Bell Canada Customer Service

Why am I required to sign a two year contract with Bell that contains penalties if I opt out of the contract before two years while Bell can break the contract anytime they want by increasing the price? I am only 3 months into the contract when I am advised my cost is going up by $5.00 per month.
The sales person I dealt with told me that my price would remain firm for the 2 years. That is why I dropped Bell before. The price just kept escalating every few months. I am putting Bell on notice that if these price increases continue, I will switch to Rogers at the end of my contract and will never use Bell again.

The worst company I don't recommend it

We had a Bell repairman last week who lacked simple manners. We have been undergoing renovations and switched all our services to Bell 6 months ago. Our electrician switched our phone Jack from the kitchen temporarily to our tv room and then to its final spot in our office. The Bell technician started by criticizing the electrician's work, accusing him of using the wrong tool ( that part was true) and then proceeded to tell me that if someone from Bell had done that work he would have them gone by the next day. I had no idea that I had such an important person doing my repairs. He accused them of messing with the outside line but they hadn't touched those. Then when checking for another Jack upstairs he told me "I can leave right now if you don't want my help." I hadn't raised my voice, criticized him or used inappropriate language. We are senior citizens and have had a Bell landline for over 54 years. We never had anyone from Bell before who was anything but caring and professional. I don't usually complain about this kind of thing but I spent years dealing with the public in my professional career and would never have spoken or treated any customer like that.

So horrible! They can't even give you an answer for something that isn't the most basic question need to wait 24 to 48 hours for someone to call you back.

The absolute worste company to deal with .. unbelievably poor customer care . . Everytime you call your are transferred or givin 6 different numbers to departments where no one knows how to fix your issue... they just transfer you along...

I called to cancel my cable & internet on Dec 8. When I received a regular bill on Dec 29, I called to find out why. She said my service wasn't cancelled. Although they had a record of my call, the agent who took it wasn't authorized to cancel my service, so I would have to pay up to the current date. It was a 1 hour & 19 minute call to argue that it's a you problem & not a me problem & that I would NOT be paying for the extra time. I will never ever deal with Bell again. I've wasted so much time on the phone with them because the regular agents just seem to be dumb. I must say that the loyalty department has always addressed my issues properly. Ask for them immediately.

Our Internet, TV and phone went down today and we have been dealing with Bell tech support with no resolution. We have been spinning and sat on the phone for 5 hours

Cancelled my service Nov. 1/23. Internet, phone, TV. Received a bill saying I owed 98.00 for November. I spoke to a chat person who said that I received services for month of November to which I did not. I even Purolator all their equipment back. The rep wasnt honest about having services and even confirmed my cancellation dates. Another thing, when I cancelled the fella tried to first make me feel guilty about cancelling and the tried anger. Neither worked. The services worked fine, became way over priced. The customer care is terrible, way too pushy, and dishonest. Bell seems to want to be vindictive with people who want to cancel.

I talk with a customer service agent name Lyn and guy I forget to as his name they don't know how to talk nice to a customer. I ask them if ever I can talk for a manager but they told me all they managers are in other customer I don't imagine how they talk with a customer like that I'll just explain my side but they don't even listen. They just tell me what they want me to do. I'm very upset for those agents. I think I need to replace my provider.

Last week, I embarked on a linguistic maze with Bell Mobile's chat support.

The date was either November 8 or 9, 2023, and I was connected to a chat agent named George. His last name was Gervin (or something similar).

Right off the bat, I sensed his lack of proficiency in English, which required me to repeat or rephrase what I said to get the message across.

Determined to get some value out of the chat, I decided to move on from the first question and asked a second question - how to pay my next invoice with the remaining balance in my account.

Thirty minutes later, after a marathon explanation, it became clear that George was still lost in the wilderness. It was like asking for directions to the moon and getting a lecture on cheese types.

As our chat approached the one-hour mark, I found myself having to reiterate my questions, feeling as if we were going in circles.

Out of nowhere, he brought up an earlier issue that's completely irrelevant to my second question.

At this point, I'd lost my patience.

