Best Buy Customer Service

This place sucks! I don't come here often I normally go to Amazon. I came here and the same thing happen like always!!!! Order doesn't go through because "failed connection" It has to be on your end, this is the only I ever see this issue. & this has been going on for over 3 years! You would think you would correct it! I wasted an hour here deciding what tablet to get & go through all processes only to be denied once again!! I'm taking this $713 order elsewhere and will be canceling my account I have here to remind never to try using this site again. Thanks for nothing but stress!!!

I am writing to review and rate for Zack. H as customer service when I visited Torrance CA store.

He is the clerk with the best service in my 15+ years of Best Buy experience.
I would like to give him 10 as the best score.


I always use Orange County's Best Buy and also Torrance store to purchase items that I don't get details of the product by online on Amazon or that have to use with important deadlines. Up until now, most of the staff have not been able to provide sufficient service and have often been sloppy. The last couple of times I've visited here recently, I've been treated very well by Zach, and I've had great shopping and service, so I'm planning to shop here more often in the future. I think Amazon and Apple are what they are great today because they prioritize customer service. Listening to things from the customer's perspective like he does will contribute to future sales.


Best

I Can't Even Tell You My Experience...i'm In Tears!! Everyone Please Read These Negative Reviews! This Is The Absolute Worse Company And Customer Service Ive Ever Dealth With In My Life!! They Suck, Dont But From Them Or You Will Regret It...i Swear!!

I made a purchase on 12/27/2023 and received it on 12/30/2003. It needed to be fully charged. It failed. I contacted tech support on Jan 2. They offered a solution. It failed as well. I contacted them again on Jan 11. They suggested that the issue was my house wiring. So I returned Ed it to Best Buy on Jan 14. They said I was outside the return window. I can't imagine such a brief window. My online purchase was delivered three days after the order. I have made two large purchases at Best Buy in the past two years. $1,800 and 5,100. I will not shop again. Refusing to return a $125 item that is faulty is unbelievable. That return policy will doom this company.

My son purchased a computer chair on 12/2. Today is 1/2. He was first promised the chair on 12/8. That date became12/29. He has tried to cancel the order but was told until the chair is received it cannot be canceled. ABSOLUTELY ABSURD!! They redrew the money from his account but no chair. After several tries to rectify the cancellation with customer service(foreign outsourced ineffective service), we have filed a dispute against Best Buy with Wells Fargo. Never, ever spend another penny with Best Buy!!!

I unfortunately purchased a TV from Best Buy at 9 AM this morning with the phone number that you provide which is not really a local store. I waited all day at 5 o'clock. I called and I found out I would not get delivery in the same city of where I live where the TV is located I've now come up to the store and I've been told I have to wait for another store over on Thunderbird Boulevard to delete my sale so I could rebuy my TV here over at 28th St., in Camelback I've waited over an hour now for a manager to delete the sale at the other location. If I would've known I had to go to that store to really get my TV I would have now I'm being told by the people at the store that I have to wait, and I can wait up to 9 o'clock tonight to get a store manager to refund my sale that is totally unacceptable. The whole business today has been unacceptable. I have a bad foot the whole idea of buying online so I would not have to walk on my foot and now I'm sitting here in the stores wheelchair waiting for help which they don't want to get . This has been the worst experience I've ever had

Honestly this was the worst experience of my life when it comes to tech. So I bought a laptop online and it wasnt functioning properly so I got passed around/ had to call back several time sto get someone who knew what they were talking about in order for me to shop back the one I got, then get an even exchange. Then after I shipped back the item they cancelled my even exchange and was like now you have to wait for a refund which I ahd to eait a crazy long time to get. And then I wasn't going to order from them ever again cuz it was miserable but couldn't find another place to get a computer. So i then ordered online pick up in store. It said my store had the laptop. Turns out they did not and now I ahve to wait even longer. This has put me behind in work and it's been a horrible horrible experience.

