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Best Buy Customer Service

User Reviews, Ratings and Comments

Best Buy customer service is ranked #252 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.15 out of a possible 200 based upon 402 ratings. This score rates Best Buy customer service and customer support as Disappointing.

NEGATIVE Comments

362 Negative Comments out of 402 Total Comments is 90.05%.

POSITIVE Comments

40 Positive Comments out of 402 Total Comments is 9.95%.

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Disappointing Overall Customer Service Rating
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  • FIRST TIME USING BEST BUY, ;
    FIRST GEEK SQUAD, ONLY WANTED TIO GET ME TO PURCHASE NEW HARD DRIVE, BECAUSE SECTION WERE CORRUPT

    TOLD THEM NO, COMPUTER WORKS JUST SLOW, JUST DO WANT THEY CAN.

    DECIDED TO PURCHASE NEW LAPTOP, HAD TO ORDER, PAID FOR EXPERDITE ORDER, CALLED NEXT DAT TO BE TOLD DELAY IN ORDERM, BECAUSE MY BILLING ADDRESS WAS DIFFER FROM MAILING ADDRESS, BUT NOONE FROM BEST BUY HAD CALLED ME TO VERIFY.

    SO NOW ORDER DELAYED, BUT I PAID FOR EXPERDITE OF ORDER WHICH IS DELIVERY SECOND BUSINESS DAY. TRYING TO SEE IF I GET REINBURSE EXPIDATE MONEY.

    ME 5/15/12 2:50PM
  • Best Buy Credit Card Bait and Switch Story.

    Purchased a laptop with an interest-free promo period ending 2013. (January 2012)

    Purchased a small TV with no interest-free promo period last month (April 2012).

    TV was returned the SAME DAY (unopened), because I found the same brand TV that same day, and 1" larger at Costco.

    When I received my statement this month, it showed a credit for the TV I returned, however they applied it to the LAPTOP BALANCE with the 2013 promo period.

    The problem is that there now was a NEW amount on my credit card for the TV that I had returned, with NO PROMO PERIOD, and it had now accumulated interest on it! Bait and switch!

    Other problems I had:
    1) Getting a hold of a customer service rep. Their menu does not give you this option. I must have spent 15 minutes traversing the menu and pressing "0" until I finally got transferred.

    2) They use Indian call center. I know these people need jobs, but why can't this be here in the USA?

    3) Believe it or not, it took some strong-arm tactics to convince "Sanjay" to remove the interest-collecting balance and apply it to my original promo-period balance. Ridiculous.

    4) I just found out these HSBC cards are going to be changed to Capital One. Oh God.

    grogargh 5/14/12 8:25AM
  • purchaed a blu-ray player. and a Logic 300 remote. Contacted Geek Squad for programing.
    they upsold me to a logic 700(later discovered it was not necessary). Installation went great. 2 days later the remote stopped working. Tech came back out and said problem is the (newer) soundbar, corrected problem and stated next call would be charged to me. 2 days later again remote problems. Took sound bar to repair shop (NO PROBLEM HERE)... 3 calls to Best Buy and 2 bad survey replies and still no response from Best Buy. This is NOT ACCEPTABLE SERVICE. I guess my self, family and many facebook friends will start "Walmarting"

    michael 5/11/12 7:48AM
  • Terrible service;
    Recently purchased a Lap Top Computer from your Bowie MD store. It crashed w/in 24 hours of first use. We had purchased a warrenty w/the computer & took the computer to your "GEEK SQUAD" @ the same store. There was only one tech on duty, & he was consummed w/teaching an individual how to access their e-mail. We waited in excess of 45 minutes, & the one tech was now providing a tutorial on SPAM. I asked to speak to a manager. An older lady came out, stated she was a manager. I explained the situation. She was indiffernet stating that "we" the Geek Squad were all multitaskers, & if we (the customer)desired to have our computer repaired "get in line & wait." I explained that the hour invested was excessive; speaking in a condesending tone she stated that if I was unwilling to wait, take my business elsewhere. Her tone & lack of care for the customer was staggering. I now wonder if her actions were an attempt to disuade us from using the warrenty that we had purchased. Does Best Buy actually support your warrenty program? Why should I continue to patronize your firm? Should I turn this experience over to the Maryland Consumer Protection Agency?
    George Brown

    CPB7000 5/3/12 9:50AM
  • If you order an item that shows in-stock and you express ship, you still may not get it. They don't bother to tell you that the item isn't in their warehouse, it may in fact be a special order that can take an unknown amount of time and you can't cancel the order or return it to the store. You have to mail it back and they won't pay the shipping back. So they lie about having an item, they send you a confirmation with a fictitious delivery date and they see nothing wrong with this practice.

    This is another of the many reasons why BB is getting destroyed by Amazon and other online retailors.

    Anonymous 5/1/12 9:28AM
  • We bought a HP printer from Best Buys october 2011. The last month the printer has been playing up, I rang HP who have told me that it is a software issue, to bear with them until they can construct software to rectify the problem. In the mean time they have told me to turn of the printer every ten mins to reset. This is very inconvenient, problem still exists three weeks down the line. I have contacted best buys who are not prepared to do anything due to the printer have a software issue not a fault which needs repairing. Printer cost just over £200.00, today I have contacted both departments who are still saying wait for a software update. Best buys have informed me today that I will be contacted within two working days to discuss a refund. Watch this space.

    Joe 4/23/12 9:41AM
  • I ordered a dishwasher and paid cash for it last month. It was suppose to be delivered last Monday (16th). Someone called and said it wasn't available. I went back to the store and they said, It just came in and we will come and install it this Friday (20th). They just called and said, "No, its not available." They said, "Maybe May 7th". This is over a month wait for a dishwasher. I called again today and no one returns my calls. You ask for a Manager and no Manager is available. I'm at a loss what to do now. I guess it's back in the car for a 3rd trip there. Signed, Sad in Natomas, CA.

    Kblake 4/19/12 5:07PM
  • Bestbuy on 4240 W. Wisconsin Ave. Appleton Wisconsin very poor customer service. The mangerment dummm like hell cashier or floor team needed retrain perhaft they should put a little smile on their morning face first. that why they shutdown so many store :-(((

    weddelb 4/19/12 10:51AM
  • Purchased a NEW Toshiba Laptop at the Best Buy store in Barboursville, WV store on Saturday, April 14, 2012. We noticed the box had a slit down the side and asked the clerk to check it before we take it home and he said "it's okay" and wouldn't open the box. We pay go home and straight out of the box the LCD screen is cracked. Return to the store on Sunday and probably (3) different clerks in Customer Service looked at me and said there's nothing we can do to help you. You didn't purchase the Geek Squad warranty so you'll have to send the laptop to Toshiba to get it repaired. I said yes there is something you can do I'm not giving you almost $600 for a new computer with a cracked screen. I told them I'd stop-payment on my debit card and they said you can't do that. They made my husband and I so mad I thought we'd get arrested before we left the store. They finally came around a little when I told them I'd speak with a lawyer and see what I could do legally. They then offered to exchange the unit; but I was so upset by this time I DEMANDED they return the money. Honestly, I didn't trust their computers to take another one home and their customer service help is terrible. I had to call Best Buy customer service and they promised me they'll get my money refunded to my account; but it may take 30 to 60 days. No wonder 50 of their stores have closed and with such lack of appreciation for their customers there will surely be many more to follow.

    Anonymous 4/19/12 4:01AM
  • Called 888-best-buy because the last 2 purchases I made were not applied to my rewards account. The operator told me that since I created the account in 2008 but had not gone to their website to activate my rewards account, I would only get credit for the last 6 months worth of purchases. I never received an email from them asking me to activate the account; they claim they give rewards to their customers, but I think this is a poor excuse to not have to send out any coupons! The operator was some rude man with a thick foreign accent. He would not identify himself and would not let me speak to someone with better English. This service was so awful I will not be buying anything at Best Buy in the future.

    Nicole 4/18/12 1:52PM
  • I purchased a refurb'd refrigerator at the beginning of Feb 2012. It had supposedly been sent back due to ice machine not working properly and previous owner needed a quick fix, which BB couldn't do so she got another frig and turned this one in. When it went to factory to be repaired, they wrote that it make great ice, fast and sent it back to the store. Thinking that the issue was fixed I purchased it.
    Then once home, discovered, the issue was there and had never been fixed. Have been going around and around with BB and Nerds since. Nerds says I can just get a swap, but BB says only in the amt I paid. I said no, just refund me my money. They said no, I can swap. I said I don't want to, they said tough. AND if I get another at the same cost, my warranty on this one is voided and I lose my money on it and must purchase another warranty. I am sick to death of BB and their bs. I hope they truly do go out of business because they have the worst customer service resolution I have ever experienced. You must go through 50 different people and everyone of them says something different.

    Oklahoma Miss 4/16/12 9:55AM
  • I object strenously to your closing of the store in Rocky Mount, NC. Your management and sales reps generally emphasize customer satisfaction. Well this customer is very dissatisfied. The nearest store is Wilson, NC which is approximately 20 miles from Rocky Mount, NC. I do not believe that you have given any consideration to the price of gas!! I am not going to waste my time & gas to drive unnecessarily to Wilson, NC I have spent money in your Rocky Mount store. I have bought my last electronic item or anything from Best Buy!! Your company stinks!

    casey 4/15/12 12:40PM
  • Took advantage of 6 months free financing. Upon making a bill payment in person at the vineland, nj store, I was told by the clerk that I need to show id to make a payment. I told her I was paying in cash & showed her the $100. She said it didn't matter & she needed my id. Can someone tell me why? The clerk said she needed id from anyone making any kind of payment. (Cash included) I guess I won't be buying my flat screen there.

    joni 4/11/12 3:24PM
  • I have just experienced one of the worst customer experiences I have ever had. To note this is the first letter I have ever felt compelled to write as my anger still sits with me today.

    A simple laptop hard drive replacement has caused me the frustration. After three weeks, I finally was informed my daughters’ laptop was ready. I went to pick it up in the Vernon hills IL store at Geek Squad. I pre-paid for the data backup and had provided all of the necessary recovery discs..etc.. ( I should mention, we bought the laptop from this store, we purchased protection for it from this store and it has only been serviced at geek squad)

    The issues started immediately, I gave them my phone number And they had the wrong name on the account. Michaels versus Jacobs. The young mane insisted I was not in the system, I told him I have been buying here for quite some time and when I dropped it off it was in the system. He did not seem to care very much, but another young man left the counter and found it..Sure enough under Michaels. My name is jacobs. ..funny how all of the documents in the file they give you say Jacobs. But filed under Michaels. Really not a big deal except for the attitude

    Time spent…10 minutes

    I reviewed the charges and noticed they charged me twice for the data backup- two $99 dollar charges. I asked him why this was. He said I brought in twice. Did not ask me ..told me I brought it in twice…Ridiculous answer from an untrained employee was all I was thinking, but at the same time, my blood started to boil based on his accusatory tone and lack of customer service what so ever. I explained I dropped it off once that is it..he insisted I must have dropped it twice because his system is not wrong.( for the record, I was out of town on spring break and If you really need to see airline ticket receipts I would be happy to show them to you and your employee)

    Wow all of this in fifteen minutes and I just wanted to go and pick up my daughters laptop and get out of there.

    This made me think. So I started the computer while your untrained person rolled his eyes and asked me if I WAS Done…

    The computer had no files on it..all of my daughters files, photos, and programs are gone..why did I pay for the back up…twice? . He did not seem to care..he told me everything that was on the computer is there and then fumbled as he looked for the various files..he could not find them either..He then had the balls to ask me to sign a release and take the computer..just wanted to blow off the whole problem. Double charged, no files..Really this is your company I am experiencing here….I said NO I want to speak to a manager

    Time wasted 30 Minutes

    The “store manager” had the same points of view after they huddled..she insisted I must have been here twice for the double charge..never offered to look into it just assumed that your system was right, repeated to me that there were no other files on the laptop ( she never looked), told me they could not recover any of the programs and basically told me that I should have backed it up before I brought in….REALLY, I just was double charged for data backup

    I was told I could not do anything except sign the release form and that they had other customers.

    I attempted to take my computer and old hard drive in the box to leave the store…I was stopped by a very large young man..yes I made a scene because I was beyond angry..so I left my computer there and walked out

    You now hold my daughters laptop..it has been completely erased ( all her files, her homework, her photos her programs all gone) after we paid you and were basically told to screw ourselves.

    Is this really the best buy customer experience?

    I have the name of the “store manager”, but the young man refused to give me his

    I expect some sort of response to this.

    I am past the point of the money issue, I am beyond angry at how I was treated, I will go buy another computer somewhere else if I need to..but then, If this is not fixed, I will spend the money for a lawyer based on principle alone..I will not care if costs me the amount of five computers. I will ensure this has publicity)..This is how angry I am

    If I treated any of my clients one one hundredth of the attitude I received. I would be fired.

    tjacobs 4/11/12 10:18AM
  • Reboxing and selling as new-Product was not in store (TV)and was told is was not in there district,so It cam from another store in Texas (Used)but was told it was brand new,how do I know it was not new,1st the crate for the TV had no strapping,or tape to secure the bottom section to the top,2nd the packaging material was dirty,3rd the Manual packet in the saled plastic was run over with a fork lift,I informed the store manager,and he told me that sometimes the box,packaging,and manual come in that condition,I informed the store manager that he was not a very convincing liar,all there intrested is store sales,I think this is a regular practice for best buy

    lsaversl 4/11/12 5:24AM
  • WRST CUSTOMER SERVICE EVER
    WORSE THAT AT&T OR TIME WARNER
    5 VISITS TO THE STORE TO TALK TO THE STORE MANAGER,SUBORDINATES KEEP TRYING TO MAKE ME BELIEVE THAT THE MANAGER HAS NO AUTHORITY TO ADJUST ANYTHING FOR CUSTOMER SATISFACTION.
    AND TRIES TO STONEWALL THE CUSTOMER
    CORPORATE APPARENTLY DOESN'T CARE EITHER,AS THE DISTRICT OR REGIONAL MANAGERS DON'T FEEL A CUSTOMER IS IMPORTANT ENOUGH FOR A RETURN CALL EITHER.
    I HAVE BEEN MIS NFORMED,LIED TO, STONEWALLED, IGNORED,REDIRECTED TO DEADENDS.
    I HAVE AT THIS TIME, NO DESIRE TO BUY ANYTHING FROM THIS COMPANY AT THIS TIME.

    BOB 4/10/12 3:35PM
  • I agree with the negative remarks about bestbuy they are the most worst customer service ever. I order a game system 360 with them i receive my system but i saw it lower in other store i ask for a price match and they said that they would take it into consediration. they call the store and its lower than their price and they have it in stock now they said they can't i ask why - they said they don,t do price match and i ask since when then Matt (customer representative ) got mad and start raising his voice so i said i don't need this and answered you know what if your not happy return it i don't care. So I did return the item to them and file a complaint and until now still waiting for an apology from the company but never got one yet. Piece of advice if you can get it somewhere else do it avoid bestbuy store if you can.

    manang22 4/8/12 12:20PM
  • I had the worst customer service experience with Best Buy today. I was prepared to purchase a 32inch Samsung LED TV but could not find anyone to help me. Was told when I approached a Sales Associate that someone would be with me soon.30 minutes later still waiting and then spoke to another Associate who informed me there were only 3 Associates in the TV's section and I had to give them time.She was unapologetic and when I expressed displeasure with the service she walked away from me and said that she was not my child.I Complained to a supervisor named Cheri and she was just as unhelpful and expressed little concern. BEST BUY IS THE "PITS".

    Anonymous 4/7/12 4:04PM
  • I agree with all the negative comments..Best Buy customer service is the worst!!! Has the most rude people I've ever known. I wasn't done talking yet as to what I needed to get issues resolved, the person cut me off the line...and when I tried to call back and demand to speak to a supervisor, same thing happened, they cut me off....talking about rudeness!!!

    Anonymous 4/4/12 10:26AM
  • Hello,
    I went in to the Nashua N.H. store today and was VERY disappointed with the service at the store. I stood there and received no help. You lost out on over $1200 dollars and I gave another store . It is a shame that during your hard times that you have folks standing around doing nothing. I don't know if I'll go back. This is the second time that this has happened to me.
    From a very disappointed customer!!

    Anonymous 4/3/12 6:22PM
  • Answers cost 100.00 each. Example: What cables do I need to connect my new DVD player? There answer, we can have Geek Squad come take a look and tell you exactly what cables to come back and purches for 100.00 Which Jack do I use? That answer cost 150.00. There answer, we can have Geek Squad come and connect it all for you. Why can you just tell me, I do have a Certification as a Jouneyman Electrician, a HVAC licence, an Associate in Applied Science: Industrial Maintenance, and the following Certificates Industrial Maintenance, Electrical Mechanic,
    Industrial Maintenance Mechanic Level 1 and 2,Environmental Systems Repair Helper,EPA Certified all levels,Production line welder, Residential Electricity Level 1and 2,Gas Welder,Welder Helper, Exploratory Machining 1
    Electrician Construction,Electrical Trainee Level 1 and 2,Maintenance Technician 1 and 2,Domestic Air Conditione & Furnace Installer
    Environmental Control Systems,Servicer. But no one there can tell what I need to buy or how to connect it together. By the way the book does not show a VCR/DVD to DVD/DVD recorder to a home theater system. There answer, well sir that is why we have Geek Squad,to provide you with that service.
    If and when I did get an answer to any thing it was wrong! Then top this all off. I found that I spent 150.00 more for the "better" DVD to DVD Player/Recorder ect... becouse it was supposed to be able to record from my new TV. NEWS FLASH!!! You can not record an HD signal!!! It has a coded signal to keep if from being recorded. This was news to even the store Mrg. I would call this place a joke but after spending a month trying to get it all together I found that they have a 30 day return policy.I tried to returned it (I have not even put a disk in it yet) but then it was pasted the time limit. This has been such a rip off and a hasle, to say "it's not even funny" does not come close to this horiffic purching experince.

    Anonymous 4/2/12 6:39PM
  • The store sold me a defective product and when I took it back they swapped me drivers licenses. I find out later they sell that information about me and some clerks have used that information to apply for credit cards

    me 3/26/12 5:09AM
  • I am very disappointed with customer service policies at Best Buy! I purchased a new DVD in late December for my Grandson's February birthday only to find he already had the movie. I returned the DVD unopened with my receipt. Best Buy return policy would not refund nor exchange the unopened movie more than 30 days from the purchase date! Worst customer service policies of any store I have ever done business with. I will not purchase anything from them again!

    Gary 3/25/12 11:53AM
  • someone from the geek squad ripped off my invisi shield to replace it, then they figured out the volume on my ipad was bad so they ordered me a new one. 3 days later the new ipad comes in and i wanted the invisi shield put back on and they refused because the old ipad did not have it. the guy ripped it off and he out and out lied that he did not. i didn't. i don't have experience with that. they would not put one on the new ipad. the manager kept saying what do you want me to do? i have been a loyal best buy customer for years. that is the last. i could pay another $45 for an invisi shield. NOT HAPPENING... they didn't seem to care if they lost a customer or not. I can take my business elsewhere.

    suncidiot 3/25/12 11:33AM
  • I bought a laptop computer from Best Buy, and toshiba sent me a message I needed to update the software, so I did! When the computer restarted it had a major virus, not showing the desktop I could not even find the system restore. I went in with my reciept, informing them I only bought the computer a month and 8 days ago, and had purchased the extra warrenty for 89.99 on top of the computer price, in hopes they could help me. Because this was a virus the best thing they could do for me was charge me additional money for a total restore. I mean they could not even offer me seggustions on how to go about fixing the proplem my self! I didn't have any money! So I went home and was able to find a hidden path to the system restore, and I fixed the proplem so far! My point is that they are all about taking your money, well they are good at that! They had the worst customer service ever! Please if anybody is reading this, more than likely you will buy a computer and it will not break on its own, but will get a virus, and if you can not fix this problem yourself, your money mise well have went into the garbage! Please don't buy computer there! If you do definitely don't buy the extra warrentee! It most likely will be worthless! You would be better off buying a better computer or extra virus protection, go to Wallmart and buy thier fastest computer, with extra antivirus support or something! Please do not shop at Best Buy, the employees are all about getting money, not offering customer service!

    kevin 3/24/12 6:54PM
  • YOU NEED TO KNOW. Purchased a 42 inch LG flat screen from Best Buy Feb 6th 2012, Three weeks later I noticed a 45 degree shadow in each of the lower corners of the screen. I called the Geek Squad and made a service appointment. No one showed up or called. The next day went by and not a word. So I called again, this time I was put on hold 15 minutes and a second appointment was made to inspect my new set. After the inspection was done at my home in broken English it was explained to I need a New LCD screen. To me the means replace the TV!! Two weeks from now I may get my new set fixed; Best Buy the geek squad and the service department sucks

    hvnsnt 3/18/12 11:49AM
  • No one ever answers the phones..Why?

    This being the case I will never shop at best buy!!

    Please work on that very important aspect or you will loose a lot more customers.

    Thanks for nothing!!

    Anonymous 3/15/12 6:15PM
  • I spent $1700 on my Apple Laptop @ Best Buy. (And that does not include the extra necessities that go along with it). I called the Geek Squad for a simple answer to help me out. The icons and everything on my screen saver were exceptionally large when I signed on. I called Best Buy to help me out. They said I had to bring the computer in. I knew it was just a simple fix. They would not help me. They wanted me to take it into the store where I bought it in. I asked y daughter-in-law for help. It only took 4 clicks to get me out of it. Best-Buy, YOU SUCK!


    I will NEVER trust Best-Buy again for any help at all. They like your money, but they surely don't like to help you out without you spending EXTRA money on their assistance. I will NEVER do business with Best-Buy again.

    nonnapepere@hotmail.com 3/14/12 9:55PM
  • HSBC that holds their paper are a bunch of crooks....when they don't want to resolve an issue they hang up on you.
    they even say everything is taken care of you don't owe anything and the next month you get a bill, then you even close the account and you get another bill....no one can ever help you....I got this "service"/resolution with the Best Buy Customer Relations person on the phone and it is still screwed up this month with yet another bill,.

    Anonymous 3/12/12 11:37AM
  • On Jan 29th, we bought an ASUA all in one computer for my wife's new online job with UHaul. We were assured by the salesperson, the geek squad person and the store manager that this computer could handle all the download that was required for this job. The very first week we were back down because the computer wouldn't download at all. The original geeker had set the security system too high. One week later we were down there again because the webcam driver had gone out. The next week we were down there again because my wife was getting kicked out of the UHaul server.
    This week, we finally had it after hours and hours with the Geeksquad and UHaul tech and wanted to exchange the new computer for one that would be compatible with the UHaul software. Best Buy says we are outside of the 14 day return policy and my wife was fired by UHaul because it. Best Buy had no compassion. We will be registering a complaint with the BBB, filing a lawsuit to get our money back and punitive damages for her job loss. We will be contacting the local television stations that handle complaints like this.

    Doogle510 3/9/12 12:27PM
  • Our four month old tv purchased from Best Buy stopped working. My husband called Best Buy to ask what we should do. They told us to bring it in and it would be fixed or replaced. When we got to the store, we waited in line for 10 minutes while 3-4 customer service people stood around not helping anyone. When they finally acknowledged us, they told us that our tv could not be serviced in the store. We had to take it back home and call the Geek Squad to set up an in home appointment. Seems like the first customer service person should have been able to communicate this information. Then, the Geek Squad proceeded to schedule an appointment 7 days later and arranged for the part that they THOUGHT would fix the tv to be shipped to our house. Naturally, when they showed up, it wasn't the correct part. The Geek Squad tech then arranged for the new part to be ordered and scheduled another appointment 7 days later. So, this is where we are now. We have not been able to use our tv (the only tv in our house) for 7 days and have at least another 7 days to go. You would think that Best Buy or the Geek Squad would have sent someone earlier to figure out the correct part in the first place. And, given that they ordered the wrong part, you would think they could overnight the correct part, come back as soon as possible, and get the job done. This customer service is appalling. I'm having a hard time envisioning why I would ever shop at Best Buy again if this is how they treat customers.

    dwilhite 3/9/12 10:04AM
  • I purchased my Droid Increible Verizon Cell Phone through Best Buy in December of 2010. I also opted to switch my cell insurance from Verizon as the carrier to Best Buy's Insurance. I had an extrememly knowledgable salesmen named Nuryan, at the East Northport, NY store. Nuryan explained the advantage to Best Buy insurance was that while it cost slightly more monthly then Verizon, I would never be without a phone as a compriable loaner phone would be issued (LIE!), I would not have to pay a deductible (he forgot to mention the expensive security deposit for the loaner phone, but I can understand that, just wish I knew), if after 3 or 4 repair attempts Best Buy would issue a $600 credit to used towards a new phone of my choice with the exception of an iPhone (also proving to not be true) and lastly, I would not be subjected to a refurbished phone that once belonged to someone else, I would have my phone repaired or a new phone credit would be issued (also proving to be untrue!)

    When my phone first broke, it began freezing, I could not text or switch to a call waiting call if one was incoming I brought it into the store. Sean Gleason, an employee of Best Buy Mobile played with my phone, he did a reset and an update. This did not resolve the issue altough since the issue only happened occasionally, when he handed my phone back, it decided to work, later that night it frooze again and it continued to that until I brought it back to the store several weeks later (my own fault, I just had a busy few weeks and lived with it as it was hard to get into the store.

    When I finally got back to the store my phone, I was lucky that the phone was frozen and the mobile and geek squad could see that so my phone was taken in for service and I was given a loaner phone in exchange for a deposit and I was quite happy with the begining phase of the process. The phone they issued as a loaner was a comprable phone which is all I was promised.

    It took almost six weeks to get my phone back and when it came back, I said to Amanda who was the mobile sales rep who was helping that day that the scratch on the screen was not fixed. Sean Gleason, who apparently took over for Nuryan as the "head" (just not sure of his title) informed that the scratch would only be fixed if it was interferring with my capabilty to utilize the phone and since it was cosmetic damage I could not expect it to be fixed. Really? Then why was I told it would be fixed and perhaps it was not fixed the employee who filled out the service order forgot to include that, and when I saw the verbage Scratched on the service order I did not catch that it was merely referring to its condition. I should have caught it and again, not the worst problem as I could live with the scratch.

    Not long after the phone was finally returned to me, it began freezing again. Once again, I returned to Best Buy for service. This time I had a young lady assist me and I explain the issue, she said no problem we will get a service order started. I went through the whole story of my history with this phone and she began the paperwork. At the end of the lengthy processed she took out a loaner phone, which was not anywhere close to compriable. She told me it should not be a problem as I will have a new phone in 48 hours.

    I asked her how it was possible to repair my phone in 48 hours when it needs to be shipped to the repair center, diagniosed, repaired and shipped back. She said, Best Buy is going to send out a new phone tomorrow, I won't have to wait for my phone to be repaired. I said, really? I was under the impression that when and if Best Buy was authorizing a "New" phone I would recieve a credit and be able to pick out a new phone on the spot. She said, no Best Buy has made changes to their insurance policies. I askedf her to clarify, was I getting a NEW phone or a REFURBISHED phone. She said a refurbished phone.

    I told her that is not the insurance I purchased and if Best Buy was changing the policy that I purchased they should notify me as I continued to pay the same fee every month. Sean stepped in as he heard my fusteration and he said Best Buy would honor my request to fix my phone rather then rapid exchange it but I should realize that Best Buy changed their insurance policy because customers were dissatisfied with waiting for their phone to be repaired so this was to help not hurt. I explained to him, if I wanted the rapid exchange program I could have opted for the insurance through Verizon for less money monthly. Additionally, it was the Best Buy employee who sold me the "Black Tie' plan who really drummed up how great it is not to get a phone owned by someone else, he actually said to me, when selling me the policy he loved that he didn't have to get a phone that has been coughed on, sneezed and breathed on by some stranger. I do realize Rapid Exchange phones are cleaned thoroughly but the thought of not having someone elses phone appealed to me.

    Sean instructed the sales rep helping me to void the ticket she just started for the rapid exchange and to initiate a repair for my phone. He explained he could do nothing about the loaner phone not being compriable as he could not justify taking phones out of stock just to be loaner phones, he only uses phones that haven't sold. They haven't sold because they are subpar, at least in this case. He informed me he had two better phones in his loaner rotation and those phones were out to customers getting a rapid exchange so to check back often if I wanted to swap. I asked if he could just call me when they returned to the store. Sean informed me he was to busy. He worked in customer service and yet is to busy to help me with my customer service. I did ask as this service order ticket got started if it was possible to fix the big scratch on the face of my phone, as when Nuryan sold me the insurance I was told it would cover cosmetic damage, Sean informed me again that it would only be possible if it interferred with the use of the phone and it did not interfer.

    Almost a month later (with me checking in a few times a week to swap loaner phone, to no avail) my phone was back. I relized when I picked it up the service paperwork included with the phone listed the only issue to be addressed was the scratch, the very scratch that Sean informed me could not be fixed. No where on the service order did it mention the phone freezes. When I looked at the phone the scratch was gone. I asked Sean how this was possible and how would the repairt company know what to fix if it wasn't included in the service order. Sean told me I was lucky to have the scratch fixed and he doesn't know how they knew what to fix but to see if it works before I complain. I was completely fusterated but the phone worked (of course it did as it only froze sometimes and during my pickup was not one of those times)

    Surprise, suprise a few days later the phone began to freeze again. This is now the 4th time I needed to bring it in for service. I was back at Best BUy three weeks later for the same exact issue..,..ugh!

    I went through my whole history with the young lady helping me this time. She was pleasant, told it was not a problem she would send it out for repair. I explained last time the issue was not included in the service order, she explained it needs to be issued or they could not fix it!

    She filled out the service order request, set me up with the same horrible loaner phone and I was ready to go, by the time she finished me up the store had been closed for 15 minutes. I got in my car and it hit me the paperwork said my phone would be ready on Tuesday. It was Saturday night (I had lost track of dates as I had just returned from February vacation) or I would have caught it in the store. There was no way they were sending my phone out for repair after closing Saturday night and have MY phone back to me by Tuesday unless they were Rapid Exchaging the phone for me.

    I made it a point to be at the store when they opened on Sunday, as I did not want my phone shipped out for Rapid Exchange....I had explained that to the customer service rep helping me and she acted as though she was processesing the order just they way I wanted it. When I returned to the store on Sunday morning at 10, there were already two other customers waiting for mobile assistance. I wanted 40 minutes to be helped. I explained the issue to the gentleman who was helping me and he said it had to be processed for rapid exchange but it should still be in the building. He asked me to give him a few minutes to investigate and he headed towards the geek squad area. I waited for another 15 minutes until I headed over to the geek squad to see what was going on. I had been in the store for over an hour at this point on top of the fact that I spent almost an hour the night before.

    The person helping me explained the phone was here but he was working with Alex the Geek Squad Manager and it appears as though there is no way to cancel the rapid exchange. They were literally holding my phone in their hand telling me they had to send it out for rapid exchange. I asked what if I grabbed my son's phone in a rush last night and realized my mistake and headed right back to the store, they wouldn't be able to NOT send the wrong phone in....surely there must be a way to cancel a pending service or rapid exchange request.

    Alex insisted there was not and then went on to tell me that Droids can no longer be fixed so the only option for me was a rapid exchange. I explained to him, that was not the insurance that was sold to me and that I am not asking for a new phone but if my phone could not be fixed a new phone should be issued as that was the insurance sold to me.

    Alex told me Best Buy does not issue new phones or credits for new phones although it is at the discretion of the manager of each store their store has a policy to only issue rappid exchanges as they need to take into account their store bottom line.

    I called 1800BESTBUY and spoke to Margaret, she informed the store certainly can issue a new phone (again I am not asking for a new phone just mine to be repaired) and they should be giving me a comparable loaner phoner and while they may not have one in stock, they should call other best buys and arrange for one for me.

    After speaking to the 800 number I asked Alex to get me the store manager. Alex told me I could speak to the store manager but it would not change anything. I asked to speak to the store manager anyway. After dealing with Alex, stepping away to call the 800 # and waiting for the store manager I was now going on almost 2 hours in the store. Finally the manager came over, he introduced himself to me by saying, I'm the manager, I understand you asked to speak to me but I need to tell you the information Alex gave you was correct. We will not be issuing any credits for new phones and you should have read the fine print in the insurance manual (the manual they give you after you purchase it) as Best Buy reserves the right to make changes to your policy. I asked him how this is possible, could you imagine if your automobile insurance did this and you thought you had a certain type of coverage and they changed it only to find out after an accident. I let him finish his speil and then said to him, you are the store manager? He said yes, and I said do you realize I asked to speak with you and instead of you coming over here and asking how you can help you didn't let me say one thing and you went on a rant about what you anticipated me to say to you. What I wanted to speak to him about was the fact that they had my phonne in their hand and were refusing to give it back to me as it had to sent since an employee started a serivce order and that employee made a mistake in inputting that service order and I was know expected to suffer the consquences of that mistake.

    Once I got that off my chest, I explained my disaapointment in his rant adn asked how to get in touch with his supervisor as I was sure he was not the CEO of Best Buy, Mike the manager said nothing to me as he walked away. I stood their not knowing if he was coming back or what the deal was.

    Next I was approached by Frank, who said I know you have already spoken to several employees. I interruppted him and asked who he was, he informed he was the manager. The manager?? I was told Mike was the manager, Frank said no I am the manager, Mike is one of the assistants.

    I took out my phone, and I told Frank I was going to record the conversation because since last night I had know dealt with 5 different employees, all of who are telling me something different. Frank got aggitated with me and walked away saying I will not speak to you if you are recording me. I asked him why the double standard. Why when I call the Best Buy 800# do I recieve a recording telling me the conversation may be recorded for training or quality assurance purposes and I wanted the same rights to quality assurance. He literally wouldn't speak to me and stomped away. I saw him on the other side of the geek squad counter and he headed back my way after getting off the phone with someone. He came to say I will permit you to record me but I will not get into a debate with you, I will only state the facts. I thanked him and informed him, in NY you do not need the other parties permission to record a conversation and that I only wanted the facts anyway.

    He started to explain the changes to the Best Buy Mobile Insurance and I interupted him saying I have already comprehended that at this point I want to know why I can not have MY phone back as it was on their counter in front of my eyes.

    Frank brought Alex back into the conversation and Alex explained the only way to give it back to me was to bring it to the escalation department, have them cancel the order and then return it to me. Alex said to Frank it is a pain to do this though. Sorry it is a pain for you but not for nothing a Best Buy employee inputed my service order wrong and I did not create this mess.

    They informed the computer was not allowing for the driod to go in for repair, only rapid exhange. I said to both Frank and Alex could it be the computer won't allow for two tickets open on the same phone at the same time. Both did not think so. I was forced to leave my phone there while the escalation department canceled the Rapid Exchange.

    Guess what.....once the rapid exchange canceled out, the phone was allowed to go in for repair.

    What I did learn, is the first time I brought it in for repair and the sales rep took it upon himself to update it and reset it, does not count as a service. Wish I would have known then. Had it counted I would be eligible for a new phone as this is the 4th attempt to fix the same problem.