And then, George delivered his pièce de résistance - he pressed the automated "Since I haven't heard any response from you, I'm going to end this chat" message, even though we were very much in the middle of the conversation.

So, here's my two cents, Bell: Your chat support is a baffling display of linguistic gymnastics. It's quite the experience, but not the one customers are looking for. Higher quality agents might just break the confusing cycle and land us back in the realm of helpful customer service.

Over a year ago, I ask Bell Alliant to keep my bill bellow 200$. I ask them if I cut off my phone and Cable, how much for the internet. They told me 140$ but the bill stayed at over 200$ they cut of my phone, so I could not reach coodo (my cell phone @ 38$/ month) Cancel the service in July. I have the bill that say "do not paid" in August and now they want to send collector to me? As far as I am concern they owe me free service for failing to provide that 140$ they cote me on. Now they want 238$ from a retired military on fix income! (and that's just for the internet) Not happy with them. The funny thing is when I said I didn't want their services, they offer me a service @ 110$.... So was it another lie? :-(

Bells mobile service has gotten worse and worse . U provide to urban areas because that's where u make money . I hope some day we will have a government that will allow foreign companies in to take your place . Until then enjoy your profits for your useless service

The representatives who call to promote their services hang up on us when we tell them that we are not interested. I think they could do with a little 101 course on customer service. Let's say they don't really make us want to change supplier.

We had an internet issue. Spoke to many customer service agents and they did not know what was going on. They gave us wrong information.

Terrible service the worst

The customer service I have had through bell has been so unprofessional and the lack of service I'm just become a new member and I have customer service hanging up on me not a care in the world. These ppl you hire should be Ashamed of yourself. You guys take pride ln having the worst customer service ever.

Late last night I needed to contact tech support. Got your non human, requested a human. Took forever as the non human
kept asking the same questions repeatedly. Finally a human named Percy. Told him my iPhone pro max was frozen, couldn't get to get anything. Super large icons. Couldn't see the phone function, couldn't make a call, couldn't receive a call voice to text, couldn't now use the phone to buzz anyone in from the front door. He repeatedly said go to setting. Repeatedly told him I couldn't, frozen couldn't move anything. He ended up telling me the conversation was over as there was a time limit. Told me to go to the Bell store. I was here with my guide dog for the deaf only. I am widow who lives alone and in failing health. Told Percy repeatedly I am deaf. This morning on my iPad not iPhone went to apple tech support. I didn't even need to speak to a human. It showed me to press down the up volume and release, press down the down volume and release, press down the off button and hold and the apple icon would show and did. Apparently Percy know nothing. Earlier this morning there appeared to be some sort of telephone call from bell. How dare Bell be so crass and ignorant as to make a voice call to a deaf woman knowing beyond a doubt she is deaf. Horrid non service and pretty much put my life in jeopardy as each night and each morning I need to contact with my powers of attorney to let them know I made it thru the night or day via a text on my iPhone. I couldn't.

My experience with Bell Internet has taken a turn for the worse due to their unethical rate increases 3 times in 2 years. Initially, I signed up for their service with a specific pricing plan with 3 years contract of fixed rate , thinking I could rely on a stable and affordable connection. However, my trust in Bell was shattered when they suddenly raised their rates without any prior notice or explanation.
In conclusion, my experience with Bell Internet's rate increase has been disheartening and infuriating. The lack of transparency, declining service quality, and poor customer support have left me feeling like just another dollar sign to them. I would caution anyone considering Bell as their internet provider to think twice, as their business practices do not reflect a company that values its customers' loyalty and satisfaction.