Do not purchase appliances from Best Buy. Their delivery companies they hired to deliver to your home/apartment are unrialble, dishonest, and worthless. Not worth tipping.

Screw Best Buy!! I order everything online, from groceries to electronics, everything, and never have an issue. The few times an issue pops up most companies resolve the issue with no problem. Not Best Buy. Ordered something 2 weeks ago as a Christmas gift. Shipped the next day, hey all is well. Then just disappears, no notifications, or anything. I follow up, and they say no problem, do you want a refund, or do you want the item re-sent? Re-send it please, ok you will get a shipping notification in 24-72hrs. 5 days later nothing! Multiple calls, and text apps and all I get is the back office is reviewing we will get back to you in 24hrs. Of course multiple days and still nothing. Finally today after demanding a supervisor and not taking will we have an answer for you in 24hrs please be patient, as an answer, I finally alledgedly (no confirmation email) got my refund. Oh and I was able to get my original item $25 cheaper at Walmart, hopefully they can figure out how to successfully ship an item. Best Buy the worst customer service I've ever dealt with, and guess what I'll never be dealing with them again. Ok rant over.

I had to listen to all of the prompts for the robotic voice to tell me to go to a website and then tell me I cannot speak to an agent. Worst customer service I have encountered.

Worst cust.service ! I called 11/27 to confirm the delivery sched. for next day. Instead of checking to see if my items were ready she assured me that the delivery is on the way. Of course I took a day off from work, lost pay and at the last minute found out from the deliv.guy that the item was not available! You should be called Worst Buy, I only blame myself for not googling feedback on line before ordering. No wonder your rating is 1 star on Bet.Bus.Bur. Somehow I assumed you're still the store from years ago when your workers knew the business. Never again will I and all the people I know shop at your store.

Terrible customer service ! I tried to call the warwick ri store after I had purchased 2 items to confirm refund policy...I tried ...9 calls ...9 different prompts I tried to get thru to someone to ask simple questions ..9 busy signals ..I went back to store , lots of associates standing around ..best buy, if u don't want to answer phone , disconnect ur phone #..problem solved ..ridiculous customer serve

WORST Customer Service Ever.. Blamed Customer (ME) for MOLD INSIDE OF BOX.. Bought freezer.. Extensive MOLD inside box. Blamed the 5 minute drive in the back of my pick up truck. Does nothing for the customer to make it right. DANGEROUS STUFF MOLD..BEWARE !!

Bought hp printer and was given a number to call for help to install. Called number and a woman on phone tried to sell life insurance. Called several numbers and got a geek squad member in panama who wanted access to our computer and then wanted us to call another number. We had him logout and we hung up. Tried to call local store in coon rapids mn only to be connected to woman in India! Tried another number and talked to sales clerk in Indiana. He assisted us to set up appointment for someone to come to our home to set up printer. Had to pay using best buy credit card before order to be set up. Hope they actually come!!

Customer service in store is non-existent. Went to Apple Valley, Minnesota store to buy a refrigerator today. Was completely ignored. Told front desk person why I was leaving. She could not have cared less. Found the same fridge at Lowe's for $300 less than Best Buy. Not going back.

Customer service on phone is also non-existent. Called the customer service number and after being on hold for over 15 minutes the system hung up.

Waste of time and retail

Absolutely the WORST customer service I've ever experienced. I bought two TVs, three wall mounts and 5 installations. They managed to f-ck up my installation 7 TIMES in the course of 8 days. And they never did get it right and were completely clueless as to why they couldn't get it done. If you value your money and time, DO NOT do business with these people. You'd be better off wiping your backside with the cash and setting it on fire.

The installers didn't connect the stove properly almost burned down the house, geek squad guy broke my stereo(didn't realize it till after he left), didn't hold up to their end of the bargain for cellphone purchase - They have enough customers, they don't need more people.

