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Boost Mobile

Customer Service Ratings and Comments

Boost Mobile is ranked #105 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 41.99 out of a possible 200. This score rates Boost Mobile customer service and customer support as Disappointing.

NEGATIVE Comments

69 Negative Comments out of 77 Total Comments is 89.61%.

POSITIVE Comments

8 Positive Comments out of 77 Total Comments is 10.39%.

Issue Resolution

Reachability

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • There are not enoughr words to desribe how bad ustmer servie at Boost Mobile is..You get some foreigner ( pretending to be An American, I know this beause most companies outsource telephone customer service because they work for alot less than Americans!) The man I spoke with insisted the problem was not with Boost Moibile Service and insisted I had broken my phone. Which was an$135.00 Motorola phone/camera/full qwerty keyboard. So he switched me over to Motorola who wanted me to send my phone in to be repaired ( for $150.00....)When they said that I was like for that price I can go out an buy a new phone.Even though I knew the phone wans't broken so I hung up on them leaving with a few "choice words of my own!!" Needless to say at 7:30 this morning i hears a phone ringing and sure enough it was that Motorola that they said was broken, Sine I already have a coinsiderabke amonut of money invested with Boost, I think I will stay with them fro awhile. WOULD I RECCOMEND THIS PHONE OR ANY OF THEIR PLANS TO ANYONE??? NO, NO, AND HELL NO!!!!!!

    BADGIRL4LIFE 3/9/10 8:52PM

  • O.M.G. I am so upset I don't even know where to start. I live in Mew Hampshire and apparently there are not very many toers here So first off I get horrendous reception( that's when I get reception at all...)When I bought my phone they never told me any of htis I just thought it was a great deal 50 bucks a month unlimited calling, text and internet!! So, I have been just putting up with the reception problem, I just use speakerphone alot. But about 2 weeks ago we had a really bad rain/wind storm so my phone went out...needless to say it still wasn't working yesterday so I decided to all customer service .. WHAT A F-EN NIGHTMARE...ON HOLD FOR HALF AN HOUR JUST TO BE TOLD IT WASN'T THE SERVICE IT WAS THE PHONE which I knew was not true because it happened once before when I first purchased my Motorola phone and fixed itself after about 3 days. Anyways, they put me through to Motorola who kept saying are you sure you did not drop the phone?? YES, YES AND o.m.g. YES....THEY tell me I am going to have to send the phone in to be repaired FOR GET READY...IT'S A DOOSY $150.00 well i only paid 130.00 for the phone so I pretty much told them where to go.....I WAS SOOOOOOOO MAD. I HAVE BEEN USING A TRAC-FONE FOR THE LAST TWO WEEKS, so i was thinking I am gonna switch companies or something...BOOST MOBILE SUCKED!!! Needless to say I awake this morning to phone ringing, ( wanna guess what phone???) The Motorola that needed the 150.00 repairs. UNBELIEVABLE HUH??? So i will stick it out woth BOOST for awhile anyway, They did give me a whole 10.00 credit after all....L.M.A.O. pissed off in New Hampshire

    badgirl4life 3/9/10 5:07PM

  • I wish they would have a live person to talk with. My boyfriend has paid a few of my phone bills and yet it seems that I've been billed at the same time.
    No way of knowing if I was or not.
    even if I cancell my phone service, I have to wait another 60 days for it to be cancelled giving me a bad credit report.
    I can't even be reinburst the over payment.

    Anonymous 3/6/10 3:43AM

  • I own the i776. The phone only works on speaker. Best Buy told me to go to sprint nextel for repair. sprint nextel told me to go motorola or boost. Motorola said call boost. called boost, after a lot of minutes of trying to figure out what number to push for help, I was told to call motorola. This company (Boost) must pride themselves on lack of service and poor quality phones. It amazes me that they are in business still.

    Anonymous 3/5/10 11:14AM

  • how can i change my $1. a day plan to the monthly plan?because last month i had the $1. a day plan but now i want the monthly plan!i already payed the $50 but i cant't change plan because i have $49.left because of $1 a day plan i had.

    diva 3/4/10 10:52AM

  • I HAVE BEEN TRYING TO PAY MY BILL FOR OVER AN HOUR OVER THE PHONE, IM HAVING TROUBLE, CANT GET A LIVE PERSON ON THE PHONE, RECORDING SAID UNABLE TO LOCATE AND JUST HANGS UP ON YOU, EVEN IF U PRESS 0
    AMERICAN BUSINESS IS REALLY CRUMMY AND THAT IS SAD, WHEN U HAVE HELL PAYING YOUR OWN BILL

    SHELENED 3/4/10 9:51AM

  • i'm not a customer but ordered a phone online and well to make long story short. boost mobile has 6 charges to this phone and only one is valid. trying to get a person on the phone is frustrating so these charges can get cleared and I have sent several emails and only one reply and that is to call the customer support number. i'm ready to call the tip hotline and put them on the spot. good thing i have AT&T cause boost mobile SUCKS.