My nightmare with this awful company began on July 28th when I called to have my seasonal service reinstated. Fast forward to today, and I have spoken to a different Bell agent and department EVERY DAY, with each person telling me the person before me told me the wrong thing. Last week I called every day to confirm that a modem had been sent to me (I already have one - have been a customer for years, but they told me I needed a new one). After 4 days of speaking to someone at Bell, each time the person confirmed that a modem had been shipped, I reached someone who said a modem had NEVER been shipped and that I could not do self install, and they didn't know why for FOUR days, Bell agents had been telling me the modem was on its way. Then they told me actually, my service had been cancelled and I needed to get in the queue again. Finally got a technician out, after being told to be at home between 8am and 5pm. He said there's a problem with the line but we are fixing it today, you'll have service tomorrow. He left. Bell calls me and says "I don't know why you have been told the things you have, but I have fixed the problem and a technicial will be out between 8-10 tomorrow". THat was today. I waited from 8-10am. Nobody came. Then Bell calls me and says they are calling to CONFIRM I CANCELLED MY INTERNET. Let me tell you I about lost my mind. I asked to speak to a manager and the manager said "I don't know why the technician didn't come and why you just got this call. I will figure it out and call you right back". Here I sit... 9 days later and still no internet. Absolutely the worst. Nobody there knows what anyone else is doing or has promised. Agents are able to put in orders for modems that never actually ship, technicians are somehow scheduled and then never show. Absolutely awful company.

Bell Canada's products are great. Until you encounter any trouble requiring technical service. 1.25 hours on the phone to reach customer service and schedule a tech for two days later. Appointment for 8am through 12pm. Date arrives after no internet or TV service. Only to find out Appointment was arbitrarily changed by Bell to 12pm to 5pm. Still waiting with no service, not holding out Bell's ability to follow through with service promised.

Total blackout since 5 days in Boucherville. All you get is the runaround from their support agents.unacceptable.
They don't give a dam.000000 service

Why do Bell treat their customers so bad. When a service does not work why not send out a service call. I do not work for Bell but I become a technician, installer and I work in their mail room. I pay for this abuse. Bell.ca has no respect for paying customers.

Hello,

We are customers in jerseyville where your tower has been "broken" since September. Since then we have had nothing but problems. Your Company claims it's still the tower. This is 2023, there is absolutely ZERO excuses as to why this hasn't been resolved. If you look at my call history you will see that I am NOT lying or exaggerating. We are paying $175 for a service that's is complete garbage. Your techs have been out several times and still we do not have internet. They have told us all kinds of stories. First it's the tower, then it's 5G network, then it's the tower is full and there too many customers. Meanwhile you continue to canvas this area. I don't think we should be having to pay this ridiculous amount of money for a service that is non existent. My list goes on with your company as I also have a cell phone that sucks as well. Zero service and dropped calls all the time. Do you job and make your customers happy. We are sick of the issues and should not be having to pay for something that doesn't work

Very disappointed customer

Awful reception right in town and can't even upload a video

Horrible service. I have been filing request after request after request to repair my service and when they "repair" one service another issue occurred. The only common denominator is that the twisted pair infrastructure. I am denied service and can't conduct business from home. The infrastructure HAS to be replaced IMMEDIATELY

I can't say a whole lot but it better service than Rogers, cable. Some technical don't even understand the problem and force you to do things they want you to do there way. Some sales people call you about a bell promotion and fail to tell you if a technician have to come our to fix a problem that the promotion come with you have to pay $75. 00 dollars. But if they have to fix a problem that they make on your old modem that wouldn't be there because they messed it up and then they sed out a technician free and the just put on you file to cover there but that the modem does not work. How stupid that.

I had the most SATISFYING customer experience ever on Thursday, May 4th. I had just ported my number from Sasktel on April 30th and received an email with an unexpected amount. I phoned in and spoke with an angel named France and without hesitation she broke down my entire bill with such CLARITY!!!WOW IM IMPRESSED!!!I ended the call with a smile. Thanks France, your EXCELLENT customer service did not go unnoticed.

Just went into Oliver Square Bell Store in Edmonton (11646-104 Ave). Dealt with employee "Raj". He was AWESOME. I needed to upgrade my phone to to the new Samsung S-22 and transfer the data from my old S-7. Raj was very Technically Competent and assisted me with this task and made the whole experience stressless. He was very pleasant to deal with. Really Good Experience. If your dealing with BELL, go to this outlet. You will have Great Customer Service. There seem to be a lot of negative reviews online, but the people at this outlet are great.

