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Bank of America

Customer Service Ratings and Comments

Bank of America is ranked #160 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.36 out of a possible 200. This score rates Bank of America customer service and customer support as Terrible.

NEGATIVE Comments

131 Negative Comments out of 139 Total Comments is 94.24%.

POSITIVE Comments

8 Positive Comments out of 139 Total Comments is 5.76%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
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  • Ihave been a customer for BofA since 1997 and had a home loan with Country Wide when BofA took over my loan,they sent me a payment coupon with ZERO DOLLARS. I thought I dont have to pay anthing this month. Even though I did pay they applied this as Misc Payment and after that all the trouble started. I have been reported to credit agencies with late payment.I try to get this fix for months and months still they have not resolve my issue.I have requested a copy of their coupon with which I had paid my payment and its the bank mistake they are still looking for this taking not mistake on their part. I hope to report this with the CA Attorney General's Office (Dept. of Corporations) and the Comptroller of the Currency Administrator of National Banks.
    So ppl be carefull when doing bussiness with this bank.

    None 2/9/10 7:40AM

  • I have had many bad experiences with Bank of America. If Countrywide had not failed I would not have anything to do with this company.

    ratterrier 2/8/10 11:13AM

  • Had to deal with their call center again. As usual it was another bad experience. Reps hide behind voice mail. The voice mail makes it hard to talk to get a pulse. I hate to call them, and they count on that. When I did get a rep, they were useless. Rather then suggest something to solve my problem, they started quoting me fees for check copies I should have gotten for free. Their customer service continues to be an abomination.
    Beware of fee traps.

    Anonymous 2/7/10 11:27PM

  • I was on hold with Bank of America on three separate occasions today, once for 48 minutes, once for 56 minutes and once for 20 minutes....this is the worst system and a broken customer service ethic.

    PhilD 2/6/10 4:29PM

  • This is a company who has lost site of the reason they are able to stay open the customer . I will never deal wit this bank again they suck!

    Anonymous 2/4/10 10:55AM

  • As a real estate agent working to sell Bank of America properties, I have never had such poor communication from any other bank. It is overwhelming a horrible experience that 99% of the agents dealing with them have had. I would compare selling their property to one that has a leaking oil tank sitting on top of a toxic dump! It is such a toxic situation that my colleagues would best serve their buyer clients by NOT SELLING a Bank of America mtged property!!!!!

    mdibdeals 2/4/10 9:41AM

  • Ever since my Mortgage was transferred to BOC the BOA and Countrywide merged company, my payments have been going into a black hole. I send them in, they cash them then dont credit my account. I call them, "you need credit inquirys, oh yes we have your payment", still never posts.

    What a group of idiots! Cant understand the basics, I send the payment you cash it, THEN POST TO MY ACCOUNT.

    Anonymous 2/2/10 3:06PM

  • We made our regular November mortgage payment. BofA incorrectly coded our $1309 payment as $309 and three months and TEN phone calls and three faxs showing the correct debit to our checking account later - still has not found the additional $1000 which our bank sent to their adjustments department.

    I have spent at least 20 hours on the phone without resolution (18 hours of which was waiting on hold to get to the payment research department after I reexplained the problem to the customer service department.

    I have been promised a call back at least five times and NEVER received a single call back.

    This is the worst customers service I have ever experienced in my life.

    Anonymous 2/1/10 2:03PM

  • Bank of America FROZE both my personal and business bank accounts for redepositing a bad check. The problem is that the check cleared the second time it was deposited. They never apologized for it and while I was trying to explain my problem I was told "We've frozen your accounts, there is nothing you can do about it, we will mail you a check in 4 to 6 weeks." This is insane! They wouldn't even let me speak with a supervisor until I told them "My lawyer told me to..." Once a lawsuit was mentioned they were willing to fix it, but not apologize for making a mistake!

    psychotoad 2/1/10 1:48PM

  • DO NOT BANK W/ Bank of America!!!! My Mortgage was recently sold to them, and I have NEVER, in 10 years of paying mortgage payments had such poor customer service!!! I have been trying to set up weekly payments for a month, and was informed this morning that it will take another month!!!!! My payments are on time and they treat me this way, how would they treat someone who is a couple days late???? When I try to complain, they tell me that I need to fax or mail my complaint in.....OUTRAGEOUS!!! Everytime I make a weekly payment, they try to charge me $20!!! It's robbery and they are getting away with it!

    Cory 2/1/10 12:25PM

  • Do you have customer service, because its impossible to reach you just because of this trouble I will close my account and look for another bank, which could give me better service.

    Anonymous 2/1/10 11:54AM

  • I have been a B of A customer since 1971 and until recently have always had good service and good experiences. I am also a Realtor and have been through an endless nightmare trying to negotiate a short sale on a former CountryWide loan now owned by BOFA. We have lost 3 capable, motivated buyers because the bank's system for dealing with short sales is the most incompetent mess I have ever been involved in. We just found out that they cancelled our last sent in offer because they were changing to an automated system - AND THEY NEVER BOTHERED TO EVEN TELL US. And I have spent hours today trying to use the system and it won't work. I am about to cancel by 5 B of A accounts and go elsewhere because this bank has gotten too big to work anymore! I wish I could find a name and address of someone in a responsible position to complain to, but that not possible either! Too big, too anonymous, no repsonsibility - pretty soon no customers.

    Sharon Hammond 1/29/10 5:55PM

  • I am consistently amazed at how such a large company can provide such a terrible customer service experience. In fact, just a terrible customer experience all around (since it truly begins before you ever pick up the phone) with their dishonest business practices, excessive fee structure, poor security measures, terrible treatment of customers from their acquired companies, etc.

    This monstrous bank is truly a monster.

    And the exclamation point at the end of my 5+ year abusive relationship with this company as I finally wised up:
    Me: "I am going to close this account, and move all of my assets to Charles Schwab, who despite my small account size has treated me like gold from the moment I signed up."
    Rep: "Well, we own them anyway, so that doesn't make sense."
    Me: "Ma'am, you clearly don't know your own business. Thank you for reinforcing my decision."

    I mean, really? Of course, since I originally opened the account in California, and I now live in Virginia, I can only close the account over the telephone... they use different computer systems in California.

    I deeply regret ever doing business with this company in the first place, and further regret the protracted time it took me to finally just leave.

    Anonymous 1/29/10 3:10PM

  • I have been trying for an hour to talk to a representative. I will be leaving on vacation and want to clear up my credit card before I leave. You have also told me what my balance is, but that's not good enough. I want to pay it OFF.

    I also know that if I don't do this you will charge me a late fee AND I WILL REFUST TO PAY IT.

    blazr88 1/28/10 2:12PM

  • Not matter which of the 800 numbers you get, it still takes 20 -30 minutes of navigation to reach an associate. Even if this is floow-up on an issue that you have been trying to get them to handle for months, you have to start again fromthe beginning each time you call and get a different person.

    By the time I get the paperwork from them to apply for a mortgage modification, due to an income loss of $150,000,I will be foreclosed on.

    They are months behind in sending out the packages, but I bet when I am one day late, they will not be behind in foreclosure processes.

    I will just hope that the Sheriff is too backed up in serving vacate notices.

    I WILL NEVER, EVER, DO BUSINESS WITH BANK OF AMERICA AGAIN. This time it is only because they bought my mortgage.

    Disgusted with Service in NY 1/27/10 3:36PM

  • I have been a Bank of America customer since March of 2009 and had had a less stellar customer service. But having the additional credit gave my family and I a little extra security and having that with a company like Bank of America seemed like a good idea. I have had no late payments to the account, made two large transfers to the account to make sure that it stayed in good standing and have paid the entire balance off three times during the length of the account to make sure to keep the account secure. After paying off the account this month I received two letters from Bank of America that said "Card services take a proactive approach to review our customers' accounts, what that meant was that they have overextended in other area and since my limit was only $2,000 that it was not important to them. After spending considerable time on the phone with D***d a representative of Bank of America, I was informed that yes I was "reviewed" and even though the account looked great that because I had other cards (all of which have less than a quarter of their maxes used) I had to much revolving credit. First that seems a little strange but when I ask D***d to speak to a manager he stated that they do not have any managers. Long story short being canceled for being a good customer was one thing but being lied to by a company that many have trusted for years only vilifies their reputation further. So if you are looking for a company to trust your money to whether in credit services, home loans, or any other capacity just look at the other reviews all over the internet and make an educated decision before you invest with a company that does not have any concerns for the future of their customer and their families well being.

    madmiln 1/27/10 10:36AM

  • I have been dealing with BAC for two months to straighten out their posting errors for my mortgage. In month two I am dealing with the "Payment Research" area. Five different analysts couldn't fix it, or figure it out and the last one argued with me that they were correct. I asked for a manager, got a supervisor and he finally agreed that they were wrong, but would have to talk to the previous analysts to find out why they posted the payments the way they did! I was on hold at least 15-20 minutes with every contact. The supervisor said he would call me back in an hour or so. That was two days ago. In the meantime, my account is still showing penalties that they caused.

