Boost Mobile Customer Service

User Reviews, Ratings and Comments

Boost Mobile customer service is ranked #324 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 34.92 out of a possible 200 based upon 1356 ratings. This score rates Boost Mobile customer service and customer support as Disappointing.

NEGATIVE Comments

1,235 Negative Comments out of 1,356 Total Comments is 91.08%.

POSITIVE Comments

121 Positive Comments out of 1,356 Total Comments is 8.92%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Submit your comment >>

Viewing Boost Mobile customer service complaints
1 - 25 out of 1,235
Next >>

There Is Absolutely No Way To Reach A Live Person, If U Try To Report Your Phone Lost/stolen, They Ask You For Your Pin, And If You Don't Remember It, They Offer To Send You The Pin In A Free Text Message To Your Phone....wtf?????? It's Lost/stolen!!!

Anonymous 5/17/13 2:50PM
i've had the worst time with boost moble today ok hear we go . their going from sim cards to a different phone they send me a phone and said i could keep my phone # ok they lied they changed my phone over befor they check to see if i could keep my # than the phone they sent did not work . iam a hairstylist and now my clients can not call my cell phone because i do not have the same # . and do not have a phone at all for now said it would be 10 days, do you know how much money iam going to be loosing.thats just great i hope the phone i get this time works . we tryed the boost stores but of course they did not have phone for you there. madey i should just talk to a lawler wonder what they would say?ive had this same phone # for 15 years this is all just great susan booth not a happy coustomer

susanELQZ 5/16/13 2:02PM
they suck im going back to virgin mobile!!!!!!!!!! i can never actually talk to a real person they are a scam SCAM SCAM SCAM i hope boost goes out of buisness. how do i get my money back

mandy 5/10/13 3:10PM
This is by far the worse customer service I have ever been witness to. I just wanted to know why someone is using my email adress when I don't have boost. I tried to call but I guess boost doesn't hire live people. I was planning on switching carriers next month...it damn sure won't be boost.

Anonymous 5/8/13 6:40AM
hi there i´ve been trying to use the service for more than 2 weeks and still not working,i´m really fustrated and i´m about to contact bbb to report this company.cust services is not that bad but the actual service sucks!!,im unable to use data and when i´m trying to make a call it keep saying that i´m not allowed to dial from this phone,this is ridicolous.i was able to use the phone fine for a long time,but now since i upgraded it it´s coming up with this issue,man this is crazy.!!

WHL.

Anonymous 5/7/13 3:21PM
customer service has absolutely no idea what they are doing or talking about. there is no training involved at all when it comes to equipment or network service, network went down in my area and it took 4 phone calls and educating them on how calls work before i got someone to tell me there was a tower down, im sorry but its really sad when the customer is educating the rep, they would not let me talk to a manager when i asked to speak with one, the answer is always "he's busy" its like they are coached on how to avoid customer issues, software in phones is a joke, my phone will not save any pictures i take, pictures have to be sent via mms to email in order for me to keep the ones i take, if you pay your bill and its .10 short you have to add 10.10 to the account in order for it to accept the pmt and restore svc. this company is a joke, definately a scam, a complete load and if anyone is thinking about switching to save money, take a second to think about the hassle you will have to endure with the network, customer service, and equipment. there is absolutely nothing good about this company i am surprised they are still in business!!!! BOOST MOBILE I HATE YOU!!!!!!!!!!

regret that i am a customer 5/6/13 6:09PM
Warning! Do not use Boost phone service.Their products are poor and the customer service is even worse. When my phone was not working, I was told to send it in to be tested and that it would take one to two weeks to get it back! When I asked what was I to do without a phone for two weeks, I was told to buy another phone! They would not give a loaner phone
or refund the money if I purchased another phone while mine was was being repaired.The customer service reps are located in the Phillipines or Dominican Republic . They have limited ability with the English language. They are trained to follow a script. Anything beyond that there is no comprehension!