The Augusta,GA Best Buy no longer recycles computer motherboards. As of October 8th, the supervisor on duty rejected the six motherboards I had brought in for recycling and accepted only a pair of headphones. They now prefer that the rare earth metals and gold from motherboards be sent to our landfills. Incredible!

Purchased a green works leaf blower, 80 volt on September 25th. Arrived and it was defective. Returned to store. Reordered the same unit. Paid in full. Was advised it was shipped. Received just a battery. No blower or charger. Representative indicated they did not have them anymore and I had to return battery before refund would be issued. Funny thing is the unit is still advertised on their Web site. Returned immediately and have not received refund. What a sham!!

Horrible customer service. We bought 4 appliances in April and it took 6 months to get them all installed.
The oven caught fire and the fridge also had to be replaced. The customer service agents all lied to us, promising
$290 gift card to compensate for all the problems and delays. When I called to get the gift card, one girl hung
up on me and the other was equally rude. It took me an hour for them to approve me for $150, but I told her I
am disappointed they didn't keep their promise. She could have cared less! Do NOT buy from Best Buy, they
are the WORST.

Worthless they offer a phone number that they never answer. This company is on the way to meeting blockbuster end.

On September 13, 2023, at 6:48 PM, I made an online purchase from the Best Buy website for a new unboxed "Acer Chromebook 314 Laptop." It was on sale for $149.00, with $120.00 off, for grand total of $164.55. I arrived at the Best Buy store located in San Marcos, CA, on Grand Street at 7:17 PM to pick up the order after being notified by text that it was ready. I also spent about 10 bucks in gas to pick it up and return home. I immediately unboxed it because I had an urgent use for it, and it would not power on. It was a dud, and I immediately went back to the Best Buy store to return it just before they closed at 8:40 PM (less than 1.5 hours later). I was told by the manager, Jordan, that I had purchased a bundle, which I did not understand and it was NOT clear on the order receipt emailed to me.

A total of 8 emails were sent to me for a single purchase from Best Buy so far, and I was apparently offered 3 months of Youtube Premium in one of them, but I have had a Youtube Premium account for years now. I was also offered some anti-virus software from Webroot that I used years ago (it's awful), but I have a subscription already from BitDefender for 1 more year on all our computers, tablets, and phones.

The return counter, or the manager Jordan, told me that I would only get a refund of $134.56 on a defective item that I had just purchased less than 1.5 hours before retuning it. Jordan also tried to turn the laptop on, and it was the last one in the store. He was also very condescending to his other 2 young employees who obviously needed more help, training, and better leadership. Not only did I have to pay for worthless "bundle" teasers that I already own, I was also charged a $4.00 computer recycling fee that Jordan also refused to return. How does that work, won't the product go back to the manufacturer if its defective? This is nothing short of consumer theft by itself.

I was refunded $29.99 less than what I paid for the defective laptop. I also spent another $10.00 on gas to return it. Altogether, I lost $50.00 tonight from Best Buy on a defective product that they sold to me and could not replace. I was of course upset and mentioned to Jordan that I may go to small claims on this just over the principal of it and to help others who will also most likely be victimized by this business practice. I also did mention that I will write a few reviews too. Jordan did not care and told me to go ahead and do that, it was obviously not his concern at all. So here I am, and I am most likely going to start a small claims action in the Vista court because of how I was treated and essentially victimized by an unethical and corrupt corporation that openly and brazenly stole 50 bucks from me tonight. I find the whole thing bizarre, and I still can't believe a company like Best Buy operates this way. They are clearly having financial trouble if they are now resorting to this sort of business practice bordering on outright consumer theft.

