Big Fish Games Positive Customer Service Ratings - page 2

Big Fish have always been extremely helpful whenever I have had a problem with a game (which is rarely). They always email back promptly and have also always kept working to make sure my problem was solved.

I can honestly say I was very surprised to see all the bad comments. I have never had any viruses or anything from the programs. They're very friendly and you know you're talking to a real person! And my mum is always saying how good they are, and she's hard to please!
(And no, I don't work for them or anything. Just thought I should spread the word that I have had nothing but good encounters with them as I was shocked to read all these negative comments.)

I dot understand why everybody has such a hard time with Big Fish, I have been using them for about a year or so and I have never had a problem with games except one that was designed for an older version of windows and that was my fault for not reading the requiremets. I called and they gave me my credit back in less than 20 minutes and they let me keep the game not that it will work on my computer but will work on my kids. I like them and I don't have any complaints.

I have been a customer of Big Fish for years without any problems regarding supposed Trojans or viruses. Their customer service is "fantastic" and have always responded within 24 hours of any request that I have put in. Incredibly friendly and knowledgeable. I have purchased about 50 games of theirs and always play the free time before purchasing just in case there are play issues, out of 50+ games maybe 2-3 had to be deleted because of hangups but always get a refund from Big Fish when so. It is not Big Fishes fault if you fail to read your installation instructions or membership requirements. HAPPY CUSTOMER!

I asked them to stop payment, but did not realize that by making multiple accounts my card was being charged every month...I was mad, but it was my own fault. The guy I spoke with on the phone was very helpfull and refunded me, and explained how it all works a little better. Very understanding! Thank you

i brought a game a then saw that big fish games had been taking £5.39 a month with out me knowing i had only brough 1 game any way i looged in to my big fish account and emailed them (u have to be loged in) and i never got a reply but a few days later they had refunded me the whole lot they had taken it was much easier then i though it would be

I got through to an agent with very little hassle with their automatic phone system thingie. The agent spoke excellent English, understood the issue immediately, and promised me a resolution. His out-of-the-box-thinking gave me a resolution that totally worked, solved the issue on the first call, and was exactly what I needed.

Seems like often all a company hears is the negative feedback, so I did want to mention this very positive experience. I wish they'd just put that phone number on their webpage so I didn't have to hunt for it, but once I got through to a human, it didn't take long to get my problem fixed.

I joined Big Fish games.about 6 years ago and have about seventy games if not more as you can tell Iam hooked on games, unfortunately they crowd up my work space and slow down my pc. so today I am moving them onto another pc that is good just older(an xp) Big Fish Techs. are going to help. can't wait.Ive never been misled or agreived by them. they are always polite and helpful.

I had a very smooth transaction with Bigfish Games in getting a refund. I used the online chat function, and once I told the representative that it hadn't been clear that a monthly charge was to be included with purchase of a game, and that I obviously had not accessed my account since purchasing the game 3 months ago, thus with no awareness or intention of using credits, I asked for a refund. He initially offered for a refund for the past month, but I told him that I preferred a complete refund if that was at all possible. He obliged immediately and cancelled my account as well to prevent future charges. I have yet to see if charges will still be made, but so far the money has been refunded back to my bank account. Additionally, I saved the conversation for evidence in case I have any trouble with them in the future. They do e-mail you a receipt of the transaction, though, so there shouldn't be any problems.

Well, I had a little different experience. I was able to reach them thru a chat window. It took about 10 minutes to get a rep online and when I did, the rep was helpful. Basically I asked her when and how I got signed up for a monthly service and can I get my bank account credited for the months I did not sign up for. She answered the first question very accurately and credited my bank account for both months I was charged without any resistance, drama or annoying offers of future discounts or specials. I won't be so quick to bash them.

I've been with Big Fish on and off for 4 years. I've never had any problems with them. they answer the phone call in 5 rings and will talk slow and clear. He's their phone # I used 1-206-5753 or just use your computer and type in "Big Fish Games phone number" I just love Big Fish Games. Dragonlady

Had an issue with incorrect billing. When a game I was playing went onsale I purchased it through inapp. I didn't know you couldn't do that. I contacted Big Fish through their web site and they got back to me the next day. They were very helpful. Love Big Fish!

Just a few positive comments about your customer service, I had tried in the past few months to call and was unable to get thru, however today, I spoke to two represetnatives who were not only friendly but extremely helpful as well..if I were grading them, and one was "Ben", I would give him an A+++++, he was terrific!

Thank you,
Sincerely,

Carolyn Kelly
[email protected]

I was billed the membership fee of $6.99 today having not realized that I didn't uncheck the add membership box when I purchased a game from them, I called the number above and they were very nice about it, said they were sorry for the charge refunded it to my papal and told me how to avoid the mistake in the future. I am happy with their billing customer service.

I have a PC computer and wanted to know how to down load some of the games from my purchase history at big games to my new IPAD. I was told i had to purchase all games for the IPAD from the ITUNES. Even though you go to BIGFISH to buy for the IPAD, we have to repurchase. The support service said he had just bought an I PAD and found out what he told me. Maybe in the future they will be compatible, but now we just have to repurchase. He was very professional and answered all questions.

I want to thank Lindsay and Bebe for their help when I called them on Oct.20th. One of my games was not working properly and they were so helpful. My game still is not working, but they graciously gave me a coupon for another game and I was so pleased that Big Fish and their representatives were so helpful.
I am very impressed with the prompt help I received. I love my new game...Word Zen. Thank you again, Lindsay and Bebe. I am thankful for everything you did to help me.
I will be buying more of your awesome games in the future.

Linda D. Lindauer