BitDefender Customer Service

Abuse of their subscribers at customer service . I'm quitting just for that

No phone number to call that actually works, no chat, NO CUSTOMER SERVICE!!!!!
Just sucks up all the memory.

I renewed my subscription in March or Aprile of 2023. but I keep getting that my subscription has expired what up with his bill s###. My credit card has been billed by your company for 2032.

1. paid for a sevice that is faulty and locked down my computer and I cannot get the appropriate assistance. I reached out to customer service in which I received terrible service the first time. The second time was a whole lot better and I requested a refund. I would never recommend parental control for anyone, it's a terrible product and the text to not know how to assist you

I purchased BitDefender one week ago and have absolutely nothing good to say about the experience. They took the money, didnot provide the software and I cannot talk to anyone at the company to get the software downloaded or my money back. Crooks!

By far, the worst customer serve I've ever experienced

Support "technician" was unable to communicate clearly. He could tell me any specifics of the products they offered, and told me the features I was asking about did not exist despite me looking at them in the user guide downloaded from their website. After 30 minutes and not getting anywhere, I asked to be transferred to another representative that might specialize in that topic, to which he refused. Their product seems great but good luck figuring out which one to buy and getting any help with it.

I bought a new laptop 17 inch i5 and thought now was the time to move on from Kaspersky. I chose Bitdefender, a much loved product according to a friend of mine. All ready to go I filled out the bank details and halfway through redirection the security check didn't complete. Tried it several times at different times of the day to no avail. Contacted them via facebook and they gave me a customer services number to ring. Spoke to a young lady who needed phonetic spelling of my email address but got it all wrong. 5 minutes later and she is still trying to work out my email address. Well, their product may be good but god forbid you ever need to contact them. Their service is crap (and that is a kind way of putting it. If they can't get that right how on earth can they get the safety of your computer right. I wish I could have said my experience had been great, but it hasn't been. I hate to say this, but it's back to Kaspersky I think.

I am sick to death of trying to type something into the space bar on Google Chrome and nothing happens, it completely mis interprets what I am typing, takes for ever to type the most basic of search words. All since I moved to Bitdefender.

absolute worst company and their product is junk. It takes over your Mac and will not let you turn off features or itself at all. popups every minute and everything gets blocked. you will surrender control to your computer and spend more time F#$%? around with Bitdefender to find out how to allow the action you are trying to complete than you will actually spend time using the computer for actual work.

Then once you have manage to find the secret formula to removing Bitdefender from your computer, it will force a renewal on you and you'll start the mystery tour of trying to find a way to cancel the subscription to this absolute piece of sh!t software communicating with an absolute piece of sh!t company with zero morals.

AVOID at all costs, it will cost you way more than money. I've never hated a product, company or anything else for that matter the way I hate BitDefender.... how can a piece of software meant to help you stay safe make you so p!ssed ??

Bitdefender now has the worest support, you send an issue and you get no response, like you where in desert really thats what happen, sending emails for manytimes nothing sound like "talk to the hand"
Get into customerzone portal write an feedback about opened case also you still im the desert
Create new ticket and refer to the opened case, huh it look like they had gone all home and take group vocation and still you to face the fact of you are in desert, they take no responsibility about any issue although they are security company which there product is vital,seems that no one in charges in that company

Bitedefender Customer support us among the worst. Spare yourself and do not Subscribe to their product!

You suck & fkd up my computer & refused to refund me despite damage caused to computer fighting with your idiot customer service people (who lied consistently & also told me to fix computer damage myself)

I liked the product but then they ignored my requests to not auto-renew. They then renewed my subscription at maximum price a day ahead of schedule. I called to ask for them to refund the difference between their advertised renewal rate that was $50 less and they would not and tried arguing I was too late. When I asked for them just to cancel they told me they could not and that only their email only support could help me. In the end I was forced to go through my credit card company to cancel their service. If they would have only treated me like a valued customer I would have stuck with them, but instead they treated me like dirt. Their support people were not bad, and were very nice, but the company policies are clearly to screw their customers.

This is the worst customer service I ever used. Agent could not log me in even though he has all my information. Terrible Customer Service. I wish I never chose Bitdefender at all.

Bitdefender will abuse their customers trust when they have received your credit card details. I bought their product in 2015 and before the subscription was finished I purchased the Norton product instead because I felt Norton provide a better quality of product.

In 2016 without my permission, Bitdefender automatically renewed my subscription. I received a refund after a long period of time and was assured that they would not automatically renew again. Fast forward to today in 2017 and Bitdefender have automatically renewed my subscription again, I have once again had my credit card charged by Bitdefender, without my permission and for a product that I do not want. Do not give these people your credit card details, they are running a scam by doing this, I have used many different pc security software suites over the years and no other company has done this!

