Budget Rent A Car Customer Service

To Budget (Orlando Airport) MCO

I have received your email and I wanted to reply back to you personally with the service I have experienced at your Fast Pass pick up location in MCO (Airport) on 2-13-2024. I have been a Fast Pass customer for many years now, and I have never experienced such unprofessionalism from the fast pass front desk customer service representatives, assigned that day.

I have been receiving multiple emails all week stating my car is ready for pick up, per assigned confirmation a car is waiting for me. I arrived at the MCO airport and walked right up to the budget Fast pass desk. Come to find out I was never assigned a car to my name. The representative I was dealing with at that time did not seem to care when I asked her why I don't have a car reserved under my name? She rolled her eyes at me and shrugged her shoulders and couldn't care less why my car was not ready. "Her name is Tanya," I believe she needs to be trained on all aspects pertaining to rental car customer service. I kept asking her why, she just ignored me but continued to assign me a vehicle in the system. Once she assigned me a vehicle I stated, I would like to speak to an Onsite Manager that can give me an explanation. She walked out and said I will get someone, but never returned. Come to find out that she went out to lunch without contacting anyone, had me waiting for a good 15 mins before I gave up. From there, I had no time to dispute my issue. Walked over to the Car Location that she assigned me, come to find out the car she reserved me had bald tires and chalk writing on the windshield stating "this car needs to be checked out, not drivable!" I was already disturbed by the experience I am going through. Walked back to the fast pass counter and got ignored by a male Hispanic. I said please, I need to speak to a manager. He did not make eye contact with me. Eventually he ended up calling a manager after 10 more minutes of waiting.

Spoke to the Manager (Junea Powell) and explained my situation. His body language displayed like he did not care either. But said he was sorry. Spent another 10 mins waiting for that manager to locate me a vehicle. He asked me if I wanted a SUV or Truck, I replied back and stated no I would like a Full car size that I reserved. He came back 5 mins later with a Hyundai/Genesis. This vehicle was filthy on the outside! I said why is this car dirty, he replied back, relax man I am giving you a discount. I replied back, I don't care about the discount I need a decent car. At this point I pretty much gave up complaining. The manager gave me a car which all that mattered.

So overall this experience has been the absolute worst. I realize the Budget representative don't really care how you feel. I am just a number to them. "Unacceptable" 40minutes of time wasted looking for a vehicle that I reserved 2 weeks prior. Not only that, I was late for my meeting.

Yes, I will be waiting for a budget survey via email, to let Budget Corporate know how I was treated in this location. I will also inform Northrop Grumman's Corporate Budget/Avis Service on how unprofessional this location is at that time. I have been here many times before. Customer service has been diminished.


Thanks

Geronimo

The shuttle bus arrived at the LAX rental facility on Feb 2 and the line was 1 1/2 long wait. It was a cold night and customers were made to line outside. I am disabled and traveling alone requested. I requested a chair as all chairs were occupied but was not given any although there were chairs on the other side of the counter that were empty. Staff told me to sit on my luggage! THERE WAS NO DISABILITY ACCOMODATION PROVIDED. The security guard does not have a care in the world. A plastic cup was being kicked around on the floor. I requested the guard to pick it up and she said it wasn't her job. Another customer had to pick it up and put it in the trash. She just stayed playing on her phone the whole time.
The rental care provided had messages on the dashboard that tired were low and the FOB key battery was low. Engine was still hot so it was just returned by a previous customer. Nobody checked the dashboard warnings.
I rent a car often for travel and liked Budget for the pricing and ease of rental but I am so angered by this incident that I'm not renting from Budget again even when the price of the other rental companies are higher.

Hello,

I reserved a car with Budget car rental today and, I am hoping to find someone from Budget Corporate headquarters to address an over-payment issue with my 'prepaid' reservation.

I made an account with Budget for the first time and was offered 30% off and 10% back on Amazon gift card through Budget's online reservation process.