    LET 3/2/10 11:56AM

  • This does not make any sense at all, why can't you just press O for an operator! I am so frustrated. My parents was going out of town and our bill was paid from our account and I see the payment was taken but yet the phones never came back on.

    This is NOT customer service!

    Anonymous 3/2/10 8:47AM

  • horrific customer service, service interrupted feb 27th and payment in cash made feb 28th, phone has not been turned back on and it is impossible to get any resolution!

    Anonymous 3/1/10 9:02PM

  • im so irritated you can never talk to a real person...just to get a customer service number that works is even more irritating..customer service sucks.....when you try to add money your phone still does not work till the whole 50 is paid...

    Anonymous 3/1/10 7:36PM

  • Boost customer care service is disrespectful. They make you wait on hold for hours only to be transferred and kept on hold for hours. Boost doesn't appreciate their customers. They are a gimmick! They make u repeat urself over and over. All they say is Im sorry and some some other bs! They never take responsibility for their actions and it is disgusting! I almost always end up having an anxiety attack after dealing with them! they make me sick!Somehow the line gets disconnected when talking to them!

    Darkie 3/1/10 5:55PM

  • im pissed.! screen went blank after 1 month. on hold for hours!!!

    cuddlefuckface3 3/1/10 4:42PM

  • if you're having trouble with your service because of the feb. 29th issue you have to call and have your phone reactivated. its a pain in the rear, took an hour and half in total and i couldn't tell you how we ever got a real person, but good luck.
    However, the boost 'employee' that left that nasty comment: I cant imagine how bad YOUR life must be that the best job you could get was a pay as you go crappy credit call center

    Anonymous 3/1/10 4:31PM

  • I have already made a payment and it says that I need to add -$1.00 to re-activate my account!

    I have been calling non stop since 3:20pm it is now 4:34pm

    It puts me on hold while it trys to connect me to a rep but after 9 minutes on hold, it hangs up on me!

    I am really starting to hate this service!

    boastsuxyo 3/1/10 2:41PM

  • I am having the same issue, because the bill is due on th 30th of the month....not 30th in February, service is interrupted, paid bill phone still not on...got some rep in the phillipines...still on hold with them, they say power the phone off remove the battery and then replace it should start working...well it doesnt....other problem is their customer service stinks...rep I am speaking with claims their home office is in the phillipines as well...says he can't find a supervisor to transfer me to...and doesn't know any other numbers for me to call...and just hung up on me....I am just going to have to add my son to my ATT line forget this nonsense.

    svdumas 3/1/10 12:51PM

  • i am soooo FUSTRATED right now.
    i had my service interrupted because the payment was due on the 29th of each month, and guess WHAT.. THERE ISNT A 29TH IN FEBUARY... so i paid the 50 bux... and IT STILL WONT LET ME MAKE CALLS ON IT. AND IT STILL SAYS MY ACCOUNT IS INTERRUPTED. I HAVE BEEN CALLING CUSTOMER SERVICE ALL DAY AND HAVE BEEN HUNG UP ON TWICE WHEN I TRY TO GET A REAL PERSON ON THE PHONE.

    olivialL 3/1/10 12:34PM

  • I paid for 2 months (Feb & March) and now I'm getting text messages sent to me saying my payment is due for March. I called Boost at 1-866-402-7366 and never got to talk to a live person about the payment I made for the two months. So I went on line and I can't find anything to help me out here. How do I go about finding out if they have my payment for March. Will someone from this company answer my question?????????

    cha_sape03 2/26/10 8:45AM

  • Boost sucks literally, no one comes to talk. I was on hold for 20 minutes and when she came on she pretended she could not hear me. What the f..... No more boost. Text is always down and the SERVICE SUCKS.

    Sandra 2/24/10 4:18PM

  • The wait time was crazy ...And I'm better off going back to Verizon at least their phones don't have this many problems. It's true what they say, you get what you pay for Bye Boost.....

    Shaun 2/24/10 3:27PM

  • I had no problems at first then i began getting sending/receiving text message problems. At first getting ahold of a live operator wasn't too bad. Now im having the same problem again and the automated voice is the only thing im hearing other than the music being on hold. You get what you pay for.. no contract, cheap flat rate, the service isn't as great as others but it could still be better.

    Anonymous 2/24/10 3:19PM

  • HORRiBLE CANT EVEN CONTACT THE CUTOMER SERVICE WITHOUT A MACHiNE TALKIN MORE THEN THEY DO!!!!


    HORRiBLE SERViCE WILL NEVER GO BACK TO iT EVEN iF iT IS AFFORDABLE! i RATHER PAY FOR SOMETHING MORE EXSPENSIVE THEN NOT GET ANTY GOOD CUSTOMER SERVICE AT ALL

    Anonymous 2/18/10 7:45PM

  • It is the worst mobile service provider I ever used. Bloody bad network and increadably worst customer service!

