Blizzard Customer Service

User Reviews, Ratings and Comments

Blizzard customer service is ranked #133 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 53.30 out of a possible 200 based upon 219 ratings. This score rates Blizzard customer service and customer support as Disappointing.

NEGATIVE Comments

182 Negative Comments out of 219 Total Comments is 83.11%.

POSITIVE Comments

37 Positive Comments out of 219 Total Comments is 16.89%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Blizzard

    Customer Service Scoreboard

    • 53.30 Overall Rating
      (out of 200 possible)
    • 182 negative comments (83.11%)
    • 37 positive comments (16.89%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.8 Issue Resolution
    • 3.1 Reachability
    • 3.3 Cancellation
    • 4.1 Friendliness
    • 3.9 Product Knowledge

Add your review!

Posted by CoolCow301


I got a top 100 support account banned on overwatch 2 over cheating accusations, this account has even been in and out of top 10 for multiple seasons, multiple years even. But this new age of overwatch 2 players abuse the report system and I got mass reported for my MEDIOCRE t500 aim, like bruh my aim is dog water compared to these og widow players. If they just reviewed the game I got reported in I would have never been banned. So I put in a ticket, they stated all decisions are final, in a very robotic response. I replied stating how it was incredibly disheartening to have a constant T500 account banned over something so easy to spot as not true, another robotic response. RIP my account with t500 sprays from season 13++ :D

Posted by Vasile


I been with Blizzard for many many years and they permanent BAN me for saying that people are bad in this game in a BG. I was in shock, I reappealed and tried to get some help or to talk to them because it made no sense and is just wrong what they do so the answer was the same a copy and paste!!! They are stilling peoples money and don't care about the community and whoever works in there is even more careless. Complete useless!

Posted by John


Blizzard entertainment used to make good quality fun playable games. But now they make trash that's nothing more than a giant cash grab, you're lucky if the game works properly as every time they patch something they break something else, they punish the players for leaving games with people who are afk or when their system fails to replace missing players. All i have to say is save your money go buy an actual triple A title from a real developer. And if you need support at all be prepared to receive nothing but automated responses and absolutely no help. I uninstalled all my Blizzard products cause this company is utter trash and not worth my time anymore hopefully they all get fired by Microsoft and replaced by ai.

Posted by Angelicelf


Be aware all. Blizzard has the ability to access your account and take what they want. I just faced this.

Posted by Anonymous


I've submitted several tickets trying to get issues resolved and each one gets replied to with a copy/pasted, scripted robot reply where you can clearly tell they didn't even read the ticket. To make matters worse, they mark the ticket "Resolved" without actually resolving anything.

Posted by puddingsnack


They have now made getting help from a ticket impossible. Scumbag company.

Posted by Anonymous


To think a GLOBAL PAID SERVICE PROVIDER!!! does not have 24/7 customer service.... let alone a ticket system that has been crap since OG Classic WoW. Take a week for customer service to contact me, only for me to have to RECONTACT THEM.... 1 more week again. Just to pay for an over priced game.... Un.. REAL....

Posted by Anonymous


Just awful. This company is terrible, people still love their IPs but this is a shadow of what it was.

Posted by Eric B


Absolutely, positively, the WORST service I have ever used.

I've been stuck for DAYS trying to get wallet funds added because I was gifted $30 and for some reason this site is the one store Ive ever used where you have to have your entire purchase in the balance.

Customer service doofus told me you don't need balance to buy a game like I didn't know that. Then when I pointed out this dilemma he said stores don't normally let you do that.

Simply not true. When is the last time you had a gift card or wallet balance and it had to cover the ENTIRE purchase? Not Steam, not Amazon, not even junky little dropshipping sites have made me do this.

They have goofy names and are called "GM", so I can only assume Activision is so cheap that Blizzard's CS reps are all random gamers they added as GM.

Don't even get me started on how the chat is rarely available.

Battlenet is hands down the worst platform I ever used for making purchases, and their customer service is a joke, and it's on me.

Posted by LS


Blizzard CSR "Malika" is working in the incorrect department. They possess 0 communication skills, made me wait for over 40 minutes total without update on effort, then just terminated the chat. Couldn't find an appropriate avenue to file a complaint.

I waited in the chat again to file a complaint and get help with my order, but someone just terminated the chat again (after I waited another 15m). Extremely displeased. All in all, this took over an hour for a grand total of 0 help.

Posted by Anonymous


useless support staff

Posted by Anonymous


Completely overstepping boundaries when needing to change a name. I shouldn't have to submit a document of proof of my marriage to a game company. Get your s*** together blizzard. You're not the DMV you're not entitled to my personal documents.

