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I was looking to rent an suv for a vacation. I called the nearest store for information and was told to hold. the phone must have just been set to the side and I heard the fun chatter in the background. They never came back to the phone. I hung up and redialed and finally was answered. I asked about a corporate discount and was told to call their corporate office. I then called corporate office and asked about info on the suv I was interested in and she didn't know. I then asked about the corporate discount and they came up with a price that was higher than the price they had on their own site. When I questioned it being high than the regular price on their site. Which I invited her to take a look at she hung up on me. I called back and asked to talk to a supervisor and no one ever came to the phone I waited 12 minutes and gave up. They not only lost a customer but now have someone who would not only not use them but will let others know of their lack of customer service and the cheating they do with their supposed corporate discounts.Disappointed in Illinois 5/19/13 9:42AM
I rented compact cars on a weekly basic in the month of may 2013 from location at 750 South Arroyo Parkway Pasadena,Ca 91105. The Hyundai Accent seats were dirty with stains every time I rented the car which could have been wiped off and disinfected as I did myself this seems to me to be a health and safety issue since I don't what is on the seats it looks like bodily fluids as this was told to the rental agent who did not seem to care and stated her manager told them to just clean the outside of the car only but prior to her saying that she stated that the spots were old and that the seats had been cleaned also saying we have to pull the seats out to clean them I was never even offered an upgrade to a cleaner car there were several cars on the lot and she was told I planned on contacting the corporate office again did not seem to care keep in mind customers are listening to all of this, also you don't even get a spare tire just fix a flat. Dana J. Lewissame as below 5/17/13 10:46PM
I rented a car from buffalo airport everyone on the phonr was very helpful. When I went to pick up my car nobody was at the counter. I waited over 12 min. then I was so suprised to be startled by your employee waking up!(his head was on the counter,I couldn't see him) I recieved a survey and told my story and no one replyed to me. I am very disappointed in your customer service! I think I should recieve a discount1b 5/16/13 4:02AM
I am at Orange County Airport right now and
Really upset with Budget. I rent a car 2 days
a week every week with a range of $81 to $110
For the rental. This rental was from He'll. I
Picked my car up at 9am and drove 28 miles,
Parked the car and when I went out at 5pm
to leave it would start. I called AAA
And when I told them it was a rental they said
They wouldn't send anyone. I then call
Budget and was put on hold until a manager
Came to the phone. I explained to her that
The car wouldn't start and her comment was
You must have left the lights on, my fault right.
Wrong I drove during daylight why would I turn
Them on. She I should call AAA which I said
I had already done. I explained to her that once
I told AAA it was a rental they wouldn't send
Anyone. She said that can't and asked that I
Call them back. Need to catch plane now but
Much more to say. They over charged me and did
Help with the breakdown. They lost a
customer today spending $6K to $8K just in
Orange County rentals.USC 5/15/13 5:58PM
My experience with Budget was upsetting. First my customer rep was rude and acted as tho she didn't want to help. At times her tone was rude. She gave me wrong information on renting and prepaying for my car. I ended paying twice as much for another car with another company because of wrong information. No one had a solution to the problem,the only thing they could say, was "I should have been told/", which is not a solution to a problem. MY money has not been refunded to me.Sandra 5/14/13 11:45AM
I rented a car on the 5-7th of May from your Quepos,Costa Rica site.
What upset me is I did not fill my car with gas---used less than half a tank. You charged me $114 for gas at $ 12 a gallon.
Had I been informed that this is what I would pay if I do not fill the car with gas. You should make your customers aware when they first get the car.
The staff had no sympathy---and i consider this a rip off. I go to Central America a few times a year and Budget will not be part of my plans.