    Anonymous 2/10/10 9:32PM

  • Well where do i begin with my story.....

    As of 2 am 2/5/10 i upgraded my i9 to the new sanyo incognito, i sat on hold for a hour and a half before i finally got to talk to someone. from there things started to move along relatively fast, until i was told to turn my phone back on and when i did i couldn't do anything. got to spend another 10 mins on hold while the guy went to find out what happened. when he came back to the phone he told me that soemthing was down on their end and that i would have to call back in the morning. not the thing to say to me, i told him that if i hung up the phone i wouldn't be calling back and that would be the end of my "service" with them (i've been with them since 03) it was at that point that he went to talk to a supervisor. anyway after being on the phone with them for over 2 hours i ended my call with them being able to make calls and send texts on my new phone. as of 5:30pm 2/5/10 i still had not recieved ANY TEXTS, so i called them back and was told that it would take 24 hrs for everything to switch over. i was then told to take the battery out of my phone and wait 5 mins, put it all back together and then i should recieve texts again. well needless to say that when i finally called them back at 12:30am 2/6/10 i was put on hold for almost 30 mins, finally got someone who had me reset a bunch of stuff (that i had already done), and when i still didn't recieve any texts i was put on hold so that he could talk to the tech guys. 20 mins later one of the tech guys picks up the line and asks what he can help with so i tell him what the problem is just to be told that there is no one there for tech support and that i would have to call back in the morning.

    i told him i wanted a supervisor, he got rude and told me there was no supervisor on the floor and that they were just trying to clear all the lines so they could go home.

    i just can't figure out why i was put on hold for the tech guy (just to find out that there was no one there), why wasn't i told that there was no one in the tech support to help me due to the time i was calling and that i would have to call back in the morning. better yet why didn't the guy i talk to at 5:30 just put me through to the tech guys in the first place??? that would have been the "smart thing" to do.

    anyway, i'm not happy about this. and i feel that no one was helpful or at least somewhat knowledgeable at all. whe i call back in the morning i'm going to ask for a supervisor and i want my phone fixed the right way.

    priscillarose 2/6/10 1:43AM

  • I woke up this morning and had NO service. I have been trying to get through for HOURS and emailed a message online too. I got through after holding for 17 mins and then got HUNG UP ON!!!!
    This phone is terrible and people cut in and out all day when talking on it. I wish I would have stayed with Tmobile!
    They NEED to do something about the service!!!!!!!
    It is also telling me my balance is $1 and both my husband and my pmts were made at the same time, . . .and should be FULL for an entire month!

    Anonymous 2/5/10 8:58AM

  • I Hate this phone,I hate this service, I hate this company, I want to puke everytime i have to reboost. I can't believe i switched from metro pcs so I can chirp my peoples. The hell with chirping because my thats all my piece of s#@? will do now! im soooo disgusted with this service i wanna hit something! im not even a violent person but damn!! im done with boost, please i wouldnt recommend my worst enemy get this service...

    Anonymous 2/4/10 2:19PM

  • What a load of garbage this "service" is. I've had the unlimited plan for less than 48 hours and am already receiving messages when I try to text saying that I have a zero account balance. Despite paying $50 the night I purchased it. I've been disconnected from their incredibly convoluted "customer service" menu 4-5 times, and now that I've gotten through to their AWFUL hold music, I'm being told that the wait will be over 15 minutes. Super. I can't wait to see what kind of nightmare I'm going to be met with once I do get through. Save your time and money. Go with a different provider. I'm guessing tin cans and string will provide more satisfaction.

    Samy 2/4/10 9:34AM

  • Boostmobile customer service does not exist period. I have the unlimitted service, and today is 2/4/10, my payment is not due until 2/21/10, yet I texted a friend, and got a message from BSTFree Text Message, saying "your message was not sent due to low balance" I have called at least 10 times, and never got a live person. I'm goint to a real carrier, with live people to help customers - I've had it with these idiots, obviously I'm still not able to text anyone.

    GlLort

    Anonymous 2/4/10 1:11AM

  • I actually got to speak to a LIVE person AFTER waiting for over 15 minutes, not any good 'cause he couldn't solve my problem so he transferred me to technical support but they couldn't help me either! I'm returning my Boost phone and going back to what I had before which was Metro PCS. I never had so many problems with them. I switched to Boost for the $50 unlimited plan and I got nothing for my money!

