Budget Rent A Car Customer Service Complaints - page 2

Absolutely the most horrible auto rental company anywhere.
I would say my fault for renting from them 3 times.
First was in Detroit for a baseball trip with my friends. The rental desk gave me a car to return in Cleveland Ohio.
Upon completion of the trip we returned home, then I received a phone call asking me where the car was. They were accusing me of stealing the car. Incompetent staff at the Cleveland airport.
Rented a car in Orlando more recent May/June 2021. Here no one checked in the vehicle because of the large amount of returns that day. The vehicle was full absolutely full of gas. Budget charged me for gas saying they car was 3/4 of a tank. Lies again!
June 2021 a weekend rental from Philadelphia Amtrak station June 4-7 returned car June 7 and caught my train back to my home in Virginia.
I called to questioned why I have not been billed. Once again they said I still have the car and it was never returned. Lies again!
Today June 24 after many calls I received a bill with a extra charge for a late fee $280.00.
I called again with another inquiry gave the call taker the plate number and he replied the car was rented right away to someone else. Upon return, Again no one at the Amtrak rental facility checked in my car.
I was directed by a man cleaning cars to park the vehicle in a space marked Budget. A space for the rentals.
Again no one checked mileage, gas levels and so on.
My only advice I have is DO NOT rent from this company.
Too much incompetent people working for them in many locations.
Im waiting to resolve the issues with little or no response.

My name is carolyn Tate I rent a car from you all on January 3i return it about 23th and bill758 and some cents I don't have the paper right in front me right now but do have. well it was a man that the side of the rental and police found at fault but y'all charge me I make report and still took $415.00 off my credit card in April on the 6th and I told y'all was going to return it Well that was lie!!!! And need that for my car repairs .. I am sent every paper concerning this matter to my credit department so they can get it look into I am very hurt by this matter and to get car fix but all took the money I had to fix my car time is hard and need to knee replacement that why I sometimes rent you y'all cars I have spoken very highly of you all But I am ashamed to speak anything about you all that you for taking your time to hear what been going Thur alone with what is happening in our lives with Covid I lost people very close to me and yet people like you seem not to care about anyone!!!! Because was twice they was going to put my money back on my card but lie charged me for the damages not the one that the police site but you charge the black women and took what had for my car repairs how fair is that check out please!!!

I rented a car from budget online. It prompted me to pay now to save 35 percent or $82.73 guaranteed. Well it doesn't save you anything because it doesn't tell you there are other fees added on. I could have rented the same full size car somewhere else for $120.00 cheaper. So I called to cancel within an hour faster if I could have got through on the phone. I was charged $50.00 for canceling.Then it prompted me to call a number to get a voucher for $50.00 if I canceled but budget won't give me the voucher. Very misleading and low down cheaters.

I have been waiting for a manager or someone to call me back and no one has contacted me. I went to drop the car back yesterday and when I did that the same employee that I made a complaint about snatched the keys out of my hand and then came back inside and told me the car was trashed and it would cost me 250 dollars to clean it. The car wasn't trashed what so ever, yes there was grass on the floor and you could see where my children car seats were but we took very good care of the rental and made sure there was no trash or anything like that in it. I was charged an extra 250 dollars. Now this employee was completely rude to me for no reason. When I first did the reservation I asked for a Toyota Camry or something similar, when I arrived at the store I was told I had to wait an HOUR or would be charged an extra day and during that time the employee gave out the last car that I had on my reservation, so my reservation immediately went from being affordable to me paying $1437.88. He also told me I HAD NO CHOICE BUT TO ADD INSURANCE TO IT when in fact I didn't HAVE too. Not only did the car he give me not have an oil change in 12,000 miles and started overheating to the point it had to be towed away and I had to get an uber to the airport to get ANOTHER rental.. To be charged 1,437 dollars is OUTRAGEOUS. I would like something done with everything I have been through with Budget.. The store I went has lost my business, I love renting from Budget but if something is not done I will give my business to another rental company and make sure that none of my friends or family will rent from Budget again because this has been a nightmare.