Jeffrey R. DavisJeffrey R. Davis 5/14/13 7:37AM
I had to change my flight (something very common with business travelers) and changed my reservation to pick up my car 12 hours earlier than expected. I prepaid on their website for 3 1/2 days. The cost to extend my rental for the additional 12 hours was $152.00! I read my terms and conditions thoroughly as well as my rate rules and was still in the maximum time frame before a rate change should be imposed. When I asked to speak to a supervisor for an explanation of how what they are telling me conflicts with the terms of my agreement, the supervisor cited "other policies" that were not listed in my agreement. I advise anyone who may have a need to make adjustments to their reservation to not choose Budget. They do not honor the terms and conditions in the contract and I feel that their practices are bait and switch knowing that travelers will have to make changes.Dr. Henderson 5/11/13 6:45AM
Two weeks in advance of a vacation I make my reservation . So the day of my vacation I get a message on my home phone from budget confirming rental. My wife calls back two hours later and they say to late we didn't hear from you and we gave your car up! So I call back furious and they say we called to let you know that we didn't get enough cars delivered. So the lies have began. Long story short Alot of yelling back and forth....choice words.....very unprofessional . We never got a car. Had to start our vacation late trying to get a car elsewhere.Mike 5/10/13 2:17PM
I arranged for a rental car at the Ontario, CA airport through AAdvantage using, in part, my flyer miles. While I was on the phone with AA they checked directly with the airport to find out if they could wait for my plane which would arrive after midnight and they said that they would. When I arrived, the counter was dark, and there were 3 of us who were stood up. I ended up sharing a cab to my destination for $35, and when I picked up my car 24 hours later, they were arguing with yet another couple who wanted the email confirmation price honored (which they had right in their iPhone) and had to call the corporate office. I don't know whatever happened to them, but I was never compensated for the lost day of rental or the cab ride I had to take. I will never use Budget car rental again....by the way, the AVIS counter was open.lcwiabd601 4/13/13 4:55PM
Do not buy the Gas service option. It will charge you for the full tank instead whether you use 1 gal or less. I have a hybrid sonata rental car and I use it for about 100 miles. The gas price in LA was 4.08. I could have use at least 5 gal at most but I got duped not knowing they charge for the full tank.dont get duped 4/6/13 10:09AM
WATCH YOUR CREDIT CARD STATEMENT!!! I got overcharged on a US Gvt card $383.51. I have been trying to get this issue cleared up to no avail. This happened in Jackson MS. When I requested a copy of the invoice it showed a different car model and category from the original receipt I submitted to DHS. I not only had to pay that money out of my pocket but also was told by my superiors I was only to rent Class Group B (compact), which I did and it's shown in my original invoice. I find this to be fraudulent and unprofessional. Since the nice people on Budget don't care to listen and get this thing straighten out, I believe they will once I send documentation to the MS D.A., the BBB and my legal counselor. This situation has put me in an awkward position with my employer. Thx Budget!qchopr 3/20/13 12:24PM
I reserved my car online and did not get any other services, but end up paying an additional charges, like coverage, or any other services like car upgrade and others. Though the clerk or agent at the rental car front desk explains to you about your rental agreement, like the rate, coverage and others, and tells you to click on agree, make sure that they are correctly stated in your rental information when they give it to you before leaving to get your car. I did not noticed that they add some services on my rental agreement until the day I returned the car and was surprised of the total cost. And when you said that you opt not to take the additional services or try to get those charges waived, they will just simply said, the agent have explained to you when you rented the car and you click agreed, so you can't have them waived those fee as that is a tactic or scam that you can't argue with them. So double check your rental information, like the rate or total cost of your rental, and the services that are charged to you before you take the assigned car and leave the rental facility.
TIP: It happened to me twice with Budget Rental Car, Minneapolis St Paul International Airport.anonymous 3/18/13 12:49PM
What's on my mind? Budget Car Rental is the worst company to deal with! Especially the franchise located in Lubbock, Texas!! I had made a reservation through RCI Travel for a vehicle for my dad to drive to LV so he can meet us for spring break and when he went to pick it up today they told him they would not honor the voucher we had purchased for the vehicle rental. They wanted a credit card and they were going to put $700 on it for the rental!! This after we had already pre-paid $321 through the travel agency! When we contacted the corporate office for Budget even they were not able to get the franchise in Lubbock to accept the voucher. Obviously the franchise owner of the Budget in Lubbock, Texas does not subscribe to the standards that they are expected to maintain to be part of the Budget corporation. What horrible, horrible service!! I am still steaming at this!! So if my peeps on FB don't mind spreading the word - do not use Budget Car Rental (especially the one in Lubbock, Texas)!! Thanks for listening to my rant.pdrum 3/8/13 10:55AM
Very unprofessional service received @ Atlanta Hartfield International Airport on Sat., 2/23/13 @ approximately 6AM by the worker that was receiving in the rental cars being returned and parking them. I was there to drop off my husband to rent a car and evidentally we were in the wrong area for drop off. When I asked the worker where we were to be for drop off he rudely responded that I am in wrong place. Its upper level for rental, so my husband got out and when upstairs, but when I tried to get worker to direct me how I should get out out of garage and where to go to meet my husband after the car pickup, he angrily flung his finger toward a particular exit gate. I said thank you and when I proceeded to this gate, it did not open. I waited there then informed him that it does not open. He rudely commented thats because you are not supposed to be in here. I then said, ok can you direct me to who I may get to open it for me as I was wondering why he directed me to a locked gate. He walked off as I was speaking to him and yelled back I will call somebody. I then waited a total of twenty more minutes as the worker watched and nobody came. My dilemma being quite obvious to on-lookers, thankfully your neighboring competition, Enterprise, did ask me questions wondering why Budget sent me to a locked gate and why the Budget worker just went back to booth and talked on phone while my three children and I are stranded in their garage. Enterprise said they would help but dont have access to Budgets gate. It was not until the Enterprise worker began to drive around to speak with this Budget worker that Budget guy finally had gate opened for me and my children. Awful experience, never experienced such a negative demeanor from Budget in past. My husband and I have rented from Budget for years, and I also for several years individually through my business that I own. I however will pulling my business accounts from budget at this point. I may never again rent especially from this location particularly. I do hope you may research to find out who this guy was at that time and that he may be spoken to. Unfortunately, whether he realizes it or not, he is the face of Budget to all who encounter him.Anonymous 2/23/13 8:13AM
