Boston Globe Customer Service

Nov 13, 2023, digital articles disappear when you click on them. Any idea how to see the article?

My home delivery of The Boston Globe always arrives late. I have reported this for months. I have called multiple times. I have tried to escalate the issue. The customer service agents are always polite. They take down my issue nothing happens. I think the Globe would prefer everyone switching to digital subscriptions and this total lack of complaint resolution is their way of getting print subscribers to with.
Their ability to resolve delivery issues is totally useless. Perhaps a spotlight article on their poor customer service>

I am very disappointed with today's Sunday 9/27 puzzle. Clue 36 down is in error, as the answer "alkali" is defined as a chemical compound, while sodium is NOT a compound!

Look at pages B2 and B5 of today's paper (Aug 6). B2 is partially unreadable and B5 is totally whited out. This is completely unacceptable. Maybe John and Linda Henry should spend more money on how the paper is produced. I just changed my daily subscription to only Saturdays and Sundays but will now reduce that to only Sundays. Not worth the price

My complaint is not with Customer service,but with the printed paper and the fact that you are rasing the rate AGAIN after just rasing it last year.
I 'm now charged $98.00 dollars a month up from $82.00 which was rasied just last year.

I will now be paying around 1200.00 dollars a year for this paper.

No way should the cost go up that much,it is SO SAD that you force people to not continue to get the morning paper,and then state that the print media is dying.

Also you never let me know of the increase, a very sneaky move.

I guess I know what I need to do.

Regards,

Jeff Richard

Much like everyone else my experiences are all negative. Used to be good delivery but I have only had one Sunday paper since The beginning of January. Have been told by customer service it will be fixed but no refund and no paper,

As a long customer I am extremely disappointed. I have not had Daily and Sunday papers delivered. Currently I have not had a paper on March 20,22,25,26,27 and 28. I have daily contact with Globe staff who are not able to confirm when Boston Globe will actually be delivered. The past delivery person was positive and I remain extremely disappointed in the Boston Globe. I thank you for your time and seek an answer.

The Boston Globe is one of the most expensive deliveries in the US and the worst customer service. I have called or emailed the Glibe for 68 straight days for missing, late or seriously misplaced papers. Don't kid yourself. Nobody cares if you pay for papers and don't get them.

I wrote here three weeks ago, after stopping my delivery of the Globe for three weeks, hoping the new delivery service would become competent and delivery the paper on time, reasonably on time. Since February 5, my paper has been delivered late every day, or missing, as it is today. I was told, at 11:45 AM that I can either get credit, which means extending my subscription by a day, or get the Sunday paper delivered TOMORROW, with no consideration for delivering it today. I have interfaced with the Customer Service representatives who have assured me that the higher ups are notified and that the carrier service is also notified. To no change whatsoever. I really want to support the hard copy paper, as I have since 1996, but my frustration has reached its end. I am planning on cancelling my subscription.

The Boston Globe is struggles is not only about content but financial and service issues as well. Having just passed on a 20% price increase they are unable to deliver the product. currently we have received our home deliveries 45% of the time and it's only that high from daily badgering. They have instituted a child like auto response system that take twice as long to get humanized. Despite being told our faithfulness since 1986 is appreciated they still can't get it fixed.

I have subscribed to home delivery of the Globe since 1996 and though there have been the occasional wet paper or late delivery, there was a constancy to the system. Our carrier retired end of the year, and since then the paper, when delivered, has been consistently late and other times not at all. I called numerous times to report the lack of a paper in the timeframe it is supposed to be delivered, but the pattern did not change. I stopped delivery for three weeks, so that I would not be charged for the use of the online product, which I do not use. Today, Sunday 2.5.2023 the delivery was to begin again, as I figured after 3 weeks the new delivery system would have ironed out the kinks. The paper was not only late, but the whole front section including Metro and Sports, was missing. I happened to be there when the delivery man was there and he said that the delivery system, at least on our route, is now a composite of different carriers, so there is little chance there is much onus on the carrier. I tried to call today, four times told that I would be connected to an agent, and every time the call ended. I have sent an email to them today, and I hate to give up the paper delivery, but judging from the other comments here, my experience is sadly not uncommon.

Real problems with delivery have missed papers for a month and have called numerous times. Have been told it will be escalated at least 5 times and nothing has changed. Wanted to get the phone number of the 3rd party delivery company and told not available. You need to revamp your system.

I was a Globe subscriber for over 30 years. Due to the the POOR delivery service I felt it necessary to cancel. I then tried a Sunday only - you don't seem to even be able to deliver that in a satisfactory manner - either getting the paper at noontime or not at all!

Ongoing, unaddressed delivery failures that started last month, and dismal, unacceptable level of customer "service." No paper on January 6 or 7! No paper for a week in late December!Promises of redelivery that never materialize!

