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Boost Mobile

Customer Service Ratings and Comments

Boost Mobile is ranked #144 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.80 out of a possible 200. This score rates Boost Mobile customer service and customer support as Disappointing.

NEGATIVE Comments

181 Negative Comments out of 202 Total Comments is 89.60%.

POSITIVE Comments

21 Positive Comments out of 202 Total Comments is 10.40%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • @marknsadie: you don't know S*** !!! If you really were a customer service rep you'd know how it feels to deal with clueless people that only know how to yell at the person trying to solve their issue... Sounds familiar????

    GPStoFINDurBRAIN 9/1/10 8:16PM

  • If this sorry company doesn't get their #@^% together & start maintaining their text service & put some actual live operators in customer service, then I am dropping them like yesterday's woes.

    Anonymous 9/1/10 1:54PM

  • I hate customer service i work in customer service and i would never be like that with people they dont even know what they are doing i never had a company that would just put you on hold and then hang up on you i just HATE calling customer service they SUCK!!!!!!!!!!

    marknsadie 8/31/10 6:21AM

  • NO HUMAN BEING TO TALK TO, MACHINES WILL NOT DO

    Anonymous 8/29/10 12:17PM

  • Iam beginning to regret getting boost mobile! The problem that I have with them is if you are calling to make a payment you can get thru very well, but when you call for tech support, everyone that works there has decided they dont want to work so they constantly hang up. now of course they'll say it was a disconnection which i can understand once even twice but tonight alone i called 4 times and EVERY SINGLE TIME, THEY HUNG UP! one lady even answered the phone, told me to hold on, she held the phone cause i could hear her and then she hung up! This is ridiculous! Then the guy from sprint transferred me over to them and of course they put the answering machine on telling me that they are closed. now all that time i was trying to call, they were opened but playing phone tag. so any idiot knows that they they have decided that at a certain time of day they are not helping anyone whether they are open or not, they were ready to go home and didnt care how many times i had to go thru that stupid phone service crap at the beginning of every call to boost mobile. then its not like you can press a button and the man shuts up, ooh no you have to listen to every word until hes finish. they should learn to answer the phones which is what they are getting paid by us to do, and help others with there problems! This is just tooooo childish and stupid! My only wish is that I could speak with their manager or better yet the person who owns boost. thats why i like that she "undercover boss" because they see exactly how their workers treat their customers! then they should write the instruction manual's better cause all i wanted to know was how to get the carosuel back on my incognito but the book dont tell you that. it only tells you how to personalize but it says nothing about how to trouble shoot!

    Quita 8/28/10 9:04PM

  • I had a question that was not addressed in the FAQs or was listed as an option on the 888 menu. No option to get live person on the 888 menu. I tried 0 no luck. I remembered Kim Komando mentioned "live person.com" so I gave it a try. The instructions were right on; called and got my ? answered in 1 min. Thanks live person.com

    For Google Purposes to help others: My question was: will a Nextel Sim Card work with Boost. The answer was NO, you must get a starter kit or a boost sim to make a Nextel radio work with BOOST.

    Anonymous 8/28/10 6:58PM

  • This phone company is ridiculous, I just got it over a month ago and have had many dropped calls and phone interuptions. I had cricket and everyday i regret leaving them, I'm going back to them now that they offer smart phones.

    Anonymous 8/28/10 10:50AM

  • I am a boost mobile customer, of several years, and I haven't been getting service for the three months. When I contacted Cus Svs about this issue it took several weeks before any one contacted me about the problem I was having, only to be redirected as the rep shifted the blame for the problem I was having, when in fact boot mobile tower was down. But Im constantly getting the reminder to pay you bill, but no compensation for the enconvience that I go through. This is my only way of communication, and Im on disability and need my phone in case of emergency and live alone, when I can't get calls in or call out it is frustrating ecspecially when I have paid my bill to be able to have service. This is unexceptable, I am asking as a long time customer for a month of credited service due to my inconvience

    JFERGUSON 8/28/10 10:06AM

  • I see here there are 2 employee comments, one of which sounds like they need a new job! I'm wondering are these the only two that work here? It is about impossible to reach a human! same prompts over and over all leading you no where!

    really? 8/27/10 6:07PM

  • I went to add money online to my Boost phone using my debit card. I got a message saying that the transaction failed, and to check with my bank to resolve the issue. There was money in my checking account, so I thought that maybe I typed in a wrong number on the Boost website. I tried to enter the information several times, and once again this morning. What a big mistake.... I found out that every time that I got the transaction failed message, Boost actually put a hold on that $50 from my checking account. I ended up with $200 on hold, and now my account is overdrawn! Boost told me that the transactions were declined because MY bank would not recognize the security number on the back of my debit card. This card is used all the time to make online purchases, so I know this could not be true. I asked Boost how long this money would be held. The girl I talked to said she didn't know, but the holds would eventually disappear. My bank says that Boost will hold the money 7 days. They are holding my $200 hostage for 7 days! Urg!!!

    This is not my first negative experience with Boost. I have been on the hamster wheel with them before trying to work out an issue, that turned into another issue, that turned into another issue, etc., that took about 7 hours on my landline to fix the issue.

    Until they can get their act together, I recommend you stay away from Boost Mobile.

    belinda123 8/24/10 7:48AM

  • The big problem I have with boost is the customer service it is so crazy how your call keeps getting disconnected when the representative can not help you. I hardly have any trouble with the service its self but customer service SUCKS!!!!!

    Teebaby 8/24/10 6:03AM

  • I just bought my first appartment and have to sacrifice my boost phone for the month but i set up an automated payment from my bank. I have been trying to call the customer care service but i keep getting hung up on. All i want is for them not to take the 50 dollars from my bank account this month so i wont go into the negatives with my bank.

    hthlydaniels 8/22/10 3:31PM

  • Boost Mobile tele operating recording is horrible. You call and start pressing numbers to reach an operator and it takes 50 trys if your lucky. Now I am trying to view all my text and call records but they only post up outgoing calls. I think that is bulls**t. I pay my bill on time, why is it that they can collect but can't fix any of their services. Its just another big company getting their fat checks and not caring. Aren't they connected with Sprint? If they are then we really should be getting better customer care.

    B 8/22/10 2:04PM

  • Boost Mobile SUCKS!

    It took me over 45 Minutes to finally get a live person on the phone, because their crappy automated system is set up to KEEP YOU FROM talking to a live person. They are simply trying to be cheap so they don't have to hire so many customer service reps. This is horrible customer service and I will look into going with another carrier soon, because I will rather pay a few bucks extra per month and get good service, better reception, better phones, and way faster internet. I've had Boost for almost a year, but today's experience with trying to get a live person to talk to just did it for me. I'm leaving this crappy carrier and I WILL NOT be going to Sprint, which owns Boost. They should drop the "st" and change their name to BOO, because that's my opinion of them from now on.

    Miserable Boost Customer 8/22/10 12:16PM

  • Your customer service sucks.....don't you have real people there anymore... or are you using machines so you won't have to pay a real person.....this is so sad

    Anonymous 8/21/10 11:47AM

  • Boost Sucks! I used a friends phone to send a picture message, while on my phone with my friend who is on the other end waiting on the picture to arrive in her email.. 14 pictures later she finally gets one! I'm so glad that I had straight talk instead of Boost. Oh and by the way, anybody ever tryed calling Boost? Does it seriously not sound like Donald Duck?! I don't know what is so messed up with their system that you cannot understand it because it does sound identical to Donald Duck! Boost eventually will be put out of business by Straight Talk. I mean seriously I have unlimited EVERYTHING that includes unlimited pix, txt, web n 411! Boost is higher and doesn't offer that!

    Undisclosed 8/21/10 5:17AM

  • I purchased a BoostMobile phone on August 5[Fri]. I asked at puchase if servive was available in home area [Newaygo] and was shown a map. After charging phone over night I was unable to get any servive[Sat]. After a week of vacation [and very poor reception], I returned to purchase site and told I was unable to return phone after 3 days of purchase. This was not told to me even after a lengthly discussion at purchase time.The phone is useless to me as there is no servive in my area.

    Iduj 8/20/10 1:33PM

  • When ever I talk to the CSR they speak broken English. It's hard to understand them. The company must be located in So.CA or Mexico. If this is so the service should be $12.50 a mo. rather than $50.00 a mo. I was with Boost for a mo. I want to support American's.

    mann 8/20/10 1:32PM

  • I am highly disappointed with Boost mobile. I have a pending transaction on my account and my service is still interrupted. You put a hold on my account and still deny me service because an error was on your system Your representive from the instore (Gastonia ) set my information up and I have never had to view it on line until today, This is when I notice my name and address is incorrect. Not even in the same state that i live and now I am incovienced due to error on your part. That is not professional nor do I trust this service provider anymore. I feel violated and taken advantage of your representive didn't have a problem matching up my identity to take the funds out of my account for the dollar a day that I just used for a couple days. I am highly appauled and disappointed in Boost customer care service. .

    Honestinme 8/20/10 6:30AM

  • WHY DOES THE I465 HAVE TO HAVE A 90 DAY WARRANTY AND WHY IS IT SO HARD TO TALK TO A PERSON AT THE CUSTOMER SERVICE!!!!

    tradel 8/17/10 9:12PM

  • The automated service is WHACK ! It just takes you around and around you can never get a live person by the instructions that they have posted on the home page of tech support. Im starting to see boost mobile as a phone service that people really dont want to be bothered with. Im thinking about trying T-Mobile .

    bigtym107 8/15/10 8:00AM

  • I've been with Boost Mobile since about 2003. For the longest time, I was very happy with them. I had no problems with my phone, and when the phone I'd purchased for my then girlfriend had a problem, they quickly resolved the issue. Fast-forward to current day. Starting in about March of this year, I started having a problem with Text messages. I called customer service, and talked with a rep, and THOUGHT I had the problem resolved. However by the next morning it was clear that the problem still existed. I called again, and after working my way through their "Newly updated menu system" (they only seem to have made it more difficult to work with) I finally get connected to a woman, who spoke with a very heavy accent, very difficult to understand her. She takes me through a LONG series of steps, which, to make a long story short, ends up resetting my phone, and *deleting all the text messages I had stored on my phone!* I told her what had happened, she apologized, and stated that had to be done to fix the problem. As if this weren't bad enough, THE PROBLEM CONTINUED TO EXIST!! I ended up calling customer service AGAIN, and spoke with a male customer service agent, who spoke English clearly. I told him what had happened, and he stated he didn't know why she'd done that. That the the problem could easily be resolved without anything being lost. He took me through a short process, which resolved the problem. For a couple weeks everything seemed OK. However within about 2-3 weeks my current girlfriend is telling me that she's having to send texts multiple times before I'd ever receive it. Another call to Customer Service, and finally it appears that things are working correctly. HOWEVER, one problem ends, another crops up. I'm sitting with my phone sitting in my lap, and I receive a text message from my girlfriend, telling me she's just tried twice to call me, and is receiving a message that the system is attempting to locate me, and then that I'm not available. No voicemail, nothing. Interestingly, the text message got through right away, no problem. (and I had a full four bars on my signal strength meter the whole time). I dismissed it as a one time quirk... until it happened again the next day. I'd been receiving calls at least intermittantly, however, I grabbed the landline, and attempted to call my boost number, and I got the same thing. No voicemail, just this system message. By this time, I'd been through the routine with customer service enough to know the drill, so I tried a master reset (the way to reset without wiping out phonebook, or text message or anything else... the way it should have been done before) several times, and still had the same problem. I'd get it to ring through (sometimes) but when voicemail was supposed to pick up, instead, I'd get this system message. ANOTHER call to Customer Service. I get connected with this woman with a heavy accent (I'm not sure if it was the same one as the first time or not.) She seems to know what she's doing, and takes me through a LONG process. Master reset, check this, check that, check the other,the problem still exists. "Please hold" (3-5 or more minutes on hold). Try this, try that, try this, try that, test... problem still exists. check this, try that, check over here, check over there... problem still exists. "Please hold" (another extensive period on hold) Try this, check that... eventually, she's telling me that the problem is because my call forwarding needs to be set up so that all of the spots are set to forward to this number somewhere in the Los Angeles area. I tried at length to tell her that I'd never had to do this before, and everything worked fine. She's certain that it must be done this way. By this time, I've been on the line with her for somewhere in the neighborhood of 30-45 minutes or more, so when she calls to test it and tells me it seems to work, I'm in no mood to argue the call forwarding point with her. She asks me to test it from my cell (They always want you to call in from another line, so you can power off, reset, etc the cell without losing your connection with them). I click to check my voicemail, and, as usual, I'm prompted for my voicemail password. I enter it, and it tells me it is incorrect. I try it again and again, and each time, I'm told it is not the correct password. I tell her this, and she tells me, "It should work. I've reset it for you." Not thinking anything of this at the moment,I try it and it still doesn't work. She tells me to enter my phone number without the area code (the system's default password for voicemail when you first activate). I try this and it lets me in, however it's prompting me to set up outgoing messages, etc. I tell her what is going on, and she tells me that this is part of the process. I tell her I've had the voicemail set up since I first set up with them in 2003, and never had any problem. She apologizes, and tries to tell me that nothing she's done should have caused this. This is when it hit me, that she had reset my voicemail. I told her that I was very unhappy with this situation, and I wanted to speak with her supervisor. She tells me that the supervisor is busy on another line helping someone else, and asks me to hold. All the while, she's apologizing, and trying to tell me that I haven't lost any messages, that my voicemail box was empty when she'd reset it. I told her that wasn't the point, that I was going to have to reconfigure the whole voicemail setup, and I was very unhappy. She continues to tell me she's sorry, and that no messages were lost because of this. I continued to repeat that wasn't the point,and asked again to speak to the supervisor. I was again told the supervisor was still on another line helping someone else. She continues to repeat herself, and then, to add insult to injury, I GET CUT OFF!!!! I call back, and get a guy who speaks english. I tell him I need to speak to a supervisor. LONG Story semi-short, this guy tells me that he sees in the notes who the female customer service rep was, and that he'll escalate the matter for me, and gives me $10 credit, and did some things which seem to have resolved the problem... for now. Though I never did get to speak to a supervisor, and don't know what if anything was done about the matter. I don't know if it has anything to do with Sprint buying Nextel, but the service has taken a major turn for the worse. About once more, and I'll be taking my business elsewhere.