    Majadito 2/2/10 10:36PM

  • Boost Mobile Has the Worst customer service i Have ever encountered. I tried to call to add minutes to my daughter's phone and It took me 20 minutes and being disconnected 4 times when requesting to speak to an agent to finally speak to a person. They are so impersonal. I am truly unhappy with the difficulty to add money to my teenage daughters phone.

    silverfox 2/1/10 11:53AM

  • BOOST MOBILE has to be the absolute worst. You would think that since I can't call anyone yet they can call and text me.. BOOST should credit my account and not change my service. They say there is nothing they can do. So I'm supposed to pay the price? I think not. I know other people this has happened to. I will be switching companies as well as my family and friends. What a bunch of B.S.!!!!!!

    branfish 1/29/10 11:17AM

  • I am done with boost mobile. Their dollar a day plan just eats money, and i have to be constantly switching plans just to save money and they screwed me over even more. When it says my plan was changed and i checked it and everything, it took a dollar off so I thought okay well it changed. but then it started taking off more money and i was wondering why my phone cut off in the middle of talking. I have weekend and nights minutes and thats the only time I talk, most of the time i text during the day. SO i dont understand. I think i was completly ripped off. There is no limit on how many times i can change my plan. and I am done withe boost mobile. I give them a 2 out of 5.

    Anonymous 1/26/10 8:32AM

  • I had bought a boost phone over 6 months ago and i have the 50 dollar plan. Now every time I going to a store to pay the bill they take my money and say it has been payed. Will the next day when my phone bill is due i have no service. They say that i have been getting add-on such as games and ring-tones and wallpapers, but i haven't bought any add-on from boost ever. And they charge me every month from an add-on that I dont have and i tell them every month i want ti canceled and they say okay we will get of for you. Will it never happens and i am tired oh paying extra money for something that i dont have. I am tired of boost mobile i am about to go to another service provider!

    Anonymous 1/24/10 9:22AM

  • I would have to agree with everyone on here. Boostmobile customer care is very terrible, unprofessional, and all you get is an automated service, you can't even talk to a real person. And every time i have called i have had problems. I like the 50 dollars a monthe unlimited plan but the service SUCKS. Who wants to talk to an automated recording, someone real would be nice. And when I do get a real live person they are of absolutly no help.

    Anonymous 1/22/10 6:06PM

  • This is the value based division of Nextel, and their #1 goal is to collect fees with minimal level of any service at all (no direct line for tech support/ can't contact tech support from phone to report issues in coverage, won't address issues with previous nextel cusotmers) and Automated attendant maze when you call with no tech support option. I was previous a Nextel customer (happy with system) and switched to BOOST with Nextel's suggestion to switch to BOOST instead of another flat fee carrier & keep my same phone and receive same Motorola iden service as I had with their 50 unlimited plan that includes data. Nextel is loosing business as well as all the other traditional fee services as user migrate to flat fee full service providers like Metro PCS & Boost. The only problem is the BOOST SIM card that was sent via Nextel customer service to me to transfer to boost has NO basic DATA service confirmed, and the company propaganda line when I call them to report my SIM problem is "We don't guarantee data for previous Nextel customers" even though my Motorla iden Phone is also a current Boost iden model phone and I have the latest upgrade from Motorola that list Nextel & Boost as carriers for my model phone with the current software installed on the phone. It's passive aggression by Nextel to limited the data service (without full disclosure) for previous Nextel customers with the BOOST SIM card they provide. They run you through the standard 1 hour of BS with CS, "remove battery", "Master Reset", "Default Restore" as the front line CS is not informed about the difference in SIM cards.....but when I put my friend BOOST sim card in my iden phone (that came with his original iden phone sold by BOOST), I get NET data 100% of time with no problem with my phone, it's my SIM and or programing of the BOOST SIM....so here' the deal...B.O.O.S.T. (Basics Only Of Service = Terrible) There's no direct line to call for tech support, if you tell them you are a previous nextel customer they won't generate a trouble ticket for your lack of data problem (cs stated they don't service nextel phones even though it's a programing issue), and they won't admit the sim cards they provide limit data use for previous Nextel customers. My plans calls for unlimited data : yet the SIM card provided does not provide data....Simple, they want me to be dissatisfied with BOOST and move back to Nextel....never going to happen, I'm moving to Metro PCS! At least they are honest with their name: BOOST= Basics Only Of Service = Terrible!

    Boost=SLANG to steal 1/22/10 10:13AM

  • absolutly terribal customer service, havn't had a phone in 2 days all they have is a automaded machine, finally got intouch with some and they said they cant help me stayed on the phone for a half hour for them to hang up the phone on me you want to get mad wait till you have to call them for something!!!!!!!!1

    Anonymous 1/18/10 9:41AM

  • Tonight I tried to donate to the Haitain earthquake victims by texting "Haiti" and "Yele". I received texts from both sites that Boost is not participating in this campaign. Shameful!!!!! I called Customer Care and was hung up on by a so-called representative. I'll be switching to another carrier.