Bought an open box TV. It was missing the legs for sitting it on a dresser. Called customer service and was told they contacted the store and my parts were waiting for me at customer service. Arrived at the store and customer service knew nothing about it. Told me sorry but, customer service does this all the time. I have bought 6 TV's over the last few years. Some for friends to install for them. I will not and I recommend that nobody should ever buy anything from them

Best Buy commits the biggest sin in customer service- no way to escalate when issues arise. They have held my money that I paid for a TV set for two weeks. They keep saying it has shipped but it clearly hasn't. I keep trying to cancel so I can order elsewhere but they refuse to cancel saying it's because it's shipped.... which it still hasn't. Been trying to cancel for a week and each day they just say "it's shipping today and we've already created a label so can't cancel".

On Monday 8/21/2023 I checked best buy in Montgomeryville, PA to see if they have a specific webcam. Their site showed it in store and available to pick up within an hour. I called the store and asked just to make sure and I was assured that they had the item in stock. On Tuesday 8/22/2023 I went to the store. Let me just add that I recently had surgery on both of my feet and am currently using a walker. I walker around the store for more than 5 minutes before someone finally asks if I need help. I tell them I am looking for this webcam. I explain that I called the day before and they told me that it was in stock and available. The employee went in the back and came out and told me there are none in the back. The guy apologized and I said if I buy it now can they ship direct to my home and when will it get there. He said yes you can buy it now and it will arrive tomorrow at your home. So I go ahead and make the purchase. The next morning I check my email and I see a message at 3:15 am saying that the item is delayed. "Delays are usually 24 - 48 hours, but if we can't ship the item by SEPTEMBER 6th WE WILL AUTOMATICALLY CANCEL THE ORDER." I was furious but the story doesn't end there. On Thursday 8/24/2023 I received another email from best buy saying that the item has been shipped and should arrive by 8 pm. So I am waiting most of the day and I check the order status around 6 pm and I see a message at 2:15 pm that says there is another delay and that it will be delivered tomorrow by 8 pm. This won't happen again. I am not saying that Amazon is any better but at least I wouldn't have wasted a week waiting because best buy is so disorganized that they don't even know what they actually have in their own store. How hard would it have been for the original person that I talked to to actually physically check the shelf and save me the pain and hassle of going out to the store. BEST BUY YOU LOST A CUSTOMER FOR LIFE. I WILL NEVER DO ANY BUSINESS WITH YOUR COMPANY EVER AGAIN. A WEEK LOST AND I STILL DON'T HAVE MY PACKAGE !!!!

Christian Cortagens was of a Great Help to me, Showing me my mistakes and How to get around them mistakes a Great Professor great explaining and helping me understand.
Thank You

We had to find a TV stand that we know was carried by Best Buy but could not remember. Gaby in Consultation Customer Service was the BEST representative I have ever spoken to at any company in my life. She found what we wanted, was patient, and helpful.

Drew MacIntosh was wonderful! He was personable and exxtremely knowledgeable. He was efficient and very polite. Definitely 5 STARS!

Diamond at the Best Buy in Monroe LA gave us excellent service and advice! She was very knowledgeable about laptops and printers! She was able to find everything that we wanted! Asked us what we used on our computer and what we didn't need! Thanks Diamond and others for this great experience!

The best experience purchasing an appliance. Thank you to Nathan m in the Honolulu Best Buy store. Friendly, professional and so helpful. Thank you for helping us find the Best Buy for our washing machine purchase. We definitely rate him a 10 For all services rendered. Thank you Nathan. I will recommend our family and friend to Nathan.

I'd like to report on ADAM, the twice-monthly Android Expert who happened to be at my West L.A. Best Buys. He was terrific...I wish I'd taken down his last name or that my receipt had on it how to file a report on such a good service person.

We had a unique situation with a microwave we recently purchased online. We needed to return it to the Kankakee store due to an installation error on our part. We spoke with the Store Manager, Frank, and inquired as to what our options might be. Frank went above and beyond to satisfy our needs. He was very compassionate and understanding. As a result, we were able to exchange the microwave, and proceeded to purchase a dishwasher and a garage disposal. We will continue to shop at Best Buy as our needs arise in the future.