I went through the online reservation process twice (and have screenshots of it all) , but as soon as I completed all the reservation info and put my credit card info in - both times, it then directed me to a Budget sign in page instead of a reservation confirmation page. So, I ultimately had to complete my reservation over the phone, but ended up having to pay almost $30 more because tge phone agent could not match what Budget quoted online. Why? That doesn't feel like good business practice , and it was very frustrating to me and wasted alot of my time. I hope that someone at corporate will be willing to make it right.

My relative had rented a car for us from budget in Orlando. We returned it on January 19. We were rushed out of the vehicle because it was very busy and they just wanted us to hurry up and go go go because of this we grabbed your stuff out of the back our suitcases I was not able to get my purse out of the backseat And the guy scanned the car and left when I realized my purse was still in the backseat. I went to the booth there and we talked to the guy and back. He was very unhelpful. He did call someone and gave them the make model and license plate of the vehicle, and they all claimed nobody had the car , we asked for paperwork to fill out for lost and found, and he said oh sure, and then walked around and looked down a couple piles of stacks and made two phone calls, but the phone calls had nothing to do about the paperwork and sat towards the back, and totally ignored us until we had to leave to go get my flight . This guy did not care at all that they drove off with my purse and because my cousin rented it and soon as she got home, she shot the paperwork out. I don't have all the info that I can to do a proper complaint so my word to anyone who reads this is don't let them have the keys to the vehicle until you've double double check that car and make sure everything out of everywhere is out so they don't grab it and runoff with it like they did to us. Luckily, I had my credit cards my debit cards and my drivers license attached to the back of my phone that was in my pocket , otherwise I would've been stuck down in Orlando. I will never want anything to do with budget rental car.

Budget Car Rental
12-20-2023

I rented a car online days before my family Christmas trip to Miami, FL. I chose Budge among a list of others companies. I chose a "Toyota Camry" or similar full size. I paid through "PayPal". The transaction went well, and my reservation number given at the time was #43646651US6. The rate conditions printed on the invoice did not specify what the agent informed me at the time I was at the counter the day I picked up my car. And this is what triggered the agent's attitude towards me, the customer. All of the following could have been avoided if the clerk had had the common courtesy to look at the invoice I was showing him with my payment and reservation number.

At Budget Fort Lauderdale, FL, the employee informed me that I had to pay $250 up front. That's when I told him that I hadn't seen that the night I rented the car online in the "terms and conditions". He paused, looked at something on his monitor and again informed me that I had to pay $250. I again told him that I had not seen that charge in the terms and conditions when I paid for the car online and that the only extra charge I saw in the terms and conditions was a $50 non-refundable processing fee. I had the receipt with me from the night I paid the rental and offered it to him to look at, but he refused to look at it, waving me off. After the dismissal sign, I told him once again that I was not willing to pay $250 for something I was not aware of and did not see written in the terms and conditions of the night I paid. That's when the employee told me not to repeat the phrase under the terms and conditions again, that I had said it enough and that he was just doing his job. The employee then proceeds to sarcastically ask me if I had never rented a car before. He made me show him my airplane return receipt, he told me when he saw my reservation on the monitor, which he found with my first and last name on it, because as I mentioned before he did not want to see the payment invoice I wanted to show him, that I had to return the car on the 27th instead of the 24th as I had decided. My reservation was made to return the car in Kendall, FL on December 24th at noon. My return plane ticket is on the 27th at 7:45 pm. The clerk also informs me that because I paid with my debit card, he will have to run a "soft" credit on me, then said that assuming you have good credit we will be able to rent you the car. But rent me what? I already paid for that car. But he wouldn't listen; I felt he was stereotyping me too. How ironic I thought, a Latino employee stereotyping a Latino customer.

It was then that I felt mistreated by this agent who had already given the dismissal signal, he had stereotyped me, and was now depriving me of my right to speak. It was then that I asked to see his supervisor and where the employee beaming with arrogance told me that he was the supervisor but that he would find his manager for me. He stood up from his chair with disdain as if ready to fight. At that moment I was trembling; I have never liked altercations, much less in public and for a service I was supposed to have paid for.