I rented a vehicle on 2-15-13 and on 2-16-13 the tire blew out on the vehicle and she tells me that I'm responsible for that because I choose not to use their insurance. How can they rent cars with bad tires and expect you to be responsible for it? They also had me to fill out this incident form like I was getting my money back. I spoke with this Francis Williams and she has a very nasty attitude.I have always rented with budget with no problem. I'm not happy about this. I had to pay $132.00 for a tire that wasn't my fault!!!!!!!!!!!!Not Happy At All. 2/21/13 12:12PM
On January 24,2013 I flew to Charleston SC from MacArthur Airport,Islip via Southwest Airlines armed with my reservation and Costco Travel coupon
for alleged discounts. Prior to my travels Costco Travel erroneously filed the wrong flying dates so Budget had no record of any registration. I finally found someone from Costco Travel who went off script and resolved the matter. Arriving at Charleston,SC I proceeded to the Budget Desk where the clerk first criticized the use of third parties i.e. Costco then provided me with another rental for a fee of $900+ when I balked he reduced it to $875.29 for a Nissan Murano instead of my contracted Ford Escape. I was so upset by being bamboozled and fleeced I gave my business and money to their competitor Enterprise where there were no questionable browbeating tactics and paid $409.21 from January 25-31,2013. Never again with Budget nor Costco Travel!ByrneDen 2/2/13 5:13AM
I also am very discusted with Budget Rental Cars of the Salt Lake City airport. We were to pick up our car on 12/26/12. I called three times to let them know our flight had been cancelled and what our status was. We got there at around 10pm that night and they told us there would be an hour to an hour and a half wait...on a car we had reservations for mind you. Then we go to return the car on 12/31/12 and they charge me another $329.02. I told them at that time I had already been charged by the travel agency and did not owe that. He credited my credit card and told me it would show up on my bill that I had not been charged. Well, low and behold, I get my credit card back and there is no credit on there just a charge for 329.02 from Marietta Georgia of all places. Never been to Marietta Georgia. This was the worst experience ever and I will never use Budjet Rent a Car ever again.Anonymous 1/23/13 8:58AM
I rented a SUV from budget with prepaid option. However, when I picked up the car, they tried to charge me more. Very dishonest. The agent is an idiot and a crook. I will report to Consumer Affairs as well.Anonymous 1/7/13 11:53PM
I rented and prepaid for a car in Vancouver, showed up to pick up my car rental and showed that I owed $600.00. I spoke with the manager at that location that it should be prepaid. He definately needs to improve on his customer service skills. I asked him where I can use a computer to print out my receipt, I had to go back into the airport to the very end! Then to use this very slow computer, printed out my receipt. Went back to budget, upon returning he asked 'did you pay for it'. Why would someone show up a make a fool out of themselves if they did not pay? My receipt was only 2 pages, he was looking over it for at least 10 minutes and he still questioned my payment when it clearly stated amount due was $0.00. There was snow the next day, so I went back to Budget to buy insurance. My brother in law backed into my car rental, he has notified ICBC that he is at fault. When I brought the car back the claims agent at the airport told me there will be a hold for $800.00 on my credit card. When I returned back home to find out that they charged my credit card which is now over my limit. My brother in law has admitted he was at fault, there was no reason to charge me $800.00. Called the claims department in Vancouver multiple times today, left my phone number with no response and on hold for a long time. Very poor customer service to say the least and outrageous rates!wolfpackinsf 1/2/13 3:41PM
I rented a car from budget, returned the car on-time, but the people at Budget lost the car. I called Budget probably 30 times. For about 27 of the 30 calls, I was disconnected while people transferred me from one department to another. For the other 3 calls, the people did nothing more than tell me that they couldn't help. Stay away from Budget and Avis - they are owned by the same company. Dealing with these people is a form of torture.Ihatebudget 12/28/12 5:08PM
Utah budget rental, just made a reservation at their murry location. They had closed early before their posted closing time, when i called the number on my reservation Musa was anything but helpfull. Not worth the savings.Anonymous 11/30/12 6:36PM
Got off my plane at 7am, took the rent a car shuttle to budget. got to an agent, her name was donna at the Las Vegas location. she asked if i was interested in an upgrade for $8/day okay i did so. Asked me if was interested in extra coverage? i said no. She printed out the billing and told me to initial all of the circled item and sign at the bottom. She ran my charge and it said declined???? Huh? I thought i was paying $200 or less for my rental. I told her why so high of a charge??? She told me that it was just an estimate for $322!!!! she said maybe i can run $300????? i ran through. Now that i returned the car, i got no receipt and found out when i got home i checked the charges and found out that she sneeked in the $25/day insurance. Tried numerous times to contact a real person there with no luck!!!! I will never rent from Budget rent a car again!!!! and i will let all of my co-workers know about them at the Las Vegas location. Like they say for every bad thing a company gets, multiply it by a hundred times for others to know about them.kkobay01 10/18/12 12:37PM
This is the letter I sent to Budget:
I did not cancel my reservation. You did and caused a sad experience for me. I was assured with emails and money withdrawn from my bank that I would have a car when I got to Ohare Airport in Chicago. When I got there and tried to get my car. The manager and the clerk said I did not get an ok from Equifax or Experian can't remember which. I was alone. It was raining at night you took my money and charged me a cancellation fee to boot. Is there any reason I could not have been forewarned that I would be declined, especially since you already had my money and left with the manager saying "you want me to call you a cab?" and "oh yeah that will be $50 cancellation fee"
I checked my credit, and as is my normal procedure I do not have a regular credit card as I do not take credit, but have a bank card VISA. I am mailing in for my credit report.