I have rented a car twice since becoming a Fast Break member and have had trouble both times. I was told things by Budget's reps that were not true.First-I was told I could switch drop off at time of pick up.Not true. Last week, I rented a car for a week and was told that if I brought it back two days earlier-I would recieve a price adjustment-NOT TRUE and the manager refused to question the employee who told us that and said TOO BAD

I rented a car from your airport branch in Denver, CO from March 30th-April 2nd. We were to have the vehicle back on the 2nd at 9pm. Due to flight changes we brought the vehicle back at around 3:45 am on April 3rd. So around 7 hours later. We were charged for a another day, plus a $20 late fee.

I filled the tank up at the local gas station at the airport. I am being charged over $9 for gas. Which I cannot understand. The tank was full, I drove it from the gas station at the airport to the budget at the airport. Base rate was $117.75 and for the last few hours i was charged $156.99. That is ridiculous to say the least.

I am on vacation from California, around Thanksgiving time I was traveling in a Budget rental lost my wallet which had my physical drivers license. Due to COVID it's taking California a long time to resend my licenses to me. However I was able to book on line to rent from Budget at Augusta Regionsl Aitport in February I presented a physical expired license showing my face and also a pic off my phone showing a valid license and a credit card and the employee rented me the car . So last night March 18 th I rented on line again at that same location a car went to pick up and it happened to be same employee in February who rented to me refused to rent saying I needed to have a valid driver license . I stated the situation and stated you rented to me in February she replied sorry can't do . I say there is no where in writing that shows it has to be physical it states I need to show you a valid drivers license which I am . They said no now I am out of 545.45 living paycheck to paycheck and unable to get my money back and no car . If it's a policy I suggest it states that in writing drivers license needs to be shown physical and employee should odd never rented to me in feb leading me the consumer to believe I could get it again . I tried calling budget corporate office end up getting budget representatives and a supervisor however unable to get anywhere they keep saying it's their policy however it's not in writing consumers refined print it's false advertisement and now I am on vacation no car and out that money you can bet I'm going to the news and I'm hiring an attorney you want people to follow your policy then you need to put it in writing they were unable to help me and did not care they kept saying they understand that it's not their money they lost the CEO is impossible to get in touch with her and I doubt if he really cares

My boyfriend and I rented a vehicle from Budget to drive back home, but he was unable to secure a ride from the airport after dropping the vehicle off as I am currently out of town myself.

He informed the agent that he was going to walk to my house, where his car is. The agent could have suggested that he take Trax or helped him with other forms of public transportation as he is not from Utah and isn't aware of their public transportation system since he knew that he didn't have a way to get back to his car. Unbeknownst to my boyfriend, the agent decided to call the cops on him instead.

So my boyfriend, who happens to be African-American, gets stopped by a cop because he is walking to my house. And apparently, it is illegal for a black man to be walking on the street in Utah. To say that I am appalled and disgusted with the Budget agent's actions at this location is an understatement. There was not one issue with the car, the payment, nor with his behavior. There was no reason to call the cops on him.

I am a consistent budget customer. This past week alone, I have paid over $1,200 to your company in rental car services. I rarely complain to companies about services or anything because I understand that everyone has bad days, but this is different. Racism is not a bad day, and I want some reparation to be made for this.

Mr. Joseph Ferraro
President & Chief Executive Officer

Dear Mr. Ferraro:

I am writing to inform you my dissatisfaction with Budget's policy as it relates to confirmation of a car reservation as well as less than satisfactory customer service. I will be as brief as I can while making my points.

On March 6 2021, I called Budget inquiring about a rental car to be picked up at PIE (Clearwater/Tampa Airport) on March 13, 2021. The budget agent explained I could pay up front and pay a lesser amount than I would if I waited and paid at the counter upon my arrival to PIE ($371 if I prepaid or $406 if I paid at the counter). I explained I was not 100% certain I was going to go, so he offered to create a reservation and explained it would lock in the price he quoted me if I decided to later call and prepay or if I decided to pay at the counter the day of my arrival.

This morning I called budget to prepay my reservation because I did book a flight and am definitely flying down on the 13th. I was advised by the Budget agent that because no cars are available on the date I'm flying into PIE, I could not prepay the $371 rate that was locked in, but had to pay the $406 at the counter when I got there. I asked to speak to a supervisor. She referred me to "Luis." Needless to say, Luis is a very condescending young man, and I did not appreciate the way he spoke to me and over me, and I did advise him of that. So, I was told that because I wanted to prepay, he would have to create another "reservation," however, they cannot make another reservation because there are currently no cars; therefore, I have to pay the higher rate at the counter when I get there. I asked if they made concessions in situations like this and would still offer the lower rate at the counter, and he said no.