    Anonymous 1/15/10 7:20PM

  • I have had Boost mobile for over one year. I am a 63 year old woman who does not want to sign a contract agreement for cell phone service. However, in my area, area code 49012, my reception is more than terrible. I have complained many times. Nextel service was wonderful before Sprint bought the company. Sprint service took all of the good things about nextel and left nextel with the crap. Consequently, Boost service is crap right along with Nextel. MAKE IT BETTER. WE'RE YOUR CUSTOMERS. WE DESERVE BETTER. Maybe we should all find a different company.

    amowrey 1/13/10 4:27PM

  • I purchased this boost telephone less than two months ago,all of my calls drop. I am going to complain to the BBB about this. Why would you hurt people in this depression, when times are so hard. I purchased this call for emergencies, I had to call the fire-department and my call dropped. Thank God my neighbor was there to take my infant to the hospital. You need to either give me a telephone that won't drop or give me my money back. I have been told that you have no problem cutting off the service, then you need to stand by your product. And how in the hell do you talk to a live person that speak and understand ENGLISH. This is the WORST SERVICE I HAVE EVER HAD IN MY LIFE.

    Anonymous 1/11/10 9:18AM

  • I sent the following note on 1/5/10 to Boost Mobile customer service. Today (1/6) I received a call from Boost Mobile who again quoted their "Terms and Conditions" and denied a refund.

    Here's the note I sent: "On 12/31/09 I purchase a Boost mobile phone and paid for one month of Boost service. When I got home I found out that I was unable to use the service because the phone did NOT have any service in my apartment. I returned the phone to where I bought it (Radio Shack) and they gave me a credit for the phone. BUT, they said they COULD NOT give me credit for the service and that I would have to talk with Boost mobile to request this.

    Well, I have talked with at least a dozen people on Saturday (1/4) and today (1/6) with no satisfactory response. I have been told that since the service was paid for in advance and in the \"terms and conditions\" it states you do NOT give refunds, that you will NOT refund the money to me. I CANNOT fathom a company that has a business practice of taking money with no responsibility for whether the service works or not. In my case your service did NOT work!!!

    I want you to refund the money I paid!! Thank you,

    Anonymous 1/6/10 2:45PM

  • where do i begin...the customer care center is unfit, un knowing, and certainly not helpful!! i have just spent a grueling 2 hours on the phone speaking to someone with the intelligence of a 2 year old! who continually told me how sorry they were, but wouldn’t do anything to resolve the problem! i purchased a Boost phone in September it has broken more than 5 times and the replacement phone Boost sent me is broken as well and likes to eat phone cards! During my call i was continually told how "sorry" they were ALSO i would like to note the customer care repesentive i received blatantly called me STUPID! if you are debating about purchasing a boost phone, AVIOD it, IT is an additional headache I WILL NEVER PURCHAS A BOOST PHONE AGAIN!! THEY ARE THE WORST COMPANY EVER!!

    Anonymous 1/2/10 11:27AM

  • I needed a new wall charger so I called the number that was given by other customers 1-888-266-7847, spoke to a Miguel. I explained to this person that I needed a new wall charger. I found out that it is not that easy to go into a store and purchase the type that I need. My phone is an I465. I went to the store that I purchased the phone from which was Radio Shack none of their chargers fit my phone. I said to Miguel this does not make any since, I have purchased a phone which was not cheap and can not find replacement accessories. His comment to me was THATS HOW IT WORKS!!!!!!!!! I thought wow this is what customer service has come to.

    Misstang1166 12/29/09 5:59AM

  • Customer service is HORRIBLE. First get people who can speak English@! I bought a boost phone and put a $50.00 boost card on it. After activation I could get no service. I called BOOST MULTIPLE times and they could not trouble shoot the phone. After speaking to a friend who had the same phone we traded SIM cards and I couild get service. I took the phone back to Target and exchanged it for a new phone. When I tried to put the $50.00 card I had already purchased on the new phone I was told I couild not do that because my old number and account was still active. After talking with this service rep who could barely speak English, I got so frustrated that I had him totally deactivate the returned phone.Although I don't know why it didn't deactivate when I returned it? This guy wanted me to go back to the store get them to call Boost and give me an unactivated SIM card. How crazy is that? So I ended up losing $50.00. That SUCKS!

    Anonymous 11/25/09 6:03PM

  • I was thinking about going to boost from Cricket, but we have never had any problems with our cricket service. I have read all of the negative comments, they scare me. I read the employee comments. I know that if I worked for a company that told a customer that it basically sucked to be you. I would have been fired. My family and I have decided to not go the boost way. I want good customer service, and company that doesn't have employees telling me to deal with it. That in itself is the wrong way to convince people to use their service.

    vnrobin 11/25/09 1:39PM

  • This is the worst service I have ever had .You can't receive or send a dam text. I paid $129 for a phone that half the features does not work, I call every week and hear the same dam excuse that they are experiences . 5 months now i have had this phone and it the worst service ever. I will be calling the better business Bureau next!

    knockiesockie 11/25/09 11:24AM

  • I hate Boost, I switched from Tmobile to Boost few mts ago, and I am going back to tmobile. I have dropped calls very often, the phones suck, text messages always have problems incoming & outgoing, either I don't get the text on time or they don't go out at all. Its annoying that when you get a text it says 'downloading' and sometimes after waiting for it to download, I get a messesage saying 'unable to retrieve message.' Texting is truly a nightmare on Boost mobile. Dropped calls is too annoying, did I say, I HATE BOOST!

