Search for a Company by Name

Blizzard Customer Service

User Reviews, Ratings and Comments

Blizzard customer service is ranked #39 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 86.53 out of a possible 200 based upon 54 ratings. This score rates Blizzard customer service and customer support as Acceptable.

NEGATIVE Comments

36 Negative Comments out of 54 Total Comments is 66.67%.

POSITIVE Comments

18 Positive Comments out of 54 Total Comments is 33.33%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating
  • Submit your comment >>
    • Viewing Blizzard customer service complaints
    1 - 25 out of 36
    Next >>
  • I have bought diablo diablo 2 and now diablo 3 an all server programe no true single player its all on line now I find myself locked out of my account yet again and then I try and do what the message tells me nothing works I paid 60 buicks for this game had it alm ost a year and I spend most of my time trying to get it to work. once I change the pass word I log into my account and then when I try to get into my game it says im blocked if something dont change I will never buy another blizzard product

    general357bcd 4/12/13 8:37PM
  • i tried to get a hold of a rel person thru the phone # and it kicked me off!!! this is BS!!!

    Alanthegr8est@yahoo.com 3/21/13 11:18AM
  • They haven't helped at all. My account has been banned and i have done nothing. I called them and they say submit a ticket and the customer support that handles the ticket tell me to do something that for when my account is locked. Why cant this be more simple.

    Anonymous 3/16/13 7:43PM
  • Worst customer service of any company I've EVER dealt with and that is saying something. There is no phone number listen anywhere on their site, so you have to search elsewhere for it. When you find it, don't bother using it because the wait is like 20 days. Submit a support ticket, that will be replied to in "24 hours or less" ? Don't bother, I've been waiting for 5 days. Post on their forums as a last resort? Don't bother. Your post will be buried because it will NEVER receive a reply.

    TL;DR It is IMPOSSIBLE to even reach customer support, much less get them to help you with whatever problem you are having.

    Anonymous 3/15/13 8:58PM
  • I am an avid player of the Diablo 2 game and have seen and heard alot. I beieve that Blizzard is not fully prepared and lacks sufficient space for all the user they have accumulated. All thier servers are full and it makes it hard to play. All people get are "Failed to join game", and "Your connection was interrupted". They say it's because there are to many players for the space they have on thier servers. If you ask me they are very cheap and excellent con-artists. They say "Bots are an illegal program" and that they want to cut back on them for the users that want to play. Well I haven't seen anything done about it. It's extremely easy to see a bot or a regular player. Obviously Blizzard could care less about the players that want to play. Also it is said not to frequently change games and not to farm fo r items as this will cause loss of connection or bans. Well, THAT IS WHAT PEOPLE PLAY FOR!!! To get anywhere in the game you need upgraded items and to get those you need to farm for them. For example: Countess drops runes everytime. So to get runes you kill the countess, then make a new game and repeat. If they didn't want farming then they shouldn't have made a drops game!!! Certain places drop better items. So why not go there...because Blizzard doesn't want you to. Sounds hypocritical to me. Blizzard is by far the worst I have dealt with in all my years of gaming. They should just man up and UPGRADE, they certainly make enough money to do so.

    Anonymous 2/18/13 8:55PM
  • I purchased WOW pretty much when it came out and have all the expansions apart from Pandora and have also purchased Starcraft 2 from Blizzard via Battlenet when it first came available which I think was about £45. My account has been hacked and I have tried numerous occasions to reset and restore my account only to get a message advising my name combination etc does not exist. I relaise there is no real way to actually speak to anyone and I have to say this is the most disgusting kind of service I have ever experienced. If there are other people who have experienced anything like this we should get together just like ngry bird said and try to make our views count. Blizzard has an obligation to provide a service I have never cheated in game or given my password to anyone. This has only ever happened with WOW and Battlenet and to say the service is lacking is an understatement. If any SAP reads tis from Blizzard contact me to restore my account

