Boost Mobile Customer Service

Had a terrible experience

As a new customer, not having my phone for 30 days.. I had more problems and bad customer service.. when I switched to boost they said I could bring my phone which is Samsung s20 5G. But they gave me a A15 5G.. the screen freezes, internet drop, and screen shakes.. I'm in Fla, and I told to take it back to TN.. And I was asked did I get the insurance. Why should I get insurance and the phone was only good for 3 days.. so boost mobile got to be the worst

I would like to know if boost Mobile is going to bring back the payment plan for buying new phones! I have bought all of my boost phones at boost! I really do need a new phone and I can't out right buy it. Affirm will not help me. Can u please help me with a payment plan. I have been a customer since 2011. I am disabled and get a monthly income. So please help me out! Thank you and have a blessed day!

I thought I was the only one that struggled with Boost. I was going from Trac to Boost and I had every problem imaginable! Reached out to Trac and they unlocked it, they had me go to AT & T to have it unlocked, which they did not have it locked because I did not have that phone on AT &T. Finally they said it was good. Low and behold, it didn't so he said I could leave with my own phone useable or buy a new phone. Since I have to use it for work, I had no choice. Thought I would buy the iPhone 11 for 49.95 but he said no because I wasn't a first time customer so $582 later, I left with a new phone and my old one BUT only contacts and pictures were transferred. Nothing else. I was a first time customer because I got the welcome for the first time sent to my old phone and went right there to finish up transaction. OH, and that's when he said he could finish it and thus the new phone!!! Went to the Apple store and she restored the iPhone 11 with factory settings (took an hour) and then she transferred EVERYTHING to the new phone in 20 Minutes, EVERYTHING!!!! I believe I was discriminated because I was older (over 60) and admitted I needed assistance and was taken for over 500 BUCKS!!! The lady at apple didn't see any issues with my old phone. I believe he went in and switched toogles to block things and makes commission on a new sale of a phone as he told me he was not commission on the service but I can bet they get commission on product sales. As the Apple rep showed me, I could have transferred my old phone to the new one just following prompts and this guy was saying it was an issue. I think my phone purchase should be refunded to the new customer price at the very least. OH, I had been working with them on this since Dec. 31st, 2023!!!!

I went to your store at the location 10119 New Hampshire ave Silver spring Md 20903
I was greeted by a young woman and I told her I went to the website and your company
website states my phone was supported for service to the Boost network. I went into
my bag and gave her the phone it was off she asked me if I had a charger, I told her
to turn it was fully charged, I had planed on purchasing a spare from the store if they
had them in stock. She turned on the phone and told me it was old a not 5G supported,
I told her I was not concerned with that and the website stated they supprted my model,
She said to me why did I get the service from the website, in a rude manner she was plucking
my phone screen and I asked her not to do that! She suggested that I purchase a 5G phone,
I told her please donn't spend my money and give me the service I asked for! She said If
I wasn't satisfied with her service go the internet and get it!

