4/12/10 11:30AM

  • Stay away from the corner of MERTLE SCHOOL RD & FRAKLIN AVE as well as the one on SOUTH NEW HOPE RD both in GASTONIA, NC ~ These 2 branches have the worst customer service in banking history!!!! If you want any answers you are told to CALL customer service on the back of your card. If you don't have your account # and only your debit card (never used a debit machine before and at my age have no intention of learning how) they won't assist in just completing the account # they will yell it aloud for the whole bank to hear. They demand for you to repeat your SSN aloud with a room full of people with multiple people standing around with cell phones texting never knowing if its my SSN. Then to get a note in the mail saying that one of my four account numbers has been compromissed and they are not doing anything about it just going to notify me. They didn't see to see any odd charges. Well within four days I have over a $1000. of charges on my account~I call the customer service #, what a joke that was ~ I was transfered at least 4 times with a minimum of 8 minute hold between each transfer. Finally the last person told me I had to go to a local branch. I went to my local branch to deal with the someone at the counter which is NEVER pleasent....they are rude, snotty and act like they are doing you a favor! ( Hello without customer business their a** would be unemployed I guess being shallow minded they forget that). I stand for 10 minutes only to be told I have to wait on the branch manager or whatever his title is. He looks at me standing outside his door and continues to talk to another teller about sports from over the weekend....I was so pissed I lost it! I let every customer in the place know that they should take their money and go to Wachovia / Wells Fargo down the street! The only pleasent person that works in that branch is the security guard and he isn't directly employed by BOA!
    After cooling off I went to the main branch in the city on South New Hope Rd., I went to see one of there office personnel. She tells me I need to speak to someone at customer service at the # on the back of the card~ I explain that situation....she takes me into an empty office, dials that number hands me the phone tells me to follow the prompts and walks out!!! She was never to be seen again~ After an hour I at least managed to get through to a person who could put a hold on any further purchases to my accounts. Now I have NO ACCESS to my money I have been waiting almost 2 weeks for new cards and have yet to be contacted back from the fraud dept!!!! And what is the kicker they refuse to tell me which store "comprimised" my account(s) numbers that started all this crap...they are not a liberty to release that information!!!! Bul!$*? On top of the charges that don't belong to me that have yet to be resolved and returned to me, I have a huge list of overdraft fees and they won't even discuss them without being rude!!!

    Linda C 4/11/10 6:19AM

  • I DONT KNOW HOW BANK OF AMERICA IN HAILEY IS STILL OPEN?!?!? THEY HAVE THE WORST CLERKS POSSIBLE!! ONE DAY I WENT TO MAKE A $3000.00 DOLLAR PAYMENT ON A LATE MORGTAGE. I PAID TWO DIFFRENT TIMES CAUSE THEY COULDNT DO A CASH ADVANCE ON A DISCOVER CARD. SO I HAD TO GO TO WELLS FARGO TO GET MY CASH ADVANCE. I WENT BACK AND A DIFFRENT TELLER "HELPED" ME. OR SO I THOUGHT. THE TELLER DECIDED TO MAKE THE PAYMENT EVEN THOUGH THE NAME DIDNT APPEAR ON THE COMPUTER SCREEN. BUT YET SHE STILL DIDNT ASK FOR HELP UNITL AFTER IT WAS MADE! I NOTICED THIS WHEN I WENT HOME AND NOTICED IT ON THE RECIEPT THAT IT WAS TWO DIFFRENT ACCOUNTS!!! THIS HAPPENED IN OCTOBER OF 09 AND IM STILL TRYING TO GET MY MONEY BACK. SO I CALLED "CUSTOMER SERVICE" AND THEY SAID THAT THEY HAD FOUND THE MISSING MONEY AND APPLIED IT TO THE HOUSE PAYMENT...SO I WENT OVER TO BOA AND THEY SAID THAT THERE WAS ONLY ONE PAYMNE APPLIED AND THAT WAS THE ONE FROM OCTOBER!! SO THEY LIED! WHOMEVER IS DECIDING TO BANK WITH THEM DONT DO IT!!!! AND IF U BANK WITH THEM GO SOMEWHERE ELSE!!!!!

    HATES BOA 4/10/10 1:55PM

  • It was the worst possible CS. three people (Kendra, Michail, Cathrin) can't answer my q. The forth man (refuse to tell him name, was incredible rude) hanged up on me. Telephone auto system is avsurd. I spoiled the whole morning trying to ask one simple q.
    It's a shame.
    I am thinking to transfer my money to another bank. And try to advice all my friends to do the same.

    Alexander Genis 4/9/10 8:13AM

  • BOA has the lousiest customer service phone number. I am trying to bloody deposit money in your bank and none of the automatic options haved this feature. They keep on putting me on hold or dead ends. I tried to speak to a live customer and again the red tape. They said wait for 3 mins. waited to 2 mins and the PHONE HUNG UP ON ME.

    Anonymous 4/9/10 7:10AM

  • I have had the most irritating day. Bank of America Employees are more concern about doing things by the book rather than finding solutions to customer issues. What happened: The New York Department of Treasury put a lien on my account. Before putting a lean on the account they sent notification the wrong address, I never got the notice. I went on vacation came back and found a post card saying they have put a lien on the account and I have 10 days to resolve the issue, this was 2 days before the money was being transfered. Now I have not been in or worked in NY for 20yrs, I am 72 yrs old. I live in Washington State, and visit my daughters in California. I contacted the Tax Advocate in NY, she told me she found no reason for the lean. She wanted a copy of the request that was given to the bank so she could track down the issue. Bank of America refused to support this request. The legal department said they would at 11:00 fax within 1 hour the page to the branch manager in a California branch. The NY tax department were very nice in trying to resolve the issue, and said that if I got the paperwork to them by 5: EST they can cancel the request. It took the legal department 3 hours, 20mins before the 5:00 deadline, to finally fax the paperwork to the manager. He refused to fax the letter from the banks fax to the NY tax department. Imagine me, a 72 year old woman, rushing to find a fax machine, to fax a letter to NY. It did not happen in time, now I am with out money until I get this resolved. All I needed was for Bank of America to hold off on anything for one more day, or fax directly to NY department of tax ation the letter they recieved, because it was not clear which department issued the lean.

    Bottom line, by Bank of America's refusal to come up with a workable plan, they kept putting road blocks and not give me direction of how to resolve the issue... I am now with out money for a few months. THANK YOU BANK OF AMERICA!!!!!!!!!! i AM TELLING ALL MY FRIENDS NOT TO BANK WITH YOU!!!!!!!!!!

    Anonymous 4/8/10 6:01PM

  • Change banks. They will nickel and dime you. Talking to a manager never helps. Banks like this has been a big contribution to our country's economic crisis. They are not there to help the people that have been totally responsible fiancially. We are paying for the errors in judgement made by the banks for years.

    unhappy 4/8/10 3:06PM

  • I had some unauthorized charges on my BOA credit card a few years ago and tried to cancel my card. A BOA representative called me back to set up a payment plan to pay off the balance and I agreed to a plan to have it paid off in 3 years. 6 months later another rep called and told me that I had to renew the agreement every six months so I agreed to 6 more months of payments.

    At the end of the first year I didn't hear from anyone for two months when another rep called and asked for a renewal and late charges! Okay, perhaps I should have complained but I didn't, paid the penalty and renewed again.

    Skip to last year and I was informed that I now owed more than the original amount. When I asked to speak with someone that could explain why I still owed money nobody ever called me back. A month later I get a call about my delinquent account status and penalties but I told them I wasn't paying until someone explained why the debt wasn't settled. Again, nobody called me back for another month when I get another delinquent account call. I then spent an hour and a half on hold speaking to 'supervisors' and not getting anywhere.
    After a couple of months I finally get a call from a supervisor who set up a new payment plan. After 10 months of taking regular payments from my account they began to take a much smaller amount and then called me to collect a penalty and to renew? I asked why they took less than the agreed amount the last two months and was told "I can't answer that". Once again I asked for more information and was told that someone would call me back, I even set up a time for them to call me but never heard back from BOA.

    All of these calls have been to my workplace where we have voice-mail and caller ID so I know BOA hasn't replied to my calls.

    Now I owe $1100 more than my original balance and debt collection agencies are calling me. And they have no problems reaching me at all, I get several calls a week from them. I've been told by the current debt collector that BOA did not give me the correct information and that the balances I have been paying would take 10 years to pay off, not the agreed 3 years.

    After having set up a payment plan twice with BOA to pay this off I have no faith in them and now bank with someone else, although I'm still trying to pay off the credit card balance. Has anyone else had these problems, too or am I just special?

    Kyle 4/8/10 11:25AM

  • I had a mortgage with Bank of America which we sold the home and closed in on Nov 26th 2009. December 26th, the day after Christmas, I had a representative call me from BOA saying that our loan payment was late. After explaining to her that we sold that home, she was adamant that we make the payment, saying that it was still my responsibility. They had the full payoff floating around their bank somewhere. I finally got a satisfaction of mortage in March. BOA has gone down hill and I am doing anything and everything to get out and away from them.

    Fed Up With Bank of America 4/8/10 10:30AM

  • Customer service rep was rude and unprofessional. I manage in a call center and would move to term on any agent that treated a customer this poorly.

    After10yrsWithBoA 4/6/10 11:43AM

  • I RECIVED CALL @ 11-08 FROM 626-666-2780
    THERE IS NO MESSAGE AND WHEN I RETURN THIS CALL IT COME ALL DAY BUSY. IT IS NOT A BANK OF AMERICA NUMBER? BUT IN CALLER ID IT IS BANK OF AMERICA. NO ONE TO REPLY PROPERLY FROM CUSTOMER SERVICE WHAT THIS NUMBER IS FOR AND WHY THEY CALL. MAY BE THEY WANTS TO STEEL YOUR
    ID.

    Anonymous 4/6/10 10:39AM

  • Good morning,
    I just spoke with Angel at approximately 7:31a.m. pacific time. Once again I am so disappointed with Bank of America in general...most specifically, customer service...perhaps it was too early and not enough coffee...she was very short and curt. I have four mortgages with you, a home equity line of credit, paid to zero and have been an outstanding customer for 15+ years, never been late. This morning all I was trying to do is give you more money by inquiring about a pay off amount on one of my mortgages. Bank of America has truly regressed and I am not a fan any longer!!!

    Suzanne 4/6/10 7:55AM

  • Bank of Americas customer resolution center is absolutely horribe! I cancelled a trip that I had already paid off using my credit card and here it is almost 2 months later, 3 cancelled checks and reissued checks and I still havent recieved all of my money back. Its been a terrible ordeal and horrible process. i got the notion from one of the reps that they were laughing at the whole thing in the back ground.As soon as I recieve my money I'm cancelling my card.

    Veryupset 4/5/10 7:13PM

  • I DARE you try to get a local phone# for calling a BOA branch in Massachusetts!!!!!
    Thank GOD there are other, better local banks!

    d 4/5/10 7:36AM

  • There is no other way to describe our experience with BOA then as falling into a black abyss of bureaucracy. It started over two years ago with the mortgage company taking a $196.00 fee from our monthly HELOC loan payment, then showing that we underpaid by $196.00. First they needed to research the problem, which took months. They would no longer accept our monthly payments until it was resolved. When finally resolved the penalties and fees were more than we could pay at one time, and the nightmare begins. When attempting to set up payments BOA has determined 1. We make too much money for a payment plan. 2. We don't make enough money for a payment plan. 3. We are not behind on our loan (they confused the HELOC with another loan that has never been late). Each of these decisions were made after hours on the phone with customer service, resubmitting financial info. over and over again, dropped phone calls by their customer service, starting over with a new c.s. rep. each time we contact them, and months of wait time in between each decision listed above. All along, BOA threatens us with forclosure even though we have two-thirds of the amount owed and make good money with stable jobs. I am just praying our Credit Union can take over the loan and help us out of this Bank of America hell.

    falling in the abyss of BOA 4/2/10 2:25PM

  • I had a worst experience with BOA 30th and 31st of March, 2010...
    I called to get an issue resolved, in my opinion caused by BOA manipulation of account posting and unfair prioritizing of items to be posted to cause more profit for them. I was using my card and BOA let my card go thru and be approved and authorized as 'funds available' 29 times while my account was in negative balance, causing overdraft fees each night for several nights. I realized my acct was in negative balance for 4 days and I had 4 overdraft fees posted to my account each night. I panicked, and drove to the ATM to deposit cash so remaining pending negative items will not post as negative causing overdraft fees again that night. My receipt showed my cash deposit has put my acct into positive balance, but guess what... It was held that night and left pending for next day and next night, letting other items post and cause another $140 overdraft fee total that night. I called and was not helped at all. Trying to explain my situation and with held cash deposit as well as my card going thru 29 times while not having any funds to be approved when consumers authorized valid funds... Worst experience a bank can cause their customer! I am not planning to remain with BOA, everyone you call there sound like a robot programmed to say one line over and over again. After several phone calls I was told I will not get a single dollar refunded for all those overdraft fees because they are my responsibility and not theirs.

    Tama 4/2/10 6:59AM

  • Recently i went to cash a check at the eggharbor nj branch of bank of America.I arrived at 4 pm. to find the doors locked and nobody in sight. The following day after work I went to the atco nj. branch at 3:45 pm. to cash the check. The check was for $ 1400 she gave me 4 one hund. bills and the rest in 20,s .She said she needed the 100,s for the other customers as she looked at the clock like it was too close to 4pm. On my way home I stopped at Td bank where i have all my accts. and got the propper change I needed. Your hours stink and your tellers are rude ! Thank god for TD bank !

    Anonymous 3/30/10 5:08PM

  • I recently visited Bank of America (Stone Mountain Branch on Mountain Industrial). I opened an account in 2007 which lie dormant and was reactivated on Wed. March 25th. My intent this morning (March 27th) was to keep the BAC account and make a deposit, but needed to make sure the account was re-activated and get clarity on the BAC checking/savings process. I signed the customer service log at approx. 10:16. No one else was waiting; only me. A representative expressed she would be with me shortly and went into her office. I sat until approximately 10:40 and decided; I guess I am not important enough here and went to the teller to close the acct. by withdrawing the funds. I am a busymom and 20 minutes is a long time to sit and wait on a Saturday morning.

    Anonymous 3/27/10 8:10AM

  • Whew! Where do I start? I begin a 203K Mortgage Loan process with BOA in Maryland the first of Feb of 2010! I was told that I was APPROVED via CLUES (which is the same as Desktop Underwriting). Usually with an APPROVAL with this type of underwriting - there's no need for review by the DE Underwriter. The Loan Originatore was very nice and was on point with with everything CLUES (BOA version of Desktop Underwriting) asked for. I provided all documents to BOA - the LO then referred me to an FHA home inspector - I paid this guy 425.00 up front for his services that was going to cost be $1200+. OK - me and the LO are still on track - my loan was sent to NY for underwriting and thats when everything fell apart. The underwriter came back with credit with a DECLINE due to small credit issues from 3-6 years ago and had been paid off or either now current. What I don't understand is why does BANK OF AMERICA use CLUES - get approvals for clients then turn around and decline the file. I was HOT! After speaking to the LO and the 203K Pitcher - I was no longer angry with them - They were trained to use CLUES and when CLUES say APPROVED thats what they go by! This is a total mess! Now how do I get my $425 back after CLUES say my loan is APPROVED?