    Anonymous 1/26/10 7:34PM

  • I just spent a total of 40 minutes on the phone with Bof A, and got nothing accomplished. I was transferred to 4 different depts. , each not knowing why I was transferred, and me not being told, only to end up with someone who took over 9 minutes tolook up a customer service #. I finally had to go back to work and couldn't wait any longer. I don't know what's happening with Bof A, but it's reputation has become horrible and the service on the phone is a perfect example of the worst possible service!

    Anonymous 1/26/10 3:19PM

  • BOA is impossible to reach. They are the most unprofessional people I have ever dealt with and if you are thinking about a mortgage go ANY WHERE else but don't go with BOA. I have begged them to call me, left many voice mails and sent many emails. They continue to ignore my requests. Every person you talk to tells you something different. I am trying to prevent a foreclosure from happening but they do not care!!

    Disgusted in NC 1/25/10 7:19PM

  • I TOO WAS A COUNTRYWIDE CUSTOMER FOR MANY YEARS...OH HOW I MISS THAT COMPANY. I NEVER ONCE HAD TO ASK MORE THEN ONCE FOR SOMETHING TO BE DONE IT JUST WAS! BOA IS A NIGHTMARE. I HAVE BEEN TRYING TO GET ON MY ONLINE ACCOUNT FOR 4 MONTHS. EVERYTIME I DO WHAT THE MESSAGE ASKS OF ME IT TELLS ME THAT THE SYSTEM IS DOWN TRY AGAIN LATER..HOW MANY TIMES DO I TRY? I TRIED 7 DAYS IN A ROW AT FIRST FINALLY GIVING UP. CALLED BOA ONLY TO GET SENT TO PERSON AFTER PERSON WE CAN NOT SEEM TO GET THEIR HEAD OUT OF THEIR BUTT LONG ENOUGH TO LISTEN TO ME AND SEND TO THE PERSON THAT MIGHT BE ABLE TO HELP ME. BOA USE TO OWN OUR HOME MORTGAGE YEARS AGO I LEFT THEM BECAUSE THE WERE MEAN, RUDE, UNFRIENDLY...GOD HELP ME I GOT STUCK WITH THEM AGAIN!!!!!!!!!!!!!! DON'T USE BOA IF YOU DON'T HAVE TOO!!!

    Anonymous 1/25/10 12:19PM

  • Gee, I thought I was being singled out by BOA. I also had a loan with Countrywide and now Bank of America. I thought CW was bad but BOA is 10 times worse. I was one day late and had never been late and was charged $39.99 and refused to pay it after an unprofessional associate was very rude on the phone. They called me at 8:30 pm one night 5 days before the payment is even due to remind me that I owe them money and make sure I'm not late again. Now I want to get my tax info for mortgage and I refuse to give out my social security number over the internet. I'm planning on calling today and request it by mail and I WILL NOT pay to have this done. What a bunch of BULL...No one calls you back and it seems the only time you can talk with someone is when they nag you to remind you that a payment is due. I know I have a loan and don't need to be reminded!!

    Anonymous 1/21/10 5:30AM

  • My home loan was taken over by B of A in 2009. Tonight I got a call from a debt colloctor saying that my payment was late, 1-19-2010. I told him that I paid my payment and on time with extra. After his call I called my bank to see if my check had been cashed and they told me that it processed and was cashed by B of A on 1-11-2010. I am pissed off I have never been late and always pay over the amount. NOW I have to call B of A , to see what block head didn't do their job, or is this just a way to get a late charge out of me? I will call the fraud deptment at the FBI after I speak with someone at B of A. I sugest that anyone else that has the same issue do the same as to show a trend of abuse. And we bailed this bank out! PISSED in California!

    Chuck 1/19/10 10:19PM

  • i tried contacting them several times every single time you get a recording. my mortgage was bought by countrywide this terribe service!!! no apparent reason my mortgage increase by $200

    Anonymous 1/18/10 5:42PM

  • Bank Of America is the most unprofessional company I've ever been involved with. They bought my mortgage account from CountryWide and send me on-line announcements of the automatic withdrawal. However I can NEVER access any information!!! They now say that my tax info is ready to download and print...but can't get to it. I don't have an account number which they require no matter which site I go to. If I call a recording immediately asks for my SS #. I'm not giving that out on the phone...to a recording yet! This co. makes contact with them impossible. I HATE DOING BUSINESS WITH THIS COMPANY! I am stuck with them, but am SO frustrated and angry.

    Frustrated
    1/17/10

    Anonymous 1/17/10 8:44PM

  • I closed my account after years with BOA,all that tarp and they turned around and raised my intrest rate?,plus they used the tarp to pay out bonus's to the employees who melted the system. And oh they refuse to lend any money,personally we know several small business that have been turned down,,,GO LOCAL!!!!

    John 1/14/10 6:32AM

  • BOA was totaly unresponsive re: a billing dispute. Althought it took a lot of effort, the company with which I had the billing dispute recognised the error and corrected it. BOA, who was at fault in the billing error did nothing to rectify the problem. How many future transactions do you think I will be having with BOA?

    Pistol 1/12/10 6:31PM

  • I am absolutely FED UP with B of A's DISGUSTING company ethics!!! I am a struggling college student and in the past week they have charged me 4 overdraft fees and another overdraft fee for having a negative balance for more than 5 days... HOW DO YOU EXPECT ME TO CATCH UP IF YOU KEEP CHARGING ME!!!?? I tried calling and explaining my story and they did NOTHING!!! You might get a hold of someone but they prob. will give you more bad news!! F OFF B of A!!

    Anonymous 1/9/10 2:51PM

  • In case anyone else wants to get a hold of someone at Bank of America that can actually do something, this site has got the corporate phone number plus a few other goodies. The names/positions may be outdated, but the phone # works.

    http://consumerist.com/2008/10/reach-bank-of-america-executive-customer-relations.html

    These people are sooooo crooked and they know it. To that a-hole "MrMakeItHappen" who earlier said "you signed the papers, you should know"...I hope you enjoy burning in hell. It's one thing to be a corporate slave and another to be a heartless corporate supporter. These days, contracts have become way too out of hand. Whatever happened to a hand shake? Contracts are made longer and longer to discourage people from reading EVERYTHING.

    Me, personally, I'm just pissed off about Overdraft Charges. I called today and they the manager I spoke to ADMITTED that they "SCRAMBLE" up the transactions and "that's ok because it's consistent" BS!!!!!!! When you "scramble" transactions so that I have to pay 5 overdraft fees instead of 1 that's called fraud. I personally will be bothering who ever I can at the corporate offices till I either get my money back or they send me packing to another bank. Not that any other bank is any better, I know they're all frauds, but at least I can make them share my frustration one move at a time.

    Anonymous 1/6/10 6:52PM

  • Bank of America is HORRIBLE. YOu can NEVER get a live person. They don't call you back. They don't pay any attention to what you tell them. I owe them -0- and have a healthy balance, so I get NO attention.

    Anonymous 1/6/10 7:24AM

  • Our payment on the mortgage BofA inherited from the user-friendly Countrywide, is due on the 1st of month, with 15 day grace. (She had an automatic setup to pay from our CU two days after our 1st of month money came in.) So on Saturday, Jan 2, my wife receives the call that we are late and will we make a payment now with late charge too. So now after about five hours on the phone talking to people who must have an IQ of 13, maybe it's settled and maybe not. Why not go to a bank branch instead of this phone nonsense? Because you cannot deal with a mortgage at a bank branch, that's why. Like everyone else says: the very worst imaginable systems and responses.