    Unhappy in SoCal 8/14/10 9:48PM

  • Boost Mobile Customer Service is Absolutely Horable. I re-boosted my Unlimited plan with $50 and two days later found a balance of $14, they changed my plan to pay as you go and blamed it on me and said they could not refund the money! I told them to think about it, why would I change my plan to pay as you go when I just paid $50 for the unlimited like I have been doing for the past 13 months. That would be stupid. They still would not do anything, so I threatened them with a law suit or even a class action for other people who have had to deal with this issue with them. I am pissed.

    TDentAC1 8/11/10 9:04PM

  • I have been sitting here for almost two hours trying to help a customer do a simple esn change on his phone that wasnt working properly. One of my consultants tried to get a LIVE person - good luck! I am convinced BOOST has no intention of helping anyone unless they are taking their money. I finally called the BOOST/Blackberry support number just to get somebody to talk to...that is ridiculous. From now on I will NOT and I repeat WILL NOT be selling BOOST if this is how they handle their customers.

    Anonymous 8/11/10 10:46AM

  • Boostmobile is the worst company to deal with i purchase every phone they come out with and pay two bills and i have been on boost about my phn for the past five dayz and still my problem is not solved i feel very p***ed bcus i spend alot of $ on there products and all i get is bull for a response!

    loveable 8/9/10 8:31PM

  • I HAVE NEVER IN MY LIFE BEEN SO UNHAPPY WITH A SERVICE.I WAS ABLE TO SPEAK WITH NOT ONE BUT 7 PEOPLE TODAY. I HAD TO FIND THIS WEBSITE TO HELP ME REACH A REAL PERSON WITH BOOST MOBILE. 6 OF THEM COULDNT DO A THING FOR ME EXCEPT TRANSFER ME TO ANOTHER PROMT OF PRESS 1 PRESS 5 PRESS 4 AND GUESS WHAT ? THE SECOND TO THE LAST PERSON I SPOKE WITH SAID SHE HAD NO RECORD OF ME IN THE SYSTEM. I TOLD HER MY CREDIT CARD HAS BEEN CHARGE WITH AUTO REBOOST BUT MY PHONE DOESNT WORK. SHE SAID "YOU MUST HAVE CHANGED YOUR PHONE NUMBER" I THINK I WOULD KNOW IF I CHANGED MY PHONE NUMBER. I GAVE HER A CREDIT CARD NUMBER TO LOCATE ME AND THEN SHE TELLS ME " THAT CREDIT CARD NUMBER IS CONNECTED TO A PHONE NUMBER I DONT HAVE AND IS NOT MINE. NOW I HAVE TO TRAVEL FROM THE MOUNTAINS TO THE CITY TO GO TO A BOOST MOBILE STORE. THE LAST CUSTOMER REP I SPOKE WITH WAS ANDY. HE COULDNT FIX THE PROBLEM BUT WAS THE MOST CURTIOUS AND FRIENDLY AND GAVE ME SOME GOOD INFORMATION. HATS OFF TO ANDY. I WILL BE CANCELLING MY 3 ACCOUNT ON MONDAY

    Anonymous 8/7/10 3:27PM

  • I am so happy that I found this websight because, for a little over a week now my Boost has been dropping every call.. then my phone immediately goes "out of service" until it feels like coming back into service. It drives me CRAZY! I've also called Boost and got the run around forever and finally got ahold of a live person.. to just later be disconnected. After reading all of your posts, it sounds to me like they do that on purpose.. try to help for a minute only to disconnect you because they really have no frickin clue what is going on themselves. UGHHHH!! And then on top of that, the man wouldn't even help me b/c I forgot my code. He said he could text it to me BUT how can my phone get text/calls when I have NO service? I am disgusted with Boost and I do not believe I will be paying my next month of $53.88. VERIZON here I come!!

    * Also my boyfriend has Nextel, which is over Boost and his Blackberry has been messing up alot. He said Boost/Nextel didn't sign a agreement to continue using thier satelitte towers and that is why the service has been crappy here lately. Makes sense to me.

    FrustratedWithTechnology 8/4/10 12:00PM

  • I have been a Boost Mobile Customer for about a year and I have had NO problems with anything....UNTIL about 10 days ago.....I live in a area that has GREAT coverage...or so the customer service rep says... But for the last 10 days I cant even make a phone call for 10 seconds before it drops the call. ANd when I can get it to last more than that the signal fades in and out so bad that me and the person that I am talking to cant even hear each other...I am SO ready to change phone providers to someone else...Even if I have to have a 2 year contract its better than paying for a phone that I cant use... IS anyone else having this problem....???? ALso the 2-way wont work and it takes about 15 mins for 1 text message to go through......

    summermom006 8/2/10 3:37PM

  • The worst customer service ever. I was given the run around by 6 different people sometimes waiting 20 minutes to be cut off and then try again to find someone to talk and no body even seemed to care that had made a 60 dollar mistake. Can't wait to cancel my service!!!

    Ken 8/2/10 1:05PM

  • very difficult to reach and receive satisfaction with issues that need attention. automated low balance call is annoying,especially when these calls start the day after posting money to your account.

    Anonymous 7/31/10 11:50AM

  • I have money in my boost account for a long time
    without using it, finally I decided to buy a ringtone and somehow $6 was used without my
    permission. No one have my phone but myself.
    Now I try to get the understanding of Premium
    Messagents. The customer agent could not explain it to me. That never happen and now I'm affraid to just leave extra money in this acct. I left Metro because of problems and I have my sister with automatic withdrawal that sceary! That money is put back can I still have someone tell me what
    is premium Messangent?

    Cynthia kyles 7/29/10 6:39PM

  • "noname" is my angel today.

    I followed their number (877-328-9579) and was connected live immediately.

    After 2 hours and 8 disconnects with the 888-266-7848 and 2 of the disconnects happened after while speaking to a live person. Which I was able to do following the instructions here (5,0,1) I went as far as giving them my landline number to call back in case of disconnect which didn't happen.

    By the time I spoke to the immediate "live" person I was giddy..She was an absolute pleasure and had the southern accent..lol.

    As far as the 888-266-7848...my head is still hurting, literally from the headache I have because I was trying not to sound ANGRY at the person at the other end because it wasn't his fault-it's the company training him...

    2 different guys..
    couldn't understand either
    sigh.
    but it worked out in the end.

    Maryjane 7/29/10 2:44PM

  • Bought 2 phones last Sept.both do not work. One only works with speaker phone so everybody can hear my conversation, the other is not working at all. Took 3 days for someone to tell me they would email me a prepaid label so I can send the phones back since they are still under warranty. I was on the phone with boost for several hrs.in 3 days time. Not as bad as motorola which hung up on me 4 times in one day. They left me on hold until they closed then I got a recording
    "Sorry we are closed".
    I thought Verizon was bad until I had to deal with boost and motorola. At with verizon
    they will send you a phone right away & then wait for you to mail the old phone back.
    I rate Boost D- and Motorola an F.

    Anonymous 7/28/10 10:51PM

  • why does it take three days to transport a boost phone number over to sprint????Are they not the same company working in the same country???or are we dealing with Pakistanies???it seems so!!! no one answers the phone and when they do the phone rings onced then they hang-up..this is worst than the present administration thats supposibly running this country,what ever happend to customer service ??where did it go???I know theres 15 million peolpe in this country out of work maybe BOOST should hire some of then I'm sure they will be willing to work for minum wafes!!!!!

    Thomas Jefferson 7/28/10 5:40PM

  • To hje784 to be a csr for boost I think your attitude sucks, no wonder problems are not resolved. Even w/a pre-paid service I deserve good customer service and my issue resolved in a professional manner,I still pay a monthly bill. NO company can be happy with the customer service rating that boost has.There is room for much improvement starting with firing csr's like yourself!My fifty dollars a month means a lot to me and I expect good service. You probably work for boost and have another carrier! Imagine that
    I'm not afraid to let you know who I am 708-713-1989. Unhappy with service and reps like you.

    Anonymous 7/28/10 9:19AM

  • its rediculous! Only Dell Computers could have a worse customer service... everyone's from India and do not speak english well and I think Americans need to boycott companies that are giving our jobs away to over seas people... not only that but these people have no answers to our questions. BOOST MOBILE sucks. I have no carrier all week it keeps dropping my connections and there is no one to contact. They hide behind people who don't know their ass from an umbrella stand when we call. I am dropping them and the other companies lie AT&T are too expensive. One rep even argued with me because I am a guy and my voice is too light and he kept saying I was not myself and demanding another name... he was nutso! This is what you become when you ignore education and drop out of school.

    tee-tee 7/28/10 6:03AM

  • Boost Mobile's "customer care" line is the exact opposite of what it sounds like. Just to let you know, when you call it, there is NO option to talk to a live person. The entire system is automated and none of the sub-trees on the phone menu take you to an option for a live person. I have extensive experience dealing with boost. It use to be possible to get a live person through their menu. Even this was often frustrating if you had any issue that related to service and not billing. Today's adventure was a nightmare, all I was trying to do was switch my service to a new handset I purchased. This is not possible from your existing cell phone and you must use a landline. Fortunatley, I used the number I found online here to call from my other boost cell phone and got a real person (English speaking woman with a southern accent as opposed to the unintelligible Mexicans you normally get.) She was able to get the phone activated in under 5 minutes. Too bad I had to do a google search on the internet to find a backdoor to her. This process was so annoying that I am actually going to drop both my boost lines and go with another carrier as the issue with my main cell not having internet service has yet to be resolved. I would say they give bad customer service but that would imply that they give ANY customer service that is not automated unless you are smart enough to find the actual phone number to speak with a person instead of their "customer care" line. I am giving them a 2 for resolution as my backdoor approach did get me an activated phone finally.

    azdoom 7/25/10 11:47AM

  • I have requedted several times to stop the the autopay. They continue to take money out of my accoount for two months.

    Anonymous 7/16/10 11:04AM

  • I waited 10 min and got hung up on called back waited another 10 min all bars up and he couldn't hear me hung up on me.All I want to know is why I'm not getting my tex messages have not recieved any since 8 JULY please check into it and get back to me(989-448-1368)asap.I'm livid at this point.Thank you

    Helen Bailey 7/14/10 7:50PM

  • how can it be..
    how is it POSSIBLE..
    The Customer Care Dept(s) within SPRINT are (in my experience) pretty damn GOOD.
    I have sat there, as friends and co-workers have (with great ease), picked up the phone, phoned SPRINT, within a minute managed to get a Customer Service Representative ON THE PHONE..who not only answered ALL of his/her questions..but remedied whatever it is that required remedy-ing.

    Bare with me..
    I have a POINT:
    SPRINT owns Virgin mobile.
    Horrible.
    The absolute WORST.
    You wouldnt refer your WORST ENEMY to Virgin Mobile. Calling their so-called, Customer Service Dept has aged me ten years.

    Then, we have Boost Mobile.
    Judging from your comments;
    AS BAD, if not WORSE than Virgin Mobile.
    (Ive been contemplating moving over to BOOST MOBILE because Virgin Mobile is driving me insane).
    After reading these REVIEWS, I would guess that would be GOING FROM the FRYING PAN into the FIRE..

    So,
    please..
    answer me this:
    HOW is IT, that the "Mother" Compnay can train their employees, have a Customer Service Dept that will actually HELP, ASSIST and RESOLVE issues..
    when its other two companies are the WORST in the UNIVERSE..?

    its
    =
    to a SLUM LORD, who owns ONE, BEAUTIFUL, HIGH-END,
    UP-SCALE Condos..
    and also dabbles in SLUM-LORDING..
    I dont get it.

    WHAT CAN WE DO??
    WHO GOVERNS MOBILE PHONE COMPANIES??

    is2daytuesday 7/14/10 7:33PM

  • IM STILL WAITING FOR BOOST MOBILE TO REPLACE MY BLACK BERRY WICH BROKE IN 06/02. WHEN EVER IM LUCKY ENOUGH TO GET A LIVE PERSON, ALL THEY TELL ME IS THAT IS ON BACK ORDER AND THAT THEY DONT KNOW WHEN IT WILL BE DELIVERED. IT SEEMS THAT THEIR CUSTOMER CARE DEPARTMENT TRAINING IS LIMITED TO "I DONT KNOW" AND "I HAVE NO IDEA MAAM".

    M.R 7/14/10 9:58AM

  • Boost needs a Boost. at 10:20 EDT, I called the customer service line, went thru all the prompts then got disconnected. Called again the same thing happened. Didn't give up because I need to pay my bill so I won't be without my cell phone which is the only phone I use.

    Called again, finally got thru to a "Live" person. They took my information, but said they couldn't get authorization on my debit card. This agent said they would transfer me to "customer care".....Yeah right!! I held on a few more minutes, an agent comes on line. I went thru the same process this time with my credit card. No authorization they said. My bank says different. Then this agent "transfers" me to another "customer care" dept. Went thru the same process, this time there was a different amount I was to pay. Instead of $53.88 I would have to pay $55.00. I questioned the amount so this agent "transferred" me to another "customer care" dept which takes me back to main menu.

    Will I ever be able to pay the Boost Bill. Can someone tell me what to do?