    Additionally, the new insurance only allows for rapid exchanges so how could anyone every take advantage of the phone credit when the credit is only issued if a specific device has 4 failed attempts at fixing. Now everytime a phone breaks, you get a new device, never getting to the 4 failed attempts on a single device.

    I am filing a complaint with the Better Business Bureu and Small Claims Court in my county. Additionally, it is time Best Buy Insurance customers band together and file insurance fraud class action law suit. No other types of insurance would get away with changing your policy and not letting you know!

    ryty44 3/4/12 10:30AM
  • I purchased a Westinghouse 55' TV on February 29, 2012, soundbar and the HDMI cables. Total of $1,102.00. We could not get the soundbar to work,and a green line running down the side of the TV, so we called Best Buy to send someone out to hookup or if something is wrong with the Tv, WE HAD TO PAY 149.00 OVER THE PHONE AND GUESS WHAT THEY WON'T COME OUT UNTIL ONE WEEK LATER, WHAT IS THAT, IF I PAY YOU FOR A SERVICE UP FRONT YOU SHOULD DO THE SERVICE THAT DAY OR THE NEXT OTHERWISE DONT ASK FOR MONEY UP FRONT.

    moe1278201 3/1/12 1:11PM
  • I had purchased the iPhone at Best Buy for the simple fact that they could insure it for $14.99 a month. The Reader's Digest version, they cancelled my service plan with no notice and can not even tell me why. Now my phone needs to be traded in for yet another refurb phone and I am unable to do that until they resolve their own mistake!!! SO FRUSTRATING!!!

    jawz9698 3/1/12 9:58AM
  • Best Buy customer service is an oxymoron. There is no customer service. At the onset I had to track down a salesperson knowledgeable about TV's. The person who helped me told me wasn't knowledgeable but wanted to help out because he saw how many people were waiting. Finally, found a knowledgeable TV sales staff, purchased TV, thought I had declined two year service agreement and set up time for delivery.
    Night before delivery date, I am called telling me BB will be at my place between 9 & 11 a.m. the two hour window.
    Next day I wait and wait and wait. When 11:00 a..m. comes around without BB delivery I call the delivery number that had called me the evening before. Reach a young man who informs me their system is down so he must physically walk to dispatch to find out the issues about the non-delivery. I am put on hold. He returns to inform me that the truck being used for deliveries went out of service that morning. I ask why wasn't a call placed to inform waiting customers and was told they were getting around to it. I didn't have the luxury of extending my wait time nor did I want to even if I did. I told him I would have to see about another day, and when he went to schedule it he told me he couldn't provide a time as I would have to wait until the day before to be given an arbitrary two hour window. Who is the customer here? Me or Best Buy?
    Told the young man to take me off the delivery list. This call ended at 11:20 a.m. and at about 1:00 p.m. I received a call from BB saying they were at my building. Two hour window extends to four hours.
    Meanwhile, I am at BB returning a TV set I never received, but money cannot be applied to my card because it was in transit. I am expecting BB to call me today informing me that my money has been applied back to my card, but I dare not hold my breath for this to happen without me calling them first.
    Sick, tired and frustrated sums up my sentiments about businesses that walk all over customers especially after they've gotten your money.
    Again, customer service has been and continues to be a hard concept for Best Buy. It's not that difficult either. Follow your written words to customers and that should guide you toward customer service.

    bogle08 2/29/12 12:34PM

  • Hate Best Buy... Got Webroot security with my laptop when I got it.. 2 days ago it was time to renew. I did. I paid, I have a conformation. My security thing keeps popping up it is expired. I called Best Buy waiting to talk to a person.. then they gave me a number to call for the makers of the Webroot program that thought it was something wrong with my computer- and when I told them it wasn't my computer it was their software not kicking in, he said he couldn't do anything for me and before I could say anything he hung up. Then I called back Best Buy and waited to talk again, and when they answered they accidently hung up.. so I had to call back there for the third time and wait to talk -- only to hear that renewals are dealt with through coorporate and offered to give me a number to call there or said I could come in and just buy the program there and they could install it... I ALREADY RENEWED IT and PAID, and I told him that and he was like welllll we can't really do anything then. ARE YOU KIDDING???? Way to go Best Buy... I'm contemplating coming in there tomorrow with my confirmation and my laptop and talking to a Manager until this is handled. I am not REBUYING anything!?! I've already PAID??! If I could I'd cancel the dang renewal I already bought and go to a different store!!! What a JOKE!!!!

    GettinTheRunAround 2/25/12 12:27PM
  • It took 3 phone calls, a trip to the store, and almost 4 months to get my reward zone points from Best Buy. The salesman also informed me there was a special promotion of triple rewards that day. Only when I went to the store to talk to customer service I was informed the saleman made a mistake, the promotion started the next day! After talking to two different customer service reps on the phone over two weeks there were still no points. Finally on the third try they gave me the points. I think this is terrible customer service!

    mbglass 2/25/12 9:50AM
  • Over the past five days I have had a number of very poor experiences with Best Buy. From ordering a dslr camera and having to take it back because after being promised it was an unopened box, it was obvious that is was indeed used. Then there is the matter of your online process. I have signed up to use your online program, then have the username or password not work. The latest tonight was they would not recognize my ss #.
    Bottom line is I can see why there is so much talk about this company going out of business. I know myself me dealings with them have ended.

    Terry L 2/23/12 5:37PM
  • Last year, after the new iphone was announced but had not been shipped, my wife went to Best Buy to compare plans. (My wife and I were both on the same Verizon plan for well over 5 years with Blackberry Storms plus carried her mom on an inexpensive phone). My wife came home with a new iphone (the older model) for her, a new phone for her mom and a Samsung POS for me on the AT&T network. I did not like the phone from day one because it is extremely difficult to even answer an incoming call. My wife said the saleslady told her i would be able to change it at anytime I wanted to with no problem.

    My wife and I both went back to Best Buy and expressed my concern. The lady she had spoken to said it was because the phone was not a true smart phone like I was used to and it would take a while for me to get used to it. (There was still a waiting list for the new iphones). We asked again if there would be a problem for me to change the phone in a couple months. The lady told both of us there would not be any problems changing phones.
    We visited Best Buy this past Sunday and spoke to a salesguy there. He said we have to pay almost double for me to get the iphone since we were already in a contract.

    I feel my wife and I were mislead by the saleslady. I feel she may have been looking to meet her sales numbers and watching out for her own self interests by not providing us with all the details so we could make an informed purchase decision.

    Dave 2/21/12 11:00AM
  • I have ordered the dishwasher with installation package. The installation technician told me that the installation kit was missing and that I could get from him for $61 and get reimbursed from Best Buy. He gave a receipt and told me that I would get the refund by showing it to Best Buy. I went to Best Buy and showed the receipt but got the no answer. The store manager (Kerry Saccone) told me that Best Buy had nothing with the installation technician and could not honor his word. I was puzzled at her words. Best Buy sent the installation technicians to my home. I have no relationship with them. I let them into my home because I trusted Best Buy. I trusted their words because I trusted Best Buy. If Best Buy won't be responsible for the installation guys, who will? How can the customers feel comfortable and secure if Best Buy are not responsible for the people BB sends.
    Here is the issue: The technician may have lied to seduce me buying the kit. (He has charged me $61 but I have found later that the kit is less than $30 in Best Buy.). He did it in the name of Best Buy. On the other hand, the BB store manager insisted that BB had nothing to do with the installation although I ordered the installation package at the store. She did not have the basic sense and understanding of customers. She did not have any basic business logic. If indeed, an installation kit should be purchased separately, the original salesperson should tell the customers. It is the business for BB and also prevent the customers from being cheated.
    Obviously, Best Buy will go to the same path as TOPS, Circuit City if BB can not address those problems. I may have been cheated for $61 but BB's blood has been sucked.
    I strongly believe that BB should reimburse me the charge of installation kit.
    I hope that I am the only customer who has such feeling.

    East Brunswick 2/21/12 8:39AM
  • they are terrible-all they know how to do is SELL-zero customer service-people are arrogant.

    Yes 2/20/12 7:21PM
  • For the first time last week i purchased a game for the WII. I was charged 40.00 for a used game and i was not pleased with the product and wanted to exchange it. I went to Game Stop and they said the product i purchased was over 2 years old and never should have paid 40.00 for it used. So i went back to Best buy to speak to them about it. They would not 1. fix there error on the over charge and two would only give me 5.00 for a trade in. Very disappointed that they overcharged me and would not fix their error. If this happens on a game what will happen if you purchase a large item? Customer service is terrible, they do not stand behind fixing their errors and i will never purchase a product from them again.

    Unstatisfied 2/19/12 6:19AM
  • I made the mistake of buying a laptop from Bestbuy. The hardware is fine, but the emails I keep getting stating that my Trend Micro anti-virus subscription has expired is really annoying. No option given to opt out of further emails is given. When I sent an email to Bestbuy customer no service I was told I need to call an 800 number ask for software service and ask not to receive any more notices. I have used Trend Micro in the past and was not happy with the software. Bestbuy gave me a 6 month subscription when I bought the laptop that I did not want and never installed. Why should I have to jump through hoops to stop spam from Bestbuy?

    deviatepenguin 2/17/12 9:21AM
  • On 1/21/2012, I purchased and paid for a Panasonic TC-p60GT30 and other items to go with it at the Broomfield Co. store. Aeron (sp?) was the sales associate who wrote the order. It was to be delivered, and set up by the Geek Squad on 2/3/12 prior to the Superbowl. On 2/3/12, all I received delivered to my door was a surge protector. Aeron had written the order up wrong. After a trip to the store, collecting my concession money for the error, was guaranteed by Aeron that I would receive it on 2/15/12. In fact he took me back to the store room, and showed me that there were 3 TC-P60GT30 tvs in stock. One of which was mine. On 2/15/12, the new delivery date, the Geek Squad called me at 9:30am. They asked if I had the tv. I said no, and that they were to pick it up at the store. Geek squad was to arrive at my house between 8 - 12. At 1:00pm I called the Geek Squad, and they told that they had been to the store, and that my tv had been sold, and that there were others of that model in the state of Colorado. I called the store manager, who was unaware of what was going on. He said he would check into it and call me back. After waiting for more than an hour for his call back, I drove to the store. I got the run around by 2 or 3 of the managers in the store. They finally agreed to give me a smaller tv, TC-P55VT30, with a couple of other minor thing thrown in. Supposedly, someone from Best Buy (I'm sure it won't be Aeron) to set up a supposed delivery date next week.

    Sooooo, here I sit with a $3,000 surge protector delivered to me on the original delivery date of 2/3/12.

    Needless to say, I am more than a little upset'

    JRobin294 2/16/12 9:37PM
  • The Geek Squad "black tie" repair service on appliances should be called "black noose" repair service. The incompetency level displayed across the board by their customer service reps, dispatch, and repair techs is astounding! There is no reason to purchase an extended warranty from Best Buy, because the Geek Squad will only give you customer disservice.

    Anonymous 2/15/12 2:14PM
  • I have been waiting 5 days to get a call back regarding a refund, for work done wrong by the GEEK squad.
    I can't use my computer, thanks to the inept job.
    Thank the lord I didn't buy the TV I had planned on, whew, dodged that bullet.

    driessm@aol.com

    Francine

    driessm@aol.com 2/11/12 8:23AM
  • If you want a computer that will last DO NOT get one from BEST BUY. Almost 1 year and few months ago my brother and I both bought laptops from best buy. My brother bough a Dell and I bought an HP netbook. Our computer worked well for the most part for just about a year from the date of purchase my brother's computer crashed. We immediately took it back to Bestbuy where we found out his geek squad protect had run out just a few weeks ago; the geek squad suckered my mom into buying the tech support. the geek squad agent told mom she could use the plan for up to 3 computers; she could allow her friends to use the plan as well as long as only three computer in total used the plan. They gave her card for the plan but told her all someone would need to do to use her plan was to provide her phone number to geek squad.MY brother's computer was fixed; we go home and he decided to charge his computer; the charge would not fit into the computer. We looked closely at it and realized that this was not his charger. My mom made a second trip to best buy to get the charger; she talked to the store who apologized. After she got home and gave my brother the charger IT WAS STILL NOT HIS CHARGER. I then took the charger back to best buy for a second trip. The geek squad agent then looked into a bin full of chargers and found one that at least said dell on it; he said the problem was my brothers charger stopped working while it was at their store so they decided to use a different charger. Sure it stopped all of the sudden at best buy; sounds believable right? I explained to the agent we have now made a total of 4 trips to their store in the last week to get the computer fixed; the agent apologized and offered the charger they used on my brother's computer. I took it home and my brother; he used it for about 2-3 weeks when one day the charger would no longer stay in place; when we looked at the hole we realized that a piece inside was broken off that should have held the charger. We took the computer to a family friend who works on computer who told us that this charger they gave us broke the computer. We then went back to best buy; they passively told us there was nothing they could do. We could pay $80and they would send it away to be fixed; they also stated they could not guarantee it would be fixed. So is thistle end of my bad best buy experience? Oh no we have not even got to my computer. About 13 mos after my computer purchased my computer started having problems shutting off and turning on. I took it to best but and had them look at it; they told me they could find nothing wrong so they guessed i should reinstall windows 7. Sounds like the really know what they are doing. I then took my computer to a family fried to get their opinion; he said there was nothing wrong with window 7. He put some anti malware on it and it worked well for awhile and then about 1 months later started having the same problems. I ten decided to take my computer to a different best buy hoping I would have a better experience. I explained to geek squad I had geek squad protect and ted support; they asked me for the card. I told then i do not have the card; my brother has it and he was at school in sc. they told me they can not allow me to use this unless the card is present; I told them this is not what we were told when we bought it; the guy just kept repeat he can't do anteing over and over. I then began to express my frustration; finally a manager heard me. She repeat the same thing; I again relayed the card is on sc and I am here in va. The manager then said well I did not know it was not in the same state; we can let you use it. They ran their test and told me my hard drive was bad. they would need to send my computer away for 2-3 wks. I had just started my spring semester at college; i explained my situation and she said they are very busy right now because there is a viruses that has infected a lot of computer. So here I am 3 days before classes and no computer; I wisened up and decided to buy a mac from apple. Their customer service is awesome and all their repairs are done on sight. Three weeks from the day I left my HP at best buy I called to see if my computer is finally done; they told me they call me 7 days ago; i did not get a call. she then asked me to bring in the window recovery disk; i told her i did to have them. she said well your computer is not work until out do; i asked why i was not told that i the first place. she could not tell me. i looked through my stuff and realized i did not get any; i called bust buy again and talked to a manager who explained recovery disk do not come in the package they must be order; again relayed my frustration i was not told; he gave me the tel number for hp; i called them i and they asked me for serial number and product number; the idiot manager neglected to tell me i would need them. the hp rep told me that best but is known for not providing correct number and i would probably have to go to best but myself to get number. I have since decided to collect my HP and order the recover cd to ty to install them myself. BEST BUY HAS CAUSED ME SOOOO MUCH FRUSTRATION AND HEADACHE AND WOULD RATHER TAKE THE COMPUTER AS A LOSS THEN TO SET FOOT IN ANOTHER BEST BUY. I FEEL SORRY FOR THEIR NEXT VICTIM.

    sjs6 2/10/12 7:38PM
  • I am absolutely repulsed with the service that I received at the Best Buy Mobile on yesterday... I originally purchased a phone a few weeks ago. The sales guy talked me into purchasing the insurance. The phone screen cracked right before I was going to return the phone and cancel the contract. When I went in to the store (on a Sunday), I was told that I could use my plan to replace the phone and then I could return it.... They were out of the phone that day, so he told me to come back in 3 days... I came back on a Thursday afternoon, and the salesperson RETURNED MY PHONE, AND TOLD ME THAT HE HAD CANCELLED MY CONTRACT.... NO PROBLEM... HE EVEN GAVE ME A COPY OF THE RECEIPT... 20 MINUTES LATER, HIS MANAGER CALLS ME, AND TOLD ME THAT SHE VOIDED THE TRANSACTION, AFTER I LEFT, AND THAT I HAD TO COME BACK TO PICK UP THE PHONE... WHAT? I AM SO UPSET... BEST BUY NEEDS TO SWALLOW THAT LOSS, AND TRAIN THEIR EMPLOYEES BETTER.... THE MANAGER WAS SITTING THERE AS HE PROCESSED THE WHOLE TRANSACTION. BUT, SHE EXPECTS ME TO COME BACK TO THE STORE TO PICK UP THE PHONE ON A CONTRACT THAT I HAD BEEN TOLD WAS CANCELLED.... I CANNOT BELIEVE SHE VOIDED THE TRANSACTION AFTER I LEFT THE STORE... THAT IS BAD BUSINESS... NOW THEY WANT ME TO PAY $325.00 TO CANCEL A CONTRACT WITH AT&T. DO NOT DO BUSINESS WITH BEST BUY!!!!!!!!!!!!! THEY ARE CLEARLY UNDERTRAINED....

    babydoll78 2/10/12 2:38PM
  • Best Buy has the worse customer service I've ever experienced at the Valencia, Ca location. The general Manager, Michael Kulgar has no idea how to provide customer service. He was extremely rude and insensitive to our needs as a longtime Best buy customer. We used best Buy for our personal and business products. Never again will we ever step foot in another Best Buy. We purchased a Toshiba TV in January and it stopped working only after 31 days. Best Buy refused to exchange or return the TV. The best customer service he could offer was to ship it out for repair and leave us without a television for 4 weeks. The service technicians did not even attempt to troubleshoot the issue.
    Prior to purchasing the television we purchased a refrigerator from Best Buy. Te refrigerator stopped working after 2 days. We had a refrigerator full of food that perished and we had a party planned for the following day. The Best Buy management told me it would be a week before they could replace the refrigerator. Not only did it take them 9 dazys to replace the refrigerator, they offered no apologies for the perished food we purchased for a party hosting over 100 people. The management personnel should be sent back to training and more closely managed from the Area Managers.

    Disappointed 2/8/12 11:08AM
  • I have spent over an hour and a half today trying to get into my account. I am quite ill and do no have the energy to go through this. Yet all I get is the run around from Best Buy. They sent new passwords that did not work. This happened at least three times. I then called in for help. I did this twice. The second time I got a man named George who started asking me lots of questions. I explained that I am quite ill, want to just get into my account and do not have the energy to answer a ton of questions. I asked to be escalated. He refused stating that he does not know if I am ill; that I was uncooperative and will not get me someone.

    I asked him if this is how Best Buy treats ill patients. What I did not tell him is that I am on chemo for breast cancer. He called me a liar and when I said something like "oh crap" he hung up on me. I do not have the energy or ability to fight with customer service people or to spend time trying to get into my account. All I asked for was help as I want to buy an iPad so I have it for my next chemo treatment. I wanted to see if I have any outstanding credit and now I am sitting here exhausted from trying to get help from Best Buy.

    I cannot believe that Best Buy treats its clients this way.

    Breast cancer fighter 2/7/12 2:33PM
  • We will never shop again in Best Buy due to the very poor and insensitive customer service we received from the customer service staff and the manager we spoke with.

    William 2/5/12 8:43AM
  • Were no help at all. Had to go to mfg.for help Bought a tv had problems in less than 2 week.I will not be doing bussiness with Best Buy ever again. Iwill be informing all my friends also. Thanks

    Northwest Medical Supply 2/2/12 10:11AM
  • This is the second issue Ive experienced with Best-Buy. We, as consumers need to realize where we're spending our money. We are continuously making them rich and their continuously non-appreciative of the consumer base they depend upon.
    I took my computer to Best-Buy, Cockrell Hill Rd., Dallas, TX and received the worst customer service then anytime and anywhere before. I can really see why Wal-Mart is the number one retailer in the whole US. When I took my computer into Best-Buy noone told me that I would loose all information and data on the desk top. I'm in a graduate level program and really depended on my computer and material saved to get me through the semester. Low and behold, after picking my computer up from Best-Buy I learned all savings, including Microsoft Word were now gone...gone for good! I worked my ass off this semester only to receive I's in my classes because I could not catch up. All of my papers, Thesis, etc. was now gone. They talked me into purchasing a program offered by Tech Support in excess of $200. Until this day, I still have not received the service that goes along with this package. They are bogus in customer service and this will not stop here. I will pay five-thousand dollars for a lawyer to get my $200 back I paid in Tech Support. If you ever do business with Best-Buy please find another source for your technology needs. They are bogus and the tech's are off the street with no formal education to address consumer needs. Their customer service 1-888-BestBuy is a story in itself. I can see exactly why the reps on the frontline have the skills they have....or lack the skills they should have. I will never do business with them again, and I promise there will be a lawsuit filed! Lorenzo Britt 407-413-1285 ... If you know a good lawyer please give me a call.

    lorenzobritt 1/31/12 5:41PM
  • Tried to return an Iphone case.... missed the return deadline by 7 days after spending $700 with them, then of course tried to contact customer service, was told nothing they can do after being on hold for 15 min...the have seen my last nickle of business...my entire family is forbbiden to use their products or services ever !!!

    pissed 1/31/12 4:44PM
  • i was very displease when i went to the store located in tampa fl on Dale mabry i explain to the young man that i wanted to buy a tv . he was filling out some type of paper work . when he finish he just left and when he return he went to another customer i waited for 45 minuite . i got there at 4:28pm i left at 5:10 and no one waited on me in the tv session then i went to get a ipod the worker just look at me no one came to help. i was prepared to spend over $3000.00 in the store .but i will look else where now for what i want thank you :from T.B.Bellamy (727 638 7303)

    Anonymous 1/30/12 6:52PM
  • We purchased several items on the 0% interest for 12 months and no dont make an early payment they will get you on that one for a late fee.This was two seperate purchases with 2 different promotional payoff dates I paid the first purchase off one month before the promotional expiration date and paid the second purchase off one month before the promotional expiration date so I get my new statement that should be $0.00 balance and there is a balance of over $100.00 for deferred interest when I paid the promotional payoffs before the expiration dates. I have made a few payments in the Lake Charles,La store where the music is toooo loud and the store personel was rude. I cut my card up and will never use or buy anything from Best Buy again.Oh and dont try to use the web site to manage your account I have never been able to set my account up.

    love my cajuns 1/30/12 11:57AM
  • Ordered a LCD tv online rec'd no problem. Tried to order another one Best Buy kept cancelling order stating it was my credit card company, which in fact was not true. Called customer service after trying four-five times to order this tv. I spoke to a rep for 25 minutes and was assured comments would be in the system and the tv i wanted would be on it's way. Checked email no order. Called customer service and there was no information re the new order. Asked to speak to a supervisor, no supervisor available, how convenient. Best Buy customer service is a joke. In between this whole mess after waiting on hold they cut me off.

    RC 1/26/12 11:58PM
  • A very poor purchasing experience at Best buy in Virginia Beach, Virginia! The sales rep was vey personable and recommended we consider a HDTV we had not looked at. We did and purchased it. We asked (a total of three different times during the transaction) if Best Buy would take away our old TV for free, even if we took the new one with. The answer was YES. In fact, the sales rep even pointed out the number to use. Home we went with our new TV. Called Geek Squad to come and get the old TV, they could not since they did not deliver the new one, said call store. Called store, they said sure, but will cost $100. Went to the store and talked with a "sepervisor" who said he was standing right there when our sales rep told us it would cost a $100 if we took TV with us. Best Buy lied to us and tghat is unforgiveable. They have lost another customer.

    ljknvb 1/26/12 8:44AM
  • WOW! Just cancelled my Best Buy account which I've had for many years and am a Premier Silver member. I didn't realize I was being hit with a late fee because I was paying my account early!!! Had the same problem with HSBC Furniture Row so that's what prompted me to double check my Best Buy account. I had just bought $3000 worth of appliances and since they offered interest free financing thought I would use their money instead of mine - which is how I usually use my card. Got an email that a payment was going to be due soon but had already made that payment three weeks ago. They told me they credited that payment to the previous month and I needed to make another payment. Transferred to manager and same story - sorry - nothing we can do. You can't make your payments early. Who has ever heard of such nonsense? Got a credit on the late fee, paid the balance and closed the account. There are too many other retailers out there to put up with that kind of treatment.

    jpinsa 1/25/12 11:51AM
  • Purchased XBOX 360 on Black Friday the 24th of Noveber and wrapped it for Christmas the 25th of December. When opened it was defective and attempted to return it the next week. Best Buy said the 30 day return / warrantee period had expired and it would have to be returned to Microsoft at my customer expense.

    3 dog 1/21/12 6:07PM
  • After the service receuved on TV I will never buy anything from them again. I had a TV for less than 90 days with their extended warranty. It would cut of every few seconds. I took it in 5 days ago and was told they had to send it away to be fixed and it would take at least two weeks. According to their website the TV is still in the store awaiting shipment. Never buy anything from them. If they do not get their service area strighten out Best Buy will close within three years.

    jin 1/19/12 4:17AM
  • Ordered something online the day after Christmas because the PS3 accessories were on sale (with free shipping too). Received the wrong item in the mail, had to call several times to get them to straighten it out and reship the correct item. It has now been 2 weeks and I still haven't gotten my package. Best Buy and UPS have been directing me to each other for help and neither company has been helpful. I also was not allowed to make an exchange in stores even though the item I got in the mail costs about 3-4 times as much as the item I ordered/wanted.

    Anonymous 1/16/12 4:20PM
  • I submitted my computer on 12/31/11 for a clean up and picked up my computer on 1/7/2012 I was browsing my web history and found that on Jan. 2, 3, 4 while my computer was in the hands of the Geek squad I had several pornographic searches on my computer.. talk about taking a hands on approach with cleaning up my computer. Just wrong.

    cat 1/16/12 9:40AM
  • On December 13th 2011 we had ordered several items from BestBuy.com for a combined birthday-Christmas gift. A week, or so
    after placing the order we received an email from Best Buy explaining that some of the items we had ordered are on "back order"
    and will be shipped in about two weeks. Please keep in mind that when we ordered this there were many, many "out of stock"
    items on the website. and, that every item that was selected for our order was "available and ready for shipping" according to the website.
    This was very upsetting news, but we understood that things happen and that we would just have to wait. Yesterday - Thursday, January 12, 2012
    - we received another email from Best Buy. Informing us that one of the items we ordered is "no longer available" and that our order
    has been "canceled" by Best Buy. After getting this email we immediately contacted customer service, they informed us that there is nothing they can do since the item is no longer available, so we contacted the manufacturer of the product and was informed that the items are still being made and being sold worldwide. We checked again with Best Buy and they could not answer why if they still were dealing with the manufacturer, why they could not make the item available. We had to spend a gift less Christmas and a gift less birthday thanks to Best Buy.

    Nelson S. 1/13/12 11:54AM
  • I bought a Samsung Dishwasher from Best Buy and it turned out to be a disaster. The prices the sales person quoted kept on going up -first for the power cable $30.00 then for special installation $ 40.00. We talked to the Manager who was extremely rude and tried to justify the extra charges. We then decided to cancel the order and got rid of the dishwasher by paying $ 30.00 for the return pick up. We then bought a GE dishwasher from Home Depot at a discount price without the extras. The experience at Best Buy turned out to be that of Worst Buy.

    Vinny 1/13/12 11:37AM
  • Best Buy in Brooklyn Center, MN. The first time that I visited, because I needed a new digital camera for my annual medical mission in Nepal Himalayas. (My current camera had just broken.) Decided to see what Best Buy was about. I spotted about 4-5 cameras that I was interested in. A clerk was nearby, helping a customer. I patiently waited for 45 minutes, for someone to acknowledge me and ask if I needed help. I finally approached the "buzy" clerk and asked my first question about a camera. He gave me a very short answer and went back to the customer that was taking all his time. I would have liked some assistance, or for him to call another clerk to help me, if he couldn't. I got tired. My high heels were hurting my feet for standing at the cameras for so long. Maybe, he assumed that a Black woman (who also happened to be a doctor) was not worth his time and would not buy anything. I got tired and left. Went to another store, the next day and bought a digital camera. That was two years ago. Never went back until yesterday. And, only because I was given a gift card to Best Buy for Christmas. Used it on a printer cartridge for my clinic business. But, I will probably not return due to the snubbing experience at my first visit. I can see why they are losing business and customer service is one of the reasons.

    Dr. C 1/11/12 6:45PM
  • I spent $300 on an xbox 360 and it was not running properly and I went to exchange it and they would not help me at all. This is the 2nd big purchase from them and the 2nd big problem. I will never buy anything from this company again. I will never be treated the way the custumer service at this Wesly Chaple Florida store Treated me. I can see they dont care about customer service with 293 complaints and 32 compliments.If I were you I would find a diffrent company to buy from.

    Tawnya 1/11/12 3:47PM
  • I bought a Universal Sony remote which promised to be simple to use and replace 8 different remotes. Tried diligently to get at least one remote to work with no luck. Took the product along with all my remotes back to the store. Instructions said you could download the remote information to the Universal remote. Upon going back to the store, the clerk opened the manual page to the section on how to do this, like I was a total idot. Did not offer to go through the steps. In anger and frustration, I immediately went to the return counter and returned the item ( which had been opened and obviously not ready for resale. Your loss. Unsaleable item and a very upset customer. Good going PR!

    roger 1/10/12 5:58PM
  • I was pressured into buying a buy back plan, not being told it was contingent on Sprint policy (that had changed by the time I tried to implement the plan) so when I went into the store, with my receipt in hand after 6 months of waiting i was told sorry, you were right when we sold it to you, it is too good to be true and well we have your money now and we're not going to give it back. That is how it was left. The manager didn't even have the decency to come back and tell me himself choosing instead to send out a floor clerk. The purchase was at the Manhattan 86th street location and the attempted return at the Manhattan 23rd street location. When i tried to call i was left on hold for over 10 minutes before i hung up. NEVER USE BEST BUY if you can avoid it.

    jbutler121 1/7/12 11:30AM
  • I wish I had read a few Best Buy reviews (Geek Squad) before purchasing my all-in-one computer.

    The said it would be 2-3 weeks to fix (all good) however, it has been 6 weeks now because they lost the power supply and recovery disks I provided and have done NOTHING to date. I have been advised they have ordered a new power cord, and should get to "looking" at the issue shortly. Last word; when you say you'll call back, DO SO!

    I sure hope they don't expect me to pay for this!!!!

    Anonymous 1/6/12 6:56PM
  • Spent half hour between Customer service, then transferred to Reward Zone customer service to get question answered about Silver Reward promo email.
    No one could answer if select merchandise I wanted to buy belonged to Dept 10, Classes 390, 417, 419, 443, and 460. While on hold for Reward Zone rep to come back on line, I ended up getting disconnected.
    What a PIA.

    Anonymous 1/5/12 10:55AM
  • I just read an article in a magazine I will keep anonymous that stated that Best Buy is ranked one of the worst corporations for customer service and that they are on there way out like Circuit City.

    Big A 1/5/12 8:12AM
  • Lie too make the sale and then nothing but issues after they have your money

    Anonymous 1/4/12 2:05PM
  • Bought an HP external DVD/CD drive that their salesperson insisted would run on my computer -- stating that I could upgrade (for free, natch) my laptop's Windows XP/SP3 to SP4. Surprise! Microsoft is never, ever, ever making SP4 available to XP. When I tried to return the DVD/CD drive -- with a receipt -- Best Buy insisted I had to fork over my driver's license to be scanned into their system. Yeah, right! Best Buy dupes me into buying a product I can't possibly use, and then insists I have to surrender my private information before they'll give me my money back for something they suckered me into buying in the first place. I talked to the store manager, and then 3 "Customer Relations" operators and got the same song-and-dance. In fairness, after the first 2 hung up on me, the 3rd was nice and heard me out. But she tried to convince me that Best Buy would NEVER misuse my personal data -- and was shocked that I would suggest the corporation couldn't be trusted! AVOID!

    Anonymous 1/3/12 3:19PM
  • I will never shop again at best buy! After a month of indecisiveness regarding the best laptop purchase for my daughter, i made 2 returns of laptops that i had purchased. one of the laptops had not been opened and the second I had for 2 days. Upon returning the second laptop WITH my receipt, i was told that I would not be allowed to make and returns or exchanges for 90 days, due to excessive returns. When I contacted customer service regarding a final return item, I was told i was stuck with the product and would not be allowed to return it. It was suggested that i sell the item to a friend or on EBay, but that best buy would not refund my money even though I had a receipt. I cannot believe that Best Buy is extorting money from consumers with this phantom policy. Customer service could not even tell me what the excessive return limit is! I will never shop best buy again, their customer service sucks!

    chaklate1 1/2/12 11:59PM
  • I ordered a laptop for my parents for Christmas on 12/16 and was assured delivery by 12/24.

    Got an email on the 24th! that it is backordered.

    On 12/29 called customer service, got hung-up on, then found a nice customer service rep who could not find a resolution for the problem.

    I asked to speak to a supervisor,... have waited for two days, no call. No one seems interested in working out the problem.

    Very disappointing!

    sc 12/31/11 2:39PM
  • I would never again purchase another HP computer, or anything from Best Buy. They rate at the bottom of the scale for customer satisfaction. They sold us a defective Kaspersky Anti-Virus Program that wrecked our 2 year old HP Pavilion desktop, and they just told us that there's nothing they can do for us.Their Geek Squad doesn't know what they are doing. They attempted to "fix" my computer remotely 3-4 times, unsuccessfully, and it crashed.
    I would not recommend Best Buy, the Geek Squad, or HP to anyone.

    Admyers 12/30/11 6:38PM
  • I ordered a Roxio Game Capture Card on December 5th 2011. I keep checking email and trying to call but i dont get anything. I do not even get to talk to someone when i call. My emails just say processing. I needed this gift for Christmas!

    Screen N@me 12/29/11 10:09PM
  • I placed an order for a laptop on 12/11/2011 and got an email that it's back ordered. On 12/16 got an email that your order will be cancelled. When I called BestBuy they put me on hold for 15 minutes and was then asked to submit a request online on bestbuy.com a was given a reference#. I haven't heard from BestBuy since then. When I call them I am told that you can cancel your order or wait until they get shipment from the manufacturer.
    Not only they screwed up on the order and delivery, they also have lot of attitude. I am done shopping with BestBuy and not going back.

    Anonymous 12/29/11 4:23PM
  • i called to check availability of one item. all asociates are busy (OK, Holiday season), i pick a nice option to be transferred to other stores. waited about 20 more minutes. the odd thing is several times somebody picked my call and immediately after hung up so i was back to the music- waiting line.
    i am familiar enought with such phone system and practice. in the end it is not a compliment to any customer, cheap way to get rid of one more call.
    i dont even dare to imagine the quality of a true service need.
    Thank you Micro Center for your service! You certainly won a Best Buy customer.

    Anonymous 12/29/11 11:39AM
  • I have let Best Buy get away with a lot of poor customer service, however this expeirence that im having as I write this comment tops them all. I am dealing with a rep. by the name of Dupricia or at least thats how she sounded her name, been on the phone for over an hour asking to speak to a supervisor and this rep just keeps stalling me. I was trying to be nice an curteous but she just kept on being, poor in customer service,in knowledge and just plain STUPID. She kept contradicting herself with the notes the rep. on my case wrote. Best Buy I don't care how large of a company you may be You SUCK!

    mc2959 12/28/11 7:01PM
  • UGH! I had to call "customer service." They bounced my call twice (I know b/c I work in a call center). There was the awful woman who answered the switchboard and would cut me off. I had a gift card to Best Buy on this occation and will NEVER order again! What's with the slow shipping?