First of all, none of this was explained to me when I made the initial reservation two days ago that if no cars were available, the "locked in" price is not "locked in."

Unfortunately, my time in Florida just so happens to be the time of spring break, which inflates the price of rental cars as well as makes availability very scarce.

I am 62 years old, mother and grandmother, worked in the professional field for 35+ years, and have zero tolerance for rude, inconsiderate people and thought it appropriate to share my input.

I want to know why your company WILL NOT DEAL IN GOOD FAITH? I was charged for supposedly damaging some glass on the car I rented. 52 days later I received a letter in the mail claiming I damaged the glass. When I asked for some type of proof or evidence your company said NO! I asked for a time stamped photo after I turned it in, they said no. I asked for the rental records of how many people rented that car since I turned it in since it was 52 days later, you said no. Why will you not provide me with some evidence? I did not have any type of accident or did anything that would make me think I damaged the glass. When I turned it in I checked inside and out and did not see anything that resembled any damage. How do you know it was not done by an employee driving the car, or another renter or was already there when I got it since you would not send me any time stamped photos of the car before I drove it off the lot. I would think you would provide me with the proof if you wanted to DEAL IN GOOD FAITH. I know I would have no problem paying for something I was responsible for but when you know you did not do any damage and you had no incidents that would make you think you did any damage then you feel as though you are being ripped off. Please respond. Thank you.

NEVER AGAIN! We reserved a premium SUV 4 weeks ago for our trip today. We digitally checked in this morning for our reservation and I even called to see if we could pick it up at 2 pm today instead of 4 pm, they said no, I was okay with that. At 3 pm my husband gets a call from Budjet in Wickliffe on Euclid avenue telling us there is no SUV for us at this location or any other locations. Here's where it gets good. We paid $661 for the suv, they have a van for us but it would be an extra $138.... after my husband called their call center and got nothing but an I'm sorry, there's nothing we can do. So now, 10 hours before we leave we have to downgrade to a van but pay the price of a premium SUV. DO NOT DEAL WITH THIS COMPANY OR THIS BRANCH. THEY ARE CROOKS!

Now, we have no choice BUT to take the van. No one came out to look over the car to mark any dings, stains, or scratches on or in the vehicle so we took photos ourselves. The inside smelled disgusting and it looked like it was vacuumed out by a 3 year old. We brought it home and cleaned and sanitized the vehicle. This location is disgusting. It's dirty, the vehicles are dirty, and the customer service sucks all around. I will make it my priority to make sure my review hits every travel site.

To be honest, Budget was so bad I created an account just to leave a review. I booked reservations about over a month ago and got a confirmation email. I called 2 days before the move to add something to reservation, and they said my booking wasn't confirmed. After they dug deeper, they realized it was their mistake and admit as much and said they would escalate this to the manager, and I would get a call back in at least 2 hours, but everything should be all set. I received no call in 4 hours, so I call back. It is the same routine accusing me of messing up and realizing it was their mistake, escalating it to the manager and telling me I will get a call in the next 2 hours. 3 hours go by, and no call. I call back this time they apologize and tell me they will escalate this to the highest level. I was weary and told them the situation before, and they promise I will get a call.

2 hours later, no call. So I call back knowing that the office closing in an hour and a half. So I ask to speak to the manager to solve my issue. I was bounced around and put on hold for an hour and a half to run out the time until they were off the clock. Then they transferred me to the manger which ran reservations, not customer service!! She wasn't even able to leave a note that I called. She told me I was "out of luck" and that there was nothing I could do but call back tomorrow as the office was closed. I am moving in 2 days and spend all day figuring out if I have a truck to move or need to book another one, and they couldn't tell me. They keep jerking me around until the office closed. Now I move in 24 hours and might have to pay an extra $600 to rent somewhere else because it is so late. DO NOT GO WITH BUDGET.