    Ms. Keller

    ckeller 7/14/10 8:27AM

  • BOOST MOBILE IS THE MOST UNHELPFUL CELL PHONE COMPANY!!! I HAVE 50 DOLLARS IN MYUNLIMITED ACCOUNT AND THEY DICONTINUED SERVICE!!! THEN I CALL THEM TO ASK Y WHEN I HAVE THE MONEY IN THE ACCOUNT ...ALL I GET IS A ROBOT VOICE TELLEN ME B.S.!!!!...AND ALL THOSE NUMBERZ DNT WRK FOR ME CUZ MY PHONEZ OFF BECUZ OF THERE LACK TO WRK WITH THERE CUSTOMERZ THERE LOOSEN ONE RIIGHT HERE!!!!!!!!!!!!

    N3KA 7/14/10 7:40AM

  • Boost is just a little bit ridculous. It took forever to find a number to be able to reach a live person. And some of their service features are very below standards. I have never had these many problems switching to a new phone! The people are nice, but the service is not really worth the trouble.

    Ms.Haze 7/12/10 10:59AM

  • I have always been for the most part happy with Boost Mobile, but today, I reached my end. I had to dial information. I got a sales pitch. Ok no problem, Then I get your computer for city and state, Again no problem. I then again the computer, I state Business, Then the name. I was trying to reach a local business. I kept getting a number for government. There is no live person you can reach. I kept thinking what if I needed help, I would be able to get threw to anyone. I know computers help cut cost, but what price are we paying. If your information number service doesn't change, then I think it may be time for me to change carriers, and tell everyone about this problem.

    Mark R 7/11/10 9:06PM

  • boost mobile has done nothing but lie lie lie i can barely understand there employies they say anything to get you off the phone and those peice of crap phones make sure you spend as much with them as if you had a contract i havent had one last more than 2 months before i get all kinds of errors and no service were other people with the same service get service i can have no bars in my bed room and my girl friend will have them all and she has this peice of crap $50 phone were i spent 200 and cant even make a call never mind use the web

    rory 7/10/10 6:07PM

  • Representative scratched up my new phone and would not replace the phone once I noticed the scratches the next day. Also would not let me speak with a manager or the owner. Just ignored me and blew me off... said they could not sell a phone that had over 10 minutes on it. I was stuck with a phone with scratches made by BOOST!!!

    safetypro13 7/8/10 10:28AM

  • boostmobile sucks cant find information on your bill after a month so this means any one can get it off your phone if you loose it also you loose out .need to do a new format.and honor the fact things happen to your phone.boost suck. i know why they are now linked with sprint now. watch out more things will be gong sprints way if we let.IS there any good.cell phone company out there for the little people?

    Anonymous 7/4/10 9:19AM

  • Boost Mobile customer service is the worst. Not only was I having problems with my texting and the customer service reps was rude and very non-helpful. I decided that the best solution was to switch carriers. It took Boost 9 days to release my number.

    Audi 6/30/10 4:03PM

  • MY ATTEMPT TO PURCHASE A BLACK BERRY FROM BOOST MOBILE WAS UNFRUITFUL. I FOUND A SPRINT 8330 OF WHICH I WAS TOLD BY A REP THAT THIS COULD WORK, I PURCHSED THE BLACKBERRY; AFTER SEVERAL ATTEMPTS I GOT ANOTHER PERON OVER SEAS HOW TOLD ME THAT THE SPRINT BB 8330 CAN WORK AS APHONE NUT NOT A REAL BB.
    IT TOOK 7 DAYS TO GET A LIVE PERSON; ONLY TO BE TOLD TAHT THIS REP DID NOT TELL ME THE TRUTH PER THIS SUPERVISIOR AND WILL BE BLACKBALLING THIS PERSON FOR GIVING OUT WRONG INFO.
    HE IS CORRECT,BUT WOOST IS A WOOST AND WILL NOT GIVE ME A BB FROM THEM ONLY A$30 CREDIT, IS THIS NOT ACCEPTING THE TRUTH FROM WORKER.
    B L A ME.
    PER LISA IN WEST TX HER BOSS VANE WILL NOT BE CALLING BACK AS THE DONT RETURN CALLS,
    PEOPLE!!!!!!!!! IS THIS THE KIND OF SERVICE WE NEED TO BE GIVEING OUR MONEY TO.
    IT TIME TO SWITCH FROM WOOST TERRIBLE.
    POOR POOR BEDSIDE MANNERS.
    NO CUSTOMER SERVICE. NO BLACKBERRY PHONE ON THE MARKET FROM THESE GUYS. WOOST
    LAST MONTH WITH YOU I SWITCH

    PISSED OFF TO BACKSIDE 6/29/10 9:19PM

  • BOOST MOBILE CUSTOMER SERVICE SUCKS!!! NO SERVICE FOR 4 DAYS & CAN'T REACH A LIVE PERSON.

    Anonymous 6/29/10 3:37PM

  • Horrible connectivity.
    No customer service JUST LIP SERVICE
    Never delivered "internet connection"
    on the unlimited plan a CLEAR RIP OFF.
    Very difficult to contact through the phone too many props with irrelevant info.
    DO NOT BUY THIS SERVICE

    chris 6/29/10 9:11AM

  • This is THE WORST COMPANY TO DO BUSINESS WITH.
    THEY GIVE MORE THAN ONE PERSON YOUR NUMBER CUSTOMER SERVICE IS NON EXISTENT.IT IS A SHAME.

    Anonymous 6/28/10 2:04PM

  • Hard to get a hold of,often hung up on during the call. Hard to understand because no one speaks English. Very rude.

    Anonymous 6/28/10 11:13AM

  • I was consideing going over to BoostMobile. If what I have read here is all what BoostMobile is all about, I will have to remain with T-Mobile. I pay about $64 a month with T-Mobile. It gives me unlimited talk and 400 in-out texts. I will be happier knowing that my concerns will be responded by humans than having to go through automated responses. I'm willing to pay the extra 14 bucks a month to ensure that my services are uninterrupted and that my concerns will be responded promptly.

    CoolTalkingDude 6/27/10 3:12PM

  • Okay for every one that is getting mad...yes boostmobile services SUCK....especially if you have the motorola clutch..to reach a sales person..follow the steps after you've reached the end it will pause and say will you like to continue press 0..from there you'll get a representative.

    ugh 6/27/10 11:04AM

  • boost is has garbage connection!!!! i cant get a hold of any customer service people!!! what the hell am i suppose to do i still have like 3 weeks on my 50 dollar unlimited plan!! i cant send recieve calls or texts. I havent been able to do so for about 5 days now!! i cant get a hold of anyone from boost!! its all automated!!! what am i supose to do just forget about it!! i pay for a phone to use it!! i cant use anything on my phone!! Whats so good bout 50 dollar unlimited when you cant get or recieve calls when you want!!! im so angry right now!!! im stuck with a plan i pay 50 bucks a month for and cant use it at all!!! i got 17 messages on my phone i cant read!!! its so fustrating!!

    stupidboostphone 6/25/10 1:10PM

  • I can't whine about Boost Mobile for one reason..Yes it does have horrible service but at least it is a phone. Unlimited minutes when you get them at least is what I say, but anyways the only reason I can't whine is because I didn't pay my bill last month and a few days ago I randomly got a text on the phone saying it got paid. Lol, free service ftw!!

    TheStrider85 6/24/10 8:11AM

  • Yes customer service sucks it is hard to reach a person! boostmobile is Sprint/Nextel i was out of area for a week and a half no service couldnt add money until today! went online did a reboost with my credit card says nothing about a confirmation number or nothing had to call my credit card to confirm payment was made 3 hours later still NO PHONE!!! WTF...

    NEDRA 6/23/10 12:37PM

  • I have had boost mobile since july of 08 and purchased my phone from a boost mobile store it worked only a few months they would not honor the warrenty so i purchased another phone and it was defective as well, still no one wanted to help. after 7 hours on hold they agreed to send me a phone, that was Oct of 2009. Now June 15th my pone quit working and no one wants to refund my money for lost service time or the phones I purchased!!! I use my cell for business, as a broker I have to have a phone 24hrs. Becasue of Boost pour service and fraudualnt ways I have not only lost money with them but my check this week was 29 dollars when it is usually around 700.00 or more!! If I do not get results I will spend the money on an attorney instead of wasting anymore time with Boost Service operators that need a book, customer service for DUMMIES!!!!

    Anonymous 6/23/10 11:32AM

  • took 45 minutes to get ahold of a live person

    Anonymous 6/23/10 8:53AM

  • I'm a Boost Customer here in Daytona Beach Fl.and there service is really starting to SUCK thats for sure!!! No you cant get a Customer Rep on the phone,you go through all these prompts WHY the HELL the phone hangs up Ive been calling since this morning at 7:30 have I talked to a customer rep the Hell No! My boyfriend lost his Boost phone I called someone is as ANSWERING my phone now I called to let them know hes in jail his phone got lost in the process so all I have is the name on the account and phone number I asked them if the phone could be suspened I WAS TOLD YES! CUSTOMER REP. A GUY I TALKED TO SAID HE WAS PUTTING IT THE COMPUTER AS WE WERE ON THE PHONE HE KNEW THE STORY I GAVE HIM MY BOYFRIEND NAME AND NUMBER a second time HE TOLD ME THE ACCOUNT WOULD BE SUSPENDED SOME TIME TODAY HE JUST DIDNT KNOW WHAT TIME THAT WAS LAST THURSDAY JUNE17TH 2010. WHY IS THE PHONE IS STILL ON???? WHEN CALLED BACK TO BOOST I WAS THEN TOLD BY SOMEONE ELSE THAT I HAVE TO HAVE A 4DIGIT PIN HOW CAN I IF MY BOYFRIEND IS IN JAIL AND I DONT KNOW THE PIN, BUT I HAVE A PHONE THAT I PAID FOR WENT BACK TO WHERE MY GUY SAID HE LOST IT, I'M CALLING THE PHONE, FOR SOMEONE ELSE TO FIND THEY ARE USING MY PHONE STILL I HAVE THE IMEI# STILL THESE JERKS ARENT WILLING TO SUSPENED THE LINE SO NOW SOMEONE HAS A FREE PHONE AT MY EXPENSE. AND ALL THEY CAN SAY IS BS!!!! NOW MY PHONE I JUST GOT TXTS LAST NIGHT AROUND 11:30 FROM FATHERS DAY!! MAKING CALLS WE "LL GET THIS :THE NUMBER OR CODE YOU"VE DIALED IS INCOMPLETE MY PHONE DOES HALF RINGS CALLS KEEP DROPPING AND IF YOU HAVE A CHIRP AND CHIRP SOMEONE YOU MAY GET USER NOT AVAVILABLE WHEN THEY ARE!!!!!! IF BOOOST DOESNT GET IT TOGETHER WITH CUSTOMER SERVICE , CALL-CHIRP, AND TROUBLESHOOTING THEY WILL BE RIGHT NEXT TO ANOTHER COMPANY WHO DOESNT DELIVER [METRO THE WORST]BMST BOOST YOURE NOT TO FAR BEHIND!!!

    MADE4GREAT 6/23/10 7:54AM

  • I have not been receiving my text messages and the lady at the store has the audacity to tell me texting is for young teenagers. I don't think so, this is the way I get jobs sometimes, and even if it was just for texting with friends then what is the point of paying $50. Oh and the new i1 phone so not worth $350. I wish I had my money back and have stayed with T-mobile

    annonymous 6/20/10 7:25PM

  • I called Boost this morning because for the past 3 days I have been getting my test messages 12 hours AFTER they are esent. I spoke to Frankie who promised that there was an easy quick fix. He gave me troubleshooting steps that should work in about 5 minutes and told me to call right back if not. OF COURSE this did not work so I called back and reached Arletta, who read through script after script of troubleshooting tips which did not work. When I got done with her last instruction- EVERY TEXTE MESSAGE in my phone had disappeared, and I couldn't send text messages at all!! I told her this and she said "what is your zip code?" and proceeded to disconnect the call. NOW on top of the text messages not sending or receiving, I can't access the Internet on the phone and when I call Boost their recording asks for my mobile number and then the line rings busy and disconnects- ABSOLUTELY UNTIHINKABLE!!I will be contacting the BBB as well as switching back to ATT. They may cost more, but I never had these problems with them. People say "what do you expect for $55 monthly, well I can tell you I expect a LOT more than this. I am only paying $10 a month less than I was with ATT, but their pre-pay plans limit the types of phones and features you can use- and that is the only reason I ever switched to Boost."

    vinhouston 6/20/10 12:00PM

  • honestly if you're looking at getting boost, don't do it!!! the service is not that great, they can't fix problems, it's SO hard to reach someone, all they do is apologize and tell you they can't do anything. there's a 30 or 60 day warranty on the phone and that's it so once you have issues you're screwed. most of the customer service reps have very thick accents and don't know anything about the phones either. i've been having the same issues for six months but because of where i live this is the only service provider who has service in the area. oh, and to top it off the rep i was with just hung up on me.

    recipefordanger 6/18/10 1:31PM

  • Ive had good luck with boost for the last several months, however two days ago i bought a 50 dollar card and cAlled 233 to reboost and the automated voice tells me he cannot proccess my request at this time and to call back later. I've been calling for two days and i'm still getting the same F------g thing its really pissing me off. So what am I supposed to do? I guess Im Sh@t out of 50 bucks so dont Use Bosst they will give you the shaft. Thanks Boost, you're customer srevice sucks I guess you have to Come Directly to you to talk to a real Fu&^%#$ng person.

    Anonymous 6/17/10 7:53AM

  • I am a current Customer Of Boost MObile and It is pissing me off I am paying 50 dollars for what.. I mean I am not geting my moneys worth I never have much service I am a college student and I don't need a phone that don't work.. Boost MObile is a piece of crap..