I would like to say that my visit to the Brick, NJ store was so satisfying. Two of your employees went above and beyond to help me. They are Chris and Kelsey, two fine young men who deserve recognition. I was in quite a quandary. Not only did they help me, but they polite and respectful. Job well done.

I would like to likely compliment Dakya M.on his Professionalism assisting me with selecting my new stero ( mustang)through the installation.Best Buy should be very proud to have an employee that go above and beyond...Good luck Dakya on future endeavors.

MRS.Small

We purchased a tablet Wednesday January 18, 2023. We were taken care of immediately with 2 employees named Josh at the CENTERVILLE Oh. location. Both employees were very polite and very helpful. We want to send a very positive comment on these 2 men. In fact, everyone at Best Buy are very courteous and helpful. We will continue to shop there in the future.

Xila Luna, Good Man & very helpfull. This gentleman will go far.....

Best Buy Saratoga Chris, Kathleen, Ricky we're very helpful very compassionate very understanding and listeners. Positive reading for in store. But the total Tech is totally terrible frustrating problem not solved negative on total text service

We were helped by Jacob R. in the Orem store on Friday, Sept. 2. He was very knowledgeable, friendly, and quick in helping us with questions and problems we had with our new computer. Thank you, Jacob!
The Bowens

I had a great experience with Dorian at the Knightdale location he was the best. He answered all questions and gave good advice and ideas. I will always look for Dorian.

Just got home from Best Buy on the Strip. Kristen (hope spelled right) was there as I walked in and was so nice and helpful. I had made a wrong purchase the day before and she walked me back and went to get the item while I took my return to the register. Eli was my cashier and he was also very nice. He remembered me from the day before. Both were very patient with this old lady who doesn't know much about electronics. Wonderful people! They are an asset to the company!?. Please thank them again!!! I'm sure they will remember me!!

Avi was awesome!!! Elk grove store is great!!!

I bought my fridgerator, delivery went great. However, they would not hook up my fridgerator or ice maker even though all was hooked up. I never in my life from Lowes or Home depo did this happen. I am very upset over this lack of knowledge. And, to fix this issue please train service guys how to hook up fridgerators. Very, dissappointing and worst of all my children are coming home in 2 days and I have to wait 4 days f a comment repair guy to hook this up.Not, good.

I have been in Best Buy store # 1449 located in Gainsville, Virginia to buy a phone. Best Buy employee name Shweta, asked me if I needed help on my shopping. She spent enough amount of time to help me find the right phone, put protective glass and case on the phone and setting up the pone. She is helpful, highly professional and great asset to the company. She is a good example of best customer service and an ambassador of the company.

I hope it reaches the right person and she gets to hear about this review Sept 1st 2021 at about 5:30pm me and daughter was approached by Lauren from geek squad she was nice and polite and very helpful was willing to help unlock a phone but wasn't able to do too verizon employee did too many attempts so not able too go further so she offered to help the following day to return after 1pm and she will continue to help troubleshoot lock phone.thank you very much Lauren from me and my daughter and thank you bestbuy for having this employee working for your company i give her a five-star ranting I didn't return do to I got the phone unlocked by internet service at a reasonable price happy daughter once again if I ever need geek squad support I will be asking for her support. I'm a big customer of best bestbuy.

RE Delivery Crew ID:13316688C

Just received delivery of our new TV. Delivery was on time and the delivery men were quite through, knowledgeable, and helpful. Just wanted to give them a big THANK YOU.

The Weinberg's

I received outstanding customer service on 3/29/17 from Sandra at the Potomac Yards location in Arlington, Va. She went above and beyond to ensure my request was satisfied. She was extremely professional and did not let another associate's failure to be thorough in locating the item deter her since the system showed it was there. She saved me from ordering as well. Best Buy should be proud of employees of her caliber.