I decided to transfer my sons cell phone service from Metro to boost mobile it was the WORST decision I have EVER made and I am hoping someone can help me to make this right. I transferred to get the iphone 11 for $100. I went to woodbury NJ store, when the guy transferred it he did something wrong and it was not receiving ANY calls texts nor could he make any,instead of fixing the issue the guy told me "well im closing so theres nothing I can do" so my son was left with out a phone that night and the next day i tried getting the problem fixed they said it could take til the 13th of January well my son could NOT go that long with out a phone so i made the decision to close the account and start a new one, so i returned the phone and opened a new account because that was the ONLY CHOICE I HAD because again he could not be with out a phone so because of that i DID NOT get the transfer deal because your associate messed up and had to pay $250 something dollars INSTEAD of the $100, When i returned the phone i asked the associate "the 856-212-4034 account is closed correct?" the guy like all associates assured me it was and i had NOTHING to worry about. so i opened a new line with a iphone 11. so i pay his first months bill, second month comes and i pay it with two payments $40 on the 21st of january and $28 on the 27th of january and his phone is shut off due to non payment i called customer service AND went to the store saying i paid my bill showed that it was taken out of my account once I REALIZED IT WENT TOAWRDS THE OLD BILL i was told to call customer service, i did and they of course did NOT help at all they basically told me they could not transfer the payment and I had to dispute it with my account so I did just that. ON TOP of making ANOTHER $68 PAYMENT on top of the one i had already made because of once again lack of knowledge on ur associates pa rt, needless to say my bank denied my dispute. there is NO PHONENO CALLS MADE OR RECIEVED IT CLEARLY HAS NEVER BEEN USED AND IM SUPPOSE TO JUST PAY A BILL FOR SERVICES I HAVE NEVER RECIEVED ? ON TOP OF ALREADY LOOSING $150 BECAUSE OF THE TRANSFER MISTAKE YOUR ASSOCIATE HAS MADE. NOT ONE ASSOCIATE HAS TRIED TO HELP OR MAKE YOUR COMPANIES MISTAKES RIGHT. I REALLY HOPE YOU COME UP WITH A RESOLUTION AND CAN GET ME ALL OF MY HARD EARNED MONEY BACK. EVERYTIME your associates have made a mistake i was basically told oh well theres nothing we can do your pretty much screwed! that is absolutely unacceptable I have spent countless amount of hours and tears trying to get all these mistakes resolved and NOT once where they. all together that is $218 that your company has taken out of my pocket because of their mistakes. I have NEVER dealt with a company that just does NOT care about their customers at all. I am a single mother of 2 boys so that 218 really hurt my financial situation. I really hope I hear back with nothing but a resolution to me getting my money back.

I was forced to purchase 2 gigs of data for $10 today because boost refuses to restart my unlimited plan until my "service date". I didn't watch any videos and I was at work all day but somehow all two gigs is magically used up tonight! I ran out of data last week and I have purchased two gigs at a time because that is the most they will allow you to purchase at a time seven times! Boost has robbed me blind because I have not had the time to deal with purchasing a new phone and plan. I am 57 years old and I have never been so disgusted and damn near violently angry with a lousy business before. Hate is a strong word and I'm ashamed to admit that I feel it but these mfers have stirred my soul! Dear god, please hurt them bad. Amen

so I'm seeing I'm not the only one this has happened to. I purchased 2 iphones as an upgrade online on 12/10/24 because at the store they told me I didn't qualify for an upgrade and the phone would be over 600 a piece, so i went online where it was 199.99 bought 2 of them, They were sent to someone else's address someone in a totally diff state than the address in ny account. I called them they told me they would return to sender instead of sending phone to the correct address. After the 10th call they said once they received the phones it would take 3-4 weeks to get refunded. We'll the ware house recieved the phones on 12/18/24 I recieved one refund 2 days later. I call back and say where the other refund, each person says only one had been applied. So I called back asked for supervisor was hung up on. Called back and dude said I have to wait....still not understanding why when one was already processed. Then I asked did it show I have an upgrade he said no...But mind u I just purchased a phone on an upgrade that I never received so I still should have a phone at a discounted price he told me only for the holidays will I recieved an upgrade...Told him I am leaving this company I been with Boost for over 3 years now, The stores suck, customer service reps sucks, every since they merged or whatever the company sucks, So Long, I will go to Metro and get the iPhone for 99.99. Even better than the 215.99 u tried to charge me.

I have been approves for ACP. I had worked with the manager at the only Boost Mobile store in my rural town. We worked for 2 hours trying to get me enrolled or entered into Boost Mobile system. Apparently, only someone certified to add a client approved with the ACP. Well, he has not responded to my texts-which is how we communicate- as he travels to Topeka and last I heard, Nashville covering for another employee. The manager told me there is no regional manager and I am at a loss. He was very nice when trying to assist me, but now I am getting frustrated because I want to get it done by the deadline January 26th. Please is there anyone else who can help me? I am in Manhattan KS.

2 days to order phone,talked to one person, changed my plan. Still can't order phone. Thank you for making it easier to switch carriers after 15-17 years

Hi Boost Mobile,

I hope this message finds you well. I'm reaching out to express my frustration and disappointment with the recent experience I had at one of your Boost locations.