    Anonymous 11/11/09 11:12AM

  • THIS IS THE WORST SERVICE YOU CAN GET, I BOUGHT THREE FOR MY FAMILY AND I WILL CANCEL ALL THEM.I DO NOT RECOMMEND.

    Anonymous 10/20/09 10:50AM

  • singed up for auto reboost got conformation letter in mail and the still shut my phone off I have been hung up on 3 times They do not care. Now that there are others offering the same prepaid plans it will not be long until sprint is back were they started. We can only hope that this happens so someone buys them.

    thechamp2003 10/17/09 4:46PM

  • it sucks because you cannot talk to anyone

    Anonymous 10/8/09 11:40AM

  • The wireless service varies SOOOO much. They say they are just overwhelmed with customers and the system can't handle all the calls. THEN DON'T SELL THE PHONES AND SERVICE PEOPLE UNLESS YOU CAN DELIVER WHAT YOU SELL THE PUBLIC!!!

    Anonymous 10/8/09 4:59AM

  • Don't even try to call for customer service.You will spend the whole day and never find answer. They are BADDDDDDDDDDDDDDDDDDDDDDD!!!!!!!!!!!!!!.

    Anonymous 10/1/09 11:26PM

  • I would like to write something about their customer service, but I can't because they don't even have it. They are trully bad.

    Anonymous 10/1/09 11:13PM

  • push 5 then 1 then 0 to get a human

    brett1978 9/26/09 11:38PM

  • Any of you who are actually defending the Boost Customer Service obviously there is something severely wrong with your brain. I have been trying ALL day to get to talk to a live person. All I am getting is their damn automated services. So if you were actually able to get through to someone, mind telling me how, because this is getting to be ridiculous.

    cvillegas8332 9/26/09 2:09PM

  • I switched from Sprint to Boost, and it took 3 hours on the phone back and fourth with sprint and Boost just to activate my new phone using the same number. They both do not know what they are doing.

    MAtes 9/26/09 1:30PM

  • Ok where do I start it is now 09/22/09 and I dnt have any service on my phone and has been like this for about 26hrs now. I guess its a network problem because everyone I knw that has a boost from chicago,il to mount vernon,il to oxon,hill,md to milwaukee wisconsin is having service problems too .....Boost u gotta step ya game up ur gonna loose alot of customers.....

    I did luv boost yayyy virgin and 9/22/09 8:46AM

  • Getting a live person is like trying to speak to a rock.
    Answering machine HELL with a revolving door.

    Judith756 9/22/09 8:03AM

  • After serving my country in Iraq ffor the 3rd time, I cam ehome and switched to Boost mobile thinking nothing could be worse than T(errible) Mobile. Boy was I ever wrong!!! I got a phone for me and one for my wife and everything seemed okay at 1st. But then I started dropping calls like every other call. I called customer care at least 18-19 times before the 30 day trial period was over. Then they said no you have to return the phone to motorola. I said okay, but what the hell am I going to use in the meantime? They told me to just buy another phone. WTF!!!! I just spent almost $400 on 2 phones one of which is F*ing defective and you want me to take a chance on another one? Dont buy the i465 phone! It sucks! But not as bad as their non-customer service!!! You would think if so many people are complaining about the same phone, that maybe there's a G.D. problem with it! I can be sitting in the same place and the bars go from 4 bars to no bars then finally drop the call. I mean some time I would just hokd my breath so i wouldn't move and it still drops the call anyway!! I have only had this phone for a little over 30 days!! If anyone knows a good nextel phone that works with boost mobile please put it out there.....

    Boost Cust care SUCKS!!!! 9/16/09 11:21AM

  • i sat on the phone since 9am this morning it is now three fifteen. I was confirmed an amount of thirty nine and some change. Why was i charged a larger amount? Now i wake up after making purchases the night before cigs, a pop, a couple of movies. now i have two over drafts, one pending and no way to cash my check and pay my bills! now im looking at more late fee's! to make the situation way way way worse i was given the run around to a dead end a few times and got hung up on three times (one time by id number 300453 julie) right after i told her not to put me on hold because i had been disconnected a few times already. the biggest problem i had was with id #1068 isaias!!!!!! he refused to let me talk with some one else he told me he has no boss and was better at frustrating me than anything, im sure that at least tracy is above him! i am now writing this with no result i spent my whole day trying to handle your employee's mistake, taking more money than authorized. why is this happening? its unacceptable so now im screwed. well if this is not resolved PROPERLY before the bank closes and i miss my bill payments i will be forced to take further action for affecting my credit rating. over six hours of being put on hold and getting hung up on i am confused how you stay in business. a pre pay ruining my credit? wow! i could see if it would have been taken care of right away but come on!