    Michelle 12/28/11 3:50AM
  • Went in to buy an iPad2-3G as a gift. When I finally got a sales rep to come over to answer questions he said that the 3G plan that came with the machine was inadequate. Told him that I would be using Wi-Fi and a portable hotspot on my unlimited wireless cell card, so I did not need any other plan.

    Sales rep spent the next 15 minutes trying to convince me to sign a new contract with Best Buy in order to update my wireless cell card while ignoring my efforts to get back to questions about the iPads. Felt like I was at a used car lot. Ended up walking out and buying online from Apple. Never again!

    Anonymous 12/27/11 7:16PM
  • At a Best Buy Mobile location in Gastonia NC
    Had the worst phone activation experience ever!!!!
    We arrived at 5:10 on our way to a restaurant, so my wife and daughter were already hungry. We made our decision real quick because I knew which phone I wanted walking in. We didn’t leave the store until 7:23, over 2hrs to select and activate a phone.
    Instead of explaining what was happening or going over features of the phone, the associate helping us spent her wait time during the activation laughing and joking with other employees and one off duty employee who talked to her so much during the process that I can tell you every store she visited in the mall and the problems she is having with her boyfriend.

    Mcaseyh 12/27/11 7:35AM
  • i bought a broken 43"samsung tv today boxing day, when AM returning it, the manager Asley of richmond store, told me that they are not accepting broken tv for returns neither for exchange nor refund and forced me to leave until a cop came. Imagine your buying a totally broken TV and they doesnt want to refund nor exchange. This is a rocket store, when I approached customer service on line, they keep on giving me some tel no to call and it take hours to wait and to talk for a non sense customer service. BEWARE OF THIS STORE.... YOUR HARD MONEY WILL FLY AWAY....

    Anonymous 12/26/11 9:34PM
  • Just had a bad experience in a store in Tucson AZ Customer service was terrible and it was the store manager . Cannoit belive a person that is wound so tight can hold a position such as a store manager. my oh my. I asked to leave the store and then told the cops were being called as well. I will be in touch with Best Buy corperate office in the early morning. I am a regular customer that over the last 2 years have dropped about four grand in this store. If I dont get an apology I will not sprnd another dime in that store and recomend to all my friends and family not to trade ther as well. Mad AS Hatties in Tucson......

    orale678 12/26/11 9:07PM
  • Worst store ever they broke my laptop when they were supposed to fix a blue line on my screen when it turns on & now it does not turn on at all ! Now they want to only give me $300 for it . Dont go to these people

    Anonymous 12/26/11 3:21PM
  • Spoke with customer service regarding ordering a computer online for store pick up - on xmas eve. I was very clear that this was a big gift and it was needed for the big day. The representative promised me it would be there as there were two in stock. Although i ordered the item 3 days prior, it wasn't until xmas eve at 12:00pm that i received an email informing me that they had none left and no other stores had them available. This is totally unacceptable and will made someone very disappointed on xmas day!!! Thanks for nothing!!!

    annoyed dub55 12/24/11 10:22AM
  • What a worthless store, can’t believe they are still in business. If you have the ability to buy anything you possibly can anywhere else I would do it! I have never had a good experience and was forced back this time as my father wanted a television that was being sold only a few place but the “best buy” was at Best Buy. So despite my knowing better went back. I purchased the television and after we were almost done with the purchase was told the one I was buying was the display but they could have a new one for me to pick up in the morning. So I came back in the morning, and now T.V. They said it would be there on Sunday. I went back Sunday. No T.V. No explanation, no one there who had any idea why. Said it would be there on Tuesday, we returned to the store on Thursday just in case, and well yes…no T.V. still! I mean you have to be kidding me. I have already paid for the merchandise I just can’t get my hands on it to take home. I finally got home and decided to call the store manager! Who was more than WORTHLESS! Never able to get anything accomplished and it was apparently his first time using the telephone as every time he tried to call another store he hung up on me. I seriously can’t believe this company is still in operation. Christmas is now in 2 days and no idea how I will have the television for my father. Why, why did I go to Best Buy? It would have been worth twice the price to buy it somewhere else! NEVER AGAIN!

    Disappointed 12/24/11 9:25AM
  • In this time where the country is financially strapped a little politeness would go a long way. The representatives at best buy are the worst rude, short and down right ignorant. They hung up on me 3 times and 1 time they just took the phone off the hook and let me listen to them talk in the background shameful. I will never step another foot in Best Buy!

    Anonymous 12/22/11 6:11PM
  • Best buy does not care about any of it's customers!! I ordered a laptop online and it clearly stated it was instock and they just now say my order is cancelled. Can you say bait and switch or cancel??? This is why so many americans a fed up with coporations. The CEO from best buy will probably get fired but take home a 100 million severence package. I will never shop best buy again!!

    Anonymous 12/22/11 12:36PM
  • Boycott Best Buy like I did and you won't ever have to deal with their dishonesty again. I stopped shopping their 10 years ago and have purchased TV's, computers, washers and dryers, etc with no problems and at comparable prices. They are dishonest about their policies, warranties and stock/inventory just to get you to buy their products.

    anonymous 12/22/11 8:00AM
  • i am a senior citizen in the st.louis, mo. area and have bought numerous tv's, computers,cameras, etc. over the years. a year ago i bought a new dvd player. the clerk advised i get some cables to hook up the dvd player. They were not needed, i set them aside and truthfully forgot about them. Several months later i came across them with the receipt and tried to return them. They refused to take them back although they were never opened out of the package, they said the policy states merchandise was stale. I talked to managers, store superintendants, as high as i could go....they all refused. I will never buy anything from best buy until they take these cables , that were not needed, yet was told by clerk we had to have them, back.

    Anonymous 12/21/11 2:28PM
  • In early December we went to Bestbuy.com and looked at Samsung TV's, called their toll free number, and was helped and guided to a selection by an extremely helpful and knowledgeable woman. We were extremely excited that we were getting not only an 46" HD TV, but also one that was smart and would allow us to access on screen our email and all Websites that we generally use. We went to our local Rockville, MD, store and met Randy & Neil who listened to our needs and guided us on purchases that would make our TV viewing and home theater even better for us. They also confirmed that we would get Internet service on the TV. Over the next two weeks, I read reviews and questions arose but I was unable to get through to the store, so I contacted Bestbuy.com by phone. Everything was downhill from there. I would speak to one Representative and be told that I did not need what the review I read had indicated that I would. Then I would talk to another person who would say I would need it. I was on the phone for 2 and three hours at a time. One night I was on the phone from 6 in the evening until midnight and the next until 11 pm. I was told I would not be able to use the Internet on the TV I ordered. Each night I was directed to different people and departments and given conflicting information. I was told that I did not need a link stick then I did need it, then I didn't need it. I was told I needed Logitech with Google TV and then told I did not need it because we could not access the Internet via the TV. We were extremely disappointed at the final determination that we would not be able to get into the Internet. We went back to Best Buy in Rockville, and Neil showed us that we definitely could access the Internet and how to do it. Randy and Neil are superior in their technical knowledgeable about all of their products and if they do not have the answer, they will find it. Shame on Bestbuy.com who confused the issues and upset us over that two week period of time. The icing on the cake is that I was called for delivery of the TV and explained that the TV stand would not be delivered until just after Christmas. The delivery person said to call them back as soon as I received the stand. Somehow, the paper I wrote the call back information on went out with the paper to be recycled. I again called Bestbuy.com and a representative on the night of Dec. 20 could not find the company and just gave me Rockville's number to call. I told him it was a 703 number. The next day I called .com again and spoke to a Supervisor who could not find any number or locate the TV. Luckily, my husband found a 703 number on his cell phone, and it proved to be the one. Shame, Shame on .com. I will say, that I did deal with a few supervisors on .com who tried to make it right by giving us a gift card and the link but was told that the link would only allow us to connect the tv to our router and connect to only the Sites (Apps) that were in the TV set up. Hours of wasted time and upset that we did not deserve. Everyone I spoke was extremely courteous on .com, and some tried to direct me to people who could help and stayed with me until I reached them, but in the end they were given the wrong information, also by their own Tech's, etc. Best Buy is a great company, and I love their prices and patience, but .com needs to have people who are informed when giving out information.

    Janeejr 12/21/11 8:08AM
  • HI, I'v been dealing with the online customer service dep. for hours yesterday and today I'm crying very upset and cant take much more of this. I ordered a tv online order number
    BBY01-433102031977 I ordered a
    Panasonic-42" Class / LED / 1080p / 60Hz / Smart HDTV-TC-L42E3, on december 10th an sale for 599.99, on monday the 19th the wrong tv got deleivered a panasonic lcd i sent it back with the delivery people and called customer services talked to 3 people one a manager who offred to credit my account 75 dollars for the mess up and re order the right tv, I was unable to because it wouldnt fit in my car he said allow 7 to 10 days for delievery. I call back the next day as a friend said he could pick it up with me, but i get told the next day my account wasnt credited and the whole order was canceled and i can re buy it for the full price 840.00 and i cant get the sale price because its not on sale anymore so after spending almost all day on the phone with custemer service human relations with everyone telling me there was nothing they could do im very upset ready to say i will never buy anything from best buy again.

    bela 12/20/11 3:01PM
  • i find it very difficult to reach a person at any level past a store manager everything is kept at local level or on automated machines who is bryan dunn the ceo of best buy and why does he answer the customer service line by saying he wants us to get the best servive?

    Anonymous 12/20/11 1:11PM
  • i find it very difficult to reach a person at any level past a store manager everything is kept at local level or on automated machines who is bryan dunn the ceo of best buy and why does he answer the customer service line by saying he wants us to get the best servive?

    Anonymous 12/20/11 1:11PM
  • Horrible Customer Service, Please Order elsewhere if you can. I would not, repeat NOT shop here again! I ordered a camera for my daughter, and 2 weeks later after calling several times I got an email saying it is on backorder. I got hung up on twice by Customer Service Agents after waiting 20 minutes to talk to someone live! Frustrating, and Horrible Service! Spend your hard earned money someplace that appreciates it!

    Mel B 12/19/11 11:56AM
  • Ever notice how when you order online with these crooks, the popular models get "sold out" or is on permanent backorder. Then they try to steer you toward the crappy second tier brands. Geez no wonder their company and their stock is tanking !

    Anonymous 12/18/11 1:15PM
  • Horrible customer service from Best Buy. Bought a point and shoot camera online and picked it up from the store on Nov 30. The camera deal online included an 8 x 8 hardbound book from Shutterfly.com
    The credit card bill has been paid but I still had not received the code for the Shutterfly book as of this afternoon. I made over 8 calls between Nov 30 and this afternoon to get the code for my free book. While the reps were nice enough, I got cut off three times and then again yesterday after being on the phone for 30 minutes with them. I threatened today that if I didn't get satisfaction that I would be writing the CEO about my horrible customer service. Finally after the threat I got the code. No one should have to beg for something that was an incentive to buy from Best Buy. Terrible way to treat your customers.

    Gina Fi 12/16/11 9:23PM
  • My husband and I recently purchased a new computer from best buy. Unfortuneately, I began noticing your horribe Christmas advertisements on television. What did Santa ever do to you. The attitude and abuse make me ashamed that I stooped to buying anything from you. Just felt you should know. I'm a Santa/Kris Kringle/St. Nicholas supporter. I hate/detest/am infuriated by advertisements. I will not be purchasing anything new from your establishment until enough time has made me forget (this could be a long time) or a public apology is made. There I feel better.

    Anonymous 12/16/11 5:01PM
  • I had purchased a Samsung LCD about an year ago on boxing day 2010 at a BestBuy store in Ottawa. I had also purchased an extended warranty for 3 years. Its not even been an year and i tried to call bestbuy customer service about my TV as i was having a problem with my resolution. My tv changed its resolution automatically when i connected my PS3, It changed from 1080 to 720. There is no way i amablke tochangethe resolution back so the representative from the customer service departmenttold me i need to call GEEKsquad. It is what they call their tech-support. So i called them and they wantedto charge me $99, just to come to my house and changemy res. I am a student and i dont expect any store to charge customers for their after sales service even tough they have also puchased an extended warranty. I clearly denied paying it and also offered them that i would bring the tv myself to the store and if they could help me there. Theydint even approve of that. Now i am stuck with an amazing LCD with a very bad resolution which cannot be changed untili pay them more money.
    Doesnt make sense for such a warranty.
    I wish i could take off the 1-star that i have rated best buy cuz nor do their staff have manners on the phone with their customers and nor do they have good communication skills as i was transfered 8 to 9times on that one call for such a small issue and still unresolved.
    Very bad after sales service.

    hgulati 12/16/11 12:26PM
  • I ordered a camera from best buy it was supposed to be a xmas for the wifey, when the camera came though I found out it was the wrong one! The camera I ordered was 150$ and the one I got was a 400$ camera! At first I was cool with it, but what if I need to return it, or if it breaks? Or what kind of camera did I really end up getting, a refurbished? a return?

    Castle 12/16/11 11:26AM
  • We bought two Apple computers three weeks ago and I called Best Buy last night as I had some questions. The 1st time I called, I held on for 20 minutes, after I connected with a live person I asked to go directly to a manager. He placed me on hold another 10 minutes at which time the phone disconnected. I called back and held on the phone for 35 minutes only to NEVER get to speak to a live body. I am seriously thinking of returning my $3800.00 purchase and buying direct from Apple. The last people in the world I want to call for SERVICE is BEST BUY CUSTOMER SERVICE!!!!!

    "EX" BEST BUY CUSTOMER 12/16/11 4:57AM
  • If you're thinking of getting the Best Buy Product Exchange Plan - STOP. It's a scam. Best Buy will use any excuse to reject your claim. And at the end of it, you'll have spent as much on the plan as you would have to simply replace the product yourself. Arggggg. And save yourself some time - don't bother with Best Buy's Customer Service help. that is time spent you will NEVER get back!

    IHateBestBuy 12/15/11 12:15PM
  • I see their tactics, get you to buy a package deal then when 1 goes bad give you a below average replacement. Thats what happened when I bought a panasonic veira HD 1080p plasma, and a bluray home theatre system and bought the 2 yr black tie on the sound and 5 yr on the plasma. After a yr the bluray goes to hell and after 2 weeks geek squad junked it out and I get a nice looking player only (no surround sound) and after 3 days it goes bad and I get a repl, after 2 days it goes bad. I bought alot from this outfit, but I do think I'll be going to Costco way better return policy.

    Fredricko 12/14/11 10:29PM
  • Waited over 50 minutes to reach customer service....after being transferred 6 times. They say their canned, "I'm sorry for your inconvenience", but then quickly pass you along to the next person that is also unable to help. Better off ordering on Amazon. Last time dealing with Best Buy!!!

    Frustrated customer 12/14/11 8:25AM
  • I payed for a Geek Squad virus removal at $149.99 online only to be sent the incorrect code and now getting anyone to help me is impossible. I have been on the phone with them and about 13 agents for going on 9 hours!!! This is insane!

    Anonymous 12/13/11 5:51PM
  • at best buy 86 street and lexington, I can never get someone to help me. I've been standing there for 30 minutes and nobody even said "can I help u?" I am so through with this store and I would never ever EVER shop from there ever again. I was gonna buy a printer and laptop but I change my mind. Thanks anyway best buy for making me not wasting my money on your store

    calaca31 12/11/11 9:47AM
  • Worst experience in my life in buying online. I never got replies to my emails. I bought a product and after 10 days I got a message that my product is delayed. No tentative date on even when I will receive the order.

    K 12/9/11 3:22PM
  • Right now, I am infuriated at Best Buy. I bought an iPod Touch for my kid and did not get the promised gift card that was part of the deal. At this moment, I am on my FOURTH call to customer service, listening to the same HORRIBLE HOLD MUSIC to get the $50 gift card. Really? Should I be spending my time this way? Best Buy Customer Service needs to change its name.

    Anonymous 12/8/11 11:20PM
  • Trying to make a return, I was just told we can't change policy, not even a sincere I'm sorry - really irritating. I mean the manager can't even do anything to keep a customer who is ready to leave and never spend any more money in their store? Or maybe she doesnt care about losing a customer - but I have spent a lot of money there over the years, and this isn't the first time I have had trouble - why do I keep going back? Anyway - maybe I've learned.

    trudlebug 12/8/11 7:38PM
  • I write these lines to inform you claim and resolve an incident with your company:
    My name is Bruno Garcia live in the city of Salt Lake City UT, my wife and I saved money to buy a good TV, did a research on which model was best. We conclude that many people recommend LG and Samsung.
    We hope the deals of the Thank given day, in all of them chose their company, I was reward members, and seemed a very serious company and trust. On Monday November 30 I find an LED TV 55 Samsung on offer, and took the opportunity to buy in a store of your company in Salt Lake City, 2100 S and 300 W. Pay with my debit card. Very excited we took was like winning a lottery. My wife was that I wanted to train to her and see her films.
    What a surprise, that after opening and install, the device lit up and saw the picture but no sound, thought it was the cable box and call the company and after a long time did not suggest to call Samsung was a problem of manufacture. Samsung call by phone and did the test it was confirmed that it was a manufacturing problem he is suggested we take where we purchased it.
    We called Best Buy which is very close to my home Jordan Landing West Jordan and explain the problem and take it to this store. What a surprise it could give us no other LED TV because the price we bought it was not the same it was worth now, if we wanted we had to pay the difference. Had not explained by phone that could make the change, talk to or representative of this store and told us the same, but the customer service representative to make the change, asked us the difference of about $ 500.00, I said no, had told us it was just a change. Frustrated we ask that you return the money. My son was very angry and talks to the representativeness and told us different excuses given reason to customer service. That came the manager explained what was going on and fix the issue and gave us instead a LED TV 55 open. .
    Excited again took it home and my wife was happy that everything went well. We started opening the box to assemble the Samsung LED TV 55; the excitement was when missing pieces to assemble the TV base was incomplete. I went to the store to explain what had happened, after half an hour I brought the piece and went home to continue arming the TV at the end was a thrill to watch its work. The excitement did not last long the Samsung LED TV 55 did not work well, lit only and off alone, my thought was swindled me again, I cannot believe it, first incomplete piece and then a TV that does not work.

    We wanted to enjoy the TV with my family and my children and everything has been a nightmare. I have it in the family room does not work. My son called to the store and explained the problem can be told how spoiled selling items to customers this is deception, fraud, embezzlement, told us that if we wanted another TV we had to pay the difference; my son said he grabbed discount Thanksgiving. They said they could not. It gave us the option they would be fixed, but had to know if they had the guarantee of manufacturing. But I say we just do not have purchased 30 days.

    We feel cheated, abused, cheated by a company that is not serious to their customers. Confidence and not have it, it will be difficult to return to his company to buy. Share this feeling to all our friends and people and not recommend to anyone. I break my reward card and packing of TV and I will return and with that money go to another company to buy it. Hope you do not have problem of my money back.

    Gentlemen workers were advised to be sensitive to their customers but they will lose and gain the trust back costs much more than sell equipment failures and without respect to its customers.
    I will send a report to the Department of Consumer about this.
    My name is Bruno García my home ph 801-280-4400 cell 801-916-9089, my address is 7069 S Goldfinch Cir West Jordan UT 84081.

    Bruno Garcia 12/8/11 1:20PM
  • Best Buy Retailer is not a reliable outlet to purchase large kitchen appliances. I paid for a refrigerator & water hook-up which was not
    done at time of delivery as promised & paid for. I called the the Best Buy Retailer who
    stated that they are unable to rectify the problem. I was made to hire a plumber to install the water & ice machine as an added
    cost which was unnecessary since it came with the purchase. Think twice before purchasing
    from Best Buy.

    Bad Buying Experience Best Buy 12/8/11 9:32AM
  • i waited at least a half hr on the phone waiting to talk to somebody and when i finaly did get someone on the phone from the meriden store she was very rude i was asking her questions and she was answering them like i should already know the answer like i work there if i know the w\ans i wouldnt have called i thought that5ds what the people that worked weres upposted to do its called customer servies !!!!!!!!!!!!!!!!!!!!

    none 12/7/11 12:40PM
  • The store located in Menifee Ca. is one of the worst I have ever been to for customer service. There were 5 guys standing in the front of the store talking to each other. I was in the store for over 20 minutes looking for a cover for my phone. I had to interrupt their banter back and forth. None of them stopped to help me. They referred me to a person that was in the phone section that had a line standing around him! I was very angry and told them that person was overwhelmed with people and I did not have all day to wait. They shrugged and said sorry not my department. My husband and I became extremely angry and left. I will never shop there again.

    zultara2011 12/7/11 12:27PM
  • Best Buy is the most PATHETIC excuse for customer service! Are you KIDDING ME? I purchased a webcam to use for training purposes, i ended up not using this purchase AT ALL, decided to return it as i was only going to lose money by keeping it (while not using it), they would NOT REFUND MY MONEY, THEN THEY WOULDNT EVEN GIVE ME A STORE CREDIT, even as i had my reciept present, i.d. as well, i will NEVER, I MEAN NEVER GIVE THOSE ARRROGANT BASTARDS ANOTHER DIME OUT OF MY POCKET!

    Brandee 12/6/11 2:10PM
  • Echo other comments about dealing with company by phone. Forever wait times, and customer service people can't do anything to help anyway. Placed store order for computer/monitor 12 DAYS AGO, promised shipping to my mom's home (as a gift) the following week. On-line order status tracking still shows "at warehouse in process" at 12th day.

    Sequimfan 12/5/11 12:01PM
  • Most horrible online shopping experience ever. Ordered a TV on Black Friday online. Initial delivery date was shown to be 12/19th! Received an e-mail few days later that delivery date needs to be rescheduled as it is a 'Back Order' (manufacturer needs to supply more). Since then I have been trying to reach the customer service. Minimum wait time is approximately 10 minutes to hear a 'human' voice. As soon as you start talking, call gets dropped (or they hang up on you knowingly). If you are fortunate enough to get an opportunity to explain your issue, it takes them almost 30 minutes to try to change the delivery date in their system, and in the meantime they want you to hold. It would have been still a sigh of relief if the issue is resolved after 30 minutes of holding. Then they rudely declare that they can't help as this is a 'Back Order'.

    Worst Customer Service ever!

    mego 12/5/11 10:22AM
  • On November 5, 2011 my husband purchased a digital camera,from Best Buy, intended for to be a Christmas gift. We never used camera, however we did open the box. We later found a camera that was almost $200 cheaper, and wanted to return the camera puchased at Best Buy. On November 30, I went into the same location in which the purchase was made, and was told that I could not return the product because it did not fall under the 14 day policy guideline. Although I am very familiar with the electronic return policy @ Best Buy; I, nor my husband didn’t ever think we would experience an issue with returning products purchased in November, because they would be deemed as holiday gift items. Little to my surprise, the holiday wasn’t deemed until 9 days after my purchase.The corp office advised me that the holiday extension is from November 13th - Jan. 2012 - 9 days after the date of my puchase. They said because the store would loose monies in restocking, and repacking the item, they wouldn't be able to accept it back. I asked what would be the difference if I purchased it after November 13th, opened the pack and returned it by Jan. 2012. They said, "you would be within the extension guidelines and the return would be honored". What sense does that make? I will never purchase anything ever again from Best Buy.

    Cheated 12/4/11 5:35PM
  • Thats a lie those guys in best buy sell items they dont even got instock i byt the item in cyber monday was aviable now is on back order then they offer me to cancel and go to the store cause the they got the asus transformer in $299 wen i get there they that sale is only for items they got left for black friday , ok a sale 120 days after black friday thats hook up for yuo to go and spend money in the store those guys in BEST BUY ARE RUNNING A SCAM!!!!

    vdejes 12/4/11 5:11PM
  • 12-2-2011 at approximately 8:30 pm went to best buy Altamonte Springs Fl.with price match request on a 3-d tv from Sears Dept. Store priced at $1299.00. Met with store rep. who gave every excuse imaginable not to match item price from competiter. BBuy price was $1499.00. I offered an additional $100.00 to meet him half way to complete the sale. He left to talk with store manager.He returned and began intense pressure sales tactics,ie..Box type surge protector,$200.00 plus hdmi gold tip connectors or picture wont be clear or play 3-d but 2-d,etc.. Each time I stated bring out tv and if I find later I need to upgrade equipment ,I will. He was persistant & refused to sale tv unless I purchased additional equipment. My wife & I Walked away after 20 minutes of this nonsense. BB Price matching is clearly false advertising in my situation.

    Anonymous 12/2/11 8:02PM
  • I keep trying to call Best Buy about their price match guarantee and everytime I get a rep on the phone & I tell them this is what I am calling about, they end up acting like they cannot hear me & hang up. Is that how they get out of offering the lower price?

    tickedwithbestbuy 12/1/11 7:35PM
  • I will never ever buy another product from Best Buy! I bought a Gateway laptop not even 2 yrs ago. This is the third time I have had problems with it. The Geek Squad person I brought the laptop into, didn't put all the info on the service report, for one. My checking acct. was dinged 43 for the web root renewal. I don't even have the laptop in my possession. Im paying for a service I don't even have. I called the 1-800 #, left a message for a call back that I did receive. I was on hold for 50 minutes. I called back again spoke to a rep about the entire situation. First the battery went, instead of being shipped a battery I was shipped a TV remote. HA! Had to wait for another shipment of the battery. Then after putting in the new battery, still wouldn't hold a charge. Took it in yet again. Laptop was sent in for repair, was out for 11 days. The mother board was replaced. Not even a month later, battery was only holding a charge for less than 40 minutes. Took it into the store once again. Was sent out on third strike, still under black tie protection plan. Called the store to complain that the salesperson did not list I was also having an issue with the volume control buttons. The fact that my account was auto deducted for 43.49 not having my laptop, and loosing days on the renewal. I was told he would get right on it and report the problem and speak to the supervisor there. Still have not heard a word back. I would think I should get a new laptop, but Im sure that won't happen. I have spent a lot of money there, laptop, car stereo and speakers. I wouldn't purchase another product there ever!

    Anonymous 12/1/11 1:15PM
  • had the wrong price on a printer manager told me not his problem and walked away told him i would call his boss he said go ahead

    mike 11/30/11 4:26PM
  • I bought an item on Black Friday and the item is still "In Processing." When I brought the item, the website said "Usually Ships in 0-1 days." Its been 5 days as of today and no change in status. Called Best Buy Customer Service and had to wait for 15 minutes for someone to answer. Someone answered and transferred me to another person. It went to the automated message again and it tells me that I have to wait another 20 minutes. Frustrating!!

    Should have brought it from somewhere else.

    bfriday 11/30/11 1:27PM
  • Lawrence,

    Best buy- the worst and most incompetnt
    company to do business with.. Pass the buck until the problem goes away- is best buy company policy.
    I ordered online a seagate hard drive. They gave me an inferior one , and could not order the one I purchased.
    After many hours of bieng transfered on the phone and dealing with a incompedent store manager, I decided to do business elsewhere! Costco, office max and Target have an actual and a great customer service.
    Dont do business with best buy.

    Lawrence 11/30/11 12:16PM
  • I recently bought two laptops about 3 weeks ago, I was too busy to check them to see if everything OK. Just last Saturday, I checked and found out that one of the laptops was not working properly, so I brought it back to the same store for an exchange, however, a clerk told me that the one I have was out of stock. They have a similar one but different brand with the same price. I went to the customer service department as instructed for an exchange and waited patiently for 20 minutes, then a clerk told me that my laptop has to be examined by a Geek Squad before any exchange take place. So I went to the right department and waited another 15+ minutes patiently to be served. I noticed that two clerks were busy helping customers while there was another clerk later I found out her name, Christina, was talking to a clerk even though I was holding a laptop in my arms. When Christina finally saw me standing there, she asked whether I have something to return? Boy! I tell you I was not please at all. I told her that I thought I was invisible while she was busy talking to another clerk and Christina didn't bother to apologize! Anyway, Christina told me that their return policy on laptop was 3 weeks only, after that, I have to contact the manufacturer for any problem arise. Finally, Christina offered me a special exchange but I have to pay extra for the new exchange item. I refused the offer because the intended exchange item has the same price as mind and why should I have to pay extra for that. I left the store with my defected laptop. I want to know why didn't the sale clerk advised customer during the sale transaction about the return policy on laptop is 3 weeks and not a month or so. Although, it is my fault not to read the back of the receipt but how many people would? Should I know that's the fact, I would have examined the laptops no matter how busy I was. Now, one of my kids will have no laptop for Christmas because I have no extra money to buy another one.

    Anonymous 11/29/11 3:42PM
  • Here is the update for my post earlier during the week. I received an e mail from Worst Buy company stated that the item I ordered was at special price that no longer available.If you look up on line ,they are there at higher price.So this is my conclusion, BAIT and SWITCH
    just to lure you in ,tight you down.If they can not rip you off, then just ditch you ,plain and simple , no honor,no shame or full fill promise ,no ethic.I guess after this season,they will joint Circuit City down the road soon.NEVER go back to that place again,EVER

    Average Joe 11/29/11 3:15PM
  • I bought an item on Thanksgiving morning (not even Black Friday) and the item is still "In Processing." It hasn't even been shipped yet. When I purchased the item, the website said "Usually Ships in 0-1 days." I filled out Best Buy's online Customer Service form twice since Saturday, but have received no response. I managed to get a hold of a real person at Customer Service (at 4:00 am), but she was no help since all her system said is "In processing" too. I also got d-cked with on Best Buy's Facebook page. Two different social media lackeys told me that I would be helped immediately, but lied. Finally, one Best Buy Facebook administrator told me the same thing the person on the phone told me. A complete mess!

    MoPear 11/29/11 2:35PM
  • bought 5 items for cyber monday they tell me one item is back ordered so they are going to hold my whole order 2-3 weeks until the get that item I say BS send me my items then send the last item later

    Bigmike 11/29/11 11:19AM
  • I have the same problem with ten thousands of people ordered merchandises at Worst Buy this season.Just to end up calling the 1888 Worst buy number (25 F$#^+% times) to listen to Brian Dung yapped and after enter your order number,either listen to cheap sale pitch or rude cut off, sometimes after 48.7 minutes on hold.I went to another Worst Buy location to learn that nooobody in store want or can touch online orders.One lesson, wait for another 5 days and it will cancel the damn order itself.Cut your Worst Buy worthless card and Ripoff zone, toss in the can,You now go on line to other Online seller to shop.Make sure DO NOT go back to that WORST BUY site,EVER AGAIN. After 11 loyal years of being their customer.now NO MORE!!

    Average Joe 11/28/11 6:58PM
  • BLACKBERRY PLAYBOOK!!!!!!
    After over two hours and four phone calls Best Buy will NOT honor our puchases.
    May I recommend you do what I did...file a formal complaint with the BBB of Minnesota (where Best Best is headquarted).
    Best Buy lost our business!!! I COULD JUST SCREAM!!!!!

    KJ 11/28/11 1:12PM
  • Horrible customer service, ordered a 64GB playbook for $229 with tax and free shipping totaled $250.69 got confirmation email 5-7 days, then another email of back order 1-2 weeks and 2 days later a I'm sorry but we canceled your order due to not getting anymore in stock. HOWEVER THEY HAVE PLENTY IN STOCK ON THE BUSINESS WORST BUY WEBSITE SO WHY NOT FILL THE ORDERS THAT WHERE CONFIRMED??? UGH I HATE WORST BUY AND THEY HAVE LOST MY BUSINESS FOR LIFE.

    ITDOESNTMATTER 11/28/11 1:06PM
  • WHAT SERVICE?????? in store, 1st customer at 9am, chose item to buy and told sales what my needs were by 9:20. 15 mins later, NOT IN STOCK! they offered one i didn't want and convinced me this gateway was perfect for my needs. at 11:30, they began data transfer. they DID NOT do as i asked and paid for. i am at a loss because i left at there 2:30pm and had to go back at 4. 1/2 hr drive, each way.. still no help and ONLY BULLS**T.. Only Arrogant Geek Squad...now i have a puter that does nothing for what asked for. paid $100 to set new puter with every thing as my previous puter had...BEST BUY FAILS but charged me and NO HELP. finally left there at 7pm.. 2 days later, STILL cannot get thru on 888-237-8289 (goes directly to no avail, beepbeepbeep, etc...). NO HELP. NOW WHAT?????

    Stroudsburg, Pa. 11/28/11 12:49PM
  • I ordered online a 16gb blackberry playbook for $199 last Black Friday. I actually ordered 2. I got the order confirmation through email the same day. The following day, Saturday morning, I received another email saying my order was back-ordered and will probably be shipped in 1 or 2 weeks. However, Saturday evening, I received another email saying my order was cancelled and it didn't state the reason why. I called Best Buy to verify. Unfortunately, after being hold for at least 30 minutes, the representative was unable to answer as to why my order was cancelled. I was told to wait for a call back.


    This is really disappointing on my part. It is like I physically and patiently lined up outside the Best Buy store to get my picked item, paid for it, and just to be taken back saying there was a mistake.
    If there was no more item available, Best Buy should not post it as still available. It makes customers hope for nothing. I even bought a blackberry case for my playbook and now what am i suppose to do with it.

    jaromski 11/27/11 9:28PM
  • Terrible experience with Best Buy customer support in Bowling Green, KY will not spend another dime there.

    Anonymous 11/27/11 8:20PM
  • Ordered items on line, not available at my local store, chose another store they said had it only to get email later that now said they don't have it. Email said to call to have it shipped. After waiting over 30 mins. was told they would not ship then suggested stores 50 miles away.

    neveragain 11/27/11 6:55PM
  • Wishes Best Buy honored their online sales. We decided to buy two blackberry playbooks from best buy instead of other retailers offering the same deal. Then best buy cancelled our orders and of course they are now sold out everywhere or price is jacked. BEST BUY SHAME ON YOU. If you didn't have the items or any intentions of honoring your prices you should not have had them on the site in the first place. Totally rediculous.

    kdogk 11/27/11 2:02PM
  • I will never again shop at Best Buy. Went there for Black Friday. Patiently waited in line at the Jacksonville store in the Avenues Mall. You untrained employee told me where I need to go to get the TV I want. I asked repeatedly if I needed a ticket, he said no. I waited in LINE FOR 3 HOURS JUST TO BE TOLD BY THE UNFRIENDLY SALES PERSON I HAD TO HAVE A TICKET EVEN AFTER I TOLD HER WHAT IS WAS TOLD, SHE DID NOT WANT TO HEAR ME OUT. NEVER, EVER EVER, will I shop at BEST BUY EVER. I WILL MAKE SURE TO TELL EVERYONE HOW BAD THEY ARE.

    Geege 11/27/11 10:25AM
  • I purchased a Blackberry Playbook online, Wednesday. Saturday evening recieved an e-mail stating Best Buy was cancelling my order. After calling customer service (23 min. hold time) I was informed there was no replacement, rain check......or reason. I have filed a complaint with the BBB in Minnesota (where Best Buy is headquartered).Terrible business practices!

