BasicTalk Customer Service

User Reviews, Ratings and Comments

BasicTalk customer service is ranked #545 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.73 out of a possible 200 based upon 123 ratings. This score rates BasicTalk customer service and customer support as Disappointing.

NEGATIVE Comments

113 Negative Comments out of 123 Total Comments is 91.87%.

POSITIVE Comments

10 Positive Comments out of 123 Total Comments is 8.13%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • BasicTalk

    Customer Service Scoreboard

    • 30.73 Overall Rating
      (out of 200 possible)
    • 113 negative comments (91.87%)
    • 10 positive comments (8.13%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 1.9 Reachability
    • 1.5 Cancellation
    • 3.3 Friendliness
    • 2.5 Product Knowledge

Add your review!

Posted by Anonymous


My phone doesn't receive, it sends them directly to voicemail

Posted by Anonymous


Good luck when calling customer service. I don't know what country they are from but are very difficult to understand. Their English is terrible and they are not very helpful .

Posted by Gayle


I have been a consumer for 10 years. i recently had to close by bank account and open a new one. I was careful contact basic talk and give them my new information. They screwed it up the billing and by a robo call was told my service had been terminated.

Posted by lol


Horrible customer service and horrible website. The horrible website wouldn't be so bad except it's the only way to get anything done. Their phone numbers all just direct you to their website except the one number to cancel your account but they won't do anything to help with any other problems. The only live person you can talk to wants to direct you to the message to go to their website or say they will look into it and call you back but that call back never comes. Anyone looking into doing business with them do yourself a favor and run the opposite direct. Trying to pay my final bill and i'm 5 weeks of misery and still can't get it done. Worst company i've ever dealt with.

Posted by gail


Ive been trying to pay my bill now for a month and a half. I forgot which email I used and my reset password wont let me into you system. so "hhmmmm" who can i pay my bill I just need to update a debt card number because the one on file was lost. I ve been with basic talk for sereral years and havnt run into this problem. tecnical support was useless, they just wanted to get me off line so they did. how can I Pay my bill?

Posted by Anonymous


I can't sign into my account, both numbers for cancellation and customer service hang up before anyone gets on the line. This is ridiculous! I want my number cancelled!

Posted by Anonymous


I have been trying for several days to get tech supporty because my caller ID is no longer working. I have not found any info on this site to address. I've tried unpluging everything but that does not work.

Posted by Anonymous


Worst Company Ever. Tech Support Is Non-existant. Web Site Is Useless.

Posted by Anonymous


i need changed my number account was hacked on line 2702451641 need new number medical emergency hart monitor run on phone line to 2 hospitals so please help its putting my life in danger just last 4 digest need to changedhelp
fran m rains 315 chestnut street sacramento ky42372 cant reach any one for days

Posted by Mark


I Have Tried To Call Customer Service...there Is None...no Customerservice...no Real People To Talk To. Ny Problem Is Not On Your Selections. Or It Can't Be Found. I Will Be Looking For Another Service.

Posted by Anonymous


I can't reach basic talk. My account

Is NB messed up. Please call me I'm in mexico please I've been a long time customer

old account

Posted by Anonymous


This is ridiculous!!! Internet said you cannot cancel online you have to call.. when you call it tells you to go online. Not one cent better come out of my account tomorrow!! Cancel this now!!! If any money comes out of my account tomorrow it will cause a negative balance so please cancel and get better phone service! It's sad when people can't reach someone that they are paying their money to by phone! And what makes it worst is that this is a phone company!! CANCEL MY SERVICE TODAY!

Posted by PASOYOGI


Unable To Speak With Someone About Portability Of A Previous Account Or How To Re Order

Posted by Anonymous


I need to talk with a customer rep. Please call me at . I name is Larry Roderick. The number I have for basic talk is but I can't get it to work.

Posted by Anonymous


I can't figue out why a company would promote cancellations by this is the only number available. You offer cancellations all over the net but no Customer Service. Can"t you pretend to care.

Posted by Anonymous


I can,t reach anyone at basictalk. the account is bs it don,t help u do jack.when i received calls they don,t show up on the phone no name. when i call someone its gsrble.the last time i had this problem. i called n and ur csr straighyen it out.but i can,t teach no one now. so i guess its time for me 2 go..so i,m gonna look for another carrier that i can talk 2.

Posted by Anthony Foster


Ivan u tell me how to pay my bill ? I need to update my credit card and I can't because I'm having problems with changing my password can u help me I need to talk to someone on the phone

Posted by Pissed


I called in December to cancel my service with basic talk only to find out that they did not cancel my service and they continued to bill me. This company is taking money from people and needs to be put out of business!