    Anonymous 1/14/13 12:32PM
  • Que is always full. Tech support is useless. They say call the number and give them the ticket# but you can't reach anyone live ever... They are taking customers money and then locking them out of thier accounts... They are conducting business in bad faith...Complain to the BBB Better Business Bureau and write them a postcard to their Irvine, CA locations.. and complain. This is not acceptable... Blizzard... you are irresponsible in handling your customers and supporting your products... I've bought over a thousand dollars in blizzard games and another thousand in gear and gold... and can't use it because you locked me out because I logged in from a new xmas laptop!
    Cmon, really? you guys are either really stupid or the smartest con artists ever... Either way... Blizzard better fix this scenario or crap is going to this the fan...

    like i would tell you 1/10/13 6:18PM
  • This customer service is the lowest i ever seen.
    All you get from them is premade answers and no help what so ever.
    Most of them have no idea what respect is and they act like some 10 years old kids.
    Not to mention they have no clue about what they should do or how to help you.

    one more left 1/8/13 5:00PM
  • I bought the original DVD version of Diablo III and played for a week or two and then my account got locked for no reason. I am not even a good player, to be honest.

    I receive e-mails when I try to login saying that my account is locked due to suspicious activity, I follow the link and it leads me to Korea password retrieve website (but I live in Macau, I cannot read Chinese and that is why I purchased an English version of the game which plays on Americas server). I tried to retrieve via all languages websites using my correct full name and e-mail but the website says my name and e-mail combination doesn't exist. OK, then I call Blizzard support in US or Hong Kong (I get charged to talk with the same sexy robot all the time, one that gives me a solution that ends up in a loop, thus no solution). Blizzard doesn't allow me to login because my real name and real e-mail is probably considered unreal according to Blizzard's system.

    So my account has been blocked for no reason. There is no local or international support and I've paid the money, about HKD 500 on my side and I suddenly cannot access to the game, even if I want to play single/solo.

    Any legal people out there? I want to know whether we can collectively gather all these cases and really sue Blizzard.

    No doubt they produce good and addictive games but the company doesn't have right to do what they are doing to many players in the world.

    Anyone agrees with me?

    I have been locked for 1 month. I sent e-mails and they have reset my account once and then locked me again after two nights, again, without a logical and fair reason.

    Anyone had a similar experience?

    AngryBirdyMacau 1/7/13 8:51AM
  • For a company making millions a year, the fact that technical support doesn't exist is pathetic. Oh well, just one of millions of WOULD-be users that will never buy from Blizzard again.

    Anonymous 12/28/12 6:32PM
  • Very awesome how you press 1, 1 then it hangs up on you because they have high call volume. A company like blizzard is making millions off its customers and cannot afford decent support line. How pathetic.

    Nezo 12/26/12 12:47PM
  • You guys are ridiculous. I got through in 5 minutes and have never had a problem with them. They have been better than Comcast in most cases and I consider Comcast to be efficient.

    Anonymous 12/18/12 1:08PM
  • I must say that blizzard has the worst customer support I've ever had to deal with. I thought phone companies were bad... Took me forever to get through all their pre determined questions to find out your issue without talking to you.. Finally found the number to be told that their hold lines are full for it to hang up on me. It's to the point that I don't even know if I'd buy another game from them. Why give people your money when they'll barely give you a chance to voice yourself?? Idk I like their games but for all the money they make from us you'd think they'd care to handle your issues with their product..

    WoodWorx 12/14/12 5:34PM
  • I know Blizzard has horrible customer service, but this site needs to look in the mirror if 22 negative comments out of 37 total comments yields an Acceptable rating.

    Acceptable my a$$. Not acceptable customerservicescoreboard.

    Anonymous 11/28/12 6:10PM
  • YEA MY AUTHENTICATOR IS ON A PHONE THAT IS NO LONGER EVEN ACTIVATED. SO I CANT LOGIN. I CANT MAKE A TICKET, CUZ I CANT LOGIN. IM NOT ABOUT TO TAKE A PICTURE OF MY ID AND UPLOAD IT TO BATTLE NET CUZ THAT IS RETARDED. I KNOW ALL MY INFO BUT YET NO BODY ANSWERS THE PHONE . WHY IS IT SO HARD TO REACH A COMPANY WITH BILLIONS OF CUSTOMERS. IM FURIOUS, GOT A NEW COMP TO PLAY WOW BUT THANKS TO BLIZZ MY ACCOUNT IS APPARENTLY LOST IN IDENTIFICATION LAND

    swoozyGENERAL 11/17/12 11:44AM
  • Horrible Customer Support After 3 weeks of trying to get back gold and an item that was lost during a couple failed auctions in Diablo3 3 I received the following from them.