    Samanthajeffrey4lyfe@yahoo.com 6/16/10 10:23AM

  • Absolutely the worst phone service ever! My phone stopped receiving internal calls and Iwas unable to dial out- you get what you pay for! Do not use this service it is horrible, I cancelled my service Memorial Day and they are still trying to charge me for service i do not have. now i have to call the bank to ask for a refund, I have yet to get a call back from Boost Mobile -

    MC - Fort Lauderdale, FL

    Anonymous 6/16/10 9:18AM

  • MY BLACKBERRY BROKE ON 06/02 I CALLED TO GET A REPLACEMENT FOR IT. IT IS ALMOST TWO WEEKS LATER AND TO THIS DATE I HAVE YET TO RECEIVE A REPLACEMENT OR EVEN GET A POSISITVE ANSWER AS TO WEATHER IM GETTING ANOTHER PHONE OR NOT. CUSTOMER CARE SUCKS, THEY HANG UP OR PUT YOU ON HOLD ALL THE TIME. IM AMAZE AT HOW LONG THIS COMPANY HAS FUNCTION WITH SUCH A HOOOOOOORRIBLE HOOOOOOORRIBLE CUSTOMER CARE DEPARTMENT.

    M.R 6/15/10 1:47PM

  • Boost customer service SUCKS. The representives are in another country and do not speak english, it takes about 30-45 minutes to even speak to them, they lie, promises and NOTHING. Bad mistake to use this service, I will be going back to AT&T, never had a problem with customer service. Boost could do better and they will go under with thier lack of concern and care for thier customers- HELLO, we do pay your salary.

    Anonymous 6/15/10 10:39AM

  • I wish I had read all of the comments here before I purchased Boost, what a joke. My friend tried all evening 6/14 to reach customer service to no avail. I have been on line and on the phone all morning since 9:00 Texas time and still now 12:00 noon can not reach customer service, so frustrating. Can someone tell me what government agency regulates this industry. My friend is retired and elderly has just paid his 50.00 monthly service and has been cut off. We cannot understand why and cannot get to a real person. Something has got to be done.

    Anonymous 6/15/10 10:00AM

  • Ive been trying to pay my spouse monthly payment we forgot his code his been to more than five stores and they couldn help him at all one cause some didn't accept debit cards and the other thing he forgot his code ...very unprofessional customer service it is embarrassing....we are thinking of chanching phone company (phoenix,az

    Anonymous 6/14/10 6:09PM

  • Boost mobile is quite possibly the worst customer service ever! we recentley moved and lost the paperwork with our pin number and they will not except anything but that, they can text you the pin number but the phone does not work so we can't get it. I have offered the SSN of everyone in my family and they will not give me the number. Thats what we get for dealing with a cheap phone company. On top of that the phone menu when you call does not allow you to speak with a rep and when you punch in the options it takes you to the wrong place every time. They responded to my e-mail saying they tried to contact me....yea when? The phone does not work and they did not call the number I gave them or the e-mail I also gave them, just a response telling me they could not reach me. They are horrible!!!

    Martyroc 6/14/10 3:52PM

  • I've been trying to reactivate a boost phone and I call to speak to a rep and I still can't get anyone this sucks can someone please tell me how to get in touch with them

    staylove06 6/14/10 1:44PM

  • Boost Mobile Sucks!!!! Dont waste your time!!!! I would NEVER recommend this to a friend.

    Anonymous 6/12/10 1:36PM

  • My text messaging stoppped working, but i can still recieve phone calls on and its not time to pay the bill yet... So ive been trying for a while to get several different numbers and helplines and i cannot seem to talk to a human about my problem.

    twiztidjglt420@aol.com 6/10/10 4:03PM

  • Sense I've activated my boost phone a month ago I have not been able to recieve picture text or send out picture text. I tried to call boost mobile customer service and they want you to push this number then after you press the number they prompt you to press they prompt you to press another and so on! This went on for a minute, what is up with that? I just need to speak with someone. I did not have this problem with US Cellular, I guess I need to go back.

    M ika B. 6/9/10 2:23PM

  • I have a my boost phone since Sept. 09', within a day the phone died due to water damage or so they say. I held the phone to my ear,it died that same day, due to perspiration. It took 6 weeks for them to return the phone, I was traveling on the road by way of I95. I was stuck there. After several weeks of extra expense I had to purchase another phone. They reinstated the phone service. Now I recently lost my phone and reported it stolen. Custome service stated they would send me a complimentarty phone. Waiting period of 3 weeks without word I called Now they decided that they were not going to send a phone, Why?, you may ask, because I have a phone with a sim card. What hog wash or BS. Now I had suspended my service since my phone was stolen. I was told I would be credit the time when I turned the phone back on. Fortunately for me someone found my phone and returned it. I was happy. I called boost mobile to reinstate the phone service and credit my account. They told me "we are and will NOT REINSTATING your account because you did not make a purchase of a new phone and is not responsible for lost or stolen phones." What does the phone has to do with the service that was paid for? I must say that BOOST is not a credible company and they show themselves to be thieves and liers. Most of their customer service representatives are disrespectful as well as there supervisors and managers, They will hang up the phone while talking to a customer that pays there salary..

    Without customers to support Boost they this subsiderary will go bankrupt. I am now seeking a new phone company. Word of mouth is the best advertising especially if it is Negative, It spreads like wild fire.. The advertisements that are made by boost is NOT credible and boost does not stand by there product or survice, which say alot for MOTOROLA. boost is a subsidary company.

    As for the comment of your employees, about credit and such.. They are ignorantant and once they achieve an education they might change your views or have some responsibility, they just might find themselves a better job and position and make a change..

    Credibility and trust is the Key to success and this company should they continue to do Shoddy work or not satify there customer will find themselves out of business, so will but custoer service representatives.

    To the CEO of Boost..I understand that you make a significant living off the backs of your customers and you do'nt give a DAMN about the service you provide. It must be nice. Remember it will all come back to you in 10 folds.. Carma is a B.

    jinjer 6/9/10 8:02AM

  • The worst, ever!! I want my Verizon back. I can't get them to activate my new phone. Six hours now of nothing but recordings and being hung up on. Still have no phone. Can't get a real person on the phone!
    Terrible...terrible...terrible!!!!!

    Anonymous 6/8/10 7:33PM

  • Nightmare!!! Horrible!!!
    Automated system tells you they can't activate my new Blackberry...call back and speak with a customer rep....but, it does not provide a new phone number to call to actually speak to a real person. Finally got one on the line (accidentally) and was hung up on. Had my Blackberry for two days now and cannot get it activated!! WTF!!!!!

    Anonymous 6/8/10 7:29PM

  • All I can say is what a joke for customer service. I have been with Boost Mobile since July of 2009 when I bought my phone from a Boost Mobile retailer. The phone has crashed on me 4 times having to send it back to Motorola each time and deal with the headache of them! Well each time I had to send it in I had to call Boost mobile and was told each time that I will be credited 1.70 per day that I can't use my phone and to keep them up todate.
    The last two times my phone crashed was right after paying my damned bill of 50 dollars. The time before last I had to fight with them and have them submit a claim to have the 50 credited to my account after being told by that rep they weren't going to do a single damn thing for me. Someone else apparently thought otherwise and did.
    Well this last time Motorola kept my phone for quite a while. Once the phone had crashed I called Boost Mobile and had them suspend my service so it wouldn't affect my account balance. Again being told it would be taken care of and not to worry and to call periodically to keep them up to date on the status of my phone also to call once I got it back.
    I finally got the phone back and called Boost Mobile to be told that since the plan had been suspended for over 30 days which it was 32 days. I spoke with a Kevin first who told me that they had LOCKED my phone from being used and it had to be released so they could give me a new number. He told me that my re-activation fee would be waived and I would be credited the 50 dollar balance I paid for that I never got to use. BUT, I would have to call back tomorrow because he needed to submit to have the phone released. No problem I told him, he said my account would have the notes showing what he told me.
    I called back the next day and I can't remember the woman I talked to but she was very pleasant to deal with. I told her everything I had told Kevin the day prior and she said yes she does see the notes, but the phone still hadn't been released. SHe told me I would have to call back later that day and was very apollogetic about such a headache for me and also reassured me NOT TO WORRY it would be taken care of and all the credits would be applied to my account.
    Well I called back again later that day and spoke to the god awful worthless slimeball Tony. I was told no I was not getting it credited back to my account, the activation fee was not going to be waived. Because my phone crashed and I couldn't use my account it was not Boost Mobile's problem at all. After the both of us raising voices at one another and him getting extrememly rude when I had asked for his name because I didn't remember what he said it was the first time and him telling me there was no supervisor for me to speak with after asking to speak with his and him telling me he was a supervisor he then tells me he is going to submit a claim for me and puts me on hold.
    After being on hold approx five minutes he comes back to tell me he is having me speak to his supervisor, so apparently liing is something else they teach they're customer service people to do.
    I then get put on the phone with Ervin the terrible (to be nice about it) he jumps on me instantly on the phone telling me there is NOTHING that Boost Mobile will do for me. We exchange heated arguments back and forth with one another and he gets pissy when I ask for his name again because I had missed what he had said the first time and he spells it out letter by letter after telling me he had already told me once what his anme was.
    Then tells me he WILL NOT submit my claim for me to his claims department that Tony had told me would be done. I ask why repeatedly and he tells me that since I can't understnad like a grown man that he was going to talk to me like a child ( his EXACT words) then told me that because my phone number was cancelled by Boost Mobile there shows no record of me paying my last balance and was not going to get it credited nor refunded and he was going to hang up on me which he did then proceed to do so. Call ending at 40+ minutes.
    That was all between June 1st and June 2nd of 2010. I'm still angry as can be and don't know WTF to do about it now. I don't have squat for credit after my last divorce so going through Sprint or what not is out of the question. All I know is Boost Mobile will NOT be an option for me ever again and I will make sure to steer ALL my friends and family away from that god awful company until serious changes are made!

    Mad Matt2010 6/4/10 9:42AM

  • Unbelieveable. I left US cellular because there were so much hype and rave about boost mobile. I just switch in february of this year, and its been nothing but a headache. You have menu after menu, after menu. My latest problem is that my phone shut off midway through conversations with people, and they hear a message stating that the phone number is no longer in service. I was trying to talk to my brother in Florida on 6/2/10, and the phone shut off 14 times! And each time he heard a recording that the number was no longer in service. The billed was paid. I tried today to retrieve my voice mail messages, and was told that the number was disconnected. I could make calls to people. I called and a representative, but was told that the number was ported out successfully. DUD! If it was ported out successfully from US cellular then I shouldn't be having this problem. I contacted US cellular and was told that the problem is with boost mobile. Well. You know the saying all that glister isn't gold. I am going to contact the Better Business Bureau, and the Illinois Attorney General Office. How about you guys? I grade boost mobile at an F.

    Anonymous 6/3/10 6:20PM

  • I had a problem with my Boost Mobile Blackberry cell phone when it stopped being able to make a toll free calls. Meaning I could not call any 1800 or 1866 #s or any other toll free call 888 included. I spoke with 10 customer service reps and sent mutiple emails. In all I invested mutiple hours into the problem. Below it the letter I got from them. The quality of help from Boost is terible. The phone service is terrible



    Thank you for contacting us through Boostmobile.com.

    We have reviewed your account and boostmobile does not support toll free numbers from our handset since we are a prepaid service it is not compatible with our service. We do apologize for any disappointment this may cause.

    If you have any other questions or concerns, please resubmit a new request on-line at www.boostmobile.com. Or you can give us a call at (1-888-)266-7848 and we’ll be happy to help you out.

    Thank you for your time we appreciate your business,

    RebeccaB
    E Care Specialist
    Boost Mobile Customer Care

    Snailfish 6/3/10 10:57AM

  • boost mobile needs to get on their grizzy their customer service is whack they dont answer any calls no matter how dier youre emergency,shame on you boost

    rozy718babii 6/2/10 12:40PM

  • I am so frustrated with my boost 4 the last few days it just stops working and says no service, i miss so many calls it is crazy and my work depends on answer this stupid phone... How the heck can u get someone to actually speak to????

    Anonymous 6/2/10 9:09AM

  • wooow is this company really bad.... they should just shut it dwn... i was thinking of gettin a boost... by looking at these comments nahh i just tell my mom i want a t mobile or something else i think ill would of been better

    carman rivera 5/30/10 6:54AM

  • I tried to make a payment via telephone and your autoimated answering service charged me threee %&*#@! time which f*&%# up my checking account and put my account $201 in the negitive. My number is 232-2170. I paid $35.00 once and it caharged me three times. And my account is messed up!!!

    Pissted 5/21/10 10:01AM

  • Bad customer service, the rep disconnected the call in less than 2 minutes before he resolved my issue after going through a loop of recordings.

    Anonymous 5/20/10 10:38AM

  • It all started off when i couldn't read my sent messages, i hadn't dropped it or anything it just randomly stopped working, then about not even a month later the same thing happened with my calling. I couldn't read my voicemails or make any calls without us not hearing eachother. And now were i'm at the point to break it into pieces, i can't read my inbox messages whenever i try and open it, my phone shuts of and after a couple seconds it re-powers back on, please help me with my problem!!

    Anonymous 5/15/10 7:45AM

  • In calling(233) to re-Boost automated voice states
    We cannot verify your acct. information now
    good-bye. After several attempts. On-line
    It continues to read wrong tele. # or pin #
    There should be a more reliable method for paying!

    Anonymous 5/15/10 3:45AM

  • The technical service for problems with Boost phones is the WORST I've ever encounted with any business I've ever dealt with. I've had the phone for over one month now. At first I could receive my Emails but over time I got less & less until 3 weeks ago when I got no Emails. No one at Boost can explain or fix the problem. They keep saying it will be fixed but it never happens. Sorry I went with Boost. If I didn't spend so much money on the phone I'd go back to another service. They tell you it's going be fixed within 24 hours. Never Happens. They tell you they are going to call you back but they never do.