W

unhappy customer 5/5/13 7:49PM
Alrighty I understand everyone is frustrated and not very many people are aware of what is going on with the network and the reasons behind the phone issues well I'm hoping I can help I've been an employee for a couple of years now and a customer for approximately 10 years now so I've been in the place where most of you are and I would like to help I would like to post my company email but will not risk getting in trouble from work but I can post one that I made in the hopes of helping and in the hope of me not getting in trouble so if you have a question or concern please email me and I would be more than happy to help. I figure that if the customers at my store that I manage are far more satisfied with their experience and with my knowledge/help that I could be of help to others that are at their wits end and can't seem to find help maybe just maybe I can make someone's life a bit easier..if you're interested email me and if you live in my are I can give you my store address and I'll be more than happy to help.

Boost Girl That loves to help 5/4/13 11:04PM
Boost Mobile Customer Care is Stupid. They do not abide their own Privacy Policy. I have called them several times & have informed them that someone is Stalking me & they told me to set up a Special Secret Code to secure my account, however when this Stalker calls them he has been given my New # more then once by Customer Care & this Special Secret Code was never required.
Also Boost Mobile does NOT offer a way to block the harassing # from calling nor texting me. Stupid!!!

Sarahlevi 5/1/13 2:59PM
I have had boost mobile since they first started and now I'm having problems with the service. I can never get a hold of a live person, my phone keeps cutting off and searching. I'm going to change my phone service, boost mobile sucks!!!

Anonymous 4/30/13 5:14PM
I almost joined Boost Mobile but, so glad I didn't. A few of my family members have boost. My 12 year old niece has a Samsung Galaxy S2. We activated the phone and it was confirmed. Tried making calls to no prevail. (1 strike). Was on the phone for approximately 45 mins trying to speak to a "non-existent" customer service rep (2 and 3 strikes) but, instead to an automated man (who was driving me crazy). Finally I started pressing 1's, 5's, 2's, repeatedly. I guess it was fed up with me and asked if I needed a rep to press "0". This is the worst customer service I have ever dealt with. If it was the last cell phone company in the world, I'd rather use smoke signals.

Meshell T Franco 4/27/13 2:05PM
I can concur with the hangups reported by many customers. Whenever a support rep does not know the answer to your question (or doesn't want to deal with it because it's too complicated), they ask you to hold. Then then hang up. This has happened to me repeatedly. I'm never rude or give them a reason for this behavior. It seems to be standard operating procedure so they can keep their call stats up.

Anonymous 4/27/13 11:40AM
i called to inform boost that i lost my phone, it was a very difficult task, once i finally got someone "A PERSON" on the phone he said he could not help because i did not have my access code or date i purschase the phone. I told him i purschased the phone about 5 years ago so the cannot remember my pin,then he told me to hold on, so i held on until the phone hang up. So this is the kind of service you will get from Boost, NO HELP AT ALL.

unhappy with boost 4/23/13 1:57PM
NONE of these numbers get you to a customer service rep. Have had boost mobile for 2 days and not very impressed with NOT being able to talk to a customer service rep. What are they hiding from??????

mont1760 4/15/13 1:59PM
I used to be really pleased with Boost and had recommended them to many people. Well not anymore! I can never get ahold of a live person and when I do, I can't understand them due to a really thick accent or I get hung up on! I've been with Boost for 6 years and seriously doubt that I will make it to 7! My daughter also had Boost for 3 years and got tired of the horrible service and recently switched to Verizon....hmmm thinking I make follow suit! Boost you used to be wonderful but the last 1+ years...well.........YOU SUCK!!!!!!!!!!!

annoyed as hell! 4/15/13 1:40AM
boost sucks and so does the customer services right now i cant receive any calls to my phone and my text messages come through the next day 10 at a time this has happen to me so many times yes i will be switching to another carrier if nothing gets resolved this phone keeps telling me that phone storage space is getting low i would like to boost credit any and all money that i have paid to use this service and the phone freezes all the time they say this is a smart phone this is a dumb phone either i get a new phone for free to replace this stupid ass galaxy phone i will not pay anymore monthly payments i will switch to someone else

Anonymous 4/12/13 4:55PM
Called Customer Service. Spoke to Noel and she transferred me from Boost Mobile to Sprint customer service. I was supposed to be talking to Boost Mobile, not Sprint. Sprint transferred me back. I had to go through all the prompts again, then I got another operator on the phone. She said hold on and hung up on me.