    I know you are very upset and I wish we could help you out in this situation. As we have told you in our multiple responses, is not because we don't want to help you, we simply do not have the capability to help with AH issues in D3. No one in the company can help with this issue, because this is something that we as a company have decided to be hands off on and we don't have the tools or the capability to help.

    I know this is not what you want to hear and you have every right to be frustrated. I would be too in your situation. As a fellow D3 player and someone that understand your situation, I do not want to see any action taken against your account for excessive ticket creation, but if any more tickets are put in regarding this issue, we may have no choice but to take action against your account.

    Stoneslammer 11/8/12 5:28AM
  • i HAVE BEEN TRYING FOR 2 WEEKS TO CONTACT THE CUSTOMER SERVICE LINE AND I HAVE YET TO SPEAK TO A LIVE PERSON. MY PROBLEM CANNOT BE HANDLED THROUGH BATTLENET. I HAVE TRIED THAT ABOUT 6 OR 7 TIMES TOO!! I CANNOT BELIEVE YOU ARE STILL IN BUSINESS WITH A CUSTOMER SERVICE YOU CANNOT GET A HOLD OF. THE QUE HAS BEEN FULL FOR 2 WEEKS NOW. UNBELIEVABLE!! I AM A FURIOUS CUSTOMER!! I AM JUST TRYING TO PAY THE 14.99 ON MY SON'S ACCOUNT SO HE CAN PLAY WOW!! SOMETHING THIS SIMPLE AND I CANNOT REACH ANYONE TO PAY THEM!! I AM REPORTING TO THE BETTER BUSINESS BUREAU BECAUSE THIS IS RIDICULOUS!! I PURCHASED A 29.98 PREPAID CARD THAT MY SON CANNOT DOWNLOAD ON TO HIS ACCOUNT BECAUSE IT IS BANNED!! I CANNOT TAKE THIS BACK TO WALMART BECAUSE THE CODE HAS BEEN SCRATCHED. ANY IDEAS OR SUGGESTIONS!! I AM AT WITS END!! I WANT TO TALK TO THE PRESIDENT OF BLIZZARD AND ASK HIM HOW CUSTOMERS ARE SUPPOSE TO TAKE CARE OF THEIR ACCOUNT PROBLEMS???? SAD-ISN'T IT-THAT WE CAN ONLY COMMUNICATE THROUGH THE COMPUTER AND NOBODY CAN HELP ME OR MY SON (WHO WOULD LIKE TO JUST PLAY THE GAME)!!

    Anonymous 10/18/12 11:22AM
  • Blizzard's customer service is sub-par at best. They have gone downhill. After I got my account recovered I was banned almost imminently by Blizzard EU (I live in America) for gold trading. I called their customer service that is not open 24/7 it is open at 10:00am to 6:00pm pacific time. My "two minute queue" turned to 30 minutes before a representative answered the phone. There was so much background noise I could hardly hear him and he was getting upset when I would ask him to repeat his statement. He then said that I hack my own account in order to sell my items for gold and then rollback my account and he refused to unlock my account.

    Anonymous 10/9/12 9:12AM
  • Blizzard do not seem to care about its customers at all. They take the servers down during prime time instead of off hours to do maint. updates. Many times the servers don't come back up after the update and then are down for many hours. Because Blizzard has a large customer base you can not reach them most of the time. They may have the best MMO game today, though filled with bugs and Blizzard changing it to what they want instead of listening to customers. Just as soon as a better game is out, I'll never tough another Blizzard product. An a new MMO is coming soon (Elder Scrolls).