When i dealt with Bitdefender support regarding my order issue in Aug 2015, it was a pleasant experience.
Unfortunately, in Jan 2017 my experience made sure that this is the last time i bought anything from them. They are manipulative cheats. When I bought Total Security and completed payment, it took me to a page which had a button saying download and install. Turned out it was a manipulation to sell another product. Since they had my card information already, all i got was the order confirmation notification rather than asked to confirm purchase. I raised request to cancel that within few minutes. Even after 16 days, no action or response. Intentions are clear.
Shame on these guys. Just Pathetic.

Someone needs to contact me immediately regarding 2 invoices, neither of which are the correct amounts

If I don't receive a reply within the next 24 hours, I will contact Visa to reverse these amounts as someone screwed up on your end.......offer was for $29.98

Patty Stuart

As others have reported BitDefender customer service may as well not exist. I received several auto-reply emails when I asked for help, and one email that assured me that help would be forthcoming. Nothing ever materialized. I have requested a refund, but I don't expect to ever receive it. Don't buy from this company.

Bought antivirus for Mac. Would not work. Absolutly NO CUSTOMER SERVICE, After several emails and tryinfg to get answers I gave up and went for refund. I paid with paypal so will get refund. I have used bitdefender for year with no issues. But now that I have an issue I cannot get an answer from customer support. THey have no customer support and do not seem to care. Needless to say will never buy bitdefender again

This company should be rated a zero! I read reviews and believed it to be reputable. The product would not install and then help ignored me. They give you a link that does not work for refunds and they do not answer the phone.I've spent two days dealing with this. I hate this company!

Pop-ups are driving me nuts. Bitefender's pop-up blocker doesn't work. I can't use the Yahoo Finance sites because of the pop-up appearing every 20-30 seconds.

Abysmal product. Don't buy it.

I'm reposting what Nancy stated...the exact issue. I've been in the IT field for 30 years and they by far are the worst I've had to deal with. They over charged and I can't get a refund. BitDefender uses a go-between company, Avengate, to handle billing and license renewal services. UNDER NO CIRCUMSTANCES SHOULD YOU RENEW YOUR BITDEFENDER LICENSE ONLINE. YOU WILL BE SIGNED UP FOR AUTO-RENEWAL, CHARGED FOR ANOTHER YEAR OF SERVICE WITHOUT PROPER NOTICE FROM BITDEFENDER, AND THEN SEE YOUR TIME WASTED TRYING TO GET THE REFUND YOU DESERVE. BitDefender customer service is terrible. They give you the runaround about requesting that you be issued a refund, instead of just giving you your money back for the unwanted and cancelled service. T-E-R-R-I-B-L-E way to treat customers and do business.

BitDefender uses a go-between company, Avengate, to handle billing and license renewal services. UNDER NO CIRCUMSTANCES SHOULD YOU RENEW YOUR BITDEFENDER LICENSE ONLINE. YOU WILL BE SIGNED UP FOR AUTO-RENEWAL, CHARGED FOR ANOTHER YEAR OF SERVICE WITHOUT PROPER NOTICE FROM BITDEFENDER, AND THEN SEE YOUR TIME WASTED TRYING TO GET THE REFUND YOU DESERVE. BitDefender customer service is terrible. They give you the runaround about requesting that you be issued a refund, instead of just giving you your money back for the unwanted and cancelled service. T-E-R-R-I-B-L-E way to treat customers and do business.

Used it a while back and every thing we fine until the 2016 edition, could not get in to install on Windows 10, error after error on the download. After spending more time on it than paying xcom2 for the last week gave up decided to cancle my subscription, took another two weeks with emails back and forth with avangate to stop the auto renewal.i then installed Norton with no isues whatsoever.

I do not know what the negative comments are talking about. I had absolutely no problems contacting customer support. When it comes to recurring payment/auto renewal, there was an option before payment. I contacted support to make sure it was not set to auto-renewal. I got through quickly and was greeted by friendly, yet professional customer care.

I have to rescind my earlier negative rating. (See JoeG, Oct 10. The phone number I called for support came from a screen which appeared when I was logging on to Bitdefender's site. They were obviously NOT Bitdefender, as I found out later. Today I was able to contact Bitdefender and they resolved my issue in minutes. Great product and superb customer service.

I've been useing Bitdefender for years and I can tell you it is my best friend. You can surf the worst russian doubious sites and it would still clean any leftovers at any scan. I've read the complains, they seem hilarious except the auto-subscriptiton and customer service who is best to be used via email.

if you have a tech issue with BD first look if you have other security solutions installed cause they come in conflict ex windows defender mcafee uninstall them guys...look at the system requirements you have wheelbarel pc's and you complain of slowdown...i have seen many reviews i have BD installed and had some issues and after contacting tech support they explained all I needed and it is running ok

Great software, prompt and friendly customer service. I've never had a problem..knock on wood!