Anonymous 4/7/13 4:56PM
Boost mobile nothing but rude incompetent theifs who think its your fault when your double billed

Anonymous 4/6/13 2:26PM
I will no longer be a Boost customer. Have been for 13 years. Now that you changed I have had no service for 3 weeks. And you don't give refunds on your service. I will not recommend this service to anyone. Now after getting a new phone from Boost, I am stuck with that and have to go and buy another phone and service. Your CS people suck! I was on the phone for 2 hours and talked to an Anthony and he hung up on me. Shame on you!!! Never again

Anonymous 4/3/13 9:16AM
Long story short, I get my service in New York and a month after Hurricane Sandy Boost still were making repairs on their towers. Understood. No problem. so the customer rep suggested that he'd give me 3 days of free service with 10 dollars at a rate of 3 dollars a day. The only thing he said I would lose my insurance so I said NO!!!! I need my insurance. I remember telling him that distinctly because I also said "I don't want anymore problems with my phone, are you sure it will be put back?". He assured me it would be no problem. He assured me that once I got switched back to month to month I would get my insurance back which is the only reason I agreed to the 3 days of free service. Fast forward to today I get my phone stolen on Friday and I call today to get a replacement phone and they tell me I have no insurance so now I'm out of a phone. I asked them to go back and check the phone conversation from that day (since all calls are recorded for quality assurance). They told me it will take 2 weeks to check phone records. So I'm thinking ok so who do I call back? I got the name and ID number of the person who handled my situation who is based in the Philippines. His name is John and his ID number is 511496.

Angry Customer 4/1/13 1:36PM
I am so frustrated trying to reach someone live who will talk to me and explain what the changes are about that I am thinking about not staying with Boost service!!!! Every time I have an issue, I can not reach anyone in customer service!! So if someone does( someone live!!!!) I guess I will find a new service to use!!!!! Susan L. Hartline and Jay Frisbie.

Anonymous 3/28/13 11:08AM
my husband has been tiring to get his internet on for the last week as well as his pitcher mail and text ever time he or i call they get it back on for an hour than it goes back off and when we call back ever time they say that they cant get it back on and that there are towers down or someone else says something else tells you what boost honest is a mother really it is and you telling every one all these story's is really just going to get you put out of business really it is ether come up to speed or shot down and give every one there money back for all your lies and false advertise meant.

mrs agganie 3/26/13 7:00PM
I honestly don't understand what is going on with BOOST. I have always recommended them to all of my friends, now I am really unsatisfied with their service. My phone shuts off for no reason. I miss text messages. I can't get service ever. I just don't understand why things have changed. You would think because there is so much competition they would be on point. They really must not appreciate their loyal customers.

Chrissy 3/26/13 12:13PM
This is the worst!!!! U can't get in contact with anyone I'm person!!!!! Boost mobile u need to do better!!!!! How can u get to speak to someone besides this lame recording???!!!

Anonymous 3/22/13 12:26PM
hi my name is carol smith im a fan of boost mobile ive been with them a few years but here recently ive been having problems with my service if you boost get this message please call me so we can get this right so i can continue to give u great ratings thank you very much im sure we can work this out looking forward to hearing from you thanks mrs smith

Anonymous 3/22/13 12:13PM

Submit your comment >>

Viewing positive Boost Mobile customer service ratings
1 - 25 out of 121
Next >>

Had a very nice individual help me with my one time monthly payment

Dave M Smith 4/14/13 12:49PM
I've had boost for a couple years now and never been disappointed, however I have noticed that with the cheaper phone you will have problems and its a pain in the ass to get a real person on the phone..but its cheap and I always have signal here in central Illinois...it would be nice to have the iPhone

Anonymous 4/13/13 10:23AM
I've been on the phone with cutomer service a couple of times today. The problem that I was hving was my fault.I found everyone I spoke with today very polite helpful and they are trying very hard to resolve my problems.I'm very happy with boost mobile.