After suffering a stroke I mistakenly overpaid my Bell Cable and Internet by $507. A very professional associate named Christian help me to a satisfactorily ending. I very much appreciate his help. Thankyou Christian

I am writing to tell you about fantastic customer service I just received from Jeff. I called Bell Mobility with an unusual situation and he was amazing. He took the time to understand my request and found a solution. Our account number is 518969825. Thank you JEFF!!! I hope you have an internal way to recognize his above and beyond service.

Just wanted to comment on such awesome customer service that I received, from Kayla Fenrich in Lethbridge Alberta...I highly recommend her for advice and help, she went out and beyond service for me...will definitely return for that kind of service!!

I would like to thank JEAN from customer service she was so pleasant do deal with and understanding and very patient and was the best service I have had from a CSR representative. Thank you Jean

I want to send my thanks to a Bell Agent who was on Chat with me regarding changing Wifi pw on cell phone. I did not have a chance to complete survey for the service received. Agent is Amir and he was excellent, patient and professional. It is agents like Amir who make me stay with Bell.

I recently had some repair work done because I could not access bell on-demand through my netgear stick. Every person that I spoke to on the phone or in person were very courteous and helpful. Bell sent someone out to check my satellite and receiver box and they recommended a new receiver box for me.I was not informed that this change would mean the loss of all my recorded shows or that I would no longer be able to access my local weather. I called a representative at bell and they explained that the new receiver models 9400, cannot access local weather.I asked the representative where I go to complain about the loss of this very vital service.They asked me not to complain to bell or they, personally would be repremanded by their supervisor and could lose their job!Why are bell employees being threatened with reprisals for passing on legitimate concerns from customers?

This morning, my TV, my telephone and my internet were all out of order. My neighbour Called Bell for me and less than one hour later a representative came to my appartment.

His name is Chris Stysall He did a thorough professional job. Checked all the outlets and cleaned up before he left. Very impressive young man. Bell should be commended for hiring such excellent persons. Thanks again for everything. I love Bell.

Hi I was a Rogers customer for many years. Changed for fibe and don't care for Rogers nhl coverage with strombo ..all flash not even close to tsn knowledge and experience

Had problems with new myBell email. So I made mistakes I couldn't fix. Tried online chat first. "Jill" tried to help me for at least an hour, but I was confused and said I needed phone help!. So called and got through immediatelty!! "Val" took over and after 20 minutes, fixed ALL my problems!!
I am VERY happy with my service!! And I have to say as a 85 yr old female, I am SO pleased with speed, courtesy and accuracy of their help!!

Very helpful, friendly, did try to sell me some things I did not want but was respectful of my decision.

I have repeatedly asked Bell Canada to stop sending mail to a person who i deceased and who no longer has an account at Bell, yet we continue to receive advertising mail with no return address! This has to stop. A request was made to Bell and they confirmed that there is no control over computer generated mail. What a sham.

I use Bell with the help of cellcom and I will tell that is very happy with service. I have bell fibe tv. Recently I passed into Toronto and asked Cellcom my telephone number and fibe tv to bring here and no problems arose, I didn't pay additional money. If it is required, you can read about products and new proposals of Bell

I use Bell with the help of cellcom and I will tell that is very happy with service. I have bell fibe tv. Recently I passed into Toronto and asked Cellcom my telephone number and fibe tv to bring here and no problems arose, I didn't pay additional money. If it is required, you can read about products and new proposals of Bell in the blog cellkom.

I had a very positive experience in getting my Bell services connected today by Stewart. He was very knowledgeable, friendly and helpful in setting up as well as explaining how to use all the services and answering all my questions. Thank you!

Hello!
Just talked to Jamie from Technical Support from Peterborough Ontario and he was absolutely amazing and so helpful!

Ok, My wifi has been having problems and we called 4 times had a few tech people come in. It did not change anything.So i called and talked to a man called Jon. By far the best customer service i have had in years. He gave a few ideas, suggestions and so on. But what was the best is that I felt like it was not a one man conversation , I was talking to another human. By all means if you call bell tech, I hope you get Jon

I work for Bell Canadas house hold retention department (also known to alot as loyalty department, cancellation department)
For Bell customer who actually read this and decide to call us on a weekly basis.. Here's a few things ...