When purchasing and activating a SIM card for my phone, I was informed by the Boost representative that I would receive 2 free months of mobile service. However, to my surprise, I received a bill the following month stating that I have a payment due.

I discussed this issue with a representative at Boost, and unfortunately, I was told that there was no such offer. I had a witness with me during the transaction who can verify that I was indeed told about the 2 free months of service.

Additionally, I paid $35 for activation. If I had been correctly informed, I could have purchased the SIM card at Walmart and activated the service myself without the need for a middle man. This, in my opinion, is a form of false advertising.

Furthermore, I called Boost to add the ACP to my account, but for some reason, it was canceled the day before the payment I was supposed to get free was canceled. This has added to my frustration and confusion.

I am reaching out to bring these issues to your attention and request a prompt resolution. If this matter is not addressed satisfactorily, I may have no other alternative but to cancel my service after the payment due date.

I appreciate your prompt attention to this matter and look forward to a quick resolution.

A bunch of freaking IDIOTS!!!! Y the hell do 8 need a new code
I swear, after over ten years, I will switch my service. I do what u FN clowns say and I still can't get into my account. If U PEOPLE, NOT ME, U PEOPLE DONT FIX THIS I WILL LEAVE SCREWY BOOST GHETTO MOBILE FOR GOOD!!!!!!(

Not sure how Boost is able to get away with the poor customer service. They don't do anything you need them to do. Then expects you to pay. I refuse. If I can file a lawsuit I will.

Worst connection will lose your job aportunity no connection service worst company ever

For the months of August and September of 2023,my data was not refurbished my bil was paid for both months now we in October 2023,same thing I have spoken to more than 5, different boost reps,to no avail I been in contact with boost mobile for 3, years boost has violated this contract by not rolling over my data for past 3,months I refuse to pay a bil where services are not being rendered. I have no choice but to file lawsuit and get another carrier I also plan on going on Facebook concerning truth of this matter it's not slander this is actually happening now.

Hate Boost Mobile. Do Not Ever Join!!!!!!! Ever!!! If You Do, You Will Understand This!!!

Posted by Doesn't matter
10/1/23 5:53PM
Idiots. I have been a Boost Mobile customer for over 10 years and have been denied information by the people at the joke of customer service. It's just humans who I can't understand their words, and they don't understand me. F--K BOOST MOBILE.!! WORTHLESS, THIEVES!!!!!!!!!!

Trash. Trash. Trash. Trash. Customer service outsourcing to people who cannot form a competent sentence of English. Used to be a decent service, can't even use data I paid for the day of, or restart plans.. when they'd obviously be making more money than the overpriced data packs nobody even wants to buy. Screw Virgin mobile for ever selling us out to this trash company. Shame on all of you, dish network, and every fraud ceo that has to do with this poor excuse of a "mobile provider". Hope they poop their beds.

This company so trash you can't even properly leave a review. I'm so over boost mobile and all of their employees. Everyone is so rude and nonchalant. I paid my bill on 9/11 and woke up the next day with suspended service. Today is 9/14 and still I have no service. They told me they had to create a ticket and I had to wait on the back office. I have never ever heard of anything like this. They gave me a $10 credit but $10 is not even close enough of a compensation for this. I travel for work and my phone plays a major part in my role. This is a major inconvenience for me and the fact that no one cares is horrible. This will definitely be my last month dealing with these people. I have been having issues with these people for the last couple months, but this issue here is by far the worse. Y'all have lost a great customer.

Worst customer service dept I've ever dealt with. Watch out for the small print (will not refund any payments, even though they are for prepaid services that haven't even started). I tried moving my phone to T-Mobile, again, watch out for the small print. Their policy states they can't unlock a phone until 12mos of service with them. This is a new phone, connected only 5 days with Boost until I decided I had enough. Today they tell me I basically wasted $110 on a phone that's useless. RUN THE OTHER WAY! And this is coming from a 10+ year customer.