Anonymous 12/21/12 3:50PM
I had to contact customer service today to deal with an issue related to the number of timely payments I had made to qualify for shrinkage. To my surprise (a pleasant one) I was able to reach a live person (Penny) in less than a minute, and my problem was solved immediately. Months ago (first time I had to use Boost customer service) I had to navigate through many menus an options before I was able to talk to someone. Noticed a HUGE improvement in their customer service.

jgonzalez 11/21/12 12:12PM
I do not know what everyone is complaining about. I just called 611 from my handset and was prompted through the message center and went through all the options that were stated from the site of the number selections and bam, got a rep in 4 secs. Not only did the representative help me out by a prepayment credit card number change. But I am getting a free phone :). Now how DOPE,FRESH,BOMB IS THAT. (FREE PHONE) Thanks Boost. The representative was kind and professional handled this in 5 mins..

mike darland 11/19/12 9:10AM
I'm want to thank Mary from Boost Movil customer service for not only fix my problem when after 2 day from the purchase date my phone was stolen. I did the insurance from Asurion but them only give problems and negative aptitud and the only thing that they achieve was make upset and mad after 15 days of frustation finally Mary came out to me and the disposicion fix my problems and on time she took care my situation making look so easy.I'm very greatfull and happy and she deserves my humble recognition. Thank you Mary 110% excellent customer service Guaa! Attn. Frank M Rodriguez

Mr Raider81 11/9/12 8:20PM
I'm not understanding the negative comments about Boost.

Its pretty simple. Go online and choose your phone. It arrives a few days later. Alternatively you could go to a store. I visited one of my local stores but I didn't like the people there.

When your phone arrives, go online and activate the phone. Be sure to sigh up for "Auto Reboost." Boost will text you a few days before the payment is due so you know they are getting ready to charge your debit or credit card. Once they have received payment, they send payment confirmation by text. The service works flawlessly. Much better than my last phone, an IPhone 3 on AT&T. Far less expensive too.

If you have any problems with the phone itself, go a Google search. There are plenty of Android forums out there. Someone has the answer to your issue.

I've had Boost now for 1.5 years and have been completely satisfied. I just decided to upgrade my phone, and changing from the old one to the new one (again online) was seamless and painless.

Boost Rocks!

HiFi Guy 11/4/12 8:39AM
After reading some of the comments posted I can certainly understand the frustration of not having service along with not being able to reach a representative via phone. However I must beg to differ with most of the complaints on this site. I have been a long time customer of Boost Mobile and I participate in the Shrinkege program while there were some kinks with billing I was always given a credit service in rural areas is limited however thats the case with most carriers other than Verizon, but who wants to pay their prices. For the buck Boost Mobile is ranked highest when it comes to the best deal for the dollar. For the individual who uses the service for there business change carriers. If your phone is your lively hood why in the world would you not port the number to another carrier and keep it moving?? I guess some people like to hear themselves complain other than find a solution to a problem. Keep in mind the East Coast of the US was hit by a 1000 mile wide hurricane, sooooo.... My question to that is whose greater Mother Nature of Boost Mobile? Based on the complaints I would have to say Mother Nature. I just spoke to a rep @ Boost and was offered a 30% discount on the purchase of a New phone saved a bundle and I'm as happy as can be. I've had service with Att, TMobile, and Verizon and once again for dollar I can't complain. All complainers go out and price check cell service with other carriers and make sure you check there coverage maps and rest assured you will find comfort in knowing there is a company around like Boost that is not asking for blood just to have cell service.

Mrs. Bennie Robbins Jr. 10/31/12 11:36AM
This number is perfect! I got someone within 10 seconds after doing all prompts :) So, this way to get a well English speaking rep so legit.

cannabismoke 10/30/12 8:59PM
This was my first time talking to a actual rep. He was very kind and helpful. He helped solved a longtime problem I have had since I purchased this phone. Thank you Boost Mobile!

candygurl 10/22/12 7:06PM
Very satisfied, like the fact that we don't have a contract. Have found dead zones in WI, but they are in very remote areas, otherwise, excellent coverage. Will keep this plan in my forseeable future, probably long term.

Anonymous 10/17/12 9:56AM
This method worked great. Apparently if you already HAVE Boost they put you into the long cue. If you say you don't have an account (pressing the last "2"), they put you into a shorter cue. Call answered in under a minute, the rep was helpful and the problem was taken care of in just a few minutes.