    Fedup 1/5/10 8:13PM

  • We bought the house and got our loan from United Community Bank, after more then year the loan was sold to Bank of America. We’ve been making payments to BAC since June 200, always wayyyyyyyy before the due time. In November we received the phone call that we are late on the payment, I went on line and checked my personal acc. It was showing that BAC deposit the check on October 30 (payment for November), but they have been telling us that we did not pay. Then they said they have some problem with the new system ble ble ble. I fax them copy of every check with the deposit date since June, and they said it will take about two weeks for them to find it. I said I will go to my bank and dispute the check they “already” cashed now missing the money. And the miracle happed after when I told them I will have the police involved, they find my payment…..now they sending me some letters that I have been paying and charging me $5 each, I don’t know what to do yet, or were to call…..stay AWAY from this Bank
    M.F

    M.F. 1/5/10 12:50PM

  • I took out a loan with B of A 3 years ago and had not had a late payment until recently. I was 3 days late and paid the late charge because it was my fault, but I am now being charged $.25 a month on the late charge, they now say it is a part of my loan so I have to pay the interest on the late charge. I have been lied to by B of A every step of the way and I would tell anyone who wants to do business with B of A think twice about it. They are not customer service oriented and they lie!!!! PL

    Anonymous 1/4/10 8:20PM

  • trying to speak to a customer service or live person is IMPOSSIBLE!!!!!!!! THERE RECORDINGS ARE BS!!! YOU CANT FIND ANY DIRECT PHONE NUMBERS TO MAKE OR SETUP PAYMENTS ...... I AM ONLY TRYING TO CLEAR UP A PAST DUE BALANCE ,,, THANK GOD I NO LONGER HAVE A BOA ACCOUNT!!!

    REDS66 1/4/10 4:57PM

  • Re:poor customer service at the Banking center (inside the Safeway store) in Union city,CA. 94587.

    I can't even begin to say how disgusted I am with BOA. The customer service at the Union Landing Banking Center,inside Safeway, is lacking and the banking center manager`s attitude is just arrogant and immature.
    I arrived inside the branch at 4:01 pm and the tellers were still there and were able to take my deposit. The manager, Harpeet S. Mutti, refused my deposit by saying:" if i make an exception for you then I would need to make an exception to everyone.." but there was nobody there besides me...!!!
    I have tried to explain to him that I am leaving on a business trip on Sunday and wont be back for 2 weeks hence the urgency of making the deposit then....but he did not seem to understand nor to care...
    I have been a BOA client for over 12 years, for both my personal and merchant accounts....on a monthly average I deposit over $15,000 to my accounts there but after today`s experience I am having second thoughts whether they really deserve my business.

    At this point the damage is already been done and nothing can fix my inconvenience but I suggest that they will choose and train their employees (especially the managers) better ,

    With a great disappointment,

    -A. Russo
    alex_russo1999@yahoo.com

    alex_russo1999 12/26/09 11:24PM

  • I was treated very poorly by a drive-up teller at the Canton, Connecticut Bank of America branch. The ATM wasn't working and I had to wait for the drive through teller to open to withdraw funds necessary for the holiday. I had arrived at the ATM at 8:15 and wasn't serviced until about 8:40. I requested that $20 be broken into $5 bills. The teller said, "You couldn't get that at the ATM." I responded, "I would have been done a half-hour ago." She muttered sarcastically without the intention of being heard, "Merry Christmas." I told her I heard her and thought her comment was rude and that I was a client. She told me as I was driving off that I had been rude.

    Bank of America offers little incentive for saving with them. What they do offer is convenience and service. Both of these were negated in this experience. My wife and I have decided that after the holidays, we will diminish our deposits in Bank of America and give a major portion of our investment to a bank with better service.

    Anonymous 12/24/09 8:34AM

  • We received a letter saying "pre approved"
    for refinance. Sounds Great..get lower
    interest rate. We had our loan with BOA
    for 3 years with no late payments, our credit
    rating was great and after 4 MONTHS of jumping thru hoops for them we were denied.
    Keep in mind our loan was already with them...Wow we were thrilled to get our home
    refinance with a different bank and take
    our business away from BOA. If you are
    thinking about using them , my advise is
    DON"T...you will regret it.
    Linda
    Houston Tx

    appledumplin 12/23/09 8:35AM

  • I can't even begin to say how disgusted I am with BOA. Their customer service is non-existent. I have spent 6+ hours on the phone and have sent 2 eamil trying to resolve an issue. It still isn't resolved and I honestly don't believe it ever will be. They never even bothered to answer my emails. My mortgage was sold to them, and I don't have much choice, but to do business with them. I know that I will never ever have a credit card or a bank account with them. They are a disgrace to the banking industry. I guess that explains why the US is in the situation that it is.

    Anonymous 12/21/09 12:51PM

  • I had a loan with Countrywide which got sold to Bank of America recently (2 months ago). I still have not received any payment coupon from Bank of America. I went to make my payment last month and the web page is all different. I called customer service to find out how to access my account. They helped out and said this would only happen once. I just tried to make my payment on line again and now I've found out that I can't make my mortgage payments online unless I have a Bank of America checking account. I called customer service and they want to charge me a $15.00 phone payment processing fee. VERY BAD CUSTOMER SERVICE.

    Lionesa 12/15/09 5:52PM

  • Horrible doesn't even begin to describe BOA's customer service. I called in July to resolve a credit card issue and was told it was taken care of only to discover several months later that it had not be resolved. When I finally got through to a "person" I was told the original representative did not have the correct information and was not authorized to make the adjustment to my account. I asked why I wasn't notified and got no answer.
    I've mailed them two letters (same one twice) to the only address I could find, the one on my billing statement) and have had not gotten any response at all. I get calls from some unknown "collection agency" about my billing and when I refuse to make a payment because of the dispute they give me the customer service number. What a maze of frustration. In the meantime, my credit rating has probably gone through the floor.
    This really gripes me since my tax dollars went to bail BOA out of their financial difficulties - WHAT ABOUT MINE?

    Ignored in PA 12/14/09 3:03PM

  • I cannot believe the lack of communication and customer service from this company. Being a real estate professional, and trying to work together has never been so hard. The "negotiator" I am so called "working" with, won't listen to a word I say and she had the nerve to yell at me and then hang up on me as well!

    NM Realtor 12/14/09 2:58PM

  • absolutely ridiculous~customer service...where is the customer service. I mailed my payment and my check still had not cleared after 15 days. I called and made the payment only after getting the reassurance that my original check would not be processed. What a great surprise when I found out this morning that my check was processed the day after my phone call!Foolish of me to trust BofA.

    Anonymous 12/11/09 5:08AM

  • My wife and I have credit scores over 750 and made a large purchase some time ago on a BOA credit card. We made every payment on time and sent in an extra $100 every month until last month when we had some extraordinary expenses. My wife sent in the minimum payment, or so she thought. She misread the figure and sent in $10 less than the minimum payment so BOA raised our interest rate to 27%. When we called and pointed out the facts they refused to do anything about it.

    edjgolfer 12/10/09 1:13PM

  • my name is j. c. davis and i've beed trying to settle an acct. with BOA since 2005! NO S**T you can't get a hold of anybody! They closed my acct. because my girlfriend at the time bounced a check from chase bank into my acct. I never spent the money and it never cleared. so how am I reasponsible for that check? BOA goes out of it's way to screw people up. can't do anything because of them.

    oval73 12/9/09 1:04PM

  • I Can NOT get through to a customer representative. I've tried for at least 30 minutes and nothing. I sent my payment in over a week ago and it hasn't posted - ridiculous.

    Anonymous 12/9/09 10:02AM

  • I cannot get through to a CSR! I have called 3 times and was on hold for 30 minutes!! The customer servcie is HORRIBLE! I sent in my mortgage payment 2 weeks ago and they still haven't posted it to my account! And now I cannot speak to anyone!! BANK OF AMERICA IS HOORIBLE!!

    Huggs 12/9/09 9:16AM


  • We have spent a month trying to resolve a roofing payment issue without success. Bank of America has been much less than cooperative in the handling of this issue. We will never do business with this company again nor would we recommend them to anyone.

    Anonymous 12/5/09 2:55PM

  • I just got off the phone with them and service was ridiculously HORRIBLE. After dealing with the silly automated speaker I was transfered to on operator after holding an additionaL 20 minutes. Sharron said she couldn't help me and blind transfered me to another department. Needless to say that department couldn't help me either because I was trasnfered to the wrong one (checking vs online baking). I was finally connected to online banking and Rep. David, lacked knowledge on the information I was trying to find online because he was not in the Mortgage dept. Needless to say 45minutes later I had gotten nowhere. Right before being transfered to David the automated messages stated that if you would like to complete a survey ask the representative to transfer you after speaking to him. So I did and as expected, David did not transfer me, but instead hung up on me. Bank One clearly has NO regard for the value of their customers time. When I was with Countrywide I NEVER got such HORRIBLE SERVICE.