The manager came out of the office behind the counter; he asked me what had happened, I tried to explain how badly I was being treated, but his attitude changed when he heard me say that I had already paid. It was then that he found what the supervisor could not find, my information, and facilitated the quick transaction at that moment. But not before telling me, the manager, that I was being personal when full of incredible abuse I mentioned to him that if that employee who claims to be a supervisor behaves that way it is because maybe he doesn't feel good in his job, but that neither I nor anyone else is to blame for him being in that job. Being personal? The so-called supervisor, was the one who was being personal when he asked me to stop talking, depriving my of my right to speak. So, now the manager was mistreating me and clearly being biased against his supervisor's deplorable behavior.

The manager finished filling out the Budget form F-133FL (1/16), handed it to me and went behind the counter door. I then contacted a Budget customer service representative, who was very helpful and opened a file for me. Case No. 61404378. I told her that I did not know what to do because the manager had left and had not told me where to look for the car, where the keys were, let alone told me how they were going to inspect the car before taking it away and that I felt uncomfortable asking another agent after how the supervisor and manager had treated me. She stayed on the phone with me, asked me to go to the counter and ask an agent to come with me and I did. The agent this time was very nice and took me to the car and we looked at the car together. It still had a dirty food trash bag and a wrapper from a drinking straw. The employee took the trash out of the car and I proceeded to start the vehicle.

On the way out, at the checkpoint, we found that the car had a damaged area on the left rear and a note was made. I then proceeded to leave the garage.

3 people are working the counter and maybe 75-100 in line. Raleigh NC. October 18. 6:15, 36 minutes waiting this far and still have 75 people in front of me. Whatever I pay for my rental car isn't worth it. We will miss what we came for.

Horrible customer service! Rented a car in July. Just received a letter stating there was damage a month later. To the cost of $500 to calibrate a windshield????? Trying to get a hold of someone is a joke! This is a scam! Working with my cc company to contest the charge.

My wife and I rented a car at the airport in Pittsburg,PA this past weekend and the car had dog hair all over it, carpet in floorboard ripped, dead flies, and instrument panel damaged. Cranked the car up and the Maintenance Required Light came on. Being a mechanic myself I knew that the oil needed to be changed. My wife called on our way to Bedford,PA and told us to take it to any Budget and exchange it. Well there is no Budget Rental near Bedford so we just drove a dirty car with obviously neglated maintenance service. When you pay over $150 per day for a rental you would expect your moneys worth. Needless to say neither of us were happy with our car rentals.

My name is Alicia Dickerson. Today I've experienced the worst customer service. I had a reservation for pick up at the SBN airport. There was a lady by the name of Claire, who was very rude an unprofessional. My rental was to be picked up at 12. Fastbreak was not an option. Claire first gave me a Nissan Frontier. I informed her that my reservation called for an interim date vehicle. She the replied that there was no clean vehicles and that I would have to wait. By 1:00 I asked for an estimated time that my reservation would be ready. She replied 15 minutes and that she was waiting for the person responsible for cleaning to bring her keys. No one ever came inside to bring keys and at 1:39 she called my name and claimed to be giving me an upgrade. The representative was rude and had no regards to my schedule. I would hope that she is disciplined. I've always used Budget for my rental needs, but after today I may have to reconsider.

I've been attempting to retrieve a lost item for a week and the phone number provided has a full mailbox. Waited over 45 minutes on the phone to speak with a supervisor who hung up on me during our conversation and never called back. I have attempted to contact the manager at RSW airport where my phone is supposed to be and the mailbox has been full for over a week. I can't believe businesses operate this way.