Anonymous 10/12/12 10:23AM
I have had great service and great customer service thru boost for 3 yrs with not one complaint except limited types of phones available for their service. But service is perfect

g-lyn 10/5/12 4:51PM
i purchased a boost mobile phone with the unlimited plan. U have no complaints, neither does my daughter

Anonymous 10/4/12 4:00PM
Do not know what others are talking about...i used this step by step and had a live rep within 1 minute

READ AGAIN FOLKS
As for boost mobile the service is shotty...drops calls all the time for no reason, but im living on a PO white boy salary so i take what i can get

Anonymous 8/11/12 12:00PM
My negative complaint has been posted. This is the positive side .After i figured out how to reach a real person, they were very nice and as far as i can tell right now resolved all my issuses,in what was done in my negative complaint.Thank GOD they spoke English.I spoke with NIKI ON 7/19 @3:00PM ,she connected me to ROBERT ON 7/19 @ 3:18PM.I APPRECIATE THEIR HELP. THANK YOU!!

cdavis 7/19/12 2:23PM
I switched from AT&T to Boost Mobile about two months ago and have been very satisfied so far. The LG Marquee phone I got works great. The processor is not the fastest in the world but it works for me. When I ported my number online from AT&T I think it took less than 60 seconds - very happy about that. I will probably have some dropped calls in the future, but for now, Boost is saving me a bundle from AT&T pricing.

RSA 6/13/12 12:04AM
I finally have a cell phone. I am sorry to see all the negative comments but then usually the problems are the ones that are reported. When I bought my phone the salesperson forgot to add my voice mail to the package. It took me a while to figure out how to get a hold of Boost but once I did it only took a minute for the representative to fx the problem.
My only concern is the low bars for usage. Hopefully, this will get better.

Dusty 6/9/12 12:32PM
It took a while to port existing number to Boost for new service. I had to call customer service and the gal that answered was really nice (no issues).
The activation took about 3 hours to complete due to porting #.
I went online and added funds and set account up for automatic payments.

The phone then would not ring nor could I make calls.
I called customer service back, a rep answered right away and took care of the problem.

All in all, the experience so far has been good.
My calls were answered right away. Questions and problems have been answered and resolved.

coopersmama 6/8/12 2:23PM
I've been reading all of these comments and I feel bad that you've all had such bad experiences with Boost! I can honestly say I've never had a problem with this service, and I just reached my $35/month milestone (18 on time payments). I've had Boost for a little over 2 years and in that time I switched phones once (bought a better smartphone) with no problem. I've called customer service maybe twice (if that ?) in the 2 years and I truly have had no issues with the person on the other end. My service isn't as great as my fiance's (he has Verizon) but it's never so bad that I can't handle it. I don't always have full bars everywhere I go, but who does? All in all, Boost is a pretty good value for what you pay. For $35 a month I have a decent phone, pretty good service, and I really can't complain. Good luck to the rest of you!! :)

dchamberland 5/14/12 12:22PM
Call this number here, 866-434-6295 . Think the guy who answered said it was some escalation department. But he answered in about 5 seconds. All I needed was my username/boost mobile email address for my account, which you can't get from the automated system. He had me off the phone in about 3 minutes.

Anonymous 5/6/12 12:08PM
So far we've been with Boost for nearly a year and are very happy with their service, our retail store rep, and even the few calls we had to make to CS when porting numbers. After reading the poor reviews I was hesitant, but I'm glad we made the move. The 3G service isn't as fast as verizon or other carriers but we're not paying up the wazoo either. Coming from non-data plans we're very content. We've moved my family members to Boost to and they haven't had any complaints. We love the fact that there's no suprise fees, and the bill is constant. Recharging in person with cash also helps avoid issues when paying with a credit card (as other bad reviews state). Its a small inconvenience for that safety.

Mark 5/2/12 9:04PM
i just called boost customer service because my browser was not working and this very nice and helpful agent named Ryan assisted me. if u have never worked at a call center its so easy to make judgment and complain. but if you treat the person on the other line like you would like to be treated im sure your experience will be positive. and if not there are many other carriers.... -bbprincesa

bbprincesa 4/17/12 11:25AM
I've only had to talk to customer service once before. Couldn't understand the person. He put with someone else and I was helped immediately. There needs to be a line for English people to tlk to and Spanish for another line. Other than that I'm satisfied.