    Jen 12/4/09 10:22AM

  • BofA's online customer service is just awful.
    If you need to ask a question about anything, it doesn't matter what!! In a day or two you'll get a response saying they can't answer and you need to call.

    The latest was, I just needed the physical address to their finical division. nope, that can't be done via email, need to call? WHY!! good grief it's just an address it should be listed on the website!

    how many people have seen this canned response before?


    Thank you for your email. While we make every effort to assist our customers
    who contact us by email, there are certain situations which do require a
    conversation with an account specialist. We are unable to assist you via
    this channel. For further assistance with your account, please contact our
    Deposit Product Services department directly at 1-800-323-9919. Associates
    are available from 8:00 am to 6:00 pm Monday through Friday Pacific Time.

    Please be assured that we know your time is very valuable, and we would not
    direct you to contact us by telephone unless it was absolutely necessary. If
    you would like to contact us at Customer Service and Support at
    1-800-442-6680, we would be happy to warm connect your call directly to our
    Deposit Product Services Department. Associates are available Monday through
    Friday 7:00 am through 10:00 pm and Saturday and Sunday 8:00 am through 5:00
    pm. We do apologize for any inconvenience this may cause.

    If we can be of further assistance, please feel free to email us again.
    Thank you for choosing Bank of America.

    illegaloperation 12/3/09 4:27PM

  • Bank of America is full of BS... You can't get anyone on the phone! You have to press this number and that number. And you still don't get a person on the phone.. I hate I even got a loan from this people.

    redd38 12/3/09 12:45PM

  • I have been trying for 2 days to contact a human being at BofA to ask a simple question about my mortgage. I have called 5 or 6 numbers, most of which do not work, and had one person transfer me to a dead line. To say it is frustrating is an understatement.

    Unhappy customer 12/2/09 2:55PM

  • After unsuccessfully attemtping to reach B of A about a mortgage problem I was able to speak to someone through the phone numbers on this site. They informed me that the telephone system for the mortgage department has 'crashed' and is inoperable and they do not know when the problem will be fixed. At this time there is no way to speak to any mortgage representatives at B of A.

    V 12/2/09 12:38PM

  • I have had my mortgage(s) with BOA for decades with no issues and good service BUT now that they have this new thing called Home Loans instead of Mortgages and changed the loan # I am having a terrible time. They have hosed up my new payment due to small escrow shortage. One number that I call that on my escrow shortage letter says they are closed and its mid day on a Wed!!! The number posted on BOA website for mortgage cust. svc says they are having technical difficulty. So I called the regular Cust svc and got a human and told her what was going on. She said she would transfer me BUT would stay on the line until they answered to assure all was well. She transferred me and I got the same "we are closed" and she was G O N E. I am so upset I could just scream.

    boaangry 12/2/09 11:35AM

  • Long wait time on hold....no one knows what they are doing at B of A.

    chelledillon 12/1/09 1:25PM

  • I have Bank of America for my mortgage - not by choice but because my mortgage was sold to them. They have the worst phone system to get through and I have a horrible time trying to navigate through their online system. I just was told to 'try again later' about twelve times while trying to set up the 'security key' system on their website. I'm all for security but when I can't access my own account thats a bit excessive. I never did get in so now I'm on hold....again.

    JRow 11/30/09 1:27PM

  • Those idot BOA representatitive, I have paid my morgage, but they don't post it to my morgage account, ends up that my credit report shows that I didn't pay my morgage, when I call them and they keep trasfer to another phone, then the line is cut off. they don't want to responsible for their fault.

    Anonymous 11/30/09 11:36AM

  • bank of americas no customer service. they don't even have one to write about.

    Anonymous 11/29/09 6:32PM

  • My wife and I spent two years doing everything we could do (with the help of family) to keep our home. We just could not keep up with the payments anymore and went to various HUD workshops. We even met with a local B of A representative who agreed our only true option was a short sale. We got a Realtor and got an offer (and a higher one at that). So the same week we missed our first mortgage payment we submitted the offer and short sale. We got conformation within a week that it and all our paperwork had been received. It has now been seven months. We were finally assigned a negotiator a month ago but after calling (weekly for seven months) we are told that nothing has been done by that negotiator on our file.
    Here are my issues with the service. First, it has taken them seven months and they have done nothing with our file. Second, each time I call the say that they don't know why it is taking so long, and that they are putting an "escalation" on it for us. We are now on our 13th escalation. Finally, with the complete lack of movement on our file, we have recently received a letter with the date that our home will be auctioned off (in a couple of months). At this rate, our home will be auctioned before our file even makes it into someones hand. Again, we submitted a great offer the same week we missed our first payment. There has been no communication from B of A, all information received on statuses has been on our part. Although I can always get someone on the line, after calling and emailing our negotiator and their manager for a month, we still have received no communication.At least tell me that it is still sitting in a pile somewhere.

    shortsale headache 11/29/09 1:08AM

  • they are completely unwilling to work with you on lowering high interest rates or dealing with late payments. customer service is very rude

    Anonymous 11/24/09 12:34PM

  • The same thing happen to me when I applied for a HMAP due to Fannie Mae is the backer of my loan.
    I recent learned that Bank of America got people working in Mexico, Costa Rico and India with all our home loans. I recent learned this on November 19, 2009. This is out of context since these third world country did not use their money to give these Banks Bail out Money but the USA citizen money.
    This is why so many of these Banks will not give us relief with our loans and making it so hard for us. These employees who worked for Bank America gave their family and friends these HMAP refinace or Modification.
    Now, people with rental property is even being help but home owners no not us. We are poor and struggling with this down size of the USA.
    We all need to force the USA government to help us and stop all these Bank from all this fraud. My home equity has illegal been taken from me and I lived in my home over 14 years never even borrow a dime on it. Why is my equity Bank of America?
    Then all these so call loan anaylis is people with no education and never even worked in realestate or any form of training, why did Bank America contract with these third world country for employees who has no sense to even work on a home refinance or home modification of a loan?

    Susie 11/22/09 7:23PM

  • When I called BofA in June to inquire about HAMP, the rep that took my call did a brief screening and told me to fax all my verifying documents (pay stubs,bank statements, tax returns,every bit of personal financial info,basically). I wrote and confirmed the fax number with him TWICE because he had a heavy accent and was hard to understand, and he said it was right. The number on my fax report matched....well, he gave me the WRONG NUMBER because later I got a call from a kind gentleman telling me he had just received all my personal financial information at his home office fax machine! Thank God he was an honest and sympathetic person-- otherwise it could've been open season for an identity thief. I complained to BofA,-- no response, and no reply to my HAMP app. after I mailed it postal. Lovely!

    Ummi 11/18/09 9:21PM

  • Bank of America or should we call them "Bad for Americans" is indeed one of the worst service providers, of all sectors, that I have had to deal with in my 57 years of being on this planet.
    I was laid off in June 2008, knew that I would have some financial challenges and started to try and be pro-active with "Bad for Americans" beginning in September, 2008.
    Have spent too much time to even think about on the phone, have sent registered letters, have visited local branches, etc. all without any luck.
    I did get to a point where I was in the office of a financial counselor which the bank had requested me to do. The counselor and I spent almost 2 hours on the phone with someone in their "making homes affordable" division. I think this may also be called "home retention department"
    I had previously spent a lot of time with both of these departments trying to get some consideration, help, assistance, advice, etc.
    Anyway, on this particular call the "Bad for Americans" agent did tell me that I should be eligible and to expect a package of documents within 7-10 business days. A month a half later still nothing despite a number of follow-up phone attempts by me.
    My loan had been with Countrywide and was bought by "Bad for Americans"
    I have lived in my small condo for 15 years and have accrued approx. $100,000 in home equity even in a down market.
    I've tried to get a home equity loan but without a job (now going on 15 months) I'm told that my debt to equity ratio doesn't allow for a loan even with solid equity.
    Bank of America now known as "Bad for Americans" is about as bad as it gets. They are constantly being questioned by federal authorities for the way they do business with both mortgage and credit card holders. and there are a multitide of reasons why they are under investigation.
    I strongly suggest to all of us victims out there to just try and keep the pressure on and pay off your credit cards as best as possible with these thieves
    I've been telling everyone I can about the multitude of ongoing problems with "Bad for Americans" and urging them not to even think about doing business with this very evil corporation.
    Bank of America=Bad for Americans!

    larryrivkin 11/17/09 3:31PM

  • I spent 3 hours today being tossed back and forth between departments and not one person could help me. A year has gone by and my piece of crap sons father still has not made the mortgage payment. Better yet, BOA has done nothing about it! Has not even bothered to start the foreclosure process yet he still squats in my house. This is the worst company with idiots answering the phones. Why even bother paying these people! As I try to fix the a-holes mess on my house, I cant even get a person to help me do that. I am willing to put money down to put the house in good standing to fix my credit, but I guess BOA would rather see the home sit for another year unpaid. Way to go BOA, what a great lender you are. Idiot!!!!!!

