Boston Herald Customer Service

I read the e version of the Herald daily and depend on being able to print the individual puzzles to solve. At least once a week I'm not able to tap and print! Why!

its 9:30 still waiting for delivery. 3 times i didnt get a paper vm said my acct would be credited nothing yet. i never know when and if i will get a paper. worst service ever and ive been a customer for many years.

Received a call from the Herald today for my father who passed away 8 months ago. Kindly explained this to the representative and was hung up on. Wow!! Train your rude employees better Herald. Disgusting!!

My Herald is delivered every day. During the week it is left in the doorway as I have requested. On Sundays it is left out at the end of the driveway. I have asked that NOT be done as I am unable to retrieve it from there. For the last five weeks, my request has been ignored, even though I have called your office EACH WEEk to complain! Who must I contact to get this problem resolved?

I am receiving someone else's delivery. I called customer service at least 10 times to get them to stop delivering to me. Each customer service rep is from out of the USA and can barely speak English. They do not care about helping. Meanwhile. I have 3 weeks' worth of newspapers all over my driveway, front yard, left side yard, right side yard and up and down the front of my house.

I cannot get a paper delivered to my home Last year I got my paper almost everyday and starting this yr in 2023 I have only received my paper a few times.
Whenever I call they tell me there are no carriers and I need to be patient!!!!
Last week a got a paper everyday and now again this week no paper. What is happening with your delivery system????
I told the rep that we are senior citizens and the rep told me all of your customers are senior citizens!!!
Not sure how to react to this response.
Please let me know if my paper can be delivered or what my expectations should be for the future delivery of my paper.

I canceled my 7 day per week delivery as the delivery person kept missing my delivery (eg 4 out of 7), and daily I would contact the Herald to no improvement or satisfaction until I cancelled the delivery, no one has asked me why or contacted me on the subject. PISS POOR MANAGEMENT!

I am completely frustrated. I have called three times in the past 10 days reporting a problem with my parents' newspaper delivery. For the past 7-8 years, we have had an arrangement with the Herald and the deliverers to toss the paper up onto a front porch from our driveway, We thought we were paying a little extra for this. Our driveway is steep, and particularly in winter, it is impossible for my dad (98) to walk on it, and it is dangerous for my mother (97) to do so. The first time I called, they said we will fix it, may take 2 days. No change. The second time I called we escalated the request, and I was told we will fix it, wait another 2 days. I was also told we could not communicate directly with the deliverer. The paper was delivered onto the porch only on Sunday, not the other five days. The third time I called, today, the gentleman explained that the Herald can ask the deliverer to leave their contact information so that we can communicate directly with them about this issue in order to resolve it. Meanwhile, we've lost 10 days. I wish the the first call or the second could have communicated this very important policy to us. Very very frustrated that we have to wait another two days and see IF we get the contact information from the deliverer and can solve the problem ourselves.

Who ever took over the crytoquote sucks. Extra letters, spaces where there shouldn't be. Are they morons. Get someone who knows what they're doing.

Absolutely rude delivery drive . Walks on my flower beds snaps my bushes. I have written multiple complaints but nothing happens

The new format for the puzzles is terrible. Particularly the Cryptoquote. There is now no room for solving above each letter which makes no sense at all. Also, the Brain Busters Bonus page seems to have disappeared this week which is a shame as it was enjoyable. What's going on???

I have not received my Boston Herald now for the past 4 days,3-27-2022 to 3-30-2022. I've called customer service for re-delivery but no results, I also called the delivery guy but he won't answer his phone. I have been a customer of home delivery now for almost 30 years and this is not the first time I've had issues with delivery. I am on the cusp of canceling my subscription if I can't get satisfaction. Calling your automated customer service line is a waste of time because I never get any results. I just want the paper delivered everyday, on time that's what I paid for!

I have signed up for the E-Edition but cannot get the paper. It tells me to pay again.

I have not received a paper for four days plus last week the person thru my paper in a wet street
I have called customer service. They tell me there working on it No result . I have paid for these papers. The herald is a joke.

Continuous delivery problem... when I call I'm put on hold and it's the same hurry up and wait. When someone eventually answers the phone they never have an answer. I have requested numerous times for a manager to call us back but this has not happened yet. Is it too much to ask the herald to deliver what has been paid for?... customer service at its worst..