I would give zero stars but then I wouldn't be able to leave this review. Worst customer service ever. Was with boost for 7yrs and they went down hill. Horror show started when my son's phone was stolen and had his number suspended. We buy a brand new phone and they NEVER reactivated his number!!! Still charged me for it!!! Talked to 15 different people in a span of a month trying to resolve this issue and they all lied, gave me the run around, refused to let me speak to a manager the list goes on. I switched to tmobile and I pay more but would rather pay more with great service!!!! Should have never stayed as long as I did. If you're considering boost don't do it. They don't care about their customers and it was proven time and time again. Wasted hours upon hours of my life and still charged me for a line I was unable to use due to them! They should be ashamed!

This company sucks.... When I signed up with boost mobile I got the golden ticket which gave me ten dollars off my bill every month if I didn't change my plan. Well here it is 6 years and boost updated and I no longer get my ten dollars off my bill.. well I think boost messed up I have not changed my plan and I should still have ten dollars off the bill. I have to call every month and half to go threw the act of congress to get my credit... just give me back my credit..

Boost one app is a joke

Liars, scams, incompetents. If your due date is the 18th each month they shut you off a day before. If you have proof with txt's from Boost and receipts showing you are due on the 18th, they will tell you that they cannot fix the system. Never, ever a manager or supervisor to talk to. Constant stress and inconvenience. Boost is fired!!

I pay for extra data pack charged my debit card 5 times and never received data called customer service 4 times worthless!!!!!

Your service is pitiful,disappointing, unsatisfying.on 3/3/2023 I brought a reboot card to pay my bill but couldn't.because service was down.your automated system said service will not be interrupted ha,ha well on 3/4/2023 you turned off my phone even your retail store want help with payment.now it's 3/7/2023 still no service,I been with boost over 20 years I'm very angry about your service I will never recommend you to nobody else never after this month I'm thru with boost you are pitiful.

My stepson recently opened a new account with Boost Mobile in the Angier, NC store. I went with him to provide support as needed. He was transferring his phone number to Boost from another wireless company. It was a very simple process, except when the other wireless company didn't recognize its own account number. The Boost agent, Cristina, did not give up, even after multiple tries. On her last attempt, she tried something different, but not intuitive to the average person and was successful in getting him setup with Boost, such that my support was not needed. Cristina was both professional and personable, and left us both with a very positive feeling about Boost.

Just wanted to thank Tim at the Bethel Rd store in Columbus. He was so helpful & took care of our phone problem easily. Great customer service rep. Give him a raise for helpfulness.

Had excellent diagnostic service at the Marlowe / Falling Water WV store. Bradley was rep. Thanks

Please get the prone tv app off my phone. I have forced blocked it multiple times each day. I have said zero notifications every day 5 to 5 times. They won't stop harassing me. I want nothing to do with them period.

I am ahmed. I call boost mobile for one hour. But they did not pick my call. Then i go for a chat.there i get the lady. JAZMIN . Shes very good. She helped me very much. She just need promotion. Promote her. She deserved it. The way she treated with me. She should be the manager. JUST PROMOTED JAZMIN YOU DESERVED IT

Charlie at boost in valley mall me wonderful customer service.He was calm,patient and understanding. I really appreciated that he made me feel valued as a customer. You guys need to find more, Charlie's for your company's setvice.

Yes I would like to give jasmine 100 stars cause she was awesome she was very polite she had all the answers for my questions and she made me feel better about buying a new phone she was just great I love the energy she haves and she was just so helpful. her name is jasmine thank you for being such a great person jasmine

North Verity, Middletown,Ohio's Boost Mobile store are CONSISTENTLY AWESOME! ECSPECIALLY, SANDRA & ANTHONY!! I always go to that store ONLY for any issues that do come up with our family plan. Anthony & Sandra are very PATIENT, KNOWLEDGABLE, KIND, & most of ALWAYS have a smile on their face all while providing accurate customer service! Thank u boost for finally hiring 2 people that actually care about their clientele. Sandra & Anthony, my family truly appreciates your dedication & hard work!!!! Keep up the GOOD WORK!!!
SINCERELY,
LOYAL CUSTOMERS
BRAD & AMANDA COLLINS

great customer services. Brian was very respectful and patient with me. go boost
mobile (:

I just got a phone to Boost Mobile in Long Beach I am very satisfied great customer service I love the phone I love the monthly plan I dropped Metro PCS bunch of scumbags. I strongly advise to go with Boost

Why I can't pay a friend/family member phone plan thru my account? Seems impossible now. The old Boost mobile main menu had that service.