    LB 11/16/09 3:38PM

  • They are completely useless! I had a closed account that was re-opened by an unauthorized withdrawl (AOL... another nightmare company)... now my closed account is overdrawn over $300! I never received any notice! The only way I found out was when I moved to another city to open an new checking account in a different bank and they won't open it because I have an overdraft and B of A! They absolutely refuse to listen, will not help, when you call and are on hold... you end up being transferred to another department and cut off! I hate them and now have to go without a checking account or debit card!

    momof3 11/16/09 3:05PM

  • Bank of America provides the worse service
    of any credit card I have ever had. I plan
    to tear up my Bank of America credit card
    as soon as I make my payment (although I
    can't reach anyone for help) and simply use
    another card, one which I have previous
    experience of them actually providing me
    service. I have heard this complaint is
    very common among many of my contemporaries.
    If I had ever entertained the idea of switching my bank accounts to Bank of America, I'm glad I never did and never will.

    sujazz 11/13/09 4:11PM

  • we have been trying to refinance since may 2009-you can't get answers they always need more paperwork because they take so long to process what you sent them it becomes outdated-it takes weeks to get an answer to your phone/email contacts--most of us would be out of business if we ran it this way-customer service is non existent-the chimps would be able to do a better job--don't waste your time refinancing with BOFA they just need to go belly up the american people need to protest bailing them out

    Anonymous 11/12/09 4:45PM

  • I have tried Tues, Nov 10, 2009 to get a hold of someone from the retention team, I have was on hold for over 20min. I am currently on hold again, Nov 12... still waiting. I have reached 20minutes again.

    awill456 11/12/09 1:22PM

  • I have wasted countless hours of my life on hold with Bank of America's home loans departments. They have told me contradicting information. They have transfered me to departments that were closed that day. They have hung up on me and one representative even got smart with me. They are by far the absolute worst customer service I have ever received. They simply dont care at all.

    hdcummings 11/12/09 12:28PM

  • Please monitor performances of your employees. 11/10/09 I visited branch in Forest Hills area on Continental avenue. Wanted to open 2 accounts there. Branch had maybe 50 people on line and only 2 tailors working the rest of the "crew" was very busy socializing in the lobby about personal staff. When I approach Mrs. Roberta Duarte, one of your representitives with question, if she can open one more station and help customers. She gave me a replay , wait in the line like everybody else, miss."This person not a credit for your bank, nasty, rude person.Bank of America should replace people like her.

    ingor27@yahoo.com 11/11/09 12:34PM

  • I have a home loan with Countrywide, who have now been aquired by Bank of America. I had to call Bank of America for TWO continuious days before someone helped me. All I needed was a simple answer to a question that I had about my home loan insurance. They kept transfering me to areas that couldn't help me, and they repeatedly gave me the wrong phone numbers to the area that I needed my question answered. I have never in my lifetime seen service as awful as theirs. (and I have seen some bad service.) I don't know how that they stay in business with such awful Customer Service. They require you to make your payment every month on time, but if you need their service, you will get nothing but the run around. If anybody is looking to get a home loan, I will advise you not to go through Bank of America. You will be sorry!

    Star 11/5/09 4:21PM

  • I just came back from a really annoying situation with this BOA. It's initial's fit
    properly cause it will squeeze every penny out of the customer that it could. I deposit a payroll check and they put a hold on it. That really #*!*#$ me off. The person on the other line told me that it is all checks cause of the economy, I told him that they also are holding my money for the stimulus help they got from us American People. STOP SQUEZZING BOA!!!!!!!!!!!!!

    Anonymous 11/5/09 11:39AM

  • I put in to refinance my home at the end of August it took the company two weeks to send my paperwork, I paid for the appraisal and the credit report then did not hear for another two weeks, he then said he would get right back to me, after two more weeks I called his boss and he said he would take of it. It is now over two months and have not heard from either of them. You can't get through on any phone number. I am very very disappointed in your service.

    lorranmike 11/2/09 1:14PM

  • Glad I am not alone in my thoughts that B of A has terrible customer service. They took over my mortgage, but neglected to send me notification of this in a timely manner...now I am left to deal with supposed non-payments and late fees. (I sent in my mortgage check on time, as I always do, to my original mortgage company). ARRGH!

    kiwigirl 10/22/09 2:17PM

  • Customer service is non-existent.

    catbird 10/21/09 8:39AM

  • Bank of America does not have a customer
    relationship..They never answer the phones,
    always recordings. Never return a phone call
    or email......Terrible, Terrible Service...

    JJ 10/20/09 1:01PM

  • customer service is very rude, when you ask them questions, they don't give you any clear answers. bank of america's customer service is the worst!

    Anonymous 10/19/09 7:34PM

  • Oh my goodness! Is this not the most annoying recording you've ever heard? I spent 5 minutes trying to get past the machine! Then when I heard the "wait" is 5-10 minutes I was screaming at the phone "that's because of your assinine system!!!"

    No wonder they're bankrupt!!!

    Anonymous 10/19/09 8:20AM

  • Option 4 states specifically states it is the option for finding an employee. for some reason this line gets transferred into customer service, not a directory assistance operator. it is near impossible trying to reach someone specifically at this bank. I hate calling Bank of America. Why can't they add a dial-by-name directory since it is so hard for customer service to patch a call through?

    caller 10/16/09 6:47AM

  • Bank of American customer service the worst every seen in the bank business. They treat their customer like dirt. I have been dealing with them all day regarding a wire transfer which should be done on the internet. I had problems with safepass after setting up the wire transfer. I was told by online customer service after waiting 15 mins for someone to pick up the line. I need to call my cell phone provider to check see why my text messaging was working. I know it was working because had text message coming in. But call cell provider anyway. Well nothing wrong with the cell provider text message. So call back they said they can't help me if not get security code to my phone in text. Need to go to branch. Now at the bank wait time will be 30mins which means 50mins. For banker to look at everything & call online support. Which told him the same thing. They can't help me. If my phone not getting the text message. What is wrong with this company?????Why aren't people available to help and know their system??? I'm only the customer not their tech department. SAD SAD Very disappointment in Bank of America. Time to go bank shopping for a more customer oriented bank.

    duke 10/15/09 2:05PM

  • What is going on with the phone service and BOA? I have 5 accounts, 2 mortgages and 4 credit cards with this bank and after 4 calls and over on hour on hold or stuck in the automated phone loop I still CANT get a human on the phone. I am beyond furious and dont know what I am even going to do now to solve the problem???

    cpcb 10/15/09 8:05AM

  • this customer service will be the reason why BOA closes, not the mortgage meltdown

    Anonymous 10/14/09 11:41AM

  • This customer service is like going into la la land. Unbelievable that you can't even talk to a live person regarding something very simple. Such a large financial institution and all the money that they have "stolen and continue to steal" daily. UNBELIEVABLE!

    Anonymous 10/14/09 10:34AM

  • I have had so much pure hell with this institution! I also bank at the Katy Freeway location catusa and I understand your frustration totally. I began working for a new company so, despite i've been banking with them since 03, they put a hold on the check. They told me I would have a certain, small amount available to me at midnight that same day and the remainder would be available 5 days later....I had to go thru pure shear embarrasing hell to get to that stupid $100 so I could get gas! I went to the drive in, they showed my total deposit to be $100 less that my check was for...they asked me to come into the lobby where I sat for my entire lunch hour while a bank employee tried to navigate the impossible automated system....you would think the staff would be prive to a decent communication system even though the customers are not! I despise you BOA and even worse...my mortage company just sold my note to you all.....I'll be living under a bridge in no time with your gross incompetence managing my account!!!!!

    Trainey 10/13/09 1:02PM

  • Calling customer service is really combersome. I called regarding tracing a check. I am not a customer. Needs to have the option of "not a customer". Long wait. Need to hire more customer service employees.

    tomkomas 10/13/09 9:43AM

  • I have 2 checking accounts and a savings account of over 23,000 in BOA and was thinking about getting my mortgage with them! There is no way I will ever do that! I was applying for my mortgage and it is IMPOSSIBLE to get someone on the phone! They will never return my calls. After reading all the statements from you guys, I am so greatful that I did not sign with them. They are shady and lie about the APRates.