I never received my paper please refund my payment

Tried contacting you on Monday and still haven't heard anything . You people keep delivering your piece of garbage 1star edition to the New Hampshire Seacoast area and I promise , you won't be selling many newspapers . No one wants to read old news . Your Sports section sucks . No late results from games , nothing . If your looking to go out of business your doing the right thing , go up on the prices and put less information in the paper . Since this new paper took over the paper has been a piece of garbage . Use to have a great sports section , know it stinks . I haven't bought this newspaper in over a week . I'm not buying old news . If you can't get back to delivering a later edition to the New Hampshire Seacoast area you might as well stop delivering . No one here is buying your 3 day old news . I've been buying this paper for 50 years , and in the last year you people have destroyed it . GREAT JOB !

Keep deliver that overpriced one star edition to the New Hampshire Seacoast and your going to lose every customer you got . I'm tired of reading 3 day old news . This newspaper has gone to the trash ever since this new company took over . The Sports section which used to be the best , now it's terrible , because of the first edition . So I've come to a stand and will no longer be buying your one star edition , or first edition , whatever you want to call it . Tired of reading old news , I only bought it for the Sports anyway , and you found a way to ruin that to . So if you want people around the NH. Seacoast to continue to buy this newspaper , I'd suggest sending a later edition. This one SUCKS ! Not spending anymore money on that edition . I'm not the only one tired of it .

Very rude employee called me got upset when I said the head of the household wasn't home and mumbled unbelievable in a rude tone and hung up on me

I haven't received my paper for the last eight days (12/01 - 12/08). Four calls to customer service and still not fixed. Please fix or refund me the balance of my subscription.

For the last 2 weeks the Herald will not load on-line to my computer.
Really don't want to have to look at the "boring broadsheet" for local
news.

I was photographed with Congresswoman Ayanna Pressley, on your front page but she was incorrectly identified as a city councilor. Please add correction.

My carrier only delivers the paper half the time and then delivers two or more days at a time. I have called and nothing changes. Saturday they delivered the Boston Globe and no paper on Sunday. Calling the automated help line is a waste of time and it pains me to say I may just not renew my subscription. How can a newspaper in this day and time care so little about customers. Then add to the fact that when I log in one section says I have 2 copies left and at the top is says my subscription expires on 11/30 and then to beat it all they double charged my credit card

Why won't your distributors Give

The vendors in Portland Maine more than 1 paper? Only a couple of places in the whole city (Hanneford) have up to 5 papers, even though other vendors have REPEATEDLY asked for more?! Dont you WANT to increase your sales? No wonder you're going under..


Ps. Please answer, there must be a reason!

Service is unacceptable! We get the herald sporadically at best!, it may be time to cancel our subscription. What has happened to this paper?

I am getting tired of calling to report a missed paper. Today and yesterday I've had to report our undependable carrier. What can you do about it? If it continues I'll be forced to cancel or go to your competition. Please don't force me to cancel.

I have been a reader / subscriber of the Boston Herald for 45 years. I could always count on the Herald for truthfulness, and the ability to call out and expose radical and damaging politics.Then today Monday July 11 2022 your editorial is from Bloomberg Opinion editorial board,promoting and defending the " New Liberal World Order". I was stunned.
These people have put into the SEC, an ESG policy, that allows them to not only bankrupt fossil fuel companies per their radical agenda, but to get a hand around the throat of free market capitalism as we know it.They are using impending climate catastrophe to steamroll their agenda.Hundreds of scientists disagree with the radical findings of the Paris Climate Accord, but are silenced or pushed aside by these people, along with a willing media and radical politicians.I can't believe the Boston Herald would in any way be complicit in this.Sincerely,
Larry Green

Paper not delivered 4/29 & 4/30 ( 2022) Honesty Im only concerned about my delivery person. I unlike others have no complaints about delivery. The paper is here every morning before I'm awake. Im just hoping my delivery person is ok. She's the best so right now my concern is her health and safety. Everyone should have a person like her.
The Berry's
Rhode Island

What's up second day without a paper which we are paying for this happens a lot I am considering stopping our subscription this isn't even funny. Or the person who delivers the paper doesn't I think we are entitled to a refund on the papers we do not get.

We did not get our paper this am , I called to report it to customer service and I spoke to the nicest person! She was very professional and concerned to me. I appreciate it when I get some one who is respectful and pleasant, Her name was Doreen and she should be recognized for her pleasant personality. William Belanger. 65 lone pine path Weymouth ma,

I just talked to the nicest girl in customer service, Krista #13412. She was very professional and pleasant, my point of the call was to cancel my subscription because of all the problems I was having but after talking to her, I changed my mind. She is a credit to you.

I called Customer Service today to cancel my subscription. The representative, Dominick, was very helpful!!

Peg
Plymouth