Boston Herald Customer Service

User Reviews, Ratings and Comments

Boston Herald must receive 1 more comment in order to receive a customer service rating.
Add your comments and ratings for Boston Herald customer service

NEGATIVE Comments

4 Negative Comments out of 4 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 4 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

There are currently not enough comments for Boston Herald to qualify for a rating. Listings must have at least 5 comments before a rating will be calculated.

Submit your comment >>
I am sick and tired of the extremely poor service delivery of the Boston Herald. I have had awful delivery problems for over a year now and I call every time but this just falls on deaf ears, why can't this problem be taken care of. I'm sure that I am not the only customer on this morons route to not receive my paper. Short of cancelling my subscription there is not a darn thing that can be done about this, the Herald just does not care about their customers.

Anonymous 8/26/12 7:49AM
the customer service at the boston herald ias thwe biggest joke around. your told to call if your paper doesn't arrive evn though you are paying for this service when you call you are than told so to late you cab't have your paper even tough you have to give them a 6 hour window to deliver but they might be able to get you that days paper 24 hours after its suppose to be there for an additonal charge. when asked for a supervisor none can be found and you must wit 48 hours for a call back.....so there is no customer service all you get tis frustration and the runaround and no papet that has been paid for.

auntue 7/8/12 9:38AM
Ive been complaining for literally years about the Herald driver that delivers to my neighbor's house. They either pull into *my* driveway to throw the paper to my neighbor or deliver the paper then back into my driveway. In the past few years Herald drivers have hit my wall, plowed through snowpiles on the side of driveway, or left ruts in my front lawn. This is why I no longer want them near my driveway (besides the fact that they DON'T use the driveway of their OWN customer) My neighbor has a clear, open driveway but the drivers never use it, they use mine and I'm not a customer. For a few days last week I put up a trashcan at the end of my drive and hoped he got the message. But, at 6:25 am this morning i watched the driver deliver the paper next door and back into my driveway. I have a regular width driveway and he can never seem to back in without going off the driveway. No one at the Herald seems to have the ability to stop this. I have called and complained at least 7 times over 5 years, now i rant when I call because no one there seems to be able to stop this. Starting today, I'm videoing and I'm also getting the police involved. I'm sick of this I've told (I think it was the circulation manager)that i will post videos on YouTube and I'm sticking to that as well as showing my local police. Look for the headline(s) with buzz words "Boston Herald Driver damages property" on Youtube.
To the Boston Herald... don't contact me when the videos start going up on YouTube, or when i file for property damages, or the police contact you next time your driver backs up onto my lawn. After years of damage here, and bit of damage there and your inability to address this problem, now I'll fix this myself.

Anonymous 12/15/11 5:44AM
I didn't get any newspaper on 04/09/11 and I call customer service and they say we will give u credit but we can't deliver newspaper. So I don't have any newspaper for the day. That's sucks. They need better customer service.

Anonymous 4/9/11 4:02AM

There are currently 0 Positive Comments for Boston Herald.
Be the first to submit a Positive Comment >>

There are currently 0 Employee Comments for Boston Herald.
Be the first to submit a comment from an Employee >>

Share With Others

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Boston Herald customer service versus other companies:

Company Replies

Authorized representatives of Boston Herald can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information

General Customer Service
800-882-1211

Boston Herald customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Corporate Office

Locate the Boston Herald corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Company News

Ex-Hewlett-Packard worker indicted
Stanley was an HP technical support representative, who worked primarily from his home. Between November 2009 and March 2012, Stanley ordered more than 150 unauthorized computer server central processing units. He then allegedly shipped those ...

Zappix opens US headquarters in Burlington
Israel-based Zappix, a mobile portal and customer service app company that allows users to skip annoying voice menus and get their customer service issues resolved faster, said today it has opened its U.S. headquarters in Burlington. “As U.S. and ...

Fitchburg man charged with threatening utility
Authorities say a Fitchburg man angered by a $1,000 electric bill threatened to shoot utility employees and burn down their call center. Mor Diagne was released on $240 bail after pleading not guilty at his arraignment Monday on a charge of making a ...