    BOA in Edinburg, TX 10/10/09 10:17AM

  • I am a long time BofA customer, but after today's experience with multiple transfers and fighting my way through layers and layers of "buttons", I'm about to become an EX-customer! On top of the sheer frustration and total inability to get my question answered, some recordings (of which I was forced to hear far too many) were all but inaudible due to "breakups". I would think that an institution like BofA could afford decent quality recording equipment.

    In my opinion your telephone response system has serious problems. If you are trying to attract or retain customers, this is no way to do it.

    ElizabethR 10/8/09 6:08PM

  • i need to talk to someone the service at the katy freeway location is terrible the people are rude please help me i have been yelled at and cused at

    catusa 10/8/09 1:43PM

  • Death to Bank Of America.

    If you guys don't want to bother with customer service. ( they don't know ish)
    Call the presidents office and they have executive customer relations agents..that for the most part will refund you over draft..fee...

    Here is the number : 704 386-5687

    Also DO NOT, sign up for their new OPT-OUT program. It's meant to help you deal with overdraft but it really makes things worse for people..trust me. Just ask a ton of questions.

    Again ..DEATH TO BANK OF AMERICA

    SANE_ONE 10/6/09 3:41PM

  • They lost the paperwork on my current home owner's insurance and left a 'critical' message deeply burried in the account information stating they were putting a forced policy on my home loan. It took approximately 4 hours of my time to resolve the issue which boiled down to providing them once again with the policy statement information. I'm tired of the excuses and explanations offered by customer service associates that would insult anyone's intellegence.

    RoseMaybud 10/2/09 9:00AM

  • This customer service is absolutely horrible. It takes forever to get to speak with a human being. The bank operation process takes people's hard earn money. I'm a college student, I'm always broke and little mistake, due to the way they process late payments and over draft they take every penny you have.

    Anonymous 10/1/09 7:54AM

  • Bank of america is the worst bank i have ever dealt with in 50 years of banking. they use outdated methods, have people like raquel in the call centre who have been trained to be condescending, and no idea of how to solve problems.

    jake 9/30/09 12:54PM

  • I had an unpleasant conversation with a call center representative from Bank of America. She would not let me speak to anyone else and so I called her a nasty name and ended the phone call. She then placed a note on my account that I could not discuss my account via telephone anymore and that my account was under investigation for closure. The not stated that I could only be helped in a branch. There are no branches where I now live in KY. A CALL CENTER REP! HUH! She was so shady that she did not put her name on the note and another call center rep took it off after I explained the situation. ABUSIVE!

    Anonymous 9/30/09 9:31AM

  • I had a CD which had matured the previous day. I called and asked that the funds be transferred to my BofA money market account.
    She said I couldn't do that over the phone. Would have to visit a bank branch or send a letter. Not my first problem dealing with "customer service'. The bank I had been with for 50 years was taken over by B of A.
    Since then EVERYTHING is a problem.

    chas 9/29/09 8:26AM

  • I have been attempting to refinance for 8 months and now BOA has informed me they made some mistakes with my app. This has been the worst service I have ever gotten from any business. I am now fighting to get my appraisal fees back. Does anyone know where or who I can go too for help with this and to report this type of service.

    Watson

    Watson 9/27/09 1:44AM

  • Your customer service really SUCKS!!!!

    I regret so much that I set up an account with you!!!

    ? 9/24/09 5:23AM

  • Your customer service sucks!

    BIMU 9/24/09 5:15AM

  • Don't trust BOA when Refinancing a loan. I asked them whether I should refi an existing BOA mortgage when the rates were low early in the year. They told me yes. They were happy to tell me that I could get a lower rate, but they did not tell me that I would end up paying more over the life of the loan because the new loan would be longer than how many years left I had on my existing loan. Only when I ran the numbers after receiving the paperwork did I realize it was NOT financially advisable to refi my current BOA loan. Now I'm fighting to get my app fee back.

    Anonymous 9/16/09 12:26PM

  • I have been trying to refinance my mortgage for the past 9 months. I have dealt with 3 people one of which no longer works for BOA. When I applied for the loan 4 years ago the service was excellent, no comparison with today when I get no answer via mail or via phone. The first person I dealt with in January was slow but was moving on with the process until he was probably fired. The person I have been in contact with for the past 3 months has not even started the process. I live overseas and cannot spend hours on the phone to find alternative contacts. I am even more concerned now after reading all these comments.

    Anonymous 9/9/09 1:34PM

  • Bank of America is in the business of scaming young inexperienced bankers out of their hard earned money. They pay atm debits even if there is no money in the account and they then charge you $35.00 per transaction up to $350.00 per day. This is the most unethical establishment. I had a $69.57 overdraft and they charged me $405.00 in overdraft fees. I refuse to deal with the thieves that masquarade as a bank.

    Lycohn 9/9/09 7:53AM

  • impossible to reach a person

    Anonymous 9/8/09 10:44AM

  • As A BOA customer for the past 12 years my wife and I decided to use them for a new home loan.As first time buyers it is the most frustrating thing we have ever tryed to do.Some of the prossesers in the jacksonville area are just plane rude.The person we are dealing with just didnt even send the paperwork to the underwriters because she was going on vacation so now we dont even know if the sellers are going to give us an extension so now we might even lose all the money we have spent for all the inspections,we signed a binder for homeowners insurance and now we dont even get a return to our phone calls from the loan officer

    Anonymous 8/27/09 3:43PM

  • I have been trying to buy a home through short sale with BoA, signed the PA over 5 months ago. They have lost our paperwork at least 5 times, closed the file 4 different times. And it is impossible to get a return call or any type of response from them. Everyday it changes agents, we never know who we are supposed to be in contact with. We have had HUD monies in place for over 4 weeks now, and BoA will not give a final approval for the short sale to close. We have had 4 different "clear to close" dates, and still has not closed. Ironically, the lending bank is BoA, and the current mortgage holder is BoA -- and they still won't close this sale.

    gigi 8/27/09 1:03PM

  • I am a Realtor in the state of Florida trying for the past 7 months to get a short sale through. They have lost the paperwork a total of 11 times now. I have been hung up on 34 times. Never once has a negotiator returned an email or a voice mail. This is the worst example of customer service and it is a waste of everyone's time and money. THIS IS INEXCUSABLE! They don't need a bailout they need to be removed from the planet! It's no small wonder why people are going postal!

    JJ 8/21/09 12:51PM

  • I have been a long time B of A customer, but I am VERY frustrated with their poor service. I've tried to open a business account at my branch 3 times, and the staff either doesn't have time to help me (they are obviously understaffed), or no one knows how to do the procedure. As a result, I've gone somewhere else. And I am planning to move my accounts to another bank (mortgage, checking, savings, plus custodial accounts) because I just can't abide the poor service. And just try to reach a living person via their "customer service" line! Avoid this bank if you can.

    karen 8/15/09 7:40AM

  • The worst experience ever in dealing with B OF A mortgage. I have called 7 times, re-entered my information repeatedly to be hung up on every time. I once got a person who then transfered me back to get hung up on again. I called the local bank office to get help. The loan agent said he couldnt help me. I asked him how he would get to the service dept. He told me he has an internal number. I about blew a cork!! I asked him to call them for me, and to have them call me back. They never did.. This bank has NO concern for its mortgage customers at all.

    Ogbruhaha 8/12/09 4:00PM

  • I recently requested a cash transfer from a line of credit which I have had with MBNA / B of A for twenty(20) years. I called into the "customer service" call center, where instead of having my request taken care of I had my credit line reduced! I asked the "clerk" if I had just written a check form the account would this action been taken, her replay to me is that I was LUCKY!! that this had not happened before. LUCKY!!!! twenty years of credit history nearly an 800 credit score and I was LUCKY!!!
    What a joke. I requested to speak with a supervisor and was told one was not available, and if I could wait 2 to 3 days to have someone call me back. Having already been on the phone for 45 minutes, I was in no mood to wait 2-3 days. I have sent multiple emails, all of which have told me to visit the web site, which is a complete waste of time, since all this will do is get me another "clerk" who I will have to explain the entire episode to all over again, which will increase my blood preasure beyond the limit of human endurance. Customer Service is a true oxymoron when dealing with B of A. Its very easy for them to accept our tax dollars to keep their mismanaged selves afloat, and then allow minimum wage clerks to make generalized decisions about peoples financial situations. If at all possible stay away form the large institutions find a local bank in your area, who is willing to speak face to face with you or directly over the phone and not from some detached phone center thousands of miles from where you live.