    KJ 11/27/11 9:09AM
  • Yesterday was my first and last customer service experience with BB. I called customer service to order a mobile phone as a gift for store pickup in another state. It toke the first rep more than 40 mins to take the order, the second rep more than 30 mins to correct what the first rep did incorrectly. Then after following their instructions, I found out today that a 3 party could not pick up phone. So I cancelled the order and found the same phone, for a reduce price with another vendor.
    Best Buy needs to train all staffers much better to avoid lost of revenue and bad word of mouth by consumers.

    first now last 11/26/11 11:50AM
  • ABSOLUTELY HORRIBLE SERVICE...I WISH I HAD READ REVIEWS ON THE ONLINE ORDERING PROCESS BEFORE I SPENT 235.00 ON A PLAYSTATION FOR THE "PRE BLACK FRIDAY" EVENT. I PAID FOR "EXPRESS" SHIPPING WHICH REALLY MEANT 7 DAYS. I ORDERED MY PLAYSTATION ON 11/21. IT DIDNT LEAVE THE WAREHOUSE UNTIL 11/26. I HAVE CALLED THE 800 NUMBER AT LEAST A DOZEN TIMES TO GET THIS RESOLVED TO ONLY BE TOLD THAT I COULD CANCEL MY ORDER AND POSSIBLY GET MY MONEY BACK IN 10 BUSINESS DAYS. THEN I WENT INTO THE STORE THINKING THAT MAYBE THEY COULD CHANGE MY ORDER TO AN IN STORE PICK UP AND I COULD GET MY PRODUCT. OF COURSE THEY COULDNT AND AFTER DEALING WITH TWO RUDE PEOPLE AT THE STORE, I WENT OFF. I WILL SAY, THE CRABTREE VALLEY STORE IN RALEIGH NC WILL NOT SOON FORGET ME. THIS IS THE WORST COMPANY WITH HORRIBLE BUSINESS PRACTICES AND I WILL NOT SHOP THERE AGAIN.

    SEEWHATHAPPENS 11/26/11 11:18AM
  • Burbank, CA store is our local store and although the people who work there are ok the manager Josh is a horrible person. On more than one occasion we have tried to ask questions and he is very short and rude. We bought a computer and it had a problem with the USB drive and it was broken within a few days and he refused to help us and said it was our own fault. We had to go to another Best Buy to resolve the problem. This store is always busy but even though my husband already wrote to Best Buy to complain about the service and the attitude of the leadership it's obvious that the management doesn't care.

    fedup 11/25/11 4:41PM
  • Good morning and happy black Friday. I, Robert A Roemer Sr is a long time loyal Best Buy patron. Just let me say right off that I am extremely irritated that BestBuy so gamed everybody in line. How dare you have everybody wait in line when without question 99 percent were not going to get a discounted television. Just being honest would have precluded the problems. Just a lottery type would have been more effective and palatable to all.
    Extremely disappointed,
    Robert Roemer

    Anonymous 11/25/11 9:33AM
  • RIP OFF ALERT!!! BEST BUY advertises a low price for a computer to lure you in and then, as you are paying for it at the cash register, you will find out that since the computer was "optimized" by the Geek Squad you are charged $99 extra!
    NO MORE BEST BUYS FOR ME! You can read more about "optimizing computers by Best Buy" on consumerist.com.

    OccupyBestBuy!!! 11/25/11 8:33AM
  • We bought a computer from best buy ,we received notice alert from alert from bank ,the charge was from best but for anti virus .I called to ask for refund or credit back to bank after talking to at least four person got no where asked for manager for Tiffany springs store in Kansas city,she said she could not help me directed me to yet another number where I received no help .finally I called bank to file complaint they told me to call costumer relations.I did after waiting yet an additional 35 mins I got someone who said they could refund that it would take 10 days to get money's returned . More than frustrating that it took two days of hassle on the phone for hours.so you can trust me when I say ,I doubt we will EVER return. My name is Kimarie lane the co fir formation number for refund is 92409237 .please call me at 816 298 7277.

    Mybutterfly522@aol.com 11/17/11 3:43PM
  • I called the RewardZone number for the simple task of finding out how many Rewards Points I have accumulated. After giving a long list of personal information to a man who I could hardly understand, he said that since I was a Permier Silver customer, I needed to be transferred to another agent for "special attention". After being on hold for about 10 minutes, listening to grating music, a very unenthusiastic female with very poor English skills answered in a monotone voice. She went on to ask me all of the same information that I had already given to the previous agent. When I exclaimed, "I've already given all of that information to another agent", she started yelling at me, saying, "Do you really want my help, or ar you just trying to cause trouble?" She stated that she "didn't deserve to be talked to like this." Honestly, I was not yelling, just expressing my frustration at the time it was taking and the amount of information I was being asked. At that point I asked her for her name and her supervisor, and she hung up on me. I think it may have been the same person that "Anonymous" on 10/31/11 had. I've never, ever been treated so unprofessionally and rudely by a customer service person in my life. I spend a GREAT deal of my money at Best Buy, but I'm seriously rethinking that. While it makes me feel a bit better to vent in the hope that some other "victim" of Best Buy reads this, I seriously doubt that they will ever care or do anything about my experience or any of the other complaints listed here.

    robinodino 11/17/11 12:30PM
  • I purchased a Toshiba laptop computer from Best Buy in February 2010. Since then, the computer has been "in the shop" (i.e., with their Geek Squad) several times. I couldn't agree more with the earlier poster who described the Geek Squad as more analogous to the Monster Squad!

    Of course, the Geek Squad couldn't resolve every problem right there on the spot, so my computer has been sent out twice - and each time, I had to rent another computer to use while my computer was being repaired, costing me a few hundred dollars each time.

    I then had to replace all my programs each time I got my computer back, because Geek Squad's idea of "fixing" my computer is to simply wipe the hard drive clean.

    (Luckily, all my DATA are kept on an external hard drive, so I did not have to take advantage of the Geek Squad's data recovery, which costs money and is really a way for Best Buy to suck more money out of customers who take advantage of the "free" repair services that are supposed to be offered during the warranty period!)

    It's now been a week since I got my computer back the latest time, and yet a new problem has cropped up (the speakers stopped working), so it's back to the shop again - Geek Squad, remember me? I'm back!!

    I have learned that Fry's Electronics offers free loaner laptop computers to customers who purchase their laptop computers there and bring them back to Fry's for repairs. I am definitely purchasing my next laptop computer at Fry's and would not recommend Best Buy for ANYTHING! It's been an absolute nightmare.

    josheffron 11/13/11 7:43PM
  • I was treated terribly by a best buy manager when I returned an x-box that did not work last christmas. When I complained to best buy corporate, they apologized and said they would send me a gift card. It's been 10 months and I'm still waiting for the gift card.

    I will go to lengths and higher prices to avoid making another purchase at best buy.

    Anonymous 11/13/11 9:17AM
  • I will NEVER shop at Best Buy again. I bought Satellite Radio and Powerconnect Vehicle Kit for our car. However, these could not be installed into our Audi car. Therefore, we tried to return the product. But, we were trying to return after the 30-day return policy. I offered to pay a restock fee, the Best Buy declined. Therefore, we are out the money and have brand new products that we cannot use. Their customer care is terrible. I will buy at Fry's or another store before I ever return to Best Buy.
    M.L.C.

    M.L.C. 11/9/11 5:05PM
  • Will not purchase another computer product from Best Buy! They will not ALLOW a return after 14-days (seriously, why?). Purchased an Apple MacPro laptop from the Best Buy in Boardman, OH for $1300 to include a 2-year warranty. Salesman sold me down the road on the warranty and did not tell me that after 14-days I would have to swallow all the problems with the Apple computer. After a month, I used my USB cable to connect my Garmin GPS. For some reason, the computer began to shut-off. I restarted it three times and then on the fourth time it shut-off for good and the power adapter was very warm. Called Apples Tech Reps and they narrowed it down to the computer or adapter cable but would have to take it into the store. Went back to the store and they handed me off to the Geek Squad. They narrowed it down to me but would have to ship it away. I asked for a spare since I'm in my last quarter of my master's degree or may I return it for another computer. Geek Squad or BestBuy would not work with me. I don't blame the representatives at the store, they are just following the store rules, but I will let others know that I wouldn't buy from them again because they would not work with me either way. Sorry BestBuy you lost a customer (not that you care), but I will tell others about your poor return and exchange service.

    Perry 11/9/11 6:19AM
  • The phone service for Best Buy is terrible. It took 4 calls before I was finally connected to answer a simple question. The saving grace was a tech that came to my home for a service call. He is great and restored my satisfaction. His name is Enrique c. #2411.This is the 2nd time he has made a service call to my home for my LG tv.Not sure LG is the tv I would buy again.

    Anonymous 11/7/11 9:41PM
  • BestBuy costumer service is probably the worst type of costumer service in the world. We ordered a treadmill online and they told us that they would send people to assemble it for us. Took them almost a month to deliver the treadmill and 2 weeks has passed and yet still no representatives to assemble the treadmill. Called them and it took 2 hours for them to answer, aside from that the employees are rude and have no manners. Really, one of the worst, and they need to improve.

    anonymous 11/5/11 10:28AM
  • Best Buy / Geek Squad customer service is by far the worst customer service I have ever had to deal with. Every customer service representative tells you something different than the next on the same exact issue, they don't follow-up, they don't keep good case notes if any so you could follow-up if you needed to and they certainly do not make returning, repairing, or using your protection plan easy at all! In my opinion the protection plan is not worth what you have to go thru to use it because you have to continually deal with the incompetent idiots that are employed by Best Buy!

    Anonymous 11/3/11 7:09AM
  • MICKEY MOUSE AGAIN! AKA BEST BUYS!!! IF ONLY I HAD SEEN THIS SITE BEFORE I ENTERED THE SHOP. HOW CAN A 40" TV REPLACE A 42" TV SET??? GIVEN UP ITS GOING ON THE SKIP, USELESS WASTE OF TIME TALKING TO THE CONTACT NUMBERS THEY TAKE NO NOTICE OF WHAT YOU WAY, AFTER GIVING OUT 2 NUMBERS TO RING ME ON THEY RING AND LEAVE VOICEMAIL ON SOME OTHER NUMBER AFTER SPECIFICALLY SAYING DONT LEAVE A MESSAGE ... NO SURE WHAT PLANET THESE PEOPLE ARE OPERATING FROM ... GIVE THEN A MISS!

    M MOUSE 11/2/11 8:40AM
  • Best Buy is the Worst Buy! Corporate throat slitters is what they are. I purchased a Canon 7d Camera from them and the lens broke on me the first week. They guaranteed a two week turn around on my camera its been four. Their geek squad is more like the Monster Squad from the 80's wherein they are all miserable and hate their jobs. NEVER BUYING ANYTHING FROM THIS STORE AGAIN. Someone give them all hug and give me back my damn camera.

    BestBuySUCKS 11/1/11 10:58AM
  • I called the Best Buy 1-800-825-5716 customer service 0n 10/31/2011 at 11:05pm
    to place a fruad alert regarding an inquire they made on my TRW on 10/29/2011. The lady answering didn't even want to take my information and even hung up on me!
    I just wanted to inform them that they might have approved a Best Buy credit card to a fraudulent person.
    Best Buy needs to fire people who work for them like this customer service African sounding lady who didn't say good-bye and just hung up!

    Anonymous 10/31/11 11:13PM
  • I bought a Sony DSC-HX9V. I didn't like camera at all. I went exchange the camera on 15 day. The manager told me their system doesn't allow them to exchange. I didn't ask them to give my money back yet they are not willing to exchange it with more expensive camera. What kind of policy is that?

    I spent minimum of $2000 a year in Best Buy. I got the worst buying experience in my life.

    No more Best Buy 10/29/11 1:25PM
  • I purchased a pack of tri-color ink in Feb., '11, and the first one I used, yellow, was OK. However, the other 2, Magneta and Cyan, do not have a seal over the vent hole and they are dried out. I went to Best Buy customer service in Oct., '11, and they told me that it's been too long since the original purchase and they cannot do anything about. So, it's Best Buy's "policy" not to replace these cartridges, but I also wonder if it's Best Buy's "policy" to sell defective products. In this case, the defect is blatant and the Magneta cartridge is still in the vacuum wrap and clearly there is no seal on the vent hole.
    Hiding behind "policy" like this is just lovely. I think I'll make a personal policy that whenever I want ink, I go to Best Buy and walk out with it unpaid. You see, if it is my "policy", then it should be OK to do so, eh? I'm sure the police would accept that as a reason. Well, if there were such thing as "merchant police" to keep merchants honest and stop them from ripping off people, Best Buy would be arrested for theft on a regular basis.
    I had been buying ink cartidges from Best Buy for the quality, rather than Ebay. I've decide not only to take my business on ink cartridges to good places like Staples or Ebay, I will never shop at Best Buy again. I've never really liked them for multiple reasons to begin with. I can also say that Staples is coming up real fast and hard in terms of price, quality, selection, and employee attitude / friendlyness / helpfulness. If you haven't shopped at Staples, I suggest you check it out. They do not have all of the electronics products that Best Buy does, but they do have the mainstay products like computers, printers, etc. And it's clear from working with Staples managers and staff that they are not saddled down by an encylopedia of rules and regulations coming down from Corporate like Best Buy does to it's managers and employees. Kind of ironical, "Best Buy" is actually "Worst Buy". Go to Staples fellow consumers, please.

    Louis2002 10/26/11 5:00PM
  • purchased a whirlpool microwave on 1 oct 2010. it quit heating on 5 oct 2011 without warning. cotact with whirlpool customer service was not helpful. the microwave was not used until mid dec when the kitchen remodel was finished. a quality built appliance should perform longer than 9 months. the microwave should be repaired or replaced. best buy made no effort to assist me. whirlpool also only cited the one year period.

    Anonymous 10/25/11 5:37PM
  • Ordered a starwars knights of the old republic collectors edition preorder. 150$ so far wasted because the code they emailed to even register the game has already been used within 5 minutes of me buying it. Called them up and was put on hold for 30 minutes before I finally hung up because my assumption was that it would have gone by 30 hours with no one picking up. NO ONE has so far resolved my issue this is poorest customer service I have ever gotten my entire life. I think I should apply to work there cause picking up phone calls and putting them on hold just to ignore someone is the easiest job on earth. How hard would it be to just give me a new key which is clearly their fault as any product purchased by the customer that is altered in any way must be replaced with the quality expected which is NEW unless stated otherwise. Obviously they were hired unskilled workers as they had no idea what I was talking about we were both at an appropriate level of energy through out are conversation but could not even guess at how to fix my problem with this product which is why I was probably put on hold for so long. Amazon has even better customer service AND products then best buy. What they say is what you will get; BestBuy is a gamble of everyone's money on anything purchased there this is highly unacceptable for a supposed professional company.

    Kenny Kallman 10/23/11 5:15PM
  • Completely inept. Absolutely no consistency and no follow through on promises.

    Anonymous 10/22/11 12:39PM
  • Best Buy has the worst customer service. Period.

    guest 10/21/11 3:28PM
  • I purchased a phone case. What I found out later that the employee in the Ft Lauderdale store had put it back on the shelf from a return and it was broken. 4 hours later I go back to return it with the receipt. They want your personal information Drivers license number, address phone number for $37.00 of broken product they knew was broken. I left the store the employee had the item and the receipt. I called there so called customer relations where I was forwarded to Christine the customer relations supervisor who threatens me stating if I charge back I will be getting a letter. When asked what letter she said you will find out. Never purchase anything from there it is like the MOB

    Ft lauderdale 10/19/11 9:08PM
  • Best Buy Chino Hills, California hit a new all time low in the Customer (NO) Service Department. Rep was flip and full of attitude. The manager intentionally ignored me. All over honoring a lousy 10% off coupon that is sent to their "Loyal Customers." Last week they failed to do a physical check for an item that was requested while I was at another store. This caused me to drive forty minutes out of my way to purchase them at another Best Buy. I located the items myself in two minutes when I was at the Chino Hills store today. Customer NO service. Use Best Buy as Amazon's Showroom (while they last - which shouldn't be long).

    Anonymous 10/12/11 10:53PM
  • I buy purchase LCD TV from Best Buy on 9/27/11 paid cash for TV. Return TV on 10/1/2011 for my refund...
    Store Manager at Best Buy said check would be mail to my in 5 days, it been 13 days No Check.. I purchase a $1000.00 TV. I have call Cust. Relation 10X each time get a lie told by... BEST BUY Employee, Do Buy any from BEST BUY they keep your money..My Experience with Buy Best is a Terrible, Disappointment- I WILL NEVER SHOP AT BESTBUY and I will tell all MY FRIENDS DO NOT SHOP AT BEST BUY...
    The worse store in America.they never ever return phone calls.customer service is a joke. They lie to you about cost for set-up and services. Best buy only wants your money after they get it ,you the customer can go to hell! If you have a problem, there management could care less. I will bad mouth best buy till the end of time.

    clark1241 10/11/11 5:25PM
  • I buy purchase LCD TV from Best Buy on 9/27/11 paid cash for TV. Return TV on 10/1/2011 for my refund...
    Store Manager at Best Buy said check would be mail to my in 5 days, it been 13 days No Check.. I purchase a $1000.00 TV. I have call Cust. Relation 10X each time get a lie told by... BEST BUY Employee, Do Buy any from BEST BUY they keep your money..My Experience with Buy Best is a Terrible, Disappointment- I WILL NEVER SHOP AT BESTBUY and I will tell all MY FRIENDS DO NOT SHOP AT BEST BUY...
    The worse store in America.they never ever return phone calls.customer service is a joke. They lie to you about cost for set-up and services. Best buy only wants your money after they get it ,you the customer can go to hell! If you have a problem, there management could care less. I will bad mouth best buy till the end of time.

    CLARK1241 10/11/11 5:18PM
  • Small problem but still a problem. I purchase a $20.00 EA game card as a gift. Well guess what? Good guess,it can't be used. Now the rub here is EA games tells you after you try to redeem the card they are having a problem with cards purchased at Best Buy!. The number they provide is a best buy number! I have now been on hold for forty five minuets. Tomorrow I will take a little trip to good old Best Buy to get my money back and find out why they and EA games are selling a useless product. I know $20.00 is not a lot of money but thats not the issue.

    Anonymous 10/11/11 12:20PM
  • The worse store in America.they never ever return phone calls.customer service is a joke. They lie to you about cost for set-up and services. Best buy only wants your money after they get it ,you the customer can go to hell! If you have a problem, there management could care less. I will bad mouth best buy till the end of time

    Anonymous 10/7/11 10:00PM
  • One year ago, I purchased an Ipod touch from Best Buy. The sales rep blatantly told me to my face that by purchasing the extended warrenty, that if anything happened to my Ipod, I would merely have to bring it in to them and after assessing the damage, they would repair it or give me a replacement. Just recently, water got into the device and onto the motherboard. But now, they're saying that isn't true and I'll have to purchase another or wait for them to give me a discount of about 10%(so like $20) I've been a very loyal customer in the past and now resent ever purchasing anything there. I really wish to shop elsewhere as there are many other stores that carry the exact same products.

    meli1996 10/7/11 5:07PM
  • WENT IN TO BEST BUY WITH MY WIFE LOOKING FOR A 40" TV. NOTICED THEY HAD A DISPLAY MODEL SET UP IN A LITTLE BOOTH AT A DICOUNTED PRICE. I POLITELY ASKED IF THEY COULD CLEAN THE SCREEN SO I COULD MAKE SURE THERE WERE NO SCRATCHES OR DEAD PIXELS. THE SCREEN WAS VERY DIRTY. THE ASSOCIATE AGREED AND WIPED THE SCREEN AND JUST KEPT ON SMUDGING THE WHOLE SCREEN AND SAID THE CLOTH WAS NO GOOD AND THE SCREEN WAS FINE. OBVIOUSLY I COULD NOT DETERMINE IF IT WAS SO I ASKED IF THERE WAS A CLEAN CLOTH HE COULD USE AS I WAS INTERESTED IN BUYING THE TV. WITHOUT EVEN LOOKING I GOT A QUICK NO,QUITE IGNORANT. THEN ONE OF THE ASSISTANT MANAGERS CAME OVER AND AFTER EXPLAINING I DIDN'T THINK IT WAS TOO MUCH TO ASK TO SEE THE TV CLEAN SHE HAD THE AUDACITY TO TELL ME I HAD TO BUY A $20 CLEANING KIT AND THEY WOULD CLEAN THE TV. I COULD NOT BELEIVE IT SO I ASKED IF I COULD TRY TO CLEAN IT WITH THE BAD CLOTH THEY SAID GO AHEAD THERE IS NOTHING WRONG WITH THE SCREEN. AFTER ABOUT A 2 MINUTE CLEANING WHICH WAS HARDLY HARD AT ALL I MIGHT ADD I WAS SATISFIED THE SCREEN WAS OK ENOUGH FOR ME IT DID HAVE SOME ILLEGIBLE TINY INPERFECTIONS BUT NOTHING TO WORRY ABOUT. ASKED ABOUT THE STAND AND REMOTE. GOT A QUICK WE DON'T HAVE THEM. (THIS WAS NOT LISTED AS MISSING ITEMS ON THE TAG AS IT SHOULD HAVE BEEN)THEY DIDNT EVEN BOTHER TOO LOOK ANYWHERE OR HELP AT ALL. ANYWAY I AM VERY HAPPY WITH THE TV BUT I WILL NEVER BUY ANYTHING FROM BESTBUY AGAIN. GET SOME TRAINING PEOPLE OR BESTBUY WILL BECOME THE NEXT ULTIMATE ELECTRONICS AND FAIL. IF THESE ARE THE KIND OF UNHELPFUL PEOPLE THAT WORK THERE I WILL TAKE MY BUSINESS ELSEWHERE.

    NO2BESTBUY 10/7/11 3:07PM
  • my husband bought a lap top from best buy with 2, years extended warranty. laptop 299.with warranty 429. 2 months later seem to be locking went up to best buy they said would take a look take 10 minutes they said had a virus,would try to erase but couldn't guarantee would work. they said it would be 185.00 for clean up We only paid 299.for computer. We asked to speak to manager,he said will see if in. Manager was sitting right behind window. Came out looking stupid said yes. I said you were sitting right there you have had to heard what was said. He replied i tune out. Then he said warranty does not cover virusus. I told the manager and serviceman they were both liers and would never come back we were going to buy a camcorder but I said forget it will never come back. My sister in law deals with a computer repair man online what turned our he went on line with husband under programs, my husband had clicked a button apparently would make lock. this is why could"t get on internet he unclicked this box the computer has been fine every since. saved 185.00 plus taax. i called best buy on monday told him of course new manager He sounded as stupid as one on Sunday. beware.. I told them I was sending a bad report.

    Signed angry

    Anonymous 10/5/11 3:38PM
  • Best Buy has absolutely no customer satisfaction. I tried to get a store credit on my Bose docking station ($320.00) to buy a cannon rebel ($509.00). They wouldn't let me trade up because the thirty day return policy was expired for 6 days......they have absolutely no care for their customers. I am stuck with a gift I don't want. (The gift was purchased more than thirty days before my birthday)...they DID NOT care. Made no exceptions. I will never shop there again.....Corporate didn't help they left it up to the punk kid store manager.

    Vinnie 9/29/11 4:04PM
  • One of the worst customer services in retail. Staff lacks training, authority and ability to listen. Attitude is sullen, often rude and in no great hurry to serve. I used to be a fairly frequent buyer at Best Buy. No longer. I think they are hurting and trying to cut cost at every turn. Stick with Sears.

    Anonymous 9/28/11 2:57PM
  • Worst customer service ever. Been there four times in last two weeks for over an hour each time. Every time I spoke to someone I got a different answer. Managers are kids who can't do simple math. Tried to exchange something for $10 less today and couldn't come home with $10 plus tax. THey dust don't get it and to top it all off, they don't care.

    help 9/28/11 10:32AM
  • I purchased a Motorola XOOM and added about a $100 in extras. The first week the power charger cord plub broke. Took the machine in with my receipt. Not much help, no one seemed to know anything. The clerk gave me another cord he fished out of a box of used stuff which seemed to fit. End result was the one he gave me was faulty as well. Went back to store and they said contact Motorola. Some kine of customer service that is. Costco would have just given me my money back or a brand new unit. Best Buy really has NO CUSTOMER SERVICE. They Suck big time. I am going to short their stock because they will not last long in business. REALLY BAD.

    taxlaw@pickensgroup.com 9/24/11 4:19PM
  • I wanted to buy a svideo cord and was told that was so 1960. Well Best Buy if that is so 1960
    why are you still selling them?
    Thanks for saving me money cause I did not buy one.

    Anonymous 9/20/11 11:14AM
  • This is for all the truth b to u people - Have extended warranty thru Best Buy on my Maytag Washer Centennial

    Waiting one month for a New Part - This is the third (3rd) Timer - Since Feb 2011 - They Do Not tell you on purchasing extended warranties that you will get Refurbished Parts (ie - Used-Worthless) Request for Replacement of my Washer was denied

    Now trying to get New Part - Timer - Does It make any sense for a company to spend time and labor on replacing parts with another piece of garbage only to return again And by the way the consumer who forks out the money for the major appliance-and extended warranty is left holding the bag with

    20 phone calls to all different departments - Outside Service Contractors - Third party Parts Companies -

    And No - No Working Washer for one month now

    Hey Truth B 2 U

    Lori Washes EDay 9/20/11 5:03AM
  • So happy to hear things are so bad for Best Buy. Here's a company that treated their customers like Block Buster Video did. For years they got away with it and then the customers turned on them. Yes I'm so happy for Best Buy... Rest In Peace.

    Away we go 9/19/11 2:46PM
  • I used to spend about 4-5K per year on electronics for the family at Best Buy. That all ended with the Customer Service Department at the Best Buy Menifee, CA Store. I purchased a Lowe-Pro Camera bag for X-Mas. The zipper broke but the bag was clearly in excellent shape. Best Buy was mentioned as a warranty center on their site along with Lowepro. I confirmed this when I called Best Buy corporate customer service. When I went to Best Buy, I was expecting them to at least send the bag in for warranty exchange. The sales people first checked to see what kind of customer I was and verified that I spent considerable money there. BTY- I hardly ever return anything and that was confirmed by the initial customer service person. However, the customer service manager said that they WERE NOT A Warranty Center and that they would not even consider exchanging the defective bag. It was a very embarrassing situation for me. Long Story Short... I called Lowepro directly, they sent me a brand new bag - not even charged me for shipping!!!! Lowepro stands by their products; Best Buy does not. I no longer purchase any electronics at Best Buy. I purchase on-line now and use Best Buy to sample products!!! Customer Service trainging is lacking!

    Robtoz 9/8/11 12:23PM
  • we bought a large screen panasonic television from best buy and they were supposed to hook up existing remote speakers when they installed the set. ten months later, after paying them a second time they came out and installed the speakers but then neither my cassette player nor turntable would work. they told me that in order to get these items to function i would have to upgrade my amplifier. i did get one of my speakers installation fees returned in the process, but a new amplifier did not solve the problem because while the turntable worked, the sound was so low that it could barely be heard. four days later they returned with another cable and installed it on the turntable. the volume came up a little but now only the treble works. also, when the direct tv is turned on it stays on for a couple of seconds, turns itself off and the screen goes dark for a few seconds before the picture returns. the tech guy said that this is normal for hd sets. however we had used the television for the better part of a year and the problem only began when they hooked up the new components. as it is now, most of the time i can get most of the components to work, but i have to sometimes turn the whole thing off and on a couple of times in order to do so. my total outlay has exceeded $3000.00 and it is still not right. my only alternative is to hire an outside tech to come in and straighten it out. the only thing i did not do was to research best buy before purchasing anything from them. i hope that this helps someone else.

    wardlow 1 9/6/11 1:59PM
  • I saw a laptop that I liked advertised by BestBuy in Sunday’s paper. I checked reviews of it and decided to get it today, Labor Day. I found the laptop I wanted in the store and tried to purchase it. A saleswoman was helping someone else with a purchase. She asked me to wait and said someone would be right with me, but she didn’t call anyone to help me. After waiting about 15 minutes, another salesperson came to help someone else with a purchase. He couldn’t call anyone to help me either, and continued to help the other customer. At that point I told the salespeople that if I couldn’t be helped, I was leaving. My purchase was obviously not important to them. As I was leaving I told the salespeople at the front door that I was leaving since no one was able to help me with a purchase. One of them said to me, ‘Have a nice Labor Day.’ Clearly, none of the employees had any concept of customer service.
    I will take my business elsewhere.

    Anonymous 9/5/11 9:39PM
  • We recently bought a refrigerator from Best Buy during the same as cash promotion. We have a year to pay it off. They are treating this as a regular credit card, making you pay a monthly fee by a due date. We have been paying more of course since we want to pay it off, but then they charged us a late fee two months in a row, even though we paid way ahead of time. They made sure to post our payment a day late so they could charge us interest on the late fee. This is not the way other places do business. I asked them to refund the late fee because I shouldn't pay for their delinquency in getting the payment applied in a timely manner. They denied me the refund and basically called me a liar. I assured them I would no longer do business with them again!!

    Whatever 8/31/11 4:25PM
  • went to Best Buy Boca Raton Florida ( 08/31 afternoon)to buy/compare Ipad vs Motorola Zoom The best buy guy with apple shirt was playing with Girl and said he would help if I was buying.When I asked where the Motorola zoom was he said : " down there" turns out his playmate,they had some sort of ball was the tablet person
    I left there and went to Amazon and bought the zoom at least they do not have people to distract you

    FJLF 8/31/11 2:16PM
  • I have never had a company charge me 373 dollars in interest inone month because my pay off time had lapsed although they were paid every month im deeply dissappointed in this large company and will not give them anymore of my business and will deter others from using that company if the subject ever comes up

    Anonymous 8/24/11 11:37AM
  • Ipurchased a screen protector for my IPad 2 with a life time warranty, I was told that I could take it to ANY Best Buy to have it replaced for free.
    The first one I had put on bubbled after it was put in a box that they placed it in for 24 hours. I took it to another Best Buy they replaced it, it was scratched before I even left the store I questioned it and was told after my 24 hours drying time it would be ok, needless to say it wasn't, I took it back to the same store in Elizabethtown,Ky and was told there would be a $15.00 dollar charge plus I had to get my cover from somewhere else and bring it to them.
    This is NOT what we were told when I purchased it Best Buy will lie to you and not stand behind what they sell.I will not purchase anything else from Best Buy and hope that everyone else reading this will not either Take my advise stay away from BEST BUY

    Anonymous 8/20/11 4:45PM
  • I WAS VERY UNHAPPY HOW WE WHERE TREATED AFTER WE PERCHASED A TV THERE WE SPENT ALOT OF MONEY IN YOUR STORE

    KATHLEEN23 8/19/11 3:27PM
  • I went ito best buy with a program in hand and asked for a omputer to run it on. They chose Asus for me. The program would not down load completely. That was a year and a half ago, they did nothing about it then and not now. Best Buy Geek squad says it is a software problem and they don't work with that. Every report on this compuer says not compatable. They sold me a uncompatible computer, and oww well thats my problem

    anazyt 8/19/11 11:50AM
  • attempted to return a DVD player, in an unopened box, 32 days after purchase and was told no returns after 30days, that is is listed on the wall. Best Buys disclosure (listed on the wall) also says at the manager's discretion. My receipt had no disclosure to the 30day return policy. Not satisfied with the treatment of the issue. I want a full refund. By reading some of the other comments, others are not happy with your service, If there is no resolution I will take my business elsewhere, since you don't seem to need it.

    Anonymous 8/18/11 4:16PM
  • If you care about Best Buy customer service please read this.


    I have always enjoyed shopping at Best Buy until now. My son’s computer needed to be repaired while he was working in Louisiana. We bought it at the Best Buy in Baltimore. We purchased the extended warranty so we took it to the nearby Houma Louisiana store.

    When he first explained the problem to the salesperson, he was told he would have to purchase a new warranty because the work would perhaps not get done by the warranty expiration date even though we were giving it to the store before the warranty expired. This quickly got remedied as the store manger came in and resolved the problem. He was then told he would have to purchase an external hard drive to put his information on as they would need to transfer the information from his computer’ hard drive to the hard drive he had now purchased for $60.00. The Houma store manager said they would ship the computer back to the Baltimore store. So far so good.

    Several weeks later we received a call from Casey Eschet, the Houma store manager saying that the work was finished and that they would ship the computer to us as per our agreement but that they would not ship the external hard drive because “it is not necessary”. So the hard drive that my son was told to purchase would not be shipped because Best Buy deemed it “not necessary.’ Casey then changed his story and said that they couldn’t ship it because the external hard drive had personal information on it. But doesn’t the computer’s hard drive have personal information on it as well????? After spending an hour on the phone and getting nowhere I called the Best Buy 866 number where I talked to a Best Buy customer care representative, Kathleen. I explained the situation to her and she said she would talk to Casey and get back to me.

    When she called back she said that they couldn’t send it because the Geeks had been sued by someone whose external hard drive was stolen and personal information was on it. She said that Best Buy would refund the cost of the hard drive in the form of a gift card. In addition we were also charged $80.00, the cost of transferring the data from his computer’s hard drive to the external hard drive. So now we have paid for work to be done that will end up being non existent since the external can not be shipped.

    This is terrible customer service. I have paid for work to be done that is useless to me. The refund of the hard drive is great but to think that I am paying $80.00 for the transfer of data from one drive to another (which probably took all of about 2 minutes) and then not getting the drive for which the work was done is highway robbery.

    My hope is that someone who receives this letter will do the right thing and refund the $80.00 for the work done or ship the external hard drive. I am forwarding this letter to as many consumer advocates that I can find. Please do the right thing and help.

    David Smith

    drumsky 8/15/11 6:48PM
  • I had just bought an HP laptop. Didnt have it for even 6 months when the back of it ran hot and i ended up losing all my work on the computer. went into best buy, asked if they could fix the problem as well as back up the work I had lost on the computer(i had brought their very expensive warranty too) they told me the warranty didnt cover "the type of issues" i was having. i had to com out of my pocket with an extra 160.00 i will NEVER get another laptop from best buy or buy a warranty of ANY KIND from that store again

    fadden77 8/15/11 4:34AM
  • 50 " Panasonic plasma TV out for repair for 2 months. No replacement, and when I tried to contact customer service, they refused to speak to me about it.

    AngryJoe 8/4/11 4:32PM
  • Got a HP comp there and the cashier dropped it.. When asked for another computer other then the one dropped I was told it was already scanned and sold but they were sure it was not damaged.. If any problems with it just return it and a replacement would be offered.. For 2 weeks it would just reboot for no reason then one time it wouldnt make it past post during boot.. HP tech support offered a refurb. unit only and best buy said I had to deal with HP and they offered nothing..