I reserved a car for June 14th for 2 days to be picked up at 10am & I prepaid so I didnt have to wait to pick up my vehicle because I had to rush to get on the highway to travel to Dover Delaware because I got the call on the 13th that my grandmother had passed away. I reserved my vehicle for your Kidder Street location in Wilkes barre Pa.When I arrived at this location the agent told me that he didnt have any vehicles there. I never got a phone call from anyone to tell me this. I caught a lyft there which cost me $20 to find out that there were no vehicles I informed the agent of this & he told me the only place that had vehicles were the Scranton airport & he informed me if I went to the airport he would contact the agent & give me a free upgrade.So I had to call another Lyft which had a flat rate of $40 to go to airport. So I am now out of $60. So when I finally got to airport & informed the agent about my upgrade for my inconvenience she informed me that she knew nothing about this & that she was not giving me a upgrade so I told her to cancel my reservation. She got on the phone & came back 5 mins later & said to me ok Ms. Knight your reservation has been cancelled I said thank you & rented a truck from somewhere else. Before I pulled off I called your 800# to see if my reservation was cancelled & not to my surprise it was not cancelled so I informed the agent what happened & why I cancelled the agent spoke to his supervisor & they cancelled my reservation without cancellation fees as this was not my fault. My purpose of this letter is to inform you of the rudeness of your agent on Kidder Street & also your female agent at Scranton Airport where neither agent cared that I had to travel to 2 locations in a Lyft which cost me $60 nor did they seem to care that it was urgent that I got to Delaware because my grandmother passed away the day before I have never been so upset in my life & I will never rent from Budget again because of the inconsiderate agents you have working for you. I believe these 2 agents will cause you to loose many customers in the future.

Absolutely hands down the worse customer service I have ever experienced!!! I picked up a Chevy traverse on 3/8/20 from MSP to drop back off at MSP on 3/18. Drive to Florida like I originally planned. On 3/15 I felt nauseous and with this COVID-19 I didn't take any chances and went in for testing. Tested positive for the COVID-19 virus and was out on extreme quarantine. I called Budget on 3/17 to inform them I was stuck on quarantine for the next two weeks and was unable to drive the car back to MSP. I was told someone would call me within the next 4 hours with an answer of how to handle the situation because he didn't know how to handle it. Understandable and I had no issues with that. Didn't get a call until the next day and it was from a tow truck driver asking where I was to come get it. I had the company call me and talked to a local lady who explained because the problem was the virus that I wouldn't be getting charged for the tow or the $350 drop fee because I'm not near MSP. I logged into my bank account 3 days later and I got charged $519. No one can tell me why or for what. When I asked for a manager I was told there wasn't one on shift. I can't get ahold of corporate. I am contacting my bank now for fraud and the BBB.

Good morning,

I reached out to Budget Rental Car's Customer Service Department on 3/10/20 regarding confirmation #25951062US4. This was for rental pick-up on 4/10/20 and rental drop-off on 4/13/20 out of San Diego International Airport. This rental was tied to a work-related trip, and since my company canceled all travel due to the Coronavirus, I was required to cancel all trip-related affairs. I contacted Budget Rental Car's Customer Service Department on 3/10/20 to explain the situation and assume that I would have no problem getting a refund since 1. only booked the day before prior to attempting to cancel, 2. there were extenuating circumstances surrounding the Coronavirus, and 3. I was still a month away from picking up the rental car. Not only did the Customer Service Representative give me attitude by saying that travel was only limited in certain areas (implying that I should still be able go on my trip), the Manager also had no other options for me and was not understanding of the situation. While I know this trip is going to get rescheduled, I am currently uncertain of the travel dates at this time. In the meantime, I am stuck with a rental car booking that I don't currently need because you company is not considerate at ALL of pandemics such as the Coronavirus and trip cancelations that are completely out of my control. My only options were to 1. Pay a $50 cancelation fee for something that I had no control over or 2. Reschedule to a date in the future. There was no option for me to accept a voucher of some kind to use in the future, so I ended up just rescheduling for some random date in the future to avoid paying a $50 cancelation fee.

The way this matter was handled was LUDICROUS, and I will NEVER book with your company again. Budget Rental Car is not being considerate of a national crisis at all and is taking advantage of the situation by not being understanding and forgiving of people's extenuating circumstances. I encourage your company to put a plan in place so that other people like myself don't have to go through this in the future, and I am extremely upset at how this was handled. Again, I will not be using Budget Rental Car for the foreseeable future.