Rented from Budget because they had the best pricing for the size car I preferred. Well "buyer beware"!!! After dropping the car off and needing to get to the airport, I received my final invoice which was $50 more than the negotiated price of my initial reservation. Since I don't speak spanish, and the invoice was written in Spanish I took my receipt and headed to the airport. When my credit card statement arrives I see it's way over what I thought I contracted for. They charged me a higher daily rate, $32USD for a quarter of a quarter tank of gas and $35 for a remote monitoring thing, which all these higher fees also relate to higher tax charged!!! Talk about bate and switch. When contacting customer service they said they review my invoice and get back to me. Of course their answer was they charged me correctly. No explaination as to why I charged more per day than what I was told when I reserved the car initially. Will try to take this up the food chain - but for now WILL NEVER RENT FROM BUDGET OR THEIR RELATED COMPANIES EVER AGAIN!!!!

Budget Rent A Car in Los Cabos, Mexico
Completely unreliable and unsafe cars. They didn't want to change the car.
Very surprised by Budget. Won't rent again from them.

How can I not get my refund back I never got the vehicle and store clerk said they didn't have anything else available

I have had the worst experience with an employee by the name of Joey. I simply called to ask about my return and was given the most rude response and unprofessional tone.

My experience with your company has been surreal and I do not wish it on my worst enemy. From day one there has been nothing but problems. So many that as a disabled veteran, you all have triggered my migraines and anxiety to a new level. Your reps hang up on us after we have waited over an hour to get through, they are rude, tell lies and don't take ownership for their calls. I've been passed from person to person like a ping pong and your supervisors do not return calls that are promised.. Really, I cant take this anymore. Yesterday, your company took $921.00 out of my account for charges that I as not liable for. That was my rent money and no I am suffering $100.00 late fee plus $10.00 a day until I pay. Review confirmation number 07876491US0 that as set up by YOUR supervisor. I was supposed to get 5 days free from an electronic coupon plus 2 additional free days but instead, you all charged me for the days causing my bank to go into the negative. I need my money put back on my account for the 7 days overcharged , plus my $29.00 nsf fee that you caused to my bank plus $100.00 that I have to pay for not paying my rent on time because you stole my money, plus the $10.00 a day that I have to pay my bank starting today and for every day that you do not have the funds returned to my account! I ILL take you to small claims court on this matter and I ILL find out ho the top person is at your office and rite a formal letter as ell as to the better business bureau for everything that I have encountered with your company. This does not make since. You are a large established company and should have your ducks better lined up. I work at a call center and would never allow my people to treat customers as you. In fact, we use you for our corporate accounts!!!!! Do you need me to come and work for you to show your people how it's done???? I need my refund no! Your supervisor needs to call me back as I as promised now! Why would you allow a 48 hour turn around time for a supervisor to respond to a call? You have that many complaints???? ref rental agreement 457231865 for additional information...ugh!!!!!!



Pl

DONT RENT FROM THESE PEOPLE
rented car. Charged $658 ($200 deposit). Returned 4 days later. Charged again. And the next day and the next day and the next day.
Tried to cal customer service and spent an hour on hold and hung up on 4 times. Nobody knows anything!
Just call customer service and they'll just hang up on you eventually.

Budget/Avis offers horrendous customer service. I made a reservation in March for a July pick up and charged double the estimated charge..No explanation giving. Please in box me if you have a dispute ready to start class action against this company.
[email protected]

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Do Not Rent From These People. I picked up my reservation ama was informed that there prices are higher so my original reservation for 234.00 would now be 334.00. also I can't tent for 3 days only 2. I picked up my reservation at 11:59am and upon return I pulled in at 12:13pm. I sit in the lobby waiting on this very disrespectful cashier to help another coronet. She finally gets to me at 12:27 ama now return is 9 over 15 minutes late. Without telling me she changed my card 120.00 for a hour late. This is not my late it's her bull crap. So I'm told to call the 800 number. Where I get a run around for 2 house and put on hold where no one ever returned to the line. So a rental that was 234.00 for 3 days cost me 494.00 for 2 days. This is the most awful system and company. Scam, you better believe it. They are horrible