    Windwalker 8/3/11 12:10PM
  • Best Buy is the worst store I will never buy from due the customer service. the seller provides false information to sell you the products. Managers even worse when it comes to help or asking for assistance. I bought TV, Computer and Camcorder . My Camcorder have not use yet and i took it for my trip which i was not able to use. try to return or exchange it they refused even though under warrantee. they said it will be fix. they came back after two weeks saying that i have to pay labor for $ 84 which I refused to do . No one at best busy could of help me on this case even the manager. she just gave me Samsung 800 number. that's the worse store and customer experience I have ever had. they question is why the sent that to Samsung to fix it if they knows this is what is going to happen and the customer are going pay labor :(

    Best Buy 8/2/11 3:08PM
  • We ordered a washing machine from Best Buy and when it didn't arrive, we called the company and were told we had to go into the store. At the store, we were told that machine had sold out, so they tried to sell us a more expensive machine. Finally, they agreed to provide a similar washing machine for the same price. The manager called to the warehouse himself to make sure it was physically there. He promised to call if there were any problems. We were supposed to receive a call today to give us the window for delivery tomorrow. When no one contacted us, we called the number provided and were told that this machine had also sold out, so our machine was not arriving the next day. We were told to go to the store first thing in the morning. All of this after buying the "black tie" warranty service. We'll never order anything or go into Best Buy again. We've never had such lousy service and passing of the buck before at any retailer. It's now been 3 weeks without a washing machine.

    otterkat 7/30/11 7:22PM
  • In the past two weeks we have been at Best Buy 4 times. 3 times to buy and return an LED/HDTV(2) and this mornings delivery (T.V. #3)a Plasma 3D HDTV. The 3rd. one caught fire and blew out our cable box . It destroyed 2 HDMI cords and now my house smells like it was on fire. I realize that this is not the direct fault of the Best
    Buy store or it's management but you should have more ways to check out T.Vs there and not have delivery people, who run like little girls, cause they don't want the hastle, which the two delivery guys did this morning. Ourth. T.V. had better work or I am going to return everything I've ever bought there and sue you for time and duress!!!

    LoriSnyder 7/29/11 12:27PM
  • This is a follow-up to a comment left on 7/27/11. I had no problem cancelling my order, however as I suspected the salesperson tried to sell me a more expensive product than the one I ordered. The only ones available that were even close to the price of the original sale would have taken 2 to 3 weeks for delivery. I said that was not acceptable and cancelled my order and went elsewhere. When the salesperson checked the store computer the original item was still showing as being available. Even she was puzzled by this, and she stated that "this makes me look bad". In addition the item still shows as being available on the website even though it hasn't been available for over a month. Needless to say I will never again attempt to buy an appliance from Best Buy nor anything else for that matter.

    Anonymous 7/28/11 8:49AM
  • Best BUY has the worst customer service there is. On Monday 7/25/11 I purchased an LG refrigerator from the Saugus MA store. I was told it was available for delivery on 7/27/11. On Tuesday morning 7/26/11 I received a call from the delivery center confirming the delivery and giving me a time frame. later in the day I received another call from the same person and a message was left on my answering machine advising me that the refrigerator was no longer available. How does an item go from being avaialble in the morning to not being available in the afternoon? When I called today 7/27/11 to find out what was going on I was informed that this particular model was discontinued and hasn't been available for over a month even though it still shows on the computer system as being available. It also shows on their website that it is available for delivery and pick-up at several store locations. When I pointed this out to the rep she stated they have had trouble getting it off the system (i don't believe that for a second) and I would have to return the the store to make an alternate purchase. I informed her that this appeared to be a classic "bait and switch". I'm sure that when I return to the store to cancel the purchase they will try to sell me a higher priced item. Unless they offer to give me a comparable item at the same price I will just cancel the order and go elsewhere.

    Anonymous 7/27/11 7:27AM
  • Customer service is awful. Ordered a refrigerator from bestbuy.com no one will help me or tell me where my fridge is it has been 3 weeks since i ordered it and paid in full for it

    Anonymous 7/22/11 9:14AM
  • Do not buy anything from here. I purchased a "High End" laptop from this place which is where my problems all started. Upon my arrival home and opening of the box, I realize they gave me the wrong model. So back to the store I go, just to find they do not have the model that I "thought" I was buying. So here I go and 20 minutes later I get to the other store to exchange it. One hour and a half later, after all the problems with trying to exchange the laptops in their computer, I finally walk out with the computer that I bought. Happy ending...........not quite. One week later the screen inside cracks. Not a mark on the machine, never dropped, never damaged, yet somehow the screen inside..........done! Only being a week old, I'm thinking no problem, they'll just exchange it. Ha ha ha, I learned how wrong my faith in good business has been. After arguing with the so called "Geek Squad" and talking with customer relations, I'm left with a $900 paper weight. They said despite there being no damaged anywhere on the computer, that it was my fault. They said I had to break it. They even went as far as telling their management that I said I slammed the lid down. NEVER did these words or anything close to this ever come out of my mouth. That's where they really crossed the line. To not stand by your product and then make lies to try to cover your butts on top of that.........unacceptable! So again, do not buy from here. This I can say has been the most frustrating and regretful purchase/experience in my life and I'm not exaggerating. I would rater put up with the hassle of buying a car then ever go through that again.

    RBlodgett 7/21/11 6:48PM
  • I bought a HP touch computer on july 3 2011 and was told by the salesperson had 1 year warrenty but was not told that best buy policy was 15 days well my computer crash today 7/20/2011 brought it back wanted a refund well 3 days late if it had crash on 7/17/2011 would have got my money back. I told the rep that they could send it back to hp and get their money back but that is not the way it works. Best buy will send the hp bak to hp they will fix it and send it back to store and resale it so do you get a new computer or do you get one that has been fix I do not know. Wish my computer crash 3 days ago I would got my money back but now I had to get another computer is it new or is it one that has been sent back who knows make sure you know that you only have 15 days on a product and if something happens to product on 16 th day you are out of luck. Make sure you ask the sale rep about both warrenty store and the company that makes the product.

    bonthom13 7/20/11 4:07PM
  • bought and hp comput stoped working so took it to the geeksquad mad me buy a 200$ package Keep my computer called 2 mounths later sayed that they could not fix it then they gave me a in store creit and game an opion to pick a new 3 days old WILL NOT WORK YET AGAN!!!!!!!!! very up set never will go ther again

    nate132 7/19/11 2:18PM
  • I went to best buy for servicing my desktop and laptop with the geek sqaud.
    Some of the geek sqaud (majority of them) are incompetence and dont know how to work with customers.
    While I had to fill up a form with my name (just my name, which only took few seconds), the attender his name is Mike (Iselin NJ Best Buy) went to start flirt with other employee working with the customer service.

    Not only that, he wasnot paying attenion to my enquiries about the different schemes they have with geek squad and entered all the wrong stuff into the computer and almost charged my credit card for $500 (my computer itself doesnt worth that much).

    Then I asked about his manager or supervisor to talk to, he got all upset and started throwing stuff on the table, which is very barberic considering Best Buy have good customer care.

    I'm paying money to get my computers fixed but getting this kind of service is unaccepteable. I had to cancel all the things he dis that day and took back my computer to get it fixed by other computer repair company in Avenel.

    Best buy customer support team needs to improve a lot, they are not even in the level to consider for surveying.
    I would rate them "1".

    Oh, with all these nonsence, I still had to pay $75 for the diagnosistic they did, nothing but trying the power card conencted to confirm that its not working.

    I hope the Iselin NJ Best buy supervisor or someone see this

    BJNU 7/19/11 1:35PM
  • why would you run a add on a computor package and tell you if another store won't ship another store one of the componnets. They can't sell the sale item. I understand (bait and switch) but this is (bait and go fly a kite)

    won't be back

    Anonymous 7/14/11 9:39AM
  • Disappointed without even purchasing anything...went into Best Buy (store #1120 in Charleston, SC) with a bunch of cords, cell phones, and digital cameras to recycle. Took care of the cords and cell phones with help of the greeter; however, he did not know what to do with the digital cameras and told us to go to the Customer Service/Geek Squad desk. Went to the desk where there were 3 associates, 2 of which were helping customers. The third associate made eye contact with us multiple times and just kept going about his day. At one point, there were 6 associates behind the desk and only 3 customers being helped (not including us). All we wanted to know was where to go with the cameras and no one would acknowledge our existence.

    BestbuyBAD 7/12/11 10:14AM
  • My son bought a tv in feb2011 went to store in march 201 without tv just to ask if he could return tv he wanted to puchase a new tv 57in due to 3d tv made him sick. I was told by Christine store manager at century 3 in pA no cause of 30 return policy he had the revisit and everything he needed to return the called 888best buy at Deborah also said no all this child wanted to do is return a tv and get a larger one due to he could Nt use three d. My name is iris russ. My sons name is Joshua russ phone number is 4125967240. Please let me know if u can help us in any way my number is 4124176740.

    Iris russ 7/9/11 11:24AM
  • We were avid fans of Best Buy until this week. We have bought 5 laptops, tvs, blue-ray, dvd players, all kinds of things from Best Buy over the last few years. Less than 6 months ago we purchased A Toshiba laptop, on July 4th the hard drive crashed. Took it to our the Kenosha store where we were told it would be $100 for the data transfer...what the heck good did it do to by there comprehensive service plan? I said okay, the Geek Squad guy told us, no worries, if it was the hard drive he would fix it and we could have it back before the closed that night. He assured us that it was not leaving the store. I called 45 minutes before closing because we hadn't heard from them. Was told that it would be ready at 10:00 the next morning before data finished transferring...okay, no problem. They were supposed to call us. I hadn't heard from them so I called at 12:30, the gal says."oh we just packed it up to ship it out!" I went in to the store and was like What the heck are you talking about..."Oh we can't fix THAT one here...no access" The idiot didn't know that 24 hours earlier? We have been lied to over and over by the store and the Corporate Consumer Relations department. This was suppose to have been escalated to high priority(my son is in an internship where he uses the computer every day). I was told the man would call me and keep me up to date on what is going on. Have heard nothing. Took an hour to get through to them again today...the same man isn't in! Imagine! Have gotten nothing but the run around and lies, lies, lies. This is unacceptable!!!

    timnandysmom 7/7/11 4:17PM
  • DITTO! Horrible Customer Service! No override in place to correct Shipping request for immediate pickup.

    ENRAGEDatBestBuy 7/6/11 8:19PM
  • I was in the store trying to return something when this manager Linda Thomas screamed at me and one of the other employees im surprised there still in business with bad management like that good job Bill James great leadership you got there stay away from mount laurel best buy

    i hate bestbuy 7/3/11 8:02AM
  • Dear people,

    While some experiences can be terrible I just can't let this slide. When you buy a product it comes with a 1 year warranty and best buy is willing to take care of all that's necessary down to even shipping it for you. It's tiring hearing my last tv lasted 10 years. If you did any research you would realize those nice flat screen tv's have a normal life expectancy of 4 years with modern. Which is why protection is offered on all electronics because their is devices that do die prematurely or need replacement parts. To be frank when you buy a car you have a warranty based on time and miles. Whichever comes first. Now if you tack on all the mileage fast or over time after that period you don't expect them to just do the work for free do you? No you pay because you knew when you bought the product that their is a chance something may die or need repairs. If your offered an extended warranty and you decline then your basically accepting that if something happens after the warranty period that your ok with the cost to repair. I constantly see people commenting on product that is both best buy brand and not best buy brand. You could take an insignia, a magnavox, and a rca tv and all 3 will have complaints of premature failures and the same was true 10 years ago we just didn't have internet to share it like this. In case you don't understand what a warranty is- A warranty is a researched amount of time in which the product should have a minimal failure time, a guaranteed working product. So basically when you see a 1 year warranty they are basically saying that on a percentage scale we found that 1 year is an acceptable amount of time to see little to no failures any time after that failure rate percentage becomes high enough for loss of profit.

    truthb2u 7/3/11 6:57AM
  • As of June 1, I was a new customer of Sprint via Best Buy mobile. The instant rebates were great but the customer service was horrible. First of all the mobile sales rep failed to return my license once the transaction completed. When I finally realized my ID was still at Best Buy it was a week later. The same day I had my "epiphany" I called the store and told them I will come in to claim it that week. The CSR I spoke with assured me that it will be there when I come in next time. Well next time was today, and not only did they claim to have thrown my license away but the mobile rep claimed she never had it to begin with which is a complete lie. To add insult to my problem the store Mgr then proceeds to tell me that I have to leave the store. I asked him why and he jus simply said he is refusing to do anymore business with me at all. So basically they threw my license away, tell me that there is nothing that they can do, and then kick me out of the store. He didn't help me at all and did not even ask other employees about the situation. So now I have no license and don't know what to do....

    johntha3ird 7/1/11 6:38PM
  • Bought a Sony Vaio laptop March 2011, OS not found and died exactly a month later(30-31 days later). Brought it in for repair, and found that I had to order media disks from Sony and pay for them ~$69 because it was just outside of the warranty dates. Sony sits on the request for about a month and a half, and finally have a pack of 7 disks. Send disks to Best Buy. Recieve a call later saying they don't have the 600gb harddrive necessary for mine, so I give in and say 520 is ok. (June 29) "Computer will be ready today or tomorrow at the latest." -Geek Squad Rep. Call today, July 1st, and now the disks are having problems (#6 of 7 total is "corrupt") and the only way to get it fixed today is to buy a whole new Windows 7 from Best Buy for $125.00. Freakin' snakes, the lot of you.

    Best Buy My Ass 7/1/11 8:52AM
  • Tech Support? You're kidding, right? That's the only logical conclusion after making three phone calls and visiting the local store. First I called the number on the sales slip--"You need to contact the local store." Did that. "Sorry, we no longer handle TV support here, call GeekSquad." I called their number--"...no longer a working number." Found a number on this website, called, on hold 15 minutes, then the line went dead. Now I'd like them to go dead!

    Sincerely, Thoroughly-PO'd.

    Thoroughly-PO'd 6/29/11 4:09PM
  • Good luck! They've had my cell phone over 37 days now. Spent over an hour on the phone yesterday getting the run-around and sent to several different people. Was disconnected 5 times and had to go through the whole thing each time. Worst customer service I have ever experienced!

    Anonymous 6/29/11 10:09AM
  • I will never shop at best buy again they lie to there customers they do not care about there customers i bought 2 lcd tvs had problems with both the first one took me months to get replaced my next tv the could not fix so they want to give me a cheaper tv i had a 4 year protection plan now when they gave me a new tv & my plan is no longer i still have 2 years left on it i paid $150.00 for it and the manger in the best buy store in E B NJ was a real b..ch they dont care about ANYTHING

    bklyngirl106@aol.com 6/25/11 8:20PM
  • Best Buy offers free delivery on appliances but only on their terms.
    I was pushed out 1 week and told to wait for a call to set up delivery and then they had with no flexibility on a time slot. Not a time, a time slot. Otherwise you need to wait longer. I was offered only 1 -5 p.m which would not work. My option was to pick a new day with a new call and a new time slot. If that didnt work I guess I would have to wait again.
    I will not purchase an appliance at Best Buy, their attitude was "OK shop somewhere else". Absolutely no care about losing the sale, no compassion for the problem they were part of causing. They were quick to cancel the sale, that wont be a problem in the future, I will shop somewhere else.

    Unhappy Best Buy shopper 6/11/11 8:53AM
  • On 5/18/11 I returned a damaged AC adapter cord to my laptop.
    It was under warranty so the Geek Squard ordered a new one and I would receive it in 5-7days at my home. It is now 3/12 weeks
    I need my adapter.
    I have spent hours on hold .
    What can you do for me???
    Faith C, Quigley
    43 Willow Creek Dr
    Hudson, NH 03051
    603-8892853

    faithquigley 6/11/11 7:42AM
  • zipper a back. Then the light engine went out on the 52" Mitsubushi DLP TV. This costs $700.00 dollars for parts and labor an took 1 month to get part and schedule the repair. After that two more bulbs burned out at 600 and 900 hours. The last straw was after those repairs the chassis circuit board failed at a repair costs of $675.00. I refused to fix the TV because I knew something else would fail and just costs me more no tv. Go on Google and look up Mitsubushi TV problems. I filed a complaint.

    zipper a 6/10/11 6:53AM
  • Back in 2005 I purchased a Mitsubushi DLP HDTV 52"at Best Buy. I only bought the TV because of Mitsubushi's good car quality reputation. That was the biggest mistake I made in my life. I found out after the one year warranty of flawless performance and dependability the illuminating bulb that lights the screen burned out prematurely at 1000 hours instead of lasting 2000 hours.
    I called Best Buy customer service and was on hold for 2 hours before my call was answered. They told me I had to call Mitsubushi customer relations/service and order a replacement bulb. When I called Mitsubushi I was on hold for another 1 1/2 hours until a person answered. They said my warranty expired after a year so I had to pay for the bulb which costs $262.00. They also told me that I should have a authorized Mitsubushi TV service repair tech install the bulb because it could start a fire in the TV if improperly installed by someone else. This installation charge was a $100.00. Now the bulb repair was$362.00. I said ok that wasn't too bad of repair costs.
    Then it failed again after only 700 hours of use. That was not good as Mitsubushi would't stand by honoring a replacement free of charge. More later------.

    zipper a 6/10/11 6:41AM
  • i went to wal mart to buy a printer. they were out of stock in gardendale al. so i was passing best buy and decided to stop. they had the printer for 79.00 wal mart was 59.00. the sales person told me they would honor wal mart price. the cashier call wal mart and confirmed the price. she tried to sell it to me. had to get a superior to open the register or to over ride the price. the supervisor told me she could not honor the price because gardendale wal mart of out of stock. i was ticked wasted my time. left went to wal mart on Lake Shore Drive Birmingham and bought the printer of 59.00. now tell me how good is bust buy. i will never go back. am also post on my wall at facebook.

    jo 6/7/11 11:21PM
  • I had just bought an Amazon Kindle a month ago, I went to turn it on last night and it woudln't turn on! So I take it back to best buy, had to wait in the customer service line for about 20 minutes with about 10 employees doing nothing! when I finally reached the front they told me there was nothing they could do because I hadn't purchased the protection plan! I was thinking to myself why, why didn't I buy it form Target? they would've taken it back especially cause I had my receipt and the box it came in. I do work for retail at Walgreens and when someone brings anything back including electronics with the box and a month old reciept, we exchange it no questions asked! because we do get full credit on it when we send it back to the company. So I don't understand why they can't take alot of stuff back! Oh I know why! because they want you to pay more money for a stupid protection plan which they still probably wouldn't of taken it back!!!!

    Was a best buy customer1 6/3/11 3:56PM
  • Geek Squad is useless. Get AppleCare or any other manufacturers guarantee and not bother with their warrantee, it's waste of time and money. They want $99 every time we have to bring the laptop in to "back it up". Last time it took over 6 weeks to fix AND they "forgot" to reinstall wi fi. So another 6 weeks. AVOID BEST BUY AT ALL COSTS!

    Fishmom 6/1/11 5:24PM
  • To Whom it may concern,

    I’ve been a very loyal Best Buy customer in the past, but I’m now a very dissatisfied, disappointed, ex- Best Buy customer.

    I just bought my fourth computer from Best Buy, using your on-line services. It is a Dell Inspiron 1525 laptop. I purchased it the first week in October, but it wasn’t actually used until Christmas Day as it was a Christmas present for my daughter.

    After 3 weeks, the Dell started having problems. We consulted with Dell Support and we were instructed to take the laptop to the Geek Squad at our nearest Best Buy store. So I took the laptop, along with our 2 year old desk top, which had been infected by a virus. We left both computers at the store. The next day, we were informed by the Geek Squad that the lap top hard drive was bad, and would have to be sent off for a replacement. This would take 2 to 3 weeks.

    Having a defective product sold to me was irritating, but I understand these things happen. The Geek Squad guy then asked if there was anything on the hard drive we needed to keep. My daughter had used her Itunes gift cards to purchase a lot of music since Christmas, so I said yes. He then informed me there would be a $99.99 charge to back up the hard drive before it was sent out.

    So, let me make sure I understand. You sell me a defective product, which will take 3 weeks to replace. And then you’re going to charge me a hundred dollars to back it up? I drive 35 miles to your store to drop it off. And, if I want to back it up myself, I have to drive 70 miles round trip to retrieve it and take it back again, providing I even have the resources to back it up, given the defective state of the hard drive.

    So after I consult with my daughter to see if we really need a backup, I try to call back to authorize the $99.99 backup, and there’s no answer. The freakin’ phone rings 50 times and no one answers. I called back twice, no answer. So I called on line support and I get put on hold for like 30 minutes. Then I get transferred to the store. Guess what, no answer! So I called and get transferred to your Consumer Relations Department, and I’m put on hold for another 15 minutes. Are you getting the picture? LOUSY customer service, you think?

    So Consumer Relations finally gets me through to the store, and I give them the authorization to back up the hard drive before it is sent out for repair.

    Now, in the mean time, the HP Desktop was diagnosed with many viral infections and we paid @$160.00 to have Geek Squad rid it of the viruses. So I pick the desktop up after about a week and a half. I hooked it back up to our home system. It immediately was running poorly, pop-ups were taking over our internet access, we couldn’t play You-Tube videos, and locked up trying to download Javascript . None of these problems existed when we took it to the Geek Squad. It was just running slow. Finally after a few boots and restarts, nothing was working, and it locked up and we couldn’t bring it back without a system restore. During the restore many of our files were deleted even though we selected the option to retain data files. AAAAAAAUUUUUUUGH!

    And then it’s back to the phones to call the Geek Squad and ask if my $160 contract included house calls. So I called my local Best Buy store once again, got the automated answer again, selected the Geek Squad number, put it on speaker, and proceeded to clean my kitchen. I would estimate that the phone rang 40 to 50 times with no answer. I tried the number at least 3 times. No answer. I mean seriously, why wouldn’t you have some sort of answering machine so you could at least leave your name and number? For a business that claims such great customer service and support, are you crazy? This is ridiculous.

    So I took the desk top back because the $160 service contract was only good for 30 days of support. And I picked up the lap top with the newly installed hard drive and the $100 CD of my daughter’s music and pictures. Nice.

    Anonymous 6/1/11 10:32AM
  • Best Buy manager refused to give full refund for failed installation of a vehicle security system after the installer said it would work. After I said I would dispute the charge if he would not issue refund, he yelled "Ok, but get out and never come back to my store!" and then yelled at the installer "Rip it out of his car!" This was in the center of the store with other customer present.

    geepers 5/15/11 9:40PM
  • BEST BUY SELLING USED CELLPHONES AS NEW!....I wanted to get boost mobile and found a samsung rant phone at bestbuy for 49.00. What a steal! boost mobile is selling them at 120.00. I went to best buy. Store out. Ordered from warehouse on bestbuy computer. went to bo0stmobile.com/activate. Site says I have to pay a 10.00 reactivation fee. Called boost. Boost states, PHONE I BOUGHT AT BESTBUY ALREADY REGISTERED IN SOMEONE ELSES NAME. and they cant give me any info. I am about to call the BBB, the FBI and the FTC!!!!

    pissedcustomer 5/14/11 6:11AM
  • Bought a sonos 120 receiver. Took it home and opened the box...surprise! It had a sticker that said "shelf copy", the unit was dented and lacked doumentation. The idiots sold me a used device and didn't even think to remove the sticker. What's worse, a store manager picked up the box from inventory. He had to know that the box was opened and the device was used. Be very, very careful...Best Buy will try to sell you used merchandise!

    Unhappy in Florida 5/9/11 7:23AM
  • I purchased a 50" Insignia TV from Best Buy a little over 2 yrs. ago. I was assured by the salesman that this was a great quality set and it was a signature brand for Best Buy only. I have taken very good care of the set even preventing my children from playing video games on it for fear of messing it up. When I first bought the TV I had to take it back the following day because it wouldn't even turn on, I live 30-35 miles away from the nearest store and I had to drive all the way back to the store because it wouldn't even turn on, this is a product straight out the box. Best Buy then gave me a new TV and 2yrs later this TV goes out. Once again i traveled to this store and i was told by the store manager that there was not a thing he could do for me. He said if I had purchase the warranty that might have been able to help me. Correct me if I'm wrong but why should I spend $300.00 more on top of $1,400.00 that I've already spent on the product, Shouldn't they have a little bit more confidence in their products then that. I have tv setS that have lasted me over 10 yrs., if I would have gotten at least 4 yrs out this set I would have been okay with it. I have spent alot of money at Best Buy and always have bought my electronics from them but I will no longer buy anything from a place with such bad cusomer service and managment. This manager didn't offer to help me one bit other then to give me the 800 number. I am going to file with the FCC, BBB, and anyone else that will listen.

    jesse 4/28/11 7:39AM
  • I purchased a sprint samsun epic from the best buy location at 19503 I45N Spring, TX 77388 on 3/25/2011. On 4/24/11 my new phone wouldn't turn on. I returned to the best buy on 4/24/11 to return it for exchange. I was told when I bought the phone that I had 30 days to return it no questions asked. When I got to best buy they were closed for the Easter holiday. I wasn't upset that they were closed at all. So I returned on 4/25/11 to try and exchange the phone again. I first went to the cell phone counter and talked to Derry Bidez who is a mobile consultant. He looked at the phone and said that probably the screen came unplugged from the phone but that there was no water damage or sign of abuse to the phone. I told him that I would like to return it and get a new one. I provided him with my receipt and all of the box and original packaging. He looked at my receipt and told me that because March has 31 days in the month it was past the 30 day policy. I then shrugged and told him that I tried coming in yesterday but they were closed. I then asked to see a manager that was on duty. Jon Alexander was the manager on duty and proceeded to meet me at the counter. I explained my situation very professionally to Jon. Jon just responded by saying that "that’s company policy" and didn't offer any alternatives to try and help the customer. I am a store manager for a major corporation and I understand that there are policy's to follow. However, I would think that a store manager could come up with a better answer than "its store policy". Best Buy needs to spend more money on their management team and hire educated people. It’s very frustrating to try and deal with a company that has poor customer service. I have been a bust buy customer all of my life. I have two homes that are full of home theater equipment that I have purchased from best buy. I will never shop at this establishment again. I will also tell every person that I can about how poor the customer service is at best buy.

    garett 4/25/11 11:53AM
  • Worst ever. Back when i used to work for them the only reason i ever bought black tie was because it was dirt cheap for employees. I always feared the day something broke however because then I would have to deal with a call center. Well, that day arrived and i've been back and forth for the past week now. I know no one gives a hoot because back when i made 7.50/hr on Geek Squad doing EVERYTHING i didn't give a darn. Hard to care when your getting paid half a what a normal technician makes.

    jiffy 4/20/11 12:05PM
  • CONSUMER ALERT!...... ATTENTION ALL POTENTIAL CUSTOMER'S!..NEVER SHOP AT BEST BUY! I went to Best Buy in Jordan Landing to purchase two big screen TV's, a muli speaker stereo system an other electronic items for my Yogurt Shop. I paid Best Buy the $99.00 fee for Geek Squad to come out to my shop and give me the estimate for all the wiring and all the electronic devices that I was interested in having installed. Little did I know, that when the time came to have it all installed, they would not answer my phone calls or emails. They had told me to give them a call before my drywall was installed, so that it would be easier for them to run the lines. Call after call...NO return message. Email after email...No return message. After waiting along two in a half months. I had to go through another company to get the job done. To This day, Best Buy refuses to refund my $99.00 fee that was suppose to go toward my install and purchase. I have made a trip to their store a number of times, and get the same young unprofessional management team, who yells at me and refuses to refund my money. Very hard nosed and unexperianced associates to say the least! I think it's just a matter of time that these jerks will be out of a job when the business goes under due to all the customer complaints. So stay away from BEST BUY at all costs. Unless you want to feel taken advantage of.

    Had it! 4/18/11 8:10AM


  • I bought a Asus computer from Madison WI Best Buy in Oct 2010, I'm currently a Masters student working on an IT degree. I need the computer specifically for this. From early on I have had a lot of trouble with the computer shuting itself off for no reason. I did purchase the black tie protection.I have taken this machine into the GEEK Sqaud 5 yes I repeat 5 times. The first two times they replaced some internal parts including the mother board. The machine has continued to fail. The last time I had to take it in I was on vacation in Florida and now I have even a bigger mess. Being told again there is nothing wrong with the machine and there is nothing they can do for me. I have several people witness this computer just shutting down for no aparant cause. During this whole ordeal, my studies have fallen behind, and now being 1200 miles from where they are shipping the computer back to . I have still no computer to use!! I was told multiple time they would stand behind there "Black Tie" protection, not so much at this point



    I have been put on hold for hours at times trying to resolve this, yes I said HOURS on Sat April ,16 2011 2 1/2 hours holding to get no where.



    My suggestion to anyone at this point is DON'T waste your money on black tie, its a waste of your money. The sad part is I dont' want my money back or really anything special just a functioning computer

    BrianG72 4/16/11 1:24PM
  • Fred & Margie/Port Richey/Pasco County
    Wow..so much for us being valued customers for 11 years. We purchased a 55" LED LG TV on Sunday, March 13, 2011 from Bestbuy in Gulfview Mall in Port Richey, Pasco Cty FL. We purchased a TV stand for our 55" TV on Monday, March 14, 2011. After we assembled the TV stand, we finally opened the TV box [which was unopened since Sunday] placed the TV on that TV stand and as soon as we turned on we noticed it was damaged. We purchased with the BestBuy Credit Card, so we returned it on Tuesday, March 15, 2011 and the nightmare began. Bestbuy claims we damaged it, so they do not want to give us another one. We've been valued customers, never late on a payment, for many years, and this is the way we get treated! We went to court yesterday met w/mediator,were not happy with the outcome, so we are going to court in June. CUSTOMER BEWARE....MAKE SURE BEFORE YOU WALK OUT THAT YOU KNOW THE TERMS OF RETURNING ITEMS...DID YOU KNOW IF YOUR TV DOES NOT HAVE THE REMOTE CONTROL INSIDE THE BOX YOU CAN'T RETURN IT????SO IF SOMEONE MADE AN ERROR AND DAMAGED YOUR TV, COMPUTER AND PLACED IN THE BOX AS IS...THEY WILL NOT GIVE YOU A RETURN OR EXCHANGE..READ THEIR POLICY...YOUR STUCK WITH IT. SO MUCH FOR VALUED CUSTOMER...BEST BUY...MORE LIKE WORST BUY.

    Fred & Margie/Pasco County, Port 4/15/11 1:17PM
  • BestBuy in Otay Ranch Town Center
    I made a purchase of a refrigerator on 2/26/2011 with a plan of 24 months 0% interest. The total price was 2,486.95 so I needed to pay a payment of around $104 each month.
    But in the first month there was a additional fee of 9.11 and on the second month $33.1!!!!
    I went to the Best Buy on Otay Ranch Town Center and the customer service said "this is no BestBuy, this is a problem with HSBC bank... so you must call them and solve the problem"...
    How is it possible?
    They sold me an expensive refigerator offering 24month ZERO interest!!!... and now, they just said that fee is from the financial bank (that bank was selected by them too!!!!)... Instead to make effort to solve the problem... they said it's my problem...
    So, i'm the stupid one who bought a refri paying around $700 of additional fee during 24 months???!!!! Please...
    I'm gonna pay the full amount... NEVER buy a financial plan of ZERO % interest... it's just a lie from them...

    sdson 4/12/11 10:08PM
  • I made a purchase of an Router i was told buy the Sales man that was what i needed although AT&T had told me i needed something else when i was able to call AT&T to help me install it i was told that the router was not what i needed. The sales persons told me as long as i didnt open the package i would be able to bring it back. upon trying to return it i was told it was to late all i wanted was to us my money on something else but now i am out of 35.00 and have something that is of no use to me. they dont seem to care about their customer i have bought serveal things from them computers, laptops, pretty high dollar purchases but i will never shop there again.

    firegirl 4/11/11 8:21AM
  • My college student daughter purchased a laptop from Best Buy a month ago. It did not work properly and we took it back the next day. The manager looked at it, said it was fine and we brought it home. It has been a problem ever since. We have complained and all they want to do is sell us software and hardware. We took it to the store today and they threw us out of the store!!! They threatened to call the police. I cannot understand Best Buy's behavior.
    We are out $700.00 with a bad laptop!

    rgray 4/10/11 8:51PM
  • Living in Northern Michigan gives us few choices for electronics and the Best Buy Store in Traverse City, Michigan has got to be the epitome of indifferent, unhelpful, personnel in the region. They appear far too busy talking to each other than helping a customer. We're done with them and will travel a few hours for purchases from now on.

    Upnorth45 4/6/11 10:31AM
  • What do you guys do...pay your people under minimum wage? You're committed to the community ?? advertising responsible recycling, but your employees aren't aware of this program. I spent way 2 much time on this with 2 retail stores and your horrible call center service. Get real. Just another reason to pay a little more up front to keep the local guys in business because they truly have a vested interest in the survival of their business. Soon there will be more empty stores in the shopping areas of America as Best Buy goes under. You guys couldn't even reorganize under bankruptcy and make it work!

    Anonymous 4/6/11 10:29AM
  • Wow what a horrible company. I asked for a part that I didn't receive with my computer and the dude started yelling...So I started yelling back. Interesting conversation that was.

    George 3/29/11 9:08AM
  • Not Happy. just needed to know how to get one e-mail account. Charge charge charge. They Will HELP for a price.

    dakota girl 3/23/11 12:57PM
  • I can't believe the rudeness and indifference towards clients from the majority of the Best Buy shop staff at 86st and Lexington, NYC.

    Most of the staff pretends to be extremely busy and react with shrugs to clients' questions. For instance it took me more than half an hour to get an answer on the availability of iPad 2. Another half hour to get anyone at the client's desk to finally be informed that there was a "waiting list" for purchasing the iPad 2. Finally another 15 minutes or so to be informed (by the shop manager since the sales people were just unable to provide with the information)that "the list had been closed 2 days earlier".
    At the end I have ordered the iPad from Apple. Thank you very much.

    A CharlieA NYC 3/23/11 11:54AM
  • Today, the 18th of March 2011.

    Just experienced the most stupid discussion with the customer service and her supervisor, I do order online for my business, never did from Best Buy, a scam called ASUS Eee Slate, its advertised in the flier, for many times, but they do not have it in the stored, anyways, with to questions verification of ID and address, they want me to call from my home number ((ONLY)) to verify the order while my other cell and work number is on file,,, what a scam to cancel the order because of false advertisement.

    fdib 3/18/11 1:35PM
  • Worst service ever. "Warranty" means nothing to Best Buy. I purchased a product 11 months ago which clearly states it has a Lifetime warranty. It is defective and I took it in for a replacement. They refused to exchange it because I bought it "too long ago". I asked them what lifetime warranty means and they sputtered through a ridiculous explanation before finally just repeating that it's been too long and the computer won't let them do anything.
    I called customer service but got run around in circles. No one can explain to me what lifetime warranty means.
    Best Buy will say anything to get your money and after they have it, you don't exist.