    Double D 8/12/09 9:01AM

  • Unbelievable!!! I have never had a worse experience than trying to deal this these people. When I finally did get a live person.....just about impossible by the way. I finally asked for a supervisor because I was getting nowhere. She told me she didn't have a supervisor?? Then I asked for a number for the complaint department (its a huge company after all).....she said I could write the complaint department!!!!
    All I was trying to do was sell my late mothers house to help the bank and apparently they would rather have it repo'd.

    BofA is AWEFUL!!!

    EXPARA 8/11/09 12:46PM

  • What ever happend to customer service!!! Not here.Difficult. Not user friendly. Have tried several options.
    My daughter is opening up an on line account and transferrring monies frm my account. I was to receive 3 transfactions nominal in 3 days. Have not and then today received odd odd email that starts with some coffee shop and the then bb&t and NO CONTACT # for BB&T. Not sure if it is phishing or BB&T. Tried calling, tried going on line, tried calling customer service and since no account # yet, difficult getting thur. I am still trying and it is over 30 minutes. On line and the "in person" is not user friendly, not easy to access, very frustrating to even an average user. God help the rest! I am no hol dnow and they said wait is 2 minutes and has already been 5 -that is after all of the other!!!! Not impressed and for a large bank. What happened to the customer here...
    So automated - phones and internet - no one can easily navigate or get questions answered. Totally Rediculous! They want more business - look at CUSTOMER SERVICE!!!! CUSTOMERS MAKE THE BUSINESS

    Anonomous 8/9/09 11:49AM

  • Thiefs. They charge hidden fees for every transacction. Worst customer service in the world. Greedy people

    True 8/5/09 2:28PM

  • There are some nice and helpful people at BOA branches. But I can't stand to go inside a branch, because the managers try to upsell you on anything they can while you're stuck in line. "Any major life events happening soon we can help you with?" Seriously, I was asked this. If I had a wife who was with child, I might have taken them up on the offer! ;-) It's also obvious there is an incentive--or some sort of race--to open more and more accounts, because lately even in the drive-thru, the tellers want to talk me into opening a savings account. Kinda like the dread you get attemting to ask your car dealer to JUST change the oil.

    Anonymous 8/5/09 2:22PM

  • I left my BOA card in an ATM and had to call for a replacement. The woman I spoke to first was very friendly and understanding and said I would get a new card in 5 to 7 days - the only problem is she didn't actually put in the new card request! After waiting 2 weeks and not getting the card, I called again to find out about this failure. The gentleman I spoke to this time was also very friendly, and went out of his way to express ship a replacement card. When I got the card, the PIN didn't work and I called customer service again to see if they could fix it. After being told wait time was 7 minutes, I was on hold for 30 minutes before talking to someone who said I had to go into a branch to get it fixed. I had to wait an hour at a branch on Saturday morning to get it reset. All employees were friendly, but this was more of a hassle than it should have been! At the end of it all, I was without cash for 3 weeks; and that was not fun.

    mobiuschic42 8/5/09 12:34PM

  • Bank of america bought my small military bank, the reps have been on me for 2 years to change my military checking acct to a "regular" checking. The final straw, when i "electronically transferred" money from BOA to another acct(really BOA cuts a check and mails it, not exactly electronic) I went in person to a "military branch" of BOA to talk about my problem and they gave me a 1-800 #. I closed my accounts and am writing the better business bureau.

    rpopsgoblu 8/5/09 3:28AM

  • I enrolled in auto pay. The first auto payment was to be made August 10, 2009. BoA drafted July 15, and July 28. It is now August 3 and no resolution.

    Biggest issue is that you get different call centers and have to re-explain the issue. No agent has called me back as promised. I was promised an update by agent Melissa at Ext 8204 no latter than Friday August 1, 2009 and as of 3:16pm eastern time there has been no call back.

    Anonymous 8/3/09 12:27PM

  • bank of america stole 500 dollars from me and is refusing to give it back. they claim to have sent me a check 5 times, but i haven't got it. each time i verify the address with them but it still hasn't come.

    firetire 8/1/09 9:45AM

  • There is NO customer service at Bank of America. I recently went to one of their drive-through windows. The teller gossiped with one of her friends who was in front of me for so long that even though I was next in line, I was told in a nasty tone that I should know that "they're closed." I work too hard for my money to do business with a bank with this kind of attitude, and I cannot in good conscience recommend banking with them to anyone.

    Lost customer 7/25/09 10:35AM

  • welcome to Bancrupt America (BA) please say you are irritated now or can not talk to a live person because you are not important to them you can get a high blood pressure while their annoying you select the best number please press...(1) If you are not happy with them (BA) press...(2) if you are not satisfied with their customer service press...(3)If you think it would be better to transfer all your accounts to a better banking with good service press (4)all of the above mentioned are true. To continue you need to response............ next time you hear this annoying service on the phone better think this am I going to trust this bank for their poor service and no quality to satisfy the needs of their customer better withdraw all your money and transfer it to a bank that is giving you good banking service. ................

    hakata 7/16/09 1:54PM

  • Does BOA really even read these complaints or is it just a way for their customers to vent and possibly feel better about it? I'm beyond frustrated with them and have already given them enough of my time. I, personally, don't feel that it would do me any good to sit here and write a formal complaint when I doubt anything would be done about it. Good luck to the rest of you!

    Beyond Frustrated 7/15/09 2:12PM

  • how in the world can i talk to a living, breathing
    person thats not a recording/////

    Anonymous 7/15/09 6:34AM

  • Ridiculous. Customer service is NOT a priority with this institution!forget it! So far, I've waited 22 minutes on hold, then, when someone finally answers, they HUNG UP ON ME!!!!! Now, I'm waiting again!33 minutes so far. When they do pick up (when donkeys fly out of my butt), I'll hear the ever so insulting "Oh! I'm soooooo sorry about that!"
    I really wonder what to charge THEM for my time~afterall, they are using MY money!
    WARNING! FIND ANOTHER BANK!

    bavarianmon 7/14/09 6:00PM

  • Absolutely, positvely the worst. It is like to retrieve information from a graveyard. More automated BS than a person can stand. What ever happened to people answering a phone for crying out loud!!!!!!!!!! I hope spmeone else buys my mortgage so I can at least get help when I need it.

    bldersdream 7/9/09 6:10AM

  • Oh my goodness...I thought it was just me and my "unique" problem as I was told...but having read some of the comments here I can only believe that BOA has some serious problems. I have been trying to transfer money from a regular savings to another customer's regular checking acct. I have received nothing but MISINFORMATION and just been MISLED. I am yet to speak to one associate that has the same information as the next. While you wait for "2 mins" which has always been more than 10 mins, you hear the announcement saying "transferring funds is as easy as 1-2-3 and I AM still trying to get this transfer done. ALSO, the Safe Pass option using mobile phone has not worked for me as yet...and they have been unable to give me a reason...ooops got to go an associate has finally picked up!

    AnnoyedCustomer 7/8/09 7:26AM

  • With great regret i am writing this complaint. I have been a customer of Bank of America for many years and today June 19 2009 I closed my account because the bank teller of the Somerville office in N.J. refused to take my deposit because I didn't have my atm card but I had my driver license and my Bank of America credit card i spoke to the manager who didn't give a dawn so I told him that I will closed my account and go to TD he didn't tried to convince me not to do it so I closed the account with $97000.
    The CSR tried to help me telling him that she knew me that I always do my transactions with her but he didn't care. That is bad business I am also going to transfer my cd's to TD Bank and 401K.

    Thank You for your attention

    Anonymous 6/19/09 4:09PM

  • It is extremely difficult to reacha live person. Further, I was denied services because I was supposed not to have given the correct answer to security questions..!!I have two accounts with Bank of America--fully funded and I have an excellent credit rate. I am very dssatisfied with your requirements--asking strange questions such as "having an overdraft"!!
    Very unfriendly!!

    Asuncion 6/17/09 11:52AM

  • The manager at BofA in Arcadia CA needs to be fired. My pension check was stolen in the mail & cashed by some bank that could not be identified from the stamp on the check. My pension company said I would need a notarized statement from my BofA branch (where I have deposited every pension check for the last 10 years) saying they did not cash the check & sent me their form. The only notary at my Arcadia branch told me she was the manager & refused to notarize the statement while acknowledging BofA did not cash the check. She told me that if she notarized any form not on Bof A stationary she would be fired! FWIW, after a huge hassle the pension company verified the check was stolen & issued me a new check..........no thanks to BofA where I had banked for >30 years. Dealing with BoA is a nightmare and I can't wait to switch my accounts.