Anonymous 3/23/12 2:47PM
I ussed this info today- only had my phone 2 days and suddenly "no service" Tried the regular #'s never able to get a live person- I tried the steps listed here and got a live person, albeit, outside of the U.S. but she was friendly, I could understand her and she took care of me and got me up an running....apparently one of the Grandkids had put my phone in 'Airplane mode"- and that's all it was ...crazy, but truly thankful I found this info .

Anonymous 3/13/12 6:06PM

Submit your comment >>
Second: if your payment due date changes... at boost mobile system.. if your adding money on your account and your service is currently interrupted. you payment due date will moved a day early.. so my bill is due on the 14th but my account has been interrupted though i still have until midnight.. and i added money on my account and the same day , my payment due date will become every 13th of the month.. i don't know why the one who made the system did that.. but it design that way...When you are going to get you five dollars discount because you have completed six on time payment.. you need to pay your bill on the month that you're going to get your lower plan A DAY EARLY.. so if your payment due is the 14th and on that day your plan will go down to 45 from 50 due to shrikage ... your need to add money on the 13th.. why again.. because on they day that you're going to get your discount... they system is updating so better for you to ready your money at least a day before your payment is due.. that is only when you're going to get your shrikage down... because the system is updating.. and then the ff month you can now pay your bill anytime you want! just remmeber that.. for everytime you're going to get five dolars discount you need to add money on that month only.. WHEN YOU GUYZ GOT UPSET.. I'M JUST SO PISSED OFF I HOPE YOU THINK OF THE PERSON YOU'RE TALKING WITH.. IT'S NOT THEIR FAULT.. IT'S THE SYSTEM WERE HERE TO EXPLAIN WHAT'S GOING ON NOW TO BE YOUR ENEMY.. BUT I DO KNOW THAT SOMETIMES WE'RE GETTING RUDE BECAUSE YOU GUYZ ARE BEING RUDE TOO... AND WON'T TAKE TIME FOR US TO JUST YOU KNOW EXPLAIN....WHAT YOU WANT IS WHAT YOU WANT.. BUT IT REALLY PAYS OFF IF YOU TAKE TIME TO SEE THE ROOT CAUSE OF THE ISSUE SO YOU CAN PREVENT THE ISSUE FROM HAPPENING AGAIN...
charlie 4/12/12 2:13AM
YOU GUYS JUST DON'T KNOW WHAT YOU'RE SAYING BECAUSE YOU ARE NOT THE ONE WHO WORKS WITH THE SYSTEM.. SO WHAT YOU KNOW IS ONLY FIVE PERCENT!

FIRST FOR THE IVR OR AUTOMATED SYSTEM....

CAN'T YOU UNDERSTAND WHY IT'S SO HARD TO GET A LIVE REP? BECAUSE EVERYTHING YOU CAN DO WITH A LIVE REP YOU CAN DO IT ON THE AUTOMATED SYSTEM.. THINK OF THIS... YOU KNOW WHY AT&T AND SPRINT AND BOOST AND OTHER CARRIER HAVE FILIPINO REP? BECAUSE THEY WANT TO LOWER THEIR LABOR COST! AND RIGHT ! THEY TEACHING YOU NOW TO DO IT YOUR SELF THAT BEING ASSISTED WITH A LIVE REP TO SAVE MONEY.. WHY IS THAT? BECAUSE BOOST TRIES TO LOWER IT RATES.. IT WANTS TO BE THE MOST AFFORDABLE PLAN EVER IN THE MARKET.. HOW MUCH IN UNLIMITED EVERYTHING WITH OTHER COMPANY? AT BOOST WITH 35 DOLLARS YOU CAN HAVE UNLIMITED EVERYTHING.. WITH OTHERS THAT'S NOT INCLUDE THE DATA.. IF IT'S INCLUDES UNLIMITED EMAIL AND STUFF.. YOU HAVE THIS "CONSUMABLE" STUFF YOU WANT TO THINK ABOUT ALL THE TIME TO PREVENT YOU FROM PAYING EXTRA OR GOING OVER YOU LIMITS.. NOW YOU KNOW? THEY DON'T WANT YOU TO TALK TO US.. JUST LIKE THE WAY GOVERNMENT TEACHES PEOPLE HOW TO BUY AND SPEND MORE FOR THE MONEY TO CIRCULATE ON THE ECONOMY BOOST AND OTHER INSTITUTIONS ARE NOT TEACHING YOU TO DO IT YOUR SELF IN THE AUTOMATED THING BECAUSE THEY WANT TO LOWER THEIR LABOR COST MAKING THEM BE ABLE TO LOWER THEIR PLANS.. PEOPLE WHO ARE NOT JUST SEEING THESE REALITY ARE JUST SO FAAACKING IDIOT... HAHAHHAA..