    Nunya 3/16/11 5:29AM
  • This is our worst shopping experience.
    Lousey scheduling for delivery, unwilling to work with us on delivery time and then "they were late".
    Refridgerator was damaged upon installation so they then give you a Canadian phone number to request parts replacement.
    We "WILL NEVER" do business with these people again!!!!!!!!!!!!!!!!!!!!

    mwcox 3/15/11 1:31PM
  • The Best Buy in Scottsdale, Arizona, on Thunderbird in North Scottsdale gives some of the worst customer service that I have experienced in my life. Not only were most of the employees rude but even had the audacity to "jokingly" tell us to buy the product that we needed somewhere else. I would advise people who are looking for friendly employees and GOOD customer service to shop somewhere else where their business is appreciated and where you don't leave feeling awkward and sorry you wasted your time. Needless to say, we will NEVER go back there ever again.

    Anonymous 3/13/11 1:12AM
  • Best buy is the worst in customer service and taking care of the customer. I purchased an anti-virus update for my computor and gave the person a corporate over the phone my credit card number and I asked for a invoice to be sent to at my email address and never recieved it!!!! Then i started asking for a invoice and know one could give me one they said that it had been sent but i never recieved it. I asked SO CALLED CONSUMER RELATIONS AT BEST BUY TO HELP and they couldn't even do what they said they where going to do. I will NEVER BUY ANOTHER THING AT BEST BUY becuse of this. I am in sales and if I treated my customers like I have been treated I would be out of business.

    BEST BUY IN MY OPINION IS A JOKE......
    AND YOUR UPER MANAGEMENT SHOULD ALL BE FIRED.

    Anonymous 3/11/11 7:10PM
  • I've been to Best Buy in Hawaii numerous times and let me tell you, I only go it I really have too. This store sucks. The clerks don't know what the hell they are doing. I had purchased a gps case online, only to find out that it wasn't as advertised. So I went to the store and purchase one that worked better for me. Before going I called to make sure what I wanted was in stock. The guy on the phone said that they had 35 in stock. When I went there my friend and I found none on the shelf. She said she would find someone get what I wanted. I proceeded to stand in the return line. When I'm finally service told her why I was returning the item and the one I wanted was not on the shelf. She called for assistance and no one called her back. She finally stopped another clerk from the area and she tells him about the item I'm looking for. He comes back and tells me that isn't what I want. I told him I wanted a particular case as I know that my item would fit in it. He proceeded to lecture me about what the casing was for and how to use it. Wait, I didn't ask for your opinion I wanted what I wanted. He proceeded to lecture me, and my friend walked up and said she finally found someone to help her and brought the item to me. I told him this is what I wanted and didn't need his two cents. She even had problems with clerks standing around and not wanting to help. This store sucks big time. They hire idiots everyday, and they won't even help.

    2kolohe 3/7/11 11:36PM
  • THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT
    WITH. I WILL NEVER BUY ANOTEHR THING FROM YOUR BUSINESS.

    PHATNURSE 3/7/11 5:50PM
  • i bought a tomtom xl gps from bestbuy and it was not used for a month. the gps they sold me it was defected item. there was something wrong with its speakers.
    i took it to bestbuy to exchange it they said sorry we can not exchane it. it is more than 30 days now you have to call the manufacture they will exchange it.
    then i called tomtom customer service for more than two hours they were putting me on hold and transfering me from one to another like soccor ball and suddenly he hunged up. what a customer service!
    so guyz i am not going to buy any thing from bestbuy infact i call it worstbuy now and not anymore tomtom products because bestbuy and tomtom are not behind their product.

    worstbuy 3/5/11 5:44PM
  • What a horrible experience I have had in trying to get my new washing machine correctly installed. Best Buy does not have exceptional customer service. I would say they have mediocre customer service. Service desk personnel make commitments on the phone that they don't intend to honor (i.e. they provide a 4 hour call back after escalation to their "management team"). I was supposedly a priority installation fix since it was apparent with my first laundry load the washer was not installed properly and I immediately called the Best Buy service desk. Still wating on a confirmed priority service call Very poor follow-through. No more Best Buy products for me.

    bye bye bestbuy 3/5/11 1:52PM
  • NEVER BUY A COMPUTER FROM BEST BUY!!! Purchase a new computer Black Friday gave to Husband for xmas for his tax season. Now ok his fault opens the box goes to turn on computer defective. Brought back to Best Buy Hubbies fault understand past the 14day exchange policy. I understand no problem just fix it. Geek squad; "would you like the computer downloaded." Duh can't broken out of box. They couldn't fix sent to Toshiba yeah phone call it's back without windows 7. Ok I Talk to Toshiba for 29.00 plus shipping they will sell me one! They don't warrantee software hello I never got it out of the box! Two store managers, one phillopino, one very unintelligent manager at Toshiba and nowhere!!!
    Best buy makes a ton of money off geek squad do yourself a favor and purcahse anywhere else! I'm writing to better business burea! Done with them they just lost a 2032.00 sale on my Samsung refrigarator! I canceled my order was it worth the thirty bucks!

    salt 3/3/11 3:47PM
  • BEST BUY SUCKS! I will never buy a computer or anything else from them. I bought a computer with there own anti virus BLAH BLAH. 3 months later it crashes. I have to pay to get my files back. I have to pay to get it up again. By the way I just called the manufactuer and they did for free. I called to reinstall my anti virus and they have no info on me. DO NOT GO TO best buy in aventura, even if your life depended on it.

    Anonymous 2/26/11 3:23PM
  • Simply put, the employees of best buy are essentially knowledgeless about the products and services they offer, but will say what you want to hear to make the sale. Then when you attempt to make them honor these verbal agreements they say its not policy or policy has changed and just keep your money while not honoring the agreement made upon exchange of said money. I am speaking not only of the black tie warranty, but also of the knowledge base of the majority of their employees, if you can find one not playing a game to actually help you. I too will be taking my business elsewhere. I mean the store in springdale ohio isnt even sure when they will get in new models of out of stock equipment, how is this company so large and still in business? Perhaps most people just eat crow, but I will not do business with a company that is one not knowledgeable about the products they sell, and two does not honor to the letter the agreements made by its sales associates at the time of purchase. IF your associates are ignorant of policy and so lie to take my money the store should then be responsible for any loss that would come with said transaction as it was a representative of their corporation, trained by them, who was making sales under false pretenses.

    The issue-sold a black tie warranty two years ago when policy was to exchange out defectives for new in store. When I show up they want me to send it out and get a refurb unit back, which was not what I was sold. I spent two hours on with customer service before they would make and "exception" and honor the agreement the way it was presented at the time of purchase. And then still they only gave a gift card as they had no comparably priced models in stock. In fact even the web site was 'sold out online'. Not one store in my area has one, I called the district office. Not only that but no one even has a time frame on when more will be here. The agreement I was sold was to exchange a broken machine for a new one same day in store, and I have had to fight tooth and nail just to get that partially honored.

    As many others have said, very poor customer service, using policy to pass responsibility off so no one has to claim it and then accept responsibility for it and clean it up. The reality is that no matter who said what, if the public face of the corporation makes promises the corporation itself has an obligation to honor them, even if I am in another store half-way across the country. That's why you use best buy, because they are the same everywhere, and in that vein they are similarly poor everywhere.

    me123 2/26/11 2:30PM
  • Where to begin? Buy a router that won't interface w/ your system so you'd think the obvious SIMPLEST idea would be to return it to the store for a refund. Gosh, NOT if you bought it at Best Buy, THAT'S for certain! Fiasco started w/ evil Customer Svc 20-something-keeper-of-gate,, Dayton Mall, Miamisburg, OH store. Wow. First, informs me she SHOULDN'T HAVE TO ACCEPT SINCE IT'S OPEN AND NOT DEFECTIVE! Despite not working on my system which she didn't seem to "get" she made an allowance and DID accept router back...SORT OF. Since I ret'd on DAY 32 and NOT Day *30*, I was stuck w/ one of their damned "gift cards". I say this PARTICULARLY FURIOUS since after going over receipt w/ fine tooth come, it has come to my knowledge that SOME FOLKS IN THE "Reward Zone Program Premier Silver", WHATEVER IN THE HECK THAT MEANS! To ME it means that if YOU spend more than I apparently do in BB then YOU would have been given 45 days to return that router, and not SCREWED for being 2 days "late" and consoled w/ what I consider a worthless $53.44 "gift card" since am boycotting BB as a result of their lack of customer SVC, unclear return "policies" and unfair treatment of certain customers. But hey, if you want a $53.44 gift card for $50, e-mail me at 4myk9z@att.net!

    knownhalo 2/16/11 11:24AM
  • I was told I would have an ans to my question in 3 days. I was sold a unit with windows 7 and can not use with my phone, I guess I will get with someone who will do what they say. You and verizon should take a break. customer service said do not reply to this msg ?

    Anonymous 2/8/11 7:27AM
  • I am up, late at night, preparing my small-claims suit against Best Buy for not honoring a "no lemon" guarantee they sold me when I bought my laptop. The computer is less than two years old, and it has sat in a service center somewhere for 8 weeks of its short life. Best Buy's Geek Squad has repaired it 3 times for the exact same problem, and claims that the first time it was a software problem, not a "guaranteed" hardware problem. The symptoms were identical all 3 times, yet, these were, evidently, entirely different problems. One manager told me that she'd exchange my computer after I backed up my files and returned, but when I returned, her boss said "I will not be giving you a new computer today." He certainly insinuated that I was being dishonest.
    Being that I had spent much of my recent life at the Geek Squad counter, one of the agents leaned over toward me when the manager walked off and said "hang on to your paperwork, this machine always has this problem. Just make sure you have the paperwork, and they can't deny you a 4th time." I'm sure they'll try. I've tried to contact the store manager, who returned neither a call nor email, I've forwarded my letter to the website's customer service, and now I'm up in the middle of the night getting my receipts and correspondences together to file a suit. Lovely, Best Buy. What a totally dishonest and shameful business paradigm; "We'll sell you a warranty, we will just not honor it." Slime.

    Willy 2/7/11 9:06PM
  • TERRIBLE SERVICE!!!!! Please stop emailing me! I went to best buy looking for a car stereo and was ignored! So I went to radio shack and made my purchase!I went home and cut up my reward zone card!I am done with best buy!

    Anonymous 2/6/11 4:11PM
  • Whenever I go into Best Buy, especially the TV and computer departments, I can never get anyone to help me. They always seem to be busy or just plain ignore me. In Dec. I wanted to buy a 26" tv for my daughter for Christmas. I found the tv I wanted but it was too awkward for me to get it into a cart, the cart kept moving. Finally another customer helped me. Finally a young sales person came along, asked the other customer if he need help and he told him he had just helped my put the tv in the cart. The salesman said thank you and walked off. He evidentally thought I was done shopping. My husband and I own a small business and if we treated our customers with such rudeness and carlessness we would be out of business. This was not the first time this has happened, from my personal experience their young salespeople don't want to help middle aged or elderly people, better get used to it kids, there's a lot of us from 45 and up. And a lot of us have more money than your young friends. I ended up leaving the tv in the cart and went to Sams Club and bought two tvs. Better product, lower price. I will not go back to Best Buy again.

    Gabycat 60

    gabycat 60 2/5/11 9:22PM
  • I also had work done by a Best Buy car stereo installer. He broke my CD player and Best Buy won't repair it. He claims it was working when they gave it to me - but it was not. Customer relations will not help me - they are backing their installer. This is the worst company to deal with. I will never make a purchase from them again.

    2345 2/1/11 3:56PM
  • I wanted to cancel the TV calabration that we were talked into. I used my debit card to pay for it. They would not credit my account, I have to go into the store (45miles away) to pick up the cash. They told me I should have used my credit card. They are the same card!! I will never buy from them again!!!

    unhappy gal 1/28/11 12:07PM
  • Bought a Samsung French Door Refrigerator (floor model) in great condition. They were supposed to pick it up at the store and transport it to their warehouse and then deliver it to my house. Too much transporting and too many things to go wrong, and you guessed it...on the day of delivery, the thing picks up dents the size of bullet holes. So much for the nice fridge. They promised to get me a brand new, in the box fridge...surprise, surprise, Samsung doesn't have that one anymore, even though it's on Best Buy's website. Don't even get me started on wait times to talk to someone. 20 minutes.

    Anonymous 1/25/11 8:22AM
  • Bought an autoStart for my car back on 12/19. It was a sunday and they said i had to call on Monday to set up an appt he also looked up and sold me all the extra parts i would need to get this installed. Well on monday when i called they told me the first available install was on 1/19. That is one month later and also that is the last day to return this item (as they will not accept returns after 30days) I went to get my autostart installed and they told me it was going to cost me around another 50 bucks for more parts i needed. Well now its a couple days after and i read my reciept to show they charged me for the same things that i had already bought and paid for when i purchased the autostart and now my check engine light is on. My vehicle is less than a year old. I called best buy and the manager called me back and pretty much told me that since i initialed the paper work and said i would agree to pay for this stuff there is nothing they can do because its all on the "up n up" WTFrick??? that is just poor business. I cant believe these huge companies really need to drag little old me dry. ONE piece of advice. DONT GO TO BEST BUY if you are a single woman without a man to go with you. They take advantage of the old and women who really dont know better and need things done. I will be talking to a lawyer in the morning. This is just sad

    me 1/24/11 12:42PM
  • Never, ever buy anything from Best (Worst) Buy. They will not let you return anything, for any reason, ever. Customer service is totally non-existant.

    maddogjl 1/21/11 9:36PM
  • We purchased a new Whirlpool washing machine from Best Buy in August, 2010, and on December 31st it stopped working in the middle of a wash cycle. Two visits from their service department (Geek Squad) and three weeks later the washer was not fixed. (the guy from Geek Squad called someone from our house to ask how to tighten a clamp). The Whirlpool rep for Best Buy did not assist us either. We finally called directly to someone we know at Whirlpool who immediately arranged for service from a reliable service company. We have purchased many big-ticket items from Best Buy over the years, but will never purchase another applicance from them - they seem ill-equipped and unwilling to back-up the products they sell with service.

    bartberg 1/18/11 12:01PM
  • I simply have too many negative issues to list. Each and every time I've worked with Best Buy has turned out to be a chore and an unfortunate experience. I purchased an ASUS computer two months ago and after only two or three weeks I tried, first to get service, and then to return the defective computer. All efforts were in vain without another huge injection in cash (for a three week old computer!!!!). The Geek Squad are a joke and the sales team, especially in TV's and computers are more like used car salesmen than knowledgable sales professionals.

    I WILL NEVER SET FOOT IN "WORST BUY" again.

    pauljen77 1/15/11 8:53AM
  • I will never purchase any thing out of best buy again.. I purchase a lab top in 2009 with a software package however they felt the need to debit my account for 42.39 for an update I was never informed by writing that they would be debiting my account so I called and they explain the charges I request for them to refund my money. i was told they had a back log and it would be 30 days before I could get my money. I waited the full 30 days and I still have not received my money the customer service rep does not speak clear english this is a hot damn mess i would never and I do mean never go back to best buy again

    wrost service ever 1/3/11 8:57AM
  • I went into the Best Buy store in Ithaca, New York last night to look at laptop computers. There were three college-aged employees playing on a computer in that area of the store who were so engrossed in their game that they totallly ignored the customers in that section (me and about 2 others). As I left the store, I observed another five employees, about the same age, playing another game in another part of the store. Of nine employees I saw in the store, only the person at the cash register was actually working. It didn't bother me because I was able to see what I wanted to, but what a waste of money to pay these people salaries to play games and ignore customers.

    Anonymous 12/31/10 10:21AM
  • Tried to buy a netbook for store pickup at Wheaton, MD store on December 27, 2010. On-line site said product was available at this store (a featured item, no less!), so paid for it with a credit card. Went to the store a few hours later, and after 30 minutes was told they didn't have the product, and that the on-line availability indications were very inaccurate. Asked to have the order cancelled, and a refund on my credit card. After another 2 hours the manager ("Moses") told me he had cancelled the order but couldn't provide a written receipt or credit slip, that I would receive an e-mail confirmation within 10-15 minutes. Turns out "Moses" cancelled the laptop but not the "free Geek squad Ask the Agent" service that came with it, which now costs $19.95!! Called Best Buy Customer Service ("Michelle Craig") on December 28, 2010 and was told Best But could NOT CANCEL the PURCHASE of the FREE SERVICE as it had already been shipped!!! Asked to talk to a manager, and was told I was not allowed to, but that one would call me back. Am still waiting 24 hours later, while receiving e-mails about a service I didn't want but am apparently being forced to pay for. I was told I can attempt to return the "service" product for credit after "it" arrives at my house -- want to bet how that process will work (see anything in the above I was told that turned out to be correct???)

    DON'T EVER USE BEST BUY'S SHIP TO STORE "SERVICE." THEY ARE ALL LIARS AND CHEATS!

    stupidly trusted best buy to hav 12/29/10 11:29AM
  • As I do most of my Christmas shopping online, I made a purchase for best Buy. The purchase was made 11/26/2010. I still have not received the package as they are supposed to have guaranteed Christmas delivery. I can't believe it has been over a month and I still have not received my package. It was suppose to be a Christmas present. Being it didn't ship till 12/22/2010 I thought I could use it as a birthday present for 12/27/2010. It has only made it from Kentucky to Tennessee. Which I believe is ridiculous and don't know If I will ever order online from best buy again.

    sla547 12/27/10 9:06AM
  • Bought a t.v . from Best Buy and when 1 year was up received info for renewal on warranty, at that time we figured out they had given us the lower priced model than what we paid for . They said it was too late to do anything about that now . That we would have to say something in the first 30 days. I wouldn't recommend to purchase form them.... apparently they don't believe in making good on their mistakes.

    Anonymous 12/26/10 12:59PM
  • Best Buy Store # 232

    Manager: Amanda Kisler

    I had pre-ordered the Despicable Me DVD from Best Buy. I chose to pick the item up on the first day available, December 14th, at 5:30. When I ordered, I selected the free stuffed toy that was offered by Best Buy. When I went to retrieve the DVD, the stuffed toy was not available. I was told that each store only gets about 10 and it is on a first come first serve basis. I questioned what the point of pre-ordering was if the offer was not honored. I was told to contact the DVD distributor...the store could not do anything. I requested to talk to the manager,Amanda Kisler, to get more details about the number of toys delivered to the store and why they were not set aside with pre-orders. The manager was VERY rude. Ms. Kisler refused to come to the counter and chose to remain at a computer apx. 30 feet away. She refused to turn around and had head phones on. I stopped explaining the problem to wait for her to come to the counter. She told me to go ahead and talk - she was listening. I told her I was unsure how when she refused to speak with me, come to the counter, take off her headphones, and she remained with her back to me. At that point I requested her name and store number and that I was going to report her lack of professionalism and customer service.
    I am unsure if the information provide is true for the entire company or if just that store....either way, I will not shop at Best Buy again...it can not be the best buy if the products are not delivered and the managers do not understand the meaning of customer service.

    Anonymous 12/24/10 8:17AM
  • I tried to order a phone on the internet, but kept getting an error message...so I call customer service for Best Buy. After 15 minutes, I hung up. Then I called a number listed on their website specifically for phones. Another 15 minutes wasted. So I sent an email and got an automated reply. Someone eventually emailed me stating they could not find an order number for me. Of course they couldn't...I was unable to place the order!!! Wrote back and told them that and never heard back.

    njchatham 12/23/10 8:42AM
  • We purchased a refurbished Wii that included the Mario Sports game.

    The machine arrived and worked fine, but the game did not.

    I called Best Buy's customer service line, sat on hold for 45 minutes

    and the person I talked to told us to take the whole system into the

    store here in Lincoln Nebraska and they would replace the game. We

    drove across town to the store and they refused to help us at all.

    So I called the customer service line back (another hour on hold) and

    they said to mail just the game back. So I place the game in a disc

    mailer put a copy of the return sticker inside with the game and put

    the return label and return sticker on the outside of the disc mailer

    and mailed it back.

    We did not hear anything so my husband called Best Buy's customer

    service line (another hour hold). He was told they were putting a

    tracer on it and we would hear something within 48 hours. We waited

    four days and called back. (another hour hold time). We were given a

    case number and told he was looking into it.

    That evening, Dec 17, I got a call from UPS asking if we received the

    package back on Dec 2 because someone at Best Buy said we had not. I

    told UPS that Best Buy is very confused because we had received it but

    had to send part of it back!

    The following Monday I call the Best Buy customer service line again another hour on hold, then the rep who answered tried to tell me that the machine did not come with a game! I asked him if that was the case, why did they not only list the game, but also mail one with the Wii machine. Then I asked to speak to a supervisor since I was getting nowhere with all these calls. He put me on hold again then came back and told me that they would have to call me back. I argued for a while, but he would not put me through to anyone, just kept insisting that someone would call me. So far, no one has called me back.


    At this point it would have been much cheaper to buy a new system at Walmart! Best Buy's customer service is terrible and they show no signs of replacing the defective merchandise or refunding any part of the purchase price.

    ldaw 12/21/10 9:04PM
  • i just purchase a cellphone case for galaxie phone since you guys where the only one that caries right now i went to your store i would a clip case like that should last more then 17 days i went to your saskatoon store this morning with the original package and original receipt the clerk went to talk to the manager about my situation and came back saying that there is nothing your store can do i said to the clerk that clip was faulty and he sort agreed with me but the decision what not is to do the manager had no time to come and talk to me i just remove the phone clip off my belt and it broke we r dealing with plastic so nothing is perfect as far as i know !!!!!! i paid almost 40.00 for this item that lasted me 17 days wow!!!!!! very poor customer service i will never ever buy anything from your store again you guys dont cary any customer service shame shame shame if the item would of cost me 10.00 dollars would of been different but at the end of the day i still can beleive how your company deals with customer like that just push them away,I dont think any business should trest there customer that way a very unsastified customer shame shame shame best buy

    Anonymous 12/20/10 10:51AM
  • IT IS IMPOSSIBLE TO TALK TO SOMEONE AT BEST BUY! I WAIT ON HOLD FOR 30 MINUTES AND THEN CALL BACK AND WAIT ANOTHER 30 MINUTES.,.,I WILL TAKE MY BUSINESS ELSEWHERE

    txcowboycub 12/16/10 10:26AM
  • Horrible experience with Best Buy online. I place an order on 12/10/10 for a christmas gift for my niece. Since delivery to my place is going to be past 12/24/10, I decided to send it to the store nearest to where I live. The status showed that estimated delivery time to the store 12/15/10. I was quite happy because it will arrive before Christmas. I received an email that the product cannot make it on 12/15/10. I called best buy and was told that it may arrive to the store on 12/18/10. The lady assured me that I will receive it before 12/24/10. The I received another email that day telling me that if I do not call in 8 days, they will cancel the order. I called and asked the status of the product. I was told that since it was a delivery to the store, there is no status. I checked online and my order status is in progress. The customer service cannot tell me when I would receive the product nor whether it was shipped or not. All he wanted to know is whether I want to cancel te order! I can't believe it. I swear if I can buy it elsewhere for a much higher price I would do it. I am never going to buy from this lousy company again.

    Cecilia 12/16/10 9:45AM
  • bad to worse. they just tell you what ever to get rid of you and then do whatever they want. my computer keeps doing the same thing they have replace the mother board
    (which took almost a month) then a month later same thing last time they told me they would replace it they wouldn't replace it they would they wouldn't. a real pain in the you know what.
    the last thing they said to me was next time there will be no hassles if you take it in again they will replace it immediately, guess what. took it in last night same problems, guy said it will probably take two weeks and they will try to fix it not replace it. do they ever tell the truth?

    annoyed2010 12/14/10 8:04AM
  • WIthout a doubt the worst Cust Service experience, ever.
    Called approx 7 times, hung up on twice everyone said they were a 'Manager'(so they wouldn't transfer me), they never answered their 'monitored'mail box.

    They had no records of my prior calls etc, all in all-a joke, and whoever owns this shi*t company is a fool to allow this happen. Then again, the fool is me for using this sh*it store with substandard everything

    jokebuy 12/14/10 6:42AM
  • Ordered two Ipod's on Black Friday. 17 days later there is still no change in the status online. I've called and emailed repeatedly and received no replies until yesterday. A customer service supervisor could only tell me the order would ship within a week, and would then take 7-10 days to arrive. That's after Christmas! Since these are Christmas presents I asked her to change it to a store pickup. She said she can't. I asked her to cancel the order. She said she can't. Basically I've received no customer service, and after 20 years of shopping at Best Buy I will never buy from them again. Terrible customer service.

    AsburyF 12/13/10 6:01AM
  • I purchased a Garmin Nuvi on Best Buys on-line site. It was not deliverd and after about 3 hours of holding (total) on 3 atttemts to rectify it, they cancelled the order and told me to pick it up at the store. I was also told that I would receive a credit for the $95.00 (original order purchase) I have not received the credit or the origianlly shipped system. I have tried to call them to get my credit and they keep placing me on hold. A verey bad experience and it is still not resolved.

    unfortunate service 12/10/10 1:41PM
  • I ordered one Gateway Netbook 10.1" online on 11/21/2010. And today is 12/09/10. So far I have not got it. When contacting the customer center, the auto voice says, the respective person will be available in less than 10 mins. I tried 4/5 times on 12/06 and on 12/09. The same thing happens, but no support. Noone comes to pick up the call. What a service. very very very poor service... I donno what to do next.

    Satya 12/9/10 2:43PM
  • Well Best Buy in Boardman, OHio save me well over 1000.00 tonight. I drove up to the store to purchase an ipad with wi-fi and some accessories that would have cost me over a grand. I went back to the computer section and waited for someone to wait on me. I stood over by the ipad demo section and there was a salesman there talking to some older woman. It was a chit chat session mostly as I stood there with my ipad tablet protector/stand/extra battery power and a screen protector. I walked away and started looking at other electronic devices to wait the situation out. Another sales person walked by and I tried to get her attention. Apparently she was on a mission and didnt acknowledge me. I continued to browse and looked up and saw yet another salesman walking toward me. Finally I thought, I am going to get waited on so I can get out of the store. I spoke to him and explained I just needed an ipad out of the locked case as I wanted to purchase one. He looked at me and said, sorry I am with a customer now. I said, thats ok. Just get call someone else to unlock the case, please. He walked away and didnt respond as he appeared to be looking for something for his customer. I waited around feeling very dismayed that I was having so much difficulty in spending my money at the store. Finally I decided perhsps this is an omen and I should not be spending my money at this store. I left the store empty handed and 1000 dollars richer. As I was walking out, I noticed the woman that the first salesperson was talking to by the ipad display. She left empty handed also.

    In the past I have had the same problem. The sales staff always seems to be in such a hurry really must have blinders on when looking to help potential customers.

    Even though Best Buy saved me 1000.00 tonight, It will be a long time until I enter that store again.

    a4realguy 12/8/10 7:18PM
  • Worst customer service that I have ever experienced after product ordered, and supposedly shipped. Will not buy at Best Buy again - even if there products are advertised for less - just not nearly worth the aggravation.

    Anonymous 12/8/10 9:18AM
  • Worst customer service compared to three counties that I have lived in the past 20 years. BestBuy does not care about their customers.

    Sanjay 12/5/10 12:18PM
  • Lots of problems

    Mostly hung on the phone for over an hour to reach a customer service rep for a problem that could have been fixed in one minute

    almcall103 12/4/10 11:51AM
  • I called Best Buy, Mankato, Minnesota, on Monday, November 28, 2010, to order a GPS as a gift for my grand-daughter. The sales rep. indicated the item was available and I was offered free shipping. However, the ship date was sometime mid-December and that would not work as she lives several hundred miles from us and we wanted this as a Christmas gift. The sales person then indicated I could pick the item up in-store. The nearest Best Buy to my home is nearly 50 miles. I made arrangements to travel to Mankato to pick the GPS. Upon arriving at the store, I was told that the items included with the GPS were not available and I would have to return on Saturday to complete the sale. The person waiting on me then referred me to the store manager. "Oh well", she says, "nothing I can do". "The sales rep probably sold the items as in stock and then they were sold before your order was placed in our shipping department." The WORST customer service I have ever received. I am looking at several big ticket electronic items to purchase - not at Best Buy. Thank you very much!

    Maxine 12/1/10 6:00PM
  • On Black Friday 2010, I upgraded my cell phone; I purchased the Dell Streak at Best Buy (#1095) in Chesterfield, Michigan. When the sales representative switched my SIM card from the old phone to the Dell Streak, all of the information did not transfer: some telephone numbers were missing; the addresses were missing - along with other data. When I discovered this, I returned to the store - within an hour of the purchase- to speak to the sales representative - who never spoke with me. Instead, I spoke with two other representatives who told me (1) "Our machine is broken" - (the machine used to prepare the SIM card for the new phones) ; (2) "Keep the phone, try it and come back on Tuesday." (quite insulting); (3) "You have to pay a restocking fee" (to return the phone - within a few hours after purchasing it - because previously stored SIM card data were missing). (4) " You can check with A T & T to see about retrieving data lost." (although the sales representative was responsible for the snafu.)

    When I spoke to the manager, he said that the sales representative was efficient and responsible. Also, the manager said he (the manager) understood my position of dissatisfaction with the services. Granted- the manager said he understood. Yet, as a result of my experience at this Best Buy store, I still have an old cell phone missing data that was intact prior to the sales representative's handling of my SIM card.


    At this Best Buy, the actions of the sales representatives and the manager were perplexing and dissimilating, resulting in extremely dissatisfactory customer service. "Buyer Beware!" (1) You are not treated the same - after you pay for the product. (2) The way the sales representative handles the product and associated procedures while processing your purchase may causes problems because of the representative's ineptness. (3) Problems associated with the product may not be resolved.

    As a customer, I am now aware: Best Buy may not be the best buy or the best place to buy!

    buyerbeware 11/30/10 11:41AM
  • PURCHASED THE NEW IPOD TOUCH 32GB ONLINE ON BLACK FRIDAY. I RECEIVED THE GIFT CARD TODAY. I TRIED TO PURCHASE SOMETHING ONLINE WITH THE CARD AND FOUND OUT IT'S NOT ACTIVATED. CALLED THE CUSTOMER SERVICE, I WAS TRANSFERRED TO THE EXTENSION MULTIPLE TIMES, TRANSFERRED TO A DEPARTMENT THAT WAS CURRENTLY CLOSED AND HAD NO ONE TO ASSIST ME WITH, DISCONNECTED A COUPLE OF TIMES AND WAS ON HOLD FOR 2.5HRS. EACH TIME, I ASKED FOR A DIRECT NUMBER SO I WON'T HAVE TO WAIT FOR THEIR STUPID 15MIN-25MIN WAIT BEFORE I SPEAK TO AN AGENT

    AFTER ALL THAT IT'S STILL NOT ACTIVATED. AGENT SAID I HAVE TO WAIT 3-5DAYS.

    Anonymous 11/30/10 12:09AM
  • To whom it may concern
    On 11/23/10 about 8:00pm I bought a 32GB Ipod for my daughter at Bestbuy store #274 Dayton OH. When cashing out my daughter had $90 cash a $20 gift certificate and the rest I would pay. Than came the rewards that the computer did not want to cooperate with the young cashier on. She said this computer had been a problems all day. We cashed out the cashier wished us a pleasant evening.When walking out I was looking at the reciept and saw $20 gift cert. $90 cash @ $218 cash. I told my daughter what happened and we went back in, the cashier was busy so I explained this to another cashier who found a manager. The first transaction was voided and the second nice young cashier ran it thru again. I say all this because in the confusion yes the cashier made a mistake but a learning experience she had. Both cashiers were very helpful but (the manager was rude and had no concern for the customer or the extra 15 min. That was spent doing the right thing.)

    Shopper 11/29/10 3:38PM
  • I attempted to buy a DVD with a coupon that I had obtained from the internet but was told that they did not accept the coupon from Disney towards this DVD. The person at the check-out counter was nice enough but the manager who refused the coupon was a careless jerk. I found out that they should have accepted the coupon but individual stores were not obligated to because of problems with reimbursement from Disney. I would have appreciated that explanation from the manager instead of the brush off that I got. I won't have that problem again. This store is in Southaven, Miss. Don't go to hhGregg there either. Maybe both stores should rename their customer service to customer relations to avoid the misnomer. by the way, I drove 20 miles one way to purchase this item.

    Anonymous 11/26/10 5:25AM
  • WORSE CUSTOMER SERVICE EXPERIENCE FROM BEST BUY AND ITS GEEK SQUAD AGENTS. THEY PALCED AN ORDER FOR ME ON THE 9TH OF NOVEMBER 2010 AND TODAY IS NOVEMBER 24RD AND THEY HAVE YET TO PROVIDE ME WITH A TRACKING NUMBER OR TELL ME WHERE THE PACKAGE IS. STORE # 1088 IN EVERETT, MA DID NOT MAKE SURE THAT THE ISSUE WAS REVOLVE AND KEPT TELLING DIFFERENT INFORMATION AND TODAY I WAS TOLD THAT THEY COULDN'T HELP OR KNEW WHERE MY FILE WAS. PRIOR TO MY ORDER, THEY FAILED TO FOLLOW UP ON AN EXCHANGE THEY WERE SUPPOSED TO DO BECAUSE THEY DID NOT HAVE THE ITEM IN THEIR STORE THAT THEY NEEDED TO GIVE SO I SPENT 3 HRS UNTIL SOMEONE FINALLY ORDER THE RIGHT ITEM AND NOW I CAN'T FIND THE ORDER OR TRACK TO KNOW WHEN I WILL RECEIVE. WORSE EVER.

    Cashmir23 11/23/10 11:52AM
  • Best Buy has some of the worst customer service that I have ever run across. I spent over 2 hours on the phone with them about a credit card authorization for data recovery through Geek Squad. I was willing to pay the $1000.00 deposit but they told me that it was 'rejected' by Visa. Called Visa they said it was approved. Called BB back and now their story was that I gave them the 'wrong' information for the card. Told them just to cancel everything. They lost over $1000.00 in business

    Pat5501 11/22/10 7:05PM
  • Items in the store are way over priced and Geek Squad is absolutely worthless. One, they don't want to acknowledge your problem, 2, they don't want to fix it, 3, they don't know how to fix it, 4, everything takes for EVER!

    TheK 11/10/10 9:01PM
  • THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!

    .T FROM GA 11/10/10 4:43AM
  • Best Buy stinks. I bought a $4000 home entertainment system last January it hasnt worked properly since. Its like talking to a bunch of robots and they just keep passing the buck. I hope they go out of business.

    Glenn 11/1/10 4:43PM
  • Bought a dishwasher. Deliver was not made for over 3 weeks. Promised two times to deliver and then called the day before and said it was out of stock. Asked how can you schedule a delivery without being in stock. Silence. Called to schedule a 3rd and fourth time. Both times they gave us different times. The phone message said one day and the warehouse gave us another delivery date. During this episode, the general manager of the store was no use. His attitude was incredulous of our frustration. Will never buy at Best Buy. My advise to my friends will be to stay away no matter how good the deal.

    efad 11/1/10 9:56AM
  • Best Buy store 5555 Glenway Ave. Cinci. Ohio. Carpet is has never been cleaned.
    It is extremely dirty. black dirt. They never dust . Wearing while slacks in bent
    down to look at some thing on bottom shelve
    knee on the floor and wow !! big dirty spot on my pants. clean your carpet and dust
    the your shelves.