Automated "response" line is NOT working-apparently no attempt has been made to fix it, since I told an agent it wasn't working last month. Fake "option" of requesting "a callback when an agent is free" turned out to mean an automated recording calling me and placing me on hold for a half hour!!! When finally an agent picked up, it was the usual scripted talking points about how the issue will "be escalated to the management team." Not a scintilla of truth to it.

i have received the Globe since 1990----the delivery for the last 2wks hasn't happened
I have to call every day by 10a to say I didn't get the paper--they say sometime I'll get it later that day or tomorrow--those who answer the myglobe line aren't helpful--they don't know why there is this problem and or when it will be solved--I have asked to speak to a manager x3 --and have been left on hold for about 15m then disconnected---(I live in East Watertown)--please respond to me

Delivery of print Globe impossibly bad. Carriers disappear seemly without their awareness and/or denial. Will be informed for weeks! paper not being delivered and they will only promise an immediate correction day after day. I can accept a problem with employing deliverers. What I can't accept is gross unresponsive and simple denial of situation.

The Boston Globe is a good newspaper, the problem is home delivery is the biggest issue of all, the past 2 weeks no Sunday Globe delivered, and the delivery most of time is late, and/or it's up the street not at designated area that I ask for, it's terrible at least twice a week on average i called because of a problem. I ordered home delivery because of my elderly mom doesn't want to learn using a tablet or computer.

We have not received the osoer three days out of the oast 8 days

Canceled my subscription today. Didn't a cancelation number or email. Wanted this month back because I had no notice of it on my credit card until I received the statement in the mail. They said they can't refund because it is the billing cycle. Technically, maybe legal, but not ethical at all. Got a supervisor after a half hour. A lot of sales and BS and not a month's worth of a refund. Refused to give supervisor or email while claiming he did! Childish games. Their ranking is too high for such gutter tactics.

The Globe delivery is a mess. Since the start of April, they have missed 25 days. When I call to complain it's the same old song and dance. They have no solution after nearly 2 full months of this nonsense.

Have been receiving the Globe for 35 years. Service is very poor . It used to be good . Can't get the paper on time, never get credited for missed paper. They send Old paper next day with new paper. Really. Already have gone out to get paper by then. John Henry wake up your employees are killing your business.

delivery daily is horrible
been a loyal subscriber for over 30 years
expensive and ready to cancel

Much like all of these reviews I am a 30+ year subscriber but I am no chump. I am done paying for PM deliveries or no delivery at all. The Globe is a shadow of itself anyway.
I fully expect to have to fight to have them stop charging me.

Yet again, several papers not delivered this week. We are 32 year subscribers. Reporting missing papers to Globe support line is a joke! Recording says you'll get them later, but they don't show up. No refunds when you don't get the paper. What a rip off! I can't think of another product or service that doesn't refund your money when they don't deliver the product. of course, they tell you you can still get the digital version, which I don't want. Digital costs them little to produce, so the customer is being screwed.

For 6 months or more we have experienced inconsistent deliveries to our home address. Many weeks we get fewer than 3 or 4 papers delivered. Have escalated to customer service 5 or 6 times now whereupon they will deliver papers using their Service Resolution Team for a week or so. Then back to same poor performance after that. We have subscribed for over 40 years now. They clearly cannot fix this problem yet they won't simply tell us to cancel our subscription. Something is very wrong with this business.

At last...a puzzle within reach of solving! Hope you have more by Benjamin McAvoy-Bickford. [Friday's puzzle maker]

Could my delivery person just leave the paper on my driveway not on snow covered lawn.

I receive Boston Globe on Sundays. today, Aug 29, 2021 I did not receive my paper delivery. today. This has happened times previous when the scheduled deliverer has said his family was to deliver but they did not. I am current on payment to your paper.

I read the newsprint version of the Globe everyday. I believe it is an excellent paper, even though it is part of the biased mainstream media. Hah!! I lived in the Washington D.C. area for over 50 years and I subscribed to the Wash Post. I think the Globe is as good as the Post. One of my favorite comics is Big Nate and my other two favorites are the sudoku and the crossword, which I work on everyday. I was very disappointed when I began to miss the comic this week and I don't like the new layout of the latter two.

I've been a Globe subscriber for years. A year or two back they stopped sending invoices. The delivery person is supposed to put them in with my paper, but never does. So like clockwork, every month, I get a collection call from the globe telling me there is something wrong with my subscription and to call them immediately. We spend some quality time on the phone, they tell me what I owe and I send in a check. I don't understand why they can't send out an invoice like every other service that comes to the home - water, electric, gas, phone, internet, etc. Even an email would do, but they only want you to sign up for automatic billing on your credit card. After six months of this I cancelled my subscription.

I got a paper Friday (so you know where I live), but not today (you forgot?). When I logged in to request a refund, the online plea could not be handled. A refund, please: Bob Sprague, a very longtime Arlington subscriber and former Globe employee