Regards,

Staci Damato

Hello management, this this the extend of dissapointment of your company's performance,myname is Farida Mahmood, I had rented a Vehicle on Dec 19,2019 at Hobby airport, Houston and returned it to the same location on Dec25, 2019, unfortunately I lost my wallet ( which was a black phone holder which I was using as a wallet ) in the vehicle, which carried a credit card, a debit card, a social security card and few other thing, I cannot reach anybody on phone, the website on lost and found still shows the activity done last on Dec 20,2019 after that till today nobody has bothered to take any action or update the website,with this kind of performance, the responsible corporate people should wake up and see if you want to maintain this low standard or take a little effort to help unfortunate customers at the time when they all the help they can get. It was my fault losing the wallet in your vehicle,I feel so sad and embarrassed to ask for help, yet I hope somebody with decency atleast call me or update me on the matter, Thanking you

In the hopes that some corporate executive actually reads this evaluation, I will try to politely explain my grievances' and my firm belief that "BUDGET AUTO RENTAL" located at the Cleveland International Airport, is engaging in an "unlawful" -Bait and switch- program.

Confirmation #17156922US6 (for compact auto/economy: quoted charge of 453.96 for approx. 13 days of use)
Itinerary #7481868301483
Reservation made (on/about) 5 Sept 2019

ORDER OF EVENTS:
*Arrived Cleveland as planned, after an overnite, sleepless flight with three heavybags of luggage.
*Took shuttle to rental facility.
*Presented my credentials and of course, credit card.
*Rep behind desk informs me that all she has available is a 9 Pax and a Pickup Truck, if I did not want what was available, then she would upgrade my reservation to full size vehicle @ 150.00 extra. I asked why was I being charged for the upgrade, she informed me it was all she could do.
*Tired from the overnite/sleepless flight, I reluctantly accepted her terms.
*Inspected the vehicle for external/engine performance/damage and I drove the car (Ford Edge), to my first destination on the East side of Cleveland, S Euclid.
*Noticed the Charging System Indicator lite on dash was on.
*Contacted the rental facility automated customer service-911 to get
instruction, she informed me to take vehicle to nearby annex for replacement vehicle or possible repair.
*10 minute drive to annex (per 911 human instructions), the proprietor informed me, he could not help me, if I wanted a replacement, I would have to go back to the Airport (CUSTOMER SERVICE!!!). I had no choice but to drive (on the Highway) 20-40 minute drive with a disabled vehicle, for a replacement vehicle. (note: At this time I was dead tired, angry and hoping the car would make it to the Airport, and not break down on the Highway).
*Luckily, the same Rep was behind desk and still on duty. She gave me another
vehicle, this time a Chevy Impala, same rules - same price.
*Inspected vehicle, as I always do with rentals, for external/engine
performance/damage. (found a scratch on left rear fender), noted/informed the people
at the lot exit, she confirmed my observations and I drove off. Still tired and
frustrated, I finally arrived at my final destination.
*A few days later, the low tire pressure indicator lite and chime came on. (at that moment, considering the inconvenience I experienced with the previous vehicle, I opted to just go to the many gas stations, every few days, that had operational air pumps, and pay to refill the tire; another inconvenience, this time with a price, though the price was insignificant).

I did not prepare myself for these problems; I tried to reduce the cost of this trip, and then I get hit with:
- a "bait and switch scheme"
- two, not one, two vehicles with malfunctions that should have been is covered before being reissued
- worrying about a vehicle breakdown in the mid of a congested street; or worst, on the highway
- paying for minor repairs and wondering if, when and where the next problem will occur
- when trying to contact, the very confusing "automated customer service
line", there is NO possible way to speak to a "human" other than the 911 option

I know some will question; why didn't he just go to another rental agency, or perhaps
borrow a friend or family member's car, or just continue complaining about "price and
customer service"?
My answer to this and any other questions there may be; "I'm tire, angry, and with the inflated price I paid I should not have had problems, period".

I realize that this complaint will not be of concern for your operation, but hey; YOU GOT PAID. I can at least promise you this, I will walk before I rent anything from your organization again; furthermore, I will inform my friends/family members of this
experience so they will not fall PREY to your dynamic business practices combined with an inadequate customer service. BAIT AND SWITCH is not legal in this country.