We rented a very overpriced mini van in July 2021 when we signed the contract it was 12:30pm (I reserved it for pick up 1 and drop off 1) BUT when the paper work was all done and the guy went to look for a minivan for us because I had reserved one and we had a wheel chair and needed one it took time bring the time past 1:00 for rental. Once we went to get our van it had no keys. We walked to the end of the parking lot and had to come back because there were no keys in the van like he had said. Time is still ticking at this point we didn't not get into and drive away for an hour after we walked into the place. The van was filthy! I used a wipe and wiped things down and the wipe was black, so you're over charging for a van rental claiming you're cleaning them when you aren't. When we dropped off the van we waited in an extremely long long to return. We filled up our tank on the airport property. After all is said and done I get my visa bill and BUDGET charged me 150.00 for another day and an extra fee. The charge $15.44 for gas! We filled up the tank on the airport property I have proof of that. When I talked to them they said they will refund the 150.00 but our license and name will be marked in their records so the next time we rent......well I WILL NOT RENT FROM BUDGET OR AVIS again. We were also told we would get a refund because the van was so dirty. I didn't get one. The manager I talked to said he doesn't see anything and won't be giving me a refund that I was lucky to be getting the day refund. What kind of scam is this? The rental time was not warranted a full day charge and really it was there issue not mine. Not to mention charging for gas when we filled the tank up. I also think our name should not have a mark on it saying we returned the van late.

We rented a very overpriced mini van in July 2021 when we signed the contract it was 12:30pm (I reserved it for pick up 1 and drop off 1) BUT when the paper work was all done and the guy went to look for a minivan for us because I had reserved one and we had a wheel chair and needed one it took time bring the time past 1:00 for rental. Once we went to get our van it had no keys. We walked to the end of the parking lot and had to come back because there were no keys in the van like he had said. Time is still ticking at this point we didn't not get into and drive away for an hour after we walked into the place. The van was filthy! I used a wipe and wiped things down and the wipe was black, so you're over charging for a van rental claiming you're cleaning them when you aren't. When we dropped off the van we waited in an extremely long long to return. We filled up our tank on the airport property. After all is said and done I get my visa bill and BUDGET charged me 150.00 for another day and an extra fee. The charge $15.44 for gas! We filled up the tank on the airport property I have proof of that. When I talked to them they said they will refund the 150.00 but our license and name will be marked in their records so the next time we rent......well I WILL NOT RENT FROM BUDGET OR AVIS again. We were also told we would get a refund because the van was so dirty. I didn't get one. The manager I talked to said he doesn't see anything and won't be giving me a refund that I was lucky to be getting the day refund. What kind of scam is this? The rental time was not warranted a full day charge and really it was there issue not mine. Not to mention charging for gas when we filled the tank up.

My sister is stuck at a cabin in Colorado without a running vehicle. She rented from Budget. On the drive to their cabin the vehicle stopped working. They were stuck on side of a mountain four hours. Customer service had her on hold this long. She finally called 911 and paid 400$ for a tow to the cabin. Now she cannot get a vehicle that works to her. This is NOT acceptable. Y'all have the worst customer service. Well no customer service. She needs a car that runs NOW!!! Have contacted corporate but you cannot speak to a person.

I work for DOD and we had two travelers who rented cars from Budget. They returned the two rental cars on May 7, 2012. The original return date was scheduled for July 3, 2021. They were both charged a full month of rental. From May 7 thru June 6, 2021. I have asked that they adjust amount due so that I could be able to file a travel voucher for my two travelers. The customer service that we have received from Budget has to be the worst I have ever encountered with Budget.

Do not rent from budget not only did we have engine malfunction message on dashboard they didn't change the oil. This is the worst place to rent a car I will never rent from budget again and I advise every one to do the same.

We reserved a rental in Richmond Virginia at the airport on June 19th. Our confirmation was #39639346US5. It took us 2 hours to get the paper to pick up the car, then an additional 1 hour to get the car up in the humid, hot garage. I called your customer assistance line and they gave me a case #40171989. I was told to call back after our vacation and give the case number to your agent and they would help. I called back this morning, June 25th and talked to your agent Dollar Tallahassee and he said he understand our complaint but there is nothing he could do because this happens all the time and we need to be more understanding when these things occur. He did offer me a free day rental at a future date. My question is why would I rent another car from your company when I am treated this way this time.