    I'm telling you from experience DON'T MESS WITH BOA!!!!!!!!!!!!! THEY ARE IN SOME SERIOUS TROUBLE AND THEY ARE STILL TRYING TO FIGURE OUT HOW TO DEAL WITH COUNTRYWIDE LOANS!!!!!! DONT DO IT!

    This is the location I used and she was very nice:
    570-D Governor Ritchie Highway
    Severna Park, MD 21146 -

    But the DE Underwriter in New York gave me his A_ _ to kiss ...

    HOT ABOUT IT 3/25/10 2:14PM

  • In November my husband died unexpectently in my home. I had to spend 6000 for his funeral. In this being said my home loan is two months behind. I am able to continue making my monthly payments. I have spent so many hours on hold, trying to speak to someone to help me. Each time I call I never get the same person and worse yet no notes are on the account from my previous conversation, its like it didnt happen. I just recieved a forclosure letter stating April 7th my home will go into forclosure. I am so frustrated with Bank of America. I have just experienced one of the worst things that could happen to some one and to think because I cant make up two months payments I am going to loose my home now. Why cant I get any help!!!!!!Ive been told loan reps will call me back but nothing yet!!
    I have nothing good to say about Bank of America.!!

    Joanne100 3/25/10 1:40PM

  • I tried to telephone the Kerrville Bank of America to alert them to an internet scam which looks very real. As I do not bank at Bank of America, I knew it was a scam. I wanted to notify them in case (as my bank does) they wished to notify customers. We are a community of elders and many get caught in banking scams. However, I could not get through their telephone system without having an account. POOR CUSTOMER SERVICE!

    ann 3/24/10 11:22AM

  • Bak of america is fee happy. On a thursday, my husband went to the hospital. i used my debit card in the cafeteria on thursday and friday.. once for a bottle of water, and once for a sandwich. The following tuesday, they cashed my check for my car payment. I knew my car payment was going to make me withdraw, but their fee was smaller than my car payment company. instead of clearing things in the order they occurred, they charged my car payment first, then the two other transactions. resulting in 3 35$ fees instead of one. After speaking with three individuals, they asked me if i knew how to use a calculator.... I said.. i do take full responsibility for one fee, but not the other two!!!! Well the next day, i noticed that by taking out the fees, i was severely negative, so i overdrafted more money... because they took over $90.00 out of my account. I calld again, and they said they could not help me and I need to take much better care of my finances.... Needless to say, I am closing my accounts.. all 4 of them!!!

    unhappywithBoA 3/22/10 7:04PM

  • We had a mortgage through Taylor, Bean & Whitaker who was closed down by the government and Bank of America took over our mortgage. The first of August I sent our payment to TB&W when it was due. August 28, 2009 we were notified of the change. We made our September payment to Bank of America and all payments since then. We have never missed a payment and we have never been late. The phone calls started the first week of September saying we had missed our August payment. Each time we have explained our situation and were told not to worry, there would be no late charges, it would not go on our credit, they were just waiting to get the money from TB&W. We have sent proof of all payments six times and have spoken to a ton of people, never the same person, and we have been told over and over this would be resolved. Well last week we received notice that if we do not pay the late charges plus the missing payment (that is NOT missing) they will start foreclosure proceedings. We have now retained an attorney for this. Each time we call the numbers they give us we just get a collection department and no one reads any of the notes or seems to know what is going on. There is so much more to this story as far as the harassing phone calls, threatening letters, etc. How can they get away with this? I know there are a lot of others going through this same ordeal.

    PaidMyMortgage 3/18/10 11:44AM

  • Stay away from BOA! When I was 19, on my own learning the ropes the financial world by myself.. BOA traumatized me. I had not long before opened my first account. I was fine until one day... I started getting notices of non payments and bounced checks! When I called the bank and... it had no record of 2 months worth of deposits!! I get paid once a month so that once a month visit...I would always deposit my check with a small cash back to get groceries that day. I called and asked for help locating my money. They said I would have to identify the tellers that cashed my checks and ask them if they remember cashing my checks! That was all they offered. Oh wait I almost forgot... as I cried about all the bounce check fees, late payments, etc. had to replace and pay more than double for on all my bills..they suggested I ask " a boyfriend to give me the money"!! They said it shouldn't be hard for a young girl to have someone "man" help me! Ugh..disgusting! Again though..being young and alone I did not realize everything I could have tried doing to locate my money and resolve the problem, etc. As time went by, I heard several complaints from many people that also had money disappear from their accounts or people that knew someone that it had happened to. One case was a city council member whose family I was very close to. He said he once had $10,000 disappear from his account... but after they played dumb with him also...he threatened them with his attorney and theft. Wouldn't you know it...the money was immediately back in his account! Since then, I don't have bank accounts with anyone. My checks are cashed free through BOA because they are BOA checks. I either pay my bills cash, rent with a post office money order and other purchases using an american express gift card. I am now 36 and have yet to come across a moment where I have said to myself, " I need a bank account". The small amount I pay for the american express and my one money order total $6.00 a month.... totally worth my peace of mind and security. Also, with my American Express gift card... I don't have to worry about people getting my credit card info and using it past the limit i have set and I can use it when i travel. Stay away from the strangles of the BOA!

    little lolli 3/17/10 9:20PM

  • Are you having someone make "courtesy calls" to customers in order to sign them up for a credit information service?

    I suspected a scam so I hung up on the lady.

    Whether it is a scam or not, I did find the call to be annoying as I was being solicited for a service for which I have no need or interest. If this "courtesy call" was truly intended to make a good impression on me as a bank customer, it had just the opposite effect.

    Anonymous 3/17/10 9:04AM

  • I had ordered checks via a web based company and the checkes were delivered to my home. they were also stolen from my home. So I tried Bank of America (BA) to order checks but have it deliver to the branch (as a secure location) and I would pick it up from there. No such option. BA will not deliver their own checks to the branches. So much for "Personal Banking" logo they push. I am speaking of a package once every 6-8 months, not a weekly delivery, they probably get more junk mail then that. They probably have their employees order catalog items and have it shipped to the branch (because they work there) for them. Options were, get a PO Box (for something I use once every 6-8 months?). Get it delievered somewhere else. I happen to live in a descent neighboorhod and this just moves the problem to a different location and not solve the problem. There are many elderly people out there that are not online savy and preferr the personal touch; not going to get it at BA. When I told them I would look for another bank they said "Is there anything else I can do for you today?" Not a clue of what is going on. You are close to loosing a customer you've had for over 30 years and all I get is the robotic response... Stay away from the BIG BANKS.

    GG 3/16/10 11:47AM

  • I had an issue with my home owners this year and after I received my premium statement I contacted my broker to adjust a $40.00 issue. I than received a Premium statement acknowledging the $40.00 credit which I know BOA received because the recieved the first premium statement, but I call them anyway just to be safe because they were predicting my escrow to be short and this would actually make my escrow reduced. When I called I spoke to a rep who said ok we will have to do a new escrow analysis which will reduce your escrow. When I asked if they had paid the home owners yet I was told no and that he was making the necessary adjustments for payment less the $40 credit. This was in February in March I notice in my escrow that there were no adjustments made and now the escrow was showing a shortage becuase they overpaid the home owners! When I contacted BOA they apologized but said they had sent full payment and the check was cashed, when I explained I had called 4 weeks ago so this problem didnt happen and now here we are, the rep said I will contact the ins co and get back to you. To date I have heard nothing, they over paid my home owners even though I contacted them and they recieved the premium credit statement, sounds to me they did this purposely so the escrow would be short and my mortgage payment would go up! what is wrong with this bank I am a good customer I expect good customer service!!

    Homeowner 3/16/10 8:57AM

  • Dear Sir or Madame:
    I am writing this email in response to the deplorable "customer service" I received this afternoon from an employee of Bank of America.
    To preface the situation, I thought that I had not received a mortgage statement this month, and spoke with Tony on March 13th, who assured me that it was not a problem, that I could pay my bill at any Bank of America Branch.
    I was relieved, since I did not want to pay the penalty. I looked up branches online, and found 1 in Dover, DE. I drove there today, only to find there was not a branch at that address.
    In order to save time, since I did not have a computer with me, I called customer service and waited approximately 15 minutes when Chonda (spelling) answered. I explained that there was not a branch at that location, and that I really wanted to pay my bill so as to avoid the penalty.
    She told me that all of the branches were ATM's in Dover, but there was a location in Greenwood, DE. I told her that I did not know where that was, and was told that I should have planned ahead to avoid the penalty! Also I asked if I could mail it today, with Bank of America knowing that I tried to pay at a branch. I was told that I would still pay the penalty that it would be late. Correct, but I was told that I could pay at a branch. I had to ask for the address. I was given 600 E. Market St., Greenwood, DE. That address was approximately 27 miles from my location.
    I decided to take the drive, grateful that I could pay my bill without paying the penalty. After driving around for approximately 40 minutes, I found a Discovery Bank (502 East Market St). I asked at that bank where the Bank of America was, and was told there was an ATM at the Royal Farms next door.
    My problem is why would a "customer service" representative direct me to an ATM, when she clearly knew that I needed a branch office to pay my bill? I find her advice deplorable!
    I resent having to drive almost 60 miles away for no reason, the gas expense, and my time involved. Most importantly though, I resent being told that I should have planned ahead! That comment was completely uncalled for.
    I have spent 5 years dealing directly with the public as a manager in retail, and the last 11 indirectly with the public. I have often thought to myself that individuals should have planned accordingly, but would never choose to use those words. My philosophy has always been that the customer is always right. In this situation, I was reaching out for help, only to have been basically told off.
    I am not sure that I could still pay my bill by credit card, to avoid the penalty, but I will call customer service again to find out. I am hoping that I speak to Tony again, as he was tremendously helpful and polite! He should be commended for his work! As for Chonda (spelling), she may be better suited in a position that does not directly deal with the public. Her skills are poor at best.
    I typically do not write these type of emails/letters, but I was outraged by the service that I received today.

    Sincerely,

    Elyse A. Warns

    eaw061@verizon.net 3/15/10 3:30PM

  • After dealing with boa I now know why the needed a bailout...

    Flusterd 3/15/10 8:39AM

  • I guess you have a better chance of hitting the lottery.Then getting a fair an honest answer from Blank of America. {I mean Bank}.Still havent got ANYONE to return a call.About this camper problem. Which means they fail to show any regards for anyone besides themselfs.They got our money thats all they cared about.WE are still without a useable camper an missing personal effects. [but well did get a free pair of dirty womens panties]complements of Alcar Towing that wasnt there when it left by property. We can still feel the hands of Bank of America,as THEY hold us down to let their sub companys rape us.Payment is soon due on our 23foot,5500lb planter.I think this is the largest one in Nashville.Maybe we need to call the press an see if we can get some kinda prize, like they do for Christmas lites?

    Loco 3/14/10 11:14AM

  • Over the last month, Bank of America has made my life miserable four times. I earn a good living, but BoA seems to be designed specifically to defraud its customers. In my case, they reordered my transactions and delayed recognition of a transfer in order to induce a cascade of overdraft fees. Next, they did the same to my wife. Then I went to Canada and they blocked my debit card (I've used it before in Canada with no problem). Consequently, I used it as a visa. When I returned, they reneged on the visa transactions they had approved while I was there (I had thousands of dollars in the bank at that time). This forced me to contact the merchants involved and repair the situation. Pissed off with them, I went to a credit union to open a checking account in hopes of dumping BoA and the credit union told me that BoA had reported me for bouncing checks (which I had not done). They reported the overdrafts they caused by manipulation the account as check bounces. BoA entraps its customers into a cycle of abuse. They are like spouse batters. Stay away from them.

    skellydubhuidhe 3/12/10 10:41PM

  • Due to an illness I fell behind in my camper payment.On feb 25 my camper was picked up.On march 3 I was able to make full payment.BOA falled to contact the repo folks.To which my camper was sent off to be sold in another state. Now plz remeber on the 3rd payment was in full. Today is march 12 I just got my camper back. The repo folks striped the inside of my camper,sleeped in it. Kicked the skylite out, pryed the door opened.Took all my personal property out and kept the good stuff, An released the rest to me an my wife. The fine folks at BOA tell us this is not on them. We need to take it up with the repo folks.The run around we got from BOA is so uncalled for.All they had to do was follow up when THEY got our money.Now we have a camper that we cant use, and still have to pay for it.An some repo folks here in Tenn have our personal property.Did I MENTION THEY SLEEPED IN IT AN LEFT DIRTY WOMENS UNDER WEAR IN IT.Still waiten on a return call from someone. THANKS BANK of AMERICA.You really know how to help folks out. The company who tow the camper is Alcar National Recovery here in Tenn.Fine folks over there.Tear your stuff up steal your stuff, an leave dirty under wear.

    Loco 3/12/10 9:41PM

  • I just got off the phone with BOA that in error took two house payments from my account and I have no funds available. They tell me they know they made the error but it will take 3-5 business days to correct. TALK ABOUT THEFT!

    KATROO360 3/12/10 6:42PM

  • I was a Countrywide home loan customer, and after the mortgage fall-out I found myself a BofA customer. I've never liked this bank, because they nickel and dime their customers, and charge a fee for everything imaginable.

    Well, now they have my home loan, and they sent me a letter telling me that my ARM is adjusting soon, and that perhaps they could help me with a no fee loan modification. So far so good. I call the number on the letter, and am told that they need from me and my partner the last two years tax returns (Federal and State), bank statements from both of us, w-2's, pay stubs, and a profit loss form. I fax them over 70 pages of documents. Then I hear nothing form them for weeks. I finally call the office, to be told that my papers have been turned over to a processor. After a few more weeks without a word, I contact the processor and he bluntly tells me that some documents were missing (he couldn't tell me which) so he nixed the modification. I would have to start over again! He said "I'm sure someone must have contacted you!" NOT!

    Now the original person I spoke with, and faxed all the documents to, will not answer his phone, return phone calls or e-mails! I found out the name of his supervisor, who also did not return my call!

    I found everyone I spoke to in the loan modification department unprofessional, unhelpful, unresponsive, and apathetic. Just miserable customer service!

    Anonymous 3/12/10 5:49PM

  • Bank Of America has sat on the approval on our home for many weeks, we keep getting that they were waiting for underwritting. We are going to lose the sell of our home because they are taking to long to close the deal. Bank of America does not care how there slow they are in closing mortgages. Very bad bank. Stay away from bank of america.

    brianwalkertown 3/10/10 7:31PM

  • No common courtesy. I was hung up on mid sentence while explaining how these cards promise to go to bat for you if you have been wronged [while installing a new headliner on my 1981 Delorean the installer put the very small and only windows down in 98 degree heat.I had told him to please not park in the sun as the dash boards and rest of the interior easily crack at high temps. After opening these tiny vent windows he proceded to slam the passenger door so hard that it would no longer go up straight because it was now knocked of it's track] Too bad if they did what they were hired to do and if they screwed something else up along the way said the credit card people oh well. Nothing was done and I still had to pay the $500 credit card bill for the headliner. And pay a fortune to have the door taken apart and window put back evenly on track.Credit cards will not help you when wronged. And as far as standing behind you [ever heard the word shafted?].