1) We are not a Promotions department. Just because youre promotions expires and your bill starts charing you the BASE RATE of what EVERYONE should pay, Doesn't entitle you to more promotions. Whats the point of a promotion to make it feel good, When you get them constantly? because when the time comes Around When you actually need help lowering your bills, we wont be able to do jack S*** because you already have the best discounts.

2) Stop asking for supervisors. They Are there to manage our payrolls and make sure we are doing OUR job. Our supervisors are not there to sit on the phones and talk to people. If they were, then they would be on the phones all day. They can't do anything more than we can. To most they do is approve a higher credit, so the agent doesn't get in trouble for giving out a hefty credit.

3) Please.. Stop saying , " are you in canada ". In this age in Time what does it matter. There are so many imigrants in canada no, I can literally stand up at work, and there will be 5 people around me that you could barely understand.

4)If you're going to cancel your internet service. Do not EXPECT your BELL EMAIL, to continue working.

5) Read your bills... Please.. Read your bills. If you actually Sit down and go through your bill, 9 times out of 10, there isn't anything wrong with it.

6) Pay your bills in full. IF we give you an adjustment, Still pay the full bill. If you bill is an 100$ and we bring it down to 80$. Pay 100$. or you'll see a balance forward, and possibly an late payment fee.

7) We at Bell do not intentionally try to cause you frustration, or make you upset.
Beleive it or not, WE ( for the most part) are trying to help you out and resolve whatever issue you are calling in about. Yelling at us, and insulting us, And telling us how much you hate Bell canada isn't going to Help your call to us.

8) No. It is not that you need to cancel to get a better deal. We have a Department that is specifically there to call out to customers to assist them in deals, service, and changes. If you don't answer because you're not home.. Sorry, But that's not our fault. It's not that we don't value you just because you don't call in to get deals, and that we dont reach out to everyone to give deals. Keep this in mind, there are 1000s of us, and MILLIONS of you.

9) The price you paid a year or more ago is completely irrelivant. Prices change, Discounts expire. I'm Sorry if an agent mis-informed you that you'd have a fixed price forever. Prices are subject to change at any given time. ( Read the terms of services)

10) If an agent gives you an offer. Get SOME kind of confirmation number if they are saying they applied it. Or get their Agent ID number. Because if it doens't get done. And you call us about it without that information.. there's not much we can do.

11) HAVE YOUR ACCOUNT NUMBER, PHONE NUMBER, AND REMEMBER WHERE YOU LIVE. When you call in.. we do need to Validate your account fully, or we can't help you.

These are very simple things before you call in .

You want to know why our competetitors can offer a cheaper rate by switching over to them?
Answer: Because you'll be locked in over there, You'll have a new customer discount which will Expire & their Service ( execpt very particular areas) is an completely Crappier quality Service.

Ya,ya I know. You hear it all the time, But its the facts, Not the excuse.
We have a reliable Homephone where it will only go down if The line is severed / technical issues. If the power goes out you will still have Calling. Great for emergencies considering you can Call right through to 911. You don't even have to say a word and they can see where you're calling from. with other providers. you need to give them all your information before they even can send someone.

Our internet is not SHARED. Directly to you. We wont give you're neighbour your speeds in the evening So everyone gets a fair ammount in the area. As long as The lines can hold your subscribed speed. and ASSUMING your hard wired into the modem, with our other key facts which are in our terms. You will get your speeds.

Our Tv. Yes. it is expensive. But you Get AMAZING HD QUALITY, at no extra cost. We include it. The best HDPVR you can get on top of that.

Been with Bell for almost 20 years.. Have had almost zero bad experience with customer service. They have been exceptional and helpful even through some stubborn (but rare) technical difficulties. Always recommended them and will continue to!

I recently went to the store to add more data to my plan and the sales associate did not even warn me of the penalty fee even though I had asked him if there was a penalty that would go with it. All he did was say no and left to talk to his other co-workers. Now, I was getting charged $120+ for even adding this data. HOWEVER, when I contacted bell, two customer service agents were so incredibly helpful! The first one cleared things up for me and the other one waived the penalty fee and boosted up my data to 2GB for an extra $5 ONLY! The names are Fredrick from the online support and Rich from the call support. I am so grateful that I managed to talk to these guys. Being a University student is rough enough, but with people like Fredrick and Rich to make everything else easy I am really so happy!

