Belkin Customer Service

The charging port to my phone fell out on the 3rd day of having the cord

Hi I bought your phone charger for my Phone and after about three days it broke it will not charge my phone any more I will not be buying your products again

They Lie And Ignore Submissions For Replacement Of Their Iphone Screen Protecter

worst customer support EVER!!!

Still trying to replace my brand new SoundForm Connect. 4 calls, 2 hours, agents who barely spoke English, no help at all. Worthless. I'll never buy another Belkin product and I'm a fan.

Horrible customer service experience. Issued a credit for a defective surge protector. Spent hours with customer service trying to get the credit to work. Changed browsers, did everything asked for. The product I tried to buy came to $30.94 with shipping, but my credit was for $30. No one could waive the difference. Case was escalated to waive the $.94 with a promise of a call back. Never heard from anyone. Then tried to use the credit on a cheaper item, and it wouldn't work because I had tried to use it on the first purchase. Talked again to customer service, and after failed attempts, the agent disconnected me and altho she had my number did not call back. I will never buy a Belkin product again. Shame on you all.

Rubbish. The warranty is worth nothing.

Very bad experience with customer service. Couldn't contact the spanish local team. After a few days dealing with the international customer service hub they never came back to me with an answer about an issue with a new SOUNDFORM ELITE. Still waiting for an answer.

I have had a really bad experience from the beginning. It took me months to be able to find available the portable charger I needed for my phone. Once available I purchased it. 10-12 later they told me order cancelled no availability. I purchased a second item which it has been a month chasing them with loads of emails, long phone call waits of 40min up to 1h to be able to get a tag qr code or something to return this product and get my money back. They still haven't replied. More than 5 times I was promised they were going to come back to me in 24-48h but I am still waiting. NEVER again. Awful company customer service. Such horrible experience!

I have been on the phone for over a week concerning a Linksys Node System. Talked to over a dozen people and I still haven't got the issue resolved. Emails didn't work and the website keeps locking up... no "next" box. I have had Linksys devices before, no issues, but when you do, customer service is very very bad. Had to understand and when you think you do, you don't get the results you expected.

Kept getting hung up on when I tried to call tech support. Never got to a person, the system just kept hanging up on me after I was on hold waiting for a rep. Like many others here have said...TERRIBLE customer service.

It's terrible. The online chat response was too slow and the person did not have a clue. I will never purchase belkin again.

Fix Belkin Problems Call Belkin Toll Free Helpline

Belkin sent out a Black Friday sale email promoting 35% off on all products at Belkin.com. But try to order a WEMO product - you'll find they are all excluded, along with a bunch of other stuff. So the add is very misleading - only if you read the tiny fine print at the bottom of the email (pointed out to me by Belkin Customer Service)do you find all the exclusions!

Just needed a setting changed on my router so I could play video games online. The guy told me I had two options. Pay $29.99 for him to switch the setting or buy a new Belkin router from him that had that setting I needed. He kept pushing the new router and tried to run a whole sale pitch instead of helping with my problem. He literally would have had to just click his mouse to help me. Going to buy a new router that isn't Belkin.

I have been on the phone with a representative from alpha techno LLC the people that are involved with the call center for Belkin.. First they are from India with horrible accents!!! they kept trying to get me to purchase a tech plan that is supposed to come with the device for 2 years. then they wouldnt listen to the problem that i am having. i have a router ( n 600 DB) when it messes up again i will be setting it on fire!!! DO NOT BUY BELKIN PRODUCTS THEY ARE NOT WORTH CRAP!!!!

Waste of time. These guys have no technical knowledge, just read from a script.

WHAT A CROCK OF bull manure This unit caused me 4 hours of my life I will never get back that included a tech that kept saying "ello" for yellow so I didn't know if he was trying to find out if I was still on the line or some other gibberish! It was repeating the "ould you juss go to the modin an" running back and forth to try this modem device or that! Simple start must mean if you believe their advertising, YOU are pretty simple. Piss me off no end, their agenda will no doubt cause me bukoo bucks for tech support in the future.....forget that and them...I'm going to go back to a few more initial bucks and better service with Netgear.

I called to trouble shoot an older model and the agent upsold me on a newer one. Miss represented the pricing and since I was a loyal Belkin customer would get a special discount to buy direct only to find out this product was sold 10% cheaper by all retail stores. I will never buy Belkin again.

Very poor service I been on the phone over 3 hours last night an 4 hors today
An keep getting put on hold or moved up to someone new . An they have me do the same thing over an over . The last guy I talked to said some high up would call me back in a half hour he was on the phone an he will call me when gets of the phone that was3 hours ago .

Ordered wemo sensor on the Belkin UK online store. They sent me a "used" product then tried to deny it on the phone. Was told that there was no "complaints department", the agent I was speaking to was in the Philippines, very unhelpful. I had to repeat everything about 4 times. Still not sorted. Very annoying because they have some good products, but it's put me off buying from them now.