    Anonymous 10/7/12 12:28PM
  • this is very very stupid.first off my windows live e mail dosent work so i cant get my new password from it.second off i can not get thru on the phone to get them to unlock my freakin acct. been on hold for 56 min now and stil no one has answered.i no there is alot of people having big problems but come on blizz. you company is big enuff to have more than 3 or 4 people to answer the phone. my luck im gonna get one of those rag head talaban idiots i cant understand and be right back in the same boat im in now.please do something about this.i have to much time and money invested in this dumb game to have to sit here and be locked out for 3 weeks.

    greenman 10/4/12 10:05AM
  • Blizzard constantly pushes updates and patches without user consent. You don't get to decide whether to install an update and, after the most recent update, my software no longer worked. After opening a tech request I was told that my computers OS was no longer supported (it isn't that old).

    If it is no longer supported why didn't they leave me alone. I paid money for a game I can no longer play.

    If I buy a game it is mine. Don't update it without my consent - especially if it isn't going to work anymore.
    Don't buy Blizzard games.

    daavidm 9/28/12 2:46PM
  • Due to High Call Volumes....hold queue is full. After more than three years of this...doesn't it make sense to hire a few more customer service reps?

    Tostic 9/20/12 9:10AM
  • I agree with the comments below. I keep getting the message that the queue is full and to call back later. This has been going on for months. Not only can I not reach someone by phone, they don't bother to respond to my support tickets online. Very frustrating!

    Anonymous 9/11/12 5:59PM
  • If you get through the phone system which is an abundant one phone number to choose from for all of North America you will wait at least 30 minutes. Most of the time you are on the line for 10 minutes and then they auto hang up on you. Try the web support and they will make you run around in circles and never help at all.

    pissedoff 9/10/12 10:06AM
  • Phone support these days seems non-existance. Support ticket to remove an authenticator can take anywhere from 24-48 hours. During that time you are effectivly locked out of any support options through forums, online ticket support and followup. Preorder hold times are also over 30 minutes.

    SRJH 8/24/12 5:45PM
  • Submit your comment >>
  • At first I had an extremely difficult time getting in contact with any real support person, but after calling this number I waited about 1 minute the first time I called and then 7 minutes the next time I called. My account had been locked since I was playing the game on a new WIFI that they did not recognize, and after explaining the situation to an associate they unlocked my account immediately, and even sent me an authenticator for free! It's frustrating since we all want instant gratification, but just a little bit of patience will get you through it.

    Anonymous 4/6/13 5:58PM
  • i have never had a problem... every time i call i get someone within 30 minutes which is a resonable timeframe when you have people from the entire world calling in to the same number. i just think you guys can't wrap you head around how many people call in every day or use the support line on here. go read some buisness guides on how to run a buisness and quit patronizing them. if it were a company like bank of america i couldn't blame you but blizzard is not that bad. get over it and no life your games....

    Anonymous 4/4/13 6:49PM
  • From my experience the majority of support issues can be resolved without calling. For example, SMS protect lets me remove my authenticator without contacting a rep. Any tech problems I had with a patch were due to my computer security software or settings that I was able to figure out on my own by reading support articles. The one time I really needed to speak to someone was to get a refund on an unauthorized charge. After giving the rep my full card number on the phone they found the charge and refunded it. It appears now that the fastest way to get in touch with a real person there is by live chat.

    gamermom 1/11/13 10:49AM
  • Okay after Yahoo support, I've been inspired to write JUST how amazing Blizzard support is. (Yahoo support is not support but a harmful horror) Every call i made to blizzard, despite a ~long (10-20 mins) but very accurate wait, they resolve issues brilliantly! Great listeners. Recovered 2 of my accnts by getting proof of my info. Very very helpful, understanding and humane. 9.5/10 honestly.

    MavG 8/27/12 7:33AM
  • I had my account hacked.

    I called their 24/7 customer service, got someone on the line inside 5 min, including their pretty simple menu.

    Had someone who was properly speaking english who asked my personnal info. Forgotten some of it, that's what happen when you have a 10 years old account, but they still found a way to get my problem solved.

    NoradIV 8/3/12 1:25PM
  • Had to contact Blizz support several times, nearly always get a useful and helpful response within a reasonable time period. There's tricks to reaching their support quickly which help, but still, it's good.