The customer service with Bell Canada was a horrifying experience. Every time I was promised something from one rep, the next rep had no idea of the order or promise. It was very frustrating.

The only thing that saved me as a customer was one rep by the name of Jacynth who went out of her way to accommodate me and make sure I got what I was promised. Bell needs more reps like her.

I just called Bell Canada billing department and could hardly believe I actually got to talk with someone in Canada! The issue was resolved in 60 seconds! After spending literally hours on the phone before talking to someone in India and getting nowhere.(they just never seemed to relate to the issues I was having with my bill) I was just about ready to give up on Bell. I truly hope they switched services back to Canada

Aug 14,2014 Had a tech come to find a problem with our phone. The latest tech was very professional, located the problem, took the appropriate action, which in my case was the replacement of a defective wire which has been causing me a problem, on and off, for some time. I am very happy this Tech was thorough in his approach, listened to our comments and fixed the problem. Wen the extra mile.
Thank you.

I used to work for bell in Ontario.

The comments are all insane. Some people have real problems, some have first world problems. Your issues would be better resolved if you all stopped being bullies and calling us names like "stupid" and "incompetent"

How many of you are not smart enough to read the contract you are signing? Or look into the terms and conditions?

We are NOT stupid and you do not have the right to yell at us. You are not yelling at the company and saying so is a big cop out.

People like to bully customer service reps because they know they get away with it. Most of you deserve the bad customer service that you get because you act like childish little psychopaths.

I worked in Bell Home Phone Billing (310 Bell) for a few months, but couldn't take it anymore and quit. I got so many similar complaints that I thought I should write about it in the comments section here. First of all, Bell outsources ALL of its customer service. To me, this is a terrible policy; if a company actually cares about its customers (which is the reason for the company's existence), customer care should not be outsourced. The outsourced company that I worked for paid $11/hr and regularly scheduled workers for shifts that were ten hours (which would often mean eleven hours if my last call was an escalation). By the end of the day, I was exhausted...ten hour shifts are simply not sustainable.
I had to clean up so many messes during my time at 310 Bell that I got a negative impression of Bell Canada. People in other Bell call centre departments regularly hang up on my colleagues in 310 Bell because they didn't want to help; products were added without the customer's consent (Bell gives bonuses for strong sales); and someone in the Cancellation/Loyalty department put a "move" order instead of a cancellation order to save his own stats.
The sad thing is, I actually cared about the customers, but was burnt out after a few weeks. I didn't want to speak on behalf of a giant corporation that screwed over its customers through wiling falsification of orders. That type of unethical behaviour is completely unacceptable; however, with low wages, long hours, and personal statistics to worry about, I'm not surprised that call centre agents feel pressure to act unethically. I have a respect for call centre agents, but no respect for Bell Canada.

I am a new Bell TV employee that just finished training a few months ago. I have worked for Rogers in the past however when I moved to Toronto I found out that I could not simply transfer my job to a Toronto Office as I worked for a 3rd party. Rogers was great to their 3rd party employees. Bell however as I am learning is not great to their own employees. They tie the amount of credits I give to customers to my Key Performance Indicators which affects the bonus and raise I am entitled to at the end of the year. This means that the more credits I give out even if it is Bells own fault I will receive a hit to my KPI resulting in little or no raise and no bonus come year end. Rogers did not do this and I feel this is why so many customers have to call back in month after month for the same credit. Each time the agent will tell them they will give them the credit but in the end does nothing as if they do they will not get their bonus or raise. It is not fair that they tie the amount of credits we give out to our raises.
I wish I felt comfortable giving my name but I can not risk losing my job. I feel like if this was brought out to a media owned not by bell perhaps things would change but I am unsure how to go about that. Ask any of the Bell employees they will tell you that everything I have said is true.

As one of the very bell representatives you are all complaining about, I notice quite a few things that are false.

First off we don't even require a death certificate, so saying you had to fax in one several times is a bit over doing it.