My sharp aquos boost Mobile phone won't let me send picture messages and says messaging stopped. Or there's an error. PLEASE FIX IT.

Worst phone service ever, New phone, internet doesn't work, without wifi, MMS doesn't work at all. After speaking to 3 unknowledgeable customer service reps for 1 week.....and technical support as well still lack these services.

I was happy with boost service before but not anymore due to all changes just recently made about $ 3.00 additional fee if you dont commit giving your automatic monthly payment with your checking account, for me this is a wrong move from boost , not a lot of people have checking account or credit card. Your changing your advertisement with contract by adding $3.00 fee without automatic monthly payment WITH CARD...what happen to NO CONTRACT, NO OBLIGATION AND ETC.... I paid $ 55.00 for unlimited data but its the same service with $35.00. I like boost mobile so please try to improve in a better way not to do any reason for customer to go somewhere else. Thanks in advance.....

Customer,
Imperial Beach, California

Awesome customer service from Cynthia in Thousand Oaks location. Thanks a million.

I called about an issue with my phone on 11/30/2014 at 1015am CST. Didn't remember the name of the representative but she was excellent and resolved my problem quickly and in a friendly manner. Very good.Nice job!

'the Representatives Where Very Kind And Patient There Was No Rush To Get To The Next Customer Or Whatever..they Answer My Questions Even If I Ask Three Times Etc; Cause I Wanted To Make Sure I Understood The Representative To Eliminate Errors On Comnication As To What I Needed; My Purchase;cost And About My Monthy Service Plan..they Where Honest..help Me By Making Segestions According To What I Needed. I Love My Boost Mobil Service And Comany..however; Only One Thing It Would Be Really Nice That There Was A Direct Number To Customer Service And If It's The Wrong Dept For Customers Needs They Can Transfer Customer To The Right Dept. I Really Had A Very Nice Experience Thank You Boost Mobile And Represenatives..

Got thru today to tech support with minimal 4 minutes wait time. Jeffrey was helpful in pointing out the google app for find my phone. Only problem was the right name of the app is Android device Manager".

I'm a new customer ands just wanted you to know your customer rep Ana at the 3115 S Garnett Rd Store in Tulsa, OK is an asset to your company. She was professional, informed and courteous. She made my Boost Mobile experience so wonderful I'm sharing it with all my friends! Oh, and for the record I've never met her before walking into your store. She's a keeper.

I switched from AT&T to Boost. The service is much better and cheaper at my country home. Customer service has been fantastic. I got my phone from the retailer on Horner Bvld. in Sanford NC. The manager in this shop went beyond his duty to help me. We need more people like him. Just can't say enough about the customer service from all at thin retailer. Thank you all

THANK YOU!! It was so nice to FINALLY get through to a live person! But when I did this, after waiting and pressing 0, I was prompted to enter my pin. Then a live rep came on the line and answered my question with no hassles!!

Just wanted to say thanks for the excellent customer service I had last night from one of your reps named MAX. She was very helpful and friendly. Nice to get someone so helpful. Would definitely recommend Boost to others.

thanku tech for fixing my phone i am so grateful....although idonnot appreciate the 1 customer care rep fpr hanging up on me after he tried to tell me he had to delete everything in my phone with out contacting tech support...i almost died after my father spent 2 hrs putting music on my phone for me....and all my pictures and what not that r not saved to my memory card...again thanku

My name is DR. Dominic A A Nyaaba. I had a problem with my monthly bill. When I contacted customer service, Christina did an excellent job. As an academic, teacher, theologian and a professor, I rated her an A+.