I was frightened and could not believe what happened. I was eventually able to find a person to come get me but my plans for the evening and indeed my trip were catastrophically changed. What can I do in the future to avoid the nightmare of being in a strange city and not knowing I was going to be declined. (I do not have bad credit, possibly it may be because I have no credit history).
Please return and/or refund the canellation fee that you imposed upon me. I did not cancel. I was alone and very traumatizeddisappointed 10/15/12 6:35PM
Budget charged me $190 for an $80 parking ticket I paid months earlier. I paid the ticket within 6 days of receiving it. Budget received notice of $80 ticket in error. They then charged me $190 after I told them I paid for the ticket and provided proof. They now tell me they need 14 days to investigate. I called the court and confirmed that the ticket was paid and the clerk was surprised that Budget did not call as the other rental companies do. I believe this is a blatant attempt to extort funds as it is hard to dispute the charge, can not be done automatically with AMEX. I have been renting cars for over 40 years but will NEVER AGAIN USE BUDGET.Walter in Sacramento 10/12/12 9:31AM
Rented car in McAllen, unable to read screen as too high, signed charge. Walking away, attendant stopped me and said this goes with the car, handing me a GPS, and I thought that was cool, and they had done the same thing to the lady in front of me. When I got my bill in Dallas and they had charged me, no one in Dallas would help or anyone else on weekend....got supervisor voice mail today they would do nothing. I hadn't looked at my paperwork in McAllen and it was in fact on the bill. I think a sharp attorney wanting to take on a big company would do well if they researched how often they do this to customers...i.e. how many GPS are rented in McAllen that other comparable size locations, and compared to other car rental places.Anonymous 9/21/12 6:47PM
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I have a compliment specifically for Heather. On a recent trip, I left my coat in the Budget rental car returned on September 29, 2012. Heather was most helpful in finding it, and holding it for my pick-up when I returned to Phoenix October 8, 2012. I greatly appreciate her outstanding customer serviceAnonymous 10/22/12 3:23PM
FYI, I rented a vehicle on April 8, 2012 at DCA. A few months later I received a letter from Budget stating that I had a traffic violation for speeding and that my card would be charged a $30 fee. Now in September/October 2012, I received another letter stating the fine is $125 for speeding. I checked the website to see the violation but it's just a photo not viable proof that I was moving. Generally you are able to see the actual tape of the vehicle moving.Ruthboaznyc 10/16/12 11:37AM
I have rented from Budget at the Ottawa airport location on numerous occasions. Their staff is very friendly and knowledgable and the cars are clean and well serviced.Anonymous 10/17/10 10:44AM
I'm a Fast Break customer and had called to prearrange for a specific vehicle for a two week rental on the island of Maui. Upon arrival at the Kahului airport the Budget representative had my paperwork all completed and the vehicle ready to drive off the lot. I spent less than 5 minutes at the counter.
5 days into the rental period there was a mechanical malfunction with the ignition system in the vehicle and it wouldn't start. Fortunatly,it was in the parking lot where we were staying.
Through a series of phone calls to the Budget roadside assistance person back on the mainland ( a very friendly and professional lady, Nefsteria), and the local Budget rep at Kahului, Gabriel, they arranged to have a new rental delivered and the disabled one picked up by a towing service.
This whole process was completed in less than 2 hours
I have always used Budget and will continue to do so.
Thank you, Budget, for a job well done.
RM March 17 2010 Maui,HIrnmerrihew 3/17/10 11:28AM
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rf 7/12/11 11:48AM
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