I can't say how many customers DO NOT read the Terms of Services, then act all surprised when they call in to cancel that they get an ETF or have to give 30 days notice.

ALL companies do this for the most part. Telus does it, they lock you in for 3 yrs, rogers locks you in for 3 yrs etc.

Try actually reading your terms of services before calling to cancel then blaming Bell because you signed a contract and didn't read it.

Worked for Bell Canada, specifically 310 Bell. For all of those who hate CSR, I have a few tips.

1) Do not yell or curse, would you help someone who dissrespects you better than someone who treats you as you deserve? No, we neither so if you yell or curse we will simply take off our headset and grab a snack or something. We will care less about your problem rather than being scared.

2) I want to speak with someone in Canada. Probably by the moment you finish that sentence we will have already figured out your problem. And we will think "who is the useless person? Me the guy from CR o India who figured out the bill or the super Canadian that is calling us to explain the bill?" But at the end the answer you will get is "you will have to hung up and dial again" because we have no queue for Canada. And no we are not entitled to do it simply because we can´t.

3)Don be a drama queen. We take at least 50 calls a day, some with really big problems and with less anoying customers. A 2 increase is not considered as something "incredible". A $500 call is something incredible the first time, second time dont even bother calling, we will not remove it.

4) Ask for a supervisor, the only diference between them and an agent is that the can remove more money at once than the agent and if its valid the agent can ask its supervisor to remove whatever amount is needed. They do not take calls during the day.

5)Do not waste your time asking for the VP or the president, the higher you can get on the phone is the agent´s supervisor.

6)It is hard to believe but, please if you call get you info. Some people call to check their account without their account number, they dont remember their phone, no order #, and the postal code is new so they dont remember it. Canada is a big country, search by name is almost imposible.

7)The agents just follow policies, they dont make policies so it is not their fault.

8)Just as a closing, I have my services with national companies in my country (yes 3rd world) High Speed Internet with no usage, 3,5G Mobile Phones for as low as $7 (I got a Galaxy Note, we dont use smoke signals since last year), HD TV for as low as $30 yes we do have flat screens and even an XBOX, Home Phone for aroung $6 (LD, we dont have rates for that). If I call customer service someone in my country will ALWAYS assist me and the best CONTRACT FREE!

I work for Bell, and I understand that it can be hard when customers can't get what they want. But they have to understand that yelling at the person they are talking to is not going to help, only make things worse. Wether you agree or not everyone should be treated with respect. and just because an agent is telling you something you don't want to hear doesn't mean it is wrong, it just means you did not look into the situation enough when you made the choice to call us. You talk like you as a customer have it the hardest, think of how agents feel when you call us... we are humans just like you and it still makes us upset to be yelled at, maybe customer service wouldn't be so horrible if agents didn't already answer the phone knowing they are just going to be yelled at again for something they are expected to make better but the person they are talking to wont accept what they can do. Everyone needs to work together. And as for rogers I have no idea why anyone would switch to them, they may give you a good deal when you start but it is not worth the horrible service they provide.

I work for the company, and from the inside one can see that they are very concern of getting the best technology available to all of us. It has a cost and we all know this is business, but when it comes to the best service available, the answer is Bell.

i was a bell employee and i should say im happy that i resigned from this group of greedy people!

was with bell over 20 years and when agreement was over , had to wait over 20 minutes , twice ,on the " loyalty " number...in-store people couldn't help and on-line live chat rep couldn't help to match competition..also after we quit , we had a credit balance and was charged a late payment fee for what an on-line chat rep said was for previous late remittance ..will never go back

I use to work for bell support in India. I have to say they are bad. They hardly pay us $350 a month. and on top of that they refuse to give us any benifits. Not to mention they dont train people well. Also sometimes they make us work overtime without pay. Indeed Bell support should go back to Cananda. I wasted 3 months of my life working for this worthless company.

I work for bell, and while it's true we don't have much authority when it comes to satelite signal.. their is nothing we can do to be honest. If it's cloudy and it's raining your not going to get signal..sorry but that's just the way it is ..if you don't like it switch to rogers it's more money but it's definately more reliable.