    Tony 5/14/10 12:29PM

  • I had the old unlimited plan before sprint for 3 years, never a problem. So i bought a new phone to go on the new unlimited plan but want to keep my number from my work cell which is on virgin mobile & expensive, told my # is transferrable yet i'm now on day 6 & 5 calls into boost to get my # transferred & activated on boost!! WTF what is so hard bout a service offered??

    imaybyurcupoftea 5/14/10 12:21AM

  • Their coverage is horrible. Even my top of the line phone (Incognito) needs software updates bi-weekly, but GOOD #$%^ing luck getting someone on the phone to do it. If you are inclined to listen to a snotty attitude try the 866-402-7366 number and they MAY help you - if Rebecca or the other operators are so inclined. Good luck! I am reactivating my dinosaur of a Metro PCS phone tomorrow, because I rather have no bars in my own house than have to deal with people that treat me like they are coming down from heaven on a golden chariot to give me phone service & I should be happy with whatever services they decide to provide me - depite what I pay for!

    Irene813 5/12/10 2:22PM

  • The comment I just read sounds bad but someone said they will switch from BOOST to STRAIGHT TALK...I WOULD SERIOUSLY NOT DO THAT. If you thing BOOST is bad STRAIGHT talk is 20 or more times worst. Their customer service is horrendous,customer service in in India and they don't speak English well, you jump though unnecessary hoops for service that you paid for, and getting customer service is a gamble it connects you to VERIZON,and after all that they're extremely RUDE and INEFFECTIVE. THINK HARD BEFORE GOING TO STRAIGHT TALK

    Anonymous 5/11/10 10:04AM

  • This has to be the worst cell phone service available. I'm well aware that one gets what they pay for, but $50 is worthy of better service and customer service than this mess. Like everyone else, texting is usually screwed up. I constantly don't get messages, get messages 1 hours late, and have messages that just won't open. Call clarity is decent at its best, but usually choppy. I do live amongst many towers, so there is no reason for this. I plan on switching service soon, this past year has been a nightmare. The worst experience was when I tried to buy a reboost card all across my town and due to some Boost system problem, none of the cards would activate at the register. I spent an hour with customer service talking to 3 different people and getting no where. They could not give me a corporate number or email, just a physical address. I expect more from a company. Like I stated, I plan on switching my service soon. There is a $45 a month plan offered by straight talk or something like that around here in NY. Whatever company you choose, I hope it is not Boost.

    jamesjones77 5/11/10 8:42AM

  • In the month of march being a new customer I tried to pay my bill online thru my bank...Found out the hard way BOOST only take CASH PAYMENTS..They send me a chech for the $50.00 over pay, But the check is made payable to Boost. So I in the heck do I get to cash this. I called the bank of Boost and they tell me Boost has no funds to pay this check..Not one person at Boost can help me with this...They won't take it where I pay Cash for my bill, so now what I am out $50.00...This Month I am gonna try to mail it to Ca with my bill and see if they take as payment..NOT HAPPY..

    Susan 5/10/10 10:38AM

  • I bought the Boost Mobile 2 months ago and had $50 time on it in the store. Because I don't make many calls most of the time but need a lot sometimes I chose the pay as you go plan. Yesterday, in the middle of a very serious crisis I ran out of time (no beforehand alert). I pushed through all the "inhumans" to get a rep who was more even more "inhuman". I requested $100 billed to my credit card. After going through one rep who asked "name; address; credit card numbers (etc.); land line number; work number; last 4 digits of SS#;
    (everything but my age and weight) I was passed through to an even more probing "inhuman" who asked same identical questions but then began on the numbers and names of the streets I had lived here in San Diego in the last 25 years. I had lived in about 4 places. He wanted to know the numercal part of the street I lived on. I could tell him the streets but not the numbers. It began to get ugly. I was afraid he was an interloper into my identity so I hung up. Even my credit card company doesn's ask for that. Then I stayed awake most of the night wondering that in my moment of witness about my son at the dentist, I was being identity theived. This was last night. So, if I sound a little crazy it's because I worried all night about this. As soon as possible I will get another cell phone...no more horror stories@

    Mary Macek 4/27/10 9:38AM

  • this is the worst time i have ever had just trying to get an answer to a question.there's no way to contact boost unless you have service with them and no one one to talk to to get an answer i will NOT switch to this company.2 hours and no help! it is ashame that they will never see this and know they lost three costumers. and more when i finish talking to friends.

    catfish 4/23/10 1:20PM

  • Is the bigest f-ing joke you can not talk to any one. It will not let you talk to a live person. So if you have a question you are f-ed. You cant even talk to them go get a phone some where else.

    Anonymous 4/22/10 12:28PM

  • Bought a Igconito and it broke a month later. To get a ahold of a person requires a special code...like a video game 222 up down star pound...whatever it is i broke through once, then I lost reception and the call was dropped? Going to try again...wish me luck

    crystalbrwn2 4/21/10 9:37AM

  • I agreed to pay one time for my son and now without authorization he is getting monthly payments out of my account. I did not preauthorize my card for continuous monthly charges to this card. I also did not submit this at the boostmobile site either. now talking to a live person requires an act of government and this is simply not tolerated.

    dabrown 4/19/10 1:45PM

  • In a nut shell customer service at Boost mobile is non existant!!!!!!!!!!!! You Suck. My daughter has been taken advantage of by the store in Villa Rica Ga. She purchased a phone and cant get it. The store is never open. The man at the store closed the door in her face 30 minutes before closing time instead of activating her phone. To top it off he kept the phone. I have tried to reach any one that can help. I can't even get a human on the phone. Like I said earlier BOOST MOBILE SUCKS!!! if you are not a customer don't be

    Tmac 4/16/10 1:54PM

  • There is not customer support and the the phones get broken after couple weeks of use. Do not use this services it really sucks!!!

    yo 4/15/10 2:43PM

  • I'VE BEEN TRYING TO GET HELP FROM YOU FOR 3 DAYS NOW. THE INSERT INTO THE BLACKBERRY CURVE CAME OUT WHEN I UNPLUGGED THE CHARGER. BLACKBERRY SAYS IT IS YOUR RESPONSIBILITY AND YOU SAY IT IS BLACKBERRYS. SOMEONE SHOULD KNOW WHO IS RESPONSIBLE. I CAN'T BELIEVE THIS IS HOW CUSTOMERS ARE TREATED.

    MELODY 4/14/10 2:47PM

  • Boost Mobile sucks and their customer service operators tell one lie after another, I sold my boost mobile phone to a friend and she hasn't been able to cut the phone on in over a month, they keep telling her they have to esculate the order because the phone was lost or stolen and I never reported it lost of stolen.....they must have script they read from...HEAR ME LOUD AND CLEAR ANYONE OUT THERE DO NOT GET BOOST MOBILE SERVICE...TELL ALL YOUR FRIENDS AND FAMILY!

    MONIQUE 4/14/10 1:17PM

  • My name is Theo Fulwiley,I left verizon co.service after 3yrs. of service to become a boost mobile customer thinking it would be better.I join in Dec.of 09 and have not been able to use my internet service at all. Phone would not keep a charge so i sent it in for repair.Got it back two weeks later without the back to my phone. As of now still don't have the back to my phone yet.how can i carry my phone around without the back of it.Also why should i pay for a month of service when I did'nt even have my phone I feel that is so unfair to a new customer.

    Anonymous 4/9/10 2:30PM

  • Trying to activate a new phone - 3 plus hours spent with clueless customer service - tried transferring my service from sprint to boost which should be very easy - now being told my phone would be down for 48 hours? DO NOT USE BOOST YOU WILL BE SORRY!

    wackya 4/2/10 9:45AM

  • I'm already a disgruntled Boost customer, its always something with these people, slow texts, texts not gettting sent out, texts not coming in, dropped calls, pathetic customer service etc etc. Now, I just went and bought the Sanyo Incognito a hour ago, tried to activate with my same number, low and behold now I have no service at all! tried to make a call and it said im within a sprint private network, go outside the network to make a call!!?? WTF is that shi%? I called Boost, tech guy says someone around me has a AIRRAID set up and Boost needs to do something to my phone to make it work which could take up to 5 Fu%$*&g days!!! Im about ready to go get my money back for this Incognito and go with Metro PCS or Cricket or anything other than Boost Jesus F^%&*^g Christ !! its always something with these people. Im so pissed! Think 8 times before going boost or buying the Incognito.

    Pissed in Vegas 4/1/10 5:38PM

  • i paid my bill and this text message tells me my service was expired.i called customer service, the guy tells me it's only to remind me, after getting 6 frickin messages?!!!?

    hellokitty 4/1/10 3:36PM

  • I really hate boost mobile i had it for a month and wanted to kill myself like seriously it sucks and when i called customer service i got a rude lady who said it was my fault the phone wasnt working right! Plus y can never talk to a person when you want to so i'm saying by to boost mobile and going back to T-mobile they might ot be the best but there a hell of alot better then BOOST@!

    Anonymous 3/23/10 6:11PM

  • this freakin suks my bill dnt get paid till the 2nd of april n my fone isnt recievin or makin out goin calls or text messages omfg....wth n cnt call customercare ethier

    keke243 3/20/10 5:55PM

  • my husband an i both have a boost phone we love it untill we have to reboost with 50 doller card for the month, the person that is helping us always puts the card on my husbands, we tell him that we didnt want it on his but my phone, then he changes it back to mine now he has been doing this ever sence we got the boost phones, so we call to put another card on my phone and they make the mistake and put it on my husbands phone yet again, so i tell the man its wrong and that its to go on my phone and he says that they dont do that its against there rules and regulations, so i say it wasnt our mistake it was theres then he says they can not do anything about that.....now we are out 50 dollers and i still dont have my boost up yet....we have had the phone for about5 months

    kayecoubert 3/19/10 7:35PM

  • There are not enoughr words to desribe how bad ustmer servie at Boost Mobile is..You get some foreigner ( pretending to be An American, I know this beause most companies outsource telephone customer service because they work for alot less than Americans!) The man I spoke with insisted the problem was not with Boost Moibile Service and insisted I had broken my phone. Which was an$135.00 Motorola phone/camera/full qwerty keyboard. So he switched me over to Motorola who wanted me to send my phone in to be repaired ( for $150.00....)When they said that I was like for that price I can go out an buy a new phone.Even though I knew the phone wans't broken so I hung up on them leaving with a few "choice words of my own!!" Needless to say at 7:30 this morning i hears a phone ringing and sure enough it was that Motorola that they said was broken, Sine I already have a coinsiderabke amonut of money invested with Boost, I think I will stay with them fro awhile. WOULD I RECCOMEND THIS PHONE OR ANY OF THEIR PLANS TO ANYONE??? NO, NO, AND HELL NO!!!!!!

    BADGIRL4LIFE 3/9/10 8:52PM

  • O.M.G. I am so upset I don't even know where to start. I live in Mew Hampshire and apparently there are not very many toers here So first off I get horrendous reception( that's when I get reception at all...)When I bought my phone they never told me any of htis I just thought it was a great deal 50 bucks a month unlimited calling, text and internet!! So, I have been just putting up with the reception problem, I just use speakerphone alot. But about 2 weeks ago we had a really bad rain/wind storm so my phone went out...needless to say it still wasn't working yesterday so I decided to all customer service .. WHAT A F-EN NIGHTMARE...ON HOLD FOR HALF AN HOUR JUST TO BE TOLD IT WASN'T THE SERVICE IT WAS THE PHONE which I knew was not true because it happened once before when I first purchased my Motorola phone and fixed itself after about 3 days. Anyways, they put me through to Motorola who kept saying are you sure you did not drop the phone?? YES, YES AND o.m.g. YES....THEY tell me I am going to have to send the phone in to be repaired FOR GET READY...IT'S A DOOSY $150.00 well i only paid 130.00 for the phone so I pretty much told them where to go.....I WAS SOOOOOOOO MAD. I HAVE BEEN USING A TRAC-FONE FOR THE LAST TWO WEEKS, so i was thinking I am gonna switch companies or something...BOOST MOBILE SUCKED!!! Needless to say I awake this morning to phone ringing, ( wanna guess what phone???) The Motorola that needed the 150.00 repairs. UNBELIEVABLE HUH??? So i will stick it out woth BOOST for awhile anyway, They did give me a whole 10.00 credit after all....L.M.A.O. pissed off in New Hampshire

    badgirl4life 3/9/10 5:07PM

  • I wish they would have a live person to talk with. My boyfriend has paid a few of my phone bills and yet it seems that I've been billed at the same time.
    No way of knowing if I was or not.
    even if I cancell my phone service, I have to wait another 60 days for it to be cancelled giving me a bad credit report.
    I can't even be reinburst the over payment.

    Anonymous 3/6/10 3:43AM

  • I own the i776. The phone only works on speaker. Best Buy told me to go to sprint nextel for repair. sprint nextel told me to go motorola or boost. Motorola said call boost. called boost, after a lot of minutes of trying to figure out what number to push for help, I was told to call motorola. This company (Boost) must pride themselves on lack of service and poor quality phones. It amazes me that they are in business still.