    Anonymous 3/10/10 7:31PM

  • We were not notified when BAC closed the branch office in Cedar City. We put the mortgage payments into the slot in the door on Dec. 3, as per instructions when no one was in the office. We then left the country for two weeks and thought all was well. When we returned, we were inundated with demanding phone calls re our mortgage not being paid. We went to the branch office again, and noticed that there was a small sign in the upper right hand side of the door stating the office was closed. This sign was mostly obscured by a blind--not noticible unless a person was looking for it. BAC will not return our checks nor give us credit for the "late" payment. The customer service representatives have all been very rude and abrupt (except Napoleon in Texas) The most rude one was calling from India and didn't speak English well enough for me to understand him. He was especially rude when I kept asking him to repeat. Finally he hung up on me. The "late" payments were not our fault, and we don't think we should have to pay the late fees. We had an attorney write a letter to the customer service department, but the letter has so far been ignored. He thinks we have a good case.

    Carole 3/10/10 11:37AM

  • B of A REFUSES to make itself accessible to its' clients

    Try mailing something to B of A or try sending an e-mail requesting something.

    TERRIBLE customer relations - just awful!

    Anonymous 3/8/10 4:11PM

  • It's been a living hell trying to get a loan modification through BofA....Every time I call, I am on hold for at least a hour or so. If my call is answered, they tell me things are being processed and I am told to call back weekly for further updates. I've been calling every week now since November and nothing has changed. Something needs to be done because I know I'm not the only one out there trying desperately to save my home. It all seems like a big joke and it's unfair to be treated so horribly.

    Rita 3/8/10 3:55AM

  • HORRIBLE, HORRIBLE customer service!! I had requested a year-end statement in January. When I called the person I spoke with said that wasn't necessary because I spent over a certain amount and they would be sending them out anyone to people in my status. She said they'd go out middle of Feb. and that if I requested one, that I would have to pay for it. Obviously, I opted just to wait for the free one. Well, today is March 6 and after calling yesterday to find out where it was - no one knew what I was talking about and said I'd have to order one that would take 3 weeks!! This has completely held up my accountant and we need that info. to complete my taxes. I needed my refund by the end of March for some big purchases I had planned. What's almost as upsetting is the total lack of caring or concern from the customer service people. They could really care less and bounced me around to THREE different account managers until I was in tears begging to speak to a supervisor. After being on hold for 10 min., she returns to say someone would have to call me back and that it would probably be on Mon. I would be the farm that no one will call me back at all.
    I absolutely hate this bank and am moving all of my accounts and mortgage elsewhere!

    sc10211975 3/6/10 1:04PM

  • Addendum to my last message, this time addressed to former Countrywide members converted with no personal input to BOA Home Loans: (1) I think most of us will agree that Countrywide was a great company to deal with. Payment notifications were sent out in a timely manner, and ones ability to reach one of their agents was for the most part easy. Now comes the BOA Gestapo making 'new rules'. One you may have noticed of late is a sizable increase in your mortgage payment. Do yourselves a favor: Contact your home- owners insurance provider, and take a close look in their rate changes along with any changes in your local city/county taxes if bundled in your mortgage. What you will quickly notice is that actual costs and BOA's increase to your mortgage payment are unable to be justified. Looking further on your statement you will see an expense called "reserve requirement" which depending on the amount of your loan could range from $40 to thousands on up. People listen closely: While this charge is allowed by Federal laws, it IS NOT a mandated law; i.e. it may be declined. The result if you pay this fee: You are enabling BOA to use your money for free while loaning it out at a profit. Just how many of you comfortable with financial rape? When the dust settles, we never even got kissed... Americans, wake up!! Do your homework, learn, and have the guts to voice your opinion. If not, I might suggest reading the book "1984" by George Orwell.

    Barry K. Nunnally 3/5/10 7:32PM

  • Have read other comments and there seems to be a common theme: BOA insulates themselves to the point of being incapable of conducting business. Call and you have to play "5,000 questions" with the voice prompts {which never have an option for what you want to do}, and once you reach someone there is only a 1 in 10 chance it will be someone coherent. Whomever was overseeing the BOA merger with Countrywide should be fired; there has been no communication since them, and their agents couldn't find water if they fell out of a boat. Great change is in my future: New mortgage in the works, and soon to close checking & savings accounts, and canceling Visa (2) cards. Feel like talking to a brick wall? Call their customer service department; talk to three and get three different answers. BOA wont have to worry about the economy taking them down, their downfall will be from internal causes.

    Barry K. Nunnally 3/5/10 2:53PM

  • bad bad bad a csr told me i had a 30 floating period to make a payment do to the sale of my home. was this true? NO the property sold and the loan was paid off 7 days after the payment was due! Now its on my credit report LATE MORGAGE payment this is a line i have heard several times just to make you happy and get u off the phone no more BS BOA!!!!

    Anonymous 3/4/10 4:00PM

  • I have been with BoA for years now. I've had a couple of problems, but they were all easily fixed. Now, I have some transactions on my account that I know for a fact I didn't make, which cause me to have a negative balance. First, it took me forever to find a phone number for them (I shouldn't have to be going through Google for it). Second, it took forever to navigate the menu (pressing 0 or saying 'associate' doesn't work in the main menu). Third, when I was finally about to come in contact with a person, the phone disconnects. I have tried 4 times with my cell phone and house phone, to no avail. If my identity has been stolen, I want to be able to fix it. Its very frustrating...

    Anonymous 3/4/10 7:35AM

  • YOUR ATMS SUCK!!! I went to a Valero last night to withdraw money. I am not a BOA customer but I used the ATM, which it said I could do...The machine said "this machine cannot dispense your cash, your account will not be debited". SoI waited until the machine cleared off again, grabbed my receipt and went to another ATM down the strees. When I got there and used the ATM it told me I didnt have and money!! I went back to the ATM and called the number and could not get through after an hour on the phone. Your automated machine does not respond when I press buttons although it gives you different options for each button pushed. I had to come to your website to find yet another customer service and wait for them to transfer me a hundred times until I get to to the right dept. This is terrible customer service and bad business relations and I hope this can be resolved TODAY BECAUSE i NEED MY MONEY. BOA YOU SUCK!!!

    TOYA 3/4/10 4:32AM

  • Gotta love BoA. I can't reach a service representative--thought they were 24/7. They were to release funds from a deposit at 5:00 today. I secured part of it this morning, after spending 35 minutes in the bank. The rest was to be released, as they told me, at 5:00. It was not. Now I'm going to receive a letter in the mail??? I just want my money released. Longing for our old Credit Union!

    Anonymous 3/4/10 12:03AM

  • I was just hung up on by b of a THREE times! twice by the automated speaker!
    I'm a fairly patient person but this disregard to handle bank of america's own clients.... it's not going to help maintain your business

    Anonymous 3/2/10 11:22AM

  • this system is really in need of some attention?

    I am trying to be polite here? but the b of a system is so poor and I am so frustrated that I am considering pulling all my banking from b of a and going else ware? I have been w this bank for decades?

    My company is all w same? I had my parents trust w same? I have never missed a payment on anything?I am guessing that I have plowed at least 20 million dollars through this institution?

    I am UPSET!!!

    I would like to talk to a person?

    I would like to let this company know that I am receiving bad service?

    If there is not some progress made I intend to go to my representatives, local, regional, and national? the local news sources? anyone who I think can get the banks attention!!!



    brian alfred murphy 3/2/10 10:30AM

  • I just closed my account. I had to hold for over 10 minutes to reach someone, but that's nothing compared to last time: 53 minutes. No more stupid fees, in exchange for which I receive nothing. Hooray!

    anon 3/1/10 1:04PM

  • Bank of America ia a exasperating company to reach. Every month I have trouble trying to make my online payments.
    Today I waited online for over an hour trying to get someone to help me.
    I finally talked to two different people at two different numbers and neither one could solve the online banking problem.

    It is a nightmare.

    lou50w 3/1/10 11:32AM

  • I am anon of 26.2.10 (UK) and can state NO ONE from this outfit has had the decency to respond to any of my faxes, emails or tele/calls. Is it any surprise the world of finance is in a mess, just a pity all of us poor soles are having to bail them out ! If anyone does have a contact number for me to obtain an resinstatement figure, I would be very grateful. Very unhappy customer who wishes I had taken my business elsewhere !!!!

    Anonymous 3/1/10 6:26AM

  • Refinancing my home with BOA was simply a NIGHTMARE. BOA LOST all of my personal information and did NOT notify me until over a month later. They initially lied stating they had found it and then when my loan was not being processed, rescinded that and stated they in fact could not locate my personal files. In fact, I was the person who spent 3 hours with Fed Ex locating the package and who signed for it. After giving them the information, they still COULD NOT locate my package.

    In this age when stolen identities are rampant, the people I spoke with had a callous attitude and did not take direct responsibility.

    PLEASE BE EXTREMELY CAREFUL

    DTW 2/27/10 12:25PM

  • I wanted to report email abuse....I get emails saying my on line banking needs verifying, send info. I don't have a account, so I can't get to a associate. Very annoying to be asked over & over for my banking info.

    jjorii 2/27/10 12:00PM

  • I'm a 10 year plus customer of BOA and within the last 2 years they have succeeded in driving me to Sun Trust.
    Last couple of calls with so called "customer service" were horrible. I was asked to identify myself with my DL# - When I said I did not have it, the rep LAUGHED at me for not knowing it by heart. I asked to speak to her manager who "LAUGHED also". This was after waiting 53 minutes to get to speak to someone. WHen threatening to take my account elsewhere... they said....OK. Whatever, see ya later BOA, I'll take my 800 credit rating, mortgage, savings, and EVERYTHING else to Suntrust and NEVER come back. I'll also share stories of my horrible service with your clowns for at least a year or with 200 reputable people in hopes that they will do the same a SINK your SHI**Y company.

    David 2/27/10 6:13AM

  • NO matter what you do you have to talk to a machine that just continues to ask the same thing over and over. If it is the intent to do this in the future you won't hear from me. Machines do not replace people even though you think you are helping us you are not. It is very bad business to keep people on the line for 45 minutes and get no where and when the transfer comes thru it is then a problem with the connection. This is the worst experience with any bank I have had and I won't put up with it.

    Anonymous 2/26/10 2:25PM

  • I have repeatedly tried to contact them about a reinstatement figure, sent three URGENT faxes, emails etc etc + no one has the courtesy of getting back to us. I have called 866 653 6183 so many times + have waited 30/40 + 50 minutes before the line cuts off (not to mention the cost as I'm ringing from England) Does anyone know how to get an email/fax or even speak to a human being and not an automated answer service ? It is as if they want us to loose our home !!!!

    Anonymous 2/26/10 5:26AM

  • Bank of America sucks! I have repeatedly tried to get the pmi off my property and they refuse to help me. I have credit cards, accounts and mortgages with them and they don't care. I am changing banks asap!

    anon 2/24/10 2:42PM

  • i have had a contract to purchase a condo in forclosure since aug 09 and the last person i spoke with at BOA said we dont care. this is the bank that needed a bailout with taxpayers money and are in no hurry to get rid of their toxic assets

    Anonymous 2/23/10 1:04PM

  • Homeowners beware....If you are trying to work with Bank of America on a loan modification, be very careful..they will lie to you and send you loan modificaiton papers and tell you to send money back, which is for you first payment...then guess what they do...they foreclose anyway and you lose your house and still have to pay the loan off. They just want everyone to think they are working for you. They only do what benefits them.

    Anonymous 2/22/10 11:25AM

  • My unbelievable experience trying to refinanace my existing loan with BOA is worth noting if you are in good standing without credit problems. Bank of America said only people with credit problems are being prioritized currently and my loan was passed across the country for 3 MONTHS before I bailed out and went with a local bank. The poor service was such a hassle that I contacted the CEO's office where they assign a person to resoleve issues, like the incredibly low home apprasial (50% of a authentic apprasial), they said they were dircted to low ball apprasials and they excusses never ended. One loan officer took weeks to complete the application process and even told me he had diahrrea when he did not return call, he told me since I was a nurse I should understand! I thought I was on a hidden camera and this crazy senerio had been crated to see if I could take it. When the CEO's office failed to assist, I googled him and found he had lost his job. No wonder nobody was responding. I had a refi in 30 days with a local bank, no problems. BEWARE OF BANK OF AMERICA!

    Anonymous 2/22/10 7:43AM

  • In the fall of 2009 I applied for a mortgage modification, under the HOH "program" , "joke" ah....
    to date BoA appears to have placed flood and H.O. ins. paid taxes and escrowed same, doubling my monthly payment...I had already paid the insurances and sent them copies of the declaration pages,and mailed a prop.tax check ,when I got my monthly statement , and discovered the CHANGE-WITHOUT NOTICE.NO phone call of dozens got more than "...payment address...pay on line?...return-main menu...'automated system out'/click.
    IT LOOKS TO ME AS IF BOA HAS A DIABOLICAL SCHEME TO FORCE LOW INCOME MORTGAGE HOLDERS INTO FORECLOSURES SO THAT BOA CAN CHEAPLY ACQUIRE RESIDENTIAL PROPERTIES AT 1/4 TO 1/3 OF THEIR REAL MARKET VALUES!

    ESCREWD 2/20/10 7:29PM

  • 1 year ago, I lost my job.Unemployed for 6 months, I continued to make mortgage payments for 3 months more. I secured a position, in June. It was 750 miles away from my home and children. I lived out of a suitcase, sleeping on a couch or floor, to work to maintain my family in our home. I kept in contact with country wide (BOA) monthly to try and set up payments twice a month to get caught up. The end of July, recieving a full paycheck I was ready to submit 2 mortgage payments a month. In September BOA sent my payment back to me.;..and wanted to place me on this program to help me "not lose my home"...2 times a month, while living out of a suitcase, working away from my children, I kept in contact with BOA to get back on track. December they told me my home was going to be sold on January 21st. As I contacted them via phone, they told me to not worry, it would not be sold because it had not been reviewed for the Obama plan yet. Today they told me OH...yes...it was sold on the 21st of January... I agree...there is no Obama plan ..it is a scam...to take property. I do not believe in this Obama plan...I have slept on a couch for 8 months, working away from my family to keep my home and I was given a lie. Had I been able to make double payments in September, I would have been caught up now. Why bother trying....It is a farce...and was lied to consistantly.

    Nancy 2/19/10 1:24PM

  • Just imagine all the bad things one human could convey about another (company) and pretend I just wrote them about BOA.

    This company needs to FAIL. Please, USA, don't bail them out when they do fail. Let them rot in the street.

    boasucks 2/19/10 12:41PM

  • This bank is so compartmentalized, that there are escalation departments for each department that does not know how to assist. Of course the escalation departments are not in communication with each other, so they too are of little help. The end result of this design is an impenetrable wall that discourages customers rather than provide any support whatsoever. The only reason I have any dealings with this substandard company is because it bought my loan from Countrywide.