Posted by booty


terrible customer service its all automated. just unsubbed because I got mass reported and received a 14 day ban. im out pece bliz!

Posted by Anonymous


I use to tell friends 5+ years ago Blizzard was one of the game companies with the best customer support. Now I tell them not to bother. Super disappointing. A good example of how not to do customer support.

Posted by I am not using my real name even


My world of warcraft account got hacked and because i refused to use my real name in any registrations online other than stuff like emails they refused to restore me my account back even though i confirmed every single character i have created over the years i sent them the receits for every purchase i have made my bank card info + my ID to confirm the cards are mine i had 4 friends that i have added on battle net as friends since the day i created the account and and i had all 4 of them open tickets and vouch for me i gave them the phone number on the account before the hacker changed it and nothing they just told me because i used a fake name on purpose no amount of information can get my account back why the F would they want the dumb account to have a name so much i dont get it like if it was optional okay but no it is forced when my steam account got hacked i had it restored within 24 hours even though i didnt even have STEAM GUARD OR A PHONE NUMBER attached no name required also absolute moronic support on blizzard's side also they were extremely slow every reply took atleast 2 days so a conversation which would have lasted 10 minutes lasted around 8-9 days

Posted by Mercy


I had an issue in Overwatch 2, tried to contact support, which is "here for you 24/7". Spent 10 minutes going through the process and at the end the "Submit" button wasn't working, so I tab over to the "open tickets" tab and it's like, "u have no open tickets". So I tab back over to my ticket submission and it starts me over at the beginning. Then I just jumped off my roof and called it good.

Posted by Anonymous (They'll know who I am


Completely useless, incompetent, and a bunch of liars relying on an automated system.

Forum trolls are KNOWN to mass-report posts which are not in any way, shape, or form against any rules, code of conduct, or anything of the sort. They like to see genuine, heartfelt messages taken down because they don't like them. Children or at least man-children, have literally nothing else in their lives except to attack complete random strangers on the internet.

My forum account was suspended (granted, for all of a single day but the principle of the matter demands I receive an apology) by a moderator who obviously was too lazy to be bothered to read the topic I posted and just assumed that the number of people who reported it was justification enough.

If they had taken TWENTY SECONDS to read it, it'd have been abundantly clear it was a clear abuse case of using the flagging system as a 'be quiet, I don't like you' tool.

Customer "support" that I appealed to are giving me a form letter response saying I was "in violation against our Code of Conduct" and I have already read it. There was literally NOTHING, not a single sentence that could possibly even be misconstrued to be the slightest bit remotely relevant to anything in that article.

They are a bunch of useless dinguses who lie and are too lazy to do any actual work in their life. Absolutely pathetic. They have desk jobs and the majority of the working public has to bear through literal back-breaking labour to meet ends meet, living paycheque to paycheque, and I simply use a roughly $20/month game subscription (I'm Canadian) as my SOLE AND EXCLUSIVE luxury. I don't eat out. I don't drink coffee, etc. Point being, I don't live beyond my means. I wake up, go to work, come home, play World of Warcraft, eat, play some more, go to bed, and repeat the next day.

When I merely type a simple message of concern for others who may have trouble moderating the amount of time they play this game like I do, only to be told I'm such a horrible piece of garbage that needs to learn his place?

Oh, go take a LOOOOOOOOOOONG walk off a short cliff.

If I am ever afforded the ability to spit directly into your eyes, I will. I will happily hork up the slimiest snotball I can muster and aim it directly into your eyes and be happy that such flagrant lying, lazy, incompetence is finally met with even a tiny iota of petty justice.

Posted by Anonymous


Blizzard support is a terrible thing to even have to deal with. Not only will they drag on what you need help with, they never resolve it. The whole 24 hour response time is BS. Just recently, I asked for a refund for a purchase that was accidental, they opened my ticket and just didn't respond to it. So someone at their support looked at my ticket, was too lazy to give a sh** about what I needed help with and closed the ticket. I'm sorry for going on a tangent but if this is such a common problem with their support system, they need to fix it or hire someone who will actually give a f***. They also need some sort of live chat, which is why I applaud Epic Games as their support is really good, reliable, and quick.

Posted by Fship


I'm going to start this review as if you have anything from Blizzard stop playing or buying it.

Their customer service is the worse I've ever seen in my life.

They do not respond to you they say their time response is in the next 24hrs guess what that's a lie.

When when they do reply they do not help they drag the ticket once again and guess what again yes you guessed it you will have to wait once again to get a reply from them.

This BS with the merge accounts and the cellphone number is just beyond ridiculous.

This review is based on my experience with OverWatch accounts.