We have one television in our home and the sound is either on loud or louder (even with close caption) as my husband is pretty deaf, even with hearing aids. A friend told me her hard-of-hearing significant other raved about his Sony wireless headphones, model MDR-RF985R. I went to Best Buy in Colonie, NY to check them out. Eddie was a tremendous help in assuring that the headphones would be compatible with our Samsung TV .. he asked that I take a photo of the ports on the back of our TV and then made an exhaustive search online to make sure the headphone connections would work. I gave the headphones to my husband for Christmas and they are like magic! He can hear the sound perfectly and at a "normal" level. Two comments: although compatible with the TV, there was a buzzing noise on the headphones when we plugged the audio cable into the TV, even after changing wireless channels, as the directions suggested. We plugged it into our DVR instead, as another online user suggested, and the noise disappeared. Second, at Best Buy we were under the impression that if the headphones were being used, it would cut the sound so that no one else in the room could hear the TV. Not true. The headphones have a separate volume control, so the TV can be muted (with the headphone volume as high as needed), or the TV sound also can be turned up, so others in the room can hear at the same time. A perfect solution all around...and Eddie's excellent customer service helped make it so.

Two of the best employees: Alexandria, LA store
CASEY & AMANDA
The help that I received from these two while purchasing my I Phone 7 plus was superior. They are both kind, patient, knowledgeable, and professional. This is not the site I wanted to express my gratitude and thanks as I wanted the manager of the store to know what valuable 1st class employees that have. If you can get my message into the proper hands, I will be grateful! GLORIA M WALL

I called Best Buy today because I had 2 charges on my credit card for Geek Squad's annual plan and WebRoot and I should have been charged only once. I was transferred to Vivi, your gal in the Billing Department and told her the situation. I had such a satisfying experience with Vivi. She was very helpful, pleasant, and handled my situation like a pro. It's such a joy to talk to someone like Vivi.

I want you give a good review and to best customer service to corey at best buy in Fayetteville nc

Its difficult in this day and age working in a retail store when people are the way that they are. Just because we work for Best Buy does not mean that we are stupid. Best Buy is a great company to work for and we take pride in our customer service its the CUSTOMERS when they are not satisfied that they quickly go to bad customer service. They forget exactly what the employee has done for them. There are so many factors that can go into something but if a customer does not get something the way they want it and when they want it, its unacceptable. Some of the things I see customers complain about its common sense. Ask the questions like "Will my data be erased?" "What is the return policy so I am clear?" We work with many different customers many different things going on at the same time,we ask that you are a little empathetic. I know for a fact that almost all of my coworks truly do care, its not a pay check to them. Its just frustrating because no we don't make the products but we do know most of the time what you need and what you are looking for, if not we will look it up for you. Come on people. What happened to courtesy and respect? Yes the customer is always right but what happened to common decensy and respect towards others? We all make mistakes and nobody is perfect. I don't know just my opinion.

best buy is an overall good company. yes we may have some difficulties in the website availability but with the increase of so many people buying the items we are not able to update the website and inventory fast enough. we do everything we can to work on our errors. we will make sure that you guys as customers get the best resolution you can. and in the meantime we will be working on everything on our end to make sure you guys as customers can be made sure that it will be your BEST BUY on your next purchase.

you all need to understand that inventory systems are never synched directly with ordering systems. this is impossible . so you can order an item showing its there, and then the inventory can update showing its not. everyone is crying about the cancellations.....here is a simple explanation for those that obviously need it. best buy can only purchase so many of a certain item....if thousands of you buy all of that inventory, and best buy reaches out to the manufacturer for more, and they dont have it....sorry... best buy is a middle man...try to understand.

I work as a best buy agent for order support and I agree with the bad comments. I have to say, the physical stores have the worst service. We are always having to fix there mistakes and most of the time they just lie to the customers. Don't even get me started about the back order calls. You would think they would keep enough in stock for the things that are on sale. Plus, availability for store pick ups are at an all time low. I try to do my best to help the customer, speaking for myself, but the policies are a problem for me as well.