    Litig8x 2/19/10 12:07PM

  • I called BOA to discuss a more workable monthly minimum payment on my credit card as I have been unemployed for a year. Imagine my surprise as I was told by a Finance Department representative that I didn't qualify for a payment reduction because I didn't have the proper INCOME as it relates to my debts!! Helllllooooo - I have been unemployed for a year - except for unemployment insurance, I have no income at this time! I mentioned that my mortgage was with them also and I have never been late on that - but that didn't mean squat. Hid behind something about banking regulations. It would be my advice to pay off ALL BOA accounts you may have ASAP as these folks are not interested in working with you in any way. Shameful approach. My situation will improve over time and when it does, I will not soon forget my treatment by BOA. I wonder if any of their 'top brass' read any of these posts or even care? Again, do whatever you have to do to pay off and close any all BOA accounts you may have!

    Anonymous 2/19/10 12:06PM

  • I am a real estate agent who has closed the sale of a property that you have a mortgage on. We closed Feb. 8, requested a loan payoff from you on Feb 4. Today is Feb 18 and we still have no payoff. The money has been available to wire to you since Feb 8. Interest on your end is still accumulating on your end. This is very frustrating. We have called numerous times and have been told that a payoff will be faxed within the hour, the payoff will be faxed in 2-24 hours, the payoff will be faxed 2-5 days. WHAT IS THE DEAL!!!!!!!!!!!!!!!!!!!!!!!

    BRAD MARTINDALE
    Real Estate Broker

    Anonymous 2/18/10 8:57AM

  • I hope someone actually reads these comments and uses them to try to improve customer service and the BOA system. We have been trying to get a payoff for 2 weeks. The property has been sold and we want to wire the payoff. We are constantly told it will take 24 to 48 hours and it is now 2 weeks and we still don't have it. Each day is costing interest. In this day and age, why would it take anyone more than 15 minutes to get out a payoff. You would think they would want their money!

    Anonymous 2/18/10 8:24AM

  • I have been a member of Bank of America for 3 yrs now. until this last year I did not have any major complaints. However since the first of the year the Sioux city, Iowa branch is impossible to get ahold of. I call the local branch and get switiched to tthe call center (big help that isn't) I was looking for a deposit and after 31 attemps to contact my local bank the call center said there was NOTHING they could do. WOW like I didn't know that already. The next day I tried 40 time still no answer at the local branch. My deposit is NOW 6 days from not being posted. and no resolution. I am done with the so called "nationa largest and best bank>

    Mindy 2/17/10 12:13PM

  • What service????
    What support????

    There was none of the above.

    I called both numbers and waited for over 35 minutes....just listening to music....no one ever came on the line.

    It is noteworthy here to know that I am calling because I have yet to receive a mortgage interest statement for the IRS....an item that by law should have reached me by Jan 31 and it is presently Feb 16.

    Also attempted other options on the website....none of those worked either.



    Anonymous 2/16/10 5:57PM

  • I really hope people read these comments! B of A is such a terrible bank! I hate the customer service! They are rude and unwilling to help. I have been a customer since 2003 and I will be closing my accounts with them and hopefully never deal with them again! I have only been treated nicely a few times that I have called and it's just not worth dealing with the rude staff that they have. The customer service rep that i spoke to today refused to transfer me to a supervisor! This bank is totally not worth the stress.

    teresa 2/16/10 12:50PM

  • I have been trying for months to speak with a person at at the 203(k) draw administration office. Repeated messages and fax attempts have gone unanswered. I am a rehab consultant and deal with many large banking instituitions and have never have had problems with anybody else. B of A's ineptitude in this process has left both myself and the borrower in the lurch!! B of A needs to get it's act together!!!

    Anonymous 2/16/10 10:38AM

  • I have also been getting the run around regarding the mortgage loan modification. I have been calling for six months twice a month and I keep getting the " your case has been assigned to joe blo" but still no action . last time I called they lied and said that I just called last month for the first time .
    Bof A is a liar and Obama is a liar , there is no Obama loan modification it is just another lie .
    All of the TARP money went to satisfy Saudi financiers, pay off hedge funds and to prop up debts to China, A President of the US is just the banking system's puppet

    Anonymous 2/15/10 1:38PM

  • I was calling to get information on the reward points and because I did not have my acct number, I was hung up on by the automated machine. How rude. I was going to do a check transfer for 8000.00 but since I read all the comments on this page, I think I will just take my business elswhere. I don't need this grief, too bad for them. I wonder if anyone is actually reading these comments and will do something about it!!! Probably not!

    EsterCB 2/12/10 10:04AM

  • Customer Service is ridiculous!! I was on hold forever trying to speak to a REAL PERSON trying to get an answer to one simple question. It would be great to bank with someone who was actually paying people to answer the phone instead of a machine. The bank and the customers would both win in the long run, not to mention the people who would have an opportunity for employment. I will have another institution to give my money to ASAP!!!

    vicki 2/12/10 8:23AM

  • I had paid off two credit cards in December but the Oct/Nov balances still appeared on my credit reports. I sent emails to the two, BoA and Chase. I asked them to tell me the frequency they update information with Reporting Agencies. After 4 back and forth emails with B of A the best I got was we update periodically. CHASE....one email and the response....I (the rep) contacted all three bureaus and corrected your account to reflect a zero balance! B of A was all scripted nonsense which never addressed my inquiry!

    Anonymous 2/11/10 4:41AM

  • i just closed my account,they hit me for 8 35.00 fees? and a 14.00 atms fee,in less than one , week,...they would not reverse any charge as they showed me where their computer,made sence? no, i went to two bank location to try to fight this but,they,are all so well vs in explaining how the customer is always wrong $1.19 ampm fee,35.00. well i'm out over 1800 since i've bank with bofa,would not ever bank with them again...

    nsf 2/10/10 1:25PM

  • I am extremely frustrated with my experience with Bank of America, we have been getting the run around since October with a home modification request. They do not allow you to talk directly with the person handling your case. They tell you they will email that person to have them call you, but the call never comes. We are about to give up and just refinance with anyone but Bank of America or sell the house. Either way they will lose out on our loan. Kathy Viviano

    kssv1965 2/10/10 9:26AM

  • Bank of America has horrible customer service. The reps are incompetent and unwilling to help. Their way to solve a problem is to transfer you to multiple reps and your issue does not get resolved. In the end you end up frustrated and angry. If you are considering Bank of America-DON'T DO IT!

    sr112 2/10/10 9:12AM

  • Ihave been a customer for BofA since 1997 and had a home loan with Country Wide when BofA took over my loan,they sent me a payment coupon with ZERO DOLLARS. I thought I dont have to pay anthing this month. Even though I did pay they applied this as Misc Payment and after that all the trouble started. I have been reported to credit agencies with late payment.I try to get this fix for months and months still they have not resolve my issue.I have requested a copy of their coupon with which I had paid my payment and its the bank mistake they are still looking for this taking not mistake on their part. I hope to report this with the CA Attorney General's Office (Dept. of Corporations) and the Comptroller of the Currency Administrator of National Banks.
    So ppl be carefull when doing bussiness with this bank.

    None 2/9/10 7:40AM

  • I have had many bad experiences with Bank of America. If Countrywide had not failed I would not have anything to do with this company.

    ratterrier 2/8/10 11:13AM

  • Had to deal with their call center again. As usual it was another bad experience. Reps hide behind voice mail. The voice mail makes it hard to talk to get a pulse. I hate to call them, and they count on that. When I did get a rep, they were useless. Rather then suggest something to solve my problem, they started quoting me fees for check copies I should have gotten for free. Their customer service continues to be an abomination.
    Beware of fee traps.

    Anonymous 2/7/10 11:27PM

  • I was on hold with Bank of America on three separate occasions today, once for 48 minutes, once for 56 minutes and once for 20 minutes....this is the worst system and a broken customer service ethic.

    PhilD 2/6/10 4:29PM

  • This is a company who has lost site of the reason they are able to stay open the customer . I will never deal wit this bank again they suck!

    Anonymous 2/4/10 10:55AM

  • As a real estate agent working to sell Bank of America properties, I have never had such poor communication from any other bank. It is overwhelming a horrible experience that 99% of the agents dealing with them have had. I would compare selling their property to one that has a leaking oil tank sitting on top of a toxic dump! It is such a toxic situation that my colleagues would best serve their buyer clients by NOT SELLING a Bank of America mtged property!!!!!

    mdibdeals 2/4/10 9:41AM

  • Ever since my Mortgage was transferred to BOC the BOA and Countrywide merged company, my payments have been going into a black hole. I send them in, they cash them then dont credit my account. I call them, "you need credit inquirys, oh yes we have your payment", still never posts.

    What a group of idiots! Cant understand the basics, I send the payment you cash it, THEN POST TO MY ACCOUNT.

    Anonymous 2/2/10 3:06PM

  • We made our regular November mortgage payment. BofA incorrectly coded our $1309 payment as $309 and three months and TEN phone calls and three faxs showing the correct debit to our checking account later - still has not found the additional $1000 which our bank sent to their adjustments department.

    I have spent at least 20 hours on the phone without resolution (18 hours of which was waiting on hold to get to the payment research department after I reexplained the problem to the customer service department.

    I have been promised a call back at least five times and NEVER received a single call back.

    This is the worst customers service I have ever experienced in my life.

    Anonymous 2/1/10 2:03PM

  • Bank of America FROZE both my personal and business bank accounts for redepositing a bad check. The problem is that the check cleared the second time it was deposited. They never apologized for it and while I was trying to explain my problem I was told "We've frozen your accounts, there is nothing you can do about it, we will mail you a check in 4 to 6 weeks." This is insane! They wouldn't even let me speak with a supervisor until I told them "My lawyer told me to..." Once a lawsuit was mentioned they were willing to fix it, but not apologize for making a mistake!

    psychotoad 2/1/10 1:48PM

  • DO NOT BANK W/ Bank of America!!!! My Mortgage was recently sold to them, and I have NEVER, in 10 years of paying mortgage payments had such poor customer service!!! I have been trying to set up weekly payments for a month, and was informed this morning that it will take another month!!!!! My payments are on time and they treat me this way, how would they treat someone who is a couple days late???? When I try to complain, they tell me that I need to fax or mail my complaint in.....OUTRAGEOUS!!! Everytime I make a weekly payment, they try to charge me $20!!! It's robbery and they are getting away with it!

    Cory 2/1/10 12:25PM

  • Do you have customer service, because its impossible to reach you just because of this trouble I will close my account and look for another bank, which could give me better service.

    Anonymous 2/1/10 11:54AM

  • I have been a B of A customer since 1971 and until recently have always had good service and good experiences. I am also a Realtor and have been through an endless nightmare trying to negotiate a short sale on a former CountryWide loan now owned by BOFA. We have lost 3 capable, motivated buyers because the bank's system for dealing with short sales is the most incompetent mess I have ever been involved in. We just found out that they cancelled our last sent in offer because they were changing to an automated system - AND THEY NEVER BOTHERED TO EVEN TELL US. And I have spent hours today trying to use the system and it won't work. I am about to cancel by 5 B of A accounts and go elsewhere because this bank has gotten too big to work anymore! I wish I could find a name and address of someone in a responsible position to complain to, but that not possible either! Too big, too anonymous, no repsonsibility - pretty soon no customers.

    Sharon Hammond 1/29/10 5:55PM

  • I am consistently amazed at how such a large company can provide such a terrible customer service experience. In fact, just a terrible customer experience all around (since it truly begins before you ever pick up the phone) with their dishonest business practices, excessive fee structure, poor security measures, terrible treatment of customers from their acquired companies, etc.

    This monstrous bank is truly a monster.

    And the exclamation point at the end of my 5+ year abusive relationship with this company as I finally wised up:
    Me: "I am going to close this account, and move all of my assets to Charles Schwab, who despite my small account size has treated me like gold from the moment I signed up."
    Rep: "Well, we own them anyway, so that doesn't make sense."
    Me: "Ma'am, you clearly don't know your own business. Thank you for reinforcing my decision."

    I mean, really? Of course, since I originally opened the account in California, and I now live in Virginia, I can only close the account over the telephone... they use different computer systems in California.

    I deeply regret ever doing business with this company in the first place, and further regret the protracted time it took me to finally just leave.

    Anonymous 1/29/10 3:10PM

  • I have been trying for an hour to talk to a representative. I will be leaving on vacation and want to clear up my credit card before I leave. You have also told me what my balance is, but that's not good enough. I want to pay it OFF.

    I also know that if I don't do this you will charge me a late fee AND I WILL REFUST TO PAY IT.

    blazr88 1/28/10 2:12PM

  • Not matter which of the 800 numbers you get, it still takes 20 -30 minutes of navigation to reach an associate. Even if this is floow-up on an issue that you have been trying to get them to handle for months, you have to start again fromthe beginning each time you call and get a different person.

    By the time I get the paperwork from them to apply for a mortgage modification, due to an income loss of $150,000,I will be foreclosed on.

    They are months behind in sending out the packages, but I bet when I am one day late, they will not be behind in foreclosure processes.

    I will just hope that the Sheriff is too backed up in serving vacate notices.

    I WILL NEVER, EVER, DO BUSINESS WITH BANK OF AMERICA AGAIN. This time it is only because they bought my mortgage.

    Disgusted with Service in NY 1/27/10 3:36PM

  • I have been a Bank of America customer since March of 2009 and had had a less stellar customer service. But having the additional credit gave my family and I a little extra security and having that with a company like Bank of America seemed like a good idea. I have had no late payments to the account, made two large transfers to the account to make sure that it stayed in good standing and have paid the entire balance off three times during the length of the account to make sure to keep the account secure. After paying off the account this month I received two letters from Bank of America that said "Card services take a proactive approach to review our customers' accounts, what that meant was that they have overextended in other area and since my limit was only $2,000 that it was not important to them. After spending considerable time on the phone with D***d a representative of Bank of America, I was informed that yes I was "reviewed" and even though the account looked great that because I had other cards (all of which have less than a quarter of their maxes used) I had to much revolving credit. First that seems a little strange but when I ask D***d to speak to a manager he stated that they do not have any managers. Long story short being canceled for being a good customer was one thing but being lied to by a company that many have trusted for years only vilifies their reputation further. So if you are looking for a company to trust your money to whether in credit services, home loans, or any other capacity just look at the other reviews all over the internet and make an educated decision before you invest with a company that does not have any concerns for the future of their customer and their families well being.

    madmiln 1/27/10 10:36AM

  • I have been dealing with BAC for two months to straighten out their posting errors for my mortgage. In month two I am dealing with the "Payment Research" area. Five different analysts couldn't fix it, or figure it out and the last one argued with me that they were correct. I asked for a manager, got a supervisor and he finally agreed that they were wrong, but would have to talk to the previous analysts to find out why they posted the payments the way they did! I was on hold at least 15-20 minutes with every contact. The supervisor said he would call me back in an hour or so. That was two days ago. In the meantime, my account is still showing penalties that they caused.

    Anonymous 1/26/10 7:34PM

  • I just spent a total of 40 minutes on the phone with Bof A, and got nothing accomplished. I was transferred to 4 different depts. , each not knowing why I was transferred, and me not being told, only to end up with someone who took over 9 minutes tolook up a customer service #. I finally had to go back to work and couldn't wait any longer. I don't know what's happening with Bof A, but it's reputation has become horrible and the service on the phone is a perfect example of the worst possible service!