I live In AMERICA... I want someone who speaks ENGLISH in AMERICA..
I spent a lot of money for this BELKIN pieace CRAP. and I DO NOT want to speak to an INDIAN lady in freakin InDIA, who barely speaks ENGLISH..... I WILL NEVER PURCHASE ANNOTHER BELKIN PRODUCT.......

Horrible, Terrible Customer Service. The Only Available Service Are The Morons In The Philippines. Save Your Money And Buy Another Brand Name Product. Netgear Will Be My Next Product.

My Belkin router is outside of the 90 day help time. When I called to report that the password does not work on 2 of my devices I was told that I needed to pay $29.95 for them to "try" to correct the problem. Given that it is there password that doesn't work I do not think I should have to pay to make their issue work.

I have been trying for more tha 4 days to contact customer service dept . The phone is alwsys busy and there is moway of cobtactong anybody. I have try to chat various times and they always direct me to the same number that does not work.

I have an order pending an i formation that they say its incorrrct but its not. If dont get them I will cancel my order

this email is for Anna and all of the help and support that she gave me--Anna, I got the wemo switch to work--AFTER there was an update from the WeMo people-- thanks for your help

I had incorrectly tried to change my wifi password and couldn't connect to the wifi without the internet cable. Reggie, the live chat agent, was very patient with me and though it took a while, he helped me find a solution to the problem.

i just wanted to take time to express my thanks and gratitude to the customer service tech that helped me today... she walked me through everything and her patience was great! we were on the phone at least and hour!! thank you!!! and hey i finally got it fixed,lol

I had a problem with my wireless router and Chuck from tech support was awesome and had me up and running in 10 minutes. Thanks Chuck and Belkin.
Linda

I have had excellent help from Belkin Premium Support.

Belkin Technical Support for Lifetime means not through Phone Support its through either Email or Chat Support, I never would say US Customer don't have patience cause imagine if you give work for some other country wont we give less respect,There are lots of ways to scold a technical agent but give some respect for the support they give you, If you have support they intend to make it work as soon as possible or transfer to a supervisor and make the router work or get it replaced.
Ultimate senarios
1. Cx thought belkin would provided internet without ISP
2. Cx intend to think what ever comes up in there screen on their computer they are responsible
3. Cx turned off the wireless switch or unable to enable wireless area connection in laptop - Cx says my router wireless is not working

If your going to blame someone for something try know something called " Isolating the Issue "
OR Listen to the God helping Technical Agent
OR Finish All the things you can try before calling a technical support engineer
When your issues are not being resolved you check any email for survey to give Cx dissatisfied but never give Cx satisfied for resolved call because my issue is resolved

IF you guys need to know more about resolving the issue without talking to an INDIAN agent , Check the Belkin US website man!!! It has every agent could trouble shoot for YOU

I hear a lot of negative posts about belkin....customer service and I found the two times I had to call them they were very helpful and patient and resolved all of my problems.....I give them 5 plus stars

I've used probably over 200 Belkin routers for my clients in their homes and offices.. never had a problem with any of them, and only had to call tech support once when I flashed a router with 3rd party firmware and there was a power failure during the flash bricking the router.. the Tech was very helpful in telling me how it can be unbricked and original firmware put back.. had it working again in 10 minutes.

the problems.. aren't with tech support, it's with the people who call tech support.. who don't read the documentation included with their routers, dont fill out registration forms, don't have a clue what they are doing in setting up the router (in most cases, they need to call their ISP, not Belkin.. Belkin has no control over how your router needs to be set up for your ISP, nor will they have the specific details needed from your ISP). This is why there's a professionals out there who get paid to set these things up for those who have no clue.

I have called Belkin several times with issues regarding my new router and they have always resolved the problem within a matter of minutes. I am overly pleased with Belkin's customer technical support.

Hi. Im a customer from Belkin.I bought a Dual band range extender from them. and i am having issues installing the CD that came with it. So i ended up calling them. And the tech support service i received was pretty awesome. The tech support named "Easy" just made it easy for me. So these people rock!!!

Keep up the good work!!!

My experience with Belkin is very good. I had problems with my internet wireless speed while connecting with my Belkin G router. Both times , within a span of two years , belkin customer care walked me through the setup and yeah my internet is lightning fast , even with iphone connected wirelessly through wi fi.

In my experience Belkin rocks!!

Today I decided to tackle the mess of cords behind my computer desk eventually having to unhook and untangle everything. Upon plugging everything back in (taking care to power cycle and doing everything the right way) I found that I was suddenly having some connectivity issues with my Belkin G wireless router. I called the 800 number and was helped - yes, by someone from India - but helped nonetheless. This is the third time I've had to call them and they have resolved my issues every-time. Yes I know as Americans, sometimes we tend to get annoyed always having to deal with people with accents who can't always help or be understood, but I feel that this company hires some great people who are patient extremely competent if you just give them a chance.