To me this is totally unacceptable and very rude customer service.

It's not often when you have a really great experience in customer service. My family did . We arrived in Fort Lauderdale and were lucky to meet the district manager( not sure if I can give his name). He went above and beyond to get us the car we needed and explain how to use the gps system. In addition he helped us with a lost item. Not only did he locate the item but was kind enough to send me a text with the claim tag. This was a stressful trip , as we were attending a family funeral, and the kindness and patience of this wonderful man made our experience less stressful. The hardest part of the whole experience was trying to call your office and report this positive experience.

San Antonio location airport budget drop off was awful I returned car 2 hours early and nikki front office clerk was rude and abrasive. She barked orders at my husband and rushed him out of car , she tried to blame me for a clearly marked dent in car that had already been flagged. She was extremely out of line and I did not trust she would intake the car properly, I had to ask another employee about intake and secure the keys Mr. Love was nice and professional.

I used Budget Car Rent in Firenze Peretola Airport in June-July 2015 and service was excellent!

Recently I rented a car at Orlando Fl. for a week. The agent did not explain the Sun-pass feature to me. I saw the Sun-pass module once I got in the car and turned it on. If I would have read the fine print taped to the module I wouldn't have turned it on. I had to get right up to the module to read(since I'm very Far-sighted) that a $2.95 convienence fee would be charged for each day of the rental, plus the tolls. That means even on the days I didn't use the overpriced tollways in Orlando. If the agent would have explained the Sun-Pass feature I would have just kept a bunch of singles in the car. I can see a one time charge for the use of the Sun-pass per rental, not for every day. But I guerss you have to gouge the customer anyway you can. Next time I will know better. I used the tollway on only 3 days.

I have a compliment specifically for Heather. On a recent trip, I left my coat in the Budget rental car returned on September 29, 2012. Heather was most helpful in finding it, and holding it for my pick-up when I returned to Phoenix October 8, 2012. I greatly appreciate her outstanding customer service

FYI, I rented a vehicle on April 8, 2012 at DCA. A few months later I received a letter from Budget stating that I had a traffic violation for speeding and that my card would be charged a $30 fee. Now in September/October 2012, I received another letter stating the fine is $125 for speeding. I checked the website to see the violation but it's just a photo not viable proof that I was moving. Generally you are able to see the actual tape of the vehicle moving.

I have rented from Budget at the Ottawa airport location on numerous occasions. Their staff is very friendly and knowledgable and the cars are clean and well serviced.

I'm a Fast Break customer and had called to prearrange for a specific vehicle for a two week rental on the island of Maui. Upon arrival at the Kahului airport the Budget representative had my paperwork all completed and the vehicle ready to drive off the lot. I spent less than 5 minutes at the counter.
5 days into the rental period there was a mechanical malfunction with the ignition system in the vehicle and it wouldn't start. Fortunatly,it was in the parking lot where we were staying.
Through a series of phone calls to the Budget roadside assistance person back on the mainland ( a very friendly and professional lady, Nefsteria), and the local Budget rep at Kahului, Gabriel, they arranged to have a new rental delivered and the disabled one picked up by a towing service.
This whole process was completed in less than 2 hours
I have always used Budget and will continue to do so.
Thank you, Budget, for a job well done.

RM March 17 2010 Maui,HI

I work for Budget Rent a Car. I often see people complain about there charges but NEVER READ what there signing. Yelling at a rental/return agent will do no good IF its a charge YOU signed for. I see this happen all the time and then we see they signed for it like for example: an upgrade charge, coverage charge, gas charge or damage charges.For this is why its posted in a rental agreement for you to read and know. ALWAYS, ALWAYS, ALWAYS READ WHAT YOU SIGN.