    Anonymous 1/26/10 3:19PM

  • BOA is impossible to reach. They are the most unprofessional people I have ever dealt with and if you are thinking about a mortgage go ANY WHERE else but don't go with BOA. I have begged them to call me, left many voice mails and sent many emails. They continue to ignore my requests. Every person you talk to tells you something different. I am trying to prevent a foreclosure from happening but they do not care!!

    Disgusted in NC 1/25/10 7:19PM

  • I TOO WAS A COUNTRYWIDE CUSTOMER FOR MANY YEARS...OH HOW I MISS THAT COMPANY. I NEVER ONCE HAD TO ASK MORE THEN ONCE FOR SOMETHING TO BE DONE IT JUST WAS! BOA IS A NIGHTMARE. I HAVE BEEN TRYING TO GET ON MY ONLINE ACCOUNT FOR 4 MONTHS. EVERYTIME I DO WHAT THE MESSAGE ASKS OF ME IT TELLS ME THAT THE SYSTEM IS DOWN TRY AGAIN LATER..HOW MANY TIMES DO I TRY? I TRIED 7 DAYS IN A ROW AT FIRST FINALLY GIVING UP. CALLED BOA ONLY TO GET SENT TO PERSON AFTER PERSON WE CAN NOT SEEM TO GET THEIR HEAD OUT OF THEIR BUTT LONG ENOUGH TO LISTEN TO ME AND SEND TO THE PERSON THAT MIGHT BE ABLE TO HELP ME. BOA USE TO OWN OUR HOME MORTGAGE YEARS AGO I LEFT THEM BECAUSE THE WERE MEAN, RUDE, UNFRIENDLY...GOD HELP ME I GOT STUCK WITH THEM AGAIN!!!!!!!!!!!!!! DON'T USE BOA IF YOU DON'T HAVE TOO!!!

    Anonymous 1/25/10 12:19PM

  • Gee, I thought I was being singled out by BOA. I also had a loan with Countrywide and now Bank of America. I thought CW was bad but BOA is 10 times worse. I was one day late and had never been late and was charged $39.99 and refused to pay it after an unprofessional associate was very rude on the phone. They called me at 8:30 pm one night 5 days before the payment is even due to remind me that I owe them money and make sure I'm not late again. Now I want to get my tax info for mortgage and I refuse to give out my social security number over the internet. I'm planning on calling today and request it by mail and I WILL NOT pay to have this done. What a bunch of BULL...No one calls you back and it seems the only time you can talk with someone is when they nag you to remind you that a payment is due. I know I have a loan and don't need to be reminded!!

    Anonymous 1/21/10 5:30AM

  • My home loan was taken over by B of A in 2009. Tonight I got a call from a debt colloctor saying that my payment was late, 1-19-2010. I told him that I paid my payment and on time with extra. After his call I called my bank to see if my check had been cashed and they told me that it processed and was cashed by B of A on 1-11-2010. I am pissed off I have never been late and always pay over the amount. NOW I have to call B of A , to see what block head didn't do their job, or is this just a way to get a late charge out of me? I will call the fraud deptment at the FBI after I speak with someone at B of A. I sugest that anyone else that has the same issue do the same as to show a trend of abuse. And we bailed this bank out! PISSED in California!

    Chuck 1/19/10 10:19PM

  • i tried contacting them several times every single time you get a recording. my mortgage was bought by countrywide this terribe service!!! no apparent reason my mortgage increase by $200

    Anonymous 1/18/10 5:42PM

  • Bank Of America is the most unprofessional company I've ever been involved with. They bought my mortgage account from CountryWide and send me on-line announcements of the automatic withdrawal. However I can NEVER access any information!!! They now say that my tax info is ready to download and print...but can't get to it. I don't have an account number which they require no matter which site I go to. If I call a recording immediately asks for my SS #. I'm not giving that out on the phone...to a recording yet! This co. makes contact with them impossible. I HATE DOING BUSINESS WITH THIS COMPANY! I am stuck with them, but am SO frustrated and angry.

    Frustrated
    1/17/10

    Anonymous 1/17/10 8:44PM

  • I closed my account after years with BOA,all that tarp and they turned around and raised my intrest rate?,plus they used the tarp to pay out bonus's to the employees who melted the system. And oh they refuse to lend any money,personally we know several small business that have been turned down,,,GO LOCAL!!!!

    John 1/14/10 6:32AM

  • BOA was totaly unresponsive re: a billing dispute. Althought it took a lot of effort, the company with which I had the billing dispute recognised the error and corrected it. BOA, who was at fault in the billing error did nothing to rectify the problem. How many future transactions do you think I will be having with BOA?

    Pistol 1/12/10 6:31PM

  • I am absolutely FED UP with B of A's DISGUSTING company ethics!!! I am a struggling college student and in the past week they have charged me 4 overdraft fees and another overdraft fee for having a negative balance for more than 5 days... HOW DO YOU EXPECT ME TO CATCH UP IF YOU KEEP CHARGING ME!!!?? I tried calling and explaining my story and they did NOTHING!!! You might get a hold of someone but they prob. will give you more bad news!! F OFF B of A!!

    Anonymous 1/9/10 2:51PM

  • In case anyone else wants to get a hold of someone at Bank of America that can actually do something, this site has got the corporate phone number plus a few other goodies. The names/positions may be outdated, but the phone # works.

    http://consumerist.com/2008/10/reach-bank-of-america-executive-customer-relations.html

    These people are sooooo crooked and they know it. To that a-hole "MrMakeItHappen" who earlier said "you signed the papers, you should know"...I hope you enjoy burning in hell. It's one thing to be a corporate slave and another to be a heartless corporate supporter. These days, contracts have become way too out of hand. Whatever happened to a hand shake? Contracts are made longer and longer to discourage people from reading EVERYTHING.

    Me, personally, I'm just pissed off about Overdraft Charges. I called today and they the manager I spoke to ADMITTED that they "SCRAMBLE" up the transactions and "that's ok because it's consistent" BS!!!!!!! When you "scramble" transactions so that I have to pay 5 overdraft fees instead of 1 that's called fraud. I personally will be bothering who ever I can at the corporate offices till I either get my money back or they send me packing to another bank. Not that any other bank is any better, I know they're all frauds, but at least I can make them share my frustration one move at a time.

    Anonymous 1/6/10 6:52PM

  • Bank of America is HORRIBLE. YOu can NEVER get a live person. They don't call you back. They don't pay any attention to what you tell them. I owe them -0- and have a healthy balance, so I get NO attention.

    Anonymous 1/6/10 7:24AM

  • Our payment on the mortgage BofA inherited from the user-friendly Countrywide, is due on the 1st of month, with 15 day grace. (She had an automatic setup to pay from our CU two days after our 1st of month money came in.) So on Saturday, Jan 2, my wife receives the call that we are late and will we make a payment now with late charge too. So now after about five hours on the phone talking to people who must have an IQ of 13, maybe it's settled and maybe not. Why not go to a bank branch instead of this phone nonsense? Because you cannot deal with a mortgage at a bank branch, that's why. Like everyone else says: the very worst imaginable systems and responses.

    Fedup 1/5/10 8:13PM

  • We bought the house and got our loan from United Community Bank, after more then year the loan was sold to Bank of America. We’ve been making payments to BAC since June 200, always wayyyyyyyy before the due time. In November we received the phone call that we are late on the payment, I went on line and checked my personal acc. It was showing that BAC deposit the check on October 30 (payment for November), but they have been telling us that we did not pay. Then they said they have some problem with the new system ble ble ble. I fax them copy of every check with the deposit date since June, and they said it will take about two weeks for them to find it. I said I will go to my bank and dispute the check they “already” cashed now missing the money. And the miracle happed after when I told them I will have the police involved, they find my payment…..now they sending me some letters that I have been paying and charging me $5 each, I don’t know what to do yet, or were to call…..stay AWAY from this Bank
    M.F

    M.F. 1/5/10 12:50PM

  • I took out a loan with B of A 3 years ago and had not had a late payment until recently. I was 3 days late and paid the late charge because it was my fault, but I am now being charged $.25 a month on the late charge, they now say it is a part of my loan so I have to pay the interest on the late charge. I have been lied to by B of A every step of the way and I would tell anyone who wants to do business with B of A think twice about it. They are not customer service oriented and they lie!!!! PL

    Anonymous 1/4/10 8:20PM

  • trying to speak to a customer service or live person is IMPOSSIBLE!!!!!!!! THERE RECORDINGS ARE BS!!! YOU CANT FIND ANY DIRECT PHONE NUMBERS TO MAKE OR SETUP PAYMENTS ...... I AM ONLY TRYING TO CLEAR UP A PAST DUE BALANCE ,,, THANK GOD I NO LONGER HAVE A BOA ACCOUNT!!!

    REDS66 1/4/10 4:57PM

  • Re:poor customer service at the Banking center (inside the Safeway store) in Union city,CA. 94587.

    I can't even begin to say how disgusted I am with BOA. The customer service at the Union Landing Banking Center,inside Safeway, is lacking and the banking center manager`s attitude is just arrogant and immature.
    I arrived inside the branch at 4:01 pm and the tellers were still there and were able to take my deposit. The manager, Harpeet S. Mutti, refused my deposit by saying:" if i make an exception for you then I would need to make an exception to everyone.." but there was nobody there besides me...!!!
    I have tried to explain to him that I am leaving on a business trip on Sunday and wont be back for 2 weeks hence the urgency of making the deposit then....but he did not seem to understand nor to care...
    I have been a BOA client for over 12 years, for both my personal and merchant accounts....on a monthly average I deposit over $15,000 to my accounts there but after today`s experience I am having second thoughts whether they really deserve my business.

    At this point the damage is already been done and nothing can fix my inconvenience but I suggest that they will choose and train their employees (especially the managers) better ,

    With a great disappointment,

    -A. Russo
    alex_russo1999@yahoo.com

    alex_russo1999 12/26/09 11:24PM

  • I was treated very poorly by a drive-up teller at the Canton, Connecticut Bank of America branch. The ATM wasn't working and I had to wait for the drive through teller to open to withdraw funds necessary for the holiday. I had arrived at the ATM at 8:15 and wasn't serviced until about 8:40. I requested that $20 be broken into $5 bills. The teller said, "You couldn't get that at the ATM." I responded, "I would have been done a half-hour ago." She muttered sarcastically without the intention of being heard, "Merry Christmas." I told her I heard her and thought her comment was rude and that I was a client. She told me as I was driving off that I had been rude.

    Bank of America offers little incentive for saving with them. What they do offer is convenience and service. Both of these were negated in this experience. My wife and I have decided that after the holidays, we will diminish our deposits in Bank of America and give a major portion of our investment to a bank with better service.

    Anonymous 12/24/09 8:34AM

  • We received a letter saying "pre approved"
    for refinance. Sounds Great..get lower
    interest rate. We had our loan with BOA
    for 3 years with no late payments, our credit
    rating was great and after 4 MONTHS of jumping thru hoops for them we were denied.
    Keep in mind our loan was already with them...Wow we were thrilled to get our home
    refinance with a different bank and take
    our business away from BOA. If you are
    thinking about using them , my advise is
    DON"T...you will regret it.
    Linda
    Houston Tx

    appledumplin 12/23/09 8:35AM

  • I can't even begin to say how disgusted I am with BOA. Their customer service is non-existent. I have spent 6+ hours on the phone and have sent 2 eamil trying to resolve an issue. It still isn't resolved and I honestly don't believe it ever will be. They never even bothered to answer my emails. My mortgage was sold to them, and I don't have much choice, but to do business with them. I know that I will never ever have a credit card or a bank account with them. They are a disgrace to the banking industry. I guess that explains why the US is in the situation that it is.

    Anonymous 12/21/09 12:51PM

  • I had a loan with Countrywide which got sold to Bank of America recently (2 months ago). I still have not received any payment coupon from Bank of America. I went to make my payment last month and the web page is all different. I called customer service to find out how to access my account. They helped out and said this would only happen once. I just tried to make my payment on line again and now I've found out that I can't make my mortgage payments online unless I have a Bank of America checking account. I called customer service and they want to charge me a $15.00 phone payment processing fee. VERY BAD CUSTOMER SERVICE.

    Lionesa 12/15/09 5:52PM

  • Horrible doesn't even begin to describe BOA's customer service. I called in July to resolve a credit card issue and was told it was taken care of only to discover several months later that it had not be resolved. When I finally got through to a "person" I was told the original representative did not have the correct information and was not authorized to make the adjustment to my account. I asked why I wasn't notified and got no answer.
    I've mailed them two letters (same one twice) to the only address I could find, the one on my billing statement) and have had not gotten any response at all. I get calls from some unknown "collection agency" about my billing and when I refuse to make a payment because of the dispute they give me the customer service number. What a maze of frustration. In the meantime, my credit rating has probably gone through the floor.
    This really gripes me since my tax dollars went to bail BOA out of their financial difficulties - WHAT ABOUT MINE?

    Ignored in PA 12/14/09 3:03PM

  • I cannot believe the lack of communication and customer service from this company. Being a real estate professional, and trying to work together has never been so hard. The "negotiator" I am so called "working" with, won't listen to a word I say and she had the nerve to yell at me and then hang up on me as well!

    NM Realtor 12/14/09 2:58PM

  • absolutely ridiculous~customer service...where is the customer service. I mailed my payment and my check still had not cleared after 15 days. I called and made the payment only after getting the reassurance that my original check would not be processed. What a great surprise when I found out this morning that my check was processed the day after my phone call!Foolish of me to trust BofA.

    Anonymous 12/11/09 5:08AM

  • My wife and I have credit scores over 750 and made a large purchase some time ago on a BOA credit card. We made every payment on time and sent in an extra $100 every month until last month when we had some extraordinary expenses. My wife sent in the minimum payment, or so she thought. She misread the figure and sent in $10 less than the minimum payment so BOA raised our interest rate to 27%. When we called and pointed out the facts they refused to do anything about it.

    edjgolfer 12/10/09 1:13PM

  • my name is j. c. davis and i've beed trying to settle an acct. with BOA since 2005! NO S**T you can't get a hold of anybody! They closed my acct. because my girlfriend at the time bounced a check from chase bank into my acct. I never spent the money and it never cleared. so how am I reasponsible for that check? BOA goes out of it's way to screw people up. can't do anything because of them.

    oval73 12/9/09 1:04PM

  • I Can NOT get through to a customer representative. I've tried for at least 30 minutes and nothing. I sent my payment in over a week ago and it hasn't posted - ridiculous.

    Anonymous 12/9/09 10:02AM

  • I cannot get through to a CSR! I have called 3 times and was on hold for 30 minutes!! The customer servcie is HORRIBLE! I sent in my mortgage payment 2 weeks ago and they still haven't posted it to my account! And now I cannot speak to anyone!! BANK OF AMERICA IS HOORIBLE!!

    Huggs 12/9/09 9:16AM


  • We have spent a month trying to resolve a roofing payment issue without success. Bank of America has been much less than cooperative in the handling of this issue. We will never do business with this company again nor would we recommend them to anyone.