I have never had a problem with my Belkin router until today when my internet connection did not work. I called my ISP who carried out tests and said there was nothing wrong..it must be my router and they gave me the details of Belkin support. After a few automated questions I was quickly connected to a real person, possibly in India, she was extremely helpful, clear and easy to understand...just thought I had to tell someone becuase I am so used to awful Asian call centres that it was just such a joy to recive such a superb service.

I would like to complement Belkin on their lovely, friendly and helpful customer support team. I just spent around an hour and a half on the phone to an Indian man who was more than helpful, gave brilliant advice, as well as friendly.He completely took me out of my stressed out mood with his straight forward instructions and polite manner! The least aggravating 'help-line' phone call I have ever had to make! Also it was quick and easy to get through to a member of the team. No hour-long wait listening to irritating music. Well done Belkin.

just t/w "Raj" from Belkin tech support, he was in a call center in Bangalore.

pleasant, courteous, competent, fast, and professional......everything a tech support agent should be, but regrettably, too few agents possess these attributes

kudos to belkin for above-average training, and kudos to Raj for your excellent service

oh, and by the way, my call was answered in less than 60 seconds.....fantastic

I just spent 45 minutes on the phone with "sodich," from tech support, he refused to give up until my problem was fixed. I am a very pleased customer. Thank you customer service!

Hi, I was a technical support of belkin Philippines, As what Indian tech mentioned below, We're luckily helping customer from US. Well, customers should always bear with the tech support and we do the same thing. Most of the customer didn't get any answer or ( fix their issue ) from the tech support due to their unwanted phone attitude. If they want to totally fixed networking issue, they should be patience to the agent and im pretty much sure customer's issue will be fix in a short period of time. Don't show any rudeness over the phone..we're native people who deal with Americans. Other's requested to have an american technical support to assist them due to difficulties understanding native people. Well, ask yourselves of why they need to outsource the service from US to Asian ? all I could say is "We're Asian and we have mo patience than Americans." not all but most of them are patience less. I have been in the phone with Indian customer from US last day. I'm Filipino and I'm having a trouble understanding my Indian customer, He spoke too fast which I couldn't understand.

OMG..You all don't know what you're saying..Before you a product either from Cisco Linksys, Netgear, Belkin, D-lInk..
READ FIRST THEIR WARRANTY POLICY..so that you will not be shocked in the future..
Of course any networking company will/can not provide lifetime technical Support.and technical support MEANS any configuration changes that you wanna make in your router or
even if the router needs to be reconfigured for any reason..so that means even if you just wanna reset the password if your device is outside of free tech support..you still have to pay to extend the tech service..Understand?..

its really annoying day by day.. i'm pleasing all the customer's pls be patience with us. we are not god to know why the router is not working we are the same human beings as you people.. what blunder we made to you people why you want to scold us with bad words like F words.. i want ot share one thing about this till my college i dnt know single bad words but after joining an MNC company for voice process i came to know all bad words.. we are not your slaves,, give respect and take respect..

but really i want to say tht 50% of people are so patience with us and so sweet..

okay the first thing i am an indian, and yes aour accent does cause a problem to most americans no doubt in that. but the worse part apart from consumers is that we get paid like peanuts and butter for supporting dumb customers everyday and when i say dumb i mean really dumb.
some are dumb but extremely sweet, listen to all the steps i say, and there are others who think they are hotshot's but are loaded with filth and crap in their heads.. End of the day"OMG why me with these dumb customers who purchase a router without trying anything and giv us a call" AMERICANS"i dont mind creating a blogspot to help you but again dumbness and arrogance are totally synonymous with you peeps". So get a hold, and if u ve got complaints with belkin go ahead and complaint but with valid reason.. we tech support from india cannot help if your stupid product(again an american made) is defective. We bare more than you customers, stop complaining and start co-operating.

okay the first thing i am an indian, and yes aour accent does cause a problem to most americans no doubt in that. but the worse part apart from consumers is that we get paid like peanuts and butter for supporting dumb customers everyday and when i say dumb i mean really dumb.
some are dumb but extremely sweet, listen to all the steps i say, and there are others who think they are hotshot's but are loaded with filth and crap in their heads.. End of the day"OMG why me with these dumb customers who purchase a router without trying anything and giv us a call" AMERICANS"i dont mind creating a blogspot to help you but again dumbness and arrogance are totally synonymous with you peeps". So get a hold, and if u ve got complaints with belkin go ahead and complaint but with valid reason.. we tech support from india cannot help if your stupid product(again an american made) is defective. We bare more than you customers, stop complaining and start co-operating.