Im a boost mobile authorized retailer and i still get hung up on. Ao i do feel your pain everyone. Im the only one that seems to have this problem at my store. Wish these stupid ass foreigners would leave the us call center jobs in the usa alone. Really im not even a customer just a retailer and i hate calling customer service on boost mobile.

Second: if your payment due date changes... at boost mobile system.. if your adding money on your account and your service is currently interrupted. you payment due date will moved a day early.. so my bill is due on the 14th but my account has been interrupted though i still have until midnight.. and i added money on my account and the same day , my payment due date will become every 13th of the month.. i don't know why the one who made the system did that.. but it design that way...When you are going to get you five dollars discount because you have completed six on time payment.. you need to pay your bill on the month that you're going to get your lower plan A DAY EARLY.. so if your payment due is the 14th and on that day your plan will go down to 45 from 50 due to shrikage ... your need to add money on the 13th.. why again.. because on they day that you're going to get your discount... they system is updating so better for you to ready your money at least a day before your payment is due.. that is only when you're going to get your shrikage down... because the system is updating.. and then the ff month you can now pay your bill anytime you want! just remmeber that.. for everytime you're going to get five dolars discount you need to add money on that month only.. WHEN YOU GUYZ GOT UPSET.. I'M JUST SO PISSED OFF I HOPE YOU THINK OF THE PERSON YOU'RE TALKING WITH.. IT'S NOT THEIR FAULT.. IT'S THE SYSTEM WERE HERE TO EXPLAIN WHAT'S GOING ON NOW TO BE YOUR ENEMY.. BUT I DO KNOW THAT SOMETIMES WE'RE GETTING RUDE BECAUSE YOU GUYZ ARE BEING RUDE TOO... AND WON'T TAKE TIME FOR US TO JUST YOU KNOW EXPLAIN....WHAT YOU WANT IS WHAT YOU WANT.. BUT IT REALLY PAYS OFF IF YOU TAKE TIME TO SEE THE ROOT CAUSE OF THE ISSUE SO YOU CAN PREVENT THE ISSUE FROM HAPPENING AGAIN...

YOU GUYS JUST DON'T KNOW WHAT YOU'RE SAYING BECAUSE YOU ARE NOT THE ONE WHO WORKS WITH THE SYSTEM.. SO WHAT YOU KNOW IS ONLY FIVE PERCENT!

FIRST FOR THE IVR OR AUTOMATED SYSTEM....

CAN'T YOU UNDERSTAND WHY IT'S SO HARD TO GET A LIVE REP? BECAUSE EVERYTHING YOU CAN DO WITH A LIVE REP YOU CAN DO IT ON THE AUTOMATED SYSTEM.. THINK OF THIS... YOU KNOW WHY AT&T AND SPRINT AND BOOST AND OTHER CARRIER HAVE FILIPINO REP? BECAUSE THEY WANT TO LOWER THEIR LABOR COST! AND RIGHT ! THEY TEACHING YOU NOW TO DO IT YOUR SELF THAT BEING ASSISTED WITH A LIVE REP TO SAVE MONEY.. WHY IS THAT? BECAUSE BOOST TRIES TO LOWER IT RATES.. IT WANTS TO BE THE MOST AFFORDABLE PLAN EVER IN THE MARKET.. HOW MUCH IN UNLIMITED EVERYTHING WITH OTHER COMPANY? AT BOOST WITH 35 DOLLARS YOU CAN HAVE UNLIMITED EVERYTHING.. WITH OTHERS THAT'S NOT INCLUDE THE DATA.. IF IT'S INCLUDES UNLIMITED EMAIL AND STUFF.. YOU HAVE THIS "CONSUMABLE" STUFF YOU WANT TO THINK ABOUT ALL THE TIME TO PREVENT YOU FROM PAYING EXTRA OR GOING OVER YOU LIMITS.. NOW YOU KNOW? THEY DON'T WANT YOU TO TALK TO US.. JUST LIKE THE WAY GOVERNMENT TEACHES PEOPLE HOW TO BUY AND SPEND MORE FOR THE MONEY TO CIRCULATE ON THE ECONOMY BOOST AND OTHER INSTITUTIONS ARE NOT TEACHING YOU TO DO IT YOUR SELF IN THE AUTOMATED THING BECAUSE THEY WANT TO LOWER THEIR LABOR COST MAKING THEM BE ABLE TO LOWER THEIR PLANS.. PEOPLE WHO ARE NOT JUST SEEING THESE REALITY ARE JUST SO FAAACKING IDIOT... HAHAHHAA..