    Anonymous 12/5/09 2:55PM

  • I just got off the phone with them and service was ridiculously HORRIBLE. After dealing with the silly automated speaker I was transfered to on operator after holding an additionaL 20 minutes. Sharron said she couldn't help me and blind transfered me to another department. Needless to say that department couldn't help me either because I was trasnfered to the wrong one (checking vs online baking). I was finally connected to online banking and Rep. David, lacked knowledge on the information I was trying to find online because he was not in the Mortgage dept. Needless to say 45minutes later I had gotten nowhere. Right before being transfered to David the automated messages stated that if you would like to complete a survey ask the representative to transfer you after speaking to him. So I did and as expected, David did not transfer me, but instead hung up on me. Bank One clearly has NO regard for the value of their customers time. When I was with Countrywide I NEVER got such HORRIBLE SERVICE.

    Jen 12/4/09 10:22AM

  • BofA's online customer service is just awful.
    If you need to ask a question about anything, it doesn't matter what!! In a day or two you'll get a response saying they can't answer and you need to call.

    The latest was, I just needed the physical address to their finical division. nope, that can't be done via email, need to call? WHY!! good grief it's just an address it should be listed on the website!

    how many people have seen this canned response before?


    Thank you for your email. While we make every effort to assist our customers
    who contact us by email, there are certain situations which do require a
    conversation with an account specialist. We are unable to assist you via
    this channel. For further assistance with your account, please contact our
    Deposit Product Services department directly at 1-800-323-9919. Associates
    are available from 8:00 am to 6:00 pm Monday through Friday Pacific Time.

    Please be assured that we know your time is very valuable, and we would not
    direct you to contact us by telephone unless it was absolutely necessary. If
    you would like to contact us at Customer Service and Support at
    1-800-442-6680, we would be happy to warm connect your call directly to our
    Deposit Product Services Department. Associates are available Monday through
    Friday 7:00 am through 10:00 pm and Saturday and Sunday 8:00 am through 5:00
    pm. We do apologize for any inconvenience this may cause.

    If we can be of further assistance, please feel free to email us again.
    Thank you for choosing Bank of America.

    illegaloperation 12/3/09 4:27PM

  • Bank of America is full of BS... You can't get anyone on the phone! You have to press this number and that number. And you still don't get a person on the phone.. I hate I even got a loan from this people.

    redd38 12/3/09 12:45PM

  • I have been trying for 2 days to contact a human being at BofA to ask a simple question about my mortgage. I have called 5 or 6 numbers, most of which do not work, and had one person transfer me to a dead line. To say it is frustrating is an understatement.

    Unhappy customer 12/2/09 2:55PM

  • After unsuccessfully attemtping to reach B of A about a mortgage problem I was able to speak to someone through the phone numbers on this site. They informed me that the telephone system for the mortgage department has 'crashed' and is inoperable and they do not know when the problem will be fixed. At this time there is no way to speak to any mortgage representatives at B of A.

    V 12/2/09 12:38PM

  • I have had my mortgage(s) with BOA for decades with no issues and good service BUT now that they have this new thing called Home Loans instead of Mortgages and changed the loan # I am having a terrible time. They have hosed up my new payment due to small escrow shortage. One number that I call that on my escrow shortage letter says they are closed and its mid day on a Wed!!! The number posted on BOA website for mortgage cust. svc says they are having technical difficulty. So I called the regular Cust svc and got a human and told her what was going on. She said she would transfer me BUT would stay on the line until they answered to assure all was well. She transferred me and I got the same "we are closed" and she was G O N E. I am so upset I could just scream.

    boaangry 12/2/09 11:35AM

  • Long wait time on hold....no one knows what they are doing at B of A.

    chelledillon 12/1/09 1:25PM

  • I have Bank of America for my mortgage - not by choice but because my mortgage was sold to them. They have the worst phone system to get through and I have a horrible time trying to navigate through their online system. I just was told to 'try again later' about twelve times while trying to set up the 'security key' system on their website. I'm all for security but when I can't access my own account thats a bit excessive. I never did get in so now I'm on hold....again.

    JRow 11/30/09 1:27PM

  • Those idot BOA representatitive, I have paid my morgage, but they don't post it to my morgage account, ends up that my credit report shows that I didn't pay my morgage, when I call them and they keep trasfer to another phone, then the line is cut off. they don't want to responsible for their fault.

    Anonymous 11/30/09 11:36AM

  • bank of americas no customer service. they don't even have one to write about.

    Anonymous 11/29/09 6:32PM

  • My wife and I spent two years doing everything we could do (with the help of family) to keep our home. We just could not keep up with the payments anymore and went to various HUD workshops. We even met with a local B of A representative who agreed our only true option was a short sale. We got a Realtor and got an offer (and a higher one at that). So the same week we missed our first mortgage payment we submitted the offer and short sale. We got conformation within a week that it and all our paperwork had been received. It has now been seven months. We were finally assigned a negotiator a month ago but after calling (weekly for seven months) we are told that nothing has been done by that negotiator on our file.
    Here are my issues with the service. First, it has taken them seven months and they have done nothing with our file. Second, each time I call the say that they don't know why it is taking so long, and that they are putting an "escalation" on it for us. We are now on our 13th escalation. Finally, with the complete lack of movement on our file, we have recently received a letter with the date that our home will be auctioned off (in a couple of months). At this rate, our home will be auctioned before our file even makes it into someones hand. Again, we submitted a great offer the same week we missed our first payment. There has been no communication from B of A, all information received on statuses has been on our part. Although I can always get someone on the line, after calling and emailing our negotiator and their manager for a month, we still have received no communication.At least tell me that it is still sitting in a pile somewhere.

    shortsale headache 11/29/09 1:08AM

  • they are completely unwilling to work with you on lowering high interest rates or dealing with late payments. customer service is very rude

    Anonymous 11/24/09 12:34PM

  • The same thing happen to me when I applied for a HMAP due to Fannie Mae is the backer of my loan.
    I recent learned that Bank of America got people working in Mexico, Costa Rico and India with all our home loans. I recent learned this on November 19, 2009. This is out of context since these third world country did not use their money to give these Banks Bail out Money but the USA citizen money.
    This is why so many of these Banks will not give us relief with our loans and making it so hard for us. These employees who worked for Bank America gave their family and friends these HMAP refinace or Modification.
    Now, people with rental property is even being help but home owners no not us. We are poor and struggling with this down size of the USA.
    We all need to force the USA government to help us and stop all these Bank from all this fraud. My home equity has illegal been taken from me and I lived in my home over 14 years never even borrow a dime on it. Why is my equity Bank of America?
    Then all these so call loan anaylis is people with no education and never even worked in realestate or any form of training, why did Bank America contract with these third world country for employees who has no sense to even work on a home refinance or home modification of a loan?

    Susie 11/22/09 7:23PM

  • When I called BofA in June to inquire about HAMP, the rep that took my call did a brief screening and told me to fax all my verifying documents (pay stubs,bank statements, tax returns,every bit of personal financial info,basically). I wrote and confirmed the fax number with him TWICE because he had a heavy accent and was hard to understand, and he said it was right. The number on my fax report matched....well, he gave me the WRONG NUMBER because later I got a call from a kind gentleman telling me he had just received all my personal financial information at his home office fax machine! Thank God he was an honest and sympathetic person-- otherwise it could've been open season for an identity thief. I complained to BofA,-- no response, and no reply to my HAMP app. after I mailed it postal. Lovely!

    Ummi 11/18/09 9:21PM

  • Bank of America or should we call them "Bad for Americans" is indeed one of the worst service providers, of all sectors, that I have had to deal with in my 57 years of being on this planet.
    I was laid off in June 2008, knew that I would have some financial challenges and started to try and be pro-active with "Bad for Americans" beginning in September, 2008.
    Have spent too much time to even think about on the phone, have sent registered letters, have visited local branches, etc. all without any luck.
    I did get to a point where I was in the office of a financial counselor which the bank had requested me to do. The counselor and I spent almost 2 hours on the phone with someone in their "making homes affordable" division. I think this may also be called "home retention department"
    I had previously spent a lot of time with both of these departments trying to get some consideration, help, assistance, advice, etc.
    Anyway, on this particular call the "Bad for Americans" agent did tell me that I should be eligible and to expect a package of documents within 7-10 business days. A month a half later still nothing despite a number of follow-up phone attempts by me.
    My loan had been with Countrywide and was bought by "Bad for Americans"
    I have lived in my small condo for 15 years and have accrued approx. $100,000 in home equity even in a down market.
    I've tried to get a home equity loan but without a job (now going on 15 months) I'm told that my debt to equity ratio doesn't allow for a loan even with solid equity.
    Bank of America now known as "Bad for Americans" is about as bad as it gets. They are constantly being questioned by federal authorities for the way they do business with both mortgage and credit card holders. and there are a multitide of reasons why they are under investigation.
    I strongly suggest to all of us victims out there to just try and keep the pressure on and pay off your credit cards as best as possible with these thieves
    I've been telling everyone I can about the multitude of ongoing problems with "Bad for Americans" and urging them not to even think about doing business with this very evil corporation.
    Bank of America=Bad for Americans!

    larryrivkin 11/17/09 3:31PM

  • I spent 3 hours today being tossed back and forth between departments and not one person could help me. A year has gone by and my piece of crap sons father still has not made the mortgage payment. Better yet, BOA has done nothing about it! Has not even bothered to start the foreclosure process yet he still squats in my house. This is the worst company with idiots answering the phones. Why even bother paying these people! As I try to fix the a-holes mess on my house, I cant even get a person to help me do that. I am willing to put money down to put the house in good standing to fix my credit, but I guess BOA would rather see the home sit for another year unpaid. Way to go BOA, what a great lender you are. Idiot!!!!!!

    LB 11/16/09 3:38PM

  • They are completely useless! I had a closed account that was re-opened by an unauthorized withdrawl (AOL... another nightmare company)... now my closed account is overdrawn over $300! I never received any notice! The only way I found out was when I moved to another city to open an new checking account in a different bank and they won't open it because I have an overdraft and B of A! They absolutely refuse to listen, will not help, when you call and are on hold... you end up being transferred to another department and cut off! I hate them and now have to go without a checking account or debit card!

    momof3 11/16/09 3:05PM

  • Bank of America provides the worse service
    of any credit card I have ever had. I plan
    to tear up my Bank of America credit card
    as soon as I make my payment (although I
    can't reach anyone for help) and simply use
    another card, one which I have previous
    experience of them actually providing me
    service. I have heard this complaint is
    very common among many of my contemporaries.
    If I had ever entertained the idea of switching my bank accounts to Bank of America, I'm glad I never did and never will.

    sujazz 11/13/09 4:11PM

  • we have been trying to refinance since may 2009-you can't get answers they always need more paperwork because they take so long to process what you sent them it becomes outdated-it takes weeks to get an answer to your phone/email contacts--most of us would be out of business if we ran it this way-customer service is non existent-the chimps would be able to do a better job--don't waste your time refinancing with BOFA they just need to go belly up the american people need to protest bailing them out

    Anonymous 11/12/09 4:45PM

  • I have tried Tues, Nov 10, 2009 to get a hold of someone from the retention team, I have was on hold for over 20min. I am currently on hold again, Nov 12... still waiting. I have reached 20minutes again.

    awill456 11/12/09 1:22PM

  • I have wasted countless hours of my life on hold with Bank of America's home loans departments. They have told me contradicting information. They have transfered me to departments that were closed that day. They have hung up on me and one representative even got smart with me. They are by far the absolute worst customer service I have ever received. They simply dont care at all.

    hdcummings 11/12/09 12:28PM

  • Please monitor performances of your employees. 11/10/09 I visited branch in Forest Hills area on Continental avenue. Wanted to open 2 accounts there. Branch had maybe 50 people on line and only 2 tailors working the rest of the "crew" was very busy socializing in the lobby about personal staff. When I approach Mrs. Roberta Duarte, one of your representitives with question, if she can open one more station and help customers. She gave me a replay , wait in the line like everybody else, miss."This person not a credit for your bank, nasty, rude person.Bank of America should replace people like her.

    ingor27@yahoo.com 11/11/09 12:34PM

  • I have a home loan with Countrywide, who have now been aquired by Bank of America. I had to call Bank of America for TWO continuious days before someone helped me. All I needed was a simple answer to a question that I had about my home loan insurance. They kept transfering me to areas that couldn't help me, and they repeatedly gave me the wrong phone numbers to the area that I needed my question answered. I have never in my lifetime seen service as awful as theirs. (and I have seen some bad service.) I don't know how that they stay in business with such awful Customer Service. They require you to make your payment every month on time, but if you need their service, you will get nothing but the run around. If anybody is looking to get a home loan, I will advise you not to go through Bank of America. You will be sorry!

    Star 11/5/09 4:21PM

  • I just came back from a really annoying situation with this BOA. It's initial's fit
    properly cause it will squeeze every penny out of the customer that it could. I deposit a payroll check and they put a hold on it. That really #*!*#$ me off. The person on the other line told me that it is all checks cause of the economy, I told him that they also are holding my money for the stimulus help they got from us American People. STOP SQUEZZING BOA!!!!!!!!!!!!!

    Anonymous 11/5/09 11:39AM

  • I put in to refinance my home at the end of August it took the company two weeks to send my paperwork, I paid for the appraisal and the credit report then did not hear for another two weeks, he then said he would get right back to me, after two more weeks I called his boss and he said he would take of it. It is now over two months and have not heard from either of them. You can't get through on any phone number. I am very very disappointed in your service.

    lorranmike 11/2/09 1:14PM

  • Glad I am not alone in my thoughts that B of A has terrible customer service. They took over my mortgage, but neglected to send me notification of this in a timely manner...now I am left to deal with supposed non-payments and late fees. (I sent in my mortgage check on time, as I always do, to my original mortgage company). ARRGH!

    kiwigirl 10/22/09 2:17PM

  • Customer service is non-existent.

    catbird 10/21/09 8:39AM

  • Bank of America does not have a customer
    relationship..They never answer the phones,
    always recordings. Never return a phone call
    or email......Terrible, Terrible Service...

    JJ 10/20/09 1:01PM

  • customer service is very rude, when you ask them questions, they don't give you any clear answers. bank of america's customer service is the worst!

    Anonymous 10/19/09 7:34PM

  • Oh my goodness! Is this not the most annoying recording you've ever heard? I spent 5 minutes trying to get past the machine! Then when I heard the "wait" is 5-10 minutes I was screaming at the phone "that's because of your assinine system!!!"

    No wonder they're bankrupt!!!