AND OHH YEAH.. WE DON'T HAVE GOOD ENGLISH SKILLS BUT WE CAN SPEAK YOUR LANGUAGE.. AND WE UNDERSTAND YOU GUYS.. YOU GUYS ARE JUST RACIST.. NOT ALL... TO THINK THAT IT'S NOT ABOUT BEING AN AMERICAN.. IT'S ABOUT BEING A HUMAN BEING... YOU WANT TO BE TREATED THE WAY YOU WOULD TREAT OTHERS.. THE GOLDEN RULE APPLIES NOT ONLY WHEN YOUR TALKING TO YOUR FELLOW AMERICAN BUT TO ANY PEOPLE OF NATIONALITY..
charlie 4/12/12 2:00AM
IF U WANT TO SPEAK TO A LIVE PERSON JUST IN ONE OF THOSE OPTIONS THAT THEY GIVE YOU AND WAIT A SEC AFTER ITS DONE GIVING THE OPTION...IT WILL ASK YOU HOLD ON WHILE WE GET U A REP..IF THAT DOSENT WORK CALL AGAIN AND SELECT AN OPTION AND PRESS 0 ...IVE BEEN WITH BOOST FOR 7 YRS AND IVE HAD ISSUES FROM TIME TO TIME BUT ITS BEEN GOOD ABOUT THE REPS SOME ARE SO DUMB THAT ILL ASK THE QUESTION AND END UP ANSWERING IT MYSELF LOL IVE ACTUALLY BEEN HUNG UP ON AND TREATED WITH SARCASM I JUST TREAT THEM THE SAME
Anonymous 1/27/12 5:56PM
Hi, I work for a Headquarter Department in the US with Virgin Mobile. Basically we help the agents from other country's likes Philippines if they are having any issues. Lately we have been getting quite of complaints. I really apologize for all the inconvenience. Im just a worker, but i can imagine what most of you guys are going though because i do work with them every day. Best thing to do is get ahold of the higher departments.. send letters and get the issue fixed. I dont know how much i can Help, but i know the Customers can do way more than the employees.
ghost caller 3/10/11 8:16PM
i used to work for boost, and let me tell you that boost contracted a company called ACS, AFFILIATED COMPUTER SERVICES, to do the customer part, now the agents are from philipines,mexico, and dominica republic, people that have no idea what the phones looks like or how the service is. also the company has lots of tricks to steal money from customer without them knowing, and is money that is no te reported to IRS, so questions send them to my email.. teloponcho131@hotmail.com, and i will give tips of how to beat boost policy, anf also how to get credit, do not waste your time,, cal to customer care and tell them that your phone is not working and that you wan to leave the company and they will give u $ 10 just to stay,, and if u keep on calling u can get more money,,,

teloponcho131 1/29/11 11:35AM
As an ex-customer/technical support agent and a current customer, I can definitely understand all the negative comments. I was with Boost for 3 years and up until about 6
months ago we prided ourselves on a positive customer experience.

This what has happened recently:

1) Corporate Executives decided to put profit margins ahead of good customer service.

2) To save (make) more money, they outsourced customer/technical services to offshore locations for cheap workers.

3) They made it very difficult to actually connect to a live customer service agent because they know that when you do connect, it will be with someone with inferior communication skills due to the fact that they are in locations where English is not the primary language.

So, the bottom line is the Corporate Executives'profit margin line.

Unfortunately, with new competition (AT&T's Clear Talk - prepaid plans), that bottom line will eventually plummet.
It used to be better 9/5/10 1:43PM
well im boost CSR representative and i feel weird reading your comments, i mean i know theres alot of stupid people on the call center i work. the problem is that our platform doesnt support the amount of customers that are on boost right now, i mean i do like 25 activations per day
mike 10/19/09 10:18AM