Posted by Dogpaddle


My Basic Talk service was installed a few years ago, but incorrectly. The previous AT&T service was never disconnected, which caused interference resulting in several problems. The voice mail never did work 100% of the time. Over the past year, a loud buzzing developed that made it nearly impossible to hold a conversation with someone else on the line. Basic Talk never offered help, neither did AT&T. I switched to another service in November, but Basic Talk wants me to pay for months when I didn't have their service. Another problem; the website often would never download. I received error messages saying that the site wasn't working. I am also being to login to my account. Well, I haven't been able to do that for many months.

Posted by Anonymous


My phone service stopped working 3 weeks ago and still no solution and no one to talk to at the company. They should not be in business as all they want to do is collect money without providing basic customer service. I'm out!!

Posted by cherly294ever


Customer service is non exsistent for Basic Talk...Honestly just go with some other company these guys suck

Posted by Anonymous


I haven't been able to get this service to work in a week, I'm not big on paying for something that I can't use. Cable co. provides phone service for not much more than your fee.



K P Wright

Posted by Anonymous


I have had this service for a few years. I have not used the number for over a year but the fee is still being deducted from my bank account. I tried to have it stopped but would have to change my entire account to do so. Can someone please contact me to help me stop this. I don't remember the number but I'm sure you will be able to check where my money is going. It's not right to be taking the money without providing service. I would also like a refund of the money you have collected since the service has been discontinued.

Posted by Anonymous


Dianne Jackson want phone disconnected on Jan 18' Discontinue taking out of checking.

Posted by Anonymous


very bad customer service no help at all...getting different phone service tomorrow and these people can kiss it...why is this allowed the person i spoke to was not even in this country....

Add your review!

Posted by Anonymous


Got a good response from the BasicTalk girl,(sorry I don't remember her name)!...She was helpful and easy to talk to. She ALSO offered me options SO I did not have to cancel my account....THANK YOU BasicTalk!

Posted by Anonymous


After speaking with a rep from Basic Talk about a message of "new voicemail" on my phone which I did not have, but could not delete the message from my phone, within in 3 minutes it was deleted and all is now fine. Basic talk has always been helpful and very polite whenever we need assistance. On a scale of 1 to 10 you all rate a 10. Thanks so much.

Posted by Anonymous


The Customer Service phone number and instructions (option 2) given here worked for me. I spoke with a knowledgeable BasicTalk representative who was able to fix my problem. Thank you Contact Help.

Posted by Anonymous


LOVE my service. For those who don't like it have any of you ever had MagicTalk? Coming from that "service" Basic Talk is awesome. The price is great for someone on a tight budget like me. It offers all of the extras and it doesn't have to be hooked up to your computer. Sure Customer Service could be better but, there are always ,minuses & pluses.

Posted by Bucky


I purchased basic talk at Walmart and had very little trouble hooking it up. I did have a little trouble with my # transfer and the termination of my temporary # but things worked out quite well eventually. I like my service and am going to save quite a lot of money with this service! THANKS

Posted by Thank You


I purchased Basic Talk about 3 weeks ago. It hooked up easily to my PC. I am able to use 2 cordless phones as I wanted to do. I have had no issues with the phone's clarity or availability of use. My only issue is that someone with an Japanese accent will call the given phone # once and a while asking for someone (I assumed who had this # or close to this #)I am in the process of getting my prepaid # transferred over to my Basic Talk phone to eliminate that issue. But other then that, I enjoy the use of the phone and have not had any troubles at all with the service. I appreciate have such a tiny home line bill each month and will continue with this service. We don't use our home line much at all, due to the fact we have a Verizon prepaid cell and only got the home line for if I would need to call home for some reason, but its nice having it available. we use to have 2 contract cell phones which was too expensive. To cut cost we cancelled our cell company phones, added Basic Talk and purchased a Verizon prepaid cell. Thank you Basic Talk and Verizon Prepaid.

Posted by Anonymous


I have no complaints what so ever yet.Will see how the service holds up.Only had it about 2-3 weeks now.I ordered online.When it came (UPS) followed directions and after about 10 min it setup itself I now make hour long calls long distance,the only time I have a problem is when I try to do a large download on my computer at the same time,sometimes makes it sound hollow like a weak cell-phone connection.Was Paying almost $30/month for landline (local only).Now shut off.No complaints paying $10 a month.

Posted by stevem


As far as customer service, the only customer service available is online chat. I have not had a problem, but there is no chat on weekends, and chat is only 9 to 9 EST during the week.

The service itself has been rock solid. I have a 25Mbps Comcast hookup, and that may be the reason for the good service.

I like this service (less than 1 week), and the cost and features can't be beat.

Posted by coloradoone


Loving the call quality as well as NO Contract. Costing me $12 a month with local taxes

Posted by roync


I bought a BasicTalk phone adapter from Walmart a week ago and I have been very pleased with the call quality and features.
If this trend continues I will being saying goodbye to TWC Home Phpone service. I have tried several Voip services in the past and the call quality of Basic Talk is superior to all of them . In fact it is about as good as the TWC phone service.

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Contact Information
Cancellation Hotline
866-382-3770
Customer Service
800-718-4886

BasicTalk customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
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