    Mr. Clean 10/31/10 5:44PM
  • I ordered a $800 tv online and was told it was immediately available for pick up. After bank CC approval and 3 hours, later, internal Best Buy system holding up order. I could have spent less at Target and Walmart but paid a little more for immediate pick up. What a waste of time on tele with client relations. Target and Walmart will be receiving my holiday shopping orders for sure.

    Mike 10/30/10 2:19PM
  • Man, is this place misnamed. I bought a few things there, but you must do your research before entering the store, because the sales staff just seem like warm bodies without real intelligence. I like to know what I am buying. I have had to correct their salesmen a couple times because they clearly did not know the product. I was very pleasant and polite, but in both cases they just walked away.

    Returns are not possible. Just don't ask. "You bought it, it's yours. I don't care if it works, unless you spent another $20.00 on a service policy."

    Worst, of all, their prices are never the "Best Buy". The big box routine suggests they might be less expensive, but you can easily find the items at the same or lower prices elsewhere.

    happyguy 10/25/10 9:58PM
  • Oh where to start....

    Bought an XM radio for my roommate and took it to best buy to have it installed. He asked for the antenna to be put near the trunk... they said they charged extra so he said he'd do it himself. I asked how much but they wouldn't give me a price just that he wanted to do it himself. I also asked for it to be hardwired in with the ignition and if there were any issues to call me. Not only did i not get a call but they managed to blow a fuse which they did not replace. Told me it was dealer specific and gave me $5 off. Not right in my opinion.

    ANYWAY my main issue; they hardwired the power into the cig. lighter which is not right since it doesn't go on and off with the vehicle. It should have been wired into the ignition. i went back and the guy argued and gave me some BS about how they can't do that because of the "databus system" LIES! in short what he really meant to say was "i'm much much too lazy to do it correctly and you look like you don't know what im talking about so ill make something up." And to top it off.. he "found" my user manual and hadn't bothered to put it back in the car. would've been gone if i hadn't stopped back.

    Anyway only way to fix this was corporate. After calling a different best buy store and them saying they could indeed wire it to the ignition and the antenna was not extra, started the long call with corporate. What ended up happening is the other store is going to redo it and install the radio properly run the antenna wire and replace the fuse. All i wanted was it done correctly for the $80 i spent. The fact that i was lied too and my book nearly stolen.... upsetting i will not do any business with them again after this is fixed in a few days.

    Anonymous 10/18/10 1:15PM
  • i GUESS ALL THAT PROMOTIONS ABOUT ALL THEY KNOW AND HOW THEY SUPPORT YOU IS NOT TRUE. i HAVE HOURS TRYING TO GERT SUPPORT FOR A ROUTER AND NOTHING.

    Anonymous 10/7/10 6:26PM
  • I purchased a 42" LG tv 0n 8-19-10..paid$719.99 +79.99 for 2 year service agreement and paid cash..the sales person sold me a $150 packet(hd cable,surge protector & glass cleaner)Had hd installed and dish tech didn't need hd cable and we had a surge protecter..tried to return the packet on 10-11-10 since I didn't need it... ( I live 50 miles away) Best buy in Victoria tex. said I couldn't return it because 30 days had elapsed.The sales person knew I had dishnet and still sold me the hd cable packet anyway. I am a senior female and do not understand electronics and trusted him to take care of my request..He didn't have a problem taking my cash money...Now I have to eat the packet...this was my first and last purchase from any best buy..Any more electronics will be purchased a walmart or sams...shoulda listened to my husband and shopped walmart....Barbara,Shiner,tex

    Anonymous 10/5/10 3:13PM
  • In 2008 I purchased a complete $6,000. home theatre system & had it installed. I also took out a 4 year warranty,thinking the way things are made today to insure my self. I've had the geek squad out several times for things. Now, my 42" toshiba tv is kaput! I've been on the phone 3-1/2 hours so far & no body seems to answer the phone. Everyone it seems has their finger up you know where, or else there isn't anyone answering the phones. I've also purchased 4 CP's from them & in store service is good. Becuse of this I WILL NOT BUY ANYTHING AT BEST BUY AGAIN!!! I will tell anyone about my problems & to not purchase anything from them.

    DON in AZ 10/4/10 6:13PM
  • I have a complaint about Best Buy


    To whom it may concer:
    First off I bought a Whirlpool Washer/Dryer on 09/30/2006 a few months after buying it, it broke down. And I have had several problems with this thing since I got it. But thats beside the point. And note everytime I would call for service it was great and pretty fast they would set up the appointment. And they would also have weekens availiable. Now we are in September 2010 4 years after my 5 year warranty I purchased from Best Buy. So I call them up because I need someone to come out because when it spins my washer it sounds really loud now for some reason. And sometimes gets a code F1 whatever that means. So then they tell me they no longer have a best buy technician in my area and then say they contract out to other people in my area, so I say great. They said they will send a message to them they are called Greens Appliance she said they will contact me to set up an appoinment well a week goes by and I call Best Buy again so I just asked them to give me the number so I got the number and called these clowns who had never bothered to even call me. And they say they cannot service this kind of washer. I was mad already are you kidding me after a week of waiting already and now this. So again I call Best Buy back again and so they tell me they have one more place and they should be contacting me to make an appointment. So now 2 days later they call me and tell me the only time they can come by is between 2-4 daily. At this point I am livid right in the middle of the day how convenient is that. Which is fine for people who do not work. To top it all off I am School Bus Driver. So I cannot just take off in the middle of the day. So then I call Best Buy back again I am so mad I will never buy on thing ever from them again I will take my business somewhere else. So they tell me I have no choice I have to go with them or I can call another service company in my area have them do it and wait to get reimbursed for the service. Are you kidding me. I paid for a warranty with Best Buy and I have to do all the work to get someone here to fix my washer. So that is why I am writing to who ever wants to listen to this I am very upset about this. So hopefully someone will please help me Because I am sure I am not the only person who this has happened to.

    MEMEME 9/22/10 11:39AM
  • We have been using Best Buy's Black Tie cell phone service for the past 23 months. We have a total of 7 cell phones with Best Buy, on two separate accounts. About 2 months ago, one of my daughters had problems with her cell phone. We turned it in to Best Buy. They had the phone for about a month. Got the phone back, with a statement that it was fixed. It was not. I called Best Buy. Got a phone call back from Jesse, state that he has authorization to replace the phone. When my daughter appeared at the store to do this transaction, with the person whom the message stated would be able to help her, she was told that they do not have any records of authorization to replace the phone. Even my statement to them stating that I have a saved message did not sway them otherwise. The associate himself who left me the message denied that he made the phone call, leaving the message. Another phone call from what appeared to be this person's supervisor, also stated to me that the phone will not be replace, but would other wise be repaired. I told them that they had already tried repairing. But the supervisor would not be swayed. She insisted that they will repair. I insisted that according to Jesse there was an authorization to replace. She stated she would call back. It has been more than a month...No phone call... I think they think that by not not addressing my problem, this problem will go away.

    Unfortunately, for most customers, the problem will go away. Because most customers will not continue with the complaints. They will be intimidated.

    Danvil Caldwell 9/20/10 9:21AM
  • I recently went to Best Buy to apply for credit to buy a laptop and was told I didn't
    qualify in a line filled with people.It was
    very embarassing experience and will never
    step foot in another Best Buy again.
    I went to Walmart and qualified to buy a
    laptop computer in a secure enviornment
    by computer at there store,without any
    embarasement.Go Walmart you rule Worst
    Buy you stink.

    tas2366 9/19/10 4:38PM
  • I have purchased many of my electronic and appliance's from Best Buy with out problems till now. my 4 month old 46 inch insignia lcd tv is a piece of junk. It just went black it will take a week for service and guess what they know what the problem is and are ordering a new power supply for me without even looking at the tv. I thought I did my home work but found nothing about this and it had a four and 1/2 star rating with them. My complaint is not with the sales staff it is with the company for selling this product knowing it has problems. I am just waiting for them to tell me the part is on a 6 month back order like i on read on another consumer blog. I will make such a fuss in the store and tell everyone in the tv department what junk they are selling and how well they will get taken care of.

    polly 9/9/10 7:06PM
  • I purchased a new gas dryer from Best Buy on July 14th in Towson MD. When the dryer was hooked up it did not work. When I called, I was told that I could unhook the dryer myself and bring it back myself and they would give me back the sale price but that I would have to pay an extra $300 because the dryer went off sale since I had purchased it and I would also have to pay to have it hooked up again. But they said that they could have the Geek Squad come and repair it under warranty. Five weeks later and four visits later (never on time I might add) the Geek Squad told me that he couldn't fix my dryer and there was nothing that he could do for me. I contacted the Geek squad and was told that all they could not help me. When I asked to speak with a supervisor she interupted me to ask why I was bothering her when they already told me that they couldn't help me and then proceeded to hang up on me. I called the store where I purchased it for four days before I finally found someone who would take my call. After arguing with them for two days they finally agreed to send a new dryer and also send out a service-person to hook it up. The new dryer was delivered on time however it took two more days of fighting with them to actually get it hooked up. I will never purchase anything from Best Buy ever!!!

    JustininTowson 9/9/10 11:37AM
  • I am deployed with the US Navy overseas with the war effort, and I thought it would be a great thing to purchase a laptop for my daughter so we could keep in contact with each other, as she is pregnant and needs to be able to talk to her daddy. Well almost 2 months ago, I purchased the laptop for $539.48 and it was delivered to someone else, and no signature was obtained by UPS. I then called Best Buy and had them do an investigation to ensure that it wasn't my daughter who received the laptop. Rather than that happening, UPS apparently told Best Buy that she DID receive the laptop (erroneously) and so they closed the ticket and that was it. So I departed out of the conus, and so my daughter had opened up another issue to get this straightened out, and she had talked to Best Buy 5 times, all of which they told her that they would have a customer advocate contact her...and didn't. So I called from where I am overseas and they told me the same thing, and haven't heard from any "advocate". I even suggested them to give her in-store credit for the amount that I purchased the laptop for, so she could go in to a store near her to pick out a laptop in person. Well, they wouldn’t honor that. So I am basically out $540 and they don't give a damn. I am finding a lot of dissatisfied people with Best Buy because they DO NOT know how to take care of their customers at all. I'm not sure what else I can do. I am not able to find out the name of a corporate representative, so I can contact them...yet. But I will. Wish me luck.

    Don 9/4/10 6:31AM
  • I have to agree with all these comments.Both my laptop and 46" hd tv i bought from best buy have been total problems. geek squad never gave me my discs after initializing my laptop or my security discs. I just paid about $400.00 to repair my defective hard drive on my 14 month old laptop. Most of geek squad were freindly and knowledgable except one person, but i had to force them to set my comp back up properly with my software that they originally put on. If you are not informed they will not give you 100%, you must make them honor their cust service agreements. Also had to take my comp back because they didn't finish the job properly. BUT Toshiba cust service was deplorable, they are the ones i really want to hold accountable.

    oi 9/2/10 3:13PM
  • Yesterday I stopped in your store in montgomeryville, my waiting time in your customer service line was 15 min. one person behind the counter (not complaining about her nothing she could do about that ) I asked for the manager since other Best Employees were lulling around, he told me, well you just have to wait, not nicely either.First time this has happened to me, needless to say I was a bit taken back, since your Geek Squad has always been extremely helpful. Has this manager ever heart of cross training. Not a nice young man.

    oma 9/2/10 9:49AM
  • Case of Bait and Switch Just spent the last 8 hours trying to get Best Buy to deliver the dryer I bought. Bought a dryer on line and paid for it, credit card was charged and a now they say they no longer have the dryer, but I checked and they are still selling it on line. This is a case of bait and switch. The Middletown NY Best Buy tried to sell me another dryer for 1400. I have made 24 calls and no one has a clue how to help me. I hate this compnany I am making compliant with the NY BBB, and also have contacted he Attorney Generals office to file a complaint, and will never buy from them and will make sure everyone knows how i was treated

    Anonymous 8/30/10 3:05PM
  • The WORST customer service known (by me) to exist.

    Anonymous 8/30/10 12:37PM
  • I purchased an HP Sat 8-28-10 at 10:00 They were going to set up computer so alls I had to do was plug and was ready to go. I called at 4:30 and was told all ready went back to get and NOW was told something not working but they can just deduct that from original price. I said I want computer totally functioning. He tried to get me to substitute a gateway instead of HP, no thank you Now my HP was out of stock. The store Manager made a call and I was told I could have one Sunday PM. I told him to send one of the dozens of workers standing around doing nothing to go and get it. Refused. I demanded full refund.. Went to PC Richards and spent my money there. Never going back to Best Buy Again

    Anonymous 8/29/10 10:42AM
  • Really bad customer service and management team. DO NOT BUY any products from Best Buy.

    afjkao 8/29/10 12:02AM
  • I will never give my business or money to Best Buy.I placed an order online in June. Got an email saying the order was on backorder and would expect to ship in one or two weeks. After two weeks I called customer service to check on the backorder. They could not find my order! Come to find out they mispelled my name; ok fixed name should be fine right? Wrong. Credit Card showed a pending charge to some AT&T business with the exact charge of the item purchased. Called customer service for explaination. They still couldn't find my order, and no one could explain the AT&T charge. Manager said they would call back. Well the next day the charge was gone from the credit card, but the manager never called. A month and a half from first placing the order I canceled it. I had used a gift card with a large sum toward half of the purchase. So they told me they would reissue the card and ship it to me. Two weeks later (was on vacation) still no gift card. Called and person said it wasn't even reissued. He kindly reissued it (I got a confirmation email within the hour) and sent it to me. Figured since I had the gift card I would try to order item again thinking the first time was a fluke. Well item agian on backorder. Two weeks later I call to check on it. The guy told me it was showing to be in the warehouse getting ready to ship. I hadn't heard anything in a week so I call back. The girl tells me that the first guy was wrong, and they don't have it. She then said she would send a message for the distributor to contact me about the item and when it would ship. Well a week later still no call. I call to cancel order because by this time (a month after ordering second time) I am fed up with these idiots. They tell me that I can't cancel the order because it has already shipped. I had recieved no email to tell me it had. Two days later and no shipping email I call again. The guy instantly cancels my order no questions asked. He even refunded my gift card immediatly ( I called and checked amount as soon as I got off the phone, because quite honestly I don't trust these people). Every time you call you get a different story. These people have terrible customer service. After I spend the gift card in an actual store on an item I have in my hands, I will never set foot in another Best Buy!!!

    Sam 8/22/10 8:33PM
  • Customer Service is the worst. I am going to keep surfing the net until I find someone that will listen. All I need is the contact number of someone, somewhere that actually cares about the customers. If you can provide me with a phone number or email address of a district or regional manager in the central florida area, I would greatly appreciate. I will not stop until I hit a nerve

    CompUSAisbetter 8/20/10 11:02AM
  • Horrible experience at the store and on the phone when returning an item that broke for the second time. I'm not biased either. I am a Premier Member (spent 1000s over the last 12 months), but their customer serive and Geek Squad policies have been horrible lately. I will be purchasing my products somewhere else now. I guess my "Silver Premier standing" is only good for helping them get in my wallet; when I needed help, they couldn't provide. Now, I'm going someplace else.

    Anonymous 7/26/10 12:37PM
  • In 53 years this is the first time i have ever been told that they did not want to help me.Not one time but twice in 2 days. A sales rep. needed help ringing up my computer and asked a female service rep to help. Her reply was"you called all the way over here for this" She turned around and walked away. She had to walk 20 ft. and iwas 3 ft away when she made the comments. The sales rep busted his can helping me to purchase my computer. But the service manager & rep did not want to help. I even took pictures because they were so dead.

    Tom 6/27/10 1:49AM
  • I have never been treated so poorly by any store in my life. The girl at the service desk accused me of doing something that did not happen and put the blame on me for everything that was wrong with my book reader. I e-mailed the corp offices and got nothing, it was a waste of time. Also their workers have no idea about the service plans because the plans been explained correctly, we would have bought the correct one and not been in this mess. Spend more money and get treated better at a different store, it is worth it in the end.

    frustratedgirl 6/22/10 11:42AM
  • without a doubt the most worthless customer service department I have ever experienced. "Jessica" in their "research department" was looking into why best buy rebate for my appliances was turned down due to "best buy is not an authorized LG Dealer". After 6 months of "we're looking into this" Best buy now says "there's nothing that we can do". Guess my lawyer can handle collecting the $800 rebate - and tack his fees on to the suit.

    Wise in Atlanta 6/18/10 8:14AM
  • Talk about rude...terrible customer service.

    Anonymous 6/14/10 8:12AM
  • I went all the way out to a Best Buy in Rockville Maryland. I have an ASUS computer with a 3 year service plan. The battery is always dead. The person who helped me did paperwork and told me a new battery would be shipped to me. Four months ago????

    What is the deal?? No one has contacted me and the machine is useless.

    jwalsh 5/25/10 8:02PM
  • I took in my boss's lap top on February 24th to have the screen repaired. I was told at that time it would cost $399+ tax and would be ready in about 4 weeks.

    Well 4 weeks passed by and I received another phone call from Best Buy telling me that they had assessed the damage and it will cost an additional $200.00 (approximately) to fix the screen.

    They still had not ordered the screen, nor had they fixed it. I was told it would take approximately 10 business days to finish.

    About a week after that I received a phone call directly from the place that Best Buy sent my laptop off to get fixed. The person I spoke to told me that they needed authorization to order the screen that would cost an additional $200.00 (approximately). After much confusion I realized that this person was speaking about the same screen and the same additional cost that I had authorized previously with a Best Buy employee.

    This past Friday, I called Best Buy to get an update on the status of my laptop. The person I spoke to said that according to the file, my laptop was repaired and would be arriving at their location that day or Monday. Well it's Tuesday and I still had not heard from them. I called them at around 12:30 and was told by another employee that my laptop was not yet repaired..... interesting. Since nobody seems to be able to give me an accurate answer, I asked to speak to his supervisor who was conveniently with another customer. I was told he would call back as soon as he was done.

    I have now called back at 1:00pm and 1:30pm; both times getting the automated 'Geek Squad is not available' response....

    This has been a horrible experience that Best Buy should be ashamed of. Trust me when I say that once I have my lap top back I will not be taking it back to Best Buy for any repairs or service.

    Thank you for tainting the good reputation you did have with me Best Buy.

    LindzfromCanada 4/20/10 10:51AM
  • I have a Toshiba laptop that I purchased from Best Buy and it runs very slow along with other annoying issues. I typed a detailed list of the problems and took the computer and the list to their Geek Squad desk. They suggested that if I had that many issues I should buy a new computer. I didn't want a new computer I wanted this one repaired. They charged me $70 for a diagnosis and informed me that the computer needed 2 gb of memory rather than the 1 gb memory it had. I paid an additional $120 for the 2 gb to replace the 1 gb. The computer is no faster today than it was before I brought it in. They also did not address any of the other issues on my list including the Slingbox which they had previously installed that doesn't work. They also ignored my request to add antivirus software which would have brought them additional sales dollars. They also deleted my security page upon startup - I am sure it was a bother for them to deal with it. I will never use the Geek Squad again and will warn others that their service is sub par. Thank you.

    Anonymous 4/11/10 3:24PM
  • As of April 8, 2010, after many years and much money spent as a Best Buy customer, I am officially a member of the unofficial boycott Best Buy club. It appears I am not the only customer with customer service complaints. Let me tell my story..... On the evening of April 8, 2010 sick phone in hand my husband and I went to best buy for repair (we pay 30.00 month for 3 service contracts). We were informed by the mobile manager the phone needed to go out for repair and a loaner phone required a 150.00 security deposit. First, when we purchased our phones and the service contracts no one informed us of this fee. Naturally, we were surprised. My husband attempts to explain this to the manager (the manager rudely interupts/over talks my husband). Our thoughts are 2 one-we were not informed and two after paying over 300.00 for service contract should we really be charged this fee? All the manager can say is "that is the policy of the store, there is nothing I can do about it" everytime my husband asked him a question about one the policy, the rational of this policy or other options the manager says "that is the policy of the store, there is nothing I can do about it" his tone of voice as well as body language told us he was irritated with having to talk to us and he was not budging on the issue. During this entire exchange he never allowed my husband to finish a sentence. Frankly, he was one of the rudest individuals I have encountered (as a nurse I have encountered many). At one point my husband says to him it is obvious you can not help us, let me talk to your manager. This manager says "I am the manager". My husband replies "I know but I want to talk to your manager" and he says "I am the manger" my husband "I want to talk to the person over you" he replies even ruder and louder than his previous responses "I am the only manger there is no one over me; not get out of my store!" I step in at this point and say "listen just get your manager on the phone and let us speak with him" and he replies (now this is really stupid)"the phones will not allow us to call out of the store; we can only receive calls; it is Best Buys policy; NOT GET OUT OF MY STORE!" He does however provide us with the 1800 number for Best Buy. I immediately call customer service and file a complaint. This guy was very nice and patiently listened to my concerns. I was assured my concerns would be addressed and someone would call me back.
    Now, today I am waiting patiently for a call back. In the mean time, I learn this manager is not the general manager (and get this! he does have someone over him). Late this afternoon with no call back I call the store requesting to speak to the GM. Once I have him on the phone, he informs me he tried to call me and my phone went to voice mail--guess what he did not leave a message and I do not have the call logged in my phone history (in this day of technology it doesn't pay to lie). After listening to my story he says to me well I have spoken to N*** the manger and he tells me a different story (OF COURSE!) I suggested to him he check the security camera (you can tell alot about body languge; he has no commnet to this suggestion). Mixed into his defense of his manager is an insincere apology. Now, as a director for a large healthcare corporation I know and understand the importance of customer service and customer recovery. I believe these are terms unfamiliar to Best Buy. I once again call headquarters and add this conversation to my complaint. I am waiting on a return call from the regional manager. Let's see what happens.
    --Previous Best Buy Customer--

    ksbascue 4/9/10 5:27PM
  • Waiting for a refund for repair parts on my TV. I have been on the phone with Corp. Consumer Relation (CCR) many time per month for 6 months with no resolution.

    Anonymous 4/8/10 2:36PM
  • DON'T SHOP BEST BUY OR BUY ANYTHING FROM THEM. SERVICE IS PATHETIC. I HAVE BEEN WAITNG 16 DAYS TO HAVE MY 50 INCH SAMSUNG TV REPAIRED. NOW AFTER TAKING A DAY OF VACATION TO MEET REPAIRMAN BECAUSE THEY CAN'T SCHEDULE ANYONE ON ANY SORT OF FLEXIBLE TIME FRAME, I HAD TO CALL TO FIND OUT THE PARTS ARE UNAVAILABLE AND NO ONE CAN REPAIR MY TV TODAY AS SCHEDULED. I AM NOW BEING TOLD THAT I HAVE TO WAIT POSSIBLE ANOTHER TWO WEEKS BEFORE ANYONE WILL ADDRESS THE ISSUE OF MY REPAIR. I HAVE BEEN LIED TO REPEATEDLY AND TOLD A DIFFERENT STORY EVERY TIME I HAVE CALLED. NO ONE CALLS AS THEY SAY THEY WILL TO LET YOU KNOW THE STATUS OF REPAIR. I SPOKE TO TWO SUPERVISORS (AFTER I CALLED THEM) WHO SAID MY APPOINTMENT FOR TODAY WAS CANCELLED BECAUSE ONE OF THE THREE PARTS WAS NOT AVAILABLE - IT WOULD BE ANOTHER 7-10 DAYS BEFORE THE PART WOULD COME IN IF THEN. I WOULD THEN HAVE TO FILE SOMETHING SO THEY WOULD REVIEW WHETHER THEY WOULD REPLACE MY TV. ALL ONE OF THE SUPERVISORS WOULD SAY IS "OH MY". BEST BUY GEEK SERVICE FOR TV REPAIR IS THE WORST AND THESE FOLKS HAVE NO CLUE ABOUT CUSTOMER SERVICE. DON'T SHOP AT BEST BUY AND DON'T BUY THEIR RIP OFF SERVICE PLAN. FIX MY TV OR REPLACE IT - STOP LYING TO ME.

    Anonymous 3/19/10 8:41AM
  • I bought a 50" plasma in 2007. Along with the TV, I bought their 4 years in home service plan for $300.00. Our TV started acting up this past January so we called on Feb 10 to set up a repair. We were set up with a local service center who scheduled to come out on 2/12/10. On 2/11/10 they called and said they didn't need to come out that they will order the parts. 1.5 weeks later they called asking for the model #. A week after that they called asking for serial #. Now it has been exactly 1 month and they tell me the part is still on back order and can take 60 days.....REALLY!!!!!! do they really expect people to wat 2 months to be able to use their TV. When I asked for a refund of the $300 and I will replace the TV myself, they said they can prorate it and give me a credit of $62. WHAT A JOKE!!!!!!!!!!!!!!!!

    jerryl 3/10/10 1:59PM
  • What ever happened to customer service? So, here I am wanting to buy items from best buy 6 months ahead of the time I need them. 4500.00 worth of appliances. The problem? They do not have delivery for a refridgerator in my area and are unwilling to deliver it to a store near me to accomodate my entire purchase. Good thing Sears and HHGREGG have price match guarentees...along with the willingness to help me in every aspect of my purchase... I wonder how many of thousands Best buy loses in similar transactions?

    Best buy is a dinasaur that hasn't learned lessons set forth by companies such as Circuit City. I am shorting the stock as soon as the tech rally wanes. Move over Best Buy....your attitude to customers STINKS...and you are easily replaceable unless you begin to realize buyers are local!!!

    Sincerely,

    Former Customer....

    egare1972 2/18/10 9:53AM
  • As Americans, we have the right to have someone speaking our language. It is the law that those business/companies must provide someone to you just like we do here in America. I am not bias or indifferent but sometimes it is hard to understand these people.

    SaraKMJ3 1/25/10 12:46PM
  • My husband and I are SO disappointed with Best Buy. We have shopped at Best Buy for years and have always been pleased. No More.

    We purchased an Asus laptop in Dec 08 and about a year later, one month after the warranty ran out, the laptop crashed. I was told by a local computer repair shop that it would cost too much to fix. I contacted Best Buy and they refused to do anything since we didn't purchase an extended warranty.

    I feel that Best Buy should have at least offered something to compensate us for the loss of a $700.00 laptop that only lasted a year. I called their customer complaint department, but they refused to do anything. I've now written a letter to their corporate office, but as of this date, have not heard anything.

    My best advice:don't do business with Best Buy and definitely don't buy any Asus product.

    Anonymous 1/24/10 7:14PM
  • no one answers the phone at any of the stores i call. mind-boggling. i'm desperately looking for an alternative to this horrible place

    barryjay 1/16/10 1:57PM
  • Terrible terrible terrible....Best Buy didnt deliver my package before Christmas and even theough there was a christmas guarantee they are not honoring it. It is only a $20.00 compensation but they will not give it to me for some reason. I have been calling Best Buy since Dec. 24th, have talked to over 15 people and have had 6 cases opened regarding this matter with absolutely no resolution nor is there any effort to resolve this. They REFUSE to let me speak with a supervisor or manager and tell me all they can do is open a new case number for me.....really Best Buy, really?!?!?!?!?!?!

    ihatebestbuy 1/12/10 9:15PM
  • I had a bad experience this past evening at a Best Buy store in Virginia Beach, Virginia. I was looking though blu-ray movies for ones which were on sale. Noticing all the 9.99 tags as I was browsing about. I noticed the three disc 2008 version of “The Day The Earth Stood Still – Special Edition”. Directly in front of the numerous blu-ray copies was a sale placard stating “The Day The Earth Stood Still – Special Edition” for 9.99. The regular price on these particular blu-rays was 29.99 (later after dealing with whom I believe was a mid-level manager it was shown to me that in the fine print at the bottom of the sale placard it stated “based on the regular price of 24.99). Obviously I did not notice this fact when I grabbed the movie and went to the check counter. I simply picked up what was obviously the item on sale as the “special edition”. Once at the counter the gentlemen price scanned the disc which came up 29.99. I told him that the item should be on sale. I even went and got the placard showing that it was on sale. He contacted this mid-level manager and she said that the placard referred to the black and white version and not the three disc version. Any person who had seen the same sale placard and the blu-rays directly behind it would have thought the same thing I did. I brought to her attention that nowhere on the black and white version blu-ray does it state “special edition”. Who would think that a sale placard stating, “The Day The Earth Stood Still- Special Edition” actually referred to the black and white version which doesn’t state “special edition” anywhere on the packaging? It seemed obvious to me that this was the case of a typo and misplacement of the sale placard. I did understand this was an error and not intentional. Point is I felt that Best Buy, due to their error with the placard should have honored the price and their customer and gave me the purchase. Afterwards correcting the error immediately to prevent the situation from happening again. Mislabeling the sale placard and placing it directly in front of the “wrong” blu-rays is not the customers fault. Point of fact, the black and white version was on the next shelf directly above with no sale placard. I was amazed that I was outright refused the purchase. I gave the gentlemen my rewards card and stated to both him and this mid-level manager that I would no longer require its use, would no longer be a customer, and would cut up my Best Buy card. I think this was handled improperly by Best Buy and refuse to give Best Buy any more of my business. It’s rather sad that Best Buy would sacrifice future purchases and a long standing costumer over a mere twenty dollar error on thier part. I have been recently contemplating a purchase of a new high definition television to replace my older 52” monitor. Needless to say, Best Buy won’t be one of the places I will look. This honestly wasn’t about money it was about principle. I could have purchased the item full price if I had really wanted it. Funny, right after leaving the store I did some internet research. I found that Best Buy had one of the worst customer service scorings.

    cxlxcx911 1/8/10 8:37AM
  • It's 2 days before Christmas and I get a call from Sharon, she wokrs with the delivery people. She informs me that the TV I bought a few weeks ago is no longer available. She tells me "oh well, take it up with customer service at 888-BEST-BUY. Now, they have already charged my credit card and can't reimburse me for 5 to 7 days. I've been calling all day, the first phone call I was on hold for 19 minutes, the 2nd I was on hold for 38 minutes, when I finally spoke to someone the phone call lasted 1 hour 35 minutes total. And still no one could help me. Talk about a messed up company. I was told this happens all the time, they over sell and the people with the latest delivery dates don't get their product. I know things happen but they don't even try to help you, you get passed from one person to another and nothing happens becaue no one knows what to do.

    joejonjack 12/23/09 12:43PM
  • Suck they have no customer service

    hatterastom 12/1/09 3:36PM
  • I have NEVER had WORSE experiences with a store than Best Buy. I purchased a digital camera off line OVER two weeks ago and have YET to receive it. Best part yet, BEST BUY does NOT know where it's at. I've called them over 10 times and if I actually get through without hearing the message "Due to high volumes of calls- please call back again. Good bye" they don't tell me anything worth waiting for.

    Anonymous 12/1/09 2:25PM
  • Best Buy is going to pull off the biggest consumer rip off in history. They are going to take millions of orders and take consumer money and not ship a single order, filing for bankrupcy protection.

    Customer service numbers are not answered and orders are not being filled. Corporate office numbers are being transfered to teh customer service number that they dont answer. Watch Out For This one it is going to be big

    Bdman36 12/1/09 9:41AM
  • Bad Customer service you wait forever to get a person then they disconnect your call Lat time I buy anything from this rip off company

    Anonymous 11/30/09 10:39PM
  • Bought a $250 Westinghouse TV and got 12 month Warranty. 13 months took TV in (no picture). They charged me 35 bucks to send it in for estimate. Estimate came back $500.00 for new power supply. But I can go over there and buy a new for $200 (they were on sale). Their answer was "yup, What do want us to do?" I left haven't been back!

    Wally 11/20/09 6:23PM
  • Bust Buy Union City






    Never purchase from this place of business as their customer service is the worst that I have come across ever!!!!

    Anonymous 10/18/09 4:10PM
  • As a customer service manager for a multi million dollar sporting goods company I find it totally unacceptable the way Best Buy treats their customers. If I ever treated our customers with the WE ARE BETTER THAN YOU ATTITUDE that I have been receiving from the Best Buy Geek Supervisors I would have been fired years ago. They clearly prove that they don't stand behind the consumers and that we need them more than they need us. I will make sure that I get what I am deserving this time but this will be the last purchase I make from this company.

    Anonymous 9/26/09 12:19PM
  • WORST CUSTOMER SERVICE I have EVER experienced. I have been dealing with their "Geek Squad" agents for over a year with a bunk computer that they refuse to replace. For some reason, (and the reasons change each time the computer has a problem and I have to go back), they claim that the machine is not covered under their "no lemon" policy. If this machine is not a lemon (it's been back to the store 7 times in a year, 3 new hard drives!), I don't know what is. I am so extremely frustrated and vow to NEVER EVER purchase anything from them again. "Best Buy" ... what a joke!

    Disappointed in D.C. 9/24/09 5:14PM
  • I bought a laptop and a net book and then suddenly when checking out the salesperson couldn't ring me up - she had "to go" in a big rush, having someone else ring me up, but appeared at the door when I was leaving. I got the items to my vehicle, pulled out of the lot and oddly enough a car followed me out of the parking lot. When I stopped the people that followed me bashed my window in and stole both computers.

    The idiot manager refused to work with me, my attorney and police (since it didn't actually happen on their lot) to confirm that the sales person had signaled to someone in the lot, to prove it was a set up. So now we are having to wait on a court order for their video tapes. What a crock!

    BTW, other strange things happened in the transactions that indicated that it was a set up, and they wont even speak civil to us or return a phone call. Rotten! Rotten! Rotten!

    I-hate-this-place 9/21/09 12:26PM
  • This is by far the worst company ever. Brain Dunn should be ashamed of himself. His "consumer relationship" dept. led by Tim Snow is a joke. I have been calling since 9/5/09 and they still have not had the courtesy to return calls or get my computer back to me. Today Iam calling Tappy Phillips channel 7 eyewitness news in the hopes something will now be done. I have been promised e-mails and return calls to no avail.

    Judi

    Judi 9/16/09 6:21AM
  • i took my xbox 360 in to my local best buy on aug. 22 due to the cd rom went out 9 months after buying.i had purchased they extended warranty.the sales person to me they were sending out a new one to replace mine. i have been to the store 2x and called the store 2x.and get the run around we dont know whats up.i called the corp on sunday and they told me i will get it when they get it to me.i said to them i was told 2 wks and now you are failing to comply with your agreement.and they told me they can do what ever they want that nothing is in stone.well the joke is on them i contacted my attorney today to file theft charges and breach of a contract.best buy is the most worst place anyone can ever shop at.

    lance7128 9/8/09 9:21AM
  • I bought a laptop AND the $300 service coverage. $1700 total. I only got TWO MONTHS' USE of that PC in the first YEAR. The repair crew (Geeks) kept it for MONTHS, sending it back unrepaired or with new problems. The hard drive was replaced TWICE. The LONGEST they kept it was FOUR MONTHS! They REFUSED to replace it, repair it in a timely fashion. Many times, I stood in line with other customers, cursing Best Buy's incompetence. I will NEVER buy from them again.

    evanhaning 8/25/09 4:39AM
  • One of the few retail stores that I have been THROWN OUT OF !! I complained about a mis-labelled rack of CD's - the mis-labeling was the price, and it seemed very intentional, as I had complained before about the same tactic (announcing CD's for $7.99...but having the rack full of CD's for $12.99). The manager had the security guards excort me from the store (Danvers, MASS). Won't go there again.