    Chad Harris 9/15/09 1:32PM

  • Boost customer service is nonexistent. I just added more money to my phone and IMMEDIATELY it stopped working! I'm out $40 for minutes I CAN'T USE BECAUSE I CANNOT FIGURE OUT THE PROBLEM BY USING THEIR RIDICULOUS PHONE AUTOMATED SYSTEM. I want a human being to talk to, not a stupid machine.

    FedUpWithPhones 9/12/09 11:13AM

  • I've been a Boost customer for over a year now. But the customer service goes from ok to really bad. I spent over an hour today on the phone with customer care just to change my mobile number. In all, got transfered to 4 different people throughout the company. First the Boost care rep couldn't complete the request, then for some unknown reason, he transfered me to someone from Sprint or Nextel. The rep at Sprint/Nextel didn't understand what I wanted. Kept asking me if I wanted to port my number to a new service. I found myself practically yelling at her. Simply saying ALL I WANT IS A NEW BOOST NUMBER! Kept getting put on hold. After repeating all of my account info three times in a row due to a bad connection (with other reps laughing loudly in the background). Put on hold again before the dimwit comes back on and again, transfers me BACK to BOOST! So then the connection was almost non-existent. Couldn't hear this new Boost rep for anything. Thought I was talking through a can with a string attached..By this point I was wondering if any of it was worth it..To top it all off,after all was said and done,I discover that I got $10.00 deducted from my balance for a 'Market Transfer' fee AND a 'walkie-talikie number change' But here on the Boost FAQ's it states that up to 3 number changes are free, THEN YOU ARE CHARGED $3.00 each one after???!! This whole thing turned into a nightmare...

    On top of that, yesterday I got my call dropped and my phone read 'No Service' for almost an hour before the signal returned..I'm on the $50.00 unlimited plan on my boost phone and pay-as-you-go on the second family phone and I guess the old saying is you get what you pay for. They really need to overhaul the way the company deals with it's customers and not just rely on pricing and value deals to keep subscribers.

    byenite7074 8/26/09 4:36PM

  • yes i called to ask about pay as you go and they hung up after 25 mins of holding i didnt bother calling back i went to a boost store and they stright up lied to me saying mins never expire and they gave me a booklet to read and it says 90 days expire thanks boost thats all i needed to know and i had to find out on my own.. if you hang up on someone that is thinking about getting your service dont hang up on them. remember the customer is who controls you having a job or not

    Anonymous 8/15/09 6:25AM

  • IT is pretty sad that you have to wait over 15 minutes to talk to a representative and then get hung up on.

    Anonymous 8/10/09 6:34PM

  • This service is horrable most of the time there is no service available. I just got there i465 and i have to keep turning the phone off and on for it to send and receive messages.

    kris 6/26/09 9:07AM

  • They are idiots. i asked for my pin number to be changed and instead they reported my phone stolen 3 HOURS AFTER I CALLED!! then, wondering why the phone is off, i called and was told the phone didn't work because of the transmitter. it took 45 minutes before they realized they suspended the service!

    Anonymous 6/25/09 11:20AM

  • Yea Why Have a Great Plan With A F*****d Up Service...Wooowww. its Not even Worth Getting the Phone...

    Who 6/15/09 8:01AM

  • Employees are great. They are courtious and show a great attitude in trying to assist. I think their problem is that they are so computerize that inevitable human error screw their systems up. They have to confront that reality because in every sense of the word they suck.

    manvzq 6/2/09 10:22AM

  • BOOST SUCKS -- It is NOT even worth $1.00 per month -- HORRIBLE SERVICE!!!

    Anonymous 4/27/09 4:41PM

  • This service sucks I PORTED MY NUMBER OVER FROM METRO thinking BOOST was better I DONT RECIEVE MY TEXT, INCOMING CALLS AND SOME DAYS CANT MAKE OUTBOUND CALLS. THE 50 FLAT RATE IS WHAT GETS YOU. BUT IT'S NOT EVEN WORTH IT IM GOING BACK TO METRO

    KISSMYRING 4/15/09 4:40PM

  • the worst service i have ever encountered

    ruffryder 3/10/09 7:02PM

  • Submit your comment >>
  • YOU TRUELY GET WHAT YOU PAY FOR WITH THIS SERVICE, WHICH ISN'T MUCH. LIKE MCDONALDS, WITH BOOST YOU PAY FOR CONVIENCE AND ARE ONLY SATISFIED FOR A SHORT TIME. BUT, I WILL SAY THAT I RECIEVED EXCELLENT CUSTOMER SERVICE AND I HAD MY PROBLEM RESOLVED IMEDIATELY. STOP BEING SO JUDGEMENTAL OF THE SERVICE OR STOP BEING SO DAMN CHEAP.