AND OHH YEAH.. WE DON'T HAVE GOOD ENGLISH SKILLS BUT WE CAN SPEAK YOUR LANGUAGE.. AND WE UNDERSTAND YOU GUYS.. YOU GUYS ARE JUST RACIST.. NOT ALL... TO THINK THAT IT'S NOT ABOUT BEING AN AMERICAN.. IT'S ABOUT BEING A HUMAN BEING... YOU WANT TO BE TREATED THE WAY YOU WOULD TREAT OTHERS.. THE GOLDEN RULE APPLIES NOT ONLY WHEN YOUR TALKING TO YOUR FELLOW AMERICAN BUT TO ANY PEOPLE OF NATIONALITY..

IF U WANT TO SPEAK TO A LIVE PERSON JUST IN ONE OF THOSE OPTIONS THAT THEY GIVE YOU AND WAIT A SEC AFTER ITS DONE GIVING THE OPTION...IT WILL ASK YOU HOLD ON WHILE WE GET U A REP..IF THAT DOSENT WORK CALL AGAIN AND SELECT AN OPTION AND PRESS 0 ...IVE BEEN WITH BOOST FOR 7 YRS AND IVE HAD ISSUES FROM TIME TO TIME BUT ITS BEEN GOOD ABOUT THE REPS SOME ARE SO DUMB THAT ILL ASK THE QUESTION AND END UP ANSWERING IT MYSELF LOL IVE ACTUALLY BEEN HUNG UP ON AND TREATED WITH SARCASM I JUST TREAT THEM THE SAME

Hi, I work for a Headquarter Department in the US with Virgin Mobile. Basically we help the agents from other country's likes Philippines if they are having any issues. Lately we have been getting quite of complaints. I really apologize for all the inconvenience. Im just a worker, but i can imagine what most of you guys are going though because i do work with them every day. Best thing to do is get ahold of the higher departments.. send letters and get the issue fixed. I dont know how much i can Help, but i know the Customers can do way more than the employees.

i used to work for boost, and let me tell you that boost contracted a company called ACS, AFFILIATED COMPUTER SERVICES, to do the customer part, now the agents are from philipines,mexico, and dominica republic, people that have no idea what the phones looks like or how the service is. also the company has lots of tricks to steal money from customer without them knowing, and is money that is no te reported to IRS, so questions send them to my email.. [email protected], and i will give tips of how to beat boost policy, anf also how to get credit, do not waste your time,, cal to customer care and tell them that your phone is not working and that you wan to leave the company and they will give u $ 10 just to stay,, and if u keep on calling u can get more money,,,

As an ex-customer/technical support agent and a current customer, I can definitely understand all the negative comments. I was with Boost for 3 years and up until about 6
months ago we prided ourselves on a positive customer experience.

This what has happened recently:

1) Corporate Executives decided to put profit margins ahead of good customer service.

2) To save (make) more money, they outsourced customer/technical services to offshore locations for cheap workers.

3) They made it very difficult to actually connect to a live customer service agent because they know that when you do connect, it will be with someone with inferior communication skills due to the fact that they are in locations where English is not the primary language.

So, the bottom line is the Corporate Executives'profit margin line.

Unfortunately, with new competition (AT&T's Clear Talk - prepaid plans), that bottom line will eventually plummet.

well im boost CSR representative and i feel weird reading your comments, i mean i know theres alot of stupid people on the call center i work. the problem is that our platform doesnt support the amount of customers that are on boost right now, i mean i do like 25 activations per day