    RanWiz 8/22/09 3:22PM
  • Best buy has the worst customer service, that i have ever seen. They told me that they were going to take off all of my late charges, and they didnt. I called a month later when i recieved my billing statement and they told me again, that they would take off the charges and they never did. So when i called a third time, the lady told me that there was no documentation of the late charges that would be taken off. They are so bad, its unbelievable!

    Anonymous 8/12/09 10:16AM
  • I think Best Buy Customer Service is one of the worst. After calling the same number 8 times to cancel my credit card, I finally had someone who was willing to do what I needed. I don't typically get angry when speaking to customer service individuals, but they pushed me to the limit. No one would listen to my requests, they just forwarded me on to the next number that inevitably would never answer. Call Failed. The end. I will never get a credit card with this company ever again.

    Anonymous 4/29/09 7:11PM
  • How do they stay in business. I have been trying two days now to get info on a product for sale on their website. No one is answering. So I called my local store-the robot phone just sends me to an empty hunt group. I have yet to talk to anyone so I called the corp office and she hung up on me. I was polite and just asking for help and she hung up. I have been calling back now for 20 minutes only to get a busy signal.
    I am going to shop somewhere else from now on.

    shipaddict 4/29/09 9:50AM
  • I took my PC to Best Buy in Hiram, Georgia on March 13th to be fixed. Today is April 14th and they still have it. I have called 7 times and each time they give me a different story. I have asked for a manager or supervisor call me each time that I have called and they have NEVER called me or returned a call. Geek Squad is not the Geek Squad that it used to be. This is the most horrible service ever. If they can't fix it, just give me my money back and say so!

    Charles in Dallas 4/14/09 8:25PM
  • V.V BAD CUSTOMER SERVICE. FLOOR SALESPERSON ARE DON'T CARE ABOUT CUSTOMER. THEY THINK THEY WORK IN WALL STREET.BAD STORE.I'll NEVER SHOP AGAIN . I'll CANCEL THER STORE CARD.

    Anonymous 4/9/09 3:13AM
  • Back in December (on the 18th to be precise) I purchased a new Gateway desktop computer (model# FX6800-01e) from my local Best Buy store in Fort Worth. (5700 SW Loop 820, 76132). I am a graduating senior at Texas Christian University, and the computer's primary usage was for school. Since purchasing the machine I have added in a total of $1400.00 of high performance upgrade parts to customize the machine to my liking.

    On February 25, 2009 I took the machine into the Best Buy I purchased it from due to a hard drive issue. At this time the computer was only 6 weeks old and still in pristine condition inside and out. Best Buy's "Geek Squad" had sent the computer off for repair to their service center. After waiting the promised 2 weeks for the repair to be completed I called to check on the status of the machine, they stated they were awaiting a specific part for the machine, a modem, and the part was on back order. There never was a modem In the machine when I took it in for service, the modem was removed from the machine when I performed the hardware upgrades, as it was unnecessary.

    Last night, 3/26/2009 I finally received a call stating my computer was finished and ready to be picked up. Upon arrival and waiting for them to bring my computer out I immediately noticed significant case finish damage that was not previously there (I had only had the computer 6 weeks, and I worked diligently to keep the piano black finish in pristine condition). When the store associate placed the computer on the desk, I heard parts rattling around inside the machine, and pulled the cover off to investigate. The machine had apparently been dropped and abused significantly either in the store or during shipment from their service center. I had to physically verify the serial number on the unit to verify it was indeed the same machine I brought in originally for service due to the damage and scratches made it unrecognizable.

    The machine is not even 3 months old, and over half of the time I have owned it, the machine has been in the possession of Best Buy for repairs. I further investigated the damage to the machine, there was significant structural damage to the case, as well as critical damage to the highly sensitive components within. The original problem the machine was sent in for was due to a hard drive malfunction. It took Best Buy over a month to repair the problem, and even then they sent a different unit both in brand name and in hard drive size(smaller than original, and cheaper quality drive) than what the machine came with. The store also expected me to accept the computer as-is, with the "new" hard drive (which was visually apparent as being previously used) and without having the original software installed on the machine, e.g.: the machine was blank and unusable.

    I have contacted the 1-800-bestbuy number regarding the issue, only to be met with extreme resistance, the supervising Geek Squad manager within the store was hostile, and refused to work with me to resolve any issues. The Customer Service number has refused my attempts to obtain contact information for area or district managers to help with my search for a resolution. I requested they replace the machine with a new machine and they outright refused, and I am still left with no computer, school work piling up, and over $3000.00 wasted and no resolution in sight.

    BGTCUFrog 3/27/09 7:18AM
  • After the experience that I had with the Best Buy on Arden in Sacramento,Ca I will never shop at a Best Buy again. The manager had no time, although there were only 10 other customers in the store. I was so frustrated after making a large purchase that I called and canceled my entire order. I found out that I had to wait 10 business days to receive a refund by mail. The supervisor on the corporate complaint line was rude and I got a complete run around!!! I will never shop at Best Buy again, actually, I take that back, I will be one of the first in line at their big "GOING OUT OF BUSINESS" sale.

    mad in Sac 3/24/09 2:33PM
  • My girlfriend purchased a MP3 player through Best Buy & bought the additional 2 year replacement plan with it. Now at the time of the purchase she was not informed that the device had to be "broken a certain way" in order for it to be replaceable under warranty but that is what I was practically told at the Best Buy in Arlington, TX. The manager @ that time told me that it was only replaceable under warranty given these "certain circumstances"....I responded with that is strange because I had a TOSHIBA laptop's motherboard replaced/warranty HONORED under the same type of extended warranty even though the repairs were necessary due to my own fault/NOT manufacturer defect. ALSO,..... From the beginning at the refund counter I was treated as a person that was trying to de-fraud Best Buy . They did not listen to me when I told them that I did not abuse the item past normal wear & tear...they just kept saying that it was not coverable under warranty and that they would give me the $$ back for the warranty and that is all...Yeah, cause that's what a warranty is purchased for...?! I just wanted to say that I have spent thousands of $$$ @ Best Buy in the past and would still in the future if this had not happened....but now after this total LACK OF CORPORATE INTEGRITY I will take my business elsewhere.....

    Anonymous 2/25/09 8:06PM
  • I too am very disappointed. Best Buy's customer service sucks when it comes to laptop replacement. I would never recomend anyone to buy a laptop from Best Buy ever again but rather go straight to the manufacture. I am out $1250 now as a result of the run arounds I have gotten from Best Buy. My lawyer has filed a suit against Best Buy as a result of this.

    Anonymous 2/25/09 8:12AM
  • The last person(anonymous) is right not all stores are the same but customers seems to agree and put all their bad experiences together to give Best Buy a bad name. But I have to agree on one thing the worst store I have been to is the one in Dedham, MA store 436 is the worst of all starting with a whole bunch of overpaid seniors that call themselves"Managers" there is only one interest is to get the customer's money, blow their minds away with the latest and greatest and blow them away by have them call a 1-888-237-8289 number that does nothing for the customer!!!

    none 1/2/09 11:10AM
  • This is my letter to Best Buy after today's experience.

    3 times in the past 10 days I went to the best buy store in the mall in Guilderland, NY and waited at least 35 minutes each time for help from a salesperson because I wanted to purchase a plasma television. I did not receive help any of those times. The first time there was not even a salesperson in the department and a manager seemed to care less when I asked where they were. Today was the third time and this time I managed to track a salesperson down who told me he had at least three other customers to help before he could get to me. When I asked was he the only one there he said no it was him and one other guy but he did not know where the other guy was. I then went looking for a manager and I saw two employees chatting with each other by the cameras. When I asked to be directed to a manager I was told that one of them was a manager. I doubted this as both were dressed exactly the same. When I mentioned that this was the third time I was in the store trying to buy something but not finding help the guy just shrugged and said "sorry."

    When I tried to get the name of someone higher up I was told they did not give out names.

    So, here I am complaining to an online system that is going to generate a stupid email telling me how much it means to Best Buy to have me as a customer and that my issue will be dealt with in a few days. Then I'll get a canned response that basically resolves nothing.

    Frankly, your sales staff, floor managers and process are terrible.

    I'll be taking my business elsewhere. Oh yeah, and the hour and a half of my time that you wasted I will dedicate to putting this story out there on other boards and internet sites to try to keep someone else from running into the same crappy service.

    hardwolf 12/29/08 8:36PM
  • Best Buy has been treating me ok, but I can tell you this if you haven't found out that Best Buy isn't the best place to buy. Their sales price is like not having a sales at all. If you are wanting something from Best Buy, wait for a coupon you get in the monthly mail.

    914i 8/27/08 2:07PM
  • Terrible service.

    Anonymous 8/13/08 1:44PM
  • Submit your comment >>
  • I would like to complement your employee,Jacob Doyle, from the Monaca, PA store. He was so kind and patient with my questions about my Kindle Fire. He is certainly an asset to your organization.
    Sincerely,
    Marianne Luther

    Jacob Doyle 4/13/12 8:07AM
  • I went to the Brentwood, Ca. store on Saturday, March 31st to purchase a computer for my son as a birthday present. I was helped by a young man named Sean. He was very helpful and answered my questions right away. I don't think I was there more than 15 minutes. Thanks again Sean, keep up the good work.

    Anonymous 4/1/12 7:17PM
  • I had the pleasure and it was indeed a pleasure to meet a very positive customer service rep in the Mobile Phone Dept at Best Buy in Plano, TX (Tabitha Dupree). I was interested in the new IPhone S. I was waiting for service while 2 Tech were there but did not asst me at all. Tabitha came up and addressed me and help me find what I needed as well as help me with other items. before the process was over she had me and my wife laughing and buying. She turned what could have been a bad encounter into a great one. So please forward this to her Supervisor as she put the other Service rep that were there to shame. 1 rep completely ignored me and flirted with some guy for over 30 mins fail to answer any question and was not wearing a name tag so I could complain on her. Ken

    Ken 2/1/12 10:34AM
  • Thank you, Best Buy! During the 2011 Thanksgiving/Christmas holiday period, we experienced a number of unfortunate events that prevented us from shopping for Christmas--until December 23. As you might expect, the one item we wanted most was not available in retail stores in our area. Just before going to bed on the 23rd, we checked the Best Buy online site. To our surprise and joy, the item was in stock and could be shipped to a local store for pick-up on the 24th! Ten minutes after I submitted the order, I received notification that the item would be available for pick-up the next morning. We drove to the store at 10am, walked-in,walked-out 10 minutes later with the gift! I wish all shopping could be this easy!

    Anonymous 1/26/12 9:40PM
  • Walked in with a failed expensive PC and Geek squad diagnosed it (needed a new power supply cord) with some extra time and effort and, since they didn't carry the part, told me I could buy in on the internet. Did so and the PC is fixed. Will buy my electronics at Best Buy going forward so this service continues. (Just bought a great camera there for my wife and got a lot of help from an associate - I'm happy with it)

    Captain Bizarro 1/8/12 6:57AM
  • My name is Carol Shea. I want to inform the company that you have a very valuable employee by the name of Charles Siropqidos in your Mays Landing, New Jersey outlet. I returned a defective kinle and purchase an Apple IPad. He was the best in assisting me, in spite of the store being short of help in his department, and the other floor staff needing his assistance in their business transactions. He is a wonderful and very intelligent and competent young man.

    touche007 1/7/12 2:00PM
  • I want to convey to you the superlative service I received from 2 of your wokers at the Shakopee store. I bought a TMobile phone and was given great knowledge about all the phones available to me. When I received it at home I brought it back in to have the sims card info transferred, etc.. David was so courteous to me as he served 3 other people simultaneously and answering phone calls. What a wonderful kid. The next day, I had to return as the phone was not working correctly, luckily I found Kory available who stepped right up, eased my concerns about my purchase. I left my phone to shop around returning to find everything up and running correctly. These two kids, make me want to shop at Best Buy. (David and Kory) However, I must tell you, I watched David juggle and multi-task like never before. Two of us (the customers) even commented on his abilities and great attitude. Unfortunately, I was not impressed with his manager who would interrupt bringing him another customer, because the manager had to go in the back. Another employee came up asking for the manager who was continually in the back while these kids were drowning in customers. NOT IMPRESSIVE ..I saw this guy in action each time I came into the store. Please give Kory and David the cudo's they deserve. A very pleased customer who can't stop telling my friends about these kids. It is rare in year 2011 to find such courtesy, knowledge, respect and customer service.

    Anonymous 10/10/11 11:16AM
  • I can not believe with all the negative comments about BesT Buy they still have store,Ive moved my business over to Office Depot.We have purchased,Refrigerators, 2Sony TV's,DVD's,steros,telephones,printers and a computer, and now a digital camera.I Love the Products,NOT the customer service.The Geek Squad is a joke,especially to those,who have some knowledge about a computer.They are quick to sell the extended warrenty but fail to tell you that if they cannot repair a product,they send it off and you pay for the cost of the repairs.I have worked in customer service in some ways(Physicians Assitant)for over 40 years and have to say the customer service is terrible,the Geek Squad makes you feel stupid and Iam not.You never have the same person,they start to help you,take a call,and go to the floor to sell leaving you standing there.I was sold 3 things for my computer that I did not need.When I purchased my computor,I was having some problems and would go to the Geek Squad,finally got tried of the condescending attitudes,I quit going back for help I paid for.The computer people at Office Depot do not charge to look at your computer wheather you purchased it there or not and walk you though everything.They are there to help, not make you feel stupid and make recommendations,they Install and remove,never charge you $69.00 for any Geek squad like Best Buy does.If I have to pay extra or go out of town to purchase,Best Buy will never have any more of my hard earn money.Sorry folks your just bad, and worse of all make excuses for it by blaming the company you are working for,that your hands are tied and you can only do so much,you Never make that kind of statement to a customer.Last,
    Tried to call 3 times and was on hold each time for over 10 minutes,finally got in my car and drove over to ask about my warrenty,do not purchase one,go to the company that makes the product.

    Judy 9/24/11 10:18AM
  • I went to your Cool Springs store with a computer problem and I want to Comment on the excellent service and help rendered by Charlie of the Geek Squad...Great expertise and very helpful and friendly help. I`m sory I did not get his last name. but he is to be commended.

    Al Couch 9/22/11 12:18PM
  • I would like to commend the excellent customer service I received from Tina, a supervisor at your Palm Desert CA store. I had a convoluted issue involving a non-response from one of your local subcontractors who had promised a service call, but never showed up. I went to the Best Buy store to address the matter and was eventually referred to her. Tina took the time to completely address the matter. However, when it was still not resolved on the day I was to receive further assistance, I returned to the store and fortunately Tina was there again. She took the time again to "escalate" a response from the local subcontractor. Hopefully, I will be receiving a call from the subcontractor tomorrow. But, if not, I am confident that Tina will once again ride to my rescue. She is a proficient and friendly representative of yours and she happened to mention that she aspires to one day "have [her] own store." That is something that you folks should definitely consider!
    P.S. As for the ratings below, the scores for the subcontractor would be the lowest possible. For Tina, the highest.

    lor 9/18/11 10:02PM
  • hello, I just had my new stove delveried, both men were very nice and show me things about it .Thank you for the good job.

    cooking girl 9/8/11 7:55AM
  • You have 2 outstanding employees at Eastgate Mall- Eric and Stephanie are extremely knowledgable, professional, friendly, and let us come back for help at any time- it's a true pleasure to go to that location due to Eric and Stephanie. Hopefully you can acknowledge them accordingly. Thank you.

    Anonymous 8/7/11 11:32AM
  • I have had many of horrible experiences with Best Buy customer service. However, In Denton, TX there is a young man named Kyle who works with Geek Squad. He is responsible for turning my ever so long day around 180 degrees. He saved a major contract with our companies main client and potentially saved my job. This man posseses the knowledge to be on a major software sales company working IT. Not only that, but he has an amazing multitasking ability. He was tending to multiple guests complaints, solving their problems, all while working on my issue and perfectly utalizing time. I have not even left the store, im writing this here. Thanks how big of an impact he has had. He told me he has been working for Best Buy for 11 years and 8 years here in Denton, TX. Best Buy should do themselves a huge favor and modle their image around his work ethic and attitude.

    keylo83 6/29/11 12:08PM
  • Excellent service from one of your employees in Customer Service, Tessa. She was so knowledgeable and helpful in placing my order. BestBuy is fortunate to have an employee like Tessa. Thanks Tessa for making my online buying experience so pleasant and easy!

    Anonymous 6/26/11 3:01PM
  • I was so frustated trying to install my Norton, which normally had been so easy to do in the past,so I took it to Best Buy at Central Expressway & Park near North Park in Dallas. Rafael installed it so easily and I knew it had been done correctly and he gave me additional information about it. Kudos to Rafael! I intend to renew my Geek Squad service plan shortly. Gail

    Gail 6/9/11 10:39PM
  • I had a refrigerator delivered on Monday. It put out a constant humming noise. I went to the Sherman Oaks, CA store about 5 pm. Initially I was told to call the Customer Service phone #. I did and was on hold for quite a while. A person came on the line, got my information and put me on hold again. While I was on hold, since I was in the store, I asked to speak with the store manager. She was amazing - took charge, got a person from appliances to help me and said they'd do whatever I asked for. I went back downstairs to appliances, and as I did, my connection to Customer Service was lost. As I was being helped in appliances, they said the person from Customer Service called the store to say we'd been disconnected. Normally when you're disconnected from Customer Service, that's the end of it, but not this time. I'm so impressed with the service, I don't believe I'll go anywhere else for electronics or appliances

    Happy in So. Cal 5/11/11 2:21PM
  • Greetings,

    I recently purchased a Sony Sterio at the Best Buy in Garland Texas. I had a new streio that had been damaged buy a bad battery. I drove to the back of the store and knock on the doors I belived to be sterio installation and was greeting by a man with a mohawk hair cut. He and his partner went through my complete electrical system before deciding that the sterio was bad. They then recommended a replacement that would not require addtional prep work so I could skip any installation charge. In short these guys were great. Helpful curtious and knowlegdeable.

    Keep up the good work

    - rc

    xxxx 4/24/11 10:16AM
  • I'm on the phone now with best buy burnsville MN on frontage road, I've been on hold now waiting for customer service (sales dept) for a half an hour, finally had to plug my phone in to charge while waiting, ok just got off the phone with them, your geek squad agent made it all better, explained you guys are working a new phone system and it should have sent me to another store with that kind of wait, he also said as I did that with there only being four customers ahead of me (as phone said there were) it should have only been a ten minute wait or so. I would like to commmend the burnsvill, frontage rd, geek squad they have never let me down with tech questions or support assistance, the sales associate sounded clustered and lost when i said I've been waiting for a half hour, and was lost when I asked her if an xp or 2000 program would work on my windows 7 platform and had to connect me to geek squad. P.s. bought my computer from that best buy as well as my mp3 player. The sales associates regulary seem to be clueless and send me to geek squad for some reason, though I will say some are top notch and can answer my questions while showing me products that will work for me and ones that wont fit or or not compatable. Give the geek squad there a commendation letter of excelence or a raise and hire more of them, they keep that store running and customers from feeling like their wasting their time with non educated employees. When I ran a store I had my employees sell me stock items, so I knew if they knew the products, maybe this would help. The store itself is always well kept, employees are always respectable. I also told the geek squad employee that I called on sunday and the store hours told to me on phone as well as written on website were seven pm closing though the voice message I got at six thirty pm sunday was that they were close, once again frustrating, that made no sense to him, he said he would contact a gm about my issues and apolagized on behalf of best buy enough to make me feel like a jerk. Thank you for your time and thank you for bursville frontage road geek squad, they are your stores prized possession as well as a library of wealth to us your customers in need of assistance and knowledge so as to know how to shop for the right items to make us happy and functional.

    Kid 3/29/11 4:57PM
  • I must admit I have never been a fan of Best Buy. But my one last try turned into a wonderful shopping experience. WOW, my sales person went way out of his way to help me find a CD. His name is Chris Dooley who works at the BEST Buy in Downers Grove, IL and if you had more of people like him, you wouldn't have so many complaints. He was very courteous and found and ordered what I was looking for. The CD was not released yet and when it is released in April, it will be mailed to the person I requested.

    Hope I can write a new WOW when it is delivered.

    Anonymous 3/22/11 6:46PM
  • I was very pleased with the help I received from DAVE VANES,KNOWS WHAT HE IS THAVING SUCH A GREAT EMPLOYEE. WHO WORKS OT THE NEWARK DELAWARE STORE.

    DAVE VARNES 3/19/11 7:40PM
  • great customer service

    Anonymous 3/17/11 4:47PM
  • i had the best customner service when i purchased my laptop and tv

    Anonymous 3/14/11 6:57PM
  • I had the best service with one of your employees not only the first time he helped us but the second time, his name is Jim his sales ID is 552229.

    Please be sure to thank him, I never send comments as my time is very valuable.

    Thank you,
    I.S.

    0 2/26/11 11:15AM
  • I am a 58 yr old woman that knows very little about computers. Most people make you feel like a fool when you ask questions. Not so at the Mooresville store. I had the good luck of being helped by Jerry McCoy. He was patience, helpful, and very kind. He answered all my questions with a smile on his face. Very nice young man. Thank you Mr. McCoy!!!

    Candy Tolbert 2/21/11 4:57AM
  • Samsung front load wathing machine started spewing water out of the detergent chute. I spoke to Josh on the repair line and he told me what to do. Took 15 minutes and NO money! Thanks, Josh! You're the best!

    Derek W.
    Euless, Texas

    Derek W. 2/14/11 12:33PM

  • I would like to take this opportunity to inform you that I had the pleasure of shopping in your Yuma, AZ Best Buy store for a Toshiba Lap Top Computer. I had the pleasure of meeting Keith and Issis which were truly professionals in the computer industry and extremely polite and customer orientated. I can truly state “That the vast majority of retail businesses should make and honest effort to employ quality employees of this caliber!

    Sincerely,


    Franklin G. Carson

    Frank1737 1/14/11 8:29AM
  • I would like to comment on Agent Glaister Ormsby from Florida: As Very knowledgeable and professional in explaining and taking care of my computer problem. He was very polite and extremly patient with me in explaining the steps to getting this issue corrected.. He is a great asset to your company. It's been awhile since I have had someone this nice. Thank you very much, I am a best buys customer. Sincerely, Rick Martinez, Fair Oaks, Ca.

    Rick Martinez 1/11/11 6:33PM
  • For each one of you that is complaining and griping about customer service, you need to take a step back. Consider outside factors. For instance the lady below complaining about a free little doll; A. The system not the manager sends out orders to set aside products, this does not include free promotions, they are on a strict first-come-first-serve bias, you should be happy that they have online purchase and instore pick up, no others do B. You are throwing a fit and demanding the time of a customer service rep and a manager a day before christmas, the busies and most stressful time for retail C. You are being over dramatic in refusing to return to best buy over a simple $1 doll.

    For anyone reading these reviews; please dont buy into other peoples BS. They consider it bad customer service when they try to exploit the system to get an unfair deal in their favor via threatening a manager with "never coming back", and the manager refuses.

    For those of you like this ^^^; it is unacceptable to talk down to anyone simply because they work in retail and you can get away with treating them like garbage. Also it is immoral to try and cheat a company out of its products because you are willing to shamelessly throw a false tantrum at a manager.

    For everyone; Best Buy is a great company, it has lasted a very long time on its reputation as a great knowledge base and customer service. If you do not believe me compare knowledge/service at a best buy vs a walmart. And as a piece of advice, never drive a sudan to best buy if you are planning on buying a tv, with a few exceptions...it will not fit

    Anonymous 12/28/10 6:39AM
  • I'm a regular customer of Best Buy and have never had a bad experience...but there are times when associates stand out.....
    12/15/10
    Just wanted to say thanks to Nathan, a Geek Squad associate, at the Best Buy in Bowling Green Ky.
    My lap top had crashed after I had accidently tried to plug my headphones into my USB port.
    It was 9:30pm when i called, knowing that that closing time was 10pm... so needless to say, I wasn't expecting great customer service.
    Nathan probably doesn't think he did much but in a moment of panic he resolved my issue quikly and politley.
    Big thanks to Nathan...very professional.
    Also thank you to Gretchen another associate that goes above and beyond the call of duty to take care of her customers.
    Sincerely,
    Mitch Carrigan
    P.s. I'm someone who has made a living in Customer Service for many years and recognize good service when i recieve it.

    venzo1776 12/15/10 9:22PM
  • Just called best buy mobile help hotline. They accidntly charged me for cell phone insurance on a phone i no l onger had. Talked to the lady for 5 minutes, no problem, cleared it all up and issued me a refund. Great service, fast, easy, she was nice. I love best buy mobile.

    Anonymous 11/26/10 3:15PM
  • I like going to Best Buy. The employees that work in the departments seem to be knowlegeable about the product and they are very helpful. Never had any problems when I had to return something. I would rather shop at Best Buy than any other for my electronics.

    LK 11/20/10 11:19AM
  • I never had better service anywhere when it comes to electronics; I took my Mazda Miata to have an aftermarket radio put in. Not only did they do a terrific job, they went above and beyond the call of duty. They fixed the cigarette lighter, rewired one of the headrest speaker. I was going to put an amp in the car, but they saved me alot of money by suggesting the Alpine power-pack for $119.00; it is a "mini-amp" that delivers 45RMS X4. And it does not require a wire kit and since my aftermarket radio was not an Alpine unit they even wired it to make it work for my Kenwood unit. It sounds amazing and serves my needs very well. Dustin and Thomas at the Papillion, Nebraska Best Buy are true professionals and where I had the aftermarket radio installed at prior to coming there was one of the "pro-audio" type stores. What a joke that was. Thank you guys at Best Buy you have my business for along time.

    HuskerFanSam 11/12/10 11:26AM
  • Their reps are great on the phone. They take care of you with friendliness and courtesy.

    CYK 10/6/10 5:24PM
  • I thank you for the best service that I have received in my recent shopping at the best buy store.I found Mr.Asad as a well qualified and generous sells person and also, I believed his a good asset for the company he works for.



    Thank you,

    Nick Hailu

    Anonymous 8/9/10 12:34AM
  • I love you Best Buy! Why did my husband ever think about shopping at OfficeMax? Office Max does not compare to Best Buy's desire to make things right with their customers.

    jcd 4/12/10 9:52AM
  • I had a great experience with Derrick at the Folsom Ca. Store. We had to change our order of a 55" t.v. to a 65".This process had taken a lot of extra work and time.


    Derrick new we had a need. The wall mount would need the largest. He took the time to try to locate one and have it shipped to the store only it could not be located. THIS DID NOT STOP HIM FOR CONTINUEING HIS SEARCH.
    DERRICKS efforts was not in vane. After several phone call not only to myself but to the search he located one, set up communications and lined up our great installed Rick and Billy who not only installed,uninstalled,and finely reinstalled. All coordinated by Derrick.I feel that the service was above and beyond the call of duty and should be recognised.

    Anonymous 2/11/10 5:34PM
  • I've shopped at my local Best Buy for years and have never had a single issue with their service. I have a friend who works at the Geek Squad and he's always telling me about the unreasonable expectations some customers have. Unfortunately a company can't make EVERY one of its customers happy 100% of the time. Considering the big business alternatives and their 'wonderful' records of customer service, I would pick Best Buy to shop at 9 times out of 10.

    rouge 2/11/10 9:29AM
  • I had no problems calling for tv repair. I had a brief wait time. Was transferred to geek squad. Gentleman was very helpful. Set up an appt with a local repair shop and an appt.

    anonymous 12/5/09 11:00AM
  • I walked in with a laptop i had bought from them a couple months ago. It was acting up, so i decided to see what they could do for me. They treated me with so much respect and care. Thank you Best Buy in Dedham, MA.

    Anonymous 9/24/09 9:53AM
  • Charles Stewart 42 Hillsboro oh
    I was at your store#154 Eastgate in Cincinnati oh on 9/11/09 I wanted to stereo speakers installed in my jeep.I meet Brittany K. who had a smile and helpful look on her face. I let her know it was going to be my birthday tommorrow and that lived quite a distance away if she could get someone to install them today.
    She said she would try her best...I was sceptical but...She imediately went to work on getting a solution...She contacted Brian L. and He put my jeep in the installing bay and went to work expediently...While I was watching him Britta came out to the bay to ask him something...It just so happens I had a watch on that needed batteries, she took inside and found out that they were not in stock but gave me the #s I needed to get them later!
    I have never been treated with more care...I would recommend everyone who can to go to bestbuy to get excellent service!!!

    Signed stewent7@yahoo.com

    CRS 9/16/09 10:29AM
  • Submit your comment >>
  • Its difficult in this day and age working in a retail store when people are the way that they are. Just because we work for Best Buy does not mean that we are stupid. Best Buy is a great company to work for and we take pride in our customer service its the CUSTOMERS when they are not satisfied that they quickly go to bad customer service. They forget exactly what the employee has done for them. There are so many factors that can go into something but if a customer does not get something the way they want it and when they want it, its unacceptable. Some of the things I see customers complain about its common sense. Ask the questions like "Will my data be erased?" "What is the return policy so I am clear?" We work with many different customers many different things going on at the same time,we ask that you are a little empathetic. I know for a fact that almost all of my coworks truly do care, its not a pay check to them. Its just frustrating because no we don't make the products but we do know most of the time what you need and what you are looking for, if not we will look it up for you. Come on people. What happened to courtesy and respect? Yes the customer is always right but what happened to common decensy and respect towards others? We all make mistakes and nobody is perfect. I don't know just my opinion.

    Anonymous 2/15/12 9:15AM

  • best buy is an overall good company. yes we may have some difficulties in the website availability but with the increase of so many people buying the items we are not able to update the website and inventory fast enough. we do everything we can to work on our errors. we will make sure that you guys as customers get the best resolution you can. and in the meantime we will be working on everything on our end to make sure you guys as customers can be made sure that it will be your BEST BUY on your next purchase.

    yankees4life 1/5/12 2:42AM

  • you all need to understand that inventory systems are never synched directly with ordering systems. this is impossible . so you can order an item showing its there, and then the inventory can update showing its not. everyone is crying about the cancellations.....here is a simple explanation for those that obviously need it. best buy can only purchase so many of a certain item....if thousands of you buy all of that inventory, and best buy reaches out to the manufacturer for more, and they dont have it....sorry... best buy is a middle man...try to understand.

    who cares 12/24/11 6:09PM

  • I work as a best buy agent for order support and I agree with the bad comments. I have to say, the physical stores have the worst service. We are always having to fix there mistakes and most of the time they just lie to the customers. Don't even get me started about the back order calls. You would think they would keep enough in stock for the things that are on sale. Plus, availability for store pick ups are at an all time low. I try to do my best to help the customer, speaking for myself, but the policies are a problem for me as well.

    you8one2000@yahoo.com 12/23/11 4:23PM

  • I just wanted to voice a little bit of my opinion here. As the name states, I work in the customer service department at a best buy. For once I wish the customer with an issue wouldn't take it out on us, we understand you are angry and upset however, we are just following policy. Possibly losing my job to give you what you want, is never going to happen. Yes products stop working days or weeks after you buy them. They are electronics, technology, it is possible to just malfunction. Best Buy know this! That is why we offer coverage outside the thirty or fourteen day return policy! Yes, it could be brand new technology that just hit the racks, but hey everything has its glitches.



    Next, I do not know what best buys you have visited, but most of the "kids" in the store I work in knows there stuff pretty dang well. Yes, I have plenty of times where I'm told "I was sold the wrong item." but hello we are all human here, we make mistakes.



    Lastly, when you come to the customer service counter throwing a fit and cussing us out, do you really think we want to cut you a break, go above and beyond the return policy and act super nice to you? My job or not, I most certainly do not deserve that attitude nor is it apprechiated, and yes I will do everything I possibly can to make sure you do not get what you want. Due to the fact that your acting like a child and can not control yourself, mostly due to own customer faultiness with product.

    Act like an adult, you shall be treated like one. Be nice, and I will go the extra mile give you the most I can for the situation at hand. We like to be treated as people. And hey if you think your cool and can *** an attitude at me, expect one right back.

    Anonymous 5/17/11 9:27PM

  • I currently work at best buy & I have been there for a while now. I used to love working there, in fact i still do BUT...I get yelled at daily by customers because of numerous reasons, basically because we can't deliever like we promised them but then when I go to a manager & confront the issues they say "we aren't making enough money" "when you make more money for your department, you will see a change" WRONG!!!!!!!! Its a vicious cycle that has been going on since day 1 and its insane. How are we supposed to make money & deliever to our customers and give them proper service when we don't even have enough coverage to take care of what is sitting in front of us. Makes no sense, because while we are losing a sale because of this and credibility and sometimes a customer, really people talk and what do you think that customer is doing or did?? Probably told their friends, family and/or anyone else not to shop here or deal with us altogether because of this. So really we aren't losing a relationship/sale with that one customer but multiple customers, even if they haven't bought from us yet. Why would anyone want to buy from us when we can't get it together? But more importantly, how do we correct this issue because it's clear the management at store 48 doesn't know what to do because if they did things would be different & it wouldn't be ran like it is which is horrible. How do you expect store 48 to improve when you take away our one way to keep customers which is coverage to do all the things we need to do but then tell us make money and we do and then we turn around and lose the sale and then another and then another because we cant deliever to them because theres no coverage? How do we fix this, please enlighten us all because all of us, not just me at store 48 are wondering?

    Anonymous 4/1/11 6:58PM

  • I work for best buy store 495. Horrible. This company only cares about revenue and volume. I' ve been told on several times by my supervisor and store managers, to "Only worry about customers who are spending money". Bad business ethics, horrible customers service response, and unprofessional employee training. I cant wait to quit. I guarantee I'm gonna show my ass when I walk out the door.

    Anonymous 2/13/11 8:20AM

  • Must be certain Best Buy's then I would have to say.. I work at the one in Garner, NC and we help anybody as much as possible, and I have seen all these comments in lots of forums. Now I wonder why those people who wouldn't help yall even work at those stores.. I would get rid of them instantly.. Sorry for your bad experiences guys, just know that not all Best Buy's are ran the same way..

    Anonymous 9/19/10 6:17PM

  • I used to work at best buy and typically the phone number extensions are the same in every store. When asked to put an extension ins 2180 will get you to the loss prevention desk. sometimes this is an easy way to get transferred because the all have 2-way radios and can typically get a hold of a department directly. if you need Geek squad their extensions are 2110 and 2111.

    kaotic 4/15/09 7:25AM

  • I am an Employee at best buy and i don't think that you should spread bad stuff about best Buy from one experience in one store...We are a fa nominal company and take pride in helping customers. I would say to only complain of that one store and not tell people that all best buy's are terrible.

    Anonymous 1/1/09 8:13PM



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