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British Airways

Customer Service Ratings and Comments

British Airways is ranked #71 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 52.27 out of a possible 200. This score rates British Airways customer service and customer support as Disappointing.

NEGATIVE Comments

5 Negative Comments out of 6 Total Comments is 83.33%.

POSITIVE Comments

1 Positive Comment out of 6 Total Comments is 16.67%.

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Disappointing Overall Customer Service Rating
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  • I flew from Philly to London on flight BA066 and it was the flight from HELL. on getting on I questioned my seat .It is very hard for me to get up do to arit. knees .so I picked a seat with out some one in front. asked the attended about it,since Ihad a sore throatI had to talk a little lourder than normal to be heard, she threaten me with being thrown off of the plane. I told her I had a bad throat she repeated her self.so I sat in the seat. Iwandered if I had a hearing problem if I would be treated as nastly. the person that was giving out drinks and dinner hit me seven times with the cart they use, it was so bad the man across the asle from me started to tell me when she was comming so I could try to get out of the way as far over as far as I could. on her 4th trip by she knocked my dinner off of my fork and on to my blouse. Then when we were nearing London a new hostess came by and said that she would be by to help me from the plane I was a wheelchair flyer, she never came back.the hostess who kept hitting me came to help me off ,she wanted me to go down aflight of stair and after telling her I could not do strains she said here they are then and went down the stairs .leaving me at the top having no way down. A man came from behind me and said not to get upset he would get me down. they had not given us any of the cards you need to get thru the air port. evert time I was hit,not a sorry out of any one. they had send the OCS for us ,there were 3 wheel chairs and one woman who was having a difficult time walking. I heard the passengers talking and they were saying the snow was on the steps about 5 steps from the bottom. I was too afraid to go down them. but I feel so sorry for the others one woman said that her husband was on the phone for hours getting ever thing right so he could make the trip now they were scare of coming back because of the way they were treated. At the end of that trip a woman name Helen Smith of OCS was an angel, she helped me with every thing and got me to my son-in-law, who was picking me up. In Lodon I called the BA a woman named Carrie aswered and told me the step weren't icey like the passagers were saying ,since she wasn't there I don't know how she knew better than those people on the steps. Ilso was told that thehostess were in a hurry maybe to get another flight? this leaves me to beleve tha at the expense of theirpassagers its ok to leave them if your in a hurry , this dosen't build confidense in BA completeing the agrement with there passengers, from door to planeand from plane to door. VEDA SEMONES

    Anonymous 1/29/10 2:54PM

  • British Airways staffs (Indians) who work at Bangalore International Airport are NOT pleasant,NOT efficient, NOT attentive, clueless staff. Even the Supervisor ignore to acknowledge a customers issue. Very Poor Service.

    Anonymous 1/28/10 4:21PM

  • British Airways staff who worked at Bangalore International Airport are not pleasant and helpful for the custumer, infact their attitude aggreviate us.

    Anonymous 1/28/10 4:04PM

  • I flew British Airways in July from the US to Heathrow. Immigration decided randomly that although I had followed visa requirements on two previous occasions (none required from US for visiting, but must leave within six months), suddenly they felt I would not leave when directed. They put me back on a BA flight, whereby BA decided to use my own return ticket, and to this date will not respond to how I am not entitled to either a refund, replacement, or recompense. I flew via Terminal 5, and believe there's some racket going on between the fact that BA owns this terminal and the supposed officials who laughed in my face, and shared my personal business with other employees in the building not involved in reconciling the problem.

    g0omFh 9/8/09 4:43PM

  • I flew BA 132 from Jeddah (Saudi Arabia) to London yesterday for a business meeting. I was unaware (as a South African) of the new UK requirement for me to have a Visa. I know that this is ultimately my responsibility, but my complaint is that BA should never have allowed me to check into the flight in Jeddah without the Visa. If I am correct, the UK authorities would fine BA if I had insisted on seeking entry. In the event, I was advised by the customs officer to turn around & fly straight back, which I did, spending 26 hours flying & in transit. Does this not qualify me for another flight at your expense? Gary Taylor (Ticket 1253614914797)

    Anonymous 8/15/09 2:50AM

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  • I flew recently from Terminal 5 at LHR to YVR in Canada on BA 85 (or 84...I can't remember which one returns from the UK to vancouver), on Dec 1st 2008
    I wanted to pass on thanks to one of the Stewards, 'George'. He provided excellent service, going above and beyond. He won't remember me since I had no special needs or requests...but I think thats why I am writing because his general care and approach was so good. If he represents BA then he does the airline proud.
    If you have a way of checking the cabin crew on that flight and identifying George...who had no last name on his name badge, then please pass on my thanks. Service like that should be recognised.
    I will without doubt return to flying BA.
    kind regards,
    Philippa Lyons
    pflyons@hotmail.com

    Philippa Lyons 12/6/08 7:43AM



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  Company News  
Court Blocks British Airways Cabin Crew Strike
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Andy Jaye, previously regional customer service manage for Southern Africa, Middle East and South Asia, has been appointed regional commercial manager for ...