    Anonymous 10/19/09 8:20AM

  • Option 4 states specifically states it is the option for finding an employee. for some reason this line gets transferred into customer service, not a directory assistance operator. it is near impossible trying to reach someone specifically at this bank. I hate calling Bank of America. Why can't they add a dial-by-name directory since it is so hard for customer service to patch a call through?

    caller 10/16/09 6:47AM

  • Bank of American customer service the worst every seen in the bank business. They treat their customer like dirt. I have been dealing with them all day regarding a wire transfer which should be done on the internet. I had problems with safepass after setting up the wire transfer. I was told by online customer service after waiting 15 mins for someone to pick up the line. I need to call my cell phone provider to check see why my text messaging was working. I know it was working because had text message coming in. But call cell provider anyway. Well nothing wrong with the cell provider text message. So call back they said they can't help me if not get security code to my phone in text. Need to go to branch. Now at the bank wait time will be 30mins which means 50mins. For banker to look at everything & call online support. Which told him the same thing. They can't help me. If my phone not getting the text message. What is wrong with this company?????Why aren't people available to help and know their system??? I'm only the customer not their tech department. SAD SAD Very disappointment in Bank of America. Time to go bank shopping for a more customer oriented bank.

    duke 10/15/09 2:05PM

  • What is going on with the phone service and BOA? I have 5 accounts, 2 mortgages and 4 credit cards with this bank and after 4 calls and over on hour on hold or stuck in the automated phone loop I still CANT get a human on the phone. I am beyond furious and dont know what I am even going to do now to solve the problem???

    cpcb 10/15/09 8:05AM

  • this customer service will be the reason why BOA closes, not the mortgage meltdown

    Anonymous 10/14/09 11:41AM

  • This customer service is like going into la la land. Unbelievable that you can't even talk to a live person regarding something very simple. Such a large financial institution and all the money that they have "stolen and continue to steal" daily. UNBELIEVABLE!

    Anonymous 10/14/09 10:34AM

  • I have had so much pure hell with this institution! I also bank at the Katy Freeway location catusa and I understand your frustration totally. I began working for a new company so, despite i've been banking with them since 03, they put a hold on the check. They told me I would have a certain, small amount available to me at midnight that same day and the remainder would be available 5 days later....I had to go thru pure shear embarrasing hell to get to that stupid $100 so I could get gas! I went to the drive in, they showed my total deposit to be $100 less that my check was for...they asked me to come into the lobby where I sat for my entire lunch hour while a bank employee tried to navigate the impossible automated system....you would think the staff would be prive to a decent communication system even though the customers are not! I despise you BOA and even worse...my mortage company just sold my note to you all.....I'll be living under a bridge in no time with your gross incompetence managing my account!!!!!

    Trainey 10/13/09 1:02PM

  • Calling customer service is really combersome. I called regarding tracing a check. I am not a customer. Needs to have the option of "not a customer". Long wait. Need to hire more customer service employees.

    tomkomas 10/13/09 9:43AM

  • I have 2 checking accounts and a savings account of over 23,000 in BOA and was thinking about getting my mortgage with them! There is no way I will ever do that! I was applying for my mortgage and it is IMPOSSIBLE to get someone on the phone! They will never return my calls. After reading all the statements from you guys, I am so greatful that I did not sign with them. They are shady and lie about the APRates.

    BOA in Edinburg, TX 10/10/09 10:17AM

  • I am a long time BofA customer, but after today's experience with multiple transfers and fighting my way through layers and layers of "buttons", I'm about to become an EX-customer! On top of the sheer frustration and total inability to get my question answered, some recordings (of which I was forced to hear far too many) were all but inaudible due to "breakups". I would think that an institution like BofA could afford decent quality recording equipment.

    In my opinion your telephone response system has serious problems. If you are trying to attract or retain customers, this is no way to do it.

    ElizabethR 10/8/09 6:08PM

  • i need to talk to someone the service at the katy freeway location is terrible the people are rude please help me i have been yelled at and cused at

    catusa 10/8/09 1:43PM

  • Death to Bank Of America.

    If you guys don't want to bother with customer service. ( they don't know ish)
    Call the presidents office and they have executive customer relations agents..that for the most part will refund you over draft..fee...

    Here is the number : 704 386-5687

    Also DO NOT, sign up for their new OPT-OUT program. It's meant to help you deal with overdraft but it really makes things worse for people..trust me. Just ask a ton of questions.

    Again ..DEATH TO BANK OF AMERICA

    SANE_ONE 10/6/09 3:41PM

  • They lost the paperwork on my current home owner's insurance and left a 'critical' message deeply burried in the account information stating they were putting a forced policy on my home loan. It took approximately 4 hours of my time to resolve the issue which boiled down to providing them once again with the policy statement information. I'm tired of the excuses and explanations offered by customer service associates that would insult anyone's intellegence.

    RoseMaybud 10/2/09 9:00AM

  • This customer service is absolutely horrible. It takes forever to get to speak with a human being. The bank operation process takes people's hard earn money. I'm a college student, I'm always broke and little mistake, due to the way they process late payments and over draft they take every penny you have.

    Anonymous 10/1/09 7:54AM

  • Bank of america is the worst bank i have ever dealt with in 50 years of banking. they use outdated methods, have people like raquel in the call centre who have been trained to be condescending, and no idea of how to solve problems.

    jake 9/30/09 12:54PM

  • I had an unpleasant conversation with a call center representative from Bank of America. She would not let me speak to anyone else and so I called her a nasty name and ended the phone call. She then placed a note on my account that I could not discuss my account via telephone anymore and that my account was under investigation for closure. The not stated that I could only be helped in a branch. There are no branches where I now live in KY. A CALL CENTER REP! HUH! She was so shady that she did not put her name on the note and another call center rep took it off after I explained the situation. ABUSIVE!

    Anonymous 9/30/09 9:31AM

  • I had a CD which had matured the previous day. I called and asked that the funds be transferred to my BofA money market account.
    She said I couldn't do that over the phone. Would have to visit a bank branch or send a letter. Not my first problem dealing with "customer service'. The bank I had been with for 50 years was taken over by B of A.
    Since then EVERYTHING is a problem.

    chas 9/29/09 8:26AM

  • I have been attempting to refinance for 8 months and now BOA has informed me they made some mistakes with my app. This has been the worst service I have ever gotten from any business. I am now fighting to get my appraisal fees back. Does anyone know where or who I can go too for help with this and to report this type of service.

    Watson

    Watson 9/27/09 1:44AM

  • Your customer service really SUCKS!!!!

    I regret so much that I set up an account with you!!!

    ? 9/24/09 5:23AM

  • Your customer service sucks!

    BIMU 9/24/09 5:15AM

  • Don't trust BOA when Refinancing a loan. I asked them whether I should refi an existing BOA mortgage when the rates were low early in the year. They told me yes. They were happy to tell me that I could get a lower rate, but they did not tell me that I would end up paying more over the life of the loan because the new loan would be longer than how many years left I had on my existing loan. Only when I ran the numbers after receiving the paperwork did I realize it was NOT financially advisable to refi my current BOA loan. Now I'm fighting to get my app fee back.

    Anonymous 9/16/09 12:26PM

  • I have been trying to refinance my mortgage for the past 9 months. I have dealt with 3 people one of which no longer works for BOA. When I applied for the loan 4 years ago the service was excellent, no comparison with today when I get no answer via mail or via phone. The first person I dealt with in January was slow but was moving on with the process until he was probably fired. The person I have been in contact with for the past 3 months has not even started the process. I live overseas and cannot spend hours on the phone to find alternative contacts. I am even more concerned now after reading all these comments.

    Anonymous 9/9/09 1:34PM

  • Bank of America is in the business of scaming young inexperienced bankers out of their hard earned money. They pay atm debits even if there is no money in the account and they then charge you $35.00 per transaction up to $350.00 per day. This is the most unethical establishment. I had a $69.57 overdraft and they charged me $405.00 in overdraft fees. I refuse to deal with the thieves that masquarade as a bank.

    Lycohn 9/9/09 7:53AM

  • impossible to reach a person

    Anonymous 9/8/09 10:44AM

  • As A BOA customer for the past 12 years my wife and I decided to use them for a new home loan.As first time buyers it is the most frustrating thing we have ever tryed to do.Some of the prossesers in the jacksonville area are just plane rude.The person we are dealing with just didnt even send the paperwork to the underwriters because she was going on vacation so now we dont even know if the sellers are going to give us an extension so now we might even lose all the money we have spent for all the inspections,we signed a binder for homeowners insurance and now we dont even get a return to our phone calls from the loan officer

    Anonymous 8/27/09 3:43PM

  • I have been trying to buy a home through short sale with BoA, signed the PA over 5 months ago. They have lost our paperwork at least 5 times, closed the file 4 different times. And it is impossible to get a return call or any type of response from them. Everyday it changes agents, we never know who we are supposed to be in contact with. We have had HUD monies in place for over 4 weeks now, and BoA will not give a final approval for the short sale to close. We have had 4 different "clear to close" dates, and still has not closed. Ironically, the lending bank is BoA, and the current mortgage holder is BoA -- and they still won't close this sale.

    gigi 8/27/09 1:03PM

  • I am a Realtor in the state of Florida trying for the past 7 months to get a short sale through. They have lost the paperwork a total of 11 times now. I have been hung up on 34 times. Never once has a negotiator returned an email or a voice mail. This is the worst example of customer service and it is a waste of everyone's time and money. THIS IS INEXCUSABLE! They don't need a bailout they need to be removed from the planet! It's no small wonder why people are going postal!

    JJ 8/21/09 12:51PM

  • I have been a long time B of A customer, but I am VERY frustrated with their poor service. I've tried to open a business account at my branch 3 times, and the staff either doesn't have time to help me (they are obviously understaffed), or no one knows how to do the procedure. As a result, I've gone somewhere else. And I am planning to move my accounts to another bank (mortgage, checking, savings, plus custodial accounts) because I just can't abide the poor service. And just try to reach a living person via their "customer service" line! Avoid this bank if you can.

    karen 8/15/09 7:40AM

  • The worst experience ever in dealing with B OF A mortgage. I have called 7 times, re-entered my information repeatedly to be hung up on every time. I once got a person who then transfered me back to get hung up on again. I called the local bank office to get help. The loan agent said he couldnt help me. I asked him how he would get to the service dept. He told me he has an internal number. I about blew a cork!! I asked him to call them for me, and to have them call me back. They never did.. This bank has NO concern for its mortgage customers at all.

    Ogbruhaha 8/12/09 4:00PM

  • I recently requested a cash transfer from a line of credit which I have had with MBNA / B of A for twenty(20) years. I called into the "customer service" call center, where instead of having my request taken care of I had my credit line reduced! I asked the "clerk" if I had just written a check form the account would this action been taken, her replay to me is that I was LUCKY!! that this had not happened before. LUCKY!!!! twenty years of credit history nearly an 800 credit score and I was LUCKY!!!
    What a joke. I requested to speak with a supervisor and was told one was not available, and if I could wait 2 to 3 days to have someone call me back. Having already been on the phone for 45 minutes, I was in no mood to wait 2-3 days. I have sent multiple emails, all of which have told me to visit the web site, which is a complete waste of time, since all this will do is get me another "clerk" who I will have to explain the entire episode to all over again, which will increase my blood preasure beyond the limit of human endurance. Customer Service is a true oxymoron when dealing with B of A. Its very easy for them to accept our tax dollars to keep their mismanaged selves afloat, and then allow minimum wage clerks to make generalized decisions about peoples financial situations. If at all possible stay away form the large institutions find a local bank in your area, who is willing to speak face to face with you or directly over the phone and not from some detached phone center thousands of miles from where you live.

    Double D 8/12/09 9:01AM

  • Unbelievable!!! I have never had a worse experience than trying to deal this these people. When I finally did get a live person.....just about impossible by the way. I finally asked for a supervisor because I was getting nowhere. She told me she didn't have a supervisor?? Then I asked for a number for the complaint department (its a huge company after all).....she said I could write the complaint department!!!!
    All I was trying to do was sell my late mothers house to help the bank and apparently they would rather have it repo'd.

    BofA is AWEFUL!!!

    EXPARA 8/11/09 12:46PM

  • What ever happend to customer service!!! Not here.Difficult. Not user friendly. Have tried several options.
    My daughter is opening up an on line account and transferrring monies frm my account. I was to receive 3 transfactions nominal in 3 days. Have not and then today received odd odd email that starts with some coffee shop and the then bb&t and NO CONTACT # for BB&T. Not sure if it is phishing or BB&T. Tried calling, tried going on line, tried calling customer service and since no account # yet, difficult getting thur. I am still trying and it is over 30 minutes. On line and the "in person" is not user friendly, not easy to access, very frustrating to even an average user. God help the rest! I am no hol dnow and they said wait is 2 minutes and has already been 5 -that is after all of the other!!!! Not impressed and for a large bank. What happened to the customer here...
    So automated - phones and internet - no one can easily navigate or get questions answered. Totally Rediculous! They want more business - look at CUSTOMER SERVICE!!!! CUSTOMERS MAKE THE BUSINESS

    Anonomous 8/9/09 11:49AM

  • Thiefs. They charge hidden fees for every transacction. Worst customer service in the world. Greedy people

    True 8/5/09 2:28PM

  • There are some nice and helpful people at BOA branches. But I can't stand to go inside a branch, because the managers try to upsell you on anything they can while you're stuck in line. "Any major life events happening soon we can help you with?" Seriously, I was asked this. If I had a wife who was with child, I might have taken them up on the offer! ;-) It's also obvious there is an incentive--or some sort of race--to open more and more accounts, because lately even in the drive-thru, the tellers want to talk me into opening a savings account. Kinda like the dread you get attemting to ask your car dealer to JUST change the oil.

    Anonymous 8/5/09 2:22PM

  • I left my BOA card in an ATM and had to call for a replacement. The woman I spoke to first was very friendly and understanding and said I would get a new card in 5 to 7 days - the only problem is she didn't actually put in the new card request! After waiting 2 weeks and not getting the card, I called again to find out about this failure. The gentleman I spoke to this time was also very friendly, and went out of his way to express ship a replacement card. When I got the card, the PIN didn't work and I called customer service again to see if they could fix it. After being told wait time was 7 minutes, I was on hold for 30 minutes before talking to someone who said I had to go into a branch to get it fixed. I had to wait an hour at a branch on Saturday morning to get it reset. All employees were friendly, but this was more of a hassle than it should have been! At the end of it all, I was without cash for 3 weeks; and that was not fun.

    mobiuschic42 8/5/09 12:34PM

  • Bank of america bought my small military bank, the reps have been on me for 2 years to change my military checking acct to a "regular" checking. The final straw, when i "electronically transferred" money from BOA to another acct(really BOA cuts a check and mails it, not exactly electronic) I went in person to a "military branch" of BOA to talk about my problem and they gave me a 1-800 #. I closed my accounts and am writing the better business bureau.

    rpopsgoblu 8/5/09 3:28AM

  • I enrolled in auto pay. The first auto payment was to be made August 10, 2009. BoA drafted July 15, and July 28. It is now August 3 and no resolution.

    Biggest issue is that you get different call centers and have to re-explain the issue. No agent has called me back as promised. I was promised an update by agent Melissa at Ext 8204 no latter than Friday August 1, 2009 and as of 3:16pm eastern time there has been no call back.

    Anonymous 8/3/09 12:27PM

  • bank of america stole 500 dollars from me and is refusing to give it back. they claim to have sent me a check 5 times, but i haven't got it. each time i verify the address with them but it still hasn't come.

    firetire 8/1/09 9:45AM

  • There is NO customer service at Bank of America. I recently went to one of their drive-through windows. The teller gossiped with one of her friends who was in front of me for so long that even though I was next in line, I was told in a nasty tone that I should know that "they're closed." I work too hard for my money to do business with a bank with this kind of attitude, and I cannot in good conscience recommend banking with them to anyone.