    Bob E 6/10/09 3:11PM

  • We have had our debit card blocked for usage with no warning, and no contact from BOA...many times. The problem is that we use it. Then the BOA ATM Protection department determines what is too much use and shuts off the access to our checking account until we call in and go through many questions about our usage. When we do it all starts over again... just what a consumer needs. StacyH61

    stacyh61 6/8/09 2:00PM

  • Absolutely the WORST people with which to deal. Close this department and put the savings towards your bottom line. It is hurting you a thousand times more than it is helping. Complete, utter, unwavering incompetence.

    Departing Customer 5/26/09 11:27AM

  • BOA is the worst when it comes to getting a mortgage. My husband and I have been trying since April 17 2009 after we've found a home to speak to the person in charge of processing our loan (Sheila Jackson) who never called us nor able to reach via phone or email. Tomorrow May 26th is our closing date and we still have not heard anything nor know where we stand in closing. We checked online to see were the processing has reached and thus far nothing has been totally completed. What can I say....BOA is the WORST and I regret every moment dealing with them. Will however be seeking to open an account with another bank that treats their clients with respect.

    Nicky 5/25/09 8:33PM

  • They are the worst at getting back to you!!! I was suppose to get paper work to sign via fed ex. I am still waiting after almost 2 weeks. I think sending it via regular postal service would have been faster.

    Anonymous 5/18/09 4:25PM

  • If you enjoy being jerked around, ignored and misled, by all means apply for a mortgage through Bank of America. They are the WORST!

    emmie kay 5/6/09 1:09PM

  • I made a call to get information regarding wire transfer. The voice on the telephone said the wait would be 2 minutes or less before I will be able to talk to some one. Now it is 12 wait. minutes since I made the call no luck. BOA should not give misleading and mis information and make people

    Anonymous 4/9/09 6:31AM

  • BOA useless per usual. Put on hold for 5 minutes, then disconnected. Glad it's my wife's acct and not mine!

    Anonymous 3/30/09 4:10PM

  • My blood pressure went so high today after visitig the BA on South Water Street, Greenwich, CT 06830. After depositing thru the bank window, I asked the teller to please provide me with the balance and she said "I told you I can't give it to you because our machine is out of order!" I was so upset that I said is so rude.

    It's sad to say that there are only 2 or 3 employees who would greet and welcome you, but the rest would not even say good morning or reply after you say thank you. But because of its proximity to our house, we don't want to transfer it to our other bank where we have our other accounts. My husband has graded them negative during the survey so do with my other friends.

    Can somebody advise these tellers to undergo training in customer relationship please?

    Thank you.

    repam 6/14/08 8:53AM

  • Submit your comment >>
  • Thanks for this page and especially for marvelous customer rep Tiffany. The automated service could not help. Most frustrating was the lack of the automated option to reach a rep. If it wasn't for Google, this page and Tiffany, I'd be stuck.

    Called on Feb 3 around 4PM and was in touch within 2 to 3 minutes. The rep said her name was Tiffany who was very kind, patient and able to help me through MY disorganized, multiple questions.

    xnewmex 2/4/10 4:00PM

  • I found this site today searching for a contact number for BOA mortgage. Earlier today I got a call from a BOA computer operator saying my payment for this month was late. Calmly I looked into my electronic banking records and confirmed my hunch was correct and that they had made the error.

    I spent approx 50 mins with a BOA associate and found her polite, calm, helpful, and professional as any could be over the phone. I have also come to find out today that the BOA banking system dose not recognize partial payments for mortgages. Earlier this month, I decided to break up my monthly payment into an automatic every two week deduction from my bank. In reality I was ahead of schedule and their system thought I was behind. Beware of this system flaw.

    Being calm, pleasant and straight forward with your concern to the other end of the phone line has always been a plus for me. Any live phone personality is just human like yourself. Control your anger, have all your paperwork in front of you with a game plan for gaining information. Work with the associate and resolve your conflict. Above all, be patient.

    A funny thing happened while I was on hold, I played my grand piano to pass the time. Unknown to me, the associate thought she was on hold listening to music when she came back online. I did not realize I was being listened to so closely until she spoke. I was flattered she thought I was a recording, and she was humored to find out I was playing live. Give and take people, treat one another better and you will get more out of life. Peace ! :)

    Arthur 1/25/10 1:19PM

  • I recently visited your bank located on georgia Avenu in Silver Spring, MD and I received outstanding customer service from Afi Mensoli (Teller). Ms. Mensoli was so helpful and informative. she answered all of my questions. I had a great experience. Thank you for having Ms. Afi Mensoli on your team! Susan R. Johnson

    Susan R. Johnson 11/3/09 6:36AM

  • I USED TO HAVE BANK OF AMERICA CREDIT CARD,
    NOW THEY TOOK MY LOAN FROM COUNTRYWIDE.
    I AM VERY HAPPY THEY WAY CUSTOMER SERVICE AND LOAN OFFICERS TREAT YOU. SO, I LOVE BANK OF AMERICA ONE OF THE WORLD LEADING FINANCIAL LENDER WHICH CARRY MY MORGATAGE NOW IS GREAT. BANK OF AMERICA IS THE BEST BANK I HAVE EVER SEEN.I APPRECIATE THIS FINANCIAL INISTITUTION FOR THE FACT THAT ASSIST HOME OWNERS TO MODIFY THEIR LOAN SO THEY CAN AFFORD BASED ON THEIR INCOME. I WOULD TELL MY FRIENDS TO DO FINANCIAL BUSINESS WITH BANK OF AMERICA.

    BHIX 8/7/09 8:26PM

  • Quick to resolve issues, bloody long to connect or kinda long when you get transferred to another department. Hate spending minutes on my cell to call and be on hold.

    Good customer service though, speedy and courteous.

    Kali 8/5/09 2:40PM

  • I have a checking and savings with Bank OF America and I think they are great always helpful and courteous when I call!

    Ms. Lady 7/29/09 9:25AM

  • The after hours number was SUPER HELPFUL!! I talked to a very nice lady who walked me through a couple of misplaced weekend transactions, after I wrote my new landlord a check!! Everything is butter again. Thank you my God thank you, how helpful how so so so so so so so so so very helpful....bless you dammit!!

    San Francisco Happy Man 3/30/09 11:13PM

  • Right on! That was very helpful and I got a human being almost immediately. They had to transfer me to a California operator to handle my question but I got another human being right away - no wait! All in all this was super helpful advice and phone number so thank you!!

    Carolyn 2/12/09 6:35PM

  • Submit your comment >>
  • As a Branch Manager I can feel your pain on overdrafts. BOA makes HUGE income on overdraft (and other) fees and will never refund the fees though there are some of us who will circumvent the system and waive fees for our customers. Of course, if we're caught we face immediate termination. I have seen situations where overdrafts were caused by BANK ERROR and our management would tell us NOT to refund unless the customer furnished proof that it was a bank error!!!!!! CAN YOU BELIEVE IT?!?!?! I, for one, am looking for a new job. BOA is the most mean spirited and sleazy company I've ever worked for and I've been in banking all my life. The only time you'll get any service is from the old timers like myself and we're being squeezed out due to our higher salaries. The new flunkies that are being hired are taught to be pro-company and that the customers are always wrong and boy oh boy, are they holier than thou. Do the right thing....leave BOA and go to a real bank.

    Anonymous 1/12/10 6:26AM

  • As a current BOA employee I can verify that this type of stuff happens EVERY DAY. Training of new employees is almost non-existant not to mention the arrogant company attitude of "if the customer doesn't like it he/she can go somewhere else". Being one of the largest banks in the US has led the BOA senior management into believing that they and and the company are invincible. Just check out the class action lawsuits filed by employees to verify this. For what it's worth, we employees suffer from the same incompetance, only it's internal. If you're smart, you'll go to another bank. In closing, BOA has lots of hidden fees up their sleeve to start nailing the customers with in the not too distant future.

    Bank of America Flunky 1/6/10 1:56PM

  • I work for BOA on the mortgage side.A lot of people aren't paying there mortgage because they think that they can get a reduction or a modification on their loan just because they heard their friend or neighbor get on, that's not it.80 percent won't get their loan modified because there are too many bad loans an it is also based off of your income. My thing is you signed the Docs you should have known what you were getting yourself into can't blame anybody but yourself.

    mrmakeItHappen 12/8/09 6:57AM



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