It should not be up to the customer to drive all over the city to resolve maintenance
issues of your vehicles. Your vehicles should be inspected and repaired when returned to the rental agency before being reissued to the next customer (I know the fast turnaround of the product is very profitable, however, you should consider your customers' situation).

The name says it all; "BUDGET AUTO rental", I got what I paid for, malfunctions along
with all other risks and inconveniences. I thank you for a very memorable vacation; first and last time with you as a reliable source for my personal transportation needs (IRONY, in case you missed it...)

I realize the emotional content of my writing, after proof reading the above, I apologize for the emotional part, not the content. To be fair (giving your company a
benefit-of-doubt), my situation may have been a "one in a thousand occurrence" and I
happened to be that lucky one. But, and there is alway a "but"; it shouldn't happen at all.

Very bad service been on the phone for an hour constantly transferred over and over to the wrong dept, everyone i spoke to was all broken english

I am confused/concerned why I got charged over $600.00 for my car rental. I can barely read my copy of the rental agreement/charge. Therefore, I would like another "good" copy mailed to me.
Felt very rushed and confused when I rented the car.

I reserved a car in the night before paid ahead of time. I go to pick up the vehicle today 57 Valley Road Upper Montclair NJ, what I am about to write is the most horrific customer service I had ever gotten in my life. I am in the service business also, I would never hire the young man by the name of Brandon Cruz if that is his name. I walked in with my credit card I used to prepay. I was told that I had to leave a hundred dollar deposit, my rental was only $73.00. I said ok . The card I had would not go through, so I said here is my debit card I was told we would have to run a credit check, and that I "should have a 650 score" in a very condescending tone. I said what for 100 dollars I was not told this. Brandon response was "You should have called me before you came I would have told you" why would I call when I have a confirmation? It just gets worse I said I will give you a hundred dollars, "No we can not take cash" which I can see. I asked if I could be driven home I live 5 minutes by car. "No we can not do that for insurance purpose" ok when I deal with Hertz or Enterprise I am always picked up and driven home bought home. So I had to get a ride back to my house to get another credit card. As I am being driven home, Brandon calls me and antagonizes me in his condescending tone" "Just to let you know you need another card in your name " At this point I was not going to get treated by his rudeness, I let him know I did not appreciated how he spoke to me. He said "I do not tolerate rude customers" and hung up the phone on me. I had him on speaker and my ride heard the whole thing and was horrified. I went back to get the car I told him again I did not appreciate his attitude he shrug his shoulder and said he did not care. I ask his name and told me go ahead complain about me. The only reason why I continue my transaction is because I needed the car, I would loose my money if I did not take the rental since it was prepaid. I am a business owner in the vicinity, I will never ever use this rental company again or refer my clients there. I went back and told my colleagues about my experience and they will not refer their clients there. This Brandon Cruz should be ashamed of himself. He cost his boss business . I will never use this rental ever again, they saw the last of my business or my clients and colleagues and their clients.

I had a reservation for a rental today at 11 am I get there and I was told he had no cars available, No one cares that I needed this rental cause there was a death in the family. More sorrow was added to my grief....

Worst service experience in over 30 yrs of travel in Orlando on 7/26. Sewer problem at counters, so sent to next terminal. Line was so long that Supv. sent several of us over the Fast Break Desk. I waited for 1 hour and 45 minutes, and there were only 6 people in front of me. Most of those 6 people had their WHOLE FAMILY up at the window helping to get a car. Girl did NOT know how to book a resv. or was giving them preferential treatment. And 1 woman only knew how to give FAstBreak guests their envelope; One Supv. was trying to get cars from other terminal (this was 2 hours AFTER my plane landed). How long does it take to get "ALL HANDS ON DECK" and move the cars over so the CUSTOMER could be taken care of? My husband and assc. flew in 11/2 hrs. later, and I was just getting to my dump of a car when they got over to the other terminal. Checking in Monday a.m. - 20 cars and no one checking in. All of a sudden one of the employees came up and started checking; and then another man finally came. WHAT'S WRONG WITH BUDGET ON A WEEKEND IN JULY? Do they not have a plan in place if something like this should happen? No excuse for the checkin. My blood pressure is rising again just think about the ridiculous arrival process. BUDGET NEVER AGAIN!