    Lost customer 7/25/09 10:35AM

  • welcome to Bancrupt America (BA) please say you are irritated now or can not talk to a live person because you are not important to them you can get a high blood pressure while their annoying you select the best number please press...(1) If you are not happy with them (BA) press...(2) if you are not satisfied with their customer service press...(3)If you think it would be better to transfer all your accounts to a better banking with good service press (4)all of the above mentioned are true. To continue you need to response............ next time you hear this annoying service on the phone better think this am I going to trust this bank for their poor service and no quality to satisfy the needs of their customer better withdraw all your money and transfer it to a bank that is giving you good banking service. ................

    hakata 7/16/09 1:54PM

  • Does BOA really even read these complaints or is it just a way for their customers to vent and possibly feel better about it? I'm beyond frustrated with them and have already given them enough of my time. I, personally, don't feel that it would do me any good to sit here and write a formal complaint when I doubt anything would be done about it. Good luck to the rest of you!

    Beyond Frustrated 7/15/09 2:12PM

  • how in the world can i talk to a living, breathing
    person thats not a recording/////

    Anonymous 7/15/09 6:34AM

  • Ridiculous. Customer service is NOT a priority with this institution!forget it! So far, I've waited 22 minutes on hold, then, when someone finally answers, they HUNG UP ON ME!!!!! Now, I'm waiting again!33 minutes so far. When they do pick up (when donkeys fly out of my butt), I'll hear the ever so insulting "Oh! I'm soooooo sorry about that!"
    I really wonder what to charge THEM for my time~afterall, they are using MY money!
    WARNING! FIND ANOTHER BANK!

    bavarianmon 7/14/09 6:00PM

  • Absolutely, positvely the worst. It is like to retrieve information from a graveyard. More automated BS than a person can stand. What ever happened to people answering a phone for crying out loud!!!!!!!!!! I hope spmeone else buys my mortgage so I can at least get help when I need it.

    bldersdream 7/9/09 6:10AM

  • Oh my goodness...I thought it was just me and my "unique" problem as I was told...but having read some of the comments here I can only believe that BOA has some serious problems. I have been trying to transfer money from a regular savings to another customer's regular checking acct. I have received nothing but MISINFORMATION and just been MISLED. I am yet to speak to one associate that has the same information as the next. While you wait for "2 mins" which has always been more than 10 mins, you hear the announcement saying "transferring funds is as easy as 1-2-3 and I AM still trying to get this transfer done. ALSO, the Safe Pass option using mobile phone has not worked for me as yet...and they have been unable to give me a reason...ooops got to go an associate has finally picked up!

    AnnoyedCustomer 7/8/09 7:26AM

  • With great regret i am writing this complaint. I have been a customer of Bank of America for many years and today June 19 2009 I closed my account because the bank teller of the Somerville office in N.J. refused to take my deposit because I didn't have my atm card but I had my driver license and my Bank of America credit card i spoke to the manager who didn't give a dawn so I told him that I will closed my account and go to TD he didn't tried to convince me not to do it so I closed the account with $97000.
    The CSR tried to help me telling him that she knew me that I always do my transactions with her but he didn't care. That is bad business I am also going to transfer my cd's to TD Bank and 401K.

    Thank You for your attention

    Anonymous 6/19/09 4:09PM

  • It is extremely difficult to reacha live person. Further, I was denied services because I was supposed not to have given the correct answer to security questions..!!I have two accounts with Bank of America--fully funded and I have an excellent credit rate. I am very dssatisfied with your requirements--asking strange questions such as "having an overdraft"!!
    Very unfriendly!!

    Asuncion 6/17/09 11:52AM

  • The manager at BofA in Arcadia CA needs to be fired. My pension check was stolen in the mail & cashed by some bank that could not be identified from the stamp on the check. My pension company said I would need a notarized statement from my BofA branch (where I have deposited every pension check for the last 10 years) saying they did not cash the check & sent me their form. The only notary at my Arcadia branch told me she was the manager & refused to notarize the statement while acknowledging BofA did not cash the check. She told me that if she notarized any form not on Bof A stationary she would be fired! FWIW, after a huge hassle the pension company verified the check was stolen & issued me a new check..........no thanks to BofA where I had banked for >30 years. Dealing with BoA is a nightmare and I can't wait to switch my accounts.

    Bob E 6/10/09 3:11PM

  • We have had our debit card blocked for usage with no warning, and no contact from BOA...many times. The problem is that we use it. Then the BOA ATM Protection department determines what is too much use and shuts off the access to our checking account until we call in and go through many questions about our usage. When we do it all starts over again... just what a consumer needs. StacyH61

    stacyh61 6/8/09 2:00PM

  • Absolutely the WORST people with which to deal. Close this department and put the savings towards your bottom line. It is hurting you a thousand times more than it is helping. Complete, utter, unwavering incompetence.

    Departing Customer 5/26/09 11:27AM

  • BOA is the worst when it comes to getting a mortgage. My husband and I have been trying since April 17 2009 after we've found a home to speak to the person in charge of processing our loan (Sheila Jackson) who never called us nor able to reach via phone or email. Tomorrow May 26th is our closing date and we still have not heard anything nor know where we stand in closing. We checked online to see were the processing has reached and thus far nothing has been totally completed. What can I say....BOA is the WORST and I regret every moment dealing with them. Will however be seeking to open an account with another bank that treats their clients with respect.

    Nicky 5/25/09 8:33PM

  • They are the worst at getting back to you!!! I was suppose to get paper work to sign via fed ex. I am still waiting after almost 2 weeks. I think sending it via regular postal service would have been faster.

    Anonymous 5/18/09 4:25PM

  • If you enjoy being jerked around, ignored and misled, by all means apply for a mortgage through Bank of America. They are the WORST!

    emmie kay 5/6/09 1:09PM

  • I made a call to get information regarding wire transfer. The voice on the telephone said the wait would be 2 minutes or less before I will be able to talk to some one. Now it is 12 wait. minutes since I made the call no luck. BOA should not give misleading and mis information and make people

    Anonymous 4/9/09 6:31AM

  • BOA useless per usual. Put on hold for 5 minutes, then disconnected. Glad it's my wife's acct and not mine!

    Anonymous 3/30/09 4:10PM

  • My blood pressure went so high today after visitig the BA on South Water Street, Greenwich, CT 06830. After depositing thru the bank window, I asked the teller to please provide me with the balance and she said "I told you I can't give it to you because our machine is out of order!" I was so upset that I said is so rude.

    It's sad to say that there are only 2 or 3 employees who would greet and welcome you, but the rest would not even say good morning or reply after you say thank you. But because of its proximity to our house, we don't want to transfer it to our other bank where we have our other accounts. My husband has graded them negative during the survey so do with my other friends.

    Can somebody advise these tellers to undergo training in customer relationship please?

    Thank you.

    repam 6/14/08 8:53AM

  • Submit your comment >>
  • I called customer service on 8-1-10 due to an unauthorized charged from a company called Melaleuca, i had canceled the service over the phone. My account was debited anyway.The manner was resolved immediately. On 8-2-10 the same company withdrew funds again. I called claims and was greeted be Andrew-8QEV is his Id number. He was so patient and took the time to first say he was soory that this happened to me. He got all the facts and stated he was doing a progress note while speacking to me. Andrew even gave me the number of the company the complaint was against. I have never experienced that level of care from a bank employee. Andrew acted as if we were good next door neighbors. When the conversation was also over, he asked have all my concerns been handled to way I wanted? Yes they were. When I called my intention were to close out the account, but after speaking with him, he assured that my bank will do it's best to protect my money!!!

    Andrew 8QEV 8/4/10 10:32PM

  • I have banked with Bank of america all my life and have never seen any other bank perform as they do. They have good customer service & do indeed value their customers. I used to have a mortgage & line of credit with them and never had any problems. now I just have my persnal credit card & checking accounts and they service them with exceptional quality...wuld not chnge them fot anything

    nbkmdf 6/10/10 6:42PM

  • Talked to customer service today, my issue was taken care of in less than 10 minutes, and 60 dollars refunded to me. BE NICE to them and HAVE PATIENCE and they are quite good actually.

    Harrison 4/28/10 6:48AM

  • I have been with BOA for over 6years now and i love that bank.If you know how to talk to them they will help you and give you your money back you just have to know what to say and when to say it.

    It pays off 4/26/10 7:23PM

  • Do we really want to go there. no one answers the phones and if they do they play phone pass with you then the add illegal fees and try to justify them. I don't think any of the people who work there went to collage. they are worse than any crook. but we have the President to thank for giving them free rein.My experience was very bad I would not send any one to them.

    thuds 4/12/10 7:23PM

  • Just cancelled my son's account. I got to a service representative in less than 60 seconds who has knowledgeable, polite and very helpful. She did have to switch between applications and machines, however. What's up with that?

    Myers Park Mom 3/20/10 12:31PM

  • Thanks for this page and especially for marvelous customer rep Tiffany. The automated service could not help. Most frustrating was the lack of the automated option to reach a rep. If it wasn't for Google, this page and Tiffany, I'd be stuck.

    Called on Feb 3 around 4PM and was in touch within 2 to 3 minutes. The rep said her name was Tiffany who was very kind, patient and able to help me through MY disorganized, multiple questions.

    xnewmex 2/4/10 4:00PM

  • I found this site today searching for a contact number for BOA mortgage. Earlier today I got a call from a BOA computer operator saying my payment for this month was late. Calmly I looked into my electronic banking records and confirmed my hunch was correct and that they had made the error.

    I spent approx 50 mins with a BOA associate and found her polite, calm, helpful, and professional as any could be over the phone. I have also come to find out today that the BOA banking system dose not recognize partial payments for mortgages. Earlier this month, I decided to break up my monthly payment into an automatic every two week deduction from my bank. In reality I was ahead of schedule and their system thought I was behind. Beware of this system flaw.

    Being calm, pleasant and straight forward with your concern to the other end of the phone line has always been a plus for me. Any live phone personality is just human like yourself. Control your anger, have all your paperwork in front of you with a game plan for gaining information. Work with the associate and resolve your conflict. Above all, be patient.

    A funny thing happened while I was on hold, I played my grand piano to pass the time. Unknown to me, the associate thought she was on hold listening to music when she came back online. I did not realize I was being listened to so closely until she spoke. I was flattered she thought I was a recording, and she was humored to find out I was playing live. Give and take people, treat one another better and you will get more out of life. Peace ! :)

    Arthur 1/25/10 1:19PM

  • I recently visited your bank located on georgia Avenu in Silver Spring, MD and I received outstanding customer service from Afi Mensoli (Teller). Ms. Mensoli was so helpful and informative. she answered all of my questions. I had a great experience. Thank you for having Ms. Afi Mensoli on your team! Susan R. Johnson

    Susan R. Johnson 11/3/09 6:36AM

  • I USED TO HAVE BANK OF AMERICA CREDIT CARD,
    NOW THEY TOOK MY LOAN FROM COUNTRYWIDE.
    I AM VERY HAPPY THEY WAY CUSTOMER SERVICE AND LOAN OFFICERS TREAT YOU. SO, I LOVE BANK OF AMERICA ONE OF THE WORLD LEADING FINANCIAL LENDER WHICH CARRY MY MORGATAGE NOW IS GREAT. BANK OF AMERICA IS THE BEST BANK I HAVE EVER SEEN.I APPRECIATE THIS FINANCIAL INISTITUTION FOR THE FACT THAT ASSIST HOME OWNERS TO MODIFY THEIR LOAN SO THEY CAN AFFORD BASED ON THEIR INCOME. I WOULD TELL MY FRIENDS TO DO FINANCIAL BUSINESS WITH BANK OF AMERICA.

    BHIX 8/7/09 8:26PM

  • Quick to resolve issues, bloody long to connect or kinda long when you get transferred to another department. Hate spending minutes on my cell to call and be on hold.

    Good customer service though, speedy and courteous.

    Kali 8/5/09 2:40PM

  • I have a checking and savings with Bank OF America and I think they are great always helpful and courteous when I call!

    Ms. Lady 7/29/09 9:25AM

  • The after hours number was SUPER HELPFUL!! I talked to a very nice lady who walked me through a couple of misplaced weekend transactions, after I wrote my new landlord a check!! Everything is butter again. Thank you my God thank you, how helpful how so so so so so so so so so very helpful....bless you dammit!!

    San Francisco Happy Man 3/30/09 11:13PM

  • Right on! That was very helpful and I got a human being almost immediately. They had to transfer me to a California operator to handle my question but I got another human being right away - no wait! All in all this was super helpful advice and phone number so thank you!!

    Carolyn 2/12/09 6:35PM

  • Submit your comment >>
  • i know nothing about mortgages but i do know that bank of america is a great bank!!! i work for them as a proffesional teller and i always give excellence performance!!1 its sad to hear all this about the mortgages because my mom holds a morgage with BOA!! and if this bank does fail i hope we get the money to get back up!! it has wonderful opportunities for those people who need to work!!! such as me and as well as great benefits for customer who have accounts!!! from Talman to LaSalle to Bank of AMerica!!

    urs trully 2/20/10 8:16PM

  • As a Branch Manager I can feel your pain on overdrafts. BOA makes HUGE income on overdraft (and other) fees and will never refund the fees though there are some of us who will circumvent the system and waive fees for our customers. Of course, if we're caught we face immediate termination. I have seen situations where overdrafts were caused by BANK ERROR and our management would tell us NOT to refund unless the customer furnished proof that it was a bank error!!!!!! CAN YOU BELIEVE IT?!?!?! I, for one, am looking for a new job. BOA is the most mean spirited and sleazy company I've ever worked for and I've been in banking all my life. The only time you'll get any service is from the old timers like myself and we're being squeezed out due to our higher salaries. The new flunkies that are being hired are taught to be pro-company and that the customers are always wrong and boy oh boy, are they holier than thou. Do the right thing....leave BOA and go to a real bank.

    Anonymous 1/12/10 6:26AM

  • As a current BOA employee I can verify that this type of stuff happens EVERY DAY. Training of new employees is almost non-existant not to mention the arrogant company attitude of "if the customer doesn't like it he/she can go somewhere else". Being one of the largest banks in the US has led the BOA senior management into believing that they and and the company are invincible. Just check out the class action lawsuits filed by employees to verify this. For what it's worth, we employees suffer from the same incompetance, only it's internal. If you're smart, you'll go to another bank. In closing, BOA has lots of hidden fees up their sleeve to start nailing the customers with in the not too distant future.

    Bank of America Flunky 1/6/10 1:56PM

  • I work for BOA on the mortgage side.A lot of people aren't paying there mortgage because they think that they can get a reduction or a modification on their loan just because they heard their friend or neighbor get on, that's not it.80 percent won't get their loan modified because there are too many bad loans an it is also based off of your income. My thing is you signed the Docs you should have known what you were getting yourself into can't blame anybody but yourself.

    mrmakeItHappen 12/8/09 6:57AM



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