Posted by Anonymous
My phone doesn't receive, it sends them directly to voicemail
Customer Service Scoreboard
Horrible customer service and horrible website. The horrible website wouldn't be so bad except it's the only way to get anything done. Their phone numbers all just direct you to their website except the one number to cancel your account but they won't do anything to help with any other problems. The only live person you can talk to wants to direct you to the message to go to their website or say they will look into it and call you back but that call back never comes. Anyone looking into doing business with them do yourself a favor and run the opposite direct. Trying to pay my final bill and i'm 5 weeks of misery and still can't get it done. Worst company i've ever dealt with.
Ive been trying to pay my bill now for a month and a half. I forgot which email I used and my reset password wont let me into you system. so "hhmmmm" who can i pay my bill I just need to update a debt card number because the one on file was lost. I ve been with basic talk for sereral years and havnt run into this problem. tecnical support was useless, they just wanted to get me off line so they did. how can I Pay my bill?
i need changed my number account was hacked on line 2702451641 need new number medical emergency hart monitor run on phone line to 2 hospitals so please help its putting my life in danger just last 4 digest need to changedhelp
fran m rains 315 chestnut street sacramento ky42372 cant reach any one for days
This is ridiculous!!! Internet said you cannot cancel online you have to call.. when you call it tells you to go online. Not one cent better come out of my account tomorrow!! Cancel this now!!! If any money comes out of my account tomorrow it will cause a negative balance so please cancel and get better phone service! It's sad when people can't reach someone that they are paying their money to by phone! And what makes it worst is that this is a phone company!! CANCEL MY SERVICE TODAY!
I can,t reach anyone at basictalk. the account is bs it don,t help u do jack.when i received calls they don,t show up on the phone no name. when i call someone its gsrble.the last time i had this problem. i called n and ur csr straighyen it out.but i can,t teach no one now. so i guess its time for me 2 go..so i,m gonna look for another carrier that i can talk 2.
My Basic Talk service was installed a few years ago, but incorrectly. The previous AT&T service was never disconnected, which caused interference resulting in several problems. The voice mail never did work 100% of the time. Over the past year, a loud buzzing developed that made it nearly impossible to hold a conversation with someone else on the line. Basic Talk never offered help, neither did AT&T. I switched to another service in November, but Basic Talk wants me to pay for months when I didn't have their service. Another problem; the website often would never download. I received error messages saying that the site wasn't working. I am also being to login to my account. Well, I haven't been able to do that for many months.
I have had this service for a few years. I have not used the number for over a year but the fee is still being deducted from my bank account. I tried to have it stopped but would have to change my entire account to do so. Can someone please contact me to help me stop this. I don't remember the number but I'm sure you will be able to check where my money is going. It's not right to be taking the money without providing service. I would also like a refund of the money you have collected since the service has been discontinued.
After speaking with a rep from Basic Talk about a message of "new voicemail" on my phone which I did not have, but could not delete the message from my phone, within in 3 minutes it was deleted and all is now fine. Basic talk has always been helpful and very polite whenever we need assistance. On a scale of 1 to 10 you all rate a 10. Thanks so much.
LOVE my service. For those who don't like it have any of you ever had MagicTalk? Coming from that "service" Basic Talk is awesome. The price is great for someone on a tight budget like me. It offers all of the extras and it doesn't have to be hooked up to your computer. Sure Customer Service could be better but, there are always ,minuses & pluses.
I purchased basic talk at Walmart and had very little trouble hooking it up. I did have a little trouble with my # transfer and the termination of my temporary # but things worked out quite well eventually. I like my service and am going to save quite a lot of money with this service! THANKS
I purchased Basic Talk about 3 weeks ago. It hooked up easily to my PC. I am able to use 2 cordless phones as I wanted to do. I have had no issues with the phone's clarity or availability of use. My only issue is that someone with an Japanese accent will call the given phone # once and a while asking for someone (I assumed who had this # or close to this #)I am in the process of getting my prepaid # transferred over to my Basic Talk phone to eliminate that issue. But other then that, I enjoy the use of the phone and have not had any troubles at all with the service. I appreciate have such a tiny home line bill each month and will continue with this service. We don't use our home line much at all, due to the fact we have a Verizon prepaid cell and only got the home line for if I would need to call home for some reason, but its nice having it available. we use to have 2 contract cell phones which was too expensive. To cut cost we cancelled our cell company phones, added Basic Talk and purchased a Verizon prepaid cell. Thank you Basic Talk and Verizon Prepaid.
I have no complaints what so ever yet.Will see how the service holds up.Only had it about 2-3 weeks now.I ordered online.When it came (UPS) followed directions and after about 10 min it setup itself I now make hour long calls long distance,the only time I have a problem is when I try to do a large download on my computer at the same time,sometimes makes it sound hollow like a weak cell-phone connection.Was Paying almost $30/month for landline (local only).Now shut off.No complaints paying $10 a month.
As far as customer service, the only customer service available is online chat. I have not had a problem, but there is no chat on weekends, and chat is only 9 to 9 EST during the week.
The service itself has been rock solid. I have a 25Mbps Comcast hookup, and that may be the reason for the good service.
I like this service (less than 1 week), and the cost and features can't be beat.
I bought a BasicTalk phone adapter from Walmart a week ago and I have been very pleased with the call quality and features.
If this trend continues I will being saying goodbye to TWC Home Phpone service. I have tried several Voip services in the past and the call quality of Basic Talk is superior to all of them . In fact it is about as good as the TWC phone service.
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