Posted by Hello


They are making good games, but sadly they also make them unenjoyable.
There is no other company in the world than this.
Even if you enjoy any of their games their customer service average response time is 32 days. Thirty-two days!!!
Furthermore, if you are unlucky you will get an automatic message to check those links that may help you out. If you re-open the ticket, you need to wait 32 more days again...
In my opinion, waiting more than 2 months for customer service is draining down any platform/games / e-commerce.
Especially if you pay a monthly fee for that game.

I felt like they scammed me.
They should refund all the subscriptions until they can't fix their customer service.

Posted by Anonymous


They do not care about their customers, and will suspend you with no proof, or with a chance to defend yourself.

Posted by Anonymous


Blizzard CS has fallen down a hill the past years with automated answers and taking days to respond. Their common sense has vanished and can't seem to care about their costumers. You may be better of not even making a ticket, because the answer is very likely a no to your request, doesn't matter what it is. An appeal - Denied. Refund, sorry you already used the product - Denied. Anything you can think of, there will just come a copy pasted sorry note your way. Shameless and disgusting. Might as well not have CS at all

Posted by Anonymous


They quite literally do not care about their customers or their reputation.

Posted by Anonymous


Terrible snow flake pandering p***ys. Customer service is horrible and no loyalty to long time supporters. They do not give a damn about their customers

Posted by notbrianna


Had multiple issues with in game bugs, opened a bug response. Was given the run around where I told them the same thing several times, and it regurgitated exactly what I said with no fixes, or solutions. They don't want to solve their problems in this incredibly old game FULL of bugs. They wouldn't just complete the quest for me when the NPC kept disappearing to turn it in. Quest done, can't complete. They told me they can't do anything for me. Okay, I try to do different quests. same issue, different zone. NPC's disappear and I can't turn in quests. Given run around when I try to report a bug. Don't waste your money.

Add your review!

Posted by Anonymous


Absolutly awesome, Ive never come accross a problem that they have not at least attempted to fix or change in my favor. Not saying that there HAS been any problems in the past that they hgavent been able to repair because it seems as if every time that I get ahold of someone through a web ticker or phone call or chat live they always seem to get the job done in a great manner of time.

Posted by Anonymous


Very satisfactory service as a long time customer of Blizzard, there may have been times that I have been let down by Blizzard, but the majority of the time I have found they have come through for me whenever I have needed an issue resolved.

Posted by Vincexx


Amazing customer service! 100 times better then the crap Valve has. I got a resolution same day in regards to a problem I had. I have a ticket with Valve that is a week old already. Friendly, professional and helpful all around.

Posted by blizzcustomersupportisgood


Blizzard customer support is the best in the industry. It's easy to get a hold of someone and they are friendly and professional.

Posted by marcostudios


I love Blizzard Customer Support, is one of the best out there!

Posted by Krystalblood


I am an old WoW vet from 2007 who was returning to play Legion with new friends. Unfortunately, I didn't realize that 12-year old me had put my old WoW account on a different battle.net account that I couldn't remember the name of. Dreading that I would not be able to get my old account back, I contacted support (accidentally contacting EU as an NA player, oops!) and was greeted almost instantly. After some confusion of countries, data lookup, and an ID picture, I had my old account transferred to my new, current Battle.net account and my erroneous purchase of Legion refunded so that I could buy it for my old, now current account.

All in all the process took less than a half hour and was quick and painless. I couldn't be more grateful to BLIZZ support for getting me my old, nostalgic account back with all of my characters, and for refunding my wrong purchase right away. Thank you so much, Blizzard!

Posted by CosmicCrisis


They were friendly, knew what they were doing, and fixed the issue fairly fast! Im impressed

Posted by Thehillarch


very nice and accessible but there are many stages involved in reaching it but the support team are very nice people and are always willing to try something to help out.

Posted by The Animator Rebooted


While the representative was not able to do anything about an issue with adding a credit card to PayPal, they at least treated me like I was a person, and not a number, and even told me a cheesy, yet funny Hearthstone joke. (Since it IS Blizzard.)

Posted by Anonymous


...Amazing they always get back to me super fast and make me feel like a real person not just a bag of money keep it up blizzard

Posted by Dwreck


Since only the people that are angry at blizzard will come here and write bad reviews and hardly anyone will go out of their way if they are satisfied.. I just want to share my good experience. They are fast, friendly, and reliable. They serviced my ticket by the next day. Completely resolved my issue.. And gave me extremely good advice that they aren't required to give (I was required to give them a picture of my state ID and they recommended that I delete any pictures off my phone and such so it does not get stolen.) It was very kind and thoughtful of him and you can tell he cared.