This place is horrible. I have spent thousands of dollars here in the last 6 months due to traveling my personal car issues. I've received 3 filthy cars there and each time I complain they said they would give me a discount the next time. Each time I remind them of the discount they get amnesia. The last time I rented a full size SUV. When I got there I reminded them of the last filthy car and the promised discount, they said this one won't be dirty because they're cleaning it now. Bull!!! This full size Ford Expedition Platinum model full loaded had a dead animal under it and a foul odor. I drove this car for 5 hours smelling a dead cacass underneath this car. When I arrived at my destination, I was so sick, I had to drive it through a car wash which is when the dead body wash up from the undercarriage. I took pictures if the parts that washed up on the car. When I turned the car in, these people acted as if this was the norm. As a matter of fact, I ended up paying more for the car. Someone needs to contact me regarding this matter.

If I could rate them a zero I would. First let me start by saying that I did not get names hence, why I am describing the workers physically so that management knows who they are. Secondly, I am a Latina myself, there is no racism here simply a lack of names and mgt needs to know who these people are.
I rented a minivan and yesterday the rear window was broken into while at the Bronx. I called and was told they had cars to exchange it with. I went in [7/27 between 2-3pm] and when I arrived I was told there were no cars. One of the workers a black lady with two toned blonde and black hair 4 counters down at the other end, yells to the latina woman helping me �if she didn�t take our insurance there is no exchange!� the room was full of customers. The latina lady [thin frame highlighted shoulder length hair] give me a casualty form to fill out and I asked if I could borrow her pen. She said NO! I need it� step to the side. I waited and waited and waited while I watch her type and not once over the next 8 minutes did she touch her pen. A latino guy [with a blue shirt] comes out with a pen in hand and I asked if I could borrow it to complete the form they asked me to fill out. He said No! I need it. He was not helping any customer, he was hanging around not doing much. Finally, I said give me back the mini van I have rented with the shattered rear glass, I need a car. He says �we only have a pick up� to which I say, I will take it. The black lady across the other side of the room yells again to the latino guy �if she didn�t take our insurance there is no exchange!� Unprofessional to say the least. The man outside who takes all the cars in was so nice and sweet [latino] and he came inside with me to talk the clerks into exchanging the car as he said they had cars indeed! He talks to the manager in the back office and I am not sure what she said but he brings me to the black lady to help me. She says �we already explained it to her that she can�t have an exchange because she did not take out our insurance�. NO ONE explained anything to me. No one looked at me in the eyes and talk to me about this. If yelling across the counter to her co worker is explaining then she needs serious communication training. In summary, she did not exchange the car and I had to leave with a minivan that had shattered glass inside of it as well as on the outside [I have pictures and happy to share]. Isn�t this a liability for BUDGET to decline a customer a safe car and force them to continue driving with a hazardous car that could have been further broken into? Unbelievable how dumb these workers can be. Where is customer safety on your company goals? The latino guy outside that receives the cars could not believe what unfolded when they did have cars. He and an African American man both came and got brown paper bags and tape and taped up my window. I tipped them and it was so deserved. I told them they knew was customer service was all about and that they should go inside and train the 3 clerks on attitude.
I am an executive, I travel extensively, I rent cars extensively and I was speechless at the PURE IGNORANCE for safety coupled with the POOR ATTITUDE and lack of customer service at this location. I hope corporate mgt. has video they can play back on this, I hope they train their employees. Though from the 2 rating this place has, it is evident that mgt is doing nothing to change things here. As such, I am going to escalate this review all the way to the top because clearly middle level management does not care to turn around this location. I can�t help to wonder, had I had an accident or something bad happened because Budget turned me down when I went to them with a dangerous situation, what legal protections Budget would have had [yes this complaint is also being sent to the chief legal counsel at Budget]. I did the right thing. Budget did not. I will not stop and will personally contact The top on this. To the two gentlemen that work outside, THANK YOU for what you did to make this bad situation more tolerable. I could�ve exploded but I kept my cool composure because I realized these clerks were travelling on the wrong side of the road which I refuse to travel on. I know one thing, Budget is off my list forevermore! Alamo, Avis, Dollar and Hertz, you gained a customer!

You are the worst company I have ever dealt with and will never use again. I got hung up on by at least four representative. NEVER AGAIN will I use this company again Enterprise rent a car never looked so good. I called and a supervisor and she gave me a phony numer to call.