I just wanted to voice a little bit of my opinion here. As the name states, I work in the customer service department at a best buy. For once I wish the customer with an issue wouldn't take it out on us, we understand you are angry and upset however, we are just following policy. Possibly losing my job to give you what you want, is never going to happen. Yes products stop working days or weeks after you buy them. They are electronics, technology, it is possible to just malfunction. Best Buy know this! That is why we offer coverage outside the thirty or fourteen day return policy! Yes, it could be brand new technology that just hit the racks, but hey everything has its glitches.



Next, I do not know what best buys you have visited, but most of the "kids" in the store I work in knows there stuff pretty dang well. Yes, I have plenty of times where I'm told "I was sold the wrong item." but hello we are all human here, we make mistakes.



Lastly, when you come to the customer service counter throwing a fit and cussing us out, do you really think we want to cut you a break, go above and beyond the return policy and act super nice to you? My job or not, I most certainly do not deserve that attitude nor is it apprechiated, and yes I will do everything I possibly can to make sure you do not get what you want. Due to the fact that your acting like a child and can not control yourself, mostly due to own customer faultiness with product.

Act like an adult, you shall be treated like one. Be nice, and I will go the extra mile give you the most I can for the situation at hand. We like to be treated as people. And hey if you think your cool and can *** an attitude at me, expect one right back.

I currently work at best buy & I have been there for a while now. I used to love working there, in fact i still do BUT...I get yelled at daily by customers because of numerous reasons, basically because we can't deliever like we promised them but then when I go to a manager & confront the issues they say "we aren't making enough money" "when you make more money for your department, you will see a change" WRONG!!!!!!!! Its a vicious cycle that has been going on since day 1 and its insane. How are we supposed to make money & deliever to our customers and give them proper service when we don't even have enough coverage to take care of what is sitting in front of us. Makes no sense, because while we are losing a sale because of this and credibility and sometimes a customer, really people talk and what do you think that customer is doing or did?? Probably told their friends, family and/or anyone else not to shop here or deal with us altogether because of this. So really we aren't losing a relationship/sale with that one customer but multiple customers, even if they haven't bought from us yet. Why would anyone want to buy from us when we can't get it together? But more importantly, how do we correct this issue because it's clear the management at store 48 doesn't know what to do because if they did things would be different & it wouldn't be ran like it is which is horrible. How do you expect store 48 to improve when you take away our one way to keep customers which is coverage to do all the things we need to do but then tell us make money and we do and then we turn around and lose the sale and then another and then another because we cant deliever to them because theres no coverage? How do we fix this, please enlighten us all because all of us, not just me at store 48 are wondering?

I work for best buy store 495. Horrible. This company only cares about revenue and volume. I' ve been told on several times by my supervisor and store managers, to "Only worry about customers who are spending money". Bad business ethics, horrible customers service response, and unprofessional employee training. I cant wait to quit. I guarantee I'm gonna show my ass when I walk out the door.

Must be certain Best Buy's then I would have to say.. I work at the one in Garner, NC and we help anybody as much as possible, and I have seen all these comments in lots of forums. Now I wonder why those people who wouldn't help yall even work at those stores.. I would get rid of them instantly.. Sorry for your bad experiences guys, just know that not all Best Buy's are ran the same way..

I used to work at best buy and typically the phone number extensions are the same in every store. When asked to put an extension ins 2180 will get you to the loss prevention desk. sometimes this is an easy way to get transferred because the all have 2-way radios and can typically get a hold of a department directly. if you need Geek squad their extensions are 2110 and 2111.

I am an Employee at best buy and i don't think that you should spread bad stuff about best Buy from one experience in one store...We are a fa nominal company and take pride in helping customers. I would say to only complain of that one store and not tell people that all best buy's are terrible.