    Anonymous 3/5/10 11:14AM

  • how can i change my $1. a day plan to the monthly plan?because last month i had the $1. a day plan but now i want the monthly plan!i already payed the $50 but i cant't change plan because i have $49.left because of $1 a day plan i had.

    diva 3/4/10 10:52AM

  • I HAVE BEEN TRYING TO PAY MY BILL FOR OVER AN HOUR OVER THE PHONE, IM HAVING TROUBLE, CANT GET A LIVE PERSON ON THE PHONE, RECORDING SAID UNABLE TO LOCATE AND JUST HANGS UP ON YOU, EVEN IF U PRESS 0
    AMERICAN BUSINESS IS REALLY CRUMMY AND THAT IS SAD, WHEN U HAVE HELL PAYING YOUR OWN BILL

    SHELENED 3/4/10 9:51AM

  • i'm not a customer but ordered a phone online and well to make long story short. boost mobile has 6 charges to this phone and only one is valid. trying to get a person on the phone is frustrating so these charges can get cleared and I have sent several emails and only one reply and that is to call the customer support number. i'm ready to call the tip hotline and put them on the spot. good thing i have AT&T cause boost mobile SUCKS.

    LET 3/2/10 11:56AM

  • This does not make any sense at all, why can't you just press O for an operator! I am so frustrated. My parents was going out of town and our bill was paid from our account and I see the payment was taken but yet the phones never came back on.

    This is NOT customer service!

    Anonymous 3/2/10 8:47AM

  • horrific customer service, service interrupted feb 27th and payment in cash made feb 28th, phone has not been turned back on and it is impossible to get any resolution!

    Anonymous 3/1/10 9:02PM

  • im so irritated you can never talk to a real person...just to get a customer service number that works is even more irritating..customer service sucks.....when you try to add money your phone still does not work till the whole 50 is paid...

    Anonymous 3/1/10 7:36PM

  • Boost customer care service is disrespectful. They make you wait on hold for hours only to be transferred and kept on hold for hours. Boost doesn't appreciate their customers. They are a gimmick! They make u repeat urself over and over. All they say is Im sorry and some some other bs! They never take responsibility for their actions and it is disgusting! I almost always end up having an anxiety attack after dealing with them! they make me sick!Somehow the line gets disconnected when talking to them!

    Darkie 3/1/10 5:55PM

  • im pissed.! screen went blank after 1 month. on hold for hours!!!

    cuddlefuckface3 3/1/10 4:42PM

  • if you're having trouble with your service because of the feb. 29th issue you have to call and have your phone reactivated. its a pain in the rear, took an hour and half in total and i couldn't tell you how we ever got a real person, but good luck.
    However, the boost 'employee' that left that nasty comment: I cant imagine how bad YOUR life must be that the best job you could get was a pay as you go crappy credit call center

    Anonymous 3/1/10 4:31PM

  • I have already made a payment and it says that I need to add -$1.00 to re-activate my account!

    I have been calling non stop since 3:20pm it is now 4:34pm

    It puts me on hold while it trys to connect me to a rep but after 9 minutes on hold, it hangs up on me!

    I am really starting to hate this service!

    boastsuxyo 3/1/10 2:41PM

  • I am having the same issue, because the bill is due on th 30th of the month....not 30th in February, service is interrupted, paid bill phone still not on...got some rep in the phillipines...still on hold with them, they say power the phone off remove the battery and then replace it should start working...well it doesnt....other problem is their customer service stinks...rep I am speaking with claims their home office is in the phillipines as well...says he can't find a supervisor to transfer me to...and doesn't know any other numbers for me to call...and just hung up on me....I am just going to have to add my son to my ATT line forget this nonsense.

    svdumas 3/1/10 12:51PM

  • i am soooo FUSTRATED right now.
    i had my service interrupted because the payment was due on the 29th of each month, and guess WHAT.. THERE ISNT A 29TH IN FEBUARY... so i paid the 50 bux... and IT STILL WONT LET ME MAKE CALLS ON IT. AND IT STILL SAYS MY ACCOUNT IS INTERRUPTED. I HAVE BEEN CALLING CUSTOMER SERVICE ALL DAY AND HAVE BEEN HUNG UP ON TWICE WHEN I TRY TO GET A REAL PERSON ON THE PHONE.

    olivialL 3/1/10 12:34PM

  • I paid for 2 months (Feb & March) and now I'm getting text messages sent to me saying my payment is due for March. I called Boost at 1-866-402-7366 and never got to talk to a live person about the payment I made for the two months. So I went on line and I can't find anything to help me out here. How do I go about finding out if they have my payment for March. Will someone from this company answer my question?????????

    cha_sape03 2/26/10 8:45AM

  • Boost sucks literally, no one comes to talk. I was on hold for 20 minutes and when she came on she pretended she could not hear me. What the f..... No more boost. Text is always down and the SERVICE SUCKS.

    Sandra 2/24/10 4:18PM

  • The wait time was crazy ...And I'm better off going back to Verizon at least their phones don't have this many problems. It's true what they say, you get what you pay for Bye Boost.....

    Shaun 2/24/10 3:27PM

  • I had no problems at first then i began getting sending/receiving text message problems. At first getting ahold of a live operator wasn't too bad. Now im having the same problem again and the automated voice is the only thing im hearing other than the music being on hold. You get what you pay for.. no contract, cheap flat rate, the service isn't as great as others but it could still be better.

    Anonymous 2/24/10 3:19PM

  • HORRiBLE CANT EVEN CONTACT THE CUTOMER SERVICE WITHOUT A MACHiNE TALKIN MORE THEN THEY DO!!!!


    HORRiBLE SERViCE WILL NEVER GO BACK TO iT EVEN iF iT IS AFFORDABLE! i RATHER PAY FOR SOMETHING MORE EXSPENSIVE THEN NOT GET ANTY GOOD CUSTOMER SERVICE AT ALL

    Anonymous 2/18/10 7:45PM

  • It is the worst mobile service provider I ever used. Bloody bad network and increadably worst customer service!

    Anonymous 2/10/10 9:32PM

  • Well where do i begin with my story.....

    As of 2 am 2/5/10 i upgraded my i9 to the new sanyo incognito, i sat on hold for a hour and a half before i finally got to talk to someone. from there things started to move along relatively fast, until i was told to turn my phone back on and when i did i couldn't do anything. got to spend another 10 mins on hold while the guy went to find out what happened. when he came back to the phone he told me that soemthing was down on their end and that i would have to call back in the morning. not the thing to say to me, i told him that if i hung up the phone i wouldn't be calling back and that would be the end of my "service" with them (i've been with them since 03) it was at that point that he went to talk to a supervisor. anyway after being on the phone with them for over 2 hours i ended my call with them being able to make calls and send texts on my new phone. as of 5:30pm 2/5/10 i still had not recieved ANY TEXTS, so i called them back and was told that it would take 24 hrs for everything to switch over. i was then told to take the battery out of my phone and wait 5 mins, put it all back together and then i should recieve texts again. well needless to say that when i finally called them back at 12:30am 2/6/10 i was put on hold for almost 30 mins, finally got someone who had me reset a bunch of stuff (that i had already done), and when i still didn't recieve any texts i was put on hold so that he could talk to the tech guys. 20 mins later one of the tech guys picks up the line and asks what he can help with so i tell him what the problem is just to be told that there is no one there for tech support and that i would have to call back in the morning.

    i told him i wanted a supervisor, he got rude and told me there was no supervisor on the floor and that they were just trying to clear all the lines so they could go home.

    i just can't figure out why i was put on hold for the tech guy (just to find out that there was no one there), why wasn't i told that there was no one in the tech support to help me due to the time i was calling and that i would have to call back in the morning. better yet why didn't the guy i talk to at 5:30 just put me through to the tech guys in the first place??? that would have been the "smart thing" to do.

    anyway, i'm not happy about this. and i feel that no one was helpful or at least somewhat knowledgeable at all. whe i call back in the morning i'm going to ask for a supervisor and i want my phone fixed the right way.

    priscillarose 2/6/10 1:43AM

  • I woke up this morning and had NO service. I have been trying to get through for HOURS and emailed a message online too. I got through after holding for 17 mins and then got HUNG UP ON!!!!
    This phone is terrible and people cut in and out all day when talking on it. I wish I would have stayed with Tmobile!
    They NEED to do something about the service!!!!!!!
    It is also telling me my balance is $1 and both my husband and my pmts were made at the same time, . . .and should be FULL for an entire month!

    Anonymous 2/5/10 8:58AM

  • I Hate this phone,I hate this service, I hate this company, I want to puke everytime i have to reboost. I can't believe i switched from metro pcs so I can chirp my peoples. The hell with chirping because my thats all my piece of s#@? will do now! im soooo disgusted with this service i wanna hit something! im not even a violent person but damn!! im done with boost, please i wouldnt recommend my worst enemy get this service...

    Anonymous 2/4/10 2:19PM

  • What a load of garbage this "service" is. I've had the unlimited plan for less than 48 hours and am already receiving messages when I try to text saying that I have a zero account balance. Despite paying $50 the night I purchased it. I've been disconnected from their incredibly convoluted "customer service" menu 4-5 times, and now that I've gotten through to their AWFUL hold music, I'm being told that the wait will be over 15 minutes. Super. I can't wait to see what kind of nightmare I'm going to be met with once I do get through. Save your time and money. Go with a different provider. I'm guessing tin cans and string will provide more satisfaction.

    Samy 2/4/10 9:34AM

  • Boostmobile customer service does not exist period. I have the unlimitted service, and today is 2/4/10, my payment is not due until 2/21/10, yet I texted a friend, and got a message from BSTFree Text Message, saying "your message was not sent due to low balance" I have called at least 10 times, and never got a live person. I'm goint to a real carrier, with live people to help customers - I've had it with these idiots, obviously I'm still not able to text anyone.

    GlLort

    Anonymous 2/4/10 1:11AM

  • I actually got to speak to a LIVE person AFTER waiting for over 15 minutes, not any good 'cause he couldn't solve my problem so he transferred me to technical support but they couldn't help me either! I'm returning my Boost phone and going back to what I had before which was Metro PCS. I never had so many problems with them. I switched to Boost for the $50 unlimited plan and I got nothing for my money!

    Majadito 2/2/10 10:36PM

  • Boost Mobile Has the Worst customer service i Have ever encountered. I tried to call to add minutes to my daughter's phone and It took me 20 minutes and being disconnected 4 times when requesting to speak to an agent to finally speak to a person. They are so impersonal. I am truly unhappy with the difficulty to add money to my teenage daughters phone.

    silverfox 2/1/10 11:53AM

  • BOOST MOBILE has to be the absolute worst. You would think that since I can't call anyone yet they can call and text me.. BOOST should credit my account and not change my service. They say there is nothing they can do. So I'm supposed to pay the price? I think not. I know other people this has happened to. I will be switching companies as well as my family and friends. What a bunch of B.S.!!!!!!

    branfish 1/29/10 11:17AM

  • I am done with boost mobile. Their dollar a day plan just eats money, and i have to be constantly switching plans just to save money and they screwed me over even more. When it says my plan was changed and i checked it and everything, it took a dollar off so I thought okay well it changed. but then it started taking off more money and i was wondering why my phone cut off in the middle of talking. I have weekend and nights minutes and thats the only time I talk, most of the time i text during the day. SO i dont understand. I think i was completly ripped off. There is no limit on how many times i can change my plan. and I am done withe boost mobile. I give them a 2 out of 5.

    Anonymous 1/26/10 8:32AM

  • I had bought a boost phone over 6 months ago and i have the 50 dollar plan. Now every time I going to a store to pay the bill they take my money and say it has been payed. Will the next day when my phone bill is due i have no service. They say that i have been getting add-on such as games and ring-tones and wallpapers, but i haven't bought any add-on from boost ever. And they charge me every month from an add-on that I dont have and i tell them every month i want ti canceled and they say okay we will get of for you. Will it never happens and i am tired oh paying extra money for something that i dont have. I am tired of boost mobile i am about to go to another service provider!

    Anonymous 1/24/10 9:22AM

  • I would have to agree with everyone on here. Boostmobile customer care is very terrible, unprofessional, and all you get is an automated service, you can't even talk to a real person. And every time i have called i have had problems. I like the 50 dollars a monthe unlimited plan but the service SUCKS. Who wants to talk to an automated recording, someone real would be nice. And when I do get a real live person they are of absolutly no help.

    Anonymous 1/22/10 6:06PM

  • This is the value based division of Nextel, and their #1 goal is to collect fees with minimal level of any service at all (no direct line for tech support/ can't contact tech support from phone to report issues in coverage, won't address issues with previous nextel cusotmers) and Automated attendant maze when you call with no tech support option. I was previous a Nextel customer (happy with system) and switched to BOOST with Nextel's suggestion to switch to BOOST instead of another flat fee carrier & keep my same phone and receive same Motorola iden service as I had with their 50 unlimited plan that includes data. Nextel is loosing business as well as all the other traditional fee services as user migrate to flat fee full service providers like Metro PCS & Boost. The only problem is the BOOST SIM card that was sent via Nextel customer service to me to transfer to boost has NO basic DATA service confirmed, and the company propaganda line when I call them to report my SIM problem is "We don't guarantee data for previous Nextel customers" even though my Motorla iden Phone is also a current Boost iden model phone and I have the latest upgrade from Motorola that list Nextel & Boost as carriers for my model phone with the current software installed on the phone. It's passive aggression by Nextel to limited the data service (without full disclosure) for previous Nextel customers with the BOOST SIM card they provide. They run you through the standard 1 hour of BS with CS, "remove battery", "Master Reset", "Default Restore" as the front line CS is not informed about the difference in SIM cards.....but when I put my friend BOOST sim card in my iden phone (that came with his original iden phone sold by BOOST), I get NET data 100% of time with no problem with my phone, it's my SIM and or programing of the BOOST SIM....so here' the deal...B.O.O.S.T. (Basics Only Of Service = Terrible) There's no direct line to call for tech support, if you tell them you are a previous nextel customer they won't generate a trouble ticket for your lack of data problem (cs stated they don't service nextel phones even though it's a programing issue), and they won't admit the sim cards they provide limit data use for previous Nextel customers. My plans calls for unlimited data : yet the SIM card provided does not provide data....Simple, they want me to be dissatisfied with BOOST and move back to Nextel....never going to happen, I'm moving to Metro PCS! At least they are honest with their name: BOOST= Basics Only Of Service = Terrible!