Posted by Anonymous


The service was flawless. After inputting my details and description of problem I only had to wait a measly 8 minutes before I got the phone call. When I answered, the server was already up to the stage of solving my problem. The server was very helpful and nice. I would recommend this service to anyone who has a problem with blizzard content.

Posted by Naelavok


I had an issue with my SMS Protect and the authenticator on that phone, so I went to a live chat. The estimated wait time was a bit over 4 minutes, and it took about 10 to get connected to someone. It was over the estimate, but still not very long in my eye.

I was connected to Zwagilo who was friendly and just asked a few security questions to verify that I owned the account, and he quickly fixed the issue.

Blizzard's live chat support, at least, was exemplary. I would definitely recommend it if someone is having an issue with actual tickets.

Posted by Anonymous


Best customer service I've seen, people are friendly and you don't have to pay a penny for an issue to be resolved, with their callback support. If there is an issue they can't solve, they offer a refund. The time it takes to reach them is very short, considering over 100 million players just in WoW. There never was an issue they couldn't solve or I didn't get a refund for. Anyone complaining about their support has never seen a really bad one.

Posted by Holyknight


I just want to Thank Blizzard... not for super awesome customer support... but for NOT BEING MICROSOFT. I hate them. If Blizzard made computers, and operating systems I'd buy from them exclusively. Every time I've had a problem Blizzard Customer Service has handled it.

Posted by iridane


Wow looking at all these bad customer reviews, I feel like we're rating a completely different company, but this is indeed the Blizzard that does World of Warcraft. My experience has just been amazing. There's lots of information in the support section to help you self solve common problems (typical and useful feature of any big software product) but it was also easy to just open a support ticket. Then within two hours a GM contacted me in game and he was super super nice and fixed my account issue in minutes. Blizzard has the best customer support of any company, up to and including Amazon! Thank you! I love you Torrencius! *kiss*

Posted by Ryso


Were helped by Nythillium from blizzard, great support!

Posted by Anonymous


untill now i only used the customer service two times. with both those issues i got help the same day within a few minuts!!! the helpers are very friendly and they fix the problem right away. i never have seen that good service to the customer.

(sorry for my bad english im from holland:D)

Posted by Anonymous


My experience with Blizzard customer service has been excellent. The last time I contacted them, I had lost my account credentials as well as the email I originally used to register (StarCraft II). I simply went to their website, clicked on "LIVE support chat" and waited some 10-15 minutes until a GM (support person) was ready to help me out. He was very friendly, very professional and got my problem solved in a matter of minutes.

I don't understand what some people here are moaning about. One click to chat with a real customer service employee is the easiest way I can imagine for a customer service to work.

Posted by Anonymous


At first I had an extremely difficult time getting in contact with any real support person, but after calling this number I waited about 1 minute the first time I called and then 7 minutes the next time I called. My account had been locked since I was playing the game on a new WIFI that they did not recognize, and after explaining the situation to an associate they unlocked my account immediately, and even sent me an authenticator for free! It's frustrating since we all want instant gratification, but just a little bit of patience will get you through it.

Posted by Anonymous


i have never had a problem... every time i call i get someone within 30 minutes which is a resonable timeframe when you have people from the entire world calling in to the same number. i just think you guys can't wrap you head around how many people call in every day or use the support line on here. go read some buisness guides on how to run a buisness and quit patronizing them. if it were a company like bank of america i couldn't blame you but blizzard is not that bad. get over it and no life your games....

Posted by gamermom


From my experience the majority of support issues can be resolved without calling. For example, SMS protect lets me remove my authenticator without contacting a rep. Any tech problems I had with a patch were due to my computer security software or settings that I was able to figure out on my own by reading support articles. The one time I really needed to speak to someone was to get a refund on an unauthorized charge. After giving the rep my full card number on the phone they found the charge and refunded it. It appears now that the fastest way to get in touch with a real person there is by live chat.

Posted by MavG


Okay after Yahoo support, I've been inspired to write JUST how amazing Blizzard support is. (Yahoo support is not support but a harmful horror) Every call i made to blizzard, despite a ~long (10-20 mins) but very accurate wait, they resolve issues brilliantly! Great listeners. Recovered 2 of my accnts by getting proof of my info. Very very helpful, understanding and humane. 9.5/10 honestly.

Posted by NoradIV


I had my account hacked.

I called their 24/7 customer service, got someone on the line inside 5 min, including their pretty simple menu.

Had someone who was properly speaking english who asked my personnal info. Forgotten some of it, that's what happen when you have a 10 years old account, but they still found a way to get my problem solved.

Posted by Al


Had to contact Blizz support several times, nearly always get a useful and helpful response within a reasonable time period. There's tricks to reaching their support quickly which help, but still, it's good.

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