    Al 7/5/12 5:30AM
  • I will admit the call wait times are a bit long but when you think about how many people play WoW, Diablo, and SC it makes scents. Every time i call i usually wait on hold for about 20 mins but always get someone and they always take care of what i called in about

    Tacotaco 6/30/12 2:12PM
  • My account was locked because I was silly and made too many blizzard store purchases at the same time. I was able to get through phone support and have it unlocked within 30 minutes! yay!

    purnima 4/26/12 6:09AM
  • The Customer Support was very helpful and knowledgeable. they helped my when my account was locked for 2 weeks

    lolcats 2/16/12 9:20AM
  • Awesome! Had zero wait time for both times I had their assistance. Very polite and professional.

    Anonymous 2/5/12 4:41PM
  • I've been playing games from Blizzard for 7 years now, and I have never been more impressed with the Customer Service of a large company. They have always been very good at resolving issues with the utmost courtesy and completeness, and if I encountered an issue I was unable to solve, I was able to confidently call on their services.
    In their earlier years, timeliness was sometimes an issue, but as they have grown, I have noticed a marked improvement in that aspect.
    I am very grateful for the efforts of their support teams.

    Jaquasimo 2/4/12 4:34PM
  • Amazing customer support over the phone as well as on their forums.

    Angel 1/13/12 3:05AM
  • Very sophisticated support which can be for the good or worse. Fortunately, Blizzard leans to the good by compensating regularly and being easy to reach.

    Coeco 12/16/11 8:14AM
  • I absolutely LOVE Blizzard's customer care. I made a stupid mistake and accidentally bought 6 months of game time. I wrote into them frantic, afraid all of their sales were final. They wrote me back and Gordon advised me he cancelled it and told me what I would need to do to obtain a refund. He also gave me 10 days of FREE game time to cover the time it would take the refund to return to my account. They were so generous over a stupid moronic mistake I made myself. I'm a Blizzard fan for life. I've never had a bad moment with any of their customer care.

    Imnotthatstupid 9/20/11 11:11PM
  • Awesome customer service, GMs are nice and customer service phoneline has REAL PEOPLE ON THEM OMG!

    StoneCold 9/6/11 8:56PM
  • Blizzard has the best customer service known to mankind. They actually care about their customers and treat them like human beings, instead of other companies (cough..... Microsoft) who treat their customers as JUST text on the screen or a voice on the phone. This is one of the many reason that I do, and will continue to play Blizzard games.

    BlizzardIsTheBest 8/25/11 6:29PM
  • Best customer support, I have come across.

    PravusErus 1/25/11 10:00AM
  • Called in about Wow account being stolen. It only took about 5 min. they got the account back for me and set me up with a care package to make up for what the guy took.

    bepler 1/4/11 5:04PM


  Share With Others  
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  Comparisons  
Check out these popular comparisons of Blizzard customer service versus other companies:
Blizzard vs. Activision
Blizzard vs. Electronic Arts
  Company Replies  
Authorized representatives of Blizzard can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

  Contact Information  
Customer Service
800-592-5499
Blizzard customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Blizzard customer service phone numbers and contact information at ContactHelp.com
  Corporate Office  
Locate the Blizzard corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Blizzard corporate office headquarters information at CorproateOfficeOwl.com
  Get Help Online  
Get immediate support for your Blizzard questions from HelpOwl.com.

Receive immediate support for Blizzard at HelpOwl.com
  Reviews & Ratings  
View thousands of Blizzard user reviews and customer ratings available at ReviewOwl.com.

Blizzard reviews and ratings at ReviewOwl.com
  Company News  
The History of Blizzard Entertainment, in One Very Pretty Timeline
harassment 246 0 Terrible Tech Support Rep Threatens to Leak Customer's Home Address to Criminals, Customer Says · the moneysaver 239 0 Midweek Moneysaver: What's the Clearance, Clarence? Superannuation's Assorted Scoopery 226 0 Infinity ...
WoW: Cataclysm caps stellar 2010 for Blizzard Entertainment
Blizzard is renowned for great customer service, which has bred a massive and loyal community. In addition to continued support for Starcraft II, ...
Blizzard Entertainment Warns of Password Breach
Trending: Networking & Wireless | Phones | Tablets | Laptops | Search Engines | Games | Security | Operating Systems | Web | Windows | MORE. Subscribe to magazine. MAGAZINE; Subscribe & Get a Bonus CD · Digital Edition · customer service ...