    Boost=SLANG to steal 1/22/10 10:13AM

  • absolutly terribal customer service, havn't had a phone in 2 days all they have is a automaded machine, finally got intouch with some and they said they cant help me stayed on the phone for a half hour for them to hang up the phone on me you want to get mad wait till you have to call them for something!!!!!!!!1

    Anonymous 1/18/10 9:41AM

  • Tonight I tried to donate to the Haitain earthquake victims by texting "Haiti" and "Yele". I received texts from both sites that Boost is not participating in this campaign. Shameful!!!!! I called Customer Care and was hung up on by a so-called representative. I'll be switching to another carrier.

    Anonymous 1/15/10 7:20PM

  • I have had Boost mobile for over one year. I am a 63 year old woman who does not want to sign a contract agreement for cell phone service. However, in my area, area code 49012, my reception is more than terrible. I have complained many times. Nextel service was wonderful before Sprint bought the company. Sprint service took all of the good things about nextel and left nextel with the crap. Consequently, Boost service is crap right along with Nextel. MAKE IT BETTER. WE'RE YOUR CUSTOMERS. WE DESERVE BETTER. Maybe we should all find a different company.

    amowrey 1/13/10 4:27PM

  • I purchased this boost telephone less than two months ago,all of my calls drop. I am going to complain to the BBB about this. Why would you hurt people in this depression, when times are so hard. I purchased this call for emergencies, I had to call the fire-department and my call dropped. Thank God my neighbor was there to take my infant to the hospital. You need to either give me a telephone that won't drop or give me my money back. I have been told that you have no problem cutting off the service, then you need to stand by your product. And how in the hell do you talk to a live person that speak and understand ENGLISH. This is the WORST SERVICE I HAVE EVER HAD IN MY LIFE.

    Anonymous 1/11/10 9:18AM

  • I sent the following note on 1/5/10 to Boost Mobile customer service. Today (1/6) I received a call from Boost Mobile who again quoted their "Terms and Conditions" and denied a refund.

    Here's the note I sent: "On 12/31/09 I purchase a Boost mobile phone and paid for one month of Boost service. When I got home I found out that I was unable to use the service because the phone did NOT have any service in my apartment. I returned the phone to where I bought it (Radio Shack) and they gave me a credit for the phone. BUT, they said they COULD NOT give me credit for the service and that I would have to talk with Boost mobile to request this.

    Well, I have talked with at least a dozen people on Saturday (1/4) and today (1/6) with no satisfactory response. I have been told that since the service was paid for in advance and in the \"terms and conditions\" it states you do NOT give refunds, that you will NOT refund the money to me. I CANNOT fathom a company that has a business practice of taking money with no responsibility for whether the service works or not. In my case your service did NOT work!!!

    I want you to refund the money I paid!! Thank you,

    Anonymous 1/6/10 2:45PM

  • where do i begin...the customer care center is unfit, un knowing, and certainly not helpful!! i have just spent a grueling 2 hours on the phone speaking to someone with the intelligence of a 2 year old! who continually told me how sorry they were, but wouldn’t do anything to resolve the problem! i purchased a Boost phone in September it has broken more than 5 times and the replacement phone Boost sent me is broken as well and likes to eat phone cards! During my call i was continually told how "sorry" they were ALSO i would like to note the customer care repesentive i received blatantly called me STUPID! if you are debating about purchasing a boost phone, AVIOD it, IT is an additional headache I WILL NEVER PURCHAS A BOOST PHONE AGAIN!! THEY ARE THE WORST COMPANY EVER!!

    Anonymous 1/2/10 11:27AM

  • I needed a new wall charger so I called the number that was given by other customers 1-888-266-7847, spoke to a Miguel. I explained to this person that I needed a new wall charger. I found out that it is not that easy to go into a store and purchase the type that I need. My phone is an I465. I went to the store that I purchased the phone from which was Radio Shack none of their chargers fit my phone. I said to Miguel this does not make any since, I have purchased a phone which was not cheap and can not find replacement accessories. His comment to me was THATS HOW IT WORKS!!!!!!!!! I thought wow this is what customer service has come to.

    Misstang1166 12/29/09 5:59AM

  • Customer service is HORRIBLE. First get people who can speak English@! I bought a boost phone and put a $50.00 boost card on it. After activation I could get no service. I called BOOST MULTIPLE times and they could not trouble shoot the phone. After speaking to a friend who had the same phone we traded SIM cards and I couild get service. I took the phone back to Target and exchanged it for a new phone. When I tried to put the $50.00 card I had already purchased on the new phone I was told I couild not do that because my old number and account was still active. After talking with this service rep who could barely speak English, I got so frustrated that I had him totally deactivate the returned phone.Although I don't know why it didn't deactivate when I returned it? This guy wanted me to go back to the store get them to call Boost and give me an unactivated SIM card. How crazy is that? So I ended up losing $50.00. That SUCKS!

    Anonymous 11/25/09 6:03PM

  • I was thinking about going to boost from Cricket, but we have never had any problems with our cricket service. I have read all of the negative comments, they scare me. I read the employee comments. I know that if I worked for a company that told a customer that it basically sucked to be you. I would have been fired. My family and I have decided to not go the boost way. I want good customer service, and company that doesn't have employees telling me to deal with it. That in itself is the wrong way to convince people to use their service.

    vnrobin 11/25/09 1:39PM

  • This is the worst service I have ever had .You can't receive or send a dam text. I paid $129 for a phone that half the features does not work, I call every week and hear the same dam excuse that they are experiences . 5 months now i have had this phone and it the worst service ever. I will be calling the better business Bureau next!

    knockiesockie 11/25/09 11:24AM

  • I hate Boost, I switched from Tmobile to Boost few mts ago, and I am going back to tmobile. I have dropped calls very often, the phones suck, text messages always have problems incoming & outgoing, either I don't get the text on time or they don't go out at all. Its annoying that when you get a text it says 'downloading' and sometimes after waiting for it to download, I get a messesage saying 'unable to retrieve message.' Texting is truly a nightmare on Boost mobile. Dropped calls is too annoying, did I say, I HATE BOOST!

    Anonymous 11/11/09 11:12AM

  • THIS IS THE WORST SERVICE YOU CAN GET, I BOUGHT THREE FOR MY FAMILY AND I WILL CANCEL ALL THEM.I DO NOT RECOMMEND.

    Anonymous 10/20/09 10:50AM

  • singed up for auto reboost got conformation letter in mail and the still shut my phone off I have been hung up on 3 times They do not care. Now that there are others offering the same prepaid plans it will not be long until sprint is back were they started. We can only hope that this happens so someone buys them.

    thechamp2003 10/17/09 4:46PM

  • it sucks because you cannot talk to anyone

    Anonymous 10/8/09 11:40AM

  • The wireless service varies SOOOO much. They say they are just overwhelmed with customers and the system can't handle all the calls. THEN DON'T SELL THE PHONES AND SERVICE PEOPLE UNLESS YOU CAN DELIVER WHAT YOU SELL THE PUBLIC!!!

    Anonymous 10/8/09 4:59AM

  • Don't even try to call for customer service.You will spend the whole day and never find answer. They are BADDDDDDDDDDDDDDDDDDDDDDD!!!!!!!!!!!!!!.

    Anonymous 10/1/09 11:26PM

  • I would like to write something about their customer service, but I can't because they don't even have it. They are trully bad.

    Anonymous 10/1/09 11:13PM

  • push 5 then 1 then 0 to get a human

    brett1978 9/26/09 11:38PM

  • Any of you who are actually defending the Boost Customer Service obviously there is something severely wrong with your brain. I have been trying ALL day to get to talk to a live person. All I am getting is their damn automated services. So if you were actually able to get through to someone, mind telling me how, because this is getting to be ridiculous.

    cvillegas8332 9/26/09 2:09PM

  • I switched from Sprint to Boost, and it took 3 hours on the phone back and fourth with sprint and Boost just to activate my new phone using the same number. They both do not know what they are doing.

    MAtes 9/26/09 1:30PM

  • Ok where do I start it is now 09/22/09 and I dnt have any service on my phone and has been like this for about 26hrs now. I guess its a network problem because everyone I knw that has a boost from chicago,il to mount vernon,il to oxon,hill,md to milwaukee wisconsin is having service problems too .....Boost u gotta step ya game up ur gonna loose alot of customers.....

    I did luv boost yayyy virgin and 9/22/09 8:46AM

  • Getting a live person is like trying to speak to a rock.
    Answering machine HELL with a revolving door.

    Judith756 9/22/09 8:03AM

  • After serving my country in Iraq ffor the 3rd time, I cam ehome and switched to Boost mobile thinking nothing could be worse than T(errible) Mobile. Boy was I ever wrong!!! I got a phone for me and one for my wife and everything seemed okay at 1st. But then I started dropping calls like every other call. I called customer care at least 18-19 times before the 30 day trial period was over. Then they said no you have to return the phone to motorola. I said okay, but what the hell am I going to use in the meantime? They told me to just buy another phone. WTF!!!! I just spent almost $400 on 2 phones one of which is F*ing defective and you want me to take a chance on another one? Dont buy the i465 phone! It sucks! But not as bad as their non-customer service!!! You would think if so many people are complaining about the same phone, that maybe there's a G.D. problem with it! I can be sitting in the same place and the bars go from 4 bars to no bars then finally drop the call. I mean some time I would just hokd my breath so i wouldn't move and it still drops the call anyway!! I have only had this phone for a little over 30 days!! If anyone knows a good nextel phone that works with boost mobile please put it out there.....

    Boost Cust care SUCKS!!!! 9/16/09 11:21AM

  • i sat on the phone since 9am this morning it is now three fifteen. I was confirmed an amount of thirty nine and some change. Why was i charged a larger amount? Now i wake up after making purchases the night before cigs, a pop, a couple of movies. now i have two over drafts, one pending and no way to cash my check and pay my bills! now im looking at more late fee's! to make the situation way way way worse i was given the run around to a dead end a few times and got hung up on three times (one time by id number 300453 julie) right after i told her not to put me on hold because i had been disconnected a few times already. the biggest problem i had was with id #1068 isaias!!!!!! he refused to let me talk with some one else he told me he has no boss and was better at frustrating me than anything, im sure that at least tracy is above him! i am now writing this with no result i spent my whole day trying to handle your employee's mistake, taking more money than authorized. why is this happening? its unacceptable so now im screwed. well if this is not resolved PROPERLY before the bank closes and i miss my bill payments i will be forced to take further action for affecting my credit rating. over six hours of being put on hold and getting hung up on i am confused how you stay in business. a pre pay ruining my credit? wow! i could see if it would have been taken care of right away but come on!

    Chad Harris 9/15/09 1:32PM

  • Boost customer service is nonexistent. I just added more money to my phone and IMMEDIATELY it stopped working! I'm out $40 for minutes I CAN'T USE BECAUSE I CANNOT FIGURE OUT THE PROBLEM BY USING THEIR RIDICULOUS PHONE AUTOMATED SYSTEM. I want a human being to talk to, not a stupid machine.

    FedUpWithPhones 9/12/09 11:13AM

  • I've been a Boost customer for over a year now. But the customer service goes from ok to really bad. I spent over an hour today on the phone with customer care just to change my mobile number. In all, got transfered to 4 different people throughout the company. First the Boost care rep couldn't complete the request, then for some unknown reason, he transfered me to someone from Sprint or Nextel. The rep at Sprint/Nextel didn't understand what I wanted. Kept asking me if I wanted to port my number to a new service. I found myself practically yelling at her. Simply saying ALL I WANT IS A NEW BOOST NUMBER! Kept getting put on hold. After repeating all of my account info three times in a row due to a bad connection (with other reps laughing loudly in the background). Put on hold again before the dimwit comes back on and again, transfers me BACK to BOOST! So then the connection was almost non-existent. Couldn't hear this new Boost rep for anything. Thought I was talking through a can with a string attached..By this point I was wondering if any of it was worth it..To top it all off,after all was said and done,I discover that I got $10.00 deducted from my balance for a 'Market Transfer' fee AND a 'walkie-talikie number change' But here on the Boost FAQ's it states that up to 3 number changes are free, THEN YOU ARE CHARGED $3.00 each one after???!! This whole thing turned into a nightmare...

    On top of that, yesterday I got my call dropped and my phone read 'No Service' for almost an hour before the signal returned..I'm on the $50.00 unlimited plan on my boost phone and pay-as-you-go on the second family phone and I guess the old saying is you get what you pay for. They really need to overhaul the way the company deals with it's customers and not just rely on pricing and value deals to keep subscribers.

    byenite7074 8/26/09 4:36PM

  • yes i called to ask about pay as you go and they hung up after 25 mins of holding i didnt bother calling back i went to a boost store and they stright up lied to me saying mins never expire and they gave me a booklet to read and it says 90 days expire thanks boost thats all i needed to know and i had to find out on my own.. if you hang up on someone that is thinking about getting your service dont hang up on them. remember the customer is who controls you having a job or not

    Anonymous 8/15/09 6:25AM

  • IT is pretty sad that you have to wait over 15 minutes to talk to a representative and then get hung up on.

    Anonymous 8/10/09 6:34PM

  • This service is horrable most of the time there is no service available. I just got there i465 and i have to keep turning the phone off and on for it to send and receive messages.

    kris 6/26/09 9:07AM

  • They are idiots. i asked for my pin number to be changed and instead they reported my phone stolen 3 HOURS AFTER I CALLED!! then, wondering why the phone is off, i called and was told the phone didn't work because of the transmitter. it took 45 minutes before they realized they suspended the service!