    CHOICE4204 :-)

    CHOICE4204 2/22/10 5:52AM

  • I have to disagree with negativity... I've been a boost customer for a few years now... I had it before the new unlimited chirp came about but went to Tmobile for a better phone. Came back to boost once i9 came out... the phone wasn't a G1 but it was new to the market... went back to tmobile but kept the boost sevice for family n friends... its a great phone service. At any time thaat I had a need to, I can contact a live customer rep (during hours of service)... only problem that I had or have is the text problem but I was told that upon purchase of phone. I luv the flex pay. If I chose not to pay the 50 dollars, I jus add ten dollars and switch tto the dollar a day plan which is jus as good as the unlimited... Boost has been a lifesaver for me... I luv boost... I was told that the Blackberry get text n messages on time... gotta up grade, lol!!!

    boeknows1 2/5/10 11:32PM

  • If you call and ask Boost yourself, they will tell you they were not ready for so many people to switch to them once they started the unlimited plan. And they within the next couple of months everything will be straightened out, I had Boost when it first came out and again now that they have the unlimited and I couldn't be happier.

    About the slow text messages, and dropped calls- I've never had either. The biggest problem I've had is that it's taken up to 1hr 45min for my $50 card from CVS, Speedway, or Wal-Mart to kick in from such a high demand but the last time I spoke with someone at Boost they gave me a free $10 credit to buy some ringtones..

    Yes, you may have a few problems in the beginning, but they are quick to help. If you want to talk to a LIVE person, once you reach the 888 numbers automated service push 1-0-1, when they ask for numbers. And it will transfer you to a person.

    I've had every pre-paid phone you can think of, and Verizon and Centennial Wireless contract phones.. and Boost Unlimited is by far the best that I have yet to find. Either I just have very good luck, or everyone complaining just doesn't know what they are doing.

    Justin 11/26/09 10:00PM

  • Call the CARE #, press 5, then 1, then 0 (zero). Had a problem with a new activation, and the rep had it fixed within 2 minutes. Good service!

    Anonymous 10/29/09 4:37AM

  • Okay, Now Ive Been With Boost Mobile Since The Winter Of 04, An Boost Costumer Care Is Amazing, There Very Freindly, Attentive, An Get Down To Your Problem An Always Fix It. Now These People Are Over Doing It WIth All That Non-Sence, You's Are Being Lil Brat About Nothing.. Oh My Day Has Been Ruin By A Boost Costumer Care Rep Looking Face. Get Over It There Are Far Greater Things To Be Mad About, They Have An Amazing Plan An Sometimes Have Problems As Does Every Other Phone Company Around. So Overall They Have A Very Good Operating System You Can Get Help With Or Just Talk To A Costmuer Care Rep. So Yeah Thats All I Got To Say. I Love Boost Mobile =)

    4YearBoostCostumer 9/20/09 11:53AM

  • I love Boost Mobile. Even though they are through the same network, I switched to Boost from Sprint/Nextel with my unlocked Blackberry, and they are giving me the best service. They have great coverage, and customer service is always super nice.
    Beware of another unlimited service provider Cricket. I was with them for a few years, and as they get bigger, they have picked up a few bad habits like adding bogus fees to my account.
    But anyway, I prefer one of the two service providers, Boost and T-Mobile, Boost being on top. Why pay $99 for unlimited everything if you can get the same for 1/2 the price???

    Sucker4Boost 7/31/09 7:52AM

  • Boost rox its awsome now that they fixed their glitches. I have it since i switched over from virgin mobile which is okay but very expensive. But Boost i awsome now Long live Boost. lol

    Bosst King 7/23/09 12:55PM

  • Maybe it's you guys' location. I'm in San Francisco and have had GREAT service from them for 2 years. Flawless. I get reception in the subway and also in the recording studio. WAY better than Verizon and Metro. Maybe where you are they need to do some work on the connections. And customer care is EXCEPTIONAL.

    Anonymous 6/27/09 9:54AM

  • Submit your comment >>
  • I work for Boost. I read all these postings that customers say that our service sucks. Well, what can you expect people? You are subscribing to a "pre-paid" service, that means that you DO NOT qualify for another service. Either because your credit sucks or you just choose not to be in a contract. YOU GET WHAT YOU PAY FOR. If you want PREMIUM service, pay for it. If you dont have the money to do so, deal with it! If your credit sucks, deal with it! Thats life, get used to it.

    hje784 11/23/09 10:43AM

  • well im boost CSR representative and i feel weird reading your comments, i mean i know theres alot of stupid people on the call center i work. the problem is that our platform doesnt support the amount of customers that are on boost right now, i mean i do like 25 activations per day

    mike 10/19/09 10:18AM



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  Company News  
Boost Mobile Recognized for Quality prepaid Cell Offerings
... satisfaction in performance and reliability, cost of service, account management, initial activation, offerings and promotions and customer service. ...
Sprint's Boost Mobile business ranks high in JD Power survey
... account management; initial activation; offerings and promotions; and customer service. Responses were generated from about 4,3000 wireless users. ...
Unlimited plans, good service ups Boost Mobile's subscribers
The company also focused on improving customer service and was rewarded by JD Power and Associates with a third-place rank out of 10 prepaid wireless ...