    Anonymous 6/25/09 11:20AM

  • Yea Why Have a Great Plan With A F*****d Up Service...Wooowww. its Not even Worth Getting the Phone...

    Who 6/15/09 8:01AM

  • Employees are great. They are courtious and show a great attitude in trying to assist. I think their problem is that they are so computerize that inevitable human error screw their systems up. They have to confront that reality because in every sense of the word they suck.

    manvzq 6/2/09 10:22AM

  • BOOST SUCKS -- It is NOT even worth $1.00 per month -- HORRIBLE SERVICE!!!

    Anonymous 4/27/09 4:41PM

  • This service sucks I PORTED MY NUMBER OVER FROM METRO thinking BOOST was better I DONT RECIEVE MY TEXT, INCOMING CALLS AND SOME DAYS CANT MAKE OUTBOUND CALLS. THE 50 FLAT RATE IS WHAT GETS YOU. BUT IT'S NOT EVEN WORTH IT IM GOING BACK TO METRO

    KISSMYRING 4/15/09 4:40PM

  • the worst service i have ever encountered

    ruffryder 3/10/09 7:02PM

  • Submit your comment >>
  • I have been a boost mobile client now for over a year.This past monday I was charged 2.50 for a web site called pink frosty that i dont know what it is.This is the second time this has happened.Please resolve this issue and put 5.00 back on my account before i am forced to take legal action.Also I was charged 3.00 for a 800 number,that is a toll free number no one should be charged for a toll free number,that is why it is called toll free.

    Ljm4764 8/17/10 9:42AM

  • i had an issue with my service, and i called 888-266-7848 and i did go through a basic autimated process, not to terrible, or any worse than most, my issue was resolved within 10min and i am up and running again, maybe boost is coming around....honestly i haven't had 1/4 of the problems of when i was with metro, so i have a positive report for boost mobile ..... keep your fingers crossed as maybee it is a sing of improvment on boost mobiles part......thank you boost

    tinkerbell 7/21/10 7:56AM

  • I do not know about negetive comments I just got new service,I had one problem and the person that help me was the nicest person Ihave ever spoke to in a mobile company Boost Mobile gets A+ from me, Thank you.
    Maria

    Maria Avila 7/3/10 3:31PM

  • i got one word for ya'll...PATIENCE.
    its really not that hard.. i couldnt receive texts when i switched phones (i1)..i figured it out eventually, was on hold for 8min, dude was very helpful and polite.

    Anonymous 6/26/10 5:25AM

  • Boost Mobile is GREAT!!! it cost you $50 and you can call anywhere in the U.S. I was even able to use it when I went to San Juan, PR .. at no additional cost, I have had Boost since 2007 and I highly recommend Boost, they have no hidden charges, and they provide the same service as all cell phone companies, yeah, you may get a drop call every now and then, but you will experience that with any company you choose, Don't think cause you pay a higher price you are getting a better service, that is not always the case. I have had several different services before coming over to Boost, I had ATT, T-Mobile, Sprint and Verizon, and I will be the first to sat that Verizon has the GREAT service, but they are EXPENSIVE, they charge for everything, and where they get you is, when you go over your minutes, then they charge you the wazoo ..... if you're looking for great service and a good price, BOOST MOBILE is the way to go....

    LMTP2010 6/22/10 10:04AM

  • Called just now to request a phone number change. The phone rep, Gabby, was very helpful and courteous. She was professional and didn't sound like she was reading from a screen. She waived the $5 fee to change my number and then waited to make sure my phone was able to make calls after the change was made. Thank you Boost Mobile!

    ChrisFM 5/23/10 7:50PM

  • Have had Boost service for almost a year, Been through 3 phones (by choice) and the savings are amazing. Took the plunge to the Blackberry, and have not looked back. Sure the phones are a bit expensive, but the advantage is you dont have to worry about minutes. Since they changed the international plan to cover lower canada calling (Majority of my calls) $70 a month covers me for everything I need ($60 for Blackberry, $10 for international connect) Had AT&T prior to this and have the same dead zones that I had with AT&T mostly while driving on the highway, and back roads.

    Customer service has always been OK when I have called. If you show patients with them, they always seem helpful.

    Infopumper 5/19/10 1:41PM

  • Boost Mobile is above all in leading Customer Support for any pre-paid service. There is nothing better! I know this because I personally own this service. Why people would down such a great deal. The unlimited package proves more profit for the price, and the only ONLY sucky downfall is that there is no signal that you would see most contract based customers paying for. This is awesome I believe!!!
    For those of you who think otherwise on Customer Support try the following:

    1. Dial 1888-Boost4U on your handset it's a free call, since you're talking to the provider of course.

    2. If it asks for English which, I don't think that it may, then press 1 and then enter your ten-digit accnt. telephone num. with area code.

    3. Select 5 then press the selection for which plan you may have.

    4. Make sure that all of the features in these steps are set correctly. It is very picky sometimes!!! ENJOY!!!



    Angela 5/18/10 2:20AM

  • I've been with Boost for over a year since I left AT&T over contract issues. The service has been great so far and its great not having to worry about a contract or fees at the end of the month. Their $50 unlimited plan is a real money saver over my $110+ previous bills – no worry about overage fees from texting anymore and the Blackberry option comes highly rated from my mom and brother.

    The phone selection is much better than I expected and still pretty affordable and trendy. The Sprint powered calling network is giving me pretty dependable coverage with the ocassional dead zone. The internet can be a little slow depending on the area and the downloads are a bit pricy, but nothing I haven’t seen before.

    Speaking of dependable, Boost’s parent company Sprint has a whole new program out that is really helping people get and keep a cell phone.

    Their “Assurance Wireless” program is being in offered in five states and exclusively to low income, qualifying families and its an amazing deal. Qualifers can get both a phone and 200 minutes, with no fees or contract, for free with the potential to expand their program at. 10 a minute. While the program is new, I can only hope it will expand to more states and people who could also use a plan like this.

    I might not be low-income, but the savings would totally help me. While free is a bit much to ask of already loyal customers, maybe Sprint and its parents companies could offer something like this for $10 for everyone – new and old customers alike. Times are tough and having a cell phone is a must so click here for Sprint president’s email address: http://assurancewireless.webs.com and let him know that everyone could use these savings.

    collegegirl83 4/26/10 5:08PM

  • Based on my brother’s recommendation, I gave Boost a try over 7 months ago when I was let out of my previous contract. The service has been great so far. I love not having to worry about a contract and their $50 unlimited plan is a real money saver over my $110+ previous bills – no worry about overage fees from texting anymore.

    The phone selection is much better than I expected and still pretty affordable. The Spring powered calling network is giving me pretty dependable coverage with the ocassional dead zone. The internet can be a little slow depending on the area and the downloads are a bit pricy, but nothing I haven’t seen before.

    Speaking of dependable, Boost’s parent company Sprint has a whole new program out that is really helping people get and keep a cell phone.

    Their “Assurance Wireless” program is being in offered in five states and exclusively to low income, qualifying families and its an amazing deal. Qualifers can get both a phone and 200 minutes, with no fees or contract, for free with the potential to expand their program at. 10 a minute. While the program is new, I can only hope it will expand to more states and people who could also use a plan like this.

    I might not be low-income, but the savings would totally help me. While free is a bit much to ask of already loyal customers, maybe Sprint and its parents companies could offer something like this for $10 for everyone – new and old customers alike. Times are tough and having a cell phone is a must so click here for Sprint president’s email address: http://assurancewireless.webs.com and let him know that everyone could use these savings.

    Kimberly G. 4/26/10 4:46PM

  • Okay just had a problem solved concerning my texting by a guy named Chris & even though it took me a while to talk with a "live" person, he was very helpful plus he gave me a $5 credit too! Every little bit helps & I'm a satisfied customer once again!

    Anonymous 4/21/10 12:44PM

  • just used the 5 0 1 to get a person, came online in about three minutes, and within 5 minutes my problem was solved and they gave me a $5 credit as well. Too bad I had spent an hour on their website and regular phone number trying to do what this guy did in less than ten minutes start to finish. Their regular message kept saying to call back, only to get a message to call back. Stupid web site and phone line!

    Wirta 4/21/10 11:26AM

  • I used the 2 2 at each prompt- i had a very very nice guy to talk to, and not only did he help me with my problem- but he also explains why this happens and offered me sufficent help. If you dont get a person you can talk to or understand- just kindly ask for another :) they cant say no.

    Aj 3/14/10 5:51PM

  • YOU TRUELY GET WHAT YOU PAY FOR WITH THIS SERVICE, WHICH ISN'T MUCH. LIKE MCDONALDS, WITH BOOST YOU PAY FOR CONVIENCE AND ARE ONLY SATISFIED FOR A SHORT TIME. BUT, I WILL SAY THAT I RECIEVED EXCELLENT CUSTOMER SERVICE AND I HAD MY PROBLEM RESOLVED IMEDIATELY. STOP BEING SO JUDGEMENTAL OF THE SERVICE OR STOP BEING SO DAMN CHEAP.

    CHOICE4204 :-)

    CHOICE4204 2/22/10 5:52AM

  • I have to disagree with negativity... I've been a boost customer for a few years now... I had it before the new unlimited chirp came about but went to Tmobile for a better phone. Came back to boost once i9 came out... the phone wasn't a G1 but it was new to the market... went back to tmobile but kept the boost sevice for family n friends... its a great phone service. At any time thaat I had a need to, I can contact a live customer rep (during hours of service)... only problem that I had or have is the text problem but I was told that upon purchase of phone. I luv the flex pay. If I chose not to pay the 50 dollars, I jus add ten dollars and switch tto the dollar a day plan which is jus as good as the unlimited... Boost has been a lifesaver for me... I luv boost... I was told that the Blackberry get text n messages on time... gotta up grade, lol!!!

    boeknows1 2/5/10 11:32PM

  • If you call and ask Boost yourself, they will tell you they were not ready for so many people to switch to them once they started the unlimited plan. And they within the next couple of months everything will be straightened out, I had Boost when it first came out and again now that they have the unlimited and I couldn't be happier.

    About the slow text messages, and dropped calls- I've never had either. The biggest problem I've had is that it's taken up to 1hr 45min for my $50 card from CVS, Speedway, or Wal-Mart to kick in from such a high demand but the last time I spoke with someone at Boost they gave me a free $10 credit to buy some ringtones..

    Yes, you may have a few problems in the beginning, but they are quick to help. If you want to talk to a LIVE person, once you reach the 888 numbers automated service push 1-0-1, when they ask for numbers. And it will transfer you to a person.

    I've had every pre-paid phone you can think of, and Verizon and Centennial Wireless contract phones.. and Boost Unlimited is by far the best that I have yet to find. Either I just have very good luck, or everyone complaining just doesn't know what they are doing.

    Justin 11/26/09 10:00PM

  • Call the CARE #, press 5, then 1, then 0 (zero). Had a problem with a new activation, and the rep had it fixed within 2 minutes. Good service!

    Anonymous 10/29/09 4:37AM

  • Okay, Now Ive Been With Boost Mobile Since The Winter Of 04, An Boost Costumer Care Is Amazing, There Very Freindly, Attentive, An Get Down To Your Problem An Always Fix It. Now These People Are Over Doing It WIth All That Non-Sence, You's Are Being Lil Brat About Nothing.. Oh My Day Has Been Ruin By A Boost Costumer Care Rep Looking Face. Get Over It There Are Far Greater Things To Be Mad About, They Have An Amazing Plan An Sometimes Have Problems As Does Every Other Phone Company Around. So Overall They Have A Very Good Operating System You Can Get Help With Or Just Talk To A Costmuer Care Rep. So Yeah Thats All I Got To Say. I Love Boost Mobile =)

    4YearBoostCostumer 9/20/09 11:53AM

  • I love Boost Mobile. Even though they are through the same network, I switched to Boost from Sprint/Nextel with my unlocked Blackberry, and they are giving me the best service. They have great coverage, and customer service is always super nice.
    Beware of another unlimited service provider Cricket. I was with them for a few years, and as they get bigger, they have picked up a few bad habits like adding bogus fees to my account.
    But anyway, I prefer one of the two service providers, Boost and T-Mobile, Boost being on top. Why pay $99 for unlimited everything if you can get the same for 1/2 the price???

    Sucker4Boost 7/31/09 7:52AM

  • Boost rox its awsome now that they fixed their glitches. I have it since i switched over from virgin mobile which is okay but very expensive. But Boost i awsome now Long live Boost. lol

    Bosst King 7/23/09 12:55PM

  • Maybe it's you guys' location. I'm in San Francisco and have had GREAT service from them for 2 years. Flawless. I get reception in the subway and also in the recording studio. WAY better than Verizon and Metro. Maybe where you are they need to do some work on the connections. And customer care is EXCEPTIONAL.

    Anonymous 6/27/09 9:54AM

  • Submit your comment >>
  • I work for Boost. I read all these postings that customers say that our service sucks. Well, what can you expect people? You are subscribing to a "pre-paid" service, that means that you DO NOT qualify for another service. Either because your credit sucks or you just choose not to be in a contract. YOU GET WHAT YOU PAY FOR. If you want PREMIUM service, pay for it. If you dont have the money to do so, deal with it! If your credit sucks, deal with it! Thats life, get used to it.

    hje784 11/23/09 10:43AM

  • well im boost CSR representative and i feel weird reading your comments, i mean i know theres alot of stupid people on the call center i work. the problem is that our platform doesnt support the amount of customers that are on boost right now, i mean i do like 25 activations per day

    mike 10/19/09 10:18AM



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... account management; initial activation; offerings and promotions; and customer service. Responses were generated from about 4,3000 wireless users. ...
A Look At Boost Mobile New CDMA Service
It also remains to be seen how well supported Boost's CDMA network is, both technically and in terms of customer service. Also, you won't have access to the ...